Online Monica eLearning Training

Sales Skills Effectively Closing a Sale In Sales Skills: Effectively Closing a Sale, you will learn how to focus on clients' key issues when speaking to them, why product demonstrations are beneficial, and why it is important to speak with satisfied clients. You will also learn how to recognize buying signals, how to respond to resistance, and what to do if a sales meeting becomes uncomfortable. In addition, you will learn when to close  more...

Self Development Improving Your Memory Self-Development: Improving Your Memory offers the student an overview of information required to understand and enhance his or her memory, as well as information about how to become organized. The program details how to overcome everyday forgetfulness, how to use mnemonic devices, and how to manage information. In addition, the program examines how lifestyle can affect the performance of the  more...

Business Finance Risk Analysis ... • In this simulation, you will meet with Monica Washington, one of Icon's Market Analysts. She will be giving you a series of exercises to identify your knowledge of stand-alone risk. Through her questions and your answers, you will gain a better understanding of probability analysis and rate of return, and calculating risk. Unit 2: Portfolio Risk (0.5 - 1 hour)  more...

Organizational Communication Managing Communication Organizational Communication: Managing Communication is designed to help students understand innovation and change, how environmental context affects communication, and how power and politics affect an organization. The program gives students guidelines for managing change, stress, conflict, and for empowering individuals. By applying the guidelines, students will be able to communicate  more...

Managing Performance Establishing a Peformance Plan ... In this simulation, you will be meeting with Monica Washington, a newly-hired Account Executive in the Sales Department. You will need to discuss with her the various responsibilities of her position as they are outlined in her job description and establish a good foundation on which to base her performance plan. Unit 2: Conducting a Performance Planning Meeting (0.5 - 1.5 hours)  more...

Business Ethics Managerial Business Ethics In Business Ethics: Managerial Business Ethics, you will learn about common managerial ethical issues, as well as ways to proactively ensure ethicality in the workplace and address subordinates' ethical issues. You will also learn causes of unethical behavior, how to recognize unethical behavior, and how to end unethical behavior in the workplace. Learn To  more...

Project Teams Building a Project Team ...Service Manager, Nathan Iverson, a Marketing Analyst, and Monica Washington, a Product Development Engineer. The X42, an experimental microchip Icon recently developed for its robotics division, was prematurely approved for market release ninety days ago. Consequently, immediately after the X42 was released, a new bug was found and the microchips had to be recalled. It is the responsibility of  more...

Cross-Functional Teams Cross-Functional Team Development ... In this simulation, you will be meeting with Monica Washington, Icon's Sales Manager, Terry Jones, the Marketing Manager, and Drew Canfield, the Director of Product Development. You have established this cross-functional team to address the possibility of expanding Icon's product offering to include a new suite of computer diagnostic and maintenance programs. Your goal for the  more...

Managerial Leadership Motivating Employees ... In this simulation, you will meet with Monica Washington, a current engineering team member assigned to the Wee PC line of handheld computers. Monica has performed very well over the last six months, even though the line hasn't lived up to expectations, and you have recently promoted her to Engineering Team Leader. It is your responsibility to help Monica through the  more...

Executive Level Leadership Leadership Communication ...nd your superiors. Your subordinates are Tracy Carradine, Monica Washington, and Greg Baldwin. Your peers are and Ron Spear and Mildred Parcells. Your superiors are Drew Canfield, Paul White, and Mary Winford. You must communicate with each group to gather information and implement the solution that best meets Icon's needs. Your goals are to use the appropriate communication networks  more...