Instructor Led Monitor Training Classes in Canada

Customer Satisfaction Servicing Customers on the Telephone Participants who complete this workshop will: * Learn the difference between customer Service and customer Satisfaction. * Master the invaluable tool of Active Listening by hearing and interpreting what customers say and don't say. Learn how to deal with difficult callers and deal with information despite the manner in which it was communicated. * Recognize forbidden phrases and  more...

MS 2273 - Managing and Maintaining a Microsoft Windows Server 2003 Environment This course combines five days of instructor-led training with additional e-Learning content to provide students with the knowledge and skills that are required to manage accounts and resources, maintain server resources, monitor server performance, and safeguard data in a Microsoft Windows Server 2003 environment. This is the first course in the Systems Administrator and Systems Engineer tracks  more...

Quality Assurance Techs for Effective Systems Testing 3 Days This course focus is on skills and techniques required by both end users and I.T. personnel to effectively plan, execute, monitor and evaluate test methods, cases and results. When this course is completed, the participant should feel confident to approach testing assignments with the fundamental knowledge required to test and assure quality application systems.  more...

Best Practices for the Multi Project Manager - 2 Day Seminar Location: Toronto Date: 2007-07-16 List Price: $1595 Offered Price: $1116.00 Seats Available: 1 How You Will Benefit * Meet the challenges of managing multiple projects * Learn how to balance staff and workload while reducing risk and conflict * Recognize which projects are top priority and which are not * Improve personal time management and communication throughout the  more...