Online Miller eLearning Training

Moving from Technical Professional to Mgr Series Getting Started This course introduces the learner to some management fundamentals. Beginning with the requirements for IT success, the course outlines the roles of the IT manager as well as the skills required for effective management. It then teaches the principles of three types of management planning as well as the fundamentals of recruiting for new managers. Learn To: Identify key functional areas more...

Moving from Technical Professional to Mgr Managing the IT Dept ...downtime and disaster recovery. You are meeting with Mike Miller, Team Lead for the new help desk, to discuss the responsibilities of the help desk and its function in communicating downtime. One of Mike's other responsibilities will be dealing with disaster recovery as part of the team that Jennifer Stein, IT Manager, is organizing for the task. Mike is more concerned with his job as help desk more...