From Serebra Learning Corporation
Leadership and Team Development: The Effective Leader 


MAXIM TRAINING This course will make you a more effective leader - whether you're responsible for leading a project, a team, a a department or even a company! Whatever your role, we're assuming you must lead people in order to achieve results. This course focuses on
ACTION you can take to ensure people follow you so you get results.
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Oracle Applications 11i Order to Cash: Pricing 
This course introduces learners to the
R11i Order Management suite of products and its use within the
Order to
Cash process. The course covers order management process flows, application functionality, and requirements for managing and controlling sales order fulfilment. This course also covers customer management, sales credits, pricing, and picking and shipping
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The Pharmaceutical Industry Overview Version 2 
...g to pricing, safety, marketing and regulatory issues. In order for companies to remain competitive in a highly regulated and rapidly changing pharmaceutical industry, they must constantly improve the way products are developed, produced and marketed, and the way the supply chain is managed.This course provides a high-level overview of the pharmaceutical industry environment, including its key
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Sales Negotiations Negotiation Strategies 
In
Negotiation Strategies, you will learn about common negotiating strategies, factors that should be considered when choosing a strategy, and how to create the proper atmosphere for negotiations. You will also learn about elements that can derail negotiations as well as guidelines to help keep them on track. In addition, you will learn how to deal with demanding clients and how to adapt when
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Communicating Effectively Build Customer Rapport 2 
This course provides learners tips and techniques to improve verbal and written communication skills in order to deliver excellent customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and
Internet technologies
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Using Surveys to Measure Customer Satisfaction 
If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere. It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will
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Information Technology IT Industry Overview Version 1 
... time, the customer is demanding more value per dollar in order to justify IT spending. Rather than ad hoc purchasing to solve a specific problem, customers are evaluating IT purchases in light of how they will serve strategic business needs and fulfill more fully defined processes and architectures. This reflects a fundamental change for the business IT industry, which affects and blurs the
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The Call Center Industry 
When people pick up a phone and hear someone greeting them from the
XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts:
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Effective Communication Skills 
... an emotional response to contacting a support center. In order to effectively communicate, the
Customer Support Specialist (
CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting
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An Introduction to Project Management PMBOK-Third Edition aligned 
...quality, and time expectations of all invested parties in order to accomplish a temporary endeavor. This is the mission of project management. Challenging? Yes. Impossible? No. All industries employ project managers to implement processes as a way to control business. In fact, the field of project management is rapidly expanding, as more companies become project-based organizations. However,
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Project IT Management Simulation - The Early Stages 
...iver the customer's new vehicle to their home or work. In order to make web purchasing a reality, the company's IT department has been tasked with upgrading the company's web site to include these features, and you are responsible for overseeing this project. This simulation is IT project managers, and IT professionals preparing to take on IT project management responsibilities; managers who
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Project IT Management Simulation - Design to Rollout 
American
Auto is a large automobile company that designs, manufactures, and markets cars and trucks worldwide. With its one price and no-haggle sales approach, the company has been very successful and enjoys a continuous increase in its customer base. To further simplify the buying process,
American Auto has recently embraced the idea of upgrading its web site's virtual showroom to allow for
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Telephone Skills for Business Professionals Simulation 
...launches, awards ceremonies, and business conferences. In order to do your job well, communicating effectively with customers over the telephone is a must. Naturally, you must use professional telephone manners at all times and make appropriate use of telephone technology. Building trust over the telephone and tailoring your telephone responses to your customers' communication styles are also
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Presenting Your Ideas Captivate Your Audience 
Presenting
Your Ideas:
Captivate Your Audience, is the fourth of four courses in this curriculum. After the completion of this course you will be able to recognize the components of effective delivery strategies, list ways to use visual aids in a manner that supports your script, identify the steps for responding effectively to audience questions and identify the five categories for assessing
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Leading Effective Business Meetings 
Since there are more than 11 million meetings held every day in the
United States, there is a good chance that your life is full of meetings. There is a general agreement among business professionals that most meetings are not well run. They often waste your time, drain your energy, seem to have no purpose, and bear few positive results. Are you tired of attending meetings like this? Are you tired
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Giving Feedback to Colleagues 
...order to improve performance at work. In this course, you will discover how to provide effective feedback to colleagues at the same level as yourself, and to those above you, in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback, you will learn a logical process for giving feedback.
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Optimizing Email at Work 
...ss world, e-mail is used to do everything from processing orders to supplying information. Because of the limitations of telephone communication when people who are very busy or sometimes in different time zones work together, e-mail use is on the rise in U.S. E-mail offers a plenitude of new opportunities for business, but understanding how to properly use it is essential in order to take
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Teamwork and Results Without Authority 
...? Legendary
Alabama football coach
Bear Bryant said, " In order to have a winner, the team must have a feeling of unity; every player must put the team first--ahead of personal glory."
Yet, according to general
George S. Patton Jr., "If everyone is thinking alike then somebody isn't thinking."
When it comes to getting results without authority on your team, it's necessary to do both. In this
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Improving Your Cross-cultural Communications 
Picture the scene. You've been asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation? Thankfully, there are things you can do to improve your cross-cultural
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The Process of Interpersonal Communications 
It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of
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Leadership Development for Technical Professionals 
...al skills such as facilitation and conflict resolution in order to deal with work teams effectively and the problems that can arise in the work setting. This course will develop your abilities to plan and facilitate productive meetings, resolve conflicts, and create team-based approaches to managing. These skills will better prepare you for your role as a manager, and assist you in motivating
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Initiating a Succession Plan Simulation 
...6 months to one year from the start of development, so in order remain profitable, the company relies on a highly skilled research and production staff to collate data, analyze markets and write reports with extremely short turnaround times. More often than not, these studies are pre-marketed, so late deliveries or aborted projects can be quite costly. You are a VP and
Principal Analyst for
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Implementing a Succession Plan Simulation 
...6 months to one year from the start of development, so in order remain profitable, the company relies on a highly skilled research and production staff to collate data, analyze markets, and write reports with extremely short turn-around times. More often than not, these studies are pre-marketed, so late deliveries or aborted projects can be quite costly. URG has experienced dramatic growth over
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Managing in a Global Business Environment 
... and operate their businesses, transforming themselves in order to cope with these demanding circumstances. For today's business managers the need to comprehend these strategic drivers for change is imperative. In order to survive, managers need to be able to respond appropriately, not just for today, but for the organization's future success. This means they must plan, organize, direct, and
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Managing Cross-Functions 
...w rely upon other divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of value chains. These developments place a premium on managers implementing new strategies to develop organizational learning
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Coaching Trends 
...l meeting, set boundaries, and deal with team tension. In order for coaching to improve the bottom line for your organization, you must display an ongoing commitment to coaching. Coaching works in all directions--consider upward and peer-to-peer coaching--which is one of the reasons it is so powerful. Total confidentiality and life coaching can also help to foster a long-term coaching strategy
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Strategic Approaches to Workforce Planning and Employment HRCI SPHR 
...order to remain competitive in the business world, organizations must ensure that they employ the right people in the right numbers at the right time. Workforce planning and employment involves the processes of planning, developing, implementing, administering, and ongoing evaluation of recruiting and hiring to ensure that the workforce will meet the organization's strategic goals and
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Managing Yourself and Those Around You 
Successful administrative support professionals must be good managers. This means managing their own time and energies, as well as cooperatively working with their boss and co-workers. This course teaches successful strategies for dealing with the myriad demands on the time, resources, communication skills, and organizational powers of administrative assistants. Administrative support
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Six Sigma--Lean Tools for Control 
...llocates all of an organization's processes in sequential order, restructuring the manufacturing method to reduce wasteful activities, such as over-production, waiting, and material hand-offs. Whereas
Six Sigma tools focus on an organization's specific aspects, lean tools evaluate the entire operation. In this course, you'll learn about both methodologies and how lean tools can be implemented
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Scoping the Six Sigma Project 
...s on, and more importantly, what the team should avoid in order to make
Six Sigma projects successful. You'll learn to avoid common mistakes and pitfalls that can trip up even the most experienced Six Sigma leader. This course revisits many of the activities of the
Define step of the Define,
Measure,
Analyze,
Improve, and
Control (DMAIC) process. These acti Candidates for Black Belt
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Experimenting for Process Improvement 
... on the impact of single factors on response or yield. In order to achieve breakthrough improvements, however, it is necessary to determine how multiple interacting factors impact response. This course introduces the sophisticated statistical tools used to optimize performance during the
Improve phase. You will learn about
Response Surface Methodology (
RSM) and how it is used to model the
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Six Sigma DMAIC Analyzing the Data 
... dig deep enough, to where the solutions are simplest. In order to employ
Six Sigma, you need information on how to use the data that's relevant to the problems in your business process. In
Lesson 1 you'll explore the best methods to present and interpret the data that reflects a problem. In Lesson 2 you'll look at the skills and tools that can help you analyze the data to get at the real cause
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Elements of Marketing Strategy 
...lop a powerful, and well-documented marketing strategy in order to get your new product or service approved. This course is designed to give you a strong start in developing your marketing vision, direction, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their influence on your
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Managerial Skills and Abilities 
...zation is determined by the quality of its management. In order to bring quality and excellence to an organization, managers need certain skills, tools, and abilities in all their functions. These skills and abilities relate to their understanding of management principles and theories, key organizational functions, and their mutual interrelationships.This course explores basic principles of
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Quality Systems Models and Theories 
...e mission and vision statements and the strategic plan in order to be effective. As an organization evolves, its quality plan must be monitored and revised in order to reflect these changes. This course explores the quality mission, plan, and methodologies and discusses the importance of effective monitoring, documentation, and implementation. It examines various quality models and theories
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Inventory Management 
In today's economy, companies must be able to move large quantities of product quickly to locations across the globe. Overnight delivery methods have drastically altered customers' expectations regarding delivery times. Lead times of four to six weeks are no longer acceptable. In light of these changes, effective
Inventory Management is no longer static- the emphasis is on movement, and quick
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Principles of Marketing Fundamentals of Marketing 
Principles of
Marketing:
Fundamentals of Marketing offers the student an overview of the information required to identify key marketing terms, language, and concepts. The program details the elements of the marketing mix, the stages of the product life cycle, and the proper steps to implement the market segmentation process. Managers, supervisors, and employees who want to learn basic marketing
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Principles of Marketing Product Strategy 
Principles of
Marketing:
Product Strategy offers the student an overview of the information required to classify consumer and business products, create and promote brand equity, and implement new product development strategies. The program details the functions and objectives of packaging and labeling strategies, the stages of the consumer adoption process, and the four product development
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Introduction to Brand Management 
...ll demonstrate how each ingredient reacts to the other in order to create a valuable, long-lasting brand. First, you will learn about the responsibilities of a brand manager, from conception of a brand to building, evaluating, and maintaining brand equity. Then, you will be introduced to a brief history of branding and its intended purpose. This also includes the elements of a great brand, and
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Principles of Marketing Distribution Strategy 
Principles of
Marketing:
Distribution Strategy offers the student an overview of the information required to identify types of distribution channels, select appropriate distribution partners, and develop an efficient distribution system. The program details the steps for selecting suitable distribution channel partners, the goals your distribution strategy should achieve, and the process to manage
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Attorney-Client Privilege 
This course covers the attorney-client privilege that protects communications between attorneys and their clients and ensures their confidentiality. Many corporate businesspeople are not sure of their rights under the attorney-client privilege, and as such risk destroying the privilege and losing their rights. This course defines attorney-client responsibilities and examines how the privilege
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Dealing with Sexual Harassment Simulation 
...asks you out on a date and says that you should accept in order to get a promotion and raise, you will need to take action to deal with the situation. This simulation is based on the
SkillSoft series "
Harassment" and contains links to the following courses:
LCO0201 and
LCO0202. Note that the intent of this simulation is to illustrate ways of responding to sexually harassing behavior. The types
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Equal Employment Opportunity EEO 
... the types of questions that can, and cannot, be asked in order to avoid charges of unfair discrimination. In this course, you will learn the
Equal Employment Opportunity laws that prohibit unfair discrimination in the workplace and how these laws apply to you. This course will educate you on how to avoid discrimination in the recruiting and hiring process, and what occurs when a discrimination
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Family Medical Leave Act FMLA 
...and the law of the
Family and
Medical Leave Act (
FMLA) in order to protect yourself from losing your job or benefits. FMLA is only relevant to U.S. based employers and their U.S. based employees. In this course, you will learn the guidelines of FMLA and how they apply to you. This course will educate you on who is eligible and covered under FMLA, benefits and employer obligations, medical
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Project Management Fundamentals 
...ere you need to deliver the best products and services in order to sustain your business. To meet the demands of modern businesses, you need to prioritize the projects in hand, ensure smooth project execution, and develop quality products in the stipulated time and within the allocated budget. To achieve these goals, you must use the latest project management techniques that enable you to
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OS 390 REXX Programming Fundamentals 
...XX instructions used to define and vary program flow, the order in which program instructions execute. Flow control is examined by using keywords to vary the order of execution. Students will examine the ways data can be shared between a calling host environment program and the
REXX program which is called, or between a REXX program and a subroutine or function. REXX instructions that support
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OS 390 REXX Program Development 
...XX instructions used to define and vary program flow, the order in which program instructions execute. Flow control is examined by using keywords to vary the order of execution. Students will examine the ways data can be shared between a calling host environment program and the
REXX program which is called, or between a REXX program and a subroutine or function. REXX instructions that support
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Legal Ethical Social Global and Taxation Issues 
This
WestNet e-Learning module provides a look at some of the legal and social issues to consider in your work as a
Web professional. As the Web has become more entwined with our personal and professional lives, the laws, rules, and customs of the day-to-day real world have necessarily followed. In some cases, this has meant applying existing laws and customs to the
Internet. In others, new laws
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IPv6 
To intoduce
IPv6, explain its features, and discuss how it can be implemented
Technical support personnel, system engineers, network administrators, network managers, integration specialists
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Operation and Configuration of Cisco IOS Routers 
...figuration tools to establish connectivity to a router in order to complete the initial router configuration and to verify the default configuration and status of a functioning access-layer router
Individuals new to networking concepts and terminology; individuals preparing to take the Interconnecting Cisco Network Devices (
ICND) learning path; anyone preparing for the
Introduction to
Cisco more...
Workplace Hazardous Materials Information System 
...utions that
Canadian employees and employers must take in order to safely use, handle, and dispose of hazardous chemicals in the workplace. The intent of the information in this course is to help prevent/minimize employee exposures to the materials and minimize accidental releases of the material to the work environment. The content in this course is designed to comply with the intent of the
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Hazard Communication 
... precautions that both you and your employer must take in order to safely use, handle, and dispose of hazardous chemicals in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify the routes of chemical entry into the body define various categories of chemical hazards interpret warning labels interpret information
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Microsoft Project 98 Basic 
Microsoft
Project 98 is the leading project management software tool. This course provides an introduction to project management and using Project 98 to help manage projects. After completing this course, you should understand basic principles of project management and be able to use Project 98 to assist in creating a project
Work Breakdown Structure and in sequencing tasks in order to create a
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Adobe Illustrator CS2 Getting Started 
This course teaches fundamental concepts and skills for working with
Adobe Illustrator CS2 to create artwork for both print and the
Web. The topics in this course cover capabilities and tools of
Illustrator, the interface, image considerations, how to save and print Illustrator files, and working with basic shapes, selecting images, and color. The course is intended for the basic end user who
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Adobe Illustrator CS2 Designing 
This course teaches fundamental concepts and skills for working with
Adobe Illustrator CS2 to enhance artwork. The topics in this course cover commands and tools available in
Illustrator to create enhanced illustrations by using paths, masks, text, and typography in the artwork. The course is intended for the basic end user who wishes to use Adobe Illustrator CS2 to construct vector illustrations
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Adobe Illustrator CS2 Establishing Depth Dimension 
This course teaches advanced concepts and skills for working with
Adobe Illustrator CS2 to create complex illustrations. The topics in this course cover tools of
Illustrator that enable the learner to create advanced illustrations using fills, strokes, layers, and colors. The course is intended for the basic end user who wishes to use Adobe Illustrator CS2 to construct vector illustrations and
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Adobe Illustrator CS2 Beyond the Basics 
This course teaches advanced effects used for illustrations, printing illustrations, and creating
Web files of illustrations in
Adobe Illustrator CS2. The topics in this course cover transformation tools, filters and effects, printing options, and exporting illustrations onto the Web. The course is intended for the basic end user who wishes to use Adobe Illustrator CS2 to construct vector
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Microsoft Windows Server 2003 Designing Security Part 1 
The course covers designing a secure network infrastructure. Topics include assembling the design team modeling threats and analyzing security risks in order to meet business requirements for securing computers in a networked environment. The course encourages decision-making skills through an interactive tool that simulates real-life scenarios that the target audience may encounter. This course
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