Online Mid-level Managers eLearning - Training Resources

Lean Value Finding methods to capture customer-driven value is not a new activity. You've probably analyzed processes, conducting customer surveys, and used audits to determine what customers want. Yet, according to lean thinkers these techniques don't go far enough. They still departmentalize the value concept. Lean experts propose a more holistic view of value that stretches beyond organizational  more...

Lean Logic Suppose a friend told you that it was more efficient to put on your shoes before your pants when getting dressed. What is the logic behind taking an action that seems so counterintuitive? You probably wouldn't implement this new methodology without a thorough explanation of its origin and logic, right? Some of the lean manufacturing suggestions may also strike you as counterintuitive. That's  more...

Lean Techniques Imagine that you're shopping at a local furniture store when you see a lamp that you must buy. It's exactly what you've been looking for at the right price. But the lamp model is out of stock and the only one left is the floor sample. Naturally, you inquire about purchasing the sample, but the sales person tells you that the store has a policy of prohibiting this. Why? Wouldn't it make sense to  more...

Lean Strategies You may have all the proper ingredients, but that doesn't necessarily mean that you can make the ultimate dish, especially if you are creating it for the first time. Adding the right amount of each ingredient in the proper sequence with specific techniques improves your chances for success. An understanding of lean manufacturing principles and techniques will give you the ingredients you need for  more...

Communication Videos Series Effective communication sets the foundation for individual and organizational success. When you master effective communication skills, you gain a great deal of power - the power to get things done. Our communication programs focus on building the key skills you need to communicate successfully. This serie is for Non-Managers, Front Line Managers, Mid-Level Managers  more...

Leading Teams Videos Strong, cohesive teams are vital corporate assets and instrumental in achieving a variety of business goals. Our leading teams programs will teach you how to create, motivate and manage various types of teams to boost productivity and achieve positive results. Audience: Non-Managers, Front Line Managers, Mid Level Managers, Exec Level  more...

Leadership Videos When leaders create and communicate their vision, inspire others, implement strategy and champion change, organizations thrive. Our programs will help you enhance your leadership ability to create an environment of trust, credibility and integrity. Creating and communicating vision is an absolute requirement for any leader wanting to achieve his or her goals and future dreams Audience: Front  more...

Customer Service Videos Knowing what your customers really need is the key to providing high quality customer service. Being accessible, listening to concerns and resolving problems are fundamental when building customer loyalty. Our programs will help you develop the skills you need to achieve total customer satisfaction. Audience: Non-Managers, Front Line Managers, Mid-Level Managers  more...

Finance Videos Finance is the language of business. People who have strong financial analysis abilities can enhance their organization's value in the marketplace. Our finance programs focus on the principles and strategies of finance and how you can help support the financial goals of your organization. Audience: Non-Managers, Front Line Managers, Mid-Level Managers  more...

Global Business Videos One cannot be naive about cultural differences and yet one cannot deny the similarities. It is dangerous to assume that business and communication practices do not vary across cultures. Our global business programs will familiarize you with cultural differences in business styles and prepare you to communicate effectively on a global level. Audience: Non-Managers, Front Line Managers, Mid  more...