Networking Fundamentals Training

The Academy of South Florida, Inc ...eek. With the Convergence of Voice and Data technology, networking fundamentals and the understanding of circuit switched systems are necessary to manage today s complex communications challenges. The CCVP certification recognizes the increased importance placed on IT professionals of today who are responsible for integrating voice technology into underlying network architectures. more...

The Resource Center The Resource Center, established in 1995, has the largest selection of call center, help desk, and telecommunication education resources anywhere on the web today, including books, videos, self-study aids, and public and onsite seminars and certifications. Whether you are organizing a help desk for the first time, or you are an experienced call center manager or analyst implementing more...