From Serebra Learning Corporation
Large Network Case Studies 
In this module, we explore network availability, performance, and
Internet connectivity. As you work through this module, you will come to appreciate that all network design issues are highly interrelated. Likewise, real-world design projects often include multiple broad goals, often creating large and complex trade-offs.
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The Telecommunications Industry Overview Version 2 
... strategies. To survive, telecom carriers must consider a number of options, including consolidation, enhanced service offerings, and/or costly technological upgrades.This course is designed to help learners gain an understanding of the telecommunications industry, the tumultuous regulatory environment surrounding it, the technological challenges hindering it, and the strategies and solutions
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Telecommunications Industry Overview Version 1 
... strategies. To survive, telecom carriers must consider a number of options, including consolidation, convergence, and/or costly technological upgrades. This course is designed to help learners gain an understanding of the telecommunications industry, the tumultuous regulatory environment surrounding it, the technological challenges hindering it, and the strategies and solutions required to suc
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The Customer Service Agent in Action 
...and the
Pacific Rim as well, and experts predict that the number of
CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the important role that customer service agents play in today's business world. This course is designed to help CSAs understand their essential functions as well
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Essentials of External Consulting 
...g of an area specialist or problem solver. You may have a number of years of general management experience, or you may have recently acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role. What do external consultants really do? Although they may work in a variety of disciplines, clearly the role means being an advocate or
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Decimals and Percents 
A basic understanding of decimals and percentages is key to any businessperson, whether tallying costs for warehouse supplies or estimating resource allocation. This course instructs the learner in the following: how to use decimals, including addition, subtraction, multiplication, and division; how to solve problems involving percentages to determine portions, a rate, a whole unit, and increases
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Critical Thinking Strategies Simulation 
...product. As a result, the company has had to hire a large number of new employees. Fred and
Larry were successful managing
RMS as a small company. However, neither has experience managing a larger entity, which is why they have hired you as general manager. Your primary responsibility, at least initially, will be to ease the company's transition from a small to a mid-size organization. You will
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Presenting to Succeed 
...number of basic types of presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a simple but
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Getting Results from the Boss 
What does the word "boss" mean to you? Does it stand for
Big Old Stubborn Sourpuss? Or does "boss" conjure an image of a level-headed, flexible, and thoughtful co-worker? Whatever the case, as an employee working in a subordinate role, it's up to you to learn how to get the results you desire. That means knowing how to do everything from building a relationship with your boss to dealing
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Understanding Technical Professionals 
As a manager, have you felt that technical professionals are sometimes difficult to understand? Do you find that the usual management models are not as effective as they could be? This course explains the ways in which these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new
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Building Brand Equity 
...occurs, you are sure to see plenty of headlines about the number of subsidiary companies each corporation owns. Here's why: brand equity. It's a fact that each subsidiary of a corporation has a value linked to its brand names, in addition to its base dollar-value. This value is measured by the consumer's attitudes and loyalties toward the brand. Brand equity adds dollar-value to a
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Union Awareness 
...in 2003. Why is membership declining? Perhaps the growing number of laws in place to protect workers prevents the necessity of unions, or perhaps the nature of the work itself has changed. Regardless of the decline, workers still have the legal right to form unions, and you need a basic understanding of workers' rights, and what rights you have as an employer. It's important to understand why
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Antitrust--Talking with the Competition 
...dern markets, competitors may decide to collaborate for a number of reasons. These include funding innovation projects, sharing marketing or distribution costs, or implementing best practices in production or services. Collaborating with a competitor can help your company to cut costs and deliver a better priced, quality product to the consumer. Collaborations can be procompetitive or
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JavaScript Programming 
This course describes the features of
Java Script, such as arrays, forms, and events. The course also covers concepts related to object hierarchy in JavaScript, and string, math, and number object. This course is designed for application developers and authors who plan, design and implement web-based business solutions on intranets, extranets, and internets. The student should have prior
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Using ASP Components 
This course is the second course in a series of three in the
ASP curriculum. This course acquaints the students with the capabilities of
Active Server Pages. It also enables students to create ASP applications. Programmers wishing to learn about Active Server Pages.
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Project Management Techniques 
The fast pace of technological changes in today's world is resulting in increasingly new demands in business. Therefore, it is important that the projects undertaken to cater to these business needs have small life cycles so that they can be delivered to prospective clients before a possibility of a technological change arises. Projects have a small life cycle if they are completed in a
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Project Server 2003 The EPM Solution 
To recognize, manage, plan, and deploy the Project Server 2003 EPM Solution Systems administrators, systems engineers, systems analysts, IT consultants, and IT professionals with responsibility for planning and implementing
Project Server 2003; learners preparing for
MCSE certification exams
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OS 390 and the Internet 
...outlines how the
Internet is structured, and presents the number of ways in which it can be used. The course also describes the OS/390 operating system and the specific
IBM Internet servers that run on it, and outlines how these elements can provide a secure, open platform for the Internet applications. This course is intended for information systems professionals who are interested in learning
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OS 390 Introduction to e-business 
This course provides an introduction to the elements that should be taken into consideration before a company gets involved with e-business using OS/390. The course provides a complete overview of the main aspects of e-business that will affect the initial planning stage of an e-business project. The various considerations that need to be made when planning the hardware requirements and the
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OS 390 COBOL 
This course provides information regarding the use and future directions of
COBOL under OS/390. It begins by covering the fundamentals of accessing three important databases and transaction systems from the point of view of the COBOL programmer. These are the
CICS online transaction processing system, the
DB2 relational database, and the
IMS/DB hierarchical database management system. The course
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Basic COBOL 
This course provides a thorough foundation in
COBOL programming. It begins by describing COBOL, the format and source statements, the name and purpose of each division in the program, defining variables in
WORKING-STORAGE, creating paragraphs and executable statements in the
PROCEDURE DIVISION. PERFORM, GO and IF statements are covered. A first COBOL program is developed from start to finish.The
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Intermediate COBOL 
This course continues from the
Basic COBOL course and extends the student's knowledge of
COBOL programming in both volume and depth. The course begins by thoroughly describing the seven major sections within the
DATA DIVISION and the purpose of each. The student learns many of the more subtle ways to define and store data. All the major clauses available in a data description item are discussed
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JES2 Job and Device Control II 
This course discusses basic computer operations in an
MVS JES2 environment. It describes the devices controlled by
JES2, explains how to determine which devices connected to the computer system are under the control of JES2 and describes the status of JES2 commands to control device status. The course examines the commands used to control JES2 printers, describes the setup requirements that can be
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Web Security 
...agement, and
Firewall Considerations. With the increasing number of transactions occurring on the
World Wide Web (
Web), a logical, thorough security policy is crit-ical to maintaining consistent operations and ensuring quality content. Deciding what type of software services will be allowed on your site and what kind of internal and external access privileges are needed within your data
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Electronic Commerce Security Issues 
This course describes the technologies of ecommerce, including electronic commerce security issues and electronic payment systems. Also presented are business strategies for electronic commerce, including branding and technology-enabled relationship management. The course ends with a discussion of topics that are important to e-commerce but are neither business nor technology issues. These topics
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VoIP Network Engineering Management and Support 
This module explores telecommunications and converged network design and engineering principles. We review the
Erlang and
Poisson traffic estimation formulas. We learn the steps necessary to plan, design, and engineer a converged network. We discover methods we can use to measure the converged network s voice quality, and how we can determine the effects the final network design has on overall
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Configuring Cisco Catalyst Switch Operations 
To discuss and implement specific bridging and
VLAN Catalyst switch configurations, which provide for scalability, security, and enhanced management of the local area switched network
Network administrators responsible for implementing and managing small and medium-sized business networks; network technicians who install network devices in small business environments; Cisco channel resellers who
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Building and Securing VoIP Networks 
...numbering plans and scalable dial plans for
VoIP networks, calculate existing bandwidth and additional bandwidth requirements for voice and data traffic, and recognize the implications of implementing security measures in IP networks that transport voice IT professionals responsible for preparing, configuring, and maintaining a voice and data network; candidates preparing for the
Cisco more...
Lead and Cadmium 
...xposed to long-term health risks. Lead and cadmium have a number of industrial applications. This course provides an understanding of the basic health effects, routes of entry, methods of compliance and prevention, and regulatory requirements for both cadmium and lead standards applicable to workplaces covered by the general industry standard
29CFR 1910. This course familiarizes the learner
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EnjoySAP What s New in Release 4 6 
The
Computer Based Training course (
CBT) Enjoy
SAP What's
New in release 4,6 aims to provide all the employees of your company, who want to learn more about the new interface
Enjoy SAP with an overview of it's handling, features and functions. The trainee will learn about the new features and functions of this release using a number of examples taken from the R/3 Basis system and cross-application
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Protecting and Sharing Excel 2007 Workbooks 
...ks. To meet these demands without affecting efficiency, a number of review, security, and collaboration features are available in
Excel 2007. Workbooks, worksheets, and specific data within worksheets, can be protected, enabling only those with access to view or make changes to them. Workbooks can be shared so that multiple people can access required data, and changes made to workbooks can be
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Exchanging Data with Excel 2007 
...number of options for importing data and sharing data with other applications. Excel 2007 includes built-in functionality for importing text files and creating database queries to retrieve data from a variety of databases. Other applications, such as
Access,
Word, and
Outlook, can also import
Excel data. Using
XML in conjunction with Excel enables you to further manage and customize workbooks.
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Microsoft Project 98 Basic 
Microsoft
Project 98 is the leading project management software tool. This course provides an introduction to project management and using Project 98 to help manage projects. After completing this course, you should understand basic principles of project management and be able to use Project 98 to assist in creating a project
Work Breakdown Structure and in sequencing tasks in order to create a
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Getting Started With Excel 2003 
The
Getting Started With Excel 2003WBT is the first course in the
Excel 2003 curriculum. It familiarizes the students with the fundamentals of Excel 2003. This course teaches the students how to create and manage workbooks and enter data, and edit data in an
Excel workbook. The course also teaches the user to apply various types of formatting and enhancements to data in a worksheet. This course is
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e-Mail and Browsing 
...fect on our communication methods. The
Internet enables a number of people to access and use certain resources at the same time. It provides different services that make communication lively and effective, such as e-mail, newsgroups, chat, conferencing, radio broadcasts, and so on. To be able to use any of the services provided on the Internet, you need to have an Internet connection. Once you
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Forms and Document Security in Adobe Acrobat 8 
...on also enables you to safeguard your documents using any number of
Acrobat's security features. This course explores the advantages of
PDF security, and highlights several security measures you can employ, such as using digital
IDs, security policies, password and encryption protection, and security envelopes. The course also introduces PDF forms, and sending form data. The will comprise
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Industrial Safety - Scaffold Safety 
In every industry scaffold injuries contribute to a large number of occupational accidents. This course covers important guidelines to avoid such accidents by implementing scaffold safety.
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Introduction to Networking 
... measurement terms and the decimal binary and hexadecimal number conversion processes. Lesson 2 covers network fundamentals discussing important terminology used throughout the text and in the field. The highlight of this lesson is the
Open Systems Interconnect (
OSI) model. Lesson 3 discusses network devices by highlighting the important characteristics of repeaters hubs bridges switches
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Managing the Network Environment 
...number of different components. Lesson 1 discusses the
Cisco proprietary protocol used to identify neighboring devices. Cisco
Discovery Protocol (
CDP) is topology and protocol independent and is an effective way to document network infrastructures. Lesson 2 highlights
Telnet which is used to provide remote console connections to a network device for administration purposes. Lesson 3 is an
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Switch Technology 
Module 1 starts with a discussion of switch technology. It begins by comparing and contrasting bridges and switches and then discusses todaya s switching technology in more detail. Lesson 2 reviews the use of redundant network links and their potential for negative impact on a network. Lesson 3 defines how active loops are avoided with a mature but reliable
Spanning Tree Protocol. In addition
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Managing IP Traffic With Access Lists 
...iscusses the various types of access lists their assigned number range and how to apply them. Lesson 2 begins with a discussion of some important guidelines to keep in mind when creating access lists. It also outlines the commands used to create both standard and extended IP access lists. The lesson ends with a configuration of a specialized access list that works on
Telnet traffic. Lesson 3
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ABAP Objects 6.10 Overview 
The course
ABAP Objects 6.10 Overview describes the programming concepts used in
SAP. It also explains a number of basic object-oriented concepts and provides a brief introduction to the conceptual phase of
ABAP Object program systems. The course also provides a detailed description of the object-oriented programming concept. It also discusses the special features of the object-oriented concept
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Visual Basic 6 Introduction Part I 
...ion of variables and subroutines procedures and functions number and string manipulation and control-of-flow language. In addition students are exposed to the graphical design component of
Visual Basic and will gain hands-on experience designing effective user interfaces and working with a variety of popular user controls. The student will also be introduced to approved techniques for designing
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Oracle 8i PL/SQL - Functions, Tables, and Groups 
...ocuses on three single row functions: character functions number functions and date functions. The course also covers the concept of conversion that enables the conversion of a value from one datatype to another. The concept of retrieving data from more than one table by using join statements is also covered. Additionally the course discusses group functions that operate on sets of rows to give
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Oracle9i SQL: Basic SELECT Statements 


This course covers relational database principles and
Oracle concepts; writing basic
SQL statements; restricting and sorting data; and using single-row functions. Additionally, this course provides an introduction to relational database concepts and the use of SQL for storing, retrieving, and manipulating data in a relational database.
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Data Modeling: Create Basic Models 
This is the first course in a two-part series which covers
Data Modeling. You will begin by learning a top-down systematic approach to database development using entity-relationship models and normalization. Then you will use this approach to identify and define business information requirements both in the course and within your work environment. This course can be used as part of
Oracle's
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Data Modeling: Develop Depth to Your Models 
This is the second course in a two-part series which covers
Data Modeling. You will begin by learning a top-down systematic approach to database development using entity-relationship models and normalization. Then you will use this approach to identify and define business information requirements both in the course and within your work environment. This course can be used as part of
Oracle's
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Business Intelligence 
This course builds on a series of closely related concepts. It provides you with an introduction to the basic and more advanced concepts of business intelligence and discusses the architectures of possible solutions. The content of the course is divided into two main sections. The first section takes a closer look at general principles and explains why business intelligence is necessary from the
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Designing Multi-Tasked Win32 Applications 


...lementation of a multi-thread application consisting of a number of threads. They will learn to recognize potential situations for the use of multi-threading and multi-processing. Core
API calls will be discussed for the creation of threads/processes, communication between threads/processes, the termination of threads/processes, and the synchronization of threads/ processes. The student will be
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