Online Not eLearning - Training Resources

The Power of Animation: Learn Flash in Five Days ... exploring the possibilities of animation. Even if you do not consider yourself an artist, mastering Flash can help you create business presentations, product demonstrations, cartoons, and even video games! Coursework focuses on mastering the basics of Flash 5. Students will become familiar with, and be able to use the Flash 5 interface, as well as the tools and panels associated with this  more...

Take Control of IIS This course describes how to install and configure Microsoft 2000 Web and FTP services. Do you need to set up a Web server for your home, small office, or corporation? This course shows, using a real-time, full-screen display, everything you need to do set up Web and FTP servers with the Microsoft 2000 or NT operating systems. All the procedures you need are shown just as you would perform them  more...

How to Interview Like a Professional ...avoid them, how to act, what to wear, and what to say? or not say? during an interview. And you?ll find out what is expected of you and what you can expect of the interviewer. This course contains three modules and a Bonus Section. You can enroll for the complete course and receive the Bonus Section FREE, or you select one or more modules or the Bonus Section separately. The average time to  more...

Learn How to Write the Kind of Cover Letter That Gets Results ... expected to change their mind or take action if they are not predisposed to do so, this approach helps break down barriers that might otherwise preclude achieving a successful outcome. This course begins with the creation of a baseline of written information (outline or document) that will be referred to at the end of the class for comparison. When this,the first assignment is completed it is  more...

Aromas Weight Loss Discover Healthy Effective Ways to Lose Weight Effortlessly Discover how to combine massage, diet, stress reduction and aromatherapy in your efforts to lose weight. This is not a restrictive diet program, but recommendations for how to change your lifestyle in a natural and healthy way.  more...

Introduction to Dreamweaver MX(tm) ...on time and learning capabilities of the student. This is not for a beginner. For PC use. Introduction to Dreamweaver MX 2004 is the first of a 3-part course series. Students will need to have access to Dreamweaver MX 2004, or Dreamweaver MX, the Internet and the course textbook "Macromedia Dreamweaver MX" 2004 Hands on Training(ISBN 0-321-20297-X) by Garo Green & Lynda Weinman. In this  more...

Certified eMarketing Associate Certification (CeMA) ...not a course but rather a certification that demonstrates competency in eMarketing. The CeMA certification is a substantial credential for students as well as professionals who are new to the e-marketing profession. The CeMA certification can be of benefit in employment applications, resumes, bios, and college admission applications. The certification is recognized globally and is the only  more...

Effective Business Presentations Using Flash ... presentations and product demonstrations. Even if you do not consider yourself an artist, mastering Flash can help you create professional business presentations, product demonstrations, cartoons, and even marketing style video games! Coursework focuses on mastering the basics of Flash 5 and applying them toward business presentations. Students will become familiar with, and be able to use  more...

Brilliant Business Writing and Communication ... memo say about you? Countless business professionals are not trained writers, yet they`re expected to write every day, producing letters, proposals, and e-mail messages that communicate a great deal about themselves and their employers. Many don`t feel comfortable writing, and worry that the impression they`re making on clients and coworkers is anything but positive. It`s time to change all  more...

Introduction to Customer Relationship Management CRM -Part 1 DISCONTINUED--Step into the world of CRM with this foundation course in Customer Relationship Management and learn how the practice of effective CRM can not only transform you into a highly successful business professional but also improve your company`s bottom line by helping you expand and retain your valuable customer base.  more...

Complete Course in Professional Medical Transcription using MIME method of instruction (Special Pricing Edition) Same great complete Professional Edition course but designed for the student who does not want to incur course material fees. Registration Fee waived.  more...

Java 2 -- Building Graphical User Interfaces ...rea classes that are needed when a single line of text is not enough for a given task. Finally, you will learn about the TextField classes that provide methods to set and retrieve the text of a Label object and to align the text within the object`s display. In the third unit, you will learn about various layout managers such as FlowLayout, BorderLayout, CardLayout, GridLayout, and  more...

Java 2 -- Applets & Imaging ... lists the capabilities that are available to applets and not available to applications. The third unit describes the Java 2D API introduced in the JDK 1.2 kit. It also discusses the uses of the Graphics2D class, and lists the methods of the class. You will learn to use the various attributes of the Graphics2D rendering context for providing enhanced two-dimensional graphics, text, and  more...

Dreamweaver 8 Series ...on time and learning capabilities of the student. This is not for a beginner. For PC use. Welcome to Dreamweaver 8 Series Dreamweaver is a popular and powerful tool to build rich, professional Web sites and Web applications. These courses introduce the new features found in Dreamweaver 8. Features: Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations.  more...

Flash I: Mastering the Tools ...take more than 30 days to complete this course and you do not already have the Flash MX 2004 program, you can download an educational version of the software from http://macromedia.com. Will I be provided with instructor feedback? Yes. At the end of each self-paced unit, you will complete a unit assignment that you will submit to your instructor. The instructor then marks your work, offers  more...

Essential Spanish ...sted on Listening, Reading and Writing. Spoken words will not form part of your assessment. Our course is fully supported by online tutors, who will monitor and guide your progress and offer individual support. They will contact you regularly by email to help with any problems. The course is divided into five short acts, each containing a number of scenes in various authentic situations. Each  more...

Communicating with Power: Resolving Conflict This course covers the basic types of and responses to workplace conflict and discusses general guidelines for integrating conflict resolution into the culture of organizations.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a beginner. For PC  more...

Dealing with Customer Complaints ...on time and learning capabilities of the student. This is not for a beginner. For PC use. Dealing with Customer Complaints When customers complain, it shows they care. You want customers to complain so you can fix the problem. The challenge is to know the best way to resolve the situation. During this program, you'll learn why an organization should seek customer complaints, and learn  more...

Sexual Harassment in the Workplace Series ...on time and learning capabilities of the student. This is not for a beginner. For PC use. Sexual Harassment in the Workplace Series This series works to educate managers and non-managers about the causes and effects of sexual harassment in the work environment. It looks at the elements that define behavior as harassment, methods that can be used to prevent it from occurring, as well as ways  more...

Write a Marketable Script in 10 Weeks with Final Draft (Latest Release) ...ining Final Draft Software The purpose of this course is not just to produce a single script-although that will happen. The real purpose is to show you the structure of scripts and how to produce "marketable" scripts in a minimal amount of time. The instructor of this course is a seasoned scriptwriter who has a successful history of teaching students the art and science of scriptwriting. You  more...

Write a Marketable Script in 10 Weeks ... a minimal amount of time. The purpose of this course is not just to produce a single script-although that will happen. The real purpose is to show you the structure of scripts and how to produce "marketable" scripts is a minimal amount of time. What do I mean by "marketable"? A marketable script is one that has all of the following: Interesting characters with human qualities A plot that  more...

Word 2000 MOUS ...tory, intermediate, and advanced features of Word 2002 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functunality of them. This course begins by teaching students the introductory and intermediate features of Microsoft Word 2000. They will learn the basic steps to create and edit their text-based  more...

Word 2000 Proficient ...he introductory and intermediate features of Word 2000 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functionality of them. This is a comprehensive course designed to teach students the introductory and intermediate features of Word 2000 so not only will they learn the basic steps to create and  more...

Word 2002 MOUS ...ctory and intermediate features of Microsoft Word 2002 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functionality of them. This course begins by teaching students the introductory and intermediate features of Microsoft Word 2002 so not only will they learn the basic steps to create and edit their  more...

What Inexperienced Homebuyers MUST Know Before They Buy a Home ...y in order to determine whether it is important to you or not? and at what cost. This course employs the Learning by Doing approach to education. That means that rather than lecture to you, this course will put you to work. Why? Because you remember what you experience much better than what you are told. So, it?s only natural that the best way to learn about real estate is to do real estate.  more...

Turn Your Life Experience Into College Credit Did you know that your knowledge and life experience may be sufficient to earn you legitimate college credit from an Accredited U.S. College or University? Learn from a Life Experience and Adult Education Expert. This course will teach you how to earn College Credit for what know through a series of 6 dynamic lessons. 90 day access to course content. Work at your own pace. Earn College Credit For  more...

Trenching and Excavation ... working around excavations and heavy equipment. You may not be hip, stylin? a new hard hat, but you will learn what it means and the basics of how to be safe while working in a trench or excavation. In this safety-training program, you will learn how OSHA Excavation and Trenching Standards help prevent cave-ins, falls, falling loads, and hazards from mobile equipment, water accumulation,  more...

Trade Secrets & Their Protection ...e competition. Prudent companies are recognizing the need not only to protect their own confidential business information as trade secrets, but also to guard against the misappropriation of others` trade secrets. Trade Secrets Protecting trade secrets is more important than ever today, as companies look for ways to get ahead and stay ahead of the competition. Prudent companies are recognizing  more...

The Internet - Applying the Basics to your Business ...ser friendly and in easy to understand language, so it is not confusing to the participants. The basic language of what the Internet is, what are search engines, where did the Internet originate, what are keywords, etc. Module 2. Simple Techniques for Searching In this module, techniques for searching with tips and making your queries using Boolean language, simple words or stringing words  more...

The Entrepreneurship Certificate in Marketing Mastery Program ...edback from the instructor. For students who currently do not have a specific idea for a business, it is suggested that they pick a business that they are interested in learning about. For example, an internet-only retailer or a consulting firm. To be a successful entrepreneur you must be able to quickly and clearly communicate your business concept, relaying both your passion and the essence  more...

The Trump Way to Wealth ... Live Meeting. This is a Web-based application and you do not need to own the software to participate. Simply go to the Web address you are provided in your welcome email. Live Meeting enables users to collaborate online with colleagues, customers, and partners in real time ?with just a computer, and an Internet connection. You will hear your presenter live, through your computer speakers or  more...

The Art of Professional Telephone Communication ...When you use the telephone you are at the disadvantage of not being able to see your customer. There are verbal skills and strategies you can use to turn the telephone into a selling advantage. Tuning in to key words will indicate buying style and presentation preferences. You want to know how to ?read? your customer with those key words. Your use of both incoming and outgoing voice mail  more...

The Art of Active Listening ...they are good listeners. If someone is a good listener we not only like them more, we think they understand us and our business. We all understand the basics of good listening. Good listening, in part, is just being courteous. However, it is requires more than just being quiet and paying attention, although those are aspects of being a good listener. Being a good listener is not a passive  more...

Successful Negotiation ...urse description -- Negotiating is a thread woven through not just your time in the work environment, but also in daily living. Knowing how to negotiate successfully will improve your interactions with customers, coworkers, and even family members. This course will give you the strategies and techniques you will need to help you define opportunities in which negotiating would be appropriate and  more...

Supply Management Contract Writing ...noticed the changes in purchasing over the past few years, haven t you? The changes that have purchasers doing less order processing and more contracting and relationship building with suppliers? This new role requires that you have a new skill set contract writing. Yet most purchasers don t know how to write a contract. This is troublesome. Because if you aren t familiar with the  more...

Starting A Business?: How To Develop An Effective Business Plan ... business plan for your company or organization. This is not your ordinary "cook-book" workshop on Business Planning. Dr. Frank Leibold integrates solid business concepts he teaches MBA`s with invaluable tips he has acquired over 40 years of progressive executive business experience. He has developed and evaluated numerous plans, in a variety of industries, as a unit manager, V.P., CEO and  more...

Significantly Increase the Value of Any Property--Instructor-Led A Trump U Course- Improving your property can do more than just pay for itself -- it can increase your resale value higher than you might imagine. But the wrong change is like throwing money away. This course shows how to get the biggest possible financial benefit from every dollar spent on property improvements. You`ll even learn to grow value by improving the neighborhood!Students may complete  more...

Shipping Infectious Substances (IATA and DOT) ...rt H, including testing of participants. This course does not cover driver training as required for each hazmat employee who will operate a motor vehicle. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice  more...

Search Engine Training Workshop (With Trial Software) ...st way for prospective customers to find your site. So do not underestimate what good positioning in the search engines can do for you. It has been estimated that up to 80 percent of all web site traffic comes from the major search engines. How can you learn what to do to get your web site ranked high in the engines? By completing each lesson, students will look at all the strategies in the  more...

Search Engine Marketing Strategies for Small Business Operations - Instructor Led ...chieving a top ranking in the major search engines, so do not underestimate what good positioning in the search engines can do for you. It has been estimated that up to 80 percent of all web site traffic comes from the major search engines. How do you go about learning the latest techniques and strategies? An expert will show you exact step-by-step techniques on how to ?tweak? your web site by  more...

Shipping with Dry Ice ...care to, depending on how much time you can devote to it. Note that we have set a 90 day period with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to  more...

Scaffold Safety Training Program Do you remember building giant structures with Erector Sets, putting together tiny pieces of metal and then piling all your other toys on them to see how much they could hold? With our Scaffold Safety training program, you won t wonder about your portable scaffolding capacity. Welcome to Scaffold Safety Training Program Do you remember building giant structures with Erector Sets, putting  more...

SalesPlus ...nd attitudes to potential sales opportunities that result not only in sales but in developing customers who will continue to do business with them time and time again. Identifying potential sales opportunities, making the sale, and creating a customer relationship that will result in future business is the art of selling. By the end of this course you will know the process of selling, the  more...

Savings Strategy Development ... just 'winging it'?" Could you respond by producing a top-notch written strategy? If not, the highly personal and interactive online class "Savings Strategy Development" can help you. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and  more...

Senior Professional In Supply Management (SPSM ) Certification Program ...not getting enough opportunities, respect, and money out of your purchasing career? Well, guess what? Nothing will change unless you take action towards becoming a world-class purchasing professional. You can earn your purchasing certification in less than 3 months if you devote more than 4 hours per week to this course of study. Accordingly, 2 hours per week will take approximately 6 months.  more...

Ready, Set, XML for Non Programmers ..., and one complex XML document, to use in your portfolio. Note that this course does not espouse any particular software tool, and does not go into creating a Document Type Definition, Schema, or Namespaces. You do not need to know HTML, although some familiarity with it could be helpful. You do not need any special software, other than a word processor, and a browser, with an Internet  more...

Professional Writing Skills at a Glance ... learn how to start and end your correspondence ? and how not to ? along with the principles of unity, coherence, and development for middle paragraphs. Writing varied and emphatic sentences guides your readers smoothly through your message. When choosing your words, always let Economy, Simplicity, and P recision be your guideWriting Process: The three stages of the writing process include  more...

Professional Bar Management Mastery Level Certification ...the bar area. Simplified and easy to comprehend, you will not waste time learning useless information and you will be prepared to handle the physical, emotional and mental demands of managing a bar. You will also learn everything about bartending, the hub of all sales and a requirement for professionally managing a bar. It is not possible to be a good bar manger without knowing what goes on  more...

Preventing Sexual Harassment for Employees ...assment is everyone s responsibility, but employees may not know exactly what to do unless things are spelled out fairly clearly. This course addresses the issues related to sexual harassment: how the law applies to employees, things to avoid in the work environment, and specific employee responsibilities. There are tips to help employees examine their own attitudes and behaviors, and  more...

Professional Bar Management Managing a bar or restaurant can be an overwhelming experience. The physical, emotional and mental demands are extreme. This class will teach you simple ways to handle difficult situations with unhappy customers and employees, the duties of each employee, and key factors which are vital to a successful business. Professional Bar Management Managing a bar or restaurant can be an overwhelming  more...

Problem Solving Through Productive Thinking ...on time and learning capabilities of the student. This is not for a beginner. For PC use. Problem Solving Through Productive Thinking One of the greatest abilities of leaders - whether in management positions or on the front line - is the ability to see the root of problems and quickly enact effective solutions. This series will pass on some of the skills and tips that will help you to better  more...

Pharmacy Technician National Certification Exam Preparation Course ...ertification Exam, it will cost you $129. Then, if you do not pass the exam, you will have to pay $129 for each attempt! Don t let your original registration money go to waste by not being fully prepared for this exam! Improve your chances for success with the National Certification On-Line Review Course. The Certification Review Course will thoroughly prepare you for the challenges of the  more...

Personal Protective Equipment ... it. Our new safety course, Personal Protective Equipment not only helps your organization meet OSHA safety standards and regulations, it launches each employee on a mission to protect their heads, face and eyes, hearing, hands and arms, skin, feet, and bodies against heat and cold hazards by using proper PPE. Protect each worker with the knowledge and equipment to fly by the potential hazards  more...

Phlebotomy Technician Career Training ...over the classroom portion only. Labs and externships are not part of the online program. For more details contact the Continuing Education program. Phlebotomy Technician Career Training This comprehensive course provides instruction in the skills needed for the proper collection of blood and other specimens used for diagnostic testing. Emphasis is placed on ethics, legalities, medical  more...

Powerful Negotiation For Successful Buying ...r course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials. Powerful Negotiation For Successful Buying Have your suppliers figured out how to neutralize your negotiation strategies? Most savvy sellers go through negotiation training at least yearly. Unless you?ve  more...

Personal Financial Planning ...iption -- Without wise financial planning, the future may not be what most of us hope for, and even the present may be less that comfortable. This course contains the essential principles of planning for both short- and long-term needs and has many tools and references to provide guidance for planning and using personal financial resources. It gives tips and worksheets for setting financial  more...

Office Ergonomics ... what do you get? That?s right, the modern office. You?re not the first to try this brew; others around you are suffering too. In our course, Office Ergonomics, we lay out all the ingredients, repetitive motion injuries, vision problems, and musculoskeletal system injuries. You will select from a cupboard full of ways to prevent each problem, from computer workstation design to inexpensive  more...

OSHA Record Keeping and Documentation ...not make it into the Guinness book of world records, but you will master the tools needed to implement an effective safety program and satisfy OSHA requirements. OSHA Record Keeping and Documentation With this important safety training, you may not make it into the Guinness? book of world records, but you will master the tools needed to implement an effective safety program and satisfy OSHA  more...

Nutritional Herbalism: Learn How Herbs Work Within Your Body ...lways mean Safe. Just because herbs are natural, you must not automatically assume that they are safe for you. No two people are alike and according to your body`s individual needs some herbs could cause a health problem. In this course we will examine the different actions that herbs take within the body and who should and should not use certain herbs. This course will help you to choose  more...

Object-Oriented Analysis & Design using UML ...nal Software ) or Together( Togethersoft ) is helpful but not necessary. A drawing tool like Microsoft Visio will be good enough. Recommended Reading : UML Distilled --A Brief Guide To The Standard Object Modeling Language, 3rd Edition by Martin Fowler and Kendall Scott( Addison-Wesley ) ISBN : 0-201-65783-X0-201-65783-X:Product Link on Barnes & Noble.com. The Unified Modeling Langauge User  more...

Microsoft Word 2002 Core ...ctory and intermediate features of Microsoft Word 2002 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functionality of them. Some skills users will learn include changing font attributes; modifying bodies of text; using the spelling checker; formatting paragraphs using indents, line spacing, and tab  more...

Moving from Trainer to Performance Consultant ...chance to help your clients with their overall abilities, not just a few key skills. The move from being a trainer to becoming a performance consultant can be difficult if you aren t aware of certain strategies and tips. This course will help you identify the steps to gaining the skills you need while building your client base. There are job aids, tools, and methods to help you make this  more...

Negotiate to Win ...sponsibility to learn how to negotiate is all yours. It`s not up to your boss or colleagues or spouse or customers. So get started!Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the  more...

MSHA Part 46 Refresher ...e may be additional training requirements or stipulations not covered here. You must have a copy of your company?s training plan or know the time constraints for each topic of study and be sure your study meets the minimum hours outlined in your particular plan. Note that while this course covers the majority of subjects recommended for the refresher training, you must also fulfill some of the  more...

MSHA Part 48 Surface Mining Refresher ... metal mines, and certain surface nonmetal mines that are not in the following industries: surface stone, surface clay, sand and gravel, surface limestone, colloidal phosphate, and shell dredging mines and other surface operations that produce marble, granite, sandstone, slate, shale, traprock, kaolin, cement, feldspar, and lime. This course is designed to assist you in meeting Mining Safety  more...

Negotiate Profitable Real Estate Deals--Instructor-Led ...not, success in real estate begins -- or ends -- at the negotiating table. The secret to successful negotiation is careful preparation and communication. This course will teach you proven tactics and methods for all types of real estate negotiations and prepare you to leave the table with success assured. Students may complete this course within a reasonable period of time. Contact Hours give  more...

Negotiate Profitable Real Estate Deals--Self-Directed ...not, success in real estate begins -- or ends -- at the negotiating table. The secret to successful negotiation is careful preparation and communication. This course will teach you proven tactics and methods for all types of real estate negotiations and prepare you to leave the table with success assured.Students may complete this course within a reasonable period of time. Contact Hours give an  more...

Microsoft PowerPoint 2002 Comprehensive ...dvanced features of Microsoft PowerPoint 2002 so they can not only create and modify simple presentations, but also much more elaborate ones, such as team projects. This course is designed to teach students the basic, intermediate, and advanced features of Microsoft PowerPoint 2002 so they can not only create and modify simple presentations, but also much more elaborate ones, such as team  more...

Microsoft Project For Purchasing Professionals ...ting your purchasing projects on time? You probably would not have if you used Microsoft Project. By taking the highly personal and interactive online class "Microsoft Project For Purchasing Professionals," you will not only learn how to use the software, you'll learn how to apply it to your purchasing work. You'll also learn project management principles that will enable you to successfully  more...

Microsoft Excel For Purchasing Professionals ... Look, even if you are an experienced Excel user, you may not be utilizing the tools that can help you make sound purchasing decisions and deliver top-notch presentations. The highly personal and interactive online course "Microsoft Excel For Purchasing Professionals" will enable you to perform sophisticated purchasing analyses through exercises that are based entirely on the situations that  more...

Mastering Purchasing Fundamentals ...r course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials. Mastering Purchasing Fundamentals If you are new to purchasing, are you ready for the many challenges you'll face in the months ahead? The highly personal and interactive online class "Mastering Purchasing  more...

Legal Nurse Consulting Certificate Program ...quired to continue with the next module. Students who do not receive a passing score can re-take the module exams after reviewing the module materials again. The module four (4) exam is an analysis of a case study. Here the student utilizes all of the knowledge gained in the modules and writes a complete analysis of case study, as would be written for a client attorney. This comprehensive  more...

Learn Spanish On-line From Live Instructors! - "Beginning Spanish 1" ...ays and Thursdays.Bulletin board classes For those of you not interested in attending a scheduled class you will be given a link to a bulletin board where you can check on a weekly basis when a class is being offered. You sign up for the class you want and when there is a minimum number of students, the class will take place. The material taught will vary from class to class to cover topics of  more...

Listening Skills for the Workplace This short course is designed to increase your knowledge of, and consider your attitude toward, listening to other people in everyday life. It includes a detailed assessment, discussion of why people filter and block communication. Listening Skills for the Workplace There is an expanding awareness in business of the value of good listening skills. To ignore this important tool in today`s  more...

Management & Leadership Decision Support Systems Training Program ...account decision support data. This data includes, but is not limited to demographics, marketing and advertising trends, supply and demand considerations, as well as merger/acquisition susceptibility. Decision making templates and flow charts assist the course participant objectively evaluate the process problem solving and goal achievement. The benefits of learning how to implement management  more...

Learn HTML All By Yourself- Introductory Learn HTML all by yourself! A 5 week introductory "Lite" course. HTML stands for HyperText Markup Language and is the language of web page design. If you have little or no experience with HTML, then this 6 week introductory course is the one to take. With these lessons you will have your own web site up and running in no time! Learn to design internet web pages for your favorite charity, for your  more...

Learn Authorware In 45 Days ... I only teach the basics of the Authorware language. I do not get into creating web applications using Authorware. The following items are covering in the course: Authorware Basics, Creating an Authorware application, Adding Motion and Sound, Hot Spot interactions, Text entry interactions, Hot objects interactions, Target area interactions, Pull-Down menus, Concept of variables, Building  more...

Learn How To Write Effective Persuasive Written Communication ... expected to change their mind or take action if they are not predisposed to do so, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. You will begin with the creation of a baseline written document. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will be given a  more...

Learn How to Write Persuasive Web-Based Text ... expected to change their mind or take action if they are not predisposed to do so, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. Course access is given up to 90 days. Mentor debriefing at end of course. Learn How to Write Persuasive Web-Based Text The main objective of this course is to equip you with a proven technique, method  more...

J2EE Part I ( JSP/servlet ) Learn the server-side Java in one easy attempt. Complement your web-front-end with this server-side part to create a whole application. Be comfortable with round-trip development. We will mainly cover JSP/servlet/JDBC in this course. Students will develop their own applications using server-side Java. Prerequisite: Strong understanding of the Java Programming Language and basic HTML, familiarity  more...

Introduction to XML The ABC`s of XML tagging. Learn to read and write documents in XML, the key to new Web content and e-commerce. In this self-directed course you learn why XML is becoming a key standard on the Web, how it changes the way you write content, and how XML tags take your text through a maze of software from your desk to the user. You learn about the critical role of software called a parser that  more...

ISO 13485 Medical Devices General Employee Training ...ning. However, it must be completed at one sitting, it cannot be saved and restarted later. ISO 13485 Medical Devices General Employee Training ISO 13485:2003 is a quality management system for an organization making medical devices and related services that consistently meet customer (and regulatory) requirements applicable to medical devices and related services. This standard includes  more...

Introduction to Teaching Online ...rse shell so that navigation is intuitive and learning is not hindered but enhanced by the technology.? This course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers.? If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education Credit.? The course provider will  more...

Instructor Led-Search Engine Training Workshop ...nking is the only way prospects can find your site, so do not underestimate what good positioning in the search engines can do for you. It has been estimated that up to 80 percent of all web site traffic comes from the major search engines. Therefore it is crucial that you learn how to get your web site ranked high in the engines. Using our unique software program will provide you with  more...

Innovation in the Workplace Creativity can do more than just spark the next Big Idea for your organization. It s also a critical skill for finding unique solutions to problems and new ways to improve on old processes. This series will help you to build your creativity and encourage it in others in productive ways that help your organization s bottom line. The student will have access to this course for 1 year. This  more...

HTML Lessons in Web Page Design - 10 Week Facilitator Led ... ages. Each time these lessons were presented, John would note the troublesome areas and then make the necessary changes to eliminate these difficulties. These HTML lessons are the culmination of John`s efforts to produce the best possible self-learning HTML course available today. The many examples are clear and easy to follow. Each week, you are e-mailed a new lesson which includes an  more...

How To Master Time Management ...ls of Microsoft Outlook 2002, such as the journal, tasks, notes, reminders, the Calendar, and the Rules Wizard to plan their time. However, tips on how to use other time management tools, such as paper-based products, hand-held devices, and other applications will be included. The scope of the course includes understanding time management theory/philosophy, keeping a time log/diary, handling  more...

How To Master Performance Management ...hievements, and disciplining or redirecting those who are not meeting performance requirements. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Managing employee performance is the single greatest challenge facing supervisors and other leaders in today's competitive and fast-paced organizations. Learn how to maximize the  more...

How to Setup & Secure Your Home Computer Having a secure computer at home is just as important today as is securing computers at work. This course will teach you how to and what steps to make sure your computer is safe. Whether you use your computer for business or pleasure, it is so important that you have a computer that is safe and secure. It is no longer the norm to turn on your computer and use it for games and what not. Now, with  more...

IATA Dangerous Goods ...rt H, including testing of participants. This course does not cover the more detailed requirements for the shipment of radioactive materials under the IATA regulations. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete  more...

How to have an Effective Safety Committee ...y course, How to Have an Effective Safety Committee, will not only show you how to plan for a safety committee, but will also show you how pack your conference room with the right committee members. You will learn how to get a fire started under them, get your committee cooking, gear them up for success, sustain interest with reward and recognition, and re-ignite an existing committee. With  more...

HTML 4 ...mation Technology training development company. When he`s not working madly to meet the next deadline, Robb can be found floating on a high-mountain lake with a fishing pole in hand.Enroll today in this course to start your learning. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are  more...

Herbal Energetics: Learn How Herbs Work Within Your Body ...ways mean Safe. Just because herbs are natural - you must not automatically assume that they are safe for you. No two people are alike and according to your body?s individual needs some herbs could cause a health problem. In this course you will examine the Basic Concept of Disease, the Elemental Models and the Degree of Action that herbs take within the body along with the different herb types  more...

Grant Writing Fundamentals for Non-Profit Organizations A self-paced & directed class that gives you the tools to effectively prepare grant proposals to seek funding for non-profit organizations. This self-paced class will give you the tools you need to efficiently and effectively prepare grant proposals to seek funding for non-profit organizations. To keep the cost of this course low we do not provide instructor interaction.  more...

Harnessing the Internet This tutorial is a basic introduction to the Internet as a reference resource for individuals who work in public libraries. Harnessing the Internet Anyone who has ever used the Internet knows how vast and confusing this electronic resource can be. Working in a public library, you most likely use the Internet daily, or you have customers who may ask you questions about the Internet. Sometimes you  more...

Hearing Conservation/Noise Control ...not reading a comic book; you have just entered a modern work place. Mega ton machines stamp, press, fashion, mold, and whirr the products around that become the objects in our daily life. Hearing Conservation/Noise Control ZaaaaBOOM! ClaZAM! No, you`re not reading a comic book; you have just entered a modern work place. Mega ton machines stamp, press, fashion, mold, and whirr the products  more...

Grant Writing Basics ...now the steps that are necessary and find that success is not as hard to attain as you might think. While specifically geared for library education, this course has applicability for anyone writing grants. Grant Writing Basics Grants are not just free money, but require an investment in planning, resources, commitment, and sustainability. Applying for a grant can seem like a daunting task.  more...

Health Insurance Portability and Accountability Act Training ...als with the healthcare industry, this course is targeted not only at Providers, Payers, Clearing Houses, but also at HR managers, Business Associates, and anyone else that wants to know about their Individual Rights under the HIPAA legislation. Coursework focuses on education in the HIPAA law, and best practices for HIPAA legislation. Other topics include the documentation that is required for  more...

Forklifts ...every year. Our course forms the cornerstone of training, not only to comply with OSHA requirements, but also to prevent losses at your company by introducing responsible patterns of inspection, operator care, operation, load handling precautions, stacking, driving, unloading, and parking. Meant to appeal to everyone who works with or around lift-trucks, this course can insure that everyone in  more...

Find and Purchase Income Producing Properties--Instructor-Led ...sage boards, newspaper articles, and more. Empire City is not intended to reflect any city in particular; amounts such as home prices, rents, and repair costs vary according to region. The principles that you learn here, however, apply to any location. With the help of Uncle Max, you will research Empire City, exploring neighborhoods and market trends, before investigating several properties  more...

Find and Purchase Income Producing Properties--Self-Directed ...sage boards, newspaper articles, and more. Empire City is not intended to reflect any city in particular; amounts such as home prices, rents, and repair costs vary according to region. The principles that you learn here, however, apply to any location. With the help of Uncle Max, you will research Empire City, exploring neighborhoods and market trends, before investigating several properties  more...

Fall Protection ...u fall into an endless pit. Well, in the real world, it`s not a dream; it`s a nightmare, and endless pits are a fairy tale. In reality, it`s not the fall that scares you; it`s the sudden stop at the bottom. Welcome to Fall Protection You know that dream where, arms and legs flailing, you get smaller as your voice trails away and everything accelerates away from you as you fall into an endless  more...

Expert Purchasing Management ...alancing the many demands of your leadership role? You're not alone. Today's companies are expecting more than ever from their purchasing managers. And today's environment is confronting purchasing managers with more challenges than ever. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should  more...

Ethics and Compliance Basics Reinforcing ethical principles and educating company members about compliance with the law is an ongoing and important responsibility. A company is only as ethical and compliant as its directors, managers and employees. Ethics and Compliance Basics Reinforcing ethical principles and educating company members about compliance with the law is an ongoing and important responsibility. A company is  more...

DOT Hazardous Materials Transportation ...lude recent changes to the regulations, including HM-215D.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. The course meets the requirements for training as specified in 49 CFR 172 Subpart H,  more...

E-mail Gems Do e-mail messages in your company resemble screen versions of the junk mail cluttering mailboxes today? E-Mail Gems helps participants develop screen savvy as they create electronic messages readers view not as junk but as gems. Welcome to E-mail Gems Do e-mail messages in your company resemble screen versions of the junk mail cluttering mailboxes today? E-Mail Gems helps participants develop  more...

Customer Service for Bars and Restaurants-Online Restaurant owners understand how important customer service is for a pleasant dining experience and bar owners know that excellent and friendly service are vital to repeat business. From this online course employees will learn sales techniques, in addition to hospitality skills. Bar and restaurant consultant, Kellie Nicholson, stresses the value of a smile and a kind word for greater tips and the  more...

Design a Winning Business Based on Your Idea--Instructor-Led ...o pursue and how to go about pursuing them. All ideas are not created equal, and even the best ideas are rarely perfect at their conception. In order to evaluate an idea?s chance of real success, and to develop an action plan for realizing it, you must do the legwork to analyze and refine it. A scientist working in a laboratory will develop an idea?a hypothesis?about how something works. In  more...

Design a Winning Business Based on Your Idea--Self-Directed ...o pursue and how to go about pursuing them. All ideas are not created equal, and even the best ideas are rarely perfect at their conception. In order to evaluate an idea?s chance of real success, and to develop an action plan for realizing it, you must do the legwork to analyze and refine it. A scientist working in a laboratory will develop an idea?a hypothesis?about how something works. In  more...

CSS ...mation Technology training development company. When he`s not working madly to meet the next deadline, Robb can be found floating on a high-mountain lake with a fishing pole in hand.Enroll today in this course to start your learning. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are  more...

Creating Outstanding Online Help: Principals and Practice (Software Industry) ...outline with the assistance of a side-by-side editor. NOTE: If you have experience as a Technical Writer - but not much creating online help - and are looking to enhance your skill set, another course offering - Creating Outstanding Online Help: A Self Directed Study - may be more relevant to your needs. This course provides the basic information about gathering and streamlining techniques  more...

Creating Outstanding Online Help: A Self-Directed Study (Software Industry) ...ou if you have some experience as a Technical Writer (but not much creating online help)and are looking to enhance your skill set. This course demonstrates - through self-directed study - the initial process of creating effective online help by starting with a solid outline. The major assignment is to create a detailed online help system outline and submit a mini-essay about WHY a specific  more...

Copyright Basics for Librarians ...t and make decisions based on solid baseline information, not rumor or possibly erroneous "common knowledge". Copyright Basics for Librarians Copyright is a hot topic in librarianship and commerce. Knowing what copyright entails and how to deal with the most basic copyright situations in library can help you avoid common copyright mistakes. After finishing this course, you will be able to  more...

Confined Space Safety ...safety course, Confined Space Safety, your employees will not only be prepared to meet OSHA requirements, but will also be prepared to identify confined spaces and determine if permits are required to work in them. Periscope up, as they discover the role of danger signs, entry permits, attendants, rescue plans, and safety equipment. Head to port, and make sure each worker is prepared to address  more...

Computer Security Awareness Training (CSAT) Computer Security Awareness Training (CSAT) provides employees with the critical knowledge and tools to prevent the destructive impact that hackers, viruses, and improper PC maintenance can have on your organization`s productivity, as well as protecting your organization`s critical assets and valuable intellectual property. Computer Security Awareness Training (CSAT) provides employees with the  more...

Conducting Business in Latin America Business interaction between the United States and Latin America continues to increase, as does the demand for individuals who understand this unique region. Latin America is rich with resources and consumer demand for U.S. goods. This course provides students with the knowledge needed to conduct business in the region and market themselves to international businesses. Conducting Business in  more...

Comprehensive Online Instructor Certificate Program ... to design and deliver a quality course via the Internet. Not only will you master today s fast- growing learning methodology, you will put yourself on a career path with unlimited potential. With courses tailored to college faculty and to high school teachers, this comprehensive program includes self-paced, instructor-facilitated, and instructor-led courses. You will learn about both the  more...

Comprehensive Medical Coding Training ...y after enrollment you will begin receiving regular email notifications regarding your course of study. We will be asking how you are progressing in this class. It is your responsibility to respond to our emails and work to finish this course within the time period stated. Not responding to these update notices could result in significant delays, grade reporting issues and failure in the  more...

Comprehensive Medical Transcription Training ... and other course materials at no additional cost It does not require memorization by obsolete rote processes (slow and cumbersome; the words of medicine are taught in context using multisensory tasking) transcription training includes actual physician dictation, complete with background noise, accents, interruptions, the real world of dictation. We have trained hundreds of MTs, including the  more...

Complete Paralegal Training Program (Self-Paced) A complete and comprehensive paralegal training program, taken entirely online, designed as a 5 to 6 month fast-track course but can be taken at a accelerated pace. This is a industry standard Certificate of Completion program. This state-of-the-art paralegal home training course, through which the student may quickly and easily learn this complex, prestigious and fascinating discipline, was  more...

Comprehensive Leadership Training ...ders make effective teams and organizations. Such leaders not only put their teams on a higher trajectory but also increase the pace of their own careers. This course intends to sharpen the leadership skills of managers and would be managers. The course takes a comprehensive look at leadership from most perspectives so as to give the trainees a deep understanding of the roles that they are  more...

Certificate in Technical Writing For Current Technical Writers ...se are CEU credits (Continuing Education Credit). They do not transfer to a "for-credit" institution. However, you can expect to take these online courses under stringent guidelines to gain a high quality educational and learning experience. Earning a valid Technical Writing Certificate will help you advance your career and increase your salary in the workplace. Is any software to be installed  more...

Certificate in Technical Writing ...se are CEU credits (Continuing Education Credit). They do not transfer to a "for-credit" institution. However, you can expect to take these online courses under stringent guidelines to gain a high quality educational and learning experience. Earning a valid Technical Writing Certificate will help you advance your career and increase your salary in the workplace. Is any software to be installed  more...

Build Your Own BIZ(tm) - Teamwork This course will help you learn to build strong and effective workforce teams.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Build  more...

Build a Powerful Marketing Strategy--Instructor-Led ...oble and potentially appealing to teenagers, but probably not enough to encourage them to spend their allowance on your product. Now, add another element to the equation: try to sell the footballs to parents of teenagers. Perhaps the message would be more effective. These are extreme examples of mistakes that could easily be avoided by employing common sense, but they illustrate two fundamental  more...

Build a Powerful Marketing Strategy--Self-Directed ...oble and potentially appealing to teenagers, but probably not enough to encourage them to spend their allowance on your product. Now, add another element to the equation: try to sell the footballs to parents of teenagers. Perhaps the message would be more effective. These are extreme examples of mistakes that could easily be avoided by employing common sense, but they illustrate two fundamental  more...

Bloodborne Pathogens and Infection Control for Tattooing and Body Piercing ...ction on infection control has been added to this course. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. Bloodborne Pathogens and Infection Control for Tattooing and Body Piercing This course  more...

Blackboard Basics for K12 ...cs is a twenty-one day online course which is designed to not only teach you about the online classroom but to immerse you in it so that you are experiencing and discovering the environment from all aspects possible. This course will help you learn how to develop and to manage your course using Blackboard 6. This course is offered by a State Accredited University and offers State Board  more...

Bloodborne Pathogens ...ns, and other information needed to ensure worker safety. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. This course provides training as required by OSHA`s Bloodborne Pathogens Standard  more...

Basic Internet Specialist Certificate ...download your copy. In case something happens and you are not forwarded to the download page it is located here: http://courses.creatingwords.com/download.htm.Recommendations: Those students who successfully complete this program will be encouraged to take the Advanced Level Certifications program which will be offered in sequence. The advance-level program will go further into knowledge about  more...

Better Business Writing in One Week ... accuracy. Business letters, memos, e-mails, proposals...not everyone?s a writer, yet every businessperson is expected to write -- a scary prospect for professionals without formal writing training! Fear no more -- you?re only one week away from clearer, more confident writing. This unique course includes one work-week (five days) of daily lessons, designed explicitly for business  more...

Bartending to the Max-Online ...tificate at the end of the course for $39, though this is not necessary. If you choose not to purchase the Official University Certificate, you may select a Letter Certificate in the form of a Word document at no additional charge. Each certificate offered through this program is a symbol of your achievement from a highly respected organization.What does "certification" mean for a bartender?  more...

Basics Of Smart International Procurement ...r course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials. Basics Of Smart International Procurement Are you responsible for increasing your organization?s international procurement and don?t know where to begin? International procurement is a challenge. Buying  more...

Bartending the Easy Way-Online ...tificate at the end of the course for $39, though this is not necessary. If you choose not to purchase the Official University Certificate, you may select a Letter Certificate in the form of a Word document at no additional charge. Each certificate offered through this program is a symbol of your achievement from a highly respected organization.What does "certification" mean for a bartender?  more...

Bartending at Home-Online Picture yourself making fabulous martinis and delicious cocktails for your party guests. You could be the host of the year with the scrumptious recipes taught in this introduction to bartending. Take a vacation into the world of mixology! Bartending at Home-Online Picture yourself making fabulous martinis and delicious cocktails for your party guests. You could be the host of the year with the  more...

An Introduction to Linux A Workshop Approach This Web-based course provide users with a hands-on introduction to the Linux operating system. This Web-based course provide users with a hands-on introduction to the Linux operating system, with emphasis on practicing essential skills for setting-up and using a Linux desktop. In all, it covers general information on more than 50 Linux distributions. The course is designed for new users as a  more...

Accounting In An Hour ...before enrolling. This course is self-directed and should not be considered as a replacement for a 15 week face-to-face instructor-led accounting course. It does however have great value in teaching the basics in a very meaningful way. Accounting In An Hour Whether you are working with a small, medium or large organization, chances are you?ll never achieve your career expectations if you?re  more...

A+ 2003 Test Preparation ...ication examination for PC Technicians. This course does not include training of any kind - just practice tests. During the 90 day access period, the user may take the 70-question A+ 2003 practice test as many times as they like. Each time the test is launched, it pulls 70 questions from a bank of over 1,500 possible questions. This course does not have a pass-fail mark or a grade - it is  more...

Accelerate your Business Growth--Instructor-Led ...not able to adapt and change your competitors will. Only the innovative survive. In this course, learn to grow your business with new products and services. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how  more...

Accelerate your Business Growth--Self-Directed ...not able to adapt and change your competitors will. Only the innovative survive. In this course, learn to grow your business with new products and services. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much  more...

5S TRAINING ...rganization to achieve greater results. This course will not only help you learn what 5S is, it will also help you successfully implement 5S within your own organization. If you want to improve your immediate work area ? and if you want to contribute to your organization?s success ? you will want to learn about 5S. Your 5S training is presented by Eric Whitley, he is a senior manufacturing  more...

5 Steps to Effective Persuasive Business Communication ... expected to change their mind or take action if they are not predisposed to do so, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. You will begin with the creation of a baseline written document. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will be given a  more...

14 Purchasing Best Practices ...r course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials. 14 Purchasing Best Practices Wouldn't it be great if you could implement the purchasing best practices that are used by the world's top corporations? Do you think it is impossible because your existing  more...

Adobe Photoshop CS3: Essentials Adobe Photoshop CS3: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best  more...

Adobe Dreamweaver CS3: Essentials Adobe Dreamweaver CS3: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best  more...

How To Master Personal And Family ...how up for work each day, people who want to be effective not just on the job, but in their personal lives as well. This bundle helps employees deal with some of the thorny issues facing people at various stages of their lives, whether taking responsibility for elderly loved ones or caring for children, coping with the loss of a loved one or choosing childcare, planning retirement or just  more...

Functions of IT Project Managers ...not afraid of greatness; some are born great; some achieve greatness, others have greatness thrust upon them." Good information technology (IT) project managers are trained, not born. As an IT project manager, you can achieve greatness by improving and developing your own skills through continued education and experience. Your management skills will become better each time a project is  more...

Presenting Your Proposition Even the most confident sales people can feel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal with the most intimidating  more...

Understanding Your Target Customer s Business ... to sell a product or service to a customer that you know nothing about. Do you think it would be an easy process? Probably not. The better you know your customer, the better your chances for success. In this course, you'll learn about the first major component of the territorial account sales (TAS) approach--research. You'll gain an understanding of the benefits of good research and how to  more...

Sales Manufacturing TM Identifying Sales Opportunities ... machine. This method, called Sales Manufacturing(TM), is not a way of selling, it is a way of thinking. It is not a sales process; it is a model for building the specific sales processes that best meet the needs of your business. In this course you will discover the principles of Sales Manufacturing, and how to approach the prospecting and business development stages of the system to insure  more...

Progressing through the Complex Sale High-value purchases impact across the whole organization. So it's not surprising that these buying decisions are made by those at the top. But getting to these decision-makers isn't easy, which is why selling at an executive level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at supplying those resources.  more...

Interpersonal Skills on the Fast Track ...not alone in the race, so you'd better learn how to work with others if you want to put your career on the fast track. You have to learn how to establish rapport in order to build and maintain a network of contacts. This network will help you to build effective teams to accomplish the career tasks ahead. And you must know how to lead these teams to ensure success and pull ahead of the pack on  more...

Improving Your Image ...jecting the strong, self-assured images they do? Probably not. Like other powerful leaders in business, government, and the military, they likely received training in how to project, how to impress, how to lead. A confident, positive self image is no less crucial to putting your career on the fast track. This course, "Improving Your Image," will teach you how to develop such an image. First,  more...

Communication during Organizational Change Change can be shocking to you and your co-workers. By definition, it is a time of uncertainty and, therefore, turbulence, and it puts relationships under strain. How successfully you communicate is a vital measure of how well you deal with change. "Communication during Organizational Change" starts by recognizing that the first factor in successful communication is how you feel inside. The  more...

Strategies for Better Balance ...not the hours you put in your work that counts, it's the work you put in the hours."--Sam Ewing. This course focuses on the actions you can take to achieve a more balanced life. It begins by helping you to explore ways in which you can create some space in order to bring more nourishing and energizing activities into your life. The course will show you how to build practical systems into your  more...

Developing Excellent Time Management Habits Time management shouldn't be a separate activity--it should be an integral part of the way you do things. For this to happen, you need to be able to develop good time management habits and avoid bad ones. An effective use of time also involves managing your environment, managing your use of technology, and managing the time-wasting activities of people around you. Today we are often overwhelmed by  more...

Applying Your Field Sales Approach ...--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales strategies to change your customers' perceptions of you from vendor to sales consultant by addressing these important factors: asking the right questions and listening to customer needs, avoiding actions that  more...

Developing Fundamental Critical Thinking Skills ...not need an MBA to succeed in the corporate arena, but regardless of position or industry, you do need to be able to analyze, reason, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental Critical  more...

Strategies for Facilitating Critical Thinking ...not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined repetition of  more...

The Foundations of Creativity and Innovation ...xplain creativity and innovation.Of course, creativity is not a "dry" subject. The human mind must be stimulated, excited, and nurtured to produce creative thinking. In short, people need the right climate and culture for creativity and innovation to flourish.Starting with an examination of the barriers to fostering a creative culture, you will go on to look at teams and environmental factors.  more...

Get Your Career on the Fast Track ...els, your guides to succeeding in business. But if that's not happening, you ask yourself, "Why not?" The world is different now. Instead of job security, you need to focus on career security. In this course, you will learn more about today's new business environment. You will learn about yourself and how to work with your strengths and weaknesses to improve your position in this new world. You  more...

Strategies for Transitioning into Management ...ogy in different ways -- focusing on managing production, not production itself. This course outlines management tactics for becoming an effective manager. Specifically, you'll receive tips on hitting the ground running, including how to prepare for the transition into management, develop management tactics and measure your management success. In addition, you'll develop techniques for facing  more...

Problem Performance Prevention Obviously, one of the starting points for managing problem performance is to prevent it from becoming so. This is a general part of effective management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first  more...

Problem Performance Identification ...ctively then, it needs to be clearly identified. This may not be as straightforward as it may at first sound. There are different views about the methods of identifying problem performance and a manager needs to be able to appreciate the differing points of view. Specifically the distinction between conduct and performance is crucial, because the responses to them need to be different. Another  more...

Problem Performance Improvement ...not enough to be just aware of problem performance in an organization; a manager needs to know how to improve performance. Most managers will begin with relatively informal approaches to improving performance. This will often take the form of a discussion between the manager and the problem performer in which the manager will want to advise the worker of the problem and then devise a plan for  more...

Responding to Business Crises Your company may have a crisis. If so, what will it do? Your company's crisis preparations are now put to the test--a real test. Knowing how to respond to a crisis is vital to your company's well-being. It could mean the difference between your company surviving or not. In this course, you'll learn how to respond to business crises. There are three fundamental phases to crisis response: detection,  more...

Managing the Change Process ... change feels. You're disoriented--things still work, but not in the same way. You're in a neutral zone where you know how things should be, but they aren't quite as you imagined. It's at this stage when employees need their manager's reassurance, support, and understanding if they are to move out of their confusion and settle into a new way of working. "Managing Through the Change" gives you  more...

Assessing Customer Behavior In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in  more...

Industry Overview Federal Government ...llars in potential contracts are lost to companies who do not understand government procurement processes. However, budget shortfalls, redundant spending, and other challenges facing the government have resulted in new initiatives to streamline the procurement process. This course will provide you with an understanding of how the government works with businesses, the regulatory and business  more...

The Automotive Industry Overview Version 2 Trends in the automotive industry are considered a barometer of a mature economy. The industry has been going through some dramatic changes in the last few years, and major manufacturers, including the Big Three (General Motors, Ford, and DaimlerChrysler) and their suppliers, are reorganizing to be competitive in the global marketplace. In the unrelenting push for lower costs, operational  more...

The Oil and Gas Industry Overview Version 2 Has there ever been a more flourishing time in the history of the oil and gas industry? The continued growth in demand and an industry struggling to meet this voracious demand have pushed oil prices to an all-time high. Big oil companies, even while investing heavily in exploration, technology, operational improvement, and research and development, are still left with huge surpluses in an industry  more...

The Health Care Industry Overview Version 2 There is growing evidence that the current health systems around the world will be unsustainable if they go unchanged over the coming years. The health care industry is under constant pressure to streamline operations and cut extraneous spending, while providing quality, safe, and cost-effective care to its patients. In addition, operating in a highly regulated environment, industry players need  more...

The Banking Industry Overview Version 2 ...onsolidation, and technological and marketing challenges, not to mention unforeseen financial and political crises. However, with cash and capital, banks are positioning themselves to succeed in the future, while coping with regulatory compliance, global competition, and financial and operational risk. This course provides an overview of the banking industry. First, this course provides an  more...

The Basics of Delegation ...not enough hours in the day? Are you always striving to keep ahead of the paperwork that litters your desk? Perhaps it is time to consider sharing some of those tasks with your skilled employees. As you progress through this "Delegation Basics" course in the "Effective Delegation" series, you will discover what delegating is all about, what you need to do to prepare for and implement this  more...

Facilitative Fundamentals Tools and Techniques You're heading into a room full of people coming at a problem from totally different perspectives. What techniques and tools will you use to create the synergy necessary to complete your mission? What do you need to get started? This second course in "The Successful Facilitator" series provides you with tips and techniques that will help you become a successful facilitator. You will learn to  more...

Legal Pitfalls Regarding Independent Contractors ... is a crucial component of your success as a manager. But not all workers are created workers. Some are employees, others are nonemployees, or independent contractors. This is an important distinction, because your company's obligations differ depending upon how workers are classified. Misclassification can result in stiff fines, penalties and back pay and benefit liability. This course will  more...

Understanding Technical Professionals ...erstand? Do you find that the usual management models are not as effective as they could be? This course explains the ways in which these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new corporate structures and management strategies to meet the challenges of the new  more...

Attracting Motivating and Retaining Technical Professionals ...blems finding and keeping technical professionals, you're not alone. In our financially competitive and technologically advanced business world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining these technical  more...

The Inbound Call Center Inbound call center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework  more...

Inbound Call Center Management Leadership ...ou aware that even if you are a fabulous manager, you may not be an effective leader? As a call center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course, you will become aware that enhancing your leadership skills can move you closer to your goal of managing  more...

Excellence in Internal Customer Service ...iduals and functional units, each taking inputs from one another and turning them out into external customer service. If everyone within the organization works to provide their "internal" customers with better service, then the end customers will receive a much higher quality service in the long run. Focusing on your internal customers not only helps your organization to survive and prosper,  more...

Working with Internal Customers ...the heart of any successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and ultimately makes your organization more  more...

Overcoming Internal Customer Service Problems ...lways smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In this course, you'll learn the art of sustaining  more...

Using Surveys to Measure Customer Satisfaction ...y are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere.It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will give you the tools to do this.Once you have  more...

Bridge the Expectations Gap ...mers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how to find out if dealing with your company is a delight or a disappointment. The first  more...

Discovering What Your Customers Want ...n customer satisfaction programs begin with a survey, and not a plan, the result is frequently customer dissatisfaction. To overcome this risk, you must begin by developing a customer satisfaction system before you develop the survey. In this course, you'll explore the bottom-line payoffs for building customer satisfaction. You'll discover the elements of an effective customer satisfaction  more...

Customers Confrontation and Conflict ... day more than an arrogant, obnoxious, rude customer? YES Not knowing how to handle one It's challenging to stay service-minded when the person you are dealing with is being "difficult." This course will give you the perspective to effectively cope with customer conflict, and sound methods to deal with all types of potentially confrontational situations. You'll be able to identify elements of  more...

Overcoming Difficult Service Situations ...ng mistakes is an easy concept, but for most people, it's not so easy to do. This training adds just enough sugar to make the medicine go down, helps us let go of our egos or our fear of being wrong, and accept responsibility for errors. Though it's not appropriate to tell a customer to "chill out", there are some easy to use tactics to cool down the angry client. You'll explore the steps to  more...

The Art of Global Communication Considering that communication is something you do every day, how many people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the  more...

Improving Your Cross-cultural Communications ...les away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation?Thankfully, there are things you can do to improve your cross-cultural communications and ensure that your clients or coworkers across the world become  more...

How to Work with Arrogant and Duplicitous People ...g. However, at the office or on a regular basis, they are not amusing. In fact, their habits can be quite destructive. If you've had it "up to here" with someone who has a head the size of a compact car, or if you're tired of being told the latest malicious gossip by someone else, you'll want to take this course. After you've learned how to deal with arrogant and duplicitous people in this  more...

Making Telephone Calls Count ...and that special, personalized human touch that simply cannot be duplicated by a machine. This course will help ensure that you deliver that human touch every time to pick up the telephone. To make the most out of a call, you must be able to cue into the caller's feedback. You're not just listening to be sure the customer understands, you're listening to see if he is satisfied with every aspect  more...

Diagnosing and Planning Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the  more...

Managing Delivery ... selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what you can offer them, you must deliver effective project management throughout the consulting  more...

Internal Consulting Skills ...mproving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your message across to other people, your ideas will be lost, and even your best plans will fail. Fundamentally important are your abilities to communicate effectively, manage meetings more successfully, present your findings  more...

Corporate Culture Building the Service Foundation ... good service. The buzz term is "Corporate Culture." It's not some rare disease, but your workplace "culture" can be positively or negatively infectious as it relates to customer service. In this course, you'll get the basics about corporate culture, and how it impacts service. You'll be able to identify on-the-job issues that are barriers to service excellence. Simple, but effective, exercises  more...

The Fundamentals of Exceptional Customer Service You've seen the ad campaigns that boast, "Customer satisfaction guaranteed." But in today's marketplace, satisfaction isn't enough. This course is designed to take your goals beyond merely satisfying the customer to creating customer loyalty. The training takes aim at outdated modes of thinking, and establishes the building blocks for a service mentality that increases customer commitment, not to  more...

Giving Feedback A Manager s Guide The performance of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the  more...

Emotional Intelligence and Teamwork Elizabeth and Cassandra started with the same company at the same time in similar positions. Both were bright women. Both were at the top of the class at prestigious universities. Both had exceptional technical skills. Yet, after six months in the organization, Elizabeth seemed to be making a bigger impact and enjoying more success. She was friendly with members of her own department and knew many  more...

Connecting and Communicating ...not, you are a born negotiator. Every day you deal with people in some way. Basically, negotiation is a means of getting what you want from others. Unfortunately, other people don't always respond in the way that you want them to and your desires may go unfulfilled. Have you ever found yourself in this situation, wondering what went wrong, why your appeal fell by the wayside? Dale Carnegie  more...

The Process of Negotiation ... is to prepare you to negotiate from a place of strength, not fear. The process and stages of negotiation are explained in a step by step, practical way. Investigator, presenter, bargain-hunter, and winner--you'll explore how to assume each of these roles as you learn about the essential aspects of what you need to know and do before, during, and following negotiation. From the beginning,  more...

Mastering Negotiation "Knowledge is a treasure, but practice is the key to it." This quote by Thomas Fuller captures one of the guiding philosophies of master negotiating--the desire to constantly hone negotiation skills. Discovering your negotiation power is the first step. Unleashing your negotiating power is the second step; however, you can't stop there. You need more than gumption and gusto to become a master  more...

Preparing a Business Case ...ing, and presenting a business case for new projects? Why not just talk to the manager and get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding. Without a written business case, your chances of persuading decision  more...

Contracts in Commercial Transactions Contracts permeate business, whether it is a sale to a customer, the hiring of a new employee, the acquisition of a new company, or countless other formal and informal business practices. This course introduces the laws, which determine whether such agreements are legally binding and enforceable by the courts. To begin, this course explains the legal requirements for contracts and their different  more...

Managing Your Anger You're angry and you want to let everyone know it. But, is this really a good idea? What will your co-workers or your supervisor think of your outburst? Is there something that you could do to control your anger? This course will help you manage your anger so that you will be less angry and will be able to channel your energy into more constructive activities. You will learn the three stages of  more...

Effective Interfunctional Relationships ... week? To accomplish your goals in today's workplace, you not only have to interact with personnel in other departments, you often have to coordinate or even rely on them. Tasks are fluid and flow across functional boundaries. The products or services your company offers require a cooperative effort to produce. But by nature, most companies are structured territorially. Every department head  more...

Effective Intergender Relationships ...in conversations, and often the meaning they interpret is not the message the speaker intends. It's almost as if the two genders speak different dialects. And, in fact, that's nearly the case. Communication confusion and breakdown between men and women at work can lead to inefficiency and expensive business errors. This course explains the differences in the language and communication behavior  more...

Effective Relationships with Customers ... model of short-term customer relations you're using. Why not replace it with a selection of long-term relational skills that work for you in the marketplace? Take control by picking the best customers and developing equal, trusting partnerships with them. When you limit your investment in your customer relationships, you also limit your growth potential. Developing strong, respectful  more...

Etiquette at the Business Meeting ...not when others speak, sit not when others stand, speak not when you should hold your peace, walk not on when others stop. Was George Washington referring to the etiquette required at the business meeting? Indeed, such meetings have their own set of rules. Did you know that it's acceptable to use the telephone to invite people to a small, informal meeting but that written invitations are  more...

Sentence Construction ... look confused, sounding unintelligible and fuzzy. You're not alone if you're thinking, "That's how I write " In the course, "Sentence Construction," you'll review basic sentence construction, including subjects, predicates, phrases, and clauses. Then, you'll discover how to eliminate the three most common sentence-writing errors--things you're probably doing right now and don't even realize.  more...

The Process of Interpersonal Communication It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of  more...

Leadership Communication Skills ...and how to communicate with those you lead. Leadership is not the same as management. Unlike management, leadership does not require formal recognition of authority. However, it does place other requirements on the person assuming the leadership role. Before people will follow, they need to be reassured that their leader is deserving of both their trust and their confidence. Good relationships  more...

Communicating for Contacts ...not what you know but who you know that counts" is not a firm basis on which to build your career, it is true that your ability to build relationships with influential people both inside and outside of your company has definite benefits. You know the importance of creating a good impression and raising your profile with those who can have a positive impact on your future success with the  more...

Writing with Intention ...ow that having a job means having to write. But if you're not a trained writer, how do you begin? The writing process actually starts before you pick up a pen or place your fingers on a keyboard. It begins with defining what you are writing, for whom you are writing, why you are writing, and which writing approach to use. "Writing with Intention" addresses these defining matters, which you need  more...

Crisp Composition ...ged dictionary just to understand your document?Of course not.Your readers hope that you will work hard to write clearly and concisely. If you do so, your readers can spend their time considering what you have to say, not wondering what you really mean.If you're concerned that your writing does not meet the needs of your readers for clarity and conciseness, then this course will help you remedy  more...

Handling Conflict No one can complete a working career without experiencing conflict, so it is essential for you to handle this conflict in the most effective way. To handle conflict well, you need to build a repertoire of techniques. These techniques require you to behave differently from your natural instincts at times. Therefore, a good starting point is to establish what your instinctive approaches to conflict  more...

Leading an Effective Business Meeting Since there are more than 11 million meetings held every day in the United States, there is a good chance that your life is full of meetings. There is a general agreement among business professionals that most meetings are not well run. They often waste your time, drain your energy, seem to have no purpose, and bear few positive results. Are you tired of attending meetings like this? Are you tired  more...

Listening Basics ...not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication and listening and learn strategies  more...

Listening to Comprehend Do you need to better understand the basic meaning of a conversation or presentation? If you need to be able to identify what is said to you in a more effective manner, then this course is for you. This course teaches you how to comprehend verbal and visual messages to maximize your understanding of others. Because this course teaches listening skills, it is important to have your audio turned on  more...

An Essential Guide to Giving Feedback The performance of any business depends upon the performance of everyone within the organization. To ensure that all staff are meeting their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to  more...

Creating a Positive Attitude ...not only on the situation you are in, but how you react to that situation. Your reaction to the situations you encounter is significantly influenced by your attitude. Having a positive attitude involves looking for the best in a situation, being realistic about possibilities and consequences, and having the courage to believe that you can succeed. It isn't always easy to be positive. You may  more...

Relationship Management - Preparing the Client Relationship ...eveloping a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn what unique needs clients have as a result of the Information Age and the importance that trust plays in turning clients into loyal customers. You will also learn what specific roles you must fulfill to become a client's trusted advisor and how your emotional intelligence  more...

Relationship Management - Building the Client Relationship ...eveloping a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn how to create and conduct an effective needs assessment and how to turn this needs assessment into a shared vision with your client. You will also learn specific action items to help you build trust with a client, which will enable you to become a coach and ultimately an  more...

Making Decisions Dynamically ...pportunities, challenges, and uncertainties of life. It's not a case, however, of "make a decision, any decision." The increased complexity and competition of the 21st century marketplace calls for dynamic decision making--the kind of decision making that significantly boosts productivity. The objective of this course is to turn you and others in your organization into dynamic decision makers.  more...

Decision Making Implementation and Evaluation ... careful and considered thought. The deal is done, right? Not really. Your decision, no matter how considered and creative, won't walk out on its own two legs and implement itself. It's time to nurture your decided course of action and then evaluate its effectiveness. This course will help you do just that. And you'll do it in a way that will better ensure the success of your present decision  more...

Getting Results by Building Relationships ...not the boss. You've been called "peer," "esteemed colleague," "invaluable staff member," and "friend," but no one's even come close to calling you "boss." When you stop to think about it, you realize you have no real authority whatsoever. In fact, you have much more power than you think, even if you are on the bottom rung of the corporate ladder. As Jack London said, "Life is not always a  more...

Creating Change Gaining Allies "If you scratch my back, I'll scratch yours." Is this an effective strategy for gaining allies to create change? How about, "If you do it my way, you'll feel better about yourself"? Finding and winning partners for the purpose of creating change is not easy in the intensely competitive and harried environment of the corporate world. It's especially difficult when you lack authority. The people  more...

Problem Framing ... that border. Problem framing is similar in that you must not only consider what objectively makes up the problem itself but also what subjective tendencies influence your view of the situation. This course is designed to help you effectively frame problems so that you're sure your line of sight is aimed straight toward the solution. You'll discover how to recognize and gather information about  more...

An Introduction to Project Management ...re companies become project-based organizations. However, not all organizations and industries manage projects well. Some continue to waste time, money, and resources even after establishing procedures and protocols. A 1995 Standish Group survey showed that only 16 percent of software development projects finished on time and under budget, 31 percent were canceled, and the remaining 53 percent  more...

Project Planning ... on the outcomes of a project. Yet, lots of planning does not guarantee successful planning. Just as project success can be planned, project disasters can be predestined if team members are not careful about the assumptions they make. A project management team that can balance the need for predictability with the inevitability of change will be the most prepared. According to the PMBOK?? Guide  more...

Planning and Identifying Project Risk ...inties; knowledge of events or conditions that may or may not occur is imperfect and incomplete, and this uncertainty affects decisions and outcomes. Risk occurs when decisions are made without perfect knowledge--in other words, nearly all the time. It is the project manager's job to assess and control risk, to avert or minimize its adverse effects, and to capitalize on its positive effects. In  more...

Responding to and Controlling Project Risk ...es. Knowledge of situations or conditions that may or may not occur is imperfect and incomplete, and this uncertainty affects decisions and outcomes. Whenever decisions must be made without perfect knowledge--which is nearly all the time--there is risk. Contrary to popular opinion, however, risk is not always negative; uncertainty results in positive risk (also known as opportunity) as well. It  more...

Oracle Database 11g Using RMAN for Recovery To identify ways to use RMAN to ensure that data is not lost in Oracle Database 11g, by performing complete and incomplete recoveries as well as disaster recoveries, by cloning databases, and by restoring a tablespace to a particular point in time.  more...

Introduction to Portfolio Management ...ve a great deal of responsibility within an organization; not only do they have to be mindful of individuals responsible for managing portfolio components, but they also have to be mindful of executive management, which sets the strategy. All the project managers within the portfolio might think that their projects are the most important. But it's the portfolio manager who must make assessments  more...

Portfolio Management Processes and the Organization ...e right organizational decisions. Portfolio management is not conducted in a vacuum; oftentimes the roles and processes will relate throughout the organization. This course will examine the importance of understanding how portfolio management processes function within the organization, and relate the importance of portfolio management processes and Process Groups. This course is aligned with "A  more...

Program Planning ... defined plan your projects have a much greater chance of not succeeding. This assumption can also be made for program management; however, with program management, an entire program can fail, which could include several projects. The cost and loss of benefits that are associated with a failed program could be devastating to your organization, making the proper program planning that much more  more...

Project Management Fundamentals The evolution of business strategies has increased the importance of management having a thorough understanding of the products they produce. More and more employees are getting promoted from within to become project managers as they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper management. Project management, as a  more...

Stakeholder Interests and Cultural Diversity ...is an acquired art you can't afford to neglect.But that's not all. In an increasingly global network, project managers won't get far without an understanding of cultural diversity, and how to work successfully with multi-national teams. Sensitivity to other groups, their social customs, and their means of doing business is key to success.This course teaches the common areas of stakeholder  more...

Team Conflict The Seeds of Dissent ...functional teams, total quality teams, and project teams--not to mention the concept of "The Dream Team." If there's anything that's predictable about these high-powered teams, it's the inevitability of conflict. Many teams fail to recognize that there's power in conflict. Healthy dissent actually breeds team success, and that's the essence of this course. What do you need to know about the  more...

Analyzing Workplace War Zones A team would be worthless if everyone agreed on every issue. The purpose of teams is to facilitate discussions and foster creativity. Sometimes the same discussions and creative thoughts that help the team can also bring about conflict. Nobody is perfect and not everyone is going to get along. It's important that teams identify and target any problems before they escalate. At the end of this  more...

Getting Past Clashes Valuing Team Diversity Teams have diverse personalities, skills, and interests that are challenging to put together. You may not get along with every team member, but it's important that you can work together to achieve the same goal. At the end of this course, you'll have the skills needed to work with different personality styles, control your gut reactions to difficult people, and deal with difficult team members.  more...

Advanced Project Leadership - Organization Strategy and Business Needs Advanced Project Leadership: Organization, Strategy and Business Needs teaches project managers how to be successful managing high profile projects in large corporations by learning how to navigate different organization types, and what role project management plays in the different organization types. You will acquire the skills necessary to determine company strategy and the process to use that  more...

Troubleshooting Windows Vista Deployments ... related hardware problems using these tools. If Vista cannot automatically correct a problem, it provides support resources to help technical support correct it in a timely manner. This course demonstrates troubleshooting startup issues with the Vista operating system when it is dual-booted with another operating system, and using the Window Recovery Environment when Vista will not start. In  more...

Data Classification and Collection in Six Sigma ...not so" said Galileo Galilei, the famous Italian physicist, mathematician, astronomer, and philosopher. Measuring the key characteristics in your current processes is a very significant step in any Six Sigma improvement journey. As such, sample data from existing processes needs to be identified, collected, presented, and analyzed. Collecting data that is correct and useful is one of the first  more...

Probability Distributions and Measurement Systems Analysis in Six Sigma ... is meaningless if the data you have gathered and used is not accurate or precise, which is where measurement systems analysis (MSA) comes into play. MSA is a task in the Measure stage of the Six Sigma DMAIC process and is used to identify the variability caused by the measurement system itself. This course will examine how to calculate normal, binomial, Poisson, chi-square, Student's  more...

Introduction to Six Sigma ...n traditional quality concepts, but also shows that it is not just about quality; it is also a metric, a philosophy, a balanced scorecard, and a quality management system. This course demonstrates how to estimate Sigma level and how Six Sigma methodologies are strategically applied to a broad array of manufacturing and service organizations. The course also explores Six Sigma business goals and  more...

Six Sigma Listening to the Voice of the Customer ...rs--that means all your customers, including ones you may not have realized you serve--and you'll learn how to apply the Kano Model to understanding customer requirements in your workplace. In the second lesson, you'll take your understanding of your customers to a higher level by learning how to measure their requirements to the nth degree. You'll learn all about customer-valued product and  more...

Non-value-added Steps and Tasks Anytime you have products sitting in inventory it means your resources are not producing cash flow. Identifying and removing the non-value-added steps and tasks in the supply chain is the key element in effective inventory management. This course examines how Lean businesses seek to integrate their supply chains with their production processes so as to minimize inventory levels, improve the flow  more...

Interviewing Effectively ...ion. Interviews are time consuming, and although you will not want to skimp on them, you have to use the available time as efficiently as possible. This course shows you how to screen and manage the interview time efficiently. You have to be confident about the methods that are used by whoever conducts interviews in your organization. This course will show you how to create methods that are  more...

The Reasons Why Diversity Matters ...s bottom line. Establishing diversity in the workplace is not limited to laws that pertain to the hiring of women and minorities. Nor is it limited to managing or even honoring differences between people, but rather, it is about taking those differences and putting them to work in the best possible way for both the good of the company and for the good of the worker. This course will take a  more...