Instructor Led Ons Training Training

Cisco IP Contact Center Course Description This 12 day course is intended for personnel who will implement, configure and support the Cisco IPCC Product. The course covers ICM, CIPT, IPCC, and IP-IVR v3.1.2. It is based on the 6.0 ICM Release and CCM 4.0. Due to the accelerated nature of the class, not all material in the student manuals for each course will be reviewed in class. Students will have opportunities to  more...

CCVP Bootcamp Training The CCVP Bootcamp course is a 15-day, lab-intensive course designed for delivery by HBFITES. This task-oriented course teaches the knowledge and skill needed to achieve the CCVP certification. CCVP Bootcamp combines the following courses: Cisco Voice Over IP (CVOICE), Cisco Voice Gateways and Gatekeepers (GWGK), Cisco IP Telephony (CIPT 1), Cisco IP Telephony Part 2 (CIPT2), Implementing Cisco  more...

CVOICE - Cisco Voice Over IP Training CVOICE Course Description Course Content CVOICE 5.0 is the first course in the Cisco Voice Professional Curriculum, a curriculum track that starts at the basics of packetized voice and builds up to a true voice professional level. CVOICE lays the foundation for gaining hand-on skills and significant understanding of packet telephony by presenting the technologies that are common for both  more...

ADMINISTRATING CISCO CALLMANAGER Lesson 1: Reviewing Telephony and IP Phones This lesson discusses Cisco IP telephony and legacy telephony components. Cisco IP telephony makes up part of the Cisco Architecture for Voice, Video, and Integrated Data (AVVID). The Cisco AVVID focus emphasizes a converged network, converging voice, video, and data. Cisco IP telephony, centered on Cisco CallManager, converges voice and data networks.  more...

CISCO CALLMANAGER MCS BOOTCAMP CCM Course Description System engineers must be able to integrate Cisco's AVVID solution to meet customer voice and data requirements. This is an extensive, five-day, instructor-led course with a lab consisting of four equipment pods. Each pod simulates an enterprise with two branch offices that students configure over the course of the week. This course provides system engineers with the  more...

Ecommerce 2 Day Training Course ONE-TO-ONE Training Workshop, relevant to you and your business. UK shoppers spent a total of 38bn online in 2009 compared to 30bn in 2006. The ONS Omnibus Survey estimates that 18. 3 million households in the UK (70 per cent) had Internet access in 2009. It is estimated to reach a total of 37 million by 2014. On average, each UK consumer spent 1, 312 last year and online sales are growing.  more...

Ecommerce 1 Day Training Course ONE-TO-ONE Training Workshop, relevant to you and your business. UK shoppers spent a total of 38bn online in 2009 compared to 30bn in 2006. The ONS Omnibus Survey estimates that 18. 3 million households in the UK (70 per cent) had Internet access in 2009. It is estimated to reach a total of 37 million by 2014. On average, each UK consumer spent 1, 312 last year and online sales are growing.  more...

Phlebotomy Course Overview In this age of cross training, most members of the health professions utilize the skills needed to draw blood. This program develops phlebotomy skills in the RN, LPN, Respiratory Therapist, EMT, or PCA. It provides the skills to properly and safely perform venipuncture, as well as preparation of the specimen for laboratory analysis. Topics covered include anatomy and physiology,  more...

PICC Line Insertion Course Course Overview This advanced training is presented as an 8-hour course and includes theory and simulated practice on the anatomically correct Peter PICC line manikin. Successful completion allows the participant to insert this line according to healthcare facility policy*. This course is intended for the experienced Registered Nurse who wishes to stay current with the latest advancements in IV  more...