Online Operations eLearning - Training Resources

Business Organizations and the Law ...usiness organizations and the criteria that defines their operations. By allowing for the creation of different kinds of business organizations, society ensures that different kinds of businesses can exist to meet the different demands of the marketplace. These business organizations may appoint individuals to act on their behalf. They also must abide by certain minimal standards regarding  more...

Java 2 -- java.lang Package This unit provides an overview of the java.lang package by explaining its classes, interfaces, and exceptions. This unit provides an overview of the java.lang package by explaining its classes, interfaces, and exceptions. It explains the importance of the java.lang package in Java programming. You will learn about the importance of the Object class, which is the super class for all Java  more...

Java 2 -- File I/O ...st unit, you will learn about how Java performs basic I/O operations using streams. This unit will provide you with an introduction to character encoding. This unit also covers the InputStream and OutputStream classes and their subclasses, such as, the FileInputStream and FileOutputStream classes, and the Byte Array classes. You will be introduced to the term serialization. The exceptions and  more...

Java 2 -- Advanced java.lang & java.util Packages ...) in a program. Finally, you will learn to perform system operations that manage the dynamic loading of classes, creation of external processes, and host environment inquiries. The second unit describes the term introspection and its implementation with the Reflection class in Java. This unit also explains the classes and interfaces in the java.lang.reflect package. The methods of identifying  more...

Cisco CCNA Internetworking Technologies 2 This unit describes the standards and functions of the OSI reference model, Topologies used in a LAN, Fast Ethernet Options, and Topologies used in a Wan. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit describes the second and third layers of the OSI reference model, the  more...

Cisco CCNA IP Routing Concepts In this unit, you will learn about the routing process, and addressing schemes of the Network Layer under the OSI Reference model. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) In this unit, you will learn about the routing process, which determines the best path to destination  more...

Windows Vista Essentials .... Whether the user is a beginner who wants to learn basic operations of the new Windows environment or a seasoned user, learning to access advanced functions and new features, this comprehensive training guide will showcase all that Windows has to offer. You can access this course for 1 year. Completion time varies based on user knowledge and skills. Welcome to Windows Vista Essentials Windows  more...

The Power of being Different ...o want to improve their personal leadership in day-to-day operations, this course provides guidelines toward a changed perception of how to achieve success. Coursework focuses on increasing the insight of course members in the importance of moving away from incrementalism (continuous innovation that guarantees safe but small successes), and getting used to radicalism (innovating in a complete  more...

Shipping Infectious Substances (IATA and DOT) This course covers the fundamentals of shipping hazardous materials, with an emphasis on infectious substances. Our 7 step approach encompasses all of the activities which must be addressed when preparing a hazardous material for shipment. This course has been updated to include recent changes to the regulations, including HM-215D. The course meets the requirements for training as specified in 49  more...

Search Engine Marketing Strategies for Small Business Operations - Instructor Led Let an Search Engine Expert teach you how to quickly obtain top rankings and generate $$$ for your small business. A Great Value! Learn the secrets of effective search engine positioning and boost your Internet selling power a hundred fold. The perfect web business is the one that drives "targeted traffic" to their web site. How is this done? By achieving a top ranking in the major search  more...

Pharmacy Technician Career Training Program ...ct and indirect patient care and assist in the day-to-day operations required to run a pharmacy. Depending on your practice setting, you may fill prescriptions, compound IV`s, compound creams and ointments, assist patients with their medical needs, correspond with physicians and nursing staff to assist with patient care, maintain inventories of medications, maintain patient medication  more...

OSHA 8-Hour Hazwoper Refresher ...ng the annual training requirement of the Hazardous Waste Operations and Emergency Response (HAZWOPER) rule, found in Title 29 of the Code of Federal Regulations Part 1910.120. The standard was specifically developed to protect workers that may be exposed to hazardous waste at uncontrolled hazardous waste sites and at EPA licensed waste treatment, storage and disposal facilites; as well as  more...

NETS`S - National Education Technology Standards for Students ...defines the technology standards for students. From basic operations and concepts to social, ethical, and human issues to technology research tools, and more, many topics are covered that will help students with the technology skills needed to be successful in life. This courseware library contains training designed to address the performance indicators included in NETS?S and help students  more...

MSHA Part 46 Refresher ... limestone mines. If your work is in other MSHA regulated operations or you are an independent contractor that operates in other types of mining operations, you may be required to complete Part 48 training instead. Whether you are a miner or an independent contractor, there are sections within the Part 46 training that must address issues of your specific operation. This course offers special  more...

MSHA Part 48 Surface Mining Refresher ... requirements for most above-ground mines or above-ground operations at underground mines. Part 48 applies to coal mines, underground metal and nonmetal mines, surface metal mines, and certain surface nonmetal mines that are not in the following industries: surface stone, surface clay, sand and gravel, surface limestone, colloidal phosphate, and shell dredging mines and other surface operations  more...

Maximize Profits by Managing Real Estate like an Entrepreneur--Instructor-Led ...s course you will learn to manage the market strategy and operations of a multi-unit building and develop a management strategy to increase the overall value of the property. The course is structured around a ?Learning by Doing? approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a first-time property manager. You will work  more...

Lab Safety and Chemical Hygiene ..., Section 1450 (29CFR 1910.1450). Under this standard all operations that meet the OSHA definition of a laboratory are subject to the Laboratory Standard. Who Should Take This Course: laboratory technicians scientists lab managers environmental, health and safety coordinators anyone developing a laboratory Chemical Hygiene Plan anyone working in a "laboratory" If you call your operation a  more...

Design a Winning Business Based on Your Idea--Instructor-Led ...ou need a plan for financing, market research, marketing, operations and more. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. Design a Winning  more...

Design a Winning Business Based on Your Idea--Self-Directed ...ou need a plan for financing, market research, marketing, operations and more. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. Design a Winning  more...

Cisco CCNA Complete Set This complete set of 12 Units is designed to teach the student the necessary materials and understanding of Cisco Routers and to prepare the student to take the Cicso Certified Network Associates exam to gain the IT certification of CCNA. This course covers Cisco training preparatory to taking the CCNA exams. Subjects covered are Cisco CCNA Internetworking Fundamentals, the OSI Reference Model,  more...

Build Your Own BIZ(tm) Comprehensive Certificate ...ghts to daily challenges in the following areas: Business Operations, Customer Service, Finance, Human Resources, Sales and Marketing. What Does It Do? Provides News & Action Alerts News feeds relevant to business are communicated on the front page and updated continuously to keep you informed of the ever-changing business environment. Action alerts provide real-world examples to keep you  more...

Basics of Business Math Series ...rses cover computing fractions and decimals, the order of operations for combined computations, and solving equations and word problems. It includes the use of proportions, ratios, and percentages, and also provides instruction on the use of a calculator for business applications. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days  more...

5S TRAINING ...brings over twenty years of progressive manufacturing and operations experience to the Learning Point team. He has held positions in production and quality management with McDonnell Douglas, Morton International, and Autoliv. Additionally, Eric has worked as a consultant to numerous organizations in a variety of industries, including aerospace, automotive, electronics, food processing, and  more...

Java Programming with Java SE 6 0 Java Utilities ...class to copy arrays in a given scenario. Java system operations - specify the code required to modify system resources for a given scenario. Interacting with the system - specify the code required to launch system properties, load resources, and handle dates and times. Collection Framework interfaces - manipulate and traverse the elements of a collection for a given scenario.  more...

Planning Active Directory Services To distinguish between global catalog servers and operations master roles and identify how they are enabled, administered, and placed in Active Directory infrastructure  more...

The Health Care Industry Overview Version 2 ...th care industry is under constant pressure to streamline operations and cut extraneous spending, while providing quality, safe, and cost-effective care to its patients. In addition, operating in a highly regulated environment, industry players need to constantly adjust their systems and processes for compliance. As a result, they are fine-tuning their business strategies and turning to  more...

The Manufacturing Industry Overview Version 2 ...cturers shifting their production bases and spreading out operations well beyond their home grounds. This course provides an overview of the manufacturing industry. It first examines the state of affairs in the manufacturing industry, including its subsectors, key players, and trends. The course then reflects on the main issues and challenges facing the industry, and, finally, it examines  more...

Performance Metrics for an Inbound Call Center The call center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze  more...

ITIL V3 - Service Transition Processes and Principles IT organizations need to transition their service designs into operations. Service Transition processes are important to provide companies with information to ensure that their service design solutions will achieve their expectations. This course will help learners understand Service Transition processes.  more...

ITIL V3 - Service Operation Principles and Functions IT organizations must manage their day-to-day service operations according to their business objectives, so that their services are aligned with their business needs. Within the IT Infrastructure Library (ITIL), Service Operation is a phase of the Service Lifecycle that helps IT organizations manage their daily operations to provide these IT services. This course is intended to help learners  more...

ITIL V3 - Service Operation Processes IT organizations need to ensure that their services are operating properly. Service Operation processes are important because they enable organizations to correctly perform, manage, and control their day-to-day operations. This course is intended to help learners understand the Service Operation processes within the ITIL Service Lifecycle.  more...

Customer Relationship Management - Implementing CRM Customer Relationship Management: Implementing CRM introduces the student to the goals of CRM, the costs of CRM, and ways to modify operations costs to become customer focused. The program also details CRM pre-implementation strategies, the CRM implementation process, and tactics used to test CRM.  more...

Visual Basic 2005 Threading Service Processing and Application Domains To recognize how threading, service processing, and application domains facilitate background system operations, and to implement them in Visual Basic applications  more...

Developing NET Specifications Strategies and Conceptual Design To define development and operations strategies and derive the conceptual design  more...

An Introduction to Project Management ...s of a project, learn to distinguish between projects and operations, and define progressive elaboration. They'll identify key project management concepts and terms, be introduced to the PMBOK?? Knowledge Areas, and be given information about the variables that can influence project outcomes. This course provides a foundational knowledge base reflecting the most up-to-date project management  more...

Oracle Database 11g Using Trigger Data Warehousing and Pivoting Enhancements To recognize the steps for improving performance, managing scalabilty, enhancing control and processing speed, and reducing network load using enhanced features such as compound triggers, SecureFile LOBs, and PIVOT operations  more...

Oracle Database 11g Data Dictionary Views and Large Data Sets To recognize the steps for querying data dictionary views to viewsschema objects, and for performing operations on large amounts of data, such as inserting data into multiple tables and merging table rows.  more...

Overview of Project Managing a PRINCE2-aligned Project ...operations have become the norm in today's business world. In essence, almost every work effort is a project, from constructing a new building to designing and delivering a new information management system. As projects become the primary method for getting things done and effecting organisational change, it is crucial to choose a good and proven method for managing projects. This course  more...

Monitor Windows SharePoint Services 3 0 Describe the problems that may arise in a WSS environment, how to avoid these problems, and how to monitor your servers and track usage and diagnostics, using SharePoint's various performance monitoring and logging tools, such as the Performance Console, Microsoft Operations Manager, SharePoint Central Administration, and the Event Viewer.  more...

Object-Oriented Analysis and Design with UML System and Object Behavior To introduce operations and attributes, state and activity diagrams, and to show the importance of a review of the class model  more...

C 2005 Threading Service Processing and Application Domains To recognize how threading, service processing, and application domains facilitate background system operations, and to implement them in Visual Basic applications  more...

ANSI C Programming The Standard Library and Preprocessor To describe programming file and other I/O operations in ANSI C and how to implement facilities from the standard library  more...

Perl Language Fundamentals To perform basic programming operations using Perl variables, regular expressions, search-and-replace procedures, and file handling  more...

Project Server 2003 Planning Security Operations To plan and implement the Project Server 2003 security structure and operations  more...

Six Sigma DMAIC Measuring the Process Would you use your thumb and forefinger to measure how much carpet you need to buy for a new room in your house? By the same token, do you have the right tools for measuring a process in your organization that just isn't working? "Six Sigma DMAIC: Measuring the Process," provides Six Sigma Green Belts and team members with techniques for precisely pinpointing the source of problems--and precisely  more...

Six Sigma DMAIC Analyzing the Data There's one thing that doctors, mechanics, and detectives sometimes share in common--getting to the source of something that's gone wrong in a system. Things go wrong in business systems too, and to get at the source of the problem, you have to dig down deep. This course is all about making sure Six Sigma Green belts and team members dig deep enough, to where the solutions are simplest. In order  more...

Tools for Planning and Managing Six Sigma Project Opportunities In many situations your results are only as good as the tools you use. Knowing which tools to use, and how to apply them effectively, is the key to any endeavor's success. This assertion holds true for process and quality improvement strategies, and Six Sigma and quality improvement teams throughout the world use a set of management and planning tools to analyze and understand a variety of issues.  more...

Using Six Sigma Analysis Tools and Metrics for Project Decisions Six Sigma is a business improvement methodology that begins by comparing the current state of a company's products and processes to their desired levels. The goal of the Define phase in the Six Sigma DMAIC methodology is to identify improvement opportunities that have the maximum potential for return on time, money, and resource investments. Knowing what projects to select for improvement requires  more...

Modeling and Analyzing Processes in Six Sigma "If you can't describe what you are doing as a process, you don't know what you are doing," says W. Edwards Deming, a well-known American quality advocate, statistician, and educator. During the Measure stage of the Six Sigma methodology, you need to identify and map processes and procedures for problem areas identified during the Define stage, and present them to the Six Sigma team for a closer  more...

Statistics and Probability in Six Sigma Six Sigma bases its analysis and findings on the facts and figures at hand. Statistical studies and probability are the key tools that Six Sigma teams use to measure and analyze issues that are identified in the early stages of Six Sigma projects. This course explores basic statistical concepts that apply to Six Sigma. It distinguishes between enumerative and analytical statistics and population  more...

Data Classification and Collection in Six Sigma "Measure what is measurable, and make measurable what is not so" said Galileo Galilei, the famous Italian physicist, mathematician, astronomer, and philosopher. Measuring the key characteristics in your current processes is a very significant step in any Six Sigma improvement journey. As such, sample data from existing processes needs to be identified, collected, presented, and analyzed.  more...

Summarizing and Presenting Data in Six Sigma Six Sigma teams use measures of central tendency and dispersion to reveal key facts about process data and the existing processes. They summarize data and put forth the relationships between various data components for further analysis. The teams then present these relationships in easy-to-understand graphical forms that facilitate comparison and help to identify possible trends. This course deals  more...

Probability Distributions and Measurement Systems Analysis in Six Sigma Probability distributions are an essential part of descriptive statistics that Six Sigma teams can use to assist in fitting collected data into various types of distributions. Probability distributions help to ascertain specific probability values in the distribution and lead the Six Sigma teams down the hypothesis testing roadmap to the next stage of the Six Sigma DMAIC process. Of course, all  more...

Measuring Process Capability and Performance in Six Sigma Businesses exist to meet the needs of the customers they serve. As such, you must listen to the voice of your customers and build processes that deliver products and services to them. It is also necessary to review processes to ensure they remain within the targets and specifications set by your customers. Measuring the capability and performance of a process is an important activity in Six Sigma  more...

Six Sigma and Lean in the Organization ...r loyalty. Originally developed in Toyota's manufacturing operations, Lean is a continuous improvement approach that focuses activities on reducing wastes. Whereas Six Sigma helps companies reduce defects and improve quality, Lean thinking helps reduce waste and improve process flow and speed. Due to the complementary nature of the Lean approach, many organizations incorporate it into their  more...

Design for Six Sigma in the Organization Design for Six Sigma (DFSS) is often called the future of Six Sigma, as it is emerging as a strategy that better serves the current innovation initiatives of many industries. DFSS uses a "pay me now or pay me later" approach by spending more effort and time on process or product design up front to avoid spending time and effort in those areas later. Whereas Six Sigma just focuses on improving  more...

Introduction to Six Sigma When launching General Electric's quality effort in 1995, Jack Welch, the then chairman and legendary champion for the cause of Six Sigma, strongly encouraged his chief employees to become "passionate lunatics" about Six Sigma. Welch's adoption of Six Sigma, and General Electric's ensuing success, greatly contributed to Six Sigma's recognition as a powerful method for business improvement in  more...

Six Sigma Process Improvement In the world of business you cannot expect faulty processes to deliver outstanding organizational results. Six Sigma offers many ways to improve your organization's processes, based on your priorities and business requirements. Whenever you delve into process improvement, you have the option to create new processes altogether or replace old processes with new ones. Six Sigma Champions generally  more...

Six Sigma Projects and Project Teams "Managers are people who do things right, while leaders are people who do the right thing," says Warren Bennis, Ph.D. in his book "On Becoming a Leader." Champions are leaders. Selecting the right Six Sigma projects and the right people, and leading them to achieve business goals, is vital to the leadership of Champions. This course deals with these important roles of Champions. It also provides  more...

Six Sigma Reducing Variation to Improve Quality "What, do you expect everything to be perfect?" How would you respond if one of your employees said that to you? You might consider saying, "Well, yes " In fact, striving for near perfect quality is reasonable and achievable. It's a matter of reducing variation through the use of Six Sigma. "Variation," or deviation from what the customer wants, may be inherent in the business world, yet by  more...

Six Sigma Listening to the Voice of the Customer "Let the buyer beware." That old business maxim of caveat emptor once struck fear in the hearts of many wary consumers. Now there's a new reality: Competition for consumer attention is intense across all industries and markets, so now it's the company itself which is being admonished to beware. That means businesses should be looking for the best way to gauge what its customers really need and  more...

Six Sigma DMAIC Defining the Problem "What's your problem?" It could be said that this is one way to get to the heart of a matter. Of course, there's a better way. In this course, Six Sigma DMAIC: Defining the Problem, Six Sigma Green Belts and team members are given a systematic, objective, and measurable process for quantifying the challenges facing your organization. In lesson one, "The Project Charter," you'll learn guidelines  more...

Common Tests The Analyze phase of Six Sigma's?? DMAIC (Define, Measure, Analyze, Improve, and Control) roadmap includes what is traditionally referred to as "crunching the numbers." After you have accurately defined the problem and measured the correct data in earlier phases, the Analyze phase looks at that data from all angles in an effort to precisely determine the relationships among variables. Making the  more...

Variance Contingency Tables and Nonparametric Tests The Analyze phase of Six Sigma's?? DMAIC (Define, Measure, Analyze, Improve, and Control) roadmap includes what is traditionally referred to as "crunching the numbers." After you have accurately defined the problem and measured the correct data in earlier phases, the Analyze phase looks at that data from all angles in an effort to precisely determine the relationships among variables. Making the  more...

Six Sigma--Statistical Process Control If you were an engineer charged with the health of a dam, would you fix a leak by pressing a cork into the crack? Would you consider such a solution permanent? When a Six Sigma?? team imposes control measures on a process it has improved, it does so with the idea of making its improvements long-lasting. The Control phase of the DMAIC model (Define, Measure, Analyze, Inform, Control) doesn't rely  more...

Control Charts and the Pre-control Process Six Sigma teams may be tempted to consider their work done once they have improved their processes during the Improve phase. However, in the Control phase of the Six Sigma?? process improvement system, teams go further and verify that improved processes continue to perform at the improved levels. This course will present control charts, which are used to determine with statistical precision the  more...

Six Sigma--Lean Tools for Control ...operations in the manufacturing world are lean manufacturing and Six Sigma??. Both are designed to reduce variation, yet each takes a different track. While Six Sigma utilizes data and statistical analysis to measure and improve a company's operational performance, lean manufacturing collocates all of an organization's processes in sequential order, restructuring the manufacturing method to  more...

Six Sigma--Measurement System Re-analysis Have you ever tried to change your life with a diet or exercise program, only to backslide and lose all the positive changes you made? It's easy to lose sight of the ultimate goal--improved health and fitness--after reaching your goal weight and fitness level. Maintaining positive changes takes just as much effort and vigilance as making the changes initially. Likewise for businesses--the benefits  more...

Define the Six Sigma Opportunity Have you ever heard someone say, "That's putting the cart before the horse"? It's a quaint way of describing a process that's being implemented in a backward manner. One example of this is a company that begins to make organization-wide improvements before identifying which improvements would provide optimal benefits. This course, Define the Six Sigma Opportunity, is a guide for choosing those  more...

The Six Sigma Project Charter and Plan What constitutes a project charter? How do you know whether you've set the right goals for your project? What tools can best help you plan your project? As you advance in this course--which focuses on project charter elements as well as planning tools and project documentation--you will obtain the skills and knowledge required to manage your project charter and plan.Six Sigma is a registered  more...

Six Sigma Team Leadership By addressing customer needs, streamlining processes, minimizing variance, and addressing poor quality and inefficiency, Six Sigma?? can encourage a more profitable and sustainable business. The development and leadership of an effective team is critical if these outcomes are to be achieved. An effective Six Sigma team comprises the right people using their skills in collaboration with each other  more...

Six Sigma Team Dynamics and Performance Yogi Berra once said, "The other teams could make trouble for us if they win." While the quote is just one of Mr. Berra's many adages, it does provide a clue to the importance the legendary baseball coach placed on effective teamwork. Teamwork is no less important in the Six Sigma?? world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process  more...

The Six Sigma Change Agent What is a Six Sigma?? change agent? How does one advocate change on a business-wide level? What are the skills required and the techniques used? In this course, you'll learn about the roles and responsibilities of the Six Sigma change agent. You'll explore ways to build a change management process and how to plan for change implementation. Effective communication is central to Six Sigma success,  more...

Six Sigma Management and Planning Tools In the 1970s, a group of seven "new" tools for quality management were developed in Japan. When they reached America in the 1980s and 1990s, they were renamed the Management and Planning (MP) tools. Used separately or in combination, they are powerful tools in the Six Sigma?? approach for insuring quality and continuous improvement. This course will cover the seven tools--affinity diagrams,  more...

Six Sigma and the Voice of the Customer Do you know the phrase, "caveat emptor"? It's a Latin term that means, "Let the buyer beware." It's also a legal principle stating that consumers must purchase goods at their own risk, because unless specifically asked, the seller is generally under no obligation to disclose defects. Caveat emptor once struck fear in the hearts of many wary consumers. Fortunately, the tide has turned. Increased  more...

Six Sigma and Critical Customer Requirements Mark Twain once said, "Everybody talks about the weather but nobody does anything about it." Unlike the weather, serving customer needs is something companies actually can do something about. Quality Function Deployment (QFD) is a systematic process for motivating a business to focus on its customers. In a Six Sigma?? environment, such a focus is central to success. In this course, you'll learn  more...

Defining and Mapping the Six Sigma Process Maps are incredible tools. They show--on one page--where you are, where you want to go, the best way to get there, and endless alternate routes. Without maps, we would be left to wander unknown paths to uncertain destinations, encountering untold pitfalls along the way. Maps are also important tools in guiding Six Sigma?? teams in the quest for process improvement; it is impossible to improve a  more...

Scoping the Six Sigma Project Six Sigma?? Black Belts are called upon to solve problems that have no known solutions. This is a risky endeavor. Yet Six Sigma deployment has a track record of success. One of the keys to its success is proper project scoping. No one wants to try to do it all with a single opportunity. Six Sigma projects need to be selected mindfully and scoped appropriately. Yet, without known solutions,  more...

Design of Experiments DOE By the time they reach the Six Sigma?? Improve phase, organizations have a solid understanding of how and why their processes fail to meet customers' expectations. Organizations use the Design of Experiments (DOE), a key methodology of the Six Sigma Improve phase, to quantify with statistical precision the factors that are causing this gap. Well-designed experiments result in effective process  more...

Design and Analysis In the Six Sigma?? Improve phase, organizations are aiming to evaluate which process inputs have the most significant impact on the process output. Only by effective experimental design and subsequent analysis can organizations pinpoint areas for improvement. This course will enable you to choose between process methods, determine the most effective process, and take into account all of the  more...

Taguchi and Quality Improvement Well-designed experiments result in effective process design or redesign, and ultimately, improved organizations. The Taguchi Method is a technique for designing and performing experiments to investigate processes where the output depends on many variables. The Taguchi Method allows the Six Sigma teams to avoid the tedious and costly task of running a process using all possible combinations of  more...

Experimenting for Process Improvement The Improve phase of the Six Sigma DMAIC methodology concerns locating the optimal conditions of a process. Many improvement techniques used in Six Sigma concentrate on the impact of single factors on response or yield. In order to achieve breakthrough improvements, however, it is necessary to determine how multiple interacting factors impact response.This course introduces the sophisticated  more...

Lean Concepts Most business processes are 90 waste and 10 value-added work. The challenge for businesses today is to find new ways to dramatically reduce costs and improve investment returns while better serving their customers. To meet these challenges, organizations have turned to Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business  more...

Non-value-added Steps and Tasks Anytime you have products sitting in inventory it means your resources are not producing cash flow. Identifying and removing the non-value-added steps and tasks in the supply chain is the key element in effective inventory management. This course examines how Lean businesses seek to integrate their supply chains with their production processes so as to minimize inventory levels, improve the flow  more...

Lean Tools At its heart, being Lean seeks to eliminate waste from the organization. By applying Lean tools and techniques, organizations can become more competitive, agile, and responsive to customer demands. This course highlights the implementation of Lean tools in the production and manufacturing environment. These tools have derived largely from the development of the Toyota Production System (TPS). In  more...

Total Productive Maintenance How do you ensure that the maintenance requirements of physical assets are met as cheaply and effectively as possible? The goal is to reduce downtime and minimize maintenance costs. Total Productive Maintenance (TPM) is a systematic approach to eliminating waste associated with production equipment and machinery. It is an approach that seeks to engage all levels and functions in an organization to  more...

Process Analysis and Documentation The Six Sigma?? DMAIC system is a roadmap that points the way to process and performance improvement. The second phase in this methodology is Measure. You cannot hope to improve processes and performance without first knowing where you are, assessing where you want to be, and then planning how to get there, while measuring progress toward the goal all along the way. In the words of an old adage,  more...

Probability and Statistics The Measure step of the DMAIC system used in Six Sigma?? relies on the use of probability and statistics to produce information on variations in process. Black Belt candidates must be proficient in descriptive, inferential, and process-oriented statistical thinking; must understand how to stratify data; and must appreciate the uses of the Central Limit Theorem and inferential statistics to  more...

Collecting and Summarizing Data The Six Sigma?? DMAIC system is a roadmap that shows the way to process and performance improvement. The second phase in the roadmap, the Measure phase, provides a methodology and tools for establishing a baseline of current processes. This baseline is your starting point for process improvement. A critical part of establishing baselines is collecting data that will enable you to learn the current  more...

Properties and Applications of Probability Distributions Whether calculating future process capability or the length of time before product failure, probability distributions are essential to the Six Sigma?? Black Belt. Distributions and their random variables are the key to determining supportable conclusions for hypothesis tests and confidence intervals. This course discusses the general use of probability distributions, and reviews the applications  more...

Measurement Systems The Six Sigma?? DMAIC system is a roadmap that shows the way to process and performance improvement. The second phase in the roadmap, the Measure phase, provides a methodology and tools for collecting data and establishing baseline measures of current processes. However, measurement itself can be problematic. A measurement system is only as good as the measuring instruments and the operators, and  more...

Analyzing Process Capability Process capability is determined by a range of variables including people, machines, materials and measurements. The cumulative result must be quantified numerically to determine current performance and project future potential. To do so requires a knowledge of control limits, specification limits, capability indices, and the difference between short- and long-term variability. This course teaches  more...

Calculating Process Capability When process data fails to produce a normal distribution, special indices are required to calculate process capability. This course teaches Black Belt candidates the indices for non-normal process capability, and discusses how to transform non-normal data for use in standard statistical tests. It also examines the difference between continuous and discrete data, and the distributions used for  more...

Processes and Customer Analysis in Six Sigma Projects A process is a means of creating and delivering products and services needed by customers. According to Takashi Osada, Japanese author and quality pioneer, "if the process is right, the results will take care of themselves." By Six Sigma standards, a "right process" is one that creates and delivers precisely what the customer needs. By this logic, no Six Sigma effort can start without having a  more...

Strategic Approaches to Labor Relations HRCI SPHR ... secure and develop a company's successful and profitable operations. The employee plays a central role in such operations. As such it has become essential for HR professionals to constantly be on the lookout for strategies that allow them to develop a good working relationship between the employee and employer. This course covers strategies that actively improve and maintain good  more...

International Finance Perhaps you have wondered how one can successfully navigate the maze of options and opportunities offered by the international financial markets. Are there ways to maximize profits while effectively minimizing risk when it comes to dealing on the global level? This course will demonstrate why you would want to transform your purely domestic firm into a multinational corporation; how you decide  more...

Business Execution in Action ...cesses: the people process, the strategy process, and the operations process. One lesson will explore ways to employ the principles of business execution to improve and streamline these processes. All too often, organizations think of the people process, the strategy process, and the operations process as three distinct and separate entities, when in fact, they are closely and critically  more...

Total Quality Management - Managing TQM Rollouts Total Quality and Quality Tools breaks Total Quality Management into distinct easy-to-understand stages. You will learn the steps required for designing, developing, implementing, and evaluating a total quality solution. With the stages in place, the required basic tools for quality analysis are taught before the learner is introduced to some more advanced tools for Total Quality Management.  more...

Backup and Recovery Overview and Configuration in Oracle9i To describe backup and recovery operations, the backup components, and how to configure these components in an Oracle9i database  more...

Executive Level Leadership - Leadership and Communication Executive Level Leadership: Leadership and Communication addresses how leaders learn, test, and use information. In addition, this program covers how to evaluate a leader's performance and how to address key issues that cause performance problems. This program also addresses the marketplace, governmental, and internal variables that affect daily operations.  more...

Quality Management - The Quality Management Process Quality Management: The Quality Management Process offers the student an overview of the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. The program also outlines how to achieve daily quality management, identify variation in processes, and control costs.  more...

Quality Management - Quality Management Tools Quality Management: Quality Management Tools offers the student an overview of tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams,  more...

Quality Management - Business Process Improvement Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance.  more...

Operations Management - Fundamentals of Operations Management Operations Management: Fundamentals of Operations Management offers the student an overview of the components of operations management. The program defines each of the components and introduces the student to the concepts of quality and project management. In addition, the program offers examples of how changing operations affects a company's operation processes.  more...

Operations Management - Operations Components Operations Management: Operations Components offers the student an overview of seven components of operations management. The program defines each of the components and introduces the student to the responsibilities of an operations manager. In addition, the program offers examples of how each component is applied to a company's operations. .  more...

Operations Management - Operations Management Tools In "Operations Management: Operations Management Tools," you will learn the processes for making operations decisions and how to solve operations problems. You will also learn the strategies for maintenance and reliability and how to apply learning curves to your organization's operations.  more...

ISO 9001 2000 - Overview of Standards "ISO 9001-2000: Overview of Standards": This course teaches the fundamentals of the ISO system of standards. It examines quality management in general and ISO in particular, focusing on the history of ISO and how their standards are developed. It then teaches the initial steps an organisation should take when seeking initial or upgraded certification from ISO.  more...

ISO 9001 2000 - Implementing Standards "ISO 9001: 2000: Implementating Standards": This course examines the principal ISO Clauses, highlighting new ISO requirements and the documentation and potential auditing pitfalls associated with each one. The Clauses are summarized and explained in real-world situations, enabling the learner to achieve the maximum benefit from experiencing a quality management system operate most efficiently.  more...

ISO 9001 2000 - The Auditing Process "ISO 9001-2000: The Auditing Process": This course teaches the fundamentals of the auditing process for ISO 9001-2000. It explains the basic audit procedures and requirements as well as the importance of starting and closing the audit in the correct fashion.  more...

Total Quality Management - Essentials of TQM In Total Quality Management Fundamentals you will learn concepts and the history of Total Quality Management. Beginning with the benefits of a total quality solution, the course then explores the origins of total quality, comparing it with traditional management practices. It then goes on to teach the learner about the cost of quality, building a quality framework, managing organizational change  more...

Total Quality Management - Principles "Total Quality Management: Deploying TQM Principles": This course builds on the fundamentals by examining the principles of customer satisfaction and quality teamwork. It teaches the importance of training and motivation, performance excellence and shared quality, as well as the first steps in implementing an improvement process.  more...

Hypothesis Tests for Variances Proportions ANOVA and Chi-Square in Six Sigma The hypothesis test is one of the most important tools used in the Analyze stage of the Six Sigma DMAIC methodology. A hypothesis test helps to determine whether or not an observed relationship or difference truly exists between inputs and outputs identified in the earlier stages of the process. Six Sigma teams are interested in determining whether this relationship or difference is due to random  more...

Design of Experiments and Validation of Solutions in Six Sigma "We are, I think, in the right road of improvement, for we are making experiments," said Benjamin Franklin. In the Improve stage of the DMAIC process, Six Sigma teams design and conduct experiments to study the nature of relationships between input variables and the response variable(s). They do this by controlling and changing the input variables and observing the effects on the response  more...

Statistical Process Control and Control Plans in Six Sigma In the final stages of the Six Sigma DMAIC methodology, once process improvement opportunities are identified and implemented, you need to make sure that the improved processes are controlled to sustain the process improvement gains. Statistical process control (SPC) provides tools which can be used to ensure that the processes are continuously monitored, that results are evaluated through the use  more...

Exploratory Data Analysis in Six Sigma In the Analyze stage of the Six Sigma DMAIC process, you closely examine the output variable (known as y) and its possible causes or input variables (known as x's) collected in the Measure stage to get a deeper understanding of their relationships. The goal of this analysis is to narrow down the many possible x's identified earlier during the Measure stage, to a few probable ones. This analysis is  more...

Introduction to Hypothesis Testing and Testing for Means in Six Sigma The Analyze phase in Six Sigma closely examines the many process inputs identified in the Measure phase to determine if they are related to outputs, and if a relationship does exist, if it is statistically significant. An important tool for this analysis is hypothesis testing. Hypothesis testing uses statistical analysis to determine if the observed relationship between two or more samples is real  more...

Supply Chain Management Using Models ...s, sourcing, warehouse and transportation management, and operations. Deployment: Self-Study Accreditation CEU credits: 0.20 CEUs Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Sourcing and Logistics Benefits Identify factors that help in transforming the supply chain. Identify steps for developing a superior supply chain  more...

NDS 8 0 Advanced Tools Diagnostics Part 3 ...unication failure. Learn To • Covers the server operations performed for NDS maintenance. • How to remove a server, modify server identity, upgrade hardware, recover a failed server, NDS disaster recovery, and remote access server maintenance. • Cover the resolution of various NDS issues such as container inconsistency issues, time synchronization issues, unknown and  more...

NDS 8 0 Advanced Tools Diagnostics Part 2 ...rocesses, as well as how to perform partition and replica operations within the Novell NDS environment. This course will cover how to remove a server, how to amend the properties of a server, how to verify process completion and synchronize replicas. Learn To • Cover NDS design guidelines, the concepts of a replica, and NDS operations. • Cover the background processes and the  more...

NDS 8 0 Advanced Tools Diagnostics Curriculum ...rocesses, as well as how to perform partition and replica operations within the Novell NDS environment. It covers how to remove a server, how to amend the properties of a server, how to verify process completion and synchronize replicas, and how to resolve common NDS issues. This curriculum consists of three Skill Builder courses: Course 82731 Advanced NDS Tools and Diagnostics Part 1 Course  more...

Oracle9i Performance Tuning Optimizing Sorts Minimizing Contention ...ation and chaining, reorganizing indexes, optimizing sort operations, tuning rollback segments, managing automatic undo, monitoring activities, implementing the Oracle shared server, and troubleshooting. Learn To: o Match the component of database storage with its definition. o Avoid dynamic allocation of extents by using the ALTER TABLE command. o Avoid the dynamic allocation  more...

BizTalk Server 2000 Part 1 Intro to BizTalk Server 2000 ...ies that introduces the learner to the context of BizTalk operations, identifying the main challenges of EAI and B2B communications. BizTalk is contextualized in terms of a solution to these various challenges. This course covers the BizTalk administration model and its tools and services. It also covers the installation requirements for BizTalk and the various installation options. Learn To  more...

BizTalk Server 2000 Curriculum ...rriculum introduces the learner to the context of BizTalk operations, identifying the main challenges of EAI and B2B communications. This curriculum covers creating maps using BizTalk Mapper, creating objects in and managing BizTalk Messaging Manager, and the submission of documents to BizTalk Server. Additionally, it covers the tracking of interchanges and business documents using BizTalk  more...

Java Operations Flow Control ...operations and flow control. It covers data type conversion and data type casting for primitive data types. Further, it covers associativity and precedence rules for operators. In addition, it covers various operators that include arithmetic operators, assignment operators, unary operators, relational operators, logical operators, bitwise operators, short-circuit operators, shift operators, and  more...

Java Operations Flow Control ...operations and flow control. It covers data type conversion and data type casting for primitive data types. Further, it covers associativity and precedence rules for operators. In addition, it covers various operators that include arithmetic operators, assignment operators, unary operators, relational operators, logical operators, bitwise operators, short-circuit operators, shift operators, and  more...

IBM DB2 Universal Database V6 1--App Development ... Combine two queries into a single result table using set operations. Retrieve data in a restricted condition using a subquery. Retrieve data with referenced values using a correlated subquery. Retrieve data using scalar functions. Retrieve summarized data for groups using grouping functions. Create different levels of aggregation data using GROUPING SETS operations. Identify  more...

IBM DB2 Universal Database V6 1--App Development ... Combine two queries into a single result table using set operations. Retrieve data in a restricted condition using a subquery. Retrieve data with referenced values using a correlated subquery. Retrieve data using scalar functions. Retrieve summarized data for groups using grouping functions. Create different levels of aggregation data using GROUPING SETS operations. Identify  more...

IBM DB2 Universal Database V6 1 App Devel Curriculum ...ects, creating indexes and views, managing basic database operations, and the basics of SQL. Students will also learn how to apply this knowledge to developing DB2-based applications, including using application objects such as schemas, user-defined types and functions, and stored procedures, as well as using embedded and dynamic SQL within an application. This curriculum consists of 2 Skill  more...

IBM DB2 Universal Database V6 1 App Devel Curriculum ...ects, creating indexes and views, managing basic database operations, and the basics of SQL. Students will also learn how to apply this knowledge to developing DB2-based applications, including using application objects such as schemas, user-defined types and functions, and stored procedures, as well as using embedded and dynamic SQL within an application. This curriculum consists of 2 Skill  more...

IBM DB2 Universal Database V6 1--Fundamentals ...r basic Structure Query Language (SQL). Manage database operations. C ontent Emphasis Skills-Based A udience This course is intended for database administrators and application developers. Students should have a fundamental understanding of relational database technology, including concepts of databases, tables, rows/columns, data types, etc., prior to taking this course.  more...

IBM DB2 Universal Database V6 1--Fundamentals ...r basic Structure Query Language (SQL). Manage database operations. C ontent Emphasis Skills-Based A udience This course is intended for database administrators and application developers. Students should have a fundamental understanding of relational database technology, including concepts of databases, tables, rows/columns, data types, etc., prior to taking this course.  more...

IBM DB2 Universal Database V6 1 Admin Curriculum ...ects, creating indexes and views, managing basic database operations, and the basics of SQL. Students will also learn how to plan, implement and maintain new and existing DB2 databases. This curriculum consists of 2 Skill Builder courses: Course 13431 IBM DB2 Universal Database V6.1 Fundamentals Course 13432 IBM DB2 Universal Database V6.1 Administration Certification: This curriculum will help  more...

IBM DB2 Universal Database V6 1 Admin Curriculum ...ects, creating indexes and views, managing basic database operations, and the basics of SQL. Students will also learn how to plan, implement and maintain new and existing DB2 databases. This curriculum consists of 2 Skill Builder courses: Course 13431 IBM DB2 Universal Database V6.1 Fundamentals Course 13432 IBM DB2 Universal Database V6.1 Administration Certification: This curriculum will help  more...

Exchange 2000 Infrastructure Design--Part 1 ... an analysis of the organization's business structure and operations. This course deals with assessing your users' needs and your network needs. The network topology has an effect on your Exchange 2000 design. The network needs to be examined to ensure that it meets the requirements for Exchange 2000. Exchange 2000 Servers implements routing of groups rather than sites. Because the new  more...

UNIX--Part 1 User Fundamentals ...indow. It introduces files, directories, and printing and operations frequently performed on these. It teaches how to manipulate input and output, as well as how to compress and uncompress files. It also introduces the UNIX shell environment, shell functionality, and text patterns. L earn To: Identify the differences between working with windows and with shells. Identify the  more...

GroupWise 5 5 Admin Part 3--System Maintenance ...t. Delete a group of library objects using Mass Document Operations. Delete a nickname from a Novell Directory Services (NDS) tree using NetWare Administrator. Delete a GroupWise resource from a Novell Directory Services (NDS) tree using NetWare Administrator. Unit 2: Administration Tasks: Mailbox Duration: 1 - 2 Hour(s) Identify the system elements that are affected by renaming a  more...

Windows 2000 Designing a Directory Server--Part 2 Domain Struct Site Topology Course Overview Microsoft Windows 2000 Designing a Directory Services Infrastructure Part 2: Domain Structure and Site Topology shows the learner how to design and develop a domain strategy. It also covers how to design multiple domains and the design principles in relation to site topology. L earn To: Identify the characteristics of an organization that determine the domain design.  more...

Interconnecting Cisco Networking Devices Part 3 ...interfaces. Identify commands for verifying Frame Relay operations. Identify commands for troubleshooting Frame Relay. Identify Frame Relay reachability issues and solutions. Unit 3: ISDN and DDR (3 hours) Identify features of ISDN. Identify key aspects of ISDN call processing. Identify features of ISDN functions and reference points. Match ISDN switch types with the regions  more...

Interconnecting Cisco Networking Devices Part 1 ...se shows you how to configure a catalyst switch for basic operations. Topics covered include switching, spanning tree protocol, and access layer switch configuration. This course also describes the features and operation of VLANs, and shows you how to configure and troubleshoot them. Learn To: Identify features and functions of Layer 2 switches and bridges. Sequence the steps in  more...

Oracle8i Backup and Recovery Strategies Backups Course Overview This is the first course in a two-part series that covers the critical skills in planning and implementing database backup and recovery strategies. This course introduces the learners to the backup and recovery goals and functions of the various structures and processes in the Oracle architecture. In addition, participants learn to manage archive processing and maintain a  more...

Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention ...ntroduces the participants improving performance for sort operations. The student will be able to identify the SQL operations that require sorts, ensure that sorting is done in memory where possible, use direct writes for large sorts and allocate temporary space appropriately. The student will use Oracle tools to diagnose and resolve contention, given the possible causes of contention. Finally,  more...

Lotus Domino R5 System Admin Part 7 Security Planning Implementation ...ccess level required to enable a user to perform specific operations. Assign a user type to a name in the ACL from the workspace. Identify the access level required to replicate specified changes to a database replica, in a given scenario. Identify the guidelines for setting server access in the database ACL to ensure proper database replication. Create a role from the workspace. Control  more...

Windows NT 4 0 Cluster Server Wolfpack - Part 1 ...l Cluster Server and sequence the steps in Cluster Server operations. C ontent Emphasis Skills-Based A udience This course is intended for IT support professionals who will be responsible for installing, configuring, customizing and/or troubleshooting Cluster Server. Participants should have taken Networking Essentials (Course Series 70421-70423), Supporting Microsoft Windows NT  more...

Windows NT 4 0 Cluster Server Wolfpack - Part 1 ...l Cluster Server and sequence the steps in Cluster Server operations. C ontent Emphasis Skills-Based A udience This course is intended for IT support professionals who will be responsible for installing, configuring, customizing and/or troubleshooting Cluster Server. Participants should have taken Networking Essentials (Course Series 70421-70423), Supporting Microsoft Windows NT  more...

Oracle Database 10g Administration Workshop II Part 3 ...Flashback technology. In addition to performing flashback operations at the database level, you can flash back a table or recover a table that has been dropped by mistake. The course also covers the tools used to monitor and improve database performance as well as detect and repair database corruption. Learn To: Identify features of Flashback technology. Identify features of  more...

Oracle Form Builder R6 Including Reusable Oracle Components ...cedure. Identify the restrictions on performing database operations on data source objects. Unit 2: Oracle8 Objects in Form Builder Duration: 1 - 2 Hour(s) Identify the Oracle8 objects features. Identify how Oracle Developer treats Objects in the Object Navigator. Create a data block based on Oracle8 objects by using the Data Wizard. Create a data block on a table with a REF  more...

Oracle Form Builder R6 Project Builder and Menu Modules ... the Oracle database by using the pop-up menu. List the operations that it is possible to perform against the Project Files. Establish explicit dependency in a project using Project Builder. Build Project Dependencies by using the Project Builder build options. Deliver a project by using the Delivery Wizard in Project Builder. Identify the items from which an entry can inherit  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ...ntroduces the participants improving performance for sort operations. The student will be able to identify the SQL operations that require sorts, ensure that sorting is done in memory where possible, use direct writes for large sorts and allocate temporary space appropriately. The student will use Oracle tools to diagnose and resolve contention, given the possible causes of contention. Finally,  more...

Oracle8 Performance Tuning Managing Memory and Disk I O ...the NOLOGGING option, as an attribute used to reduce redo operations. Identify the purpose of a latch. Match the types of latches with their definitions. Unit 5: Configuring and I/O Issues Duration: 1 Hour(s) Identify the recommended tablespaces and divisions of data for an Oracle database. Identify the advantages of partitioned tables. Select the two items needed to choose the  more...

Oracle8 Backup and Recovery - Troubleshooting and Recovery ...the internal activities involved in the parallel recovery operations. Identify the situations when considerations must be taken for Read-Only tablespace recovery. Identify the methods to recover from loss of control file. Identify the situations in which a DBA is confronted with recovering or recreating control files. Identify the recovery methods for a corrupted data file. Identify the  more...

Oracle Form Builder Including Reusable Oracle Components ...fy the types of data sources used for performing database operations on data blocks. Base a data block on a FROM clause query by using the Property Palette. Write the code to base a data block on a stored procedure that returns a Ref cursor. Write the code to base a data block on a stored procedure that returns a table of records. Identify the properties of a data block based on a stored  more...

Oracle Form Builder Managing Module Types ...s to an empty project using Project Wizard. Identify the operations that are possible using the Project Builder. Establish explicit dependency in a project using Project Builder. Build dependencies in Projects by using the Project Builder compile options. Deliver a project using the Project Builder. Identify the items from which an entry can inherit properties. Create a new file type in  more...

C Programming - Part 4 Course Overview This course is the last in a four-part series that will give students the fundamental skills and knowledge necessary to be able to write syntactically correct C code, using the facilities of a standard ANSI C library, to create basic applications. This series is not environment or vendor-specific. This course will teach students the skills and knowledge necessary to perform some  more...

C Programming - Part 3 ...s. Perform error handling. Perform advanced but-level operations. Perform I/O functions from within a C program. Identify the features of file I/O. Debug C programs. Handle errors within code. C ontent Emphasis Skills-Based A udience Application developers, software engineers, and programmer/analysts are some of the types of people who will benefit from taking this  more...

SAP R 3 CO Cost Object Controlling Course Overview This course is designed to show how Cost Object Controlling is carried out in SAP R/3. It provides a general introduction to the theory of Cost Object Controlling and introduces the relevant menus and screens. The course shows where direct costs and overheads are entered and covers aspects of bills of materials and routings. The steps involved in processing an order as well as  more...

Oracle Workflow 11i10 Workflow APIs Procedures Error Handling ... function activities that perform update and verification operations. Identify features of post-notification functions for notification activities. Identify features of error handling during subscription processing. Identify features of error handling during the execution of workflow processes. Audience: The target audience is functional and technical consultants and end-users who  more...

NetWare 5 0 User Fundamentals ...context name of an NDS object. Unit 2: Common Network Operations Duration: 1 - 2 Hour(s) Match the categories of users on a network with the tasks they perform. Login to a NetWare 5.0 network from a Windows 95 workstation. Logout of the NetWare 5.0 network from a Windows 95 workstation. Display the current login information about a user. Browse an object in an NDS tree. Map a  more...

Exchange Server 5 5 Concepts and Administration - Part 3 ...rformed by Microsoft Exchange to manage the online backup operations of a split transaction. Identify the advantages of enabling database circular logging. Identify the benefits of storing log files separately from database files. Run the Microsoft Exchange Performance Optimizer by using the Microsoft Exchange Optimizer option. Display the performance optimizer log by using the Start  more...

Visual Basic 6 0 Designing Implementing Desktop Applications - Part 5 ...Application Duration: 2 Hour(s) Identify the basic operations of the WebBrowser control. Identify the main WebBrowser control properties, methods and events used in creating a browser application. Identify the properties of an Active document. Identify the features of the UserDocument object. Identify the process for migrating a form to an Active document. Identify the process for  more...

Microsoft Visio 2003 Expert User ...vided by Visio 2003. Learn To: Identify drawing operations that you can perform to create new shapes from existing shapes in a Microsoft Visio 2003 drawing. Assign a shape to a new layer in Microsoft Visio 2003. Identify options for modifying the properties of layers in Microsoft Visio 2003. Export shape data from a Microsoft Visio 2003 drawing to an existing Open Database  more...

Consulting Skills The Consulting Process ...tects, LLC, a consulting firm. You are the Facilities and Operations Coordinator for the Icon Product Manufacturing Division, which is preparing to relocate into a new state-of-the-art facility. You request that she identify administrative controls, which involve altering work procedures and organization. Since timely completion of the project is essential for a smooth transition into the new  more...

Strategic Management Developing a Successful Process ...Icon's President, and Roger McAlister, Icon's Director of Operations, to secure it's acceptance. Your team, consisting of Robin Carlson, a Quality Assurance Technician, Ronald Spear, Marketing Manager, and Deborah Cowen, Director of Finance, has put a great deal of work into this plan, and its acceptance is essential. As a team, you must address all questions and concerns and apply the five  more...

Managing Business Risk Risk Assessment Control ...John Cunningham, Chief Risk Officer. Recently, members of Operations Management have submitted a proposal to build new warehouse. The warehouse, which is to be located in Florida near the coast, is scheduled to be built in six months. Before groundwork can begin, the project proposal needs to be approved by John Cunningham. Through a series of questions, John will assess your knowledge of  more...

CompTIA Server 2005 Troubleshooting Disaster Recovery ...ry. Identify the types of disasters that disrupt server operations. Identify the methods to plan for redundancy of hardware devices of a server. Identify the services to restore server operations. Identify the key aspects of creating a backup plan for disaster recovery. Identify the key aspects of a Redundant Array of Inexpensive Disks (RAID) system recovery. Identify the factors  more...

Windows 2000 Dir Services Infrastructure--Part 3 Physical Structure ...ify the guidelines for the placement of the single master operations server. Monitor logon performance. Transfer an operations master role between domain controllers. Unit 3: Maintenance Recovery Duration: 2 Hour(s) Identify the way files are processed in the data store model. Identify the Active Directory store files. Identify the features of the Active Directory database  more...

Oracle Database 10g SQL Fundamentals I Part 1 ...tables. Identify arithmetic expressions used to perform operations on data. Identify operators used to format results in SQL statements. Identify features of single-row functions. Match the character functions with their uses. Match the number functions with their purpose. Identify the use of natural joins to retrieve data from multiple tables. Identify the use of an equijoin to  more...

C Programming - Part 4 Course Overview This is the last course in a four-part series on C++ Programming, which is based on ANSI C++. This course is designed to give learners some of the practical skills needed to be able to write and compile user-ready C++ applications. Learners will acquire skills needed to perform runtime exception handling, incorporate standard libraries, and create well-designed class  more...

C Foundation for Non-C Programmers - Part 2 ... functions. Identify the code that performs standard I/O operations by using the member functions of cin and cout objects of iostream library. Match the output formatting methods with their descriptions. Identify the code to perform read and write operations on a text file. Identify the code that performs a specific operation on a binary file. Identify the code that uses try and catch  more...

Building Cisco Remote Access Networks Part 4 ... Queuing (LLQ). Identify commands for verifying queuing operations. Identify features of queuing methods. Identify types of data compression. Identify data compression considerations. Identify commands used when configuring data compression. Identify the commands to configure queuing on a router in a given scenario. Unit 2: User Access Security (4 hours) Identify features of  more...

Object Analysis Design Requirements Analysis ...of Attributes within Type Diagrams. Identify the role of Operations within Type Diagrams. Identify the purpose of discovering Object Types in Type Diagrams. Identify the purpose of identifying Object Types. Identify the organization of Object Types within Type Diagrams. Identify the definition of the system boundary. Identify the purpose of using the Data Dictionary. Identify the role of  more...

Introduction to Data Warehousing ...plementing a data warehouse. Unit 2: Data Warehousing Operations Duration: 2 Hour(s) Identify the functions of the data warehouse processes. Identify the methods for managing the extraction process. Identify the tasks involved in the transformation process. Identify the prerequisites for the transportation of data into the warehouse. Identify the types of metadata. Identify the  more...

Oracle SQL Specifics Creating and Managing Database Objects ...N clause to create a view that enables you to perform DML operations on the view. Use the CREATE OR REPLACE VIEW statement with the WITH READ ONLY option to create a view that does not allow DML operations. Query the USER_VIEWS data dictionary view to confirm a view. Use the DROP VIEW statement to remove a view from the database. Identify a typical usage for a sequence. Use the CREATE  more...

Word 2000 Expert User ... will learn to perform advanced text editing and handling operations; manage documents within a workgroup environment; and insert table of contents, cross-references and bookmarks in a document. L earn To: Perform advanced text editing and handling operations. Manage documents within a workgroup environment. Insert table of contents, cross-references and bookmarks in a document.  more...

Building Scalable Cisco Internetworks Part 3 ...uting Protocol (EIGRP) neighbor establishment. Identify operations involved in maintaining Enhanced Interior Gateway Routing Protocol (EIGRP) database and neighbor relationships. Sequence the steps in the process to discover initial neighbor routes in Enhanced Interior Gateway Routing Protocol (EIGRP). Identify show and debug commands used to verify Enhanced Interior Gateway Routing  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning ...ify the security planning guidelines based on the cost of operations. Identify the security planning guidelines to be considered for accommodating the growth plan of an organization. Identify the appropriate security plan for a specified business scenario. Analyze a specific network security plan on the basis of business factors. Identify the network security planning guidelines related to  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning ...ify the security planning guidelines based on the cost of operations. Identify the security planning guidelines to be considered for accommodating the growth plan of an organization. Identify the appropriate security plan for a specified business scenario. Analyze a specific network security plan on the basis of business factors. Identify the network security planning guidelines related to  more...

Windows 2000 Dir Services Infrastructure--Part 3 Physical Structure ...ify the guidelines for the placement of the single master operations server. Monitor logon performance. Transfer an operations master role between domain controllers. Unit 3: Maintenance Recovery Duration: 2 Hour(s) Identify the way files are processed in the data store model. Identify the Active Directory store files. Identify the features of the Active Directory database files.  more...

Oracle Database 10g New Features for Administrators Part 1 Oracle Database 10g is the first database designed for enterprise grid computing. It is the most flexible and cost-effective way to manage enterprise information. This course covers the new features of Oracle Database 10g that are applicable to database administration. The features include Manageability concepts, Grid computing, enhanced installation features, configuration and performance  more...

Oracle Database 10g New Features for Administrators Part 2 Oracle Database 10g is the first database designed for enterprise grid computing. It is the most flexible and cost-effective way to manage enterprise information. This course covers new features of Oracle Database 10g such as automatic management, manageability infrastructure, and application tuning and monitoring. Learn To: Identify features of Automatic Database Diagnostic Monitor  more...

IBM DB2 Universal Database V6 1--Fundamentals ...r basic Structure Query Language (SQL). Manage database operations. C ontent Emphasis Skills-Based A udience This course is intended for database administrators and application developers. Students should have a fundamental understanding of relational database technology, including concepts of databases, tables, rows/columns, data types, etc., prior to taking this course.  more...

IBM DB2 Universal Database V6 1--Fundamentals ...r basic Structure Query Language (SQL). Manage database operations. C ontent Emphasis Skills-Based A udience This course is intended for database administrators and application developers. Students should have a fundamental understanding of relational database technology, including concepts of databases, tables, rows/columns, data types, etc., prior to taking this course.  more...

UNIX User Curriculum ...al window. It introduces files, directories, printing and operations frequently performed on these. It teaches how to manipulate input and output, as well as how to compress and uncompress files. It also introduces the UNIX shell environment, shell functionality, and text patterns. Additionally, this curriculum teaches end users a little about how UNIX works and handles resources. It shows how  more...

Solaris--Part 2 Network Administration Course Overview This second course in the Sun Solaris implementation track covers internetworking connectivity, systems, services, and security. Wherever possible, It focus's on the tools and features specific to Solaris. L earn To: Identify the characteristics of the print service. Identify the CLI commands used to add a network printer. Identify the CLI commands used to manage  more...

Java Key Packages Collections ... of the collections framework in Java. Identify general operations that can be performed on a collection. Identify features of the implementations of the List interface. Audience: Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU  more...

Java Key Packages Collections ... of the collections framework in Java. Identify general operations that can be performed on a collection. Identify features of the implementations of the List interface. Audience: Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU  more...

Enterprise Connectivity with J2EE V1 4 EJB Session Beans ...ween stateless and stateful session beans. Identify the operations performed on a stateless session bean during its life cycle. Identify the operations performed on a stateful session bean during its life cycle. Identify the code to create the bean class for a stateful session bean. Identify the code to create the home interface for a specified stateful session bean. Identify the code  more...

SAP R 3 PP Production Planning SOP ...nning levels in the R/3 System 1 - 1.5 hours o Sales & Operations Planning level: - Standard Sales & Operations Planning. - Flexible Sales & Operations Planning. - Transferring planning data to MP. o Planning at the demand management level: - Effects of Sales & Operations Planning data on MP. - Example of demand management. o Planning at the material requirements planning level: - The  more...

SAP R 3 PP Program Planning MP MRP ...anizational units in Production Planning; define routing, operations and work centers and their inter-relationships as well as identify the different points of integration of the Production Planning module within SAP. Learn To: o Features and Strategies in MP. o Planning Strategies. o Selected Features of MP. o Long-term Planning. o Planning Results and Features in MRP. o Planning  more...

SAP R 3 PP Prod Order Processing Capacity Planning ...on Orders without Materials. o Processing Components and Operations: - Processing Components. - Processing Operations. - Processing Missing Parts. o Confirming Production Orders: - Confirming Orders in R/3. - Entering Standard Confirmations. - Shop Floor Information System. - Order Information System. Unit 2: Capacity Planning in R/3 1.5 - 2 hours o Basics: - Introduction to Capacity  more...

Windows Server 2003 Planning Active Directory Part 3 ...es about the placement of domain controllers and managing operations masters in Active Directory. Managing Active Directory, including defragmenting, backup and restore, and monitoring, is also covered. Learn To To identify features and functions of a global catalog server. To identify considerations for customizing a global catalog  more...

Oracle 9i New Features Database Administration ... Identify improvements in database operations and performance. Recognize database resource manager enhancements. Identify enhancements in using Oracle Names Servers as LDAP proxies. Explain Oracle Enterprise Manager installation and configuration features in Oracle9i.  more...

Oracle 9i New Features Backup Recovery Performance Tuning ...tion and disaster recovery, LogMiner enhancements, online operations, and Recovery Manager enhancements. Students also learn about schema improvements, system improvements, and scalable session state management. Learn To Identify the new features designed to reduce unplanned downtime, improve data protection, and provide faster disaster recovery.  more...

Defining Microsoft NET Solution Architectures Part 2 This is the second of a four-part curriculum that prepares the learner for Exam 70-300. The course starts with coverage of Specification development. Comprehensive coverage is then given to the Conceptual Design and then the Logical Design phases of the design process. There are three case studies, covering the three main areas of the course. Elements of the .NET Framework are addressed at all  more...

CIW Enterprise Specialist Part 1 CORBA Intro IDL Clients ... The IDL constructs - modules, interfaces, attributes and operations are covered. Material is presented on the nonclass data types and how they are mapped to Java, how inheritance is represented in IDL, specification of parameter-passing modes, and the definition of exceptions using IDL. How to compile IDL files to generate client stubs and how to use these stubs to create client applications  more...

Defining Microsoft NET Solution Architectures Part 2 This is the second of a four-part curriculum that prepares the learner for Exam 70-300. The course starts with coverage of Specification development. Comprehensive coverage is then given to the Conceptual Design and then the Logical Design phases of the design process. There are three case studies, covering the three main areas of the course. Elements of the .NET Framework are addressed at all  more...

Economics Basic Concepts in Microeconomics ...k Sullivan, the Production Manager, and Janet Porter, the Operations Manager at Icon. They are responsible for Icon's bottled water product line. Janet has called the meeting because there has been a sudden fall in demand for one of Icon's main products. She is concerned about the fall off in revenue. You are a market analyst employed by Icon to offer advice on market behavior. Unit 2: The  more...

Economics Products and Markets ... In this simulation, you will meet with Janet Porter, Operations Manager, and Jack Sullivan, Production Manager at Icon International, to discuss bottled water costs and profits. Janet and Jack are relying on your expertise in the field of economic market analysis to guide them through some business concepts. Unit 2: Market Competition (1 - 2 hours) Identify  more...

WebSphere Studio 5 0 Introduction ...olutions. Service-oriented architecture and the roles and operations of Web Services are covered. The course then presents a high-level overview of WebSphere Studio Application Developer, its place in the Studio family, and its development environment. The various perspectives in WebSphere Studio Application Developer are covered with a particular emphasis on Java, including the Java Editor and  more...

WebSphere Studio 5 0 Introduction ...olutions. Service-oriented architecture and the roles and operations of Web Services are covered. The course then presents a high-level overview of WebSphere Studio Application Developer, its place in the Studio family, and its development environment. The various perspectives in WebSphere Studio Application Developer are covered with a particular emphasis on Java, including the Java Editor and  more...

Customer Relationship Mgt Implementing CRM ...to the goals of CRM, the costs of CRM, and ways to modify operations costs to become customer focused. The program also details CRM pre-implementation strategies, the CRM implementation process, and tactics used to test CRM. Learn To Identify ways to achieve CRM goals and focus on customers. Identify the roles of a CRM implementation  more...

Decision Making Problem Solving Problem Solving Fundamentals In Decision Making & Problem Solving: Problem Solving Fundamentals, you will learn to use a systematic approach to solve problems. In this program, you will face several problems in your organization and successfully use your problem solving skills in order to produce a positive outcome. Learn To Identify different ways problems can be handled.  more...

Leadership Development Goal Setting ... In this simulation, you are meeting with the Branch and Operations Managers of the new West Coast branch opening in San Francisco. You will be discussing equipment and training problems the managers have encountered while preparing for the opening. Unit 3: Managing Goal Achievement (0.5 - 1 hour) Establish commitment for achieving goals.  more...

Leadership Development Leading the Way ...In this simulation, you are meeting with the heads of the Operations, Marketing, and Production Departments to discuss the company's mission statement and vision. Unit 3: Communicating with Followers (0.5 - 1 hour) Understand why the follower is a critical part of the leadership process. Communicate effectively with followers.  more...

Value Chain Management Managing a Value Chain ... channels, and competitive management of distribution and operations. Learn To Apply ways to gain cost advantage. Identify ways of creating buyer value. Recognize types of relationships between business units. Identify stages in developing a collaborative relationship.  more...

Conducting Meetings The Meeting Process Conducting Meetings: The Meeting Process provides participants with a framework for planning, participating in, and concluding meetings successfully. They learn techniques for establishing the purpose and agenda of a meeting and facilitating participants' progress toward the meeting goals. Learn To Define and communicate the purpose, objective, setting, and agenda  more...

Coaching Communicating with Employees ... take longer and delaying the development process. As the Operations Manager, you need to effectively question Nathan to determine why the mistakes are happening. Unit 3: Face-to-Face Communication (0.5 - 1 hour) Select the benefits that face-to-face communication offers. Arrange the steps of the process for conducting face-to-face meetings with  more...

Business Ethics Organizational Ethics In Business Ethics: Organizational Ethics, you will learn about functional area ethics and organizational ethical principles, as well as steps for developing a code of ethics and executing an internal ethical audit. You will also learn the four categories of corporate social responsibility and steps you can follow when social responsibilities clash. Learn To  more...

Operations Management Operations Components ...Operations Management: Operations Components offers the student an overview of seven components of operations management. The program defines each of the components and introduces the student to the responsibilities of an operations manager. In addition, the program offers examples of how each component is applied to a company a a s operations. Learn To  more...

Organizational Crisis Mgmt Anticipating Planning for Crises ... crisis management. To set up operations. To use simulations. Audience This series is for senior managers, managers, communication specialists, and executives within any organization. Job titles can include: Executive Managers, HR Managers, Communication Officers, Team Leaders, Facilitators, Sales Staff, CEOs, Project Managers, Team  more...

Organizational Crisis Mgmt Managing a Crisis This course focuses on management during and after a crisis. It starts by covering challenges presented by crises, the importance of crisis recognition, and immediate management strategies on sudden crisis outbreak. It then moves on to management of information, decision-making, and managing with regard to legal issues. The final section covers guidelines for managing specific crisis types, for  more...

Project Management Project Management Framework ...haracteristics based on whether they describe projects or operations. Identify issues project managers must consider based on differences between projects and operations. Identify reasons all projects should be tied to a specific part of an organization's strategic plan. Identify issues project managers must consider based on how projects relate to strategic planning. Identify the basic  more...

Advanced Project Mgmt Portfolio Management ...on at the end of this unit, you are the Vice President of Operations at Icon International. You are meeting with the Director of Sales and the Director of Marketing. In recent years, Icon has noticed a decrease in the quality of their customer relationships. There is a proposal for a new client database that will allow the company to improve its customer relationships. The goal of this meeting  more...

Team Participation Teamwork Fundamentals ...w: In this simulation, you are the Operations Manager on a quality control team discussing how to reduce J & R, Inc.'s customer response time. While researching information for the meeting, you discovered that the Processing Department is overwhelmed with customer requests for information. Unit 3: Understanding What to Expect (0.5 - 1 hour)  more...

Virtual Team Mgmt Developing Virtual Teams ...nce the steps for developing a framework for virtual team operations. Analyze the preparation needs of various virtual team members. Audience The target audience for this series is managers who are responsible for teams that include virtual members. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs  more...

Essentials of Business Law Cyberlaw ...eet with Jessica Stone, Legal Counsel for Icon's Internet operations. As a newly hired Web Marketing Assistant, your meeting is standard procedure and provides employees an opportunity to review basic legal issues in cyberspace. Jessica will ask you a series of questions designed to reinforce your understanding of the subject and prepare you to deal with the issues as they relate to your new  more...

Organizational Learning Developing a Knowledge Mgmt System ...you will meet with, Dean Kramer, Icon's Vice President of Operations, Amanda Douglas, an Accounting Supervisor, and Mildred Parcells, the Customer Service Manager. You have asked the three of them to serve on the company's knowledge assessment team and will be discussing the process for auditing the organization's current knowledge assets. Your goal for the simulation is to effectively follow  more...

Windows 2000 Planning Implementing Active Directories - Part 2 ...ive Directory replication. Identify the functions of the operations masters used as part of the flexible single-master operations structure in Active Directory. Identify the differences between inter-site and intra-site replication. Identify the features of connection objects. Identify the features of the Knowledge Consistency Checker. Identify the implications of modifying the replication  more...

Operations Management Fundamentals of Operations Management ...Operations Management: Fundamentals of Operations Management offers the student an overview of the components of operations management. The program defines each of the components and introduces the student to the concepts of quality and project management. In addition, the program offers examples of how changing operations affects a company a a s operation processes. Learn To  more...

Operations Management Series The Operations Management Series includes the following courses: Operations Management: Fundamentals of Operations Management Operations Management: Operations Components Operations Management: Operations Management Tools To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

CIW Site Designer Part 3 Using FrontPage Dreamweaver HomeSite ...evelopment. • Identify how to perform file-related operations by using HomeSite. • Identify the benefits of the Tags menu, inserting HTML tags by using tag chooser. • Identify the benefits of using the tag completion feature of HomeSite. Audience The target audiences for this course are End Users, Application Developers, Web authors, marketing and communications  more...

CIW Dynamic Server Pages Part 1 ...#149; Identify string manipulations and file input/output operations. • Identify relational databases and SQL Application development by using PHP and MySQL. Audience The audience for this course includes Application Developers, Webmasters and Desktop Publishers. Prerequisite skills include CIW Foundations certification or equivalent experience. Students also must pass the CIW Web  more...

CIW Database Specialist Part 3 Database Interaction JDBC ...mmands with their functions. o Identify the fundamental operations in relational algebra. o Identify characteristics of the selection operation. o Identify characteristics of the projection operation. o Identify features of a transaction. o Identify features of concurrency control. o Identify features of concurrency control methods. o Identify features of a Java system  more...

A 2003 OS Technologies Part 3 Troubleshooting ... operating systems (OSs). Identify operations that cause Automatic Skip Driver (ASD) to run. Unit 2: Required Resources for Troubleshooting (1.5 - 2 hours) Identify characteristics of a competent customer support technician. Identify guidelines for providing phone support. Identify guidelines for  more...

Network Part 3 Network Implementation This is the final course in a three part series on the Network+ curriculum that covers the relationship between client and server operating systems. It also covers network security, and teaches on how to plan the network, in particular fault tolerance and disaster recovery. Finally, it teaches network troubleshooting considerations. Learn To: o Identify capabilities of UNIX and Linux servers.  more...

CCNT Computer-Telephony Integration Essentials v6 0 ... Key Telephone Systems (KTSs). Identify features of PBX operations. Identify functions of signal-processing board components. Match types of bus connections with their features. Match operating systems supported by signal-processing boards with their characteristics. Unit 2: CTI Markets and Systems (1.5 hours) Identify uses of Computer-Telephony Integration (CTI) applications in  more...

WebSphere Studio 5 0 SOAP JavaBeans WSDL ... Services applications. It then describes the fundamental operations of the Apache AXIS SOAP engine, the serialization framework in Apache SOAP, and how it can be customized to solve specific serialization issues. The course then offers instruction on how to use the Web Services Wizard of WebSphere Studio Application Developer to create a new Web Service from an existing JavaBean. The final  more...

WebSphere Studio 5 0 SOAP JavaBeans WSDL ... Services applications. It then describes the fundamental operations of the Apache AXIS SOAP engine, the serialization framework in Apache SOAP, and how it can be customized to solve specific serialization issues. The course then offers instruction on how to use the Web Services Wizard of WebSphere Studio Application Developer to create a new Web Service from an existing JavaBean. The final  more...

Executive Level Leadership Change The Executive Leader ... In this simulation, you are Icon's Vice President of Operations. The company's board of directors has just made the decision to merge two of Icon's operating divisions into a single, expanded unit. You will be meeting with Drew Canfield, John Cunningham, and Mary Aberdeen, three of Icon's executive level leaders. To complete the simulation, you must effectively communicate the reasons for  more...

Executive Level Leadership Leadership Communication ...e, governmental, and internal variables that affect daily operations. Learn To Identify the five communication networks. Identify the pitfalls to using communication networks. Identify five strategies to gain information. Apply criteria to test the quality of given information.  more...

Operations Management Operations Management Tools ...Operations Management: Operations Management Tools offers the student options for improving operations management within the organization. The program provides processes for making decisions and solving problems. In addition, the program offers the student examples of maintenance strategies, ways to apply learning curves to operations, and E-commerce options that can enhance operations  more...

Mentoring Using a Mentor to Your Advantage Mentoring: Using a Mentor to Your Advantage offers the student guidance for becoming an effective mentee, building a strong mentoring relationship, and maximizing the benefits of mentoring. The program covers the mentee's job, possible learning styles, how to set effective goals, and how to become an effective learner. It also covers steps for choosing a mentor and the guidelines for developing  more...

Organizational Behavior Organizational Group Dynamics ...uter Hardware and Software Division. As Vice President of Operations, you've been asked to mediate a conflict between Deb and Paul that has arisen over sharing Elizabeth as a support person. You know from past interactions with the three of them that Deb is a ''Director,'' Paul is an ''Inquisitor,'' and Elizabeth is a ''Collaborator.'' Given their personality types, you must effectively lead  more...

Web Site Security Messaging Servers Viruses ...rus programs. Learn To: Identify the functions, operations, configuration options, vulnerabilities, and optional features of Pretty Good Privacy (PGP). Perform the steps to generate PGP keys. Identify Java security features, security issues, security mechanisms, and applets. Perform the steps to set the Java security option in Netscape Communicator 4.6. Identify the features  more...

Windows Server 2003 Planning Active Directory Part 1 ...heir characteristics. To match operations masters with their functions. To identify tasks performed by the Active Directory installation process. To identify functions of the Active Directory Installation Wizard. To identify considerations for installing a replica domain controller.  more...

Windows Server 2003 Planning Active Directory Part 1 ...heir characteristics. To match operations masters with their functions. To identify tasks performed by the Active Directory installation process. To identify functions of the Active Directory Installation Wizard. To identify considerations for installing a replica domain controller.  more...

Windows Server 2003 Planning Active Directory Part 3 ...es about the placement of domain controllers and managing operations masters in Active Directory. Managing Active Directory, including defragmenting, backup and restore, and monitoring, is also covered. Learn To To identify features and functions of a global catalog server. To identify considerations for customizing a global catalog  more...

Supply Chain Management Principles and Concepts ...s, sourcing, warehouse and transportation management, and operations. Deployment: Self-Study Accreditation CEU credits: 0.20 CEUs Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Understanding the Fundamentals Supporting SCM Define concepts related to supply chain management (SCM). Identify drawbacks of the traditional  more...

Supply Chain Management Building a Sustained Competitive Advantage ...s, sourcing, warehouse and transportation management, and operations. Deployment: Self-Study Accreditation CEU credits: 0.20 CEUs Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Level 3: Entering the Realm of ASCM Identify the features of Level 3. Identify guidelines to make a successful transition to level 3. Identify  more...