Online Observation eLearning

Selling the Way Your Customer Buys ... relationship. Effective client reading requires careful observation and listening skills. At the core of an effective sales relationship is the ability to act as a consultant who solves problems. Whether you spend six months or six minutes with someone, today?s buyers expect you to show you care, to pay attention to their unique needs and to help them to buy rather than leaving them feel like  more...

Problem Performance Identification If problem performance is to be managed effectively then, it needs to be clearly identified. This may not be as straightforward as it may at first sound. There are different views about the methods of identifying problem performance and a manager needs to be able to appreciate the differing points of view. Specifically the distinction between conduct and performance is crucial, because the  more...

Bill Judges DOT 6060 Supervisor Drug and Alcohol Awareness Training - online The DOT 6060 Supervisor Drug and Alcohol Awareness online course features Bill Judge, a nationally known DOT Drug Law Expert. This course is designed to help you meet the Department of Transportation's training requirements for supervisors of covered safety-sensitive employees as described in 49 CFR Part 40. The training materials address reasonable suspicion as a performance issue, and as  more...