Online Non eLearning - Training Resources

Architecting Web Content (Master Class)-Self Directed ...ective for the user as possible. This course is aimed at non-programmers, but many programmers have found it a useful introduction to the idea of information architecture. It is taught from the perspective of content creation so you will learn how to organize your information so that it will make sense to your users and it will be easy for them to use.After learning just what information  more...

Influence Your Customer to Take Action and Buy Achieve the right personal chemistry throughout the selling process. Selling is a balance of give and take. You give your customer what they want to know about your product or service can do for them, and then they `take` it from you in exchange for a price. Most often referred to as closing, you ask them to make a decision by suggesting they take action. According to the old school of  more...

How to Build And Maintain Rapport With Your Clients Learn how to build rapport with your clients and get beyond small talk. Whether it`s a salesperson with customer, manager with employee, teacher with student or parent with child, rapport skills are the foundation for successful communications. As we think of rapport being a degree of harmony that we have with someone, it takes on powerful dimensions in developing relationships. And when a person  more...

Architecting Web Content (Master Class) ...ective for the user as possible. This course is aimed at non-programmers, but many programmers have found it a useful introduction to the idea of information architecture. It is taught from the perspective of content creation so you will learn how to organize your information so that it will make sense to your users and it will be easy for them to use.After learning just what information  more...

Sexual Harassment in the Workplace Series ...se 3462 and 3463. It is developed to educate managers and non-managers about the causes and effects of sexual harassment in the work environment. It looks at the elements that define behavior as harassment, methods that can be used to prevent it from occurring, as well as ways to deal with the situation if it happens. As of 8/17/07, this course complies with the following legislation:  more...

The Internet - Applying the Basics to your Business Conducting business research through the Internet Module 1. Introduction to the Internet In this module, the basics of starting out on the Internet are explained,especially for those participants who have never used a computer before. It is user friendly and in easy to understand language, so it is not confusing to the participants. The basic language of what the Internet is, what are search  more...

The Cure For What Retails You This course explores how to increase retail sales. During this course, students will explore ways to increase their retail sales. The course works for all levels of retail sales from general sales staff to management but also addresses concerns of small business owners.  more...

The Cruise Market - Instructor Led Earn great commissions by booking cruises, one of the fastest growing segments of the travel industry. Learn the basics of the cruise product, cruise classifications, destinations, types of cruises, print resources and non-automated reservations procedures.  more...

The Art of Professional Telephone Communication Turn your telephone calls into a selling advantage Business and telephone calls go together like salt and pepper. When you use the telephone you are at the disadvantage of not being able to see your customer. There are verbal skills and strategies you can use to turn the telephone into a selling advantage. Tuning in to key words will indicate buying style and presentation preferences. You want  more...

Systems Requirements Analysis and Design Writing ...alysis and design. This course is for both technical and non-technical professionals who will need to gather and write business and technical requirements for the purposes of systems analysis and eventual systems design and implementation. Modules covered include: ?Introduction to Requirements Writing and Writing Tips ?Interviewing the Users ?Writing the Statement of Work ?Writing the Business  more...

Starting and Growing a Business on the Internet Starting and Growing a Business on the Internet involves many things, many processes. In order to be successful online, there are certain steps that must be followed. Starting and Growing a Business on the Internet involves many things, many processes. In order to be successful online, there are certain steps that must be followed. Such steps include recognizing what type of business is best to  more...

Social and Emotional Learning This course covers the meaning of emotional intelligence and the importance of social and emotional skills in teaching and parenting. This course is for teachers and parents and anyone involved in helping young people with their learning. The course covers the basics of Social and Emotional Learning- what it is; why it is important in schools and in the home today. It also provides information  more...

Starting A Business?: How To Develop An Effective Business Plan You will learn how to develop, analyze and sell an effective business plan for your company or organization. This is not your ordinary "cook-book" workshop on Business Planning. Dr. Frank Leibold integrates solid business concepts he teaches MBA`s with invaluable tips he has acquired over 40 years of progressive executive business experience. He has developed and evaluated numerous plans, in a  more...

Spanish Language: Electrical Safety (Seguridad con la Electricidad) ...n in Spanish provides an overview of Electrical Safety to Non-qualified personnel. It discusses basics of electricity, safe work practices, lockout/tagout procedures and importance of PPE and housekeeping when working on electrical equipment. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning  more...

Search Engine Marketing Strategies for Small Business Operations - Instructor Led Let an Search Engine Expert teach you how to quickly obtain top rankings and generate $$$ for your small business. A Great Value! Learn the secrets of effective search engine positioning and boost your Internet selling power a hundred fold. The perfect web business is the one that drives "targeted traffic" to their web site. How is this done? By achieving a top ranking in the major search  more...

Shipping with Dry Ice This course, "Shipping with Dry Ice", has been designed with specific exercises related to the transportation of dry ice ("carbon dioxide, solid") by air from a shipper`s perspective. Our 10 step approach encompasses all of the activities which must be addressed when preparing dry ice for shipment by air. This course can be completed as quickly as you care to, depending on how much time you can  more...

Selling Vacation Packages and Tours - Instructor Led Earn great commissions by booking vacation packages and tours, one of the fastest growing segments of the travel industry. Learn the basics of the tour product, components of tours, tour destinations, types of vacation packages and tours, print and electronic resources and non-automated tour booking procedures.  more...

Ready, Set, XML for Non Programmers ...non-programmers. Learn to read and write documents in XML, the key to new Web content and e-commerce. In this course you learn why XML is becoming a key standard on the Web, how it changes the way you write, and how XML tags take your text through a maze of software from your desk to the user. You learn about the critical role of software called a parser, that monitors the tags you write to  more...

Recognizing Employee Performance ...r organization offers. There are suggestions for powerful non-monetary rewards and ideas on how to use the job as a way to recognize and motivate. There are also techniques to help you deliver recognition effectively through coaching and feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Motivated employees don?t just  more...

QuickBooks Pro 2008 ... Pharmaceutical and the Oil Industry as well as extensive non-profit work. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to 3 hours. However to maximize the learning experience, that online video  more...

Poetry Writing For Dreamers and Non-Dreamers One-on-one mentorship. This course teaches the craft of poetry writing resulting in publication and ISBN(see full description). This course focuses on the art of poetry on two levels, one as a craft and one as a concept. Basic structure and form are taught along with the encouragement to use only those formats supporting the poet`s vision and intent. Students will work on a one-to-one mentoring  more...

Payroll Accounting Learn quickly from an accounting expert how to carry out the entire payroll process. This course is designed to introduce individuals, entrepreneurs and small businesses to the cost of labor and its related payroll taxes. In some companies, payroll costs represent more than one-third of the operating costs. The employer is liable for meeting reporting requirements and for the money withheld from  more...

Newsletter Writing for Non-Profit Organizations ...letter from concept through mailing on a limited budget. Non-Profit Organizations have unique budgetary issues when it comes to collateral materials such as newsletters. Often an information source as inexpensive to produce and distribute as a newsletter is overlooked due to misunderstanding the amount of work and expense involved. In this course the Student will learn how to create a quality  more...

Mastering RoboHelp Office 2002 ...aming topics; assigning and updating keywords; and adding non-scrolling regions. Defining Appearance and Navigation covers defining main and secondary windows; using window and background color; adding main window buttons; formatting text in RoboHelp and RoboHelp HTML; creating and updating the Contents tab, browse sequences and the Index tab; creating and modifying RoboHelp HTML templates;  more...

Legal Nurse Consulting Certificate Program ...an Association of Legal Nurse Consultants and $ 99.00 for non-members. A fee is added for shipping. "Legal Nurse Consulting: Principles and Practice" Edited by: Patricia W. Iyer, MSN, RN, LNCC. Bocca Raton:CRC Press;2003. American Association of Legal Nurse Consultants 4700 W. Lake Avenue Glenview, IL 60025 Phone: Toll Free: Fax: Email: Website: http:// Call and order your text book as  more...

Information Technology Infrastructure Library (ITIL) ...udents, industry professionals, organizations, the IT and non-IT savvy, and aims to provide participants with raised awareness and understanding of the ITIL best practice framework and its application. Give your resume or business the edge with ITIL awareness and understanding! The following processes and functions will be covered in this course: IT Service Support IT Service Delivery Service  more...

How to Locate the Very Best Funding Sources for Your Organization A self-paced course that teaches you how to effectively locate grants for your organization. This self-paced course gives you the tools to quickly and effectively find the very best funding sources for your organization. The author of this course allows email contact on a limited basis. This is a self-directed course. The author however will respond to any questions you may have as long as they  more...

How to Serve Your Customer This course looks at increasing customer service levels. This course explores how to create better customer service in a variety of atmospheres and locations. The course works for the beginning worker or management level.  more...

How to Make any Event Special This course explores aspects of event planning. This course explores event planning for business or personal settings. By exploring ways to streamline the event planning sequence, this course helps students plan their events from the ground up. Additionally, students create valuable templates that will assist them in future event planning.  more...

How to Successfully Manage a Small Business Pay Per Click Advertising Budget Pay Per Click Marketing Techniques that will save you time and make you money. The advent of pay-for-click search engines now offers you a benefit of instant traffic. To achieve high rankings with the search engines can take 4-6 months with a new site, but with pay-per-click search engines people find you immediately after you setup your account and your bidding request is approved. This tutorial  more...

Grant Writing Fundamentals for Non-Profit Organizations A self-paced & directed class that gives you the tools to effectively prepare grant proposals to seek funding for non-profit organizations. This self-paced class will give you the tools you need to efficiently and effectively prepare grant proposals to seek funding for non-profit organizations. To keep the cost of this course low we do not provide instructor interaction.  more...

Hotels and Lodging - Instructor Led Earn great commissions by booking your client s hotel accommodations. Learn the basics of the hotel product, rate structure, property and room classifications, codes, published and automated resources and non-automated reservations procedures.  more...

Financial Basics for Non-financial Managers ...non-financial manager make sense of the terms and concepts that are used in managing the financial aspects of a business. It explains basic financial structure and discusses the financial information you must have to run a business. You will learn how to read financial reports and understand the purpose and limitations of each. You will also get tools and methods to give you a complete picture  more...

Build Your Own BIZ(tm) - Pricing Your Product This course will help you price your product for profitability and stability.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Price Your  more...

Build Your Own BIZ(tm) - Selling Skills This course is designed to sharpen your selling skills and help you close more sales. It will also help you set sales goals and measure the effectiveness of your sales force. Build Your Selling Skills and Close More Sales This course is designed to sharpen your selling skills and help you close more sales. The class includes text and downloadable resources. Description of Course Selling Skills  more...

Build Your Own BIZ(tm) - Teamwork This course will help you learn to build strong and effective workforce teams.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Build  more...

Build Your Own BIZ(tm) - Using Financial Statements Understand and utilize financial statements to help you measure how well your company is doing. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business  more...

Build Your Own BIZ(tm) - Writing a Business Plan Business plans play a vital role in getting your company up and running. They help you clearly define your goals, expectations, and needs. This online course will help you craft a successful business plan for your organization by providing valuable insights via video, text, and downloads. The course of study has been expertly developed by an accredited college and can be completed within the  more...

Build Your Own BIZ(tm) Comprehensive Certificate Complete, Build Your Own BIZ(tm) package is a web-based resource of 17 comprehensive modules designed to help you work smarter, stay competitive, and make more money. You can complete your course of study sooner than the time period stated. You will have 1 year access to this course from the day of enrollment. Group discounts available. Build Your Own BIZ? Build Your Own BIZ? is a web-based  more...

Build Your Own BIZ(tm) - How to Hire This course will help you make sound hiring decisions that help you maximize employee retention and return on investment. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your  more...

Build Your Own BIZ(tm) - Networking Learn to establish, nurture, and maintain mutually beneficial relationships with practical networking strategies.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your  more...

Build Your Own BIZ(tm) - Performance Improvement This course will help you facilitate performance appraisals with your workforce.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.  more...

Build Your Own BIZ(tm) - How to Fire Firing an Employee may be the most difficult function you have to perform. How to Fire will help you get through this difficult process. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this  more...

Build Your Own BIZ(tm) - How to Borrow Money How to borrow money for business needs in a responsible and company-building manner. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.  more...

Build Your Own BIZ(tm) - Customer Service Strategies This course will help you understand the importance of customer service and help you define who your customers are, how to measure customer service, and determine the appropriate methods for obtaining customer feedback. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special  more...

Build a Powerful Branding Strategy--Instructor-Led ...ers to creating a brand position to developing visual and non-visual identifiers to developing a communications and PR message. At every step of the way, you will build a brand that supports exactly what you want your customers to think of when they hear your company name. After each assignment in this course, you will be able to compare your answers to those of an expert. Feedback on your work  more...

Build a Powerful Branding Strategy--Self-Directed ...ers to creating a brand position to developing visual and non-visual identifiers to developing a communications and PR message. At every step of the way, you will build a brand that supports exactly what you want your customers to think of when they hear your company name. After each assignment in this course, you will be able to compare your answers to those of an expert. Feedback on your work  more...

Build Your Own BIZ(tm) - Better Budgeting This course will help you gain an overall understanding of the budgeting process. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Create  more...

Build Your Own BIZ(tm) - Bootstrap Marketing This course will help you create a marketing plan and learn to promote your product effectively.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business  more...

Build Your Own BIZ(tm) - Branding and Beyond Learn how to use branding to set your product or service apart from the competition and build value. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business  more...

Build Your Own BIZ(tm) - Crisis and Continuity Planning This course will help you plan for business-disrupting events and make certain that you can continue operation of your business if one of these events occur.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the  more...

Build Your Own BIZ(tm) - Customer Service That Sells Develop an internal customer service culture that is dedicated to serving your customers. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.  more...

Build Your Own BIZ(tm) - Dynamic Workforce Management Effective personnel management is vital to your business. Dynamic Workforce Management will help you make sound personnel management decisions. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained  more...

Build Your Own BIZ(tm) - Employee Handbook This course will help you develop an employee handbook that helps you communicate the mission, vision, and objectives of your company. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this  more...

Beyond Grant Writing and Approaching Viable Funding Sources with Success Many grants are developed and submitted to possible funding sources each year. Few are chosen for funding. This course will highlight the characteristics of a funded grant and a granting organization`s criteria for success. This self-directed course will guide the participant through the process of finding, applying and successfully engaging grant funding sources. The five (5) week course will  more...

Basics of Business Math Series This series is designed for users who want to improve their basic math skills. It covers basic mathematical calculations commonly used in business settings. Courses cover computing fractions and decimals, the order of operations for combined computations, and solving equations and word problems. It includes the use of proportions, ratios, and percentages, and also provides instruction on the use  more...

Accounting In An Hour ...s by providing the basics in just 60 minutes. It prepares non-financial learners to understand and get involved in financial discussions and to make better decisions on financial matters. It is suggested that the student realistically consider their abilities and knowledge in the subject area and review the course description before enrolling. This course is self-directed and should not be  more...

5 Steps to Effective Persuasive Business Communication Get quick results with this proven method and technique. The main objective of this course is to equip you with a proven method and persuasive writing technique. This course is designed specifically for anyone who wants to get the "target audience" to take action or shift their opinion or point of view. Since no one can be expected to change their mind or take action if they are not predisposed  more...

401(k) Training & Certification Program Learn how to adminster the federally-mandated 401(k) rules and earn a "Certified 401(k) Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. 401(k) plan implementation, communication, and administration are some of the hardest and most complex tasks undertaken by  more...

QuickBooks Pro 2007 ... Pharmaceutical and the Oil Industry as well as extensive non-profit work. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to 3 hours. However to maximize the learning experience, that online video  more...

Basics of Organizational Communication ...mmunicators. Content Includes such topics as a verbal and non-verbal communication, persuasion, conflict and anger, and listening. Your expert-led training is presented by Joe Tucker. Joe Tucker, a consultant/trainer for Intelligent Concepts, Inc. has extensive experience in technologies such as DNS, DHCP, VPNs and TCP/IP routing and configuration. He has trained many clients on use of  more...

Adobe Photoshop CS4 Extended: Essentials ...ons and an improved interface. In addition you will learn non-destructive color effects and color correction, how to set file format and image compression for use on the web and how to create and apply special effects. By the time you?ve finished watching Total Training for Adobe Photoshop CS4 Extended: Essentials, you will be proficient will the skills required for managing and manipulating  more...

Adobe Photoshop CS3: Advanced Adobe Photoshop CS3: Advanced Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best  more...

Adobe CS3 Web Design: Workflow Adobe CS3 Web Design: Workflow Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best  more...

Valuing Diversity Course description -- This course provides an excellent base for the manager to learn about his or her own beliefs and to see the potential of a diverse workplace. There are tools and techniques to help a supervisor learn to recognize the positive contributions all employees make in achieving the goals of the organization. There are suggestions for modeling and promoting organizational values and  more...

MBA in a Box Fast and easy-to-use methods to create success in any small business.  more...

About 360-Degree Performance Feedback ...ly new (approximately ten years old), public, private and non-profit sector organizations presently use 360-degree feedback. In fact, as of the mid-1990s, nearly all Fortune 500 and Fortune 1000 companies were using it. As well, many Global 2000 companies have incorporated this process as an essential complement to existing performance appraisal schemes. Upon the completion of this course, you  more...

Effective Telephone Techniques This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology  more...

Workplace Communication Skills Poor communication is often blamed for discord, errors, and misunderstandings in the workplace. In fact, and more correctly, poor communication of intent causes these problems. They occur when people are unwilling to say exactly what they mean, or what they want. They also occur when there is a reluctance or an inability to get clarification of another person's intent. These situations can be  more...

Advanced Database Recovery and Repair in Oracle 10g To outline the processes for recovering non-critical files, performing incomplete recoveries, and repairing corrupted components of databases  more...

Advanced Project Leadership - Bringing Home the Value ...eaches project managers to consider both the monetary and non-monetary value of a project, first of all by understanding how a project supports strategy. Project Managers will learn how to calculate Earned Value, Return on Investment and Net Present Value. They will also learn how to interpret the results to make decisions about the value of a project. Finally, project managers will learn about  more...

Cryptography To define cryptograhy and identify its use in ensuring the confidentiality, integrity, authenticity, and non-repudiation of information  more...

Non-value-added Steps and Tasks Anytime you have products sitting in inventory it means your resources are not producing cash flow. Identifying and removing the non-value-added steps and tasks in the supply chain is the key element in effective inventory management. This course examines how Lean businesses seek to integrate their supply chains with their production processes so as to minimize inventory levels, improve the flow  more...

Calculating Process Capability When process data fails to produce a normal distribution, special indices are required to calculate process capability. This course teaches Black Belt candidates the indices for non-normal process capability, and discusses how to transform non-normal data for use in standard statistical tests. It also examines the difference between continuous and discrete data, and the distributions used for  more...

Conducting the Behavioral-based Interview Interviewing is no longer a process of interrogation. In fact, the previously held view that an interview is an opportunity for an interviewee to "sell" himself is under considerable challenge. What's taking the place of the traditional interview? The behavioral-based interview. The behavioral-based interview differs significantly from traditional interviewing styles because it focuses on the  more...

Non-Unionized Workplaces HRCI PHR ...any's employment practices are in line with work rules of non-union environments and that employee issues are resolved in a legally defensible manner. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of work regulations and employee issue resolution. In the areas of work regulations, you will learn about policies, procedures, and work  more...

Managing and Rewarding Top Performers Does your company have a policy in place for hiring and retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and ultimately retain top performers through a  more...

The Principles of Financial Management ...nals but also managers whose responsibilities are largely non-financial--can use this tool to generate and analyze the financial information that is essential to decision making in business. Understanding the principles of financial management helps all managers, from line supervisors to senior executives, to use this tool more effectively to support the organization's goals. This course  more...

The Basics of Budgeting Running a department without understanding the budget process is like driving a car without knowing how to steer. Every manager needs a basic understanding of how to plan, use, and monitor adherence to a budget. Addressing the needs of your own budget process will help you support the financial processes and goals of your organization as a whole. In this course, non-financial managers will learn  more...

Financial Statements ...l condition to investors and lenders. Managers--including non-financial managers--can use these statements to understand how the organization is doing: Are any changes needed? Can the organization improve? How quickly is the organization growing in comparison with its competitors? Are there any financial danger signs? This course provides a foundation for reading the three key financial  more...

Visio 2000 ...rk diagram by using the Network Diagram Wizard. Import a non-Visio drawing by using the File menu. Export a Visio drawing to a non-Visio drawing format by using the File menu. Audience The target audiences for this course are End Users, Technical Managers, Application Developers, System Analysts, Software Engineers, and other Network Designers and Project Managers. This course is intended  more...

Exchange 2000 Server--Part 2 Configuring ...s. Configure KMS to issue version 1 (v1) certificates to non-Secure/Multipurpose Internet Mail Extensions (S/MIME) clients. Publish an external certificate to a Group Policy Object (GPO) in a domain. Configure incoming connections. Configure outgoing connections. Enable message filtering on a virtual server. Identify the types of attack that e-mail systems are susceptible to. Identify  more...

Windows 2000 Network Infrastructure Admin --Part 1 DHCP DNS WINS ...y specifying its TCP/IP properties. Configure WINS for a non-WINS client by creating a static mapping. Sequence the steps in the name resolution process using a WINS proxy when the mapping is not present in the cache of a computer. Check the consistency of a WINS database. Clean up a WINS database. Back up a WINS database. Restore a WINS database. Match the type of replication to be  more...

Windows 2000 Install Config Admin --Part 2 File Sys Hardware Config ...ng System Settings Duration: 2 - 3 Hour(s) Install non-Plug and Play hardware by using Add/Remove Hardware Wizard. Update a device driver by using Device Manager. Configure driver signing options by using the System Properties dialog box. Match the situation related to driver signing errors with the steps involved in troubleshooting the error. Create a hardware profile by using  more...

Windows 2000 Install Config Admin --Part 2 File Sys Hardware Config ...ng System Settings Duration: 2 - 3 Hour(s) Install non-Plug and Play hardware by using Add/Remove Hardware Wizard. Update a device driver by using Device Manager. Configure driver signing options by using the System Properties dialog box. Match the situation related to driver signing errors with the steps involved in troubleshooting the error. Create a hardware profile by using  more...

Oracle8i Database Admin Manage Storage Structures ...ntify the situations that lead to the creation of various non-schema object segments. Identify the situations that lead to the creation of various non-schema object segments. Identify the considerations behind the precedence order of storage parameters. Coalesce free space in a given tablespace by using Oracle Tablespace Manager. Identify the correct sets of objects and their fragmentation  more...

Oracle8i Database Admin Manage an Instance ... database with the information stored in them. Match the non-database files with the information stored in them. Sequence the stages in processing a query. Identify the combinations of the shared pool components and the information stored in them. Identify the characteristics of the database buffer cache. Match the contents of the Program Global Area (PGA) with their uses. Identify the  more...

TCP IP Internetworking on Windows NT 4 0 Curriculum Course Overview This course series will help individuals prepare for certification exam 70-059. This exam is an elective for MCSE certification. To become a Microsoft Certified Systems Engineer you are required to pass four operating systems exams and two elective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class - 688  more...

Lotus Domino R5 System Admin Part 6 Advanced Internet Mail Routing ...Create SMTP connection documents for SMTP routing from an non-SMTP-enabled server to an SMTP-enabled server by using the Notes client. Create Foreign SMTP domain documents for SMTP routing from an non-SMTP-enabled server to an SMTP-enabled server by using the Notes client. Set up a relay host by using the Configuration Settings document. Set up a Domino server for message exchange over a  more...

Lotus Domino R5 System Admin Part 5 Advanced Notes Mail Routing ...nd scheduling in the same domain, and in the adjacent and non-adjacent domains. C ontent Emphasis Skills-Based A udience This course series is for system administrators who are responsible for Domino server and Notes client. Participants should have completed NETg course 13403, Lotus Domino R5 Development Part 1: Basic Concepts or have equivalent knowledge and have completed the  more...

Windows NT 4 0 Cluster Server Wolfpack - Part 1 Course Overview This course is the first part of a two part series that will provide participants the knowledge to install, configure, integrate, optimize and troubleshoot clustering technologies for Microsoft Windows NT 4.0. L earn To: Understand the definitions of clustering terms and the benefits of clustering. Identify the functions of the Cluster Service Manager and the  more...

Windows NT 4 0 Cluster Server Wolfpack - Part 1 Course Overview This course is the first part of a two part series that will provide participants the knowledge to install, configure, integrate, optimize and troubleshoot clustering technologies for Microsoft Windows NT 4.0. L earn To: Understand the definitions of clustering terms and the benefits of clustering. Identify the functions of the Cluster Service Manager and the  more...

Oracle Form Builder R6 Controlling the User Interface Programmatically ...Define a query record group by using built-ins. Define a non-query record group by using built-ins. Match the built-ins used to process record group rows with their functionality. Write the code to manipulate record group rows by using built-ins. Write the code to manipulate selected record group rows by using built-ins. Identify the built-ins used for manipulating list items. Write the  more...

Oracle Form Builder R6 Enhancing the User Interface ... Release 6. This course describes how to create input and non-input items, how to create lists of values (LOVs) and editors to support text items, and how to create forms using multiple windows and a variety of canvas styles. Additionally, this course covers ways to add functionality to items by creating triggers containing built-in subprograms. L earn To: Create input and non-input  more...

Oracle8 Database Administration - Manage Security Course Overview This course is the last in a five-part series covering the database administration strategies and procedures provided in Oracle8. In this course, participants will learn about the concepts and tasks associated with managing security. L earn To: Define and maintain the security domains for users in a given environment. Define and maintain a named set of resources and  more...

Oracle8 Database Administration - Manage Storage Structures ...ntify the situations that lead to the creation of various non-schema object segments. Identify the situations that lead to the creation of various non-schema object segments. Identify the considerations behind the precedence order of storage parameters. Coalesce free space in a given tablespace by using Oracle Tablespace Manager. Identify the correct sets of objects and their fragmentation  more...

Oracle8 Database Administration - Create Databases ... by using Oracle Storage Manager. Move a datafile of the Non-SYSTEM tablespace by using Oracle SQL Worksheet. Move a datafile belonging to the SYSTEM tablespace by using Oracle SQL Worksheet. Make a tablespace read-only by using Oracle Storage Manager. Sequence the steps to create a read-only tablespace on a read-only media. Drop a tablespace by using Oracle Storage Manager. Identify the  more...

Oracle8 Database Administration - Manage an Instance ... database with the information stored in them. Match the non-database files with the information stored in them. Sequence the stages in processing a query. Identify the combinations of the shared pool components and the information stored in them. Identify the characteristics of the database buffer cache. Match the contents of the Program Global Area (PGA) with their uses. Identify the  more...

Oracle Form Builder Handling Multiple Object Relationships Course Overview This course is the fifth in a six-part Oracle Form Builder Series that is based on Oracle Developer/2000 Release 2. This course will help participants to learn about Key triggers, write applications that respond to mouse events, manage windows and canvases, and use Object Navigator. In addition, users will work with multiple form applications, record groups, and list items. L  more...

Oracle Form Builder Writing and Debugging Code ... Identify the different ways to run Form Builder against non-Oracle data sources. Match the commit status values returned by different system variables with their implications. Write the code to manipulate the commit status of a record by using built-ins in the code. Implement array DML processing in a Form Builder application. Unit 6: Writing Flexible Code Duration: 1 Hour(s)  more...

Oracle Form Builder Enhancing the User Interface ...s course helps participants learn how to create input and non-input items, and support text items with Lists of Values (LOVs) and editors. Additionally, users will learn to create triggers and add functionality to them. L earn To: Create input and non-input items. Create Lists of Values (LOVs) and Editors that are Form Builder objects to supplement the text item object. Create  more...

C Programming - Part 2 ...ify the code to implement a friend relationship between a non-member function and a class for a specific scenario. Identify the code to implement a function of a class as a friend function of another class for a given scenario. Identify the implications of a friend relationship between two classes. Identify the benefits of a composite relationship. Write the code to access the member  more...

C Programming Curriculum The C++ Programming Curriculum includes the following courses: C++ Foundation for Non-C Programmers - Part 1 C++ Foundation for Non-C Programmers - Part 2 C++ Programming - Part 1 C++ Programming - Part 2 C++ Programming - Part 3 C++ Programming - Part 4 To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

NetWare 5 0 User Fundamentals ...PS print job by using NetWare Administrator. Display the non-NDPS print jobs in a print queue by using NetWare Administrator. Change the order of a non-NDPS print job in a print queue by using NetWare Administrator. Cancel a non-NDPS print job in a print queue by using NetWare Administrator. Unit 4: Network Security Duration: 2 Hour(s) Identify the types of network security  more...

Oracle 11i10 Order to Cash Setting Up Processing Receipts ...g chargebacks, adjustments, claims, balance segments, and non-manual receipts. Learn To: Identify key concepts related to the receipt setup process. Identify options for defining Receivables activities. Identify options for defining a bank. Identify key concepts related to creating receipts. Identify key concepts related to creating receipts in batches. Identify options for  more...

Windows 2000 Dir Services Infrastructure--Part 3 Physical Structure Course Overview This course focuses on the physical structures involved in implementing and administering a Windows 2000 directory services infrastructure. It also covers how to backup and restore Active Directory. Managing Active Directory performance and troubleshooting Active Directory replication is also covered. L earn To: Identify the features of the Physical Topology.  more...

Microsoft FrontPage 2003 Expert User ...d style sheets, advanced forms and data driven pages, and non-HTML technologies and Share Point Services. Learn To: Create a table of contents for a Web page. Insert a photo gallery into a Web page. Identify features of advanced controls that can be inserted in a Web page. Identify features of the Form Page Wizard. Customize a text box in a form. Customize an option button  more...

Oracle Database 10g Administration Workshop II Part 2 ...nd explain the various RMAN commands. Diagnostic sources, non-critical recovery, and incomplete recovery concepts are also covered in this course. Learners will also learn how to perform incomplete recovery. Learn To: Match various RMAN commands with their features. Distinguish between the methods for issuing RMAN commands. Identify features of the BACKUP command. Identify  more...

Advanced Six Sigma The Define Phase of DMAIC Six Sigma is a focused, concerted effort to achieve a zero-defect quality level. Using Six Sigma, you can measure how many defects you have in a process, and systematically eliminate them to arrive at a near zero-defect product or process. In this advanced course of implementing Six Sigma, you will use the concepts of Six Sigma and apply them to an organization. You will identify problems,  more...

C Programming - Part 4 ...tion type is used. Identify the code for instantiating a non-intrusive collection. Identify the code to add objects to a collection by using a member function of the collection class. Identify the code to navigate through a collection by using a member function of the collection class. Identify the code to remove objects from a collection by using a member function of the collection class.  more...

C Foundation for Non-C Programmers - Part 1 ...irst part of a two-part series which is designed to teach non-C programmers the fundamentals of C++ programming. This series is based on ANSI C++ and is not environment or vendor-specific. This course will teach students the basic skills and knowledge necessary to be able to write, compile, and run basic C++ applications. Students will learn the language fundamentals, such as syntax, data  more...

C Foundation for Non-C Programmers - Part 2 ...cond part of a two-part series which is designed to teach non-C programmers the fundamentals of C++ programming. This series is based on ANSI C++ and is not environment or vendor-specific. This course introduces the skills needed to be able to begin to use C++'s Object-Oriented (OO) features. Students will hearn how to create, use, and extend classes, as well as how to populate those classes  more...

Data Modeling - Develop Depth to Your Models ...ider effects of convergent and divergent models. Model non-transferable relationships. Define normalization. Explain the benefits of Normalization. Place an Entity Relationship (ER) Model fully in the Third Normal Form (TNF). Consider the value of Normalization and ER Modeling. Use normalization as a QA technique for entities. C ontent Emphasis Skills-Based A udience  more...

Oracle SQL Specifics Creating and Managing Database Objects ... will create and maintain views, sequences, indexes and synonyms. Additionally, users will learn how to control database access, add new users, and provide alternative names for objects using synonyms. Finally, participants will learn how to format query output, control the SQL*Plus environment, and specify variables at runtime. L earn To: Create and manage tables. Use the Oracle  more...

Oracle SQL and SQL Plus Advanced SELECT Statements ...ifference between pairwise multiple-column subqueries and non-pairwise subqueries. Complete an UPDATE statement by suing a multiple-column subquery. Unit 3: Correlated Subqueries Duration: 1 Hour(s) Complete a SELECT statement by using a correlated subquery. Complete a DELETE statement by using a correlated subquery. Complete an UPDATE statement by using a correlated subquery.  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 3 ...apping to the WINS database for resolving host name for a non-WINS enabled computer. Make a backup of the WINS database. Make a backup of the WINS Registry entries. Restore the backup copy of the WINS database. Compact the WINS database using the JETPACK utility. Unit 2: IP Internet Browsing and Domain Functions Duration: 1 - 2 Hour(s) Identify the functions of the different  more...

Word 2000 Proficient User ...it a chart. Add the chart elements to a chart. Insert a non-breaking space into a document. Create a watermark in a document. Create a hyperlink. Customize a built-in toolbar. Create a custom toolbar. Unit 3: Mail Merge, Envelopes and Labels Duration: 2 Hour(s) Create a main document for a mail merge. Create a data source for a mail merge. Modify a main document for a mail  more...

SQL Server 7 0 - Implementing a Database - Part 2 ...ugh to access data. Select the architectural features of nonclustered indexes. Identify the key difference between accessing data with a clustered index and accessing data in a help using a nonclustered index. Sequence the steps SQL Server takes when accessing data using a nonclustered index on a clustered index. Sequence the steps SQL Server takes to retrieve a range of information  more...

IIS 4 0 Creating Configuring a Web Server - Part 3 ...age by using Content Analyzer. Determine the cause for a non functioning link by using Content Analyzer. Determine why it takes very long to download a page by using Content Analyzer. Match the common tasks performed in managing links with their procedures. Fix a broken link by using Windows NT Explorer. Generate a Site Summary report by using Content Analyzer. Identify the uses of a Site  more...

SQL and PL SQL Data Retrieval Techniques ...etrieve rows from multiple tables by using an equijoin, a non-equijoin, an outer join, and a self join. Write SQL statements that contain common group functions. Restrict groups of rows retrieved by using the HAVING clause and to write SQL statements that contain common group functions. Group rows retrieved by using the GROUP BY clause. Write single-row, multiple row, multiple-column  more...

Windows 2000 Network--Designing Security Part 2 Sec Local Network ...nd design an authentication strategy for integration with non-Microsoft clients. L earn To: Identify how to secure files, folders, and printers in a network by using access permissions. Create an EFS strategy, a backup plan, and an audit policy. Identify the security settings for a kiosk and a portable computer. Design DNS, RIS, and SNMP security. Design a network data  more...

Java for Procedural Programmers Java Concepts ...oduced. You will learn the concepts of statements such as non-functional statements, conditional statements, and iterative statements. In the Using Existing Classes section, features of Java objects, classes, and containers are discussed. The Creating Your Own Class section covers creating a class, class members, and object hierarchy in Java. Learn To To  more...

Windows 2000 Network--Designing Security Part 2 Sec Local Network ...nd design an authentication strategy for integration with non-Microsoft clients. L earn To: Identify how to secure files, folders, and printers in a network by using access permissions. Create an EFS strategy, a backup plan, and an audit policy. Identify the security settings for a kiosk and a portable computer. Design DNS, RIS, and SNMP security. Design a network data  more...

Windows 2000 Dir Services Infrastructure--Part 3 Physical Structure Course Overview This course focuses on the physical structures involved in implementing and administering a Windows 2000 directory services infrastructure. It also covers how to backup and restore Active Directory. Managing Active Directory performance and troubleshooting Active Directory replication is also covered. L earn To: Identify the features of the Physical Topology. Identify  more...

XML Programming--Part 1 Components Style Sheets ...es. Identify the characteristics of notation in external non-XML data. Identify the characteristics of conditional sections in Document Type Definitions (DTDs). Identify the features of namespaces in an Extensible Markup Language (XML) document. Identify the procedure for applying a namespace to an XML document. Identify the issues to consider for schema improvement in XML. Identify the  more...

XML Programming--Part 1 Components Style Sheets ...es. Identify the characteristics of notation in external non-XML data. Identify the characteristics of conditional sections in Document Type Definitions (DTDs). Identify the features of namespaces in an Extensible Markup Language (XML) document. Identify the procedure for applying a namespace to an XML document. Identify the issues to consider for schema improvement in XML. Identify the  more...

Oracle SQL for End Users--Part 2 ...er displays data from multiple tables by using equijoins, non-equijoins, and self joins. In addition, this course introduces the use of group functions in a SQL statement to display information about groups of rows in the database. This course also covers how to embed subqueries in SQL statements. Finally, the learner creates interactive reports by using substitution variables, and executes a  more...

Advanced Project Leadership Bringing Home the Value ...eaches project managers to consider both the monetary and non-monetary value of a project, first of all by understanding how a project supports strategy. Project Managers will learn how to calculate Earned Value, Return on Investment and Net Present Value. They will also learn how to interpret the results to make decisions about the value of a project. Finally, project managers will learn about  more...

Java for Procedural Programmers Java Concepts ...oduced. You will learn the concepts of statements such as non-functional statements, conditional statements, and iterative statements. In the Using Existing Classes section, features of Java objects, classes, and containers are discussed. The Creating Your Own Class section covers creating a class, class members, and object hierarchy in Java. Learn To To  more...

MS Win XP Install Admin Part 1 Install Config ...hey are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+ certifications or equivalent. Deployment Options Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 72510 Objectives Unit 1: Installing Windows XP Professional 2 - 3  more...

MS Win XP Install Admin Part 1 Install Config ...hey are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+ certifications or equivalent. Deployment Options Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 72510 Objectives Unit 1: Installing Windows XP Professional 2 - 3  more...

MS Win XP Install Admin Part 2 Networks Desktops ...hey are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+ certifications or equivalent. In addition, learners should have taken the first course in this series 72510. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options  more...

MS Win XP Install Admin Part 2 Networks Desktops ...hey are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+ certifications or equivalent. In addition, learners should have taken the first course in this series 72510. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options  more...

MS Win XP Install Admin Part 3 TCP IP NOS Environments ...hey are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+ certifications or equivalent. In addition, learners should have taken the first two parts of this series 72510 and 72511. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits  more...

MS Win XP Install Admin Part 3 TCP IP NOS Environments ...hey are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+ certifications or equivalent. In addition, learners should have taken the first two parts of this series 72510 and 72511. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits  more...

MS Win XP Install Admin Part 4 Remote Mobile Computing ...hey are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+ certifications or equivalent. In addition, learners should have taken the first three parts in this series 72510 thru 72512. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits  more...

MS Win XP Install Admin Part 4 Remote Mobile Computing ...hey are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+ certifications or equivalent. In addition, learners should have taken the first three parts in this series 72510 thru 72512. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits  more...

MS Win XP Install Admin Part 5 Disk File Mgt ...hey are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+ certifications or equivalent. In addition, learners should have taken the first four parts in this series 72510 thru 72513. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits  more...

MS Win XP Install Admin Part 5 Disk File Mgt ...hey are involved in supporting Windows XP Professional in non-Microsoft network operating systems. Course prerequisites would be A+ and Network+ certifications or equivalent. In addition, learners should have taken the first four parts in this series 72510 thru 72513. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits  more...

i-Net Certification Curriculum i-NET+ is a vendor-neutral, entry-level Internet certification program that tests baseline technical knowledge of Internet, Intranet and Extranet technologies. This certification is intended to help people enter the Intranet industry and get jobs in Internet infrustructure, services and Web-related application development areas. Subjects covered include Internet basics and clients, development,  more...

i-Net Part 1 Internet Basics Infrastructure ...ications. The audience may also include people working in non-technical Internet areas, such as the marketing of Internet equipment or services, or using the Internet extensively in their day-to-day work. A+ and Network+ certification would be helpful, but not required prior to this curriculum. Learners are expected to be experienced end users, with only novice to moderate level of experience  more...

i-Net Part 2 Servers Clients Performance ...ications. The audience may also include people working in non-technical Internet areas, such as the marketing of Internet equipment or services, or using the Internet extensively in their day-to-day work. A+ and Network+ certification would be helpful, but not required prior to this curriculum. Learners are expected to be experienced end users, with only novice to moderate level of experience  more...

i-Net Part 3 Web Site Development ...ications. The audience may also include people working in non-technical Internet areas, such as the marketing of Internet equipment or services, or using the Internet extensively in their day-to-day work. A+ and Network+ certification would be helpful, but not required prior to this curriculum. Learners are expected to be experienced end users, with only novice to moderate level of experience  more...

i-Net Part 4 Security Business Concepts ...ications. The audience may also include people working in non-technical Internet areas, such as the marketing of Internet equipment or services, or using the Internet extensively in their day-to-day work. A+ and Network+ certification would be helpful, but not required prior to this curriculum. Learners are expected to be experienced end users, with only novice to moderate level of experience  more...

Visual Basic NET-Web Based Development Part 5 ...ributes of the section of the Web.config file to validate non-Latin user input. Unit 2: ASP.NET Web Application Security (3 - 4 hours) o Identify features of authentication methods. o Match Internet Information Services (IIS) authentication methods with their features. o Identify functions of Secure Sockets Layer (SSL). o Identify the syntax to enable Windows-based authentication  more...

Windows 2000 Implementing Security Part 2 ... • Identify options for running a non-Windows 2000-certified application. • Match incremental security templates with their descriptions. • Match security template settings with their descriptions. • Identify options for customizing a security template. • Identify  more...

Windows 2000 Implementing Security Part 2 ... • Identify options for running a non-Windows 2000-certified application. • Match incremental security templates with their descriptions. • Match security template settings with their descriptions. • Identify options for customizing a security template. • Identify  more...

Security Part 1 Security Concepts ... Identify guidelines for disabling non-essential services. Unit 2: Security Attacks (3 - 4 hours) Identify features of a buffer overflow attack. Identify features of a synchronization (SYN) flood attack. Identify features of spoofing. Identify features of a man-in-the-middle  more...

Financial Management Understanding Financial Statement ...ation derived from a cash flow statement. Audience: Non-financial professionals including managers, department heads, and others in the firm who wish to develop a better understanding of financial and accounting concepts and terminology. Deployment: Self-Study Accreditation: CEU credits: 0.20 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning  more...

Financial Management Financial Planning Forecasting ... reasons for monitoring a financial plan. Audience: Non-financial professionals including managers, department heads, and others in the firm who wish to develop a better understanding of financial and accounting concepts and terminology. Deployment: Self-Study Accreditation: CEU credits: 0.20 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning  more...

Financial Management Cash Analysis Management ...ws by interpreting a cash flow statement. Audience: Non-financial professionals including managers, department heads, and others in the firm who wish to develop a better understanding of financial and accounting concepts and terminology. Deployment: Self-Study Accreditation: CEU credits: 0.20 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning  more...

Financial Management Analyzing Financial Statements ...of warning signals in financial analysis. Audience: Non-financial professionals including managers, department heads, and others in the firm who wish to develop a better understanding of financial and accounting concepts and terminology. Deployment: Self-Study Accreditation: CEU credits: 0.20 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning  more...

Financial Management Inventory Costing Depreciation ...n the balance sheet and income statement. Audience: Non-financial professionals including managers, department heads, and others in the firm who wish to develop a better understanding of financial and accounting concepts and terminology. Deployment: Self-Study Accreditation: CEU credits: 0.20 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning  more...

Interpersonal Communication Effective Communication ...r feedback. Reduce verbal and non-verbal interference Improve organizational communication. Audience This course is for managers and employees who want to improve their communication skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK  more...

Excellence in Service Working With Upset Customers ... reduce your stress level. Identify how to use positive non-verbal and verbal communication when offering customer service and how to avoid common negative filters. Identify how to serve upset customers by learning how to calm them, how to follow the Five A process, and how to address abusive customers. Audience: This course is for employees and managers who want to learn the best  more...

Excellence in Service Communicating With Customers Virtually ...es used to project a positive telephone image. Identify non-verbal techniques used to project a positive telephone image. Unit 2: Managing the Telephone (0.5 hours) Sequence the steps for providing quality customer service over the telephone. Identify guidelines for placing a customer on hold. Identify guidelines for transferring a customer's telephone call. Identify guidelines  more...

Customer Relationship Mgt Implementing CRM ..., three members of the Board of Directors for The Glen, a non-profit organization that provides summer camping experiences for disadvantaged children and their families. With revenue down in three of the past four years, the Board received a proposal from The Glen's marketing staff outlining why the implementation of a CRM system would help focus marketing efforts and help build relationships  more...

Employee Performance Managing Difficult People Employee Performance: Managing Difficult People will help you develop the skills needed to address a difficult person according to their specific behavior. In this course, you will have the opportunity to meet with several Marketing Department team members to address their difficult personalities. You will follow the guidelines for managing difficult people in order to decrease the department's  more...

ISO 9001 2000 The Auditing Process ... Identify factors to consider when writing a non-conformance report (NCR). Identify the vital points for managing corrective actions. Audience Members of Corporate Management, Management Representatives, Directors of Quality Assurance, and Production Managers interested in the implementation of the ISO 9001: 2000 standard. Deployment Options  more...

Organizational Crisis Mgmt Resolving Crises in Organizations ... crisis aftermath. The course looks at communication with non-media stakeholders, giving particular attention to employees. The final section covers communication with the media, providing clear guidelines on overall approach, handling of apologies, guidelines for Initial Holding Statements, and how to best deal with press releases, press conferences, and media interviews. Learn To  more...

Advanced Project Mgmt Building Productive Stakeholder Relationships ...con Bottling Company, one of the largest manufacturers of non-alcoholic beverages in the world. As the Project Manager, you've been asked to lead the creation of a new installment called Tour in a Bottle, which would replicate the manufacturing process for visitors in a condensed form, with the equipment being contained in a gigantic glass bottle. In your meeting with Colleen, Drew, and  more...

Windows 2000 Implementing Security Part 4 ...non-Microsoft clients. Remote access, and firewalls are covered. Participants also learn about screened subnets. Finally, application-layer security and IP-layer security concepts are taught. Learn To: • To match components of Public Key Infrastructure (PKI) with their descriptions. • To match UNIX client authentication  more...

Windows 2000 Planning Implementing Active Directories - Part 3 ...ures of manual database cleanup. Sequence the steps in a non-authoritative restore of the Active Directory database. Sequence the steps in an authoritative restore of parts of the Active Directory database. Identify the guidelines for estimating the size of Active Directory. Identify the guidelines for creating a backup strategy. Unit 3: Group Policies and Certificates Duration: 2  more...

SAP R 3 CO Cost Center Acct Periodical Allocation Reports ...laying and Reversing Activity Allocations. - Indirect and Non-Allocable Activities. o Statistical Key Figures: - Entering Statistical Key Figures. - Displaying and Reversing Documents. o Period-Based Allocations: - Period-Based Allocations - Introduction. - Accessing Period-Based Allocations. - Simulating Allocations. - Processing Test Run Messages. - Navigating in Cycle Segments. - Posting  more...

SAP R 3 Structure Operation This course describes the structure of the R/3 System and how it works. The SAP R/3 System explains what SAP R/3 means, and describes the kinds of companies in which it can be used, as well as the system architecture on which it is based. Additionally, it will describe how the trainee will be introduced to R/3 as an integrated system, as well as its organizational structure, and components. The  more...

WebSphere MQ Essentials Introduction ...ase, Client/server solutions, Platform knowledge (IBM and non-IBM), Open systems. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8 hours Objectives Unit 1: Introduction to WebSphere MQ (1 hour) Identify key features of WebSphere MQ.  more...

WebSphere MQ Essentials Introduction ...ase, Client/server solutions, Platform knowledge (IBM and non-IBM), Open systems. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8 hours Objectives Unit 1: Introduction to WebSphere MQ (1 hour) Identify key features of WebSphere MQ.  more...

CCNT Basic Data Communications v6 0 Part 1 ...ut half-duplex and full-duplex circuits, and switched and non-switched data circuits. This section also teaches about circuit switching and packet switching services. Last, this section teaches about display and non-display terminals, and smart and dumb terminals. Learn To: Identify features of data communications. Identify features of analog and digital transmission. Identify  more...

IMS Essentials Part 3 DEDBs Advanced IMS Systems DB2 ... segment. Identify functions of a non recoverable data entry database (DEDB). Identify functions of database partitioning. Identify features and functions of multiple area data sets (MADS). Identify online data entry database (DEDB) utilities. Identify functions of high-speed  more...

Financial Management Accounting Fundamentals ...entify the types of financial statements. Audience: Non-financial professionals including managers, department heads, and others in the firm who wish to develop a better understanding of financial and accounting concepts and terminology. Deployment: Self-Study Accreditation: CEU credits: 0.20 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning  more...

Organizational Behavior Organizational Group Dynamics ...brainstorming team. Its purpose is to generate ideas in a non-critical environment. You've chosen Amy and Josh to spearhead the group and have invited them to your office to coach them as leaders. Unit 2: Organizational Processes (0.5 - 1 hour) Match the primary communication styles with their characteristics. Effectively communicate with a  more...

Web Site Security Messaging Servers Viruses ...y techniques. Identify the characteristics of virus and non-virus threats. Identify the specific characteristics of the three types of viruses. Identify the operations of several common viruses. Audience: Anyone who designs, creates, maintains, and secures a corporate Web site. Webmasters and Web Administrators would be typical audiences for this course. Participants should have  more...

Moving from Technical Professional to Mgr Series Managing Personnel ...rmining team training needs. Identify some benefits of non-technical training. Identify skills required for effective teamwork. Identify potential team problems. Identify positive and negative consequences of team conflict. Identify strategies for conflict resolution. Simulation Overview: You've been asked to manage a new project within Icon International that has to oversee  more...