From Serebra Learning Corporation
Launching Successful On-site and Virtual Teams 
...m success is the way in which a team is launched. Quickly moving an on-site or a virtual team into high-performance mode takes planning, strategizing, and a seamless launch. In this course, you'll learn techniques for setting up a successful team that can be applied to an on-site or a virtual environment. First, you'll learn strategies for selecting high-performing team members. Next, you will
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Closing Executive-level Sales Simulation 
You are a regional account executive with
DME Corporation, a national direct mail service provider. Your company recently made a large investment toward the goal of becoming a "one-stop" shop and now offers fulfillment services. You are responsible for selling these new services to your existing client base, as well as prospecting for new accounts. You have previously identified, researched, and
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The Client-Consultant Relationship 
Getting to know your clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization,
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Essentials of External Consulting 
You may already have a reputation as something of an area specialist or problem solver. You may have a number of years of general management experience, or you may have recently acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role. What do external consultants really do? Although they may work in a variety of disciplines,
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Evaluating Internal Assignments 
So, is it success or failure? It's crucial that you take time to review your project and confirm outcomes on completion. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an internal consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This
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Essentials of Internal Consulting 
You may already have a reputation as something of an area specialist. Perhaps you've now been asked to deploy your knowledge in an internal consulting role. Or maybe you've always been attracted to this role and you would now like to find out more? What will it mean for you? What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you? This
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Evaluation and Review 
So, is it success or failure? It's crucial that you take time to review your completed project and confirm the outcomes. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This
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Managing Delivery 
Delivering to clients is the most important thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what
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Diagnosing and Planning 
Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the
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A Workable Solution for Internal Clients 
One of the many challenges of working as an internal consultant is that of "making things happen."
But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You
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Establishing a Relationship with Internal Clients 
Even if your clients are internal to your organization, you still need to spend time getting to know them, and understanding what it is they require from you. When you are dealing with internal clients, there may be a temptation to think you know everything about them, and about the project. This course will stop you from making that mistake. It will enable you to understand your clients' needs
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Internal Consulting Skills 
What skills do you need to be a successful internal consultant? What skills do you have already, and which should you develop further? This course gives you the opportunity to review your existing abilities and ways of improving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your
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Project Lifecycles and Stakeholders 
...iteria to be met and deliverables to be handed off before moving forward. The choice of how to handle the project life cycle will depend on the type of project, particular industry, and specific deliverables. To make these project management choices, individuals must understand what a project life cycle is and what factors can influence it. In this course, learners will be introduced to
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Preparing to Negotiate Size Up the Playing Field 
Preparing to
Negotiate:
Size Up the
Playing Field, is the fifth of eleven courses in this curriculum. After the completion of this course you will be able to list situational power factors that can be used to influence a negotiation, identify tactics to control situational power factors, recognize that location and agenda are strong situational power factors and identify relationship factors that
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Selecting Your Strategy Choose Your Game Plan 
Selecting
Your Strategy:
Choose Your Game Plan, is the sixth of eleven courses in this curriculum. After the completion of this course you will be able to determine if you are ready to choose a negotiation game, choose a game by comparing the importance of the desired outcome with the importance of the relationship and assess advanced selection criteria to select a negotiation game. The
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Selecting Your Strategy Compete to Win 
Selecting
Your Strategy:
Compete to
Win, is the seventh of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of the competitive game, identify your preparatory steps for a competitive negotiation, identify the guidelines for controlling concessions and commitments and select competitive tactics to improve the
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Selecting Your Strategy Collaborate for Solutions 
Selecting
Your Strategy:
Collaborate for
Solutions, is the eighth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages of the collaborative game, identify the keys and obstacles to a good collaborative negotiation, identify the four major steps in carrying out a collaborative negotiation and identify tactics to help a collaborative
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Ratios Averages and Graphs 
Whether tracking profitability or portraying the rate of inventory consumption, knowledge of ratios and averages is indispensable in the business world. Using real-world scenarios, this course explains the concepts of ratio, proportion, and how to compare different kinds of numbers; and discusses simple, weighted, and moving averages. Anyone who needs to apply basic math skills to business
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Management Development for Technical Professionals 
...moving up to a managerial position, certain personal and professional traits will be necessary when you make that move. In addition to the skills you have as a technical professional, you need to develop the skills of effective managers. This course will assist you in a self-assessment process that is essential to your efforts to become an effective manager. You will analyze the traits and
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Communication Skills for Successful Management 
Effective communication is a crucial component of your success as a manager. As a technical professional, you developed various communication skills that helped you to succeed. But, as a manager, you will need additional communication skills to be effective. This course will examine various aspects of successful communication strategies and skills. You will analyze the strategies of nonverbal
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Process Management Skills 
Efficiency, in software terms, can be the difference between ineffective, poorly designed software, and elegant, intuitive software. Efficiency in manufacturing is the difference between processes that yield top quality products at a reasonable price, and processes that spit out shoddy products regardless of price. Likewise, efficiency is critical to the effectiveness of a manager and to the
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Leadership Development for Technical Professionals 
Managers must direct the activities of workers to address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex. For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as
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Strategies for Transitioning into Management 
Making a smooth transition from technical professional to management is critical to your success as a manager. You've already demonstrated your technical expertise; now you're ready to take that next step. In your new role as a manager, you'll use technology in different ways -- focusing on managing production, not production itself. This course outlines management tactics for becoming an
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Becoming a Manager 
...t to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player to manager is an exciting, but challenging, one. It takes most people out of an area in which they have been comfortable and successful for some time into more unfamiliar territory. Moving from being one of
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A New Manager s Responsibilities and Fears 
Promotion to management is obviously welcome and something to celebrate, but when the initial excitement is over, you may begin to wonder about your new responsibilities. Your main focus is now on managing the activities of others and ensuring that the company's resources are used effectively. Apprehensions about whether you are able to do the job are natural--it merely indicates a healthy respect
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Lead and Communicate Effectively as a New Manager 
Employees want decisive leadership from their managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very
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A New Manager s Role in the Company s Future 
...the most exciting and challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the output of your
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Initiating a Succession Plan Simulation 
...a,
Inc., produces single and multi-client studies on fast-moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order remain profitable, the company relies on a highly skilled research and production staff to collate data, analyze markets and write reports with extremely short turnaround times. More often than
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Implementing a Succession Plan Simulation 
...ma
Inc., produces single and multi-client studies on fast moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order remain profitable, the company relies on a highly skilled research and production staff to collate data, analyze markets, and write reports with extremely short turn-around times. More often than
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Coaching Skills 
At its simplest, a coaching session is a conversation, a dialog between coach and coachee, and so all coaching interventions depend totally on communication. Within that simplicity however, are layers of subtle interaction, which a coachee needs to be aware of, alert to what both "sides" of the conversation are actually communicating--verbally, visually, and vocally. The first requirement for a
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Coaching Personalities and Teams Simulation 
You are a marketing manager for
Dulce Confections, a leading maker of chocolates and other fine candies. Due to changing consumer tastes and an increase in the average age of
Dulce's core customer, the company is anxious to change the dated packaging on its flagship candy bar, the Dulce bar. The challenge of the repackaging initiative is to appeal to a younger demographic while not alienating the
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Effective Delegation Simulation 
...r will progress through the various stages of delegation, moving from assignment of tasks to overcoming delegation resistance. The simulation is comprised of four scenarios; each will cover a facet of the delegation process. Based on the
Effective Delegation series, this simulation has links to the following courses:
MGMT0261,
MGMT0262 and
MGMT0263. This simulation is for managers and business
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Sustaining Competitive Advantage 
In today's competitive business environment, being as good as the competition is not enough. An organization must devise strategies and develop the skills, knowledge, and competencies to set it apart from the competition. In this course business strategies are examined that can help a company gain and sustain competitive advantage. Companies build their strength around three key strategic areas:
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Thinking Strategically 
As business success becomes more difficult to achieve, companies are discovering the importance of strategic thinking. Being lean and mean and process efficient is no good if you don't have the correct business strategy. But what is strategic thinking and what does it look like in the context of your business? This course is focused on discovering and using the key elements of successful strategic
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The Imperatives of Innovation and Leadership in Strategy 
This course is designed for individuals aspiring to become strategically focused in their business operations and to innovate and lead change in their organizations. As organizations strive to keep abreast of a fast-changing business environment, the need for innovation increases. While some companies focus on incremental and continuous innovations, other companies have managed to create
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UNIX Editing Printing and Text Formatting 
...llowing tasks; opening a file, navigating through a file, moving the cursor, deleting text, adding text and moving text. The course shows the student how to launch and quit the vi editor and explains how to work on multiple file and recover from a system crash. It introduces the student to command affect the entire file and describes hoe to use perviously specified patterns for improving
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Win2000 Netwk Infra Design Designing a Network Strategy 
This course discusses the factors to be considered while designing a
TCP/IP network and explores strategies for managing a TCP/IP network, such as generating event notification and anticipating design changes. Further, the course explains the role of
DHCP on a network and describes an effective DHCP infrastructure design. The course also discusses the benefits of integrating DHCP with other
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UNIX Files and Directories 
...d directories. It also presents the commands for copying, moving, removing, renaming, and backing up files in the directories, as well as the process for renaming, removing and backing up directories. Permission rights which are required for accessing files and directories, are defined together with the method for changing permission rights. This course will explain the purpose of the .profile
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OS 390 Assembler Language Programming Intermediate 
This course provides instruction and practice in the use of the standard assembler language instructions. The course covers executable instruction and practice in the use of the standard assembler language instructions. In addition, the course covers executable instructions for data manipulation including loading and storing data, moving data in main storage, bit manipulation, binary and decimal
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The 802 11 Network Architecture 
This module covers some of the key concepts found in the 802.11 network architecture. You will read about the process by which clients connect to an access point, the terms used for organizing wireless
LANs, and how power management is accomplished in wireless
LAN client devices. Without a solid understanding of the principals covered in this module, it would be quite difficult to design,
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Designing a Small Network 
The lessons in this module apply the network design process as we gather requirements, analyze, and design a small network for an imaginary company. The company in this example provides training for software, hardware, and
World Wide Web (
Web) development.
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IP Mobility 
To differentiate between macromobility and micromobility protocols and between various micromobility protocols such as
HAWAII and cellular IP Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students investigating or researching wireless communications and related technologies
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Indoor Hoisting and Rigging 
...r on the significant safety issues to be considered while moving large, heavy loads associated with today's manufacturing and construction industries. The content in this course is designed to comply with the intent of the applicable regulatory requirements. specify general safety issues of cranes, hoisting, and rigging define the purpose of the crane safety program describe general
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Material Handling and Storage 
This course covers information about drum handling, compressed gas cylinders, flammable materials, slings, safe lifting techniques, and safe handling procedures. The intent of the information is to familiarize the learner with safe work practices necessary to prevent injury while handling materials and equipment in the workplace. The content in this course is designed to comply with the intent
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Getting Started with Word 2002 
The
Getting Started with
Word 2002 WBT is the first course in the
Office XP:
Word 2002 curriculum. This course introduces the basic features and functionality of Word 2002 in the Office XP suite of products. It acquaints users with the interface of Word 2002 and introduces simple concepts, such as opening, creating, editing, and saving a file. It also teaches users to navigate
Word documents and
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Macromedia FreeHand MX Part 2 
This course build on the knowledge acquired in the previous
Macromedia FreeHand MX course. The learner is taught how to work with objects. Skills such as selecting, moving, copying, grouping, and arranging are covered. Participants also learn about the different pallets and how to work with color. Home-users, end-users. Participants should complete
Macromedia Freehand MX Part 1 or have equivalent
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Lotus Notes 6 - Moving to IBM Lotus Notes 6 
The first course introduces the
Lotus Notes 6 environment and capabilities and the basics of
Notes navigation using bookmarks and other navigation tools. The learner is given instruction in the establishment of their mail environment including such procedures as setting up a filing system for incoming messages customizing outgoing messages and managing the
Address book. They are also given
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Moving from Technical Professional to Manager: Getting Started 
This course introduces the learner to some management fundamentals. Beginning with the requirements for IT success the course outlines the roles of the IT manager as well as the skills required for effective management. It then teaches the principles of three types of management planning as well as the fundamentals of recruiting for new managers.
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Moving from Technical Professional to Manager: Managing Personnel 
This course teaches key skills for team building team leadership and team management. It begins with some guidelines and tactics for effective leadership before teaching how to get the best results from your team through development training and conflict management. Finally it looks at how to improve communication skills as well as how to avoid stress and job burnout.
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Moving from Technical Professional to Manager: Managing the IT Department 
With management and team fundamentals in place this course gives an overview of some typical areas of IT management and some of their related issues. Beginning with networks and network issues the course then goes on to look at strategies for purchasing and rolling out new hardware and software across the IT department. It then teaches the value of E-
Commerce in general as well as how to
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Value Chain Management: Managing the Transition to a Value Chain 
...ses on the challenges involved in value chain management. Moving from and old supply chain model to a new value chain model involves greater collaboration between business units and partners. The course also focuses on some challenges in the execution of your business design and strategy. The course also covers managing the transition to the optimal value chain. It looks at various models for
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IBM DB2 UDB Essentials Part 3 - SQL Fundamentals 
... the
SQL language. Simple query running is covered before moving on to more complex procedures such as retrieving data from multiple tables and creating single reports from multiple queries. Scalar and column functions are covered. Coverage is also given to running subqueries and maintaining data. On completion of the course the learner should be able to write basic
Data Manipulation Language more...
Building XML-Based Web Applications Part 1: XML Introduction and Technologies 
... presents the learner with a broad overview of
XML before moving onto a detailed treatment of each aspect of XML in the subsequent courses within the curriculum. It aims to present XML within the context of its use as a solution to information processing challenges and its uses within commercial and business environments. This course introduces the learner to a history of XML and its response
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From 123-CBT Computer Based Training
CIW Security Professional Operating System Security 

...iles and folders.
Identify the effect on permissions on moving and copying files and folders on the same partition or across partitions.
Identify functions of the permissions associated with share points.
Set
NTFS permissions.
Identify options for viewing file permissions using the ls command.
Identify options for changing file permissions using the umask and chmod commands.
Unit
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Windows 2000 Administration--Part 3 Computer Mgmt 

...ss files and folders. Identify the rules for copying and moving compressed files and folders. Identify the characteristics of disk quotas. Set disk quotas for all users and for individual users. Identify the results of monitoring disk quotas. Identify the features and functions of the
Encrypting File system. Encrypt files and folders. Encrypting a folder or a file. Identify the
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Windows 2000 Administration--Part 3 Computer Mgmt 

...ss files and folders. Identify the rules for copying and moving compressed files and folders. Identify the characteristics of disk quotas. Set disk quotas for all users and for individual users. Identify the results of monitoring disk quotas. Identify the features and functions of the
Encrypting File system. Encrypt files and folders. Encrypting a folder or a file. Identify the
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Windows 2000 Upgrading from Windows NT 4 0--Part 1 

...m
Administrator and other IT decision makers undergo when moving from an NT 4.0 environment to
Windows 2000. As the title suggests, the emphasis in this course is on the planning activities necessary to ensure a successful migration. In addition, this course also details the assessment and possible upgrade of components in the IT environment which should be performed prior to upgrade. Learn
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Windows 2000 Upgrading from Windows NT 4 0--Part 1 

...m
Administrator and other IT decision makers undergo when moving from an NT 4.0 environment to
Windows 2000. As the title suggests, the emphasis in this course is on the planning activities necessary to ensure a successful migration. In addition, this course also details the assessment and possible upgrade of components in the IT environment which should be performed prior to upgrade. Learn
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Access 2000 Fundamentals 

...he data type of a field. Modify the layout of a field by moving the field in the
Design view. Modify the properties of a field. Create an input mask for a field in a table. Delete a field from a table. Enter data in a table. Customize the
Datasheet view of a table. Navigate between the records in a database object. Modify the data in a table. Delete a record from a table. Copy items
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Outlook 2000 Proficient User 

Course Overview
This course prepares IT Professionals to send messages to people inside and outside their organization, schedule appointments and meetings, maintain a contact list, and organize their activities with tasks, notes, and journal entries.
L earn To:
Arrange meetings and contacts.
Record tasks, journal and notes entries.
Integrate and customize
Outlook 2000.
C
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Data Modeling - Develop Depth to Your Models 

...entify the rules of normalization.
Identify the rule for moving creating unnormalized data.
Create a
UNF data group.
Identify the rule for moving data from unnormalized into first normal form (
FNF).
Identify the additional steps necessary to place all the data groups in first normal form.
Create a
FNFdata group.
Identify the rule for moving data from first into second normal form (
SNF).
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Microsoft Works Suite 2005 Creating Documents 

...ing and saving a document as well as editing, formatting, moving, and aligning text in a document. This course will also cover various options to enhance a document.
Learn To:
Start
Microsoft Word from
Works Task Launcher.
Save a document.
Identify options for printing documents.
Audience:
A home computer user with basic to intermediate skills who wants to use a personal
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Red Hat Linux Part 1 User Fundamentals 

...les in a directory. Identify the procedures for copying, moving, and deleting files. Identify procedures for viewing file contents. Identify the procedures for creating and deleting users and groups. Identify procedures for controlling file access. Identify the procedure for changing a password by using the passwd command. Unit 3:
Applications,
Text Editors, and
Printing Duration: 2
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XML Building XML-Based Web Applications Part 1 

... presents the learner with a broad overview of
XML before moving onto a detailed treatment of each aspect of XML in the subsequent courses within the curriculum. It aims to present XML within the context of its use as a solution to information processing challenges and its uses within commercial and business environments. This course introduces the learner to a history of XML and its response
more...
XML Building XML-Based Web Applications Part 1 

... presents the learner with a broad overview of
XML before moving onto a detailed treatment of each aspect of XML in the subsequent courses within the curriculum. It aims to present XML within the context of its use as a solution to information processing challenges and its uses within commercial and business environments. This course introduces the learner to a history of XML and its response
more...
Moving from Technical Professional to Mgr Series Getting Started 

This course introduces the learner to some management fundamentals. Beginning with the requirements for IT success, the course outlines the roles of the IT manager as well as the skills required for effective management. It then teaches the principles of three types of management planning as well as the fundamentals of recruiting for new managers. Learn To:
Identify key functional areas
more...
Macromedia FreeHand MX Part 2 

...aught how to work with objects. Skills such as selecting, moving, copying, grouping, and arranging are covered. Participants also learn about the different pallets and how to work with color. Learn To To identify features of the
Object panel. To identify methods for selecting objects in
Macromedia FreeHand MX.
more...
Value Chain Management Managing the Transition to a Value Chain 

...ses on the challenges involved in value chain management. Moving from and old supply chain model to a new value chain model involves greater collaboration between business units and partners. The course also focuses on some challenges in the execution of your business design and strategy. The course also covers managing the transition to the optimal value chain. It looks at various models for
more...