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From SETTEC
Call Center Excellence

Keeping current and competitive has never been more challenging for customer contact centers as it is now; with the economy state, emerging competitors, global markets and continually evolving technologies. Still, well trained call center employees are at the heart of creating the competitive edge for any successful call center. As the voice of the company, call center representatives must be
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From Cosensa Learning & Development Ltd
NEBOSH National General Certificate
Course Objectives:
NEBOSH (The National Examination Board in Occupational Safety and Health) was formed in 1979 as an independent examining board and awarding body with charitable status. NEBOSH offer a comprehensive range of globally-recognised, vocationally-related qualifications designed to meet the health, safety, environmental and risk management needs of all places of work in both the
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From Adaptive Processes Consulting Pvt. Ltd.
Certified ISO 90012008 Implementor cum auditor course in Bangalore


Certified ISO 9001: 2008 Implementer and Internal Auditor Course - Bangalore 23rd to 25th Sep 2011
(3 Days Classroom session and 2 Days Online training)
23rd to 25th Sep 2011 a Bangalore (9. 30 AM till 5. 30 PM)
ISO 9001: 2008, the International Standards for Quality Management System (QMS) has assumed significant importance in ensuring business growth through improved client satisfaction.
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Certified ISO 20000 Internal Auditor cum Implementer Program in Bangalore
Certified ISO 20000 Internal Auditor cum Implementer Program Bangalore - 14th to 16th Jan 2011
(3 Days Classroom session and 2 Days Online training on ISO 20000 and Auditing concepts)
ISO 20000, the International Standards for IT Service Management System (ITSM) has assumed significant importance in ensuring business growth through improved client satisfaction. Internal Audits are mandatory
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From Testing Solutions Group
User Acceptance Testing Techniques
In User Acceptance Testing Introduction (UATI) we saw that user acceptance testing is an integral part of the acceptance of all project deliverables, with the business users and their representatives becoming ever more involved in the delivery process as systems become more user focused. But how should acceptance testing be done? What techniques are available to user acceptance testers and how
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User Acceptance Introduction
User acceptance testing used to be seen as an activity that was planned and executed just before a system went live. This is no longer the case as it is now seen as an integral part of the acceptance of all project deliverables. The business users and their representatives are becoming ever more involved in the delivery process as systems become more user focused. Why is acceptance test necessary
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From Fathom Corporate Training
CONSULTATIVE SALES TRAINING WORKSHOP



What is the number one complaint that customers voice about sales people? It is that sales representatives simply dona t take the time to listen. They "tell" and attempt to sell prematurely. Consultative selling means: To first uncover and fully understand the goals, problems and needs of the customer, then, and only then, offer options and recommend relevant solutions.
This intensive,
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From Spearhead Training Group Ltd
Sales Negotiation Skills



Designed for sales people selling products or services where negotiation is part of the process leading to a successful sale. The course identifies the specific differences between selling and negotiating. Delegates are taken through step by step how to negotiate business deals that are acceptable to both buyer and seller. This is an advanced level course for the more experienced sales executive
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From California Peer Support Association
California Peer Support Training Week


Pre conference classes
Basic Peer Support ? Individual Crisis Intervention Training
Instructor: To be announced
Purpose: Individuals can expect to take away from this class an understanding of peer support concepts, the need for confidentiality and effective peer support team member selection; the importance of a critical incident stress management program and individual crisis intervention as
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From Fathom Corporate Training
SALES SKILLS WORSKHOP


What is the number one complaint that customers voice about sales people?
Sales representatives simply don t take the time to listen and determine real needs before proceeding. They tell and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you
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SALES PROCESS SEMINARS


Sales Process Seminar
What is the number one complaint that customers voice about sales people?
Sales representatives simply don t take the time to listen and determine real needs before proceeding. They tell and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales
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From Sold Out Trainers
golden for sales
Duration: 2 Day course
Facilitators: 1
Role-play Actors: 2
Golden is a short, self-report questionnaire used to measure and describe preferences for how sales representatives like to get information, make decisions and orient their lives.
Administered worldwide by organizations and schools, the Golden Personality Type Profilera is the most modern and comprehensive personality type
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From Xpert International
ISO Consultants Philippines

Key Benefits
Key benefits you will enjoy with our delightful service
1. Customized management system in synergy with your organizational culture
2. Customized training programs to ensure training effectiveness and full competence of your personnel
3. Implement a very simple yet effective and efficient management system
4. You get ISO-certified in 5 - 6 months!
Understand ISO as
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From The Fortune Group
TeleSales Skills




TeleSales Skills is a comprehensive telephone sales training program focused on developing the core techniques and skills that will enhance the sales effectiveness of telesales representatives and their team leaders. For any business seeking to better penetrate and exploit its markets, this training program provides practical and easy to use skills and tools that will create an edge in growing
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From RRC Training
NEBOSH Fire Certificate Block Release


The NEBOSH Certificate in Fire Safety and Risk Management provides a basic knowledge and understanding on occupational fire safety and prepares you to look at the conduct and review of fire risk assessments and fire preventive and protective measures within most workplaces. It has been designed for managers, supervisors and employee representatives.
This classroom-based programme is designed for
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NEBOSH Construction Certificate Block Release


The NEBOSH Construction Certificate has been designed to provide those making day-to-day decisions in construction work with a broad knowledge of health and safety in order to ensure that the health and safety implications of their decisions are properly taken into account. It has been designed for site managers, planning supervisors and employee representatives.
This classroom-based programme is
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From Complete Fire Design Solutions
NEBOSH International General Certificates
NEBOSH International General Certificate in Occupational Health and Safety
AIMS & OBJECTIVES
This qualification focuses on international standards and management systems, enabling candidates to effectively discharge workplace health and safety responsibilities in any employment sector, in all parts of the world
COURSE CONTENT
Foundations in health and safety
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From Intelligent Management Inc
Increasing Revenue Using Systemic Marketing Sales
A companya s success is based on the level of satisfaction of their customers. Any organization that wishes to be successful in the long term must build one reliable system that has customers and their needs in the forefront. Marketing and sales act as the companya s representatives towards the customer.
By satisfying customer needs of today we are changing their current reality and
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From Simitri Group International
Customer Service Workshop


The Simitri Customer Service Workshop is a highly interactive course that focuses on
how you can best serve your customers. People dona t normally tell you when service is
poor, they just dona t come back!
Therefore, the customer needs to be at the centre of everything you do. You need to
understand the customer (and their needs) and provide services that add value to them
which
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From Wavelength
Wavelength's Train-The-Trainer [ TTT ] Course - Training Design and Delivery Certificate Course [ TDDC ] at Noida Delhi NCR





Course Name:
============
Wavelength's Training Design and Delivery Certificate Course - TDDC (The Train-The-Trainer (TTT) Program)
(http://www. vibrantwavelength. com/ train_the_trainer_training_design_delivery_certificate_course. htm)
Who Should Join this Course?
============================
1. Individuals working in BPOs / Call Centers as Customer Care Executives (CCEs)
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From The Koenig Group
Customer Service
Customer Service Training
By
The Koenig Group
tom@koeniggroup. net
Customer service is the single most important factor in any business. Either face to face with a customer or over the telephone, good customer service is absolutely crucial to a company's success. Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this training program
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From MedicoLogic
Medical Terminology for Sales Professionals

Sales professionals involved in pharmaceuticals and medical equipment will be able to benefit from professional training in medical vocabulary and abbreviations.
MedicoLogic design courses for all levels of staff, from trainee medical representatives, up to senior management.
Our courses help delegates to improve their understanding of medical terminology in a range of medical specialisations.
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From Victor Martinez Reyes
Winning Negotiations


Negotiations Training Program
The proposal is for a 16 hours (two days) training
Introduction
Negotiation is something you do all the time with your family (children can be really difficult negotiators), in any informal setting and, of course, at work. You negotiate with your coworkers and you negotiate with your company s clients and suppliers. Like it or not negotiations is an essential part
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From Candace&Associates
Precision Sales





MasterStream Precision Sales Techniques--
Every day, sales representatives in every industry all around the world lose business they could have closed...and their problem isn't what you think it is. They aren't paying attention to the most critical factor in selling....the crucial ingredient that determines what their prospects will buy--and when they'll take action. They don;t know what it
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