Online Open eLearning Training

Basic Life Support for Healthcare Providers - Online Renewal Course Course Overview Don't have time to take a CPR renewal class? Register for the American Heart Association's online course! Complete the Basic Life Support for Healthcare Providers class at your own pace, in the privacy of your own home. When you pass the online examination, bring your certificate to any of Nursing Unlimited's open enrollment skills evaluations. There you will demonstrate  more...

Face to Face Communications : Effective Questioning ...he art of questioning. It examines the difference between open and closed questions and when to use them for best effect. It demonstrates how to use strategic questioning techniques to defuse a difficult situation, encourage participation, build empathy and check understanding. It also gives you the opportunity to practise and explore your questioning techniques. Developing excellent  more...

Colt and Winchester Case Study 7: Declining Businesses In business making the right financial decisions can mean the difference between win or lose, success or failure. Successful organisations rarely win by accident. They manage their financial strategy and decisions -- balancing risks and rewards -- satisfying the financial needs of the business as well as the expectations of investors. This course explores the typical financial strategy issues for  more...

OS/390 Introduction OS/390 Introduction  more...

Effective Email Series: Policies and Procedures ...see this as an improvement on previous methods and a more open and informal way of communicating, others see it as an attention-grabbing and invasive means of communication. There are some disadvantages to the use of e-mail, but they are generally outweighed by advantages. In order to protect IT systems and employees, organisations will normally set in place policies and correct working  more...

Cisco Internetwork Design Part 2: TCP/IP Network Design The second course in the Cisco Internetwork Design series covers IP Addressing. It focuses on routing protocols and considerations as well as security considerations that you will need to consider with a TCP/IP network. It also covers the various addressing choices you have when designing a TCP/IP network and how to manage your IP addressing options. It also covers multicast addressing  more...

Cisco Building Scalable Networks Part 2 - OSPF ...rs the use, operation, configuration, and verification of Open Shortest Path First (OSPF) in a single area and multiple areas. In the case of OSPF in a single areas it covers, IP and Hierarchical Addressing, VLSM, Route summarization, Interdomain Routing, and Helper Addresses While in the case of OSPF in a multiple areas. It covers, creating multiple OSPF areas and OSPF operation across  more...

Project Management: Communications In this program, participants develop the skills they need to create or open communication channels and disseminate project information in an effective and timely manner. They learn how to develop a communication management plan and acquire techniques for improving the communication of information.  more...

Oracle Applications Release 11i: Navigation In this course, students learn to navigate within any of the application modules in the Oracle Applications Release 11i forms.  more...

Microsoft Word 2000 Fundamentals This course provides participants with the fundamental skills to use Microsoft Word 2000 on a daily basis in their workplace. At the completion of this course, students will learn how to create and insert text in a Word document; format text in a document; send and save files in Word; and manage and organize documents.  more...

Microsoft Excel 2000 Fundamentals This course provides participants with the fundamental skills to use Microsoft Excel 2000 on a daily basis in their workplace. At the completion of this course, students will learn how to create and save a new workbook; add and manipulate worksheets; enter and manipulate data in single and multiple cells; use formulas and functions; format workbooks, worksheets and cells; and change fonts and data  more...

Microsoft Excel 2000 Expert User This course provides participants the knowledge to use the advanced features of Microsoft Excel 2000. At the completion of this course, students will learn how to create and use templates; retrieve, sort and manipulate data from a list; create and modify shared workbooks; and analyze data by using Data Map, Pivot Table, Data Table Scenario and Data Analysis tools.  more...

Microsoft PowerPoint 2000 Proficient User This course provides participants with the skills to use Microsoft PowerPoint 2000 to create powerful presentations. At the completion of this course, students will learn how to open an existing presentation; identify the functions of the interface components; create a presentation; modify slides in a presentation; enhance a presentation; prepare for delivering a presentation.  more...

Microsoft Visual C++ 6.0: Designing and Implementing Applications - Part 5 This is the fifth course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using the MFC library and the Microsoft Visual C++ 6 development environment.  more...

Win2000 Dir Serve Man Optimizing Active Dir Components This course provides an explanation of Active Directory components and how to best manage these components. First, you will learn about the different types of user accounts in Windows 2000, and how to create and manage local and domain user accounts. Next, you will learn how to locate, move and control access to Active Directory objects, as well as how to manage permission inheritance between  more...

CompTIA Linux 2004 Security This series covers basic installation, operation, and troubleshooting operating systems on workstations and servers. The learner will be able to explain fundamental open source resources/licenses, demonstrate knowledge of user administration, understand file permissions/software configurations and manage local storage devices and network protocols. The audience includes Professionals who want to  more...

The OSI Model Upon completing this WestNet e-Learning module, you will be able to explain why the OSI model was created; name and understand the layers of the OSI reference model; and, describe what an open standard is and why it benefits both vendors and customers.  more...

LAN Software Implementation This WestNet e-Learning module explores the features and functions of Windows NT, Microsoft's 32-bit network operating system (NOS). The lessons of this module present the basic concepts necessary to install, configure, and maintain a Windows NT network.  more...

Overview of Layers and Layer 1 Devices In this WestNet e-Learning module, we review the layers of the Open Systems Interconnection (OSI) reference model, functions of each layer, and internetworking devices that perform each of the functions. We will begin a detailed discussion of the devices found at the Physical Layer of the OSI model.  more...

Microsoft Office 2000 - Beginning Excel To provide an introduction to the core concepts of Microsoft Excel 2000 Personnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Excel  more...

Up and Running with Visio 2000 To guide the home user or end-user through the basic concepts of working with stencils, templates, and charts in Microsoft Visio 2000 Home users, end-users  more...

Microsoft Office 2000 - Advanced FrontPage To provide advanced users of FrontPage 2000 with skills in using navigation, themes, frames, forms, and databases on a web site Anyone wishing to become familiar with FrontPage 2000 or needing to create professional-standard Internet or intranet sites quickly and easily; students who wish to become certified as a Microsoft Office Specialist  more...

The Process of Globalizing a Product or Service Actually going global takes both planning and doing. In this course, you'll learn about the three major steps you need to cover to globalize a product or service. First, pick the right geographic location for your corporate goals and create a good plan for globalizing the product or service you're working with. Then "globalize" your product or service and let the world know you're open for  more...

Delivering High-impact Territorial Account Sales TAS Presentations In this course, you'll learn about the third major component of the territorial account sales approach--presentation. Your presentation is the most important meeting you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of hard work, so when you make your sales presentation, you want it to  more...

Sales Probing and Questioning ...on of this course you will be able to distinguish between open and closed questions, and develop buyer needs using the four question types. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line results. New and experienced sales representatives, account managers, sales consultants and sales managers. New and  more...

The Insurance Industry Overview Version 2 ...etitive landscape, and capitalize on opportunities thrown open by emerging markets.This course provides insight into the insurance industry and presents a report on the state of industry affairs. It provides a broad overview of the insurance industry environment, including its key sectors and players, business model, and trends, and navigates learners through relevant regulatory and business  more...

Internal Customer Service Conflict and Complaints Simulation ...ability to nurture a customer service environment that is open to and accepting of conflict and complaints. The Internal Customer Service: Conflict and Complaints Simulation comprises four scenarios and is based on the SkillSoft series "Internal Customer Service." Throughout the simulation links are provided to t Managers, supervisors, customer service representatives, front-line employees, and  more...

Developing Customer Satisfaction Surveys By the time most people have the chance to develop their first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a GIGO (Garbage In/Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art. In this course, you'll learn to use the principles of survey design  more...

Information Technology IT Industry Overview Version 1 Though estimates on global spending for information and communications technologies run in the trillions of dollars, this giant industry continues to struggle through fluctuating markets and must concentrate on continuous improvement to survive. Most agree that the demand for IT products and services will continue to increase, but at the same time, the customer is demanding more value per dollar  more...

Call Center Communication Skills Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities,  more...

Troubleshooting and Closing the Project The factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during the project life cycle. It also presents the  more...

Dealing with Conflict in the Workplace Simulation What are your thoughts on conflict in the workplace? Do you dread it? Quietly try to avoid it? Or do you rush headlong to meet it with enthusiasm, certain it will bring renewed vigor and badly-needed change to your organization? No matter your answer, the Dealing with Conflict in the Workplace Simulation will provide you with the opportunity to practice skills for coping with conflict and putting  more...

Managing Conflict in the Workplace Simulation ...tion skills will prove to be the most beneficial. Without open lines of honest communication in the workplace, unspoken and harbored conflicts will boil and fester until productivity grinds to a halt. Knowing how and when to address issues of conflict will help you to cut away destructive behaviors, encourage healthy arguments, and create an environment full of vigor and embracing of change.  more...

Mentoring Essentials Simulation You are a Team Leader for the Wireless Technology Group, a research department within The Research Company that focuses on collecting and analyzing data on wireless technologies. You are heading up a new research project that deals with forecasting advertising revenue for wireless communication tools over the next five years. While managing this project, you have also been assigned Tilly Newman, a  more...

E-Learning Essentials Pt 3 Deploying and Measuring Your Solution ...hin e-learning and encouragement to the learner to remain open to developments and continually maintain their solution. Professionals who need guidance and the tools necessary to successfully implement e-Learning programs - such as Executives, Directors, Managers in large organizations (Fortune 500, etc.). It will also be of interest to Line Managers who are charged with implementing an  more...

Attorney-Client Privilege ...esponsibilities and examines how the privilege encourages open and honest communication between attorneys and their clients. This course offers recommendations for using high-tech solutions to protect privileged information, ensuring attorney-client confidentiality. It also examines how recent changes in the anti-money laundering legislation could impact the privilege. Specific applications of  more...

Microsoft Office 2000 - Beginning FrontPage To provide an introduction to the core concepts of Microsoft FrontPage 2000 Anyone wishing to become familiar with FrontPage 2000 or needing to create professional-standard Internet or intranet sites quickly and easily; students who wish to become certified as a Microsoft Office Specialist  more...

Setting up a site and adding content in Dreamweaver MX 2004 To explain how to set up and add content to a web site in Dreamweaver MX 2004 Web professionals; end users and home users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash MX 2004 developers using Macromedia Dreamweaver MX 2004 to create web pages; individuals wishing to obtain the Dreamweaver MX 2004 Developer certification  more...

Working with Images in Macromedia Fireworks MX To discuss how to work with images in Fireworks MX Web designers; graphic designers; home users and end users with an interest in graphic design; Macromedia Dreamweaver MX users and Macromedia Flash MX developers using Macromedia Fireworks MX to create graphics  more...

Visual Basic 6 0 Using the Win32 API Part II This course describes how to use some of the more common Win32 API drawing functions, it explains how to obtain and release a device context and how to draw dots, lines, and rectangles on a form or control. It also describes how to change pen and brush styles by using stock objects and by creating customized pens and brushes. In addition, it explains how to place a text string on a control or form  more...

Visual Basic 6 0 ActiveX COM Part I ...bject Model (COM). The Component Object Model (COM) is an open, extensible standard on which ActiveX is based. By understanding COM, you can design applications from components that communicate through a common set of interfaces. Component software development cuts programming time and produces more robust applications, by allowing developers to assemble applications from tested, standardized  more...

ADO NET Connections and Commands To introduce ADO.NET and to describe how to make connections to databases and run stored procedures and SQL statements in a connected design C# programmers and candidates for the Microsoft MCSD and MCAD certification paths  more...

ADO NET Connections and Commands To introduce ADO.NET and to describe how to make connections to databases and run stored procedures and SQL statements in a connected design Visual Basic .NET programmers and candidates for the Microsoft MCSD and MCAD certification paths  more...

Data Manipulation in C This course introduces students to the data manipulation features of C . In addition to understanding stream and file handling in C , the students are introduced to the role of preprocessor in C . Programmers and Application Developers who have experience in programming using a structured language like Fortran and Pascal constitute the primary audience for this curriculum. This curriculum would  more...

ANSI C Programming The Standard Library and Preprocessor To describe programming file and other I/O operations in ANSI C and how to implement facilities from the standard library Programmers and software developers new to ANSI C  more...

UNIX Editing Printing and Text Formatting ...d editor options. It also introduces the following tasks; opening a file, navigating through a file, moving the cursor, deleting text, adding text and moving text. The course shows the student how to launch and quit the vi editor and explains how to work on multiple file and recover from a system crash. It introduces the student to command affect the entire file and describes hoe to use  more...

Win2000 Network Infrastructure Configuring IP Routing Protocols ...IP-for-IP network problems. Setting up and configuring an Open Shortest Path First (OSPF) network, its security, and troubleshooting are also discussed in this course. Finally, the course explains the role of demand-dial routing in a Windows 2000 network. Related Exam: Microsoft Exam: #070-216: Implementing and Administering a Microsoft Windows 2000 Network Infrastructure. IT Professionals  more...

Monitoring Reporting and ISA Server Enterprise Edition To describe the use of ISA Server in an enterprise and develop a strategy for monitoring ISA Server activity IT Professionals including web administrators, network administrators, and security administrators but not network architects  more...

CompTIA Linux 2004 Configuration This series covers basic installation, operation, and troubleshooting operating systems on workstations and servers. The learner will be able to explain fundamental open source resources/licenses, demonstrate knowledge of user administration, understand file permissions/software configurations and manage local storage devices and network protocols. The audience includes Professionals who want to  more...

CompTIA Linux 2004 Documentation Hardware ... servers. The learner will be able to explain fundamental open source resources/licenses, demonstrate knowledge of user administration, understand file permissions/software configurations and manage local storage devices and network protocols. When all five courses are taken in the Linux series (16260, 16261, 16262, 16263, & 16264), this is an authorized self-study program to help prepare  more...

COBOL Basic Applications This course will present task-based, real-world scenarios covering the design, coding, and implementation of one type of COBOL application that is commonly required by businesses with large files. An example date field problem is identified and resolved. A simple COBOL product recall application is designed using flowcharts, pseudocode, and Record Layout Forms. The contents of a sequential master  more...

OS 390 and the Internet This course provides an introduction to the Internet and to network computing. The course outlines how the Internet is structured, and presents the number of ways in which it can be used. The course also describes the OS/390 operating system and the specific IBM Internet servers that run on it, and outlines how these elements can provide a secure, open platform for the Internet applications. This  more...

OS 390 MQ Series This course teaches the fundamentals of using IBM MQSeries messaging technology with specific emphasis towards its use on the OS/390 platform. It begins by describing challenge fundamental to applications running across networks consisting of diverse platforms, then proposes MQSeries as the key middleware solution. The benefits of messaging and queuing are explored. Additional problematic  more...

TCP IP Applications This WestNet e-Learning module introduces the protocols and applications built upon the TCP/IP components, which logically form the Open Systems Interconnection (OSI) model Application Layer.  more...

WAN Data Link Layer Protocols This WestNet e-Learning module covers the protocols used to move information across point-to-point networks. These protocols are associated with the Data Link Layer of the Open Systems Interconnection (OSI) model.  more...

Analyzing the Network This module covers network performance concepts, estimating traffic volumes and patterns, taking baseline measurements of LAN traffic, and developing a traffic specification document.  more...

Physical Network Design This module provides an overview of transmission media basics, including a look at structured wiring systems, cable characteristics, wireless LANs, and installation.  more...

How Computer Protocols Work This WestNet e-Learning module introduces you to the basic terms and concepts that underlie all computer communication protocols. You will learn how protocols work, and how different protocols work together to move data across a network. This knowledge will become the foundation of your understanding of how computer networks function.  more...

How Local Area Networks Work ...Open Systems Interconnection (OSI) model to explain the specific technologies and protocols used in most local area networks (LANs). More specifically, you will learn about the popular LAN protocols of Ethernet and Token Ring, and the increasingly important technology of wireless networking. We will start low in the OSI protocol stack, and then work our way up to higher layers of LAN networking  more...

LAN Software In this WestNet e-Learning module, you will be guided through a brief description of the most important NOS solutions. We will examine how NOSs compare to the Open Systems Interconnection (OSI) model, and we will look at the key elements of each major NOS vendor's products.  more...

The Basics of Novell NetWare This WestNet e-Learning module outlines server and client environments, compares NetWare 5.1 services to previous versions of NetWare, looks at NDS and its management tools, and presents an overview of NetWare protocol stacks.  more...

Physical Layer Implementation This WestNet e-Learning module provides an overview of transmission media basics, including a look at structured wiring systems, cable characteristics, wireless LANs, and installation.  more...

Switched Telecommunications Protocols This WestNet e-Learning module reviews protocols closely associated with the Data Link Layer of the Open Systems Interconnection (OSI) model.  more...

TCP IP Applications and Services This WestNet e-Learning module introduces the core Transmission Control Protocol and Internet Protocol (TCP/IP) applications and services, such as File Transfer Protocol (FTP) and Telnet, which logically form the Open Systems Interconnection (OSI) model Application Layer.  more...

Cisco ISCW 1 0 Mitigating Network Attacks and Disabling Unused Services To recognize the Cisco Self-Defending Network strategy, secure enterprise networks from various attacks, and disable unnecessary network services Network administrators; network engineers; network managers; systems managers; network designers who wish to validate their ability to install, configure and troubleshoot converged local and wide area networks with 100 to 500 nodes  more...

User-Managed and RMAN Backup and Recovery in Oracle9i To describe how to perform user-managed and Recovery Manager backup and recovery in an Oracle9i database Oracle database administrators and database operators  more...

CCNT Local Area Networks v6 Part 1 This course introduces LAN technologies and teaches LAN topologies. It also introduces LAN standards and covers the TCP/IP Protocol suite and IEEE standards. A high level of computer skill is not required but learners will probably have had prior experience in the installation, support, and troubleshooting of computer networks.  more...

CCNT Broadband Technologies v6 0 Part 3 This course teaches ATM and SMDS. It also covers DSL and wireless broadband and VPN technology including VPN security. Candidates work in the data and telecommunications industries and are preparing for the Broadband Technologies module of the CCNT exam. Typical job roles include Telecommunications Technicians, Data/Internet/Telecommunications Professionals. Average computer literacy is desirable.  more...

Navigating SAP R 3 Release 4 6 To enable the student to log on to SAP R/3 Release 4.6, manipulate the user interface, navigate the system, and create and configure a favorites list Existing SAP R/3 users upgrading to Release 4.6  more...

Oracle 11i Procure-to-Pay Fundamentals Part 3 This course provides an understanding of the Procure-to-Pay cycle and key implementation issues in Oracle Purchasing, iProcurement and Payables applications. This course covers creation and security of documents. This course will prepare student's to make basic implementation decisions involved in launching the Procure-to-Pay process. Learners will learn how these applications fit into Oracle's  more...

Blueprint Reading Process and Instrumentation Drawings R This course will help read and interpret Process and Instrumentation Drawings � (P&IDs). It also includes process control variables and systems, instrumentation devices and drawing elements, and guidelines for reading P&ID prints. This series is aimed at individuals working with machinery, maintaining machinery, or involved in maintenance. It is directed at all those who need to develop  more...

First Aid--Automated External Defibrillator ...o includes the ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation, which will also be briefly reviewed in this training. Note: This training should not be used as the primary basis for any AED certification. It is intended to provide the learner with basic classroom training only. This training should be accompanied with a performance-based  more...

First Aid--CPR ...l focus on the ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation. Note: this training should not be used as the primary basis for any CPR certification. It is intended to provide the learner with knowledge-based training only. This training should be accompanied with a performance-based component provided by a certified CPR instructor. The  more...

SAP R 3 3 0 Fundamentals ... capabilities of the SAP R/3 3.0 System, designed for the open system environment, as well as understand the advantages for business and the user. This course will help you differentiate between each integrated application module of the SAP R/3 3.0 system. Through the use of examples of system functions, you will get the user's perspective of the dialog-oriented structure of SAP R/3 3.0. This  more...

SAP R 3 4 6 AR Accountant The SAP R/3 4.6 AR Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. The student will be shown how the FI component is integrated in the R/3 System, how to create master data for a customer, and how to post invoices and incoming payments. Furthermore, he will be able to display and process customer documents, and will be shown the  more...

SAP R 3 4 6 AP Accountant This SAP R/3 4.6 AP Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. and how the FI component is integrated in the R/3 System. It also shows you how to create master data for a vendor and how to post invoices and outgoing payments. Furthermore, it will show how to display and process vendor documents. You will also be shown the  more...

SAP R 3 4 6 FI AR AP Account Document Posting and Periodic Processing SAP's FI module is a powerful, integrated environment, dynamically interfacing Accounts Receivable/Payable functions with General Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting  more...

SAP R 3 4 6 FI General Ledger Posting and Periodical Processing ...ncoming and outgoing payment and how to select and assign open items. Furthermore, you will learn to display and change balances and items, select line items and to carry out tasks that occur at regular intervals. The following audiences are targeted: All those involved in the use of R/3 for Financial Accounting tasks such as General Ledger management and goods accounting. User Support staff  more...

WordPerfect Office 11 - WordPerfect 11 WordPerfect 11 is a general-purpose word processing program that is used to create documents of all kinds. The WordPerfect 11 course teaches the learner how to create and edit a document, focusing on how to select and move text, format and align text, and create bulleted and numbered lists. This course also teaches how to enhance documents with clipart images and how to proof and print documents.  more...

WordPerfect Office 12 - WordPerfect This course will introduce learners to the features and functions included in WordPerfect? Office 12. Learners will be able to demonstrate competence in using WordPerfect to perform simple tasks such as opening existing documents, creating new documents, saving documents, and formatting and manipulating text. Further, this course will equip learners to include images in documents and set page  more...

Advanced Palm Essentials Training Palm Essentials provides end-user training for the Palm handheld, the portable electronic organizer designed for personal and business use. Discover the power and flexibility of handheld computing. Learn about the Palm handheld's features and how to use them to your advantage. The course is designed for Palm handheld end users.  more...

Creating Documents in Word 2002 To provide an overview of the features and tools used for creating documents in Word 2002 Personnel at all levels of the enterprise; end-users seeking to obtain Microsoft Office User Specialist (MOUS) certification at Core level in the use of Microsoft Word 2002  more...

Getting Started with Word 2002 The Getting Started with Word 2002 WBT is the first course in the Office XP: Word 2002 curriculum. This course introduces the basic features and functionality of Word 2002 in the Office XP suite of products. It acquaints users with the interface of Word 2002 and introduces simple concepts, such as opening, creating, editing, and saving a file. It also teaches users to navigate Word documents and  more...

Introduction to Microsoft Works Suite 2005 This course will provide the learners with a basic understanding of Microsoft Works Suite 2005. It will enable them to use Works as a handy all-in-one tool that has an option for every task. With the basic knowledge of Works, learners will be able to accomplish various tasks using the collection of programs provided by Works. A home computer user with basic to intermediate skills looking to use  more...

Win2000 Professional for End-Users Basic Getting Started ...p, play a music CD, and play sound. It includes topics on opening, editing, modifying, and formatting text using WordPad. In addition, this course explains how to save, print, close, maximize, and minimize a file by using WordPad. It also describes how to use the Windows 2000 Help option. This course is designed to teach the basics of Windows 2000 Professional. It also covers the basic  more...

Win2000 Professional for End-Users Basic Managing Files Folders This course explains how to manage files and folders by using Windows Explorer. The course introduces the learner to the Windows Explorer interface, file hierarchy, and the Recycle Bin. In addition, this course describes how to organize and search for files and folders and customize the Windows Explorer interface. This course is designed to help individuals who want to achieve proficiency in using  more...

Win2000 Professional for End-Users Intermediate Networking This course introduces the user to the various networking features available in Windows 2000. It explains how to share resources over the network, get connected to the Internet, and work with the Internet. This course is designed to help individuals who want to achieve proficiency in using Windows 2000 Professional. The target audience for this curriculum is end users who intend to use the Windows  more...

Microsoft Works Suite 2004 - Introduction This course will provide the learners with a basic understanding of Microsoft Works Suite 2004. It will enable them to use Works as a handy all-in-one tool that has an option for every task. With the basic knowledge of Works, learners will be able to accomplish various tasks using the collection of programs provided by Work A home computer user with basic to intermediate skills.  more...

Working with Diagrams in Visio 2002 To describe how to work extensively with stencils, templates, and diagrams in Visio 2002 Personnel at all levels of the enterprise; end users wishing to familiarize themselves with Microsoft Visio 2002  more...

Creating Presentations using PowerPoint 2002 To explain how to create presentations using PowerPoint 2002 Personnel at all levels of the enterprise; anyone wishing to become familiar with PowerPoint 2002; students wishing to become certified as Microsoft Office User Specialist: Microsoft PowerPoint 2000 at the Core level; students wishing to complete module 6 of the ECDL certification, Presentation  more...

Structuring Editing Saving and Opening Documents in Word 2007 Word 2007 provides many options for structuring and editing documents which are complemented by a variety of editing tools. There are also options for saving documents which can be customized to suit your word processing needs. This course explains the use of page and section breaks, spacing adjustment, and column insertion, and explores the basic editing tools packaged with Word 2007. A new  more...

Data Security Archiving and Working Offline in Outlook 2007 You can use the enhanced security features included in Microsoft Outlook 2007 to protect your e-mail and computer from malicious attacks that can arrive in the form of incoming e-mail messages. The program also provides you with tools used to archive and manage the size of your mailbox to ensure that you can locally store your e-mail messages for future reference. With Outlook 2007 you can choose  more...

Getting Started with Word 2003 To provide a basic introduction to Word 2003 and the features and tools used for creating and navigating documents in Word Personnel at all levels of the enterprise; end-users seeking to attain competency in Word 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification at Core level in the use of Microsoft Word 2003; end-users seeking a basic IT certification such as ECDL/  more...

Structuring editing saving and opening documents in Word 2003 To demonstrate how to structure, edit, save, and open documents in Word Personnel at all levels of the enterprise; end-users seeking to attain competency in Word 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification at Core level in the use of Microsoft Word 2003; end-users seeking a basic IT certification such as ECDL/ ICDL3, or an equivalent  more...

Working with Documents in Word 2003 To provide an overview of the document formatting, navigation, and recovery features in Word 2003 Personnel at all levels of the enterprise; end-users seeking to attain competency in Word 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification at Core level in the use of Microsoft Word 2003; end-users seeking a basic IT certification such as ECDL/ ICDL3, or an equivalent  more...

Introduction to Microsoft Office 2003 To show how to open Office programs and use them to create files Personnel at all levels of the enterprise; end users seeking an introduction to Microsoft Office 2003; end users seeking a basic IT certification such as ECDL, ICDL, IC3, or an equivalent  more...

Microsoft Office 2000 - Advanced Access To provide an introduction to the core concepts of Microsoft Access 2000 and the skill areas of modifying and enhancing a table, a form, working with Access tools, and integrating Access with the Web End-users seeking to become familiar with Microsoft Access 2000; end-users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Access 2000 at Core level  more...

Microsoft Office 2000 - Word for Power Users To provide advanced users of Word 2000 with skills in using mail merge, forms, and macros and in workgroup editing Personnel at all levels of the enterprise; advanced end-users seeking proficiency in the use of Microsoft Word 2000; advanced end-users seeking to obtain Microsoft Office Specialist certification at Expert level in the use of Microsoft Word 2000  more...

Microsoft Office 2000 - New Features for Users To describe the new features and improvements incorporated in Microsoft Office 2000 End user  more...

Microsoft Office 2000 - Beginning Outlook To describe how to use Outlook 2000 in the integration of desktop applications and to show how Outlook 2000 can be used in most organizational and communications tasks Anyone wishing to gain an understanding of Microsoft Outlook 2000, candidates for Microsoft Office Specialist certification, and end-users seeking competence and proficiency in the use of Microsoft Outlook 2000  more...

Lotus Notes 6 End User Using Notes and Notes Mail To introduce the learner to Lotus Notes 6 and its features Anyone wishing to use Lotus Notes 6; end users wishing to work with the Notes client, Notes Mail, and iNotes  more...

Lotus Notes 6 End User iNotes To introduce the learner to iNotes - web-based access to the Notes client Anyone wishing to use Lotus Notes 6; end users wishing to work with the Notes client, Notes Mail, and iNotes  more...

Using Lotus Notes 7 Remotely To access Lotus Notes databases from remote locations Individuals using, or planning to use, Lotus Notes Version 7 for messaging, communication, information services, and collaboration