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Michael Hoeck Training Providers and TrainersContacts Plus ...-8
& 61478; E-Business Customer Service
By Jon Anton and Michael Hoeck
With the advent of e-business technology, we suddenly find ourselves with complexly different customer service channels. The old paradigms are gone forever. This book details how to measure and manage e-business customer service. The book describes the key performance indicators for these new channels, and it describes how more...
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