Monitor Web-based Seminars - Training Resources

Customer Service Training This customer service training class teaches students the basics of customer service. Students will learn how to develop and maintain a positive attitude, show extra attentiveness to customers, use customer-friendly language, and deal effectively with customer complaints and problems. Finally, students learn how to build rapport with customers, interpret non-verbal communication skills, provide  more...

MOC 2576 - Implementing and Administering Microsoft Internet Information Services (IIS) 6.0 This IIS training class provides students with the knowledge and skills to implement and administer IIS 6.0. The course focuses on the IIS 6.0 architectural features that improve reliability, security, manageability and performance. The course also provides knowledge and skills to successfully install, configure, implement security, monitor, and manage Internet Information Services (IIS) 6.0  more...

MOC 2576 - Implementing and Administering Microsoft Internet Information Services (IIS) 6.0 This IIS training class provides students with the knowledge and skills to implement and administer IIS 6.0. The course focuses on the IIS 6.0 architectural features that improve reliability, security, manageability and performance. The course also provides knowledge and skills to successfully install, configure, implement security, monitor, and manage Internet Information Services (IIS) 6.0  more...

MOC 2275 - Maintaining a Microsoft Windows Server 2003 Environment This Windows Server class provides students with the knowledge and skills that are needed to effectively maintain server resources, monitor server performance, and safeguard data on a computer running one of the operating systems in the Microsoft Windows Server 2003 family.This training class is intended for individuals who are employed as or seeking employment as a systems administrator or  more...

MOC 6425 - Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services This Windows Server training class provides Active Directory Technology Specialists with the knowledge and skills to configure Active Directory Domain Services in a distributed environment, implement Group Policies, perform backup and restore, and monitor and troubleshoot Active Directory related issues.The primary audience for this training class are AD Technology Specialists, Server  more...

MOC 6430 - Planning and Administering Windows Server 2008 Servers This Windows Server 2008 training class provides students with the knowledge and skills to implement, monitor, and maintain Windows Server 2008 servers.This training class is intended for entry-level server administrators or information technology (IT) professionals who are interested in becoming server administrators as the next step in their career path.  more...

MOC 5928 - Managing Projects ...with the knowledge and skills to initiate, plan, execute, monitor and control, and close enterprise projects by using the Microsoft Office Project Server 2007 enterprise tool.This is the second class in the Microsoft Office Project 2007 Official Curriculum series and covers the Microsoft Enterprise Project Management (EPM) Solution.This training class is intended for experienced project  more...

MOC 5061 - Implementing Microsoft Office SharePoint Server 2007 This SharePoint training class provides students with the knowledge and skills required to implement Microsoft Office SharePoint Server 2007 successfully in their organization.The audience for this class is Business Application Administrators (BAAs), Web Administrators and Server Administrators who are engaged in the planning, design, and selection of line-of-business (LOB) applications (including  more...

MOC 2273 - Managing and Maintaining a Microsoft Windows Server 2003 Environment ...manage accounts and resources, maintain server resources, monitor server performance, and safeguard data in a Microsoft Windows Server 2003 environment. This is the first class in the Systems Administrator and Systems Engineer tracks for Windows Server 2003 and serves as the entry point for other courses in the Windows Server 2003 curriculum. This class is intended for individuals who are  more...