Online Order eLearning - Training Resources

How to Find Legitimate Home Employment ...You will learn the legal aspects of owning a business. In order to get a well-rounded concept of what you need to do, purchase of supplemental material is required. This material was written by yours truely and adds to what the course provides: How to Find and Start a Legitimate Home Business. This is a treasure and will help you to find real work at home jobs. This is a must-read for all work  more...

LBD: Methods of Academic Assessment and Instruction Focuses on the information teachers need in order to develop, analyze, and interpret tests for planning and monitoring instruction.  more...

Starting and Growing a Business on the Internet Starting and Growing a Business on the Internet involves many things, many processes. In order to be successful online, there are certain steps that must be followed.  more...

Introduction to ISO 9001:2000 ...s approximately 2 hours to complete. After you place your order, you will receive a user name, password and log-in instructions. You will log-in and work through our interactive training, complete with audio. Complete the chapters as your schedule allows. Return anytime and begin where you left off. Complete exercises, take notes electronically and learn at your pace. Email your instructor  more...

Writing Standards-Based Assessments ...tate and local standards, including those that use higher order thinking skills. Additionally, you will learn techniques item writers use to make it difficult for test-wise students to merely guess a right answer choice. Writing Standards-based Assessments is a seven day online course. This course is designed to give you an understanding of writing test items that are aligned to your  more...

What Inexperienced Homebuyers MUST Know Before They Buy a Home ...u carefully consider each characteristic of a property in order to determine whether it is important to you or not? and at what cost. This course employs the Learning by Doing approach to education. That means that rather than lecture to you, this course will put you to work. Why? Because you remember what you experience much better than what you are told. So, it?s only natural that the best  more...

Volunteers: Recruitment, Development, and Supervision ... Volunteers: Recruitment, Development, and Supervision In order to manage a volunteer program successfully, supervisors must have a mind set that truly values the work of volunteers. A good management mind set will perceive volunteers as motivated and professional. The volunteers will be perceived as enhancements rather than threats to library jobs and as boosts to staff morale. This course is  more...

Using the Power of the iPod in Education: An Overview ...at their disposal to transform their educational goals in order to more effectively achieve the 21st century skills that their students need in order to succeed in their schooling and after they graduate in their working and civic lives. One powerful tool is the compact iPod that has many features that can be taken advantage of by teachers and students due to its portability, and powerful  more...

Starting and Growing a Business on the Internet ... on the Internet involves many things, many processes. In order to be successful online, there are certain steps that must be followed. Starting and Growing a Business on the Internet involves many things, many processes. In order to be successful online, there are certain steps that must be followed. Such steps include recognizing what type of business is best to start, what product sells the  more...

Supply Management Contract Writing ...aven t you? The changes that have purchasers doing less order processing and more contracting and relationship building with suppliers? This new role requires that you have a new skill set contract writing. Yet most purchasers don t know how to write a contract. This is troublesome. Because if you aren t familiar with the advanced techniques of contract writing, you can put your  more...

Soft Skills Using MS Office Applications ...urse uses Microsoft PowerPoint, Word, and Outlook 2000 in order to teach the students presentation, business writing, and time management skills. Students will learn the basic elements for each of these courses, and will be provided with a foundation on which to build their skills. This course uses Microsoft PowerPoint, Word, and Outlook 2000 in order to teach the students presentation,  more...

Search Engine Marketing Strategies for Small Business Operations - Instructor Led ... site by analyzing it and making the necessary changes in order to ensure your success and turning your business into a "selling machine." By completing each lesson, you will look at all the strategies in the search positioning process through analyzing their site, handling of keywords, basic HTML coding, making rich content pages, and more. Each lesson will build upon the previous to offer the  more...

Safe Computing For Educators ...t your computer and have a safe computing environment. In order to do this, the course combines textbook learning with hands-on exercises to give you a well-rounded experience. Enroll in this course to: Identify various threats that affect the computing environment such as viruses, spyware, and phishing. Evaluate security software products, tools, and processes so you can stop viruses in their  more...

Senior Professional In Supply Management (SPSM ) Certification Program ...essfully completing the following online classes, in this order: Mastering Purchasing Fundamentals (6.5 CEHs) Microsoft Excel For Purchasing Professionals (7 CEHs) Supply Management Contract Writing (7.5 CEHs) Microsoft Project For Purchasing Professionals* (8 CEHs) 14 Purchasing Best Practices (8 CEHs) Savings Strategy Development (7 CEHs) Step #2: Take the SPSM Exam. This online exam consists  more...

Navigating And Exploring The Internet ...ches students the fundamental skills they need to know in order to use the Internet. Skills students will learn include connecting to the Internet, learning about and searching the Web, and sending e-mail. This introductory course teaches students the fundamental skills they need to know in order to use the Internet. Skills students will learn include connecting to the Internet, learning about  more...

Navigating And Exploring The Internet 2002 ...ches students the fundamental skills they need to know in order to use the Internet. Skills students will learn include understanding and sending e-mail, learning about the Web, and using browsers such as Internet Explorer and Netscape Navigator to view Web pages. This introductory course teaches students the fundamental skills they need to know to use the Internet. Skills students will learn  more...

Motivating Employees ...he workplace and encouraging initiative in each person in order to move everyone forward. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. The difference between a just surviving business and a thriving one is the energy and commitment of its people. A motivated and dedicated workforce is the formula for long-term success. This  more...

Microsoft Project For Purchasing Professionals ...l need a copy of Microsoft Project 2000 or later. You can order a FREE evaluation copy of the software from Microsoft's website. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials. Microsoft Project For Purchasing Professionals  more...

Microsoft Certified Application Specialist Office 2007 The Microsoft Certified Application Specialist (MCAS) credential, part of the Microsoft Business Certification program, identifies specific skills covering the most in-demand 2007 Microsoft Office system products Microsoft Office Word 2007, Excel 2007, PowerPoint 2007, Access 2007, and Outlook 2007 as well as the Windows Vista operating system. The MCAS certification is replacing the Microsoft  more...

Legal Nurse Consulting Certificate Program ...iation of Legal Nurse Consultants. You can phone in your order, or visit their website and print the order form for the text and mail your order in. The cost of the text book is $ 65.00 for members of the American Association of Legal Nurse Consultants and $ 99.00 for non-members. A fee is added for shipping. "Legal Nurse Consulting: Principles and Practice" Edited by: Patricia W. Iyer, MSN,  more...

Lean Manufacturing Personal Training Library ...uality and productivity. (The 5S?s stand for Sort, Set in Order, Shine, Standardize, and Sustain; these terms are rough translations from the original Japanese terms referring to a process to optimize workplace organization.) The training includes step-by-step guidelines for achieving the 5S?s as well as a roadmap to implement the 5S?s. Many examples of 5S success stories are included  more...

ISO 13485 Medical Devices General Employee Training ISO 13485:2003 is a Quality Management System (QMS) specific to organizations providing medical devices, regardless of the type or size of the organization. This course provides a basic understanding of ISO 13485: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted  more...

ISO 9001:2000 General Employee Training ISO 9001:2000 is the standard for quality management systems, and a good tool to improve overall business execution. This course provides a basic understanding of ISO 9001:2000: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later. ISO 9001:2000 General Employee  more...

Introduction to Writing Speeches and Presentations This course focuses on how to write speeches and presentations Designed for people who want to develop skills in preparing speeches and presentations, this course covers the three basic types of speeches (Narrative, Informative, and Persuasive) and how to write them. Coursework focuses on the anatomy of a speech, the three basic types of speeches and the elements that go into making each one  more...

How to Critically Evaluate Your Business Plan ...your business, and finally, develop a plan to grow it. In order to write a winning plan, you first have to recognize what goes into a winning plan. This course will help you do that. You`re going to use seven critical questions to help you navigate the ins and outs of business plan analysis. By learning to recognize a plan`s risks and opportunities, you`ll know what works and what doesn`t work  more...

IATA Dangerous Goods ...t of radioactive materials under the IATA regulations. In order to follow along with the examples and exercises presented in the course, you must have access to a copy of the IATA Dangerous Goods regulations. In order to follow along with the examples and exercises presented in the course, you must have access to a copy of the IATA Dangerous Goods regulations. If you are in need of an  more...

HIPAA Privacy Training & Certification Program Learn how to adminster the federally-mandated HIPAA Privacy rules and earn a "Certified HIPAA Privacy Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. The complex privacy requirements of the Health Insurance Portability and Accountability Act (HIPAA) has broad application  more...

Design a Winning Business Based on Your Idea--Instructor-Led ...the best ideas are rarely perfect at their conception. In order to evaluate an idea?s chance of real success, and to develop an action plan for realizing it, you must do the legwork to analyze and refine it. A scientist working in a laboratory will develop an idea?a hypothesis?about how something works. In order to determine whether or not his idea has merit, he will devise experiments to test  more...

Design a Winning Business Based on Your Idea--Self-Directed ...the best ideas are rarely perfect at their conception. In order to evaluate an idea?s chance of real success, and to develop an action plan for realizing it, you must do the legwork to analyze and refine it. A scientist working in a laboratory will develop an idea?a hypothesis?about how something works. In order to determine whether or not his idea has merit, he will devise experiments to test  more...

Certificate in Technical Writing For Current Technical Writers ... time. We do however, discount the three workshops if you order all three at one time. Are there textbooks that I need to buy for any of the courses? Generally you will purchase one textbook.The purchase fee for course materials is about $50.00 (more or less). What does the actual Certificate cost? JER Group, Inc. (JER ONLINE) is an Atlanta-based provider of high quality Corporate Career Track  more...

Certificate in Technical Writing ... time. We do however, discount the three workshops if you order all three at one time. Are there textbooks that I need to buy for any of the courses? Generally you will purchase only one textbook. The purchase fee for course materials is about $50.00 (more or less). What does the actual Certificate cost? JER Group, Inc. (JER ONLINE) is an Atlanta-based provider of high quality Corporate Career  more...

Build Your Own BIZ(tm) Comprehensive Certificate ...e then apply sound business principles to these issues in order to help you function effectively and avoid pitfalls in your day-to-day operations. Provides access to a variety of business tools and topics in the form of modules, which include videos, indexed content, and downloadable templates. Provides expert advice - subscribers are given the opportunity to post five questions per month which  more...

Build Your Own BIZ(tm) - How to Hire ...niques. This course will help you refine these skills in order to hire employees that will stand the test of time, and maximize your return on investment. The class includes video, text, and downloadable resources. Description of Course How to Hire explores the following areas: Evaluating the need to hire Deciding how to proceed Confirming the job description Soliciting and screening  more...

Build Your Own BIZ(tm) - Performance Improvement ...course will help you facilitate performance appraisals in order to improve the effectiveness of your workforce. The class includes video, text, and downloadable resources. Description of Course Performance Improvement explores the following areas: Before the appraisal process Midstream feedback Facilitating the performance appraisal Follow-up The Performance Improvement course also contains  more...

Basic Internet Specialist Certificate ...ort: Download of a textbook will be required. The link to order the e-book is here: http://courses.creatingwords.com/ebook.htm. This is supplemental material that will go along with your course. After you purchase the e-book, you will be automatically sent to a web page where you will be able to download your copy. In case something happens and you are not forwarded to the download page it is  more...

Bartending to the Max-Online ...is course offers you "Professional Certification" and, in order to assure that you are aware of your state's most up-to-date laws, we will also provide a phone number where you can call for your state's regulations and age of service laws.How can I learn everything I need to know about bartending from an online course? In this class you will learn valuable information that will make you a  more...

Basics of Business Math Series ...ings. Courses cover computing fractions and decimals, the order of operations for combined computations, and solving equations and word problems. It includes the use of proportions, ratios, and percentages, and also provides instruction on the use of a calculator for business applications. The student will have access to this course for 1 year. This self-directed course can be completed within  more...

Bartending the Easy Way-Online ...is course offers you "Professional Certification" and, in order to assure that you are aware of your state's most up-to-date laws, we will also provide a phone number where you can call for your state's regulations and age of service laws.How can I learn everything I need to know about bartending from an online course? In this class you will learn valuable information that will make you a  more...

AS9100 Aerospace Standard General Employee Training ...t of the system, much like ISO 9000. After you place your order, you will receive a user name, password and log-in instructions. You will log-in and work through our interactive training for approximately 1/2 hour. The training includes slides, audio and quizzes. You will be able to work at your own pace, and will be required to pass quizzes throughout the training. FREQUENTLY ASKED QUESTIONS  more...

Access 2002 ...nt and correct. A variety of techniques will be taught in order to make data entry faster, easier, and less error-prone. As the course becomes more advanced, students will use Microsoft Access as a development tool. The course also teaches strategies for protecting data by enacting various security measures and by controlling how data is entered into a database. Finally, various maintenance  more...

Balancing Work and Family ...order to live, it is family that makes life worth living, and ita s important to be able to balance the requirements of these two major efforts in order to satisfy our personal needs. This course has tools and techniques for identifying basic values and assuring that efforts and time are spent in ways that bring the most reward and satisfaction. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER  more...

Becoming an Effective Team Member ... is up to you to do the best that you can for the team in order for it to achieve its goals and objectives. In this course, you will learn Tips and Key Points for developing a team-oriented attitude and learning to work with your teammates. You will soon see better team results as you develop communication skills, fulfill your roles and responsibilities, and encourage other team members to do  more...

How To Master Human Resources Course description -- This bundle covers some of the most challenging human resource compliance issues that employees and supervisors facea sexual harassment, violence, and EEO practices. Use the lessons in this bundle to prevent or address workplace situations that must be handled sensitively in order to promote respect and avoid legal consequences. Also included is a course to assist your  more...

How To Master Personal And Family ...to give their all to the job and sacrifice their lives in order to get ahead. Now most organizations understand that employees are whole people who show up for work each day, people who want to be effective not just on the job, but in their personal lives as well. This bundle helps employees deal with some of the thorny issues facing people at various stages of their lives, whether taking  more...

Sales Communications Foundations ...w York Times, said, "To communicate, put your thoughts in order; give them a purpose; use them to persuade, to instruct, to discover, to seduce." This is true especially for the sales professional. As a sales professional, you are a professional persuader. You must possess the communications skills to effectively instruct your prospective customers and help them discover the value of your  more...

Interpersonal Skills on the Fast Track You're not alone in the race, so you'd better learn how to work with others if you want to put your career on the fast track. You have to learn how to establish rapport in order to build and maintain a network of contacts. This network will help you to build effective teams to accomplish the career tasks ahead. And you must know how to lead these teams to ensure success and pull ahead of the pack  more...

Preparing for Change When the organization you work for changes, and demands that you change along with it, wariness and uncertainty are natural. Change signals the end of the tried, trusted, and familiar. But change is also a new beginning--a springboard into a new and potentially exciting personal future. "Preparing for Change" focuses on the mental attitudes and behaviors you need to develop in order to take  more...

Strategies for Better Balance ...you to explore ways in which you can create some space in order to bring more nourishing and energizing activities into your life. The course will show you how to build practical systems into your days and weeks that will support you in making the necessary adjustments to your life.As life balance constantly shifts, you will also consider early warning signs to look out for, so that you can  more...

Techniques for Improved Time Management ...nd apply the tools which best suit your own situation. In order to achieve anything it is important to establish goals. You need to know what you want to do, before you can decide how and when you are going to do it. You then need to establish deadlines. If these deadlines are unrealistically tight, your interest and commitment in the task may be undermined, or you may experience stress which  more...

Introduction to Brand Management ...ll demonstrate how each ingredient reacts to the other in order to create a valuable, long-lasting brand. First, you will learn about the responsibilities of a brand manager, from conception of a brand to building, evaluating, and maintaining brand equity. Then, you will be introduced to a brief history of branding and its intended purpose. This also includes the elements of a great brand, and  more...

Managing the Creative Elements of Brands ... help you analyze all the creative elements of a brand in order to help you build your company's brand equity. The first lesson in this course demonstrates how your brand can make a great impression on consumers. The next lesson shows you how to brand your products with the perfect name and logo. This course enables you to determine if a jingle, slogan, or fictional character may be necessary  more...

Elements of Marketing Strategy ...lop a powerful, and well-documented marketing strategy in order to get your new product or service approved. This course is designed to give you a strong start in developing your marketing vision, direction, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their influence on your  more...

Critical Thinking Skills for Managing ...g is linear and is what you do when you put your facts in order. Intuition is looking at those facts and trying to see a pattern-and the patterns aren't always evident because the patterns aren't always linear. The two together are an extremely powerful combination." Joel Kurtzman, President, Kurtzman Associates and former editor, Harvard Business Review. The Critical Thinking Skills for  more...

Leadership Development for Technical Professionals Managers must direct the activities of workers to address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex.For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as  more...

Industry Overview Information Technology ... time, the customer is demanding more value per dollar in order to justify IT spending. Rather than ad hoc purchasing to solve a specific problem, customers are evaluating IT purchases in light of how they will serve strategic business needs and fulfill more fully defined processes and architectures. This reflects a fundamental change for the business IT industry, which affects and blurs the  more...

The Pharmaceutical Industry Overview Version 2 ...g to pricing, safety, marketing and regulatory issues. In order for companies to remain competitive in a highly regulated and rapidly changing pharmaceutical industry, they must constantly improve the way products are developed, produced and marketed, and the way the supply chain is managed. This course provides a high-level overview of the pharmaceutical industry environment, including its key  more...

Trends in Coaching When is a good time to coach? And what is the business case for coaching? Is coaching just another popular fad, or can organizations really benefit from it? Every coach should be aware of the strategic uses of coaching: the organizational benefits that are offered, how coaching can be used to help coachees deal with positive and negative change, and ways of coaching innovators and mavericks. What  more...

Effective Communication Skills ... an emotional response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting  more...

ITIL V3 - Service Strategy Processes In order to decide the best path for an IT service organization to grow, service providers need to develop a strategy to maintain an advantage over their competitors. This course details the processes that affect Service Strategy.  more...

The Call Center Industry When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts:  more...

Using Data as a Technical Professional Consultant ...rveys or conduct interviews with individuals or groups in order to quickly collect the data pertinent to your current project. In addition, you will be analyzing the information, arriving at conclusions, and presenting your findings and recommendations to the internal client. This course provides content to help consultants understand interviews and surveys as useful data collection tools, to  more...

Optimizing E-mail at Work ...ss world, e-mail is used to do everything from processing orders to supplying information. Because of the limitations of telephone communication when people who are very busy or sometimes in different time zones work together, e-mail use is on the rise in U.S. E-mail offers a plenitude of new opportunities for business, but understanding how to properly use it is essential in order to take  more...

Contracts in Commercial Transactions ...r contracts and their different legal classifications. In order to make effective business decisions, managers must clearly understand when they are forming an enforceable contract and when they are not. This course presents strategies for making an offer, successfully negotiating, and designing contracts that protect the rights of the organization, customer, and other interested parties.  more...

Giving Feedback to Colleagues Everyone needs good quality feedback in order to improve performance at work. In this course, you will discover how to provide effective feedback to colleagues at the same level as yourself, and to those above you, in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback, you will learn a  more...

Results and Teamwork without Authority ...? Legendary Alabama football coach Bear Bryant said, " In order to have a winner, the team must have a feeling of unity; every player must put the team first--ahead of personal glory." Yet, according to general George S. Patton Jr., "If everyone is thinking alike then somebody isn't thinking." When it comes to getting results without authority on your team, it's necessary to do both. In this  more...

The Fundamentals of Effective Thinking ...follows that you must raise your own level of thinking in order to solve pressing business problems and make effective decisions. In this course, you'll explore how to think about the most critical business skill of all--thinking itself. You'll first learn about the counterproductive thinking patterns and tendencies most people naturally fall prey to. You'll then discover how these largely  more...

An Introduction to Project Management ...quality, and time expectations of all invested parties in order to accomplish a temporary endeavor. This is the mission of project management. Challenging? Yes. Impossible? No. All industries employ project managers to implement processes as a way to control business. In fact, the field of project management is rapidly expanding, as more companies become project-based organizations. However,  more...

Installing Windows Vista There are a number of versions of the Windows Vista operating system, each designed for a particular situation. Because the cost of upgrading operating systems can be steep, choosing the right version of an operating system is important. The chosen operating system version must support current needs as well as take into account possible future requirements. Hardware requirements must also be taken  more...

Requirements Planning and Management ...s involves identifying the activities to be undertaken in order to identify requirements, identifying the risks associated with various project requirements, and managing project scope as it relates to requirements. This course will examine how to identify and manage requirements risk, identify and estimate requirements activities, control requirements scope, track metrics for projects and  more...

Six Sigma DMAIC Analyzing the Data ... dig deep enough, to where the solutions are simplest. In order to employ Six Sigma, you need information on how to use the data that's relevant to the problems in your business process. In Lesson 1 you'll explore the best methods to present and interpret the data that reflects a problem. In Lesson 2 you'll look at the skills and tools that can help you analyze the data to get at the real cause  more...

Six Sigma--Lean Tools for Control ...llocates all of an organization's processes in sequential order, restructuring the manufacturing method to reduce wasteful activities, such as over-production, waiting, and material hand-offs. Whereas Six Sigma tools focus on an organization's specific aspects, lean tools evaluate the entire operation. In this course, you'll learn about both methodologies and how lean tools can be implemented  more...

Scoping the Six Sigma Project ...s on, and more importantly, what the team should avoid in order to make Six Sigma projects successful. You'll learn to avoid common mistakes and pitfalls that can trip up even the most experienced Six Sigma leader. This course revisits many of the activities of the Define step of the Define, Measure, Analyze, Improve, and Control (DMAIC) process. These activities will be explored to ensure that  more...

Experimenting for Process Improvement ... on the impact of single factors on response or yield. In order to achieve breakthrough improvements, however, it is necessary to determine how multiple interacting factors impact response.This course introduces the sophisticated statistical tools used to optimize performance during the Improve phase. You will learn about Response Surface Methodology (RSM) and how it is used to model the impact  more...

Strategic Approaches to Workforce Planning and Employment HRCI SPHR ...order to remain competitive in the business world, organizations must ensure that they employ the right people in the right numbers at the right time. Workforce planning and employment involves the processes of planning, developing, implementing, administering, and ongoing evaluation of recruiting and hiring to ensure that the workforce will meet the organization's strategic goals and  more...

Strategic Approaches to Human Resource Development HRCI SPHR ...order to excel in business, organizations must translate their vision into the necessary level of competencies needed to achieve goals. This course examines how human resource development (HRD) aligns the skills, knowledge, and abilities of staff to future organization and individual needs. In addition, the course looks at how an understanding of adult learning and organizational development  more...

Analyzing Cash Flow Would a family survive if it didn't know where its available cash was coming from, how much cash it had to spend, or how to get more cash for its needs? If you answered no, you are right. Just like a family that has to understand cash issues for survival, a business also has to understand information about its usable cash in order to sustain its life. This course will teach you how to read, and  more...

Managing in a Global Business Environment ... and operate their businesses, transforming themselves in order to cope with these demanding circumstances. For today's business managers the need to comprehend these strategic drivers for change is imperative. In order to survive, managers need to be able to respond appropriately, not just for today, but for the organization's future success. This means they must plan, organize, direct, and  more...

Managing Cross-Functions ...w rely upon other divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of value chains. These developments place a premium on managers implementing new strategies to develop organizational learning  more...

Tomorrow s Managers Competencies ...st be less product-oriented, and more people-oriented. In order to thrive in these shifting times, you need skills that will help you maximize the potential of your workforce. Tomorrow's Managers' Competencies will teach you how to develop your employees through influence and inspired guidance. You'll improve communications and negotiation skills, learn how to get buy-in, and discover  more...

Supply Chain Management Using Models ...ity with consumer demand. Identify benefits of Customer Order Management (COM). Identify elements of order management control. Identify key elements of the three Vs model for inventory management. Identify key inputs to Sales and Operation (S&OP) planning. Identify characteristics of Advanced Planning and Scheduling (APS) model. Unit 3: Distinguishing the Firm and its Business  more...

CIW Internetworking Professional Part 5 IPv6 ...ension headers with their functions. • Sequence the order of the IPv6 extension headers. • Install the IPv6 stack for Windows 2000. • Install IPv6 parsers for Network Monitor. • Identify the differences between IPv4 and IPv6 packets. • Identify the characteristics of IPv6 addresses. • Identify guidelines for abbreviating an IPv6 address. • Identify  more...

Oracle9i Database Admin Manage Storage Structures Course Overview The Oracle 9i Database Administration: Manage Storage Structures course is the third in a five-part series covering the database administration strategies and procedures provided in Oracle9i. In this course, participants learn the concepts associated with storage structure components. In addition, this course teaches users the procedures for managing segment free space, undo  more...

CIW E-Commerce Designer Part 4 Site Implementation Course Overview The aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce site implementation. The instruction can be divided into two main parts: Site Creation Methods and Site Development. Learn To Identify the features of independent online storefront creation  more...

CIW E-Commerce Designer Part 3 Site Usability Course Overview The aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce site usability. The instruction can be divided into three main parts: Site Usability, Consumer Service Methods, and Site Management. Learn To Identify the reasons for considering usability in  more...

CIW E-Commerce Designer Part 2 Product Marketing ...ustomer needs, monitor customer usage patterns, determine order processes and service after sales, and consider how e-business solutions can increase sales. Candidates include system administrators, application developers, and other network designers. The prerequisite for this course is that students must have CIW Foundations certification or equivalent experience. Students must also have CIW  more...

CIW E-Commerce Designer Part 1 Foundations Course Overview The aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce Designer foundations. The instruction can be divided into three main parts: E-Commerce Foundations, B2B Frameworks and Law and the Internet. Learn To Identify the factors that drive  more...

ZENworks 2 0 Desktop Mgmt Part 2 ...e guidelines for resolving policy package problems in the order in which they are applied. View the trusted tree on a Windows 95/98 workstation using the REGEDIT command. Unit 2: Managing Remote Workstations Duration: 2 - 3 Hour(s) Identify the tasks that must be completed before beginning a Remote Management session. Assign a required Remote Management right using a workstation  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp ...tall NWLink on Windows 2000 Server. Identify the binding order for protocols in a specified situation. Configure network bindings to specify a protocol as the first protocol in the binding list. Unit 2: Network Service Components Duration: 2 - 3 Hour(s) Match each phase of the DHCP process with the activity carried out during that phase. Install DHCP Server on Windows 2000 Server  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp ...tall NWLink on Windows 2000 Server. Identify the binding order for protocols in a specified situation. Configure network bindings to specify a protocol as the first protocol in the binding list. Unit 2: Network Service Components Duration: 2 - 3 Hour(s) Match each phase of the DHCP process with the activity carried out during that phase. Install DHCP Server on Windows 2000 Server  more...

Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure ...s for the creation of Group Policy. Identify the optimal order in which Group Policy objectives should be prioritized to meet the needs of an organization. Unit 3: Active Directory Structure: Planning Duration: 2 Hour(s) Identify the phases involved in performing organizational analysis. Identify the roles and activities within the planning team. Identify the purpose of the  more...

Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure Course Overview Microsoft Windows 2000 Designing a Directory Services Infrastructure Part 3: Active Directory Structure is the third course in this series. Its focuses on designing a schema modification policy. It also covers group policy planning. Finally it also covers design of Active Directory structure. L earn To: Identify the business needs that require modification of Active  more...

Oracle8i Performance Tuning Architecture Strategy Course Overview This course is the first in a three-part Oracle8i Performance Tuning series. This interactive course will introduce participants to tools and techniques used to improve the performance of the Oracle8i server. Participants will be introduced to files and events that support the tuning process. In addition, students will learn considerations for tuning applications. Finally,  more...

Oracle8i Database Admin Manage Storage Structures ...tures Duration: 1 - 2 Hour(s) Identify the correct order of the components of the storage hierarchy. Match the types of data segments with their features. Identify the uses of index segments. Identify the situations that lead to the creation of various non-schema object segments. Identify the situations that lead to the creation of various non-schema object segments. Identify the  more...

Windows 2000 Planning Implementing Active Directories - Part 4 ... site topology. Identify the guidelines for deciding the order in which domain controllers are upgraded to Active Directory. Identify the guidelines for upgrading PDCs. Identify the guidelines for upgrading PDCs, workstations, and member servers. Identify the guidelines for testing and verifying an upgrade to Active Directory. Unit 2: Active Directory Connector (ADC) Duration: 3 - 4  more...

Lotus Domino R5 Development Part 7 Developing Applications for the Notes R5 ...r the Notes R5 client; specify field settings and the tab order of fields in a form; implement the advanced tools of Application Development; and identify the various methods to collect information. L earn To: Identify the uses of application development for the Notes R5 client. Specify field settings and the tab order of fields in a form. Implement the advanced tools of  more...

Windows 2000 Planning Implementing Active Directories - Part 4 ... site topology. Identify the guidelines for deciding the order in which domain controllers are upgraded to Active Directory. Identify the guidelines for upgrading PDCs. Identify the guidelines for upgrading PDCs, workstations, and member servers. Identify the guidelines for testing and verifying an upgrade to Active Directory. Unit 2: Active Directory Connector (ADC) Duration: 3 - 4  more...

Windows NT 4 0 Administration Fundamentals - Part 2 Course Overview This is the second course in a two part series which provides the knowledge and skills necessary to perform post-installation and day-to-day administration tasks in a single-domain and multiple-domain Windows NT 4.0-based network. This series is intended to prepare the learner for Microsoft's self-administered exam 803 on Windows NT 4.0 Administration. L earn To:  more...

Windows NT 4 0 User Fundamentals ...rpose of items available on the Start Menu. Identify the order of the steps used to modify the Start Menu. Use the Start Menu to launch an application. Identify the functions of the Windows NT Workstation 4.0 Help utility. Identify ways that you can switch between open windows. Use options from the Desktop shortcut menu to arrange windows on the Desktop. Unit 3: Using Explorer  more...

Oracle Reports R6 Enhance Reports ...f a group using the Data Wizard. Identify the methods of ordering data in a group. Create a group filter by using the Property Palette dialog box. Add new data to a report by creating a query using the Data Wizard. Match Oracle8 object columns and ref columns with their representation in reports. Create an external query by using the Object Navigator. Create ref queries by using the ref  more...

Oracle Reports R6 Report Fundamentals Course Overview This course is the first in a three-part Oracle Report Builder series that is based on Oracle Reports Release 6. This course introduces the learner to, the key features of Report Builder, steps involved in building a standard tabular report and report layout styles. In addition, this course will help participants learn how to use the Live Previewer, store reports, and migrate  more...

Oracle Form Builder R6 Including Reusable Oracle Components ... in Form Builder to handle possible errors. Identify the order of preference for the location of PL/SQL code. Identify the Oracle8 Server features supported by client side PL/SQL8. Complete the code to dynamically perform database operations by using FORMS_DDL. Identify the errors that are caused by the failure of implicit DML statements. Complete the code for the ON-ERROR trigger to  more...

Oracle8 Database Administration - Manage Storage Structures ...tures Duration: 1 - 2 Hour(s) Identify the correct order of the components of the storage hierarchy. Match the types of data segments with their features. Identify the uses of index segments. Identify the situations that lead to the creation of various non-schema object segments. Identify the situations that lead to the creation of various non-schema object segments. Identify the  more...

Oracle Report Builder Enhancing Reports ... report using the Report Wizard. Identify the methods of ordering data in a group. Create a group filter by using the Property Palette dialog box. Add new data to a report by creating a query in the Data Model. Create an external query by using the Object Navigator. Create a data link between objects by using the link tool in the Data Model. Identify the instances where it will be  more...

Oracle Report Builder Report Fundamentals Course Overview This course is the first in a three-part Oracle Report Builder series that is based on Oracle Developer/2000 Release 2. This course introduces the learner to the key features of Report Builder, building a standard tabular report, and report layout styles. In addition, this course will help participants learn how to use the Live Previewer, store reports, and migrate report  more...

Oracle Form Builder Including Reusable Oracle Components ... in Form Builder to handle possible errors. Identify the order of preference for the location of PL/SQL code. Identify the features of error messages caused by failed Form Builder calls to the Oracle Server. Match the predefined error messages with the DML declarative constraint violations that generate them. Complete the code for the ON-ERROR trigger to display error information caused by  more...

SAP R 3 v4 x Invoice Verification ...ing. Reports and Searches. Items with no Purchase Order Reference. Foreign Currency. C ontent Emphasis Skills-Based A udience All personnel involved in the auditing processes associated with purchasing activities. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. Participants should have a good knowledge of their  more...

SAP R 3 v4 x MM Inventory Management ...ows you to manage stocks on a quantity and value basis in order to plan, enter, check goods movements and carry out physical inventories. You will learn the essential skills needed to ensure efficient and sensible use of the Inventory Management services within the MM Module. L earn To: Basic Principles. Inventory Management. Material Master Record. The Different Goods  more...

SAP R 3 v4 x SD Order Processing ...se will help you to understand the stages involved in the ordering cycle which include receiving the initial order through to delivery and invoicing. You will also learn in detail how to create and process orders. L earn To: Sales Order Processing. Order Entry. Order Header. Order Items. Schedule Lines. Order Functions. Availability Check. Transfer of  more...

Oracle 11i10 Order to Cash Porcessing Invoices This course provides an overview of the Invoicing process. The course describes the methods for creating, correcting, and generating invoices. The course also covers using invoices for revenue recognition and making promised commitment accounts. Learn To: Identify key concepts of Receivables related to the Invoicing process. Identify key concepts related to entering invoices.  more...

Oracle 11i10 Order to Cash Invoicing Overview This course covers key concepts related to the AutoInvoicing and Receivables processes. Further, the course covers concepts related to the Bill Presentment Architecture (BPA). This course also discusses concepts related to implementing customer invoicing. Learn To: Identify key concepts related to the AutoInvoice process. Identify options for managing the AutoInvoice system options.  more...

Oracle 11i10 Order to Cash Shipping Execution ...ick Ship window. Identify options for releasing a sales order. Identify key concepts related to the online, concurrent, and SRS pick release methods. Identify concepts related to pick release parameters. Identify methods for configuring the Pick Release process. Identify key concepts related to autocreating a delivery. Ship confirm a pick release sales order. Identify options in  more...

Oracle 11i10 Order to Cash Shipping Overview Setups ...ourse provides an overview of the shipping process in the Order to Cash lifecycle. Additionally, the course elaborates on the shipping setups including the shipping parameters, shipping rules, freight settings, shipping document sets, and regional settings. Learn To: Identify key concepts related to the shipping process. Identify key concepts related to managing the shipping  more...

SAP R 3 SD Sales and Shipment Processes ...es. Students will learn to process inquiries, quotations, orders, shipping and billing. They will acquire essential skills to work with the Sales Information System. The course exploits practical scenarios to illustrate the content. The course shows how to process sales documents and looks at the functions used during the pre-sales phase. It covers the sales and distribution document chain and  more...

SAP R 3 v4 0 Investment Management - Overview ...tment programs (structure, planning and budget), internal orders, investment procedures (characteristics, master data, postings, accounts receivable, depreciation, settlement), and the information system (research, planned values and budget values). L earn To: Create and editing program definitions. Create and editing program positions. Editing and displaying program  more...

SAP R 3 CO Cost Object Controlling ...terials and routings. The steps involved in processing an order as well as the associated phases of preliminary costing, simultaneous costing and final costing are also covered. The course gives employees, working within internal accounting , the essential skills to carry out tasks within cost object controlling, dealing with all the costs related to the production process and important for  more...

SAP R 3 v4 0 Profit Center Accounting ...ould have completed the following courses: 12286 SD Order processing. 12280 Cost Center Accounting 1 12277 FI General Ledger 12276 FI Accounts Payable/Accounts Receivable 12279 FI Balance Sheet T otal Learning Time 5 - 7 Hour(s) Course Contents Unit 1: Introduction Duration: 2 Hour(s) Types of profitability reports within SAP R/3. Profit  more...

SAP R 3 v4 0 Retail Order Management via Distribution Center ...s to give users working in retail companies, dealing with orders, an overview of the possible processes of customer order processing. This course illustrates the training knowledge using an example of a possible process chain, between a retail company and its clients. L earn To: The Retail Process. Basic scenario and related processes. Delivery Scheduling. Subsequent  more...

Oracle 11i10 Order to Cash Basic Pricing ...Order to Cash lifecycle. Additionally, the course elaborates on the tasks involved in creating and managing price lists. You also learn about pricing entities such as price agreements, formulas, qualifiers, modifiers, and pricing attributes. Learn To: Identify features of Order Pricing. Match Order Pricing entities with their descriptions. Identify the additional functionality  more...

NetWare 5 0 User Fundamentals ...DPS print job by using NetWare Administrator. Change the order of an NDPS print job by using NetWare Administrator. Cancel an NDPS print job by using NetWare Administrator. Display the non-NDPS print jobs in a print queue by using NetWare Administrator. Change the order of a non-NDPS print job in a print queue by using NetWare Administrator. Cancel a non-NDPS print job in a print queue by  more...

Exchange Server 5 5 Design Implementation - Part 3 ...cation between sites with their importance. Sequence the order of events during the configuration of Directory Replication between three sites. Identify the reasons to force Directory Replication from a specific inbound site. Unit 4: Public Folders Replication Duration: 2 Hour(s) Identify the features of the Public Folder components. Set up the visibility of a Public Folder in the  more...

Exchange Server 5 5 Concepts and Administration - Part 2 ...ration of offline and remote connection. Configure the order of protocols that RPCs use and use Windows NT system policies to manage an Outlook configuration. Configure SMTP addresses, custom attributes, search dialog objects and search permissions. C ontent Emphasis Skills-Based A udience This course is intended for IT professionals responsible to install, configure,  more...

Visual InterDev 6 0 Implementing Server Technologies ...ontext object methods. Update a DLL by adding classes in order to achieve a finer level of transaction control. Complete the code that will manage an aborted transaction in an ASP page. Unit 3: MTS Security Duration: 1 - 2 Hour(s) Identify the activities to be performed to implement declarative security. Create a Windows NT user. Create a Windows NT local group. Add a user to a  more...

Visual InterDev 6 0 Implementing Server Technologies Course Overview This is the final course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to identify the features and installation requirements of Microsoft Transaction Server (MTS) and the features of MTS  more...

Sales Skills Prospecting Addressing Needs ...network and establish a good relationship with clients in order to meet their needs. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) Describe and implement the six steps  more...

Sales Skills Overcoming Obstacles ...onsibility to address her objections to your products. In order to fulfill Jessica's needs and make the sale, you must understand her decision-making practices. When overcoming her objections, remember that you have the authority to reduce the length of a standard contract from three years to two years. Unit 3: Creating and Delivering a Sales Presentation (0.5 - 1 hour)  more...

Sales Skills Effectively Closing a Sale In Sales Skills: Effectively Closing a Sale, you will learn how to focus on clients' key issues when speaking to them, why product demonstrations are beneficial, and why it is important to speak with satisfied clients. You will also learn how to recognize buying signals, how to respond to resistance, and what to do if a sales meeting becomes uncomfortable. In addition, you will learn when to close  more...

Brand Management Branding on the Web ...ranchise. It is in the initial stages of moving online in order to expand its customer base. The Lil' Brown Bean brand is associated with an upscale image of quality and discerning taste. You are meeting with the team that is in charge of developing the plan to move the brand online. The team is made up of Jessica Stone, the Marketing Communications Manager; Marcus D'Angelo, the Senior Web  more...

Professional Selling Over the Phone Closing a Sale Professional Selling Over the Phone: Closing a Sale offers the student examples of cross-selling techniques. The program provides processes for gaining feedback from customers, addressing rejection, resolving telesales objections, and closing a sale. In addition, the program offers the student guidelines for preparing to close sales with customers. Learn To  more...

Sales Management Building a Championship Sales Team Sales Management: Building a Championship Sales Team teaches students how to ensure the effectiveness of a sales team. The program covers how to be a successful sales manager, how to select sales professionals, and how to build unity in a sales team. The program also focuses on how to interview successfully, how to build relationships and trust within a sales team, how to train sales professionals  more...

Essentials of Business Law Employment Law ...s human resource managers, to discuss employment laws. In order to increase your understanding of workplace privacy rights and the components of wrongful discharge, Ron will be presenting a series of scenarios for you to evaluate. These scenarios will cover a wide range of topics, from employment regulations to labor and management issues, and they will test your ability to make the correct  more...

Consulting Skills The Consulting Process Consulting Skills: The Consulting Process explains your responsibilities throughout the seven-step consulting process. It identifies the processes for selecting a problem resolution, implementing the solution, and closing the consulting contract. Learn To Identify the steps for creating an outline of need. Follow the process for choosing  more...

Strategic Management Establishing Strategic Focus ...ting at Icon. Kelly will ask you a number of questions in order to test your knowledge of strategic management terms and definitions. Your answers to this series of questions will help gauge your knowledge of strategic management. Through her questions and your answers, you will gain a better understanding of the relevant terms associated with strategic management. Unit 2: Strategic  more...

Quality Management The Quality Management Process ...rs who need to learn how to implement quality measures in order to increase quality within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Fundamentals of Quality Management (0.5 - 1 hour)  more...

Quality Management Quality Management Tools ...rs who need to learn how to implement quality measures in order to increase quality within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Tools to Understand Current Performance (0.5 - 1 hour)  more...

Principles of Marketing Fundamentals of Marketing ...employees who want to learn basic marketing principles in order to influence the marketing goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Marketing Language (0.5 - 2 hours)  more...

NetWare 5 Administration - Part 2 ...r a print job by using NetWare administrator. Change the order of a print job by using NetWare Administrator. Copy a print job from one printer to another by using NetWare administrator. Display the print job information by using NetWare Administrator. Delete a print job by using NetWare Administrator. Unit 2: Managing the File System Duration: 3 - 4 Hour(s) Identify the file  more...

Oracle 11i10 Order to Cash Tax Accounting Period Closing ... Identify key concepts related to tax in Oracle 11i10 Order to Cash. Identify the steps for setting up tax. Identify options for defining tax codes and rates. Audience: The target audience is Functional Implementers and Implementation Consultants for Oracle eBusiness Suite applications. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options:  more...

Oracle 11i10 Order to Cash Setting Up Processing Receipts This course elaborates on the process of setting up and applying receipts. The course also covers concepts related to handling chargebacks, adjustments, claims, balance segments, and non-manual receipts. Learn To: Identify key concepts related to the receipt setup process. Identify options for defining Receivables activities. Identify options for defining a bank. Identify key  more...

Windows 2000 Dir Services Infrastructure--Part 4 Advanced Admin ...icy settings are processed by Windows 2000. Identify the order in which Group Policy settings are inherited in Active Directory Identify the ways in which Group Policy settings are applied to individual computers. Modify Group Policy settings. Block the inheritance of Group Policy settings. Force the inheritance of Group Policy settings. Filter Group Policy settings. Delegate  more...

Oracle Database 10g SQL Fundamentals I Part 1 ...methods of sorting the result set of a query by using the ORDER BY clause. Identify substitution variables that are used while retrieving data by using SQL statements. Unit 3: SQL Functions Identify features of single-row functions. Match the character functions with their uses. Match the number functions with their purpose. Identify features of the date functions. Identify  more...

SAP R 3 v4 0 Profitability Analysis - Basics ...ata. Valuating Plan Data. Actual Postings. Creating an Order. Valuating Incoming Orders. Billing. Transferring and Valuating Billing Data. Further Actual Postings. Data for Profitability Analysis. Unit 4: Information System Duration: 1 Hour(s) Basic Reports. Creating a Basic Report. Executing a Basic Report. Details of Basic Reports. Form Reports. Defining a Form  more...

SAP R 3 CO Activity Based Costing Course Overview The course SAP R/3 Activity Based Costing is designed to provide all employees of a company involved in Cost Accounting an overview of the possibilities supported by activity-based costing and to explain how the available functions can be used. The user will also be given the basic information required to carry out day-to-day chores within the SAP R/3 System. L earn To:  more...

SAP R 3 MM Purchasing Purchase Order Processing and Information System ...sks involved in Purchasing. L earn To: Purchase Order. Purpose of the Purchase Order. Manual Purchase Orders. Monitoring Purchase Orders. Outline Agreement. Creating a Contract. Scheduling Agreement. Optimized Ordering Procedures and Evaluations. Optimized Ordering Procedures. Evaluations and Reports. C ontent Emphasis Skills-Based A  more...

Process and Function Modeling ... in the application function hierarchy. Identify why the order of the functions is unimportant in the function hierarchy. Identify why common functions are eliminated from the application function hierarchy. Identify the rule to follow when minimizing the number of functions in a group. Arrange the processes created in the process models into logical groupings in the function hierarchy  more...

Object Analysis Design Design Implementation ...sis to Design Duration: 2 - 3 Hour(s) Identify the order in which the principles of Object Oriented Analysis are applied. Identify the deliverables from Object Orientated Analysis. Identify the characteristics of Object Types in a system. Identify the purpose of the Design Phase. Sequence the steps required to perform Object Oriented Design Mapping. Identify the reason for Software  more...

Oracle SQL Specifics Retrieving and Formatting Data ...ondition. Perform a query using a SQL operator. Use the ORDER BY clause to sort query results. Use a join to query data from multiple tables. Use an outer join to return records without a direct match. Identify the features of the SQL*Plus environment. Log in to SQL*Plus. Use the DESCRIBE command to display the structure of a table. Match SQL*Plus editing commands to their  more...

Oracle SQL and SQL Plus Advanced SELECT Statements ...e compound queries by using set operators and control the order of the output of the compound queries. C ontent Emphasis Skills-Based A udience Application developers, database administrators, system designer/developers, and technical support professionals. Learners should be familiar with the basic principles of SQL and PL/SQL using Procedure Builder or have completed courses  more...

Oracle SQL Tuning Tuning SQL and the Optimizer ...share cursors. Identify the guidelines for coding SQL in order to share cursors. Match the columns of the V$LIBRARYCACHE view with the information that they contain. Match the columns of the V$SQLAREA view with the information that they contain. Unit 2: Efficient SQL Code Design: Guidelines Duration: 2 - 3 Hour(s) Identify the type of the SQL statements that are most likely to  more...

Word 2000 Expert User Course Overview This course provides participants the knowledge to use the advanced features of Microsoft Word 2000. At the completion of this course, students will learn to perform advanced text editing and handling operations; manage documents within a workgroup environment; and insert table of contents, cross-references and bookmarks in a document. L earn To: Perform advanced text  more...

PowerPoint 2000 Proficient User ... Replace an AutoShape with another AutoShape. Change the order of AutoShapes in a slide. Modify an AutoShape. Add text inside an AutoShape. Fit the text in the selected AutoShape. Add clip art to a slide. Modify the attributes of a clip art. Add a WordArt style to a slide. Group WordArt objects. Modify a WordArt style. Modify the shadow of a WordArt style. Unit 5: Completing a  more...

NetWare 5 Administration - Part 2 ...r a print job by using NetWare administrator. Change the order of a print job by using NetWare Administrator. Copy a print job from one printer to another by using NetWare administrator. Display the print job information by using NetWare Administrator. Delete a print job by using NetWare Administrator. Unit 2: Managing the File System Duration: 3 - 4 Hour(s) Identify the file  more...

Quality Management Business Process Improvement ...rs who need to learn how to implement quality measures in order to increase quality within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit1: Preparing to Change Business Processes (0.5 - 1 hour)  more...

Oracle 11i10 Order to Cash Manage Order Updates Order Inquiry ...orders. The course includes the procedures for updating, versioning, canceling, closing, and purging orders. The course also covers concepts related to managing approvals, holds, and credit checking. Learn To: Identify key concepts related to order processing constraints. Identify key issues related to updating an order. Perform mass updates of orders. Identify tasks that you  more...

Oracle 11i10 Order to Cash Order Entry Overview ...Order Entry process. The course describes the methods for creating transaction types, defaulting rules, and end customers. The course also covers the header and line information that needs to be entered in an order. Learn To: Identify key areas in the order entry process. Identify characteristics of the Negotiation functionality. Create a transaction type for orders. Audience:  more...

Oracle 11i10 Order to Cash Order Creation Setup ... course describes the methods for creating BSAs, internal orders, and drop shipments. The course also describes the options for scheduling, booking, copying, and importing orders. In addition, this course covers the essential and optional steps for setting up a sales order. Learn To: Identify key issues in working with a Blanket Sales Agreement (BSA). Create a Blanket Sales  more...

SQL and PL SQL Basic SELECT ...ved by a query. Describe the types of SQL funcitons, in order to define single-row functions. Demonstrate the use of four character functions; LOWER, UPPER, INITCAP, and LENGH. Demonstrate the use of three number functions; ROUND, TRUNC, and MOD. Demonstrate the use of data functions. Demonstrate the use of data type conversion functions. C ontent Emphasis Skills-Based A  more...

Oracle 11i Procure to Pay Part 1 ...that you can perform with Purchasing. Identify Purchase Order (PO) tasks that you can perform with Purchasing. Identify receiving tasks that you can perform with purchasing. Identify tasks to manage invoicing and payments with Payables. Identify uses of integrating Purchasing with other Oracle products. Identify uses of integrating Purchasing with various Oracle products.  more...

Programming XM XML Parsing This course introduces students to WebSphere Studio Application Developer. It provides a general over overview of XML parsing and it introduces students to the Simple API for XML (SAX) parser and the Document Object Model (DOM) XML parser. Learn To To identify features of the WebSphere Studio family. To identify features of WebSphere  more...

Oracle 11i10 Order to Cash Customer Credit Management Setup This course provides an overview of the party model and elaborates on the tasks involved in managing parties and customer accounts. The course also covers the tasks involved in setting up credit management, reviewing credits, and managing credit reviews. Learn To: Identify features of the party model. Identify tasks involved in managing parties. Identify features of profile classes.  more...

Oracle 11i10 Order to Cash Lifecycle Key Components ...Order to Cash lifecycle, the Oracle Order Management process, and Enterprise Structure. The course also describes items, item attributes, and the implementation considerations for the Oracle 11i Order to Cash solution. Learn To: Match the processes involved in the Order to Cash lifecycle with their descriptions. Match the multiple fulfillment models of Order Management (OM) with  more...

Oracle 11i10 Order to Cash Curriculum ...Order to Cash Curriculum includes the following courses: Oracle 11i10 Order to Cash: Lifecycle & Key Components Oracle 11i10 Order to Cash: Customer & Credit Management Setup Oracle 11i10 Order to Cash: Order Entry Overview Oracle 11i10 Order to Cash: Order Creation & Setup Oracle 11i10 Order to Cash: Manage Order Updates & Order Inquiry Oracle 11i10 Order to Cash: Basic Pricing  more...

Windows 2000 Dir Services Infrastructure--Part 4 Advanced Admin ...icy settings are processed by Windows 2000. Identify the order in which Group Policy settings are inherited in Active Directory Identify the ways in which Group Policy settings are applied to individual computers. Modify Group Policy settings. Block the inheritance of Group Policy settings. Force the inheritance of Group Policy settings. Filter Group Policy settings. Delegate  more...

Project 2000 Proficient User ...te a custom view. Sort a displayed view in the ascending order. Apply a predefined group to the displayed project. Create a custom group. Modify the WBS of a project. Apply the predefined WBS code to a project. Define a custom WBS code for a project. Apply a predefined filter. Apply AutoFilter on a column to filter data in a specific view. Apply a custom filter. Format the major and  more...

Oracle 11i Procure to Pay Part 5 ...formed for closing a Payables period. Identify Purchase Order (PO) period-related tasks to be performed for closing a Payables period. Match key accounts with their descriptions. Identify features of different types of accounting. Match period close reports with their descriptions. Identify setup options for closing a Payables period. Identify implementation considerations for  more...

Oracle 11i Procure to Pay Part 2 ...Oracle Sourcing, Requisitions, iProcurement, and Purchase Orders. The student's will also learn to make basic implementation decisions involved in launching the Procure-to-Pay process. Learners will learn how these applications fit into Oracle's e-Business Suite of applications. Learn To: Create a supplier status for an Approved Supplier List (ASL). Create an Approved Supplier List  more...

Oracle 11i Procure to Pay Part 3 ... Create a catalog quotation. Create a standard Purchase Order (PO) using Workflow. Sequence the steps to set workflow attributes. Identify profile options and implementation considerations for automatic document creation. Unit 2: Receiving (1 hour) Identify features of the receiving process and receipt routing. Identify methods to process receipts. Create different types of  more...

Strategic Sales Gaining Access to the Executives ...h your executive prospect and get past the gatekeepers in order to talk directly with the executive. Finally, you will learn to work through the various stages of customer need: buyer unawareness, buyer realization, and buyer action. Learn To: Identify the importance of selling to top executives by using an executive mindset. Identify reasons to prepare for contacting the executive.  more...

Excel XP Expert User ...ist by using multiple rows. • Create a custom sort order. • Apply a custom filter to a list. • Summarize data in a list by using subtotals. Unit 2: Workbook Capabilities 2 - 3 hours • Create a shared workbook. • Highlight changes in a shared workbook. • Accept a change in a shared workbook. • Merge multiple workbooks. • Create a  more...

Self Development Motivating Yourself to Perform ... self-discipline and practice self-leadership concepts in order to foster motivation and perform at a high level. Learn To Use strategies to overcome procrastination. Enhance self-discipline with affirmations. Use three steps to exercise more self-discipline. Change bad habits  more...

Self Development Increasing Your Assertiveness ...ct and their emotional responses to various situations in order to become more assertive. Learn To Understand the effects of self-fulfilling prophecies. Use four activities to enhance self-esteem. Identify four fears that inhibit the expression of anger. Express anger  more...

Self Development Developing Rapport Through Communication ...ith some of the established leaders of the department. In order to achieve a good relationship with Kathy, you will need to adapt to her while communicating, encourage her to communicate with you, handle any conflict that may arise, and ask for clarification. Unit 2: Enhancing Connections (0.5 - 1 hour) Identify qualities that help you make a positive first  more...

Time Management Overcoming Challenges ... gives students an overall view of how to control time in order to improve productivity. The program covers how to control productivity by dealing with people, and managing information and offers the student techniques to overcome time management challenges. The program also covers handling interruptions, keeping meetings productive, and organizing paperwork, identifying and overcoming personal  more...

Career Development Developing a Career Strategy ...oals (0.5 - 1 hour) Identify the order of the steps for defining strengths and weaknesses. Define your career goals. Recognize steps for setting career goals. Follow steps for setting career goals. Identify pitfalls of career goals setting. Take action to  more...

Crystal Reports 8 5 Introductory Report Design Part 2 ...cedures for creating maps and using Map Analyzer to zoom, order map layers, and resolve data mismatches. • Identify how to use charts in reports. Audience The audience for this course includes End Users, and Database Administrators. Learners should have prerequisite knowledge of database concepts, including tables, fields, and records. In addition, learners should have taken the  more...

EnjoySAP What s New in Release 4 6 The Computer Based Training course (CBT) Enjoy SAP What's New in release 4,6 aims to provide all the employees of your company, who want to learn more about the new interface Enjoy SAP with an overview of it's handling, features and functions. The trainee will learn about the new features and functions of this release using a number of examples taken from the R/3 Basis system and cross-application  more...

SAP R 3 Variant Configuration Master Data ...clude: SAP R/3 Fundamentals, Working with R/3, SAP R/3 SD Order Processing, and SAP R/3 PP Production Order Processing. Deployment Options CD-ROM Multi-Learner, Network CD-ROM, CD-ROM Single-Learner, Learning Object Delivery, All In One, NLO Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.35 CEUs Language Options American English Total Learning Time 3 to 4 hours  more...

SAP R 3 Variant Configuration Config Scenario ...e the simulation function and the single level production order scenario. Learn To: a Building up the knowledge base. a Configuration parameters. a Logistics master data. a Price determination in sales. a Price determination in purchasing. a Fixed product variants. a Simulation and configuration scenario. a Simulation. a  more...

SAP R 3 PP Production Order ...Order Processing provides an understanding of the production order processing within SAP R/3 MRP (Material Requirement Planning). It takes the learner through a whole production process and focuses on specific subjects of the process within each lesson. The learner will understand the interface between MRP and the production activity control. The course covers an overview of the master data of  more...

SAP R 3 PP Prod Order Processing Capacity Planning ...Order Processing and Capacity Planning provides an understanding of the production order processing within SAP R/3 MRP (Material Requirement Planning). It takes the learner through a whole production process and focuses on specific subjects of the process within each lesson. The course covers the whole range of Production Order, from creation to execution as well as Capacity Planning where the  more...

SAP R 3 v4 6 Purchaser ... Procurement Processes: - Basic Elements of Purchasing. - Order Types. - The Procurement Cycle. - Procurement Processes of the Purchaser. o The R/3 System: - Integration. - Organizational Levels in Procurement. - Role-Based Purchasing. o Master Data: - Material Master. - Vendor Master. - Purchasing Info Record. - Source List. Unit 3: The Work of the Purchaser in the R/3 System 1.5 - 2  more...

WebSphere MQ Programming II ...fy get message options for retrieving messages in logical order. To identify features of a distribution list. To identify steps required to open a distribution list. To identify fields in the MQPMO structure required for adding a message to a distribution list. Audience Experienced business application  more...

WebSphere MQ Programming II ...fy get message options for retrieving messages in logical order. To identify features of a distribution list. To identify steps required to open a distribution list. To identify fields in the MQPMO structure required for adding a message to a distribution list. Audience Experienced business application  more...

Business Travel Safety Domestic Travel In ''Business Travel Safety: Domestic Travel,'' you will learn how to make travel preparations, including researching your destination and then making appropriate travel arrangements. You will also learn how to increase your safety during air and ground transportation and at destinations, such as hotels, restaurants, and business events. Learn To Identify the  more...

Commerce Server 2000 Design Impl Part 3 Pipelines This is the third course in a five part series that focuses on pipelines and their use in running ad campaigns. It covers how to define and run a pipeline in Microsoft Commerce Server 2000, and how to create custom components - Scriptor and Compiled - that can be added to a pipeline. The course also covers the code used to implement campaigns built and designed by Commerce Server 2000. Learn To:  more...

Organizational Skills Time Management Develop the skills you need to manage your time effectively in Organizational Skills: Time Management. You will use various time management techniques to meet your own deadlines as well as help your employees meet theirs. Learn To Understand the importance of time management. Recognize the myths of time management.  more...

Creativity Innovation Thinking Creatively In Creativity and Innovation: Thinking Creatively, you will learn to meet the demands of creative thinking in the workplace. This program will help you develop your creative thinking skills and allow you to practice using the creative thinking process. Learn To Identify the stages of the creative process. Recognize techniques that will  more...

Creativity Innovation Promoting Team Creativity ...ativity. Recognize the correct order for the creative problem-solving processes. Use creativity to solve a problem. Use creativity to make a decision. Audience This program is for managers or team leaders who want to learn how to develop creative teams and conduct creative team sessions. Deployment Options  more...

Database Technologies Introduction to SQL ...how to retrieve data from a database. o Identify how to order, limit, and group their query results using various SQL clauses, keywords, and operators. o Identify how to use arithmetic operators, single row functions, and group functions to manipulate query data. o Identify how to retrieve database information using subqueries and joins. o Identify the guidelines for naming tables as  more...

Visual Basic NET-Web Based Development Part 2 ...e the stages in a page event life cycle. o Identify the order of events for given scenarios. o Identify the syntax for handling a page postback event. o Identify the syntax for reading Uniform Resource Locator (URL) parameters in a Page_Load event. o Identify the syntax for linking controls. Unit 2: Error Handling, Debugging and Validation (3 - 4 hours) o Identify features of  more...

Business Finance Valuation of Stocks Bonds ...oject managers who want to understand stocks and bonds in order to make sound business decisions. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Bonds (0.5 - 1 hour) • Differentiate among the four  more...

Business Accounting Accounting for Stockholders Equity Business Accounting: Accounting for Stockholders' Equity offers the student an overview of the information contained in a company's statement of stockholders' equity and in the stockholders' equity portion of the balance sheet. The program details components of stockholders' equity, stock transactions, and financial analysis ratios used to evaluate a company's long-term solvency. Learn To  more...

Economics Basic Concepts in Microeconomics Basic Concepts in Microeconomics builds on the general principles introduced in The Principles of Economics by introducing the learner to microeconomic concepts and issues. Such things as market behavior and decision-making, consumer choice and preference and the factors that motivate firms are covered across a range of informative lessons situated in real-life scenarios. Learn To  more...

Interpersonal Communication Telephone Skills ...why your company's Shipping Department did not deliver an order to one of your company's product vendors. You must identify various callers' needs and use professional telephone skills to address each caller appropriately. Unit 3: Inbound Calls (0.5 - 1 hour) Use screening methods. Create an effective voice mail greeting.  more...

Advanced Interpersonal Communication Communicating with Co-Workers ...th a supervisor. Identify the order for the steps of an effective resignation. Take the appropriate steps to apologize to a subordinate. Follow the process for dismissing a subordinate. Use the appropriate tactics to refuse a subordinate's request. Audience Employees, managers,  more...

E-mail Etiquette E-mail in the Workplace ...oyees, and anyone who needs to learn how to use e-mail in order to communicate more effectively at work. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: E-Mail Basics (0.5 - 1 hour) Identify advantages of e-mail.  more...

E-mail Etiquette Using E-mail to Communicate Successfully ...oyees, and anyone who needs to learn how to use e-mail in order to communicate more effectively at work. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Creating E-mail Messages (0.5 - 1 hour) Identify the guidelines  more...

E-mail Etiquette Writing Effective E-mail Messages ...oyees, and anyone who needs to learn how to use e-mail in order to communicate more effectively at work. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Composing Online Correspondence (0.5 - 1 hour) Identify the  more...

Call Center Inbound Customer Service ...ment. You will learn what guidelines you should follow in order to provide excellent service and use your skills to fulfill your customers' needs. Learn To Understand your role as a representative of your company. Maintain a positive attitude when providing service. Open and close a customer service  more...

Call Center Mgt Measuring Quality Performance ...for its Industrial Services and Manufacturing Division in order to more effectively manage increasing call volume. As the Call Center Manager, you will meet with Paul White, a salesperson from VoiceRally, Inc., to discuss purchasing a VRU. Laura Dennis, the Director of Customer Service, will be sitting in on the meeting. This is your second meeting with Paul, and it has already been decided  more...

Customer Relationship Mgt eCRM ...fy the advantages, features, and disadvantages of eCRM in order to ensure that your team will make an informed decision. Unit 2: eCRM Automation (0.5 - 1 hour) Identify eCRM opportunities for automating a company a a s marketing processes. Identify eCRM opportunities for automating a company a a s sales processes.  more...

Recruiting Retention Keeping Your Good Employees ...g employees, as well as review the orientation process in order to ensure Linda's success. Unit 2: Work Environment and Feedback (0.5 - 1 hour) Identify aspects of the work environment that affect employee retention. Sequence the steps for conducting a feedback session. Follow the process for conducting a feedback session.  more...

Decision Making Problem Solving Problem Solving Fundamentals ...ation and successfully use your problem solving skills in order to produce a positive outcome. Learn To Identify different ways problems can be handled. Evaluate the problem solving options generated. Understand the advantages of team problem solving. Recognize when a  more...

Women in Leadership Leadership Roles Styles ...delines for discovering barriers in your organization. In order to achieve her current level of success, Robin has had to overcome many barriers to leadership, and because of this, she is very active in trying to address similar barriers within Icon. Today she will be testing your understanding of barriers to leadership with a series of questions and scenarios for you to evaluate. Unit 3:  more...

Strategic Decision Making Preparing to Make Decisions Strategic Decision Making: Preparing to Make Decisions offers the student an overview of how to plan, frame, and research decisions. The program details how to define your decisions and apply appropriate decisions frames. In addition, the program teaches the learner how to avoid the problems of overconfidence and how to deal with uncertainty in decision making. Learn To  more...

Business Problem Solving Problem Solving Fundamentals ...nd a particular problem and the steps you need to take in order to solve it. Unit 2: The Effects of Problem Solving (0.5 - 1 hour) Identify the elements of an effective solution. Select an effective solution. Identify actions to avoid when problem solving. Identify the main approaches to problem  more...

Business Problem Solving Critical Thinking Info Analysis In Business Problem Solving: Critical Thinking and Information Analysis you will learn multiple analysis techniques as well as the different methods to reach conclusions. The program gives you a process for thinking logically and creatively. Additionally, the program provides you with processes and guidelines for both quantitative and qualitative analysis techniques. By applying the information in  more...

Employee Performance Managing Difficult People ...ll follow the guidelines for managing difficult people in order to decrease the department's turnover rate and meet the release date for a new product. Learn To Address difficult personality types. Identify communication barriers. Understand the need for monitoring a difficult person.  more...

Essentials of Management Creating a Positive Workplace ... Meet the needs of employees in order to motivate them to behave positively. Effectively address specific negative attitude types. Use the ADDRESS acronym for dealing with any negative attitude type. Incorporate fun tactics into a workplace. Audience Managers who want to learn how  more...

Value Chain Management Managing a Value Chain ...sign and the management of elements of the value chain in order to win competitive advantage. It provides the learner with specific strategies to maximize the flow of products, services and information, and raw materials to the final point of consumption. It covers methods of winning cost advantage and achieving the value proposition, ways of maximizing collaboration within the value chain,  more...

Correcting Performance Problems Disciplining Employees ...c Pullman. Eric has had problems correctly completing the order forms for his sales transactions, which could be deemed as a failure to meet Icon's quality standard. If you determine there is sufficient cause to take action with Eric, you must work with Carla to prepare for the disciplinary interview. A good decision regarding the disciplinary action and thorough preparation will demonstrate to  more...

Managing Performance The Performance Appraisal Process ...o learn how to apply the performance appraisal process in order to help their employees improve their performance. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Appraising an Employee's Performance (1 - 1.5  more...

Managing Performance Overcoming Performance Appraisal Challenges ...er skill base by exploring new job functions. However, in order to do that she will need to simplify some of her current tasks or delegate responsibilities to others. In the course of your status meeting with her, you must discuss what progress she has made in meeting her goals, and determine what you can do to help her toward greater achievement. Unit 2: Conducting Difficult Appraisals (0.5  more...

Coaching Building Relationships ... learn how to build relationships with their employees in order to effectively coach them. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Becoming and Effective Coach Objectives: (1 - 1.5 hours)  more...

Coaching Applying the Coaching Process ...rs who want to learn how to apply the coaching process in order to successfully coach their employees. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Promote the Coach/Employee Relationship (1 - 1.5 hours)  more...

Coaching Communicating with Employees ...for compiling the work of other developers on the team in order to create the final program for a new product. You need to use appropriate language and watch for nonverbal communication to determine what is causing the delays and to coach Cindy in overcoming any problems. Unit 2: Effective Questioning (0.5 - 1 hour) Identify the purposes questioning serves during a  more...

Business Ethics Managerial Business Ethics ...hical manager and demonstrate a moral management style in order to assist Caroline and Maggie with their hiring dilemma. Unit 2: Addressing Subordinates' Ethical Issues (0.5 - 1 hour) Identify ways to ensure ethicality in the workplace. Identify the steps for handling ethical dilemmas brought to you by subordinate employees.  more...

Negotiating Preparing for a Negotiation Negotiating: Preparing for a Negotiation offers the student information about the different types of objectives and variables, how to identify objectives and variables, and how to establish negotiation requirements. This program also covers methods for researching the party with whom the negotiation will be held, as well as what types of information to find, such as the other party's reputation,  more...

Project Management Project Cost Management ... budget. You will learn how to make accurate estimates in order to improve project decisions, create accurate budgets, and effectively control costs throughout the project. Learn To: Understand the cost estimating process. Understand the cost budgeting process. Understand the cost control process. Audience: The target audience for this course is individuals interested in  more...

Advanced Project Mgmt Project Estimating Techniques ...it covers how to avoid common estimating mistakes and how orders of magnitude help gauge the accuracy of estimates. Finally, it teaches steps for explaining estimates to stakeholders, how to document estimates, and how to improve them. Learn To Given a set of information, use life-cycle projection to calculate an estimate. Calculate  more...

Access 2003 Proficient User ... Page Wizard. To set the sort order for a report. To publish a table to Excel. To identify options in the Import Spreadsheet Wizard. To back up a database. Audience The target audience will range from new users to power users, although the vast majority will have had some exposure  more...

Project Leadership Leading the Project Team ...ting with Icon's Human Resources Director, Lori Myers. In order to help you prepare for your responsibilities leading a project team, Lori will ask you series of questions about the kinds of characteristics, skills, and leadership styles that a good project team leader should exhibit. Unit 2: Prioritizing and Completing Projects (0.5 - 1 hour) Identify ways to  more...

Managing IT Projects Project Control Closure ...nce reporting, quality management, and risk management in order to check your understanding of these topics. Unit 3: Project Completion (1 - 1.5 hours) Identify how administrative closure applies to projects. Identify the purpose of the a Closeout a a and a Lessons Learned a a reports. Identify steps  more...

Team Management High Performance Teams In Team Management: High Performance Teams, you will learn the concepts behind effective team leadership. Your goal is to adjust your leadership abilities to meet the needs of a diverse collection of individuals as you lead them through a team project. If you are a strong team leader, you will successfully release your company's product before the competition and save your company. Learn To  more...

Team Leadership Developing A High Peformance Team ...need to follow the guidelines for choosing a team type in order to build consensus among your co-workers. Unit 2: Creating the Team (0.5 - 1 hour) Arrange in the correct order of completion the stages of team development. Follow steps for developing a team communication process. Identify elements of effective teams.  more...

Team Leadership Conducting Productive Team Meetings ...5 - 1 hour) Identify the correct order of the steps for conducting a team meeting. Follow steps for conducting a team meeting. Use guidelines to maintain productivity during team meetings. Encourage positive participation during team meetings. Select examples of tools used in  more...

Team Leadership Promoting Your Team s Effectiveness ...n. The Software Development group was recently divided in order to add a new area of focus: custom software development. Nearly half of the programmers and sales personnel from the traditional software development group will be making the move into custom development with you. As head of the Software Development group, it is your job to meet with Don, Greg, and Stacey to develop goals for your  more...

Team Conflict Working in Diversified Teams Team Conflict: Working in Diversified Teams offers the student information for understanding diversity, being part of a diverse team, and resolving conflict in a diverse team. The program covers factors that contribute to team diversity, guidelines for effective communication, and approaches for achieving goals in a diverse team. Learn To Apply guidelines for  more...

Team Conflict Overcoming Conflict with Communication ...t. Learn To • List in order the communication process. • Use the communication process in a team conflict setting. • Use the process for managing conflict in a team setting. • Identify the strategies for managing conflict. • Apply  more...

Principles of Marketing Distribution Strategy ...employees who want to learn basic marketing principles in order to influence the marketing goals of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Distribution Channels (0.5 - 2 hours)  more...

Project Teams Participating on a Project Team ... List the phases of a project's life cycle in the correct order. Select the requirements a project must meet to be successful. Resolve conflict in a project team meeting. Reach a consensus in a project team meeting. Listen actively during a project team meeting.  more...

Cross-Functional Teams Selecting Cross-Functional Team Members ... qualifications of three candidates for this position. In order to be successful, you will need to have a thorough understanding of the skills cross-functional team leaders should possess, as well as how to select such leaders. You will also need to consider potential barriers that will need to be overcome by the cross-functional team leader. Unit 2: Identifying Cross-Functional Team Members  more...

Organizational Learning Developing a Knowledge Mgmt System ... Ronald Spear. Icon's executives have determined that, in order to reach and maintain the company's desired productivity standard, a knowledge management system should be developed. Your goal for the simulation is to follow the process for drafting a KM strategy statement that is suitably aligned with the company's vision. Unit 2: Assessing Knowledge (0.5 - 1 hour)  more...

Organizational Learning Deploying a Knowledge Mgmt System ...ng for a pilot project. Arrange in order the steps for developing a pilot project. Follow the steps for developing a pilot project. Simulation Overview: Icon a a s book-publishing division, Antugua, is in the process of transferring their award-winning Global Book Encyclopedia into a CD ROM format.  more...

Site Server 3 0 Commerce Solutions Curriculum ...rver Administration Pages. Customize a Site Through the Order Process Pipeline. Work with Pipeline Components. Integrate Microsoft Wallet with Commerce Server. Incorporate Advertising in Web Sites with Ads Server. Implement Business-to-Business Commerce with the Commerce Interchange Pipeline. Secure a Commerce Server Site. C ontent Emphasis Skills-Based A udience  more...

Site Server 3 0 Commerce Solutions - Part 2 ...erent types of pipelines. Match the business-to-consumer Order Processing Pipelines with their functions. Identify the functions of business-to-business Order Processing Pipelines (OPP). Identify the functions of business-to-business Commerce Interchange Pipelines. Match the pipeline terms with their definitions. Perform the steps to add and remove components within an existing pipeline.  more...

Lotus Domino R5 Development Part 4 Making Your Application Run ...or using constants in the Formula language. Identify the order of evaluation for the formula statements in the Formula language. Write formulas in Domino Designer by using Online Help in a database. Write a function in the Script area that performs a string manipulation for a specific task. Identify the If statement that performs a logical operation for a specific task. Write a function in  more...

Programming XML XML Parsing This course introduces students to WebSphere Studio Application Developer. It provides a general over overview of XML parsing and it introduces students to the Simple API for XML (SAX) parser and the Document Object Model (DOM) XML parser. Learn To To identify features of the WebSphere Studio family. To identify features of WebSphere  more...

CIW Database Specialist Part 3 Database Interaction JDBC This is the third course in a four part series that teaches students about SQL, relational algebra, transactions and database security, and an introduction to the JDBC. This course covers SQL DDL commands, inserting, updating, and querying with DML statements, granting and revoking privileges with DCL statements. The course also teaches about relational algebra concepts, to include joins,  more...

Self Development Balancing Your Personal Professional Life ...s of stress in their life and pursue lifestyle changes in order to help manage various sources of stress. Learn To Differentiate among values, needs, and wants. Take actions to make your daily life reflect your priorities. Manage the sources of stress in your professional and personal life.  more...

SAP R 3 Service Management Scenarios ...ce processing, and how to settle and complete the service order. Learn To: a Access service processing. a Implement service processing. a Confirm service processing. a Settle and complete service orders. Audience The following audiences are targeted: Middle management. Project managers and members of project teams. Organizers and employees from IT. Employees  more...

CCNT Broadband Technologies v6 0 Part 2 ...nterface (BRI). Identify features of X.25. Sequence the order of events that occur in X.25 virtual calls. Identify characteristics of X.25 virtual circuit identification. Identify features of the Next Generation Network (NGN). Identify features of Signal System 7 (SS7). Identify features of signaling points. Audience: Candidates work in the data and telecommunications industries and  more...

E-Business Technology Fund Part 2 e-Business Apps Technologies ... management. Identify features of order management. Identify features of auctions. Sort features of secure Internet payments according to protocol. Match application components with their descriptions. Unit 2: XML (1.5 - 2 hours) Identify features and functions of  more...

Business Etiquette Communicating in Today s Workplace ...ne. Sequence the features of a business letter in the order they would appear in a letter. Audience The target audience for this series is any employee in an organization who wishes to understand business etiquette in the work environment, outside of the office while attending business functions, and during business travel. Deployment Options e-Learning Accreditation NASBA  more...

Telephone Skills Handling Difficult Calls This course stresses the importance of politeness and identifies the service that callers expect over the phone. The learner is guided through the steps to handle difficult calls including angry callers and abusive callers. Dealing with complaints is also covered. Techniques for effective call time management are explained. Call time can be considerably reduced through effective questioning and  more...

Managerial Leadership Leading Through Change ...ram highlights the types of information employees need in order to understand the need for and accept organizational changes, as well as guidelines for motivating employees through a change process and a process for solving problems encountered during change. In addition, this program discusses the phases of workplace grief and common sources of stress during times of organizational change.  more...

Frontline Leadership Positively Influencing Workplace Culture Frontline Leadership: Positively Influencing Workplace Culture covers the factors that determine workplace culture and outlines a process for leading employees through culture changes. This program also covers two styles of frontline leadership and offers tips for fostering a positive work environment, addressing negativity, and inspiring employee innovation. Learn To  more...

Excel 2003 Fundamentals ... Sort data in ascending and descending order. Identify options for filtering data using AutoFilter. Enter a basic formula. Identify methods for revising formulas. Identify types of cell referencing in formulas. Match AutoSum menu commands with their descriptions.  more...

Operations Management Operations Management Tools ...for problem solving to operations management decisions in order to accommodate the change. Unit 2: Transportation Models and Maintenance (0.5 - 1 hour) Identify how transportation costs can be minimized. Match the strategies for maintenance and reliability with their definitions. Identify the four strategies for improving  more...

Principles of Marketing Product Strategy Principles of Marketing: Product Strategy offers the student an overview of the information required to classify consumer and business products, create and promote brand equity, and implement new product development strategies. The program details the functions and objectives of packaging and labeling strategies, the stages of the consumer adoption process, and the four product development  more...

QuickBooks Pro 2005 Basic Accounting ... invoices, credit memos, sales receipts, checks, purchase orders, inventory, and bills. Further, the learner is taught to create budgets and generate reports. The course also deals with the procedure for protecting, sharing, and backing up data. Learn To: Learn about creating an invoice. Learn about modifying an invoice. Learn about creating a custom invoice template. Learn  more...