Online Only eLearning - Training Resources

Learn How to Write the Kind of Cover Letter That Gets Results ...en this,the first assignment is completed it is put away, only to be referred to at the end of the course. You will then be given a series of 5 steps and corresponding assignments to work on as quickly as you care to. Each of these carefully ordered steps will bring you closer and closer to applying the method to your original written work (baseline). The final project is designed to take your  more...

Certified eMarketing Associate Certification (CeMA) ...ions. The certification is recognized globally and is the only e-marketing certification recognized by a state office. Preparation resources will be e-mailed to applicants. Certification-a sign of competence and achievement in this field-is particularly important in a competitive job market. While relatively few advertising, marketing, and public relations managers currently are certified, the  more...

A Test Preparation This is an online A+ practice test only. Test material covers the material to prepare for the CompTIA A+ Certification examination for PC Technicians.  more...

Brilliant Business Writing and Communication This course helps business professionals write with confidence and precision while learning the principles of effective communication with their own writing coach. What does a business letter say about your company? What does a memo say about you? Countless business professionals are not trained writers, yet they`re expected to write every day, producing letters, proposals, and e-mail messages  more...

Introduction to Customer Relationship Management CRM -Part 1 DISCONTINUED--Step into the world of CRM with this foundation course in Customer Relationship Management and learn how the practice of effective CRM can not only transform you into a highly successful business professional but also improve your company`s bottom line by helping you expand and retain your valuable customer base.  more...

Java 2 -- Building Graphical User Interfaces ...ethods. The Label class is used to display a line of read-only text. You will learn to define a button class and use its methods to add a button component. You will also learn to create a checkbox control to turn an option on or off. Additionally, you will learn to create a set of radio buttons by using the checkboxGroup classes that enable you to select one and only one check box in a group.  more...

Essential Spanish Essential Spanish teaches you the basics of European Spanish quickly and easily online. Through a series of online self test exercises and with the help from our online tutors that support your study we make sure you learn with confidence and at your own pace. ESSENTIAL SPANISH - COURSE INTRODUCTION Welcome to this new online Spanish course. It is intended for native speakers of English who wish  more...

Word 2000 MOUS ..., intermediate, and advanced features of Word 2002 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functunality of them. This course begins by teaching students the introductory and intermediate features of Microsoft Word 2000. They will learn the basic steps to create and edit their text-based  more...

Word 2000 Proficient ...ntroductory and intermediate features of Word 2000 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functionality of them. This is a comprehensive course designed to teach students the introductory and intermediate features of Word 2000 so not only will they learn the basic steps to create and edit  more...

Word 2002 MOUS ...y and intermediate features of Microsoft Word 2002 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functionality of them. This course begins by teaching students the introductory and intermediate features of Microsoft Word 2002 so not only will they learn the basic steps to create and edit their  more...

What Inexperienced Homebuyers MUST Know Before They Buy a Home A Trump U Course-If you ever plan to buy a house this course can save you money, time and aggravation. This course will give you expert instruction, including video tutorials that can save you thousands and position you for success and security in your personal real estate investments. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how  more...

Trade Secrets & Their Protection ...mpetition. Prudent companies are recognizing the need not only to protect their own confidential business information as trade secrets, but also to guard against the misappropriation of others` trade secrets. Trade Secrets Protecting trade secrets is more important than ever today, as companies look for ways to get ahead and stay ahead of the competition. Prudent companies are recognizing the  more...

The Entrepreneurship Certificate in Marketing Mastery Program ...re interested in learning about. For example, an internet-only retailer or a consulting firm. To be a successful entrepreneur you must be able to quickly and clearly communicate your business concept, relaying both your passion and the essence of your plan. This is most commonly referred to as the elevator pitch. The Entrepreneurship Mastery Program is designed so that as you develop your  more...

The Art of Active Listening ... are good listeners. If someone is a good listener we not only like them more, we think they understand us and our business. We all understand the basics of good listening. Good listening, in part, is just being courteous. However, it is requires more than just being quiet and paying attention, although those are aspects of being a good listener. Being a good listener is not a passive activity.  more...

SalesPlus ...ttitudes to potential sales opportunities that result not only in sales but in developing customers who will continue to do business with them time and time again. Identifying potential sales opportunities, making the sale, and creating a customer relationship that will result in future business is the art of selling. By the end of this course you will know the process of selling, the  more...

Poetry Writing For Dreamers and Non-Dreamers ...e and form are taught along with the encouragement to use only those formats supporting the poet`s vision and intent. Students will work on a one-to-one mentoring basis with the instructor, Carol Givner. Each student will write three poems each week in various rhyme patterns and rhythms, including free verse. At the end of the course, the Ms. Givner will select the finest work of each poet and  more...

Pharmacy Technician National Certification Exam Preparation Course ...rmacy, so if you have never worked in a hospital, or have only worked in retail, we will prepare you to answer questions about other practice settings. The program offers great flexibility you may log in to your course from any computer with an internet connection! The course includes review of the following topics. Pharmacology Review ? Pharmacology can be an intimidating subject, but not  more...

Personal Protective Equipment ... Our new safety course, Personal Protective Equipment not only helps your organization meet OSHA safety standards and regulations, it launches each employee on a mission to protect their heads, face and eyes, hearing, hands and arms, skin, feet, and bodies against heat and cold hazards by using proper PPE. Protect each worker with the knowledge and equipment to fly by the potential hazards they  more...

Phlebotomy Technician Career Training ... techniques. This course will cover the classroom portion only. Labs and externships are not part of the online program. For more details contact the Continuing Education program. Phlebotomy Technician Career Training This comprehensive course provides instruction in the skills needed for the proper collection of blood and other specimens used for diagnostic testing. Emphasis is placed on  more...

Microsoft Word 2002 Core ...y and intermediate features of Microsoft Word 2002 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functionality of them. Some skills users will learn include changing font attributes; modifying bodies of text; using the spelling checker; formatting paragraphs using indents, line spacing, and tab  more...

Microsoft PowerPoint 2002 Comprehensive ...ced features of Microsoft PowerPoint 2002 so they can not only create and modify simple presentations, but also much more elaborate ones, such as team projects. This course is designed to teach students the basic, intermediate, and advanced features of Microsoft PowerPoint 2002 so they can not only create and modify simple presentations, but also much more elaborate ones, such as team  more...

Microsoft Project For Purchasing Professionals ...osoft Project For Purchasing Professionals," you will not only learn how to use the software, you'll learn how to apply it to your purchasing work. You'll also learn project management principles that will enable you to successfully manage complex procurement projects and meet aggressive deadlines. You will need a copy of Microsoft Project 2000 or later. You can order a FREE evaluation copy of  more...

Mastering RoboHelp Office 2002 Why pay hundreds of dollars for basic/intermediate RoboHelp training? Learn the basics of WinHelp, WebHelp and HTML Help development--plus real world tricks and tips--with this 200-page tutorial manual. Provides the basics of online Help development along with fast-paced tutorials that will have the novice Help developer creating RoboHelp and RoboHelp HTML systems in no time! Getting Started  more...

Learn Spanish On-line From Live Instructors! - "Beginning Spanish 1" ...r to be there for you! 2. Unlimited access to the members only study zone You will have unlimited access to the study zone for the duration of your course. That's where you'll find: ? The Virtual Classroom for your conversation classes ? Spanish lessons to learn at your own pace and at your own level: Each level is made up of four modules containing six lessons each and averaging 100 hours per  more...

Learn Authorware In 45 Days ...oom/board I would be willing to offer my class on site. I only teach the basics of the Authorware language. I do not get into creating web applications using Authorware. The following items are covering in the course: Authorware Basics, Creating an Authorware application, Adding Motion and Sound, Hot Spot interactions, Text entry interactions, Hot objects interactions, Target area interactions,  more...

Learn How To Write Effective Persuasive Written Communication ...t. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will be given a series of 5 specific steps and corresponding assignments to work on. Each of these carefully ordered steps will bring you closer and closer to applying the method to your original written work(baseline). The final project is designed to take your original  more...

Learn How to Write Persuasive Web-Based Text ...t. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will be given a series of 5 specific steps and corresponding assignments to work on. Each of these carefully ordered steps will bring you closer and closer to applying the method to your original written work (baseline). The final project is designed to take your original  more...

Instructor Led-Search Engine Training Workshop ...30 for search engines and directories. Top ranking is the only way prospects can find your site, so do not underestimate what good positioning in the search engines can do for you. It has been estimated that up to 80 percent of all web site traffic comes from the major search engines. Therefore it is crucial that you learn how to get your web site ranked high in the engines. Using our unique  more...

How to have an Effective Safety Committee ...urse, How to Have an Effective Safety Committee, will not only show you how to plan for a safety committee, but will also show you how pack your conference room with the right committee members. You will learn how to get a fire started under them, get your committee cooking, gear them up for success, sustain interest with reward and recognition, and re-ignite an existing committee. With our  more...

Grammar Brush Up Bundle Polish your writing skills to perfection with this pro megaton of seven complete courses for only the price of one Continuing Education class! Complete your course of study in 90 days or less.  more...

Health Insurance Portability and Accountability Act Training ...with the healthcare industry, this course is targeted not only at Providers, Payers, Clearing Houses, but also at HR managers, Business Associates, and anyone else that wants to know about their Individual Rights under the HIPAA legislation. Coursework focuses on education in the HIPAA law, and best practices for HIPAA legislation. Other topics include the documentation that is required for  more...

Forklifts ...y year. Our course forms the cornerstone of training, not only to comply with OSHA requirements, but also to prevent losses at your company by introducing responsible patterns of inspection, operator care, operation, load handling precautions, stacking, driving, unloading, and parking. Meant to appeal to everyone who works with or around lift-trucks, this course can insure that everyone in your  more...

Fall Protection ... objects. In this complete course your employees will not only learn the OSHA requirements for all types of safety equipment, but will also be trained to identify and avoid situations that might result in a fall hazard. If you have a dream that each of your employees will not only know the requirements for each fall protection system, but also know how they work so you can be sure they are  more...

ESL for Business - Letters and Memos ... your job. You can take all the courses in the series or only those that fit your needs. What Makes This Course Unique? You might say, "what's different about this course from other ESL courses you can take online?" Unlike "one size fits all" courses, the lessons in this course are tailored to your problem areas. In other courses, you may only view a lesson and do self-study exercises. In this  more...

ESL for Business - Special Documents ... your job. You can take all the courses in the series or only those that fit your needs. What Makes This Course Unique? You might say, "what's different about this course from other ESL courses you can take online?" Unlike "one size fits all" courses, the lessons in this course are tailored to your problem areas. In other courses, you may only view a lesson and do self-study exercises. In this  more...

Ethics and Compliance Basics ... is an ongoing and important responsibility. A company is only as ethical and compliant as its directors, managers and employees. Ethics and Compliance Basics Reinforcing ethical principles and educating company members about compliance with the law is an ongoing and important responsibility. A company is only as ethical and compliant as its directors, managers and employees. Training is  more...

ESL for Business - E-mail Communication ... your job. You can take all the courses in the series or only those that fit your needs. What Makes This Course Unique? You might say, "what's different about this course from other ESL courses you can take online?" Unlike "one size fits all" courses, the lessons in this course are tailored to your problem areas. In other courses, you may only view a lesson and do self-study exercises. In this  more...

Confined Space Safety ...w inches of metal away for being crushed and drowned, and only a few minutes away from suffocating. Welcome to Confined Space Safety Working in a submarine has its ups and downs. On the one hand, there is very little space to clean, and they always have that cozy lived in feeling. On the other, you are just a few inches of metal away for being crushed and drowned, and only a few minutes away  more...

Comprehensive Online Instructor Certificate Program ...design and deliver a quality course via the Internet. Not only will you master today s fast- growing learning methodology, you will put yourself on a career path with unlimited potential. With courses tailored to college faculty and to high school teachers, this comprehensive program includes self-paced, instructor-facilitated, and instructor-led courses. You will learn about both the  more...

Comprehensive Leadership Training ... make effective teams and organizations. Such leaders not only put their teams on a higher trajectory but also increase the pace of their own careers. This course intends to sharpen the leadership skills of managers and would be managers. The course takes a comprehensive look at leadership from most perspectives so as to give the trainees a deep understanding of the roles that they are  more...

Certificate in Technical Writing ...o buy for any of the courses? Generally you will purchase only one textbook. The purchase fee for course materials is about $50.00 (more or less). What does the actual Certificate cost? JER Group, Inc. (JER ONLINE) is an Atlanta-based provider of high quality Corporate Career Track Online Courses and Workforce Certificate programs. Nationally, JER partners with Accredited Educational  more...

Blackboard Basics for K12 ...s a twenty-one day online course which is designed to not only teach you about the online classroom but to immerse you in it so that you are experiencing and discovering the environment from all aspects possible. This course will help you learn how to develop and to manage your course using Blackboard 6. This course is offered by a State Accredited University and offers State Board Continuing  more...

Better Business Writing in One Week ...s without formal writing training! Fear no more -- you?re only one week away from clearer, more confident writing. This unique course includes one work-week (five days) of daily lessons, designed explicitly for business professionals. Students learn about grammar, clarity, precision, organization and style, then apply their knowledge to write better business letters, e-mails, memos and more.  more...

Bartending to the Max-Online ...s, David Schwimmer, Jessica Simpson and Ashton Kutcher is only a small part of her extraordinary career. Her experience includes many years of management, which she uses to share what managers look for in a good bartender and to teach you how to manage a bar like a professional. Her students have often been hired as managers when applying for a bartending job due to the lessons learned from  more...

Bartending the Easy Way-Online ...s, David Schwimmer, Jessica Simpson and Ashton Kutcher is only a small part of her extraordinary career. Her experience includes many years of management, which she uses to share what managers look for in a good bartender. Her students have often been hired as managers when applying for a bartending job due to the lessons learned from Bartending the Easy Way. Kellie will teach you the basics  more...

Accounting In An Hour ...u?ll invest just sixty minutes in this course, you?ll not only think about your role in your organization in an entirely different manner, everyone else will think about you differently, too. You?ll have the tools to take part in meetings, contribute in financial discussions, and move up the ladder in your chosen career. Your instructor for this course is Richard J. Makoujy. Richard J. ?Rick?  more...

A+ 2003 Test Preparation ...only. Test material covers the material to prepare for the CompTIA A+ 2003 Certification examination for PC Technicians. This course does not include training of any kind - just practice tests. During the 90 day access period, the user may take the 70-question A+ 2003 practice test as many times as they like. Each time the test is launched, it pulls 70 questions from a bank of over 1,500  more...

Accelerate your Business Growth--Instructor-Led ...ou`re not able to adapt and change your competitors will. Only the innovative survive. In this course, learn to grow your business with new products and services. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials. Students may complete this course within a reasonable period of time. Contact Hours give an indication of  more...

Accelerate your Business Growth--Self-Directed ...ou`re not able to adapt and change your competitors will. Only the innovative survive. In this course, learn to grow your business with new products and services. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of time. Contact Hours give an indication of  more...

A Workshop Approach to Mastering RoboHelp Office (Latest Release) ...ng dollars. (Optional purchase, full version RoboHelp for only $499, Reg.$999 See Details) This course offers individuals an opportunity to build a standalone help project by applying the principles outlined in each of the three lesson plans through a systematic and hands-on approach. Each student will develop and create their own online help project using the techniques and objectives  more...

5S TRAINING ...ization to achieve greater results. This course will not only help you learn what 5S is, it will also help you successfully implement 5S within your own organization. If you want to improve your immediate work area ? and if you want to contribute to your organization?s success ? you will want to learn about 5S. Your 5S training is presented by Eric Whitley, he is a senior manufacturing  more...

5 Steps to Effective Persuasive Business Communication ...t. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will be given a series of 5 specific steps and corresponding assignments to work on. Each of these carefully ordered steps will bring you closer and closer to applying the method to your original written work (baseline). The final project is designed to take your original  more...

Closing the Sale ...ntially effective sales people are unable to complete the only element of a sale that results in incomea closing. This course examines the issues related to preparing and setting the stage for a commitment to buy, looks at some of the reasons that this is such a tough step for many aspiring sales professionals, and gives techniques and methods for making sure it happens. IMPORTANT NOTE:  more...

Presenting Your Proposition Even the most confident sales people can feel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal with the most intimidating  more...

Conducting Effective Sales Research Meetings ...important for understanding your customer's business. But only by conducting research meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together in strategic account sales (SAS) research meetings. You'll start by learning how to  more...

Communicating in Sales Teams ...ast, efficient dissemination of information, and that can only come about through effective communication. This fact is true at the corporate level, at the sales level, and indeed at every level of the company. At a time when rapid change is now the norm, employees need information so that they can make the best decisions quickly.In this course, you'll learn the sales manager's role in  more...

Finding Your Life Balance You fill your life with many activities and it is difficult to get the balance between those activities right. But getting the balance right gives a tremendous payback. You feel fulfilled. You are in harmony with yourself and your world. Which is good for you, and also impacts positively on your family, friends, and co-workers. The first step towards a possible adjustment of your life balance is  more...

Your Time and You Before you can decide how to manage your time better, you need to recognize how you manage your time now. Busy people do what is required, and rarely have the opportunity to stop and consider whether they are making the best use of their time. A brief analysis of what you do currently may surprise you, and it may help you to identify some changes that could be made. This course will help you to  more...

Field Sales Foundations ...tatives are set loose on their assigned territories armed only with a few sales tips and some information about the products and services they're selling. This course builds the foundation for a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field Sales Foundations introduces you to the basics of the field sales  more...

Using Business Tools to Manage Sales Teams ...ant part of your job as a sales manager, but it isn't the only hat you wear. You also have to manage the business side of your sales manager position. For example, you have to know how to forecast sales accurately to determine the goals that your sales team will set. Like many sales managers, you've probably asked yourself, "How do I successfully and effectively manage the business aspect of my  more...

Managing the Creative Elements of Brands ...mains: out of 25 brands of laundry detergent, you decided only one of them is good enough to wash your clothes. It's a tough market, so what can you do to stand out? This course is designed to help you analyze all the creative elements of a brand in order to help you build your company's brand equity. The first lesson in this course demonstrates how your brand can make a great impression on  more...

Managing and Maintaining Brand Equity ...only thing constant in life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over time, new competitors come into  more...

Evaluating Creative and Innovative Ideas ...to innovation. But for every thousand ideas you generate, only one may have what it takes to make a real difference in your organization. Many great ideas will remain just that--ideas. Unless they have true commercial potential, or offer real advantages, they are destined to remain in the mental "incubator."To determine which ideas are worthy of further attention and which should be discarded,  more...

Implementing Creative and Innovative Ideas ...only truly becomes an innovation when it is implemented successfully in the organization.After all, what's an idea without execution? Execution is crucial if the idea is to start making or saving money.The process of implementing creative ideas is what makes great ideas become brilliant ideas. But this success is never immediate. On the contrary, even the greatest ideas demand careful  more...

The Oil and Gas Industry Overview Version 2 ...till left with huge surpluses in an industry so far known only as a modest return. In reality, there has never been a more challenging time for the oil and gas industry. While oil companies face tough challenges in finding new sources of oil and gas to replace the old ones, the emerging oil demand and supply equation renders some of the world's most powerful nations increasingly dependent on  more...

The Food and Beverage Industry Overview Version 2 ...0 new products every year with an average success rate of only 25 , such happiness can be fleeting. Few industries have as much pressure placed upon them as the food and beverage industry - pressure to meet food safety regulations, to keep up with the constantly changing tastes and preferences of a fiercely diverse marketplace, to differentiate their products from their competitors', and to  more...

The Manufacturing Industry Overview Version 2 ...only two functions - marketing and innovation." Companies in the manufacturing industry seem to be taking this lesson from the legendary management guru, Peter F. Drucker, very seriously now. The manufacturing industry - the powerhouse driving many economies - has been reeling under the most challenging time in its history. Manufacturers are striving to be more innovative, compete globally, and  more...

Assessing Performance Continuously ...isal becomes one of the major managerial tools. Then, and only then, is the manager in a position to assess the performance of a worker. This third stage prepares specifically for the annual performance appraisal meeting by collecting data. The course examines the common evaluation methods, which most organizations use to evaluate performance data, including how to successfully use  more...

The Coaching Skillset At its simplest, a coaching session is a conversation, a dialog between coach and coachee, and so all coaching interventions depend totally on communication. Within that simplicity however, are layers of subtle interaction, which a coachee needs to be aware of, alert to what both "sides" of the conversation are actually communicating--verbally, visually, and vocally. The first requirement for a  more...

Emotions Mindsets and Coaching What makes coachees receptive to your advice? What makes them willing to listen? Much of your success depends on the mindset, moods, and emotions of the people you coach. If they are feeling negative about the coaching experience or overcome with anxiety about poor workplace performance, they are unlikely to be receptive--no matter how valuable your insight may be. Getting in tune with your  more...

Delegation the Personal Approach ...only to later find out that the task wasn't completed properly or that it wouldn't be completed on time? Perhaps you need to reevaluate your delegation skills. This course will help you work more effectively with employees in a delegation situation. As you progress through the "Delegation: the Personal Approach" course, you will discover several important factors about delegation--how you can  more...

Call Center Telephone Sales ...ve you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time efficiently is  more...

Inbound Call Centers People Management ...only link between a company and its customers. As a call center manager, you want to hire agents with special customer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to select the best candidates,  more...

Excellence in Internal Customer Service In today's fast-changing and highly competitive business climate, offering excellent customer service has never been so important. But what about taking a different approach? Has your organization tried looking inwardly to find the answers to offering great service? Organizations consist of an independent chain of individuals and functional units, each taking inputs from one another and turning  more...

ITIL Configuration and Release Management ...tion technology infrastructures. That investment pays off only if the organization uses its information resources to increase productivity. Information technology planners and managers must understand how the components of the IT infrastructure interact if they want to eliminate waste and improve service to the users of the system. The delivery and support of IT services are divided into core  more...

Identifying Your Customers Expectations ... be given the opportunity to deal with "real people." The only way to discover what's important to customers is to ask them, and the second lesson of this course shows you how to do just that. You'll learn how to extract the qualitative customer feedback that enables you and your team to focus on delivering the kind of service that delights. Even if you don't have responsibility for undertaking  more...

Using Surveys to Measure Customer Satisfaction ...s being conducted in-house or by outside consultants. Not only must you measure the right areas--you must also have a system in place that will allow you to act on its findings. Cross-functional backing is essential if the survey is to have the maximum effect on how customers view your service in the future. The success of any customer survey is dependent on it precipitating improvements in the  more...

Managing Delivery Delivering to clients is the most important thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what  more...

Internal Consulting Skills ...ving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your message across to other people, your ideas will be lost, and even your best plans will fail. Fundamentally important are your abilities to communicate effectively, manage meetings more successfully, present your findings  more...

Effective Interfunctional Relationships ...k? To accomplish your goals in today's workplace, you not only have to interact with personnel in other departments, you often have to coordinate or even rely on them. Tasks are fluid and flow across functional boundaries. The products or services your company offers require a cooperative effort to produce. But by nature, most companies are structured territorially. Every department head and  more...

Writing to Reach the Audience ...only when it informs or prompts the reader in the manner you, the author, desire. Whether your intended reading audience consists of one person or fifty, those readers will determine what kind of content you include and how you present it. If you were writing instructions for a child on how to answer the phone, it would sound very different from the same instructions written for an adult. All  more...

Handling Conflict ...hes to conflict, based on a spectrum that goes from being only concerned about your own needs, to only being concerned about other people's needs. This spectrum gives rise to five possible strategies for dealing with conflict. Whatever strategy you apply, some core techniques will make you more effective. These involve three main actions: confronting the conflict, communicating with the other  more...

Enhancing Listening Skills ...was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your co-workers, solve problems, and be successful in your work. However, most people don't listen very well. This  more...

Creating a Positive Attitude ...only on the situation you are in, but how you react to that situation. Your reaction to the situations you encounter is significantly influenced by your attitude. Having a positive attitude involves looking for the best in a situation, being realistic about possibilities and consequences, and having the courage to believe that you can succeed. It isn't always easy to be positive. You may feel  more...

Obtaining Results from the Boss What does the word "boss" mean to you? Does it stand for Big Old Stubborn Sourpuss? Or does "boss" conjure an image of a level-headed, flexible, and thoughtful co-worker? Whatever the case, as an employee working in a subordinate role, it's up to you to learn how to get the results you desire. That means knowing how to do everything from building a relationship with your boss to dealing  more...

Problem Framing ...t border. Problem framing is similar in that you must not only consider what objectively makes up the problem itself but also what subjective tendencies influence your view of the situation. This course is designed to help you effectively frame problems so that you're sure your line of sight is aimed straight toward the solution. You'll discover how to recognize and gather information about a  more...

An Introduction to Project Management ...s and protocols. A 1995 Standish Group survey showed that only 16 percent of software development projects finished on time and under budget, 31 percent were canceled, and the remaining 53 percent overran by an average of 189 percent on cost and 222 percent on schedule. This predicament is a source of frustration for many organizations. It's not impossible to fulfill the mission of project  more...

Introduction to Portfolio Management ... great deal of responsibility within an organization; not only do they have to be mindful of individuals responsible for managing portfolio components, but they also have to be mindful of executive management, which sets the strategy. All the project managers within the portfolio might think that their projects are the most important. But it's the portfolio manager who must make assessments  more...

Portfolio Management Process Groups ...ing the intended results. However, these processes should only be used as guidelines; portfolio management teams are always the ones who will make the decisions about how much of the processes they will use and how rigorously the processes will be implemented. Portfolio managers and team members should use this course as a high-level guide to the processes, inputs, and outputs that they should  more...

Analyzing Requirements Using Models ...and standards of the organization, a business analyst can only properly represent the solution by first understanding each of the modeling techniques. This course will examine how to use process and flow, data and behavior, and usage models to analyze requirements. This course is aligned with the International Institute of Business Analysis (IIBA?) Body of Knowledge, and is designed to assist  more...

Maintaining and Supporting Applications on Windows Vista Microsoft Windows Vista takes advantage of the Windows Installer engine to install, maintain, and remove applications through the use of installation packages. Administrators can deploy these packages using various tools, including the MsiExec command-line tool, installation wizards, SMS, and the Group Policy Software Installation. Administrators can also take advantage of Software Restriction  more...

Accessing Exchange Server 2007 Remotely Email is now one of the most critical business applications that people use on a daily basis. Because of this, it necessary for many people to access their email whether they are at the office, home or traveling abroad. Traditionally, people could only access email remotely through a simplified web interface or by configuring a VPN to their corporate network. Now people can enjoy the full  more...

Tools for Planning and Managing Six Sigma Project Opportunities ...only as good as the tools you use. Knowing which tools to use, and how to apply them effectively, is the key to any endeavor's success. This assertion holds true for process and quality improvement strategies, and Six Sigma and quality improvement teams throughout the world use a set of management and planning tools to analyze and understand a variety of issues. This course will examine the  more...

Six Sigma and Lean in the Organization ...eft operational efficiency and quality improvement as the only way to protect margins and win customer loyalty. Originally developed in Toyota's manufacturing operations, Lean is a continuous improvement approach that focuses activities on reducing wastes. Whereas Six Sigma helps companies reduce defects and improve quality, Lean thinking helps reduce waste and improve process flow and speed.  more...

Six Sigma--Measurement System Re-analysis ...ried to change your life with a diet or exercise program, only to backslide and lose all the positive changes you made? It's easy to lose sight of the ultimate goal--improved health and fitness--after reaching your goal weight and fitness level. Maintaining positive changes takes just as much effort and vigilance as making the changes initially. Likewise for businesses--the benefits of Six  more...

Design and Analysis ...s have the most significant impact on the process output. Only by effective experimental design and subsequent analysis can organizations pinpoint areas for improvement. This course will enable you to choose between process methods, determine the most effective process, and take into account all of the necessary factors by designing and analyzing full factorial experiments, fractional factorial  more...

Measurement Systems ...rement itself can be problematic. A measurement system is only as good as the measuring instruments and the operators, and both are responsible for a certain amount of variation. An important part of process improvement--conducted before collecting measurement data--is analyzing the measuring system to ensure that measurements are made without bias, are reproducible by all measuring  more...

The Reasons Why Diversity Matters Imagine, for a minute, a workplace where everyone is the same. All of the workers are of the same ethnicity, gender, educational background, and socioeconomic standing. With a team full of people essentially cut from the same cloth, where do the new ideas come from? How will the company ever be able to see things from a different point of view? Without diversity in the workplace, companies run the  more...

Managing Managers Senior managers provide a vital connection between organizational leadership and frontline management. They oversee the development of the organization's goals and its achievement. In addition, they must also manage relationships, both across the organization and across functions. While they are the voice of top management, they are also expected to deal with their own line managers to ensure that  more...

Developing a New-product Strategy ...only the concern of your research and development department. One of your main responsibilities as a product manager is to create a new-product strategy. This means that in addition to developing new-product goals, you also need to develop a plan for reaching those goals. In this course, you'll explore the tools and techniques to help you create a new-product strategy for the products or  more...

Financial Risk Management ...like to take risks or do you prefer to avoid them? Do you only take a risk if you know you will be compensated for it in the end? Everyone is exposed to risk at some time--it is unavoidable. Having the proper tools to deal with risk can save you money and help you avoid financial hardship. This course familiarizes you with the strategies and products used to manage corporate risk. You will gain  more...

Performance Support Performance support is the new training buzzword. In a world that demands instant information and fast response, training can no longer suffice as the only solution to performance gaps. Learn how to provide performance consulting using a variety of interventions to address performance challenges. Find out how to create a performance-consulting department to replace your training department and how  more...

Foundations for Business Execution ...itiative" that was going to transform your business unit, only to see the initiative fizzle and die a few weeks later? Do you have big plans and long-term goals that never come to pass because you get so bogged down with day-to-day activities? When management announces "new plans" to revolutionize productivity in your organization, do your colleagues roll their eyes because they know things  more...

Business Execution in Action ... execution are worthless to an organization if they exist only in the heads of its corporate executives, but are never acted upon. This course will assist you in the process of "executing business execution" in your organization. All organizations share three common key processes: the people process, the strategy process, and the operations process. One lesson will explore ways to employ the  more...

Energizing and Empowering Employees Energy. Without it, the wheels and gigabytes of industry come to a screeching halt. And without energized, empowered employees, your part of global industry will make far less progress. This course introduces you to the importance of energizing and empowering employees. By doing so, you multiply the benefits to your department, team, and organization. The course begins by showing you ways to  more...

Leading Change from the Front Line ...e you didn't bring it up because you thought you were the only person who didn't like it. Maybe you didn't want to make a fool of yourself by making it an issue. Or maybe you thought your boss would be irritated if you mentioned it. If any of this sounds familiar, this course is designed to help you. It suggests how you can compare your fears of negative outcomes against the potential gains of  more...

Communication and Leadership ...'t completed. You've delegated a task to another employee only to have it done incorrectly. You've sent an e-mail asking for extra help on a project to which you've had several negative responses. What's going on? While these situations could be the result of many different influences, you can eliminate one of the variables by ensuring that your communication style is positive, clear, concise,  more...

The Power of the Learning Organization ...only successful organizations will be those that know how to gather, support, and manage knowledge. If you're a manager or trainer who wants to improve performance, you need support from the corporate culture. Take this course to discover what factors make up a learning organization, how to assess whether your organization has them, how to train leaders to support them, and how to create them  more...

The Principles of Financial Management ...the resources of any business organization. Managers--not only financial professionals but also managers whose responsibilities are largely non-financial--can use this tool to generate and analyze the financial information that is essential to decision making in business. Understanding the principles of financial management helps all managers, from line supervisors to senior executives, to use  more...

Communicating with Power and Confidence ...er than as subordinates to their managers. They no longer only proofread, make coffee, or take notes. Today they run team meetings, benchmark, make presentations to senior management, pass out their own business cards, and earn degrees. Administrative support professionals who can communicate, teach, guide, mentor, and make important decisions have a greater chance of achieving upward mobility  more...

Linux Technology Overview Part 2 Features for Users ...t wants to know the basics about how to use it could take only this course. This course teaches the technical features of Linux, using the shell system, using the X Window system and finding additional Linux resources. It focuses on end user tasks, not system administration tasks. Learn To • Identify the different Linux graphical user interfaces (GUIs) and shells. • Identify  more...

Oracle9i Database Admin Create a Database ... by using Oracle Enterprise Manager. • Create read-only tablespaces and drop tablespaces, identify the benefits of multiple tablespaces, and specify storage parameters and retrieve data dictionary information. • Identify the features of undo tablespaces and manage undo tablespaces. Audience The intended audience for this course include Database Administrators, System  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention .... Match appropriate characteristics associated with read only, read write and serializable transactions. Select actions that improve rollback segment performance occurring on a parallel server. Identify situations that contribute to optimum rollback segment performance. Match the dynamic view names with their definition. Access the report.txt file and view information associated with  more...

Oracle8 Backup and Recovery - Troubleshooting and Recovery ...the situations when considerations must be taken for Read-Only tablespace recovery. Identify the methods to recover from loss of control file. Identify the situations in which a DBA is confronted with recovering or recreating control files. Identify the recovery methods for a corrupted data file. Identify the methods to recreate a lost recovery catalog. Unit 4: Oracle Standby Database  more...

Oracle8 Backup and Recovery - Strategies and Backups ...e. Identify the issues associated with backing up a read-only tablespace. Identify the impact of making a tablespace as read-only. Identify the differences between the logging and nologging options. Identify the characteristics of an image copy. Identify the steps involved in an image copy process. Identify the characteristics of a backup set. Sequence the steps followed by RMAN to  more...

Oracle8 Database Administration - Create Databases ...s by using the CREATE DATABASE command. Identify the commonly encountered situations in which the CREATE DATABASE command fails. Identify the contents of a database after its creation. Unit 2 - Data Dictionary Views and Standard Packages Duration: 1 - 2 Hour(s) Identify the types of information stored in the data dictionary. Identify the features of the data dictionary  more...

C Programming - Part 1 ...racteristics of a function declaration that are available only in C++ and not in C. Identify the concept of function overloading in C++. Identify the code containing the comment delimiters that are supported by C++. Identify the concept of initialization of global variables in C++. Identify the code that contains the correct definition of the struct tag and its variables. Identify the code  more...

Oracle 11i10 System Admin Application Function Data Security In this course, learners will be introduced to the concepts and fundamentals of Oracle Applications Security. This course will also cover various layers of access control in Oracle Applications Security. In addition, it will provide detailed information on two core security layers of access control, Function Security and Data Security. Learn To: Identify features of Core Security layers  more...

Data Modeling - Create Basic Models ...ship. Distinguish between a 'one or more' and a 'one and only one' relationship. Identify how a specific value can be attached to a one or more relationship end. Identify why it is necessary to name a relationship. Identify the conventions used for a relationship name. Identify a one to many relationship between two entities to reflect a business scenario. Identify a many to many  more...

Oracle SQL Specifics Creating and Managing Database Objects ...e the CREATE OR REPLACE VIEW statement with the WITH READ ONLY option to create a view that does not allow DML operations. Query the USER_VIEWS data dictionary view to confirm a view. Use the DROP VIEW statement to remove a view from the database. Identify a typical usage for a sequence. Use the CREATE SEQUENCE statement to define a sequence. Query the USER_SEQUENCES data dictionary view  more...

IIS 4 0 Creating Configuring a Web Server - Part 3 ...ll the images that do not give a notification to the text-only browsers by using Quick Search. Unit 2: Analyzing Web Site Usage Duration: 1 - 2 Hour(s) Match the usage components with the type of data they provide. Match the log file formats with their explanations. Configure the log settings for the Web site by using the Default Properties. Import a log file to a database by  more...

A 2003 Hardware Part 1 Devices System Components ... To identify characteristics of read-only memory (ROM). To identify features of basic input/output system (BIOS). To identify functions of a complementary metal oxide semi-conductor (CMOS) setup utility. To match port types with their functions. To identify the  more...

NetWare Service and Support Upgrade - Part 4 ...determine the platform when NDPS printing problems affect only one workstation. Identify the sequence of the troubleshooting steps to isolate the NDPS printing problems that affect a Windows workstation. Identify the sequence of steps to troubleshoot NDPS printing problems by tracking jobs from a workstation. Identify the sequence of steps to troubleshoot NDPS printing problems by checking  more...

Oracle e-Business 11i System Admin Fundamentals 1 ...the Menu Viewer. Create a custom menu. Create a query-only form. Unit 2: Managing Concurrent Programs and Reports (4 hours) Identify key features of concurrent program and report management. Submit a request. Identify ways of using the Requests window to manage requests. Identify the phases of a concurrent request. Identify features of log file management. Create a  more...

Outlook XP Fundamentals Course Overview This course presents the learner with the basics of Microsoft Outlook 2002. Individuals will learn how to open and reply to e-mail messages, insert attachments in messages and schedule appointments in the Outlook Calendar. Learn To • Start and exit Outlook 2002. • Identify the components of the Outlook 2002 interface. • Obtain help by using the Outlook  more...

MS Win XP Install Admin Part 1 Install Config ...ws XP Professional. o Identify key features of the text-only portion of the Windows XP Professional installation procedure. o Identify advantages of automating Windows XP Professional installation by using answer files and Uniqueness Database Files (UDFs). o Identify user interaction level, distribution method, and essential general and network settings for an answer file. o Identify  more...

MS Win XP Install Admin Part 1 Install Config ...ws XP Professional. o Identify key features of the text-only portion of the Windows XP Professional installation procedure. o Identify advantages of automating Windows XP Professional installation by using answer files and Uniqueness Database Files (UDFs). o Identify user interaction level, distribution method, and essential general and network settings for an answer file. o Identify  more...

Windows 2000 Network Mgt Part 3 Name Resolution ...ynamic updates. o Identify characteristics of a caching-only Domain Name System (DNS) server. o Identify aspects of maintaining Domain Name System resource records (RRs). o Identify methods to monitor a Domain Name System (DNS) server. Audience The intended audience for this course includes Network Administrators and Technical Support Specialists. Candidates for this exam work in  more...

i-Net Part 1 Internet Basics Infrastructure .... Learners are expected to be experienced end users, with only novice to moderate level of experience in the infrastructure and configuration of internetworks and Web. This course will help candidates prepare for CompTIA exam IK0-002. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English  more...

i-Net Part 2 Servers Clients Performance .... Learners are expected to be experienced end users, with only novice to moderate level of experience in the infrastructure and configuration of internetworks and Web. This course will help candidates prepare for CompTIA exam IK0-002. In addition, students should have taken the first part of this series 14186. Deployment Options Internet / Intranet, Download, LAN, Workstation  more...

i-Net Part 3 Web Site Development .... Learners are expected to be experienced end users, with only novice to moderate level of experience in the infrastructure and configuration of internetworks and Web. This course will help candidates prepare for CompTIA exam IK0-002. In addition, students should have taken the first two parts of this series 14186 and 14187. Deployment Options Internet / Intranet, Download, LAN, Workstation  more...

i-Net Part 4 Security Business Concepts .... Learners are expected to be experienced end users, with only novice to moderate level of experience in the infrastructure and configuration of internetworks and Web. This course will help candidates prepare for CompTIA exam IK0-002. In addition, students should have taken the first three parts of this series 14186 thru 14188. Deployment Options Internet / Intranet, Download, LAN,  more...

Emotional Intelligence Emotional Intelligence for Executives ... market. While the product group is profitable, it is the only consumer-targeted group under the Boston division. In addition, the manufacturing facilities and most employees are in Arkansas and Indiana, while only a small administrative staff is located in Boston. For this reason, Mr. Cahill, corporate executives of Icon, and the Board of Directors have decided to sell the product group. In  more...

Call Center Mgt Managing an Inbound Call Center ...tdoor activities, such as camping and kayaking, for women only. Recently, the WCAA has been overwhelmed with the high number of calls from women wishing to join the organization. As a business consultant for Icon, it is your task to identify the needs of the WCAA and explain the benefits of a call center. Unit 2: Establishing the Call Center's Structure (0.5 - 1 hour)  more...

Sexual Harassment Resolving Sexual Harassment Claims ...team to investigate sexual harassment. Mildred is seeking only the most competent employees for the team. Becoming of member of Mildred a a s investigation team may lead to potential bonuses and promotions, so you have applied. While talking with Mildred, you will identify the benefits of establishing a system for resolving sexual harassment claims, and identify the qualifications you must  more...

Coaching Building Relationships In Coaching: Building Relationships, you will learn how to establish a coaching relationship with your employees, evaluate employees' personality types, and detect morale-building motivators. In addition, you will learn how to identify factors that can hinder an employee's willingness to trust. You will also learn the steps of the CARE process for establishing trusting relationships with your  more...

Negotiating The Negotiation Process ...ated software lines. Both you and Maggie realize that the only way to continue making your software successful is to expand your available resources. You believe that with three extra employees and an operating budget increase of $100,000 you can double your product's effectiveness. Although Maggie recognizes your need, she is trying to limit budget increases. She's willing to allow you one new  more...

Team Conflict Overcoming Conflict with Communication ...cline in productivity. The production management team was only recently notified of this decision, and a number of managers in the department feel that bringing in an outside consultant is unnecessary. As one of Icon's Production Directors, it will be your job to encourage a supportive team environment and manage any conflicts that may arise in this first meeting. Unit 3: Resolving Conflict  more...

MS Office 2003 New Features for Office Users ...nce with Office 2000 or Office XP (note, this course will only focus on features new to Office 2003). The audience for the Introduction to Office 2003 courses is end-users new to the Office family of products (or end-users who have not used Office for several generations of the product). Fundamental PC and Windows skills are assumed. Accreditation NASBA credits: 4 CPE Credits CEU  more...

Windows Server 2003 Skills Update for MCSAs Part 1 ...to large companies. The related upgrade exam is available only to candidates who are currently certified as MCSAs or as MCSEs on Windows 2000. Prerequisites include either an MCSA on Windows 2000 or an MCSE on Windows 2000 certification, or equivalent knowledge and skills. Candidates should have experience of administering client and network operating systems in medium to large companies.  more...

Windows Server 2003 Skills Update for MCSAs Part 1 ...to large companies. The related upgrade exam is available only to candidates who are currently certified as MCSAs or as MCSEs on Windows 2000. Prerequisites include either an MCSA on Windows 2000 or an MCSE on Windows 2000 certification, or equivalent knowledge and skills. Candidates should have experience of administering client and network operating systems in medium to large companies.  more...

Windows Server 2003 Skills Update for MCSAs Part 2 ...to large companies. The related upgrade exam is available only to candidates who are currently certified as MCSAs or as MCSEs on Windows 2000. Prerequisites include either an MCSA on Windows 2000 or an MCSE on Windows 2000 certification, or equivalent knowledge and skills. Candidates should have experience of administering client and network operating systems (OSs) in medium to large  more...

Windows Server 2003 Skills Update for MCSAs Part 2 ...to large companies. The related upgrade exam is available only to candidates who are currently certified as MCSAs or as MCSEs on Windows 2000. Prerequisites include either an MCSA on Windows 2000 or an MCSE on Windows 2000 certification, or equivalent knowledge and skills. Candidates should have experience of administering client and network operating systems (OSs) in medium to large  more...

Oracle Application Server 10g Administration II Part 1 ...the steps involved in installing Identify Management (IM) only with OCA when metadata repository (MR) exists. Identify guidelines for using multiple metadata repositories. Identify features of high availability. Identify features of the end-to-end high availability solution. Identify features of grid computing. Audience: The audience for the course is database administrators and  more...