Instructor Led Objectives Training in Egypt

Career Coaching Workshop ...Objectives: At such time of financial crisis and changing markets, our awareness of the factors leading to excellent business performance is increasing day by day. Wellbeing and job satisfaction have been rated as major factors leading to excellence at business life and any other field. How many times have you met people who are not satisfied with their current job? Or who would love to trade  more...

Conflict Management ...Objectives Conflict Resolution a Turning Conflicts into Opportunities. At this programs conclusion, participants should be able to: -Understand what conflict and conflict resolution mean -Understand all six phases of the conflict resolution process -Understand the five main styles of conflict resolution -Be able to adapt the process for all types of conflicts -Be able to break out  more...

Presentation Skills ...Objectives How to Create And Deliver High-Impact Presentations At this programs conclusion, participants should be able to: -Identify the four essential components of a presentation. -Describe an audience analysis and why it is a needed step in a presentation. -Organize information in a clear and concise manner. -Create an attention-grabbing introduction. -Implement techniques for  more...

Time Management Skills ...Objectives Get organized for Peak Performance Managing time effectively is an essential skill for todays professionals. It seems as if Time is shrinking: organizational change initiatives, an increasingly competitive market, technology overload, reduced staffing situations and a greater emphasis on faultless performance, and more! As the workplace changes as a result of current events, we are  more...

Team Building Skills ...Objectives Tactics for Working Better Together At this programs conclusion, participants should be able to: -Describe the teambuilding process (Forming, Storming, Norming, and Performing). -Explain the four basic behavioral styles and how to manage each. -Demonstrate effective listening skills. -Rephrase blunt wording for better communication. -Identify team strengths and opportunities  more...

Communicating with Influence ...Objectives After attending this program participants will be able to: -Demonstrate the use of open and closed questions. -Identify your behavioral style and its unique challenges. -Describe a model of feedback, communication, and listening. -Set SMART goals. -List tactics for dealing with difficult people. -Organize information in a clear and concise manner. -Create an attention  more...

Basic Communication Skills ...Objectives After attending this program participants will be able to: -Identify common communication problems that may be holding them back. -Develop skills in asking questions. -Identify what their non-verbal messages are telling others. -Develop skills in listening actively and empathetically. -Enhance their ability to handle difficult situations. -Deal with situations assertively  more...

Negotiation Skills ...Objectives How to Get What You Want ! After attending this program participants will be able to: -Identify possible negotiation outcomes. -List the eight steps of the negotiation process. -Understand and identify different behavioral styles and adapt as necessary. -Apply techniques for successful negotiation by successfully answering case studies and participating in practice cases.  more...

Effective Marketing Communication ...Objectives Developing the promotion program involves eight basic steps which can be applied to most promotional situations. The process should be treated in the manner of integrated marketing communication such that no element of communication with customers, consumers, employees, stakeholders or society at large is forgotten. The whole process should be managed and coordinated for  more...

Designing and Managing Services ...Objectives As countries become service economies, marketers need to know more about marketing service products. Service industries have typically lagged behind manufacturing firms in adopting and using marketing concepts, but this is changing. Services marketing strategy calls not only for external marketing but also for internal marketing to motivate employees, and interactive marketing to  more...

Distribution Decisions and Logistics ...Objectives As the world gets smaller in travel time and communication, and as populations expand, and products proliferate, distribution decisions are among the most critical a company can be involved in. Over the past ten years or so, the Internet has changed the way companies are doing business globally and this has placed significant pressures on delivery systems and supply chains  more...

Pricing Strategy and Decisions ...Objectives Price has always been one of the more important marketing variables because it is so visible. Despite the increased role of non-price factors in the modern marketing process, price remains a critical marketing element, especially in highly competitive markets. Competition and more sophisticated buyers have forced many retailers to lower prices and in turn place pressure on  more...

New Product and Brand Decisions ...Objectives Product strategy decision makers in most firms recognize the financial necessity of managing existing products and the competitive advantages of regularly developing new products and services. Mature and declining products eventually must be replaced with newer products. New product development strategy thus is one of the most important activities for any firm in the modern  more...

Market Segmentation Target Marketing and Market Positioning ...Objectives When we look more closely at the needs and wants of customers, we discover that many buyers share similar preferences for products and services that satisfy those needs. Although we all like to feel that we are unique in what we need and want in life, we find that many others share the same unique desires. Consequently, most markets can be divided into segments of customers where  more...

Marketing Information Marketing Research and Market Demand ...Objectives How do we know who the customers are and what they want or need? Only through the systematic gathering and analysis of market and consumer data can we hope to know the answer and to compete successfully with other companies who make it their business to know who their customers are and how well they perceive the products and the company. At this programs conclusion, participants  more...

Know Your Customer Understanding Buyer Behavior ...Objectives Consumer markets and consumer buying behavior have to be known and understood before sound marketing plans can be developed. Marketers need to know the complex interactions that influence purchase behavior. At this programa ™s conclusion, participants should be able to -Know about current and potential customers that will enable them to create an effective marketing program  more...

Marketing Strategy and Planning ...Objectives At this programs conclusion, participants should be able to : Know how to develop appropriate marketing Strategy and write a good marketing plan N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -Corporate and division strategic planning a defining the corporate vision / mission a Establish SBU a Assign  more...

Fundamental Marketing Concepts ...Objectives Essentially, marketing is about delivering value to customers in order to satisfy their need and wants competitively and profitably. Many people think marketing is just selling or advertising. Some think marketing is just retailing. Many people in business treat marketing as something that happens at the end of the business process a after the product has been produced, packaged  more...

Marketing for Non-Marketers ...Objectives At this programs conclusion, participants should be able to: Understand the necessity of adopting a holistic marketing orientation of all functions in the organization & be well acquainted with the principles of marketing. Any decisions taken by any function has an impact on the competitiveness of the organization. N. B. Content can be modified (Customized) as per customers  more...

Defining Marketing The Art of Marketing ...Objectives -Introduce the participants to the basic elements of the marketing management process. -Identify and solve many business problems by using a marketing perspective. -This course will not turn the participant into a marketing wizard, but it will give him/ her a very broad understanding of what marketing is all about and the vital role that it plays in organizations. N. B.  more...

Employee Engagement and Retention Strategies ...Objectives: Research shows that engaged employees not only stay longer, but also perform better! Employee turnover is a common problem faced by companies in a changing market dynamics, increasing employee awareness and incremental pressure for performance. Turnover not only leads to a discontinuity in performance, increased recruitment and selection cost but also lost opportunities and  more...

Coaching for Managers ...Objectives: With the increasing awareness of employees and business pressures, managers find themselves needing to wear many hats, and perform various roles. Being a manager now means being able to motivate, listen, understand, analyze, give and receive feedback and many other tasks. A manager, is inevitably, an HR manager for his direct reports at all times. Coaching, therefore, has come to  more...

Introduction to Psychometrics ...Objectives: Recruitment is a highly costly process, not only in terms of time, and money but in terms of the impact an incorrect hiring decision has on both performance and morale. Psychometrics has been introduced to the field of recruitment in an attempt to increase the efficacy of hiring decisions. A variety of psychometric tools is now available to aid you in your decisions starting from  more...

Talent Performance Management ...Objectives The purpose of this course is to introduce the importance of managing employees performance and its impact on the company performance and how that contribute in attracting and retaining good calibers. At the end of this course , you will be able to understand the following: -The competency based performance evaluation -The Performance Management Process -Coaching & Feedback -The  more...

Introduction to HR Management ...Objectives The purpose of this course is to Hel you gain knowledge of HR roles and responsibilities, structure and functions. At the end of this course , you will be able to understand the following: -The core responsibilities of the HR department -Recruitment & Selection as concept -Training & Development -Compensation & benefits -Performance Management * All courses are delivered by  more...

ITIL V3 Service Design ...Objectives The course syllabus covers the management and control of the activities and techniques within Service Design, but not the detail of each of the supporting processes. The candidates will gain competencies in the following areas: -Management and control of all Service Design activities -Management and application of Service Design concepts, inputs, outputs and activities  more...

ITIL V3 Service Transition ...Objectives The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes. The candidates will gain competencies in the following areas: -Introduction to Service Transition -Service Transition Principles -Management and control of all Service Transition activities -Service  more...

ITIL V3 Service Operation ...Objectives The course syllabus covers the management and control of the activities and techniques within Service Operation, but not the detail of each of the supporting processes. The candidates will gain competencies in the following areas: -Introduction to Service Operation -Service Operations Principals -Service Operation Processes -Common Service Operation Activities -Organizing  more...

ITIL V3 CSI ...Objectives The course covers the management and control of the activities and techniques within the Continual Service Improvement stage, but not the detail of each of the supporting processes. The candidates will gain competencies in the following areas: -Introduction to Continual Service Improvement -Continual Service Improvement Principles -Continual Service Improvement Process  more...

ITIL V3 MALC ...Objectives The course is final module of the Service Lifecycle and/ or Service Capability Intermediate courses that leads to the ITIL Expert in IT Service Management recognition. This 5-day course immerses learners in the contents of the ITIL V3 publications; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and  more...

ITIL V3 Service Strategy ...Objectives This course talks about the concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. It focuses on managing and controlling of the activities and techniques within the Service Strategy phase, without going into the details of each of the supporting processes. The candidates will gain competencies in the following areas:  more...

Basics of Virtualization and Cloud Computing ...Objectives: According to IT research firms, most organizations are heading to employ virtualization technologies within their data centers. Virtualization guarantees business continuity for an organizationa ™s computing infrastructure ensuring huge cost savings and energy efficiency. This course is intended to introduce Cloud Computing and add the Virtualization skills to IT  more...

New Supervisor Training - Making the Transition from Buddy to Boss ...Objectives Becoming a manager is hard enough, but making the transition from colleague to boss is even tougher and comes with its own set of unique challenges. Step Up to Supervisor: Making the Transition from Buddy to Boss is designed for those who have been promoted recently into a management role and for those who have been there for some time but are having trouble managing their buddies.  more...

Supervising Basics Managing People Made Easy ...Objectives This workshop is designed to help participants overcome many of the supervisory problems they will encounter in their first few weeks as a boss. Dealing with the difficulties a new supervisor encounters isnt easy, but it doesnt have to lead to discouragement. At this programs conclusion, participants should be able to: -Adjust to the role of supervisor with confidence and  more...

How to Sell Smarter Professional Selling Skills PSS ...Objectives At this programs conclusion, participants should be able to ensure the satisfaction of the buyer through processes to generate long-term business & customer loyalty. N. B. Content can be modified (Customized) as per customers requirements & business objectives Course Outlines -Customer Service and Satisfaction -Buyer / Seller cycle -Opening module -SPIN Technique -Benefit  more...

Effective Change Management ...Objectives After attending this program participants will be able to understand that: Change is ever-present in our society. It is the only constant we can count on. How well employees deal with these changes will make or break the organizations ability to survive and remain competitive. N. B. Content can be modified (Customized) as per customers requirements & business objectives  more...

Basic Sales Training Selling Fundamentals ...Objectives Its no secret that selling has changed in recent years. This is an exciting and dynamic profession, yet it is one of the most underrated and misunderstood. The back-slapping, sleazy, joke-telling huckster has disappeared, and in his place is a new generation of sales professionals. This program is designed to help participants exhibit the traits of the new salesperson: competence,  more...

Coatching for success ...Objectives -Understand the important of creating a coaching culture -Learn how to establish rapport with your coachee -Use the G. R. O. W model -Use the 4 coaching skills; Questioning / Listening / Giving Feedback / Challenging -Apply the 3 roles of a coach : Teacher / Guide / Facilitator * All courses are delivered by Certified instructors (please contact us for more details about  more...

Assertiveness and Self-Confidence ...Objectives By the end of this workshop, you should be able to: -Define assertiveness and self-confidence, and list the four styles of communication -Describe the types of negative thinking, and how one can overcome negative thoughts -Explain the difference between listening and hearing, and understand the importance of body language and questioning skills in communication -Define the  more...

Stress Management ...Objectives Creating a Stress-Reducing Life Style. At the end of this workshop, participants should be able to: -Identify the best approach to a stressful situation (Alter, Avoid, or Accept) -Understand what lifestyle elements you can change to reduce stress -Use routines to reduce stress -Use environmental and physical relaxation techniques -Better cope with major events -Use a stress  more...

Supervision Skills for Managers Coaching Counseling Delegating and Developing ...Objectives Supervision Skills for Managers: Coaching, Counseling, Delegating, and Developing At the programs conclusion, participants should be able to: -Recognize their strengths and growth opportunities as managers. -Recognize the four behavioral styles and how to coach each. -Capitalize on their style for more effective communication. -Delegate tasks to others. -Set SMART goals for  more...

Managing Difficult People ...Objectives How to Work Better with Almost Anyone . After attending this program participants will be able to understand that: -Articulate how their attitudes and actions impact others. -Describe effective techniques for dealing with difficult people. -Discuss coping strategies for dealing with difficult people and difficult situations. -Identify times when they have the right to walk away  more...

Todays Leader Essential Skills for Successful Management ...Objectives Leading and managing are not the same thing. Leaders often manage people, but not all managers lead. This program is designed for all people wishing to improve their leadership skills. At this programs conclusion, participants should be able to: -Master Peter Senges five disciplines. -Add Kouzes and Posners five practices to their life. -Build trust with their employees.  more...

Emotional Intelligence - The Edge for Leaders ...Objectives Todays fast pace and high rate of change requires different skills for survival and success. Higher stress levels require better handling abilities. Mentoring relationships are particularly essential in times like these. Expertise in a particular field plays a lesser role, while internal qualities like resilience, initiative, optimism, and adaptability are taking on new value. The  more...

ITIL V3 Foundation ...Objectives The purpose of this course is to help you gain knowledge of the ITIL ® terminology, structure and basic concepts and to comprehend the core principles of ITIL ® practices for Service Management. The ITIL ® Foundation course is not intended to enable application of the ITIL ® practices for Service Management without further guidance. At the end of this course, you  more...

Human Resources Management Diploma at Career Development Organization CDO Course Overview: In todaya ™s fast-moving world, many managers and supervisors, and HR specialists are expected to deal with some human resource issues. We will walk you through the hiring process, conducting the interview; discuss orientation; and cover some issues that arise after the hiring (such as diversity issues, compensation, and discipline)., and we shall also discuss Performance  more...

Presentation skills This course will assist any presenter, to increase his/ her effectiveness in conducting group presentations. Program contents: *Importance of group presentations. *Planning group presentations (objectives, arrangement, audience) *Conducting group presentations. *Handling audience responses. *Follow-up. *S&M Action plan.  more...

Lean Six SIgma Green Belt ...A online exam, books and QA online study guide fees. Objectives: Upon the completion of the program participants will be able to: Understand Process Improvement Lean Six Sigma methods. Participate in business Improvement projects as a Process Improvement Lean Six Sigma team player in the organization. Contents: Why Do Lean Six Sigma How to Deploy Six Sigma  more...

Sales Marketing ... You will learn sales techniques, negotiating, overcoming objectives and closing the sale. You will learn basic marketing, segmentation, branding, strategies, discounting, sales and promotions, positioning and you will write an annual one-page marketing plan. As well, you will learn life lessons that will boost your confidence and prepare you to be the best you can be, by understanding  more...

Certified Purchasing Professional-CPP ...imit performance; obtain added value for money. Course Objectives: -Understand the role of Professional Purchasers. -Learn about and practice the key skills Purchasers need to have. -Practice writing Tenders, RFQs. -Practice negotiating. -Create action plans for critical purchases. -Develop and Practise skills with role playing examples. Who Should Attend? -Anyone working in  more...

Coaching Life Executive Teams Organizational Relationship ...fore quiet important to understand the key organizational objectives expected as an outcome from the coaching process. The executive coach will discuss those objectives and agree the expected outcomes with the concerned parties prior to starting the Coaching relationship/ assignment. Based on the outcome of a diagnostic phase with the organization, an agreement will be reached about the  more...

Strategic project Management ...easingly complex project issues to meet desired goals and objectives. Project managers do not need only to be certified PMP but they need to have a wider picture of how to manage their projects and link them with the strategic business objectives of the organization and achieve a competitive advantage against its competitor. Make Project Managers think strategically Join us today and  more...

lean six sigma green belt certificate ...roject that supports your Organizationa ™s strategic objectives, and you must passing exam and complete all assigned reading. Who Sould Attend a Managers a Supervisors a Front-line Personnel a Functional Managers a Key Process Owners All those completing this course are certified at the lean Six Sigma Green Belt level from World Class Training Institute & Business  more...