Online Order eLearning Training

Soft Skills Using Applications This course uses Microsoft PowerPoint, Word, and Outlook 2000 in order to teach the students presentation, business writing, and time management skills. Students will learn the basic elements for each of these courses, and will be provided with a foundation on which to build their skills. more...

Navigating And Exploring The Internet This introductory course teaches students the fundamental skills they need to know in order to use the Internet. Skills students will learn include connecting to the Internet, learning about and searching the Web, and sending e-mail. more...

Navigating And Exploring The Internet 2002 This introductory course teaches students the fundamental skills they need to know in order to use the Internet. Skills students will learn include understanding and sending e-mail, learning about the Web, and using browsers such as Internet Explorer and Netscape Navigator to view Web pages. more...

Balancing Work and Family ...order to live, it is family that makes life worth living, and ita s important to be able to balance the requirements of these two major efforts in order to satisfy our personal needs. This course has tools and techniques for identifying basic values and assuring that efforts and time are spent in ways that bring the most reward and satisfaction. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER more...

Becoming an Effective Team Member ... is up to you to do the best that you can for the team in order for it to achieve its goals and objectives. In this course, you will learn Tips and Key Points for developing a team-oriented attitude and learning to work with your teammates. You will soon see better team results as you develop communication skills, fulfill your roles and responsibilities, and encourage other team members to do more...

How To Master Human Resources Course description -- This bundle covers some of the most challenging human resource compliance issues that employees and supervisors facea sexual harassment, violence, and EEO practices. Use the lessons in this bundle to prevent or address workplace situations that must be handled sensitively in order to promote respect and avoid legal consequences. Also included is a course to assist your more...

How To Master Personal And Family ...to give their all to the job and sacrifice their lives in order to get ahead. Now most organizations understand that employees are whole people who show up for work each day, people who want to be effective not just on the job, but in their personal lives as well. This bundle helps employees deal with some of the thorny issues facing people at various stages of their lives, whether taking more...

Motivating Employees Course description -- The difference between a just surviving business and a thriving one is the energy and commitment of its people. A motivated and dedicated workforce is the formula for long-term success. This course gives practical suggestions for identifying group and individual motivating factors and mobilizing them to energize employees. There are tools, techniques, and methods for more...

Starting and Growing a Business on the Internet Starting and Growing a Business on the Internet involves many things, many processes. In order to be successful online, there are certain steps that must be followed. more...

Starting and Growing a Business on the Internet Starting and Growing a Business on the Internet involves many things, many processes. In order to be successful online, there are certain steps that must be followed. more...

LBD: Methods of Academic Assessment and Instruction Focuses on the information teachers need in order to develop, analyze, and interpret tests for planning and monitoring instruction. more...

Training and Facilitation: Plan your Own Development ...o to develop your own skills, knowledge and abilities, in order to achieve what you want from life. By the end of the course you'll have an action plan for your development as far into the future as you choose. Although you'll focus on your working life, many lessons apply equally well to your personal life too. You can do this alone, but you'll find it more helpful to work with other people: more...

Leadership and Team Development: The Effective Leader MAXIM TRAINING This course will make you a more effective leader - whether you're responsible for leading a project, a team, a a department or even a company! Whatever your role, we're assuming you must lead people in order to achieve results. This course focuses on ACTION you can take to ensure people follow you so you get results. more...

Effective Email Series: Policies and Procedures More and more organisations are using e-mail for routine internal communication. While many see this as an improvement on previous methods and a more open and informal way of communicating, others see it as an attention-grabbing and invasive means of communication. There are some disadvantages to the use of e-mail, but they are generally outweighed by advantages. In order to protect IT systems and more...

Employee Performance: Managing Difficult People Employee Performance: Managing Difficult People will help you develop the skills needed to address a difficult person according to their specific behavior. In this course, you will have the opportunity to meet with several Marketing Department team members to address their difficult personalities. You will follow the guidelines for managing difficult people in order to decrease the department's more...

The Professional Teller: Providing Customer Service The Professional Teller: Providing Customer Service offers the student an overview of the customer service process and how it affects relationships with customers. The program also covers how to understand the needs of angry customers, as well as how to serve them using a process designed specifically for serving angry customers. In addition, the program instructs the student how to use verbal and more...

Oracle Applications 11i Procure to Pay: Procurement Management ...t Suite enables internal corporate users to independently order items from both internal and external catalogs. Oracle iProcurement Home Page provides an intuitive, Internet shopping interface. Oracle Purchasing is a core component of Oracle Internet Procurement Suite and it enables buyers to manually procure goods or services. This course introduces the learner to the Internet procurement more...

Oracle Applications 11i Order to Cash: Order Management This is the first course in the Order to Cash series. It provides users with an overview of the order management module of Oracle Applications 11i. It specifically familiarizes users with booking orders and managing customers and orders. Additionally, the course teaches the benefits and implementation of various features of basic order management. more...

Oracle Applications 11i Order to Cash: Pricing This course introduces learners to the R11i Order Management suite of products and its use within the Order to Cash process. The course covers order management process flows, application functionality, and requirements for managing and controlling sales order fulfilment. This course also covers customer management, sales credits, pricing, and picking and shipping more...

Oracle Applications 11i Order to Cash: Picking and Shipping This is the third course in a three part series that covers the features and processes of order picking and shipping. Learners will also cover delivery, trip, and container management. more...

Relationship Management Building the Client Relationship In Relationship Management - Building the Client Relationship, you will learn about the importance of developing a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn how to create and conduct an effective needs assessment and how to turn this needs assessment into a shared vision with your client. You will also learn specific action items more...

The Pharmaceutical Industry Overview Version 2 ...g to pricing, safety, marketing and regulatory issues. In order for companies to remain competitive in a highly regulated and rapidly changing pharmaceutical industry, they must constantly improve the way products are developed, produced and marketed, and the way the supply chain is managed.This course provides a high-level overview of the pharmaceutical industry environment, including its key more...

Field Sales Skills Simulation ...to educate your customers and to get them to commit to an order. In this simulation, you are working in the field, and your boss has entrusted you to make two sales calls for her. Your first call is to Rick's Pharmacy and your second call is to a supplier of vitamins and minerals called Supplement Alley. This simulation is based on the SkillSoft Series "Field Sales Skills" and has links to the more...

Sales Negotiations Fundamentals of Negotiation In Sales Negotiations - Fundamentals of Negotiation, you will learn advanced ways to approach negotiation and how best to prepare effective negotiation strategies to increase profitability in your sales cycle. You will also learn what it takes to develop and build mutually beneficial negotiation relationships, as well as best practices in improving your negotiation communication among new and more...

Sales Negotiations Negotiation Strategies In Negotiation Strategies, you will learn about common negotiating strategies, factors that should be considered when choosing a strategy, and how to create the proper atmosphere for negotiations. You will also learn about elements that can derail negotiations as well as guidelines to help keep them on track. In addition, you will learn how to deal with demanding clients and how to adapt when more...

Introducing Contact Centers CSR Success Criteria This course describes the essential skills and qualities that will ensure successful customer service operations. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies more...

Communicating Effectively Build Customer Rapport 2 This course provides learners tips and techniques to improve verbal and written communication skills in order to deliver excellent customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies more...

Using Surveys to Measure Customer Satisfaction If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere. It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will more...

Information Technology IT Industry Overview Version 1 ... time, the customer is demanding more value per dollar in order to justify IT spending. Rather than ad hoc purchasing to solve a specific problem, customers are evaluating IT purchases in light of how they will serve strategic business needs and fulfill more fully defined processes and architectures. This reflects a fundamental change for the business IT industry, which affects and blurs the more...

Measuring Team Performance Learn from Results This course helps teams to interpret measurement results in order to evaluate performance and set new goals. Professionals who want to collaborate more effectively within a group. more...

The Call Center Industry When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts: more...

Effective Communication Skills ... an emotional response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting more...

Project Team Management Participating in a Project Team Project Team Management: Participating in a Project Team offers the student information required to understand types of projects and project teams. The program covers guidelines for resolving conflict within a project team and for helping team members reach consensus. It also offers information on the personal responsibilities and communication skills needed to participate on a project team. more...

An Introduction to Project Management PMBOK-Third Edition aligned ...quality, and time expectations of all invested parties in order to accomplish a temporary endeavor. This is the mission of project management. Challenging? Yes. Impossible? No. All industries employ project managers to implement processes as a way to control business. In fact, the field of project management is rapidly expanding, as more companies become project-based organizations. However, more...

Project IT Management Simulation - The Early Stages ...iver the customer's new vehicle to their home or work. In order to make web purchasing a reality, the company's IT department has been tasked with upgrading the company's web site to include these features, and you are responsible for overseeing this project. This simulation is IT project managers, and IT professionals preparing to take on IT project management responsibilities; managers who more...

Project IT Management Simulation - Design to Rollout American Auto is a large automobile company that designs, manufactures, and markets cars and trucks worldwide. With its one price and no-haggle sales approach, the company has been very successful and enjoys a continuous increase in its customer base. To further simplify the buying process, American Auto has recently embraced the idea of upgrading its web site's virtual showroom to allow for more...

Advanced Project Management Project Estimating Techniques Advanced Project Management: Project Estimating Techniques teaches learners how time-box and analogous estimates are used, how to use life-cycle projections, and how the Modified Delphi method is used. It also teaches how to calculate PERT estimates and how function point analysis and forecasting are used. In addition, it covers how to avoid common estimating mistakes and how orders of magnitude more...

Telephone Skills for Business Professionals Simulation ...launches, awards ceremonies, and business conferences. In order to do your job well, communicating effectively with customers over the telephone is a must. Naturally, you must use professional telephone manners at all times and make appropriate use of telephone technology. Building trust over the telephone and tailoring your telephone responses to your customers' communication styles are also more...

Presenting Your Ideas Captivate Your Audience Presenting Your Ideas: Captivate Your Audience, is the fourth of four courses in this curriculum. After the completion of this course you will be able to recognize the components of effective delivery strategies, list ways to use visual aids in a manner that supports your script, identify the steps for responding effectively to audience questions and identify the five categories for assessing more...

Critical Thinking Skills for Managing ...g is linear and is what you do when you put your facts in order. Intuition is looking at those facts and trying to see a pattern-and the patterns aren't always evident because the patterns aren't always linear. The two together are an extremely powerful combination. Joel Kurtzman, President, Kurtzman Associates and former editor, Harvard Business Review. The Critical Thinking Skills for more...

Leading Effective Business Meetings Since there are more than 11 million meetings held every day in the United States, there is a good chance that your life is full of meetings. There is a general agreement among business professionals that most meetings are not well run. They often waste your time, drain your energy, seem to have no purpose, and bear few positive results. Are you tired of attending meetings like this? Are you tired more...

Giving Feedback to Colleagues ...order to improve performance at work. In this course, you will discover how to provide effective feedback to colleagues at the same level as yourself, and to those above you, in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback, you will learn a logical process for giving feedback. more...

Effective Feedback for Employees and Colleagues Simulation ...for improving performance and increasing productivity. In order to achieve such positive results and avoid negative reactions, individuals must be aware of how others receive and employ feedback and learn the process of providing effective critiques. The Effective Use of Feedback for Employees and Colleagues Simulation will provide participants with the opportunity to develop the skills more...

Optimizing Email at Work ...ss world, e-mail is used to do everything from processing orders to supplying information. Because of the limitations of telephone communication when people who are very busy or sometimes in different time zones work together, e-mail use is on the rise in U.S. E-mail offers a plenitude of new opportunities for business, but understanding how to properly use it is essential in order to take more...

Teamwork and Results Without Authority ...? Legendary Alabama football coach Bear Bryant said, " In order to have a winner, the team must have a feeling of unity; every player must put the team first--ahead of personal glory." Yet, according to general George S. Patton Jr., "If everyone is thinking alike then somebody isn't thinking." When it comes to getting results without authority on your team, it's necessary to do both. In this more...

Improving Your Cross-cultural Communications Picture the scene. You've been asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation? Thankfully, there are things you can do to improve your cross-cultural more...

The Process of Interpersonal Communications It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of more...

Leadership Development for Technical Professionals ...al skills such as facilitation and conflict resolution in order to deal with work teams effectively and the problems that can arise in the work setting. This course will develop your abilities to plan and facilitate productive meetings, resolve conflicts, and create team-based approaches to managing. These skills will better prepare you for your role as a manager, and assist you in motivating more...

Averting Problem Performance Simulation ... to communicate job requirements and provide resources in order to enable achievement. You'll also need to give the new writer performance feedback, and inform him or her of any problem performance issues. This simulation is based on the SkillSoft series "Managing Problem Performance" and contains links to the following courses: MGMT0161, MGMT0162, and MGMT0163. Managers, supervisors, project more...

Initiating a Succession Plan Simulation ...6 months to one year from the start of development, so in order remain profitable, the company relies on a highly skilled research and production staff to collate data, analyze markets and write reports with extremely short turnaround times. More often than not, these studies are pre-marketed, so late deliveries or aborted projects can be quite costly. You are a VP and Principal Analyst for more...

Implementing a Succession Plan Simulation ...6 months to one year from the start of development, so in order remain profitable, the company relies on a highly skilled research and production staff to collate data, analyze markets, and write reports with extremely short turn-around times. More often than not, these studies are pre-marketed, so late deliveries or aborted projects can be quite costly. URG has experienced dramatic growth over more...

Managing in a Global Business Environment ... and operate their businesses, transforming themselves in order to cope with these demanding circumstances. For today's business managers the need to comprehend these strategic drivers for change is imperative. In order to survive, managers need to be able to respond appropriately, not just for today, but for the organization's future success. This means they must plan, organize, direct, and more...

Managing Cross-Functions ...w rely upon other divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of value chains. These developments place a premium on managers implementing new strategies to develop organizational learning more...

Coaching Trends ...l meeting, set boundaries, and deal with team tension. In order for coaching to improve the bottom line for your organization, you must display an ongoing commitment to coaching. Coaching works in all directions--consider upward and peer-to-peer coaching--which is one of the reasons it is so powerful. Total confidentiality and life coaching can also help to foster a long-term coaching strategy more...

Strategic Approaches to Workforce Planning and Employment HRCI SPHR ...order to remain competitive in the business world, organizations must ensure that they employ the right people in the right numbers at the right time. Workforce planning and employment involves the processes of planning, developing, implementing, administering, and ongoing evaluation of recruiting and hiring to ensure that the workforce will meet the organization's strategic goals and more...

Managing Yourself and Those Around You Successful administrative support professionals must be good managers. This means managing their own time and energies, as well as cooperatively working with their boss and co-workers. This course teaches successful strategies for dealing with the myriad demands on the time, resources, communication skills, and organizational powers of administrative assistants. Administrative support more...

Six Sigma--Lean Tools for Control ...llocates all of an organization's processes in sequential order, restructuring the manufacturing method to reduce wasteful activities, such as over-production, waiting, and material hand-offs. Whereas Six Sigma tools focus on an organization's specific aspects, lean tools evaluate the entire operation. In this course, you'll learn about both methodologies and how lean tools can be implemented more...

Scoping the Six Sigma Project ...s on, and more importantly, what the team should avoid in order to make Six Sigma projects successful. You'll learn to avoid common mistakes and pitfalls that can trip up even the most experienced Six Sigma leader. This course revisits many of the activities of the Define step of the Define, Measure, Analyze, Improve, and Control (DMAIC) process. These acti Candidates for Black Belt more...

Experimenting for Process Improvement ... on the impact of single factors on response or yield. In order to achieve breakthrough improvements, however, it is necessary to determine how multiple interacting factors impact response. This course introduces the sophisticated statistical tools used to optimize performance during the Improve phase. You will learn about Response Surface Methodology (RSM) and how it is used to model the more...

Six Sigma DMAIC Analyzing the Data ... dig deep enough, to where the solutions are simplest. In order to employ Six Sigma, you need information on how to use the data that's relevant to the problems in your business process. In Lesson 1 you'll explore the best methods to present and interpret the data that reflects a problem. In Lesson 2 you'll look at the skills and tools that can help you analyze the data to get at the real cause more...

Quality Management The Quality Management Process Quality Management: The Quality Management Process offers the student an overview of the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. The program also outlines how to achieve daily quality management, identify variation in processes, and control costs. Managers, supervisors, or team leaders who need to learn how to implement more...

Quality Management Quality Management Tools Quality Management: Quality Management Tools offers the student an overview of tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams, more...

Quality Management Business Process Improvement Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance. more...

Elements of Marketing Strategy ...lop a powerful, and well-documented marketing strategy in order to get your new product or service approved. This course is designed to give you a strong start in developing your marketing vision, direction, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their influence on your more...

Managerial Skills and Abilities ...zation is determined by the quality of its management. In order to bring quality and excellence to an organization, managers need certain skills, tools, and abilities in all their functions. These skills and abilities relate to their understanding of management principles and theories, key organizational functions, and their mutual interrelationships.This course explores basic principles of more...

Quality Systems Models and Theories ...e mission and vision statements and the strategic plan in order to be effective. As an organization evolves, its quality plan must be monitored and revised in order to reflect these changes. This course explores the quality mission, plan, and methodologies and discusses the importance of effective monitoring, documentation, and implementation. It examines various quality models and theories more...

Inventory Management In today's economy, companies must be able to move large quantities of product quickly to locations across the globe. Overnight delivery methods have drastically altered customers' expectations regarding delivery times. Lead times of four to six weeks are no longer acceptable. In light of these changes, effective Inventory Management is no longer static- the emphasis is on movement, and quick more...

Principles of Marketing Fundamentals of Marketing Principles of Marketing: Fundamentals of Marketing offers the student an overview of the information required to identify key marketing terms, language, and concepts. The program details the elements of the marketing mix, the stages of the product life cycle, and the proper steps to implement the market segmentation process. Managers, supervisors, and employees who want to learn basic marketing more...

Principles of Marketing Product Strategy Principles of Marketing: Product Strategy offers the student an overview of the information required to classify consumer and business products, create and promote brand equity, and implement new product development strategies. The program details the functions and objectives of packaging and labeling strategies, the stages of the consumer adoption process, and the four product development more...

Introduction to Brand Management ...ll demonstrate how each ingredient reacts to the other in order to create a valuable, long-lasting brand. First, you will learn about the responsibilities of a brand manager, from conception of a brand to building, evaluating, and maintaining brand equity. Then, you will be introduced to a brief history of branding and its intended purpose. This also includes the elements of a great brand, and more...

Principles of Marketing Distribution Strategy Principles of Marketing: Distribution Strategy offers the student an overview of the information required to identify types of distribution channels, select appropriate distribution partners, and develop an efficient distribution system. The program details the steps for selecting suitable distribution channel partners, the goals your distribution strategy should achieve, and the process to manage more...

Attorney-Client Privilege This course covers the attorney-client privilege that protects communications between attorneys and their clients and ensures their confidentiality. Many corporate businesspeople are not sure of their rights under the attorney-client privilege, and as such risk destroying the privilege and losing their rights. This course defines attorney-client responsibilities and examines how the privilege more...

Dealing with Sexual Harassment Simulation ...asks you out on a date and says that you should accept in order to get a promotion and raise, you will need to take action to deal with the situation. This simulation is based on the SkillSoft series "Harassment" and contains links to the following courses: LCO0201 and LCO0202. Note that the intent of this simulation is to illustrate ways of responding to sexually harassing behavior. The types more...

Equal Employment Opportunity EEO ... the types of questions that can, and cannot, be asked in order to avoid charges of unfair discrimination. In this course, you will learn the Equal Employment Opportunity laws that prohibit unfair discrimination in the workplace and how these laws apply to you. This course will educate you on how to avoid discrimination in the recruiting and hiring process, and what occurs when a discrimination more...

Family Medical Leave Act FMLA ...and the law of the Family and Medical Leave Act (FMLA) in order to protect yourself from losing your job or benefits. FMLA is only relevant to U.S. based employers and their U.S. based employees. In this course, you will learn the guidelines of FMLA and how they apply to you. This course will educate you on who is eligible and covered under FMLA, benefits and employer obligations, medical more...

Getting Started with ColdFusion MX To introduce and demonstrate the fundamental concepts, tools, and features of ColdFusion MX Web professionals and developers that want to create dynamic web sites using ColdFusion more...

Working with Cascading Style Sheets in Dreamweaver MX 2004 To identify how to create and work with cascading style sheets in Dreamweaver MX 2004 Web professionals; end users and home users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash MX 2004 developers using Macromedia Dreamweaver MX 2004 to create web pages; individuals wishing to obtain the Dreamweaver MX 2004 Developer certification more...

ADO NET Connections and Commands To introduce ADO.NET and to describe how to make connections to databases and run stored procedures and SQL statements in a connected design C# programmers and candidates for the Microsoft MCSD and MCAD certification paths more...

Windows Forms and Controls in VB NET To discuss how to work with Windows Forms and controls in VB.NET Application developers with some experience in Visual Basic .NET who wish to become familiar with developing user services in the .NET Framework, especially those who wish to attain the Microsoft Certified Solution Developer (MCSD) or Microsoft Certified Application Developer (MCAD) for Microsoft .NET credentials more...

ANSI C Programming Expressions To describe the syntax rules governing expressions and statements in ANSI C and how to to use expressions and statements Programmers and software developers new to ANSI C more...

C Programming Files and Streams To provide the student with the skills required to create C programs that use files Students with knowledge of structured programming techniques more...

Project Management Fundamentals ...ere you need to deliver the best products and services in order to sustain your business. To meet the demands of modern businesses, you need to prioritize the projects in hand, ensure smooth project execution, and develop quality products in the stipulated time and within the allocated budget. To achieve these goals, you must use the latest project management techniques that enable you to more...

Windows 2000 - Migration Design Restructuring To describe how to plan the restructuring of a Windows NT 3.5x or NT 4.0 domain to a Windows 2000 domain Students preparing for Microsoft exam 70-222; personnel in medium to very large computing environments that plan to migrate from Windows NT 4.0 to Windows 2000 more...

Developing a Commerce Server 2000 Solution To discuss how to develop a Commerce Server 2000 solution IT professionals who wish to use Commerce Server 2000 to implement and design e-commerce solutions; students preparing for Microsoft certification in the Designing and Implementing Solutions with Microsoft Commerce Server 2000 exam more...

OS 390 REXX Programming Fundamentals ...XX instructions used to define and vary program flow, the order in which program instructions execute. Flow control is examined by using keywords to vary the order of execution. Students will examine the ways data can be shared between a calling host environment program and the REXX program which is called, or between a REXX program and a subroutine or function. REXX instructions that support more...

OS 390 REXX Program Development ...XX instructions used to define and vary program flow, the order in which program instructions execute. Flow control is examined by using keywords to vary the order of execution. Students will examine the ways data can be shared between a calling host environment program and the REXX program which is called, or between a REXX program and a subroutine or function. REXX instructions that support more...

Web Design Authoring and Graphics This WestNet e-Learning module provides an overview of software tools that can streamline the job of building Hypertext Markup Language (HTML) pages. We briefly introduce the concepts of Web design and the basic technologies poised to expand the ways we create HTML pages and outline the most common technical problems associated with Web graphics. more...

Legal Ethical Social Global and Taxation Issues This WestNet e-Learning module provides a look at some of the legal and social issues to consider in your work as a Web professional. As the Web has become more entwined with our personal and professional lives, the laws, rules, and customs of the day-to-day real world have necessarily followed. In some cases, this has meant applying existing laws and customs to the Internet. In others, new laws more...

Security administration in Check Point Enforcing a Security Policy To identify the objects that are used to define a security policy and to be able to create a security policy using Smart Dashboard system administrators, security managers, network engineers, and consultants who manage Check Point NG VPN-1/FireWall-1 gateway deployments more...

Network Layer Protocols This WestNet e-Learning module reviews some of the more common Network Layer protocols. more...

IPv6 To intoduce IPv6, explain its features, and discuss how it can be implemented Technical support personnel, system engineers, network administrators, network managers, integration specialists more...

Operation and Configuration of Cisco IOS Switches ...tablish connectivity to the appropriate network device in order to complete initial switch configurations and to verify the default configuration and status of switch devices Individuals new to networking concepts and terminology; individuals preparing to take the Interconnecting Cisco Network Devices (ICND) learning path; anyone preparing for the Introduction to Cisco Networking Technologies more...

Operation and Configuration of Cisco IOS Routers ...figuration tools to establish connectivity to a router in order to complete the initial router configuration and to verify the default configuration and status of a functioning access-layer router Individuals new to networking concepts and terminology; individuals preparing to take the Interconnecting Cisco Network Devices (ICND) learning path; anyone preparing for the Introduction to Cisco more...

Cisco BCMSN 3 0 Configuring Campus Switches to Support Voice To identify and configure switch infrastructure to support voice Network administrators, network engineers, network managers, systems managers, or network designers. more...

CCNT Broadband Technologies v6 0 Part 2 This course covers ISDN and BISDN. X.25 and Frame Relay are also taught. This course also covers SS7 and Cell Relay. Candidates work in the data and telecommunications industries and are preparing for the Broadband Technologies module of the CCNT exam. Typical job roles include Telecommunications Technicians, Data/Internet/Telecommunications Professionals. Average computer literacy is desirable. more...

Introduction to Oracle and SQL in Oracle 9i To introduce Oracle as a relational database management system (RDBMS) and to discuss how to use basic SQL statements Junior database administrators, application developers, and database operators more...

Using SAP R 3 Release 4 6 To enable the student to work with tasks and to describe some of the updated screens in Release 4.6 Existing SAP R/3 users upgrading to Release 4.6 more...

SAP R 3 Release 4 6 Fundamentals To describe and demonstrate how SAP R/3 Release 4.6 application modules support business activities New SAP R/3 Release 4.6 end-users more...

Oracle 11i Procure-to-Pay Fundamentals Part 2 This course provides an understanding of the procure-to-pay cycle and key implementation issues in Oracle Sourcing, Requisitions, iProcurement, and Purchase Orders. The student's will also learn to make basic implementation decisions involved in launching the Procure-to-Pay process. Learners will learn how these applications fit into Oracle's e-Business Suite of applications. This course is more...

Oracle 11i10 Order to Cash Lifecycle and Key Components This course provides an overview of the Order to Cash lifecycle, the Oracle Order Management process, and Enterprise Structure. The course also describes items, item attributes, and the implementation considerations for the Oracle 11i Order to Cash solution. The target audience is Functional Implementers and Implementation Consultants for Oracle eBusiness Suite applications. There are no more...

Oracle 11i10 Order to Cash Customer and Credit Management Setup This course provides an overview of the party model and elaborates on the tasks involved in managing parties and customer accounts. The course also covers the tasks involved in setting up credit management, reviewing credits, and managing credit reviews. The target audience is Functional Implementers and Implementation Consultants for Oracle E-Business Suite applications. more...

Oracle 11i10 Order to Cash Order Entry Overview This course provides an overview of the Order Entry process. The course describes the methods for creating transaction types, defaulting rules, and end customers. The course also covers the header and line information that needs to be entered in an order. The target audience is Functional Implementers and Implementation Consultants for Oracle E-Business Suite applications. more...

Oracle 11i10 Order to Cash Order Creation and Setup This course describes the methods for creating BSAs, internal orders, and drop shipments. The course also describes the options for scheduling, booking, copying, and importing orders. In addition, this course covers the essential and optional steps for setting up a sales order. The target audience is Functional Implementers and Implementation Consultants for Oracle E-Business Suite applications. more...

Oracle Database 10g New Features in Security and Software Maintenance To use the new security and software upgrade features in Oracle 10g Oracle 8i or 9i certified professionals who wish to upgrade to Oracle Database 10g certification; developers interested in the technical aspects of Oracle Database 10g more...

Introduction to Oracle and SQL in Oracle Database 10g To introduce Oracle as a relational database management system (RDBMS) and to demonstrate how to use basic SQL statements Database administrators, application developers, and database operators more...

Workplace Hazardous Materials Information System ...utions that Canadian employees and employers must take in order to safely use, handle, and dispose of hazardous chemicals in the workplace. The intent of the information in this course is to help prevent/minimize employee exposures to the materials and minimize accidental releases of the material to the work environment. The content in this course is designed to comply with the intent of the more...

Hazard Communication ... precautions that both you and your employer must take in order to safely use, handle, and dispose of hazardous chemicals in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify the routes of chemical entry into the body define various categories of chemical hazards interpret warning labels interpret information more...

Lotus Notes 6 End User Using Notes 6 Mail Remotely To introduce the learner to remote use of Notes 6 Anyone wishing to use Lotus Notes 6; end users wishing to work with the Notes client, Notes Mail, and iNotes more...

Microsoft Project 98 Basic Microsoft Project 98 is the leading project management software tool. This course provides an introduction to project management and using Project 98 to help manage projects. After completing this course, you should understand basic principles of project management and be able to use Project 98 to assist in creating a project Work Breakdown Structure and in sequencing tasks in order to create a more...

Adobe Illustrator CS2 Getting Started This course teaches fundamental concepts and skills for working with Adobe Illustrator CS2 to create artwork for both print and the Web. The topics in this course cover capabilities and tools of Illustrator, the interface, image considerations, how to save and print Illustrator files, and working with basic shapes, selecting images, and color. The course is intended for the basic end user who more...

Adobe Illustrator CS2 Designing This course teaches fundamental concepts and skills for working with Adobe Illustrator CS2 to enhance artwork. The topics in this course cover commands and tools available in Illustrator to create enhanced illustrations by using paths, masks, text, and typography in the artwork. The course is intended for the basic end user who wishes to use Adobe Illustrator CS2 to construct vector illustrations more...

Adobe Illustrator CS2 Establishing Depth Dimension This course teaches advanced concepts and skills for working with Adobe Illustrator CS2 to create complex illustrations. The topics in this course cover tools of Illustrator that enable the learner to create advanced illustrations using fills, strokes, layers, and colors. The course is intended for the basic end user who wishes to use Adobe Illustrator CS2 to construct vector illustrations and more...

Adobe Illustrator CS2 Beyond the Basics This course teaches advanced effects used for illustrations, printing illustrations, and creating Web files of illustrations in Adobe Illustrator CS2. The topics in this course cover transformation tools, filters and effects, printing options, and exporting illustrations onto the Web. The course is intended for the basic end user who wishes to use Adobe Illustrator CS2 to construct vector more...

Strategic Sales - Gaining Access to the Executives In Strategic Selling - Gaining Access to the Executive you will learn how to understand an executive's goals and priorities gather information about your prospect's needs and prepare yourself to contact an executive. You will also learn how to initiate contact with your executive prospect and get past the gatekeepers in order to talk directly with the executive. Finally you will learn to more...

Project Management - Project Cost Management In Project Management - Project Cost Management you will learn how to manage the Cost Management processes so that you can complete a project within an approved budget. You will learn how to make accurate estimates in order to improve project decisions create accurate budgets and effectively control costs throughout the project.  more...

Microsoft Windows Server 2003 Designing Security Part 1 The course covers designing a secure network infrastructure. Topics include assembling the design team modeling threats and analyzing security risks in order to meet business requirements for securing computers in a networked environment. The course encourages decision-making skills through an interactive tool that simulates real-life scenarios that the target audience may encounter. This course more...

Employee Performance: Managing Difficult People In "Employee Performance: Managing Difficult People " you will learn to develop the skills needed to address a difficult person according to their specific behavior. In this course you will have the opportunity to meet with several Marketing Department team members to address their difficult personalities. You will follow the guidelines for managing difficult people in order to decrease the more...