Instructor Led Mystery Training in India
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 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
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 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
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From Riti's Murder Games
Customer Delight Workshop
Why worry about customer orientation
This module defines what customer delight is and how it is different from customer satisfaction
a What is customer satisfaction
a What is delight
a How does delight differ from satisfied customers
a Examples of customer delight a Group task/ case study
a Impact on revenue
Identifying opportunities (1. 30 hours a 4. 15 hours) 165 min
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