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Windows XP Advanced

...iefcase Synchronizing Briefcase Files Making Files Read-only Hiding A File Backing Up Your Files On CD The CD Writing Wizard System Restore System Restore Settings Automatic Updates Tab The Advanced Tab Performance Settings User Profile Settings Startup And Recovery Settings Selecting A Restore Point Creating A Restore Point Scheduling A Task Adding A Scheduled Task Conclusion more...

Word 2002 Advanced

Word 2002: Advanced Microsoft Lesson 1: Building Tables & Charts Introduction Lesson Objectives Opening Word The Task Pane Inserting Headers & Footers Inserting A Picture In A Header Formatting Text In A Header Defining A Style The Style & Formatting Task Pane Switching Between Headers & Footers Inserting Text In A Footer Inserting Page Numbers Inserting A Section Break Creating more...

Directing Others

...only to supervise, but also to lead, develop, and direct your employees both individually and collectively to accomplish organizational goals. Understanding the essential responsibilities you have when directing others, and the practices you should employ in order to meet those responsibilities, will lead to you fulfilling your duties and realizing the potential of your entire team. This course more...

Developing Your Direct Reports

...ging is developing your direct reports. This involves not only coordinating their work in a way so your organization's business objectives are met, but also empowering them and providing opportunities for them to meet their own professional development objectives. This course provides an overview of the importance and benefits of developing your direct reports as a manager, and tactical more...

Foundations for Business Execution

...itiative" that was going to transform your business unit, only to see the initiative fizzle and die a few weeks later? Do you have big plans and long-term goals that never come to pass because you get so bogged down with day-to-day activities? When management announces "new plans" to revolutionize productivity in your organization, do your colleagues roll their eyes because they know things more...

Business Execution in Action

... execution are worthless to an organization if they exist only in the heads of its corporate executives, but are never acted upon. This course will assist you in the process of "executing business execution" in your organization. All organizations share three common key processes: the people process, the strategy process, and the operations process. One lesson will explore ways to employ the more...

Leading Business Execution

...on new plans to make day-to-day processes more efficient, only to watch months slip by with those plans unexecuted? Why don't certain tasks get executed? Why do things stay the same, even when the change is critical to your team? This course provides you with techniques and strategies for executing business strategy, and more importantly, ideas on how to cultivate a culture that supports the more...

Leading Innovation

... about every organization. But innovation doesn't pertain only to new inventions, products, or reworked designs. It also involves incremental improvements to the way things are done. Knowing how to build and support an innovative culture is an important skill for any leader to master. The impetus for innovation can come from the top of the organization, and it can come from the people engaged more...

Recruiting Talent

...age. Those responsible for staffing organizations are not only challenged with finding adequate potential employees, but finding the right people for the positions they need to fill. This course explores two aspects of recruitment as one component of a sustainable talent management strategy: attracting the talent needed to meet the company's needs, and using innovative recruiting techniques to more...

Data Collection and Measurement in Six Sigma

... best practices for ensuring data accuracy and integrity. Only reliable and suitable data will yield dependable analyses that translate into desired process improvements. As Six Sigma team leaders, Black Belts will help to oversee careful data collection efforts during the Measure phase of the Six Sigma DMAIC process. They will determine what should be measured, how data should be collected, more...

Tools for Planning and Managing Six Sigma Project Opportunities

...een Belt (SSGB) In many situations your results are only as good as the tools you use. Knowing which tools to use, and how to apply them effectively, is the key to any endeavor's success. This assertion holds true for process and quality improvement strategies, and Six Sigma and quality improvement teams throughout the world use a set of management and planning tools to analyze and more...

Six Sigma and Lean in the Organization

...eft operational efficiency and quality improvement as the only way to protect margins and win customer loyalty. Originally developed in Toyota's manufacturing operations, Lean is a continuous improvement approach that focuses activities on reducing wastes. Whereas Six Sigma helps companies reduce defects and improve quality, Lean thinking helps reduce waste and improve process flow and more...

Accessing Exchange Server 2007 Remotely

Accessing Exchange Server 2007 Remotely Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) Email is now one of the most critical business applications that people use on a daily basis. Because of this, it necessary for many people to access their email whether they are at the office, home or traveling abroad. Traditionally, people could only more...

Maintaining and Supporting Applications on Windows Vista

Maintaining and Supporting Applications on Windows Vista Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista takes advantage of the Windows Installer engine to install, maintain, and remove applications through the use of installation packages. Administrators can deploy these packages using various tools, including the MsiExec more...

First Aid CPR

...nded to provide the learner with knowledge-based training only. This training should be accompanied with a performance-based component provided by a certified CPR instructor. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: recall basic life support techniques used to open a victim's airway, recall basic life more...

First Aid Basic

...efore professional medical treatment is available. It not only involves the victim's physical condition and emotional state, but the entire emergency situation. This one-hour training course will focus on how to use a systematic approach to evaluate an emergency situation and respond to basic first aid situations prior to the arrival of the Emergency Medical Services (EMS). Note: This training more...

First Aid Automated External Defibrillator

First Aid: Automated External Defibrillator The primary focus of this 30-minute course is the proper use of the Automated External Defibrillator (AED). Use of the AED also includes the ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation, which will also be briefly reviewed in this training. Note: This training should not be used as the more...

Effective Team Communication

...alented the individual members of your team are, they can only get your team so far alone. To maximize their potential, teams rely on the participation, input, and opinions of all team members. Learning to speak up and encouraging others to open up are important to a team's success. Effective communication is the fuel that will keep your team going to the finish line. In this course, you'll more...

Managing a Customer Focused Department Simulation

...but retaining them is an even greater challenge. It takes only a moment--a single lapse in service; an unmet expectation; a delay in delivery--to lose a customer forever and tarnish a company's reputation. To counter this, customer service representatives must remain vigilante, on top of their game at all times. As a customer service manager, it's your job to help your representatives meet this more...

Communicating Across Cultures

...ng effectively across cultures can be very difficult. Not only must you pay attention to the cultural distinctions of your audience and adjust your style to them, but you also need to adjust your style to different forms of communication. This course offers guidelines and best practices for speaking and writing across cultures. The course also highlights the importance of keeping your more...

Fair Labor Standards Act FLSA

...urse materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local laws. Transmission of the information is not intended to create, and receipt does not more...

Interviewing Hiring Practices

Documenting Discipline

Code of Conduct Awareness

Workplace Ethics

Workplace Diversity Awareness

Estimating and Budgeting Project Costs

...y business. Project managers must have the ability to not only identify what work is required at the onset of a project, but precisely forecast how much that work is going to cost to meet the project goal. This course provides an overview of estimating and budgeting project costs in the Project Cost Management knowledge area, and introduces best practices outlined in A Guide to the Project more...

Project Quality Planning

...owledge area takes these facts into consideration. It not only includes processes for assuring and controlling quality, but it also includes a process for ensuring that quality is considered from the very beginning of a project's lifecycle. In this course, learners will be given an overview of the project quality management knowledge area. They'll be introduced to best practices outlined in A more...

Create Work Breakdown Structure

...Guide - 4th Edition-Aligned Successful projects can only happen with the implementation of planning techniques that define project objectives in sufficient detail. Projects can quickly get out of control if the appropriate actions aren't taken initially. A project's work breakdown structure (WBS) provides the foundation for defining work as it relates to the project objectives and more...

Antitrust - Overview

...s originally formulated to combat business trusts now commonly known as cartels. There are three major federal antitrust laws: the Sherman Antitrust Act, the Clayton Act, and the Federal Trade Commission Act. Essentially, these laws prohibit business practices that unreasonably deprive consumers of the benefits of competition, resulting in higher prices for inferior products and services. The more...

Workplace Violence

Anti-Money Laundering

Understanding the Risks of Using Internet Media Electronic Communications

Foreign Corrupt Practices Act

Intellectual Property Overview

Trade Secrets

...de a competitive advantage to their owners and may be the only viable form of legal protection available. They are protected under the Uniform Trade Secrets Act (UTSA), in those states that have adopted it, and by common law principles in others. Owners may take legal action if their trade secrets are violated. The single most effective step owners can take to protect trade secrets is to get more...

Understanding the Americans with Disabilities Act ADA

Conflicts of Interest in the Workplace

Creating a Positive Attitude

...tude Oftentimes your success or failure depends not only on the situation you are in, but how you react to that situation. Your reaction to the situations you encounter is significantly influenced by your attitude. Having a positive attitude involves looking for the best in a situation, being realistic about possibilities and consequences, and having the courage to believe that you can more...

Rightful Employment Termination

Equal Employment Opportunity Discriminatory Practices in Hiring

Privacy Information Security

...rivate information it collects as part of its business is only as strong as its weakest link the human factor something that technology just can't overcome. This course is aimed at helping individuals who work with private information understand the ways that this information can be disclosed inadvertently. It will ensure that private information doesn't fall into the wrong hands. SkillSoft's more...

Procurement Integrity

Effective Interfunctional Relationships

...k? To accomplish your goals in today's workplace, you not only have to interact with personnel in other departments, you often have to coordinate or even rely on them. Tasks are fluid and flow across functional boundaries. The products or services your company offers require a cooperative effort to produce. But by nature, most companies are structured territorially. Every department head and more...

FMLA Leave and More

Promoting a Substance-free Workplace

Code of Conduct Company Template

...urse materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any federal, state, or local law. Transmission of the information is not intended to create, and receipt does not more...

Integrity in the Workplace

Preventing Fraud Abuse

Sarbanes-Oxley What You Need to Know

Business Writing Editing and Proofreading

...g it. But have you ever distributed a document or message only to find later that you forgot to include a key point or correct an embarrassing spelling error? Reviewing is a crucial stage in the writing process. It entails editing for clarity, tone, accuracy, and completeness, and also proofreading for spelling mistakes and grammatical errors. Carelessness reflects badly on you, your work, and more...

Interpersonal Communication Communicating with Confidence

...st and credibility. But trust and credibility are not the only essentials. You also need to use specific communication behaviors to project confidence in all your verbal and nonverbal interactions. The course shows you how the essential elements of trust, credibility, and specific confident communication behaviors bring about confident communication and enhance your influence. It highlights the more...

I-9 Compliance Verifying Employment Eligibility of US Non-US Citizens

...tion and Nationality Act (INA) requires employers to hire only individuals who are legally eligible to work here. The I-9 form is the key to compliance with this requirement. It protects employers from knowingly hiring employees who are not authorized to work in this country. The law requires employers to verify the individual s eligibility for employment by requiring the employee to produce more...

Introduction to Business Analysis Essential Competencies

...systems in an effort to quickly fix or address a problem, only to discover that it wasn't the right solution after all the time and money wasted, and the problem continues. Business analysis aims to not only properly diagnose an issue, but determine the best solution to fix it permanently. Business analysts, who undertake this work, require a unique combination of skills and knowledge to be more...

Introduction to Event Management

...e data to help your organization identify and isolate not only problems that are happening, but areas that require improvement before troubles exist. This course provides an introduction to Event Management, including its goals and scope, and how Event Management processes interact with other processes in the ITIL V3 Service Lifecycle. The course also covers the specific components of Event more...

Spill Prevention Control Countermeasure Plan Petroleum Products

...age the environment and pollute our waterways. A spill of only one gallon of oil can contaminate a million gallons of water. This 30-minute course will provide you with information on the prevention and countermeasures you should take should a spill occur. This training will also provide information on the components of a Spill Prevention Control and Countermeasure (SPCC) plan. The content in more...

Identifying Your Customers Expectations

... be given the opportunity to deal with "real people." The only way to discover what's important to customers is to ask them, and the second lesson of this course shows you how to do just that. You'll learn how to extract the qualitative customer feedback that enables you and your team to focus on delivering the kind of service that delights. Even if you don't have responsibility for undertaking more...

Using Surveys to Measure Customer Satisfaction

...s being conducted in-house or by outside consultants. Not only must you measure the right areas--you must also have a system in place that will allow you to act on its findings. Cross-functional backing is essential if the survey is to have the maximum effect on how customers view your service in the future. The success of any customer survey is dependent on it precipitating improvements in the more...

Slips Trips and Falls

...ts. They cause 15 of all accidental deaths and are second only to motor vehicles as a cause of fatalities. This course is intended to provide employees with the ability to recognize and prevent slip, trip, and fall hazards and to address the key components of ladder safety. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner more...

Getting Ready to Coach

...s a win-win method for developing their employees. It not only helps individuals reach their potential but also helps the organization improve its productivity and competitiveness. In a rapidly changing business world, coaching can also help employees adjust and adapt their skill sets. Coaching is about encouraging, confronting, challenging, questioning, as well as consistently respecting and more...

Building Positive Support for Change

...standing, and a clear vision of the future state will not only welcome change, but embrace it. In this course, you'll learn about the importance of building a motivating atmosphere that supports organizational change, and the importance of creating short-term wins and vision. The course highlights techniques for listening to your employees during change initiatives such as encouraging open more...

Spill Prevention Control and Countermeasure Plan Petroleum Products

First Aid Medical Emergencies

...nded to provide the learner with knowledge-based training only. This training should be accompanied with a performance-based component provided by a certified first aid instructor. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: describe how to respond appropriately to a medical emergency; and recall the more...

You and Your Boss

You and Your Boss Your boss can be the lifeline to your future. Typically, no one has more influence over your immediate and long-term success than the person to whom you report. Not only will you find enjoyment and reward in your current position, but you want your boss to be a source of support when the day comes that you are ready to move ahead with your career. This course teaches more...

Analyzing Your Life Balance

Analyzing Your Life Balance Do you fill your life with many activities and then find it's tricky getting a good balance between them? Getting the balance right can provide you with tremendous payback, but where does this balance lie? You want to feel fulfilled and in harmony with yourself and your world. You know finding a balance is good for you, and also impacts positively on your family, more...

Negotiation Essentials Communicating

...tiation, you need to communicate well. And this means not only being clear in how you deliver your message but also ensuring the other party feels understood. You need to actively and skillfully create a connection with the person you're negotiating with. Otherwise, you won't ever reach an agreement. This course describes ways you can communicate effectively in a negotiation. It discusses how more...

Field Sales Foundations

...tatives are set loose on their assigned territories armed only with a few sales tips and some information about the products and services they're selling. This course builds the foundation for a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field Sales Foundations introduces you to the basics of the field sales more...

Using Business Tools to Manage Sales Teams

...ant part of your job as a sales manager, but it isn't the only hat you wear. You also have to manage the business side of your sales manager position. For example, you have to know how to forecast sales accurately to determine the goals that your sales team will set. Like many sales managers, you've probably asked yourself, "How do I successfully and effectively manage the business aspect of my more...

Communicating in Sales Teams

...ast, efficient dissemination of information, and that can only come about through effective communication. This fact is true at the corporate level, at the sales level, and indeed at every level of the company. At a time when rapid change is now the norm, employees need information so that they can make the best decisions quickly.In this course, you'll learn the sales manager's role in more...

Presenting Your Proposition

Presenting Your Proposition Even the most confident sales people can feel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal more...

Conducting Effective Sales Research Meetings

...important for understanding your customer's business. But only by conducting research meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together in strategic account sales (SAS) research meetings. You'll start by learning how to more...

Supervisor Manager Sexual Harassment Awareness Multi-State Edition

Employee Sexual Harassment Awareness

Customer-Focused Management

..., founder of Wal-Mart, is reputed to have said, "There is only one boss the customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else." Effective quality management processes focus on the customer. In today's global marketplace, customers have more choices than ever before. To achieve success, it is vital for enterprises to more...

Communication Strategies for the Remote Employee

...nd continents, and effective communication skills are not only important, but are the very key to telecommuters' success and their ability to move forward in their careers. This course provides you with an understanding of the importance of communication skills when working as a telecommuter and also covers how career advancement can be achieved while working in a remote environment. You will more...

The Active Directory Infrastructure in Windows Server 2008

...bility and flexibility to any server infrastructure. Read-only domain controllers are introduced and described in this course, with demonstrations on how they can help improve security, generate faster logon times, and create more efficient resource access. Aligning with Microsoft exam 70-640 objectives: TS: Windows Server 2008 Active Directory, Configuring, this course will also cover many of more...

CompTIA Network 2009 Network Devices

...oints and content switches, are more specialized and will only be present if the needs of the network mandate them. This course describes network devices from the user level, which includes network interface cards, firewalls, and modems, to network level devices, such as routers, switches, and bridges. It also explains the logical operation of these devices and introduces some of the more more...

CompTIA Server 2009 Troubleshooting

...s, though, need to be able to thoroughly troubleshoot not only desktop computers, their hardware and operating systems, but also more complex and intricate issues that occur on sophisticated server hardware and network infrastructures. This course introduces hardware and software troubleshooting. It covers some of the common issues that can occur along with their fixes and some of the useful more...

Administrative Professionals Representing Your Boss

...eraction you have with others leaves an impression of not only yourself but of your boss. The ability to represent your boss in a positive and professional light is essential to both your own and your boss's success. This course covers the skills you need to be successful as an administrative professional, including communication skills, organizing and managing skills, problem-solving skills, more...

HIPAA Privacy Essentials

Name Resolution in Windows Server 2008

...ng servers, conditional forwarding, root hints, and cache-only servers. Also covered is the use of other types of name resolution techniques including WINS, LMHOSTS, and HOSTS files, and the configuration steps necessary to set up clients to use DNS or WINS name resolution. The course is one in a series that covers the objectives for Microsoft exam 70-642 TS: Windows Server 2008 Network more...

Communications Security in Windows Server 2008

...n (Exam 70-640) Windows Server 2008 introduces Read-Only Domain Controllers (RODCs) which can be deployed by organizations in locations where physical security may be an issue. A RODC will improve security, provide faster login times and more efficient access to network resources, especially over a WAN. This course discusses various policies, such as Group Policies, Default Domain more...

SharePoint 2010 Security Business Intelligence

... 2010 provides several security options for ensuring that only users or groups who should be able to access specific contents can do so. Security can be configured at the item level, and can be managed for individual users or groups. This course examines SharePoint securing, and describes managing SharePoint groups, changing the inheritance for a site, managing permission levels, and more...

Configuring DNS in Windows Server 2008

...d to organizations of all sizes. New DNS support for Read-Only Domain Controllers provides primary read-only zones that add security and increase network efficiency. This course explores configuring DNS in Windows Server 2008, including Global single names, DNS Lookup features and DNS Zones. The course is one in a series that covers the objectives for Microsoft exam 70-640: TS: Windows Server more...

Client Access in Exchange Server 2010

Client Access in Exchange Server 2010 Microsoft Microsoft Certified Technology Specialist Exchange Server 2010, Configuration (Exam 70-662) As e-mail is now one of the most common forms of business communication, it is necessary for many people to access their e-mail whether they are at the office, home or traveling abroad. Traditionally, people could only access e-mail remotely through a more...

Cisco Switch 1 0 Highly Available Networks

...structure paths and key servers. High availability is not only about adding redundant devices. It also implies planning with an eye on where the points of failure occur, and to design the network so that these points of failure can be compensated for. As a Cisco administrator it is important for you to have the knowledge required to implement a highly available network. This course covers how more...

Virtualization with VMware An Overview

...nterprise environments are turning to virtualization, not only for testing, but also for full production environments now. This course examines the history of virtualization, the concepts behind virtualization, and how virtual machines and virtual infrastructures are used in today's evolving IT world. It also covers the benefits of virtualization and how to evaluate whether virtualization more...

Cisco TSHOOT 1 0 Planning Troubleshooting Processes for Networks

...ronments, troubleshooting can be a daunting task, and the only way to diagnose and resolve problems quickly and effectively is by following a structured approach. This approach involves having well-defined and documented troubleshooting procedures and aligning troubleshooting procedures to general network maintenance procedures. In this course, the benefits of a structured approach to more...

Cisco Route 1 0 Routing Services for Converged Networks

...0 The convergence of voice, video, and data has not only changed the conceptual network models but has also affected the way that networks support services and applications. Planning routing services to support requirements requires an understanding of the Cisco Enterprise Architectures and how they align with the traditional three-layer hierarchical network model. Understanding of the more...

Existing Infrastructures Branch Deployments in MS Win Server 2008

... about branch offices including domain controller or Read-only Domain Controller configuration, protecting the physical security of your server, and recommendations for optimizing name resolution services for clients. This course covers the objectives for Microsoft exam 70-647 PRO: Windows Server 2008, Enterprise Administrator. Passing the prerequisite MCTS exams and this Professional Series more...

The Importance of Diversity and the Changing Workplace

..., organizations run the risk of becoming monocultural and only viewing things from a very limited perspective. The organization provides the structure for operation of the business and often defines the culture, but it's the individuals interacting within the organization who carry out the mission of the organization. Rather than address the legal underpinnings and requirements related to more...

Developing a High-Performance Organization

...ping an organization's potential for high performance not only helps it to be more competitive but also helps it to better respond to and manage the influence of external factors. In short, high-performance organizations are those with a competitive edge. Facilitating a high-performance environment requires the right skillset. This course helps you assess your organization's potential for high more...

Competitive Marketing Strategies Selecting Implementing Strategies

...of competitors, and increase revenues. These outcomes can only be achieved, however, if organizations understand how to translate their competitive advantages into winning strategies. This course describes the different types of competitive advantages that can help an organization distinguish itself from the competition. It outlines how to choose the most appropriate competitive marketing more...

Developing a Brand Internally

.... Internal engagement is increasingly being viewed as not only key to effective brand development, but an important driver of customer value. Aligning the brand promise, organizational actions, and the real brand experience helps generate brand staying power and customer loyalty. This course discusses the benefits associated with developing brands through internal engagement and provides more...

Professional Selling in the Knowledge Economy Simulation

... ephemeral sales job. This simulation requires you to not only close deals now, but to also lay the groundwork for long-term customer relationships and future sales. Additionally, you will also want to make sure you are pushing yourself to excel by continuing to grow as a sales professional and by learning all you can about your industry. This simulation is based on the "Professional Selling in more...

Embracing Organizational Change

...ges occur, but the proper coping methods can help you not only survive organizational change, but empower you to take control of your career, recognize new opportunities that come with the change, and propel your career forward. This course covers best practices to help you accepting a new reality when things change, including acknowledgement of the changes and coming to terms with your new more...

Preparing for Organizational Change

... self-motivation you will need at the time, will mean not only surviving organizational change, but thriving in it. In this course you will learn the importance of being prepared for organizational change when it comes. This course covers essential skills for handling organizational change, including a willingness to take risks, having an openness to the unknown, and being able to manage more...

IT Strategy Essentials Implementing an IT Strategy

...uired strategies and measure the results. This course not only explains how to communicate your IT plans effectively to different stakeholders but also describes the key steps to take when executing the IT strategy. It points to the importance of developing a business case for each IT initiative, and the benefits of project management to help see the implementation through. The course also more...

A Essentials 2009 Security and Network Fundamentals IPv6 update

...rking are important in the computer world. This trend has only increased as the average person's interaction on the Internet continues to grow. This course examines security concepts and technologies, such as encryption, authentication, firewalls, and malicious content scanners while also examining malicious content types and the preventative measures that can be taken to guard against them. more...

Government Contracting Essentials

Collaborative Features in Word 2007

Collaborative Features in Word 2007 Microsoft Microsoft Office Word 2007 offers several options for securing and protecting Word documents as well as providing various collaborative features. This course demonstrates how to use Word 2007's document security, which includes locking document formatting, password protecting a document, marking a document as read-only, using Document Inspector, more...

Protecting and Sharing Excel 2007 Workbooks

...ecific data within worksheets, can be protected, enabling only those with access to view or make changes to them. Workbooks can be shared so that multiple people can access required data, and changes made to workbooks can be tracked, accepted or rejected, and merged. The use of Excel Services and Microsoft Windows SharePoint Services adds an additional level of collaboration and security more...

BIS Export Controls and Antiboycott Provisions

Cisco IUWNE 1 0 WLAN Maintenance Troubleshooting

...t in connectivity issues. However, positioning isn\'t the only factor that can keep clients from connecting to access points. In an ever-changing RF environment, the connection quality from a fixed location may change over time. Proper maintenance of the wireless infrastructure can help prevent many issues, and good troubleshooting practices can make the detection process much more efficient more...

WPF Databinding with VB 2008

... into the user interface. This course details how WPF not only binds controls to data, but also converts, validates, and formats data in a variety of ways. Specific areas covered include binding to elements, using multiple bindings, utilizing ADO.NET data objects, formatting the display of data, and also data conversion, validation, filtering, sorting, and grouping. This course is one of a more...

SQL Server 2008 Security Management

...guarantee that access to a SQL Server instance is granted only to specified users, using either Windows Authentication or Mixed Mode Authentication by creating logins and then mapping the logins to the databases within the instance. Administrators also have the ability to encrypt a SQL Server instance using transparent data encryption (TDE) and to encrypt the data within a database using more...

Running Queries Manipulating Data in SQL Server 2008

...rom a database s tables and filter the results to include only the data that you require. Transact-SQL statements also allow you to update, change, and remove data from tables. This course identifies the basic T-SQL statements that can be used to retrieve and modify data within SQL Server databases. This course is one of a series in the SkillSoft learning path that covers the objectives for the more...

Oracle Database 11g Privileges Roles Application Contexts

Oracle Database 11g: Privileges, Roles & Application Contexts Oracle Authorization is the process that determines the privileges that the user is allowed to exercise. In the Oracle database, authorization is determined by the grant of system and object privileges. This course covers implementing roles, enterprise roles, and the securing of objects through procedures. It also describes how more...

Techniques for Communicating Effectively with Senior Executives

...r report on key successes or failures? What if you've got only a few minutes to get your message across? This course provides direction on how to carry out executive-level communications in both formal and informal settings. It also explores different communications media and how they might be used to convey your message to senior executives. Finally, the course recognizes the different reasons more...

HR as Business Partner Linking HR Functions with Organizational Goals

... strategic goals. An organization can measure its success only if its end goals are well defined. To define these goals, you must understand your organization and its needs. You can then mobilize the leadership and organizational capabilities to achieve the final result, and ensure all processes are aligned with these goals. This course examines the core functions of HR and demonstrates how you more...

Cisco Switch 1 0 Implementing VLANs in Campus Networks

...solicited. The speed of these links can be increased, but only to a certain point. Etherchannel is a technology that allows you to circumvent this issue by creating logical links made up of several physical links. This course explains how to implement VLANs in a network campus. It includes the process on how to create a VLAN implementation plan, implement that plan, and then verify the more...

Identity Presence Privacy

Identity, Presence & Privacy As we move towards more applications being delivered via the cloud, and businesses using a cloud computing models, we also need to consider the implications for the management of identity. This course ensures you are familiar with identity and access management (IAM) and the common industry protocols used to extend identity to the cloud. It covers the concept of more...

Preparing for Effective Business Meetings

...tever their format, efficient meetings are those that not only accomplish tasks but progress in a way that makes the best use of participants' time. Because meetings are one of the most expensive modes of communication in today's organizations, it's critical that you optimize the time you spend in them. Running an effective meeting starts with careful planning. This course will show you how to more...

Insider Trading

Union Awareness

From Online Training Directory

Grammar Brush Up Bundle

Polish your writing skills to perfection with this pro megaton of seven complete courses for only the price of one Continuing Education class! Complete your course of study in 90 days or less. more...

Learn How to Write the Kind of Cover Letter That Gets Results

...en this,the first assignment is completed it is put away, only to be referred to at the end of the course. You will then be given a series of 5 steps and corresponding assignments to work on as quickly as you care to. Each of these carefully ordered steps will bring you closer and closer to applying the method to your original written work (baseline). The final project is designed to take your more...

Certified eMarketing Associate Certification (CeMA)

...ions. The certification is recognized globally and is the only e-marketing certification recognized by a state office. Preparation resources will be e-mailed to applicants. Certification-a sign of competence and achievement in this field-is particularly important in a competitive job market. While relatively few advertising, marketing, and public relations managers currently are certified, the more...

Legal Research and Writing

... submit it by midnight, Sunday at the end of each Lesson. Only one draft can be submitted. Comments on the draft will be general and will cover grammar, format, style and content. Sample responses will not be available. Because students are able to have a draft reviewed, students will not be permitted to resubmit a final writing project for a better grade. Office Hours: I am available at any more...

Mastering RoboHelp Office 2002

Why pay hundreds of dollars for basic/intermediate RoboHelp training? Learn the basics of WinHelp, WebHelp and HTML Help development--plus real world tricks and tips--with this 200-page tutorial manual. Provides the basics of online Help development along with fast-paced tutorials that will have the novice Help developer creating RoboHelp and RoboHelp HTML systems in no time! Getting Started more...

A Workshop Approach to Mastering RoboHelp Office (Latest Release)

...ng dollars. (Optional purchase, full version RoboHelp for only $499, Reg.$999 See Details) This course offers individuals an opportunity to build a standalone help project by applying the principles outlined in each of the three lesson plans through a systematic and hands-on approach. Each student will develop and create their own online help project using the techniques and objectives more...

Learn Authorware In 45 Days

...oom/board I would be willing to offer my class on site. I only teach the basics of the Authorware language. I do not get into creating web applications using Authorware. The following items are covering in the course: Authorware Basics, Creating an Authorware application, Adding Motion and Sound, Hot Spot interactions, Text entry interactions, Hot objects interactions, Target area interactions, more...

Learn How to Repair Computers: Get Certified in 7 weeks

...ours. SPECIAL NOTE: When you take the course, you are not only studying to learn computer repair, you are also learning so you can take the A+ test. This test is not easy. With every quiz sent in questions can be asked. The course administrator will provide extra resources for the student for further learning purposes. One-to-one interaction is available by request but is limited due the low more...

A Test Preparation

This is an online A+ practice test only. Test material covers the material to prepare for the CompTIA A+ Certification examination for PC Technicians. more...

Microsoft PowerPoint 2002 Comprehensive

...ced features of Microsoft PowerPoint 2002 so they can not only create and modify simple presentations, but also much more elaborate ones, such as team projects. This course is designed to teach students the basic, intermediate, and advanced features of Microsoft PowerPoint 2002 so they can not only create and modify simple presentations, but also much more elaborate ones, such as team more...

Microsoft Word 2002 Core

...y and intermediate features of Microsoft Word 2002 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functionality of them. Some skills users will learn include changing font attributes; modifying bodies of text; using the spelling checker; formatting paragraphs using indents, line spacing, and tab more...

Word 2000 MOUS

..., intermediate, and advanced features of Word 2002 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functunality of them. This course begins by teaching students the introductory and intermediate features of Microsoft Word 2000. They will learn the basic steps to create and edit their text-based more...

Word 2000 Proficient

...ntroductory and intermediate features of Word 2000 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functionality of them. This is a comprehensive course designed to teach students the introductory and intermediate features of Word 2000 so not only will they learn the basic steps to create and edit more...

Word 2002 MOUS

...y and intermediate features of Microsoft Word 2002 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functionality of them. This course begins by teaching students the introductory and intermediate features of Microsoft Word 2002 so not only will they learn the basic steps to create and edit their more...

Closing the Sale

...ntially effective sales people are unable to complete the only element of a sale that results in incomea closing. This course examines the issues related to preparing and setting the stage for a commitment to buy, looks at some of the reasons that this is such a tough step for many aspiring sales professionals, and gives techniques and methods for making sure it happens. IMPORTANT NOTE: more...

A+ 2003 Test Preparation

...only. Test material covers the material to prepare for the CompTIA A+ 2003 Certification examination for PC Technicians. This course does not include training of any kind - just practice tests. During the 90 day access period, the user may take the 70-question A+ 2003 practice test as many times as they like. Each time the test is launched, it pulls 70 questions from a bank of over 1,500 more...

5 Steps to Effective Persuasive Business Communication

...t. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will be given a series of 5 specific steps and corresponding assignments to work on. Each of these carefully ordered steps will bring you closer and closer to applying the method to your original written work (baseline). The final project is designed to take your original more...

Pharmacy Technician National Certification Exam Preparation Course

...rmacy, so if you have never worked in a hospital, or have only worked in retail, we will prepare you to answer questions about other practice settings. The program offers great flexibility you may log in to your course from any computer with an internet connection! The course includes review of the following topics. Pharmacology Review ? Pharmacology can be an intimidating subject, but not more...

Better Business Writing in One Week

...s without formal writing training! Fear no more -- you?re only one week away from clearer, more confident writing. This unique course includes one work-week (five days) of daily lessons, designed explicitly for business professionals. Students learn about grammar, clarity, precision, organization and style, then apply their knowledge to write better business letters, e-mails, memos and more. more...

Brilliant Business Writing and Communication

This course helps business professionals write with confidence and precision while learning the principles of effective communication with their own writing coach. What does a business letter say about your company? What does a memo say about you? Countless business professionals are not trained writers, yet they`re expected to write every day, producing letters, proposals, and e-mail messages more...

Learn How To Write Effective Persuasive Written Communication

...t. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will be given a series of 5 specific steps and corresponding assignments to work on. Each of these carefully ordered steps will bring you closer and closer to applying the method to your original written work(baseline). The final project is designed to take your original more...

Certificate in Technical Writing

...o buy for any of the courses? Generally you will purchase only one textbook. The purchase fee for course materials is about $50.00 (more or less). What does the actual Certificate cost? JER Group, Inc. (JER ONLINE) is an Atlanta-based provider of high quality Corporate Career Track Online Courses and Workforce Certificate programs. Nationally, JER Online partners with Accredited Educational more...

Introduction to Customer Relationship Management CRM -Part 1

DISCONTINUED--Step into the world of CRM with this foundation course in Customer Relationship Management and learn how the practice of effective CRM can not only transform you into a highly successful business professional but also improve your company`s bottom line by helping you expand and retain your valuable customer base. more...

The Entrepreneurship Certificate in Marketing Mastery Program

...re interested in learning about. For example, an internet-only retailer or a consulting firm. To be a successful entrepreneur you must be able to quickly and clearly communicate your business concept, relaying both your passion and the essence of your plan. This is most commonly referred to as the elevator pitch. The Entrepreneurship Mastery Program is designed so that as you develop your more...

What Inexperienced Homebuyers MUST Know Before They Buy a Home

A Trump U Course-If you ever plan to buy a house this course can save you money, time and aggravation. This course will give you expert instruction, including video tutorials that can save you thousands and position you for success and security in your personal real estate investments. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how more...

5S TRAINING

...ization to achieve greater results. This course will not only help you learn what 5S is, it will also help you successfully implement 5S within your own organization. If you want to improve your immediate work area ? and if you want to contribute to your organization?s success ? you will want to learn about 5S. Your 5S training is presented by Eric Whitley, he is a senior manufacturing more...

Confined Space Safety

...w inches of metal away for being crushed and drowned, and only a few minutes away from suffocating. Welcome to Confined Space Safety Working in a submarine has its ups and downs. On the one hand, there is very little space to clean, and they always have that cozy lived in feeling. On the other, you are just a few inches of metal away for being crushed and drowned, and only a few minutes away more...

Fall Protection

... objects. In this complete course your employees will not only learn the OSHA requirements for all types of safety equipment, but will also be trained to identify and avoid situations that might result in a fall hazard. If you have a dream that each of your employees will not only know the requirements for each fall protection system, but also know how they work so you can be sure they are more...

Forklifts

...y year. Our course forms the cornerstone of training, not only to comply with OSHA requirements, but also to prevent losses at your company by introducing responsible patterns of inspection, operator care, operation, load handling precautions, stacking, driving, unloading, and parking. Meant to appeal to everyone who works with or around lift-trucks, this course can insure that everyone in your more...

How to have an Effective Safety Committee

...urse, How to Have an Effective Safety Committee, will not only show you how to plan for a safety committee, but will also show you how pack your conference room with the right committee members. You will learn how to get a fire started under them, get your committee cooking, gear them up for success, sustain interest with reward and recognition, and re-ignite an existing committee. With our more...

Personal Protective Equipment

... Our new safety course, Personal Protective Equipment not only helps your organization meet OSHA safety standards and regulations, it launches each employee on a mission to protect their heads, face and eyes, hearing, hands and arms, skin, feet, and bodies against heat and cold hazards by using proper PPE. Protect each worker with the knowledge and equipment to fly by the potential hazards they more...

Java 2 -- Building Graphical User Interfaces

...ethods. The Label class is used to display a line of read-only text. You will learn to define a button class and use its methods to add a button component. You will also learn to create a checkbox control to turn an option on or off. Additionally, you will learn to create a set of radio buttons by using the checkboxGroup classes that enable you to select one and only one check box in a group. more...

Comprehensive Online Instructor Certificate Program

...design and deliver a quality course via the Internet. Not only will you master today s fast- growing learning methodology, you will put yourself on a career path with unlimited potential. With courses tailored to college faculty and to high school teachers, this comprehensive program includes self-paced, instructor-facilitated, and instructor-led courses. You will learn about both the more...

Blackboard Basics for K12

...s a twenty-one day online course which is designed to not only teach you about the online classroom but to immerse you in it so that you are experiencing and discovering the environment from all aspects possible. This course will help you learn how to develop and to manage your course using Blackboard 6. This course is offered by a State Accredited University and offers State Board Continuing more...

Accelerate your Business Growth--Instructor-Led

...ou`re not able to adapt and change your competitors will. Only the innovative survive. In this course, learn to grow your business with new products and services. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials. Students may complete this course within a reasonable period of time. Contact Hours give an indication of more...

Accelerate your Business Growth--Self-Directed

...ou`re not able to adapt and change your competitors will. Only the innovative survive. In this course, learn to grow your business with new products and services. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of time. Contact Hours give an indication of more...

Accounting In An Hour

...u?ll invest just sixty minutes in this course, you?ll not only think about your role in your organization in an entirely different manner, everyone else will think about you differently, too. You?ll have the tools to take part in meetings, contribute in financial discussions, and move up the ladder in your chosen career. Your instructor for this course is Richard J. Makoujy. Richard J. ?Rick? more...

Bartending the Easy Way-Online

...s, David Schwimmer, Jessica Simpson and Ashton Kutcher is only a small part of her extraordinary career. Her experience includes many years of management, which she uses to share what managers look for in a good bartender. Her students have often been hired as managers when applying for a bartending job due to the lessons learned from Bartending the Easy Way. Kellie will teach you the basics more...

Bartending to the Max-Online

...s, David Schwimmer, Jessica Simpson and Ashton Kutcher is only a small part of her extraordinary career. Her experience includes many years of management, which she uses to share what managers look for in a good bartender and to teach you how to manage a bar like a professional. Her students have often been hired as managers when applying for a bartending job due to the lessons learned from more...

Comprehensive Leadership Training

... make effective teams and organizations. Such leaders not only put their teams on a higher trajectory but also increase the pace of their own careers. This course intends to sharpen the leadership skills of managers and would be managers. The course takes a comprehensive look at leadership from most perspectives so as to give the trainees a deep understanding of the roles that they are more...

Dreamweaver MX 2004

...Only. Dreamweaver is the professional's choice for developing web sites and web applications. With this Dreamwaever training, go from start to finish, create and maintaining basic websites, and learn to support best practices and the latest technologies. User is given 1 year access to this course. Dreamweaver MX 2004 Dreamweaver is the professional's choice for developing web sites and web more...

ESL for Business - E-mail Communication

... your job. You can take all the courses in the series or only those that fit your needs. What Makes This Course Unique? You might say, "what's different about this course from other ESL courses you can take online?" Unlike "one size fits all" courses, the lessons in this course are tailored to your problem areas. In other courses, you may only view a lesson and do self-study exercises. In this more...

ESL for Business - Letters and Memos

ESL for Business - Special Documents

Ethics and Compliance Basics

... is an ongoing and important responsibility. A company is only as ethical and compliant as its directors, managers and employees. Ethics and Compliance Basics Reinforcing ethical principles and educating company members about compliance with the law is an ongoing and important responsibility. A company is only as ethical and compliant as its directors, managers and employees. Training is more...

Health Insurance Portability and Accountability Act Training

...with the healthcare industry, this course is targeted not only at Providers, Payers, Clearing Houses, but also at HR managers, Business Associates, and anyone else that wants to know about their Individual Rights under the HIPAA legislation. Coursework focuses on education in the HIPAA law, and best practices for HIPAA legislation. Other topics include the documentation that is required for more...

Learn How to Write Persuasive Web-Based Text

Microsoft Project For Purchasing Professionals

...osoft Project For Purchasing Professionals," you will not only learn how to use the software, you'll learn how to apply it to your purchasing work. You'll also learn project management principles that will enable you to successfully manage complex procurement projects and meet aggressive deadlines. You will need a copy of Microsoft Project 2000 or later. You can order a FREE evaluation copy of more...

Phlebotomy Technician Career Training

... techniques. This course will cover the classroom portion only. Labs and externships are not part of the online program. For more details contact the Continuing Education program. Phlebotomy Technician Career Training This comprehensive course provides instruction in the skills needed for the proper collection of blood and other specimens used for diagnostic testing. Emphasis is placed on more...

SalesPlus

...ttitudes to potential sales opportunities that result not only in sales but in developing customers who will continue to do business with them time and time again. Identifying potential sales opportunities, making the sale, and creating a customer relationship that will result in future business is the art of selling. By the end of this course you will know the process of selling, the more...

The Art of Active Listening

... are good listeners. If someone is a good listener we not only like them more, we think they understand us and our business. We all understand the basics of good listening. Good listening, in part, is just being courteous. However, it is requires more than just being quiet and paying attention, although those are aspects of being a good listener. Being a good listener is not a passive activity. more...

Trade Secrets & Their Protection

...mpetition. Prudent companies are recognizing the need not only to protect their own confidential business information as trade secrets, but also to guard against the misappropriation of others` trade secrets. Trade Secrets Protecting trade secrets is more important than ever today, as companies look for ways to get ahead and stay ahead of the competition. Prudent companies are recognizing the more...

Essential Spanish

Essential Spanish teaches you the basics of European Spanish quickly and easily online. Through a series of online self test exercises and with the help from our online tutors that support your study we make sure you learn with confidence and at your own pace. ESSENTIAL SPANISH - COURSE INTRODUCTION Welcome to this new online Spanish course. It is intended for native speakers of English who wish more...

Certificate in Professional Technical Communication ...wledge of the technical document they will be working on. Only after reading and applying the tips, techniques and grasping the fundamental and advanced techniques of writing to a specific area can the student of this course reapply this new knowledge to the baseline document. A comparison of the original baseline writing to the developed "treatment" document will allow the student of this more...

From 123-CBT Computer Based Training

Communication and Leadership

...'t completed. You've delegated a task to another employee only to have it done incorrectly. You've sent an e-mail asking for extra help on a project to which you've had several negative responses. What's going on? While these situations could be the result of many different influences, you can eliminate one of the variables by ensuring that your communication style is positive, clear, concise, more...

Managing Managers

Senior managers provide a vital connection between organizational leadership and frontline management. They oversee the development of the organization's goals and its achievement. In addition, they must also manage relationships, both across the organization and across functions. While they are the voice of top management, they are also expected to deal with their own line managers to ensure that more...

Developing a New-product Strategy

...only the concern of your research and development department. One of your main responsibilities as a product manager is to create a new-product strategy. This means that in addition to developing new-product goals, you also need to develop a plan for reaching those goals. In this course, you'll explore the tools and techniques to help you create a new-product strategy for the products or more...

Financial Risk Management

...like to take risks or do you prefer to avoid them? Do you only take a risk if you know you will be compensated for it in the end? Everyone is exposed to risk at some time--it is unavoidable. Having the proper tools to deal with risk can save you money and help you avoid financial hardship. This course familiarizes you with the strategies and products used to manage corporate risk. You will gain more...

The Oil and Gas Industry Overview Version 2

...till left with huge surpluses in an industry so far known only as a modest return. In reality, there has never been a more challenging time for the oil and gas industry. While oil companies face tough challenges in finding new sources of oil and gas to replace the old ones, the emerging oil demand and supply equation renders some of the world's most powerful nations increasingly dependent on more...

The Food and Beverage Industry Overview Version 2

...0 new products every year with an average success rate of only 25 , such happiness can be fleeting. Few industries have as much pressure placed upon them as the food and beverage industry - pressure to meet food safety regulations, to keep up with the constantly changing tastes and preferences of a fiercely diverse marketplace, to differentiate their products from their competitors', and to more...

The Manufacturing Industry Overview Version 2

...only two functions - marketing and innovation." Companies in the manufacturing industry seem to be taking this lesson from the legendary management guru, Peter F. Drucker, very seriously now. The manufacturing industry - the powerhouse driving many economies - has been reeling under the most challenging time in its history. Manufacturers are striving to be more innovative, compete globally, and more...

Assessing Performance Continuously

...l becomes one of the major managerial tools. Then, and only then, is the manager in a position to assess the performance of a worker. This third stage prepares specifically for the annual performance appraisal meeting by collecting data. The course examines the common evaluation methods, which most organizations use to evaluate performance data, including how to successfully use more...

Delegation the Personal Approach

...only to later find out that the task wasn't completed properly or that it wouldn't be completed on time? Perhaps you need to reevaluate your delegation skills. This course will help you work more effectively with employees in a delegation situation. As you progress through the "Delegation: the Personal Approach" course, you will discover several important factors about delegation--how you can more...

Managing the Creative Elements of Brands

...mains: out of 25 brands of laundry detergent, you decided only one of them is good enough to wash your clothes. It's a tough market, so what can you do to stand out? This course is designed to help you analyze all the creative elements of a brand in order to help you build your company's brand equity. The first lesson in this course demonstrates how your brand can make a great impression on more...

Managing and Maintaining Brand Equity

...only thing constant in life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over time, new competitors come into more...

Lean Techniques

...e right price. But the lamp model is out of stock and the only one left is the floor sample. Naturally, you inquire about purchasing the sample, but the sales person tells you that the store has a policy of prohibiting this. Why? Wouldn't it make sense to give the customer what he wants exactly when he wants it? Yes, but the furniture store is not a lean business. In fact, the furniture more...

What Is Systems Thinking

What exactly is a system? Why is it important to understand systems? How can you use systems thinking to manage your organizations more effectively? Systems thinking enables you to delve into the inner workings of your organization to get to the core of what drives your company forward--or backward. Not only will you solve problems, but you will also be able to change the thinking that leads to more...

Systems-thinking Models and Thinking Skills

How is "systems" thinking different from everyday thinking? Learning to apply systems thinking involves more than just knowing what it is. There are many ways to look at a problem, and how you approach it can drastically change the outcome. This course looks at the four-step systems-thinking method for addressing issues. It covers four different styles of thinking: dynamic thinking, big-picture more...

Taking Systems Thinking into Your Personal Life

...only to face defeat again? Do you look at your relationships and see the same problems coming up and feel incapable of changing them? Does it feel like you're butting your head up against the same wall with no relief in sight? Using systems thinking in your personal life can be a new and effective way to tackle and change issues at their core. It is possible to change old habits. You can learn more...

Automated Installation of Windows Vista

...that relies on image-based installation architecture. Not only does Windows Vista provide a new image and deployment platform, but it provides a collection of tools used for ease of deployment automation. This course introduces robust deployment tools such as Windows Automated Installation Kit (AIK) and its various components, including Windows System Image Manager (SIM), Windows more...

Union Awareness

Export Controls

HIPAA Privacy Rules

Harassment in the Workplace

Supervisor Manager Sexual Harassment Awareness

The Principles of Financial Management

...the resources of any business organization. Managers--not only financial professionals but also managers whose responsibilities are largely non-financial--can use this tool to generate and analyze the financial information that is essential to decision making in business. Understanding the principles of financial management helps all managers, from line supervisors to senior executives, to use more...

Administrative Professionals Representing Your Boss

Handling Conflict

...hes to conflict, based on a spectrum that goes from being only concerned about your own needs, to only being concerned about other people's needs. This spectrum gives rise to five possible strategies for dealing with conflict. Whatever strategy you apply, some core techniques will make you more effective. These involve three main actions: confronting the conflict, communicating with the more...

Enhancing Listening Skills

...was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your co-workers, solve problems, and be successful in your work. However, most people don't listen very well. This more...

Managing Delivery

Delivering to clients is the most important thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what more...

Internal Consulting Skills

...ving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your message across to other people, your ideas will be lost, and even your best plans will fail. Fundamentally important are your abilities to communicate effectively, manage meetings more successfully, present your findings more...

Call Center Telephone Sales

...ve you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time efficiently is more...

Inbound Call Centers People Management

...only link between a company and its customers. As a call center manager, you want to hire agents with special customer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to select the best candidates, more...

Excellence in Internal Customer Service

In today's fast-changing and highly competitive business climate, offering excellent customer service has never been so important. But what about taking a different approach? Has your organization tried looking inwardly to find the answers to offering great service? Organizations consist of an independent chain of individuals and functional units, each taking inputs from one another and turning more...

Oracle 11i10 System Admin Application Function Data Security

In this course, learners will be introduced to the concepts and fundamentals of Oracle Applications Security. This course will also cover various layers of access control in Oracle Applications Security. In addition, it will provide detailed information on two core security layers of access control, Function Security and Data Security. Learn To: Identify features of Core Security more...

C Programming - Part 1

...racteristics of a function declaration that are available only in C++ and not in C. Identify the concept of function overloading in C++. Identify the code containing the comment delimiters that are supported by C++. Identify the concept of initialization of global variables in C++. Identify the code that contains the correct definition of the struct tag and its variables. Identify the code more...

Data Modeling - Create Basic Models

...hip. Distinguish between a 'one or more' and a 'one and only one' relationship. Identify how a specific value can be attached to a one or more relationship end. Identify why it is necessary to name a relationship. Identify the conventions used for a relationship name. Identify a one to many relationship between two entities to reflect a business scenario. Identify a many to many more...

Oracle SQL Specifics Creating and Managing Database Objects

...e the CREATE OR REPLACE VIEW statement with the WITH READ ONLY option to create a view that does not allow DML operations. Query the USER_VIEWS data dictionary view to confirm a view. Use the DROP VIEW statement to remove a view from the database. Identify a typical usage for a sequence. Use the CREATE SEQUENCE statement to define a sequence. Query the USER_SEQUENCES data dictionary more...

Oracle8 Database Administration - Create Databases

... by using the CREATE DATABASE command. Identify the commonly encountered situations in which the CREATE DATABASE command fails. Identify the contents of a database after its creation. Unit 2 - Data Dictionary Views and Standard Packages Duration: 1 - 2 Hour(s) Identify the types of information stored in the data dictionary. Identify the features of the data dictionary more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention

... Match appropriate characteristics associated with read only, read write and serializable transactions. Select actions that improve rollback segment performance occurring on a parallel server. Identify situations that contribute to optimum rollback segment performance. Match the dynamic view names with their definition. Access the report.txt file and view information associated with more...

IIS 4 0 Creating Configuring a Web Server - Part 3

...ll the images that do not give a notification to the text-only browsers by using Quick Search. Unit 2: Analyzing Web Site Usage Duration: 1 - 2 Hour(s) Match the usage components with the type of data they provide. Match the log file formats with their explanations. Configure the log settings for the Web site by using the Default Properties. Import a log file to a database more...

A 2003 Hardware Part 1 Devices System Components

... To identify characteristics of read-only memory (ROM). To identify features of basic input/output system (BIOS). To identify functions of a complementary metal oxide semi-conductor (CMOS) setup utility. To match port types with their functions. To identify the more...

NetWare Service and Support Upgrade - Part 4

...determine the platform when NDPS printing problems affect only one workstation. Identify the sequence of the troubleshooting steps to isolate the NDPS printing problems that affect a Windows workstation. Identify the sequence of steps to troubleshoot NDPS printing problems by tracking jobs from a workstation. Identify the sequence of steps to troubleshoot NDPS printing problems by more...

Oracle e-Business 11i System Admin Fundamentals 1

...e Menu Viewer. Create a custom menu. Create a query-only form. Unit 2: Managing Concurrent Programs and Reports (4 hours) Identify key features of concurrent program and report management. Submit a request. Identify ways of using the Requests window to manage requests. Identify the phases of a concurrent request. Identify features of log file management. Create more...

Outlook XP Fundamentals

Course Overview This course presents the learner with the basics of Microsoft Outlook 2002. Individuals will learn how to open and reply to e-mail messages, insert attachments in messages and schedule appointments in the Outlook Calendar. Learn To • Start and exit Outlook 2002. • Identify the components of the Outlook 2002 interface. • Obtain help by using the Outlook more...

Oracle9i Database Admin Create a Database

... by using Oracle Enterprise Manager. • Create read-only tablespaces and drop tablespaces, identify the benefits of multiple tablespaces, and specify storage parameters and retrieve data dictionary information. • Identify the features of undo tablespaces and manage undo tablespaces. Audience The intended audience for this course include Database Administrators, System more...

MS Win XP Install Admin Part 1 Install Config

...ws XP Professional. o Identify key features of the text-only portion of the Windows XP Professional installation procedure. o Identify advantages of automating Windows XP Professional installation by using answer files and Uniqueness Database Files (UDFs). o Identify user interaction level, distribution method, and essential general and network settings for an answer file. o Identify more...

MS Win XP Install Admin Part 1 Install Config

Windows 2000 Network Mgt Part 3 Name Resolution

...ynamic updates. o Identify characteristics of a caching-only Domain Name System (DNS) server. o Identify aspects of maintaining Domain Name System resource records (RRs). o Identify methods to monitor a Domain Name System (DNS) server. Audience The intended audience for this course includes Network Administrators and Technical Support Specialists. Candidates for this exam work in more...

i-Net Part 1 Internet Basics Infrastructure

.... Learners are expected to be experienced end users, with only novice to moderate level of experience in the infrastructure and configuration of internetworks and Web. This course will help candidates prepare for CompTIA exam IK0-002. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English more...

i-Net Part 2 Servers Clients Performance

.... Learners are expected to be experienced end users, with only novice to moderate level of experience in the infrastructure and configuration of internetworks and Web. This course will help candidates prepare for CompTIA exam IK0-002. In addition, students should have taken the first part of this series 14186. Deployment Options Internet / Intranet, Download, LAN, Workstation more...

i-Net Part 3 Web Site Development

.... Learners are expected to be experienced end users, with only novice to moderate level of experience in the infrastructure and configuration of internetworks and Web. This course will help candidates prepare for CompTIA exam IK0-002. In addition, students should have taken the first two parts of this series 14186 and 14187. Deployment Options Internet / Intranet, Download, LAN, Workstation more...

i-Net Part 4 Security Business Concepts

.... Learners are expected to be experienced end users, with only novice to moderate level of experience in the infrastructure and configuration of internetworks and Web. This course will help candidates prepare for CompTIA exam IK0-002. In addition, students should have taken the first three parts of this series 14186 thru 14188. Deployment Options Internet / Intranet, Download, LAN, more...

Emotional Intelligence Emotional Intelligence for Executives

... market. While the product group is profitable, it is the only consumer-targeted group under the Boston division. In addition, the manufacturing facilities and most employees are in Arkansas and Indiana, while only a small administrative staff is located in Boston. For this reason, Mr. Cahill, corporate executives of Icon, and the Board of Directors have decided to sell the product group. In more...

Call Center Mgt Managing an Inbound Call Center

...tdoor activities, such as camping and kayaking, for women only. Recently, the WCAA has been overwhelmed with the high number of calls from women wishing to join the organization. As a business consultant for Icon, it is your task to identify the needs of the WCAA and explain the benefits of a call center. Unit 2: Establishing the Call Center's Structure (0.5 - 1 hour) more...

Sexual Harassment Resolving Sexual Harassment Claims

...team to investigate sexual harassment. Mildred is seeking only the most competent employees for the team. Becoming of member of Mildred a a s investigation team may lead to potential bonuses and promotions, so you have applied. While talking with Mildred, you will identify the benefits of establishing a system for resolving sexual harassment claims, and identify the qualifications you must more...

Coaching Building Relationships

In Coaching: Building Relationships, you will learn how to establish a coaching relationship with your employees, evaluate employees' personality types, and detect morale-building motivators. In addition, you will learn how to identify factors that can hinder an employee's willingness to trust. You will also learn the steps of the CARE process for establishing trusting relationships with your more...

Negotiating The Negotiation Process

...ated software lines. Both you and Maggie realize that the only way to continue making your software successful is to expand your available resources. You believe that with three extra employees and an operating budget increase of $100,000 you can double your product's effectiveness. Although Maggie recognizes your need, she is trying to limit budget increases. She's willing to allow you one new more...

Team Conflict Overcoming Conflict with Communication

...cline in productivity. The production management team was only recently notified of this decision, and a number of managers in the department feel that bringing in an outside consultant is unnecessary. As one of Icon's Production Directors, it will be your job to encourage a supportive team environment and manage any conflicts that may arise in this first meeting. Unit 3: Resolving Conflict more...

Oracle8 Backup and Recovery - Strategies and Backups

.... Identify the issues associated with backing up a read-only tablespace. Identify the impact of making a tablespace as read-only. Identify the differences between the logging and nologging options. Identify the characteristics of an image copy. Identify the steps involved in an image copy process. Identify the characteristics of a backup set. Sequence the steps followed by RMAN to more...

Oracle8 Backup and Recovery - Troubleshooting and Recovery

...the situations when considerations must be taken for Read-Only tablespace recovery. Identify the methods to recover from loss of control file. Identify the situations in which a DBA is confronted with recovering or recreating control files. Identify the recovery methods for a corrupted data file. Identify the methods to recreate a lost recovery catalog. Unit 4: Oracle Standby more...

MS Office 2003 New Features for Office Users

...nce with Office 2000 or Office XP (note, this course will only focus on features new to Office 2003). The audience for the Introduction to Office 2003 courses is end-users new to the Office family of products (or end-users who have not used Office for several generations of the product). Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU more...

Linux Technology Overview Part 2 Features for Users

...t wants to know the basics about how to use it could take only this course. This course teaches the technical features of Linux, using the shell system, using the X Window system and finding additional Linux resources. It focuses on end user tasks, not system administration tasks. Learn To • Identify the different Linux graphical user interfaces (GUIs) and shells. • Identify more...

Windows Server 2003 Skills Update for MCSAs Part 1

...to large companies. The related upgrade exam is available only to candidates who are currently certified as MCSAs or as MCSEs on Windows 2000. Prerequisites include either an MCSA on Windows 2000 or an MCSE on Windows 2000 certification, or equivalent knowledge and skills. Candidates should have experience of administering client and network operating systems in medium to large companies. more...

Windows Server 2003 Skills Update for MCSAs Part 1

Windows Server 2003 Skills Update for MCSAs Part 2

Oracle Application Server 10g Administration II Part 1

...the steps involved in installing Identify Management (IM) only with OCA when metadata repository (MR) exists. Identify guidelines for using multiple metadata repositories. Identify features of high availability. Identify features of the end-to-end high availability solution. Identify features of grid computing. Audience: The audience for the course is database more...

Communicating with Power and Confidence

...er than as subordinates to their managers. They no longer only proofread, make coffee, or take notes. Today they run team meetings, benchmark, make presentations to senior management, pass out their own business cards, and earn degrees. Administrative support professionals who can communicate, teach, guide, mentor, and make important decisions have a greater chance of achieving upward mobility more...

The Reasons Why Diversity Matters

Imagine, for a minute, a workplace where everyone is the same. All of the workers are of the same ethnicity, gender, educational background, and socioeconomic standing. With a team full of people essentially cut from the same cloth, where do the new ideas come from? How will the company ever be able to see things from a different point of view? Without diversity in the workplace, companies run the more...

Six Sigma--Measurement System Re-analysis

...ried to change your life with a diet or exercise program, only to backslide and lose all the positive changes you made? It's easy to lose sight of the ultimate goal--improved health and fitness--after reaching your goal weight and fitness level. Maintaining positive changes takes just as much effort and vigilance as making the changes initially. Likewise for businesses--the benefits of Six more...

Analyzing Requirements Using Models

...and standards of the organization, a business analyst can only properly represent the solution by first understanding each of the modeling techniques. This course will examine how to use process and flow, data and behavior, and usage models to analyze requirements. This course is aligned with the International Institute of Business Analysis (IIBA?) Body of Knowledge, and is designed to assist more...

Introduction to Portfolio Management

... great deal of responsibility within an organization; not only do they have to be mindful of individuals responsible for managing portfolio components, but they also have to be mindful of executive management, which sets the strategy. All the project managers within the portfolio might think that their projects are the most important. But it's the portfolio manager who must make assessments more...

Portfolio Management Process Groups

...ing the intended results. However, these processes should only be used as guidelines; portfolio management teams are always the ones who will make the decisions about how much of the processes they will use and how rigorously the processes will be implemented. Portfolio managers and team members should use this course as a high-level guide to the processes, inputs, and outputs that they should more...

Obtaining Results from the Boss

What does the word "boss" mean to you? Does it stand for Big Old Stubborn Sourpuss? Or does "boss" conjure an image of a level-headed, flexible, and thoughtful co-worker? Whatever the case, as an employee working in a subordinate role, it's up to you to learn how to get the results you desire. That means knowing how to do everything from building a relationship with your boss to dealing more...

Writing to Reach the Audience

...only when it informs or prompts the reader in the manner you, the author, desire. Whether your intended reading audience consists of one person or fifty, those readers will determine what kind of content you include and how you present it. If you were writing instructions for a child on how to answer the phone, it would sound very different from the same instructions written for an adult. All more...

Emotions Mindsets and Coaching

What makes coachees receptive to your advice? What makes them willing to listen? Much of your success depends on the mindset, moods, and emotions of the people you coach. If they are feeling negative about the coaching experience or overcome with anxiety about poor workplace performance, they are unlikely to be receptive--no matter how valuable your insight may be. Getting in tune with your more...

Implementing Creative and Innovative Ideas

...only truly becomes an innovation when it is implemented successfully in the organization.After all, what's an idea without execution? Execution is crucial if the idea is to start making or saving money.The process of implementing creative ideas is what makes great ideas become brilliant ideas. But this success is never immediate. On the contrary, even the greatest ideas demand careful more...

Six Sigma DMAIC Improving the Process

...Creating an Improvement Plan, you'll consider how to work only the best ideas into an improvement plan by brainstorming improvement ideas, and by making effective use of the prioritization matrix. You'll also be introduced to FMEA (Failure Modes and Effects Analysis) and DoE (Design of Experiment analysis), sophisticated analysis tools which can be used when the conditions are right. In Lesson more...

From HAZMAT Plans & Programs, Inc

Bill Judges DOT 6060 Supervisor Drug and Alcohol Awareness Training - online

...g they are protecting everyone. Supervisors will know not only how and when to do reasonable suspicion/ cause testing but why they need to do it. Included in the Course Materials Section of the Online Course: DOT Supervisor Handbook Follows the instructional video segments and provides additional information along with reproducible checklists and documentation to perform post accident more...

HAZWOPER 24 Hour Training - Online

...ive Site Control Program to limit the risk of exposure to only those working in the hazardous work zone - Implement procedures for treating workers in the event of hazardous exposure Note: An employee whose job description includes the handling or remediation (cleanup) of waste or hazardous materials MUST take the HAZWOPER 40 Hour training to be in compliance with 29 CFR 1910. 120. This more...

HAZWOPER 40 Hour Initial Training

...ive Site Control Program to limit the risk of exposure to only those working in the hazardous work zone * Implement procedures for treating workers in the event of hazardous exposure Note: Workers must have 40 hrs of initial training before they may enter the site and at least three days of actual field experience under a trained, seasoned supervisor. *The online course meets more...

From Learn Skills

Managing Quality Customer Service

Organisational focus on customer service took a leap during the 80s and 90s due in part to the Quality initiative taking place during these decades. For an organization to succeed, intensely managing service quality is absolutely essential. It is only through customer alignment that the organization is on track toward a single, shared vision of customer focus and customer value; a vision that more...

From Pitman Training Centre London

Go Get That Job

Go Get That Job! This is an exciting, self-paced course designed to help you stand out from the job seeking crowd in only 10 hours of study! If youa ™ve agonised over how to structure your CV, what to say at interview or even where to look for vacancies, this is the course for you! Go Get That Job is aimed at those who wish to prepare for getting into the jobs market, either as a more...

From Alan Mars

semi supine active resting position mp3 audio download

...nd centering. The semi-supine active resting position only requires a firm and warm surface, such as a blanket on the floor, and a few paperback books to serve as a headrest. The semi-supine position will help you to let go of excessive muscular tension in your body as a whole. It allows your torso to widen and your spine to release into its optimum resting length. It eases and reduces more...