Instructor Led Negative Training - Training Resources
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From Lightwork Seminars, Intl
Hypnotherapy Certification





...ng issues: Disconnect and learn from childhood wounds and negative programming around weight
2. Replacing limiting habits: Adding new emotional resources so that opening therefrigerator less becomes natural and effortless
3. Self Mastery: Aligning thoughts, feelings, beliefs, and actions to allow the client to move through their weight issues
4. Higher Self Connection: Accessing the wisdom
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From Petra Hypnosis
NGH Approved 5 PATH Hypnotherapy Diploma with 7th Path Teacher Certification Course





...p of feelings and emotions and how to help clients manage negative feelings and emotions that are usually the root causes of many issues. Many advanced techniques like hypnoanalysis, informed child and adult technique, gestalt chair therapy, and EFT will be taught to enhance the skills of would-be hypnotherapists or consulting hypnotists. The lessons will be conducted live in a classroom with
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From Contacts Plus
Master Outbound Skills

...l messages, developing secondary contacts, and delivering negative messages are also covered. Finally, the learner is guided through procedures to make persuasive calls, including calls for building relationships with prospective customers.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Recognize and understand the structure of
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From H2 Training & Consultancy Ltd
Managing Under Pressure


...n increasing time pressures and levels of stress, and the negative effects of stress in the workplace are well known: increased sickness and absenteeism, decreased productivity and avoidable, costly mistakes. Developing skills in time and stress management can have a real impact on productivity, and can help to ensure that individuals and teams remain healthy and motivated.
This course
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From Primer Business Solutions Inc.
Business Skills Anger Management





...negative emotion that can impact the way everything in your life is dealt with. Anger can lead to aggression, hostility, irritability, crankiness, complaining and arguments. This in mind Anger Management is a necessary step for anyone who wishes to succeed in life and in business. In the Anger Management class participants will take part in a group setting to learn about where anger stems from,
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From Global Training Partners
Cross Cultural Intercultural Negotiation Issues and Communication For Expatriate Management
Cross Cultural intercultural assumptions relating to negotiation; national negotiating styles; identifying one's own negotiating style; hidden messages in intercultural negotiations; cross cultural negotiating skills; a framework for global business negotiations; negotiating with Americans, Europeans and Asians; position-based and interest-based negotiating; winning strategies for the global
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From Trainers 'n' Mentors
Communication Skills



...ng building personal credibility, delivering positive and negative feedback, improving listening skills, rephrasing for better relationships, dealing with difficult people, handling negative situations, and more.
Skills practice exercises are interactive, allowing participants to practice what they have learned in a fun, high-energy environment. "What to Say and How to Say It" is the ideal
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From Beyond The Blue Ltd
Conflict Management and Resolution





Conflict Management and Resolution is a course designed specifically to help candidates deal with conflict, aggression and violence they may face in their workplace. Workplace violence represents itself in many different forms and does not always mean physical violence, it includes; bulling, verbal aggression, threats and harassment.
Workplace violence is estimated to cost organisations in the
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From EFT Essex
AAMET EFT Level 2 Take Your Skills to the Next Level



...eating powerful statements
Psychological Reversal
Negative emotions and beliefs
Emotional aspects of physical issues
Phobias and addictions
Tearless Trauma Technique
The Movie Technique
Borrowing Benefits
Working in groups and on the phone
Suggestions for marketing yourself and your business
Your investment for the 2-day course: 230
This includes:
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From The Training Clinic
Coaching and Counseling





... to help you effectively deal with deviant, disruptive or negative behavior that may result from an employee's problems that impact work. Successful interviewing and questioning techniques are stressed. Identifying subordinates mistakes, making suggestions, helping employees solve their own problems and guiding them through issues are included.
EXPECTED OUTCOMES
At the end of the
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From Emma James NLP Training
Time Line Therapy Practitioner Certification Course - 2 days in Bath Somerset
...dealing with complex behaviours and ingrained reactionary negative behaviour is issues.
Remove limiting decisions, behaviours, negative mind sets and release the attachment of the past to your clients every day lives allowing them to move forward easily leaving your job as the therapist so much easier.
Only fully qualified NLP Practitioners can attend this training and I accept non ABLNP
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From Create-Learning
Team Building Program Accountability and Team Cohesion


...hesion and accountability of actions (be they positive or negative).
While needing for a strong team sense of togetherness and remaining safe while involved in emergencies, the team has a challenging time admitting faults, holding others accountable and themselves accountable for actions that are damaging the team.
This lack of communication and accountability are causing many
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From Last Minute Training
Conduct Effective Performance Reviews - empower
Setting goals & objectives to aim for will give supervisors & employees a unified focus & targets to aim for. Supervisors must also learn how to give feedback, both positive & negative, on a regular & timely basis so that employees can grow and develop.
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From Fast Forward Project Management
GDPM - Project Management Workshop




...rcise, looks at the human response to both beneficial and negative changes especially important for delivering change projects. Reinforces the importance of active and engaged sponsorship.
Embedding the Learning
The delegates will discuss how they plan to use the learning and mobilise projects when they return to their workplace. Note this can be a bespoke session for specific
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From Last Minute Training
Conducting Effective Performance Reviews
Setting goals & objectives to aim for will give supervisors & employees a unified focus & targets to aim for. Supervisors must also learn how to give feedback, both positive & negative, on a regular & timely basis so that employees can grow & develop.
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Anger Management
The co-worker who can effectively, yet tactfully, address the negative attitudes of his/ her team mates, increases his/ her team s chance of success as well as minimizes destructive conflicts.
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Rapport and Relationship Building
Workshop Highlights:
Learn how you can create more positive first impressions when beginning a new business relationship.
Gain insight into how top business professionals create rapport with ease to gain the confidence and trust of those that they meet.
Discover the a Compliance Principlesa and the role that they play in decision making and professional selling.
Explore techniques for
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Uncovering and Creating Business Opportunities Module 4
...le share regarding cold calling and how to overcome these negative emotions so that you will see positive results from your efforts.
* We will help you to set reasonable prospecting expectations so that you avoid feeling disappointed or discouraged.
* You will learn techniques for cold calling and also other methods for generating leads that can produce better results with less
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Client Care Representative CCR Certified Training Program 2 Days
...ur
Act assertively on the job
Consequences of conflict
Negative attitudes
Worry
Module 5 - Face to face Listening Techniques
Active listening Skills
Telephone techniques
Voice quality & stereotyped perceptions
Module 6 - How to handle Difficult Clients
Client support summary
Difficult Customer exercises
Day 2
Module 7 - Managing Stress
Defining stress
Bodily responses to
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Customer Satisfaction Servicing Customers on the Telephone
Participants who complete this workshop will:
* Learn the difference between customer Service and customer Satisfaction.
* Master the invaluable tool of Active Listening by hearing and interpreting what customers say and don't say. Learn how to deal with difficult callers and deal with information despite the manner in which it was communicated.
* Recognize forbidden phrases and
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Coping With Stress Home and Work
Are you looking to find balance and greater satisfaction in both your personal and professional lives? Are you feeling the pressure that today's fast paced, ever-changing environment is putting on you? This workshop explores coping and stress in four key life areas: Personal, Work, Couple and Family. High performance no longer means putting work ahead of everything else. Stress is neither good or
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Leading & Motivating Others
Location: Toronto Date: 2008-05-15
List Price: $399 Offered Price: $319.00
Seats Available: 2
* Motivate and inspire staff to reach goals
* Evaluate performance objectively
* Provide negative feedback without arousing defensiveness
* Conduct productive coaching sessions
For more information please call 1-877-313-8881 or copy this link into your browser:
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Time Empowerment TechniquesTM Program
Location: Toronto Date: 2007-05-05
List Price: $495 Offered Price: $345.00
Seats Available: 6
Here are the 4 main benefits of attending this seminar:
Gain control over your reactions to events and have more choices in your life
Release negative emotions, anxiety, fears and phobias in yourself and others
Create positive and lasting changes
Install goals into your future
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From CEO Teams
Inventory Control in Microsoft Dynamics GP 10.0


The Microsoft Dynamics GP Inventory Control course explores all aspects of the Inventory module from the initial setup of inventory items and the multiple methods of valuation supported, to the types of inventory transactions available and the tight integration to the Purchase Order Processing and Sales Order Processing modules.
You learn how to control inventory challenges and maximize your
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From Ripley Training Limited
Practical Marketing Skills Training Course
... the first three years of business including positive and negative outcomes. The courses are very interactive enabling participates to share their experiences and to discuss the tools most appropriate to their respective businesses.
By the end of the course you will appreciate the importance of :
Know your Clients Needs and Profile your clients
Utilising Market Research and Reports
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Practical Marketing Skills
... the first three years of business including positive and negative outcomes. The courses are very interactive enabling participates to share their experiences and to discuss the tools most appropriate to their respective businesses.
By the end of the course you will appreciate the importance of :
Know your Clients Needs and Profile your clients
Utilising Market Research and Reports
more...
From Matrix Mindset Pty Ltd
NLP Practitioner Certification Training






Accelerated NLP Practitioner Certification
Training Course: 7 days or 130 hours flexible.
We now offer modulised weekend trainings
An individual without information cannot take responsibility;
an individual who is given information cannot help
but take responsibility Jan Carlzon
Attend our fun and interactive NLP Training Seminar & become Certified as a NLP Practitioner!
Learn the
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From Raindrop Texas (Part of Entheos Health)
Aromatherapy Raindrop Intensive -Grapevine TX- Oct 23-26




Intensives are 25 hour programs in application of aromatherapy. The program consists of lecture, demonstration and student hands-on-practice of several modalities using oils.
Participants completing the training will:
~ Learn Ancient uses of Essential Oils from Biblical era
~ Learn Chemistry of Essential Oils
~ Understand the Fundamentals of Aromatherapy
~ Learn to Apply Useful Skills in
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From TFS Training Consultants Limited
Project Management



This popular one day course uses interactive exercises to identify various strategies for the setting up and continual assessment of projects. It also looks at risk management and how complacency and assumptions can ruin project implementation.
The course will cover:
a Strategies for setting up and continually assessing projects.
a How to ensure projects are completed to the set
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From Corporate Coach Group
Time Management Training




...sheer volume of work to be done?
Do you ever feel more negative than positive?
Then, you need our training in time management and personal effectiveness that will make you more productive but less busy. Impose order on chaos.
Course Objectives
a To learn the difference between being "busy" and "productive"
a To learn the time management matrix
a To apply the Pareto
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From Tekton Academy
NLP Training for Self Motivation



...our own mind, moods and emotions to stay motivated in any negative condition and at all times.
Thanks to the modern research based scientific approach of NLP.
NLP Trainer & Coach
Nelson Negi (NLP Master Practitioner, trainer and coach, who has trained and coached more than 2000 individuals in the last 18 years. He holds dual MBA in HR and International Business, and is a key note
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From Treeline Training, Inc.
Interactive Interviewing Skills
When your job demands that you split your concentration between inputting information accurately into a computer while interacting with a real, live person who deserves your full attention, what do you do? This program shows you how to build rapport and put clients at ease, keep the client engaged as you input information into the computer, deliver bad news in a way that minimizes negative
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Office Politics
Office politics often stirs up negative images and memories of bad experiences. Learn about negative tactics and the positive side of office politics. Discover how to use office politics to your advantage while being true-to-yourself.
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Dirty Little Secrets That Negatively Affect Work and What to Do About Them
Do you ever wish training would address what really goes on at work? The people problems that nobody wants to talk abouta the people who create obstacles, or are obstacles themselves that prevent you from doing your best work. This program confronts those people problems head-on and gives you solutions and strategies for staying positive and productive among a toxica people and situations.
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Challenging Negative Attitudes at Work
This course explores how to challenge individual negativity as well as how to protect yourself from the negativity of others. Behavioral models to use in coaching yourself and others in how to build optimistic responses to any given situation are taught. Learn how negative norms become entrenched in an organization, department or team and how to create a more positive working environment.
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From Get Set 4 Success
NLP Practitioner
...
TLT allows you to take control of your life. It releases negative emotions like anger, sadness, fear, hurt and guilt and any limiting decisions such as "I can't make enough money." "I can't have the relationship I want" and any other 'cant's that hold you back
Learn the secret to creating your future
Washes away internal blocks that prevent you from moving forward
Hypnotherapy Certification
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From Wayne C. Parker and Associates
Stress for Success
Stress has been identified by repeated studies and polls as the major reason for productivity losses in American business and industry. Eliminating stress is not the answer, however, because "good stress" is the lifeblood of effectiveness. The key to managing stress is to find ways to capitalize on "good stress" and to cope with negative stressors. This one-day or half-day workshop focuses on
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From Dgea Lee School
INNER QIGONG - Chakral Development
This in-depth course will introduce students to human energy structure with strong emphasis on chakral system health. Concentrating heavily on how-to-do aspects, students will learn fundamental methods of Qi (CHI) manipulation for chakral healing, balancing and cultivation. Additionally, subjects of self-harmonization, inner attunement to surroundings, protection from psychological attacks and
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From International Training House
Dealing with negative workspace
...Negative workspace is common ground in many mid- to large sized organizations. Ita s impact on the performance of organizations, the social circle (colleagues, teams, managers) and the personal lives of the people concerned cannot be underestimated. In many cases, negative workspace leads to under performance and to individuals leaving the organization. Often, it are the motivated workers
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From India International Healing Institute
BASIC & ADVANCED DNA2 THETAHEALING CERTIFICATION ,PAST LIFE REGRESION & HYPNOTIST CERTIFICATION






INDA INTERNATIONAL HEALING INSTITUTE UNDERTAKES CERTIFICATION COURSES WHICH ARE RECOGNISED WORLD WIDE. BASIC DNA2 & ADVANCED DNA THETAHEALING COURSE IS FOR 3 DAYS EACH, MANIFESTATION & ABUNDANCE COURSE IS FOR 2 DAYS. HYPNOTHERAPY & PAST LIFE REGRESSION BASIC COURSES ARE FOR 3 DAYS AND ADVANCED COURDES ARE FROM 3 TO 5 DAYS. WE ALSO UNDERTAKE HEALING SESSIONS FOR OCD, RELATIONSHIP ISSUES,
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From The Training Bank
Adaptive Leadership
... feeling of security that someone is in control, not in a negative way, but with both the interest of the organization and the individual in mind. Poor leadership is at the heart of tangible and observable performance downfalls. Absenteeism rates skyrocket as employees are less prone to push themselves both physically and mentally. Work is done well, but within an atmosphere typically charged
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From Human Resources Services
G K Lim's Stress Management Program
...and emotionally weakened many executives with destructive negative stress.
Such work-related stress is seriously affecting personal health and organizational productivity.
Stress cripples the person and the company.
This program helps you unclog your human system -- so that your company's profits soar, productivity increases, and market share enhanced. And your life given a boost.
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From Onlinelearners
French for beginners
A comprehensive language learning program starting with basic notions of the language structure (ppt file), followed by several grammar files (vocabulary and expressions, affirmative, negative, interrogative forms, impersonal structures, how to compare and quantify, speak about time and weather, verbs and tenses, articles, adjectives, adverbs, pronouns, prepositions etc...)
Exercises to do after
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From Luminous Works
Photoshop CS3 Photographic Workflow: Organize, Process, and Output


...l and the file format itself.
convert to DNG (Digital Negative): what is it and how it can save your assets
get images from camera to client: shortcuts and tips to prepare images for their final destination
Manage color: what are ICC profiles and why do you need them?
Correct color consistently and re-editably: How to use Adjustment Layers and other color correction tools
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From Performance Evolution, Inc.
The H-factor in Management



...cting the quality of your product or services.
Having a negative impact on customer perception.
Costing your organization money.
Using these criteria as a guideline, The H-factor in Management will help you identify potential targets. Often, this exploratory process will trigger ah, ha moments. Areas that may have long frustrated your organization, such as failure to follow procedures,
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From Renewal Technologies Inc.
NLP Practitioner Training



...
Release limiting beliefs and decisions.
Let go of negative emotions (energy).
Develop a positive self-image.
Increase motivation and vitality.
Bring goals to life.
Achieve optimum health.
Create ideal relationships.
Advance professionally and financially.
Design life with volition.
Feel truly alive!
For more information on NLP, see the article What
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From Spectra Mind Solutions
APMG certifications training in INDIA













...s of the change initiative while minimising the potential negative impacts.
Key Learning Outcomes
Following complete of the course ?
Indentify why individuals resist change and how to assist people through change
Understand how teams develop and how different personalities can affect its effectiveness
Able to critically evaluate different types of organisational change and begin to
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From Center for Aromatherapy Research and Education
The Art and Science of Applied Aromatherapy







...to open the subconscious, to promote emotional release of negative stored emotions, and will then program the mind with positive beliefs. Lecture, experiential component and demonstration.
Heaing Oils of the Bible is based on both scripture and science. It will inspire you to realize the infinite care and detail to which our creator has gone to provide for us the choices we need to heal and
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From in_cr_ove
PMS Review Meetings
There is a fine line between constructive feedback and negative criticism. Constructive feedback is good for the employee, or anyone you are giving it to. PMS discussions present an opportunity to managers to strengthen the relationship and inspire employees for enhanced performance in the future.
Effective managers learn to master this important skill and reap the enormous benefits of this
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From Training on handwriting analysis and personal growth
Understanding and Enhancing Your Childrens Capabilities Through Their Handwriting
...them to react positively especially when they encounter a negative situation.
You will understand how your children faced the trauma and able to help them minimise the impact
You will listen to my explanation on habits of the successful people and implement these to your children
You will learn on what habits that are holding your children back and how you could help them to
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From NLP Centre of Excellence ltd
NLP Practitioner
...s to personal congruency.
Eradicate unwanted habits and negative emotions
Learn how to enhance your personal congruence and increase your energy levels through resolving internal conflict.
Time Line Re-Patterning.
Learn how to improve how you relate to time.
Release past negative emotions such as anger, fear, guilt, hurt and sadness quickly and effortlessly.
Eradicate old limiting
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From The NLP Company
Self Hypnosis and NLP for Personal Development



Two Day Workshop based on:
Setting outcomes aligned to your values
Letting go of negative emotions
Installing empowering beliefs
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From Pearlcatchers Ltd
Crucial Conversation - personal effectivenss and communication skills



...to express our desires, but because we unconsciously send negative signals to other people. In other words it s not what you say, but the way that you say it. Behaviourists have known of this phenomenon for decades but its implications in the business world have rarely been dealt with in a practical, problem-solving manner.
The aim of this workshop is to explore the human side of these
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From Spectrum Training Services
Real Optimism


Real Optimism
Duration: a Fabulous Day
Overview
Did you know that an optimistic outlook can improve your work satisfaction? Having a positive attitude encourages real optimism. But what exactly is attitude?
Your attitude is your own personal filter for everything that happens to you, around you, or within you, but did you know, what takes place in your world is often not as important as how
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From The Bluestar Group LLC
Telephone Selling


Despite the negative connotation associated with selling over the telephone, the phone continues to be a valuable sales tool, where it is still possible to build relationships and close business.
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From Add Excellence Training and Consultancy Ltd
ADHD Training Calming the Chaos at Home
...affects approximately 5% of school age children and has a negative impact on educational attainment and social development.
Aim
By the end of the day, you will be more confident in your ability and skills to better support children and young people with ADHD due to your improved understanding of the barriers caused by the Condition.
Course Overview
* The Causes of ADHD
*
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From Management Training Systems, Inc.
Creating a Resilient Organization
...duals and organizations have been faced with positive and negative experiences (the ups and downs) and have had to draw upon resilience to meet situational demands. The ability to call upon your resilience or your lack of resilience impacts every aspect of personal and organizational life.
Our reactions, coping or non-coping strategies, in other words our resilience, become automatic. We
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From Segullah and Company Limited
Anger Management
This course provides practical guidance for individuals who wish to improve the way they deal with hostility, anger and confrontation within themselves.
You will gain the tools and techniques to build your confidence when dealing with emotionally demanding situations. You will leave the course with a set of handy reference cards to remind you of key skills and techniques learned during the course
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From Vantage Corporate Education
Difficult Conversations - Communicating for Results
...oach the conversation ineffectively. Both options lead to negative results:
*
Weakened relationships
*
Damaged team morale
*
Damaged credibility
Given the bottom-line impacts, addressing this challenge is crucial to the health of a business. Communicating for Results gives participants a third option - approaching difficult conversations well so that
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From Just ONE Recruitment and Training Limited
Managing Conflict Aggression Violence
...standing of the reasons young people demonstrate specific negative behaviours including self injury, physical violence and the damaging of property. The course looks to improve staff skill/ knknowledge in helping young people manage those behaviours whilst at the same time ensuring staff safety is equally paramount.
The course content will include:
The definition of workplace violence as
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From Digital Film School
Digital Intermediate Workflow and Colorist Program - 9 months
Working on multiple DI softwarea s like
Baselight & Scratch
Film & Video ie Log & Lin Color Correction
Working with Vectorscope & Waveforms
Reverse Telecine Procedures
Scanning 16mm & 35mm Procedures
Working with Cutlist & Edl Conforming on the DI System
Matching Color Consistency of the full film or reel
Applying Luta s
Color Calibration, Calibration of Monitors & Projectors
more...
From Training Connection
Business writing
...
Write opinionated messages
Write apologies
Write negative messages
Write persuasive messages
Unit 3: Understanding Proposals
Write various types of proposals
Focus on client when writing proposals
Unit 4: Letter Proposals
Create a letter proposal
Format a letter proposal to make it appealing
Unit 5: Formal Proposals
Write a formal proposal
Add visual
more...
CSS Training
...argins
Adding Borders
Implementing Padding
Using Negative Margins
Collapsing Margins
Styling Tables
Styling Tables and Captions
Styling Table Cells
Styling Column Classes
Styling Links in Table Cells
Styling for Print
Styling for Specific Mediums
Creating a Print Style Sheet
Hiding Elements for Print
Styling for Print
Applying Complex Styling
more...
From Live to Learn
Adventures in Attitude



Empowerment begins with seeing the possibilities, not just the problems. It means changing our perspective on ourselves and others.
This program is designed to help people understand that how they perceive and respond to events around them is their choice. This awareness is the first step in changing negative attitudes to positive ones. It is the key to establishing personal responsibility and
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From Simply Effective --> Results!
Break the Negative Energy Cycle

...Negative energy is a poison. It can drain you. It reduces your effectiveness and stifles creativity and productivity. It keeps adrenaline pumping into your bloodstream so you are always in the stressful mode of fight or flight. It pumps Cortisol into you, increasing your stress level. It is exhausting and non-productive.
You don t need to allow this cycle to continue. In this class, you will
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From SalesSpeakerPro.com
How to Double your Business Appointments in Half the Time




... successful. And that sales skill training flaw leads to negative outcomes within (3) critical sales performance issues; Sub-par Quota attainment, Sales Employee Turnover and a hit and miss outcome of ramping a new sales employee to Quota in a Pre-determined amount of time.
All of these sales performance outcomes can be measured in real dollars; the good, the bad and the ugly.
This sales
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From SuccessSystems, Inc.
Handling Conflict With Skill


... experience conflicts and even minor conflicts can have a negative impact upon morale, communication, teamwork and productivity. Most people have a spontaneous response to conflict situations that only adds fuel to the fire! Learn new responses that will help you resolve conflict situations with win-win outcomes. You will learn how to identify quickly which of the 3 conflict roles others are
more...
Resolving Performance Problems


...solve the problem! Few people are comfortable with giving negative feedback and most certainly do not like having to confront problem behavior. In this results-focused webinar you will learn how to use tools such as the performance agreement, skillful feedback (positive & negative), and caring confrontation to produce maximum performance results. Even if your organization has a clearly defined
more...
Effective Performance Management


Performance appraisals, even with great forms, are not enough for truly effective performance management! In this results-focused webinar you will learn how to use tools such as the performance agreement, the relationship audit, skillful feedback (positive & negative), and caring confrontation to produce maximum performance results. This program also provides some helpful tips on how to involve
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From Affinity Consulting and Training Group
Adventures in Attitudes - A Guided Program for Achieving Personal and Professional Growth


Adventures in Attitudes is a program like no other. Delivered in ten half-day sessions, or as one continuous three and a half-day session, this is a strategic program designed to help people understand that how they perceive and respond to events is their choice.
This awareness is the first step in changing negative attitudes to positive ones, and in changing disengagement to engagement. Over
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From Innova Training & Consulting, Inc.
Six Thinking Hats




Six Thinking Hats
Six Thinking Hats is a world-renowned course developed by Dr. Edward de Bono that will eliminate unproductive meetings and help individuals organize and maximize their thinking, making problem solving and decision making easier, faster and more effective. Six Thinking Hats teaches you to separate emotion from facts, the positive from the negative, and critical thinking from
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From TACH Solution
Failure Mode and Effects Analysis

...rong--and how to plan and act to reduce the likelihood of negative consequences. It covers:
Discover how to gain insight and understanding about your system, product, or manufacturing process that can directly improve client satisfaction and repeat purchase behavior
Find out how you can minimize the impact of "things gone wrong"
Develop an actual FMEA on a common product to directly
more...
From The Lausanne Training and Development Group
Exemplary Customer Service


...ates the customer
Enhance the Listening Skills to reduce Negative Responses
Manage a Variety of Customer Satisfaction Scenarios
Enhance Skills in Negotiating-Improve Customer Problem Solving Techniques.
Audience:
Anyone who interfaces with external or internal customers (Customer Service personnel, Sales Executives, Front line Executive etc)
Content:
The do s and don ts of Customer
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From Boston University Corporate Education Center
Communicating & Presenting for Management Success
Your ability to communicate with individuals and with small and large groups is crucial to your success. This 3-day course will give you the skills and confidence to listen, give praise and negative feedback, run meetings effectively, and deliver clear messages to any audience. You will have several opportunities to be videotaped and to see and hear yourself in action.
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From TrainingConnections.ORG
Effective Complaint Handling
How does your company handle complaints?
Are they regarded as negative and troublesome issues that deflect resources from the 'real work' of the organization?
If so you need this training. Keep customers happy and make more money!
more...
From Proven Training Solutions
Overcoming Negativity in the Workplace
Identify and reduce the causes of negativity, distrust and poor morale at work. Handle complainers and whiners with more effective coaching and supervising techniques. Increase morale and motivation with improved management, people and business skills. Change bad attitudes and better deal with difficult people.
more...
From Kirk Miller & Associates, Inc.
Overcoming Negativity in the Workplace

Negativity is a style of thinking, and when it flourishes, organizations do not. It can lead to behaviors that reduce productivity, creativity, and effective problem-solving, and increase employee turnover.
The degree of negativity is largely determined by perceptions, beliefs, and the "inner dialogue" each of us brings to bear on our personal and professional undertakings. Organizations and
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From The Really Big Impact Company
The Mindset of Really Big Impact Selling


...ssary to keep repeating the exercise. This is because the negative thought or emotion is still present in the brain. You have created a psychological reversal as the two opposing pathways conflict. This stalemate often exhibits as procrastination.
Neuro scientists will say that a neural pathway cannot be removed from the brain. This is correct. However it is possible to diminish or permanently
more...
Alignment of Purpose


...erful Questioning and Listening skills
4.How to eliminate negative blame throwing discussions
5.How Managers can be powerful leaders and supportive enablers of their people
6.How Managers can become Anchors Of Stability to those below them
7.How to add a coaching style to their skill-set
8.Deep awareness of the Needs of Others
9.How to get your teams to create new ideas, automatically!
more...
