Instructor Led Network Training Classes in Egypt
From Contacts Plus
AT&T Certificate for Call Center Team Leaders


...n-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center.
Module 1: Introduction
Module 2: Defining and Performing the Team Leader Job
Module 3: Communication
Module 4: Development Process
Module 5:
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AT&T Certification for Managers
...n-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
How to integrate the contact centre
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AT&T Certification for Supervisors
...n-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
The relationship between data and
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AT&T Certificate for Call Center Team Leaders




...n-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Knowing what does Team leader means.
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AT&T College of Call Center Excellence For Agents


...n-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve your entire Contact Center performance.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Knowing the real
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