Online Objectives eLearning

Access 2002 Advanced ...crosoft Lesson 1: Sharing Data Introduction Lesson Objectives Opening Access Opening The Northwind Sample Database Exporting Data Viewing Exported Data Exporting Data In HTML Format Opening An HTML File Sharing Reports Emailing A Report The Snapshot Viewer Viewing An Attachment Printing A Report Creating Backward Compatible Databases Renaming A Database Opening A Converted  more...

Access 2002 Intermediate ... Lesson 1: The Access Interface Introduction Lesson Objectives Opening Access Opening The Northwind Database Customizing The Interface Creating A New Folder Other Options Changing The Default Database Folder Specifying Keyboard Behavior Setting Default Field Types & Sizes Creating A New Database Opening A Table Using Find Search Options Using Replace Filtering By Form  more...

Access 2002 Basic ...ccess Interface & Database Objects Introduction Lesson Objectives About Databases Access Database Files Opening Access The Title Bar The Menu Bar The Ask A Question List Box The Database Toolbar The Task Pane Navigating Between Task Panes The Clipboard Task Pane The Basic & Advanced Search Task Panes Closing The Task Pane The Status Bar Database Objects Opening A Sample  more...

Excel 2002 Basic ...Lesson 1: The Excel 2002 Interface Introduction Lesson Objectives Opening Excel About Workbooks The Title Bar Menu Bar Overview Standard Toolbar Overview Formatting Toolbar Overview Displaying Other Toolbars Repositioning A Toolbar Docking A Toolbar Hiding A Toolbar Overview Of Task Panes Switching Between Task Panes Hiding The Task Pane Showing The Task Pane The Formula Bar  more...

Excel 2002 Intermediate ...t Lesson 1: The Document Window Introduction Lesson Objectives Opening Excel Opening An Existing Workbook Splitting A Worksheet Vertically Splitting A Worksheet Horizontally Removing Splits Freezing Panes Unfreezing Panes The Watch Window Adding A Watch Deleting A Watch Hiding A Column Displaying A Hidden Column Hiding Rows Manually Hiding Rows And Columns Inserting A  more...

Excel 2002 Advanced ...Lesson 1: Sorting & Filtering Data Introduction Lesson Objectives Opening Excel Importing Data From A Web Page The New Web Query Dialog Box Selecting A Table Navigating Pages Web Query Options Saving A Web Query Placing Data The External Data Toolbar Editing A Query Data Range Properties Refreshing Data Running A Saved Query Full Screen View Sorting Data Then By Sorting  more...

Outlook 2002 Volume 1 and Volume 2 ... 1 Lesson 1: What is Outlook? Introduction Lesson Objectives Opening Outlook Outlook 2002 Components Outlook 2002 Components - Calendar Outlook 2002 Components - Contacts Outlook 2002 Components - Tasks Outlook 2002 Components - Notes Outlook 2002 Components - Deleted Items Microsoft Office Integration Internet Explorer Integration Defining The Outlook Window Defining The  more...

Powerpoint 2002 Basic ...n 1: The PowerPoint 2002 Interface Introduction Lesson Objectives Opening PowerPoint The Title Bar The Menu Bar The Standard & Formatting Toolbars The Slide Pane The Notes Pane The Slides View The Outline View Changing Views The Drawing Toolbar The Status Bar Overview Of Task Panes Switching Between Task Panes The Slide Layout Task Pane Applying A Layout About Placeholders  more...

Powerpoint 2002 Intermediate ...crosoft Lesson 1: Slide Masters Introduction Lesson Objectives Opening PowerPoint The Recently Used File List About Slide Masters Viewing Designs In A Presentation Switching To Slide Master View Inserting A Title Master Inserting A Slide Master Background Options Applying A One Color Gradient Applying A Textured Fill About Patterns Applying A Picture Fill Formatting Master  more...

Powerpoint 2002 Advanced ...es, Meeting Minders & Save Options Introduction Lesson Objectives Opening PowerPoint Overview Of Templates Design Templates Content Templates Creating A Presentation From A Content Template Modifying A Presentation Inserting A Slide From Outline Inserting Slides From Files Adding A Presentation To Favorites List Other Information Meeting Minders Meeting Minutes Creating Action  more...

Windows XP Basic ...son 1: Introduction To Windows XP Introduction Lesson Objectives The Windows Desktop The Auto Arrange Feature The Desktop Cleanup Wizard The Start Menu Opening A Program Closing A Program Using The File Menu The File Menu Different Ways Of Opening Programs The Minimize Button The Restore Button The Maximize Button Switching Between Windows Using The Scroll Bars Tiling Active  more...

Windows XP Networking Internetworking ...on 1: Windows XP Internet Explorer Introduction Lesson Objectives Basics Of Internet Choosing A Service Provider My Network Places System Folder Network Connections System Folder The New Connection Wizard Creating A New Connection Completing the New Connection Wizard Connection Properties Dialog Box The General Tab The Options Tab The Security Tab The Networking Tab The Advanced  more...

Windows XP Advanced ...1: Managing Windows XP Environment Introduction Lesson Objectives Applying A Background Image Adding An Application To The Quick Launch Toolbar Changing The Properties Of The Start Menu The Classic Start Menu Adding A Program In The Start Menu The Expanded Control Panel Mouse Properties Keyboard Properties Regional And Language Options Changing The Default Langauge Adding An  more...

Word 2002 Basic ... Lesson 1: Touring The Word Window Introduction Lesson Objectives Opening Word 2002 The Title Bar Menu Bar Overview Standard Toolbar Overview Formatting Toolbar Overview Displaying Other Toolbars Repositioning A Toolbar Docking A Toolbar Hiding A Toolbar Overview Of Task Panes Switching Between Task Panes Showing & Hiding The Task Pane Horizontal Ruler Overview The Status Bar  more...

Word 2002 Intermediate ...w Features, AutoCorrect & AutoText Introduction Lesson Objectives Opening Word Overview Of Task Panes Opening An Existing Document Switching Between Task Panes The Clipboard Task Pane The Basic Search Task Pane Hiding The Task Pane The Ask A Question List Box Hiding White Spaces Showing White Spaces Multiple Selections Revealing Formatting Comparing Formatting AutoCorrect  more...

Word 2002 Advanced ...Lesson 1: Building Tables & Charts Introduction Lesson Objectives Opening Word The Task Pane Inserting Headers & Footers Inserting A Picture In A Header Formatting Text In A Header Defining A Style The Style & Formatting Task Pane Switching Between Headers & Footers Inserting Text In A Footer Inserting Page Numbers Inserting A Section Break Creating A Different Header & Footer  more...

Statistical Process Control and Control Plans in Six Sigma ...ure of a Six Sigma project. The course identifies the key objectives and benefits of SPC and explains the concept of rational subgrouping. It also introduces the different types and the key elements of control charts, and identifies control chart patterns that indicate an out-of-control process. In addition, the types of control plans and the steps used to construct a control plan are  more...

Directing Others Directing Others As a manager, your role is not only to supervise, but also to lead, develop, and direct your employees both individually and collectively to accomplish organizational goals. Understanding the essential responsibilities you have when directing others, and the practices you should employ in order to meet those responsibilities, will lead to you fulfilling your duties and  more...

Developing Your Direct Reports ...ating their work in a way so your organization's business objectives are met, but also empowering them and providing opportunities for them to meet their own professional development objectives. This course provides an overview of the importance and benefits of developing your direct reports as a manager, and tactical strategies for doing so. Specifically, this involves an examination of the  more...

Building Your Influence as a Leader ... or force people to accept your ideas and accomplish your objectives; there are ethical ways for leaders to successfully build influence. Leaders attempting to influence and persuade others are faced with the challenges of navigating through organizational politics. An effective leader recognizes that organizational politics can provide positive ways to influence others in order to accomplish  more...

Becoming a Manager Leading and Communicating ...zations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very good at your last job, but now you will need to  more...

Strategic Approaches to Workforce Planning and Employment HRCI SPHR ...orkforce will meet the organization's strategic goals and objectives. This course prepares learners interested in the Human Resource Certification Institute (HRCI) Senior Professional in Human Resources (SPHR) Certification. The content in this course is based on the Workforce Planning and Employment functional area of the HR Body of Knowledge recommended by the Society for Human Resource  more...

Strategic Approaches to Total Rewards HRCI SPHR ... benefits program to better fit their strategic goals and objectives. All the topics in this course are based on the Total Rewards functional area of the HR Body of Knowledge recommended by the Society for Human Resource Management (SHRM). This course prepares HR professionals and managers who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources  more...

Developing Project Charters and Tracking Six Sigma Projects ... is going to work on, and the project's scope, goals, and objectives in very clear, specific, and measurable terms. As part of the process of developing a project charter, some performance measures such as cost, revenue, and schedule are identified and developed. Once the project is kicked off, its progress is measured and tracked on a continuous basis using popular project management tools,  more...

Designing and Planning Experiments in Six Sigma ...on the planning stage of DOE, when teams set experimental objectives; select the factors, levels, and responses to be studied; choose the best experimental design; and prepare to run the experiments. In describing these activities, the course explores the questions teams should consider at each stage of planning, and it provides recommendations for building a design to meet a variety of needs.  more...

Managing Six Sigma Team Performance ...elect the right tools to meet various team conditions and objectives. And Black Belts share yet another responsibility throughout a team's tenure: evaluating team performance and rewarding its contributions to the organization. This course explores several team management strategies for Black Belts who seek to improve the operation and performance of their Six Sigma teams, and strengthen their  more...

First Aid CPR First Aid: CPR Emergencies requiring cardiopulmonary resuscitation (CPR) can and do occur without warning. It is important that you know the basic emergency techniques for recognizing and treating failures of the respiratory system and heart. This one-hour course will focus on the ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation. Note:  more...

First Aid Basic First Aid: Basic First aid is the immediate care for victims of injuries or sudden illness, before professional medical treatment is available. It not only involves the victim's physical condition and emotional state, but the entire emergency situation. This one-hour training course will focus on how to use a systematic approach to evaluate an emergency situation and respond to basic first  more...

First Aid Automated External Defibrillator First Aid: Automated External Defibrillator The primary focus of this 30-minute course is the proper use of the Automated External Defibrillator (AED). Use of the AED also includes the ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation, which will also be briefly reviewed in this training. Note: This training should not be used as the  more...

Establishing Goals Roles and Guidelines Establishing Goals, Roles, and Guidelines The way in which a team is built is an important factor in determining team success. Leading a team quickly and smoothly into high performance mode requires the groundwork of setting team goals, identifying project tasks and assigning the right people to them, and defining the standards of team behavior to ensure team members work together so that  more...

Fire Safety and Prevention Fire Safety and Prevention This course addresses how to prevent fires and recognize fire hazards. It will also discuss what actions to take in the event of a fire, including the proper use of portable fire extinguishers. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define the chemistry of fire,  more...

Fire and Explosion Hazards Fire and Explosion Hazards This training discusses actions to reduce the risk of fire and explosion due to chemical reactions, ignition of explosive or flammable chemicals, ignition of materials due to oxygen enrichment, and sudden releases of materials under pressure. Learning how to prevent and protect yourself and others from fire and explosion hazards can help save resources, time, and  more...

Fall Protection or Working at Heights Fall Protection (or Working at Heights) This one-hour course is intended to provide employees who might be exposed to fall hazards the ability to recognize such hazards and the ability to minimize them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: recognize common workplace fall hazards, describe fall  more...

Ergonomics in the Workplace Ergonomics in the Workplace This course is designed to provide the basic information needed to recognize and report musculoskeletal disorder (MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to both office  more...

Emergency Response and Spill Control HAZWOPER Emergency Response and Spill Control (HAZWOPER) This training describes how to respond to various emergency situations and describes control of situations both by the workers involved and by trained emergency personnel. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define "hazardous materials", recognize  more...

Emegency Response in the Workplace ...intent of the applicable regulatory requirements. Learner objectives are to define basic terminology associated with emergency response, recognize the presence of hazardous substances in an emergency, specify the risks associated with hazardous substances in an incident, specify the potential outcomes associated with an emergency created when hazardous substances are present, define the role  more...

Emergency and Disaster Preparedness Emergency and Disaster Preparedness This course was designed and developed to provide instruction on emergency response, safety, reporting, and evacuation of company facilities and work areas in the event of a natural disaster, fire, bomb threat, or other emergency. The procedures contained in this training should be followed unless otherwise directed by your employer, police or fire  more...

Electrical Safety Electrical Safety An awareness level course that discusses how to work safely with electricity. It focuses on specific electrical hazards found in the workplace and methods to minimize or eliminate those hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: recall basic rules of electricity as they  more...

Decontamination HAZWOPER Decontamination (HAZWOPER) This training provides information concerning decontamination, which is the process of removing contaminants that have collected on workers and equipment. Decontamination protects you from hazardous substances that may contaminate and eventually penetrate protective clothing, respiratory equipment, tools, vehicles, and other equipment used on-site. It also prevents  more...

Confined Space ...e work in enclosed work areas or confined spaces. Learner objectives for this course are to recognize terms commonly associated with confined spaces, distinguish the difference between permit required confined spaces and non-permit required confined spaces, identify hazards associated with confined spaces, recognize signs and symptoms of overexposure, identify equipment needed for confined  more...

Compressed Gas Safety Compressed Gas Safety Many industrial and laboratory operations require the use of compressed gases for a variety of different operations. This course will establish the needed elements for an effective compressed gas safety program. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to: identify  more...

Computer Ergonomics Computer Ergonomics This one-hour course is designed to provide the basic information needed to recognize and report musculoskeletal disorders (MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to  more...

Cold Stress Cold Stress This course will discuss the effects of cold on your body, outline the risk factors for cold-related ailments, and describe the associated treatments for each. This training will also describe several preventive measure techniques and safe work practices that you can use to protect yourself from cold-related stresses. The content in this course is designed to comply with the  more...

Chemical Process Safety Chemical Process Safety course designed for employees who work at industrial process plants to recognize the potential health and safety implications associated with their job. This course is intended to educate the employee in order to help prevent or minimize the consequences of a catastrophic release of toxic, reactive, flammable, or explosive Highly Hazardous Chemicals (HHC) from a  more...

Carcinogen Safety Carcinogen Safety This one-hour course provides instruction on the recognition of hazard, management, usage, and control of cancer-causing agents, called carcinogens. Learner objectives for this course are to: define the terms associated with carcinogen safety, recognize the routes of entry of carcinogens into the body, identify the methods of hazard control in relation to carcinogens, and  more...

Bloodborne Pathogen Awarenss Bloodborne Pathogen Awarenss This course will provide you with a basic understanding of bloodborne pathogens, common modes of transmission, methods of prevention, and what to do if an exposure occurs. Information presented will help minimize serious health risks to persons who may have personal exposure to blood and other potentially infectious materials in the workplace. This course has  more...

Behavior Based Safety for Supervisors ...intent of the applicable regulatory requirements. Learner objectives for this course are to: define behavior and identify the scope and purpose of a behavior safety program, distinguish the roles and responsibilities of the supervisor and the employee, identify factors that cause incidents (environmental vs. personal factors), identify the influences on behavior, determine how to effectively  more...

Back Safety and Injury Prevention Back Safety and Injury Prevention This course is designed to bring awareness into the work environment and help eliminate preventable back injuries. It will provide information regarding job-specific hazards, safe work practices, and ergonomics. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are  more...

Managing a Customer Focused Department Simulation ...s of customer service management skills, encompassing the objectives of delivering the essentials of customer service, obtaining employee support, reviewing the service process, improving the service process, managing team performance, and empowering and motivating customer service providers. The Managing a Customer-focused Department Simulation comprises three scenarios and is based on the  more...

Function Activities Function Activities ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam Every IT service requires applications software that provides functioning for systems, services, and processes. And proper Application Management is critical to successfully delivering, supporting, and maintaining IT services in your organization, both  more...

Stakeholders and the Communications Management Plan ...tions are good, the project is more likely to achieve its objectives. Healthy project communication means that the right people are getting the right information at the right time. They are able to make informed decisions. They understand what is going on and are able to proceed with their work. Communications management is one of the most essential functions of a project manager. Project  more...

Managing Projects within Organizations ...ion making as the project progresses toward achieving its objectives. This course provides an overview of the project management discipline as outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) - Fourth Edition published by the Project Management Institute (PMI ). Specifically, it introduces the characteristics of a project, the responsibilities that accompany project  more...

Planning Project Procurement ...purchasing products and services necessary to fulfill the objectives of a project. Procurements must be carefully planned and administered to ensure they do not cause a project to go over budget or fall behind schedule. In this course, learners will gain an understanding of what processes are involved in planning project procurement and how these processes interact with the overall project life  more...

Performing Risk Analysis ...age risk and prevent it from negatively affecting project objectives, schedules, and budgets. This course explores both qualitative and quantitative risk analysis techniques. Specifically, learners will be introduced to qualitative tools like the probability and impact matrix, risk probability and impact assessment, and risk urgency assessment. Quantitative risk analysis techniques include data  more...

Create Work Breakdown Structure ...implementation of planning techniques that define project objectives in sufficient detail. Projects can quickly get out of control if the appropriate actions aren't taken initially. A project's work breakdown structure (WBS) provides the foundation for defining work as it relates to the project objectives and establishes the structure for managing the work to completion. This course will  more...

Tailoring PRINCE2 reg to a Project Env PRINCE2 2009-aligned ...preparation for the PRINCE2 Foundation certification exam objectives. In particular this course focuses on the general approach to tailoring a project and what's involved in tailoring; it also focuses on how to tailor PRINCE2 to suit different project environments including projects in a programme, simple projects, commercial customer/supplier environment type projects as well as  more...

Controlling Managing and Closing a Project PRINCE2 2009-aligned Controlling, Managing and Closing a Project (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation In a project management system, processes are the foundation upon which every other aspect of the system stands. Processes provide a controlling structure for establishing what to do and when to do it. The bulk of the project work is done during the stage-related  more...

IATA 5 Limitations and Shipment Review IATA 5: Limitations and Shipment Review This course explains that the Department of Transportation (DOT) governs all modes of transportation in the U.S., including air transportation. The DOT has a set of regulations pertaining to the shipment of hazardous materials (dangerous goods) known as the Hazardous Materials Regulations (HMR). This training course may be used to meet the requirements  more...

IATA 3 Packaging IATA 3: Packaging This training course will introduce the packaging requirements of the International Air Transport Association's Hazardous Materials Regulations. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the  more...

IATA 4 Documentation IATA 4: Documentation This training course will introduce the requirements of the International Air Transport Association's Hazardous Materials Regulations, including required documentation to transport dangerous goods (Shipper's Declaration for Dangerous Goods and Air Waybill). This training course may be used to meet the requirements for general awareness/familiarization training. Your  more...

IATA 2 Marking and Labeling IATA 2: Marking and Labeling This one-hour training course will introduce the International Air Transport Association's Marking and Labeling requirements. The proper identification, preparation, and transportation of hazardous materials affects everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will  more...

IATA 1 Hazard Class Identification Classification IATA 1: Hazard Class Identification Classification This training course will introduce the requirements of the International Air Transport Association's Hazardous Materials Regulations, including definitions, an introduction to the Hazard Classes, and the List of Dangerous Goods. The proper identification, preparation, and transportation of hazardous materials affect everyone's safety. This  more...

DOT 4 Loading and Storage DOT 4: Loading and Storage This one-hour training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including the interpretation of the segregation table, general guidelines for shipping papers, loading and unloading HAZMAT, and incident reporting requirements. The proper identification, preparation, and transportation of hazardous  more...

DOT 3 Shipping Papers DOT 3: Shipping Papers This half-hour training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including the components of the basic description of hazardous material, general information required on the shipping paper, use of the HAZMAT Precedence Table, and general emergency response information. The proper identification,  more...

DOT 2 Packaging and Labeling DOT 2: Packaging and Labeling This training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including packaging, labeling, marking, and placarding. The proper identification, preparation and transportation of hazardous materials impacts everyone's safety. This training course may be used to meet the requirements for general  more...

Pursuing Successful Lifelong Learning Pursuing Successful Lifelong Learning Today's successful individual understands that the business world is constantly changing the way people work and the way work is accomplished. How often have you heard these terms: lifelong learning, self-directed learning, continuous learning, and knowledge worker? If you wonder what these terms really mean, why they are important, and how you rate as a  more...

Effective Relationships with Business Partners Effective Relationships with Business Partners You have three options when you want to extend your base of business resources: Expand your company, acquire another company, or partner with a complimentary company. In many instances, partnering is the most advantageous choice. Creating an alliance confers the same kind of benefits as an acquisition--but with fewer risks and better definition.  more...

Ethical Decision Making Simulation Ethical Decision Making Simulation Ethical distinctions are rarely distinct, which poses a problem for many businesses and their employees. How can decision makers ensure their policies and choices adhere to ethical standards and maintain a positive public image? The answer isn't simple, but by utilizing an ethical framework and weighing decisions against ethical filters, corporate officers,  more...

Asbestos ...intent of the applicable regulatory requirements. Learner objectives for this course are to list the two agencies that have been principally responsible for generating regulations for asbestos control, define terms associated with asbestos, identify where asbestos-containing materials are commonly found in building materials, list the requirements for signs and labels that identify asbestos  more...

Accident Investigation and Reporting Simulation Accident Investigation and Reporting: Simulation Accidents in the workplace can prove costly to both victims and companies in the form of lost wages, lost productivity, lawsuits, and fines. In order to properly resolve accidents and prevent future occurrences, companies must act quickly in the aftermath of an incident. Trained investigators must be on hand to collect data, interview victims  more...

Accident Investigation and Reporting Accident Investigation and Reporting This course will provide an overview of accident investigation and reporting procedures. The accident investigation and reporting process helps to provide a safe working environment by determining the causes of an accident, then reporting them so that accidents can be prevented in the future. The content in this course is designed to comply with the  more...

Used Oil Management Used Oil Management Failure to properly dispose of used oil is a serious, but little recognized, environmental problem. This one-hour course reviews the various regulatory requirements associated with used oil management primarily from a generator's perspective. The goal of this training is to provide you with an overview of the used oil management programs and explain the different  more...

Universal Waste Rule Training Universal Waste Rule Training This one hour training gives an overview of the Universal Waste Rule. This rule provides generators with a more flexible approach for managing certain widely-generated, low-risk hazardous waste streams. The flexibility is intended to encourage resource conservation, as well as the diversion of universal wastes from landfills. The content in this course is  more...

Introduction to Operational Support and Analysis ...the service lifecycle. This ultimately leads to strategic objectives being realized by the organization. This course provides an introduction to operational support and analysis. Specifically, the course covers the fundamentals of the ITIL V3 service operation core area, and how the processes and functions of service operation work within and support the overall service lifecycle. This course  more...

Storm Water Pollution Prevention Storm Water Pollution Prevention This one-hour course describes the nature and occurrence of storm water pollution, its environmental effects, and ways to address this important water quality problem. Rainwater that enters a surface water body, by flowing either overland or through a storm sewer system, is called storm water or storm water runoff. Storm water runoff is one of the leading  more...

Spill Prevention Control Countermeasure Plan Petroleum Products Spill Prevention Control & Countermeasure Plan (Petroleum Products) When petroleum products are accidentally spilled, they may damage the environment and pollute our waterways. A spill of only one gallon of oil can contaminate a million gallons of water. This 30-minute course will provide you with information on the prevention and countermeasures you should take should a spill occur. This  more...

Spill Prevention and Control Spill Prevention and Control This course provides information about hazardous materials; spill control, and confinement methods. The intent of the course is to provide the learner with information about the safe handling, movement and storage of hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives  more...

Service Design Fundamentals Service Design Fundamentals ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations must design their services according to their business objectives, thereby aligning those services with their business needs. Within ITIL , Service Design is a phase of the Service Lifecycle that helps IT organizations create the design specifications to  more...

Service Operation Principles and Functions ...day-to-day service operations according to their business objectives, so that their services are aligned with their business needs. Within the IT Infrastructure Library (ITIL), Service Operation is a phase of the Service Lifecycle that helps IT organizations manage their daily operations to provide these IT services. This course is intended to help learners understand Service Operation with the  more...

Environmental Regulations Overview Environmental Regulations Overview This one-hour course provides an overview of the major environmental laws and regulations of our time and the specific standards that outline requirements to comply with them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define the purpose of the Toxic Substances  more...

Using Surveys to Measure Customer Satisfaction ...st lesson explains why it's imperative that you have firm objectives for the survey in mind before you embark on a project to measure customer satisfaction, whether this is being conducted in-house or by outside consultants. Not only must you measure the right areas--you must also have a system in place that will allow you to act on its findings. Cross-functional backing is essential if the  more...

Green Business Planning Sustainability Strategies Green Business: Planning Sustainability Strategies Environmental sustainability holds a different meaning for every organization and every individual, and although it's implemented in a multitude of ways across industries, there is little disagreement about the urgency and importance that surrounds it. An organization must be willing to commit a great deal of its resources human,  more...

DOT 1 Hazardous Materials Table DOT 1: Hazardous Materials Table This training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including definitions, an introduction to the nine Hazard Classes, and the HAZMAT Table. The proper identification, preparation, and transportation of hazardous materials impact everyone's safety. This training course may be used to meet  more...

Workplace Security Awareness ...intent of the applicable regulatory requirements. Learner objectives are to: identify general security guidelines and best practices, recall how to deal with trespassers and unknown persons in the workplace, describe how to deal with threatening phone calls, identify actions to take in the event of workplace violence incidents, recall steps to take in the event emergency situations require  more...

Workplace Safety Orientation ...intent of the applicable regulatory requirements. Learner objectives are to: specify the role of the Occupational Safety and Health Administration, identify basic rules of safety and general employee protective measures, identify common hazards found in the workplace, and specify the purpose of each of the following safety programs: Hazard Communication, Bloodborne Pathogen Safety,  more...

Welding Cutting and Brazing ...intent of the applicable regulatory requirements. Learner objectives are to: specify fire prevention techniques used during welding, cutting, and brazing, specify the proper handling, transportation, use, and storage of compressed gas cylinders, specify proper operating procedures to ensure a safe means of welding and cutting, identify potential health concerns associated with welding, cutting,  more...

Tuberculosis Prevention and Control Tuberculosis: Prevention and Control This course will provide you with a basic understanding of tuberculosis, common modes of transmission, methods of prevention, and what to do if an exposure occurs. Information presented will help minimize serious health risks to persons who may have personal exposure to tuberculosis in the workplace. The content in this course is designed to comply with  more...

Trenching and Excavation Safety Trenching and Excavation Safety This one-hour course is designed to better inform the employee of the possible health and safety concerns unique to trenching and excavation. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: list factors to consider before trenching and excavation begins, identify the purpose  more...

Slips Trips and Falls Slips, Trips and Falls Slips, trips, and falls constitute the majority of general industry accidents. They cause 15 of all accidental deaths and are second only to motor vehicles as a cause of fatalities. This course is intended to provide employees with the ability to recognize and prevent slip, trip, and fall hazards and to address the key components of ladder safety. The content in this  more...

Safe Work Practices ...intent of the applicable regulatory requirements. Learner objectives are to: define the purpose of safe work practices, identify the assessment tools used to identify workplace hazards, define job safety analysis (JSA), its methods, and steps, define job safety analysis control methods and specify the effectiveness and/or limitations to each method, recognize workplace inspection components and  more...

Using Respiratory Protection ...ns required when working with ionizing radiation. Learner objectives are to recognize why respiratory protection is necessary; distinguish between employee and employer responsibilities for respiratory protection; identify the nature, extent, and effects of respiratory hazards to which you may be exposed; specify the operation, limitations, and capabilities of respirators; identify respirator  more...

Toxicology HAZWOPER Toxicology (HAZWOPER) This course focuses on the study of poisons, their safe limits, and their adverse effects on living organisms. While the subject of toxicology is complex, it is necessary to understand the basic concepts in order to make logical decisions concerning the protection of personnel from chemical exposure. The content in this course is designed to comply with the intent of  more...

Site Safety and Health Plan Procedures HAZWOPER ...intent of the applicable regulatory requirements. Learner objectives are to: identify the purpose of personnel organizational structure associated with a site safety and health plan, identify the purpose of a work plan, identify the requirements of a site safety and health plan, identify the purpose and provisions of a site hazard assessment, identify the requirements for a personal protective  more...

Site Control HAZWOPER Site Control (HAZWOPER) This training describes measures designed to minimize your exposure to hazardous substances, and prevent the migration of contamination to "clean" areas of the site. OSHA requires that employees who work at hazardous material sites, or respond to spill emergencies, receive training to eliminate unnecessary risk of exposure to hazardous substances. The content in this  more...

Regulatory Overview HAZWOPER ...intent of the applicable regulatory requirements. Learner objectives are to: specify why regulatory standards are established, identify the scope and purpose of the Occupational Safety and Health Act (OSH Act), identify the purpose of the major regulatory agencies that establish regulations impacting the workplace (OSHA, EPA, DOT), identify the purpose of RCRA, CERCLA, and SARA, identify  more...

Regulatory Information Regulatory Information Essentially all workplaces have safety and health standards that have been imposed by federal and state authorities. The intent of these workplace standards and requirements is to protect the health and welfare of individual employees. This one-hour course will explain how safety requirements for workplaces are established and how they are enforced. The training will  more...

Radiation Safety Radiation Safety This one-hour course is designed to familiarize you with the health implications associated with ionizing radiation, and measures that can be used to protect you from radiation exposure. There is a significant health risk to workers if radiation sources are not properly controlled. The content in this course is designed to comply with the intent of the applicable regulatory  more...

PPE Hand Protection PPE: Hand Protection Personal protective equipment (PPE) is designed to protect you from serious workplace injuries or illnesses resulting from contact with chemical, radiological, physical, electrical, mechanical, or other workplace hazards. This 30-minute course will help acquaint you with the various types of PPE specifically designed to protect your hands. It will assist you in selecting  more...

PPE Eye and Face Protection PPE: Eye and Face Protection This course will help acquaint you with the various types of personal protective equipment (PPE) specifically designed to protect your eyes and face. It will assist you in selecting and maintaining the proper equipment based on the workplace hazard(s) present. The content in this course is designed to comply with the intent of the applicable regulatory  more...

PPE Personal Protective Equipment PPE: Personal Protective Equipment This course covers types, selection, maintenance, and care of personal protective equipment in the workplace. The types of personal protective equipment (PPE) covered in the course include: hard hat, respiratory protection, hearing protection, and body protection. The content in this course is designed to comply with the intent of the applicable regulatory  more...

PPE Repiratory Protection HAZWOPER PPE/Repiratory Protection (HAZWOPER) Equipment and devices have been developed over the years to protect the human body against a variety of environmental and physical hazards. Today, many forms of personal protective equipment (PPE) are available to protect you from injuries and illnesses. This training is intended to acquaint you with the different types and the correct selection of PPE.  more...

Powered Industrial Truck Safety ...intent of the applicable regulatory requirements. Learner objectives for this course are to: specify the purpose of the Powered Industrial Truck standard (29 CFR 1910.178), define the operator training requirements for powered industrial trucks, distinguish several types of powered industrial trucks, recognize some general engineering principles associated with powered industrial truck safety,  more...

Portable Fire Extinguishers Portable Fire Extinguishers This one-hour course is designed to protect employees and help prevent serious property loss from workplace fires. It identifies the various classes of fires, types of portable fire extinguishers, and actions to take in the event of a fire. It describes when and how to use portable fire extinguishers to put out small fires. The content in this course is designed  more...

Personal Protective Equipment Head Protection Personal Protective Equipment: Head Protection This one-hour course will help acquaint you with the various types of PPE specifically designed to protect your head. It will assist you in selecting and maintaining the proper equipment based on the workplace hazards present. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner  more...

OSHA 300 Recordkeeping OSHA 300 Recordkeeping This course will cover OSHA's revised recordkeeping requirements, the new recordkeeping forms, and offers a number of opportunities for you to practice classifying a case's recordability. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify forms and information required for OSHA  more...

Office Safety Office Safety This course is designed to cover hazards that may be encountered when working in administrative areas. These areas of concern are ergonomic stress, hazard communication, bloodborne pathogens, and electrical safety. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify office noise  more...

Office Ergonomics ...intent of the applicable regulatory requirements. Learner objectives are to: define terms related to the study of ergonomics; recognize the general requirements of the Ergonomics Standard; recognize signs and symptoms of injury to the muscles and skeleton and the importance of early reporting; identify risk factors for injury to the muscles and skeleton; specify controls and work practices to  more...

Material Safety Data Sheets ...intent of the applicable regulatory requirements. Learner objectives are to: recognize the physical states in which chemicals are commonly found, identify chemical routes of entry into the body, identify the purpose of an MSDS and describe the most common information found on a typical MSDS, define common abbreviations used on an MSDS, locate and interpret specific information found on an MSDS,  more...

Machine Guarding Machine Guarding This course will provide definitions, general requirements, and requirements for different kinds of machinery concerning the Machine Guarding Program. It will provide general discussion of various guarding methods, as well as defining terms associated with machine guarding. The content in this course is designed to comply with the intent of the applicable regulatory  more...

Liquified Petroleum Gas LPG Safety Liquified Petroleum Gas (LPG) Safety This one-hour course will provide you with an understanding of the hazards, characteristics, and methods of detection associated with liquefied petroleum gas (LPG). It provides general knowledge of the hazards associated with exposure and requirements to reduce or eliminate exposure and mitigate the hazards. The content in this course is designed to  more...

Lockout Tagout Lockout/Tagout This course provides information about control of hazardous energy and work under the protection of a lockout/tagout permit. The intent of the course is to provide information on lockout/tagout practices and the significance of lockout/tagout devices. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives  more...

Lead Awareness Lead Awareness This course covers information mandated by OSHA 29 CFR 1910.1025. It provides general knowledge of the hazards associated with lead exposure and requirements to reduce or eliminate exposure. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify sources of lead exposure, identify adverse  more...

Laser Safety Training Laser Safety Training This one-hour course is designed to provide awareness of the fundamentals of Class IIIB (moderate) and IV (high-power) lasers or laser systems. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: discuss what a laser is and how a laser works, name the types and classes of lasers, describe  more...

Scaffolding and Ladder Safety Scaffolding and Ladder Safety This course is designed to train employees to recognize the hazards associated with ladders, stairways, and the type of scaffold being used at the work site and to understand the procedures to control or minimize those hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to  more...

Laboratory Safety Laboratory Safety This overview course is designed for employees who work in an industrial, clinical, or academic laboratory setting. It will serve to educate the laboratory employee to diverse safety and health concerns related to their job. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify general  more...

Industrial Ergonomics ...intent of the applicable regulatory requirements. Learner objectives are to: define terms related to the study of ergonomics, recognize the general requirements of the Ergonomics Standard, recognize signs and symptoms of injury to the muscles and skeleton and the importance of early reporting, identify risk factors for injury to the muscles and skeleton, specify controls and work practices to  more...

Indoor Hoisting and Rigging Indoor Hoisting and Rigging This course is designed to educate the worker on the significant safety issues to be considered while moving large, heavy loads associated with today's manufacturing and construction industries. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are: specify general safety  more...

Hydrogen Sulfide Hydrogen Sulfide This course is designed to provide an awareness of hazards associated with hydrogen sulfide gas as well as methods to detect and minimize exposure to the gas. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: recognize hazardous characteristics of hydrogen sulfide and exposure limits,  more...

Hot Work Permits Hot Work Permits Hot work can be defined as any operation such as brazing, cutting, welding, grinding, soldering, or torching that can cause sparks or flames. While such work is necessary, the hazards associated can be minimized through an effective hot work permit program. This 30-minute course provides an overview of an OSHA-compliant hot work permit program, including the permit process,  more...

Heat Stress Recognition and Prevention Heat Stress Recognition and Prevention Each year more people in the United States die from extreme heat than from hurricanes, lightning, tornados, floods, and earthquakes combined. This course will discuss the effects of heat on your body, outline the risk factors for heat-related illnesses, and describe the associated treatments for each. This training will also explain several control  more...

Protection from Occupational Noise Protection from Occupational Noise This training course will provide information to help you prevent noise-induced hearing loss. It will also explain the purpose and components of a hearing conservation program including the proper fitting, use, and care of hearing protectors. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner  more...

Heat and Cold Exposure Management HAZWOPER ...intent of the applicable regulatory requirements. Learner objectives are to: identify heat-related illnesses that can result from exposure to hot temperatures, specify first aid measures for heat-related illness, identify individual factors that affect the body's ability to withstand hot temperatures, specify steps to avoid or reduce heat-related illness, specify conditions and injuries that  more...

Used Oil Management Used Oil Management Failure to properly dispose of used oil is a serious, but little recognized, environmental problem. This one-hour course reviews the various regulatory requirements associated with used oil management primarily from a generator's perspective. The goal of this training is to provide you with an overview of the used oil management programs and explain the different  more...

Spill Prevention Control and Countermeasure Plan Petroleum Products Spill Prevention Control and Countermeasure Plan (Petroleum Products) When petroleum products are accidentally spilled, they may damage the environment and pollute our waterways. A spill of only one gallon of oil can contaminate a million gallons of water. This 30-minute course will provide you with information on the prevention and countermeasures you should take should a spill occur. This  more...

Hazard Communication HAZWOPER Hazard Communication (HAZWOPER) This training discusses programs and procedures dealing with chemical hazards as stated in OSHA Regulation, 29 CFR 1910.1200, the Hazard Communication Standard. This training is geared toward employees who are actively involved in cleanup activities. The content in this course is designed to comply with the intent of the applicable regulatory requirements.  more...

Hazard Communication An Employees Right to Know Hazard Communication: An Employees Right to Know This course will acquaint you with the precautions that both you and your employer must take in order to safely use, handle, and dispose of hazardous chemicals in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify the routes of chemical  more...

Hazardous Materials in the Workplace ...intent of the applicable regulatory requirements. Learner objectives are to define hazardous materials, identify the factors that influence how spills are controlled; recognize where spills are likely to occur; identify possible responses to a release; specify potential outcomes of using inappropriate control methods; define the primary and secondary goals of spill control; define the terms  more...

Hazardous Materials Handling and Storage ...intent of the applicable regulatory requirements. Learner objectives are to: identify safe lifting techniques when manually handling an object; identify hazards associated with handling drums and containers; specify the proper handling, transportation, storage, and use of compressed gas cylinders; identify hazards associated with handling acetylene, oxygen, or hydrogen; specify how to detect  more...

Hand and Power Tool Safety ...intent of the applicable regulatory requirements. Learner objectives are to: identify general power tool safety precautions, define the purpose and correct usage of guards, specify what tools are equipped with safety switches, identify specific hazards and control measures related to the use of electric tools, identify specific hazards and control measures related to the use of power grinders,  more...

Forklift Safety Awareness ...intent of the applicable regulatory requirements. Learner objectives are to recognize general engineering and capacity principles associated with forklift safety; identify factors that lead to forklifts tipping over; distinguish between safe and unsafe forklift operations; describe the differences between driving an automobile and a forklift; identify general loading and unloading principles  more...

First Aid Medical Emergencies First Aid: Medical Emergencies Medical emergencies can occur at anytime but may be hidden because of injuries suffered in an accident, or an accident may trigger a medical emergency such as a heart attack, stroke, or seizure. This one-hour training will focus on the signs and symptoms of specific medical emergencies and their treatment. Being trained in first aid could mean the difference  more...

Planning Your Field Sales Approach ...provides practical tools for determining call and meeting objectives and developing appropriate openings for face-to-face selling situations. Included in the course are detailed descriptions of the six customer buying roles a field salesperson typically encounters and tips for working effectively with each. This course demonstrates how to generate effective account profiles, emphasizing the  more...

Preparing for Outbound Sales Calls Preparing for Outbound Sales Calls The most successful outbound sales calls begin long before the salesperson places the call. Successful inside selling is all about planning and being prepared. Being prepared means knowing what to expect from your customer and planning your responses. In this course, you will learn about the common perceptions customers have of salespeople. You will also  more...

Preparing for Inbound Sales Calls Preparing for Inbound Sales Calls Do you think selling means waiting for the phone to ring? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In  more...

Understanding Your Customer Understanding Your Customer Can you imagine trying to sell a product or service to a customer you know nothing about? You probably wouldn't succeed. The better you know your customer, the higher your chance for success. In this course, you'll learn about the first major component of the strategic account sales (SAS) approach: research. You'll start by learning about the key areas to research  more...

Introduction to the Service Desk ...order to achieve customer satisfaction and organizational objectives. This course covers the importance and benefits of the Service Desk in an IT service delivery organization, as well as the objectives and responsibilities Service Desks strive to deliver. This course also covers the different Service Desk organizational structures, such as local, centralized, and virtual, and also explores the  more...

Developing and Deploying Strategic Plans ...lans. Organizations must identify their primary goals and objectives based on their mission and vision statements. Other success factors include understanding market forces, internal strengths and weaknesses, stakeholders, relevant technology, and legal and regulatory factors. With these considerations, an organization's action plan can be developed and deployed, and its effectiveness  more...

Creating Your Own Leadership Development Plan Creating Your Own Leadership Development Plan Creating your own leadership development plan is a significant part of any successful and valuable leadership-development strategy. Leadership development plans help to ensure that you remain focused on what is required to continually grow and develop as a leader. This includes assessing your own style, values, and requirements, as well as  more...

Team Dynamics Team Dynamics ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence Effective development of teams improves the organization's quality and productivity. Team development encompasses team establishment, assignment of roles and responsibilities, and performance evaluation. Dynamic team goals and objectives must align with the organization's  more...

Communication Skills and Project Management ...ion. To meet an improvement project's specified goals and objectives, a manager must also effectively plan, estimate, and monitor the progress of the project and know what tools to apply. This course explores how communication takes place, and presents techniques and strategies for enhancing communication. It also examines how various project management tools can be used to analyze  more...

Training and Development ...esting in human capital as a means of attaining strategic objectives. It delves into all aspects of corporate training, including the front-end needs analysis, and identifying effective design and development strategies. It also examines various ways to deliver training, and provides insight on how to accurately evaluate the impact training programs have on a company's bottom line. It is  more...

Introduction to Functions ...rs the Technical Management function, including its role, objectives, and activities. The course also covers the role and objectives of the IT Operations Management function, and the documentation created and used in this function such as Standard Operating Procedures, Operations Logs, Shift Schedules and Reports, and Operations Schedules. This course will assist the learner in preparing for  more...

Project Quality Change Progress PRINCE2 2009-aligned Project Quality, Change & Progress (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation This course introduces three of the themes of a PRINCE2: 2009-aligned project: Quality, Change and Progress. PRINCE2 is recognized as an international standard for process-based project management. It is the standard method for project management in the UK. This course is  more...

Starting Up Initiating Directing a Project PRINCE2 2009-aligned Starting Up, Initiating & Directing a Project (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation Every good system is based on a framework or architecture that governs its progression from start-up through pulling together all the sub-systems that work together to achieve a desired result. The PRINCE2 project management system is no exception. Its framework  more...

Sharepoint 2010 Operational Health Sharepoint 2010 Operational Health Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course covers managing SharePoint server's operational health, including backup and restore  more...

The Essentials of Budgeting for Non-financial Professionals ...he budget is a formal expression of the plans, goals, and objectives of an organization and familiarity with the essentials of the budget is expected at every level within that organization. This course aims to provide a basic understanding of budgets and their importance in allocating resources and guiding the activities in an organization. It helps you identify the characteristics of an  more...

Discovery Routing RESTful Services in WCF 4 Applications with C Discovery Routing & RESTful Services in WCF 4 Applications with C# Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Service Communication Applications (Exam 70-513) This course shows how to implement discovery, routing, and RESTful services in .NET Windows Communication Foundation (WCF) 4 applications using Visual C#. This course is one of a series in the SkillSoft  more...

Securing Managing a WCF 4 Application with C 2010 Securing & Managing a WCF 4 Application with C# 2010 Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Service Communication Applications (Exam 70-513) This course shows how to implement security features such as transport and message-level security, and authentication, authorization and impersonation in a .NET Windows Communication Foundation (WCF) application. It  more...

WCF 4 Contracts Behaviors Data Management Using C WCF 4 Contracts, Behaviors & Data Management Using C# Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Service Communication Applications (Exam 70-513) This course shows how to create and optimize .NET Windows Communication Foundation (WCF) service contracts, data contracts, and message contracts according to the requirements of a WCF application. It details the roles of  more...

Getting Started With WCF 4 Using C 2010 Getting Started With WCF 4 Using C# 2010 Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Service Communication Applications (Exam 70-513) This course introduces the .NET Windows Communication Foundation (WCF) technology and its architecture. It shows how to create a basic WCF service and how to host the service in a managed application, a Windows Service, Internet  more...

The Voice of Leadership Effective Leadership Communication Strategies ...n Strategies How effectively leaders accomplish the objectives of sharing vision and plans, delegating, coaching, and motivating people depends on how well they can adapt their leadership communication style to suit the situation. Leaders who adopt a complementary style that helps communicate their objective increase productivity, company morale, and the overall success of the  more...

Cisco IINS 1 0 Network Security Principles I ...twork security and dynamic security policies, the primary objectives of security and primary types of security controls, as well as some of the factors that are involved in responding to a security breach. Examining who hackers are, what motivates them, and how they do what they do, as well as variety of attacks against confidentiality, integrity, and availability and some of the best practices  more...

Creating Sustaining a Customer-Focused Organization Creating & Sustaining a Customer-Focused Organization To create a customer-focused organization, you need an in-depth understanding of what types of customer-focused tools and solutions are available. And you must know the level of customer focus that you're seeking to achieve. As a manager, you also need to know how to select the most appropriate implementation strategy that aligns with  more...

Essential Skills for Admin Support Professionals--Simulation ...rse of the simulation, participants will be tested on the objectives of working effectively to meet your boss's needs, executing common administrative support tasks, maintaining an effective relationship with your boss, and putting your best foot forward. The simulation Essential Skills for Administrative Support Professionals comprises three scenarios and is based on the SkillSoft Series  more...

Porfessionalism Business Etiquette Personal Accountability ...countability Taking responsibility for meeting your objectives, including deadlines and work targets, is an important component of good business etiquette and demonstrates your attitude of professionalism. While it can be difficult at times, being accountable for delivering on your objectives shows you are reliable, organized, and dedicated to your work. This course introduces the  more...

Oracle Database 11g R2 Database Architecture Recovery Operations Oracle Database 11g R2: Database Architecture & Recovery Operations Oracle An important aspect of Oracle Database administration is to understand how a database and its major components function. Also as an Oracle Database administrator, you need to be able to recover when problems occur in the database. This is accomplished using backups, which are used to protect against problems such as  more...

Oracle Database 11g R2 The RMAN Catalog Creataing Backups Oracle Database 11g R2: The RMAN Catalog & Creataing Backups Oracle RMAN uses a recovery catalog to store metadata about Oracle databases, and allows stored scripts to be used to run sequences of RMAN commands stored in the catalog. When administering an Oracle Database, it is important to be familiar with what a backup is, how the process of creating a backup is completed, and the various  more...

Oracle Database 11g R2 Managing Database Space Duplication Oracle Database 11g R2: Managing Database Space & Duplication Oracle To effectively manage space, you can configure automatic management by the Oracle database server. This allows you to generate alerts about potential problems and recommend possible solutions. This course explores how to use the Oracle database server for automatic space management, proactively monitor and manage tablespace  more...

Oracle Database 11g R2 Managing Databse Resources The Scheduler Oracle Database 11g R2: Managing Databse Resources & The Scheduler Oracle By using the Database Resource Manager, you have more control over the allocation of machine resources than is normally possible through operating system resource management alone. Many tasks in the Oracle environment need job-scheduling capabilities. Using advanced Scheduler features, you can exercise more control  more...

Oracle Database 11g R2 Managing Database Memory Performance Oracle Database 11g R2: Managing Database Memory & Performance Oracle Because there is a finite amount of memory available on a database server and on an Oracle Database 11g instance, you must pay attention to how memory is allocated. Also, database planning must include a balance between performance, cost, and reliability. You must consider the investment in the system architecture, which  more...

Oracle Database 11g R2 Database Diagnostics Flashsback Technologies Oracle Database 11g R2: Database Diagnostics & Flashsback Technologies Oracle Administering an Oracle database requires monitoring and diagnosing data failures and recovering from them. Oracle Database 11g Release 2 provides the Data Recovery Advisor which eases this task by automatically detecting errors when they occur and providing repair advice. The use of the Automatic Diagnostic  more...

Oracle Database 11g R2 Performing Restore Recovery Tasks Oracle Database 11g R2: Performing Restore & Recovery Tasks Oracle As a database administrator it is very important to understand how to restore and recover your database in the event of a loss of a file due to media, hardware, or user error. The restoration process involves moving a backup into place to be used by the database when a file is damaged. The recovery process involves applying  more...

Oracle Database 11g R2 Using Monitoring Tuning RMAN Oracle Database 11g R2: Using, Monitoring & Tuning RMAN Oracle Reconstructing the contents of all or part of a database from a backup typically involves two phases. The first phase is the retrieval of a copy of the data file from the backups. The second involves reapplying changes to the file that occurred since the backup, using archived and online redo logs. To effectively administer an  more...

Marketing Essentials Planning and People ...rketing activities to an organization's overall strategic objectives; and exactly how the planning process is carried out. The importance of recognizing the difference between marketing strategies and marketing tactics is also discussed, as well as how strategy and tactics should complement each other in any marketing activity. This course will also offer insight into key planning activities  more...

Hazardous Waste Generator RCRA Hazardous Waste Generator (RCRA) This course provides basic information on hazardous waste determination and characterization. In addition, this course describes the three types of generator status (Conditionally Exempt Small Quantity Generator, Small Quantity Generator, and Large Quantity Generator) along with applicable requirements. Generators must manage their hazardous waste per the  more...

Searching Data Using MOSS 2007 Searching Data Using MOSS 2007 Microsoft Microsoft Certified Technology Specialist SharePoint 2007, Application Development (Exam 70-542) The ability to search data is a crucial component of any enterprise application, and Microsoft Office SharePoint Server 2007 provides features to enable this ability. This course describes how to use the Search Service provided by MOSS 2007, including how  more...

Targeting Customizing with MOSS 2007 Targeting & Customizing with MOSS 2007 Microsoft Microsoft Certified Technology Specialist SharePoint 2007, Application Development (Exam 70-542) Microsoft Office SharePoint Server 2007 provides you with many features and functions that you can use to customize content for users. This course describes how to use MOSS to target content and customize functionality for users. Specifically, it  more...

Application Platform Services within MOSS 2007 Application Platform Services within MOSS 2007 Microsoft Microsoft Certified Technology Specialist SharePoint 2007, Application Development (Exam 70-542) Microsoft Office SharePoint Server 2007 provides access to application platform services through the use of Office InfoPath 2007 and InfoPath Forms Services. This course provides an overview of these services and describes how to utilize  more...

Creating Business Intelligence Solutions with MOSS 2007 Creating Business Intelligence Solutions with MOSS 2007 Microsoft Microsoft Certified Technology Specialist SharePoint 2007, Application Development (Exam 70-542) Microsoft Office SharePoint Server 2007 provides developers with the ability to create intelligent business solutions. This course provides an overview of the features that accomplish this and specifically how to use them to  more...

Integrating Business Data Using MOSS 2007 Integrating Business Data Using MOSS 2007 Microsoft Microsoft Certified Technology Specialist SharePoint 2007, Application Development (Exam 70-542) Microsoft Office SharePoint Server 2007 includes features that allow developers to integrate business data into their applications. This course provides an overview of those features and how to use them to create Line of Business LOB systems  more...

The Active Directory Infrastructure in Windows Server 2008 ...ient resource access. Aligning with Microsoft exam 70-640 objectives: TS: Windows Server 2008 Active Directory, Configuring, this course will also cover many of the different types of installations, as well as new deployment features and migration options. Passing this exam completes the requirements for the MCTS: Windows Server 2008 Active Directory, Configuration certification, and counts as  more...

Designing Application Update Deployments for Windows 7 Designing Application & Update Deployments for Windows 7 Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Administrator Microsoft provides many technologies and tools to enable administrators to reduce time and cost associated with maintaining clients computers, specifically for making applications available to users and ensuring that client computers are  more...

Troubleshooting Windows 7 Client Configuration Troubleshooting Windows 7 Client Configuration Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Administrator Microsoft Windows 7 provides features and tools to help troubleshoot and resolve issues that may occasionally arise on the client machines. Some problems may arise for Group Policy settings, authorization and authentication, networking, and Internet  more...

Designing Windows 7 Client Configuration Designing Windows 7 Client Configuration Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Administrator Microsoft Windows 7 can be a standalone client machine or part of a domain. Either way, users and administrators should ensure that computers are secure and are configured properly to mitigate any issues. In a domain environment, client computers should have  more...

Deploying Windows 7 Using Zero-Touch Installation Deploying Windows 7 Using Zero-Touch Installation Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Administrator Microsoft offers different deployment tools to deploy Windows operating systems. The most recent addition is Microsoft Deployment Toolkit 2010, which can be used in conjunction with System Center Configuration Manager 2007 to perform Zero-Touch  more...

Determining Application Compatibility for Windows 7 Determining Application Compatibility for Windows 7 Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Administrator One of the main issues with upgrading client machines to a new operating system is ensuring that applications will still run without issues for the users. Microsoft enables administrators to use the Application Compatibility Toolkit to collect  more...

Creating a Standard Image to Deploy Windows 7 Creating a Standard Image to Deploy Windows 7 Microsoft Certified IT Professional Windows 7 Enterprise Desktop Administrator Microsoft provides various solutions for deploying Windows 7 to client machines in an enterprise environment. Each solution provides advantages and disadvantages and depends on the company's requirements. One solution is Windows Automated Installation Kit for Windows  more...

Deploying Windows 7 Using WDS and USMT Deploying Windows 7 Using WDS and USMT Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Administrator Microsoft offers many deployment tools for deploying Windows 7 throughout entire networks. Deciding which tool to use depends on many factors, including network configuration, cost, and down-time. Windows Deployment Services, one of the tools available, can be used  more...

Deploying Windows 7 Using Lite-Touch Installation Deploying Windows 7 Using Lite-Touch Installation Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Administrator Microsoft provides many different deployment strategies for deploying Windows operating systems and applications. Recently Microsoft released the Microsoft Deployment Toolkit 2010, which provides faster deployment times using standardized desktop and  more...

Planning for Windows 7 Deployment Planning for Windows 7 Deployment Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Administrator Windows 7 is Microsoft's latest client operating system for IT infrastructure environments. Microsoft has improved and added new tools to help deploy Windows 7 throughout networks using images. Administrators can use tools provided by Microsoft to analyze their IT  more...

Managing Enterprise Content with MOSS 2007 Managing Enterprise Content with MOSS 2007 Microsoft Microsoft Certified Technology Specialist SharePoint 2007, Application Development (Exam 70-542) Microsoft Office SharePoint Server 2007 is a web application server platform with integrated content and workflow management, collaboration and communications capabilities and is a direct upgrade to Microsoft SharePoint Portal Server 2003. This  more...

Cisco IINS 1 0 Cryptography Encryption Digital Signatures Cisco IINS 1.0: Cryptography, Encryption & Digital Signatures Cisco Cisco Certified Network Associate Security (CCNA Security) 640-553 Implementing Cisco IOS Network Security 1.0 Cryptographic services form the foundation for many security implementations and provide both confidentiality and integrity of data when that data might be exposed to untrusted parties. Understanding the basic  more...

Cisco IINS 1 0 Network Security Using Cisco IOS Firewalls Cisco IINS 1.0: Network Security Using Cisco IOS Firewalls Cisco Cisco Certified Network Associate Security (CCNA Security) 640-553 Implementing Cisco IOS Network Security 1.0 Implementing network-wide security can be a daunting task depending on the size and business of the company. Organizations must balance the cost in staff and equipment to implement a network security policy against the  more...

Cisco IINS 1 0 Perimeter Security Cisco IINS 1.0: Perimeter Security Cisco Cisco Certified Network Associate Security (CCNA Security) 640-553 Implementing Cisco IOS Network Security 1.0 Traffic from outside a closed network that has a destination inside a closed network passes through the network perimeter. The routers at the network perimeter are an important initial point of network security. This course explains how to  more...

Cisco IINS 1 0 Network Security Principles II Cisco IINS 1.0: Network Security Principles II Cisco Cisco Certified Network Associate Security (CCNA Security) 640-553 Implementing Cisco IOS Network Security 1.0 Operations security concerns the day-to-day practices necessary to first deploy and later maintain a secure system. As an administrator, it's very important to understand the principles behind operations security. It's equally  more...

A Essentials 2009 Config Displays Peripherals Laptops Printers A Essentials 2009: Config. Displays, Peripherals, Laptops & Printers CompTIA CompTIA A 2009 220-701 CompTIA A Essentials Add-on devices and displays are a whole market in themselves, as are laptops and printers. The mobile world of technology has seen two ongoing trends: bigger and better displays, and smaller and more efficient components and laptops. This course examines these trends and  more...

CompTIA Network 2009 Network Devices CompTIA Network 2009: Network Devices CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 There are a variety of devices that are used on a network. Depending on the design and requirements of the network, the choice of devices put in place will vary. Some devices, such as routers and switches, will be found on almost every network, while other devices, such as wireless access points  more...

CompTIA Network 2009 Network Components CompTIA Network 2009: Network Components CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 In order for devices on a network to communicate, some type of medium has to be in place. Types of communication media include physical cable, copper or fiber optic, and can also refer to radio waves, such as in the case of wireless networks. This course covers the different standards that  more...

CompTIA Network 2009 Network Fundamentals CompTIA Network 2009: Network Fundamentals CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 The physical and logical 'shape' of a network is called the topology. Topologies have a great deal to do with how a network communicates and even what devices and media can be used on the network. As well, the scope of a network, for example, if it s a LAN, MAN, or WAN, can have an impact on  more...

CompTIA Security 2008 Public Key Infrastructure Access Security CompTIA Security 2008: Public Key Infrastructure & Access Security CompTIA SY0-201 CompTIA Security 2008 Edition Access security, both within a network and on the Internet, is paramount to corporate security. Modern network environments use key encryption technologies in order to provide security and availability to both employees and customers. This course explores the use of certificate  more...

CompTIA Security 2008 Messaging User Role Security CompTIA Security 2008: Messaging, User & Role Security CompTIA SY0-201 CompTIA Security 2008 Edition E-mail and instant messaging have taken over from snail mail, memos, and even to a large extent from phone conversations in modern office environments. The challenge is to ensure that these forms of communication are secure, readily accessible, and that the identity of both parties involved  more...

CompTIA Security 2008 Authentication Methods CompTIA Security 2008: Authentication Methods CompTIA SY0-201 CompTIA Security 2008 Edition Developing authentication methods that ensure that a user is who they claim to be has been a challenge for administrators since shared networking was first introduced. There are many authentication models and strategies available today. This course introduces the learner to the concepts of AAA,  more...

CompTIA Security 2008 Threat Migration CompTIA Security 2008: Threat Migration CompTIA SY0-201 CompTIA Security 2008 Edition The central goals of network security are integrity, confidentiality, and availability. Even the most secure data systems are threatened on a daily basis, providing the challenge to administrators as well as users to maintain security. A decision must be made as to whether or not the cost of adding  more...

CompTIA Security 2008 Cryptography CompTIA Security 2008: Cryptography CompTIA SY0-201 CompTIA Security 2008 Edition The central goal of cryptography is to hide information from others. Modern cryptographers use advanced algorithms and computational models to create layers of security and trusts in order to protect information. This course introduces encryption methods using both symmetric and asymmetric encryption  more...

CompTIA Server 2009 Network Storage Troubleshooting CompTIA Server 2009: Network & Storage Troubleshooting CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 Almost everywhere you go, from large businesses to people's homes, networks are in place to facilitate the movement of data between computers and other devices, such as printers or the Internet. In addition to that, the vast amounts of data generated in today's computing  more...

CompTIA Server 2009 Troubleshooting CompTIA Server 2009: Troubleshooting CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 Troubleshooting skills are something that everyone, from the server or network administrator to the everyday user, should possess. Administrators, though, need to be able to thoroughly troubleshoot not only desktop computers, their hardware and operating systems, but also more complex and intricate  more...

CompTIA Server 2009 Disaster Recovery CompTIA Server 2009: Disaster Recovery CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 Without a well thought out plan in place, all the best equipment and well trained personnel in the world will be useless in the event of a disaster. Disasters can be manmade or natural, and both types can cause short delays or major business disruptions. This course covers backup strategies and  more...

CompTIA Server 2009 IT Environment CompTIA Server 2009: IT Environment CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 A well managed network relies on accurate documentation, well designed policies, and efficient procedures. Understanding how to create good documentation, policies, and procedures can help ensure that a network is well run and that it can withstand the occasional crisis. Implementing these concepts at  more...

Configuring Network Application Services in Windows Server 2008 Configuring Network Application Services in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Applications Infrastructure Configuration (exam 70-643) Windows Server 2008 includes new components to facilitate the processes of hosting, licensing, and delivering audio and video media. This course covers the new Digital Rights Management features that  more...

Configure File Print Services in Windows Server 2008 ...storation. This course is one in a series that covers the objectives for Microsoft exam 70-642 TS: Windows Server 2008 Network Infrastructure, Configuring. Passing this exam completes the requirements for the MCTS: Windows Server 2008 Network Infrastructure, Configuring certification, and counts as credit towards the following certifications: Microsoft Certified IT Professional (MCITP):  more...

Network Access Security in Windows Server 2008 ...iguration. This course is one in a series that covers the objectives for Microsoft exam 70-642 TS: Windows Server 2008 Network Infrastructure, Configuring. Passing this exam completes the requirements for the MCTS: Windows Server 2008 Network Infrastructure, Configuring certification, and counts as credit towards the following certifications: Microsoft Certified IT Professional (MCITP):  more...

Configure Network Access in Windows Server 2008 ...nnections. This course is one in a series that covers the objectives for Microsoft exam 70-642 TS: Windows Server 2008 Network Infrastructure, Configuring. Passing this exam completes the requirements for the MCTS: Windows Server 2008 Network Infrastructure, Configuring certification, and counts as credit towards the following certifications: Microsoft Certified IT Professional (MCITP):  more...

DNS Zones Replication in Windows Server 2008 ...zone data. This course is one in a series that covers the objectives for Microsoft exam 70-642 TS: Windows Server 2008 Network Infrastructure, Configuring. Passing this exam completes the requirements for the MCTS: Windows Server 2008 Network Infrastructure, Configuring certification, and counts as credit towards the following certifications: Microsoft Certified IT Professional (MCITP):  more...

Name Resolution in Windows Server 2008 ...resolution. The course is one in a series that covers the objectives for Microsoft exam 70-642 TS: Windows Server 2008 Network Infrastructure, Configuring. Passing this exam completes the requirements for the MCTS: Windows Server 2008 Network Infrastructure, Configuring certification, and counts as credit towards the following certifications: Microsoft Certified IT Professional (MCITP):  more...

Configure Manager Maintain IP Services in Windows Server 2008 ...up Policy. This course is one in a series that covers the objectives for Microsoft exam 70-642 TS: Windows Server 2008 Network Infrastructure, Configuring. Passing this exam completes the requirements for the MCTS: Windows Server 2008 Network Infrastructure, Configuring certification, and counts as credit towards the following certifications: Microsoft Certified IT Professional (MCITP):  more...

Configure IP Addressing Windows Services in Windows Server 2008 ...P options. This course is one in a series that covers the objectives for Microsoft exam 70-642 TS: Windows Server 2008 Network Infrastructure, Configuring. Passing this exam completes the requirements for the MCTS: Windows Server 2008 Network Infrastructure, Configuring certification, and counts as credit towards the following certifications: Microsoft Certified IT Professional (MCITP):  more...

Monitoring Backups Recovery in Windows Server 2008 ...ry restore. The course is one in a series that covers the objectives for Microsoft exam 70-640: TS: Windows Server 2008 Active Directory, Configuring. Passing this exam completes the requirements for the MCTS: Windows Server 2008 Active Directory, Configuration certification, and counts as credit towards the following certifications: Microsoft Certified IT Professional (MCITP): Enterprise  more...

Communications Security in Windows Server 2008 ...unications. The course is one in a series that covers the objectives for Microsoft exam 70-640: TS: Windows Server 2008 Active Directory, Configuring. Passing this exam completes the requirements for the MCTS: Windows Server 2008 Active Directory, Configuration certification, and counts as credit towards the following certifications: Microsoft Certified IT Professional (MCITP): Enterprise  more...

Active Directory Certificate Services in Windows Server 2008 ...S: Windows Server 2008 Active Directory, Configuring exam objectives, this course is one in a series that prepares the learners for the latest Windows Server certification exam release. Passing this exam completes the requirements for the MCTS: Windows Server 2008 Active Directory, Configuration certification, and counts as credit towards the following exams: Microsoft Certified IT Professional  more...

Information Security Program Development Metrics Implementation ...ill ensure that your company is able to meet its security objectives. This course examines the elements necessary for implementing and measuring the success of an information security program, assuming you have created a sound strategy and the resources necessary for program implementation are in place. This course looks at policy and standards compliance, training and education, controls, life  more...

CompTIA Security 2008 Risk Analysis Vulnerability Testing IDS Forensics CompTIA Security 2008: Risk Analysis, Vulnerability Testing, IDS & Forensics CompTIA SY0-201 CompTIA Security 2008 Edition Ensuring that modern network environments are secure is of paramount importance in today's IT world. The use of risk analysis techniques and vulnerability scanners, along with intrusion detection systems and forensic methodologies have become the backbone of modern IT  more...

CompTIA Security 2008 Auditing Security Policies Disaster Recovery CompTIA Security 2008: Auditing, Security Policies & Disaster Recovery CompTIA SY0-201 CompTIA Security 2008 Edition Network Administrators create security polices, generate audit reports, and prepare disaster recovery contingency plans in the hope of both avoiding network security failures and being prepared should they actually occur. This course examines the methods used to secure a  more...

Configuring DNS in Windows Server 2008 ... DNS Zones. The course is one in a series that covers the objectives for Microsoft exam 70-640: TS: Windows Server 2008 Active Directory, Configuring. Passing this exam completes the requirements for the MCTS: Windows Server 2008 Active Directory, Configuration certification, and counts as credit towards the following certifications: Microsoft Certified IT Professional (MCITP): Enterprise  more...

Group Policy Objects Strategy in Windows Server 2008 ...e, and delegation, and is one in a series that covers the objectives for Microsoft exam 70-640: TS: Windows Server 2008 Active Directory, Configuring. Passing this exam completes the requirements for the MCTS: Windows Server 2008 Active Directory, Configuration certification, and counts as credit towards the following certifications: Microsoft Certified IT Professional (MCITP): Enterprise  more...

Active Directory Objects in Windows Server 2008 ...up membership, delegation, and importing data. Mapping to objectives set forth by Microsoft, this course is one in a series that prepares learners for Microsoft exam 70-640: TS: Windows Server 2008 Active Directory, Configuring. Passing this exam completes the requirements for the MCTS: Windows Server 2008 Active Directory, Configuration certification, and counts as credit towards the following  more...

CompTIA Security 2008 Wi-Fi Remote Access CompTIA Security 2008: Wi-Fi & Remote Access CompTIA SY0-201 CompTIA Security 2008 Edition Remote access is becoming more and more prevalent in today's working world. The telecommuter has become the daily businessperson of today. Plane trips, hotel stays, and long distance meetings have made the need for wireless networking and wireless security paramount. This course examines wireless  more...

CompTIA Security 2008 Ports Protocols Network Security CompTIA Security 2008: Ports, Protocols & Network Security CompTIA SY0-201 CompTIA Security 2008 Edition Internetwork communications are the foundation of the modern Internet. Selecting the correct devices, properly configuring those devices, and placing them in the correct locations both within and outside a network to defend against attack is a task every network administrator faces on a  more...

Mail Transfer Agents Accessibility in Linux Mail Transfer Agents & Accessibility in Linux CompTIA CompTIA Linux Powered by LPI LX0-102 CompTIA Linux A significant portion of the world's e-mail servers use Linux as their operating system. Within that scope, there are several choices available to an administrator for a Mail Transfer Agent (MTA). An MTA is the application that receives, filters, and delivers e-mail to the correct  more...

Data Management Localization Encryption in Linux Data Management, Localization, & Encryption in Linux CompTIA CompTIA Linux Powered by LPI LX0-102 CompTIA Linux The Linux environment is capable of supporting many simultaneous users and processes. This course will discuss the use of basic database SQL commands, the internationalization, and localization of the Linux environment, and Linux data security using GnuPG and OpenSSH. This course  more...

The Certificate Services Infrastructure in MS Win Server 2008 The Certificate Services Infrastructure in MS Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator Design projects involving the addition or migration of a Public Key Infrastructure (PKI) and Windows Server 2008 Active Directory Certificate Services (AD CS) can be very challenging for the enterprise administrator and IT support team. A  more...

Existing Infrastructures Branch Deployments in MS Win Server 2008 Existing Infrastructures & Branch Deployments in MS Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator Many design projects facing an enterprise administrator involve an existing server and network services infrastructure, which need to be evaluated to determine the best options for upgrade or migration. Another common design challenge  more...

Active Directory Admin in MS Win Server 2008 Active Directory Admin. in MS Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator Planning and implementing an enterprise administrative structure and an enterprise Group Policy strategy are tasks that are of utmost importance to an Enterprise Administrator. Designing the Active Directory Domain Services (AD DS) administrative model  more...

Designing the Active Directory Infrastructure in MS Win Server 2008 Designing the Active Directory Infrastructure in MS Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator The enterprise administrator involved in the design or restructuring of a Windows Server 2008 Active Directory infrastructure must have a good understanding of the Active Directory Directory Services (AD DS) both the logical and  more...

Server Application Virtualiztion in MS Win Server 2008 Server & Application Virtualiztion in MS Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator Enterprise Administrators must be knowledgeable about the features and benefits virtualization technologies have to offer and how these technologies can help them reduce costs and administrative resources. This course covers key virtualization  more...

Application Access Delivery in MS Win Server 2008 Application Access & Delivery in MS Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator One of the administrative tasks to consider when making network design and infrastructure plans is the business's requirements for application availability, deployment, and management. This can involve the need to make desktop environments or  more...

Network Access in MS Win Server 2008 Network Access in MS Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator When planning the enterprise infrastructure, it is important to consider the needs of external users and clients to access the corporate domain, resources, and services. This course outlines the key technologies to consider when designing the external network access  more...

Planning Name Resolution IP Addressing in MS Win Server 2008 Planning Name Resolution & IP Addressing in MS Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator Enterprise administrators are involved in various aspects of infrastructure design. One of these areas includes planning the IP addressing scheme and name resolution strategy. This course covers the key IPv4 and IPv6 characteristics,  more...

Windows Server 2008 Backup Recovery Windows Server 2008 Backup & Recovery Microsoft Microsoft Certified IT Professional Windows Server 2008 Server Administrator Backing up and recovering data are two of the most important tasks that an administrator performs. A proper backup and recovery plan will ensure that data is not lost in the event of a system failure and applications and services will remain available. In this course  more...

Accessing Windows Networks Remotely in Win Server 2008 Accessing Windows Networks Remotely in Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Server Administrator One of the toughest challenges for a Network Administrator is protecting the network while accommodating a growing number of users that require remote access network connections. Windows Server 2008 provides numerous methods of connecting to remote  more...

Certificate Services SANS High Availability in Win Server 2008 Certificate Services, SANS & High Availability in Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Server Administrator Active Directory Certificate Services is a built-in Certificate Authority that is included with Windows Server 2008. Certificate Authorities are responsible for issuing certificates that validate the identity of users and can be used to  more...

Patch Mgmt Securing Monitoring Servers in Win Server 2008 Patch Mgmt. & Securing & Monitoring Servers in Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Server Administrator Developing an effective patch management strategy is critical in situations where there are many different operating systems with varying update requirements. This, along with monitoring the security and performance of business-critical  more...

Win Server 2008 Application Servers Services Win Server 2008 Application Servers & Services Microsoft Microsoft Certified IT Professional Windows Server 2008 Server Administrator The Windows Server 2008 Application Server role provides an environment for deploying and running server based applications. This course covers installation and configuration of the Application Server role and Microsoft System Center family of products  more...

Win Server 2008 Application Server Mgmt App Provisioning Win Server 2008 Application Server Mgmt. & App. Provisioning Microsoft Microsoft Certified IT Professional Windows Server 2008 Server Administrator Windows Server 2008 builds on previous Windows Server Terminal Services capability and adds an all new and powerful virtualization hypervisor layer Hyper-V. This course covers Terminal Services Web Access, RemoteApp, Gateway, Session Broker, and  more...

Managing File Servers Data Provisioning in Win Server 2008 Managing File Servers & Data Provisioning in Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Server Administrator Using Windows Server 2008, you have the ability to share files and folders immediately after deployment without any special configuration. However, to optimize sharing and access more granular file sharing tools, the File Services role should be  more...

Windows Server 2008 Management Delegation Windows Server 2008 Management & Delegation Microsoft Microsoft Certified IT Professional Windows Server 2008 Server Administrator Many new features have been introduced with Windows Server 2008 that make managing servers easier. The new Server Manager is an MMC console that integrates several management tools into a single intuitive interface and Windows PowerShell is a new command-line  more...

Planning Active Directory Group Policy for Win Server 2008 Planning Active Directory & Group Policy for Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Server Administrator Windows Server 2008 includes many enhancements to Active Directory and Group Policy. This course covers new AD roles, such as RODC, new AD functional levels, new Group Policy features, and ADMX files. This course is one in a series that covers  more...

Planning Windows Server 2008 Deployment Planning Windows Server 2008 Deployment Microsoft Microsoft Certified IT Professional Windows Server 2008 Server Administrator Windows Server 2008 includes a number of enhancements to the standard Windows deployment model. This course covers deployment options, BitLocker drive encryption, and network configuration considerations including DNS and IPv6. This course is one in a series that  more...

Designing Data Security High Availability in MS Win Server 2008 Designing Data Security & High Availability in MS Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator Enterprise administrators should understand the Windows Server 2008 features that they can implement to increase system and data availability. This course explores features that help secure systems and resources, including the ability to  more...

Software Updates Compliance Mgmt in MS Win Server 2008 Software Updates & Compliance Mgmt. in MS Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator One aspect that should not be overlooked when planning an infrastructure is the requirement for patch management and system compliance. Enterprise administrators must be aware of the approaches and tools that are available to them before  more...

The Banking Industry Overview Version 3 ...me these challenges and move forward to deliver financial objectives to people and organizations. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the banking industry, and strategies employed to meet some of those challenges. It identifies the main sectors of the banking industry and its business drivers, and reviews the key  more...

Competitive Marketing Strategies Conducting an Internal Analysis ...ur marketing activities - how relevant are your marketing objectives, given your organization's current and potential capabilities? And what kind of profile does the marketing function have in your organization? Addressing questions like these will help you improve and develop strategies that reflect your unique capabilities. This course describes how to conduct an internal analysis as part of  more...

Information Security Governance Overview ...rmation security strategies are aligned with the business objectives and consistent with applicable laws and regulations. This course looks at the role of information security governance in an organization, the need for senior management support for all policies and procedures that are put in place, the actual role of the information security manager, and the core principles and metrics that  more...

Identifying Resolving Windows 7 Application Issues Identifying & Resolving Windows 7 Application Issues Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Support Technician With the deployment of a new Operating System version comes the possibility of installation or operation issues of software and applications developed for previous OS versions. Software errors can be encountered during the installation,  more...

Management Maintenance of Windows 7 Client Systems Management & Maintenance of Windows 7 Client Systems Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Support Technician Desktop operating systems sometimes develop problems over time or after configuration changes have occurred. These problems generally involve system performance issues or hardware/software-related problems. This course provides a look at key tools  more...

Troubleshooting Logon Resource Access Issues in Windows 7 Troubleshooting Logon & Resource Access Issues in Windows 7 Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Support Technician The desktop support technician is often called upon to help with logon problems and to set up or resolve issues with resource access. Logon errors can be caused by simple issues such as network connectivity or use of incorrect credentials,  more...

Resolving Windows 7 Network Connectivity Issues Resolving Windows 7 Network Connectivity Issues Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Support Technician Windows networking has improved considerably in Windows 7, but you will still be required to verify the configuration settings and troubleshoot problems for your clients. The good news is that Windows 7 comes with new built-in troubleshooting tools, as  more...

IT Strategy Essentials Creating an IT Strategy Plan ...atives that create business value and align with business objectives. This course describes steps in developing such a roadmap. It explains how to create an IT vision statement and strategic objectives that follow from that vision. It outlines a process for reviewing and improving the enterprise model and architecture so the strategic objectives can be achieved. In addition, the course  more...

A Essentials 2009 Computer Hardware Components A Essentials 2009: Computer Hardware Components CompTIA CompTIA A 2009 220-701 CompTIA A Essentials The IT industry has grown by leaps and bounds, but the backbone of that work has always remained the computers themselves. In order for a computer to function correctly it requires specific types of hardware components. This course covers the different types of motherboards, power supplies,  more...

Organizational Structure Employee Behavior ...that enables a company to achieve its mission, goals, and objectives. In this course, you'll learn how to instill positive employee behavior within your organizational structure. You'll first learn about the elements of an organizational structure that can affect employee behavior and how those elements play out in different types of organizational structures - functional, divisional, and  more...

A Essentials 2009 Operational Procedures and Preventative Maintenance A Essentials 2009: Operational Procedures and Preventative Maintenance CompTIA CompTIA A 2009 220-701 CompTIA A Essentials Operational procedures are necessary to guarantee that products function properly while not damaging the environment, other products, or individuals around them. Another aspect of operational procedures is the need for professionalism and good communication skills in the  more...