Online Novices eLearning - Training Resources
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 computer-based learning |
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From 123-CBT Computer Based Training
Managing Challenges in Customer Service
During an average working day in a call center, customer service agents (CSAs) handle dozens of customer calls. The calls may range from simple requests for product information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all
more...
Managing Challenges in Customer Service
During an average working day in a call center, customer service agents (CSAs) handle dozens of customer calls. The calls may range from simple requests for product information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all
more...
Netscape Communicator 4 6 User Fundamentals
...pe Messenger.
Audience:
This course is intended for Novices in terms of the Internet's features and capabilities, but need to learn to use Netscape Navigator to locate, obtain and exchange information. The curriculum assumes the audience has no previous experience with the Internet or Web browsing.
Deployment:
Self-Study
Accreditation
ITCAP credits: 0.5 Credit Hour
CEU
more...
...pe Messenger.
Audience:
This course is intended for Novices in terms of the Internet's features and capabilities, but need to learn to use Netscape Navigator to locate, obtain and exchange information. The curriculum assumes the audience has no previous experience with the Internet or Web browsing.
Deployment:
Self-Study
Accreditation
ITCAP credits: 0.5 Credit Hour
CEU
more...
From Serebra Learning Corporation
Managing Challenges in Customer Service
During an average working day in a call center, customer service agents (CSAs) handle dozens of customer calls. The calls may range from simple requests for product information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all
more...
During an average working day in a call center, customer service agents (CSAs) handle dozens of customer calls. The calls may range from simple requests for product information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all
more...
Manage and Store Digital Images
This course will provide users information on how to manage and store digital images. This will include how to understand storage needs, and tips for managing and storing. The course will also review managing with Windows XP and a overview of the image-management software available Photoshop Album, Picture It, etc. Anyone who wants information on how to store digital images using their computer
more...
This course will provide users information on how to manage and store digital images. This will include how to understand storage needs, and tips for managing and storing. The course will also review managing with Windows XP and a overview of the image-management software available Photoshop Album, Picture It, etc. Anyone who wants information on how to store digital images using their computer
more...
SAS Programming
This course is aimed at computer novices and experienced personnel alike to give a sound platform for SAS applications development. Most SAS programming concepts are explored with instructional text, diagrams, examples, and simulations as well as numerous question and answer sessions.
more...
This course is aimed at computer novices and experienced personnel alike to give a sound platform for SAS applications development. Most SAS programming concepts are explored with instructional text, diagrams, examples, and simulations as well as numerous question and answer sessions.
more...
From The Virtual Training Company
Paint Shop Pro 7
...on for creating and editing images, and is great for both novices and experts designers. Linda Young is your instructor in this Virtual Training Company tutorial. She begins by familiarizing you with the basic features, such as the toolbar and browser, and the windows and controls, such as the title and menu bars and the workspace, of Paint Shop Pro 7. She will then smoothly guide you into
more...
...on for creating and editing images, and is great for both novices and experts designers. Linda Young is your instructor in this Virtual Training Company tutorial. She begins by familiarizing you with the basic features, such as the toolbar and browser, and the windows and controls, such as the title and menu bars and the workspace, of Paint Shop Pro 7. She will then smoothly guide you into
more...
auto des sys form Z 3 9
...strators, and animators, whether they are mature users or novices. FormZ combines solids and surface modeling so users can create any form, real or imaginary. The highly interactive interface allows the user to generate objects graphically by using the mouse, through numeric input through the keyboard, or by mixing methods. Join Professor C. William Fox as he helps you to get the most out of
more...
...strators, and animators, whether they are mature users or novices. FormZ combines solids and surface modeling so users can create any form, real or imaginary. The highly interactive interface allows the user to generate objects graphically by using the mouse, through numeric input through the keyboard, or by mixing methods. Join Professor C. William Fox as he helps you to get the most out of
more...
