From Serebra Learning Corporation
Overview of Business Process Management 
In today's business world, competition is tough. Organizations are under a great deal of pressure to become more productive and more efficient while developing new, innovative products and services more rapidly than ever before. Management is demanding improved quality, reduced costs, and increased productivity with fewer resources. How can organizations respond to these pressures while remaining
more...
The Banking Industry Overview Version 2 
Can you imagine a world without banks? In the past, banks focused on loans and deposits, debits, and credits. Now, due to dramatic changes in the world economy, banking is a far more complex business. On a daily basis, the industry must deal with margin pressures, consolidation, and technological and marketing challenges, not to mention unforeseen financial and political crises. However, with cash
more...
ITIL Service Level and Capacity Management 
IT service can be a balancing act. For example, organizations must achieve and maintain a balance between the quality of IT service given and received in a manner that is both customer focused and cost effective. Simultaneously, organizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way. The delivery and support of IT services
more...
Performance Metrics for an Inbound Call Center 
...rformance quantifiable? Yes it is
Call center performance metrics outlines the path to improved operations. This course will explore the full range of call center performance metrics. It will look at where the metrics come from, what they reflect on, and how they can be analyzed to improve performance. This series is targeted specifically for call center managers, but would also be a valuable
more...
Measuring Team Performance Measure for Success 
This course reviews how feedback based on specific performance goals can help teams track progress, enhance motivation, and improve performance. Professionals who want to collaborate more effectively within a group.
more...
Management Tools and Metrics 
Customers contacting
Support Centers expect the same level of professionalism each time they interact with a
Customer Support Specialist (
CSS). To ensure this consistently high level of service, the CSS can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is
more...
E-Learning Essentials Pt 3 Deploying and Measuring Your Solution 
The third course in this curriculum focuses on issues of deployment and measurement of an e-learning solution. Regarding deployment, technological, interoperability and multi-site challenges are addressed, as well as using the
Internet, choosing the right platform, managing learners and learning objects. The final area to be covered is that of measuring the e-learning solution, integrating
more...
Offers Contracts and Exit from the Organization HRCI PHR 
Human
Resource (HR) professionals today have to deal with particularly sensitive subjects regarding employment. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the complex issues of organizational exit--including downsizing, severance, and termination--are explored. The Human Resource Certification Institute's
more...
Six Sigma and the Corporate Enterprise 
...benefits to be realized by successful deployment, and the metrics and core competencies crucial to its use. You'll also learn why
Six Sigma emphasizes the alignment of business systems and processes; how to create a framework for business process management; and the applications for Six Sigma in manufacturing, service, and health care industries. Six
Sigma is a registered
Trademark of
Motorola more...
Quality Systems Models and Theories 
The implementation of an effective quality system is a vital component of the success of any organization. Personnel at all levels in an organization must be aware of the quality mission, plan, and methodology it employs. A quality mission and plan that is well developed and properly implemented must be aligned to the corporate mission and vision statements and the strategic plan in order to be
more...
Measurement Assessment and Metrics 
Were you ever in a situation where you started a new project and weren't sure of its effectiveness? Is your new process trending toward success or failure? These are questions that should be on the mind of every manager. An effective manager is continuously gathering, monitoring, and analyzing information as it relates to organizational performance.This course explores data analysis techniques
more...
Supply Chain Management 
At what level are your suppliers performing? Are the relationships with your suppliers benefiting the organization? A quality-centered relationship with a supplier can play a vital role in the success of organizations, providing a competitive advantage in today's aggressive global marketplace. Without sound performance measurement and communication strategies, the relationship between you and your
more...
Creating the NET Physical Design 
To create the physical design for the solution A wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions
more...
HDI Help Desk Analyst Help Desk Processes 
...s continuance management. This course also covers service metrics and service measures such as conducting and distributing surveys. In addition, this course covers sourcing types and the
Service Level Agreement (
SLA). HDI's
HDA test and training material is aimed at individuals who have studied the support profession for at least a year, have been working in a second-level or third-level
more...
Supply Chain Management - Building a Sustained Competitive Advantage 
This course provides the learner with an understanding of utilizing collaboration and technology to maximize the effect of supply chain processing. Product design and product life cycle management as elements of the improvement effort and performance measures and metrics. Models for improving all major processes within a supply chain and extensive case examples to validate the principles and
more...
Supply Chain Management - Using Models 
This course provides the learner with an understanding of efficiency and cost savings strategies utilizing collaboration and technology to maximize the effect of supply chain processing and product design and product life cycle management as elements of the improvement effort. In addition to performance measures and metrics and models for improving all major processes within a supply chain.
more...
Building Scalable Cisco Internetworks Part 4 
This is the last course of a four-part series that prepares learners for the Building Scalable Cisco Internetworks Exam (
BSCI 642-801). This course teaches the
Border Gateway Protocol (
BGP) and about manipulating routing updates. With multiple connections the Border Gateway Protocol (BGP) is an alternative to using default routes to control path selections. Configuring and troubleshooting BGP can
more...
From 123-CBT Computer Based Training
Supply Chain Management Using Models 

...rovement effort. In addition to, performance measures and metrics, and models for improving all major processes within a supply chain.
Learn To:
Identify factors that help in transforming the supply chain.
Identify steps for developing a superior supply chain strategy.
Identify characteristics of the quadrants of the sourcing strategy matrix.
Match levels in sourcing strategy
more...
Advanced Six Sigma The Measure Analysis Phases of DMAIC 

...tandards for performance and quality. Subsequently, these metrics are studied to understand the issues and the causes that deter conformity to the specified standard. This in turn facilitates both preventive and corrective action.
Learn To:
Understand the role of data in the implementation of
Six Sigma.
Understand how different types of data can be used differently in Six Sigma
more...
Building Scalable Cisco Internetworks Part 4 

...rs, changing the administrative distance, and configuring metrics. This course also explains the configuration of policy-based routing using route maps.
Learn To:
Identify features of
Border Gateway Protocol (
BGP).
Identify key aspects of Border Gateway Protocol (BGP) path-vector routing.
Identify key aspects of the relationship between Border Gateway Protocol version 4 (
BGP4) and
more...
Oracle Application Server 10g Administration II Part 4 

...in performance tuning.
Identify features of performance metrics.
Identify categories of performance metrics that enable you to isolate performance bottlenecks and fix them.
Identify key concepts of expanding a middle-tier installation.
Sequence the steps that are required to configure
Web Cache.
Sequence the steps for configuring
OracleAS Portal after installation.
Identify backup
more...
Supply Chain Management Building a Sustained Competitive Advantage 

...s of the improvement effort, and performance measures and metrics. Models for improving all major processes within a supply chain, and extensive case examples to validate the principles and recommendations.
Learn To:
Identify the features of Level 3.
Identify guidelines to make a successful transition to level 3.
Identify obstacles within the organization when moving to Level 3.
more...
Advanced Six Sigma Leading Six Sigma Deployment 

... as well as develop a deployment plan, select appropriate metrics, and promote communication about
Six Sigma. Additionally, you will gain understanding of the roles and responsibilities of executives and other key Six Sigma team members.
Learn To:
Understand who should be involved in deploying Six Sigma and how they can maximize the success of the Six Sigma initiative in their
more...
Advanced Six Sigma Your Role as a Green Belt 

...s.
Select the methods for identifying
Six Sigma project metrics.
Identify the tools that can be used to define a Six Sigma project.
Sequence the steps of the process for developing a project plan.
Unit 3:
Investigating Project Data
Identify the types of data that should be considered during a Six Sigma project.
Identify the tools that can be used to analyze gathered data.
more...