Managing Negative People Course description -- Some people can be difficult to work with. They never seem excited about their work, and they create a general atmosphere of negativity. So how do you handle them? This course will help you identify what it is that makes certain people pessimistic and what you can do to help them. It will identify strategies you can use for boosting self-esteem, morale, and turn negativity more...
Organisational Communication : Harassment ...ility. Harassment can occur anywhere at work and it has a negative effect on everyone who works in an environment where it is tolerated. Even if you're not part of the problem, everyone needs to be aware of the potential for harassment in the workplace. Even if you know it's happening and you do nothing about it, you are still part of the problem. In this course you can examine what constitutes more...
Conflict Management Series: What is Conflict? Conflict happens. Whether it's individuals clashing, organisational change or demanding customers, conflict is a normal part of working life. But it's something that people can find hard to handle and, if you don't manage it carefully, everyone can lose out: you, the organisation and your team. This course will examine what conflict is and broadly explain how it works: the issues that cause it, more...
Conflict Management Series: Personal Reactions to Conflict Conflict happens. Whether it's individuals clashing, organisational change or demanding customers, conflict is a normal part of working life. But it's something that people can find hard to handle and, if you don't manage it carefully, everyone can lose out: you, the organisation and your team. This course will identify why you should consider the importance of good judgement and how this can be more...
JES2 Job Controls ll This course discusses output specifications and output processing and explains how to specify a Universal Character Set image and a Forms control Buffer image. It describes how to force a page break, control line spacing and load characters sets. The course discusses the burster-trimmer-stacker, all-points-addressable printers, and the parameters for advanced function printing. It also identifies more...
Interacting with the Customer Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome more...
Working with Difficult People Respond to Challenges Working with Difficult People: Respond to Challenges, is the thirteenth of fourteen courses in this curriculum. After the completion of this course you will be able to demonstrate several techniques to effectively handle minor and periodic personality differences. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by more...
Developing a Positive Attitude Oftentimes your success or failure depends not only on the situation you are in, but how you react to that situation. Your reaction to the situations you encounter is significantly influenced by your attitude. Having a positive attitude involves looking for the best in a situation, being realistic about possibilities and consequences, and having the courage to believe that you can succeed. It more...
An Essential Guide to Giving Feedback The performance of any business depends upon the performance of everyone within the organization. To ensure that all staff are meeting their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to more...
Effective Feedback for Employees and Colleagues Simulation ...vity. In order to achieve such positive results and avoid negative reactions, individuals must be aware of how others receive and employ feedback and learn the process of providing effective critiques. The Effective Use of Feedback for Employees and Colleagues Simulation will provide participants with the opportunity to develop the skills necessary to effectively communicate feedback to their more...
E-mail and Organizational Communication E-mail is much more than sending information back and forth. This communication tool can change your entire organization. E-mail can affect how you communicate, where you work, what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success. The target is individuals who use e-mail for more...
Moving into Management Simulation ...tion, and you will need to respond appropriately to their negative reactions. This will involve confronting and overcoming their concerns and behaviors. You will also need to resolve conflict between team members. As a new manager, you will need to resist the temptation to continue doing your old job. When Sonya assigns your team to handle the launch of your company's newest electric car, you more...
Leadership in Management Simulation Specializing in the film and television industries, Limelight Connections is a web-based, career-search company headquartered in Los Angeles, California. As part of the marketing team, you have been with Limelight for just under two years. Your dedication, industry knowledge and hard work have paid off, recently earning you a promotion to manager of the department. But with the new title comes new more...
Energizing and Empowering Employees Energy. Without it, the wheels and gigabytes of industry come to a screeching halt. And without energized, empowered employees, your part of global industry will make far less progress. This course introduces you to the importance of energizing and empowering employees. By doing so, you multiply the benefits to your department, team, and organization. The course begins by showing you ways to more...
Leading Change from the Front Line ...o help you. It suggests how you can compare your fears of negative outcomes against the potential gains of making a change. It explains the ways you can find out if others want the change, too, so that you know ahead of time what kind of resistance your idea will face. It even offers suggestions for making office politics work for you when you make suggestions. Finally, it gives you ideas on more...
Team Leadership Promoting Your Team s Effectiveness Team Leadership: Promoting Your Team's Effectiveness offers the student an overview of how to set goals, prevent team ineffectiveness, and measure individual and team performance. The program covers in detail the steps for setting effective goals, the steps for measuring team and individual performance, and the advantages and negative effects of diversity. Managers and team leaders who are more...
Successful Coaching Relationships Coaching is a set of practical skills and a style of relating that develop the potential of both the individual being coached and the coach. For this development to take place, there must be a working relationship between a coach and a willing coachee, a relationship based on mutual trust, respect, commitment and confidentiality. Within this collaborative framework, the coach uses a repertoire of more...
Mindsets Emotions and Coaching ...and emotions of the people you coach. If they are feeling negative about the coaching experience or overcome with anxiety about poor workplace performance, they are unlikely to be receptive--no matter how valuable your insight may be. Getting in tune with your coachee's emotions is something that will take time. But you need to remotivate and reinvigorate them if you want to get results from more...
Coaching Trends ...ching can be used to help coachees deal with positive and negative change, and ways of coaching innovators and mavericks. What factors are important when coaching teams? It's true that many of the techniques that you use for individual coaching will be the same. But when coaching teams, you'll need to run an initial meeting, set boundaries, and deal with team tension. In order for coaching to more...
Advanced Administrative Support Simulation ...taining a positive attitude and avoiding the influence of negative people are among the challenges you'll face. If you take Maxine's advice and successfully improve your skills, you'll then try to establish a partnership with her. This will involve effectively pitching your partnership proposal. If she agrees to the proposal, you'll then have to implement the partnership plan. Also, as Maxine's more...
Safety Health Safety This course explains the regulations that you and your company must comply with to ensure the health and safety of everyone. It also teaches you the negative effects of alcohol and drug abuse and how to respond to warning signs. All employees within an organization, whether new hires or as a refresher program for long-term employees. more...
A Manager s Introduction to Business Law This course introduces managers to the fundamental concepts of business law. It begins by exposing some prevalent legal misconceptions shared by management and establishes the true role that law plays in society and business. The relationship between business ethics and law is explained and how managers serve as vital role models for demonstrating ethical business practices. This course also more...
Graphic Design Primer This WestNet e-Learning module explores the basics of graphic design, including color theory, readability, page layout, and composition as they relate to Web design. more...
Supervisor and Manager Sexual Harassment Awareness ...negative impact on victims, offenders, and the company in which the offense occurs. There are many forms of prohibited conduct that can create a hostile working environment. Training managers and supervisors about the areas of prohibited conduct is an important part of reducing liability. Company managers have an additional responsibility to both their employees and their company to know their more...
Supervisor and Manager Sexual Harassment Awareness Multi-State Edition ...negative impact on an organization's work environment. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to sexual harassment. This role includes knowing the laws, guidelines, policies, and resources for correcting, preventing, and investigating sexual harassment complaints. This two-hour course can help your more...
Web Design Authoring and Graphics This WestNet e-Learning module provides an overview of software tools that can streamline the job of building Hypertext Markup Language (HTML) pages. We briefly introduce the concepts of Web design and the basic technologies poised to expand the ways we create HTML pages and outline the most common technical problems associated with Web graphics. more...
Business Writing - The Fundamentals Professionals are required to communicate effectively and in a meaningful way with coworkers and clients. The Business Writing series will provide professionals with the skills necessary to write effectively in the business environment. Business considerations such as tone paragraph structure writing positive and negative messages effectively and proposal writing are key topics covered in this more...
Business Writing - Writing Effective Proposals Professionals are required to communicate effectively and in a meaningful way with coworkers and clients. The Business Writing series will provide professionals with the skills necessary to write effectively in the business environment. Business considerations such as tone paragraph structure writing positive and negative messages effectively and proposal writing are key topics covered in this more...
Telephone Skills: Effectively Managing Inbound and Outbound Calls This course teaches the skills to prepare for inbound calls and how to deal with them. Guidelines for screening calls putting a caller on hold transferring a call and taking messages are taught. The learner is also stepped through the preparation to make outbound calls including stress management. Leaving voice mail messages developing secondary contacts and delivering negative messages are also more...
Communicating with Difficult People: Handling Difficult Co-Workers Communicating with Difficult People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers cope with their difficult behavior and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type the appropriate techniques to use to cope with and manage difficult behavior and the steps more...
Team Participation: Resolving Conflict in Teams In Team Participation: Resolving Conflict in Teams participants develop an understanding of the nature of team conflict and an awareness of different conflict resolution styles. Using the program's eight-step process for resolving conflict they are able avoid many of conflict's negative consequences and maximize its real benefits. more...
Team Leadership: Promoting Your Team's Effectiveness Team Leadership: Promoting Your Team's Effectiveness offers the student an overview of how to set goals prevent team ineffectiveness and measure individual and team performance. The program covers in detail the steps for setting effective goals the steps for measuring team and individual performance and the advantages and negative effects of diversity. more...
Sales Skills The Fundamentals ...m feeling buyer's remorse. Replace negative words with euphemisms. Simulation Overview: In this simulation, you will meet with Robin Carlson, one of Icon's District Sales Managers, to discuss terminology often used in the field of sales. Through your questions, you will learn the definitions of several terms that salespeople more...
Self Development Increasing Your Assertiveness In Self-Development: Increasing Your Assertiveness, participants learn how to identify the sources of their self-esteem and then use techniques, such as good verbal communication skills, to enhance their self-esteem. Participants also learn how to manage conflict and their emotional responses to various situations in order to become more assertive. Learn To more...
Stress Management Fundamentals for Employees ... the factors that determine whether stress is positive or negative.
Identify the types of stress.
Recognize the process for managing stress.
Unit 2: Identifying Stress Sources
Recognize sources of job-related stress.
Identify guidelines for strengthening workplace relationships.
Recognize sources of personal stress.
Identify internal sources of stress.
Identify the common more...
Financial Management Cash Analysis Management ...ivities in a cash flow statement.
Identify positive and negative cash flows by interpreting a cash flow statement.
Audience:
Non-financial professionals including managers, department heads, and others in the firm who wish to develop a better understanding of financial and accounting concepts and terminology.
Deployment:
Self-Study
Accreditation:
CEU credits: 0.20 CEUs more...
Budgeting Operating Manufacturing Budgets ...fy a variance as favorable or unfavorable and positive or negative. Using variance information, evaluate and brainstorm solutions to a performance issue. Audience Managers who want to gain advanced competency in the areas of budgeting and capital investing. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEUmore...
Interpersonal Communication Effective Communication .... Distinguish between positive and negative organizational climates. Simulation Overview: In this simulation, you will meet with three of your managers to discuss problems the company's rapid growth is causing. There have been several problems regarding your division's ability to fill customer orders. Each manager has already more...
Business Writing The Fundamentals ... such as, tone, paragraph structure, writing positive and negative messages effectively and proposal writing are key topics covered in this series. Learn To To identify guidelines for writing effectively. To identify guidelines for planning a document. To identify guidelines for using an outline form to more...
Business Writing Writing Effective Proposals ... such as, tone, paragraph structure, writing positive and negative messages effectively and proposal writing are key topics covered in this series. Learn To To match types of proposals with their features To identify criteria used for evaluating a proposal. To identify guidelines for identifying clients' more...
Communicating w Difficult People Working with Difficult Employees ... Apply the HELP acronym to prevent negative situations caused by difficult behavior. Recognize potential obstacles to communicating effectively. Discipline a difficult employee by applying the correct process. Audience Managers, facilitators, team leaders, and professionals who need to handle situations with more...
Communicating w Difficult People Handling Difficult Co-Workers ...ir difficult behavior, and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the steps that create the conflict resolution process. Learn To Identify types of difficult personalities. more...
Excellence in Service Working With Upset Customers ...on when offering customer service and how to avoid common negative filters. Identify how to serve upset customers by learning how to calm them, how to follow the Five A process, and how to address abusive customers. Audience: This course is for employees and managers who want to learn the best methods for working with customers and exceeding their expectations. Deployment: more...
Strategic Decision Making Making the Right Decision ...wn center is obvious. However, others anticipate that the negative PR associated with the decision could end up costing the company at least that much in lost sales and lowered customer perception. The objective of your team, is to make a recommendation that is in the best interests of Icon. The goal of this meeting is to generate additional options to help ensure the team has the options more...
Delegation Monitoring Evaluating Results In "Delegation: Monitoring and Evaluating Results," you will learn how examine such areas as how to review delegates, how to maintain task boundaries, how to support delegates, and how to deal with delegates who offer resistance. Delegates need to be assisted in their development through coaching, trust and motivation, and this course teaches strategies in all these fields. To help them to get the more...
Essentials of Management Creating a Positive Workplace ...or on the job, as well as the best methods for addressing negative attitudes. In addition, students learn how to apply guidelines for creating a fun atmosphere throughout their office, department, or division. Learn To Understand why positive employees help an organization succeed. Meet the needs of employees in order to motivate more...
Conducting Meetings Effective Meeting Communication ... Understand what is meant by positive and negative climates. Know the characteristics of both positive and negative climates. Recognize how communication influences whether a climate is positive or negative. Build a positive climate when communicating. Simulation Overview: more...
Change Management Adapting to Change ... transition. List the positive and negative symptoms experienced during the exploration phase. Identify people's needs during the exploration phase. Apply strategies to help manage the exploration phase. Use steps to help manage the uncertainty of the exploration phase. Simulation more...
Correcting Performance Problems Addressing Performance Problems ...r. In addition, you will learn the correct way to address negative employee responses, as well as how to respond when to employee reactions such as denial, excuses, and shifting blame. Learn To Apply the guidelines you should follow when conducting a constructive feedback session. Follow the steps for conducting a feedback session. more...
Managing Change Overcoming Change Obstacles ...arn To Identify the various negative reactions to change. Encourage creativity in your employees. Develop commitment to change in your employees. Identify the reasons why change teams are needed in times of change. Audience This course is suitable for anyone involved in formal more...
Managing Change Managing Yourself Through Change ...phase of transition. Identify the negative symptoms experienced during the exploration phase. Identify the positive symptoms experienced during the exploration phase. Apply the four strategies for managing the exploration phase. Simulation Overview: You will meet with a District Manager and two more...
Team Leadership Promoting Your Team s Effectiveness ...g team and individual performance, and the advantages and negative effects of diversity. Learn To Follow steps for setting team goals. Establish ways to measure progress of team goals. Create standards to measure performance. Follow guidelines to overcome a team's more...
Team Participation Team Communication ...ns over $250,000. Subsequently, the confusion resulted in negative publicity for the company. Unit 3: Nonverbal Communication (0.5 - 1 hour) State the types of information gained about a speaker through nonverbal cues. List the five types of nonverbal communication. Describe the connection between nonverbal and verbal more...
Team Participation Resolving Conflict in Teams ...esolving conflict, they are able avoid many of conflict's negative consequences and maximize its real benefits. Learn To Differentiate between the content and process of conflict. Understand why lack of team conflict is unhealthy. Employ the eight-step process for resolving conflict. more...
Achieving Success Without Authority Personal Accountability ... Differentiate between positive and negative coaching behaviors. Differentiate between accountability and responsibility. Differentiate between direct and indirect accountability. Differentiate between influence and manipulation. Audience This series is aimed at all employees in more...
Achieving Success Without Authority Focusing on Results ...finding it difficult to complete her tasks and has a very negative attitude to her work at the moment. Icon has just been restructured and Cindy's job has been re-defined. She was against this change but did not have any choice. She feels adrift from the newly restructured organization. Unit 2: Getting Results Through Influence (1 - 2 hours) Identify the four steps more...
Business Etiquette Communicating in Today s Workplace ...es you should fulfill to prepare for a meeting. Avoid negative action during a meeting. Identify the actions you can take for building rapport with callers. Identify a well-written subject line. Sequence the features of a business letter in the order they would appear in a letter. Audience The target audience for this series is any employee in an organization who wishes to more...
Advanced Business Comm Enhancing the Comm Message ...essages. To identify guidelines for writing effective negative messages. To identify guidelines for writing persuasive messages. To identify guidelines for communicating with people of other cultures. To identify considerations for writing effective press releases. To identify considerations for effective handling of press conferences. To identify guidelines for more...
Telephone Skills Professionalism Through Basic Skills ... Select techniques you can use to stay positive during negative telephone calls. Select the elements that comprise a professional telephone voice. Simulation Overview: In this simulation, you will meet with Kim Stein, Call Center Supervisor at Icon's customer service center. You are a new telephone account executive, and you're in your first week of orientation training. In this more...
Telephone Skills Effectively Mng Inbound Outbound Calls ...l messages, developing secondary contacts, and delivering negative messages are also covered. Finally, the learner is guided through procedures to make persuasive calls, including calls for building relationships with prospective customers. Learn To Screen calls. Give the caller options. Deliver negative messages. Close a sale. Audience All front-line managers, more...
Frontline Leadership Positively Influencing Workplace Culture ... Follow the process for addressing negative attitudes. Follow guidelines for inspiring employee innovation. Identify steps of the process for addressing failed innovation. Audience This program is developed for all employees in an organization who want to learn how to use an organization's culture to influence more...
Mentoring Using a Mentor to Your Advantage ... Mentoring for Excellence program. However, Janelle had a negative experience with a mentoring program at her last place of employment and is reluctant to take part in your program. As the Director of Mentoring for Excellence, you want to alleviate Janelle's concerns and emphasize the benefits of mentoring. Your goal in this discussion is to help Janelle identify her learning style and explain more...
Moving from Technical Professional to Mgr Series Managing Personnel ...dentify potential team problems. Identify positive and negative consequences of team conflict. Identify strategies for conflict resolution. Simulation Overview: You've been asked to manage a new project within Icon International that has to oversee the introduction of new software. Recently, a similar project team was dissolved because it wasn't performing very well. This was due to a more...
Bullying in the Workplace Learn to recognize the symptoms of classic bullying behavior in the workplace. Become proactive: learn to transform strategic information into a successful action plan. Gain tips on how to develop a plan to effectively spot and stop bullying patterns. more...
Business Card Design Make a great first impression with your business card. A well-designed business card is an effective selling tool for highlighting the nature and forte of your business. Explore the basics of business card design and get inspired by illustrations of effective use of colors, fonts, designs, and borders. more...
Considering an MBA? Thinking of applying for a Masters in Business Administration (MBA)? Make an informed decision. Gain an understanding of the potential advantages and disadvantages of the many MBA options that exist and the potential costs of programs. Find out how to effectively prepare in order to gain successful admission. more...
Eliminating Feedback Filters Communication filters serve to protect our self-image, reinforce the perceptions we hold, and shield us from negative or threatening feedback. Gain greater perspective on interpersonal work dynamics by successfully identifying and overcoming the most common information feedback filters. more...
Energize with Aerobics! Looking to start an exercise program? Find out if aerobics are for you. Review six popular aerobics activities and examine the skill and intensity level of each activity, the benefits and disadvantages of any particular option vis-a-vis another, the duration, and the required equipment. more...
Resolving Customer Complaints It is imperative to minimize the damage dissatisfied customers can cause to your bottom line and reputation of your business. Identify different types of customer complaints and learn to ensure optimal customer satisfaction by effectively handling and resolving these issues. more...
Running Tips for the Beginner Running is inexpensive, increases your energy, and takes little time. It s a personal activity that can help you stay fit and feel better. Whatever your motivation is for starting a running regimen, the tips you acquire here will help you set realistic goals, stay motivated, plan a routine and avoid injury. more...
Schoolyard Bullying This JEDlet provides a one-stop resource for parents and teachers dealing with bullying situations at school. You will explore what behaviors are unacceptable and learn what background triggers contribute to this destructive conduct. You receive practical advice on handling both bullies and victims and putting an end to bullying situations. more...
Selling Your Company to the Press It suggests different strategies to help you prepare for the interview and proposes some tips and tactics for skillfully answering pre-interview and interview questions. Glean some tips on how to present your organization and your message in a positive manner. more...
Successful Team Dynamics Examine the five-stage lifecycle of a work group. The five stages of team development provide you with a framework to facilitate conflict management and encourage productive team dynamics. This JEDlet also offers helpful tips on dealing with teams from creation to termination. more...
'Win-Win' Sales Strategies Looking to improve communications with your clients? Discover a new way of doing business by integrating Bob Burg s approach in Winning Without Intimidation. Using positive preparation methods, you can prepare mentally to make a sale and overcome any obstacles you might encounter in the process. more...
Workplace Substance Abuse: Symptoms and Intervention A concrete, structured approach is a must for dealing with substance abuse issues in the workplace. Learn how to detect the symptoms of alcohol and drug abuse, deal with your affected employees and maintain productivity in your organization. more...
Wrestling with Stress Discover tips and hints on how to minimize stressful situations in order to promote maximum physical and mental health. As an individual, you have an obligation to yourself, your family and your employer to stay in good shape and to effectively manage personal stress. more...
Customer Service Development ...r dissatisfied customers will tell to 9 to 12 about their negative experiences.
Most of the time, unsatisfied customers just leave away without complaint.
The program for Customer Service Development (online and tele-conference) is designed for organizations that look to improve their people attitude and process to serve their customer. This great program is designed to strength YOURmore...
graphic design I ...stones in graphic design such as proportion, positive and negative space and grids adds logic to the lessons.
Start training in the three major graphic software tools available today efficiently: Photoshop, Illustrator and Quark XPress (optional). You will learn how the different softwares INTERACT with one another and how to apply them to real graphic design projects and traditional offset more...
Guidelines for Reference Checking To make informed and advantageous hiring decisions, reference checking is crucial. Discover effective techniques for contacting references, formulating powerful questions and obtaining relevant information on potential new hires. more...
Nuances of Netwriting You do not have to be a professional writer to learn how to create compelling Web site content. "Netwriting" is evolving into a new discipline. It is an invaluable skill that anyone can learn. Find out how good Web writing sells, fosters successful online business relationships, and creates Web-based credibility for your company. more...
Read Your Candidate Better evaluate job applicants by identifying the various messages they send during an interview. Use a variety of question types to provoke specific responses and determine whether the candidate possesses the necessary qualifications. more...
Recruitment and Interviews: Capturing Competency Looking to pinpoint the skills and abilities of a candidate? Incorporate this proven five-step competency-driven template into your recruitment interviews. Examine the prerequisites of this process and explore tips on gathering and interpreting revealing data on applicants. more...
Recruitment Interview Pitfalls Conduct interviews in a professional manner and make a positive impression on candidates. To create a positive experience for you and your candidates, determine the key components of a successful recruitment process, learn how to avoid typical pitfalls, and take note of effective communication techniques. more...
Reducing Stress with Yoga Feeling stressed lately? Taking the time to breathe or stretch may change your entire day. Yoga provides safe and healthy stress management to help you substantially improve your overall health. Explore a number of exercises that can be incorporated into your busy lifestyle and choose the techniques that best suit you. more...
Advanced Layout Design Course ...concludes with a discussion on the importance of balance, negative space, and strong focal points. In the exercise, you'll apply these principles to a book jacket design.
LESSON 3 Structure and Deconstruction Lesson Three looks at ways of moving beyond traditional layout structures and using a more intuitive, experimental approach. Unconventional structural approaches discussed will include more...
figure drawing Life drawing is a fundamental artistic challenge. Capturing the human figure in all its infinite, intricate variations requires both a mastery of technique and a thorough understanding of the body.
In this six-lesson course, the artist Anki King will help you make your figure drawings come to life. Following traditional methods, you'll learn the standard measures and proportions artists use to more...