Online Most Important eLearning Training

Creating an Effective Sales Team ...most important element of a sales forcea s success, and it has some unique challenges. In this course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results. There are suggestions and tools for creating a cohesive team, developing a high level of commitment to goals, and coaching sales professionals for improved performance. IMPORTANT NOTE:  more...

Succeeding as a Supervisor Course description -- A supervisor is a critical player in an organizationa s success. Here is where the most valuable resources, particularly the workforce, are either maximized or wasted. This course details the most important elements of successful supervision, with attention to both people and organizational skills. There are tools and techniques for making the most of the talents of the work  more...

Communication Skills: Report Writing MAXIM TRAINING Writing effective reports is a core work skill. In the age of technology it is still one of the most important means of communication. This course explores some of the key factors that make a report EFFECTIVE. It provides a step-by-step guide to writing a report, from planning through to revising/editing. You'll find the course valuable if you're using a word processing package,  more...

Training for Non Trainers Learn how non trainers can train successfully The pace of change is accelerating which means employees must CONTINUOUSLY update and learn new skills. Developing people involves many activities, of which training is perhaps the most important. You don't have to become a professional trainer, but the techniques covered in this course will ensure you can achieve the right results.  more...

Delivering High-Impact Sales Presentations ...most important meeting you'll have with your client is when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the strategic account sales (SAS) approach--presentation.  more...

Delivering High-impact Territorial Account Sales TAS Presentations ...nt sales approach--presentation. Your presentation is the most important meeting you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of hard work, so when you make your sales presentation, you want it to practically close the sale for you. First, you'll learn how to plan and develop a  more...

ITIL The Service Desk and Incident Management Organizations that provide IT services to internal or external customers need to provide excellent services to increase the quality of, and the profits for, the organization. The IT infrastructure library (ITIL) can help organizations achieve these goals. At the same time, ITIL can help organizations to increase external and internal customer satisfaction. The delivery and support of IT services  more...

Discovering What Your Customers Want The data are in, and there's no doubt about it: The return on customer loyalty goes directly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics. When customer satisfaction programs begin with a survey, and not a plan, the  more...

Managing Delivery ...most important thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what you can offer them, you  more...

Managing Conflict Stress and Time ...most important problem to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage time, and manage stress. It also  more...

Creating Effective Contracts When you hear the word "contract", you may think of a written, legal document. However, when it comes to consulting relationships, contracts are more about setting expectations and involving the right people instead of setting legal parameters. In this course, you'll examine how to approach contracting, the considerations that are most important, and how you should approach the contracting  more...

Program Planning ...he planning phase in PMI's PMBOK is considered one of the most important phases; without a properly defined plan your projects have a much greater chance of not succeeding. This assumption can also be made for program management; however, with program management, an entire program can fail, which could include several projects. The cost and loss of benefits that are associated with a failed  more...

Knowledge as Strategy Performance Improvement In the 21st century--the Knowledge Age--corporations will see workers as intellectual capital. Workers themselves, rather than just information, will become the resources that allow organizations to respond quickly and effectively to rapid change. Learning is at the core of these demands--whether it's learning a new skill, knowing how to manage existing and new knowledge, or creating  more...

Raising Capital and Financing Decisions The goal of every financial manager is to maximize firm value and shareholder wealth. How does a manager reach this objective? To be successful, financial managers must be aware of the financing options available to them, and the procedures they must follow to begin financing. Most important, managers must be able to choose the best financing mix for their company. This course is designed  more...

Operations Management Fundamentals of Operations Management Operations Management: Fundamentals of Operations Management offers the student an overview of the components of operations management. The program defines each of the components and introduces the student to the concepts of quality and project management. In addition, the program offers examples of how changing operations affects a company s operation processes. The target audience for this  more...

Communication Skills and Project Management An essential element of management is the ability to effectively communicate with people. The capacity to successfully communicate in today's global economy is a pivotal element to the success of any organization. Managers need to be aware of emerging technologies and how these affect international communication. To meet an improvement project's specified goals and objectives, a manager must also  more...

Introduction to Brand Management ...r consumer, how to appeal to the consumer, and one of the most important facts of all: how the consumer dictates your brand equity. By the end of this course, you will apply all of these ingredients and assemble a recipe of your own as a foundation for effective management of your brand. This course is an overview for managers, brand managers and marketing personnel who wish to conceive, build,  more...

Usability Engineering This WestNet e-Learning module presents the concept of usability engineering and also explores the various forms of testing and measurement, measurement devices, and methodology.  more...

Access Policies Caching and VPNs in Microsoft ISA Server 2000 To describe the components of access policies, configure caching on ISA Server, and explain the use of VPNs IT Professionals including web administrators, network administrators, and security administrators but not network architects  more...

Gathering Requirements This module outlines a formal five-phase approach to network design. . It can be used by an outside consultant or an internal Information Services (IS) group. This network design process, as presented here, is very methodical. This level of detail helps ensure that the designer gathers all necessary information, considers all options, and keeps all key players well informed. Experienced network  more...

Network Signals Cables Topologies In the WestNet e-Learning module, we will consider the physical qualities of the network itself. We discuss the nature of electronic communication and explain how information can be transmitted as analog or digital signals. We then explore the various physical layouts or topologies of data networks, and show how the pattern of signal flow depends on the topology of the network.  more...

Computers and Software in Networks This WestNet e-Learning module considers how computers communicate with each other and the basic concepts of how computers work. After we introduce the main types of computers, we discuss the most important components and features of computer systems.  more...

LAN Software In this WestNet e-Learning module, you will be guided through a brief description of the most important NOS solutions. We will examine how NOSs compare to the Open Systems Interconnection (OSI) model, and we will look at the key elements of each major NOS vendor's products.  more...

Review of LAN This WestNet e-Learning module reviews the most important networking principles that were covered in the "long" WestNet Learning course, Introduction to Networking.  more...

Layer 2 Devices This WestNet e-Learning module presents detailed explanations of the way bridges and switches work. It discusses the differences between Ethernet and Token Ring switches and describes the very different functions of switches in Asynchronous Tranfer Mode (ATM) networks.  more...

EnjoySAP What s New in Release 4 6 The Computer Based Training course (CBT) Enjoy SAP What's New in release 4,6 aims to provide all the employees of your company, who want to learn more about the new interface Enjoy SAP with an overview of it's handling, features and functions. The trainee will learn about the new features and functions of this release using a number of examples taken from the R/3 Basis system and cross-application  more...

SAP R 3 4 6 Purchaser ... to the procurement process used in an enterprise and the most important information sources of the purchaser. Additionally, the student will be introduced to the most important steps of the three procurement processes Stock material, Consumable material and Services. The audience for this course would include those who need to learn how to use the R/3 System, Procurement employees, and members  more...

SAP Customer Relationship Management CRM SAP Customer Relationship Management (CRM) - Overview introduces the trainee to the term Customer Relationship Management (CRM) and its objectives, as well as looking at the basic principles of SAP CRM and explaining what SAP CRM can be used for. Furthermore, the trainee will be introduced to the individual applications of CRM and their most important features. The audience for this course would  more...

mySAP CRM 3 0 Overview ...ustomer Relationship Management, and introduce him to the most important features of mySAP CRM 3.0. The trainee will be introduced to the procedure for creating a follow-up activity to an activity in the Customer Interaction Centre. The course is intended for those who need to acquire knowledge about Customer Relationship Management, and mySAP CRM 3.0 in particular. It is intended for end-users  more...

mySAP EBP 3 0 Overview ...upplier Relationship Management, and introduce him to the most important features of mySAP EBP 3.0, Enterprise Buyer Professional to purchase goods and services directly from his desk. The course will commence by providing an overview of the possible procurement structure of a company, continuing right through the selection of articles to be purchased to the goods receipt approval and approving  more...

E-Commerce This module begins by introducing the business principles that every e-commerce Web site must consider. We then move on to explore the extensive invisible "back-end" systems that make online business possible. Finally we introduce some of the most important legal concepts and developments that affect the Web professional.  more...

Microsoft Visual Studio.NET Technology Overview: Part 1 - .NET Framework and Visual Studio.NET This is the first course in a two part series that teaches Visual Studio.NET. This is the newest version of Microsoft's visual development package and is a key component to the Microsoft .NET Framework. Visual Studio.NET offers a single unified development environment and gives visual design capabilities for HTML XML data and server-side code. It enables developers to customize the look and feel  more...

SAP R/3 MM Purchasing: Organization and Master Data Purchasing is a component of the SAP Materials Management (MM) Module. The MM Module automates and integrates the entire range of tasks associated with materials management processes. Purchasing supports the buyer in the acquisition of goods and services integrating these activities with other components and modules of R/3 such as FI SD CO PP PS etc. In this course you will learn to carry out the  more...

SAP R/3 MM Purchasing: Purchase Order Processing and Information System Purchasing is a component of the SAP Materials Management (MM) Module. The MM Module automates and integrates the entire range of tasks associated with materials management processes. Purchasing supports the buyer in the acquisition of goods and services integrating these activities with other components and modules of R/3 such as FI SD CO PP PS etc. In this course you will learn to carry out the  more...

Advanced Features of Flash 4.0 ...most important features of Macromedia's Flash 4.0 is its programming capabilities. Flash enables the student to create movies that are dynamic have machine-calculated properties and can respond to user input. Movies can be used to send raw data to the server side applications and scripts and receive data from them. Flash 4.0 provides tools that help create truly advanced movies and can  more...

Basics of Windows 98 An operating system (OS) acts as an interface between the user and the computer hardware. The OS interprets all instructions keyed in by a user and converts them to a format that the computer can understand. Windows 98 is the most popular and widely used operating system in the world. This operating system provides a user-friendly Graphical User Interface (GUI) for using its various commands and  more...

QC Tools - Pareto Diagrams This is another in a series of eight courses on the seven basic tools of quality as defined by Ishikawa. The Pareto diagram is a tool that can identify what are the most important contributors to whatever is being investigated. The Pareto diagram is a special type of histogram with a cumulative percentage overlaid on it.  more...