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Introduction to Hypothesis Testing and Testing for Means in Six Sigma ...tests are used to find statistical evidence to reject or "not to reject" a hypothesis. Once this is accomplished, the Six Sigma team is ready to move forward with identifying, testing, and implementing solutions to address the root causes of failure. This course covers the key hypothesis testing concepts and the tests used in Six Sigma. The course will explore the steps for testing  more...

Hypothesis Tests for Variances Proportions ANOVA and Chi-Square in Six Sigma ...hodology. A hypothesis test helps to determine whether or not an observed relationship or difference truly exists between inputs and outputs identified in the earlier stages of the process. Six Sigma teams are interested in determining whether this relationship or difference is due to random chance or if it is a true difference. If it is a real difference, Six Sigma teams like to determine if  more...

Directing Others ...not only to supervise, but also to lead, develop, and direct your employees both individually and collectively to accomplish organizational goals. Understanding the essential responsibilities you have when directing others, and the practices you should employ in order to meet those responsibilities, will lead to you fulfilling your duties and realizing the potential of your entire team. This  more...

Developing Your Direct Reports ...managing is developing your direct reports. This involves not only coordinating their work in a way so your organization's business objectives are met, but also empowering them and providing opportunities for them to meet their own professional development objectives. This course provides an overview of the importance and benefits of developing your direct reports as a manager, and tactical  more...

Foundations for Business Execution ... turning ideas into actions and dreams into reality. It's not a process or a formula, but a state of being that will permeate and transform your entire organization. This course will provide you with the basic information you need to create an execution culture in your organization. In one lesson, you'll examine execution cultures to uncover what execution is and what it is not. You'll explore  more...

Creating a Business Execution Culture ...osing it? How can you ensure that business execution does not become just another "flavor of the month" fads that lasts a few months then disappears? Another lesson explores effective communication styles that will help your execution culture flourish. You'll learn how to ask the right questions while avoiding the wrong questions. Inflated numbers, unrealistic projections and outrageous  more...

Business Execution in Action ...on The best operational strategies in the world are not worth the paper they are written on if they are not carried out. The same holds true for the principles of business execution. The principles of business execution are worthless to an organization if they exist only in the heads of its corporate executives, but are never acted upon. This course will assist you in the process of  more...

Motivating Employees ...rganization would be like if you and your colleagues were not motivated. Motivation is what drives people to accomplish things, whether it be small tasks or large undertakings. Without motivation, things simply would not get done. The ability to create an environment that encourages motivation takes both practice and skill as it's not a quality inherent in most people. As a leader, your  more...

Building Your Influence as a Leader ...enges and objections? Reaching agreement as a leader does not mean you should manipulate or force people to accept your ideas and accomplish your objectives; there are ethical ways for leaders to successfully build influence. Leaders attempting to influence and persuade others are faced with the challenges of navigating through organizational politics. An effective leader recognizes that  more...

Becoming a Manager Leading and Communicating ... of your new role is delegating tasks to others. You will not have time to do everything yourself, and your staff members will need to know that you trust them enough, and are sufficiently interested in their development, to give them the opportunity to learn new skills. Effective communication is at the heart of most successful businesses. Being a manager means that you need to be at  more...

The Ins and Outs of Capital Budgeting ...olves examining investment assets and deciding whether or not those assets will achieve the company's desired returns over an extended period of time. To effectively manage your company's finances, you must evaluate a number of factors in making investment decisions.This course will explain what a capital budget is and present the different types of assets that your company will inevitably  more...

Recruiting Talent ...siness is finding and retaining qualified employees. It's not enough to offer an appealing or unique product or service to your customers. A company's people are the new competitive advantage. Those responsible for staffing organizations are not only challenged with finding adequate potential employees, but finding the right people for the positions they need to fill. This course explores two  more...

Retaining Your Talent Pool ...t that even the most lucrative compensation plan alone is not enough to keep your much-needed employees from moving on, so your organization must utilize successful strategies for retaining employees. This course provides you with an overview of employee retention strategies. Specifically, you'll explore the elements of a high-retention organization and the procedure for implementing a  more...

Motivation and Communication in Six Sigma Teams ...dlines, confusion, and team frustration if information is not supplied to all intended parties in a timely fashion. In any Six Sigma deployment, a communication plan will be indispensable, outlining the why, what, who, where, and how of project communication. The communication toolkit is extensive, and team leaders need to know how to use the right tool for the job. This course offers  more...

Nonparametric Tests in Six Sigma Analysis ...ying population; such as the normality of data. However, another category of hypothesis tests called nonparametric tests is used when some of these assumptions (such as normality of data) cannot be safely made. Nonparametric tests require fewer assumptions and are often used when the data is from an unknown or non-normal population. Nonparametric tests are not completely free from assumptions,  more...

Data Classification and Collection in Six Sigma ... "Measure what is measurable, and make measurable what is not so" said Galileo Galilei, the famous Italian physicist, mathematician, astronomer, and philosopher. Measuring the key characteristics in your current processes is a very significant step in any Six Sigma improvement journey. As such, sample data from existing processes needs to be identified, collected, presented, and analyzed.  more...

Probability Distributions and Measurement Systems Analysis in Six Sigma ... is meaningless if the data you have gathered and used is not accurate or precise, which is where measurement systems analysis (MSA) comes into play. MSA is a task in the Measure stage of the Six Sigma DMAIC process and is used to identify the variability caused by the measurement system itself. This course will examine how to calculate normal, binomial, Poisson, chi-square, Student's  more...

Introduction to Six Sigma ...n traditional quality concepts, but also shows that it is not just about quality; it is also a metric, a philosophy, a balanced scorecard, and a quality management system. This course demonstrates how to estimate Sigma level and how Six Sigma methodologies are strategically applied to a broad array of manufacturing and service organizations. The course also explores Six Sigma business goals and  more...

Troubleshooting Windows Vista Deployments ... related hardware problems using these tools. If Vista cannot automatically correct a problem, it provides support resources to help technical support correct it in a timely manner. This course demonstrates troubleshooting startup issues with the Vista operating system when it is dual-booted with another operating system, and using the Window Recovery Environment when Vista will not start. In  more...

First Aid CPR ...n airway, restoring breathing, and restoring circulation. Note: this training should not be used as the primary basis for any CPR certification. It is intended to provide the learner with knowledge-based training only. This training should be accompanied with a performance-based component provided by a certified CPR instructor. The content in this course is designed to comply with the intent of  more...

First Aid Basic ...s, before professional medical treatment is available. It not only involves the victim's physical condition and emotional state, but the entire emergency situation. This one-hour training course will focus on how to use a systematic approach to evaluate an emergency situation and respond to basic first aid situations prior to the arrival of the Emergency Medical Services (EMS). Note: This  more...

First Aid Automated External Defibrillator ...on, which will also be briefly reviewed in this training. Note: This training should not be used as the primary basis for any AED certification. It is intended to provide the learner with basic classroom training only. This training should be accompanied with a performance-based component provided by a certified instructor. The content in this course is designed to comply with the intent of the  more...

Elements of a Cohesive Team ...ve it strength. Without these elements, team members will not participate fully in team activities and they won't find true satisfaction in their work. When trust and open communication is present, ideas flow and people find solutions to problems. When there's cooperation, team members feel connected to each other, and morale is high. This course introduces techniques for building a cohesive  more...

Project Management Fundamentals Project Management Fundamentals The evolution of business strategies has increased the importance of management having a thorough understanding of the products they produce. More and more employees are getting promoted from within to become project managers as they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper  more...

Behavior Based Safety for Supervisors ...safety. This training will aid those supervisors who have not used these techniques in their day-to-day duties and responsibilities in the past. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to: define behavior and identify the scope and purpose of a behavior safety program, distinguish the  more...

Workplace Conflict Strategies for Resolving Conflict ...egies for Resolving Conflict Whether you like it or not, conflict is an inevitable part of life. So learning to deal with it effectively is a key skill. The more quickly and effectively you can resolve a conflict, the sooner you can get on with more productive activities in your day. Additionally, each successfully resolved conflict will lead to more confidence and knowledge about how to  more...

Interpersonal Communication Being Approachable ...o will be there. Perhaps you worry about being ignored or not connecting with anyone and dread that awkward feeling of standing alone, off to the side. Do you wonder why people seem to be drawn to certain individuals in the room? Those individuals probably faced the same feelings of uncertainty entering the room as you did, but the difference may be that they appear to be more approachable than  more...

Communicating Across Cultures ...cating effectively across cultures can be very difficult. Not only must you pay attention to the cultural distinctions of your audience and adjust your style to them, but you also need to adjust your style to different forms of communication. This course offers guidelines and best practices for speaking and writing across cultures. The course also highlights the importance of keeping your  more...

Business Grammar Sentence Construction ...ryday in business. However, sometimes those sentences are not as well constructed as they could be. A misplaced modifier might get a chuckle out of the reader, but it doesn't help your reputation or that of your company. Nor does a run-on sentence, which can blur the meaning of your message and cause the reader to be confused and even annoyed. In this course, you'll review basic sentence  more...

Fair Labor Standards Act FLSA ...actice Group of the law firm of Burr & Forman LLP. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws.  more...

Interviewing Hiring Practices ...aker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws.  more...

Documenting Discipline ...actice Group of the law firm of Burr & Forman LLP. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws.  more...

Code of Conduct Awareness ...aker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws.  more...

Workplace Ethics ...aker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws.  more...

Workplace Diversity Awareness ...aker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws.  more...

Estimating and Budgeting Project Costs ...f any business. Project managers must have the ability to not only identify what work is required at the onset of a project, but precisely forecast how much that work is going to cost to meet the project goal. This course provides an overview of estimating and budgeting project costs in the Project Cost Management knowledge area, and introduces best practices outlined in A Guide to the Project  more...

Controlling Costs ...ct is a vital process in project management, yet it means nothing if the budget is not adhered to. Controlling project cost is critical to meeting a project's budget targets, and monitoring cost performance can mean the difference between the success and failure of a project. This course provides an overview of the Control Costs process. It introduces the best practices outlined in A Guide to  more...

Planning Project Procurement ...t be carefully planned and administered to ensure they do not cause a project to go over budget or fall behind schedule. In this course, learners will gain an understanding of what processes are involved in planning project procurement and how these processes interact with the overall project life cycle. Common tools and techniques for planning project procurement will be covered, including  more...

Project Quality Planning ...t knowledge area takes these facts into consideration. It not only includes processes for assuring and controlling quality, but it also includes a process for ensuring that quality is considered from the very beginning of a project's lifecycle. In this course, learners will be given an overview of the project quality management knowledge area. They'll be introduced to best practices outlined in  more...

Risk Management Planning ...ct that reaches a successful conclusion and one that does not. In this course, learners will be introduced to the Project Risk Management knowledge area. It covers the best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition published by the Project Management Institute (PMI ). Specifically, learners will be introduced the first process in the  more...

Estimating Activity Resources and Durations ...tion of each project activity is equally essential. It is not enough to know what needs to be done and what resources are required. A project manager must know how much time it will take to complete each activity. This course covers estimating activity resources and durations in the project management discipline, and introduces best practices outlined in A Guide to the Project Management Body  more...

Tailoring PRINCE2 reg to a Project Env PRINCE2 2009-aligned ...9 Foundation PRINCE2® Foundation By definition, not all projects are the same. One of the defining characteristics of a project is that it is unique. Each project has a different team, a different customer, and a different location. And typically each product is unique in some way as well. Projects differ in terms of scale, complexity and culture. They can be a stand-alone entity or  more...

Working with Difficult People How to Work with Manipulative People ... people just seem to want things their way, even if it is not the best for the team or organization. During your career, it is likely that you'll come across coworkers who use manipulation to get what they want, and it may be difficult to avoid them. To ensure you don't get caught up in their games, you need to be able to recognize when you're being manipulated and to have the necessary skills  more...

Antitrust - Overview ... of the law firm of Sheehan Phinney Bass Green PA. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws.  more...

Workplace Violence ...he Employment Practice Group of Burr & Forman LLP. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws.  more...

Anti-Money Laundering ... of the law firm of Sheehan Phinney Bass Green PA. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws.  more...

Problem Solving The Fundamentals ...roblem,' says author and psychiatrist Theodore Rubin, 'is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem.' A problem is a question or situation that presents doubt, perplexity, or difficulty. It's an issue that needs to be corrected or overcome in order to achieve a desired state. Problem solving involves goal-oriented thinking and  more...

Decision Making The Fundamentals ...n American sociologist and author, once said, 'Freedom is not merely the opportunity to do as one pleases; neither is it merely the opportunity to choose between set alternatives. Freedom is, first of all, the chance to formulate the available choices, to argue over them and then the opportunity to choose.' It's been estimated that most human beings make thousands of decisions in the course of  more...

Understanding the Risks of Using Internet Media Electronic Communications ...actice Group of the law firm of Burr & Forman LLP. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws.  more...

Foreign Corrupt Practices Act ... of the law firm of Sheehan Phinney Bass Green PA. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws.  more...

Intellectual Property Overview ... of the law firm of Sheehan Phinney Bass Green PA. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws.  more...

Trade Secrets ...conomic value to its owner, is actively protected, and is not generally known to competitors. Trade secrets are important because they provide a competitive advantage to their owners and may be the only viable form of legal protection available. They are protected under the Uniform Trade Secrets Act (UTSA), in those states that have adopted it, and by common law principles in others. Owners may  more...

Understanding the Americans with Disabilities Act ADA ...aker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws.  more...

Decision Making Making Tough Decisions ...aking decisions in your personal and professional life is not always easy, especially when you're dealing with an uncertain or unknown future. And there are many situations that can make decision making particularly challenging, such as when you have to weigh very similar or very disparate alternatives then make compromises and trade-offs between them. Another situation is when you have to  more...

Conflicts of Interest in the Workplace ...action to take to ensure that a conflict of interest does not negatively impact the employer or the employee. An employee has a conflict of interest with his or her employer if the employee has any type of personal interest financial or otherwise that may impair the employee's judgment, causing the employee to consider his or her own self-interests over those of the employer, when performing  more...

Creating a Positive Attitude ...Attitude Oftentimes your success or failure depends not only on the situation you are in, but how you react to that situation. Your reaction to the situations you encounter is significantly influenced by your attitude. Having a positive attitude involves looking for the best in a situation, being realistic about possibilities and consequences, and having the courage to believe that you  more...

Rightful Employment Termination ...one or something else to blame, and if the termination is not handled properly, your company could find itself defending against allegations of wrongful termination. Further, even if the termination is handled properly, the employee may file a claim anyway, and your company must be prepared to successfully defend the termination through appropriate decision making and documentation. An employer  more...

Equal Employment Opportunity Discriminatory Practices in Hiring ...on to the types of questions you asked the applicants? If not, you may have requested information prohibited under antidiscrimination laws. It is essential to know the types of questions that can, and cannot, be asked in order to avoid charges of unfair discrimination. It is also essential to understand how to use selection procedures that are free from intentional, and unintentional,  more...

Procurement Integrity ...ractors who attempt to give or obtain information that is not known to other bidders, thereby resulting in an unfair advantage to themselves. The dollar volume of government purchasing is enormous. The rules that apply to the procurement process and maintenance of its integrity are extensive, far-reaching, and complex. Employees of federal contracting organizations who interact with government  more...

Effective Interfunctional Relationships ... week? To accomplish your goals in today's workplace, you not only have to interact with personnel in other departments, you often have to coordinate or even rely on them. Tasks are fluid and flow across functional boundaries. The products or services your company offers require a cooperative effort to produce. But by nature, most companies are structured territorially. Every department head  more...

FMLA Leave and More ...ld at home. An accident or injury. A death in the family. Notification to serve on the jury for an upcoming trial. Each of these events is part of life and can temporarily prevent an employee from being able to perform his or her job. Supervisors and managers often find themselves in the position of approving or denying requests for employee leave as they handle the company s day-to-day  more...

Effective Intergender Relationships ...in conversations, and often the meaning they interpret is not the message the speaker intends. It's almost as if the two genders speak different dialects. And, in fact, that's nearly the case. Communication confusion and breakdown between men and women at work can lead to inefficiency and expensive business errors. This course explains the differences in the language and communication behavior  more...

Effective Relationships with Customers ... model of short-term customer relations you're using. Why not replace it with a selection of long-term relational skills that work for you in the marketplace? Take control by picking the best customers and developing equal, trusting partnerships with them. When you limit your investment in your customer relationships, you also limit your growth potential. Developing strong, respectful  more...

Promoting a Substance-free Workplace ... Law Group of the law firm of Burr and Forman LLP. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws.  more...

Code of Conduct Company Template ...aker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local law.  more...

Integrity in the Workplace ...ldCom. However, integrity and ethics in the workplace are not just for large, high-profile companies. Almost every employer is subject to state or federal laws and regulations, and if the employer does not promote an ethical culture, individual employees with integrity may choose to blow the whistle on their employer's wrongdoing. Whistleblowing isn't just for accountants or lawyers who uncover  more...

Preventing Fraud Abuse ...aker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws.  more...

Sarbanes-Oxley What You Need to Know ...raudulent activities. While most employees' job duties do not include the implementation of the compliance requirements for corporate disclosures, they still need to know what constitutes fraudulent activity under Sarbanes Oxley so they can report any violations within their organizations, without fear of retaliation. In this course, you'll learn about the key provisions of the Sarbanes-Oxley  more...

Interpersonal Communication Communicating with Confidence ...ding trust and credibility. But trust and credibility are not the only essentials. You also need to use specific communication behaviors to project confidence in all your verbal and nonverbal interactions. The course shows you how the essential elements of trust, credibility, and specific confident communication behaviors bring about confident communication and enhance your influence. It  more...

I-9 Compliance Verifying Employment Eligibility of US Non-US Citizens ...rotects employers from knowingly hiring employees who are not authorized to work in this country. The law requires employers to verify the individual s eligibility for employment by requiring the employee to produce documentation that verifies who they are, and that they are authorized to work in the US. This requirement applies to all employees US and non-US citizens alike. Therefore, it's  more...

Illegal Insider Trading Simulation ...O0117. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a particular situation should consider seeking  more...

Workplace Diversity Awareness Simulation ...enus. The types of responses this simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a particular situation should consider seeking  more...

Introduction to Business Analysis Essential Competencies ...ted, and the problem continues. Business analysis aims to not only properly diagnose an issue, but determine the best solution to fix it permanently. Business analysts, who undertake this work, require a unique combination of skills and knowledge to be successful in this function. This course provides an overview of what business analysis is, including fundamental concepts and knowledge areas  more...

Business Analysis Introduction to Requirements Analysis ... When you have a set of dependent tasks to complete, it's not feasible to just randomly pick and choose which tasks to perform and in which order. The same is true for requirements in business analysis. Requirements must be analyzed appropriately to ensure they are prioritized and organized in the most appropriate way to ensure the success of a project or initiative. And mapping out what a  more...

Preparing a Business Case ...ing, and presenting a business case for new projects? Why not just talk to the manager and get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding. Without a written business case, your chances of persuading decision  more...

Working with Difficult People How to Work with Negative People ...: How to Work with Negative People For some people, nothing is ever good enough. They complain nonstop about everything from their latest project to the weather. Others may whine or place blame where it may not belong. Negative people contribute to an unproductive work environment and tend to make the people around them feel negative as well. To limit the adverse impact negative people  more...

Internal Customer Service ...he needs of internal customers? Whether you realize it or not, when you do things to help other people within your company do their jobs better, you are providing internal customer service. Internal customer service occurs every time you or a colleague requires information or a service from someone else within the company, and the quality of that service often has a huge impact on the overall  more...

Introduction to Event Management ...uable data to help your organization identify and isolate not only problems that are happening, but areas that require improvement before troubles exist. This course provides an introduction to Event Management, including its goals and scope, and how Event Management processes interact with other processes in the ITIL V3 Service Lifecycle. The course also covers the specific components of Event  more...

Incident Management Interactions ...reat to manage this way. Effective Incident Management is not just about resolving incidents as quickly as you can. It's about having the ability to identify and address widespread incidents, developing processes for handling categories of incidents as efficiently as possible, and taking proactive steps to address problems before incidents even occur based on patterns you see in incidents being  more...

Introduction to Request Fulfillment ...impedes your ability to do your work. But more often than not Service Desks also field requests for numerous situations that don't typically fall into the 'out of order' category, but require attention, time, and a quick turnaround for example, someone needs a new password, to change an existing password, or they need to add a new software program to their machine. It is important for  more...

Request Fulfillment Process Interfaces and Challenges ...y could resolve your request? Or even worse, imagine them not being able to do it at all because of poor planning. Efficient request fulfillment is critical to keeping your customers happy. And in order to perform well, you need a clear definition of the types of requests that can flow through request fulfillment processes, and well-planned procedures for addressing the requests. You also need  more...

Using Surveys to Measure Customer Satisfaction ...y are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere.It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will give you the tools to do this.Once you have  more...

Bridge the Expectations Gap ...mers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how to find out if dealing with your company is a delight or a disappointment. The first  more...

Environmental Management Systems EMS Environmental Management Systems (EMS) Historically, companies have managed their own environmental challenges in response to external pressure from government agencies, environmental interest groups, and citizens focusing mainly on regulatory compliance. Today, companies recognize the importance of sound environmental management practices that result in economic gain. The International  more...

Introduction to Green Business Sustainability ...concepts of green business and sustainable enterprise are not new, they are becoming increasingly vital in today's business climate. Natural resources are being depleted at previously unheard of levels, organizations are faced with new challenges in resource and waste management, and consumers are becoming more curious about the origins and environmental footprint left by the products they  more...

Sprains and Strains ... tasks, or using heavy, vibrating tools. Manual tasks, if not performed properly, are a leading cause of serious worker injuries such as sprains and strains, as well as permanent spinal damage, and often can debilitate workers who may need to take leave from work for extended periods. The second greatest cause of workplace injuries are slips, trips, and falls at ground level and from heights  more...

Using Respiratory Protection ...ne contaminants in the work environment. This course does not include the types of respirators and other protective considerations required when working with ionizing radiation. Learner objectives are to recognize why respiratory protection is necessary; distinguish between employee and employer responsibilities for respiratory protection; identify the nature, extent, and effects of respiratory  more...

Getting Ready to Coach ...tions a win-win method for developing their employees. It not only helps individuals reach their potential but also helps the organization improve its productivity and competitiveness. In a rapidly changing business world, coaching can also help employees adjust and adapt their skill sets. Coaching is about encouraging, confronting, challenging, questioning, as well as consistently respecting  more...

Radiation Safety ...gnificant health risk to workers if radiation sources are not properly controlled. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify ionizing radiation types, recognize sources of radiation exposure, identify health effects of radiation exposure, specify the measurement methods and instrument  more...

Facilitative Fundamentals Tools and Techniques Facilitative Fundamentals: Tools and Techniques You're heading into a room full of people coming at a problem from totally different perspectives. What techniques and tools will you use to create the synergy necessary to complete your mission? What do you need to get started? This second course in "The Successful Facilitator" series provides you with tips and techniques that will help you  more...

Managing Technical Professionals Managing Technical Professionals Managing a team of technical professionals presents some unique challenges for even the most talented manager. Whether you have a technical background or not, you'll need to apply organizational, motivational, and leadership skills to address those challenges successfully. You'll also need to build a foundation of mutual respect and trust. In this course,  more...

Mold Awareness ...ps in a damp atmosphere on the surface of food or fabric. Not everyone is at risk from exposure to molds but certain groups of individuals, including infants and the elderly, are particularly susceptible to mold-induced allergies or infections. Providing information on the hazards associated with mold is an important aspect of the health and safety requirements for businesses and organizations.  more...

Responding to Business Crises Responding to Business Crises Your company may have a crisis. If so, what will it do? Your company's crisis preparations are now put to the test--a real test. Knowing how to respond to a crisis is vital to your company's well-being. It could mean the difference between your company surviving or not. In this course, you'll learn how to respond to business crises. There are three fundamental  more...

Building Positive Support for Change ...irect improvements for the employee too. But employees cannot support change and recognize its benefits without first understanding how it impacts their tasks, processes, or roles. Employees and people in general empowered with knowledge, understanding, and a clear vision of the future state will not only welcome change, but embrace it. In this course, you'll learn about the importance of  more...

Enhancing Your Creativity ...e creative. Many people get stuck because they think 'I'm not a creative person.' But everyone has creative potential. Understanding the characteristics you possess that boost your creativity and those that inhibit it can help you enhance your creative output in the workplace. This course explores the essential attributes of a creative person. It also describes barriers to creativity and how to  more...

First Aid Medical Emergencies ...rst aid could mean the difference between life and death. Note: This training should not be used as the primary basis for any first aid certification. It is intended to provide the learner with knowledge-based training only. This training should be accompanied with a performance-based component provided by a certified first aid instructor. The content in this course is designed to comply with  more...

You and Your Boss You and Your Boss Your boss can be the lifeline to your future. Typically, no one has more influence over your immediate and long-term success than the person to whom you report. Not only will you find enjoyment and reward in your current position, but you want your boss to be a source of support when the day comes that you are ready to move ahead with your career. This course teaches  more...

Negotiation Essentials Planning for Negotiation Negotiation Essentials: Planning for Negotiation It's true that negotiating can sometimes seem a daunting task. But if you're properly prepared, you'll likely reach an outcome that benefits both you and the other party without too much stress. If you've ever gone into a negotiation without preparing, it's likely that you were reactive and unfocused, and you may have ended up with a less than  more...

Taking Control of Your Stress ..., rather than by the events themselves. And while you may not always be able to control the external events that are causing you stress, you can control your reactions to them and how you handle them. This course will explain how the signs and symptoms of stress could be of physiological, behavioral, and psychological nature and where these stresses can come from. This course reviews strategies  more...

Negotiation Essentials Communicating ...negotiation, you need to communicate well. And this means not only being clear in how you deliver your message but also ensuring the other party feels understood. You need to actively and skillfully create a connection with the person you're negotiating with. Otherwise, you won't ever reach an agreement. This course describes ways you can communicate effectively in a negotiation. It discusses  more...

Identifying Project Risk ...ct that reaches a successful conclusion and one that does not. In this course, learners will continue to learn about processes within the Project Risk Management knowledge area. It covers the best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition published by the Project Management Institute (PMI ). Specifically, learners will be introduced  more...

Applying Your Field Sales Approach ...--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales strategies to change your customers' perceptions of you from vendor to sales consultant by addressing these important factors: asking the right questions and listening to customer needs, avoiding actions that  more...

Monitoring and Controlling Project Scope ...spin out of control if changes to the product's scope are not detected and managed properly. Two processes in particular enable a project manager to do just that: they are the Verify Scope and Control Scope processes. They belong to the Project Scope Management knowledge area and play a key role by helping to monitor and control the boundaries of the project throughout the project life cycle.  more...

Communicating Effectively with Project Stakeholders Simulation ...chnical aspects of project management is essential, it is not enough to ensure success. The Communicating Effectively with Project Stakeholders Simulation is designed to provide opportunities to practice the communication skills required to effectively manage project stakeholders. This simulation comprises three scenarios and is based on the following two SkillSoft courses: Stakeholders and the  more...

Sales Manufacturing TM Identifying Sales Opportunities ... machine. This method, called Sales Manufacturing(TM), is not a way of selling, it is a way of thinking. It is not a sales process; it is a model for building the specific sales processes that best meet the needs of your business. In this course you will discover the principles of Sales Manufacturing, and how to approach the prospecting and business development stages of the system to insure  more...

Progressing through the Complex Sale Progressing through the Complex Sale High-value purchases impact across the whole organization. So it's not surprising that these buying decisions are made by those at the top. But getting to these decision-makers isn't easy, which is why selling at an executive level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at  more...

Managing Workplace Harassment Complaints Simulation ...ourse "Harassment in the Workplace" (lch_01_a03_lc_enus). Note that the intent of this simulation is to illustrate ways of responding to harassing behavior in the workplace. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide,  more...

Dealing With Sexual Harassment Simulation ...anager Sexual Harassment Awareness" (lch_01_a02_lc_enus). Note that the intent of this simulation is to illustrate ways of responding to sexually harassing behavior. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the  more...

Presenting Your Proposition Presenting Your Proposition Even the most confident sales people can feel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal  more...

The Role of Ethics in Project Management ...ject managers do it, given that most ethical dilemmas are not black and white and usually require diligent deliberation? Keeping with their vision of establishing project management as a professional industry, the project management community and the Project Management Institute (PMI ) have established standards of ethics to help members to navigate the sometimes murky waters of ethical issues.  more...

Understanding Your Target Customer s Business ... to sell a product or service to a customer that you know nothing about. Do you think it would be an easy process? Probably not. The better you know your customer, the better your chances for success. In this course, you'll learn about the first major component of the territorial account sales (TAS) approach--research. You'll gain an understanding of the benefits of good research and how to  more...

Attorney Client Privilege ... their confidentiality. Many corporate businesspeople are not sure of their rights under the attorney-client privilege, and as such risk destroying the privilege and losing their rights. This course defines attorney-client responsibilities and examines how the privilege encourages open and honest communication between attorneys and their clients. This course offers recommendations for using  more...

Doing Business on the Internet ...ited States, much legislation on this area is pending but not yet enacted. The main areas requiring regulation are issues related to Internet advertising, the protection of intellectual property rights, and protection of individuals' private information. In this course, you will learn about how the digital economy operates. You will explore the functionality of emerging Internet business  more...

Supervisor Manager Sexual Harassment Awareness Multi-State Edition ...he course, you will meet the two-hour requirement. Please note that you do not have to complete the entire course at one time; you may return to the place you left off through the Bookmark feature. This course was developed with subject matter support provided by the Employment Law Group of the law firm of Wilson Sonsini Goodrich & Rosati. Please note, however, that the course materials and  more...

Employee Sexual Harassment Awareness ...aker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws.  more...

Leading Change ...not an event; it is a process. Change can happen quickly and, in some situations, can be urgent However, it can take time for individuals to make the transition from one way of working to another. The change process isn't simply about introducing new systems it's about leading people from an old way of working to a new way of working, and it's vital that you lead the change through to  more...

Creating a High-Retention Organizational Culture Simulation Creating a High-Retention Organizational Culture: Simulation One of the most significant challenges to the growth and survival of any business is finding and retaining qualified employees. To be successful, businesses should consider recruitment and retention not as two separate efforts, but instead as a combined strategy for creating a high-retention organization. This simulation provides  more...

Six Sigma Leadership and Change Management ...ion to all organizational members. Though Black Belts are not necessarily a part of the enterprise leadership, knowledge about leadership roles and perspectives helps Black Belts perform their own roles as Six Sigma leaders, and also in their regular interaction with these leaders. An organization's culture and its inherent structure, lack of resources, and top leadership support sometimes  more...

Sustaining Competitive Advantage ...business environment, being as good as the competition is not enough. An organization must devise strategies and develop the skills, knowledge, and competencies to set it apart from the competition. In this course business strategies are examined that can help a company gain and sustain competitive advantage. Companies build their strength around three key strategic areas: competitive  more...

The Imperatives of Innovation and Leadership in Strategy The Imperatives of Innovation and Leadership in Strategy This course is designed for individuals aspiring to become strategically focused in their business operations and to innovate and lead change in their organizations. As organizations strive to keep abreast of a fast-changing business environment, the need for innovation increases. While some companies focus on incremental and  more...

Managing and Deploying Six Sigma ... "The vision must be followed by the venture. It is not enough just to stare up the steps - we must step up the stairs." Vance Havner, author. However, venturing into Six Sigma is not easy. Deploying Six Sigma is where "the tire hits the road." It requires a lot of hard work and planning. As a Six Sigma Champion, you'll need to plan for and deal with critical Six Sigma deployment issues,  more...

Receiving Feedback and Criticism ...arget, and its usefulness is apparent. Other times it may not be as easy to receive. Being able to receive feedback and criticism appropriately without getting your emotions involved is an essential skill for success in the business world. People in an organization need to be able to receive corrective feedback effectively, whether from someone in authority, a direct report, or a peer. Doing so  more...

Communication Strategies for the Remote Employee ...es and continents, and effective communication skills are not only important, but are the very key to telecommuters' success and their ability to move forward in their careers. This course provides you with an understanding of the importance of communication skills when working as a telecommuter and also covers how career advancement can be achieved while working in a remote environment. You  more...

Fostering Effective Communication and Collaboration ...s committed to the team goals. However, a common focus is not always enough to help your team achieve success. You must ensure that team members can communicate with you and with one another, and that they will work as a team rather than as individuals. This course outlines the importance and benefits of promoting team communication and collaboration. It covers techniques for encouraging  more...

Marketing Essentials Place ... your products and services into your customers' hands is not a simple task; a multitude of factors must be considered. How do you select the most effective distribution channels? Should you be targeting your distributors to help promote and sell your products, or should you appeal directly to consumers? How do you build strong relationships with distributors? Place, which focuses on the  more...

Designing Windows 7 Client Configuration ...uters all have the same settings, which a user may or may not be able to change, including desktop, security, and Internet Explorer. This course demonstrates how to configure Group Policy settings to apply standard configurations and security settings to computers and users throughout a domain. It also demonstrates how to configure Windows 7 security features, such as Windows Defender, Windows  more...

CompTIA Security 2008 Threat Migration ...intain security. A decision must be made as to whether or not the cost of adding additional security outweighs possible losses that may be incurred with current configurations. Companies are constantly deciding how much risk is acceptable. This course introduces methods used to perform core system maintenance, manage viruses and spyware, securing browser software, and identify and mitigate  more...

CompTIA Server 2009 Troubleshooting ...ators, though, need to be able to thoroughly troubleshoot not only desktop computers, their hardware and operating systems, but also more complex and intricate issues that occur on sophisticated server hardware and network infrastructures. This course introduces hardware and software troubleshooting. It covers some of the common issues that can occur along with their fixes and some of the  more...

Administrative Professionals Representing Your Boss ... interaction you have with others leaves an impression of not only yourself but of your boss. The ability to represent your boss in a positive and professional light is essential to both your own and your boss's success. This course covers the skills you need to be successful as an administrative professional, including communication skills, organizing and managing skills, problem-solving  more...

SAP BusinessObjects Web Intelligence ...a package that is geared toward the business user. You do not have to know structured query language (SQL) to take advantage of the power offered by Web Intelligence. You can easily create and publish high-quality reports that contain drill downs, and allow readers to track changes and share business information across the enterprise. This course provides an introduction to BusinessObjects Web  more...

HIPAA Privacy Essentials ...aker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws.  more...

Anger Management Essentials Understanding Anger ... help us face trouble and overcome obstacles. But if it's not managed properly, this powerful emotion can be very destructive. And the consequences of poorly managed anger in the workplace may be much greater than in other contexts. Yet, its potential benefits may also be greater. This course explores the different ways that people express anger and the common causes of anger in the workplace.  more...

Cisco Switch 1 0 Highly Available Networks ...nfrastructure paths and key servers. High availability is not only about adding redundant devices. It also implies planning with an eye on where the points of failure occur, and to design the network so that these points of failure can be compensated for. As a Cisco administrator it is important for you to have the knowledge required to implement a highly available network. This course covers  more...

Virtualization with VMware An Overview ...to enterprise environments are turning to virtualization, not only for testing, but also for full production environments now. This course examines the history of virtualization, the concepts behind virtualization, and how virtual machines and virtual infrastructures are used in today's evolving IT world. It also covers the benefits of virtualization and how to evaluate whether virtualization  more...

Cisco TSHOOT 1 0 Route Redistribution BGP Performance Issues ...esulting in problems at the business level. Employees are not as productive as they could be or they might not be able to service their customers correctly. Understanding the mechanics of BGP and its interaction with interior gateway, and diagnosing and resolving router performance problems are therefore important skills for any network support engineer. This course reviews the data structures  more...

Cisco TSHOOT 1 0 Troubleshooting FHRPs and Performance Issues ...e issues can adversely affect a business as employees may not be able to service their customers correctly. But does the network cause the problem or does the client, a server, or the application cause the problem? It is important to establish realistic network performance expectations and to be able to determine if switches are not performing as expected. It is also important to identify and  more...

Cisco Route 1 0 Implementing Path Control ...st routes. Sometimes, simple destination-based routing is not sufficient, so in these cases you may route packets based on source address, protocol type, or application type so that they can optimally shape traffic patterns. As an administrator, understanding the collection of tools, or set of commands, that are used to manipulate the routing protocol forwarding table, and bypass the default  more...

Cisco Route 1 0 The OSPF Routing Protocol ...er to properly configure OSPF. It is equally important to note that OSPF pays special attention to different network types, such as point-to-point and broadcast networks, and that the OSPF default settings do not always work properly with some network topologies. This course introduces each of the major characteristics of the OSPF routing protocol, including a description of link-state routing  more...

Cisco Route 1 0 Routing Services for Converged Networks ... v1.0 The convergence of voice, video, and data has not only changed the conceptual network models but has also affected the way that networks support services and applications. Planning routing services to support requirements requires an understanding of the Cisco Enterprise Architectures and how they align with the traditional three-layer hierarchical network model. Understanding of  more...

Windows Server 2008 Backup Recovery ... proper backup and recovery plan will ensure that data is not lost in the event of a system failure and applications and services will remain available. In this course you will learn how to back up files, folders, Active Directory, and other services using the Windows Server 2008 backup utility. Configuring Shadow Copies for shared folders is also discussed along with the recovery procedures  more...

Software Updates Compliance Mgmt in MS Win Server 2008 ...008 Enterprise Administrator One aspect that should not be overlooked when planning an infrastructure is the requirement for patch management and system compliance. Enterprise administrators must be aware of the approaches and tools that are available to them before recommending a software update plan. They also have to understand those tools before designing a strategy for software and  more...

The Federal Government Industry Overview Version 3 ...ents and various stakeholders, which can include, but are not limited to, individual states, provinces, and territories. A federal government delivers services, creates and enforces laws, maintains highways, collects taxes, defends national sovereignty, encourages investment, provides education, oversees environmental issues, and performs a host of other services to its citizens. Different  more...

Behavioral Interview Techniques ...real situations in the past. This enables you to find out not just what the candidates did but how they did it. Candidates can then be assessed based on actual behaviors that are related to the competencies for the job, rather than on possible or potential behaviors or performance. This course describes the characteristics of behavioral-based interviewing, how to develop behavioral-based  more...

Caring About Your Direct Reports Caring About Your Direct Reports Overview/Description To manage well, you need to develop many different skills, among which is the ability to show care and appreciation for your employees. It's important to remember that the people who work for you have hopes, goals, and aspirations as well as fears, anxieties, and doubts. To have good relationships with your direct reports, you need to  more...

Maintaining an Engaging Organization Maintaining an Engaging Organization An engaging organization depends on an engaged workforce but different employees are motivated in different ways. However, with the proper tools, understanding, and strategies, managers can foster a motivational environment that helps employees become more engaged with the organization, so that they perform more effectively and positively. This course  more...

Monitoring Using Reports in System Center Essentials 2010 ...re running correctly. If a failure occurs or a service is not working properly, they can immediately correct the issue by viewing the alerts that are generated by Essentials monitoring features. Essentials allows notifications to be setup to send alerts when an issue arises. The Authoring feature enables administrators to manage and configure management packs, which contain the monitoring  more...

Developing a High-Performance Organization ... tapping an organization's potential for high performance not only helps it to be more competitive but also helps it to better respond to and manage the influence of external factors. In short, high-performance organizations are those with a competitive edge. Facilitating a high-performance environment requires the right skillset. This course helps you assess your organization's potential for  more...

Backing Up Restoring Troubleshooting Essentials 2010 ...abases need to be backed up to ensure this information is not lost. If there is a failure, there also needs to be a documented plan for restoring the data to have Essential back online with minimal downtime. To troubleshoot issues with System Center Essentials, log files are provided to give more insight into the issue and to help resolve it quickly. This course discusses how to back up System  more...

Developing a Brand Internally ...rand. Internal engagement is increasingly being viewed as not only key to effective brand development, but an important driver of customer value. Aligning the brand promise, organizational actions, and the real brand experience helps generate brand staying power and customer loyalty. This course discusses the benefits associated with developing brands through internal engagement and provides  more...

First Steps for Turning Around a Performance Problem ...t Steps for Turning Around a Performance Problem If not dealt with in a timely manner, minor performance problems can develop into larger issues that affect the success of the whole organization. Understanding how to broach the subject of performance with employees enables you to keep the discussion focused on the real issues and required expectations. When you know how to implement  more...

Information Security Governance Strategies Goals ...Many companies realize that their information security is not in the state that it should be. As an information security manager, it will be your role to guide your organization to where information-related risks are controlled and sound information security processes are being followed by each and every employee. In order to move a company from a current state, to a desired state, there are  more...

Professional Selling in the Knowledge Economy Simulation ...f an ephemeral sales job. This simulation requires you to not only close deals now, but to also lay the groundwork for long-term customer relationships and future sales. Additionally, you will also want to make sure you are pushing yourself to excel by continuing to grow as a sales professional and by learning all you can about your industry. This simulation is based on the "Professional  more...

Balancing Your Responsibilities Simulation ...rey Dent, left the company. Your boss, Gwen Phillips, has not hired a replacement. Instead, she's asked you to assume many of Geoff's former responsibilities. As a result, your workload is very heavy and you're finding your job increasingly stressful. Your personal life is also stressful due to an elder care issue. Your mother, who has numerous health problems, relies on you to take her to  more...

Embracing Organizational Change ...changes occur, but the proper coping methods can help you not only survive organizational change, but empower you to take control of your career, recognize new opportunities that come with the change, and propel your career forward. This course covers best practices to help you accepting a new reality when things change, including acknowledgement of the changes and coming to terms with your new  more...

Preparing for Organizational Change ... and self-motivation you will need at the time, will mean not only surviving organizational change, but thriving in it. In this course you will learn the importance of being prepared for organizational change when it comes. This course covers essential skills for handling organizational change, including a willingness to take risks, having an openness to the unknown, and being able to manage  more...

Opportunity Development Simulation ...annels. Koshi, in business for just over three years, has not made a concerted effort to identify and standardize the best practices for selling their products most effectively in the market they serve. The result is that management cannot reliably forecast future sales results, and individual sales performance tends to follow a series of unpredictable peaks and valleys. Management at Koshi has  more...

Identifying Resolving Windows 7 Application Issues ...olved by changing a program configuration setting that is not supported. Software and programs that were compatible with Windows Vista, will most likely run properly on Windows 7, but it is highly recommended to analyze application compatibility moving from Windows XP to Windows 7. A number of tools are provided to test, resolve, or work around program compatibility issues. This course outlines  more...

IT Strategy Essentials Implementing an IT Strategy ... required strategies and measure the results. This course not only explains how to communicate your IT plans effectively to different stakeholders but also describes the key steps to take when executing the IT strategy. It points to the importance of developing a business case for each IT initiative, and the benefits of project management to help see the implementation through. The course also  more...

Managing Internal Dynamics in a Cross-Functional Team Managing Internal Dynamics in a Cross-Functional Team One of the greatest benefits of cross-functional teams is the diversity of viewpoints, experience, and backgrounds among team members. But this can also prove to be their biggest weakness if not managed properly. Negative interpersonal dynamics can steer the work of a cross-functional team off-track quickly and irreversibly, jeopardizing  more...

A Essentials 2009 Operational Procedures and Preventative Maintenance ...essary to guarantee that products function properly while not damaging the environment, other products, or individuals around them. Another aspect of operational procedures is the need for professionalism and good communication skills in the workplace. This course covers both safety and environmental procedures to be established and used along with the appropriate use of communication skills  more...

Government Contracting Essentials ...t govern the contracting process affect their operations. Note that there may be special local or state rules that also apply, but those are not addressed in this course. This course was developed with subject matter support provided by the Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz. Please note, however, that the course materials and content are for  more...

CompTIA Network 2009 Network Security ...otocols, applications, and hardware devices, and many, if not all, of these things can be found in today s enterprise networks as well as most home networks. This course focuses on the threats facing today's networks and information, and the steps administrators can take to mitigate these issues. It also explores the processes and procedures that should be in place to prevent security breaches  more...

Getting Started with Software Programming ...l tools capable of accomplishing sophisticated tasks, but not without the assistance of skilled software developers. This course introduces the learner to the magic behind computer software development, beginning with a brief history of computer languages and how these languages have evolved into powerful programming environments, and ending with the actual creation of simple algorithms.  more...

Cisco CVOICE 8 0 Transporting Voice Over IP Networks ...le H.323 terminals to communicate with terminals that are not H.323 terminals by converting protocols. Gateways are the point where a circuit-switched call is encoded and repackaged into IP packets. Because gateways function as H.323 endpoints, they provide admission control, address lookup and translation, and accounting services. The inherent characteristics of a converged voice and data IP  more...

The Fundamentals of Globalization Managing in a Global Environment ...ntexts. What worked in the role of a domestic manager may not be effective in the international market. This course describes some strategies and techniques for managing successfully in a global business. It explains the importance of having a global mindset and how to cultivate one so that you can carry out your responsibilities effectively - even with the added complexity of different  more...

Writing for Technical Professionals Preparation Planning ...ng to write about a particular technology. However, it is not a guarantee that what is written will achieve its ultimate goal. In fact, some of the greatest technical experts find it very challenging to write effectively on technical matters. While it is important to understand the subject matter, it is equally important to understand the audience and its needs. There are steps that all  more...

Data Security Archiving and Working Offline in Outlook 2007 ...erver using Outlook Web Access (OWA) at times when you do not have access to the Outlook application. OWA provides you with many of the same features that Outlook 2007 offers, but through a browser interface. This course demonstrates how to configure the security settings, offline access, and synchronization settings for Outlook 2007. The course also shows you how to access Outlook from the  more...

Managing Virtual Teams ... today are involved in some way with team members who are not physically located in the same office. Virtual communication networks have made virtual teams possible, while globalization has made them a necessity. Leading virtual teams presents new challenges to leaders and managers. Virtual team leaders must find ways to successfully manage people who are separated by distance, time zones, and  more...

BIS Export Controls and Antiboycott Provisions ...s that involve the export from the US, or re-export from another country, of items which are subject to the EAR. Another provision in the EAR includes compliance with antiboycott laws, which were enacted to prevent US firms from participating in foreign boycotts that are not sanctioned by US policy. This course is designed to increase awareness of the authority of the EAR and the  more...

Cisco IUWNE 1 0 WLAN Security Basics ...ty protocols, today's wireless networks are as secure, if not more secure, than wired networks. This course provides an overview of WLAN security and shows the steps required to ensure privacy in wireless networks as well as some of the advanced features that Cisco networks have to increase wireless network security. This course also explains the configuration of basic WLAN security and  more...

Cisco IUWNE 1 0 Cisco WCS Administration Cisco IUWNE 1.0: Cisco WCS Administration Cisco Cisco Certified Network Associate Wireless (CCNA Wireless) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0 The Cisco Wireless Control System (WCS) is a tool that helps to centralize, and therefore simplify, the administration of wireless networks. The WCS can manage multiple access points and controllers as well as offer  more...

WPF Databinding with VB 2008 ...rces into the user interface. This course details how WPF not only binds controls to data, but also converts, validates, and formats data in a variety of ways. Specific areas covered include binding to elements, using multiple bindings, utilizing ADO.NET data objects, formatting the display of data, and also data conversion, validation, filtering, sorting, and grouping. This course is one of a  more...

Creating Implementing Programming Objects in SQL Server 2008 ...more complex queries when one Transact-SQL statement will not retrieve the desired results. You can group Transact-SQL statements by creating programming objects within a database. These programming objects include stored procedures, functions, and triggers (based on either DML or DDL statements). SQL Server 2008 provides integration with Common-runtime language (CLR). This enables a developer  more...

Oracle Database 11g R2 Application Performance Enhancements ...affecting the availability of the table to users and does not affect any of its dependencies. This allows for easier application changes and improved query and DML performance. Application performance in Oracle Database 11g Release 2 is also improved by the use of adaptive cursor sharing, which allows for intelligent cursor sharing and the use of invisible indexes. It provides two different  more...

The Biotechnology Industry Overview Version 1 ...otechnology's promises have been delivered, but many have not. False starts are common in an industry where the development of new products is uncertain, time consuming, and expensive. Companies in the industry face other obstacles as well; pricing pressures and a decline in funding, for example. To address such challenges, industry players can adopt new cost-cutting and efficiency measures or  more...

Developing Strong Customer Relationships Developing Strong Customer Relationships Developing strong customer relationships is essential for sustained sales success. Understanding your customers' needs and what they value is arguably the most important aspect of successfully developing and nurturing these relationships. Building customer relationships, however, is not a simple task it requires strong communication skills and an  more...

Developing a Customer-Focused Sales Approach ...ir sales cycle, and other internal considerations that do not effectively meet the needs of their customers. But wouldn't placing the customer at the center of the equation generate better results? The short answer is yes. A customer-focused sales approach is structured around the customer's decision-making process and unique needs. But how do you know what these really are? What keeps  more...

Basic Presentation Skills Creating a Presentation ...at to say, you can transform those ideas into a script or notes that will guide you through the presentation. You should start with an introduction, where you grab the attention of the audience and tell what you are going to do. Next, you need to support each of your key points and, at the same time, not lose the attention of the audience. At the end of your presentation, you need to give your  more...

Basic Presentation Skills Delivering a Presentation ...t you want to say, but if you deliver your message in a monotone while standing stiffly, you're probably not going to captivate the audience. Having diligently prepared for your presentation, you need to make sure that your delivery is engaging. You need to communicate your enthusiasm to the audience if you want them to be enthusiastic about your ideas. At the same time, you must appear  more...

Building Trust ... able to count on your colleagues when it matters most cannot be overstated. Trusting relationships truly are the foundations for productive and enjoyable workplaces. Trust helps improve communication and productivity by giving you and your colleagues the confidence to express and resolve problems. This in turn allows you to focus and collaborate more effectively. At the same time, there are  more...

Cloud Technology Enablers ...ponents that allow clouds to function. While the cloud is not necessarily dependant on virtualization, it's widely accepted that any competitive cloud will utilize it. Infrastructural and network connectivity considerations of the modern datacenter are greatly influenced by the requirements of the cloud. Datacenter infrastructure and components must be designed to address security, scalability,  more...

Migrating Infrastructure to the Cloud Migrating Infrastructure to the Cloud This course explores the steps you should take in determining if your infrastructure has components that are suitable for a cloud solution. It discusses the Service Oriented Architecture (SOA) and grid computing, and highlights characteristics that make these infrastructures suitable or unsuitable for extension to the cloud. The course also explores the  more...

Identity Presence Privacy Identity, Presence & Privacy As we move towards more applications being delivered via the cloud, and businesses using a cloud computing models, we also need to consider the implications for the management of identity. This course ensures you are familiar with identity and access management (IAM) and the common industry protocols used to extend identity to the cloud. It covers the concept of  more...

Preparing for Effective Business Meetings ... Whatever their format, efficient meetings are those that not only accomplish tasks but progress in a way that makes the best use of participants' time. Because meetings are one of the most expensive modes of communication in today's organizations, it's critical that you optimize the time you spend in them. Running an effective meeting starts with careful planning. This course will show you how  more...

Insider Trading ... of the law firm of Sheehan Phinney Bass Green PA. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws.  more...

EU Privacy Data Security ...the securities and protections afforded to individuals do not restrict the ability to process or exchange economically critical data between the member states. While the specific laws for each member state differ, the Directive serves as the primary guidance for all the laws. In other words, member states may have more stringent interpretations of the Directive, but they cannot be less  more...

Union Awareness ...aker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws.  more...

Basic Business Math Percentages Ratios ...e a means of highlighting many relationships in business, not least of which are financial. The ability to calculate work with percentages and ratios is an essential skill for anyone working today. This course builds on the basic math skills that you learned in your school years, showing you how to apply those skills to some common business situations. And it helps you to confidently use  more...

Business Law Ethics Business Law Ethics Dealing with the balance of ethics and the law is a day-to-day challenge for many managers. While you might be inclined to act in ways that are legal in the technical sense, there is value also in recognizing the intent behind a law. Meeting the spirit of the law often comes down to acting in a way that is both legal and ethical. While law and ethics share a close  more...

Advanced HTML5 Advanced HTML5 This course provides instruction on many of the new API's that have been introduced with HTML5 relating to web support, communication, and 3D graphics. The course also covers features that are strictly speaking not part of the HTML5 specification, but are often associated with HTML5 because they were introduced at much the same time.  more...

How to Interview Like a Professional ...avoid them, how to act, what to wear, and what to say? or not say? during an interview. And you?ll find out what is expected of you and what you can expect of the interviewer. This course contains three modules and a Bonus Section. You can enroll for the complete course and receive the Bonus Section FREE, or you select one or more modules or the Bonus Section separately. The average time to  more...

Learn How to Write the Kind of Cover Letter That Gets Results ... expected to change their mind or take action if they are not predisposed to do so, this approach helps break down barriers that might otherwise preclude achieving a successful outcome. This course begins with the creation of a baseline of written information (outline or document) that will be referred to at the end of the class for comparison. When this,the first assignment is completed it is  more...

Write a Marketable Script in 10 Weeks with Final Draft (Latest Release) ...ining Final Draft Software The purpose of this course is not just to produce a single script-although that will happen. The real purpose is to show you the structure of scripts and how to produce "marketable" scripts in a minimal amount of time. The instructor of this course is a seasoned scriptwriter who has a successful history of teaching students the art and science of scriptwriting. You  more...

DOT Hazardous Materials Transportation ...lude recent changes to the regulations, including HM-215D.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. The course meets the requirements for training as specified in 49 CFR 172 Subpart H,  more...

Shipping Infectious Substances (IATA and DOT) ...rt H, including testing of participants. This course does not cover driver training as required for each hazmat employee who will operate a motor vehicle. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice  more...

Write a Marketable Script in 10 Weeks ... a minimal amount of time. The purpose of this course is not just to produce a single script-although that will happen. The real purpose is to show you the structure of scripts and how to produce "marketable" scripts is a minimal amount of time. What do I mean by "marketable"? A marketable script is one that has all of the following: Interesting characters with human qualities A plot that  more...

Aromas Weight Loss Discover Healthy Effective Ways to Lose Weight Effortlessly Discover how to combine massage, diet, stress reduction and aromatherapy in your efforts to lose weight. This is not a restrictive diet program, but recommendations for how to change your lifestyle in a natural and healthy way.  more...

Basic Internet Specialist Certificate ...download your copy. In case something happens and you are not forwarded to the download page it is located here: http://courses.creatingwords.com/download.htm.Recommendations: Those students who successfully complete this program will be encouraged to take the Advanced Level Certifications program which will be offered in sequence. The advance-level program will go further into knowledge about  more...

Introduction to Dreamweaver MX ...on time and learning capabilities of the student. This is not for a beginner. For PC use. Introduction to Dreamweaver MX 2004 is the first of a 3-part course series. Students will need to have access to Dreamweaver MX 2004, or Dreamweaver MX, the Internet and the course textbook "Macromedia Dreamweaver MX" 2004 Hands on Training(ISBN 0-321-20297-X) by Garo Green & Lynda Weinman. In this  more...

Learn HTML All By Yourself- Introductory Learn HTML all by yourself! A 5 week introductory "Lite" course. HTML stands for HyperText Markup Language and is the language of web page design. If you have little or no experience with HTML, then this 6 week introductory course is the one to take. With these lessons you will have your own web site up and running in no time! Learn to design internet web pages for your favorite charity, for your  more...

Herbal Energetics: Learn How Herbs Work Within Your Body ...ways mean Safe. Just because herbs are natural - you must not automatically assume that they are safe for you. No two people are alike and according to your body?s individual needs some herbs could cause a health problem. In this course you will examine the Basic Concept of Disease, the Elemental Models and the Degree of Action that herbs take within the body along with the different herb types  more...

Nutritional Herbalism: Learn How Herbs Work Within Your Body ...lways mean Safe. Just because herbs are natural, you must not automatically assume that they are safe for you. No two people are alike and according to your body`s individual needs some herbs could cause a health problem. In this course we will examine the different actions that herbs take within the body and who should and should not use certain herbs. This course will help you to choose  more...

Object-Oriented Analysis & Design using UML ...nal Software ) or Together( Togethersoft ) is helpful but not necessary. A drawing tool like Microsoft Visio will be good enough. Recommended Reading : UML Distilled --A Brief Guide To The Standard Object Modeling Language, 3rd Edition by Martin Fowler and Kendall Scott( Addison-Wesley ) ISBN : 0-201-65783-X0-201-65783-X:Product Link on Barnes & Noble.com. The Unified Modeling Langauge User  more...

HTML Lessons in Web Page Design - 10 Week Facilitator Led ... ages. Each time these lessons were presented, John would note the troublesome areas and then make the necessary changes to eliminate these difficulties. These HTML lessons are the culmination of John`s efforts to produce the best possible self-learning HTML course available today. The many examples are clear and easy to follow. Each week, you are e-mailed a new lesson which includes an  more...

J2EE Part I ( JSP/servlet ) Learn the server-side Java in one easy attempt. Complement your web-front-end with this server-side part to create a whole application. Be comfortable with round-trip development. We will mainly cover JSP/servlet/JDBC in this course. Students will develop their own applications using server-side Java. Prerequisite: Strong understanding of the Java Programming Language and basic HTML, familiarity  more...

Expert Certificate Course in Medical Coding ...y after enrollment you will begin receiving regular email notifications regarding your course of study. We will be asking how you are progressing in this class. It is your responsibility to respond to our emails and work to finish this course within the time period stated. Not responding to these update notices could result in significant delays, grade reporting issues and failure in the  more...

Self directed tutorial-Teach Yourself Search Engine Training Strategies in 7 Days ... are the one way that prospects can find your site, so do not underestimate what good positioning in the search engines can do for you. It has been estimated that up to 80 percent of all website traffic comes from major search engines; how can you learn what to do to get your website ranked high in the engines? This tutorial is designed for everyone, from home-based entrepreneurs to large  more...

Certified eMarketing Associate Certification (CeMA) ...certification that demonstrates competency in eMarketing. NOTE: This is not a course. If you need training enroll in either eMarketing 1.1 or Advanced E-Marketing. The CeMA certification is a substantial credential for students as well as professionals who are new to the e-marketing profession. The CeMA certification can be of benefit in employment applications, resumes, bios, and college  more...

The Power of Animation: Learn Flash in Five Days ... exploring the possibilities of animation. Even if you do not consider yourself an artist, mastering Flash can help you create business presentations, product demonstrations, cartoons, and even video games! Coursework focuses on mastering the basics of Flash 5. Students will become familiar with, and be able to use the Flash 5 interface, as well as the tools and panels associated with this  more...

Effective Business Presentations Using Flash ... presentations and product demonstrations. Even if you do not consider yourself an artist, mastering Flash can help you create professional business presentations, product demonstrations, cartoons, and even marketing style video games! Coursework focuses on mastering the basics of Flash 5 and applying them toward business presentations. Students will become familiar with, and be able to use  more...

Legal Research and Writing ...ard, chat rooms, or phone. Attendance at the live chat is not mandatory, but it has been found to be enjoyable by the students and a great way to interact with the professor and classmates.POLICIES AND PROCEDURES: Exams and projects are graded on a scale of 100 with 73 or above being satisfactory or at the 2.0 GPA level. An academic average of 63% is required in order to receive credit for the  more...

Comprehensive Medical Transcription Training ... and other course materials at no additional cost It does not require memorization by obsolete rote processes (slow and cumbersome; the words of medicine are taught in context using multisensory tasking) transcription training includes actual physician dictation, complete with background noise, accents, interruptions, the real world of dictation. We have trained hundreds of MTs, including the  more...

Medical Office Specialist Training I (No Terminology) ...y after enrollment you will begin receiving regular email notifications regarding your course of study. We will be asking how you are progressing in this class. It is your responsibility to respond to our emails and work to finish this course within the time period stated. Not responding to these update notices could result in significant delays, grade reporting issues and failure in the  more...

Medical Office Specialist Training II (With Terminology) ...y after enrollment you will begin receiving regular email notifications regarding your course of study. We will be asking how you are progressing in this class. It is your responsibility to respond to our emails and work to finish this course within the time period stated. Not responding to these update notices could result in significant delays, grade reporting issues and failure in the  more...

Legal Nurse Consulting Certificate Program ...quired to continue with the next module. Students who do not receive a passing score can re-take the module exams after reviewing the module materials again. The module four (4) exam is an analysis of a case study. Here the student utilizes all of the knowledge gained in the modules and writes a complete analysis of case study, as would be written for a client attorney. This comprehensive  more...

Ready, Set, XML for Non Programmers ..., and one complex XML document, to use in your portfolio. Note that this course does not espouse any particular software tool, and does not go into creating a Document Type Definition, Schema, or Namespaces. You do not need to know HTML, although some familiarity with it could be helpful. You do not need any special software, other than a word processor, and a browser, with an Internet  more...

Introduction to XML The ABC`s of XML tagging. Learn to read and write documents in XML, the key to new Web content and e-commerce. In this self-directed course you learn why XML is becoming a key standard on the Web, how it changes the way you write content, and how XML tags take your text through a maze of software from your desk to the user. You learn about the critical role of software called a parser that  more...

Creating Outstanding Online Help: A Self-Directed Study (Software Industry) ...ou if you have some experience as a Technical Writer (but not much creating online help)and are looking to enhance your skill set. This course demonstrates - through self-directed study - the initial process of creating effective online help by starting with a solid outline. The major assignment is to create a detailed online help system outline and submit a mini-essay about WHY a specific  more...

Creating Outstanding Online Help: Principals and Practice (Software Industry) ...outline with the assistance of a side-by-side editor. NOTE: If you have experience as a Technical Writer - but not much creating online help - and are looking to enhance your skill set, another course offering - Creating Outstanding Online Help: A Self Directed Study - may be more relevant to your needs. This course provides the basic information about gathering and streamlining techniques  more...

Learn Authorware In 45 Days ... I only teach the basics of the Authorware language. I do not get into creating web applications using Authorware. The following items are covering in the course: Authorware Basics, Creating an Authorware application, Adding Motion and Sound, Hot Spot interactions, Text entry interactions, Hot objects interactions, Target area interactions, Pull-Down menus, Concept of variables, Building  more...

Learn How to Repair Computers: Get Certified in 7 weeks ... course has been replaced by Course Number 3509.If you do not see this course listed contact customer service at EST. Have you ever wished you knew enough about computers to repair them? Are you tired of hearing about other people making $50 to $200 an hour as a computer technician, perhaps with their own business? Would you like to have a piece of the pie to? Well now, you can. You will  more...

Take Control of IIS This course describes how to install and configure Microsoft 2000 Web and FTP services. Do you need to set up a Web server for your home, small office, or corporation? This course shows, using a real-time, full-screen display, everything you need to do set up Web and FTP servers with the Microsoft 2000 or NT operating systems. All the procedures you need are shown just as you would perform them  more...

How To Master Time Management ...ls of Microsoft Outlook 2002, such as the journal, tasks, notes, reminders, the Calendar, and the Rules Wizard to plan their time. However, tips on how to use other time management tools, such as paper-based products, hand-held devices, and other applications will be included. The scope of the course includes understanding time management theory/philosophy, keeping a time log/diary, handling  more...

Microsoft PowerPoint 2002 Comprehensive ...dvanced features of Microsoft PowerPoint 2002 so they can not only create and modify simple presentations, but also much more elaborate ones, such as team projects. This course is designed to teach students the basic, intermediate, and advanced features of Microsoft PowerPoint 2002 so they can not only create and modify simple presentations, but also much more elaborate ones, such as team  more...

Microsoft Word 2002 Core ...ctory and intermediate features of Microsoft Word 2002 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functionality of them. Some skills users will learn include changing font attributes; modifying bodies of text; using the spelling checker; formatting paragraphs using indents, line spacing, and tab  more...

Word 2000 MOUS ...tory, intermediate, and advanced features of Word 2002 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functunality of them. This course begins by teaching students the introductory and intermediate features of Microsoft Word 2000. They will learn the basic steps to create and edit their text-based  more...

Word 2000 Proficient ...he introductory and intermediate features of Word 2000 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functionality of them. This is a comprehensive course designed to teach students the introductory and intermediate features of Word 2000 so not only will they learn the basic steps to create and  more...

Word 2002 MOUS ...ctory and intermediate features of Microsoft Word 2002 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functionality of them. This course begins by teaching students the introductory and intermediate features of Microsoft Word 2002 so not only will they learn the basic steps to create and edit their  more...

How To Master Performance Management ...hievements, and disciplining or redirecting those who are not meeting performance requirements. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Managing employee performance is the single greatest challenge facing supervisors and other leaders in today's competitive and fast-paced organizations. Learn how to maximize the  more...

How To Master Personal And Family ...how up for work each day, people who want to be effective not just on the job, but in their personal lives as well. This bundle helps employees deal with some of the thorny issues facing people at various stages of their lives, whether taking responsibility for elderly loved ones or caring for children, coping with the loss of a loved one or choosing childcare, planning retirement or just  more...

Moving from Trainer to Performance Consultant ...chance to help your clients with their overall abilities, not just a few key skills. The move from being a trainer to becoming a performance consultant can be difficult if you aren ™t aware of certain strategies and tips. This course will help you identify the steps to gaining the skills you need while building your client base. There are job aids, tools, and methods to help you make this  more...

Personal Financial Planning ...iption -- Without wise financial planning, the future may not be what most of us hope for, and even the present may be less that comfortable. This course contains the essential principles of planning for both short- and long-term needs and has many tools and references to provide guidance for planning and using personal financial resources. It gives tips and worksheets for setting financial  more...

Preventing Sexual Harassment for Employees ...nt is everyone ™s responsibility, but employees may not know exactly what to do unless things are spelled out fairly clearly. This course addresses the issues related to sexual harassment: how the law applies to employees, things to avoid in the work environment, and specific employee responsibilities. There are tips to help employees examine their own attitudes and behaviors, and  more...

Successful Negotiation ...urse description -- Negotiating is a thread woven through not just your time in the work environment, but also in daily living. Knowing how to negotiate successfully will improve your interactions with customers, coworkers, and even family members. This course will give you the strategies and techniques you will need to help you define opportunities in which negotiating would be appropriate and  more...

A+ 2003 Test Preparation ...ication examination for PC Technicians. This course does not include training of any kind - just practice tests. During the 90 day access period, the user may take the 70-question A+ 2003 practice test as many times as they like. Each time the test is launched, it pulls 70 questions from a bank of over 1,500 possible questions. This course does not have a pass-fail mark or a grade - it is  more...

5 Steps to Effective Persuasive Business Communication ... expected to change their mind or take action if they are not predisposed to do so, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. You will begin with the creation of a baseline written document. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will be given a  more...

How to Setup & Secure Your Home Computer Having a secure computer at home is just as important today as is securing computers at work. This course will teach you how to and what steps to make sure your computer is safe. Whether you use your computer for business or pleasure, it is so important that you have a computer that is safe and secure. It is no longer the norm to turn on your computer and use it for games and what not. Now, with  more...

Pharmacy Technician National Certification Exam Preparation Course ...ertification Exam, it will cost you $129. Then, if you do not pass the exam, you will have to pay $129 for each attempt! Don ™t let your original registration money go to waste by not being fully prepared for this exam! Improve your chances for success with the National Certification On-Line Review Course. The Certification Review Course will thoroughly prepare you for the challenges of  more...

Starting A Business?: How To Develop An Effective Business Plan ... business plan for your company or organization. This is not your ordinary "cook-book" workshop on Business Planning. Dr. Frank Leibold integrates solid business concepts he teaches MBA`s with invaluable tips he has acquired over 40 years of progressive executive business experience. He has developed and evaluated numerous plans, in a variety of industries, as a unit manager, V.P., CEO and  more...

The Internet - Applying the Basics to your Business ...ser friendly and in easy to understand language, so it is not confusing to the participants. The basic language of what the Internet is, what are search engines, where did the Internet originate, what are keywords, etc. Module 2. Simple Techniques for Searching In this module, techniques for searching with tips and making your queries using Boolean language, simple words or stringing words  more...

Better Business Writing in One Week ... accuracy. Business letters, memos, e-mails, proposals...not everyone?s a writer, yet every businessperson is expected to write -- a scary prospect for professionals without formal writing training! Fear no more -- you?re only one week away from clearer, more confident writing. This unique course includes one work-week (five days) of daily lessons, designed explicitly for business  more...

Brilliant Business Writing and Communication ... memo say about you? Countless business professionals are not trained writers, yet they`re expected to write every day, producing letters, proposals, and e-mail messages that communicate a great deal about themselves and their employers. Many don`t feel comfortable writing, and worry that the impression they`re making on clients and coworkers is anything but positive. It`s time to change all  more...

Learn How To Write Effective Persuasive Written Communication ... expected to change their mind or take action if they are not predisposed to do so, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. You will begin with the creation of a baseline written document. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will be given a  more...

Grant Writing Fundamentals for Non-Profit Organizations A self-paced & directed class that gives you the tools to effectively prepare grant proposals to seek funding for non-profit organizations. This self-paced class will give you the tools you need to efficiently and effectively prepare grant proposals to seek funding for non-profit organizations. To keep the cost of this course low we do not provide instructor interaction.  more...

The Art of Professional Telephone Communication ...When you use the telephone you are at the disadvantage of not being able to see your customer. There are verbal skills and strategies you can use to turn the telephone into a selling advantage. Tuning in to key words will indicate buying style and presentation preferences. You want to know how to ?read? your customer with those key words. Your use of both incoming and outgoing voice mail  more...

Search Engine Marketing Strategies for Small Business Operations - Instructor Led ...chieving a top ranking in the major search engines, so do not underestimate what good positioning in the search engines can do for you. It has been estimated that up to 80 percent of all web site traffic comes from the major search engines. How do you go about learning the latest techniques and strategies? An expert will show you exact step-by-step techniques on how to ?tweak? your web site by  more...

An Introduction to Linux A Workshop Approach This Web-based course provide users with a hands-on introduction to the Linux operating system. This Web-based course provide users with a hands-on introduction to the Linux operating system, with emphasis on practicing essential skills for setting-up and using a Linux desktop. In all, it covers general information on more than 50 Linux distributions. The course is designed for new users as a  more...

Certificate in Technical Writing ...se are CEU credits (Continuing Education Credit). They do not transfer to a "for-credit" institution. However, you can expect to take these online courses under stringent guidelines to gain a high quality educational and learning experience. Earning a valid Technical Writing Certificate will help you advance your career and increase your salary in the workplace. Is any software to be installed  more...

Certificate in Technical Writing for Current Technical Writers ...se are CEU credits (Continuing Education Credit). They do not transfer to a "for-credit" institution. However, you can expect to take these online courses under stringent guidelines to gain a high quality educational and learning experience. Earning a valid Technical Writing Certificate will help you advance your career and increase your salary in the workplace. Is any software to be installed  more...

Introduction to Customer Relationship Management CRM -Part 1 DISCONTINUED--Step into the world of CRM with this foundation course in Customer Relationship Management and learn how the practice of effective CRM can not only transform you into a highly successful business professional but also improve your company`s bottom line by helping you expand and retain your valuable customer base.  more...