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Typing Pal--The Best Online Typing Course on-line e-learning cbt (computer based)study at homecourseware ...or improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The software applies these statistics to come up with specially designed exercises that  more...
Typing Pal--The Best Online Typing Course on-line e-learning cbt (computer based)study at homecourseware ...or improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The software applies these statistics to come up with specially designed exercises that  more...
Flash I: Mastering the Tools on-line e-learning cbt (computer based) ... to your instructor. The instructor then marks your work, offers advice on how it can be improved, and provides important feedback. Also, the course culminates in a comprehensive course project that you will submit to the instructor. Again, you will be provided with expert feedback. Will I be able to interact with other students? Yes. This course is designed to encourage student interaction  more...
Windows Vista Essentials on-line e-learning cbt (computer based) ...offers the tools needed to become a proficient Microsoft Windows Vista user in no time through comprehensive lessons and engaging quizzes, allowing the user to choose which lesson to learn.. Whether the user is a beginner who wants to learn basic operations of the new Windows environment or a seasoned user, learning to access advanced functions and new features, this comprehensive training  more...
Typing Pal--The Best Online Typing Course on-line e-learning cbt (computer based)study at homecourseware ...or improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The software applies these statistics to come up with specially designed exercises that  more...
Time Management Using Microsoft Outlook 2002 on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...ders, Calendar, and Rules Wizard, to plan their time, and offers tips on how to use other time management tools, such as paper-based products, hand-held devices, and other applications. The scope of the course includes understanding time management theory/philosophy, keeping a time log/diary, handling stress, developing a system of organization, identifying priorities, setting and achieving  more...
Using a Digital Camera on-line e-learning cbt (computer based) ...is course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers.? If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education Credit.? The course provider will be happy to provide you with appropriate documentation. This course is designed for K12 teachers but the  more...
Using a Scanner on-line e-learning cbt (computer based) ...is course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers.? If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education Credit.? The course provider will be happy to provide you with appropriate documentation. This course is designed for K12 teachers but the  more...
Technology Integration - Best Practices on-line e-learning cbt (computer based) ...is course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers.? If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education Credit.? The course provider will be happy to provide you with appropriate documentation. This course is designed for K12 teachers but the  more...
Recruiting & Hiring Training & Certification Program on-line e-learning cbt (computer based) Learn the basics of recruiting and hiring, as well as earn a "Fundamentals Of Recruiting & Hiring" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our Recruiting & Hiring Training & Certification Program provides details on the steps necessary to legally and effectively recruit and  more...
Recognizing Employee Performance on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...o identify the recognition methods that your organization offers. There are suggestions for powerful non-monetary rewards and ideas on how to use the job as a way to recognize and motivate. There are also techniques to help you deliver recognition effectively through coaching and feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this  more...
Pharmacy Technician National Certification Exam Preparation Course on-line e-learning cbt (computer based)study at homecourseware ...swer questions about other practice settings. The program offers great flexibility you may log in to your course from any computer with an internet connection! The course includes review of the following topics. Pharmacology Review ? Pharmacology can be an intimidating subject, but not when you are reading our material! Every section is written in easy-to-understand language. You will study  more...
Online Research Techniques on-line e-learning cbt (computer based) ...is course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers.? If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education Credit.? The course provider will be happy to provide you with appropriate documentation. This course is designed for K12 teachers but the  more...
NETS`T - National Education Technology Standards for Teachers on-line e-learning cbt (computer based) This course prepares educators for meeting the widely adopted National Education Technology Standards for Teachers. The course completion is set for 90 Days but the student can take less or more time to complete (1 year max). A course designed to prepare teachers for the NETS*T certification standard. The ISTE National Educational Technology Standards for Teachers (NETS?T), developed by the  more...
MSHA Part 46 Refresher on-line e-learning cbt (computer based) ...t address issues of your specific operation. This course offers special instruction that will help you do that as well as provide training for the more generic MSHA recommended topics. In addition, it will help you accomplish your ultimate goal beyond MSHA compliance: to keep you safe in mine work areas. You should be aware of what regulations cover your activity at the mine. There may be  more...
Microsoft PowerPoint 2003 (Levels 1-2-3) on-line e-learning cbt (computer based) ...lete set of tools for creating powerful presentations and offers tools to allow you to organize and format your material easily. We suggest a 90 day period or sooner for completion of study. You will have 1 year access to this course. Microsoft PowerPoint 2003 Our Powerpoint 2003 provides a complete set of tools for creating powerful presentations and offers tools to allow you to organize and  more...
Legal Transcription Training on-line e-learning cbt (computer based) ... leader in development of training materials. This course offers a Certificate of Completion allowing you to sit for any state exams. The need for legal support staff increases with the litigation processes so prevalent now. Administrative law (local, state and federal government) requires massive record-keeping. Much of that information is related to recorded hearings. The Department of Labor  more...
Learn Authorware In 45 Days on-line e-learning cbt (computer based)study at homecourseware ...offers you an inexpensive why of learning how to develop multimedia programs using a very powerful authoring program called Authorware. You will need to purchase a textbook, which includes the Authorware program. The textbook guides you step by step through the development of several Authorware projects. The course length of time is based on the free usage of the 45 day trial version of  more...
Introduction to the Administration of a Medical Office on-line e-learning cbt (computer based)study at homecourseware ...ned with the ?busy? professional in mind, the course also offers individualized assistance. The course is laid out in a ?4 week? time frame, assuming 5 hours per week; however, it may be completed in less or more time if necessary, dependant on the student?s needs. The course is ?self-directed? in that the course is set up to allow a student to complete the lessons, assignments and tests on  more...
Introduction to Teaching Online on-line e-learning cbt (computer based) ...is course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers.? If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education Credit.? The course provider will be happy to provide you with appropriate documentation. This course is designed for K12 teachers but the  more...
Introduction to Inspiration and Kidspiration on-line e-learning cbt (computer based) ...is course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers. If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education Credit. The course provider will be happy to provide you with appropriate documentation. This course is designed for K12 teachers but the  more...
Introduction to Respondus on-line e-learning cbt (computer based) ...is course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers. If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education Credit. The course provider will be happy to provide you with appropriate documentation. This course is designed for K12 teachers but the  more...
Introduction to WebQuests on-line e-learning cbt (computer based) ...is course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers. If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education Credit. The course provider will be happy to provide you with appropriate documentation. This course is designed for K12 teachers but the  more...
Instructional Design for the Online Learning Environment on-line e-learning cbt (computer based) ...is course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers. If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education Credit. The course provider will be happy to provide you with appropriate documentation. This course is designed for K12 teachers but the  more...
How to Successfully Manage a Small Business Pay Per Click Advertising Budget on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...ou money. The advent of pay-for-click search engines now offers you a benefit of instant traffic. To achieve high rankings with the search engines can take 4-6 months with a new site, but with pay-per-click search engines people find you immediately after you setup your account and your bidding request is approved. This tutorial is designed to take you step by step through the process with  more...
HyperStudio Basics on-line e-learning cbt (computer based) ...is course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers. If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education Credit. The course provider will be happy to provide you with appropriate documentation. This course is designed for K12 teachers but the  more...
Graphics & Digital Imaging Fundamentals on-line e-learning cbt (computer based) ...is course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers. If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education Credit. The course provider will be happy to provide you with appropriate documentation. This course is designed for K12 teachers but the  more...
Expert Certificate Course in Medical Billing on-line e-learning cbt (computer based) ...ent?s availability. This Expert course in medical billing offers students the skills they will need to enter the industry. The course is also of value of healthcare professionals who wish to expand on their skills. Medical billing professionals play a vital role in the provision of healthcare insurance to people across the country. They process bills for examinations and treatments, and  more...
Expert Certificate Course in Medical Coding on-line e-learning cbt (computer based) ...employment possibilities at your fingertips. This course offers expertly prepared material that will train you to become a professional medical coder in your own time and on your own terms. Working from your home or in a healthcare facility, you would assign the codes you learn to medical diagnoses and procedures. Another important aspect of medical coding is that it is used to keep records  more...
Expert Certificate Course in Medical Transcription with Work Placement Program on-line e-learning cbt (computer based) ...ork with other students. Plus, our Graduate Career Center offers many services, including one-on-one counseling, a "help hot line" and resume evaluations. All modules in the Medical Transcription course are comprised of teaching materials and exercises, plus online testing, all of which can be easily accessed at the student?s convenience. Time length will vary depending on the student?s  more...
Developing Curriculum for Online Programs on-line e-learning cbt (computer based) ...is course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers.? If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education Credit.? The course provider will be happy to provide you with appropriate documentation. This course is designed for K12 teachers but the  more...
Computer Fundamentals on-line e-learning cbt (computer based) ...is course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers.? If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education Credit.? The course provider will be happy to provide you with appropriate documentation. This course is designed for K12 teachers but the  more...
Conducting Business in Latin America on-line e-learning cbt (computer based) ...ss there. Latin America is an evolving economic area that offers great prospects for many U.S. based businesses. This region contains a wealth of natural resources, available labor, and consumer demand for both U.S. products and services. This course provides students with the foundation and insight they will need to successfully conduct business in the region and market themselves to U.S.  more...
Complete Course in Professional Medical Transcription using MIME method of instruction Student Edition on-line e-learning cbt (computer based)study at homecourseware ...n with the Medical Transcription Training Institute, MIME offers instructor availability 18 hours a day, virtual classrooms, forums and chat rooms, that allow students to interact directly with each other and their instructors to get helpful advice and timely assistance. All modules combine instruction and theory with a hands-on approach so students acquire practical experience early on. Each  more...
Complete Course in Professional Medical Transcription Using MIME Method of Instruction Professional Edition on-line e-learning cbt (computer based)study at homecourseware ...n with the Medical Transcription Training Institute, MIME offers instructor availability 18 hours a day, virtual classrooms, forums, and chat rooms that allow students to interact directly with each other and their instructors to get helpful advice and help with any questions they have. All modules combine instruction and theory with a hands-on approach so students acquire practical experience  more...
Blackboard Basics for K12 on-line e-learning cbt (computer based) ...is course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers.? If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education Credit.? The course provider will be happy to provide you with appropriate documentation. This course is designed for K12 teachers but the  more...
Bartending to the Max-Online on-line e-learning cbt (computer based) ...uirement for "certification" in most states. This course offers you "Professional Certification" and, in order to assure that you are aware of your state's most up-to-date laws, we will also provide a phone number where you can call for your state's regulations and age of service laws.How can I learn everything I need to know about bartending from an online course? In this class you will learn  more...
Bartending the Easy Way-Online on-line e-learning cbt (computer based) ...uirement for "certification" in most states. This course offers you "Professional Certification" and, in order to assure that you are aware of your state's most up-to-date laws, we will also provide a phone number where you can call for your state's regulations and age of service laws.How can I learn everything I need to know about bartending from an online course? In this class you will learn  more...
A Workshop Approach to Mastering RoboHelp Office (Latest Release) on-line e-learning cbt (computer based)study at homecourseware ...oboHelp for only $499, Reg.$999 See Details) This course offers individuals an opportunity to build a standalone help project by applying the principles outlined in each of the three lesson plans through a systematic and hands-on approach. Each student will develop and create their own online help project using the techniques and objectives discussed in each lesson plan. Actual problem solving  more...
Job-Seekers Workshop: 10 steps to a new beginning on-line e-learning cbt (computer based) Welcome to our Employment Strategies Workshop The Employment Strategies Workshop begins with determining career requirements with a helpful worksheet, then explains how to find potential employers using the Net, networking and the direct approach; shows how to develop, personalize and target a resume (includes samples), write an effective cover letter (includes samples); talks about the best ways  more...
Pay Per Click Search Engines-Boost Traffic to your Site on-line e-learning cbt (computer based)study at homecoursewareSelf Directed The advent of pay-for click search engines now offers you the benefit of instant traffic. Achieving high rankings with the search engines can take as much as 4-6 months with a new site. With pay-per-click search engines people find you immediately after you set up your account and your bidding request is approved.  more...
Palm OS 4 0 Tips And Tricks on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course offers tips to help students take full advantage of the many features the Palm Organizer offers them, and they will gain a better understanding of how they can use the Palm to organize their schedules.  more...
Palm Tips And Tricks on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course offers tips to help students take full advantage of the many features the Palm organizer offers them.  more...
Pocket PC Tips And Tricks on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course teaches students the basic features and functions of the Pocket PC and also provides tips to help students take full advantage of the many features the Pocket PC offers them.  more...
Word 97 Level 1 on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course is designed to familiarize users with key introductory features of Word 97. Because there are so many tools that Microsoft Word offers in the world of word processing, this course will touch on the most basic and necessary of these tools.  more...
From 123-CBT Computer Based Training
Planning Your Field Sales Approach on-line e-learning cbt (computer based) What factors mark the difference between mediocre and great field sales performance? One characteristic of highly effective field sales representatives is their ability to efficiently plan their sales approach for both existing customers and prospects, as well as managing their time and territories effectively. Planning Your Field Sales Approach provides practical tools for determining call and  more...
Using Business Tools to Manage Sales Teams on-line e-learning cbt (computer based) Managing your team is an important part of your job as a sales manager, but it isn't the only hat you wear. You also have to manage the business side of your sales manager position. For example, you have to know how to forecast sales accurately to determine the goals that your sales team will set. Like many sales managers, you've probably asked yourself, "How do I successfully and effectively  more...
Critical Thinking Skills for Managing on-line e-learning cbt (computer based) ...problem solvers, and powerful decision makers. The course offers analysis methodology that will sharpen managerial ability through all the stages of the critical thinking process; situation assessment, problem solving, and decision making. Leaders will learn how to hone their issue identification skills, refine their questioning techniques, and maximize their decision-making outcomes. Critical  more...
Industry Overview Information Technology on-line e-learning cbt (computer based) Though estimates on global spending for information and communications technologies run in the trillions of dollars, this giant industry continues to struggle through fluctuating markets and must concentrate on continuous improvement to survive. Most agree that the demand for IT products and services will continue to increase, but at the same time, the customer is demanding more value per dollar  more...
Proactive Approaches to Stop Negativity on-line e-learning cbt (computer based) Quite often you may have found it difficult to communicate with a negative thinker. It is quite possible that the negative thinker remained closed to what you were saying. Instead of getting frustrated with the situation, using the right confrontational or coaching skills would help the negative thinker to see reason. This course offers you proven methods to help a negative thinker overcome  more...
Effective Telephone Techniques on-line e-learning cbt (computer based) This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology  more...
Optimizing E-mail at Work on-line e-learning cbt (computer based) ...s work together, e-mail use is on the rise in U.S. E-mail offers a plenitude of new opportunities for business, but understanding how to properly use it is essential in order to take advantage of these opportunities. This course will tell you what makes e-mail unique and provide you with the skills to write, send, and receive business e-mail effectively. You will learn how to best use the  more...
Lawsuits and Negotiations on-line e-learning cbt (computer based) ...he decision to sue much like other business decisions and offers criteria that management can use to perform a cost-benefit analysis. It begins by presenting proactive management strategies for discouraging damaging lawsuits and avoiding costly litigation. It examines forms of alternative dispute resolution, including negotiation, mediation, and arbitration, and the respective strengths of  more...
Effective Interfunctional Relationships on-line e-learning cbt (computer based) ...ctional boundaries. The products or services your company offers require a cooperative effort to produce. But by nature, most companies are structured territorially. Every department head and manager has his or her own troops on call and a personal domain to defend. Protecting your turf may be instinctual, but it's also counterproductive. By not cooperating openly with other sections or  more...
Principles of Marketing - Fundamentals of Marketing on-line e-learning cbt (computer based) Principles of Marketing: Fundamentals of Marketing offers the student an overview of the information required to identify key marketing terms, language, and concepts. The program details the elements of the marketing mix, the stages of the product life cycle, and the proper steps to implement the market segmentation process.  more...
Principles of Marketing - Product Strategy on-line e-learning cbt (computer based) Principles of Marketing: Product Strategy offers the student an overview of the information required to classify consumer and business products, create and promote brand equity, and implement new product development strategies. The program details the functions and objectives of packaging and labeling strategies, the stages of the consumer adoption process, and the four product development  more...
Principles of Marketing - Distribution Strategy on-line e-learning cbt (computer based) Principles of Marketing: Distribution Strategy offers the student an overview of the information required to identify types of distribution channels, select appropriate distribution partners, and develop an efficient distribution system. The program details the steps for selecting suitable distribution channel partners, the goals your distribution strategy should achieve, and the process to manage  more...
Principles of Marketing - Promotion Strategy on-line e-learning cbt (computer based) Principles of Marketing: Promotion Strategy offers the student an overview of the information required to identify the elements of the promotional mix, determine appropriate promotional objectives, and select the advertising types and public relations tools to implement. The program details the procedures for creating an advertising campaign, the types of promotional strategies, and the steps of  more...
Principles of Marketing - Pricing Strategy on-line e-learning cbt (computer based) ...offers the student an overview of the information required to identify the role pricing plays in the marketing mix, to select appropriate objectives for pricing strategies, and to choose common methods to determine pricing. In addition, the program details the issues to consider when establishing a pricing strategy, the legal constraints that can affect pricing decisions, and the steps of the  more...
Principles of Marketing - Writing a Marketing Plan on-line e-learning cbt (computer based) Principles of Marketing: Writing a Marketing Plan offers the student an overview of the elements of a marketing plan, covers the processes used to develop marketing objectives and strategies, and covers how to create a marketing plan. The program also details how to write, present, execute, and evaluate a marketing plan.  more...
Analyzing Project Risk on-line e-learning cbt (computer based) ...es risk management as one of its nine knowledge areas and offers guidance on managing, identifying, analyzing, responding to and monitoring and controlling risk. In this course, you will learn qualitative and quantitative risk analysis techniques that will enable you to identify the probability of various levels of risk and to assess the impact of both negative and positive risks on objectives,  more...
Team Leadership - Promoting Your Team s Effectiveness on-line e-learning cbt (computer based) Team Leadership: Promoting Your Team's Effectiveness offers the student an overview of how to set goals, prevent team ineffectiveness, and measure individual and team performance. The program covers in detail the steps for setting effective goals, the steps for measuring team and individual performance, and the advantages and negative effects of diversity.  more...
Project Teams - Participating on a Project Team on-line e-learning cbt (computer based) Project Team Management: Participating in a Project Team offers the student information required to understand types of projects and project teams. The program covers guidelines for resolving conflict within a project team and for helping team members reach consensus. It also offers information on the personal responsibilities and communication skills needed to participate on a project team.  more...
Project Teams - Applying Team Building Techniques on-line e-learning cbt (computer based) Project Team Management: Team Building Techniques offers the student information required to improve communication in a project team setting. The program covers guidelines for expressing yourself assertively, identifies team roles, and explains how to avoid common pitfalls in project team meetings.  more...
Project Teams - Building a Project Team on-line e-learning cbt (computer based) Project Teams: Building a Project Team offers students information required to establish and improve project teams. The program details guidelines for team goal setting, identifies motivational theories that impact project teams, and offers ways to manage a project team during times of change.  more...
Leading High-performance On-site Teams on-line e-learning cbt (computer based) ...he development of these team characteristics. This course offers strategies for leading an on-site team during the first two stages of team development--forming and storming. It outlines steps for defining a project and offers strategies for gaining commitment and building trust among team members. It also presents techniques for encouraging communication and collaboration. Finally, this course  more...
Leading High-performance Virtual Teams on-line e-learning cbt (computer based) Virtual teams are emerging as the basic unit for conducting business in the 21st century. Virtual communication networks have made virtual teams possible, while globalization has made them a necessity. Leading virtual teams presents new challenges to leaders and managers. Virtual team leaders must find ways to successfully manage people who are separated by distance, time zones, and cultural  more...
Configuring and Troubleshooting User Access on Windows Vista on-line e-learning cbt (computer based) ...offers enhanced authentication mechanisms to allow legitimate users to log on to systems. These authentication mechanisms include using smart cards, biometrics, and username and password credentials. Once a user is logged onto the computer, Vista authorization allows the user specific permissions to access resources on that specific computer or on the network. Vista also includes a new feature  more...
Six Sigma Process Improvement on-line e-learning cbt (computer based) ... to deliver outstanding organizational results. Six Sigma offers many ways to improve your organization's processes, based on your priorities and business requirements. Whenever you delve into process improvement, you have the option to create new processes altogether or replace old processes with new ones. Six Sigma Champions generally choose to improve upon existing processes. This course is  more...
The Six Sigma Change Agent on-line e-learning cbt (computer based) What is a Six Sigma?? change agent? How does one advocate change on a business-wide level? What are the skills required and the techniques used? In this course, you'll learn about the roles and responsibilities of the Six Sigma change agent. You'll explore ways to build a change management process and how to plan for change implementation. Effective communication is central to Six Sigma success,  more...
Building a Firm Foundation on-line e-learning cbt (computer based) The behavioral-based interviewing process begins with laying a firm foundation for success. Before you bring a candidate in for the interview, much work must be done behind the scenes. This course will help you set the stage for success. You'll understand why hiring is the key to your organization's success, and you'll learn about the legalities of hiring. You'll explore various hiring options and  more...
Offers Contracts and Exit from the Organization HRCI PHR on-line e-learning cbt (computer based) ...cts regarding employment. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the complex issues of organizational exit--including downsizing, severance, and termination--are explored.The Human Resource Certification Institute's (HRCI) examinations cover a broad range of workforce planning and employment issues. As  more...
Planning a Diversity Initiative on-line e-learning cbt (computer based) ...he effectiveness of their diversity programs. Finally, it offers a variety of options for organizations who find that their diversity program is in need of improvement. This SkillSoft product has been reviewed by the Employment Practice Group of Sheehan Phinney Bass Green. As of the date reviewed, the content of this course is in compliance with federal law and court decisions. Due to the  more...
Managing Upward Relationships on-line e-learning cbt (computer based) Managing upward relationships is the art of consciously improving collaboration with superiors so that subordinate managers can reap the best personal and organizational results. Managers share the responsibility for managing the relationship with the top management and Board of Directors of the company. Taking advantage of that responsibility will strengthen motivation, productivity, and overall  more...
Leading Change from the Front Line on-line e-learning cbt (computer based) Have you ever wanted something at work to change, but no one ever addressed the issue, so you just put up with it? Maybe you didn't bring it up because you thought you were the only person who didn't like it. Maybe you didn't want to make a fool of yourself by making it an issue. Or maybe you thought your boss would be irritated if you mentioned it. If any of this sounds familiar, this course is  more...
Managing Knowledge Workers on-line e-learning cbt (computer based) The era of the knowledge worker has arrived. An increasing number of companies gain more value from the knowledge and experience of their workers than they do from physical assets or products. This is most vividly captured in the Internet economy, in which knowledge workers are in high demand. Talented workers often won't hesitate to jump to a company that offers a higher salary or more stock  more...
Quality Management - The Quality Management Process on-line e-learning cbt (computer based) Quality Management: The Quality Management Process offers the student an overview of the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. The program also outlines how to achieve daily quality management, identify variation in processes, and control costs.  more...
Quality Management - Quality Management Tools on-line e-learning cbt (computer based) ...offers the student an overview of tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams, interrelationship diagrams, affinity  more...
Quality Management - Business Process Improvement on-line e-learning cbt (computer based) Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance.  more...
Operations Management - Fundamentals of Operations Management on-line e-learning cbt (computer based) Operations Management: Fundamentals of Operations Management offers the student an overview of the components of operations management. The program defines each of the components and introduces the student to the concepts of quality and project management. In addition, the program offers examples of how changing operations affects a company's operation processes.  more...
Operations Management - Operations Components on-line e-learning cbt (computer based) Operations Management: Operations Components offers the student an overview of seven components of operations management. The program defines each of the components and introduces the student to the responsibilities of an operations manager. In addition, the program offers examples of how each component is applied to a company's operations. .  more...
Behavior Putting Your Best Foot Forward on-line e-learning cbt (computer based) ...eresting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new role. It will also show you some techniques for interacting with co-workers,  more...
Managing High Performers - Defining and Finding High Performers on-line e-learning cbt (computer based) Managing High Performers: Defining and Finding High Performers, helps the learner to better identify high performers and, having recruited them, monitor and meet their needs. High performers must be motivated, and this course includes practical guidelines for establishing trust and building rapport with them. It also offers advice on how to successfully recruit high performers..  more...
Executive Level Leadership - Becoming an Executive Leader on-line e-learning cbt (computer based) ...offers the student an overview of executive leadership roles and how power and politics affect an organization. This program also explains the importance of developing an organizational vision and the need for executives to understand the types of business focus that impact their industry. In addition, it emphasizes the importance of developing a personal leadership plan and how such a plan  more...
Professional Selling Over the Phone Preparation Strategies on-line e-learning cbt (computer based)cd rom ...sional Selling Over the Phone: Preparation and Strategies offers the student guidelines for preparing the teleselling workspace and maximizing telesales calls. The program provides processes for preparing telesales scripts and managing telesales calls. In addition, the program offers the student examples of communication techniques, such as implementing components of an effective voice,  more...
Professional Selling Over the Phone Prospecting on-line e-learning cbt (computer based)cd rom ...offers the student examples of sources for finding telesales prospects and information to leave on prospects' voice mail. The program provides a process for maintaining a positive attitude and identifies the components of the soft sell. In addition, the program offers the student guidelines for building and maintaining relationships with prospects. Learn To  more...
Professional Selling Over the Phone Closing a Sale on-line e-learning cbt (computer based)cd rom ...offers the student examples of cross-selling techniques. The program provides processes for gaining feedback from customers, addressing rejection, resolving telesales objections, and closing a sale. In addition, the program offers the student guidelines for preparing to close sales with customers. Learn To Identify the guidelines for preparing to close  more...
Essentials of Business Law Employment Law on-line e-learning cbt (computer based)cd rom ...offers the student an overview of employment law essentials. This program identifies the elements of agent and principal relationships, the duties of agents and principals, and ways in which agreements between these two parties are ratified. The program also identifies fair labor laws and labor and management issues, including actions that constitute wrongful discharge and a violation of  more...
Essentials of Business Law The Legal Environment on-line e-learning cbt (computer based)cd rom ...offers the student an overview of the information needed to identify the functions, classifications, and sources of law. The program identifies the structure of the state and federal court system, as well as trial procedures, jurisdiction issues, and alternative resolution methods. The program also details crimes and torts relating to businesses, as well as tort duties, vicarious and direct  more...
Strategic Management Establishing Strategic Focus on-line e-learning cbt (computer based)cd rom ...offers the student an overview of the information required to identify appropriate terms and language associated with strategic management, recognize benefits gained from a successful strategic plan, and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making, and the guidelines to make the strategic management  more...
Strategic Management Analyzing Strategic Options on-line e-learning cbt (computer based)cd rom ...offers the student an overview of the information required to develop an effective strategic option, consider appropriate issues when performing a strategic audit, and use the SWOT review to analyze a company's situation. The program describes how to evaluate internal resources, capabilities, and core competencies, and analyze external factors, such as industry trends and competition. Learn  more...
Strategic Management Developing a Successful Process on-line e-learning cbt (computer based)cd rom ...offers the student an overview of the information required to identify the components that comprise an effective planning document and organize an appropriate strategic business plan. The student will learn the proper guidelines to get the plan accepted as well as the correct steps to implement, execute, and monitor the plan effectively. Learn To Identify the  more...
Competitive Intelligence Implementing a Competitive Intelligence System on-line e-learning cbt (computer based)cd rom ...elligence: Implementing a Competitive Intelligence System offers the student an overview of what competitive intelligence (CI) entails, and how to develop and implement a CI system in an organization. The program covers in detail the benefits of having CI in an organization, as well as the steps of the CI process. It also covers the types of CI systems and how to select one. Learn To  more...
Quality Management The Quality Management Process on-line e-learning cbt (computer based)cd rom ...offers the student an overview of the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. The program also outlines how to achieve daily quality management, identify variation in processes, and control costs. Learn To Identify the role of management in implementing quality.  more...
Competitive Intelligence Analysis Dissemination on-line e-learning cbt (computer based)cd rom ...offers the student an overview of the competitive intelligence (CI) process and how to analyze and distribute results in an organization. The program covers in detail how to ensure collecting accurate information and the available techniques for analyzing industry, market, and company information. It also covers the steps for distributing CI results, various methods of counterintelligence to  more...
Competitive Intelligence Researching Online on-line e-learning cbt (computer based)cd rom ...offers the student an overview about the Internet, online technology, and collecting information online. The program covers in detail guidelines for using the Internet, differences between free and commercial online sources, and ways to track new information automatically. It also covers the steps for developing a search strategy, commands for using search engines, and ways to collect,  more...
Quality Management Quality Management Tools on-line e-learning cbt (computer based)cd rom ...offers the student an overview of tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams, interrelationship diagrams, affinity  more...
Principles of Marketing Fundamentals of Marketing on-line e-learning cbt (computer based)cd rom ...offers the student an overview of the information required to identify key marketing terms, language, and concepts. The program details the elements of the marketing mix, the stages of the product life cycle, and the proper steps to implement the market segmentation process. Learn To Apply appropriate terms or language to marketing situations.  more...
Building Cisco Remote Access Networks - Part 2 on-line e-learning cbt (computer based)cd rom ...isco Remote Access Networks (BCRAN) v2.0 exam. The course offers an overview of cable and DSL technology, the configuration and troubleshooting of DSL, Virtual Private Networks, and the creation of IKE and IPSec security policies. Learn To: Identify features of broadband technology. Identify features of Network Address Translation (NAT). Identify commands for translating an  more...
Lotus Notes 6 Moving to IBM Lotus Notes 6 on-line e-learning cbt (computer based)cd rom ..., tracking meetings - and the To Do list. The course then offers a unit on the management of databases, discussions and the personal journal, a unit on the use of Search tools and the organization of information using bookmarks, and a unit on the features of document creation, for example, table use and customization, the use of sections, formatting, and links in documents. Learn To  more...
Quality Management Business Process Improvement on-line e-learning cbt (computer based)cd rom ...offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance. Learn To Given  more...
International Business Essentials The Global Business Environment on-line e-learning cbt (computer based)cd rom ...tudents how to apply foreign exchange rate equations, and offers cultural overviews of Africa, Asia, Europe, the Middle East, and the Americas. The program focuses on the importance of being culturally competent. Students also learn how to define the PPP theory, how to identify guidelines for conducting business with people of different cultural orientations, and how to adhere to the basic  more...
Diversity Diversity in the Workplace on-line e-learning cbt (computer based)cd rom ... need to build on the advantages that a diverse workplace offers. Learn To: Define the many facets of diversity and explore how they can benefit individuals and organizations. Using the iceberg model as a metaphor for understanding surface and hidden aspects of culture, work towards understanding your own culture and variances in other cultures. Facilitate communication on a  more...
International Business Essentials Succeeding as a Global Manager on-line e-learning cbt (computer based)cd rom ...ional Business Essentials: Succeeding as a Global Manager offers students an overall view of how to organize the global enterprise, how to recognize global management success factors, and how to manage across cultures. The program covers how to reengineer businesses to be successful in the global market, how to accomplish successful internationalization, and how to solve problems and motivate  more...
International Business Essentials Conducting Business in Europe on-line e-learning cbt (computer based)cd rom ...tional Business Essentials: Conducting Business in Europe offers students an understanding of how to conduct business successfully in Germany, France, and Great Britain. The program covers historical, political, and religious characteristics of these countries, how to negotiate successfully in Europe, how to successfully communicate, and how to conduct effective meetings and presentations in  more...
Self Development Positively Influencing Others on-line e-learning cbt (computer based)cd rom ...offers the student an overview of the information required to influence others through nonverbal communication and language, and covers how to use influence to empower people. The program details how the student can enhance his or her level of influence by listening actively, understanding Satir modes and sensory systems, building rapport, and responding appropriately to verbal attacks. In  more...
Self Development Developing Rapport Through Communication on-line e-learning cbt (computer based)cd rom ...elf-Development: Developing Rapport Through Communication offers the student an overview of the information required to develop communication fundamentals, enhance connections, and create impact with his or her language. The program details how to communicate effectively in writing, in one-to-one and one-to-many conversations, and through nonverbal cues. The program also details how to make a  more...
Self Development Improving Your Memory on-line e-learning cbt (computer based)cd rom ...offers the student an overview of information required to understand and enhance his or her memory, as well as information about how to become organized. The program details how to overcome everyday forgetfulness, how to use mnemonic devices, and how to manage information. In addition, the program examines how lifestyle can affect the performance of the student's memory. Learn To  more...
Time Management Overcoming Challenges on-line e-learning cbt (computer based)cd rom ...vity by dealing with people, and managing information and offers the student techniques to overcome time management challenges. The program also covers handling interruptions, keeping meetings productive, and organizing paperwork, identifying and overcoming personal time wasters. Learn To Identify guidelines for minimizing interruptions from visitors.  more...
Career Development Developing a Career Strategy on-line e-learning cbt (computer based)cd rom ...offers the student an overview of how to define career aspirations, develop career goals, and create effective career strategies. The program covers in detail how to identify personal preferences, develop skills to help career advancement, and explore career options. It also describes the stages of career development and explains guidelines for evaluating careers. Learn To  more...
Career Development Professional Networking on-line e-learning cbt (computer based)cd rom ...offers the student an overview of how to network for career advancement, seek career guidance, and develop a career network. The program covers in detail the steps for networking effectively, steps for communicating effectively, steps for building beneficial relationships inside and outside an organization, the difference between a mentor and coach, and the steps for choosing a mentor or coach.  more...
Career Development Excelling in Your Career on-line e-learning cbt (computer based)cd rom ...offers the student an overview of how to excel at work, market personal skills, and stay competitive in his or her career. The program covers in detail the guidelines to maintain productivity, steps to develop self-discipline, steps to develop an effective professional image, the advantages and disadvantages of self-study and formal education, and the guidelines to maintain work performance and  more...
mySAP com - Overview on-line e-learning cbt (computer based)cd rom ...nswer to e-business, and the possibilities that mySAP.com offers. Trainees will be shown why mySAP.com was developed and the key components it contains. Furthermore, it shows how application hosting can be controlled throughout the system's entire life cycle, describes the different types of hosting available, and presents various business applications supported by mySAP.com. Learn To: o  more...
Creativity Innovation Increasing Personal Creativity on-line e-learning cbt (computer based)cd rom ...Creativity and Innovation: Increasing Personal Creativity offers the student information required to mentally and physically prepare for creativity; incorporate innocence, intuition, and adventure into creative thinking; and use creativity to generate ideas and solve problems. The program describes exercises that can be used to prepare the mind and body for creative thinking and explains the  more...
Creativity Innovation Fostering a Ceative Environment on-line e-learning cbt (computer based)cd rom ...eativity and Innovation: Fostering a Creative Environment offers the student information required to recruit and retain creative individuals, perform a creativity audit, and to communicate with creative people. In addition, the program explains creative rhythm and gives suggestions for implementing a creative culture. Learn To Recognize the factors that attract  more...
Creativity Innovation Promoting Team Creativity on-line e-learning cbt (computer based)cd rom ...offers the student information required to organize creative teams, conduct effective team sessions, and avoid roadblocks to team creativity. The program covers activities that can be used to increase creativity in a team and describes the creative problem-solving process. Learn To Demonstrate characteristics of a successful creative team.  more...
NetMeeting on-line e-learning cbt (computer based)cd rom ...offers an overview of the functionality and features of NetMeeting. Guidelines are given for managing calls, attending and hosting meetings, using audio and video, and using Chat and Whiteboard. Coverage is also given to file and program sharing procedures in NetMeeting. Learn To To identify features of NetMeeting. To identify  more...
Cross Cultural Business Comm Understanding Cultural Differences on-line e-learning cbt (computer based)cd rom ...usiness Communication: Understanding Cultural Differences offers students the information they need to understand the basics of cross-cultural business communication. The program provides information about the volume, pitch, and rate of speech that should be used when communicating cross-culturally. Cultural differences in nonverbal and written communication are also explained. Learn To  more...
Business Finance Risk Analysis on-line e-learning cbt (computer based)cd rom ...offers the student an overview of the information required to identify, calculate, and assess both individual investments and investment portfolios. The program details types of risks associated with investments, gives equations used to calculate risk, and provides information about how to assess the results of the equations. Learn To • Calculate an expected  more...
Business Finance Time Value of Money on-line e-learning cbt (computer based)cd rom ...offers the student an overview of the information required to calculate the future and present values of individual cash flows, ordinary annuities, annuities due, perpetuities, and investments with uneven cash flows. The program also covers how to calculate interest rates and maturity dates, establish an amortization table, and calculate payments on amortized loans. Learn To  more...
Business Finance Valuation of Stocks Bonds on-line e-learning cbt (computer based)cd rom ...offers the student an overview of the bond and stock markets, as well as the information needed to evaluate and invest in various types of stocks and bonds. The program also details characteristics of the various types of stocks and bonds and their risks. Learn To • Identify advantages and disadvantages of the types of bonds. •  more...
Business Accounting Accounting for Assets on-line e-learning cbt (computer based)cd rom ...offers the student an overview of the types of assets an organization may encounter, as well as how to manage those assets. The program details the characteristics of current assets, long-term assets, intangible assets, and natural resources. Learn To • Classify assets as current or noncurrent. • Identify ways accounting  more...
Business Accounting Accounting for Liabilities on-line e-learning cbt (computer based)cd rom ...offers the student an overview of the types of liabilities a company may accrue when conducting business activities, how to manage those liabilities, and how to calculate the time value of money. The program details types of current and long-term liabilities and how they are accounted for on financial statements, as well as how to calculate the present value, future value, interest rate, and  more...
Business Accounting Accounting for Stockholders Equity on-line e-learning cbt (computer based)cd rom ...offers the student an overview of the information contained in a company's statement of stockholders' equity and in the stockholders' equity portion of the balance sheet. The program details components of stockholders' equity, stock transactions, and financial analysis ratios used to evaluate a company's long-term solvency. Learn To • Identify the components  more...
Financial Statements Financial Statements Analysis on-line e-learning cbt (computer based)cd rom ...offers the student an overview of financial statements, budgets, and ratio analysis. The program details how to create a balance sheet and income statement, the purpose of these financial statements, the role of budgeting in accounting, how to combat budgeting variances, and the different methods of analyzing financial statements. Learn To • Prepare a  more...
WebSphere Studio 5 0 Curriculum on-line e-learning cbt (computer based)cd rom ...hallenges to which WebSphere Studio Application Developer offers solutions. It looks at SOAP syntax and how SOAP messages are used in Web Services applications and covers the fundamentals of writing Java clients for a Web Service application. It also covers the role of Universal Description, Discovery and Integration (UDDI) within a Web Services application, describing how to use it to publish  more...
Financial Statements Analyzing Cash Flows on-line e-learning cbt (computer based)cd rom ...offers the student an overview of accounting methods, the statement of cash flows, stock, and financial ratios. The program details how accounting methods affect financial statements, who looks at your financial statements and for what reasons, and how financing instruments affect financial statements. It also covers the methods used for and activities reported in the statement of cash flows  more...
WebSphere Studio 5 0 Curriculum on-line e-learning cbt (computer based)cd rom ...hallenges to which WebSphere Studio Application Developer offers solutions. It looks at SOAP syntax and how SOAP messages are used in Web Services applications and covers the fundamentals of writing Java clients for a Web Service application. It also covers the role of Universal Description, Discovery and Integration (UDDI) within a Web Services application, describing how to use it to publish  more...
WebSphere Studio 5 0 Introduction on-line e-learning cbt (computer based)cd rom ...hallenges to which WebSphere Studio Application Developer offers solutions. Service-oriented architecture and the roles and operations of Web Services are covered. The course then presents a high-level overview of WebSphere Studio Application Developer, its place in the Studio family, and its development environment. The various perspectives in WebSphere Studio Application Developer are covered  more...
WebSphere Studio 5 0 Introduction on-line e-learning cbt (computer based)cd rom ...hallenges to which WebSphere Studio Application Developer offers solutions. Service-oriented architecture and the roles and operations of Web Services are covered. The course then presents a high-level overview of WebSphere Studio Application Developer, its place in the Studio family, and its development environment. The various perspectives in WebSphere Studio Application Developer are covered  more...
Advanced Interpersonal Communication Building Relationships on-line e-learning cbt (computer based)cd rom ...anced Interpersonal Communication: Building Relationships offers the student guidelines for asking and answering questions, using nonverbal communication and power, and giving feedback when building relationships. The program also describes the various communication styles and offers techniques to use when communicating with them. Learn To Interact with an  more...
Advanced Interpersonal Communication Communicating with Co-Workers on-line e-learning cbt (computer based)cd rom ...nterpersonal Communication: Communicating with Co-Workers offers the student suggestions for communicating with individuals who hold various roles in an organization, such as peers, supervisors, subordinates, and customers/vendors. This program also offers guidelines for promoting ideas and handling human resource issues, such as negotiating raises and dismissing subordinates. Learn To  more...
Advanced Interpersonal Communication Comm to Build a Positive Culture on-line e-learning cbt (computer based)cd rom ... This program also defines what a cultural network is and offers guidelines for using the cultural network to your advantage. Steps for empowering employees are also offered in this program. Learn To Recognize dimensions of an organizational culture. Recognize characteristics of a positive organizational culture.  more...
Communicating w Difficult People Working with Difficult Employees on-line e-learning cbt (computer based)cd rom ...g with Difficult People: Working with Difficult Employees offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better  more...
Communicating w Difficult People Handling Difficult Co-Workers on-line e-learning cbt (computer based)cd rom ...ting with Difficult People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers, cope with their difficult behavior, and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the steps  more...
Communicating w Difficult People Communicating with Your Manager on-line e-learning cbt (computer based)cd rom ...ng with Difficult People: Communicating with Your Manager offers the student an overview of the information required to identify a difficult manager, approach a difficult manager, and confront difficult manager behavior. The program describes the proper methods to interpret difficult personalities, the various options to cope with a difficult manager, and the appropriate steps to provide  more...
Cross Cultural Business Comm Devel Cross Cultural Comm Skills on-line e-learning cbt (computer based)cd rom ...unication: Developing Cross-Cultural Communication Skills offers students the information they need to build cross-cultural relationships. The program identifies cross-cultural barriers and explains the process for avoiding these barriers. In addition, information about employing and communicating through an interpreter is provided. Learn To Select the guidelines for building trust.  more...
Cross Cultural Business Comm Addressing Cross Cultural Bus Situations on-line e-learning cbt (computer based)cd rom ...munication: Addressing Cross-Cultural Business Situations offers students information about organizing and attending cross-cultural meetings, as well as processes for negotiating and solving problems in a cross-cultural meeting. Guidelines for team building across cultures are also covered in this program, as well as suggestions for translating written documents. Learn To Identify  more...
Business Etiquette Office Protocol on-line e-learning cbt (computer based)cd rom ...offers students an overview of how to build relationships and conduct themselves professionally. The program details how to create a professional appearance, develop positive relationships with co-workers, and practice cubicle and office etiquette. In addition, the program teaches learners the appropriate use of the Internet at work, as well as how to handle ethical dilemmas and personal  more...
Sexual Harassment What Employees Should Know on-line e-learning cbt (computer based)cd rom ...offers the student an overview of what sexual harassment is and how it affects organizations. The program details how to recognize harassing behaviors and what factors should be considered when determining whether behavior rises to the level of sexual harassment. In addition, the program teaches the learner actions to prevent or stop sexual harassment. Learn To  more...
Sexual Harassment Preventing Sexual Harassment Claims on-line e-learning cbt (computer based)cd rom ...offers the student an overview of how sexual harassment affects companies and how they can be legally responsible for incidents of sexual harassment. The program details how to create a sexual harassment policy, what criteria should be included in an effective policy, and how to implement the policy. In addition, the program teaches the learner strategies for preventing sexual harassment,  more...
Sexual Harassment Resolving Sexual Harassment Claims on-line e-learning cbt (computer based)cd rom ...offers the student an overview of the elements needed in a system for resolving sexual harassment claims. The program details how to select and prepare investigators, as well as how to plan and conduct an investigation. In addition, the program teaches the learner how to evaluate the evidence gathered in an investigation and how to implement corrective action. Learn To  more...
Recruiting Retention Staffing Your Organization on-line e-learning cbt (computer based)cd rom ...offers the student an overview the benefits of forecasting human resource needs and using a job analysis to create a thorough job description. The program emphasizes the importance of the job description as a tool for the employment process that can help determine how a company identifies candidates, decides on a job source, and advertises job openings. In addition, the program defines and  more...
Recruiting Retention Internet Recruiting on-line e-learning cbt (computer based)cd rom ...offers the student an overview of the benefits and uses of Internet recruiting. The program explains the process for preparing to use the Internet and covers steps for developing an Internet search strategy. Learn To List ways to identify whether Internet recruiting is right for your organization. Sequence the steps to prepare for  more...
Recruiting Retention Keeping Your Good Employees on-line e-learning cbt (computer based)cd rom ...offers the student an overview of organizational facets that affect employee retention. The program explains the process for leading employees through orientation. The program also covers steps for conducting feedback sessions and coaching. Learn To Identify organizational facets that affect employee retention. Sequence the steps for  more...
Exit Interviewing Skills Preparing for an Exit Interview on-line e-learning cbt (computer based)cd rom ...offers the student an overview of the purposes and types of exit interviews, how to set up exit interviews, and how to conduct them. The program covers who, when, and where the interviews should be conducted, as well as how they should be structured. It also covers guidelines for interviewing effectively, steps to prepare for exit interviews, communication techniques, and guidelines to prevent  more...
Strategic Decision Making Preparing to Make Decisions on-line e-learning cbt (computer based)cd rom ...offers the student an overview of how to plan, frame, and research decisions. The program details how to define your decisions and apply appropriate decisions frames. In addition, the program teaches the learner how to avoid the problems of overconfidence and how to deal with uncertainty in decision making. Learn To Identify the three factors that influence the  more...
Strategic Decision Making Making the Right Decision on-line e-learning cbt (computer based)cd rom ...offers the student an overview of how to generate options and select the best one. The program details how to develop numerous high-quality options, as well as how to evaluate the options and make a final choice. In addition, the program teaches the learner how to review and learn from his or her experience and the experiences of others. Learn To Identify the  more...
Six Sigma Managing Six Sigma Projects on-line e-learning cbt (computer based)cd rom ...d by those engaged in the quality initiative. Finally, it offers help on implementing Six Sigma and on some leadership strategies for project champions. Learn To Identify effective management support strategies. Identify roles required for successful organizational change. Identify the advantages of the  more...
Coaching Communicating with Employees on-line e-learning cbt (computer based)cd rom In Coaching: Communicating with Employees, you will learn how to use appropriate language during a coaching session, recognize factors that can distort your message, and how to interpret your employees' nonverbal communication correctly. You will also learn how to ask the right questions during a coaching session, how to conduct effective face-to-face meetings, and the best approach to take when  more...
Negotiating Preparing for a Negotiation on-line e-learning cbt (computer based)cd rom ...offers the student information about the different types of objectives and variables, how to identify objectives and variables, and how to establish negotiation requirements. This program also covers methods for researching the party with whom the negotiation will be held, as well as what types of information to find, such as the other party's reputation, negotiation style, and probable  more...
Negotiating The Negotiation Process on-line e-learning cbt (computer based)cd rom ...offers the student a process and guidelines to follow to conduct a successful negotiation, as well as guidelines to facilitate communication during a negotiation. This program addresses the types of questions a person should ask during a negotiation and how to respond to questions posed by the other party. In addition, this program discusses the different negotiation styles and provides  more...
Operations Management Operations Components on-line e-learning cbt (computer based)cd rom ...offers the student an overview of seven components of operations management. The program defines each of the components and introduces the student to the responsibilities of an operations manager. In addition, the program offers examples of how each component is applied to a company a a s operations. Learn To Select your responsibilities concerning Human  more...
Managing Generations in the Workplace Recruitment Retention on-line e-learning cbt (computer based)cd rom ...gths each generation will bring to the interview process, offers interviewing strategies, and teaches how best to approach orientation and retention for intergenerational recruits. Learn To Identify guidelines to successfully orient a Builder employee. Identify guidelines for interviewing candidates from the Boomer generation.  more...
Managing Change Implementing the Change Process on-line e-learning cbt (computer based)cd rom ...u will learn why change is important and what benefits it offers. You will learn why developing a change vision is important, as well as the steps you can take to develop one. In addition, you will learn what guidelines you can follow to communicate a change vision to your employees. By learning the four steps of the change process, you will be able to transition through change in a controlled,  more...
Managing High Performers Defining Finding High Performers on-line e-learning cbt (computer based)cd rom ...stablishing trust and building rapport with them. It also offers advice on how to successfully recruit high performers. Learn To To identify attributes of high performers. To identify attributes of a high-performing organization. To identify guidelines for gaining trust when managing high performers.  more...
Project Management Essentials Planning a Project on-line e-learning cbt (computer based)cd rom ...offers the student an overview of the information required to identify project participants, goals, objectives, activities, and constraints. The program details project activities, activity dependencies, and activity analysis. Learn To Identify a benefit of project planning. Identify steps for creating a work breakdown structure.  more...
Project Management Project Scheduling Budgeting on-line e-learning cbt (computer based)cd rom ...t Management Essentials: Project Scheduling and Budgeting offers the student an overview of the information required to develop a project schedule and budget. The program details types of network diagrams, Gantt charts, CPM scheduling, and activity duration compression. In addition, the program details actions for optimizing project activities and factors that influence cost estimating.  more...
Project Management Essentials Controlling Closing a Project on-line e-learning cbt (computer based)cd rom ... Management Essentials: Controlling and Closing a Project offers the student an overview of the information required to control project changes, measure project performance, and use project performance reports. The program details steps for accommodating change, actions for controlling the project schedule and budget, and steps for closing a project. Learn To  more...
Team Leadership Promoting Your Team s Effectiveness on-line e-learning cbt (computer based)cd rom ...offers the student an overview of how to set goals, prevent team ineffectiveness, and measure individual and team performance. The program covers in detail the steps for setting effective goals, the steps for measuring team and individual performance, and the advantages and negative effects of diversity. Learn To Follow steps for setting team goals.  more...
Team Conflict Resolving Team Conflict on-line e-learning cbt (computer based)cd rom ...offers the student information for identifying, clarifying, and addressing team conflict. The program covers conflict resolution styles, identifies types of team conflict, and gives guidelines for resolving team conflict. Learn To Identify the effects of team conflict. Identify how conflict affects team morale, progress,  more...
Team Conflict Working in Diversified Teams on-line e-learning cbt (computer based)cd rom ...offers the student information for understanding diversity, being part of a diverse team, and resolving conflict in a diverse team. The program covers factors that contribute to team diversity, guidelines for effective communication, and approaches for achieving goals in a diverse team. Learn To Apply guidelines for effective communication in a diverse team.  more...
Team Conflict Overcoming Conflict with Communication on-line e-learning cbt (computer based)cd rom ...offers the student information for understanding and using communication to resolve conflict in a diverse team. The program covers the communication process, explains strategies for managing conflict, and lists guidelines for effective communication during team conflict. Learn To • List in order the communication process. • Use  more...
Principles of Marketing Distribution Strategy on-line e-learning cbt (computer based)cd rom ...offers the student an overview of the information required to identify types of distribution channels, select appropriate distribution partners, and develop an efficient distribution system. The program details the steps for selecting suitable distribution channel partners, the goals your distribution strategy should achieve, and the process to manage your distribution system effectively.  more...
Principles of Marketing Promotion Strategy on-line e-learning cbt (computer based)cd rom ...offers the student an overview of the information required to identify the elements of the promotional mix, determine appropriate promotional objectives, and select the advertising types and public relations tools to implement. The program details the procedures for creating an advertising campaign, the types of promotional strategies, and the steps of the personal selling process. Learn To  more...
Principles of Marketing Pricing Strategy on-line e-learning cbt (computer based)cd rom ...offers the student an overview of the information required to identify the role pricing plays in the marketing mix, to select appropriate objectives for pricing strategies, and to choose common methods to determine pricing. In addition, the program details the issues to consider when establishing a pricing strategy, the legal constraints that can affect pricing decisions, and the steps of the  more...
Project Teams Participating on a Project Team on-line e-learning cbt (computer based)cd rom ...offers the student information required to understand types of projects and project teams. The program covers guidelines for resolving conflict within a project team and for helping team members reach consensus. It also offers information on the personal responsibilities and communication skills needed to participate on a project team. Learn To List the phases  more...
Project Teams Applying Team Building Techniques on-line e-learning cbt (computer based)cd rom ...offers the student information required to improve communication in a project team setting. The program covers guidelines for expressing yourself assertively, identifies team roles, and explains how to avoid common pitfalls in project team meetings. Learn To Identify guidelines for expressing yourself clearly. Give feedback to a  more...
Principles of Marketing Writing a Marketing Plan on-line e-learning cbt (computer based)cd rom ...offers the student an overview of the elements of a marketing plan, covers the processes used to develop marketing objectives and strategies, and covers how to create a marketing plan. The program also details how to write, present, execute, and evaluate a marketing plan. Learn To Determine your product's market position. Identify the  more...
Project Teams Building a Project Team on-line e-learning cbt (computer based)cd rom ...offers students information required to establish and improve project teams. The program details guidelines for team goal setting, identifies motivational theories that impact project teams, and offers ways to manage a project team during times of change. Learn To Identify the levels of need being met according to Maslow's Hierarchy of Needs.  more...
Cross-Functional Teams Cross-Functional Team Development on-line e-learning cbt (computer based)cd rom ...Cross-Functional Teams: Cross-Functional Team Development offers the student an overview of the information needed to develop communication, achievement, and synergy tools for cross-functional teams. The program details how to develop time lines and how to make consensus decisions. The program also provides information about encountering and overcoming task achievement challenges, as well as  more...
Essentials of Business Law Contract Law on-line e-learning cbt (computer based)cd rom ...offers the student an overview of contract law essentials. This program identifies the elements of contract formation, classifications of contracts, and contract strategies applying to validity and successful contract negotiations. The program also covers rules of consideration, validity, illegality, the statute of frauds, third-party rights, and breach of contract. The program details legal  more...
Essentials of Business Law Cyberlaw on-line e-learning cbt (computer based)cd rom ...offers the student an overview of the essentials of cyberspace, including how to conduct business in cyberspace and how to handle employment in cyberspace. The program also outlines cyberspace offenses, forms of advertising on the Internet, Internet recruiting, the use of e-money, and telecommuting. Learn To Identify four factors that make enforcing  more...
Organizational Learning Deploying a Knowledge Mgmt System on-line e-learning cbt (computer based)cd rom ...ational Learning: Deploying a Knowledge Management System offers the student an overview of information needed to conduct a pilot project and covers processes for deploying and monitoring knowledge management systems. The program includes the steps for developing a pilot project, the qualifications and characteristics of a knowledge management leader, and the elements of a knowledge management  more...
Lotus Notes 6 Moving to IBM Lotus Notes 6 on-line e-learning cbt (computer based)cd rom ..., tracking meetings - and the To Do list. The course then offers a unit on the management of databases, discussions and the personal journal, a unit on the use of Search tools and the organization of information using bookmarks, and a unit on the features of document creation, for example, table use and customization, the use of sections, formatting, and links in documents. Learn To  more...
Operations Management Fundamentals of Operations Management on-line e-learning cbt (computer based)cd rom ...rations Management: Fundamentals of Operations Management offers the student an overview of the components of operations management. The program defines each of the components and introduces the student to the concepts of quality and project management. In addition, the program offers examples of how changing operations affects a company a a s operation processes. Learn To  more...
Business Etiquette Communicating in Today s Workplace on-line e-learning cbt (computer based)cd rom ...offers the student an overview of how to use etiquette in daily communications and practice etiquette in meetings. The program details how to introduce people and become a good conversationalist. In addition, the program teaches the learner how to apply courtesy in telephone, e-mail, and written communications. Learn To Given a set of guidelines, introduce someone correctly.  more...
WebSphere Studio 5 0 SOAP JavaBeans WSDL on-line e-learning cbt (computer based)cd rom ...d to solve specific serialization issues. The course then offers instruction on how to use the Web Services Wizard of WebSphere Studio Application Developer to create a new Web Service from an existing JavaBean. The final section of the course provides an overview of the Web Services Description Language (WSDL) version 1.1. The student learns to use Application Developer to create a new Web  more...
Business Etiquette Business Functions Travel on-line e-learning cbt (computer based)cd rom ...offers the student an overview of etiquette guidelines for business functions and meals. The program details how to dine with proper manners and use formal table settings appropriately. In addition, the program teaches the learner how to be a courteous traveler and prepare for international business trips. Learn To Match the types of cocktail functions with the characteristics that  more...
WebSphere Studio 5 0 SOAP JavaBeans WSDL on-line e-learning cbt (computer based)cd rom ...d to solve specific serialization issues. The course then offers instruction on how to use the Web Services Wizard of WebSphere Studio Application Developer to create a new Web Service from an existing JavaBean. The final section of the course provides an overview of the Web Services Description Language (WSDL) version 1.1. The student learns to use Application Developer to create a new Web  more...
Managerial Leadership Motivating Employees on-line e-learning cbt (computer based)cd rom ...offers the student an overview of the various roles leaders have in organizations, as well as how leaders can help employees discover and learn their roles in organizations. This program includes guidelines for helping employees align their goals with those of the organization, for evaluating employees' performance, and for motivating employees. In addition, this program covers pitfalls of poor  more...
Frontline Leadership Preparing to Lead on-line e-learning cbt (computer based)cd rom ...offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult employees. Learn To  more...
Frontline Leadership Knowledge in the Workplace on-line e-learning cbt (computer based)cd rom ...e affects technology has on the exchange of knowledge and offers guidelines for using specific types of communication technology. Learn To Follow the process for conducting an employee knowledge assessment interview. Identify ways for encouraging employees to exchange knowledge. Follow the process for  more...
Frontline Leadership Positively Influencing Workplace Culture on-line e-learning cbt (computer based)cd rom ...rogram also covers two styles of frontline leadership and offers tips for fostering a positive work environment, addressing negativity, and inspiring employee innovation. Learn To Identify steps of the process for leading employees through change. Follow the process for leading employees through change.  more...
Executive Level Leadership Becoming an Executive Leader on-line e-learning cbt (computer based)cd rom ...offers the student an overview of executive leadership roles and how power and politics affect an organization. This program also explains the importance of developing an organizational vision and the need for executives to understand the types of business focus that impact their industry. In addition, it emphasizes the importance of developing a personal leadership plan and how such a plan  more...
Negotiating Advanced Negotiation Tactics on-line e-learning cbt (computer based)cd rom ...offers students a process for gaining control in a negotiation and specific questions that can be asked to help control a negotiation. This program gives an overview of various negotiation tactics as well as responses for each tactic. In addition, this program includes examples of unethical negotiation tactics and what to do when faced with a party that uses unethical tactics. Learn To  more...
Mentoring Implementing a Formal Mentoring Program on-line e-learning cbt (computer based)cd rom ...offers the student an overview of mentoring basics, how mentoring programs can benefit organizations, and the roles and desirable competencies for mentors and mentees. The program covers organizational strategies that can be implemented through mentoring programs and how to develop, implement, and evaluate the success of a mentoring program. It also covers steps for selecting mentors and  more...
Operations Management Operations Management Tools on-line e-learning cbt (computer based)cd rom ...offers the student options for improving operations management within the organization. The program provides processes for making decisions and solving problems. In addition, the program offers the student examples of maintenance strategies, ways to apply learning curves to operations, and E-commerce options that can enhance operations management. Learn To  more...
Mentoring Developing Your Mentoring Skills on-line e-learning cbt (computer based)cd rom ...offers the student an overview of a mentor's job and competencies, how to develop strong mentoring relationships, and how to mentor effectively. The program covers steps for choosing mentees, elements that make mentoring work, and behaviors mentors should avoid. It also covers learning styles, how to maximize mentees' learning potential, and how to manage mentees appropriately. Learn To  more...
Mentoring Using a Mentor to Your Advantage on-line e-learning cbt (computer based)cd rom ...offers the student guidance for becoming an effective mentee, building a strong mentoring relationship, and maximizing the benefits of mentoring. The program covers the mentee's job, possible learning styles, how to set effective goals, and how to become an effective learner. It also covers steps for choosing a mentor and the guidelines for developing self-empowerment. Learn To  more...
Principles of Marketing Product Strategy on-line e-learning cbt (computer based)cd rom ...offers the student an overview of the information required to classify consumer and business products, create and promote brand equity, and implement new product development strategies. The program details the functions and objectives of packaging and labeling strategies, the stages of the consumer adoption process, and the four product development strategies. Learn To  more...
From Certified Foreclosure Agent Program
How to Become a Certified HUD Broker 135 on-line e-learning cbt (computer based)computer lab Foreclosure properties from the United States Department of Housing and Urban Development (HUD) are always in high demand among buyers because they are typically available for purchase at prices that are far less than market value. It's big business, which real estate professionals can learn to profit from with the proper guidance and instruction on the process. This educational course from the  more...
Financing Your REO Property 245 on-line e-learning cbt (computer based)coursewarecomputer lab ...uyers have their finances well in order before submitting offers on their properties. Put simply, at this stage of the process it is unacceptable to miss out on commissions simply because you failed to dot all your "i's" and cross your "t's." In addition, REO properties are often sold "as is," which could raise a few red flags when it comes to finding the right loans. Accordingly, you have  more...
From Healing Art Forms Institute
Karma Healing Therapist on-line e-learning cbt (computer based)study at homeself directed Always wanted to learn how to work on karma issues with current or past lifetimes? Our Karma Healing Therapist Program will teach you all of this and much more! This offers certification to be a Karma Healing Therapist which allows you to work with others as well!!  more...
Pendulum Therapist on-line e-learning cbt (computer based)study at homeself directed Want to offer your own pendulum readings, communicate with your higherself or the other side, find lost objects, and much more? This program offers certification to be a Pendulum Therapist which allows you to work with others as well!! It is a comprehensive course to get you started working in this field of work. There will be an exam/ case studies to complete before certification.  more...
Astral Cord Removal Therapist Program on-line e-learning cbt (computer based)study at homeself directed ...program will teach you all of this and more. This program offers certification which allows you to work with others as well!! Prerequisite for this course is a Reiki Master. If you are not a Reiki Master, feel free to check out our Reiki Program or ask us about getting Usui Reiki 1, 2 and Master level at a discount with this program. Course Materials: Astral Cord Manual - written by  more...
Holistic Pet Care Specialist on-line e-learning cbt (computer based)study at homeself directed ...erapist program will teach you all of this and more. This offers certification to be a Holistic Pet Care Specialist which allows you to work with others as well!! Course Materials: Holistic Pet Care Specialist Manual - Written by Nicole Lanning and includes the basic areas in need right now or working with pets and animals. You will learn: 1. Energy Work ( 5 seaprate attunements to  more...
From Radiofrequency Safety International Corporation
Oil Gas OSHA 10 Hour*new lower price* on-line e-learning cbt (computer based) ...offers a long requested training solution to obtain these certifications. These selected courses qualify the student for a coveted OSHA 10 Hour Card indicating the holder as a "Competent" individual. The web-based training provides 24/ 7 access with tracking, testing, and documentation via our "Learning Manager System". Each course is tested and certified individually. All courses must be  more...
From Learn Skills
Leadership and Motivation on-line e-learning cbt (computer based)study at homecoursewareself directed To compete in today's business environment, it is vital that all employees are working to their potential. Motivating an employee is a complex process. It requires an understanding of the needs, wants and expectations of that employee - in short, the psychological contract. This course offers a comprehensive introduction to leadership and the steps one must take to become an effective leader. In  more...
Your Personality at Work on-line e-learning cbt (computer based)study at homecoursewareself directed This title offers a series of ready to deliver courses that will teach you that it is easier to inspire people to share your vision and goals when you understand both their and your own personality type and interests  more...
Time and Stress Management on-line e-learning cbt (computer based)study at homecoursewareself directed This title offers a series of three ready to deliver courses that will help you to identify, understand and handle stress, as well as reduce pressure by better managing your time.  more...
Internet as a Business Tool on-line e-learning cbt (computer based)study at homecoursewareself directed The Internet can save you time and money, and it can make you time and money. Whether you own a business or work for one, being able to use the Internet effectively is critical. This title offers two ready to deliver courses covering the basics of how you can use the Internet for selling, researching and communicating in business.  more...
Customer Service and Consulting on-line e-learning cbt (computer based)study at homecoursewareself directed This title offers a series of ready to deliver topics covering the basics of serving customers and consultative selling. The consultative approach combines interpersonal skills with expertise in product, service and support to provide a professional, relevant and personalised service.  more...
From Serebra Learning Corporation
Closing Executive-level Sales Simulation on-line e-learning cbt (computer based) ...ent toward the goal of becoming a "one-stop" shop and now offers fulfillment services. You are responsible for selling these new services to your existing client base, as well as prospecting for new accounts. You have previously identified, researched, and analyzed a promising potential client, MicroGalaxy Inc. They currently use your company for their direct marketing efforts. MicroGalaxy's  more...
Planning Your Field Sales Approach on-line e-learning cbt (computer based) What factors mark the difference between mediocre and great field sales performance? One characteristic of highly effective field sales representatives is their ability to efficiently plan their sales approach for both existing customers and prospects, as well as managing their time and territories effectively. Planning Your Field Sales Approach provides practical tools for determining call and  more...
Technical Support Agent Skills Simulation on-line e-learning cbt (computer based) ...nd Equipment. Through its catalog and web site, Masterson offers a wide selection of products that ranges from automotive diagnostic accessories and snow throwers to power tools and generators. This simulation is based on the SkillSoft series "Technical Support Agent Skills" and contains links to the following courses: CUST0161 and CUST0163. Technical support agents seeking to acquire new  more...
Information Technology IT Industry Overview Version 1 on-line e-learning cbt (computer based) Though estimates on global spending for information and communications technologies run in the trillions of dollars, this giant industry continues to struggle through fluctuating markets and must concentrate on continuous improvement to survive. Most agree that the demand for IT products and services will continue to increase, but at the same time, the customer is demanding more value per dollar  more...
Communicating Clearly Write to be Understood on-line e-learning cbt (computer based) Communicating Clearly: Write to be Understood, is the first of four courses in this curriculum. After the completion of this course you will be able to recognize when writing is appropriate, list the questions in determining a key message, recognize communications that are clear and error free and identify techniques for developing common types of business document. The PrimeCommunication  more...
Communicating Clearly Speak to be Heard on-line e-learning cbt (computer based) Communicating Clearly: Speak to be Heard, is the second of four courses in this curriculum. After the completion of this course you will be able to define the steps in the communication process, match the situation and recipient to the most appropriate delivery method and environment, and identify ways of delivering a message so that the meaning is understood. The PrimeCommunication curriculum  more...
Presenting Your Ideas Plan for High Impact on-line e-learning cbt (computer based) Presenting Your Ideas: Plan for High Impact, is the third of four courses in this curriculum. After the completion of this course you will be able to list the qualities of a successful presentation, identify the elements of presentation planning, identify strategies for organizing a powerful presentation and distinguish well-designed visual aids from poorly-designed ones. The PrimeCommunication  more...
Presenting Your Ideas Captivate Your Audience on-line e-learning cbt (computer based) Presenting Your Ideas: Captivate Your Audience, is the fourth of four courses in this curriculum. After the completion of this course you will be able to recognize the components of effective delivery strategies, list ways to use visual aids in a manner that supports your script, identify the steps for responding effectively to audience questions and identify the five categories for assessing  more...
Effective Telephone Techniques on-line e-learning cbt (computer based) This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology  more...
Critical Thinking Skills for Managing on-line e-learning cbt (computer based) ...problem solvers, and powerful decision makers. The course offers analysis methodology that will sharpen managerial ability through all the stages of the critical thinking process; situation assessment, problem solving, and decision making. Leaders will learn how to hone their issue identification skills, refine their questioning techniques, and maximize their decision-making outcomes. Critical  more...
Optimizing Email at Work on-line e-learning cbt (computer based) ...s work together, e-mail use is on the rise in U.S. E-mail offers a plenitude of new opportunities for business, but understanding how to properly use it is essential in order to take advantage of these opportunities. This course will tell you what makes e-mail unique and provide you with the skills to write, send, and receive business e-mail effectively. You will learn how to best use the  more...
Managing High Performers Identifying Competencies and Interviewing on-line e-learning cbt (computer based) Managing High Performers: Defining and Finding High Performers, helps the learner to better identify high performers and, having recruited them, monitor and meet their needs. High performers must be motivated, and this course includes practical guidelines for establishing trust and building rapport with them. It also offers advice on how to successfully recruit high performers. The audience for  more...
Leading Change from the Front Line on-line e-learning cbt (computer based) Have you ever wanted something at work to change, but no one ever addressed the issue, so you just put up with it? Maybe you didn't bring it up because you thought you were the only person who didn't like it. Maybe you didn't want to make a fool of yourself by making it an issue. Or maybe you thought your boss would be irritated if you mentioned it. If any of this sounds familiar, this course is  more...
Team Leadership Promoting Your Team s Effectiveness on-line e-learning cbt (computer based) ...offers the student an overview of how to set goals, prevent team ineffectiveness, and measure individual and team performance. The program covers in detail the steps for setting effective goals, the steps for measuring team and individual performance, and the advantages and negative effects of diversity. Managers and team leaders who are responsible for a team's effectiveness in an  more...
Managing Upward Relationships on-line e-learning cbt (computer based) ...iduals' and organizations' performances. This course also offers the managers a common-sense perspective on how to keep their bosses happy, productive, and successful for their own success and for fostering a go The target for this path is senior level directors, senior managers of strategic business units, and advanced level managers. It would also be of interest to managers working in  more...
Offers Contracts and Organizational Exit HRCI PHR on-line e-learning cbt (computer based) ...cts regarding employment. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the complex issues of organizational exit--including downsizing, severance, and termination--are explored. The Human Resource Certification Institute's (HRCI) examinations cover a broad range of workforce planning and employment issues. As  more...
Offers Contracts and Exit from the Organization HRCI PHR on-line e-learning cbt (computer based) ...cts regarding employment. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the complex issues of organizational exit--including downsizing, severance, and termination--are explored. The Human Resource Certification Institute's (HRCI) examinations cover a broad range of workforce planning and employment issues. As  more...
Behavior Putting Your Best Foot Forward on-line e-learning cbt (computer based) ...eresting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new role. It will also show you some techniques for interacting with co-workers,  more...
Strategic Decision Making on-line e-learning cbt (computer based) The field of IT management continues to evolve as new methodologies and technologies are made available and adopted by the marketplace at large. Deciding what kinds of work your firm should outsource, whether to lease or buy, and the kinds of projects best kept in-house are matters of crucial concern to any IT manager. At the same time, an array of resource planning and management tools--CRM, ERP,  more...
IT Challenges Present and Future on-line e-learning cbt (computer based) With every improvement in information technology comes new challenge. Whether trying to upgrade systems, enhance e-commerce opportunities, or simply make projects more successful, your job as IT manager is to avoid the pitfalls inherent in each task. Meanwhile, new and demanding responsibilities are on the horizon for governance, cybersecurity, and incident response, fields that are still under  more...
The Six Sigma Change Agent on-line e-learning cbt (computer based) ... members, are resistant to change. That's why this course offers you an introduction to the forms resistance to change takes at both the organizational and team levels. You'll also explore ways of overcoming resistance to change and of building a change-friendly environment. Six Sigma is a registered trademark of Motorola Corporation, and all rights, title, and interest in Six Sigma belong to  more...
Six Sigma DMAIC Analyzing the Process on-line e-learning cbt (computer based) Imagine the perfect cup of coffee--it tastes and smells great, it's served at exactly the right temperature, and, best of all, it satisfies you every time. Because it's perfect, you find yourself returning again and again to the cafe that sells it. The perfect cup of coffee--or the perfect product or service--is what Six Sigma is all about. To achieve Six Sigma, a product or service has to be 99.9  more...
Attorney-Client Privilege on-line e-learning cbt (computer based) ...nication between attorneys and their clients. This course offers recommendations for using high-tech solutions to protect privileged information, ensuring attorney-client confidentiality. It also examines how recent changes in the anti-money laundering legislation could impact the privilege. Specific applications of the attorney-client privilege to particular circumstances will be determined on  more...
Harassment in the Workplace on-line e-learning cbt (computer based) Harassment in the workplace is not confined to sexual harassment. Harassment can be based on all protected characteristics, including race, color, national origin, religion, age, and disability. Depending on state law and other circumstances, additional characteristics such as sexual orientation and marital status may also be protected. An effective harassment prevention training program must  more...
HIPAA Privacy Rules on-line e-learning cbt (computer based) ...duals before the routine use of health information. HIPAA offers patients the right to a copy of their medical records, to request amendments to them if necessary, and to know the history of disclosures. This course helps covered entities recognize the key provisions of HIPAA, how their organizations are affected by HIPAA, and how the privacy rules impact upon them. The course also explains  more...
HIPAA Implementing Privacy Rules on-line e-learning cbt (computer based) The Health Insurance Portability and Accountability Act (HIPAA) mandates how healthcare plans, providers, and clearinghouses store and transmit individuals' health information. Implementation of and compliance with the HIPAA privacy rules is mandatory. These rules present significant challenges to the day-to-day operations of organizations involved in the healthcare industry. Organizations that  more...
Interviewing and Hiring Practices on-line e-learning cbt (computer based) This course is intended to teach learners how to exercise sound judgment in the hiring and interviewing process. Not many companies nowadays specify discriminatory characteristics either directly or openly in an advertisement, unless these are required by a bona fide occupational qualification. Your advertising medium, the questions you ask on forms, what you discuss in company publications, and  more...
Visual Basic 6 0 Advanced Enterprise Client Server Dev Part II on-line e-learning cbt (computer based) This course investigates advanced concepts and technologies that will help you develop more capable and reliable client/server applications with Visual Basic. It discusses the attributes of interfaces and the concept of an interface as a contract. It examines the basic IUnknown interface, the creation and implementation of abstract classes and multiple interfaces, and the fundamentals of the  more...
Introduction to Wireless LANs on-line e-learning cbt (computer based) This module discusses the wireless LAN market, presenting an overview of the past, present, and future of wireless LANs and provides an introduction to the standards that govern wireless LANs.  more...
How Wide Area Networks Work on-line e-learning cbt (computer based) This WestNet e-Learning module discusses the technologies used to connect two or more local area networks (LANs) over an extended distance, resulting in either a metropolitan area network (MAN) or wide area network (WAN). The difference between a MAN and a WAN will also be explored.  more...
Connecting Computers on-line e-learning cbt (computer based) This WestNet e-Learning module reviews the Physical Layer components and moves on to explain the deeper technical details of these media.  more...
Microsoft Windows XP Tablet PC Edition 2005 on-line e-learning cbt (computer based) ... allowing users to type, write, or dictate notes. It also offers interactivity features by accepting commands in the form of gestures drawn by users. This course will explain how a Tablet PC is different from a desktop or laptop. The unique features of a Tablet PC will be covered as well. Additionally, this course will include hardware and software specifications for a Tablet PC and methods to  more...
Data Security Archiving and Working Offline in Outlook 2007 on-line e-learning cbt (computer based) You can use the enhanced security features included in Microsoft Outlook 2007 to protect your e-mail and computer from malicious attacks that can arrive in the form of incoming e-mail messages. The program also provides you with tools used to archive and manage the size of your mailbox to ensure that you can locally store your e-mail messages for future reference. With Outlook 2007 you can choose  more...
Collaborative Features in Word 2007 on-line e-learning cbt (computer based) ...offers several options for securing and protecting Word documents as well as providing various collaborative features. This course demonstrates how to use Word 2007's document security, which includes locking document formatting, password protecting a document, marking a document as read-only, using Document Inspector, viewing privacy options, and adding a digital signature. It explains the  more...
Discover Your Tablet PC on-line e-learning cbt (computer based) ... allowing users to type, write, or dictate notes. It also offers new interactivity features by accepting commands in the form of gestures drawn by users. This course will explain how a Tablet PC is different from a desktop or a laptop. The features of a Tablet PC, its benefits and uses will be covered. Additionally, this course will include hardware and software specifications for a Tablet PC  more...
Personal Effectiveness - Teamworking: Undertsanding Team Roles on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Where people are working together, two plus two can equal more than four. People can achieve more than they would on their own as part of a cohesive and effective team, capitalising on each other's skills, experience and strengths. But working together isn't always sweetness and light. This course will help you gain an insight into the typical roles that you and other team members adopt. You'll  more...
Diversity: What Employees Should Know on-line e-learning cbt (computer based) In Diversity: What Employees Should Know, participants learn what diversity is and how it influences their relationships with others. They learn to differentiate between-and overcome-stereotyping, prejudice, and discrimination. They acquire the communication skills they need to build on the advantages that a diverse workplace offers.  more...
The Professional Teller: Providing Customer Service on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...offers the student an overview of the customer service process and how it affects relationships with customers. The program also covers how to understand the needs of angry customers, as well as how to serve them using a process designed specifically for serving angry customers. In addition, the program instructs the student how to use verbal and nonverbal communication in order to calm angry  more...
The Professional Teller: Working with Money on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd The Professional Teller: Working with Money offers the student an overview of the various features of money, the different forms of currency, and how money is packaged. The program also covers how to handle money by using the processes for paying and receiving cash. In addition, the program instructs the student how to organize and secure a drawer, as well as how to distinguish between real and  more...
The Professional Teller: Following Security Procedures on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...offers the student an overview of internal and external security measure that banks take, what procedures the student should follow to ensure bank security, and what actions the student should take in response to angry or violent customers and/or suspicious activity. The program also covers the common types of crimes committed against banks, including robbery, kidnapping, and bomb threats, as  more...
The Professional Teller: Observing Government Regulations on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...The Professional Teller: Observing Government Regulations offers the student an overview of the Expedited Funds Availability Act, or Regulation CC, and how it applies to daily situations. The program also covers funds availability schedules used by financial institutions and what circumstances allow the delaying of availability of funds. In addition, the program teaches the student about the  more...
Project Team Management Participating in a Project Team on-line e-learning cbt (computer based) ...offers the student information required to understand types of projects and project teams. The program covers guidelines for resolving conflict within a project team and for helping team members reach consensus. It also offers information on the personal responsibilities and communication skills needed to participate on a project team. Project team members, team members, and team leaders who  more...
Project Team Management Team Building Techniques on-line e-learning cbt (computer based) Project Team Management: Team Building Techniques offers the student information required to improve communication in a project team setting. The program covers guidelines for expressing yourself assertively, identifies team roles, and explains how to avoid common pitfalls in project team meetings. Project team members, team members, and team leaders who are interested in learning more about how  more...
Project Teams Building a Project Team on-line e-learning cbt (computer based) Project Teams: Building a Project Team offers students information required to establish and improve project teams. The program details guidelines for team goal setting, identifies motivational theories that impact project teams, and offers ways to manage a project team during times of change. Project managers, manager, and supervisors who are interested in learning more about how to build project  more...
Organizational Learning Deploying a Knowledge Management System on-line e-learning cbt (computer based) ...ational Learning: Deploying a Knowledge Management System offers the student an overview of information needed to conduct a pilot project and covers processes for deploying and monitoring knowledge management systems. The program includes the steps for developing a pilot project, the qualifications and characteristics of a knowledge management leader, and the elements of a knowledge management  more...
Exit Interviewing Skills Preparing for an Exit Interview on-line e-learning cbt (computer based) ...offers the student an overview of the purposes and types of exit interviews, how to set up exit interviews, and how to conduct them. The program covers who, when, and where the interviews should be conducted, as well as how they should be structured. It also covers guidelines for interviewing effectively, steps to prepare for exit interviews, communication techniques, and guidelines to prevent  more...
Quality Management The Quality Management Process on-line e-learning cbt (computer based) ...offers the student an overview of the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. The program also outlines how to achieve daily quality management, identify variation in processes, and control costs. Managers, supervisors, or team leaders who need to learn how to implement quality measures in order to increase quality  more...
tcw11-gfc--11/28/09-05:17:00-(20382)[A]-[A]-[B]