From Online Training Directory
Becoming an Effective Team Member 



...can for the team in order for it to achieve its goals and objectives. In this course, you will learn
Tips and
Key Points for developing a team-oriented attitude and learning to work with your teammates. You will soon see better team results as you develop communication skills, fulfill your roles and responsibilities, and encourage other team members to do the same. IMPORTANT NOTE:
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Interviewing Skills for Job Candidates 



Course description --
Job Candidates will find that this course gives them the
A-to-Z of interviewing for a new job. The
Strategies and
Tips provide specific recommendations for valuable preliminary work, and tools to prepare for the interviewera s questions. Key
Points will help you promote your best image and create a positive impression. You will learn how to follow up with the interviewer and
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Managing Your 401 k 



Course description --
More and more companies are providing a
401k as a benefit. Human resource managers frequently counsel their employees on the mechanics and planning of their 401k programs. This course provides a foundation for you to know how to appreciate vesting, select wise investment packages, and understand diversification. You will also be given tools and strategies for understanding
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Recognizing and Avoiding Burnout 



Course description --
The Strategies and
Tips in this course will give you the tools to assess your own emotional state, locate the stressors in your life, and evaluate your expectations, a major contributor to burnout. You will be given guidelines to identify the various stages of burnout and methods to recognize where you are in the process. The course focuses on giving you practical techniques
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From Serebra Learning Corporation
Making Objectives Happen 


Excellent objectives and plans, everyone agrees, are the basis for effective results. But setting objectives is just the first step on the road to development, you've got to make them happen! This course presents a four step plan, the 'Make
Objectives Happen Loop', that ensures sound objectives are set and followed through so that they actually happen.
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Presenting Your Proposition 
Even the most confident sales people can feel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal with the most intimidating
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Understanding Your Customer 
Can you imagine trying to sell a product or service to a customer you know nothing about? You probably wouldn't succeed. The better you know your customer, the higher your chance for success. In this course, you'll learn about the first major component of the strategic account sales (
SAS) approach: research. You'll start by learning about the key areas to research using the SAS approach and where
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Planning Your Field Sales Approach 
...provides practical tools for determining call and meeting objectives and developing appropriate openings for face-to-face selling situations. Included in the course are detailed descriptions of the six customer buying roles a field salesperson typically encounters and tips for working effectively with each. This course demonstrates how to generate effective account profiles, emphasizing the
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Preparing for Outbound Sales Calls 
The most successful outbound sales calls begin long before the salesperson places the call. Successful inside selling is all about planning and being prepared. Being prepared means knowing what to expect from your customer and planning your responses. In this course, you will learn about the common perceptions customers have of salespeople. You will also learn the three premises of the inside
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Preparing for Inbound Sales Calls 
Do you think selling means waiting for the phone to ring? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In the course, you will learn the three
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Using Surveys to Measure Customer Satisfaction 
If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere. It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will
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Managing a Customer-focused Department Simulation 
...s of customer service management skills, encompassing the objectives of delivering the essentials of customer service, obtaining employee support, reviewing the service process, improving the service process, managing team performance, and empowering and motivating customer service providers. The
Managing a Customer-focused Department Simul Customer service managers, supervisors, and team
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Building Dynamic Teams Drive to a Mission 
This course helps team members establish a structured process to define and prioritize group goals and objectives upon which its "mission statement" is based. Professionals who want to work more effectively with others to achieve shared goals.
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Initiating a Project and Preparing the Project Plan 
...g the proper coordination of project processes so project objectives are achieved. Successful project managers use project integration management to integrate project processes, maximize performance, and meet project goals throughout the life cycle of a project. This course will highlight the importance of project integration management to project performance. It will cover the project inputs,
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Successful Lifelong Learning 
Today's successful individual understands that the business world is constantly changing the way people work and the way work is accomplished. How often have you heard these terms: lifelong learning, self-directed learning, continuous learning, and knowledge worker? If you wonder what these terms really mean, why they are important, and how you rate as a worker and learner for the
21st century,
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Lead and Communicate Effectively as a New Manager 
...zations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very good at your last job, but now you will need to resist the
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Balanced Scorecard Implementing 
In
Balanced Scorecard:
Implementing the Balanced Scorecard, you will learn the importance of using a balanced scorecard as a tool to measure corporate performance relative to your company's strategies. You will also identify the four perspectives of a balanced scorecard, understand how to apply the steps to build a balanced scorecard for your organization, and learn how to construct a strategy
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Balanced Scorecard Corporate Strategy 
The first course in the
Balanced Scorecard series focuses on developing and formalizing strategy in an organization. This course explores why corporate strategy is important, the process of formalizing your corporate strategy, and aligning the organization to the strategy. This course is for executives, directors, and managers who are seeking to formalize their corporate strategy and looking to
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Balanced Scorecard Measuring Business Objectives 
...Objectives, you will learn the importance of good communication when using the balanced scorecard, the reasons for creating a balanced scorecard for each business unit, and the ways your organization can support the critical success factors outlined in a balanced scorecard. You will also learn the steps for gathering and implementing feedback about your organization?s balanced scorecard. This
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Goal Setting Organizational Goal Setting 
In ''Goal
Setting:
Organizational Goal Setting,'' you will learn how to set goals with teams. You will also learn how to set goals for an organization through the use of organizational objectives, statements of values, and vision and mission statements. In addition, you will learn how to implement strategic goals in your workplace. The target audience for this program is administrators, managers,
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Employee Compensation HRCI PHR 
The Human Resource Certification Institute's (
HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the theories and applications associated with effective compensation. As a human resources professional, you are responsible for helping to ensure that your company's workforce possesses the skills, knowledge and abilities to meet the current and
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Compensating Employees HRCI PHR 
The Human Resource Certification Institute's (
HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the theories and applications associated with effective compensation. As a human resources professional, you are responsible for helping to ensure that your company's workforce possesses the skills, knowledge and abilities to meet the current and
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Pricing for Profitability 
Nothing can be more harmful to the success of your new product or service than incorrect pricing and other financial projections In this course, you will not only learn how to gather pertinent revenue and expense information to help you price your product, but also how to determine your objectives and policies to correctly position your product in its market niche. You'll examine three methods and
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Organizational Goals and Objectives 
... be executed, organizational strategic planning goals and objectives must be defined. Determining selection of appropriate projects and choosing an effective improvement model are crucial tasks that help to ensure your company is pointed in the right direction. Performing risk analysis while avoiding pitfalls common to
Six Sigma projects is also important to prevent project failure. Finally,
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Writing a Marketing Plan Phase 1 
This course will define the marketing plan, types of plans and outline the purposes for using a marketing plan. You will then get started on writing the plan by establishing objectives and working on introductory elements. Then, you'll complete a situational analysis that evaluates the overall market, industry, internal and competitive factors pertinent to your product or service. Finally, you'll
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Creating a Marketing Campaign 
Your marketing plan has been approved
Now you need to get the job done. How you execute your plan is as crucial as the plan itself. In this course, you'll learn about tactical marketing tools needed to put your plan into gear and create your marketing mix. These include branding, packaging, promotions, publicity, advertising and merchandising. Managers and team leaders with responsibility for
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Developing and Deploying Strategic Plans 
...lans. Organizations must identify their primary goals and objectives based on their mission and vision statements. Other success factors include understanding market forces, internal strengths and weaknesses, stakeholders, relevant technology, and legal and regulatory factors. With these considerations, an organization's action plan can be developed and deployed, and its effectiveness
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Communication Skills and Project Management 
...ion. To meet an improvement project's specified goals and objectives, a manager must also effectively plan, estimate, and monitor the progress of the project and know what tools to apply. This course explores how communication takes place, and presents techniques and strategies for enhancing communication. It also examines how various project management tools can be used to analyze project
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Training and Development 
...esting in human capital as a means of attaining strategic objectives. It delves into all aspects of corporate training, including the front-end needs analysis, and identifying effective design and development strategies. It also examines various ways to deliver training, and provides insight on how to accurately evaluate the impact training programs have on a company's bottom line. It is
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Processes for Quality Products and Services 
...e. The
Product Realization clauses emphasize that quality objectives be established, documented, measured, and periodically reviewed. Measurement and verification that customer requirements are met and that the process continually improves based upon documented feedback are also requirements of the standard. In addition, design, purchasing, and production requirements can be continually
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Principles of Marketing Product Strategy 
Principles of
Marketing:
Product Strategy offers the student an overview of the information required to classify consumer and business products, create and promote brand equity, and implement new product development strategies. The program details the functions and objectives of packaging and labeling strategies, the stages of the consumer adoption process, and the four product development
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Principles of Marketing Promotion Strategy 
Principles of
Marketing:
Promotion Strategy offers the student an overview of the information required to identify the elements of the promotional mix, determine appropriate promotional objectives, and select the advertising types and public relations tools to implement. The program details the procedures for creating an advertising campaign, the types of promotional strategies, and the steps of
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Principles of Marketing Pricing Strategy 
Principles of
Marketing:
Pricing Strategy offers the student an overview of the information required to identify the role pricing plays in the marketing mix, to select appropriate objectives for pricing strategies, and to choose common methods to determine pricing. In addition, the program details the issues to consider when establishing a pricing strategy, the legal constraints that can affect
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Principles of Marketing Writing a Marketing Plan 
Principles of
Marketing:
Writing a
Marketing Plan offers the student an overview of the elements of a marketing plan, covers the processes used to develop marketing objectives and strategies, and covers how to create a marketing plan. The program also details how to write, present, execute, and evaluate a marketing plan. Managers, supervisors, and executives who can influence the marketing and
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System Analysis and Design 
The
System Analysis and
Design WBT provides an overview of various systems concepts, such as characteristics and elements, in an organization. It also describes the various phases involved in developing a new system and the role of the system analyst. Its discusses various steps and tools used for gathering information that will be required for preliminary investigation. The course identifies the
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Oracle Database 10g Performance Tuning Tools and Techniques 
This course provides an overview of the tuning methodology and performance monitoring. The course also covers common tuning problems and the goals and objectives of performance tuning. Finally, the course covers the tuning life cycle and the tuning methodology followed in the different phases of the tuning life cycle. This course is designed for
DBAs, database architects, support engineers, and
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CIW Foundations - Site Development Foundations - Part 1 
CIW Foundations is a three-course series that teaches the essential hands-on skills and knowledge that
Internet professionals are expected to understand; Internet Business Foundations Site Development Foundations Network Technology Foundations. The revised objectives reflect advancements in technologies and tools (such as peer-to-peer networks instant messaging and blogging) and current workplace
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CIW Foundations - Site Development Foundations - Part 2 
CIW Foundations is a three-course series that teaches the essential hands-on skills and knowledge that
Internet professionals are expected to understand; Internet Business Foundations Site Development Foundations Network Technology Foundations. The revised objectives reflect advancements in technologies and tools such as peer-to-peer networks instant messaging and blogging and current workplace
more...