Providing Effective Feedback Course description -- Many people have good intentions to provide helpful feedback, but dona t know the simple rules and techniques for doing it. This course includes tools to develop helpful feedback and use it to motivate employees. It has techniques and methods to foster a nurturing environment, convey your improvement ideas, check for understanding, and help others learn from their mistakes. more...
Recognizing Employee Performance ...Motivated employees dona t just happena they are the result of effective leadership. You will learn how to lay the groundwork for successfully recognizing employee performance, and find out how to identify the recognition methods that your organization offers. There are suggestions for powerful non-monetary rewards and ideas on how to use the job as a way to recognize and motivate. There are more...
Managing People : Agreeing Objectives If you are judged on the success of your team, it's in your interest to ensure that they are operating at their peak. Setting effective objectives is one of the most powerful ways of motivating people to give their best performance. But if you think objective setting means handing down targets from above ...think again! This course will help you understand what makes a powerful objective. It will more...
Inbound Call Center Management Leadership ...n effective leader? As a call center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course, you will become aware that enhancing your leadership skills can move you closer to your goal of managing an efficient and team-oriented call center. By participating in more...
Managing a Customer-focused Department Simulation ... designed to help managers, supervisors, and team leaders motivate, manage, and support customer service staff. Over the course of the simulation, participants will practice a series of customer service management skills, encompassing the objectives of delivering the essentials of customer service, obtaining employee support, reviewing the service process, improving the service process, more...
Succeeding Through Teamwork Motivate Teams to Excel This course introduces several strategies to motivate team members to achieve their goals, then sustain this focused energy over time. Professionals who want to work more effectively with others to achieve shared goals. more...
Project Leadership Leading the Project Team Project Leadership: Leading the Project Team covers how to lead a project team in a way that ensures project success. The program details desirable project manager characteristics, skills, and styles, as well as how project managers can motivate project teams. In addition, the program covers how to manage project risk, guarantee on-time project completion, and prioritize projects. The target more...
Team Feedback A guide Teamwork is playing an increasingly significant role in the majority of today's top companies. This is based on the assumption that working in teams leads to better business performance. In that case, you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's more...
Effective Use of Feedback for Teams Simulation ...nd how to communicate feedback effectively to inspire and motivate, your efforts to manage your team could flounder. The Effective Use of Feedback for Teams Simulation will provide you with the opportunity to develop the skills necessary to effectively communicate feedback to your coworkers and direct reports and overcome barriers common to the process of providing effective feedback. Over the more...
Emotional Intelligence at Work What makes someone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and more...
Remote Manager Practices - Motivating Employees In this course, you will learn the importance of setting effective goals for telecommuting employees. Additionally, you will learn how to use motivational techniques to keep telecommuting employees engaged, interested, and productive. The target audience for this course is new and experienced managers that are managing a telecommuting employee for the first time. more...
Attracting Motivating and Retaining Technical Professionals If you're having problems finding and keeping technical professionals, you're not alone. In our financially competitive and technologically advanced business world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining more...
Models for Managing Technical Professionals Because technical professionals set a high value on autonomy, managing their time and resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of more...
Developing Career Plans for Your Technical Professionals ...ll help you use career development as a technique to both motivate and retain technical professionals, as well as to place some of them on career paths that will help your company fill its most highly skilled and senior positions. You will learn how to recognize and avoid barriers to career development, how to analyze individuals' career development needs, how to determine appropriate career more...
Moving into Management Simulation You work for The Electric Car Company. Recently your boss, Sonya Black, promoted you to Marketing Manager. Your main focus is now on managing the activities of others. You'll initially find that some of your coworkers' expectations of you have changed. Some of your former colleagues will have trouble accepting your promotion, and you will need to respond appropriately to their negative reactions. more...
Managing High Performers Talent Retention Strategy Managing High Performers: Creating a Retention Strategy asks what a company needs to do to attract and then retain high performers. It assists learners in developing an effective retention strategy by creating an awareness of the importance of managing organizational talent and by teaching strategies for retaining this talent. The audience for this curriculum is anyone in middle/ senior more...
Energizing and Empowering Employees Energy. Without it, the wheels and gigabytes of industry come to a screeching halt. And without energized, empowered employees, your part of global industry will make far less progress. This course introduces you to the importance of energizing and empowering employees. By doing so, you multiply the benefits to your department, team, and organization. The course begins by showing you ways to more...
Leading Generations X and Next This course deals with the characteristics and needs of the two youngest generations in the work force--Generations X and Next. These two generations have quite different attitudes toward work and career development. The first lesson identifies the needs of younger people with regard to their unique position in modern markets, desire for flexibility, desired work rewards, and career development more...
Making Cross-generational Teams Work Teams in the modern workplace may include members from as many as four different generations. For a team to work effectively, its manager must understand generational distinctions. Individual team members may subscribe to different values, practice different work habits, or seek different goals. Lessons in this course cover the benefits and challenges of teaming silent generation, baby boom more...
Managing For High Performance ...s. This requires managers to learn how to develop, coach, motivate, and inspire their high performers. The target for this path is senior level directors, senior managers of strategic business units, and advanced level managers. It would also be of interest to managers working in a governmental agency or nonprofit organization where increasing business complexity places a premium on management more...
Delegation Basics Do you feel that there are just not enough hours in the day? Are you always striving to keep ahead of the paperwork that litters your desk? Perhaps it is time to consider sharing some of those tasks with your skilled employees. As you progress through this "Delegation Basics" course in the "Effective Delegation" series, you will discover what delegating is all about, what you need to do to prepare more...
The Personal Approach in Delegation ...itment to a delegated task, how to identify confident and motivated employees, and how the knowledge of common delegating problems can help you become an effective delegator. By participating in this course, you will be prepared to overcome many obstacles in the delegation process. Individuals who have the opportunity to distribute their workload; managers and business leaders who want to more...
Managing the Delegated Environment Do you want to increase your effectiveness as a delegator? Are you unsure of how much control and feedback you need to implement when delegating tasks? Then this course will help you achieve those goals. As you proceed through this "Managing the Delegated Environment" course in the "Effective Delegation" series, you will gain valuable insight into several areas including change management, more...
Effective Delegation Simulation In this simulation, the learner will assume first-time management responsibilities, serving as the department lead of a marketing team for First Things First--a manufacturer of child safety products. Working closely with three key employees, the learner will progress through the various stages of delegation, moving from assignment of tasks to overcoming delegation resistance. The simulation is more...
Goal Setting Goal Setting Tools for Managers In ''Goal Setting: Goal Setting Tools for Managers,'' you will learn how to guide employees and mentees through the goal-setting process. You will learn how to foster an enthusiastic and supportive environment for goal setting as well as how to motivate individuals to continually set new and challenging goals. The target audience for this program is administrators, managers, more...
Introduction to Economics Basic Concepts in Microeconomics Basic Concepts in Microeconomics builds on the general principles introduced in The Principles of Economics by introducing the learner to microeconomic concepts and issues. Such things as market behavior and decision-making, consumer choice and preference and the factors that motivate firms are covered across a range of informative lessons situated in real-life scenarios. This course is aimed at more...
Project Management Fundamentals Today, the competition in the business world has grown to an extent where you need to deliver the best products and services in order to sustain your business. To meet the demands of modern businesses, you need to prioritize the projects in hand, ensure smooth project execution, and develop quality products in the stipulated time and within the allocated budget. To achieve these goals, you must more...
Excellence in Service - Building a Customer Service Team In Excellence in Service: Building a Customer Service Team you will learn techniques to successfully select train and motivate employees to form a customer service team. You will identify important aspects of employment laws that affect your search for quality service employees. You will also learn how to develop a training program that is suitable for your customer service team and that will more...
Leading the Way - Learning to Lead In "Leading the Way: Learning to Lead " you will learn what it means to be a leader how to relate to your followers and how different situations can affect leadership. You will learn the traits and abilities that make individuals effective leaders as well as leadership pitfalls to avoid. In addition you will learn interpersonal skills that can help you motivate and empower your followers. You more...
International Business Essentials: Succeeding as a Global Manager International Business Essentials: Succeeding as a Global Manager offers students an overall view of how to organize the global enterprise how to recognize global management success factors and how to manage across cultures. The program covers how to reengineer businesses to be successful in the global market how to accomplish successful internationalization and how to solve problems and motivate more...
Call Center Management: Managing and Motivating Your Staff Call Center Management: Managing and Motivating Your Staff gives the student information about turnover and training as well as processes for reducing turnover and training effectively. The program also gives the student a process for managing employee stress as well as guidelines for motivating and communicating with employees. Additionally the program provides students with processes and more...
Sales Management: Motivating Sales Teams to Win In Sales Management: Motivating Sales Teams to Win you will learn what you can do to motivate members of your sales team and factors to consider when evaluating motivation levels. You will also learn about various compensation practices to help you keep top performers as well as how to identify opportunities to improve and how to address substandard performance. more...
Business Problem Solving: Problem Solving Teams In ''Business Problem Solving: Problem Solving Teams '' you will learn about the responsibilities of a problem-solving team leader and how to manage a problem-solving team meeting. Additionally the program provides you with processes and guidelines for motivating and communicating with team members. By learning the material in this unit you will know your responsibilities as a more...
Motivation: Fostering Employee Motivation In Motivation: Fostering Employee Motivation you will learn how managers can successfully motivate employees by measuring and building the motivation levels of their employees how to determine motivational responsibility and how to recognize motivators and de-motivators. You will also learn how to motivate employees with specific needs how to build relationships that increase motivation and how more...
Motivation: Motivating Through Rewards and Recognition In Motivation: Motivating Through Rewards and Recognition you will learn how to use different types of reward and recognition to motivate employees. You will also learn what types of reward and recognition are de-motivating to employees. In addition you will learn how using rewards and recognition can be beneficial for managers and how to develop a reward and recognition program. more...
Sales Management Motivating Sales Teams to Win ...ing Sales Teams to Win, you will learn what you can do to motivate members of your sales team and factors to consider when evaluating motivation levels. You will also learn about various compensation practices to help you keep top performers, as well as how to identify opportunities to improve and how to address substandard performance. Learn To Identify the more...
International Business Essentials Succeeding as a Global Manager ...ssful internationalization, and how to solve problems and motivate across cultures. Additionally, students learn how managers can successfully conduct business in other cultures and businesses can be successful in the global marketplace. Learn To: Follow steps businesses can take to ensure effective reengineering. Identify ways a Human Resources department can facilitate competitive more...
Economics Basic Concepts in Microeconomics ...king, consumer choice and preference and the factors that motivate firms are covered across a range of informative lessons situated in real-life scenarios. Learn To Plot the effects of changes in price on a demand curve. Plot the effects of a change in price on a supply curve. Outline the main forms of more...
Excellence in Service Building a Customer Service Team ... will learn techniques to successfully select, train, and motivate employees to form a customer service team. You will identify important aspects of employment laws that affect your search for quality service employees. You will also learn how to develop a training program that is suitable for your customer service team and that will meet your organization a a s needs. Learn To: more...
Call Center Mgt Managing Motivating Your Staff ...his program, the student will be able to reduce turnover, motivate employees, and establish a fair and accurate monitoring system. Learn To Identify the universal reasons for turnover. Establish a plan to reduce turnover. Plan a training program for a call center. Select methods more...
Leadership Development Delegation ...best suited to be a delegate. Motivate a discouraged delegate. Understand communication barriers. Avoid common delegation obstacles. Audience This course is for managers who delegate tasks to employees. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: more...
Leadership Development Goal Setting ... strategic goals. Effectively motivate and empower your employees. Use goal setting as a management technique. Audience This course is for managers and supervisors who are responsible for setting and achieving goals. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs more...
Leading the Way Learning to Lead ...on, you will learn interpersonal skills that can help you motivate and empower your followers. You will also learn different types of power strategies, how to set attainable goals, and strategies for resolving conflict. Learn To Identify the three components of leadership. Identify the common leadership pitfalls. more...
Business Problem Solving Problem Solving Teams ...eam leader, be able to conduct an effective team meeting, motivate team members, and communicate effectively. Learn To Match problem-solving barriers to their solutions. Overcome barriers of problem-solving teams. Conduct a meeting. Motivate a team member. more...
Goal Setting Goal Setting Tools for Managers ...supportive environment for goal setting as well as how to motivate individuals to continually set new and challenging goals. Learn To Identify the criteria for meaningful incentives. Follow the guidelines for establishing commitment to goal achievement. Set effective goals. more...
Essentials of Management Creating a Positive Workplace ... Meet the needs of employees in order to motivate them to behave positively. Effectively address specific negative attitude types. Use the ADDRESS acronym for dealing with any negative attitude type. Incorporate fun tactics into a workplace. Audience Managers who want to learn how to more...
Value Chain Management Managing the Transition to a Value Chain ...ng and skills. Learn To Motivate employees. Recognize challenges presented when evaluating business relationships in value chain management. Recognize challenges involved in gaining cost leadership. Recognize functions of training during transition to value chain management. more...
Coaching Building Relationships ...ate expectations and feedback to them, and determine what motivates them in order to build their morale. Unit 2: Coaching Diverse Employees (0.5 - 1.5 hours) Correlate the correct characteristics with the four main personality styles. Evaluate an employee's personality type by following proper guidelines. Select the more...
Coaching Applying the Coaching Process In Coaching: Applying the Coaching Process, you will learn how to establish coaching objectives, identify the best opportunities to coach, and communicate your goals and expectations to your employees in a clear and effective manner. You will also learn how to differentiate between performance goals and long-term goals, implement an appropriate reward system, and monitor your employees' more...
Managing Generations in the Workplace Generations Working Together ...nal teams so as to maximize their performance, and how to motivate employees and promote winning behaviors. Learn To Sequence the steps in the coaching process. Identify guidelines for managing differences between the generations. Identify behaviors to achieve a win-win solution in the workplace. more...
Managing Change Implementing the Change Process In a Managing Change: The Change Process a you will learn why change is important and what benefits it offers. You will learn why developing a change vision is important, as well as the steps you can take to develop one. In addition, you will learn what guidelines you can follow to communicate a change vision to your employees. By learning the four steps of the change process, you will more...
Project Leadership Leading the Project Team ..., skills, and styles, as well as how project managers can motivate project teams. In addition, the program covers how to manage project risk, guarantee on-time project completion, and prioritize projects. Learn To Identify the characteristics of successful project managers. Identify ways to prioritize activities within a project. more...
Team Management High Performance Teams ...t enhance and hinder goal setting. Motivate team members to reach goals. Simulation Overview: In this simulation, you will be leading four team members thorough a project to coordinate the development and release of a new product before one of your competitors unveils a similar model. You will need to help your team define and more...
Project Teams Building a Project Team ...er your team. Follow guidelines to motivate your team. Identify the levels of need being met according to Maslow's Hierarchy of Needs. Provide a supportive climate for your team. Identify ways to create a positive emotional culture. Simulation Overview: In more...
Managerial Leadership Leading Through Change ...phases of the change process. Motivate employees through a change by applying appropriate guidelines. Identify common responses to conflict. Help an employee through stages of workplace grief. Identify guidelines for leading employees when mistakes occur. Audience Managers, more...
Motivation Fostering Employee Motivation ... Motivation, you will learn how managers can successfully motivate employees by measuring and building the motivation levels of their employees, how to determine motivational responsibility, and how to recognize motivators and de-motivators. You will also learn how to motivate employees with specific needs, how to build relationships that increase motivation, and how to help employees increase more...
Motivation Motivating Through Rewards Recognition ...n how to use different types of reward and recognition to motivate employees. You will also learn what types of reward and recognition are de-motivating to employees. In addition, you will learn how using rewards and recognition can be beneficial for managers and how to develop a reward and recognition program. Learn To Identify how to make rewards more...
Executive Level Leadership Change The Executive Leader Executive Level Leadership: Change and the Executive Leader addresses the change process, ways to identify resistance to change, and how to overcome that resistance. In addition, this program covers trust-building methods, power-sharing techniques, and how to keep employees informed during the change process. This program also covers pitfalls to avoid during the change process. Learn To more...
Communicating Effectively: Mr. Speaker Striving to improve your communication abilities? Acquire essential knowledge about the communication process and factors comprising clear communication. Implement the tips and hints offered here on what you can do to ensure effective oral communication. more...
Eliminating Feedback Filters Communication filters serve to protect our self-image, reinforce the perceptions we hold, and shield us from negative or threatening feedback. Gain greater perspective on interpersonal work dynamics by successfully identifying and overcoming the most common information feedback filters. more...
EnterTrain Explore a selection of entertainment tools and strategies to captivate an audience, invite their continued interest and inspire group participation. These winning strategies, tactics and techniques will quickly illustrate why some trainers are called on for encore performances. more...
Exploring Recruitment Options Find out about the principal recruitment options and innovations available to you. Perhaps you have never recruited before, or feel that your techniques need updating? Do you wonder where other companies look? This JEDlet provides you an abundance of recruiting ideas and tips for finding the right person for your job opening. more...
Setting Goals that Stretch In this JEDlet, learn how stretch goal setting can be used to enhance employee performance and accelerate employee growth and development on the job. Applied properly, stretch goal setting can ultimately boost the bottom line of an organization by creating high performance teams. more...
Success Through Storytelling Rediscover the tradition of storytelling. See how leveraging this ancient craft can benefit your business in the contemporary workplace. Techniques and tips used for centuries by master story builders are still relevant in our time. Find out how you can implement these fundamental elements as successful business tools. more...
Warm Up with Icebreakers Start your training session with an icebreaker that sets a positive tone. Consider the factors affecting your choice of icebreaker and explore tips on where to find great ideas. Outlined here are six examples of proven icebreakers that work in a variety of training environments. more...
Welcoming and Integrating a New Employee Discover how a well-planned welcoming and integration package for new employees can be valuable for your organization. Learn of various elements that make up an integration plan, and how to organize them. Review tips on how to empower a new employee to actively integrate into your workplace. more...
Framework for Excellence Certificate Motivate staff, schieve greater efficiency and promote your company's goals with a proven criteria focusing on excellence. Explore the seven drivers of excellence to move your company forward and realize its full potential. more...
Motivating Adult Learners Explore tips, tricks and techniques available to inspire and motivate adult learners. By incorporating these helpful methods and insights into your training sessions, you can effectively address the unique needs of adult learners, deal with obstacles to motivation, and improve your effectiveness as a trainer. more...
Advanced Graphic Design Course ...create balanced layouts, distill complex information, and motivate your audience.
In this advanced, hands-on course, you'll build skills for the toughest graphic design projects. The focus of this class will be on creating 2D digital design projects. Class assignments include postage design, annual report layout, poster and book design, an art poster, and a direct mail piece.
Outline:
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