Online Might eLearning - Training Resources

Learn How to Write the Kind of Cover Letter That Gets Results ...ed to do so, this approach helps break down barriers that might otherwise preclude achieving a successful outcome. This course begins with the creation of a baseline of written information (outline or document) that will be referred to at the end of the class for comparison. When this,the first assignment is completed it is put away, only to be referred to at the end of the course. You will  more...

Managing Conflict And Difficult Behavior DISCONTINUED--See Replacement Courses 3419-B Communication with Power: Resolving Conflict. This course will help you to shape the way your team communicates and works together. It will help you handle conflict positively and constructively, and it will equip you with techniques to make the best of any challenging people and situations you might encounter. Managing Conflict And Difficult Behavior  more...

Managing Meetings ...ake the best of any challenging people and situations you might encounter, and it will help you to build high performing teams that are flexible, creative and light on their feet. Managing Meetings Managing Meetings will help you to shape the way your team communicates and works together. It will equip you with techniques to make the best of any challenging people and situations you might  more...

Winning Over Difficult Customers ...fficulties in customers come in a variety of styles. They might be uncertain, angry, clammed up or just plain rude. If you and your customer could read each other`s mind there would likely be none or at least few of these encounters. The reality is your customer has previous buying experiences that influence their experience with you. Plan for these times; they are actually customers asking  more...

Trenching and Excavation ...y! No this course won t smooth your disco steps, but it might cause you to watch your step when working around excavations and heavy equipment. Welcome to Trenching and Excavation Dig it, man; this is groovy! No this course won?t smooth your disco steps, but it might cause you to watch your step when working around excavations and heavy equipment. You may not be hip, stylin? a new hard hat,  more...

Significantly Increase the Value of Any Property--Instructor-Led ...self -- it can increase your resale value higher than you might imagine. But the wrong change is like throwing money away. This course shows how to get the biggest possible financial benefit from every dollar spent on property improvements. You`ll even learn to grow value by improving the neighborhood!Students may complete this course within a reasonable period of time. Contact Hours give an  more...

Shipping with Dry Ice ...ing testing of participants. While it`s not required, you might find it helpful to follow along with a current copy of the IATA Dangerous Goods Regulations (and we highly recommend having a copy of the DGR handy if you ship any dangerous goods by air). Who Should Take This Course Anyone who prepares shipments that include dry ice (or, more correctly, "carbon dioxide, solid"). This would include  more...

Scaffold Safety Training Program Do you remember building giant structures with Erector Sets, putting together tiny pieces of metal and then piling all your other toys on them to see how much they could hold? With our Scaffold Safety training program, you won t wonder about your portable scaffolding capacity. Welcome to Scaffold Safety Training Program Do you remember building giant structures with Erector Sets, putting  more...

Preventing Sexual Harassment for Employees ...n attitudes and behaviors, and warnings about things they might be doing unintentionally that give the wrong impression. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Preventing sexual harassment is everyone?s responsibility, but employees may not know exactly what to do unless things are spelled out fairly clearly. This  more...

Learn How To Write Effective Persuasive Written Communication ...o, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. You will begin with the creation of a baseline written document. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will be given a series of 5 specific steps and corresponding assignments to work on. Each of  more...

Ladder Safety Training Program ...der for your application, inspect ladders for damage that might cause the ladder to fail, and set a ladder up in various settings. Learn how to safely climb, descend ladders, and work safely from ladders. When there?s no elevator handy, safely work where otherwise you would have no access with this important safety course Ladder Safety training. This course can be taken in a self-directed  more...

Learn How to Write Persuasive Web-Based Text ...o, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. Course access is given up to 90 days. Mentor debriefing at end of course. Learn How to Write Persuasive Web-Based Text The main objective of this course is to equip you with a proven technique, method and persuasive writing technique. This course is specific to web-writing and is  more...

Grant Writing Basics ...ary and find that success is not as hard to attain as you might think. While specifically geared for library education, this course has applicability for anyone writing grants. Grant Writing Basics Grants are not just free money, but require an investment in planning, resources, commitment, and sustainability. Applying for a grant can seem like a daunting task. Certainly, there is work  more...

Fall Protection ...ill also be trained to identify and avoid situations that might result in a fall hazard. If you have a dream that each of your employees will not only know the requirements for each fall protection system, but also know how they work so you can be sure they are working, then start using our Fall Protection course. This course can be taken in a self-directed pace. You can achieve a completed  more...

Faculty Introduction to Online Teaching ... to earn a State Board Continuing Education Unit (SB-CEU) might prefer to enroll in the Intro to Online Teaching for K-12 course, which has already been approved for?one SB-CEU upon completion?with a 70 percent or better passing score. ? This course will: Provide background and path for learning to teach online. Give you the same type of experience your students will have. Show you the  more...

ESL for Business - Letters and Memos ...e that fit your needs. What Makes This Course Unique? You might say, "what's different about this course from other ESL courses you can take online?" Unlike "one size fits all" courses, the lessons in this course are tailored to your problem areas. In other courses, you may only view a lesson and do self-study exercises. In this course, you have access to a teacher-tutor. In addition to doing  more...

ESL for Business - Special Documents ...e that fit your needs. What Makes This Course Unique? You might say, "what's different about this course from other ESL courses you can take online?" Unlike "one size fits all" courses, the lessons in this course are tailored to your problem areas. In other courses, you may only view a lesson and do self-study exercises. In this course, you have access to a teacher-tutor. In addition to doing  more...

ESL for Business - E-mail Communication ...e that fit your needs. What Makes This Course Unique? You might say, "what's different about this course from other ESL courses you can take online?" Unlike "one size fits all" courses, the lessons in this course are tailored to your problem areas. In other courses, you may only view a lesson and do self-study exercises. In this course, you have access to a teacher-tutor. In addition to doing  more...

Defensive Driving ...might hand glide? Sky dive? Hunt? Deep-sea dive? Smoke? No! They probably didn`t tell you in driver`s training, but the most hazardous activity in which you`ll ever engage is driving a vehicle on public roads. Welcome to Defensive Driving What`s the most dangerous thing you do? You might hand glide? Sky dive? Hunt? Deep-sea dive? Smoke? No! They probably didn`t tell you in driver`s training,  more...

Bartending to the Max-Online ...certification" mean for a bartender? Though your employer might want you to be a "Certified Bartender" for insurance purposes and to assure that you have been trained, there is no legal requirement for "certification" in most states. This course offers you "Professional Certification" and, in order to assure that you are aware of your state's most up-to-date laws, we will also provide a phone  more...

Bartending the Easy Way-Online ...certification" mean for a bartender? Though your employer might want you to be a "Certified Bartender" for insurance purposes and to assure that you have been trained, there is no legal requirement for "certification" in most states. This course offers you "Professional Certification" and, in order to assure that you are aware of your state's most up-to-date laws, we will also provide a phone  more...

5 Steps to Effective Persuasive Business Communication ...o, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. You will begin with the creation of a baseline written document. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will be given a series of 5 specific steps and corresponding assignments to work on. Each of  more...

Demanding Customers Demanding Customers The Demanding Customers course guides sales and service providers through a series of scenario based option paths. This will show the participant how to manage an angry customer, understand why a customer might be shy and help an undecided customer come to a decision. It will help to deal with a customer who isn?t right, but who is a customer, and who ? with skill ? will still  more...

Completing Outbound Sales Calls ...might have heard the saying, "it ain't over 'til it's over." This is especially true with inside sales calls. To be a successful inside sales consultant, you need to know how to keep your customer's attention all the way through the close of the sale. In this course, you will learn strategies for contacting the decision maker and for dealing with gatekeepers. You will learn the steps involved  more...

Inbound Call Center Technology ...ll center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines how to protect your call center through Disaster Recovery Planning. Understanding inbound call center technology is one important step to providing better service to your customers. Having technical knowledge of the call center is a considerable  more...

Cross-selling in a Customer Service Call ...s helps CSAs avoid uncomfortable situations in which they might possibly lose a customer. In the course lessons, you'll learn effective methods for securing sales such as proposing and presenting solutions, handling objections and closing the sale. These additional call skills will help you perform your tasks more effectively. Flexible customer service agents, who can use cross-selling skills  more...

The EXCEL Acronym Instilling Service Excellence ...e important behaviors that impact the service mindset. It might surprise you, but seeking help and knowing where to find it can improve your service abilities. That's why E, for "Enlist Help", is the first concept in the EXCEL acronym. X is for X-Ray questions, developing the skills to "read" your customers by asking the right questions in the right way. It's a great relief to be able to say,  more...

How to Work with Negative People and Procrastinators ...oing it? Or what about people who whine all the time? You might come in to work in the best of moods, but after ten minutes of someone complaining nonstop while you're waiting to fill your coffee cup, your day is shot. If you're tired of putting up with negative people or people who leave you "holding the bag," then you're going to love this course. It describes ways you can triumph over the  more...

The Dynamics of Interacting ...ity of your interaction in that particular situation? How might your results be connected to success? This course is about developing your ability to dynamically interact with others. You will examine types of negotiating styles and strategies and ways to best apply that knowledge in communicating what you want out of a deal. Choosing a style and strategy that feels right for you can enhance  more...

Negotiating Inclusively ...atement is inaccurate? Can you suppose how this situation might go sour during the negotiating process? Inclusive Negotiating is about becoming familiar with both the similarities and the differences among different types of people. In this course, you will explore the cultural characteristics of negotiators from around the globe. You will also discover ways to develop sensitivity to important  more...

Effective Intercultural Relationships ... behavior. If you don't understand the ways in which they might differ, you're risking your business communication and relationships being misunderstood. When operating interculturally, mistakes are easily made when you take appearances and meaning for granted. This course lends significance to the term "multiculturalism." In this course, you will learn about the many ways in which mini- to  more...

Avoiding Errors in Usage and Punctuation Have you ever received an e-mail so poorly worded that you hit the delete button before you even finished reading the message? Have you ever opened a letter so confusing that you couldn't understand what the author was trying to say? If so, you understand the frustration of receiving a badly written message. Are you afraid that you might have sent messages that have been discarded or misunderstood  more...

Asserting Yourself Professionally ...Do you wonder if there is another professional style that might be better for you? If you answered yes to any of these questions, it's a good time to learn to be an assertive business professional. This course will guide you as you move into a proactive, responsible, professional style. You'll learn methods to help you identify an appropriate assertive style and strategies to prepare you use  more...

Relationship Management - Maintaining the Client Relationship In "Relationship Management - Maintaining the Client Relationship," you will learn about the differences between short-term and long-term customer relationships, as well as the causes and advantages of these relationships. You will also identify methods of keeping and extending the client relationship into future endeavors. Finally, you will learn about techniques for measuring success in the  more...

Project Life Cycles and Stakeholders ...can keep the project on track and on budget.Organizations might "fast track" projects by overlapping phases, or "single track" projects by having set criteria to be met and deliverables to be handed off before moving forward. The choice of how to handle the project life cycle will depend on the type of project, particular industry, and specific deliverables. To make these project management  more...

Executing Monitoring Controlling and Closing a Project ...e Executing and Monitoring and Controlling Process Groups might be likened to the act of juggling--keeping multiple activities going simultaneously, while responding to unforeseen changes in the project environment. While executing processes focus more on accomplishing project objectives, the monitoring and controlling processes are focused on anticipating problems and recommending actions. The  more...

Introduction to Portfolio Management ...e strategy. All the project managers within the portfolio might think that their projects are the most important. But it's the portfolio manager who must make assessments using set methodologies and, sometimes more importantly, have the experience necessary to make the hard decisions that will benefit the organization. This course will introduce the core concepts of portfolio management,  more...

Six Sigma Reducing Variation to Improve Quality ...ou respond if one of your employees said that to you? You might consider saying, "Well, yes " In fact, striving for near perfect quality is reasonable and achievable. It's a matter of reducing variation through the use of Six Sigma. "Variation," or deviation from what the customer wants, may be inherent in the business world, yet by employing the principles of Six Sigma, the standard of 99.9997  more...

Creating and Analyzing an Operating Budget ...to playing Pin the Tail on the Donkey. Although a company might know the direction in which it wants or needs to go, without a budget it must simply feel around in the dark and hope it comes close to its target. Unfortunately, if a business uses this approach, it will eventually fall victim to cash flow problems that could result in its downfall.As many would agree, the budget process in any  more...

Effective Budget Management A priority of effective budget management is to take steps to ensure that businesses create a manageable and controllable budget and to prevent cash crunch situations from developing. To effectively manage your budget, you need to understand the elements of the various budgets and understand the importance of ongoing monitoring and analysis of their individual components. In this course, you will  more...

Brand Management Developing a Brand Strategy ...e a secondary or sub-brand, identify reasons new products might fail, and launch a brand internationally. Learn To Match ways to identify brand competition with descriptions of each. Given a situation, identify the action that is being taken to protect a brand. Create a brand vision.  more...

Consulting Skills Building Consulting Relationships ...ltant. Identify ethical issues you might encounter when working with a consultant. Manage an ethical issue with a consultant. Simulation Overview: In this simulation, you will meet with Jessica Stone, an independent consultant, to discuss extending her contract by three months. Jessica has been working  more...

Creativity Innovation Promoting Team Creativity ...play. Manage an individual who might hinder creative sessions. Use conflict to foster creativity. Recognize the correct order for the creative problem-solving processes. Use creativity to solve a problem. Use creativity to make a decision. Audience This  more...

Windows 2000 Implementing Security Part 1 ...tive Directory . Operating systems on client computers might include Windows NT Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates have a minimum of one year's experience in implementing and administering security and network infrastructures. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70  more...

Windows 2000 Implementing Security Part 1 ... Active Directory . Operating systems on client computers might include Windows NT Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates have a minimum of one year's experience in implementing and administering security and network infrastructures. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs  more...

Windows 2000 Implementing Security Part 2 ...tive Directory . Operating systems on client computers might include Windows NT Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates should have a minimum of one year's experience in implementing and administering security and network infrastructures. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits:  more...

Windows 2000 Implementing Security Part 2 ... Active Directory . Operating systems on client computers might include Windows NT Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates should have a minimum of one year's experience in implementing and administering security and network infrastructures. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70  more...

Windows 2000 Implementing Security Part 3 ...tive Directory . Operating systems on client computers might include Windows NT Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates have a minimum of one year's experience in implementing and administering security and network infrastructures. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs  more...

Windows 2000 Implementing Security Part 3 ... Active Directory . Operating systems on client computers might include Windows NT Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates have a minimum of one year's experience in implementing and administering security and network infrastructures. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs  more...

Windows 2000 Implementing Security Part 5 ...ctive Directory(r). Operating systems on client computers might include Windows NT(r) Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates have a minimum of one year's experience in implementing and administering security and network infrastructures. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs  more...

Windows 2000 Implementing Security Part 5 ...ctive Directory(r). Operating systems on client computers might include Windows NT(r) Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates have a minimum of one year's experience in implementing and administering security and network infrastructures. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs  more...

Human Resource Law Understanding Privacy Rights ...ee and privacy rights in the workplace and how those laws might impact your company policies regarding searches, seizures, monitoring, and e-communications. You will also learn how, as an employer, you can protect employees' rights, how to conduct lawful e-communications, and how to minimize your organization's liability. Learn To Match privacy laws with their  more...

Managing High Performers Creating a Retention Strategy ...nyone involved in employee management. Typical job titles might include: HR Manager, Team Leader, Executive Manager, Project Manager. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Organizational Talent and Knowledge (0.5 - 1 hour)  more...

Managing High Performers Defining Finding High Performers ...nyone involved in employee management. Typical job titles might include: HR Manager, Team Leader, Executive Manager, Project Manager. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Identifying High Performance (0.5 - 1.5 hours)  more...

Managing High Performers Implementing Recognition Programs ...nyone involved in employee management. Typical job titles might include: HR Manager, Team Leader, Executive Manager, Project Manager. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Training High Performers (0.5 - 1.5 hours)  more...

Windows 2000 Implementing Security Part 4 ...tive Directory . Operating systems on client computers might include Windows NT Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates have a minimum of one year's experience in implementing and administering security and network infrastructures. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs  more...

Principles of Marketing Promotion Strategy ... Choose the objectives your promotional strategy might accomplish. Identify two promotional strategies. In a given situation, apply the appropriate promotional strategy. Simulation Overview: In this simulation, you will meet with Mary Aberdeen, Icon's Director of Marketing to discuss the  more...

Virtual Team Mgmt Developing Virtual Teams ... Identify challenges that virtual teams might experience. Identify the three barriers to building effective virtual teams. Identify the problems that can develop if trust is lacking in virtual team efforts. Identify three ways to develop a cohesive virtual team. Identify the areas to  more...

Principles of Marketing Pricing Strategy ... Identify the objectives your pricing strategy might achieve. Apply the correct terminology when developing a pricing strategy. Choose options to establish different prices for different buyers. Identify pricing strategies. Sequence the steps of the pricing process.  more...

Cross-Functional Teams Goal Setting in a Cross-Functional Team ...ss and failures of cross-functional teams, the executives might choose to implement them in the current project. Unit 2: The Structure of Cross-Functional Teams (0.5 - 1 hour) Identify the actions team leaders can take to ensure management support. Identify an example of the steering committee a a s role in overseeing cross-functional teams.  more...

Organizational Behavior Organizational Dynamics for Individuals ...y OB dependent variables that David is demonstrating that might be affecting his behavior. Unit 2: Foundations of Individual Behavior (0.5 - 1 hour) Identify the five areas of personality that affect employee performance. Determine an employee's attitude. Determine an employee's level of job satisfaction.  more...

Advanced Six Sigma Leading Six Sigma Deployment ...a deployment leaders, such as managers and executives who might be new to Six Sigma and need to know what organization-wide deployment entails, as well as executives who want to revitalize Six Sigma in organizations that have already adopted it. The audience can include suppliers and/or customers who may become involved in joint Six Sigma projects but have not adopted/deployed Six Sigma  more...