From Serebra Learning Corporation
Royce Hotel Case Study 5: Process 


...Operations planning and
Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of
Operations Manager more...
Control-T 


This course provides a detailed introduction to the
Control-T product and how it is used to manage removable media. The student is led through an introduction of the Control-T components and facilities. Each component that is involved in the operation of the tape management system is reviewed in detail. Practical examples are provided throughout the course.
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CompTIA Linux 2004 Security 
...operation, and troubleshooting operating systems on workstations and servers. The learner will be able to explain fundamental open source resources/licenses, demonstrate knowledge of user administration, understand file permissions/software configurations and manage local storage devices and network protocols. The audience includes
Professionals who want to certify their technical knowledge in
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Progressing through the Complex Sale 
...ch is why selling at an executive level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at supplying those resources. Salespeople who are tasked with selling at an executive level and who are currently involved with obtaining and maintaining key/major accounts. Also, those salespeople wanting to move up into executive sales
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Preparing for the Executive-level Sale Simulation 
You are a regional account representative with
DME Corporation, a national direct mail service provider. Your company has recently made a large investment toward the goal of becoming a "one-stop" shop with its new
Fulfillment Division. You are charged with selling the new fulfillment service to your existing client base, as well as prospecting for new accounts. As you begin preparing to sell the
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Customer Service Agent Skills Simulation 
...nditioning units. Post-sales support is critical to their operation, and
KDA prides itself on superior customer service. For the duration of this simulation, the learner will assume the role of customer service agent generalist in the company's central call center. This simulation is based on the
SkillSoft series "
Customer Service Agent Skills" and contains links to the following courses:
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Customer Service Procedures 
Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide
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Management Tools and Metrics 
...ith individual customers and participating in the overall operation of the
Support Center. The skills and knowledge required include how to use tools associated with problem, change, knowledge, and security management. This course helps to prepare learners interested in the
HDI Customer Support Specialist (
CSS) Certification, which is targeted to individuals wishing to qualify to work in a
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Whole Numbers Fractions and Equations 
What are whole numbers and how are they estimated? How are fractions used in mathematical operations? How do you find the unknown variable to solve an equation? The answers to questions like these are covered in this course on the building blocks of business math. Learners will review crucial terms, basic mathematical concepts, and how to apply concepts to the business environment. Anyone who
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Administrative Functions 
...ice. Their responsibilities are numerous and vital to the operation of their organization. Knowing the best ways to perform office functions will enable administrative support professional to complete their responsibilities efficiently and effectively. This course will present you with information that will help you succeed at your job. It will show you how to manage records, make business
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Globalization and Your Company 
This course will help you decide if globalization really makes sense for your product or service. You'll learn about the challenges of taking a product or service global, and ways to determine global readiness. You'll also explore business approaches for globalization, including the development of foreign operations. Executives, managers, supervisors, team leaders, and other business professionals
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Thinking Strategically 
As business success becomes more difficult to achieve, companies are discovering the importance of strategic thinking. Being lean and mean and process efficient is no good if you don't have the correct business strategy. But what is strategic thinking and what does it look like in the context of your business? This course is focused on discovering and using the key elements of successful strategic
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Six Sigma--Lean Tools for Control 
...operations in the manufacturing world are lean manufacturing and
Six Sigma . Both are designed to reduce variation, yet each takes a different track. While Six Sigma utilizes data and statistical analysis to measure and improve a company's operational performance, lean manufacturing collocates all of an organization's processes in sequential order, restructuring the manufacturing method to
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Lean Techniques 
Imagine that you're shopping at a local furniture store when you see a lamp that you must buy. It's exactly what you've been looking for at the right price. But the lamp model is out of stock and the only one left is the floor sample. Naturally, you inquire about purchasing the sample, but the sales person tells you that the store has a policy of prohibiting this. Why? Wouldn't it make sense to
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OOAD Introduction to Object-Oriented Analysis and Design 
...use cases, the
Supplementary Specification, domain model, operation contracts, use case realization, design patterns, and static and dynamic modeling. In addition, this course covers the benefits of architectural analysis and tasks performed during architectural-driven development. Finally, the course covers the benefits and general principles of iterative and incremental development. The
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Planning and implementing an Active Directory infrastructure 
To identify the role and features of Windows Server 2003 Active Directory and the factors and requirements for planning and implementing an
Active Directory infrastructure
Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Windows Server 2003 Active Directory; learners
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OS 390 VM Concepts and Facilities 
The OS/
390 VM course describes the main features of the VM/
ESA operating system. It introduces the "virtual machine" concept, the implementation of that concept in VM/ESA, the
CMS environment, other operating environments, and system operation facilities. This course is written to OS/390 2.x. This course is designed as an introductory course for users, programmers, operators, managers who are new
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CompTIA Linux 2004 Configuration 
...operation, and troubleshooting operating systems on workstations and servers. The learner will be able to explain fundamental open source resources/licenses, demonstrate knowledge of user administration, understand file permissions/software configurations and manage local storage devices and network protocols. The audience includes
Professionals who want to certify their technical knowledge in
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CompTIA Linux 2004 Documentation Hardware 
...operation, and troubleshooting operating systems on workstations and servers. The learner will be able to explain fundamental open source resources/licenses, demonstrate knowledge of user administration, understand file permissions/software configurations and manage local storage devices and network protocols. When all five courses are taken in the
Linux series (16260, 16261, 16262, 16263, &
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OS 390 Assembler Language Programming Introduction 
...d
Machine Language instructions is covered along with the operation of the
Assembler program which translates one to the other. The use of decimal, binary, hexadecimal numbers, and the conversion from one system to the other is covered. Students will learn the difference between Assembler instructions, machine instructions, macro instructions, and how each is used. This course is written to
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OS 390 COBOL 
This course provides information regarding the use and future directions of
COBOL under OS/390. It begins by covering the fundamentals of accessing three important databases and transaction systems from the point of view of the COBOL programmer. These are the
CICS online transaction processing system, the
DB2 relational database, and the
IMS/DB hierarchical database management system. The course
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RF Fundamentals 
This module discusses the properties of radio frequency (RF) radiation and how its behavior can affect the performance of a wireless
LAN. We introduce the uses and properties of antennas and explain the mathematical relationships that exist in RF circuits and why they are important, as well as how to perform the necessary RF math calculations.
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Bluetooth and HomeRF 
To describe and discuss the major issues surrounding
Bluetooth and
HomeRF technology, their respective architectures, functionalities, and application environments
Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies
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How to Build a Computer Network 
This
WestNet e-Learning module reviews the major concepts presented in this course and shows how they work together in several real-world situations. You will also learn how one local area network (
LAN) connects to another, with particular attention to
Internet connectivity.
more...
Mobile IP 
To identify the critical components of
Mobile IP and recognize how the protocol operates
Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students investigating or researching wireless communications and related technologies
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IP Mobility 
To differentiate between macromobility and micromobility protocols and between various micromobility protocols such as
HAWAII and cellular IP Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students investigating or researching wireless communications and related technologies
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General Security Concepts 
To introduce the key principles of security for the enterprise
Network administrators, firewall administrators, system administrators, application developers, and IT security officers
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VoIP Network Integration with Legacy Services 
This module focuses on how we interface legacy
PSTN services with an H.323 network. First, we trace the steps involved in setting up and tearing down an H.323 call. Next, we explore how we can translate
Signaling System 7 (
SS7) interswitch signaling into packetized network traffic, carrying such advanced call features as call forwarding, calling and called party identification information, and
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Basics of Telecommunications 
...als whose responsibilities include design, management, or operation of telecommunications systems and who want to understand the basics of telecommunications. The course provides an introduction to the fundamental techniques and technologies used in the emerging and expanding field of telecommunications. It explores the history and development of the industry, and the relative strengths and
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Configuring Cisco Catalyst Switch Operations 
To discuss and implement specific bridging and
VLAN Catalyst switch configurations, which provide for scalability, security, and enhanced management of the local area switched network
Network administrators responsible for implementing and managing small and medium-sized business networks; network technicians who install network devices in small business environments; Cisco channel resellers who
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Routing in Cisco Networks 
To describe the different forms of routing and explain the concepts of distance vector and link state routing
Network administrators responsible for implementing and managing small and medium-sized business networks; network technicians who install network devices in small business environments; Cisco channel resellers who are new to
Cisco products and services
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Implementing Routing Protocols on Cisco Networks 
To describe the operation and configuration of popular modern routing protocols
Network administrators responsible for implementing and managing small and medium-sized business networks; network technicians who install network devices in small business environments; Cisco channel resellers who are new to
Cisco products and services
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Managing IP Traffic on Cisco Networks 
To describe and configure efficient network traffic restrictions and security using properly implemented access list management and address translation
Network administrators responsible for implementing and managing small and medium-sized business networks; network technicians who install network devices in small business environments; Cisco channel resellers who are new to
Cisco products and
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Extending a Cisco Network to a WAN 
To describe the implementation and configuration of the different technologies used on
Cisco devices to enable wide area connections
Network administrators responsible for implementing and managing small and medium-sized business networks; network technicians who install network devices in small business environments; Cisco channel resellers who are new to Cisco products and services
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Completing ISDN Calls on Cisco Networks 
To detail the operation and configuration of
ISDN and
DDR Network administrators responsible for implementing and managing small and medium-sized business networks; network technicians who install network devices in small business environments; Cisco channel resellers who are new to
Cisco products and services
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Operation and Configuration of Cisco IOS Switches 
To use the available configuration tools to establish connectivity to the appropriate network device in order to complete initial switch configurations and to verify the default configuration and status of switch devices
Individuals new to networking concepts and terminology; individuals preparing to take the Interconnecting Cisco Network Devices (
ICND) learning path; anyone preparing for the
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Operation and Configuration of Cisco IOS Routers 
To use available configuration tools to establish connectivity to a router in order to complete the initial router configuration and to verify the default configuration and status of a functioning access-layer router
Individuals new to networking concepts and terminology; individuals preparing to take the Interconnecting Cisco Network Devices (
ICND) learning path; anyone preparing for the
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Cisco ISCW 1 0 Frame Mode MPLS Implementation 
To recognize the
MPLS architecture and functionality, configure frame mode MPLS on
IOS routers, and distinguish between
MPLS VPN and traditional
VPN operation
Network administrators; network engineers; network managers; systems managers; network designers who wish to validate their ability to install, configure and troubleshoot converged local and wide area networks with 100 to 500 nodes
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Cisco ISCW 1 0 IPSec VPNs 
To recognize how
IPSec VPNs operate and configure a site-to-site
IPsec VPN Network administrators; network engineers; network managers; systems managers; network designers who wish to validate their ability to install, configure and troubleshoot converged local and wide area networks with 100 to 500 nodes
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Cisco ISCW 1 0 IPSec VPN Configuration 
To implement
IPSec site-to-site
VPNs using
SDM and
GRE tunnels, and provide high-availability VPNs using backup interfaces
Network administrators; network engineers; network managers; systems managers; network designers who wish to validate their ability to install, configure and troubleshoot converged local and wide area networks with 100 to 500 nodes
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Hot Work Permits 
...operation such as brazing, cutting, welding, grinding, soldering, or torching that can cause sparks or flames. While such work is necessary, the hazards associated can be minimized through an effective hot work permit program. This
30-minute course provides an overview of an
OSHA-compliant hot work permit program, including the permit process, roles and responsibilities, and controls used to
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Indoor Hoisting and Rigging 
This course is designed to educate the worker on the significant safety issues to be considered while moving large, heavy loads associated with today's manufacturing and construction industries. The content in this course is designed to comply with the intent of the applicable regulatory requirements. specify general safety issues of cranes, hoisting, and rigging define the purpose of the
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Lockout Tagout 
This one-hour course provides information about control of hazardous energy and work under the protection of a
Lockout/
Tagout permit. The intent of the course is to provide information on lockout/tagout practices and the significance of lockout/tagout devices. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define terms commonly used
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DC Circuit Theory 
... It is also intended to enhance your understanding of the operation and design of DC circuits, components, and sources. You will learn about basic DC electrical terms, equations and theory, and solve problems involving resistance, voltage, and current. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define the following terms:
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Used Oil Management 
Failure to properly dispose of used oil is a serious, but little recognized, environmental problem. This one-hour course reviews the various regulatory requirements associated with used oil management primarily from a generator's perspective. The goal of this training is to provide you with an overview of the used oil management programs and explain the different regulatory scenarios that apply
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Advanced Palm Essentials Training 


Palm
Essentials provides end-user training for the
Palm handheld, the portable electronic organizer designed for personal and business use. Discover the power and flexibility of handheld computing. Learn about the Palm handheld's features and how to use them to your advantage. The course is designed for Palm handheld end users.
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Building a Wired Network 
This course will cover how to build a wired network. It provides an overview of computer networks and their operation. It will also explain the features, benefits and requirements of a wired network. The intended audience for this course are experienced computer users who have a basic understanding of computer networks.
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Building a Wireless Network 
This course will cover how to build a
Wireless Network. It provides an overview of computer networks and their operation in a wireless mode. It will also explain the features, benefits and requirements of a Wireless Network. Experienced computer users who have a basic understanding of computer networks.
more...
CompTIA Linux+ 2004 - Installation 
...operation and troubleshooting operating systems on workstations and servers. The learner will be able to explain fundamental open source resources/licenses demonstrate knowledge of user administration understand file permissions/software configurations and manage local storage devices and network protocols. When all five courses are taken in the
Linux+ series (16260 16261 16262 16263 & 16264)
more...
CompTIA Linux+ 2004 - Management 
This series covers basic installation operation and troubleshooting operating systems on workstations and servers. The learner will be able to explain fundamental open source resources/licenses demonstrate knowledge of user administration understand file permissions/software configurations and manage local storage devices and network protocols.
more...
Interconnecting Cisco Networking Devices Part 1 
This is the first course in a 3 part series that prepares learners for the
Cisco CCNA ICND exam
640-811 - Interconnecting Cisco Networking Devices. The course shows you how to configure a catalyst switch for basic operations. Topics covered include switching spanning tree protocol and access layer switch configuration. This course also describes the features and operation of
VLANs and shows you
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Building Scalable Cisco Internetworks Part 3 
This course describes the features and operation of Enhanced Interior Gateway Routing Protocol (
EIGRP). It teaches how to configure EIGRP. This course also introduces Intermediate System-to-Intermediate System (
IS-IS) technology structures and protocols as well as basic configuration examples.
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Microsoft Windows 98 for End-Users Basic 
...erating system a computer program that controls the basic operation of your computer and the programs you run on it. Programs also known as applications are task-oriented software you use to accomplish specific tasks such as word processing managing files on your computer and performing calculations. The five units in this
Basic course introduce you to the fundamental
Windows 98 skills
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Microsoft Windows 98 for End-Users Intermediate 
...erating system a computer program that controls the basic operation of your computer and the programs you run on it. Programs also known as applications are task-oriented software you use to accomplish specific tasks such as word processing managing files on your computer and performing calculations. The five units in this
Intermediate course build on your knowledge of fundamental
Windows more...
Microsoft NT 4 Workstation for End-Users Basic 
...rating system, a computer program that controls the basic operation of your computer and the programs you run on it. Programs, also known as applications, are task-oriented software you use to accomplish specific tasks, such as word processing, managing files on your computer, and performing calculations. The five units in this
Basic course introduce you to the fundamental
Windows NT skills,
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Microsoft NT 4 Workstation for End-Users Intermediate 
...rating system, a computer program that controls the basic operation of your computer and the programs you run on it. Programs, also known as applications, are task-oriented software you use to accomplish specific tasks, such as word processing, managing files on your computer, and performing calculations. The four units in this
Intermediate course build on your knowledge of fundamental
Windows more...
Microsoft NT 4 Workstation for End-Users Advanced 
...rating system, a computer program that controls the basic operation of your computer and the programs you run on it. Programs, also known as applications, are task-oriented software you use to accomplish specific tasks, such as word processing, managing files on your computer, and performing calculations. The four units in this
Advanced course extend your
Windows NT skills as you build
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SAP R/3 Structure and Operation 
This course describes the structure of the R/3 System and how it works. The
SAP R/3 System explains what SAP R/3 means and describes the kinds of companies in which it can be used as well as the system architecture on which it is based. Additionally it will describe how the trainee will be introduced to R/3 as an integrated system as well as its organizational structure and components. The
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