Instructor Led Number Training

Customer Service Training Skills This program is custom designed to meet the following business goals: *Exceed customer service expectations *Reduce the number of supervisory transfer goals *Develop professional consistency in leaving voicemails, responding to voicemails, writing email *Develop a customer focused approach to putting customers on hold and transferring calls *Increase opportunities for first point of  more...

How to Start a Pharmacy Business in the Philippines The drugstore business is a sunrise industry with its tremendous potential still to be reached. Not only is our population growing fast but the number of elderly needing more medicine is growing even more. The increasing popularity too of generic medicine is another major boost to drugstores as the profit margin in generics is very huge when compared to branded drugs.  more...

Malaysian Industrial Relations and Employment Law Course ...epts and Issues Modern Unions Workera ™s Unions Number of Unions Size of Unions Types of Unions Public Sectar Unions Private Sectar Unions Structure of Unions Affiliation to other bodies Strength of the Trade Union Movements Union Density Trade Union Leaders Union Reputation Employers Associations Congress of Unions of Employees In the Public Sector and Civil Service  more...

Human Resource Management HRM in the Oil and Gas Industry ...tion - OCS (outer continental shelf) - Octane - Octane number - Offering memorandum - Offset well - Offshore platform - Oil column - Oil gravity - Oil in place - Oil pool - Oil rig - Oil run - Oil shale - Oilfield services - On the pump - Sedimentary basin - Sedimentary rock - Seismic exploration - Seismograph. - Selling Expenses - Separator - Service well - Set  more...

Telecommunication Systems ...AT&T and MCI-The Impact of Consolidation - Shrinking Numbers of Competitors-Financial Turmoil - What Went Wrong? - Intermodal Competition-Cable TV, Wireless, and Utilities - Cable TV Multiple Service Operators (MSOs)-Wired to the Max - Mobile Wireless Services - Utilities-The Third Pipe - Regulatory Issues - Unbundled Network Elements (UNEs)-Competitors  more...

Oil and Gas Operation for Oil and Gas Non-Technical Staff ...ids) - OCS (outer continental shelf) - Octane - Octane number - Offering memorandum - Offset well - Offshore platform - Oil column - Oil gravity - Oil in place - Oil pool - Oil rig - Oil run - Oil shale - Oilfield services - On the pump - OPEC (Organization of Petroleum Exporting Countries) - Operator - Organization costs - Outcrop - Overriding Royalty (ORRI) - Overthrust  more...

Information Risk Security and Crisis Management ... Risk probability and improbability - The traditional a number linea ™ and traditional risk management calculation - a Risk-Improbability Scale Or Continuuma ™ - Understanding risk in organisations - Analyzing and identifying risk in organisations - Developing strategies and approaches to treat and manage risk - What is Risk Management? - Continuous Risk Management Example  more...

Communication Information Gathering Analysis and Report Writing ...ted Speech - Subjects and Objects * Relating number of verb to number of subject or object - Clauses - Main clauses * Subsidiary clauses * Types of clauses - * Defining clauses * Non-defining clauses * Noun clauses * Adjectival clauses * Adverbial clauses B. 2. - Levels of Learning - - Simple Recall; -  more...

Root Cause Analysis RCA 23 - 25 November 2011 Root Cause Analysis is a systematic, evidence-driven process that helps you find the true underlying (and often hidden) causes that result in unwanted events. We will see why minor failures matter, and how they can escalate out of control. In this intermediate training course, we will explain how to select the problems that matter the most, the tools & techniques to apply and find the relevant  more...

PRIMARY REMEDIAL CEMENTING TECHNOLOGY 17 21 October 2011 Kuala Lumpur Your Expert Trainer Denis Gaudet P Eng The objective of this course is to provide each participant with an understanding of all aspects of well cementing so that he or she may be able to design an appropriate cementing job for a particular situation. Primary casing cementing jobs are relied upon until abandonment. Poor quality or ineffective jobs are sometimes difficult to identify and repair. The result of imperfectly conceived and  more...

Floating Production Storage Offloading Design and Technology Expert Trainer Jean - Paul Denise ...number of floating production systems is set to grow from 250 units to 299 in 2011. As crude oil prices rise above USD 100 per barrel, FPSO technology is no doubt the most efficient and viable solution for offshore field development. However, with development projects going to greater depth and complexity, the big question still remains on how to drive greater efficiency from better FPSO  more...

Reliability Centered Maintenance Master Class with V Narayan 13 to 17 June 2011 Singapore Case study discussion with practical exercises and not just theoretical concepts An ability to go back to the workplace and begin to apply RCM is central to learning in this training course. In the five-days, two days will be spent on working through a complex RCM study. This work will be done in teams working through syndicate sessions. The case is on a major sub-system of a large turbine,  more...

ROOT CAUSE ANALYSIS Intermediate Level 1 3 December 2010 Kuala Lumpur Malaysia Root Cause Analysis is a systematic, evidence-driven process that helps you find the true underlying (and often hidden) causes that result in unwanted events. We will see why minor failures matter, and how they can escalate out of control. In this intermediate training course, we will explain how to select the problems that matter the most, the tools & techniques to apply and find the relevant  more...

Introduction to Natural Gas Engineering 27 September 1 October 2010 Kuala Lumpur Malaysia ... operations and the use of this background in analyzing a number of typical field problems. In the early part of the course gas reservoir engineering fundamentals, estimation of gas reserves, and calculations of gas well deliverability are covered. The remainder of the course is directed toward the design and operation of natural gas production systems, reservoir behaviour with flow in  more...

RELIABILITY CENTERED MAINTENANCE MASTER CLASS Kuala Lumpur ...t depth to gain a good working knowledge. There will be a number of short exercises and one brief RCM exercise. Those who seek a higher level of proficiency will continue into the 3rd day master class. The 3 days will feature a detailed case study on a plant sub-system. This is a simulated exercise, giving participants hands-on experience. Participants will then learn about implementation  more...

Advanced Word 2003 This course is ideal for people who are already familiar with the basics of Word, and want to find out what else it can do. The two-day course shows how you can create advanced tables, number pages, use paragraph styles and templates, run mail merges, create labels and create multipage reports in Word - and more besides! For a full list of course topics, see our website  more...

Casino Team Building ...ets, or increase the stakes by up to 35-1 by guessing the number the ball comes to rest on. Blackjack The most popular table at any casino. Your guests play against the dealer trying to achieve the magic total of 21. The objective of the game is to beat the dealer when he turns over his cards. Craps A dice based game involving several players at a time. Your money is riding on the throw of a  more...

Comptia Network ... the CompTIA Network certification, 2011 objectives (exam number N10-004 and JK0-016 ). A typical student in the CompTIA Network certification course should have 9 months or more of professional computer support experience as a PC technician or help desk technician. Network experience is helpful but not required;A certification or the equivalent skills and knowledge is helpful but not  more...

Comptia Security ...ake to prepare for the CompTIA Security examination (exam number SY0-301, JK0-018 ). In this course, you'll build on your knowledge and professional experience with computer hardware, operating systems, and networks as you acquire the specific skills required to implement basic security services on any type of computer network. This course is targeted toward an Information Technology (IT)  more...

Google Analytics For Businesses You will describe the basics of Google Analytics and its applications. Target Student This course is for any individuals intending to use Google Analytics to strengthen their marketing initiatives and increase the number of conversions or sales from their website. Upon successful completion of this course, students will be able to: describe the basics of Google Analytics. create and  more...

ITIL Training in Hyderabad with 100 Passing Warranty ...Number: 9390560020 Landline Number: 040-40157326 Dear Professionals, QLogy is first company at India to deliver all Advance Modules of ITIL V3, We have credit of first batch of ITIL V3 Experts through V3 Track..... QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT,  more...

ITIL Intermediate Training Service TransitionRCV Hyderabad with 100 Passing Warranty - QLogy ...Number: 9390560020 Landline Number: 040-40157326 Dear Professionals, QLogy is first company at India to deliver all Advance Modules of ITIL V3, We have credit of first batch of ITIL V3 Experts through V3 Track..... QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT,  more...

ITIL V3 Training in Bangalore Starts From 12th 13th June QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and tools for Service Management, Project Management, CRM and other important processes for an organization. We are  more...

ITIL V3 Intermediate Lifecycle Modules - Service Transition Training in Mumbai About QLogy: QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards like ITIL, CobiT, ISO 20000, Six Sigma, PMP, ISO 27001, etc. QLogy has in-house capabilities for delivering training, consulting and tools for Service Management, Project Management, CRM and other important processes for an  more...

ITIL V3 Expert Package This is the package product which comprises of ITIL V3 Capability or Lifecycle module & ITIL V3 Managing Across Lifecycle so that you can become ITIL Expert through V3 Track. This is inclusive of: - Traning for all modules - Certification Cost for all modules - Accredited Course Material - 100% Passing warranty - eLearning Module (http://myLMS. QLogy. com) - 2 time tea/ coffee with  more...

ITIL V3 Foundation Training Certification In Hyderabad QLogy 1-800 200 200-3 Dear Professionals, Greeting From QLogy. We have a batches scheduled for ITIL V3 Foundation Training in Hyderabad on 8th & 9th jan 2011, 29th & 30th Jan 2011. with 100% Passing warranty. Register early to get discounts. About QLogy: QLogy is a one stop training solutions to fulfill all your expectations and requirements from all available quality frameworks, practices and standards  more...

Managing Team Dynamics Experienced team members know that defining their teama ™s purpose is just the beginninga what follows is the hard work of managing day-to-day relationships among not just core members of the team but also the external stakeholders who contribute to the teama ™s success. In order to accomplish the goals and tasks for which they are accountable, team members must establish a foundation  more...

Train the Trainers ...lient and employee expectations. At the same time, the number of training options for transferring learning has mushroomed so that e-learning, distance learning, videoconferencing, and self-directed programs are becoming more commonplace as compared with the traditional classroom setting. The term training itself has been broadened to the more inclusive term of learninga denoting a  more...

Commercial Lender Liability ... avoid lender liability pitfalls. As a result of a record number of bankruptcies, foreclosures, and loan defaults, lenders have found themselves subject to close scrutiny with respect to both their loan documentation and their relationship with borrowers. This seminar will teach you how to successfully recognize and handle lender liability issues. Register today and get a comprehensive overview  more...

Developing Emotional Intelligence ...even in the face of change. Emotional intelligence is the number one predictor of professional success and personal excellence. Fortunately, our emotional intelligence is not static; it can be developed through training and reflection. This training workshop, Developing Emotional Intelligence gives participants a snapshot of their current strengths, using the Emotional Intelligence Appraisal  more...

Keeping Current With Increasingly Common Diagnoses of ADHD, Autism, Asperger's, OCD and Tourette Syndrome ... for staying up to date with the increased diagnoses of a number of developmental disorders. With their increased prevalence, professionals need more tools to meet individual special needs. Attend this seminar and get tips on relieving signs of significant parental distress. You'll also gain an enhanced understanding of Tourette Syndrome and associated disorders, and information about  more...

Risk Transfer Provisions: The Hidden Traps in Construction Agreements ...ing - Tucked away in today s construction agreements is a number of risk shifting provisions. All too often, one or more parties in a construction project do not appreciate the significance of these provisions. These provisions can effectively transfer millions of dollars of risk, and the party accepting that risk must properly understand the implications of these provisions so that they can  more...

DB2 Visual Explain for SQL Application Performance Analysis About Wintrac Wintrac provides one stop shopping for all your IT training needs. Wintrac s course catalog of over two thousand courses includes courses on Mainframe training , COBOL Training and DB2 training This course gives a brief overview of DB2 SQL performance considerations, including establishing goals for Application SQL performance. We explore the capabilities of Visual Explain  more...

Administering the JBoss @5.x Application Server ...ons in a JBoss installation. JBoss AS 5 also differs in a number of ways from previous versions. This course covers all the important administrative tasks that are required to administer this new version of JBoss AS. It starts with installation, architecture, and basic configuration and monitoring, covers deployment and configuration of Web and Enterprise applications, and then moves on to  more...

Intermediate Java and OO Development Using Rational Application Developer (RAD) ...capabilities in a more sophisticated manner. It teaches a number of useful techniques that enhance productivity and good system design - which Java programmers may otherwise take years to absorb on their own. This course is suitable for environments using Java 5, or Java 6. All labs are doable in any of the supported Java environments. The course may be done using JDK 1. 4, by skipping the  more...

Intermediate Java and OO Development ...capabilities in a more sophisticated manner. It teaches a number of useful techniques that enhance productivity and good system design - which Java programmers may otherwise take years to absorb on their own. This course is suitable for environments using Java 5, or Java 6. All labs are doable in any of the supported Java environments. The course may be done using JDK 1. 4, by skipping the  more...

Advanced Java Language Topics ...number of powerful capabilities that have been introduced in recent releases of the Java platform. These include such things as generics, reflection, assertions, inner classes, and enumerations. Though many Java programmers have seen these technologies used in the Java libraries, for example the generic Collection classes, they are slow to adopt them in their own programming. This one day  more...

Intermediate Java and OO Development ...capabilities in a more sophisticated manner. It teaches a number of useful techniques that enhance productivity and good system design - which Java programmers may otherwise take years to absorb on their own. This course is suitable for environments using Java 5, or Java 6. All labs are doable in any of the supported Java environments. The course may be done using JDK 1. 4, by skipping the  more...

ASPNET Using C# (VS 2008) ...introduced as a Web programming platform that overcomes a number of limitations of ASP. Its architecture is outlined, including the role of compilation, the Page class and code-behind. Web Forms are introduced, including server controls, viewstate, life cycle, and the event model. Request/ response HTTP programming using ASP. NET is covered as are ASP. NET Web applications, and caching in ASP.  more...

ASPNET Using VB DOTNET ...oduced as a new Web programming platform that overcomes a number of limitations of ASP. Its architecture is outlined, including the role of compilation, the Page class and code-behind. Web Forms are introduced, including server controls, viewstate, life cycle, and the event model. Request/ response HTTP programming using ASP. NET is covered. Visual Studio .NET is used to greatly simplify  more...

Windows Communication Foundation Using C# Windows Communication Foundation (WCF) is Microsofta ™s new framework for building distributed systems. It unifies and builds on the diverse set of existing distribution mechanisms, which include ASP. NET Web services and .NET Remoting. WCF enables developers to produce highly configurable, secure, reliable and transactional services using a single simplified programming model. And since WCF  more...

Introduction to Java Programming ...mparatively simple in its language structure, there are a number of subtleties that can trip up less experienced programmers. It is based on C, and the terse nature of C may be unfamiliar to students with some previous experience programming in languages such as COBOL or Visual Basic who do not have experience with C or C++. And, Java is object-oriented. The five-day timeline of this course  more...

Financial Essentials ...number of job roles and varying degrees of responsibility. Some roles are so different that two people within the same company may never come in contact with each other over the entire length of their employment. All employees, though, are working towards the same goala the financial success of the company. However, individuals cannot be expected to contribute to the financial success of the  more...

ASP DOT NET Using C# ...oduced as a new Web programming platform that overcomes a number of limitations of ASP. Its architecture is outlined, including the role of compilation, the Page class and code-behind. Web Forms are introduced, including server controls, viewstate, life cycle, and the event model. Request/ response HTTP programming using ASP. NET is covered. You can get a complete list of other Dotnet  more...

Introduction to WCF Using Visual Basic Windows Communication Foundation (WCF) is Microsofta ™s new framework for building distributed systems. It unifies and builds on the diverse set of existing distribution mechanisms, which include ASP. NET Web services and .NET Remoting. WCF enables developers to produce highly configurable, secure, reliable and transactional services using a single simplified programming model. And since WCF  more...

Introduction to WCF Using Visual Basic (VS2008) Windows Communication Foundation (WCF) is Microsofta ™s new framework for building distributed systems. It unifies and builds on the diverse set of existing distribution mechanisms, which include ASP. NET Web services and .NET Remoting. WCF enables developers to produce highly configurable, secure, reliable and transactional services using a single simplified programming model. And since WCF  more...

ASP.NET Using Visual Basic ...introduced as a Web programming platform that overcomes a number of limitations of ASP. Its architecture is outlined, including the role of compilation, the Page class and code-behind. Web Forms are introduced, including server controls, viewstate, life cycle, and the event model. Request/ response HTTP programming using ASP. NET is covered. You can get a complete list of other Dotnet classes  more...

ASP.NET Using C# ...introduced as a Web programming platform that overcomes a number of limitations of ASP. Its architecture is outlined, including the role of compilation, the Page class and code-behind. Web Forms are introduced, including server controls, viewstate, life cycle, and the event model. Request/ response HTTP programming using ASP. NET is covered. You can get a complete list of other Dotnet classes  more...

Rational Software Architect v6.0 Overview ...ands-on experience with RSA as they get introduction to a number of features, supporting concepts, and integration with other tools. In this course you will learn the basics of model templates and using the Unified Modeling Language (UML) diagram types RSA supports. Also, learn about transformations and patterns and how to analyze the architectural structure of an application. You can get a  more...

SQL SERVER 2005 REPORTING SERVICES DEVELOPER 1 WORKSHOP This two-day, interactive workshop is designed for new users of Microsoft SQL Server Reporting Services 2005. Some of the topics covered include a review of the software features, administrative tasks, report design, creation of presentation quality reports, and report deployment. The course incorporates a number of hands-on exercises to reinforce the learning process. You can get a complete  more...

Administering the JBoss and 5.X Application Server ...ons in a JBoss installation. JBoss AS 5 also differs in a number of ways from previous versions. This course covers all the important administrative tasks that are required to administer this new version of JBoss AS. It starts with installation, architecture, and basic configuration and monitoring, covers deployment and configuration of Web and Enterprise applications, and then moves on to  more...

Crystal Enterprise 9 Administrator Workshop This two-day interactive workshop covers an overview of the system architecture, how to use ePortfolio, and how to manage users and security. The course incorporates a number of hands-on exercises to reinforce the learning process. You can get a complete list of other crystal reports classes at http://www.wintrac.com/courses/coursescrystal.asp  more...

Advanced C++ Programming ...nd iterators are covered. Illustrations are provided of a number of important containers, such as vectors, stacks, queues, lists and sets. Extensive programming examples and exercises are provided. A number of progressively developed case studies are used to illustrate object oriented programming techniques and to give the student practical experience in putting together features of C++ learned  more...

Making Your Message Memorable ...to work in everyday business situations. You will learn a number of techniques for turning your experiences into effective stories, as well as advice on getting to know your audience, finding your storytelling style, and bringing your story to life. Telling stories in the workplace enables you not only to get your message across, but to make your message memorable. You can get a complete  more...

Mac OS X v103 Introduction Computers are used in almost all fields of work. To work with a computer, it is essential to understand the computer environment and how data is stored. In this course, you'll explore a number of basic skills that will provide a good foundation for using Mac OS X in your everyday work. You can get a complete list of other Desktop Application Software classes at  more...

Mac OS X v10.5 Introduction Computers are used in almost all fields of work. To work with a computer, it is essential to understand the computer environment and the traits of its various applications. In this course, you'll explore a number of interface elements and applications that make Mac Leopard a significant and user amiable OS. You can get a complete list of other Desktop Application Software classes at  more...

E-Business- Security Techniques ...hould be a major consideration for any E-Business. As the number of companies using the Internet in their daily operations continues to grow, so does the number of security threats to those companies. E-Business: Security Techniques explores the security fundamentals involved in minimizing those risks. This course introduces students to concepts such as securing Web clients, servers, and  more...

BUSINESS OBJECTS ENTERPRISE XI ADMINISTRATOR WORKSHOP This three day interactive workshop was designed for Administrators who need to deploy and manage BusinessObjects Enterprise XI or Crystal Server XI. Some of the topics covered include an overview of the system architecture, how to use the web desktop and how to manage users and security. The course incorporates a number of hands on exercises to reinforce the learning process. You can get a  more...

Crystal Enterprise 10 Administrator Workshop This two day interactive workshop was designed for Administrators who need to deploy and manage Crystal Enterprise 10. Some of the topics covered include an overview of the system architecture, how to use ePortfolio and how to manage users and security. The course incorporates a number of hands on exercises to reinforce the learning process. You can get a complete list of other crystal reports  more...

Crystal Reports XI Designer 3 Workshop 2This two-day workshop is designed to expand your working knowledge of Crystal Reports and move you into creating more complex reports. Time will be spent walking you through the tips and tricks of advanced report writing, along with a lot of hands-on practice. In addition, you will cover custom function, advanced formulas, and report efficiencies techniques. This course incorporates a number of  more...

Crystal Reports XI Designer 2 Workshop This two day interactive workshop was designed for new users of Crystal Reports XI. Some of the topics covered include a review of the software features, report design and the creation of presentation quality reports. The course incorporates a number of hands on exercises to reinforce the learning process. You can get a complete list of other crystal reports classes at  more...

CRYSTAL REPORTS 2008 DESIGNER 1 WORKSHOP This two-day, interactive workshop was designed for new users of Crystal Reports 2008. Some of the topics covered include a review of the software features, report design, and the creation of presentation quality reports. The course incorporates a number of hands-on exercises to reinforce the learning process. You can get a complete list of other crystal reports classes at  more...

Crystal Reports XI Designer 1 Workshop This two-day, interactive workshop was designed for new users of Crystal Reports XI. Some of the topics covered include a review of the software features, report design, and the creation of presentation quality reports. The course incorporates a number of hands-on exercises to reinforce the learning process You can get a complete list of other crystal reports classes at  more...

Crystal Reports 2008 Designer 2 Workshop This two-day workshop is designed to enhance your basic report writing skills and move you into creating more complex reports. Time will be spent walking you through the tips and tricks of advanced report writing along with a good amount of hands on practice. In addition, you will cover professional design, techniques, sub-reporting and advanced formulas. This course incorporates a number of hands  more...

Crystal Reports 2008 Designer 3 Workshop This two-day workshop is designed to expand your working knowledge of Crystal Reports and move you into creating more complex reports. Time will be spent walking you through the tips and tricks of advanced report writing along with a good amount of hands on practice. In addition, you will cover custom functions, advanced formulas and report efficiencies techniques. This course incorporates a  more...

Rational Software Architect v6.0 Overview ...ands-on experience with RSA as they get introduction to a number of features, supporting concepts, and integration with other tools. In this course you will learn the basics of model templates and using the Unified Modeling Language (UML) diagram types RSA supports. Also, learn about transformations and patterns and how to analyze the architectural structure of an application. You can get a  more...

Introduction to Java Programming Rev 6-0 ...mparatively simple in its language structure, there are a number of subtleties that can trip up less experienced programmers. It is based on C, and the terse nature of C may be unfamiliar to students with some previous experience programming in languages such as COBOL or Visual Basic who do not have experience with C or C++. And, of course, Java is object-oriented. The five-day timeline of  more...