Online Often eLearning

Business Execution in Action ...cution to improve and streamline these processes. All too often, organizations think of the people process, the strategy process, and the operations process as three distinct and separate entities, when in fact, they are closely and critically interrelated. Have you ever been in a situation where it felt like the left hand didn't know what the right hand was doing? Have you ever completed a  more...

Strategic Approaches to Total Rewards HRCI SPHR ... One of the largest expenditures for organizations is often employee salaries and benefits. Developing an integrated compensation and benefits program that aligns with strategic goals is essential for HR today. This course examines how compensation and benefits programs are changing. The course looks at how the total rewards system is becoming more popular and assesses how organizations  more...

Motivation and Communication in Six Sigma Teams ...ation is vital for project success. Team communication is often overlooked, and the result can be missed deadlines, confusion, and team frustration if information is not supplied to all intended parties in a timely fashion. In any Six Sigma deployment, a communication plan will be indispensable, outlining the why, what, who, where, and how of project communication. The communication toolkit is  more...

Probability for Six Sigma ...to making those inferences. In a Six Sigma context, it is often important to calculate the likelihood that a combination of events or that an ordered combination of events will occur. Understanding probabilities can provide Black Belts with the tools to make predictions about events or event combinations. To make accurate inferences about a population from the sample data collected in the  more...

Nonparametric Tests in Six Sigma Analysis ...de. Nonparametric tests require fewer assumptions and are often used when the data is from an unknown or non-normal population. Nonparametric tests are not completely free from assumptions, however. For instance, they still require the data to be from an independent random sample. The course aims to familiarize learners with approaches for analyzing nonparametric data, particularly the use of  more...

Design for Six Sigma in the Organization ...ma Green Belt (SSGB) Design for Six Sigma (DFSS) is often called the future of Six Sigma, as it is emerging as a strategy that better serves the current innovation initiatives of many industries. DFSS uses a "pay me now or pay me later" approach by spending more effort and time on process or product design up front to avoid spending time and effort in those areas later. Whereas Six Sigma  more...

Troubleshooting and Closing the Project ... The factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during the project life cycle. It also  more...

Project Data Management and Performance ...nagement and Performance Microsoft Project managers often share Project 2007 data with other applications, such as Microsoft Excel and Microsoft Outlook. When importing and exporting information in this way, the information must first be sorted, filtered, and grouped to customize the information's appearance. Information also needs to be timely actual work performed, actual start and  more...

Listening Essentials Improving Your Listening Skills ...being able to truly identify what is being said to you is often easier said than done. Internal and external roadblocks can interfere with how we listen and interpret the information communicated to us. In this course, you'll discover how roadblocks such as distractions, emotions, and the way in which we communicate can influence the way we listen and receive messages. The course also covers  more...

Business Grammar Common Usage Errors ...subtle variations in meanings of such words ones that are often misused or confused is important if you want to write clearly and professionally. This course describes how to use commonly confused words correctly, including word pairs that sound alike and those that have related meanings. It also covers verbs that are often misused for example, affect and effect or apprise and appraise. In  more...

Core PMI Values and Ethical Standards ...oms, and their means of doing business is key to success. Often, project managers will need to weigh all competing interests fairly and objectively in order to make the ethical decision that will have the most far-reaching benefits. In this course, learners will explore the values underlying ethical decisions and behaviors as outlined in the PMI Code of Ethics and Professional Conduct. For each  more...

Intellectual Property Overview ...often confronted with the responsibility of protecting a company's intellectual property rights, while still communicating the company's identity or ideas to internal and external customers. How do employees perform this function effectively? This course explains the basic types of intellectual property, the legal protections in place, and the potential consequences of violating intellectual  more...

Goals and Setting Goals ...ent. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A well-constructed goal is challenging, yet achievable. It takes into account the abilities and resources available and requires the goal seeker to make the best use of both. In this course, you'll examine the types of goals you can use to advance your career and personal life, learn to  more...

Pursuing Successful Lifelong Learning ...the way people work and the way work is accomplished. How often have you heard these terms: lifelong learning, self-directed learning, continuous learning, and knowledge worker? If you wonder what these terms really mean, why they are important, and how you rate as a worker and learner for the 21st century, then this course is for you. Find out how lifelong learning strategies can enable you to  more...

Effective Interfunctional Relationships ...have to interact with personnel in other departments, you often have to coordinate or even rely on them. Tasks are fluid and flow across functional boundaries. The products or services your company offers require a cooperative effort to produce. But by nature, most companies are structured territorially. Every department head and manager has his or her own troops on call and a personal domain  more...

FMLA Leave and More ... able to perform his or her job. Supervisors and managers often find themselves in the position of approving or denying requests for employee leave as they handle the company s day-to-day operations. It is important for managers and supervisors to understand the basic guidelines for granting leave that are established by the Family and Medical Leave Act (FMLA) and other laws. This course  more...

Effective Intergender Relationships ...ers. They pick up on different cues in conversations, and often the meaning they interpret is not the message the speaker intends. It's almost as if the two genders speak different dialects. And, in fact, that's nearly the case. Communication confusion and breakdown between men and women at work can lead to inefficiency and expensive business errors. This course explains the differences in the  more...

Introduction to Business Analysis Essential Competencies ...Analysis Professional® (BABOK® 2.0 Aligned) Often, and usually with the best intentions, organizations hastily overhaul processes or implement new systems in an effort to quickly fix or address a problem, only to discover that it wasn't the right solution after all the time and money wasted, and the problem continues. Business analysis aims to not only properly diagnose an issue,  more...

Internal Customer Service Internal Customer Service Do you know who your customers are? In a customer-focused company, everyone knows they are responsible for excellent external customer service, but who meets the needs of internal customers? Whether you realize it or not, when you do things to help other people within your company do their jobs better, you are providing internal customer service. Internal customer  more...

Introduction to Request Fulfillment ...ident that impedes your ability to do your work. But more often than not Service Desks also field requests for numerous situations that don't typically fall into the 'out of order' category, but require attention, time, and a quick turnaround for example, someone needs a new password, to change an existing password, or they need to add a new software program to their machine. It is important  more...

Identifying Your Customers Expectations ...s at various levels impacts on customer satisfaction. Too often, the service that customers receive is based more on the needs of the company than the wants of the customer. For example, customer interface technologies are usually introduced to save on costs, and keep prices competitive. Companies believe that low prices are what customers value above all else, and they think that the  more...

Bridge the Expectations Gap ... the areas that precipitate customer dissatisfaction most often.In the second lesson, you'll learn how to conduct a more in-depth service audit, examining each customer-company interaction in the cycle of service, and gaining awareness of what the result of each is likely to be. Are your systems designed for your convenience, or the customers? Do they make it easier or more difficult for  more...

Sprains and Strains ...ains and strains, as well as permanent spinal damage, and often can debilitate workers who may need to take leave from work for extended periods. The second greatest cause of workplace injuries are slips, trips, and falls at ground level and from heights such as jumping from elevated surfaces which can cause lower limb and back strains. Workplace injuries can be costly to both employees and  more...

Building Positive Support for Change ...often said that people don't like change. But when it comes to organizational change, employees are genuinely interested in making things better an improvement in processes, systems, functions, or services most likely translates into direct improvements for the employee too. But employees cannot support change and recognize its benefits without first understanding how it impacts their tasks,  more...

Dealing with Resistance to Change ...viors can vary from individual to individual and they are often unproductive. While managers may be tempted to deal with behaviors directly, rather than tackling symptoms of resistance to change, managers must deal with the source of those symptoms. They must first understand the mixture of emotions and thoughts that come with change, identify the underlying causes of employee resistance, and  more...

Leveraging the Performance Appraisal ...you have to advance your career. Unfortunately, employees often don't recognize the opportunities they have to benefit from their performance appraisals. Instead, they regard the whole process as something to dread and avoid. They frequently misunderstand the feedback they're given and refuse to see the appraisal as a career enhancement tool. This course explains the value of learning how to  more...

Applying Your Field Sales Approach ...mine sales opportunities, and access the decision makers--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales strategies to change your customers' perceptions of you from vendor to sales consultant by addressing these important factors: asking the right questions  more...

Sustaining Organizational Change ...th of the business, and organizational change efforts are often made to improve service, streamline operations, and of course improve the bottom line. After such a transformation in your organization, how do you engage, excite, and support the biggest driver for success in your organization - your people? How do you manage your people after organizational change so that, as a team, they support  more...

Multivariate Analysis and Attribute Data Analysis in Six Sigma ...to be considered simultaneously. As such, Six Sigma teams often use advanced multivariate tools to manage this type of data. Data can also be of an attribute nature, for which Six Sigma teams use a different set of data analysis tools for analyzing and interpreting this type of data. This course deals with the tools used in Six Sigma for multivariate analysis and attribute data analysis. It  more...

Planning and Implementing a Business Strategy ...e strategy to take hold. This involves being aware of how often strategy fails to make it out of the starting block and succumbs to failure. In addition, managers need to know that the strategy is never static; it changes with the environment it finds itself in. Therefore the strategy implementation must be evaluated and conditions put in place that will facilitate its successful adoption.  more...

Strategies for Communicating with Tact Diplomacy ...hips while delivering messages effectively. However, it's often pushed aside by good intentions cloaked by gut reaction and misinterpretation. This course provides techniques you can use to navigate through conversations in a way that shows sensitivity and respect for others. As well as exploring what you should say, the course shows you how you can use proper timing and delivery when conveying  more...

Using Flash CS4 Libraries Text Components ...ire attractive graphics, but there is also a need for the often-neglected supporting character in Flash applications - the text. The effective and balanced presentation of text is an essential element of most interactive applications. Adobe Flash CS4 Professional can be used to create static text content such as page titles or form labels, as well as text that is loaded into a Flash movie  more...

Cash Flow Mgmt Essentials for Non-financial Professionals ...aining working capital while managing the flow of cash is often a challenge with many businesses. Sale of goods and services results in cash coming in, while paying bills, taxes, dividends, and the repayment of loans result in cash going out. This course provides some insights into managing cash flow in your area of operation. You are guided through the classification of cash flow into  more...

Analyzing Financial Statements for Non-financial Professionals ...ofessionals Financial statements of an organization often conceal more than they reveal. Being able to analyze them and extract meaningful information is an essential skill that financial as well as non-financial professionals should have. Ratio analysis can be used to determine relationships between two elements of the same financial statement or between one element of one financial  more...

Communicating with Professionalism Etiquette Communicating with Professionalism & Etiquette Organizations rely on proper communications to build strong relationships among employees and develop their customer base. Those who excel in professional environments understand the difference proper communication etiquette makes in demonstrating professionalism and competence. Following the accepted norms and behaviors of communicating in the  more...

Developing Your Reputation of Professionalism with Business Etiquette ...essionalism with Business Etiquette Your reputation often precedes you in any work environment. It can define your creditability, impact your career opportunities, and shape your relationships with your colleagues. Because your reputation is so important, you must proactively build a positive one if you want to succeed in your career. Developing a professional reputation takes more than  more...

First Time Manager Challenges ...irst Time Manager: Challenges High expectations are often placed on first-time managers. Along with these expectations comes the pressure to succeed and the need to prove you belong in a management position. Establishing credibility early and building new working relationships can go a long way in helping a first-time manager succeed in adjusting to his or her new responsibilities. This  more...

First Time Manager Understanding a Manager s Role ... new role differs from that of an individual contributor. Often, they have misconceptions about what managing entails, and they may be surprised to learn that the skills and methods required for success as an individual contributor and those needed for success as a manager are very different. This course describes some of the myths about management and their corresponding truths in order to  more...

Accounting for Companies Stock Transactions Dividends ...ld with the company are called treasury stocks. Companies often decide to share part of their net income, called dividends, with stockholders as reward for stockholders' investment risk in the company. Implications of issuing common and preferred stocks, treasury stocks, and dividends are very significant for companies' accounts. This course presents basic concepts and accounting treatments  more...

Wireless Attacks Countermeasures ... The methods used to set up and secure these networks are often tested by hackers to see if they can penetrate and gain information from them. This course examines wireless systems and 802.11x WLAN operational modes. This course discusses WEP and other wireless security protocols, along with WLAN threats, wireless hacking tools, and the security countermeasures that can be used to counter these  more...

Social Engineering Sniffing ...often a major security concern in big business, as social engineering is one of the most used methods to gain information and thus allow corporate networks to be hacked. Sniffing of corporate networks is also a method that hackers use to gain access to corporate resources. This course examines different types of social engineering and identity theft, along with sniffing techniques such as  more...

Cisco Switch 1 0 Integrating Wireless LANs into a Campus Network ..., factories, hotels, and airports, and at home. WLANs are often compared to standard LANs and are often seen as "LANs without cables". Although WLANS have similarities to wired LANs, they also present important differences that you need to understand in order to perform a successful integration. The integration of wireless technology into the LAN network is a lot more than just merely  more...

E-mail Security in Linux ...tions. Those wishing to provide POP3 and IMAP mail access often turn to a system such as Courier or Dovecot to provide these services. This course demonstrates how to configure these systems. In addition, because of its strong-networked and secure framework, Linux can be configured as an excellent network router for small to medium applications. This course demonstrates how to configure Linux  more...

Linux User Notification Device Management ... from inception as multi-user operating systems, there is often the need for a system administrator to provide information about system status and future availability to all users. Rather than send an e-mail to all users, Linux provides facilities for an administrator to post public notices and messages for all users to see. This course covers the methods available to a system administrator for  more...

Cisco TSHOOT 1 0 Route Redistribution BGP Performance Issues ...redistribution between the different routing protocols is often necessary to achieve IP connectivity between the different parts of the network, and this adds an extra layer of complexity to a routed network. Enterprise networks may make use of the Border Gateway Protocol (BGP) to exchange routing information in a controlled fashion with external parties such as Internet service providers or  more...

The Importance of Diversity and the Changing Workplace ... provides the structure for operation of the business and often defines the culture, but it's the individuals interacting within the organization who carry out the mission of the organization. Rather than address the legal underpinnings and requirements related to diversity, this course focuses on how to leverage the diversity that exists within the organization. It defines diversity and  more...

XML Transformation Using XSLT XSL-FO XML Transformation Using XSLT & XSL-FO XSLT and XSL-FO provide a way to transform XML data into a variety of formats. They each have an important role to play since data often needs to be formatted for presentation to the end user. This course will examine how each is used to format and transform XML for user consumption, as well how to use both client-side and server-side methods to perform  more...

Customer Driven Process Improvement Implementing Maintaining Improvements Customer Driven Process Improvement: Implementing & Maintaining Improvements The final stage in customer-driven process improvement is implementing the changes that will enable a process to deliver what customers need. After determining customer requirements, measuring and analyzing current processes, and determining process problems and potential solutions, it's now time to take action. The  more...

Identifying Resolving Windows 7 Application Issues ...allation program to access needed resources. Failures can often be resolved by changing a program configuration setting that is not supported. Software and programs that were compatible with Windows Vista, will most likely run properly on Windows 7, but it is highly recommended to analyze application compatibility moving from Windows XP to Windows 7. A number of tools are provided to test,  more...

Troubleshooting Logon Resource Access Issues in Windows 7 ...upport Technician The desktop support technician is often called upon to help with logon problems and to set up or resolve issues with resource access. Logon errors can be caused by simple issues such as network connectivity or use of incorrect credentials, an inability to contact authenticating servers, account misconfigurations, or even name resolution. This course provides technicians  more...

IT Strategy Essentials Business IT Strategy Alignment ...ies where IT and business collaborate successfully, IT is often used to exploit innovation to drive constant improvement in business operations. This can result in new products and capabilities that give the company a competitive advantage. You can measure IT and business alignment by examining the extent to which IT supports business goals, and the degree to which business strategy capitalizes  more...

Cross-Functional Team Fundamentals ...n Resources who are all focused on a single goal. They're often formed to design and develop new products, choose and implement new technologies through the organization, or control product costs. They can benefit your organization because they help to improve coordination and innovation across divisions. This course provides a fundamental understanding of what cross-functional teams are. It  more...

Microsoft Office 2007 Collaborating with Groove and Communicator ... are no longer confined to a room or a building and teams often comprise members in different countries, working in different time zones. Office 2007 facilitates collaboration with its Office Groove 2007 and Office Communicator 2007 applications. Groove brings small teams together in virtual 'workspaces', stored on each team member's desktop. All the files the team needs for collaboration  more...

Initiating Projects with Project Server 2007 ...iple project managers in charge of a variety of projects, often across many locations. Microsoft Office Project Server 2007 is the main component of the Microsoft Office Enterprise Project Management Solution and the toolset best suited to keep project managers, teams, and stakeholders updated with the latest multi-project information. This course introduces some of the features and processes  more...

Cisco IUWNE 1 0 WLAN Maintenance Troubleshooting ...e mobile and their relative position within a building is often the most likely culprit in connectivity issues. However, positioning isn\'t the only factor that can keep clients from connecting to access points. In an ever-changing RF environment, the connection quality from a fixed location may change over time. Proper maintenance of the wireless infrastructure can help prevent many issues,  more...

Custom Controls Asynchronous Programming with VB 2008 ...onous Programming with VB 2008 Microsoft Developers often need to create applications that use controls that are configurable and are able to respond to and handle more than one task at a time. This course looks at how Visual Studio 2008 and the .NET Framework 3.5 allow for the creation of custom controls and the use of asynchronous programming techniques to handle multiple processes.  more...

Troubleshooting IE8 Encryption Issues in Windows 7 ... controls and browser add-ons. These types of add-ons can often cause errors or unexpected behavior. In addition, the basics of securing sites with certificates and solving certificate errors are covered. Also covered are two key encryption processes used on client machines - the Encrypting File System (EFS), BitLocker and BitLocker To Go. It provides an overview of EFS and control of the EFS  more...

Using Flash CS5 Libraries Text Components ...ire attractive graphics, but there is also a need for the often-neglected supporting character in Flash applications - the text. The effective and balanced presentation of text is an essential element of most interactive applications. Adobe Flash Professional CS5 can be used to create static text content such as page titles or form labels, as well as text that is loaded into a Flash movie  more...

Meeting the Needs of Your Experts ...ting the Needs of Your Experts As a manager, you'll often find yourself managing people with knowledge, skills, and expertise you don't have, in areas you're unfamiliar with. The amount of information that managers process on a daily basis requires them to know a little about a lot. However, they have to rely heavily on their experts for the in-depth knowledge needed to meet goals and get  more...

Basic Business Math Charts Graphs ...asic math skills are practical in any business situation. Often, numbers can be portrayed in graphical form, giving the reader clear and concise information at a glance. Being able to read and select the right types of charts and graphs in a basic business environment is invaluable. This course builds on the basic math skills that you learned during your school years, showing you how to apply  more...

Business Law Ethics ...ng the intent behind a law. Meeting the spirit of the law often comes down to acting in a way that is both legal and ethical. While law and ethics share a close relationship, the two are not the same. This course will clarify the relationship between ethics and law and explore how recognizing the ethics underlying the law can help you better manage legal issues you face in your duties. As a  more...

Managing Attitudes During Difficult Times ...lenges. By learning how to manage employee attitudes that often surface in difficult times, and by motivating and supporting employees, you can help boost the morale of everyone in your business. This course explains how stress manifests itself in employees when companies are going through challenging times, and it teaches techniques for reducing such stress. It also shows you how to develop a  more...

Advanced HTML5 Advanced HTML5 This course provides instruction on many of the new API's that have been introduced with HTML5 relating to web support, communication, and 3D graphics. The course also covers features that are strictly speaking not part of the HTML5 specification, but are often associated with HTML5 because they were introduced at much the same time.  more...

Manifesting 103: How to Get What You Want w/o Goofing it Up First ! ...tand, that there is no set pattern or equation, as we are often taught through human conditioning, as to how we arrive at our intended end result desires. Understanding this principle helps us with our momentum and saves us time and what we know as struggle and effort. Mastering One`s self and the role of Imagination as our connection to our higher more intelligent selves rounds out this 3 part  more...

Client/Server Development and Remote Data Access in Visual Basic ...mphasis on hands on training. As a result, course work is often in preparation for the lab. Pre-Requisites: Beginner-level knowledge of Visual Basic Basic familiarity with database concepts Required Materials: Visual Basic 6.0 MS Access 2000 Internet access Course material is presented through the use of a website with a username and password given to new students. Some of the material takes  more...

Dealing With Violence In The Workplace ...often than we care to admit, society and the workplace are becoming more violent. This course has tools and methods to help the manager or supervisor recognize potentially violent situations before they need attention, and then to take positive action to avoid or eliminate the potential problem. There is a wide array of techniques to help leaders use communication, conflict intervention, and  more...

Presentation Skills ..., and you will learn how to deal with the anxiety that so often accompanies such assignments. The course includes tools and techniques to help you determine what the audience wants and needs, methods to gauge their needs, and a structure for organizing and formatting a good presentation. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this  more...

Telephone Skills for Quality Customer Service ...iption -- Telephones are an everyday part of business and often aid in your customersa ™ first impression of your company. This course identifies telephone skills needed to be successful and more professional. It provides strategies to enable you to give your callers the quality service they deserve. You will learn tips for handling the telephone, ways to manage the discussions, and how to  more...

Pharmacy Technician Career Training Program ...aped the field as we know it today. Medical Terminology ? Often, Medical Terminology can seem like a foreign language, but you will find this subject fascinating and easy to learn. We will show you simple ways to learn and decipher medical terminology describing disease states, anatomy and drug information. Pharmacy Practice ? Explore available career options to Pharmacy Technicians and gain an  more...

Influence Your Customer to Take Action and Buy ...hen they `take` it from you in exchange for a price. Most often referred to as closing, you ask them to make a decision by suggesting they take action. According to the old school of selling, "getting action" is closing. But the word "closed" establishes an incorrect mind set for anyone who sells, since there`s nothing else to consider if you "close" a sale. Ideally, you want to think of  more...

How to Ask The Right Questions To Maximize Influence And Minimize Objections ...t you ask. People believe their answers to questions more often than they believe you. When you invest your time by maintaining a relaxed, inquisitiveness earlyon, you save time later. People give you the information you need to maximize your influence. By using preplanned and deliberate questions, you can better direct your answers to show a customer how your product or service is the best fit  more...

Newsletter Writing for Non-Profit Organizations The Student will learn how to create a quality newsletter from concept through mailing on a limited budget. Non-Profit Organizations have unique budgetary issues when it comes to collateral materials such as newsletters. Often an information source as inexpensive to produce and distribute as a newsletter is overlooked due to misunderstanding the amount of work and expense involved. In this course  more...

Strategic Planning and Management ...igher level is now paramount to organizational longevity. Often times there is need for split second decison making. This course provides a strong foundation and global perspective around the concepts and tools used for Strategic Planning and Management. The course is designed to build on concepts of the previous week and expects interaction and futhering of the knowledge amoung the  more...

Cafeteria Plan Training & Certification Program ...s offered by employers in the United States, yet they are often among the hardest to design and administer because of the numerous design and reimbursement options and the complexity of handling reimbursement requests. Our Section 125 Cafeteria Plan Training & Certification Program is loaded with information on plan design, administrative options, and compliance requirements that will help you  more...

Harnessing the Internet This tutorial is a basic introduction to the Internet as a reference resource for individuals who work in public libraries. Harnessing the Internet Anyone who has ever used the Internet knows how vast and confusing this electronic resource can be. Working in a public library, you most likely use the Internet daily, or you have customers who may ask you questions about the Internet. Sometimes you  more...

Flash I: Mastering the Tools Produce exciting Web and multimedia presentations with Flash, the industry standard software for animation on the Web. In this intensive course, you will learn how to create the various graphic, button, and movie clip symbols that you will place in your SWF files. You will be taught by an experienced multimedia specialist, teacher, and instructional designer. Comprehensive learning modules will be  more...

911 OPERATOR TDD TRAINING ...r training to recognize and process TTY calls at least as often as they require or offer training for voice calls, but at a minimum, every six months." This innovative online course consists of an online, interactive lesson. Once the lesson is completed, students participate in simulated conversations with members of the deaf/speech impaired community via a simulated TDD machine. This course  more...

Bartending the Easy Way-Online ... managers look for in a good bartender. Her students have often been hired as managers when applying for a bartending job due to the lessons learned from Bartending the Easy Way. Kellie will teach you the basics that will put you on the road to quickly become a professional. She has been hired to train bar employees all over the Los Angeles area and also consults with bars and restaurants in  more...

Bartending to the Max-Online ...ow to manage a bar like a professional. Her students have often been hired as managers when applying for a bartending job due to the lessons learned from this course. Kellie will teach you the basics that will put you on the road to quickly become a professional. She has been hired to train bar employees all over the Los Angeles area and also consults with bars and restaurants in many areas of  more...

Design a Winning Business Based on Your Idea--Instructor-Led ...experiments will confirm or deny his hypothesis, and will often reveal new ideas to explore or ways to refine his idea. In this course, you?ll be working as an entrepreneur in your own sort of laboratory. Your simulated business partner has a hypothesis. As part of your experimental design, you?ll need to develop a business strategy, research and define your target market, analyze your  more...

Design a Winning Business Based on Your Idea--Self-Directed ...experiments will confirm or deny his hypothesis, and will often reveal new ideas to explore or ways to refine his idea. In this course, you?ll be working as an entrepreneur in your own sort of laboratory. Your simulated business partner has a hypothesis. As part of your experimental design, you?ll need to develop a business strategy, research and define your target market, analyze your  more...

Effective Management Principles Within the Law ...ffective management is vital to a successful company. Too often, individuals who have excelled in a company due to a specific skills set are promoted to managerial positions before having adequate management training or any at all. Managing within the Law Effective management is vital to a successful company. Too often, individuals who have excelled in a company due to a specific skills set  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Instructor-Led ... Trump U Course- Offering the right products and services often isn`t enough: smart marketing is the key to revenue growth. Take this course to find out how to do terrific, affordable marketing on your own. You will learn how to do the kind of marketing that will unlock your business`s potential. And you will start creating the kind of message that truly resonates with your customers.Students  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Self-Directed ... Trump U Course- Offering the right products and services often isn`t enough: smart marketing is the key to revenue growth. Take this course to find out how to do terrific, affordable marketing on your own. You will learn how to do the kind of marketing that will unlock your business`s potential. And you will start creating the kind of message that truly resonates with your customers.Students  more...

Listening Skills for the Workplace ...ays to listen." Yet, despite its importance, listening is often at the bottom of the hierarchy of communication skills taught at the work place. Most people have far more training in reading, writing, and speaking than they do in listening- even though all of us spend far more time listening. A study by Wolvin & Coakley in 1991 found that most experts agree that people spend about 9% of waking  more...

Phlebotomy Technician Career Training ...ection and transportation of laboratory specimens, and is often the patient?s only contact with the medical laboratory. The need to assure quality and patient safety mandates strict professional behavior and standards of practice for these practitioners.Nature of the Job The primary function of a phlebotomy technician is to obtain patient blood specimens by venipuncture or microtechniques. The  more...

Powerful Negotiation For Successful Buying ...r. You may even get lured into using the convenient, but often ineffective, method of negotiating by email. If it seems like you?re at a disadvantage, you are! But you can quickly get the modern negotiation strategies and skills you need to get the best deals in today?s environment. The highly personal and interactive online negotiation course ?Powerful Negotiation For Successful Buying? will  more...

Professional Bar Management ...zine and SqueezeOC Magazine for her expertise, Kellie has often been hired to train bar employees and also consults with bars and restaurants in many areas of the business. Upon successful completion of the course, you will receive a Professional Certificate. A score of 90% or above will earn you a Master?s Certificate of Excellence. Additionally, you will be offered the opportunity to purchase  more...

Professional Bar Management Mastery Level Certification ...hus, too many managers go without any formal training and often find themselves overwhelmed on the job. Professional Bar Management Mastery Level Certification is practical and effective. Professional Bar Management Mastery Level Certification The hospitality industry continues to grow each year, creating a demand for skilled managers. One challenge facing bar and restaurant owners and  more...

Time Management ...ld know that this topic is part of a larger set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very  more...

Work-Life Balance ...ld know that this topic is part of a larger set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very  more...

Customer Relations ...ld know that this topic is part of a larger set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very  more...

Working with Difficult People ...ld know that this topic is part of a larger set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very  more...

FMLA: What Supervisors Need to Know ...ld know that this topic is part of a larger set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very  more...

EEOC & ADA: What Supervisors Need to Know ...ld know that this topic is part of a larger set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very  more...

FLSA: What Supervisors Need to Know ...ld know that this topic is part of a larger set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very  more...

Valuing Diversity in the Workplace ...ld know that this topic is part of a larger set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very  more...

Effective Communication in the Workplace ...ld know that this topic is part of a larger set of skills often referred to as ?soft skills? in the world of business. ?Hard skills? are the technical expertise you need to get the job done. For example, an engineer needs to understand how to build and understand physical systems - this is an example of a hard skill. In general, soft skills are interpersonal competencies which play a very  more...

Managing for High Performance ...ers today must deal with a myriad of business challenges. Often they must rely on their best personnel to get them out of a jam. But do they have the necessary skills and strategies for managing these key people? This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing the  more...

Managing Managers ...tion's strategy is translated into action. These managers often need guidance, feedback, and appraisal on the application of business strategy. Managing managers is likely to be a greater challenge than ever before. It requires a new set of skills, insights, and competencies to drive performance and improve the bottom line. Successful managers must not only have the ability to continuously  more...

Analyzing an Annual Report This course will familiarize business managers, financial professionals, and other business professionals with methods to extend their analysis of financial statements beyond the three basic reports: the Balance Sheet, Income Statement, and Cash Flow Statement. The course begins by analyzing two accounting features often identified in the notes to the financial statements: the cost of goods sold  more...

Preparing as the Interviewee Interviewing isn't what it used to be. Today's interviewers are continually asking interviewees for detailed examples of past performance. Organizations have found that employees tend to do at least as well on new jobs as they did on their old ones. So the information and examples you provide to potential employers will often seal your fate. It's critical that you prepare yourself for behavioral  more...

Performance Reviews ... a manager must take to develop her team members. Too often, training is the sole and unfocused response by many managers to their employees' development needs. This course ends by explaining how training can, in fact, be used effectively and purposefully in development. This course rejects the view held by many managers and employees that appraisal meetings are a bureaucratic and  more...

Models for Managing Technical Professionals ...ifficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of ways to motivate, manage, and lead technical professionals and how to get and keep your technical teams  more...

Problem Performance Identification If problem performance is to be managed effectively then, it needs to be clearly identified. This may not be as straightforward as it may at first sound. There are different views about the methods of identifying problem performance and a manager needs to be able to appreciate the differing points of view. Specifically the distinction between conduct and performance is crucial, because the  more...

Problem Performance Improvement ...y informal approaches to improving performance. This will often take the form of a discussion between the manager and the problem performer in which the manager will want to advise the worker of the problem and then devise a plan for remedying the situation. Then the manager must introduce a system of monitoring performance to ensure that the planned for improvement has in fact taken place.  more...

Strategies for Facilitating Critical Thinking ...th reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined repetition of established formulas. Today,  more...

Techniques for Managing a PRINCE2-aligned Project ... team use to complete tasks. Experienced Project Managers often keep a toolbox of proven and trusted techniques nearby. They need techniques that are documented and repeatable. Techniques should also be flexible and appropriate for use with any type or size of project. The PRINCE2 project management methodology provides techniques for planning product development, controlling change and  more...

Implementing a Succession Plan Simulation ...ving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order remain profitable, the company relies on a highly skilled research and production staff to collate data, analyze markets, and write reports with extremely short turn-around times. More often than not, these studies are pre-marketed, so late deliveries or  more...

Initiating a Succession Plan Simulation ...ving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order remain profitable, the company relies on a highly skilled research and production staff to collate data, analyze markets and write reports with extremely short turnaround times. More often than not, these studies are pre-marketed, so late deliveries or  more...

Overview of Logistics Management In today's business environment, we all recognize the need to improve operational efficiency within our business, but often lack sufficient knowledge of the flow of materials through our organization. This course will provide you with a comprehensive understanding of the history, perspectives, strategies, and key areas of Logistics Management.  more...

Intellectual Property and Proprietary Rights ...often confronted with the responsibility of keeping an organization's intellectual property, such as copyrighted brands or trade secrets, confidential, while still communicating the organization's identity or ideas to internal and external customers. But how does management perform this function effectively while keeping the law on their side? This course introduces management to the essentials  more...

The Process of Interpersonal Communication It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of  more...

The Mechanics of Communicating Effectively ... tools. However, because they are given at birth they are often taken totally for granted. People mistakenly believe that because these tools are in constant daily use that they are already the best they can be. However it is possible to improve the quality of these communication essentials, and this course sets out to help you do just that. The effectiveness of your communication depends  more...

Workplace Communication Skills ...often blamed for discord, errors, and misunderstandings in the workplace. In fact, and more correctly, poor communication of intent causes these problems. They occur when people are unwilling to say exactly what they mean, or what they want. They also occur when there is a reluctance or an inability to get clarification of another person's intent. These situations can be avoided by using  more...

Perspectives on Conflict in the Workplace What is meant by the term "conflict," and what are the general attitudes towards it in the workplace? In this course, three prevailing attitudes towards conflict are compared. These are that: --Conflict is always a bad thing --Conflict is always a good thing --A certain level of conflict is productive, but too much is undesirable. This last view informs the rest of the course, which goes  more...

Managing Organization Conflict ...ization. Sometimes, this will be between individuals, but often it will be between teams, and even departments. The different nature of these conflicts is likely to require different approaches, and there are also likely to be a range of particular demands on you in the way that you manage the conflicts. A way of differentiating and applying these approaches is by adopting a short-term  more...

Leading an Effective Business Meeting Since there are more than 11 million meetings held every day in the United States, there is a good chance that your life is full of meetings. There is a general agreement among business professionals that most meetings are not well run. They often waste your time, drain your energy, seem to have no purpose, and bear few positive results. Are you tired of attending meetings like this? Are you tired  more...

Coping with Criticism and Feedback ...l need feedback so that we can learn and improve. What we often get is criticism, or feedback given to us in such a way that we feel defensive or angry. When your emotions get involved, it is difficult to be objective and to use the feedback effectively. This course links the concept of emotional intelligence, and EQ, to the practice of receiving feedback. By doing this, it provides you with a  more...

Defining Emotional Intelligence Does IQ determine your destiny? For years, that was an overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often  more...

Emotional Intelligence in the Workplace What makes someone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and  more...

Emotional Intelligence and Teamwork ...new many other people throughout the organization. People often came to her for advice, and she had no trouble recruiting assistance when she needed it. Cassandra, who had kept her nose to the computer and kept pretty much to herself, was struggling to understand Elizabeth's popularity. When she questioned her team leader, his response was, "You need to be more social." Stunned, Cassandra  more...

Crafting Deals "A wise man will make more opportunities than he finds." Could Francis Bacon possibly have been wondering about how to make the most out of his dealings with other people when he wrote those words? Do you ever wonder about your own ability to create opportunities for yourself? Think of something that you really wanted in the past. It could be anything--a promotion at your workplace, a new car, or  more...

The Impact of Culture on Communication ...s important to the way you communicate, even though it is often hidden.Understanding more about culture can be a real bonus when working as part of any global organization. Showing your customers and coworkers in different countries that you are in tune with them, and that you appreciate and value the differences between you, can help get your working relationships off to a flying start.In this  more...

Improving Your Cross-cultural Communications Picture the scene. You've been asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation?Thankfully, there are things you can do to improve your cross-cultural  more...

Inbound Call Centers People Management ...often the only link between a company and its customers. As a call center manager, you want to hire agents with special customer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to select the best  more...

Discovering What Your Customers Want ... loyalty goes directly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics.When customer satisfaction programs begin with a survey, and not a plan, the result is frequently customer dissatisfaction. To overcome this risk,  more...

Sales Skills The Fundamentals ...of Icon's District Sales Managers, to discuss terminology often used in the field of sales. Through your questions, you will learn the definitions of several terms that salespeople use, including prospecting, cold and warm calling, and networking. Unit 3: Developing Your Character (0.5 - 1 hour) Apply the PLEASED acronym to your life and your work.  more...

Quality Management The Quality Management Process Quality Management: The Quality Management Process offers the student an overview of the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. The program also outlines how to achieve daily quality management, identify variation in processes, and control costs. Learn To Identify the role of management in  more...

WebSphere MQ Integration Message Broker ...ustomer and business partner organizations. Students will often not work directly with the product, but rather will be involved in evaluating and planning the product. A basic knowledge of WebSphere MQ is mandatory. Knowledge of database basics and IT infrastructure would be beneficial. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70  more...

Business Travel Safety Safety Measures for Travelers ...for Travelers," you will learn why business travelers are often at a higher risk for being involved in a crime than local citizens. Additionally, you will understand what precautions a woman traveler should take and what safety guidelines should be followed. You will also learn why it is important for disabled persons to consider their safety when traveling and some specific air safety and  more...

Creativity Innovation Thinking Creatively ...of creative thinking. She will also help you identify how often you use creative thinking. Unit 3: Generating Creative Ideas (0.5 - 1 hour) Maximize your creativity by focusing your attention. Develop your creative potential by allowing incubation time. Identify creative ideas as they occur. Analyze  more...

Communicating w Difficult People Working with Difficult Employees ...artment. John's work has been inconsistent lately, and he often seems indifferent to the work he is assigned. His co-workers have been noticing his apathy, and a comment from one of them recently caused John to lose his temper. As John's supervisor, you must discuss the situation with him and identify the difficult behavior. In addition, you must attempt to pinpoint the reasons for his behavior  more...

Delegation Monitoring Evaluating Results ...ches. List reasons why delegators often lack trust in delegates. Simulation Overview: In the simulation at the end of this unit, you will meet with Matthew Stevenson, Marketing Assistant with Icon International. Matthew has requested more responsibilities concerning the release of Icon's new phone product in addition to his current tasks. You will  more...

WebSphere MQ Integration Message Broker ...ustomer and business partner organizations. Students will often not work directly with the product, but rather will be involved in evaluating and planning the product. A basic knowledge of WebSphere MQ is mandatory. Knowledge of database basics and IT infrastructure would be beneficial. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70  more...

Advanced Six Sigma Leading Six Sigma Deployment ...etting up Six Sigma training. Identify issues that are often overlooked during deployment planning. Unit 3: Designing Six Sigma Deployment Metrics Identify the guidelines for selecting deployment metrics. Identify the guidelines for selecting project metrics. Identify metrics that can help gauge Six Sigma deployment success. Unit 4: Ensuring Organizational  more...

Planning a Diversity Initiative ...often rave about the great job they do at managing diversity; however, diversity isn't something that needs to be managed. Rather, diversity is an initiative that must permeate the company culture to be truly successful. Perhaps you've asked yourself, "How can I create an environment in which all team members, with their diverse backgrounds, can contribute to their full potential?" This course  more...

The Six Sigma Change Agent ...ccessful communications strategy. Many organizations, and often even Six Sigma team members, are resistant to change. That's why this course offers you an introduction to the forms resistance to change takes at both the organizational and team levels. You'll also explore ways of overcoming resistance to change and of building a change-friendly environment. Six Sigma is a registered trademark of  more...

Business Travel Safety - Safety Measures for Travelers In Business Travel Safety: Safety Measures for Travelers, you will learn why business travelers are often at a higher risk for being involved in a crime than local citizens. Additionally, you will understand what precautions a woman traveler should take and what safety guidelines should be followed. You will also learn why it is important for disabled persons to consider their safety when  more...

Getting the Most from Business Documents ...often have you or one of your colleagues stayed at work late to finish an important report or proposal to meet a deadline? Then two days later you receive a call from the intended recipient asking you where the report is. You faxed it over and it got lost in their fax room. Now you've missed the benefit of having met your deadline. This familiar scenario illustrates the importance of selecting  more...

Making Telephone Calls Count ... call you for assistance in resolving a problem. They are often angry or upset. Will their interaction with you add fuel to the fire or surpass their greatest expectations? By using effective techniques for managing conflict, you'll create satisfied, loyal customers. It is said that "the customer is always right," but sometimes, it is necessary to say no to a customer's request. The success of  more...

Failure Mode and Effect Analysis ...t, reliability was achieved through extensive testing but often this testing was done in the late stages of development. Using the Failure Mode and Effect Analysis (FMEA) methodology, companies can increase the scope for quality and reliability early in the development cycle. The FMEA helps keep products that fail to meet form, fit, or function requirements, from reaching the customer by  more...

Business Writing ...about mistakes, such as grammar or incorrect spelling. We often try to make our writing sound so much bigger than the way we actually speak. Learning Objectives: - The basic guidelines for easier, and more effective writing. - A formal presentation that might demand a different vocabulary than a less formal document. - The rules of grammar and words that are constantly changing  more...