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From Serebra Learning Corporation
Overview of Business Process Management on-line e-learning cbt (computer based) In today's business world, competition is tough. Organizations are under a great deal of pressure to become more productive and more efficient while developing new, innovative products and services more rapidly than ever before. Management is demanding improved quality, reduced costs, and increased productivity with fewer resources. How can organizations respond to these pressures while remaining more...
The Banking Industry Overview Version 2 on-line e-learning cbt (computer based) Can you imagine a world without banks? In the past, banks focused on loans and deposits, debits, and credits. Now, due to dramatic changes in the world economy, banking is a far more complex business. On a daily basis, the industry must deal with margin pressures, consolidation, and technological and marketing challenges, not to mention unforeseen financial and political crises. However, with cash more...
ITIL Service Level and Capacity Management on-line e-learning cbt (computer based) IT service can be a balancing act. For example, organizations must achieve and maintain a balance between the quality of IT service given and received in a manner that is both customer focused and cost effective. Simultaneously, organizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way. The delivery and support of IT services more...
Performance Metrics for an Inbound Call Center on-line e-learning cbt (computer based) ...rformance quantifiable? Yes it is Call center performance metrics outlines the path to improved operations. This course will explore the full range of call center performance metrics. It will look at where the metrics come from, what they reflect on, and how they can be analyzed to improve performance. This series is targeted specifically for call center managers, but would also be a valuable more...
Measuring Team Performance Measure for Success on-line e-learning cbt (computer based) This course reviews how feedback based on specific performance goals can help teams track progress, enhance motivation, and improve performance. Professionals who want to collaborate more effectively within a group. more...
Measuring Team Performance Select the Right Metrics on-line e-learning cbt (computer based) This course provides guidelines for choosing the metrics that best reflect the critical points for successful team performance. Professionals who want to collaborate more effectively within a group. more...
Measuring Team Performance Learn from Results on-line e-learning cbt (computer based) This course helps teams to interpret measurement results in order to evaluate performance and set new goals. Professionals who want to collaborate more effectively within a group. more...
Management Tools and Metrics on-line e-learning cbt (computer based) Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Support Specialist (CSS). To ensure this consistently high level of service, the CSS can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is more...
E-Learning Essentials Pt 3 Deploying and Measuring Your Solution on-line e-learning cbt (computer based) The third course in this curriculum focuses on issues of deployment and measurement of an e-learning solution. Regarding deployment, technological, interoperability and multi-site challenges are addressed, as well as using the Internet, choosing the right platform, managing learners and learning objects. The final area to be covered is that of measuring the e-learning solution, integrating more...
Offers Contracts and Exit from the Organization HRCI PHR on-line e-learning cbt (computer based) Human Resource (HR) professionals today have to deal with particularly sensitive subjects regarding employment. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the complex issues of organizational exit--including downsizing, severance, and termination--are explored. The Human Resource Certification Institute's more...
Define the Six Sigma Opportunity on-line e-learning cbt (computer based) ...hat to consider before launching a project, the financial metrics that will be involved, and how to calculate the cost of poor quality. Six Sigma is a registered Trademark of Motorola Corporation, and all rights, title, and int Candidates for Black Belt certification; managers/executives overseeing personnel involved in the implementation of Six Sigma in their organization; consultants involved more...
Six Sigma and the Corporate Enterprise on-line e-learning cbt (computer based) ...benefits to be realized by successful deployment, and the metrics and core competencies crucial to its use. You'll also learn why Six Sigma emphasizes the alignment of business systems and processes; how to create a framework for business process management; and the applications for Six Sigma in manufacturing, service, and health care industries. Six Sigma is a registered Trademark of Motorola more...
Quality Systems Models and Theories on-line e-learning cbt (computer based) The implementation of an effective quality system is a vital component of the success of any organization. Personnel at all levels in an organization must be aware of the quality mission, plan, and methodology it employs. A quality mission and plan that is well developed and properly implemented must be aligned to the corporate mission and vision statements and the strategic plan in order to be more...
Measurement Assessment and Metrics on-line e-learning cbt (computer based) Were you ever in a situation where you started a new project and weren't sure of its effectiveness? Is your new process trending toward success or failure? These are questions that should be on the mind of every manager. An effective manager is continuously gathering, monitoring, and analyzing information as it relates to organizational performance.This course explores data analysis techniques more...
Supply Chain Management on-line e-learning cbt (computer based) At what level are your suppliers performing? Are the relationships with your suppliers benefiting the organization? A quality-centered relationship with a supplier can play a vital role in the success of organizations, providing a competitive advantage in today's aggressive global marketplace. Without sound performance measurement and communication strategies, the relationship between you and your more...
Creating the NET Physical Design on-line e-learning cbt (computer based) To create the physical design for the solution A wide range of IT professionals, including system architects, systems analysts, developers, consultants, and those wishing to learn more about designing solutions more...
Project Server 2003 Testing and Troubleshooting on-line e-learning cbt (computer based) To recognize how to test and troubleshoot Project Server 2003 Systems administrators, systems engineers, systems analysts, IT consultants, and IT professionals with responsibility for planning and implementing Project Server 2003; learners preparing for MCSE certification exams more...
HDI Help Desk Analyst Help Desk Processes on-line e-learning cbt (computer based) ...s continuance management. This course also covers service metrics and service measures such as conducting and distributing surveys. In addition, this course covers sourcing types and the Service Level Agreement (SLA). HDI's HDA test and training material is aimed at individuals who have studied the support profession for at least a year, have been working in a second-level or third-level more...
Oracle 11i System Monitoring and Troubleshooting in OAM on-line e-learning cbt (computer based) To monitor and manage some of the system components of Oracle E-Business Suite, run some troubleshooting wizards, and use the Support Cart feature in Oracle Applications Manager (OAM) Technical consultants; functional implementers; system analysts and any individual who is responsible for implementing and managing the 11i E-Business Suite more...
Oracle 11i System Monitoring and Troubleshooting in OAM on-line e-learning cbt (computer based) To monitor and manage some of the system components of Oracle E-Business Suite, run some troubleshooting wizards, and use the Support Cart feature in Oracle Applications Manager (OAM) Technical consultants; functional implementers; system analysts and any individual who is responsible for implementing and managing the 11i E-Business Suite more...
Oracle Database 10g Monitoring and Maintenance Release 2 on-line e-learning cbt (computer based) To demonstrate how to control database performance and configure proactive database maintenance Anyone wanting to learn about Oracle Database 10g database administration more...
Oracle Database 10g Performance Tuning Tuning Data on-line e-learning cbt (computer based) This course provides an overview of performance pages and dynamic views. Additionally, the course covers key concepts related to metrics, alerts, baselines, and Statspack. This course is designed for DBAs, database architects, support engineers, and technical consultants. more...
Advanced Six Sigma - The Measure and Analysis Phases of DMAIC on-line e-learning cbt (computer based) The Measure and Analysis phase in the DMAIC model of Six Sigma implementation helps practitioners set standards for performance and quality. Subsequently these metrics are studied to understand the issues and the causes that deter conformity to the specified standard. This in turn facilitates both preventive and corrective action.  more...
Supply Chain Management - Building a Sustained Competitive Advantage on-line e-learning cbt (computer based) This course provides the learner with an understanding of utilizing collaboration and technology to maximize the effect of supply chain processing. Product design and product life cycle management as elements of the improvement effort and performance measures and metrics. Models for improving all major processes within a supply chain and extensive case examples to validate the principles and more...
Supply Chain Management - Using Models on-line e-learning cbt (computer based) This course provides the learner with an understanding of efficiency and cost savings strategies utilizing collaboration and technology to maximize the effect of supply chain processing and product design and product life cycle management as elements of the improvement effort. In addition to performance measures and metrics and models for improving all major processes within a supply chain.  more...
Lean Manufacturing - Application of Lean Manufacturing on-line e-learning cbt (computer based) Lean Manufacturing is a methodology that focuses on eliminating waste in manufacturing processes. This course will explain discuss and compare Lean Manufacturing metrics prepare you for Lean implementation and discuss how you can implement Lean across the enterprise.  more...
Building Scalable Cisco Internetworks Part 4 on-line e-learning cbt (computer based) This is the last course of a four-part series that prepares learners for the Building Scalable Cisco Internetworks Exam (BSCI 642-801). This course teaches the Border Gateway Protocol (BGP) and about manipulating routing updates. With multiple connections the Border Gateway Protocol (BGP) is an alternative to using default routes to control path selections. Configuring and troubleshooting BGP can more...
Software Quality Assurance on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In this course the students will follow the process of quality assurance and understand the need for and function of QA in software development. With the aid of a sample quality plan, they will learn the topics and techniques needed to develop and implement a QA plan and ensure quality in software development. more...
From 123-CBT Computer Based Training
Supply Chain Management Using Models on-line e-learning cbt (computer based)cd rom ...rovement effort. In addition to, performance measures and metrics, and models for improving all major processes within a supply chain. Learn To: Identify factors that help in transforming the supply chain. Identify steps for developing a superior supply chain strategy. Identify characteristics of the quadrants of the sourcing strategy matrix. Match levels in sourcing strategy more...
E-Learning Essentials Part 3 Deploying Measuring Your Solution on-line e-learning cbt (computer based)cd rom ...iness performance. To identify metrics that can be used to evaluate e-learning. To identify guidelines for integrating evaluation with your e-learning solution. Audience Professionals who need guidance and the tools necessary to successfully implement e-Learning programs - such as Executives, Directors, Managers in large organizations more...
Oracle 11i10 System Admin Workflow Applications Manager on-line e-learning cbt (computer based)cd rom ...urity. Identify options to monitor system alerts, logs, metrics, and databases in Oracle Applications Manager (OAM). Identify options provided by Oracle Applications Manager (OAM) to monitor forms. Identify features provided by Oracle Applications Manager (OAM) for monitoring JServ instances. Identify key concepts related to managing hosts in Oracle Applications Manager (OAM).  more...
Advanced Six Sigma The Measure Analysis Phases of DMAIC on-line e-learning cbt (computer based)cd rom ...tandards for performance and quality. Subsequently, these metrics are studied to understand the issues and the causes that deter conformity to the specified standard. This in turn facilitates both preventive and corrective action. Learn To: Understand the role of data in the implementation of Six Sigma. Understand how different types of data can be used differently in Six Sigma more...
Building Scalable Cisco Internetworks Part 4 on-line e-learning cbt (computer based)cd rom ...rs, changing the administrative distance, and configuring metrics. This course also explains the configuration of policy-based routing using route maps. Learn To: Identify features of Border Gateway Protocol (BGP). Identify key aspects of Border Gateway Protocol (BGP) path-vector routing. Identify key aspects of the relationship between Border Gateway Protocol version 4 (BGP4) and more...
Designing for Cisco Internetwork Solutions Part 5 on-line e-learning cbt (computer based)cd rom ...Identify characteristics of Service Level Agreement (SLA) metrics. Audience: This course is designed for individuals seeking the Cisco Certified Design Associate (CCDA) certification and those aiming for the CCDP (Cisco Certified Design Professional) certification. The course is also targeted at pre-sales and post-sales network engineers involved in network design, planning and more...
Oracle Application Server 10g Administration II Part 4 on-line e-learning cbt (computer based)cd rom ...in performance tuning. Identify features of performance metrics. Identify categories of performance metrics that enable you to isolate performance bottlenecks and fix them. Identify key concepts of expanding a middle-tier installation. Sequence the steps that are required to configure Web Cache. Sequence the steps for configuring OracleAS Portal after installation. Identify backup more...
Supply Chain Management Building a Sustained Competitive Advantage on-line e-learning cbt (computer based)cd rom ...s of the improvement effort, and performance measures and metrics. Models for improving all major processes within a supply chain, and extensive case examples to validate the principles and recommendations. Learn To: Identify the features of Level 3. Identify guidelines to make a successful transition to level 3. Identify obstacles within the organization when moving to Level 3.  more...
Advanced Six Sigma Leading Six Sigma Deployment on-line e-learning cbt (computer based)cd rom ... as well as develop a deployment plan, select appropriate metrics, and promote communication about Six Sigma. Additionally, you will gain understanding of the roles and responsibilities of executives and other key Six Sigma team members. Learn To: Understand who should be involved in deploying Six Sigma and how they can maximize the success of the Six Sigma initiative in their more...
Advanced Six Sigma Your Role as a Green Belt on-line e-learning cbt (computer based)cd rom ...s. Select the methods for identifying Six Sigma project metrics. Identify the tools that can be used to define a Six Sigma project. Sequence the steps of the process for developing a project plan. Unit 3: Investigating Project Data Identify the types of data that should be considered during a Six Sigma project. Identify the tools that can be used to analyze gathered data.  more...
Advanced Six Sigma Preparing for Black Belt Projects on-line e-learning cbt (computer based)cd rom In Advanced Six Sigma: Preparing for Black Belt Projects, you will focus on the responsibilities that Black Belts must fulfill concerning Six Sigma projects. You will learn the variety of tools a Black Belt should be able to use, as well as the Six Sigma processes you will need to utilize when leading Six Sigma projects. Learn To: Understand the role of the Black Belt. Understand how more...
From Spectra Mind Solutions
Training courses for CMMI and Software Estimation techniques @ Hyderabad instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcd rome-bookDVDbookworkshop / seminartrain the trainercomputer lab ...nt o Voice of the Customer o Change Management o Business Metrics * Compare and Contrast CMMI to Six Sigma * How Six Sigma improves level 4-5 organizations and can extend beyond level 5? What and How DFSS, DMAIC, DMADV and the likes of Six Sigma fit into CMMI? CMMI Future Watch * Basics of BSC and ABC and how to apply them in software development. * Applying statistical process controls in more...
From Knowledge Management Institute Switzerland
Certified Knowledge Manager Training (Switzerland) instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedworkshop / seminar ...ools, IT Support & Measurement, and the Business Case and metrics for KM. Case Studies & Discussions will be used to illustrate the application of KM principles and best practices. The Certified Knowledge Manager (CKM) was created by the KM Institute s Douglas Weidner, and is a world-leading flagship KM certification training program. It is a full 5-Day learning workshop with instructor-led more...
From Quantum Results Corporation
Executive Leadership Development on-line e-learning cbt (computer based)study at homee-bookbook The Executive Leadership Program focuses on the needs of high-level corporate leaders to achieve sustainable results. While leadership depends on specific behavior that should exist in every member of an organization, executive leadership requires another higher level of holistic view of the organization. This program supports the development process of how the leader set practical personal and more...
From Sessions Online School of Design
internet marketing on-line e-learning cbt (computer based)study at homeself directed Taking a business online? Building a commercial Web site for yourself or a client is just the start. To grow any business on the Internet, you'll need to market strategically to your customers, using a range for tools from content sharing to email marketing, search engine optimization, co-branding, ad buys, and more, to reach your target audience. In this 6-lesson Internet Marketing course, more...
From Automated Learning Corporation
Introduction to Lean Concepts - On-Line Training on-line e-learning cbt (computer based) Web-training with certification test for personnel involved in improving workplace organization, including workers, managers, technicians, engineers, and trainers. Advantages of going Lean 8 kinds of waste Attitudes and metrics of Lean Obstacles to transformation Lean as a total system The role of cleaning in maintaining quality and throughput The Value stream Obstacles to being a truly Lean more...
From Teach Me IT
Software Engineering Concepts on-line e-learning cbt (computer based)study at home The Software Engineering Concepts WBT provides an introduction to the basic concepts of software engineering. It examines the software development process, and the relative strengths and weaknesses of various software process models. It also describes various approaches to requirement gathering and problem analysis. The students will also learn to specify and validate requirements. After more...
Software Design and Development on-line e-learning cbt (computer based)study at home ...ne-tuning the design created using SDM List the types of metrics used in the system design phase Create a structure chart to represent the system design for a software project Verify the system design against the requirements specification Identify general concepts associated with object-orientation and the guidelines for creating a good OO design List the steps in the object-oriented more...
From Boston University Corporate Education Center
Online Managing Project Quality on-line e-learning cbt (computer based) Project Quality Management focuses on overseeing product quality and ensuring process quality when creating project deliverables. Project Quality Management provides information on the tools, techniques, and metrics used to guarantee sufficient product and process quality. This on-line course develops the skills needed to effectively plan and manage quality for every project. more...


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