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How to find training progams or providers What is training-classes. com? training-classes. com is a free directory of training and learning resources. We are dedicated to helping you find the training program that's right for you. BTW: There's no need for you to login or register, that's just for the training providers! How to Find Training You can find your training on this site in several ways: By training category  more...

Statistical Process Control and Control Plans in Six Sigma ...ovement opportunities are identified and implemented, you need to make sure that the improved processes are controlled to sustain the process improvement gains. Statistical process control (SPC) provides tools which can be used to ensure that the processes are continuously monitored, that results are evaluated through the use of various control charts, and that each process is prevented from  more...

Administrative Professionals Interacting with Others ...ur ability to get the feedback, information, and help you need to effectively perform in your role. This course addresses the skills administrative support professionals require to be able to interact effectively with others. Specifically, you will be introduced to the benefits of being a supportive colleague, including some best practices for doing so. You will also be introduced to techniques  more...

Screening Applicants for Interviewing ...ew. Before you can even start looking for candidates, you need to create a description of the job you want to fill. How would you interview someone if you didn't know the responsibilities required for the job? A good job description, based on a thorough job analysis, will help you evaluate applicants' resumes effectively. You'll be able to compare the resumes against the requirements in the  more...

Talent Management Planning ...rtment or division manages talent? To determine this, you need to have a clear understanding of how your organization defines its workforce requirements and what processes are in place for attracting, developing, and retaining the right people. Then you can create a plan for meeting your talent needs that align with the overall goals of the organization. This course describes some of the  more...

Talent Management Acquiring Talent ... what the 'right' talent is for your particular area, you need strategies and tactics for attracting, recruiting, and selecting talented people. Talented people are drawn to an organization for numerous reasons, including the organization's image or brand, effective recruitment and selection strategies, and career advancement opportunities. This course describes two approaches to talent  more...

Confronting Difficult Employee Behavior ...her they are blatant or less obvious, behavioral problems need to be addressed before they affect morale and productivity. If you ignore them, they will eventually affect your team, your company, and possibly even your career. Confronting behavioral problems as they arise can quickly get things back on track and can lead to a more positive work environment for all. This course introduces best  more...

Foundations for Business Execution ...is course will provide you with the basic information you need to create an execution culture in your organization. In one lesson, you'll examine execution cultures to uncover what execution is and what it is not. You'll explore personal accountability and energy, two inherently important parts of an execution culture. Finally, you'll see how business execution equips organizations to handle  more...

Becoming a Manager Leading and Communicating ...isive leadership from their managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very good at  more...

A New Manager and the Company s Future ...nges that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the output of your department can have on other parts of  more...

Effective Budget Management ...s from developing. To effectively manage your budget, you need to understand the elements of the various budgets and understand the importance of ongoing monitoring and analysis of their individual components. In this course, you will learn how to develop a cash budget and utilize various techniques to determine a company's current or desired cash flow and liquidity levels. You will also learn  more...

Human Resources Fundamentals HRCI PHR ...u are involved in various aspects of the organization and need to have a range of core skills and knowledge. Toward that end, this course will help you prepare for the HRCI certification examination with regard to human resources fundamentals. In this course, you'll learn about such things as qualitative and quantitative abilities; budgeting and accounting skills; contract and project  more...

Programs to Benefit Employees HRCI PHR ...d retain employees. These are some of the topics you will need to understand to prepare for the Human Resource Certification Institute's Professional in Human Resources certification examination (HRCI/PHR). This course will help you prepare for the HRCI certification examinations in the areas of benefits compensation. In the area of benefit regulations, this course will help you understand the  more...

HR s Strategic Role in the Organization HRCI SPHR ...esses with an ever-changing environment. HR professionals need to be able to anticipate, plan, and carry out change, using the tools at hand. Strategic management occurs as the result of a planning process that reviews internal and external factors affecting the ability of an organization to successfully achieve its goals. This course describes how to guide and lead the change process, how HR  more...

Strategic Approaches to Total Rewards HRCI SPHR ...m is becoming more popular and assesses how organizations need to revisit their compensation and benefits program to better fit their strategic goals and objectives. All the topics in this course are based on the Total Rewards functional area of the HR Body of Knowledge recommended by the Society for Human Resource Management (SHRM). This course prepares HR professionals and managers who are  more...

Recruiting Talent ...yees, but finding the right people for the positions they need to fill. This course explores two aspects of recruitment as one component of a sustainable talent management strategy: attracting the talent needed to meet the company's needs, and using innovative recruiting techniques to find the right people. Learners will explore how to consider the needs of the organization balanced against the  more...

Hypothesis Testing Concepts and Tests for Means in Six Sigma ... Sigma teams analyze the underlying causes of issues that need to be addressed for the successful completion of their improvement projects. To that end, teams conduct a number of statistical analyses to determine the nature of variables and their interrelationships in the process under study. It is rarely possible to study and analyze the full scope of population data pertaining to all  more...

Nonstatistical Control Tools Maintaining Controls ...ement opportunities are identified and implemented, teams need to control the improved processes in order to sustain improvement gains. Process control includes applying tools to continuously monitor and maintain each improved process, and to prevent it from reverting to its previous state. This course introduces basic nonstatistical control tools as well as tools for maintaining control so  more...

Improvement Methods and Implementation Issues in Six Sigma ...een developed, the implementation of the improved process needs to be tested and verified to ensure the optimal choices were made. Finally, risks to the new process need to be examined and minimized. This course looks at improvement methods and implementation issues in Six Sigma. It examines Lean methods used to reduce waste, such as cycle-time reduction, the Japanese principles of kaizen and  more...

Forming Project Teams for Six Sigma ...tic effect on the team's overall performance. Black Belts need to proactively contribute to the effectiveness of Six Sigma teams to promote positive organizational change. This course explores the variety of team types, roles, and composition, revealing strategies for selecting strong Six Sigma teams whose members bring diverse talents, knowledge, and aptitudes to the team. The course also  more...

Motivation and Communication in Six Sigma Teams .... Besides motivating individual team members, Black Belts need to proactively promote cohesion through all the challenging stages of a Six Sigma team's tenure. As team leaders, Six Sigma Black Belts need to recognize the stages of team development and choose targeted approaches for optimizing performance at each stage. Throughout all the stages, effective communication is vital for project  more...

Probability for Six Sigma ...Sigma ASQ Six Sigma Black Belt (SSBB) Organizations need to make inferences about a population from sample data, and understanding how to calculate the probability that an event will occur is crucial to making those inferences. In a Six Sigma context, it is often important to calculate the likelihood that a combination of events or that an ordered combination of events will occur.  more...

Process Capability for Six Sigma ...n light of future goals, and ultimately, to determine the need and targets of process improvement. Process capabilities can be determined for normal and non-normal data, and for variable (continuous) and attribute (discrete) data alike. This course explores the considerations, verifications, and associated calculations used to conduct process capability studies, from choosing parameters and  more...

Processes and Customer Analysis in Six Sigma Projects ... a means of creating and delivering products and services needed by customers. According to Takashi Osada, Japanese author and quality pioneer, "if the process is right, the results will take care of themselves." By Six Sigma standards, a "right process" is one that creates and delivers precisely what the customer needs. By this logic, no Six Sigma effort can start without having a high-level  more...

Using Six Sigma Analysis Tools and Metrics for Project Decisions ...e, and accurate assessment of the existing processes, you need to have correct metrics and knowledge of where and how to use them. Later in a Six Sigma project, during the Control phase, the overall performance of business processes is recalculated to identify process improvement. This course will examine how and when to use the metrics and tools to select Six Sigma projects. The course  more...

Modeling and Analyzing Processes in Six Sigma ...uring the Measure stage of the Six Sigma methodology, you need to identify and map processes and procedures for problem areas identified during the Define stage, and present them to the Six Sigma team for a closer look. As you start uncovering and analyzing these processes, the likely causes of problems become clearer. This course will examine the tools and techniques used to model and  more...

Data Classification and Collection in Six Sigma ...ent journey. As such, sample data from existing processes needs to be identified, collected, presented, and analyzed. Collecting data that is correct and useful is one of the first steps in the measurement process. Various types of data exist, and they all need appropriate treatment during the collection, presentation, and analysis stages. You also need to be careful when applying sampling  more...

Establishing Team Goals and Responsibilities ...n. To harness individual strengths and personalities, you need solid ground rules for the team. You also need to allocate roles and responsibilities for maximum efficiency. This course outlines initial steps that should be performed when building a team, including establishing the team goal and assigning roles to individual team members in a way that ensures the team will collectively meet its  more...

Launching a Successful Team ...op the skills that would make you a strong candidate, you need to know certain things about how teams function and what it takes to develop a high-performance team. Among the most important things to know: good team development begins on day one. Forming an effective and cohesive team is fundamental to the success of the team later on, and pulling the right team together from the start has  more...

Advanced Customization with MS Project 2007 Advanced Customization with MS Project 2007 Microsoft With Microsoft Office Project 2007, project managers can define how project data is recorded, reported, and displayed, using customizable, built-in templates. They can also customize the interface by adding or removing tools from the application s default toolbars. And before project data is distributed, a project manager can format  more...

Dealing with Irrational Customers and Escalating Complaints ...e towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, positive manner, and have processes in place so that Customer Service Representatives know how and when to escalate such a call. This course describes how to properly support an irrational customer, handle emotional and rambling customers, and how and when to  more...

Using Basic Control Charts in Six Sigma ...roblems, and improved processes to the desired level, you need to monitor and control them over an extended period of time. The process may show variation, and control charts are used to determine if the variation is natural to the process or if there is another reason for the discrepancy. Control charts can also be used in other stages of Six Sigma to examine how a process is performing over  more...

Workplace Conflict Recognizing and Responding to Conflict ...ve action, or if you take an aggressive approach when you need to gain the commitment of the other person, you may make the situation worse. Unresolved conflict can intensify and hinder your productivity as you spend more time worrying about the conflict than achieving your goals. And remember, the costs of prolonged conflict can be high negative emotions, blocked communication, and stress. But  more...

Listening Essentials The Basics of Listening ...Essentials: The Basics of Listening Do you feel the need to better understand the basic meaning of a conversation, or a presentation given at the workplace? What about the need to identify what is being said to you in a more effective manner? Although relatively straightforward in theory, the process that transforms effective listening into successful communication requires great skill,  more...

Interpersonal Communication Listening Essentials ...ing and practice. To prepare for effective listening, you need to identify and overcome the barriers that stand in the way of effective listening. You also need to be an attentive, empathetic, and active listener. When you engage in the technique of active listening, you focus your attention completely on the speaker, listen carefully for meaning, then use feedback to verify that you've  more...

Communicating Across Cultures ...your audience and adjust your style to them, but you also need to adjust your style to different forms of communication. This course offers guidelines and best practices for speaking and writing across cultures. The course also highlights the importance of keeping your audience's cultural expectations in mind when creating presentations and how to make your presentations effective in a variety  more...

Working with Difficult People Identifying Difficult People Working with Difficult People: Identifying Difficult People Inevitably, we all encounter difficult people in the workplace. Dealing with difficult people can lead to feelings of frustration or even intimidation. If you know the right techniques, though, dealing with even the most difficult person is possible. In order to deal with difficult people, first you need to know what kind of  more...

Working with Difficult People How to Work with Aggressive People Working with Difficult People: How to Work with Aggressive People Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives are openly pushy and can easily intimidate people; passive-aggressives work behind the scenes with hidden agendas. No matter which type of aggressive behavior you have to deal with, aggressive co-workers can easily ruin your day  more...

Oracle Database 11g Subqueries Set Operators and Data Manipulation Oracle Database 11g: Subqueries, Set Operators, and Data Manipulation Oracle To identify the steps for manipulating queries to return the data you need, using subqueries and set operators, and also for manipulating the actual data using INSERT, UPDATE, DELETE and other data manipulation language (DML) statements.  more...

Record Retention ... and dispose of its records? Do you know what records you need to retain, how long you should retain them for, and which disposal techniques you should use? Following the Arthur Andersen case, many companies are reexamining what documents they keep and how long they must keep them. Having a carefully planned and documented record retention policy supports your company's internal documentation  more...

Workplace Ethics ...e corporate scandals in recent years have highlighted the need for the development of corporate and legal standards for ethical conduct in business. The perceived lack of integrity in the business world, and the lack of concern for the consumer at that time, heightened demands for businesses to develop a stronger focus on ethics in business. This course considers the concept of ethics and its  more...

Stakeholders and the Communications Management Plan ...unications help promote project success. Project managers need to plan out a strategy to ensure that needed information is gathered and produced efficiently. In this course learners will learn how to identify project stakeholders, perform a stakeholder analysis, and analyze communications requirements in the development of a communications management plan. This course provides foundational  more...

Processes for Managing Project Communications ...mation that has been processed and tailored to meet their needs. There are three critical processes that a project manager uses to meet stakeholders' information needs and keep the project progressing well: Distribute Information, Manage Stakeholder Expectations, and Report Performance. These processes ensure all project stakeholders have the information they need at the right time and in the  more...

Project Quality Planning ... PMBOK Guide - 4th Edition-Aligned Project managers need to build quality into their projects at the very beginning, during the planning stage. Quality managers have to ensure that quality requirements are met. The Project Quality Management knowledge area takes these facts into consideration. It not only includes processes for assuring and controlling quality, but it also includes a  more...

Core PMI Values and Ethical Standards ... business is key to success. Often, project managers will need to weigh all competing interests fairly and objectively in order to make the ethical decision that will have the most far-reaching benefits. In this course, learners will explore the values underlying ethical decisions and behaviors as outlined in the PMI Code of Ethics and Professional Conduct. For each value, learners will be  more...

Working with Difficult People Dealing with Micromanagers Working with Difficult People: Dealing with Micromanagers Every office seems to have one a person who seems to need to control every aspect and every detail of any situation or project they're involved with. Whether the motivation comes from a desire to ensure success or simply a need to be the center of attention, micromanagers generally do more harm than good. This course introduces you to  more...

Working with Difficult People How to Work with Self-serving People Working with Difficult People: How to Work with Self-serving People Have you ever worked with someone who seems to have an ego the size of a car? Do you ever find yourself having to listen to someone else gossip about other office mates? Self-serving people try to make themselves the center of attention at the expense of others and their habits can be quite destructive. If you work with  more...

Working with Difficult People How to Work with Manipulative People Working with Difficult People: How to Work with Manipulative People Have you ever dealt with someone at work who tried to get you to agree to something you really didn't want to do? Some people just seem to want things their way, even if it is not the best for the team or organization. During your career, it is likely that you'll come across coworkers who use manipulation to get what they  more...

NFPA 1600 Business Continuity Programs ...us that destroys vital electronic information, businesses need to be able to recover their services and operations as soon as possible if such a disaster does occur. A Business Continuity Program involves planning the recovery of operations when confronted with adverse events such as natural disasters, technological failures, human error, and terrorism. This course provides a basic  more...

Getting Results without Authority Building Relationships and Credibility ...ective influencing skills, you'll be able to get what you need or want from others whether it's your boss, a peer, or someone in a completely different department. Effective influencing, however, requires that you know how to build good relationships, and that you have credibility. You won't be able to ask someone for help if you have antagonized that person, or if you haven't followed through  more...

Getting Results without Direct Authority Reciprocity ...ue's project. For any trade to be successful, though, you need to know what others need and what resources you have to offer them that match those needs. Then the trade will be a valuable one. This course describes how to develop an effective give-and-take strategy so you can influence others to get the results you need. It also covers some possible objects of trades valued by others and  more...

Getting Results without Authority Persuasive Communication Getting Results without Authority: Persuasive Communication Communicating persuasively is key when you want to get results in situations where you don't have direct authority. To communicate persuasively, it's important to think from the other person's perspective. How and what you ask, and the sincerity of your concern for addressing the other person's interests, will help smooth the way to  more...

Getting Results without Direct Authority Influencing Your Boss Getting Results without Direct Authority: Influencing Your Boss The idea that you can influence your boss may seem at odds with a traditional view of the boss-employee relationship. But you know best how you want to be managed to reach your goals, and if you focus on building a partnership with your boss, you will find that you have more influence than you think. In this course, you'll learn  more...

Problem Solving Determining and Building Your Strengths ...em, and even to develop new skills. To improve, you first need to assess your existing problem-solving style, identify your strengths and weaknesses, and develop an ongoing strategy for sharpening and building your skills. You also need to recognize the key barriers that lie in the way of effective problem solving your biases and develop techniques for reducing their impact on your ability to  more...

Problem Solving Digging Deeper ...gging Deeper Norman Vincent Peale, who stressed the need for analyzing a problem at a granular level, once said, 'When a problem comes along, study it until you are completely knowledgeable. Then find that weak spot, break the problem apart, and the rest will be easy.' A fact-based, honest analysis happens at two key steps in the problem-solving process: first when you analyze problems to  more...

Decision Making The Fundamentals ...need of a formal decision-making process, C. Wright Mills, an American sociologist and author, once said, 'Freedom is not merely the opportunity to do as one pleases; neither is it merely the opportunity to choose between set alternatives. Freedom is, first of all, the chance to formulate the available choices, to argue over them and then the opportunity to choose.' It's been estimated that  more...

Decision Making Tools and Techniques ...f resources. But before you can make a good decision, you need to first identify and evaluate your alternatives. Fortunately, a number of tools and techniques are available that can help you to formalize the process of identifying alternatives, carefully evaluating them, and finally making the best decision possible with the information available to you. These tools multiply the power of your  more...

Pursuing Successful Lifelong Learning Pursuing Successful Lifelong Learning Today's successful individual understands that the business world is constantly changing the way people work and the way work is accomplished. How often have you heard these terms: lifelong learning, self-directed learning, continuous learning, and knowledge worker? If you wonder what these terms really mean, why they are important, and how you rate as a  more...

Privacy Information Security ...rmation to be protected and businesses that recognize the need to make privacy part of their business strategy, are ahead of the game. Many companies have gone to great lengths to protect information using technological advances. However, the ability of a business to protect private information it collects as part of its business is only as strong as its weakest link the human factor something  more...

Procurement Integrity ...zations who interact with government purchasing officials need to understand the regulatory framework in order to avoid putting themselves, their employers, or government officials with whom they interact in problematic situations. This course was developed with subject matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass  more...

Preventing Fraud Abuse ... in cracking down on fraud. However, there is still great need for employees at all levels of business to be vigilant in their efforts to detect, report, and prevent fraud and abuse of all kinds. This course provides an introduction to the concepts surrounding fraud and abuse in the business setting. You will learn what constitutes fraud and abuse, what the difference is between them, various  more...

Sarbanes-Oxley What You Need to Know ...Need to Know Sparked by a wave of dramatic corporate and accounting scandals, the Sarbanes-Oxley Act was signed into law on July 30, 2002. The law is intended to protect investors by improving the accuracy and reliability of corporate disclosures required by law, and to enforce compliance by making both corporations and individuals accountable for their actions via administrative, civil,  more...

Business Writing Know Your Readers and Your Purpose ...To write effective and appropriate business messages, you need to know your readers. Are you addressing multiple readers or a single reader? How much knowledge do your readers have of your subject, and what issues concern them most? These are just some of the questions to consider before you start writing your message. Closely tied with knowing your readers is knowing your purpose for writing.  more...

Business Writing How to Write Clearly and Concisely ...ar and concise sentences get you part of the way. But you need to organize these into coherent paragraphs that convey the relevant information in the most effective way. This course describes ways to make your writing more clear. Specifically, it covers the importance of using short, familiar words, appropriate connotations, concrete and specific language, and transitional words and phrases.  more...

Interpersonal Communication Communicating with Confidence ...ust and credibility are not the only essentials. You also need to use specific communication behaviors to project confidence in all your verbal and nonverbal interactions. The course shows you how the essential elements of trust, credibility, and specific confident communication behaviors bring about confident communication and enhance your influence. It highlights the advantages of  more...

Illegal Insider Trading Simulation ...e so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a particular situation should consider seeking help from a company human resources representative, an ombudsperson, an employee assistance program counselor, a friend, or another resource. This SkillSoft  more...

Workplace Diversity Awareness Simulation ...e so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a particular situation should consider seeking help from a company human resources representative, an ombudsperson, an employee assistance program counselor, a friend, or another resource. This SkillSoft  more...

Business Analysis Requirements Management Communication ... Projects rarely go according to plan, and any deviations need to be strictly controlled. Requirements management does this through vigilant tracking techniques, and through consistent and planned communications with stakeholders. This course provides an overview of managing solution scope and requirements using techniques like baselining and problem tracking as prescribed in A Guide to the  more...

Business Analysis Enterprise Analysis ...try. But way before solutions are implemented, a business need must be identified, a plausible solution must be defined, and the investment required for the solution must be justifiable before implementing it. This course provides an overview of enterprise analysis as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of  more...

Business Analysis Verify and Validate Requirements ...® 2.0 Aligned) If you want to build a boat, you need to know what is required. You need to check and make sure you have what you require in order to do the job properly. Instructions on how to build an airplane won't help you build your boat, but knowing that you need a welding torch will. When working on any project, you also need as much information as possible about anything that  more...

Preparing a Business Case Preparing a Business Case Why put time and effort into preparing, writing, and presenting a business case for new projects? Why not just talk to the manager and get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding.  more...

Writing a Business Case Writing a Business Case Which would you rather do: prepare a business case for your latest project or go to the dentist? Given the choice, many of us would tend to choose the latter. Whether you want to invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned,  more...

Business Analysis Solution Assessment and Validation ...just come up with a viable solution to address a business need. A business analyst is also responsible for studying the viability of the proposed solution within the organization, identifying what is required within the organization to make the solution work, and validating and evaluating the solution performance. This course provides an overview of solution assessment and validation as  more...

Working with Difficult People How to Work with Procrastinators Working with Difficult People: How to Work with Procrastinators Nobody likes it when they have to take up someone else's slack. Perhaps you've been in this situation: a coworker said something would get done, but when the deadline was up, it turned out this person somehow never managed to get around to it. There are a variety of reasons for procrastinators behaving the way they do, but  more...

Working with Difficult People How to Work with Negative People Working with Difficult People: How to Work with Negative People For some people, nothing is ever good enough. They complain nonstop about everything from their latest project to the weather. Others may whine or place blame where it may not belong. Negative people contribute to an unproductive work environment and tend to make the people around them feel negative as well. To limit the adverse  more...

Customer Service Processes and Procedures ...ads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide accurate documentation, and how to handle difficult customers. This course helps to  more...

Customer Interactions ...ads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome communication problems, and how to use active listening. This course helps to prepare  more...

Asbestos ...ly found, how it can potentially affect you, and what you need to do to protect yourself and others from exposure. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to list the two agencies that have been principally responsible for generating regulations for asbestos control, define terms  more...

Introduction to Request Fulfillment ...ention, time, and a quick turnaround for example, someone needs a new password, to change an existing password, or they need to add a new software program to their machine. It is important for organizations to be able to manage these demands in an efficient way by having processes mapped out for these repetitive requests, and having dedicated staff to support these requests. This course  more...

Request Fulfillment Process Interfaces and Challenges ...g your customers happy. And in order to perform well, you need a clear definition of the types of requests that can flow through request fulfillment processes, and well-planned procedures for addressing the requests. You also need to be able to foresee possible risks, so you can implement preventative measures. This course covers the components of request fulfillment, including triggers,  more...

ITIL reg and the Service Lifecycle ...hat provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal customer satisfaction. To be successful, an organization needs to have the capabilities to manage these services and good practices to ensure these  more...

Service Strategy Processes Service Strategy Processes ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam In order to decide the best path for an IT service organization to grow, service providers need to develop a strategy to maintain an advantage over their competitors. This course details the processes that affect Service Strategy. This course will assist the learner in  more...

Service Transition Processes and Principles ...; v3 Foundation Syllabus v4.2 Exam IT organizations need to transition their service designs into operations. Service Transition processes are important to provide companies with information to ensure that their service design solutions will achieve their expectations. This course will help learners understand Service Transition processes. This course will assist the learner in preparing  more...

Service Operation Processes ...; v3 Foundation Syllabus v4.2 Exam IT organizations need to ensure that their services are operating properly. Service Operation processes are important because they enable organizations to correctly perform, manage, and control their day-to-day operations. This course is intended to help learners understand the Service Operation processes within the ITIL Service Lifecycle. This course  more...

Identifying Your Customers Expectations ..., the service that customers receive is based more on the needs of the company than the wants of the customer. For example, customer interface technologies are usually introduced to save on costs, and keep prices competitive. Companies believe that low prices are what customers value above all else, and they think that the additional efficiency of the automated systems will be appreciated.  more...

Using Surveys to Measure Customer Satisfaction ...you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will give you the tools to do this.Once you have established the attributes of your service that customers value the most, by gathering their qualitative feedback, you need to gauge how they rate your company's ability to deliver them. This course concentrates on  more...

Leading a Customer-focused Team ...y to give them the direction, resources, and support they need to succeed.This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work together to set the parameters for what has to be accomplished by creating a Statement of Purpose and effective team goals.  more...

Green Business Implementing Sustainability Strategies ... planned. When implementing sustainability practices, you need to make sure those practices align with corporate strategy, and you need to establish some performance metrics to establish baselines and measure progress. Knowing the type of metrics you'll be collecting can help you plan the methods you'll use to report on your sustainability initiatives. These two considerations are as important  more...

Green Business Planning Sustainability Strategies ...It examines how to plan for sustainability, stressing the need for leadership to make people across the enterprise aware of, and get them to commit to, the principles and objectives of environmental sustainability. The course also outlines how organizations can develop an approach to becoming more green and discusses the kinds of goals that need to be set, pointing to how these goals can affect  more...

Introduction to Green Business Sustainability Introduction to Green Business & Sustainability While the concepts of green business and sustainable enterprise are not new, they are becoming increasingly vital in today's business climate. Natural resources are being depleted at previously unheard of levels, organizations are faced with new challenges in resource and waste management, and consumers are becoming more curious about the  more...

Sprains and Strains ...t spinal damage, and often can debilitate workers who may need to take leave from work for extended periods. The second greatest cause of workplace injuries are slips, trips, and falls at ground level and from heights such as jumping from elevated surfaces which can cause lower limb and back strains. Workplace injuries can be costly to both employees and employers. In addition to being injured,  more...

Getting Ready to Coach Getting Ready to Coach Coaching offers organizations a win-win method for developing their employees. It not only helps individuals reach their potential but also helps the organization improve its productivity and competitiveness. In a rapidly changing business world, coaching can also help employees adjust and adapt their skill sets. Coaching is about encouraging, confronting, challenging,  more...

Conducting Coaching Sessions ...ve, and proactive in finding their own solutions. But you need to know what questions to ask, and in what order. It helps to follow a structured approach that guides you from a broad understanding of what your coachee is trying to achieve to a clear action plan with detailed steps. This course describes how to carry out effective coaching sessions, including clarifying the coachee's situation  more...

Facilitative Fundamentals Tools and Techniques ...e synergy necessary to complete your mission? What do you need to get started? This second course in "The Successful Facilitator" series provides you with tips and techniques that will help you become a successful facilitator. You will learn to recognize communication style differences. Learning techniques, like paraphrasing and mirroring, will give you ways to clarify and reinforce what you're  more...

Facilitating Meetings and Work Groups Facilitating Meetings and Work Groups This situation is most likely familiar. You dread holding a meeting so much that you have butterflies in your stomach. People showing up whenever they get there. Trying to get everyone to agree or make a decision takes hours of discussion. No one is willing to take responsibility for action items. In this course, you will learn to avoid these and other  more...

Facilitative Tools and Formats Offering Options ... for some alternatives to the standard work group format? Need to take a different approach to getting a problem resolved? Want to hold a meeting and no one's in the office? If any of these situations sound familiar, this course will provide you with some choices to meet your needs. In this course, you will explore alternatives to the standard one-facilitator group meeting or work session. You  more...

Transitioning from Technical Professional to Management Transitioning from Technical Professional to Management Moving from being a technical professional to being a manager is a career change requiring a shift in focus. Technical professionals are largely self-directed, whereas managers work through other people. These and other role differences require that technical professionals who are transitioning into management prepare effectively for  more...

Managing Technical Professionals Managing Technical Professionals Managing a team of technical professionals presents some unique challenges for even the most talented manager. Whether you have a technical background or not, you'll need to apply organizational, motivational, and leadership skills to address those challenges successfully. You'll also need to build a foundation of mutual respect and trust. In this course,  more...

Implementing a Mentoring Program for the Organization ...mentoring program give your employees the extra edge they need to succeed? In this course, you'll learn about the purposes, advantages, and procedures involved in developing a mentoring program. You'll examine the program coordinator's role and the guidelines that should be in place before the program begins. You'll learn about selecting and matching mentors and proteges and motivating their  more...

Introduction to Industrial Hygiene ...f hazards. The field of study that has emerged out of the need to create safe and healthy work environments is called industrial hygiene. All employees should be aware of the hazards they face, as well as steps they can take to minimize the risk of injury and disease. All supervisors should be aware of the regulations they must follow to ensure workers' exposure to dangerous chemicals and  more...

Cisco CVOICE 8 0 Call Routing Dial Plans Cisco CVOICE 8.0: Call Routing & Dial Plans Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) To integrate VoIP networks into existing voice networks, you must have the skills and knowledge to implement call routing and design an appropriate numbering plan. A scalable numbering plan establishes the baseline for a  more...

Negotiation Essentials Planning for Negotiation ...tcome. Proper planning would have given you the direction needed to do effective problem solving at the negotiation table. Thinking carefully about what you want to achieve, as well as what the other party wants, will pave the way for a smooth and successful negotiation. You will know which terms are acceptable to you and which are not, and you will be ready for objections from the other party.  more...

Negotiation Essentials Communicating ...ant to achieve a successful outcome in a negotiation, you need to communicate well. And this means not only being clear in how you deliver your message but also ensuring the other party feels understood. You need to actively and skillfully create a connection with the person you're negotiating with. Otherwise, you won't ever reach an agreement. This course describes ways you can communicate  more...

Negotiation Essentials Avoiding Pitfalls in Negotiation ...eate additional stumbling blocks to overcome. Negotiators need to be aware of the kinds of actions or attitudes that can hinder the achievement of an agreement. But they also need to understand tactics the other side may use to create a negotiating advantage. This course describes how to overcome common errors in negotiating. It also covers strategies for dealing with difficult negotiating  more...

Planning and Prioritizing Your Time ...ways easy or clear cut, given the number of tasks you may need to complete. But if you set clear and measurable goals and then develop an effective to-do list, you'll find prioritizing your many tasks is easier. And, in the end, you'll manage your time better. This course focuses on ways to prioritize your workload. It discusses how to prepare a useful to-do list and prioritize the items on it.  more...

Approaches to Risk Management ...ecisions based on evaluating risks and benefits. When you need to make a difficult business decision, knowing the numbers can provide a clearer picture of your upside and downside. As an executive in today's explosive business world, your ability to take the right risk can mean the difference between an organizational win or disaster. The basics of analysis and assessment are presented in this  more...

Completing Outbound Sales Calls ...es calls. To be a successful inside sales consultant, you need to know how to keep your customer's attention all the way through the close of the sale. In this course, you will learn strategies for contacting the decision maker and for dealing with gatekeepers. You will learn the steps involved in a sales presentation, how to determine the most effective sales strategy for your sales call, and  more...

Communicating in Sales Teams ...y. At a time when rapid change is now the norm, employees need information so that they can make the best decisions quickly.In this course, you'll learn the sales manager's role in fostering communication skills within the sales team environment. You'll learn about the importance of encouraging your employees to use supportive listening and assertive speaking techniques to enhance their  more...

Sales Communications Essentials ...oposition to be perceived as credible and persuasive, you need to master how to craft and communicate your message. "Sales Communications Essentials" will help you cultivate the skills to successfully send your sales message. Think about it: sales professionals act as counselors by helping customers bring clarity to their wants and needs; act as persuaders, impressing customers with the value  more...

Program Life Cycle and Benefits Management ...ve the planned benefits and outcomes of your program, you need to manage its benefits across its life cycle. This life cycle will vary, depending on the type of program. However, if you understand the general phases in the program life cycle, you can adapt the life cycle model and program benefits to satisfy the strategic goals that your program aims to meet. This course describes the program  more...

Managing Workplace Harassment Complaints Simulation ...pervisor, Cliff Kinsler, has been harassing her, you will need to take action to deal with the situation. This will entail interviewing Violet to take her complaint, as well as dealing effectively with the ramifications of what she tells you. This simulation is based on the SkillSoft course "Harassment in the Workplace" (lch_01_a03_lc_enus). Note that the intent of this simulation is to  more...

Dealing With Sexual Harassment Simulation ...ld accept in order to get a promotion and raise, you will need to take action to deal with the situation. This simulation is based on the SkillSoft courses: "Employee Sexual Harassment Awareness" (lch_01_a01_lc_enus) and "Supervisor and Manager Sexual Harassment Awareness" (lch_01_a02_lc_enus). Note that the intent of this simulation is to illustrate ways of responding to sexually harassing  more...

From Executive-level Sale to Strategic Partnership From Executive-level Sale to Strategic Partnership Selling at an executive level doesn't stop when the contract is signed. To develop the business and prevent attack from the competition, major accounts need nurturing. This course illustrates how knowledge of various corporate cultures will give you a customer compatible approach that safeguards and maximizes your account revenue.  more...

ITIL reg V3 Overview Creating a Service Culture ...mpetitive environment. But how do you balance the growing need for information technology management with tried and true business practices? How do you align processes, people, and systems while maintaining and improving your ability to meet customer demands and further develop business success? This course provides an introduction to ITIL V3, and covers the ITIL V3 fundamentals. Specifically,  more...

Conducting Effective Sales Research Meetings ...arch meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together in strategic account sales (SAS) research meetings. You'll start by learning how to prepare for an effective research meeting. Next, you'll explore how to conduct  more...

Effectively Using Customer-focused Research Meetings Effectively Using Customer-focused Research Meetings In this course, you'll learn about bringing your research and communication skills together in territorial account research meetings. By conducting research meetings, you'll get the inside perspective you need to truly understand your customer. You'll start by learning how to prepare for an effective research meeting. Next, you'll explore  more...

Business Crisis Management Simulation ...the company's ships during a passenger cruise, and you'll need to manage this crisis swiftly and effectively. To begin, you'll need to take a snapshot of the situation by communicating with the safety officer on board the ship. Then, after clarifying the crisis and determining whether to activate the crisis management team, you'll need to manage the situation effectively. A significant part of  more...

Moving Into a Management Role Simulation ... will have trouble accepting your promotion, and you will need to respond appropriately to their negative reactions. This will involve confronting and overcoming their concerns and behaviors. You will also need to resolve conflict between team members. As a new manager, you will need to resist the temptation to continue doing your old job. When Sonya assigns your team to handle the launch of  more...

Managerial Skills and Abilities ...bring quality and excellence to an organization, managers need certain skills, tools, and abilities in all their functions. These skills and abilities relate to their understanding of management principles and theories, key organizational functions, and their mutual interrelationships. This course explores basic principles of management, management theories, styles and tools, and  more...

Communication Skills and Project Management ...otal element to the success of any organization. Managers need to be aware of emerging technologies and how these affect international communication. To meet an improvement project's specified goals and objectives, a manager must also effectively plan, estimate, and monitor the progress of the project and know what tools to apply. This course explores how communication takes place, and  more...

Lean and Six Sigma ...ality, and operate using world-class cost structures. You need both Lean and Six Sigma to achieve these goals. This course explores the relationship between the Lean and Six Sigma approaches and their integrated application in both manufacturing and service industries. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as  more...

Six Sigma Projects and the Black Belt Role ...rt, and money on behalf of an organization. Organizations need to exercise due diligence to determine if Six Sigma is the appropriate approach to employ, or if a less demanding quality and process improvement approach is better suited to meeting their needs. Success of these improvement projects largely depends upon the Six Sigma teams that understand the project goals. Six Sigma Black Belts  more...

Six Sigma Leadership and Change Management ...result in significant organizational changes. Black Belts need to proactively anticipate human responses, overcome them, and lead the organizational change. The course discusses the role of enterprise leadership and some of the leadership qualities and strategies for Six Sigma success. This course also explores organizational roadblocks and ways to manage them effectively. In addition, the  more...

Multivariate Analysis and Attribute Data Analysis in Six Sigma ...re, meaning that many dependent and independent variables need to be considered simultaneously. As such, Six Sigma teams often use advanced multivariate tools to manage this type of data. Data can also be of an attribute nature, for which Six Sigma teams use a different set of data analysis tools for analyzing and interpreting this type of data. This course deals with the tools used in Six  more...

The Imperatives of Innovation and Leadership in Strategy ...keep abreast of a fast-changing business environment, the need for innovation increases. While some companies focus on incremental and continuous innovations, other companies have managed to create disruptive innovations, challenged existing incumbents, and created entirely new markets for their products or services. However, without leadership, many of these innovations go unrealized, as not  more...

Planning and Implementing a Business Strategy ...uild a vision, and communicate it to ensure there are the needed resources and strategic alignment to succeed. The second stage is to bring the team along and create the conditions for the strategy to take hold. This involves being aware of how often strategy fails to make it out of the starting block and succumbs to failure. In addition, managers need to know that the strategy is never static;  more...

Managing and Deploying Six Sigma ...f hard work and planning. As a Six Sigma Champion, you'll need to plan for and deal with critical Six Sigma deployment issues, develop business-aligned deployment strategies, ensure continued buy-in from top management, and integrate metrics for continuous feedback and review into your plan. This course addresses all of these challenges, as well as how to manage change during and after Six  more...

Receiving Feedback and Criticism ...need feedback so that we can learn and improve. Sometimes feedback is on target, and its usefulness is apparent. Other times it may not be as easy to receive. Being able to receive feedback and criticism appropriately without getting your emotions involved is an essential skill for success in the business world. People in an organization need to be able to receive corrective feedback  more...

Cisco CVOICE 8 0 Gatekeeper Cisco Unified Border Element ...atekeepers allow for dial-plan scalability and reduce the need to manage global dial plans locally. This course describes the functions of a gatekeeper and explains how to configure gatekeepers to interoperate with gateways. It also gives an overview of the Cisco Unified Border Element and describes how to implement a Cisco Unified Border Element within an enterprise network. A Cisco Unified  more...

Using Flash CS4 Libraries Text Components ...ications require attractive graphics, but there is also a need for the often-neglected supporting character in Flash applications - the text. The effective and balanced presentation of text is an essential element of most interactive applications. Adobe Flash CS4 Professional can be used to create static text content such as page titles or form labels, as well as text that is loaded into a  more...

MS Word for MAC 2011 Getting Started ...ated tabs and makes it easier to quickly access those you need. And if you don't want to start your document with a blank white page, you can easily choose from a variety of templates using the Word Document Gallery. This course explores these topics and many other basics of using Word 2011, including opening the application, creating new documents, opening documents, basic text editing, and an  more...

The Voice of Leadership Self-Assessment Motivation ...Understanding how far you've come, and knowing what areas need improvement, increases your motivation to continue to grow as a leader. You can change your behaviors and increase your motivation by learning. This course covers techniques leaders can use to carry out a self-assessment, such as reflective journaling, using surveys and checklists, and conducting 360-degree feedback. It also  more...

The Voice of Leadership Inspirational Leadership ... In order to develop your leadership qualities, you need to accomplish certain tasks and activate your inner greatness. When you strive for inspirational leadership, you demonstrate credibility and create a community with a shared vision. People are inspired when they trust their leaders and can move toward common goals. Inspiring leaders create enthusiasm and bring relevant experience  more...

Cisco IINS 1 0 Network Security Principles I ...e of their business functions to the public network, they need to take precautions to ensure that their data remains uncompromised. With the challenges of increased availability requirements and growing regulatory requirements, establishing and maintaining a secure network computing environment is becoming increasingly difficult. This course provides an explanation of the core principles that  more...

Creating Sustaining a Customer-Focused Organization ...tion To create a customer-focused organization, you need an in-depth understanding of what types of customer-focused tools and solutions are available. And you must know the level of customer focus that you're seeking to achieve. As a manager, you also need to know how to select the most appropriate implementation strategy that aligns with your organization's capabilities and its  more...

Purchasing Finding Sources of Supply .... But finding the right suppliers takes effort. First you need to identify the best available suppliers based on reliable information and research. Then you need to prepare a solicitation document, such as a Request for Proposal or Request for Quotation, and send it to the qualified suppliers. This course discusses how to find sources of supply using this solicitation process and prepares you  more...

CISSP Domain Physical Environmental Security ...es of security can be negated. This course focuses on the need for, and implementation of physical security and how it is used as an all encompassing backbone for enterprise security. This course guides you through the Common Body of Knowledge (CBK) recommended by the International Information Systems Security Certification Consortium (ISC2) for its Certified Information Systems Security  more...

Oracle Database 11g R2 Database Architecture Recovery Operations ...s function. Also as an Oracle Database administrator, you need to be able to recover when problems occur in the database. This is accomplished using backups, which are used to protect against problems such as media failure, user errors, and application errors. This course reviews the major architectural components of the Oracle Database 11g architecture, such as memory structures, background  more...

Oracle Database 11g R2 Managing Databse Resources The Scheduler ...ce management alone. Many tasks in the Oracle environment need job-scheduling capabilities. Using advanced Scheduler features, you can exercise more control over various aspects of scheduling, such as job windows and prioritizing jobs. This course explains how to configure the Database Resource Manager to access and create resource plans, create, configure, and administer consumer groups, as  more...

Oracle Database 11g R2 Database Diagnostics Flashsback Technologies ... logical corruption occurs in the Oracle database and you need to recover data quickly and easily. With the use of a Flashback Table, you can recover a set of tables to a specific point in time without having to perform traditional point-in-time recovery operations. This course explains how to use the Data Recovery Advisor and how to set up Automatic Diagnostic Repository, how to use the  more...

Lean Tools Techniques for Flow Pull ...nents, parts, and supplies so that workers have what they need, where they need it, when they need it. This course will introduce the Visual Workplace and just-in-time management as ways to establish Lean in your organization. The course will present line balancing as a way of increasing throughput and ensuring that work is distributed equally among resources. It will also introduce the Lean  more...

Marketing Essentials Introduction to Marketing ...to get them interested in your products and services? You need to develop an effective marketing strategy. Marketing is a core business process that helps companies develop strong relationships with consumers - it is used to identify the right consumers, anticipate their wants and needs and ultimately create value for them and for your organization. Realizing the essential function that  more...

Deploying Windows 7 Using WDS and USMT ...eploying Windows 7 throughout the network, administrators need to consider how they will preserve the user files and settings on each client computer. Microsoft offers user state migration tools that enable the administrator to store the user data in a specified location until Windows 7 is deployed, when that user data can be restored. This course demonstrates how to deploy Windows 7 over the  more...

Information Security Program Development Introduction Roadmap Information Security Program Development: Introduction & Roadmap ISACA Certified Information Security Manager Certified Information Security Manager® An information security program is the foundation of an information security manager's daily work. This course examines how to prepare your security program, analyzes the outcomes and challenges, and outlines the responsibilities of  more...

CompTIA Network 2009 Network Protocols ...ng in the computer networking field felt that there was a need for a set of standards that could be used by anyone designing and developing applications and services that would need to communicate across a network. The Open Systems Interconnection (OSI) model was designed to meet this need. The OSI model is a set of communication standards, or protocols, that enable devices and applications to  more...

CompTIA Server 2009 Network Storage Troubleshooting ...re something that every business and server administrator needs to deal with sooner or later. The hardware and software involved in networking and storage management can be complicated, which can make troubleshooting issues that arise complicated as well. It is important that server administrators are comfortable with the troubleshooting process and familiar with the various problems that can  more...

CompTIA Server 2009 Troubleshooting ...he everyday user, should possess. Administrators, though, need to be able to thoroughly troubleshoot not only desktop computers, their hardware and operating systems, but also more complex and intricate issues that occur on sophisticated server hardware and network infrastructures. This course introduces hardware and software troubleshooting. It covers some of the common issues that can occur  more...

First Time Manager Challenges First Time Manager: Challenges High expectations are often placed on first-time managers. Along with these expectations comes the pressure to succeed and the need to prove you belong in a management position. Establishing credibility early and building new working relationships can go a long way in helping a first-time manager succeed in adjusting to his or her new responsibilities. This  more...

First Time Manager Meeting Expectations ...ges that comes with moving into a management role, is the need to take a more strategic view of the work you are doing. As a first-time manager, you have to develop a greater awareness of how your own work, and the work of those in your department, fits in with the organizational vision. You need to know what the organization expects of you as a manager. You also need to understand the  more...

Anger Management Essentials Managing Controlling Anger ...is a subject that affects most everyone. Some individuals need help in controlling their anger, whereas others need help to positively express feelings of anger that are buried. It's important to find healthy ways of owning and expressing your anger. Otherwise, it may find some expression that is inappropriate, unhealthy, or counterproductive. The key to managing anger is creating conditions in  more...

Administrative Professionals Representing Your Boss ...nd your boss's success. This course covers the skills you need to be successful as an administrative professional, including communication skills, organizing and managing skills, problem-solving skills, and basic office skills. It also describes strategies for anticipating your boss's needs, for making your boss look good, and for keeping your boss informed. Finally, you are presented with  more...

Physical Security Physical Security Physical security is the foundation for all networking security mechanisms. Unless a network is physically secure from threats, all other types of security can be negated. This course focuses on the need for, and implementation of physical security and how it is used as an all encompassing backbone for enterprise security. This course also assists students who are preparing  more...

Ethical Hacking The Need for Penetration Testing ...Need for Penetration Testing Ethical hacking - this almost seems like a contradiction of words, but it isn't; it is a skill set that is increasingly in demand from year to year. This course examines the differences between hacking and ethical hacking, the stages and phases of ethical hacking, the laws that govern hacking and ethical hacking, and the penetration testing methodology that is  more...

CompTIA Security 2008 Wi-Fi Remote Access CompTIA Security 2008: Wi-Fi & Remote Access CompTIA SY0-201 CompTIA Security 2008 Edition Remote access is becoming more and more prevalent in today's working world. The telecommuter has become the daily businessperson of today. Plane trips, hotel stays, and long distance meetings have made the need for wireless networking and wireless security paramount. This course examines wireless  more...

Exchange Server 2010 Transport Rules Message Compliance Security ...mmunications, messages that contain sensitive information need to be protected. Information Rights Management (IRM) can provide protection for messages both online and offline. Messages can be protected manually by users of Microsoft Outlook and Outlook Web App. And automatic protection of messages can be configured with Transport Protection rules. Also explored in this course is the  more...

Cisco Switch 1 0 Integrating Wireless LANs into a Campus Network ...ed LANs, they also present important differences that you need to understand in order to perform a successful integration. The integration of wireless technology into the LAN network is a lot more than just merely connecting access points (APs) to access switches. WLAN integration into the campus network is very different depending on whether an autonomous solution or a controller-based  more...

Cisco Switch 1 0 Accomodating Voice Video in Campus Networks ...ues, quality of service (QoS), and high availability also need to be implemented to ensure an optimal flow throughout the network. This course covers how to plan for support of voice in a campus network. Congestion considerations for voice and video traffic in relation to bandwidth consumption are explained. Quality of service (QoS) policies that mark and qualify traffic as it traverses the  more...

VoIP Technologies VoIP Technologies There are a variety of technologies required to make VoIP work. Standards, protocols, and devices all need to be voice capable and, in many instances, compatible with both third-party devices and the PSTN. Along with a review of the TCP/IP protocol and basic routing, this course covers such VoIP elements as analog and digital interfaces; numbering and dial plans; gateways  more...

Dealing with Irrational Customers Escalating Complaints ...e towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, positive manner, and have processes in place so that Customer Service Representatives know how and when to escalate such a call. This course describes how to properly support an irrational customer, handle emotional and rambling customers, and how and when to  more...

Customer Service Processes Procedures ...ads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide accurate documentation, and how to handle difficult customers. This course helps to  more...

Customer Interactions ...ads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome communication problems, and how to use active listening. This course helps to prepare  more...

VMware Desktop Overview VMware Desktop Overview VMware Desktop operating systems are at the forefront of most offices today. VMware desktop virtualization technologies allow for multiple operating systems to be run on a single physical computer. Some examples of this would be Windows applications running on a Mac with VMware Fusion or several Windows and Linux applications running simultaneously on Windows or Linux  more...

Linux User Notification Device Management ...ption as multi-user operating systems, there is often the need for a system administrator to provide information about system status and future availability to all users. Rather than send an e-mail to all users, Linux provides facilities for an administrator to post public notices and messages for all users to see. This course covers the methods available to a system administrator for user  more...

Cisco TSHOOT 1 0 Maintaining Troubleshooting Network Security Solutions ...Networks (TSHOOT) v1.0 Any network that is deployed needs to be secured. The level of security that you need and the features that will be deployed are dependent on the organization and its security policies. Implementation of infrastructure security has a definite impact on network maintenance and troubleshooting processes as the security features add an extra layer of complexity to the  more...

Cisco Route 1 0 Configuring Verifying Route Redistribution ... critical because they carry the information that routers need to make sound routing decisions. To ensure that a network operates efficiently, you must know how to control and tune routing updates. Since there is no one type of route filter that is appropriate for every situation, the more techniques that you have at your disposal, the better your chance of having a smooth, well-run network.  more...

Cisco Route 1 0 Implementing an OSPF-Based Solution ...ortant skill to have as a network administrator. You will need to understand the primary configuration commands for single-area and multiarea OSPF designs, and the commands used to verify configurations. OSPF presents some design limitations, but offers up solutions for each. Scalability, improved CPU and memory utilization, and the ability to mix small routers with large routers are all  more...

Storage Security ...mation Storage Associate Library (Exam E20-001) The need for storage security in both small industry and big business is clear in today's ever evolving internetworks. This course examines what the storage security framework is and how companies implement it. This course also examines the risk triad, control measures, security domains, the SAN security architecture and its mechanisms, and  more...

The Certificate Services Infrastructure in MS Win Server 2008 ... the function, components, and design considerations that need to be understood to be able to plan the implementation of Windows Server 2008 AD CS as part of a PKI. It demonstrates the use and maintenance of certificates, and covers the types and hierarchy of Certificate Authorities (CAs) that can be configured. The course also describes key features offered by Windows Server 2008 AD CS that  more...

Existing Infrastructures Branch Deployments in MS Win Server 2008 ...xisting server and network services infrastructure, which need to be evaluated to determine the best options for upgrade or migration. Another common design challenge is the addition of fully functional branch offices, which should be planned carefully to ensure proper Active Directory and network services, while maintaining the necessary level of security. This course explores the  more...

Application Access Delivery in MS Win Server 2008 ...ability, deployment, and management. This can involve the need to make desktop environments or individual applications available to remote users or clients, deciding on the method to use for distribution of application packages, or determining the need for and type of an application management product to implement. This course covers the Windows Server 2008 Terminal Services role that offers  more...

Software Updates Compliance Mgmt in MS Win Server 2008 ...red by enterprise networks. The course also addresses the need for enforcing and auditing system configuration and software compliance based on company policies. It covers auditing methods, such as the use of baselines and Microsoft Baseline Security Analyzer (MBSA), and the use of the GPOAccelerator Tool to ensure enforcement of Group Policy settings, as well as an advanced range of software  more...

The Consumer Electronics Industry Overview Version 1 ...lucky to have a shelf life of more than a year, companies need to be able to adapt quickly. In addition, they face challenges related to increased regulation, and the need to continually lower prices to move their products off the shelves. But top industry players are able to adopt effective strategies to remain successful. For example, they might focus on improving their business and  more...

The Capital Markets Industry Overview Version 1 ...environment, stronger global competition and an increased need for risk management among other challenges. By consolidating and reorganizing their corporate structures, improving existing risk management processes, deploying new technologies, and by expanding their operations in developing markets, industry players are adopting unique strategies to succeed in the aftermath of the financial  more...

Preparing to Interview ...tive interviews is as much an art as it is a science. You need to use your instinct and discernment, but solid preparation is equally important. Preparing properly helps you evaluate candidates accurately and fairly, helps to create a positive impression, and shows that you are professional. It can also help you avoid common errors such as talking too much, or asking close-ended questions that  more...

Selecting the Right Candidate ...nd of the hiring process, you can't simply coast now. You need to manage the decision-making process in a disciplined and intelligent way. It's important to remain objective when assessing candidates, drawing on job-related data, rather than letting personal biases steer you away from your hiring criteria. Following a logical system in making your decision will mean you find the candidate who  more...

Caring About Your Direct Reports ...Reports Overview/Description To manage well, you need to develop many different skills, among which is the ability to show care and appreciation for your employees. It's important to remember that the people who work for you have hopes, goals, and aspirations as well as fears, anxieties, and doubts. To have good relationships with your direct reports, you need to recognize their  more...

Managing High Performers ...y help drive your organization? To assume that they don't need your ongoing support because they seem self-sufficient can be a costly mistake. If you don't give them the attention they need and deserve, they may take their energy elsewhere. The key is to keep them engaged and motivated. This course helps you better understand what motivates high performers so you can use effective techniques to  more...

Delegation Essentials Overcoming Delegation Problems ... ability or has a poor attitude. In either case, managers need proven techniques for overcoming delegation challenges. This course details methods that managers can use to address their own delegation errors, such as improving communication about tasks and distributing tasks more equally. It also provides techniques managers can use to address skills-based delegation problems with employees,  more...

Recognizing Diagnosing Problem Performance ...re to comply with policies, or underperformance, managers need to know how to detect them in a timely manner. Performance problems can vary in scope, frequency, and magnitude. They can occur as single incidents or persistent patterns of behavior. Whatever their nature, you must intervene early, involve the employee, and uncover the true root causes in order to find the best possible solution.  more...

CISSP Domain - Access Control ...onal (CISSP) 2nd Edition This course focuses on the need for access control mechanisms to secure an organization's network and minimize its vulnerability to attacks or intrusion. It covers various access control models, techniques, mechanisms, and methodologies. You will learn about the latest in authentication strategies and intrusion detection and prevention techniques. This course  more...

Competitive Marketing Strategies Conducting an Internal Analysis ...ll as assessing the external competitive environment, you need to look inward. In other words, you need to assess your organizational capabilities - what unique skills and resources does your organization have and how can it effectively deploy these to deliver a sustainable competitive advantage? In addition, you need to consider your marketing activities - how relevant are your marketing  more...

Competitive Marketing Strategies Analyzing Competitors ...mpetitive marketing strategies for your organization, you need to understand your competitors. Who are your key rivals and what drives their marketing decisions? What do they do well and where do they miss the mark? Gathering and analyzing this kind of information is the starting point for developing effective strategies that can increase your competitive advantage and build market share. This  more...

Backing Up Restoring Troubleshooting Essentials 2010 ...ring the management of the computers, and these databases need to be backed up to ensure this information is not lost. If there is a failure, there also needs to be a documented plan for restoring the data to have Essential back online with minimal downtime. To troubleshoot issues with System Center Essentials, log files are provided to give more insight into the issue and to help resolve it  more...

Brand Management for Social Media Wireless Technologies ... key drivers for corporate brand strategy. Brand managers need to understand how to harness the power of these technologies and how consumers interact with these technologies. And they must appreciate how they can use social media and wireless technologies to their strategic advantage. This course provides instruction on the benefits and potential risks associated with the use of social media  more...

Information Security Governance Overview Information Security Governance: Overview ISACA Certified Information Security Manager Certified Information Security Manager® Information security governance is a major part of the job role of an information security manager. The goal of information security governance is to establish and maintain a framework to provide assurance that information security strategies are aligned with the  more...

Customer Driven Process Improvement Basic Framework ...ocess Improvement: Basic Framework Letting customer needs drive your process improvement efforts can increase the chances that your product or service will be favored by customers - the most important stakeholders in your business. Customer satisfaction is critical to the survival of any business. And organizations that focus on improving processes so that they can produce what customers  more...

Customer Driven Process Improvement Identifying Customer Needs ...Customer Driven Process Improvement: Identifying Customer Needs Rapid change and intense competition mean that organizations have to establish and maintain a clear, consistent understanding of their customers' requirements, and then meet those requirements on an ongoing basis. Information about what customers need should drive strategy and core process improvements. But the first step in  more...

Customer Driven Process Improvement Mapping Measuring Process Customer Driven Process Improvement: Mapping & Measuring Process Mapping and measuring your current processes, especially those that are most critical to customers, are important steps in improving them. Mapping a process helps you visualize it - enhancing your understanding of the variables that make it work. The map you create can then be used to measure different parts of the process,  more...

Customer Driven Process Improvement Identifying Improvement Ideas Solutions ...t processes, it's time to find improvement solutions. You need to ask what actions or ideas will help address the root cause of any problems uncovered. Which of these ideas make up workable potential solutions? Which solution will most likely fix the issue with the least cost and disruption? How do you test a chosen solution to ensure its effectiveness? This course addresses such questions. It  more...

Customer Driven Process Improvement Implementing Maintaining Improvements ...nges that will enable a process to deliver what customers need. After determining customer requirements, measuring and analyzing current processes, and determining process problems and potential solutions, it's now time to take action. The energy that often accompanies this stage can make the planning, piloting, and troubleshooting of the implementation easier. This course describes how to  more...

Professional Selling in the Knowledge Economy Simulation ...iers, fax machines, and printers. As a new hire, you will need to make good decisions to position yourself for a long and prosperous sales career instead of an ephemeral sales job. This simulation requires you to not only close deals now, but to also lay the groundwork for long-term customer relationships and future sales. Additionally, you will also want to make sure you are pushing yourself  more...

The Accounting Cycle and Accrual Accounting ..., summarizing, and presenting financial transactions. You need to analyze transactions before recording them in daily journals. Organizations use a variety of accounts, called general ledgers collectively, to record transactions in a number of business areas. A chart of accounts lists all these accounts in the general ledger. All individual accounts are then compiled, totaled and verified for  more...

Preparing for Organizational Change ...s, and having the key skills and self-motivation you will need at the time, will mean not only surviving organizational change, but thriving in it. In this course you will learn the importance of being prepared for organizational change when it comes. This course covers essential skills for handling organizational change, including a willingness to take risks, having an openness to the unknown,  more...

Sales Communication Techniques Simulation ...hen a doctor calls an insurance company because a patient needs heart bypass surgery, the company's call-center nurse enters the details of the case into Procedure Protocols Plus. Then, using the provided information, Procedure Protocols Plus helps evaluate the medical necessity of the procedure. In this simulation, you will try to sell Procedure Protocols Plus to Medico Managed Care Group, a  more...

IT Strategy Essentials Implementing an IT Strategy ...is complete, you can start implementing it. But first you need to get buy-in from various stakeholders so that the work that's required to carry out the IT strategic initiatives can move forward smoothly. It's important, therefore, to communicate the plan to the stakeholders and get their feedback. When this is accomplished, you can execute the required strategies and measure the results. This  more...

Fundamentals of Organizational Behavior for the Individual ...rganizational dynamics in your workplace. To do this, you need to start with the individual, which means you need to be able to recognize and work with different individual behaviors, attitudes, and perceptions. This course defines organizational behavior and identifies the variables and characteristics that influence an individual's attitudes and perceptions in the workplace, and how these can  more...

Developing Strategic Peer Relationships in Your Organization Developing Strategic Peer Relationships in Your Organization Cultivating relationships with your work peers can lead to success for you as an individual and for your organization as a whole. Developing a supportive peer network can provide you with access to a wide variety of expertise and institutional knowledge and it enables you to leverage other people's networks. Because every workplace  more...

A Essentials 2009 Operational Procedures and Preventative Maintenance ...und them. Another aspect of operational procedures is the need for professionalism and good communication skills in the workplace. This course covers both safety and environmental procedures to be established and used along with the appropriate use of communication skills and professionalism in the workplace. This course is one of a series in the SkillSoft learning path that covers the  more...

Government Contracting Essentials ...do business with the federal government and who therefore need to know how various federal laws that govern the contracting process affect their operations. Note that there may be special local or state rules that also apply, but those are not addressed in this course. This course was developed with subject matter support provided by the Employment Law Group of the law firm of Baker, Donelson,  more...

CompTIA Network 2009 Network Security ...mpTIA Network 2009 N10-004 CompTIA Network 2009 The need for network security has grown immensely in recent years and as a consequence, security technologies have grown as well. Security technologies can take the form of protocols, applications, and hardware devices, and many, if not all, of these things can be found in today s enterprise networks as well as most home networks. This  more...

CompTIA Network 2009 Managing Monitoring the Network ...inistrator. In order to do a thorough job, administrators need to be aware of the processes, procedures, and tools that they can and should use in order to accomplish their goals. Proper management and monitoring of a network can forestall many problems that commonly occur in a network environment as well as make troubleshooting problems that do arise that much easier. This course describes how  more...

Introduction to Software Program Design ... In order to work their magic, computer programmers need to understand the various methods required by programming languages. This course introduces the learner to the basic methods and processes necessary to construct algorithms, including variables and data types, expressions and statements, and more advanced concepts like arrays and functions. Specific topics covered include variables,  more...

Deploying Windows Server 2008 Servers ...rver 2008 simplifies client activation and eliminates the need to perform manual activations on each client. This course is one in a series that covers the objectives for Microsoft exam 70-643: Windows Server 2008 Applications Infrastructure, Configuring. Passing this exam completes the requirements for the MCTS: Windows Server 2008 Applications Infrastructure Configuration certification, and  more...

IFRS Introduction Conceptual Framework ...Financial Reporting Standards) was developed to meet this need. This course gives the learner a well-rounded understanding about IFRS and its purposes. It distinguishes between IFRS and generally accepted accounting principles (GAAP), and it explains the convergence between the two accounting systems. It also presents the conceptual framework for IFRS. This framework is used as a reference for  more...

IFRS Transitioning to IFRS ...: Transitioning to IFRS Globalization has created a need for a single set of high-quality accounting standards for users of financial information worldwide. As they transition to IFRS standards, companies may face challenges if they underestimate a project's magnitude. For example, companies will have to assess how the new procedures will affect key employees' daily duties and provide the  more...

Oracle SOA Suite 11g SOA Governance Service Design Oracle SOA Suite 11g: SOA Governance & Service Design Oracle In this course, the need for governance in a Service-Oriented Architecture environment is highlighted, and the different characteristics related to service management are covered. You are also introduced to the concepts that enable defining and implementing a service. This is an important aspect of designing an SOA system as it  more...

Oracle SOA Suite 11g SOA Composite Applications Oracle SOA Suite 11g: SOA Composite Applications Oracle In this course, the need of governance in a Service-Oriented Architecture environment is highlighted. It also introduces the various service artifacts and service classification in a Service-Oriented Architecture environment.  more...

Photoshop CS5 Beyond the Basics ...amic original artwork. This course explores the tools you need to select, correct, adjust, and even create images. Features such Content Aware filling and those used to adjust an image's overall color and tonality are also included, as are Photoshop's equivalent to natural media tools used for painting and drawing such as the new Mixer Brush. The course also delves into the exciting realm of  more...

Writing for Technical Professionals Effective Writing Techniques ... you have planned the structure of a writing project, you need to plan your writing approach based on your target audience. You must take a different approach, for example, if instructing technical students how to implement a technology from the approach you would use to describe a technology's benefits to the general population. A different approach again will be appropriate if you want to  more...

Using Tables Charts and Graphics in Word 2007 ...or increased complexity. There may also be times when you need to insert Excel data or charts into a Word document, and Word 2007 enables you to do so with a few simple steps. This course demonstrates how to create, format, and modify Word 2007 tables, including inserting and deleting table elements, resizing tables, merging and splitting cells, sorting data, using simple formulas, as well as  more...

Configuring Rules Alerts and Junk E-mail Settings in Outlook 2007 ... Microsoft Outlook 2007 provides you with the tools you need to efficiently manage your e-mail messages. By using predefined or custom rules and alerts, you can organize your messages by moving, deleting, and forwarding them appropriately, and you can even choose to send an automatic reply to incoming e-mail. Outlook 2007 also provides a Junk E-mail Filter to ensure that any spam or unwanted  more...

Moving from an Operational Manager to a Strategic Thinker Simulation ...d how they position their products. Having recognized the need for transformation, their leaders are increasingly turning to strategic thinking to complement their operational effectiveness. The simulation Moving from an Operational Manager to a Strategic Thinker is designed to provide participants with the opportunity to practice strategic thinking skills in a secure, virtual environment  more...

Cisco IUWNE 1 0 Access Point Management ... help troubleshoot network issues. As well, access points need to be able to dynamically service legitimate clients as they move from the range of one access point into the range of another. The ability to centrally manage the access points within a network can greatly reduce the load on administrative duties. This course describes the operational modes of access points and explains the  more...

The ADO NET Entity Framework LINQ ...ide developers with the tools and framework elements they need to create unique, flexible data applications, while minimizing the amount of code required. This course explores the various ways you can employ the ADO.NET Entity Framework and LINQ to develop and optimize data applications. Specific topics covered include the ADO.NET Entity Framework, ADO.NET Object Services, the EntityClient  more...

Optimization Customization With VB 2008 and ASP NET 3 5 ...08 and ASP.NET 3.5 provide developers with the tools they need to create unique, flexible ASP.NET web sites that can use custom master pages, themes, and skins, as well as Web Part pages that allow users to personalize their own web pages. This course explores the various ways you can employ these tools to develop and optimize web applications. Specific topics covered include modifying page  more...

Custom Controls Asynchronous Programming with VB 2008 ...Programming with VB 2008 Microsoft Developers often need to create applications that use controls that are configurable and are able to respond to and handle more than one task at a time. This course looks at how Visual Studio 2008 and the .NET Framework 3.5 allow for the creation of custom controls and the use of asynchronous programming techniques to handle multiple processes. Specific  more...

NET Framework 4 0 Web Application Optimization Customization with VB 2010 ...10 and ASP.NET 4.0 provide developers with the tools they need to create unique, flexible ASP.NET web sites that can use custom master pages, themes, and skins, as well as Web Part pages that allow users to personalize their own web pages. This course explores the various ways you can employ these tools to develop and optimize web applications. Specific topics covered include modifying page  more...

SQL Server 2008 Data Management ...s of data more manageable. Partitions in the database may need to be split to allow for more data to be stored, or data from one partition may need to be moved to another partition. SQL Server 2008 provides Transact-SQL statements to ensure that administrators can perform these tasks to manage the table partitions. SQL Server also provides data compression at the table row and page level.  more...

SQL Server 2008 Backups Restores and Database Snapshots ...d ensure the data's availability, database administrators need to establish a solid backup and restoration plan. Such plans are used to protect data in the event of a disaster by allowing complete sets of duplicate data to be restored in a timely fashion. There are multiple types of backups that can be taken to ensure the recovery of data, including a full recovery or a point-in-time recovery.  more...

Deploying Delivering SQL Server 2008 Reporting Services Reports ...tted, it is time to make them available to the users that need them. This involves the process of deploying reports and the associated data. This course describes the various methods and processes involved in the deployment and execution of reports. It covers the publishing of reports using the Report Manager web interface and BIDS Report Designer tool. Also discussed is the use and creation of  more...

Maintaining SQL Server 2008 Reporting Services ...ents access to the Business Intelligence information they need. This course outlines the tools used and tasks involved in managing and maintaining access to Reporting Services and corresponding data. It covers the authentication subsystem and role-based authorization model used by Reporting Services, as well as the configuration of system-level and item-level role-based security. SQL Server  more...

Oracle Database 11g Manipulating Queries Data Oracle Database 11g: Manipulating Queries & Data Oracle Oracle Database 11g Administrator Certified Associate 1Z0-047 Oracle Database 11g SQL Expert To identify the steps for manipulating queries to return the data you need, using subqueries and set operators, and also for manipulating the actual data using INSERT, UPDATE, DELETE and other data manipulation language (DML) statements.  more...

Oracle Database 11g R2 The ASM Instance Network Connectivity ... Automatic Storage Management (ASM), which eliminates the need for many tasks that are required on a non-ASM storage environment by the DBA. Some of these tasks include I/O performance tuning, file system, cluster file system, and raw device management, and data file movements and reorganizations. When ASM is used, an ASM instance is also used. The ASM instance allocates memory and uses the SGA  more...

Oracle Database 11g R2 Storage Structures User Security ... provides Oracle-Managed Files (OMF), which eliminate the need for the DBA to directly manage the operating system files in the Oracle database. To access the database, a user must specify a valid database user account and successfully authenticate as required by that user account. What the user can execute once they are logged in is controlled by privileges granted to them, which can be system  more...

Oracle Database 11g R2 Managing Database Maintenance Performance ... that databases are open and available to users when they need it and that it is working without bottlenecks by gathering performance metrics. This course explores how to specify, review, and maintain audit information. It also discusses how to use Enterprise Manager to monitor performance, and how to use Automatic Memory Management (AMM) and the Memory Advisor to size the memory areas  more...

Oracle Database 11g R2 Backup Recovery ...se is available for users when they require it. They also need to ensure if a failure does occur that the loss of data is minimized as much as possible and they can recover the database in an efficient manner. As an Oracle DBA, it is important to understand the various internal consistency checks a database performs as it moves from the shutdown stage to being fully open. Equally important is  more...

SAPBusinessObjects Dashboards and Analytics ...th all those reports to wade through, business executives need a reporting format that provides the information they need at a glance. The corporate dashboard report does just that. It contains a series of dials in a corporate cockpit that reflect the key performance metrics from each department. Dashboarding involves the presentation of key business data in a very concise visual manner. SAP's  more...

The Biotechnology Industry Overview Version 1 ...th other biotechnology or pharmaceutical firms. They also need to deal with increased regulation and strong moral opposition to their activities; particularly in the field of genetic engineering. In response, biotechnology companies seek to educate the wider community about their activities and justify the benefits and safety of those activities to the public, the government, and investors. In  more...

IT Project Management Essentials Initiating Planning IT Projects ...If you want your IT project to complete successfully, you need to get it off to a good start. During the early stages of a project - the initiating and planning phases - a project manager should clarify objectives and requirements and create a project plan that delineates, among other things, what needs to be done, when it needs to be done, and how much it will likely cost. Although the plan  more...

IT Project Management Essentials Monitoring Controlling IT Projects ...any variances from the plan and identify what actions may need to be taken. If project managers don't monitor their projects on a regular basis, they won't know which tasks are behind schedule or over budget, or what the issues or risks are. IT projects can be complex, with many variables, and it's important that project managers know, at all times, how the project is progressing and what is  more...

IT Project Management Essentials Managing Risks in an IT Project ...ctively, rather than proactively. Potential trouble areas need to be identified early and dealt with quickly and appropriately so a project doesn't go over budget, miss deadlines, or negatively affect an organization's reputation. IT project managers can plan effectively for handling the possibility of negative outcomes by following a risk management process. Such a process can help them  more...

Photoshop CS4 Beyond the Basics Photoshop CS4: Beyond the Basics Adobe Adobe Photoshop CS4 enables you to manipulate digital photos and projects in a variety of ways: from subtly correcting photo flaws to creating dynamic original artwork. This course explores the tools you need to select, correct, adjust, and even create images. Features such as the new Content Aware scaling, and those used to adjust an image's overall  more...

Basic Presentation Skills Creating a Presentation ...the audience and tell what you are going to do. Next, you need to support each of your key points and, at the same time, not lose the attention of the audience. At the end of your presentation, you need to give your audience a clear understanding of what happens next. You also must make your ending compelling. After all, this is how the audience will remember you. This course describes how to  more...

Basic Presentation Skills Delivering a Presentation ...ce. Having diligently prepared for your presentation, you need to make sure that your delivery is engaging. You need to communicate your enthusiasm to the audience if you want them to be enthusiastic about your ideas. At the same time, you must appear composed and confident. This course describes how to make your delivery successful and memorable. It covers techniques for managing stage fright  more...

Using Flash CS5 Libraries Text Components ...ications require attractive graphics, but there is also a need for the often-neglected supporting character in Flash applications - the text. The effective and balanced presentation of text is an essential element of most interactive applications. Adobe Flash Professional CS5 can be used to create static text content such as page titles or form labels, as well as text that is loaded into a  more...

Preparing to Communicate Effectively at the C Level Preparing to Communicate Effectively at the "C" Level Does your job require you to communicate mission-critical data with senior executives? Perhaps you have opportunities to influence executive decision-making, but don't know how best to deliver your message. In order to make the most of your communication with the "C" level, you need to be prepared. This course helps you shape and clarify  more...

NET Framework 4 Web Application Optimization Customization with C 2010 ...2010 and ASP.NET 4 provide developers with the tools they need to create unique, flexible ASP.NET web sites that can use custom master pages, themes, and skins, as well as Web Part pages that allow users to personalize their own web pages. This course explores the various ways you can employ these tools to develop and optimize web applications. Specific topics covered include modifying page  more...

Cisco Switch 1 0 Implementing VLANs in Campus Networks ...twork resources may be located far from where users might need them, and links between switches or between switches and servers can become heavily solicited. The speed of these links can be increased, but only to a certain point. Etherchannel is a technology that allows you to circumvent this issue by creating logical links made up of several physical links. This course explains how to  more...

Preparing for an Internal Interview ... takes more than a view from the inside, though. You also need to prove you're ready for the next step in your career. You must be able to create the right impression to show you're competent and ready to perform to the challenges that will come with your new role. This course explores three essential steps in preparing for an internal interview: improving your inside knowledge; assessing your  more...

Enterprise Data Cloud Interaction ...ding on the type of business and data, some organizations need to carefully evaluate if and what types of regulations and compliance standards may apply to their data. This course presents the importance of classifying your type of data, what type of security regulations or restrictions apply to it, and whether a cloud provider's offering aligns with those requirements. The course also takes a  more...

Identity Presence Privacy ...d, and businesses using a cloud computing models, we also need to consider the implications for the management of identity. This course ensures you are familiar with identity and access management (IAM) and the common industry protocols used to extend identity to the cloud. It covers the concept of federation between different CSPs and businesses, the need for proper identity and access control  more...

Monitoring Controlling Closing Projects with Project Server 2007 ...0-633) As a project gets underway, project managers need to monitor task progress and resource usage to address unexpected events. Performance metrics should be in place to provide snapshots of a project's progress, enabling project managers to be proactive in addressing areas of concern. They also need to confirm that both the administrative and contract closing procedures are  more...

Cummunicating During Difficult Times ... pressures, hard decisions have to be made, and employees need to be on board with these decisions. Different levels of leadership bear specific responsibilities at such times. These responsibilities include communicating strategic vision, explaining the rationale for decisions made, and translating those decisions into day-to-day operational terms. Leaders need to communicate to employees how  more...

Managing Resources During Difficult Times ...gh times such as economic hardship or even extreme growth need to take action. In particular, they need to mind their costs, including their staff-related costs. It's important to communicate with employees about changes in costs and potential reductions in staff as soon as possible to maintain their commitment to the company. Downsizing should be a last resort, and there are many progressive  more...

ITIL reg 2011 Edition Overview Creating a Service Culture ...mpetitive environment. But how do you balance the growing need for information technology management with tried and true business practices? How do you align processes, people, and systems while maintaining and improving your ability to meet customer demands and further develop business success? This course provides an introduction to ITIL , and covers the ITIL fundamentals. Specifically, what  more...

So You Wanna Be A Lyric Writer Learn from an expert how to compose lyrics and submit them for publication and performance. This course is primarily designed for the beginner with no musical training. The product of this course is comprised of two sets of lyrics for two original songs, and a query letter. Music is part of all of our lives. Studies tell us that people who listen to music, sing, play a musical instrument, or  more...

A Foolproof Method for Conduting a Job Search ... end of the course, you will have all the information you need to uncover the hidden job market. You`ll be able to design a job search plan, customized to your individual needs, to give you maximum results in the shortest time. You`ll learn how to apply the three R`s of successful job searching: Research, Rusing and Recruiting. You?ll learn how to conduct an effective online job search and jump  more...

How to Interview Like a Professional ... end of the course, you will have all the information you need to master interviewing techniques. You?ll learn the top 10 actions you can take to sell yourself and how to handle salary during an interview. You?ll become a master of small talk with the 30-Day Rule. You`ll learn about the pitfalls of interviewing and how to avoid them, how to act, what to wear, and what to say? or not say? during  more...

Getting the Job Offer You Want Learn the how to`s of getting the job offer you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is designed to be  more...

ABC+D Principles of Healing ...sment Questionnaire to evaluate which of you body systems need support and charts for each system, so you can choose the right herbal program for your individual needs. This course will help you to understand the basic principles of healing. You will learn when to build and cleanse and how to choose the correct herbal program based on the results of the questionnaire. You will also learn  more...