customer services ... base.
Focus on the customer so that the individual is motivated to return.
Handle complaints so that customers are satisfied.
Deliver excellent customer service on the telephone so that customers have a positive perception about your organization.
Cope with stress so that you maintain a healthy level of work-related stress.
Course Content
Lesson 1: Understanding Customer Servicemore...
Hypnotherapy Certification ...althcare professional looking to advance your career or a motivated individual looking to make a smart career move, there's never been a better time to enroll in this program. Our students learn hypnosis as an art form rather than as a series of techniques or scripts. If you're ready to leave your limitations behind and help others to do the same, this is the course for you
The new generation more...
Managing your Manager ...day... I have come away feeling so much more positive and motivated to make things better between me and my manager "
"I have always deferred to my manager for making the relationship work. I know now that it's also my responsibility to negotiate for what I need to help me to do my job better."
"I am looking forward to having a useful conversation with my manager to discuss how we can do more...
Managing Under Pressure ...p to ensure that individuals and teams remain healthy and motivated.
This course provides delegates with the practical support to maximise efficiency and productivity. It also shows delegates how to minimise stress for themselves and others, by managing their own and/or their team's time effectively by introducing powerful and flexible tools for use by both individuals and teams.
It is more...
Build your life muscle - hypnosis meditation classes ...to assist you to change the unwanted habits to being more motivated and noticing changes happening in your life.
back to top
OUTLINE OF THE 6 WEEK PROGRAM
Each session is 45 minutes
30 minutes of Hypnosis & Meditation (now to be called HM)
15 minutes of discussion and information
You can do the sessions in any order, do them all to build the life muscle or choose any of them: more...
Manager coaching skills ...oor people developers. The long term effect of this is de-motivated employees, vacuum in the leadership succession and poorly skilled staff with silo mentality lacking personal accountability.
Coaching is not about directing, telling or advising. It is a specialized dialoguing technique designed to bring out the best in a person through enquiry and appreciation. It is a skill and like all more...
Motivating and Retaining Employees This program is designed for All managers and staff who have people management responsibilities at all levels in the organization. The program is also beneficial for those who have been promoted to management position recently or have challenging targets and require the motivation of their team members to achieve these targets. This program is worth 15 NASBA CPE s.Define employee turnover and the more...
Motivating & Retaining Employees Objectives:
By the end of the program, participants will be able to:
Clear the main myths surrounding motivation and define the main theories for motivating individuals and teams.
Define the relationship between attitude and behavior and use this information to motivate self and others.
Define the main reasons behind de-motivated individuals and learn the main methods used in cutting down on more...
Soft Skills Training ...olve conflicts, understand roles and are transformed into motivated achievers and performers.
After attending the workshop, the participants will be able to develop soft skills for better performance at their work place,differentiate between formal and informal communication, understand the structure and processes of effective communication, list the barriers to communication, improve their more...
Developing Soft skills through Activities ...olve conflicts, understand roles and are transformed into motivated achievers and performers.
After attending the workshop, the participants will be able to differentiate between formal and informal communication, understand the structure and processes of effective communication, list the barriers to communication, improve their listening skills, develop probing skills, explain the more...
Team Building Asktenali.com - HRD Trainers and Consultants offers full-day and multi-day team building workshops. All of our corporate team building activities are interactive, full of adventure and emphasize business applications. We make your event fun, memorable and - most importantly - results oriented.
Workshop Content
This highly interactive workshop explores Leadership attributes and behaviors as more...
Developing effective people skills ...olve conflicts, understand roles and are transformed into motivated achievers and performers.
After attending the workshop, the participants will be able to develop effective people skills for better performance at their work place,differentiate between formal and informal communication, understand the structure and processes of effective communication, list the barriers to communication, more...
Team Building through Cooking ...ery to show how co-operation and teamwork make for a more motivated, more efficient and high-performing team. Since 2002, our facilitation team of chefs, learning experts and event hosts have delivered over 300 experiential team building events combining cooking with best practice learning and development approaches.
Suitable for all team sizes and levels (4 to 200), from graduate to the more...
How great leaders get great results? ...ices. They will also identify the advantages of having a motivated staff and learn to develop motivation in others.
This seminar looks at the breakthrough performance with Great Leadership and Great Innovative Marketing practices that work.
Seminar Outline
1. Entrepreneurial behaviour and mindsets. Are you the boss or the leader?
2. Crafting entrepreneurial strategies. What makes an more...
How to bridge the gap between corporate leadership and entrepreneurial leadership ... tact and kindness, and you will product a team of highly motivated and effective followers. But wield undiscerning force and what you will get is a group of unwilling and resentful followers.
The first part delegation of work is easy. But the second part galvanizing people is difficult. The first part is management. The second part is leadership.
How do some companies repeatedly more...
Wealth Workout Malaysia and Singapore 2007 ...uch a shot period of time). You'll be informed. Inspired. Motivated. And ... be amongst like-minded people like yourself that want more from life.
The evening will introduce the Wealth Workout itself, which has the following curriculum
Discover how simple it is to create wealth and how much faster you can achieve it
Understand what has held you back in the past so you can move forward faster more...
Advanced Selling Skills ...tegories of Customers
13- Sell More: How to be First with Motivated Buyers?
14- Buying Modes
15- Buying Modes and Prices
16- The real value of timing
17- How to become first with motivated buyers?
18- Becoming the buyer s favorite
19- Getting more referrals
20- Creating a window of dissatisfaction
21- Timing
22- Buyers personality traits
23- Categories of Salespeople
24- What makes our more...
Improving Individual & Team Motivation ...motivated. They re just motivated by different things and, sometimes, toward different things. The team can be more effective and engaged when each member knows how to get what he or she needs out of the process. This workshop helps participants pinpoint the things that drive their success on a team.
Through the DiSC model, participants learn to appreciate the role that their environment has more...
Stand and Command Presentation and Public Speaking Training Do you suffer from fear of public speaking? If so, it could be a career limiting step.
Stand and Command provides a complete presentations and public speaking training program. We begin by assessing your presentation skills, followed by a comprehensive, customized training experience.
Particpants leave the program motivated and ready to take action!!! more...
Successful Change Management Program Organizational change has become a way of life. Mergers, takeovers, layoffs, deregulation, downsizing, new technology and increased competition are daily occurrences. As a manager and leader, you are responsible to maintain performance under chaotic conditions. Your workforce can be confused, resistant and disheartened. Job security, company loyalty and career development are no longer rewards more...
Brain Training Roadshows ...g. Benefits include promoting confidence and independent motivated learning to achieve maximum potential and to aid making informed choices.
Advanced Roadshow with Revision Skills for Years 10 to 13 - Focuses on the pressure of revising and taking exams and ensures that learners are maximising their revision opportunities and utilising their time effectively to achieve exam success. Benefits more...
Gateway Leadership Certificate Program ...rs contributing to their success. Focused, inspired, and motivated teams of people do not get that way without a skillful team leader.
This module is a blend of current leadership theory, team development concepts and psychological styles of leadership. The focus is on developing each participant's ability to understand the changing and different needs of a team and its members, while more...
Leading From Within Leading From Within
Leading Self To Lead Others
As society changes, so do people. Our concept of good leadership has evolved over time. Very noticeable changes have occurred within the last few decades.
There is a growing realization in progressive organizations that effective and ethical leadership involves creating wins with respect to the four basic dimensions of leadership. The model used here more...
Reinforcement ...formance is one of the keys to creating and maintaining a motivated work environment. When managers create a positive atmosphere where employees feel recognized and rewarded for their good performance, the results are phenomenal. Employees take responsibility for their tasks, show more initiative and the results can be seen in improved service, productivity, quality and teamwork.
Reinforcement more...
Think Without Boundaries This highly motivational and inspiration workshop can be delivered in two ways.
As an interactive workshop this begins with identifying the direction a group (or each individual within the group) wishes to go, then developing the action steps to be taken and creating a plan to achieve the goals that have been set. (can be customized for your group - business, women, teens, church, non-profit more...