Online Offers eLearning

Offers Contracts and Exit from the Organization HRCI PHR ...Offers, Contracts, and Exit from the Organization (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) Human Resource (HR) professionals today have to deal with particularly sensitive subjects regarding employment. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the  more...

Improvement Methods and Implementation Issues in Six Sigma ...Six Sigma ASQ Six Sigma Black Belt (SSBB) Six Sigma offers many techniques and strategies to improve an organization's processes. As a Six Sigma team moves into the Improve phase, they begin to generate a list of solutions to address the causes of problems in the process. After plans have been developed, the implementation of the improved process needs to be tested and verified to ensure  more...

Forming Project Teams for Six Sigma ...le teams using training, timetabling, and technology, and offers vital tips for the first team meeting and all subsequent meetings. Acknowledging that today's organizations increasingly rely on virtual teams that cross geographic and cultural barriers, the course equips you with strategies for meeting the unique challenges of virtual teams. This course is aligned with the ASQ Certified Six  more...

Motivation and Communication in Six Sigma Teams ...o know how to use the right tool for the job. This course offers strategies for effective team facilitation and communication, exploring basic skills, strategic plans, and useful tools for communication. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge  more...

Data Collection and Measurement in Six Sigma ...sampling methods, and collection techniques available. It offers guidance for ensuring data integrity, pointing to different collecting methods for different informational needs, and recommending best practices for front-line data collectors. It compares the relative advantages of both manual and automated data collection, and surveys the wide variety of tools available for measuring the  more...

Six Sigma Process Improvement ... to deliver outstanding organizational results. Six Sigma offers many ways to improve your organization's processes, based on your priorities and business requirements. Whenever you delve into process improvement, you have the option to create new processes altogether or replace old processes with new ones. Six Sigma Champions generally choose to improve upon existing processes. This course  more...

Configuring and Troubleshooting User Access on Windows Vista ...terprise Support Technician Microsoft Windows Vista offers enhanced authentication mechanisms to allow legitimate users to log on to systems. These authentication mechanisms include using smart cards, biometrics, and username and password credentials. Once a user is logged onto the computer, Vista authorization allows the user specific permissions to access resources on that specific  more...

Launching a Successful Team Launching a Successful Team Leading successful teams is an art, and team leaders can face many challenges when trying to optimize team performance. Whether you're a current team leader or simply someone who would like to develop the skills that would make you a strong candidate, you need to know certain things about how teams function and what it takes to develop a high-performance team.  more...

Developing the Team and its Culture Developing the Team and its Culture Henry Ford once said that coming together is a beginning; keeping together is progress; working together is success. Mr. Ford knew the importance of teamwork. Ask anyone who has worked in a project or team environment, and he will tell you that team dynamics make a huge difference in terms of getting work done and in the whole working environment. A  more...

Improving Communication in Cross-cultural Relationships Improving Communication in Cross-cultural Relationships Cross-cultural communication has assumed even greater significance in the current global business context where people from diverse cultures share common business goals and working spaces on a day-to-day basis. It is essential for a skilled communicator to recognize and deal with cross-cultural differences and other barriers in the way  more...

Communicating Across Cultures ...ur style to different forms of communication. This course offers guidelines and best practices for speaking and writing across cultures. The course also highlights the importance of keeping your audience's cultural expectations in mind when creating presentations and how to make your presentations effective in a variety of cross-cultural settings. Finally, the course provides a chance to  more...

Code of Conduct Awareness ...concepts and benefits of a corporate code of conduct, and offers practical advice on how to apply the code to ethical dilemmas in a business environment. This course was developed with subject matter support provided by the Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational  more...

Cisco CVOICE 8 0 VoIP Call Legs Cisco CVOICE 8.0: VoIP Call Legs Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) The inherent characteristics of a converged voice and data IP network create challenges for network engineers and administrators in delivering voice traffic. This course describes the challenges of integrating a voice and data network and offers  more...

Effective Interfunctional Relationships ...ctional boundaries. The products or services your company offers require a cooperative effort to produce. But by nature, most companies are structured territorially. Every department head and manager has his or her own troops on call and a personal domain to defend. Protecting your turf may be instinctual, but it's also counterproductive. By not cooperating openly with other sections or  more...

Getting Ready to Coach ...offers organizations a win-win method for developing their employees. It not only helps individuals reach their potential but also helps the organization improve its productivity and competitiveness. In a rapidly changing business world, coaching can also help employees adjust and adapt their skill sets. Coaching is about encouraging, confronting, challenging, questioning, as well as  more...

OSHA 300 Recordkeeping ...ordkeeping requirements, the new recordkeeping forms, and offers a number of opportunities for you to practice classifying a case's recordability. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify forms and information required for OSHA 300 recordkeeping; describe measures that can be taken to protect  more...

Planning Your Field Sales Approach Planning Your Field Sales Approach What factors mark the difference between mediocre and great field sales performance? One characteristic of highly effective field sales representatives is their ability to efficiently plan their sales approach for both existing customers and prospects, as well as managing their time and territories effectively. Planning Your Field Sales Approach provides  more...

Using Business Tools to Manage Sales Teams Using Business Tools to Manage Sales Teams Managing your team is an important part of your job as a sales manager, but it isn't the only hat you wear. You also have to manage the business side of your sales manager position. For example, you have to know how to forecast sales accurately to determine the goals that your sales team will set. Like many sales managers, you've probably asked  more...

Attorney Client Privilege ...nication between attorneys and their clients. This course offers recommendations for using high-tech solutions to protect privileged information, ensuring attorney-client confidentiality. It also examines how recent changes in the anti-money laundering legislation could impact the privilege. Specific applications of the attorney-client privilege to particular circumstances will be determined on  more...

Special Design Tools in Design for Six Sigma ...Six Sigma ASQ Six Sigma Black Belt (SSBB) Six Sigma offers many techniques and strategies to improve an organization's processes. This course covers the strategic and tactical special design tools that can be utilized as a Six Sigma team designs products, processes, or services. Strategic special design tools like Porter's five forces model, portfolio architecting, and set-based design  more...

The Acct Equation and Financial Statements ...quate stockholders' equity. The basic accounting equation offers us a simple way to understand how these three elements assets, liabilities, and stockholders' equity relate to each other. Every economic activity, or transaction, in an organization affects two or more of these elements. It is therefore important to understand how these elements, and the underlying transactions, appear in  more...

Cisco CVOICE 8 0 Congestion Rate Limiting AutoQos ...g deployment and reducing human error. Cisco AutoQoS VoIP offers straightforward capabilities to automate VoIP deployments for customers who want to deploy IP telephony but who lack the expertise and staffing to plan and deploy IP QoS and IP services. Cisco AutoQoS for the Enterprise is a process in which two intelligent mechanisms are deployed to detect voice, video, and data traffic in Cisco  more...

Dreamweaver CS4 Site Maintenance Advanced Concepts ...of hand coding to interface-based design. Dreamweaver CS4 offers a number of tools and options, which can be used to hand code entire sites, or customize specific page sections. This course explores these coding features, and provides basic coverage of XML and XSLT. Collaborative site design and Dreamweaver extensions are also covered. The course also delves into how to make parts of your web  more...

MS Word for MAC 2011 Getting Started ...Microsoft's word processing tool for the Mac platform. It offers a streamlined interface and features that allow you to create attractive and engaging documents. The ribbon, which is unique to Microsoft Office, organizes Word's many features into related tabs and makes it easier to quickly access those you need. And if you don't want to start your document with a blank white page, you can  more...

Deploying Windows 7 Using Zero-Touch Installation ...indows 7 Enterprise Desktop Administrator Microsoft offers different deployment tools to deploy Windows operating systems. The most recent addition is Microsoft Deployment Toolkit 2010, which can be used in conjunction with System Center Configuration Manager 2007 to perform Zero-Touch Installations. Zero-Touch Installations enable deployment administrators to deploy Windows 7 over a  more...

Deploying Windows 7 Using WDS and USMT ...indows 7 Enterprise Desktop Administrator Microsoft offers many deployment tools for deploying Windows 7 throughout entire networks. Deciding which tool to use depends on many factors, including network configuration, cost, and down-time. Windows Deployment Services, one of the tools available, can be used to install Windows 7 directly over the network, without using the installation  more...

Overview of SAP Solutions Overview of SAP Solutions SAP SAP provides software systems to automate and integrate business operations across a wide range of activities from the front office to the back office, the field, and the factory floor. Large, integrated systems like SAP are commonly known as ERP (Enterprise Resource Planning) solutions. SAP has a range of ERP solutions which will help to integrate your business  more...

Financial Accounting with SAP Financial Accounting with SAP SAP The SAP Financial modules are at core of any integrated SAP System. All module transactions with a monetary impact flow through to the Finance module, usually in real time and automatically through the SAP configuration. In order to work with the Finance Module or any module, you must have an understanding of the concepts behind mySAP ERP and be familiar  more...

SAP Logistics Modules SAP Logistics Modules SAP The SAP Logistics modules help enable automation of supply chain operations related to logistics. Logistics refers to all the tasks a business performs in order to get a product or service to its desired location or state. This course discusses how the SAP Logistics modules enable Materials Management, Production Planning and Control and ultimately Sales and  more...

SAP ERP Architecture SAP ERP Architecture SAP The SAP ERP architecture has evolved and been refined over a number of decades. This course primarily discusses the SAP R/3 client-server architecture in the context of work processes, SAP R/3 instances, and system landscapes as well as the NetWeaver components that have been introduced to extend SAP R/3 capabilities. It explores how the various SAP systems can be  more...

SAP Administration SAP Administration SAP SAP administration tasks are essential to ensuring optimum performance and security in an SAP system. This course introduces the most common tasks for System Administrators in SAP, including work process configuration, error investigation, and system monitoring, as well as user management, role assignment, and other tasks necessary to ensure the security of information  more...

SAP Project Planning Implementation SAP Project Planning & Implementation SAP SAP provides tools to help businesses quickly and efficiently implement SAP through the Accelerated SAP (ASAP) Roadmap, and to configure SAP to fit the requirements of your business. This course surveys the key activities and tasks that make up the five phases of SAP implementation using ASAP methodology: Project Preparation, Business Blueprint,  more...

SAP Netweaver Platform SAP Netweaver Platform SAP SAP NetWeaver is an integration and application platform that aligns and integrates people, information, and business processes spread across different technological platforms. This course introduces SAP NetWeaver architecture components and tools and discusses how they serve and function as an integration or application platform for SAP solutions. NetWeaver's  more...

Configure Manager Maintain IP Services in Windows Server 2008 ...key IP service is the IP security protocol (IPSec), which offers essential security capabilities in Windows Server 2008 by providing improved authentication and cryptographic support, and by being closely integrated with the Windows Firewall and Advanced Security feature, Network Access Protection, and Active Directory Group Policy. This course is one in a series that covers the objectives for  more...

Using SharePoint 2010 with Office 2010 ...int 2010 with Office 2010 Microsoft SharePoint 2010 offers a wide variety of exciting Office integration, file synchronization, collaboration, and social computing features. This course explores the ways in which Office 2010 and SharePoint are integrated with one another. It also explores working with Office Web Apps so you can view and edit Office files in a browser window. In addition,  more...

MS SharePoint 2010 New Features for Power Users ...es for Power Users Microsoft SharePoint Server 2010 offers a number of new features and enhancements that help to ease the day-to-day tasks of power users. There are a number of changes to the SharePoint 2010 interface, as well as changes and enhancements in the method and location of accessing specific options. This course explores the enhanced SharePoint 2010 UI, the Getting Started  more...

Managing SharePoint 2010 Sites Lists and Libraries ...s and Libraries Microsoft Microsoft SharePoint 2010 offers a complete platform for collaboration, data management, and online information publishing. SharePoint sites provide the basis for these tasks, and are broken down further into objects like lists and libraries. Creating, managing, and customizing these sites, lists, and libraries are common tasks and responsibilities for SharePoint  more...

Managing SharePoint 2010 Pages Components ...publishing pages and web part pages. SharePoint 2010 also offers a new page type, referred to simply as a page. Organizations store and organize documents on SharePoint in a number of ways, and the management of this document storage is a common power user task. Workflows enable you to streamline the execution of existing business processes using SharePoint, and Web Parts provide additional  more...

Cisco Route 1 0 Implementing an OSPF-Based Solution ...onfigurations. OSPF presents some design limitations, but offers up solutions for each. Scalability, improved CPU and memory utilization, and the ability to mix small routers with large routers are all benefits of using proper route summarization techniques which is a key feature of OSPF. An OSPF network can scale to very large sizes, in part because of route summarization. Default routes can  more...

Cisco Route 1 0 EIGRP Implementation for the Enterprise ...ments, Enhanced Interior Gateway Routing Protocol (EIGRP) offers benefits and features over historical distance-vector routing protocols such as Routing Information Protocol version 1 (RIPv1). These benefits include rapid convergence, lower bandwidth utilization, and multiple routed protocol support besides IP. As an administrator, understanding the EIGRP commands used to configure a router is  more...

Storage Technologies Update ...mation Storage Associate Library (Exam E20-001) EMC offers various types of storage technologies with emphasis on the needs of the particular business involved. This course compares enterprise flash drives and conventional disk drive storage systems, and it compares RAID 6 with other types or RAID. The course discusses cloud computing and compares it to on-site and outsourced delivery  more...

Application Access Delivery in MS Win Server 2008 ...overs the Windows Server 2008 Terminal Services role that offers remote desktop and application access, including the capabilities provided by TS Licensing, TS RemoteApp, TS Web Access, TS Gateway, and TS Session Broker role services. It also covers options for deploying application packages to users or computers through AD DS Group Policy and a look at management using specialized System  more...

Management Improvements in Windows Server 2008 R2 ... Configuration (Exam 70-640) Windows Server 2008 R2 offers a number of improved as well as new features, especially in the area of management, virtualization, and server availability. This course begins with a focus on new management capabilities provided by Server Manager including the new Server Manager cmdlets and the ability to administer remote servers. PowerShell was introduced in  more...

The Retail Industry Overview Version 3 ...ds. Comprised of a variety of stakeholders, this industry offers customers the flexibility to buy products from around the world, which requires industry players to have a global supply chain that ensures their products can be cost-effectively sourced from various locations and delivered to individual customers no matter where they live. Industry players adopt unique strategies to overcome  more...

Delegation Essentials An Introduction to Delegation ...is course details what delegation is, and the benefits it offers managers, employees, and the organization. These include saving time and money, developing employees' skills and capabilities, and encouraging accountability. The course also outlines some of the qualities that successful delegators possess, such as trust in their employees and a willingness to take risks. Finally, it covers the  more...

MS Word for MAC 2011 Saving Printing Spellchecking ...rinting & Spellchecking Microsoft Word for Mac 2011 offers a variety of features that enable you to finalize your documents, including various saving and printing options. It also includes a spelling and grammar check tool that helps you to avoid embarrassing mistakes in your documents before sharing them with others. Once you're ready to share your work, you can e-mail your documents as  more...

MS Word for MAC 2011 Moving Around a Document ...oving Around a Document Microsoft Word for Mac 2011 offers a variety of intuitive navigation features that help you move around and find your way through documents, whether they're a few pages or hundreds of pages long This course explores basic navigation features such as scrollbars and built-in tools such as the Sidebar. The Sidebar combines features of the Document Map, thumbnails,  more...

Dealing With Conflict ...ive working relationships among team members. This course offers you an understanding about what causes conflicts on a team and the important role of healthy communication in handling conflicts. It presents many best practice approaches to resolving conflicts and illustrates the tenets of principled negotiation. By learning the principles and strategies presented in this course, you will have  more...

Organizational Behavior Dynamics of a Positive Organizational Culture Organizational Behavior: Dynamics of a Positive Organizational Culture An organizational culture isn't a set of rules or standards, but rather an interactive process - a social construct that's constantly changing. It's an invisible, dynamic force that drives a company and its actions. Culture is reflected in artifacts, patterns of acceptable behavior, and shared traditions, values,  more...

Campus to Corporate Developing a Professional Image Campus to Corporate: Developing a Professional Image Projecting a professional image is vital to career success. Knowing how to dress is part of it, but there's much more. It's about demonstrating your best qualities through the attitude you bring to your work. And it's about respecting yourself, your job, your organization, and your coworkers. This course explains how you can show  more...

Dreamweaver CS3 Site Maintenance Advanced Concepts ...of hand coding to interface-based design. Dreamweaver CS3 offers a number of tools and options, which can be used to hand code entire sites, or customize specific page sections. This course explores these coding features, and provides basic coverage of XML and XSLT. Collaborative site design, site map creation, and Dreamweaver extensions are also covered. Following the creation of a web site,  more...

Collaborative Features in Word 2007 ...s in Word 2007 Microsoft Microsoft Office Word 2007 offers several options for securing and protecting Word documents as well as providing various collaborative features. This course demonstrates how to use Word 2007's document security, which includes locking document formatting, password protecting a document, marking a document as read-only, using Document Inspector, viewing privacy  more...

Using Contacts Tasks Notes and Customizing the Interface in Outlook 2007 Using Contacts, Tasks, Notes, and Customizing the Interface in Outlook 2007 Microsoft Microsoft Outlook 2007 allows for easy creation and management of all contacts. It provides an easy to use interface for creating contacts, along with business cards, that can also be used for sending e-mail, making meeting requests and journal entries, as well as assigning tasks. Outlook also offers  more...

Completing Searches Printing Items and Working with RSS Feeds in Outlook 2007 ...utlook 2007 is a versatile e-mail client application that offers numerous features for interacting and sharing information with others. This course demonstrates the new Outlook 2007 search feature, Instant Search, which is used to locate and manipulate e-mail messages and other Outlook items. It also explores printing options using a variety of print styles. Lastly, RSS feeds will be discussed  more...

Data Security Archiving and Working Offline in Outlook 2007 Data Security, Archiving, and Working Offline in Outlook 2007 Microsoft You can use the enhanced security features included in Microsoft Outlook 2007 to protect your e-mail and computer from malicious attacks that can arrive in the form of incoming e-mail messages. The program also provides you with tools used to archive and manage the size of your mailbox to ensure that you can locally  more...

Basic Access 2007 Forms ...s 2007 Forms Microsoft Microsoft Office Access 2007 offers several options for creating, customizing, and managing forms. This course describes multiple methods of form creation, including the Form, Split Form, Multiple Items, Blank Form, and Form Design tools and the Form Wizard. This course also explores controls the available types, how they are added to a form, how their properties  more...

Importing and Exporting Data and Data Presentation in Access 2007 ... Access 2007 Microsoft Microsoft Office Access 2007 offers several options for importing and exporting data, and also provides a variety of data presentation strategies. With Access 2007 you can link to, or import data and objects from external sources such as other Access databases, Excel spreadsheets, text files, XML files, and SharePoint lists. You can also export data and objects from  more...

Managing Virtual Teams ...stance, time zones, and cultural differences. This course offers leaders a framework for successfully leading virtual teams. It outlines the key competencies that members of virtual teams should possess and offers guidelines for specific virtual team activities, such as teleconferencing and decision making. It also highlights a variety of tools and technologies that are commonly used for  more...

Visual Basic Customized Programming Visual Basic: Customized Programming Microsoft Visual Basic offers flexibility to the programmer in many new ways in the latest installment of Visual Studio. This course focuses on customized programming such as Interoperability, Reflection, new Drawing Classes for graphics, and Globalization.  more...

SQL Server 2008 Backups Restores and Database Snapshots ...ecovery or a point-in-time recovery. SQL Server 2008 also offers database snapshots, which can be used to revert a database to a specific point when the snapshot was taken. This helps to store historical data and provides protection against administrative errors. This course demonstrates how to perform backup and recovery operations, as well as how to create database snapshots and revert to a  more...

Creating Modifying Table Index Partitions in SQL Server 2008 ... Database Development (Exam 70-433) SQL Server 2008 offers the use of partitions to manage subsets of data for large tables and indexes. Partitions can be used to improve the read/write performance on tables within a database by allowing the data within tables to be spread across multiple filegroups, whereas standard tables must be contained within a single filegroup. Data that is stored  more...

Performing Advanced Query Techniques in SQL Server 2008 ...08, Database Development (Exam 70-433) Transact-SQL offers advanced query techniques, such as built-in aggregate, scalar, and ranking functions, and common table expressions to manipulate the result set for a query. To manipulate the result sets and generate rollup information, such as totals, the CUBE, GROUPING SETS, and ROLLUP operators can be used with the GROUP BY statement. UNION,  more...

Using SQL Server 2008 Messaging Full-Text Search Scripts Track Changes ...etween instances of SQL Server 2008. SQL Server 2008 also offers a way for developers to track changes within the database using either change tracking or change data capture. SQL Server's full-text search component can be implemented to ensure that specific data is returned based on search words and phrases. PowerShell has been integrated into SQL Server and offers cmdlets to perform actions  more...

Gathering Performance Data in SQL Server 2008 ...ture of databases based on your analysis. SQL Server 2008 offers the ability to view the actual or planned execution plan for queries to ensure transactions are executed with the most efficient path possible. Another set of diagnostic tools provided by SQL Server 2008 are the Dynamic Management Views (DMVs), which help you monitor the health of a server and diagnose problems that may be  more...

Implementing SQL Server 2008 Integration Services ...Maintenance (Exam 70-448) Microsoft SQL Server 2008 offers a combination of powerful Business Intelligence services to help clients develop and manage sophisticated business intelligence solutions. With the Database Engine at its core, SQL Server 2008 offers integration, reporting, and analysis tools to access and process the data necessary to create business solutions. This course gives  more...

Oracle Database 11g Installation of Clusterware RAC ...on of a cluster of standard, low-cost modular servers and offers high availability, scalability, and important grid computing features. This course provides an introduction to Oracle Database 11g: Real Application Clusters (RAC) and demonstrates how to fulfill the pre-installation requirements for Oracle Clusterware as well as how to install and configure Clusterware. It also demonstrates the  more...

Oracle Database 11g R2 Installation Oracle Restart ...Oracle Restart Oracle Oracle Database 11g Release 2 offers a unique scale-out technology with a single database instance, lower server and storage costs, and increased availability and scalability. It also provides customers with improved user service levels, reduced down-time, and more efficient use of IT resources as well as an increased level of performance and security. In addition it  more...

Oracle Database 11g R2 Oracle Partioning Security Features ...urity Features Oracle Oracle Database 11g Release 2 offers more advanced data warehouse, partitioning, security and network feature enhancements to allow the DBA to provide a more efficient way for users to access data in a secure environment. This course covers the enhanced data warehouse and partition enhancements, which includes support for loading data stored in compressed files, new  more...

Oracle Database 11g R2 Using Change Management Solutions ...ffectively and efficiently. Oracle Database 11g Release 2 offers significant advances in the areas of automatic diagnostics, supportability, and change management. It can be expensive for organizations to evaluate and implement changes to their data center infrastructure, and Oracle addresses this issue with a collection of solutions under the umbrella of Change Management. These consist of SQL  more...

Oracle Database 11g R2 Intelligent Infrastructure Enhancements ...e Enhancements Oracle Oracle Database 11g Release 2 offers new intelligent infrastructure features to aid DBAs by automatically gathering performance metrics for problem detection and self-tuning purposes. The information gathered can be viewed by the DBA using either reports or views, as well as the alert log. Oracle Database 11g has expanded features for automatic SQL tuning and the  more...

Oracle Database 11g R2 Diagnosability Enhancements ...y Enhancements Oracle Oracle Database 11g Release 2 offers new diagnosability enhancements to help DBAs in diagnosing, resolving, and preventing problems. These new features include enhancements to problem and incident identification, running health checks, and performing repairs on SQL statements. These features enables the DBA to quickly and efficiently diagnose issues and report  more...

Oracle Database 11g R2 SQL Monitoring Performance Enhancements ...e Enhancements Oracle Oracle Database 11g Release 2 offers improvements and new features to provide DBAs a better way to monitor SQL commands in real-time and to allow the database to automatically manage its own memory and gather optimizer statistics. These features enable the DBA to ensure the optimal memory sizes are being used for the database using Automatic Memory Management, and  more...

Oracle Database 11g R2 Application Performance Enhancements ...e Enhancements Oracle Oracle Database 11g Release 2 offers improved and new features to provide better application performance. It offers online table redefinition, which allows tables to be modified without affecting the availability of the table to users and does not affect any of its dependencies. This allows for easier application changes and improved query and DML performance.  more...

Oracle Database 11g R2 Backup Recover Archive Repair Data ... & Repair Data Oracle Oracle Database 11g Release 2 offers new and improved features to ensure for continuous data access, even during unplanned failures and scheduled maintenance tasks. New RMAN features make it easier to backup, recover and duplicate databases in a timely manner while minimizing data loss. It also offers Flashback technology, giving DBAs additional protection against  more...

Oracle Database 11g R2 Oracle Scheduler Secure Backup ... Secure Backup Oracle Oracle Database 11g Release 2 offers improvements to Oracle Scheduler that increases efficiency and usability. These include allowing users to get specific email notifications about job activities, triggering jobs to automatically execute when the specified file is received, enabling jobs to run on multiple nodes while managing it from a central location, and running  more...

Oracle Database 11g R2 The ASM Instance Network Connectivity ... Workshop I Release 2 Oracle Database 11g Release 2 offers Automatic Storage Management (ASM), which eliminates the need for many tasks that are required on a non-ASM storage environment by the DBA. Some of these tasks include I/O performance tuning, file system, cluster file system, and raw device management, and data file movements and reorganizations. When ASM is used, an ASM instance  more...

Oracle Database 11g R2 Moving Data Oracle Support ... are required to move data. Oracle Database 11g Release 2 offers various ways to complete this task, including Oracle Data Pump, SQL*Loader, and the use of external tables. DBAs are also required to ensure that the database is up-to-date with the latest patches and that critical errors are resolved, which includes contacting Oracle for support. This course explores how to move data using Data  more...

SAPBusinessObjects Dashboards and Analytics SAPBusinessObjects: Dashboards and Analytics SAP The typical enterprise generates hundreds of management reports on a weekly basis. As companies grow and continue to add new channels, benchmarking and weekly reporting are key to helping top management keep a finger on the pulse of the business. With all those reports to wade through, business executives need a reporting format that provides  more...

Developing a Code of Ethical Conduct Developing a Code of Ethical Conduct Become a better employee by understanding that honoring shared values and beliefs will gain you a reputation for being responsible, fair, honest, and respectful. These are essential qualities for both personal and professional success. Following a personal code of ethics is a good way to apply ethical principles and to ensure your reputation and integrity  more...

Preparing to Communicate Effectively at the C Level Preparing to Communicate Effectively at the "C" Level Does your job require you to communicate mission-critical data with senior executives? Perhaps you have opportunities to influence executive decision-making, but don't know how best to deliver your message. In order to make the most of your communication with the "C" level, you need to be prepared. This course helps you shape and clarify  more...

Techniques for Communicating Effectively with Senior Executives Techniques for Communicating Effectively with Senior Executives Understanding how to communicate effectively with senior executives is a valuable skill for any professional. How else will you pitch your great idea to your CEO or report on key successes or failures? What if you've got only a few minutes to get your message across? This course provides direction on how to carry out  more...

Monitor Network Infrastructure in Windows Server 2008 ... server. Also covered is the improved Event Viewer, which offers a great new interface, new Applications and Services Logs, and the ability to create custom views based on other event logs. This course is one in a series that covers the objectives for Microsoft exam 70-642 TS: Windows Server 2008 Network Infrastructure, Configuring. Passing this exam completes the requirements for the MCTS:  more...

Evaluating Supplier Performance Managing Supplier Relationships Evaluating Supplier Performance & Managing Supplier Relationships Evaluating the performance of your suppliers and maintaining mutually fulfilling relationships with them are essential activities in supplier relationship management. There are many types of supplier-related problems that you may have to deal with, and effective purchasing personnel use key performance criteria to analyze and  more...

Introduction to the Administration of a Medical Office ...ned with the ?busy? professional in mind, the course also offers individualized assistance. The course is laid out in a ?4 week? time frame, assuming 5 hours per week; however, it may be completed in less or more time if necessary, dependant on the student?s needs. The course is ?self-directed? in that the course is set up to allow a student to complete the lessons, assignments and tests on  more...

Instructor Led-Search Engine Training Workshop ...spects can find your site. This easy comprehensive course offers exercises, activities, assignments, video media, and additional resources and information that will enable you to advance your site in the top of the search engines in easy-to-do-steps. We invite both experienced and novice to enhance your skills and become familiar with the concepts presented in this course. To be competitive on  more...

Search Engine Training Workshop-Self Directed ...spects can find your site. This easy comprehensive course offers exercises, activities, assignments, video media, and additional resources and information that will enable you to advance your site in the top of the search engines in easy-to-do-steps. We invite both experienced and novice to enhance your skills and become familiar with the concepts presented in this comprehensive course. To be  more...

Pay Per Click Search Engines-Boost Traffic to your Site The advent of pay-for click search engines now offers you the benefit of instant traffic. Achieving high rankings with the search engines can take as much as 4-6 months with a new site. With pay-per-click search engines people find you immediately after you set up your account and your bidding request is approved.  more...

Complete Course in Professional Medical Transcription using MIME method of instruction Student Edition ...n with the Medical Transcription Training Institute, MIME offers instructor availability 18 hours a day, virtual classrooms, forums and chat rooms, that allow students to interact directly with each other and their instructors to get helpful advice and timely assistance. All modules combine instruction and theory with a hands-on approach so students acquire practical experience early on. Each  more...

Complete Course in Professional Medical Transcription Using MIME Method of Instruction Professional Edition ...n with the Medical Transcription Training Institute, MIME offers instructor availability 18 hours a day, virtual classrooms, forums, and chat rooms that allow students to interact directly with each other and their instructors to get helpful advice and help with any questions they have. All modules combine instruction and theory with a hands-on approach so students acquire practical experience  more...

A Workshop Approach to Mastering RoboHelp Office (Latest Release) ...oboHelp for only $499, Reg.$999 See Details) This course offers individuals an opportunity to build a standalone help project by applying the principles outlined in each of the three lesson plans through a systematic and hands-on approach. Each student will develop and create their own online help project using the techniques and objectives discussed in each lesson plan. Actual problem solving  more...

Typing Pal--The Best Online Typing Course ...or improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The software applies these statistics to come up with specially designed exercises that  more...

Typing Pal--The Best Online Typing Course ...or improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The software applies these statistics to come up with specially designed exercises that  more...

Typing Pal--The Best Online Typing Course ...or improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The software applies these statistics to come up with specially designed exercises that  more...

Learn Authorware In 45 Days ...offers you an inexpensive why of learning how to develop multimedia programs using a very powerful authoring program called Authorware. You will need to purchase a textbook, which includes the Authorware program. The textbook guides you step by step through the development of several Authorware projects. The course length of time is based on the free usage of the 45 day trial version of  more...

Palm OS 4 0 Tips And Tricks This course offers tips to help students take full advantage of the many features the Palm Organizer offers them, and they will gain a better understanding of how they can use the Palm to organize their schedules.  more...

Palm Tips And Tricks This course offers tips to help students take full advantage of the many features the Palm organizer offers them.  more...

Pocket PC Tips And Tricks This course teaches students the basic features and functions of the Pocket PC and also provides tips to help students take full advantage of the many features the Pocket PC offers them.  more...

Time Management Using Microsoft Outlook 2002 ...ders, Calendar, and Rules Wizard, to plan their time, and offers tips on how to use other time management tools, such as paper-based products, hand-held devices, and other applications. The scope of the course includes understanding time management theory/philosophy, keeping a time log/diary, handling stress, developing a system of organization, identifying priorities, setting and achieving  more...

Word 97 Level 1 This course is designed to familiarize users with key introductory features of Word 97. Because there are so many tools that Microsoft Word offers in the world of word processing, this course will touch on the most basic and necessary of these tools.  more...

Understanding the Learning Process ...ng relationships throughout the organization. This course offers suggestions and techniques for building up the communication highway between you and your employees. You will learn ways to open up more to your employees as you see things through their perspective. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. You might have  more...

Recognizing Employee Performance ...o identify the recognition methods that your organization offers. There are suggestions for powerful non-monetary rewards and ideas on how to use the job as a way to recognize and motivate. There are also techniques to help you deliver recognition effectively through coaching and feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this  more...

Pharmacy Technician National Certification Exam Preparation Course ...swer questions about other practice settings. The program offers great flexibility you may log in to your course from any computer with an internet connection! The course includes review of the following topics. Pharmacology Review ? Pharmacology can be an intimidating subject, but not when you are reading our material! Every section is written in easy-to-understand language. You will study  more...

How to Successfully Manage a Small Business Pay Per Click Advertising Budget ...ou money. The advent of pay-for-click search engines now offers you a benefit of instant traffic. To achieve high rankings with the search engines can take 4-6 months with a new site, but with pay-per-click search engines people find you immediately after you setup your account and your bidding request is approved. This tutorial is designed to take you step by step through the process with  more...

Certificate in Technical Writing ...ity.This highly acclaimed institution of higher education offers Techwriter-Certification students the opportunity to earn valid, Certificate Credentials at the successful conclusion of their course of study. The Certificate in Technical Writing is clearly printed along with the student's name and the University Watermark. Certificate Processing Fees apply. How many hours of study must I engage  more...

Certificate in Technical Writing for Current Technical Writers ...ty. This highly acclaimed institution of higher education offers Techwriter-Certification students the opportunity to earn valid, Certificate Credentials at the successful conclusion of their course of study. The Certificate in Technical Writing is clearly printed along with the student's name and the University Watermark. Certificate Processing Fees apply. How many hours of study must I engage  more...

Job-Seekers Workshop: 10 steps to a new beginning Welcome to our Employment Strategies Workshop The Employment Strategies Workshop begins with determining career requirements with a helpful worksheet, then explains how to find potential employers using the Net, networking and the direct approach; shows how to develop, personalize and target a resume (includes samples), write an effective cover letter (includes samples); talks about the best ways  more...

Introduction to Teaching Online ...is course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers.? If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education Credit.? The course provider will be happy to provide you with appropriate documentation. This course is designed for K12 teachers but the  more...

Blackboard Basics for K12 ...is course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers.? If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education Credit.? The course provider will be happy to provide you with appropriate documentation. This course is designed for K12 teachers but the  more...

Computer Fundamentals ...is course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers.? If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education Credit.? The course provider will be happy to provide you with appropriate documentation. This course is designed for K12 teachers but the  more...

Developing Curriculum for Online Programs ...is course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers.? If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education Credit.? The course provider will be happy to provide you with appropriate documentation. This course is designed for K12 teachers but the  more...

Graphics & Digital Imaging Fundamentals ...is course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers. If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education Credit. The course provider will be happy to provide you with appropriate documentation. This course is designed for K12 teachers but the  more...

HyperStudio Basics ...is course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers. If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education Credit. The course provider will be happy to provide you with appropriate documentation. This course is designed for K12 teachers but the  more...

Instructional Design for the Online Learning Environment ...is course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers. If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education Credit. The course provider will be happy to provide you with appropriate documentation. This course is designed for K12 teachers but the  more...

Introduction to Inspiration and Kidspiration ...is course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers. If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education Credit. The course provider will be happy to provide you with appropriate documentation. This course is designed for K12 teachers but the  more...

Introduction to Respondus ...is course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers. If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education Credit. The course provider will be happy to provide you with appropriate documentation. This course is designed for K12 teachers but the  more...

Introduction to WebQuests ...is course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers. If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education Credit. The course provider will be happy to provide you with appropriate documentation. This course is designed for K12 teachers but the  more...

Online Research Techniques ...is course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers.? If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education Credit.? The course provider will be happy to provide you with appropriate documentation. This course is designed for K12 teachers but the  more...

Technology Integration - Best Practices ...is course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers.? If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education Credit.? The course provider will be happy to provide you with appropriate documentation. This course is designed for K12 teachers but the  more...

Using a Digital Camera ...is course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers.? If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education Credit.? The course provider will be happy to provide you with appropriate documentation. This course is designed for K12 teachers but the  more...

Using a Scanner ...is course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers.? If you are located in a state other than Michigan, please check to see if your State Board will honor the Continuing Education Credit.? The course provider will be happy to provide you with appropriate documentation. This course is designed for K12 teachers but the  more...

NETS`T - National Education Technology Standards for Teachers This course prepares educators for meeting the widely adopted National Education Technology Standards for Teachers. The course completion is set for 90 Days but the student can take less or more time to complete (1 year max). A course designed to prepare teachers for the NETS*T certification standard. The ISTE National Educational Technology Standards for Teachers (NETS?T), developed by the  more...

Flash I: Mastering the Tools ... to your instructor. The instructor then marks your work, offers advice on how it can be improved, and provides important feedback. Also, the course culminates in a comprehensive course project that you will submit to the instructor. Again, you will be provided with expert feedback. Will I be able to interact with other students? Yes. This course is designed to encourage student interaction  more...

Bartending the Easy Way-Online ...uirement for "certification" in most states. This course offers you "Professional Certification" and, in order to assure that you are aware of your state's most up-to-date laws, we will also provide a phone number where you can call for your state's regulations and age of service laws.How can I learn everything I need to know about bartending from an online course? In this class you will learn  more...

Bartending to the Max-Online ...uirement for "certification" in most states. This course offers you "Professional Certification" and, in order to assure that you are aware of your state's most up-to-date laws, we will also provide a phone number where you can call for your state's regulations and age of service laws.How can I learn everything I need to know about bartending from an online course? In this class you will learn  more...

Conducting Business in Latin America ...ss there. Latin America is an evolving economic area that offers great prospects for many U.S. based businesses. This region contains a wealth of natural resources, available labor, and consumer demand for both U.S. products and services. This course provides students with the foundation and insight they will need to successfully conduct business in the region and market themselves to U.S.  more...

Microsoft Exam 70-504: TS: Microsoft .NET Framework 3.5 - Windows Workflow Foundation Application Development Training Course ...offers you the most effective way to earn your Microsoft Certified Technology Specialist (MCTS). QuickCert's MCTS 70-504 Course, TS: Microsoft .NET Framework 3.5 - Windows Workflow Foundation Application Development teaches students the Microsoft Visual Studio 2008 development environment and how to use the Microsoft .NET Framework 3.5 to create a Web application that delivers dynamic content  more...

Expert Certificate Course in Medical Coding ...employment possibilities at your fingertips. This course offers expertly prepared material that will train you to become a professional medical coder in your own time and on your own terms. Working from your home or in a healthcare facility, you would assign the codes you learn to medical diagnoses and procedures. Another important aspect of medical coding is that it is used to keep records  more...

Expert Certificate Course in Medical Transcription with Work Placement Program ...ork with other students. Plus, our Graduate Career Center offers many services, including one-on-one counseling, a "help hot line" and resume evaluations. All modules in the Medical Transcription course are comprised of teaching materials and exercises, plus online testing, all of which can be easily accessed at the student?s convenience. Time length will vary depending on the student?s  more...

Legal Transcription Training ... leader in development of training materials. This course offers a Certificate of Completion allowing you to sit for any state exams. The need for legal support staff increases with the litigation processes so prevalent now. Administrative law (local, state and federal government) requires massive record-keeping. Much of that information is related to recorded hearings. The Department of Labor  more...

Microsoft PowerPoint 2003 (Levels 1-2-3) ...lete set of tools for creating powerful presentations and offers tools to allow you to organize and format your material easily. We suggest a 90 day period or sooner for completion of study. You will have 1 year access to this course. Microsoft PowerPoint 2003 Our Powerpoint 2003 provides a complete set of tools for creating powerful presentations and offers tools to allow you to organize and  more...

MSHA Part 46 Refresher ...t address issues of your specific operation. This course offers special instruction that will help you do that as well as provide training for the more generic MSHA recommended topics. In addition, it will help you accomplish your ultimate goal beyond MSHA compliance: to keep you safe in mine work areas. You should be aware of what regulations cover your activity at the mine. There may be  more...

Recruiting & Hiring Training & Certification Program Learn the basics of recruiting and hiring, as well as earn a "Fundamentals Of Recruiting & Hiring" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our Recruiting & Hiring Training & Certification Program provides details on the steps necessary to legally and effectively recruit and  more...

Windows Vista Essentials ...offers the tools needed to become a proficient Microsoft Windows Vista user in no time through comprehensive lessons and engaging quizzes, allowing the user to choose which lesson to learn.. Whether the user is a beginner who wants to learn basic operations of the new Windows environment or a seasoned user, learning to access advanced functions and new features, this comprehensive training  more...

Microsoft Exam 70-536: TS: Microsoft .NET Framework - Application Development Foundation ...offers you the most effective way to earn your Microsoft Certified Technology Specialist (MCTS). The MCTS 70-536 course teaches students how to develop applications that use system types and collections, how to implement service processes, threading, and application domains in a .NET Framework application, embedding configuration, diagnostic, management, and installation features into a .NET  more...

Microsoft Exam 70-561: Microsoft .NET Framework 3.5, ADO.NET Application Development Training Course ...offers you the most effective way to earn your Microsoft Certified Technology Specialist (MCTS). The MCTS 70-562 course, Microsoft .NET Framework 3.5, ADO .NET Application Development teaches web and application developers the knowledge and skills to access and modify data using ADO.NET 3.5. Students will learn how to connect to data sources, selecting, querying and modifying data,  more...

Microsoft Exam 70-562: Microsoft .NET Framework 3.5, ASP.NET Application Development ...offers you the most effective way to earn your Microsoft Certified Technology Specialist (MCTS). The MCTS 70-562 course, Microsoft .NET Framework 3.5, ASP.NET Application Development teaches introductory-level web developers the fundamentals of Web application development and best practices for Microsoft Web development technologies, including ASP.NET 3.5, ASP.NET AJAX Extensions and  more...

Microsoft Exam 70-620: MCTS: Microsoft Windows Vista, Configuring Certification Training Course ...r Microsoft Certified Systems Engineer (MCSE) This course offers you the most effective way to earn your Microsoft Certified Technology Specialist (MCTS). Developers holding the Microsoft Certified Technology Specialist: Windows Vista, Configuration certification have demonstrated the knowledge and skills necessary to troubleshoot network connectivity and application issues on Windows Vista.  more...

Microsoft Exam 70-640: TS: Windows Server 2008 Active Directory, Configuring Certification Training Course ...IT Professional (MCITP): Server Administrator This course offers you the most effective way to earn your Microsoft Certified Technology Specialist (MCTS). The Microsoft Certified Technology Specialist (MCTS) on Windows Server 2008 credential is intended for IT professionals who work in the complex computing environment of medium-sized to large companies. This course follows the approved  more...

Microsoft Exam 70-643: TS: Windows Server 2008 Applications Infrastructure, Configuring Certification Training Course ...IT Professional (MCITP): Server Administrator This course offers you the most effective way to earn your Microsoft Certified Technology Specialist (MCTS). The Microsoft Certified Technology Specialist (MCTS) on Windows Server 2008 credential is intended for IT professionals who work in the complex computing environment of medium-sized to large companies. This course follows the approved  more...

Microsoft Exam 70-646: PRO: Windows Server 2008, Server Administrator Certification Training Course ... Professional (MCITP): Server Administrator. This course offers you the fastest way to earn your MCITP Enterprise Server 2008 Certification. The Microsoft Certified IT Professional (MCITP) credential is the leading certification for Windows Server 2008. It provides widely recognized, objective validation of your ability to perform critical, current IT job roles by using Microsoft technologies  more...

Microsoft Exam 70-647: PRO: Windows Server 2008, Enterprise Administrator Certification Training Course ... Professional (MCITP): Server Administrator. This course offers you the fastest way to earn your MCITP Enterprise Administrator Certification. The Microsoft Certified IT Professional (MCITP) credential is the leading certification for Windows Server 2008. It provides widely recognized, objective validation of your ability to perform critical, current IT job roles by using Microsoft  more...

Adobe 80 Course Online Library ...your own pace for e-learning. Our instructional interface offers useful features such as fast forward, pause, bookmark a lesson, track your progress plus many more. Features such as these allow you to watch the course lessons and learn just what you want. New content is added monthly, so the library of training available to you keeps getting larger, but you don`t have to pay for it. And that`s  more...

Managing Upward Relationships Managing upward relationships is the art of consciously improving collaboration with superiors so that subordinate managers can reap the best personal and organizational results. Managers share the responsibility for managing the relationship with the top management and Board of Directors of the company. Taking advantage of that responsibility will strengthen motivation, productivity, and overall  more...

Building a Firm Foundation The behavioral-based interviewing process begins with laying a firm foundation for success. Before you bring a candidate in for the interview, much work must be done behind the scenes. This course will help you set the stage for success. You'll understand why hiring is the key to your organization's success, and you'll learn about the legalities of hiring. You'll explore various hiring options and  more...

Industry Overview Information Technology Though estimates on global spending for information and communications technologies run in the trillions of dollars, this giant industry continues to struggle through fluctuating markets and must concentrate on continuous improvement to survive. Most agree that the demand for IT products and services will continue to increase, but at the same time, the customer is demanding more value per dollar  more...

Critical Thinking Skills for Managing ...problem solvers, and powerful decision makers. The course offers analysis methodology that will sharpen managerial ability through all the stages of the critical thinking process; situation assessment, problem solving, and decision making. Leaders will learn how to hone their issue identification skills, refine their questioning techniques, and maximize their decision-making outcomes. Critical  more...

Strategic Decision Making The field of IT management continues to evolve as new methodologies and technologies are made available and adopted by the marketplace at large. Deciding what kinds of work your firm should outsource, whether to lease or buy, and the kinds of projects best kept in-house are matters of crucial concern to any IT manager. At the same time, an array of resource planning and management tools--CRM, ERP,  more...

IT Challenges Present and Future With every improvement in information technology comes new challenge. Whether trying to upgrade systems, enhance e-commerce opportunities, or simply make projects more successful, your job as IT manager is to avoid the pitfalls inherent in each task. Meanwhile, new and demanding responsibilities are on the horizon for governance, cybersecurity, and incident response, fields that are still under  more...

Technical Support Agent Skills Simulation Having evolved far beyond the "break-fix" model, today's technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson  more...

HIPAA Privacy Rules ...duals before the routine use of health information. HIPAA offers patients the right to a copy of their medical records, to request amendments to them if necessary, and to know the history of disclosures. This course helps covered entities recognize the key provisions of HIPAA, how their organizations are affected by HIPAA, and how the privacy rules impact upon them. This course was developed  more...

HIPAA Implementing Privacy Rules The Health Insurance Portability and Accountability Act (HIPAA) mandates how healthcare plans, providers, and clearinghouses store and transmit individuals' health information. Implementation of and compliance with the HIPAA privacy rules is mandatory. These rules present significant challenges to the day-to-day operations of organizations involved in the healthcare industry. Organizations that  more...

Harassment in the Workplace ...ront workplace harassment, and how to prevent it. It also offers advice on selecting the best course of action to take should you find yourself involved in an incident of harassment. If you have questions about harassment either during or after this course, please contact the designated human resources professional at your company who is trained in this area. This course was developed with  more...

Lawsuits and Negotiations ...he decision to sue much like other business decisions and offers criteria that management can use to perform a cost-benefit analysis. It begins by presenting proactive management strategies for discouraging damaging lawsuits and avoiding costly litigation. It examines forms of alternative dispute resolution, including negotiation, mediation, and arbitration, and the respective strengths of  more...

Professional Selling Over the Phone Preparation Strategies ...sional Selling Over the Phone: Preparation and Strategies offers the student guidelines for preparing the teleselling workspace and maximizing telesales calls. The program provides processes for preparing telesales scripts and managing telesales calls. In addition, the program offers the student examples of communication techniques, such as implementing components of an effective voice,  more...

Professional Selling Over the Phone Prospecting ...offers the student examples of sources for finding telesales prospects and information to leave on prospects' voice mail. The program provides a process for maintaining a positive attitude and identifies the components of the soft sell. In addition, the program offers the student guidelines for building and maintaining relationships with prospects. Learn To  more...

Professional Selling Over the Phone Closing a Sale ...offers the student examples of cross-selling techniques. The program provides processes for gaining feedback from customers, addressing rejection, resolving telesales objections, and closing a sale. In addition, the program offers the student guidelines for preparing to close sales with customers. Learn To Identify the guidelines for preparing to close  more...

Essentials of Business Law Employment Law ...offers the student an overview of employment law essentials. This program identifies the elements of agent and principal relationships, the duties of agents and principals, and ways in which agreements between these two parties are ratified. The program also identifies fair labor laws and labor and management issues, including actions that constitute wrongful discharge and a violation of  more...

Essentials of Business Law The Legal Environment ...offers the student an overview of the information needed to identify the functions, classifications, and sources of law. The program identifies the structure of the state and federal court system, as well as trial procedures, jurisdiction issues, and alternative resolution methods. The program also details crimes and torts relating to businesses, as well as tort duties, vicarious and direct  more...

Strategic Management Establishing Strategic Focus ...offers the student an overview of the information required to identify appropriate terms and language associated with strategic management, recognize benefits gained from a successful strategic plan, and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making, and the guidelines to make the strategic management  more...

Strategic Management Analyzing Strategic Options ...offers the student an overview of the information required to develop an effective strategic option, consider appropriate issues when performing a strategic audit, and use the SWOT review to analyze a company's situation. The program describes how to evaluate internal resources, capabilities, and core competencies, and analyze external factors, such as industry trends and competition. Learn  more...

Strategic Management Developing a Successful Process ...offers the student an overview of the information required to identify the components that comprise an effective planning document and organize an appropriate strategic business plan. The student will learn the proper guidelines to get the plan accepted as well as the correct steps to implement, execute, and monitor the plan effectively. Learn To Identify the  more...

Competitive Intelligence Implementing a Competitive Intelligence System ...elligence: Implementing a Competitive Intelligence System offers the student an overview of what competitive intelligence (CI) entails, and how to develop and implement a CI system in an organization. The program covers in detail the benefits of having CI in an organization, as well as the steps of the CI process. It also covers the types of CI systems and how to select one. Learn To  more...

Quality Management The Quality Management Process ...offers the student an overview of the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. The program also outlines how to achieve daily quality management, identify variation in processes, and control costs. Learn To Identify the role of management in implementing quality.  more...

Competitive Intelligence Analysis Dissemination ...offers the student an overview of the competitive intelligence (CI) process and how to analyze and distribute results in an organization. The program covers in detail how to ensure collecting accurate information and the available techniques for analyzing industry, market, and company information. It also covers the steps for distributing CI results, various methods of counterintelligence to  more...

Competitive Intelligence Researching Online ...offers the student an overview about the Internet, online technology, and collecting information online. The program covers in detail guidelines for using the Internet, differences between free and commercial online sources, and ways to track new information automatically. It also covers the steps for developing a search strategy, commands for using search engines, and ways to collect,  more...

Quality Management Quality Management Tools ...offers the student an overview of tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams, interrelationship diagrams, affinity  more...

Principles of Marketing Fundamentals of Marketing ...offers the student an overview of the information required to identify key marketing terms, language, and concepts. The program details the elements of the marketing mix, the stages of the product life cycle, and the proper steps to implement the market segmentation process. Learn To Apply appropriate terms or language to marketing situations.  more...

Building Cisco Remote Access Networks - Part 2 ...isco Remote Access Networks (BCRAN) v2.0 exam. The course offers an overview of cable and DSL technology, the configuration and troubleshooting of DSL, Virtual Private Networks, and the creation of IKE and IPSec security policies. Learn To: Identify features of broadband technology. Identify features of Network Address Translation (NAT). Identify commands for translating an  more...

Lotus Notes 6 Moving to IBM Lotus Notes 6 ..., tracking meetings - and the To Do list. The course then offers a unit on the management of databases, discussions and the personal journal, a unit on the use of Search tools and the organization of information using bookmarks, and a unit on the features of document creation, for example, table use and customization, the use of sections, formatting, and links in documents. Learn To  more...

Quality Management Business Process Improvement ...offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance. Learn To Given  more...

International Business Essentials The Global Business Environment ...tudents how to apply foreign exchange rate equations, and offers cultural overviews of Africa, Asia, Europe, the Middle East, and the Americas. The program focuses on the importance of being culturally competent. Students also learn how to define the PPP theory, how to identify guidelines for conducting business with people of different cultural orientations, and how to adhere to the basic  more...

Diversity Diversity in the Workplace ... need to build on the advantages that a diverse workplace offers. Learn To: Define the many facets of diversity and explore how they can benefit individuals and organizations. Using the iceberg model as a metaphor for understanding surface and hidden aspects of culture, work towards understanding your own culture and variances in other cultures. Facilitate communication on a  more...

International Business Essentials Succeeding as a Global Manager ...ional Business Essentials: Succeeding as a Global Manager offers students an overall view of how to organize the global enterprise, how to recognize global management success factors, and how to manage across cultures. The program covers how to reengineer businesses to be successful in the global market, how to accomplish successful internationalization, and how to solve problems and motivate  more...

International Business Essentials Conducting Business in Europe ...tional Business Essentials: Conducting Business in Europe offers students an understanding of how to conduct business successfully in Germany, France, and Great Britain. The program covers historical, political, and religious characteristics of these countries, how to negotiate successfully in Europe, how to successfully communicate, and how to conduct effective meetings and presentations in  more...

Self Development Positively Influencing Others ...offers the student an overview of the information required to influence others through nonverbal communication and language, and covers how to use influence to empower people. The program details how the student can enhance his or her level of influence by listening actively, understanding Satir modes and sensory systems, building rapport, and responding appropriately to verbal attacks. In  more...

Self Development Developing Rapport Through Communication ...elf-Development: Developing Rapport Through Communication offers the student an overview of the information required to develop communication fundamentals, enhance connections, and create impact with his or her language. The program details how to communicate effectively in writing, in one-to-one and one-to-many conversations, and through nonverbal cues. The program also details how to make a  more...

Self Development Improving Your Memory ...offers the student an overview of information required to understand and enhance his or her memory, as well as information about how to become organized. The program details how to overcome everyday forgetfulness, how to use mnemonic devices, and how to manage information. In addition, the program examines how lifestyle can affect the performance of the student's memory. Learn To  more...

Time Management Overcoming Challenges ...vity by dealing with people, and managing information and offers the student techniques to overcome time management challenges. The program also covers handling interruptions, keeping meetings productive, and organizing paperwork, identifying and overcoming personal time wasters. Learn To Identify guidelines for minimizing interruptions from visitors.  more...

Career Development Developing a Career Strategy ...offers the student an overview of how to define career aspirations, develop career goals, and create effective career strategies. The program covers in detail how to identify personal preferences, develop skills to help career advancement, and explore career options. It also describes the stages of career development and explains guidelines for evaluating careers. Learn To  more...

Career Development Professional Networking ...offers the student an overview of how to network for career advancement, seek career guidance, and develop a career network. The program covers in detail the steps for networking effectively, steps for communicating effectively, steps for building beneficial relationships inside and outside an organization, the difference between a mentor and coach, and the steps for choosing a mentor or coach.  more...

Career Development Excelling in Your Career ...offers the student an overview of how to excel at work, market personal skills, and stay competitive in his or her career. The program covers in detail the guidelines to maintain productivity, steps to develop self-discipline, steps to develop an effective professional image, the advantages and disadvantages of self-study and formal education, and the guidelines to maintain work performance and  more...

mySAP com - Overview ...nswer to e-business, and the possibilities that mySAP.com offers. Trainees will be shown why mySAP.com was developed and the key components it contains. Furthermore, it shows how application hosting can be controlled throughout the system's entire life cycle, describes the different types of hosting available, and presents various business applications supported by mySAP.com. Learn To: o  more...

Creativity Innovation Increasing Personal Creativity ...Creativity and Innovation: Increasing Personal Creativity offers the student information required to mentally and physically prepare for creativity; incorporate innocence, intuition, and adventure into creative thinking; and use creativity to generate ideas and solve problems. The program describes exercises that can be used to prepare the mind and body for creative thinking and explains the  more...

Creativity Innovation Fostering a Ceative Environment ...eativity and Innovation: Fostering a Creative Environment offers the student information required to recruit and retain creative individuals, perform a creativity audit, and to communicate with creative people. In addition, the program explains creative rhythm and gives suggestions for implementing a creative culture. Learn To Recognize the factors that attract  more...

Creativity Innovation Promoting Team Creativity ...offers the student information required to organize creative teams, conduct effective team sessions, and avoid roadblocks to team creativity. The program covers activities that can be used to increase creativity in a team and describes the creative problem-solving process. Learn To Demonstrate characteristics of a successful creative team.  more...

NetMeeting ...offers an overview of the functionality and features of NetMeeting. Guidelines are given for managing calls, attending and hosting meetings, using audio and video, and using Chat and Whiteboard. Coverage is also given to file and program sharing procedures in NetMeeting. Learn To To identify features of NetMeeting. To identify  more...

Cross Cultural Business Comm Understanding Cultural Differences ...usiness Communication: Understanding Cultural Differences offers students the information they need to understand the basics of cross-cultural business communication. The program provides information about the volume, pitch, and rate of speech that should be used when communicating cross-culturally. Cultural differences in nonverbal and written communication are also explained. Learn To  more...

Business Finance Risk Analysis ...offers the student an overview of the information required to identify, calculate, and assess both individual investments and investment portfolios. The program details types of risks associated with investments, gives equations used to calculate risk, and provides information about how to assess the results of the equations. Learn To • Calculate an expected  more...

Business Finance Time Value of Money ...offers the student an overview of the information required to calculate the future and present values of individual cash flows, ordinary annuities, annuities due, perpetuities, and investments with uneven cash flows. The program also covers how to calculate interest rates and maturity dates, establish an amortization table, and calculate payments on amortized loans. Learn To  more...

Business Finance Valuation of Stocks Bonds ...offers the student an overview of the bond and stock markets, as well as the information needed to evaluate and invest in various types of stocks and bonds. The program also details characteristics of the various types of stocks and bonds and their risks. Learn To • Identify advantages and disadvantages of the types of bonds. •  more...

Business Accounting Accounting for Assets ...offers the student an overview of the types of assets an organization may encounter, as well as how to manage those assets. The program details the characteristics of current assets, long-term assets, intangible assets, and natural resources. Learn To • Classify assets as current or noncurrent. • Identify ways accounting  more...

Business Accounting Accounting for Liabilities ...offers the student an overview of the types of liabilities a company may accrue when conducting business activities, how to manage those liabilities, and how to calculate the time value of money. The program details types of current and long-term liabilities and how they are accounted for on financial statements, as well as how to calculate the present value, future value, interest rate, and  more...

Business Accounting Accounting for Stockholders Equity ...offers the student an overview of the information contained in a company's statement of stockholders' equity and in the stockholders' equity portion of the balance sheet. The program details components of stockholders' equity, stock transactions, and financial analysis ratios used to evaluate a company's long-term solvency. Learn To • Identify the components  more...

Financial Statements Financial Statements Analysis ...offers the student an overview of financial statements, budgets, and ratio analysis. The program details how to create a balance sheet and income statement, the purpose of these financial statements, the role of budgeting in accounting, how to combat budgeting variances, and the different methods of analyzing financial statements. Learn To • Prepare a  more...

WebSphere Studio 5 0 Curriculum ...hallenges to which WebSphere Studio Application Developer offers solutions. It looks at SOAP syntax and how SOAP messages are used in Web Services applications and covers the fundamentals of writing Java clients for a Web Service application. It also covers the role of Universal Description, Discovery and Integration (UDDI) within a Web Services application, describing how to use it to publish  more...

Financial Statements Analyzing Cash Flows ...offers the student an overview of accounting methods, the statement of cash flows, stock, and financial ratios. The program details how accounting methods affect financial statements, who looks at your financial statements and for what reasons, and how financing instruments affect financial statements. It also covers the methods used for and activities reported in the statement of cash flows  more...

WebSphere Studio 5 0 Curriculum ...hallenges to which WebSphere Studio Application Developer offers solutions. It looks at SOAP syntax and how SOAP messages are used in Web Services applications and covers the fundamentals of writing Java clients for a Web Service application. It also covers the role of Universal Description, Discovery and Integration (UDDI) within a Web Services application, describing how to use it to publish  more...

WebSphere Studio 5 0 Introduction ...hallenges to which WebSphere Studio Application Developer offers solutions. Service-oriented architecture and the roles and operations of Web Services are covered. The course then presents a high-level overview of WebSphere Studio Application Developer, its place in the Studio family, and its development environment. The various perspectives in WebSphere Studio Application Developer are covered  more...

WebSphere Studio 5 0 Introduction ...hallenges to which WebSphere Studio Application Developer offers solutions. Service-oriented architecture and the roles and operations of Web Services are covered. The course then presents a high-level overview of WebSphere Studio Application Developer, its place in the Studio family, and its development environment. The various perspectives in WebSphere Studio Application Developer are covered  more...

Advanced Interpersonal Communication Building Relationships ...anced Interpersonal Communication: Building Relationships offers the student guidelines for asking and answering questions, using nonverbal communication and power, and giving feedback when building relationships. The program also describes the various communication styles and offers techniques to use when communicating with them. Learn To Interact with an  more...

Advanced Interpersonal Communication Communicating with Co-Workers ...nterpersonal Communication: Communicating with Co-Workers offers the student suggestions for communicating with individuals who hold various roles in an organization, such as peers, supervisors, subordinates, and customers/vendors. This program also offers guidelines for promoting ideas and handling human resource issues, such as negotiating raises and dismissing subordinates. Learn To  more...

Advanced Interpersonal Communication Comm to Build a Positive Culture ... This program also defines what a cultural network is and offers guidelines for using the cultural network to your advantage. Steps for empowering employees are also offered in this program. Learn To Recognize dimensions of an organizational culture. Recognize characteristics of a positive organizational culture.  more...

Communicating w Difficult People Working with Difficult Employees ...g with Difficult People: Working with Difficult Employees offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better  more...

Communicating w Difficult People Handling Difficult Co-Workers ...ting with Difficult People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers, cope with their difficult behavior, and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the steps  more...

Communicating w Difficult People Communicating with Your Manager ...ng with Difficult People: Communicating with Your Manager offers the student an overview of the information required to identify a difficult manager, approach a difficult manager, and confront difficult manager behavior. The program describes the proper methods to interpret difficult personalities, the various options to cope with a difficult manager, and the appropriate steps to provide  more...

Cross Cultural Business Comm Devel Cross Cultural Comm Skills ...unication: Developing Cross-Cultural Communication Skills offers students the information they need to build cross-cultural relationships. The program identifies cross-cultural barriers and explains the process for avoiding these barriers. In addition, information about employing and communicating through an interpreter is provided. Learn To Select the guidelines for building trust.  more...

Cross Cultural Business Comm Addressing Cross Cultural Bus Situations ...munication: Addressing Cross-Cultural Business Situations offers students information about organizing and attending cross-cultural meetings, as well as processes for negotiating and solving problems in a cross-cultural meeting. Guidelines for team building across cultures are also covered in this program, as well as suggestions for translating written documents. Learn To Identify  more...

Business Etiquette Office Protocol ...offers students an overview of how to build relationships and conduct themselves professionally. The program details how to create a professional appearance, develop positive relationships with co-workers, and practice cubicle and office etiquette. In addition, the program teaches learners the appropriate use of the Internet at work, as well as how to handle ethical dilemmas and personal  more...

Sexual Harassment What Employees Should Know ...offers the student an overview of what sexual harassment is and how it affects organizations. The program details how to recognize harassing behaviors and what factors should be considered when determining whether behavior rises to the level of sexual harassment. In addition, the program teaches the learner actions to prevent or stop sexual harassment. Learn To  more...

Sexual Harassment Preventing Sexual Harassment Claims ...offers the student an overview of how sexual harassment affects companies and how they can be legally responsible for incidents of sexual harassment. The program details how to create a sexual harassment policy, what criteria should be included in an effective policy, and how to implement the policy. In addition, the program teaches the learner strategies for preventing sexual harassment,  more...

Sexual Harassment Resolving Sexual Harassment Claims ...offers the student an overview of the elements needed in a system for resolving sexual harassment claims. The program details how to select and prepare investigators, as well as how to plan and conduct an investigation. In addition, the program teaches the learner how to evaluate the evidence gathered in an investigation and how to implement corrective action. Learn To  more...

Recruiting Retention Staffing Your Organization ...offers the student an overview the benefits of forecasting human resource needs and using a job analysis to create a thorough job description. The program emphasizes the importance of the job description as a tool for the employment process that can help determine how a company identifies candidates, decides on a job source, and advertises job openings. In addition, the program defines and  more...

Recruiting Retention Internet Recruiting ...offers the student an overview of the benefits and uses of Internet recruiting. The program explains the process for preparing to use the Internet and covers steps for developing an Internet search strategy. Learn To List ways to identify whether Internet recruiting is right for your organization. Sequence the steps to prepare for  more...

Recruiting Retention Keeping Your Good Employees ...offers the student an overview of organizational facets that affect employee retention. The program explains the process for leading employees through orientation. The program also covers steps for conducting feedback sessions and coaching. Learn To Identify organizational facets that affect employee retention. Sequence the steps for  more...

Exit Interviewing Skills Preparing for an Exit Interview ...offers the student an overview of the purposes and types of exit interviews, how to set up exit interviews, and how to conduct them. The program covers who, when, and where the interviews should be conducted, as well as how they should be structured. It also covers guidelines for interviewing effectively, steps to prepare for exit interviews, communication techniques, and guidelines to prevent  more...

Strategic Decision Making Preparing to Make Decisions ...offers the student an overview of how to plan, frame, and research decisions. The program details how to define your decisions and apply appropriate decisions frames. In addition, the program teaches the learner how to avoid the problems of overconfidence and how to deal with uncertainty in decision making. Learn To Identify the three factors that influence the  more...

Strategic Decision Making Making the Right Decision ...offers the student an overview of how to generate options and select the best one. The program details how to develop numerous high-quality options, as well as how to evaluate the options and make a final choice. In addition, the program teaches the learner how to review and learn from his or her experience and the experiences of others. Learn To Identify the  more...

Six Sigma Managing Six Sigma Projects ...d by those engaged in the quality initiative. Finally, it offers help on implementing Six Sigma and on some leadership strategies for project champions. Learn To Identify effective management support strategies. Identify roles required for successful organizational change. Identify the advantages of the  more...

Coaching Communicating with Employees In Coaching: Communicating with Employees, you will learn how to use appropriate language during a coaching session, recognize factors that can distort your message, and how to interpret your employees' nonverbal communication correctly. You will also learn how to ask the right questions during a coaching session, how to conduct effective face-to-face meetings, and the best approach to take when  more...

Negotiating Preparing for a Negotiation ...offers the student information about the different types of objectives and variables, how to identify objectives and variables, and how to establish negotiation requirements. This program also covers methods for researching the party with whom the negotiation will be held, as well as what types of information to find, such as the other party's reputation, negotiation style, and probable  more...

Negotiating The Negotiation Process ...offers the student a process and guidelines to follow to conduct a successful negotiation, as well as guidelines to facilitate communication during a negotiation. This program addresses the types of questions a person should ask during a negotiation and how to respond to questions posed by the other party. In addition, this program discusses the different negotiation styles and provides  more...

Operations Management Operations Components ...offers the student an overview of seven components of operations management. The program defines each of the components and introduces the student to the responsibilities of an operations manager. In addition, the program offers examples of how each component is applied to a company a a s operations. Learn To Select your responsibilities concerning Human  more...

Managing Generations in the Workplace Recruitment Retention ...gths each generation will bring to the interview process, offers interviewing strategies, and teaches how best to approach orientation and retention for intergenerational recruits. Learn To Identify guidelines to successfully orient a Builder employee. Identify guidelines for interviewing candidates from the Boomer generation.  more...

Managing Change Implementing the Change Process ...u will learn why change is important and what benefits it offers. You will learn why developing a change vision is important, as well as the steps you can take to develop one. In addition, you will learn what guidelines you can follow to communicate a change vision to your employees. By learning the four steps of the change process, you will be able to transition through change in a controlled,  more...

Managing High Performers Defining Finding High Performers ...stablishing trust and building rapport with them. It also offers advice on how to successfully recruit high performers. Learn To To identify attributes of high performers. To identify attributes of a high-performing organization. To identify guidelines for gaining trust when managing high performers.  more...

Project Management Essentials Planning a Project ...offers the student an overview of the information required to identify project participants, goals, objectives, activities, and constraints. The program details project activities, activity dependencies, and activity analysis. Learn To Identify a benefit of project planning. Identify steps for creating a work breakdown structure.  more...

Project Management Project Scheduling Budgeting ...t Management Essentials: Project Scheduling and Budgeting offers the student an overview of the information required to develop a project schedule and budget. The program details types of network diagrams, Gantt charts, CPM scheduling, and activity duration compression. In addition, the program details actions for optimizing project activities and factors that influence cost estimating.  more...

Project Management Essentials Controlling Closing a Project ... Management Essentials: Controlling and Closing a Project offers the student an overview of the information required to control project changes, measure project performance, and use project performance reports. The program details steps for accommodating change, actions for controlling the project schedule and budget, and steps for closing a project. Learn To  more...

Team Leadership Promoting Your Team s Effectiveness ...offers the student an overview of how to set goals, prevent team ineffectiveness, and measure individual and team performance. The program covers in detail the steps for setting effective goals, the steps for measuring team and individual performance, and the advantages and negative effects of diversity. Learn To Follow steps for setting team goals.  more...

Team Conflict Resolving Team Conflict ...offers the student information for identifying, clarifying, and addressing team conflict. The program covers conflict resolution styles, identifies types of team conflict, and gives guidelines for resolving team conflict. Learn To Identify the effects of team conflict. Identify how conflict affects team morale, progress,  more...

Team Conflict Working in Diversified Teams ...offers the student information for understanding diversity, being part of a diverse team, and resolving conflict in a diverse team. The program covers factors that contribute to team diversity, guidelines for effective communication, and approaches for achieving goals in a diverse team. Learn To Apply guidelines for effective communication in a diverse team.  more...

Team Conflict Overcoming Conflict with Communication ...offers the student information for understanding and using communication to resolve conflict in a diverse team. The program covers the communication process, explains strategies for managing conflict, and lists guidelines for effective communication during team conflict. Learn To • List in order the communication process. • Use  more...

Principles of Marketing Distribution Strategy ...offers the student an overview of the information required to identify types of distribution channels, select appropriate distribution partners, and develop an efficient distribution system. The program details the steps for selecting suitable distribution channel partners, the goals your distribution strategy should achieve, and the process to manage your distribution system effectively.  more...

Principles of Marketing Promotion Strategy ...offers the student an overview of the information required to identify the elements of the promotional mix, determine appropriate promotional objectives, and select the advertising types and public relations tools to implement. The program details the procedures for creating an advertising campaign, the types of promotional strategies, and the steps of the personal selling process. Learn To  more...

Principles of Marketing Pricing Strategy ...offers the student an overview of the information required to identify the role pricing plays in the marketing mix, to select appropriate objectives for pricing strategies, and to choose common methods to determine pricing. In addition, the program details the issues to consider when establishing a pricing strategy, the legal constraints that can affect pricing decisions, and the steps of the  more...

Project Teams Participating on a Project Team ...offers the student information required to understand types of projects and project teams. The program covers guidelines for resolving conflict within a project team and for helping team members reach consensus. It also offers information on the personal responsibilities and communication skills needed to participate on a project team. Learn To List the phases  more...

Project Teams Applying Team Building Techniques ...offers the student information required to improve communication in a project team setting. The program covers guidelines for expressing yourself assertively, identifies team roles, and explains how to avoid common pitfalls in project team meetings. Learn To Identify guidelines for expressing yourself clearly. Give feedback to a  more...

Principles of Marketing Writing a Marketing Plan ...offers the student an overview of the elements of a marketing plan, covers the processes used to develop marketing objectives and strategies, and covers how to create a marketing plan. The program also details how to write, present, execute, and evaluate a marketing plan. Learn To Determine your product's market position. Identify the  more...

Project Teams Building a Project Team ...offers students information required to establish and improve project teams. The program details guidelines for team goal setting, identifies motivational theories that impact project teams, and offers ways to manage a project team during times of change. Learn To Identify the levels of need being met according to Maslow's Hierarchy of Needs.  more...

Cross-Functional Teams Cross-Functional Team Development ...Cross-Functional Teams: Cross-Functional Team Development offers the student an overview of the information needed to develop communication, achievement, and synergy tools for cross-functional teams. The program details how to develop time lines and how to make consensus decisions. The program also provides information about encountering and overcoming task achievement challenges, as well as  more...

Essentials of Business Law Contract Law ...offers the student an overview of contract law essentials. This program identifies the elements of contract formation, classifications of contracts, and contract strategies applying to validity and successful contract negotiations. The program also covers rules of consideration, validity, illegality, the statute of frauds, third-party rights, and breach of contract. The program details legal  more...

Essentials of Business Law Cyberlaw ...offers the student an overview of the essentials of cyberspace, including how to conduct business in cyberspace and how to handle employment in cyberspace. The program also outlines cyberspace offenses, forms of advertising on the Internet, Internet recruiting, the use of e-money, and telecommuting. Learn To Identify four factors that make enforcing  more...

Organizational Learning Deploying a Knowledge Mgmt System ...ational Learning: Deploying a Knowledge Management System offers the student an overview of information needed to conduct a pilot project and covers processes for deploying and monitoring knowledge management systems. The program includes the steps for developing a pilot project, the qualifications and characteristics of a knowledge management leader, and the elements of a knowledge management  more...

Lotus Notes 6 Moving to IBM Lotus Notes 6 ..., tracking meetings - and the To Do list. The course then offers a unit on the management of databases, discussions and the personal journal, a unit on the use of Search tools and the organization of information using bookmarks, and a unit on the features of document creation, for example, table use and customization, the use of sections, formatting, and links in documents. Learn To  more...

Operations Management Fundamentals of Operations Management ...rations Management: Fundamentals of Operations Management offers the student an overview of the components of operations management. The program defines each of the components and introduces the student to the concepts of quality and project management. In addition, the program offers examples of how changing operations affects a company a a s operation processes. Learn To  more...

Business Etiquette Communicating in Today s Workplace ...offers the student an overview of how to use etiquette in daily communications and practice etiquette in meetings. The program details how to introduce people and become a good conversationalist. In addition, the program teaches the learner how to apply courtesy in telephone, e-mail, and written communications. Learn To Given a set of guidelines, introduce someone correctly.  more...

WebSphere Studio 5 0 SOAP JavaBeans WSDL ...d to solve specific serialization issues. The course then offers instruction on how to use the Web Services Wizard of WebSphere Studio Application Developer to create a new Web Service from an existing JavaBean. The final section of the course provides an overview of the Web Services Description Language (WSDL) version 1.1. The student learns to use Application Developer to create a new Web  more...

Business Etiquette Business Functions Travel ...offers the student an overview of etiquette guidelines for business functions and meals. The program details how to dine with proper manners and use formal table settings appropriately. In addition, the program teaches the learner how to be a courteous traveler and prepare for international business trips. Learn To Match the types of cocktail functions with the characteristics that  more...

WebSphere Studio 5 0 SOAP JavaBeans WSDL ...d to solve specific serialization issues. The course then offers instruction on how to use the Web Services Wizard of WebSphere Studio Application Developer to create a new Web Service from an existing JavaBean. The final section of the course provides an overview of the Web Services Description Language (WSDL) version 1.1. The student learns to use Application Developer to create a new Web  more...

Managerial Leadership Motivating Employees ...offers the student an overview of the various roles leaders have in organizations, as well as how leaders can help employees discover and learn their roles in organizations. This program includes guidelines for helping employees align their goals with those of the organization, for evaluating employees' performance, and for motivating employees. In addition, this program covers pitfalls of poor  more...