Online Networker eLearning - Training Resources
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From Serebra Learning Corporation
Leading from the Front Line Simulation
...networker, dealing with the issues that arise when informal leaders take the initiative and lead from the front line. As the Manager for the Customer Service Team for Cross & Witherson, Unlimited, you have been made aware of a growing problem with product returns. Using your management and persuasive skills, you must convince both your manager and your fellow co-workers of the value of
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