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Creating and Analyzing an Operating Budget ...to playing Pin the Tail on the Donkey. Although a company might know the direction in which it wants or needs to go, without a budget it must simply feel around in the dark and hope it comes close to its target. Unfortunately, if a business uses this approach, it will eventually fall victim to cash flow problems that could result in its downfall.As many would agree, the budget process in any  more...

Effective Budget Management Effective Budget Management A priority of effective budget management is to take steps to ensure that businesses create a manageable and controllable budget and to prevent cash crunch situations from developing. To effectively manage your budget, you need to understand the elements of the various budgets and understand the importance of ongoing monitoring and analysis of their individual  more...

Fall Protection or Working at Heights ...This one-hour course is intended to provide employees who might be exposed to fall hazards the ability to recognize such hazards and the ability to minimize them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: recognize common workplace fall hazards, describe fall protection techniques used in general  more...

Business Grammar Sentence Construction ...s well constructed as they could be. A misplaced modifier might get a chuckle out of the reader, but it doesn't help your reputation or that of your company. Nor does a run-on sentence, which can blur the meaning of your message and cause the reader to be confused and even annoyed. In this course, you'll review basic sentence construction, including how to develop sentences that are logical,  more...

Tailoring PRINCE2 reg to a Project Env PRINCE2 2009-aligned ...INCE2 can be tailored to suit any project environment you might work in. PRINCE2 is a flexible framework that can be tailored to any type or size of project. PRINCE2 is recognized as an international standard for process-based project management. It is the standard method for project management in the UK. This course is designed to assist learners in preparation for the PRINCE2 Foundation  more...

Conflicts of Interest in the Workplace ...ause of the employee's conflict of interest, the decision might create the appearance of impropriety and the employee's intent or the decision might be called into question. Accordingly, it is best to proactively avoid, disclose and resolve conflicts of interest that may exist, rather than wait for them to be exposed. It is critical for employees, and managers, and executives in particular, in  more...

Effective Intercultural Relationships ... behavior. If you don't understand the ways in which they might differ, you're risking your business communication and relationships being misunderstood. When operating interculturally, mistakes are easily made when you take appearances and meaning for granted. This course lends significance to the term "multiculturalism." In this course, you will learn about the many ways in which mini- to  more...

Business Writing Know Your Readers and Your Purpose ...ived a memo that annoyed you by its tone? For example, it might have been patronizing or too familiar. The key to controlling the tone of your writing is to put yourself in the place of your reader. And you need to carefully choose the words that will create the right tone for your message. When you know who your readers are and what your purpose is, you can tailor your tone to suit them. This  more...

Business Analysis Verify and Validate Requirements ...on as possible about anything that may influence it. This might include how much money you have to work with, how long before the project needs to be completed, and who can work on the project. This course provides an overview of requirements analysis activities as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of  more...

Cisco CVOICE 8 0 Call Routing Dial Plans Cisco CVOICE 8.0: Call Routing & Dial Plans Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) To integrate VoIP networks into existing voice networks, you must have the skills and knowledge to implement call routing and design an appropriate numbering plan. A scalable numbering plan establishes the baseline for a  more...

Completing Outbound Sales Calls ...might have heard the saying, "it ain't over 'til it's over." This is especially true with inside sales calls. To be a successful inside sales consultant, you need to know how to keep your customer's attention all the way through the close of the sale. In this course, you will learn strategies for contacting the decision maker and for dealing with gatekeepers. You will learn the steps involved  more...

Introduction to Functions ... Analysis Exam When you hear the term 'manage', you might typically think in terms of people management the staff and human resources of an organization that perform the work of the business. However, much more than just people are managed in a successful IT organization. The tools, systems, and networks they use, and the processes and tasks they perform must also be managed. Management  more...

MS Word for MAC 2011 Structuring and Organizing Documents MS Word for MAC 2011: Structuring and Organizing Documents Microsoft Microsoft Word for Mac 2011 provides many intuitive options for structuring your documents quickly and easily. This course demonstrates how to set margins and indents so your document uses proper page and paragraph spacing. If you're creating large documents with many pages, you might want to add page numbers to make your  more...

Delivering a Difficult Message with Diplomacy Tact Delivering a Difficult Message with Diplomacy & Tact Delivering a difficult message can be one of the most challenging things you do in a professional environment. It can bring anxiety, as you are faced with addressing an uncomfortable issue, and stress at the thought of the conversation's potential to result in a situation of high emotions. This course explores the skills needed to help you  more...

Cisco IINS 1 0 Cryptography Encryption Digital Signatures ...both confidentiality and integrity of data when that data might be exposed to untrusted parties. Understanding the basic functions of cryptography and how encryption and hashing provide confidentiality and integrity help in the creation of a successful security policy. It is also important to have a good understanding of the issues involved in key management. Cryptographic hashes and digital  more...

CompTIA Network 2009 Network Devices CompTIA Network 2009: Network Devices CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 There are a variety of devices that are used on a network. Depending on the design and requirements of the network, the choice of devices put in place will vary. Some devices, such as routers and switches, will be found on almost every network, while other devices, such as wireless access points  more...

The Balance Sheet ...owns as well as what it owes to other parties. People who might be interested in the Balance Sheet include creditors, investors, company management, suppliers, customers, competitors, government agencies, and analysts. The Balance Sheet is closely connected to the other key financial statements the Income Statement and Cash Flow Statement. This course walks you through a Balance Sheet and its  more...

Cisco TSHOOT 1 0 Maintaining Troubleshooting Network Security Solutions ...s that the actions that an engineer is allowed to perform might be limited by the security policy. As part of the change control procedures, each change needs to be evaluated for compliance with the security policy. Even temporary changes made as part of the diagnosis during troubleshooting processes need to be carefully evaluated against the policies of the organization. This course reviews  more...

Cisco TSHOOT 1 0 Route Redistribution BGP Performance Issues ... Employees are not as productive as they could be or they might not be able to service their customers correctly. Understanding the mechanics of BGP and its interaction with interior gateway, and diagnosing and resolving router performance problems are therefore important skills for any network support engineer. This course reviews the data structures and processes that play a part in the  more...

Cisco TSHOOT 1 0 Troubleshooting FHRPs and Performance Issues Cisco TSHOOT 1.0: Troubleshooting FHRPs and Performance Issues Cisco 642-832 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0 An essential element in building highly available networks is the implementation of a First-Hop Redundancy Protocol (FHRP). FHRPs, such as the Hot Standby Router Protocol (HSRP), Virtual Router Redundancy Protocol (VRRP), and Gateway Load Balancing  more...

The Consumer Electronics Industry Overview Version 1 ...ective strategies to remain successful. For example, they might focus on improving their business and manufacturing processes in order to reduce their costs and thereby absorb the lower prices demanded by the market. Or they might increase their investment in research and development to address rapid technological change. This course is designed to help learners understand these challenges and  more...

Managing the Dismissal of an Employee Managing the Dismissal of an Employee One of the main reasons managers are reluctant to dismiss an employee is because they dread the termination interview. Even if the termination is a layoff, giving notice to an employee is a heavy burden. How you manage the termination interview will impact remaining employees and your organization. You must learn how to handle dismissals fairly by  more...

IT Strategy Essentials Business IT Strategy Alignment IT Strategy Essentials: Business & IT Strategy Alignment How well are IT and business strategies aligned in your organization? In companies where IT and business collaborate successfully, IT is often used to exploit innovation to drive constant improvement in business operations. This can result in new products and capabilities that give the company a competitive advantage. You can measure  more...

Understanding Organizational Power Politics ... have a negative opinion of politics and politicians, you might to think that politics should be kept out of business organizations. However, organizations are sites where power and influence are exercised, so politics can't always be avoided. The real challenge is to leverage organizational politics in a positive way. This course defines politics in relation to power and influence,  more...

BIS Export Controls and Antiboycott Provisions ...ss to US goods and technologies by foreign countries that might use these items for military or other harmful uses. The EAR are far reaching and affect any business transactions that involve the export from the US, or re-export from another country, of items which are subject to the EAR. Another provision in the EAR includes compliance with antiboycott laws, which were enacted to prevent US  more...

Creating Implementing Programming Objects in SQL Server 2008 ... flow language in transactions and handle any errors that might arise within them using TRY...CATCH, RAISERROR, and ERROR. The course also demonstrates how to use CLR integration in SQL Server 2008 by deploying CLR code into SQL Server. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-433 TS: Microsoft SQL Server 2008, Database  more...

Overcoming Challenges When Managing Experts ...most out of your experts can sometimes be difficult. They might display characteristics that on the surface seem unmanageable. You have to carefully plan how you interact with such challenging experts if you want them to help you in a productive way. This course explores ways you can promote harmonious working relationships with your experts by using assertiveness, respect, and facilitation. It  more...

Techniques for Communicating Effectively with Senior Executives Techniques for Communicating Effectively with Senior Executives Understanding how to communicate effectively with senior executives is a valuable skill for any professional. How else will you pitch your great idea to your CEO or report on key successes or failures? What if you've got only a few minutes to get your message across? This course provides direction on how to carry out  more...

Cisco Switch 1 0 Implementing VLANs in Campus Networks ...mes network resources may be located far from where users might need them, and links between switches or between switches and servers can become heavily solicited. The speed of these links can be increased, but only to a certain point. Etherchannel is a technology that allows you to circumvent this issue by creating logical links made up of several physical links. This course explains how to  more...

Business Law Ethics ...aw is a day-to-day challenge for many managers. While you might be inclined to act in ways that are legal in the technical sense, there is value also in recognizing the intent behind a law. Meeting the spirit of the law often comes down to acting in a way that is both legal and ethical. While law and ethics share a close relationship, the two are not the same. This course will clarify the  more...

Learn How to Write the Kind of Cover Letter That Gets Results ...ed to do so, this approach helps break down barriers that might otherwise preclude achieving a successful outcome. This course begins with the creation of a baseline of written information (outline or document) that will be referred to at the end of the class for comparison. When this,the first assignment is completed it is put away, only to be referred to at the end of the course. You will  more...

Understanding the Learning Process ...might have the feeling that your employees are scared of you because of your position. As an executive who is concerned about your organization, it is up to you to gather feedback from your working level employees and to build trusting relationships throughout the organization. This course offers suggestions and techniques for building up the communication highway between you and your  more...

Preventing Sexual Harassment for Employees ...n attitudes and behaviors, and warnings about things they might be doing unintentionally that give the wrong impression. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Preventing sexual harassment is everyone?s responsibility, but employees may not know exactly what to do unless things are spelled out fairly clearly. This  more...

5 Steps to Effective Persuasive Business Communication ...o, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. You will begin with the creation of a baseline written document. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will be given a series of 5 specific steps and corresponding assignments to work on. Each of  more...

Learn How To Write Effective Persuasive Written Communication ...o, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. You will begin with the creation of a baseline written document. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will be given a series of 5 specific steps and corresponding assignments to work on. Each of  more...

Winning Over Difficult Customers ...fficulties in customers come in a variety of styles. They might be uncertain, angry, clammed up or just plain rude. If you and your customer could read each other`s mind there would likely be none or at least few of these encounters. The reality is your customer has previous buying experiences that influence their experience with you. Plan for these times; they are actually customers asking  more...

Significantly Increase the Value of Any Property--Instructor-Led ...self -- it can increase your resale value higher than you might imagine. But the wrong change is like throwing money away. This course shows how to get the biggest possible financial benefit from every dollar spent on property improvements. You`ll even learn to grow value by improving the neighborhood!Students may complete this course within a reasonable period of time. Contact Hours give an  more...

Shipping with Dry Ice ...ing testing of participants. While it`s not required, you might find it helpful to follow along with a current copy of the IATA Dangerous Goods Regulations (and we highly recommend having a copy of the DGR handy if you ship any dangerous goods by air). Who Should Take This Course Anyone who prepares shipments that include dry ice (or, more correctly, "carbon dioxide, solid"). This would include  more...

Defensive Driving ...might hand glide? Sky dive? Hunt? Deep-sea dive? Smoke? No! They probably didn`t tell you in driver`s training, but the most hazardous activity in which you`ll ever engage is driving a vehicle on public roads. Welcome to Defensive Driving What`s the most dangerous thing you do? You might hand glide? Sky dive? Hunt? Deep-sea dive? Smoke? No! They probably didn`t tell you in driver`s training,  more...

Fall Protection ...ill also be trained to identify and avoid situations that might result in a fall hazard. If you have a dream that each of your employees will not only know the requirements for each fall protection system, but also know how they work so you can be sure they are working, then start using our Fall Protection course. This course can be taken in a self-directed pace. You can achieve a completed  more...

Ladder Safety Training Program ...der for your application, inspect ladders for damage that might cause the ladder to fail, and set a ladder up in various settings. Learn how to safely climb, descend ladders, and work safely from ladders. When there?s no elevator handy, safely work where otherwise you would have no access with this important safety course Ladder Safety training. This course can be taken in a self-directed  more...

Scaffold Safety Training Program Do you remember building giant structures with Erector Sets, putting together tiny pieces of metal and then piling all your other toys on them to see how much they could hold? With our Scaffold Safety training program, you won ™t wonder about your portable scaffolding capacity. Welcome to Scaffold Safety Training Program Do you remember building giant structures with Erector Sets, putting  more...

Trenching and Excavation ...this course won ™t smooth your disco steps, but it might cause you to watch your step when working around excavations and heavy equipment. Welcome to Trenching and Excavation Dig it, man; this is groovy! No this course won?t smooth your disco steps, but it might cause you to watch your step when working around excavations and heavy equipment. You may not be hip, stylin? a new hard hat,  more...

Faculty Introduction to Online Teaching ... to earn a State Board Continuing Education Unit (SB-CEU) might prefer to enroll in the Intro to Online Teaching for K-12 course, which has already been approved for?one SB-CEU upon completion?with a 70 percent or better passing score. ? This course will: Provide background and path for learning to teach online. Give you the same type of experience your students will have. Show you the  more...

Bartending the Easy Way-Online ...certification" mean for a bartender? Though your employer might want you to be a "Certified Bartender" for insurance purposes and to assure that you have been trained, there is no legal requirement for "certification" in most states. This course offers you "Professional Certification" and, in order to assure that you are aware of your state's most up-to-date laws, we will also provide a phone  more...

Bartending to the Max-Online ...certification" mean for a bartender? Though your employer might want you to be a "Certified Bartender" for insurance purposes and to assure that you have been trained, there is no legal requirement for "certification" in most states. This course offers you "Professional Certification" and, in order to assure that you are aware of your state's most up-to-date laws, we will also provide a phone  more...

Demanding Customers ...ow to manage an angry customer, understand why a customer might be shy and help an undecided customer come to a decision. It will help to deal with a customer who isn ™t right, but who is a customer, and who with skill will still be one in the future. This course can be completed as quickly as you care to. Student is given 90 day access. Demanding Customers The Demanding Customers  more...

ESL for Business - E-mail Communication ...e that fit your needs. What Makes This Course Unique? You might say, "what's different about this course from other ESL courses you can take online?" Unlike "one size fits all" courses, the lessons in this course are tailored to your problem areas. In other courses, you may only view a lesson and do self-study exercises. In this course, you have access to a teacher-tutor. In addition to doing  more...

ESL for Business - Letters and Memos ...e that fit your needs. What Makes This Course Unique? You might say, "what's different about this course from other ESL courses you can take online?" Unlike "one size fits all" courses, the lessons in this course are tailored to your problem areas. In other courses, you may only view a lesson and do self-study exercises. In this course, you have access to a teacher-tutor. In addition to doing  more...

ESL for Business - Special Documents ...e that fit your needs. What Makes This Course Unique? You might say, "what's different about this course from other ESL courses you can take online?" Unlike "one size fits all" courses, the lessons in this course are tailored to your problem areas. In other courses, you may only view a lesson and do self-study exercises. In this course, you have access to a teacher-tutor. In addition to doing  more...

Grant Writing Basics ...ary and find that success is not as hard to attain as you might think. While specifically geared for library education, this course has applicability for anyone writing grants. Grant Writing Basics Grants are not just free money, but require an investment in planning, resources, commitment, and sustainability. Applying for a grant can seem like a daunting task. Certainly, there is work  more...

Learn How to Write Persuasive Web-Based Text ...o, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. Course access is given up to 90 days. Mentor debriefing at end of course. Learn How to Write Persuasive Web-Based Text The main objective of this course is to equip you with a proven technique, method and persuasive writing technique. This course is specific to web-writing and is  more...

Managing Conflict And Difficult Behavior DISCONTINUED--See Replacement Courses 3419-B Communication with Power: Resolving Conflict. This course will help you to shape the way your team communicates and works together. It will help you handle conflict positively and constructively, and it will equip you with techniques to make the best of any challenging people and situations you might encounter. Managing Conflict And Difficult Behavior  more...

Managing Meetings ...ake the best of any challenging people and situations you might encounter, and it will help you to build high performing teams that are flexible, creative and light on their feet. Managing Meetings Managing Meetings will help you to shape the way your team communicates and works together. It will equip you with techniques to make the best of any challenging people and situations you might  more...

Portfolio to Interview: Landing a Job as a Technical Writer ...f with confidence. The stages you will need to go through might look something like this: Create a broad variety of writing samples Organize your writing samples into a portfolio Write a resume that highlights your competencies Identify a position that fits your background Get an interview In the interview, emphasize your competencies In this course we will look at the preparatory stages  more...

Implementing Improvements Customers' perception of quality is constantly changing in today's market. What the customer wants now may not be what he wants six months from now. This means that the traditional approach of continual small improvements may not be the approach of choice for certain products. Alternative approaches that generate more dramatic results might be a better choice. This course explores a variety of  more...

Export Controls ...ss to US goods and technologies by foreign countries that might use these items for military or other harmful uses. The EAR are far reaching and affect any business transactions that involve the export from the US or re-export from another country, of items which are subject to the EAR. This course is designed to increase awareness of the authority of the EAR and the responsibilities of  more...

The Dynamics of Interacting ...ity of your interaction in that particular situation? How might your results be connected to success? This course is about developing your ability to dynamically interact with others. You will examine types of negotiating styles and strategies and ways to best apply that knowledge in communicating what you want out of a deal. Choosing a style and strategy that feels right for you can enhance  more...

Negotiating Inclusively ...atement is inaccurate? Can you suppose how this situation might go sour during the negotiating process? Inclusive Negotiating is about becoming familiar with both the similarities and the differences among different types of people. In this course, you will explore the cultural characteristics of negotiators from around the globe. You will also discover ways to develop sensitivity to  more...

How to Work with Negative People and Procrastinators ...oing it? Or what about people who whine all the time? You might come in to work in the best of moods, but after ten minutes of someone complaining nonstop while you're waiting to fill your coffee cup, your day is shot. If you're tired of putting up with negative people or people who leave you "holding the bag," then you're going to love this course. It describes ways you can triumph over the  more...

Inbound Call Center Technology ...ll center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines how to protect your call center through Disaster Recovery Planning. Understanding inbound call center technology is one important step to providing better service to your customers. Having technical knowledge of the call center is a considerable  more...

Cross-selling in a Customer Service Call ...s helps CSAs avoid uncomfortable situations in which they might possibly lose a customer. In the course lessons, you'll learn effective methods for securing sales such as proposing and presenting solutions, handling objections and closing the sale. These additional call skills will help you perform your tasks more effectively. Flexible customer service agents, who can use cross-selling skills  more...

Brand Management Developing a Brand Strategy ...e a secondary or sub-brand, identify reasons new products might fail, and launch a brand internationally. Learn To Match ways to identify brand competition with descriptions of each. Given a situation, identify the action that is being taken to protect a brand. Create a brand vision.  more...

Consulting Skills Building Consulting Relationships ...ltant. Identify ethical issues you might encounter when working with a consultant. Manage an ethical issue with a consultant. Simulation Overview: In this simulation, you will meet with Jessica Stone, an independent consultant, to discuss extending her contract by three months. Jessica has been working  more...

Creativity Innovation Promoting Team Creativity ...play. Manage an individual who might hinder creative sessions. Use conflict to foster creativity. Recognize the correct order for the creative problem-solving processes. Use creativity to solve a problem. Use creativity to make a decision. Audience This  more...

Windows 2000 Implementing Security Part 1 ... Directory ®. Operating systems on client computers might include Windows NT ® Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates have a minimum of one year's experience in implementing and administering security and network infrastructures. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70  more...

Windows 2000 Implementing Security Part 1 ...ive Directory®. Operating systems on client computers might include Windows NT® Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates have a minimum of one year's experience in implementing and administering security and network infrastructures. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70  more...

Windows 2000 Implementing Security Part 2 ... Directory ®. Operating systems on client computers might include Windows NT ® Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates should have a minimum of one year's experience in implementing and administering security and network infrastructures. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits:  more...

Windows 2000 Implementing Security Part 2 ...ive Directory®. Operating systems on client computers might include Windows NT® Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates should have a minimum of one year's experience in implementing and administering security and network infrastructures. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits:  more...

Windows 2000 Implementing Security Part 3 ... Directory ®. Operating systems on client computers might include Windows NT ® Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates have a minimum of one year's experience in implementing and administering security and network infrastructures. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70  more...

Windows 2000 Implementing Security Part 3 ...ive Directory®. Operating systems on client computers might include Windows NT® Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates have a minimum of one year's experience in implementing and administering security and network infrastructures. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs  more...

Windows 2000 Implementing Security Part 5 ...ctive Directory(r). Operating systems on client computers might include Windows NT(r) Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates have a minimum of one year's experience in implementing and administering security and network infrastructures. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs  more...

Windows 2000 Implementing Security Part 5 ...ctive Directory(r). Operating systems on client computers might include Windows NT(r) Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates have a minimum of one year's experience in implementing and administering security and network infrastructures. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs  more...

Human Resource Law Understanding Privacy Rights ...ee and privacy rights in the workplace and how those laws might impact your company policies regarding searches, seizures, monitoring, and e-communications. You will also learn how, as an employer, you can protect employees' rights, how to conduct lawful e-communications, and how to minimize your organization's liability. Learn To Match privacy laws with their  more...

Managing High Performers Creating a Retention Strategy ...nyone involved in employee management. Typical job titles might include: HR Manager, Team Leader, Executive Manager, Project Manager. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Organizational Talent and Knowledge (0.5 - 1 hour)  more...

Managing High Performers Defining Finding High Performers ...nyone involved in employee management. Typical job titles might include: HR Manager, Team Leader, Executive Manager, Project Manager. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Identifying High Performance (0.5 - 1.5 hours)  more...

Managing High Performers Implementing Recognition Programs ...nyone involved in employee management. Typical job titles might include: HR Manager, Team Leader, Executive Manager, Project Manager. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Training High Performers (0.5 - 1.5 hours)  more...

Windows 2000 Implementing Security Part 4 ... Directory ®. Operating systems on client computers might include Windows NT ® Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates have a minimum of one year's experience in implementing and administering security and network infrastructures. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70  more...

Principles of Marketing Promotion Strategy ... Choose the objectives your promotional strategy might accomplish. Identify two promotional strategies. In a given situation, apply the appropriate promotional strategy. Simulation Overview: In this simulation, you will meet with Mary Aberdeen, Icon's Director of Marketing to discuss the  more...

Virtual Team Mgmt Developing Virtual Teams ... Identify challenges that virtual teams might experience. Identify the three barriers to building effective virtual teams. Identify the problems that can develop if trust is lacking in virtual team efforts. Identify three ways to develop a cohesive virtual team. Identify the areas to  more...

Principles of Marketing Pricing Strategy ... Identify the objectives your pricing strategy might achieve. Apply the correct terminology when developing a pricing strategy. Choose options to establish different prices for different buyers. Identify pricing strategies. Sequence the steps of the pricing process.  more...

Cross-Functional Teams Goal Setting in a Cross-Functional Team ...ss and failures of cross-functional teams, the executives might choose to implement them in the current project. Unit 2: The Structure of Cross-Functional Teams (0.5 - 1 hour) Identify the actions team leaders can take to ensure management support. Identify an example of the steering committee a a s role in overseeing cross-functional teams.  more...

Organizational Behavior Organizational Dynamics for Individuals ...y OB dependent variables that David is demonstrating that might be affecting his behavior. Unit 2: Foundations of Individual Behavior (0.5 - 1 hour) Identify the five areas of personality that affect employee performance. Determine an employee's attitude. Determine an employee's level of job satisfaction.  more...

Advanced Six Sigma Leading Six Sigma Deployment ...a deployment leaders, such as managers and executives who might be new to Six Sigma and need to know what organization-wide deployment entails, as well as executives who want to revitalize Six Sigma in organizations that have already adopted it. The audience can include suppliers and/or customers who may become involved in joint Six Sigma projects but have not adopted/deployed Six Sigma  more...

Six Sigma Reducing Variation to Improve Quality ...ou respond if one of your employees said that to you? You might consider saying, "Well, yes " In fact, striving for near perfect quality is reasonable and achievable. It's a matter of reducing variation through the use of Six Sigma. "Variation," or deviation from what the customer wants, may be inherent in the business world, yet by employing the principles of Six Sigma, the standard of 99.9997  more...

Introduction to Portfolio Management ...e strategy. All the project managers within the portfolio might think that their projects are the most important. But it's the portfolio manager who must make assessments using set methodologies and, sometimes more importantly, have the experience necessary to make the hard decisions that will benefit the organization. This course will introduce the core concepts of portfolio management,  more...

Executing Monitoring Controlling and Closing a Project ...e Executing and Monitoring and Controlling Process Groups might be likened to the act of juggling--keeping multiple activities going simultaneously, while responding to unforeseen changes in the project environment. While executing processes focus more on accomplishing project objectives, the monitoring and controlling processes are focused on anticipating problems and recommending actions. The  more...

Relationship Management - Maintaining the Client Relationship In "Relationship Management - Maintaining the Client Relationship," you will learn about the differences between short-term and long-term customer relationships, as well as the causes and advantages of these relationships. You will also identify methods of keeping and extending the client relationship into future endeavors. Finally, you will learn about techniques for measuring success in the  more...

The EXCEL Acronym Instilling Service Excellence ...e important behaviors that impact the service mindset. It might surprise you, but seeking help and knowing where to find it can improve your service abilities. That's why E, for "Enlist Help", is the first concept in the EXCEL acronym. X is for X-Ray questions, developing the skills to "read" your customers by asking the right questions in the right way. It's a great relief to be able to say,  more...

Six Sigma DMAIC Improving the Process ...es are concerned, even catching a problem when it's small might not get at the root cause. Six Sigma Black Belts know that to find the root cause of a problem, you have to develop an improvement strategy, and then use precision tools to employ the improvement strategy and target the problem with perfect accuracy. In this course Six Sigma Green Belts and team members will explore the tools and  more...

Business Writing ... more effective writing. - A formal presentation that might demand a different vocabulary than a less formal document. - The rules of grammar and words that are constantly changing and evolving. - Different writing styles to communicate and share ideas and information. - Many other types of written communication: resumes, thank-you notes, fax cover letters, service requests,  more...

Reducing Hospitalization with Hypodermoclysis ... simply as clysis, to achieve rehydration in patients who might otherwise require hospitalization. Dehydration is a common occurrence, especially in the older population. Clysis is an optimal means of administering non-emergent parenteral fluids in a familiar, comfortable environment. This intervention is cost-effective, easy to administer, and safer than intravenous rehydration, but many  more...