Online Organizations eLearning - Training Resources

Strategic Planning and Management ...y, the art of planning is critical to the future focus of organizations. Performing at a higher level is now paramount to organizational longevity. Often times there is need for split second decison making. This course provides a strong foundation and global perspective around the concepts and tools used for Strategic Planning and Management. The course is designed to build on concepts of the  more...

Business Organizations and the Law ...organizations and the criteria that defines their operations. By allowing for the creation of different kinds of business organizations, society ensures that different kinds of businesses can exist to meet the different demands of the marketplace. These business organizations may appoint individuals to act on their behalf. They also must abide by certain minimal standards regarding working  more...

Human Resource Management in the 21st Century ...ocations all contibute to the HR challenge within today`s organizations. Today the battle to recruit and retain organizational talent presents new and different paradigms. Human Resource Management in the 21st Century takes the participant from the traditional HR practices, to the focus on new and innovative HR practices of the 21st Century. Focusing on theory, practice and application, this  more...

21st Century Assertiveness and the Art of Persuasion ...y. The quest for dominance in our global economy and how organizations posture themselves to respond to this challenge will make or break their success. 21st Century Assertiveness and the Art of Persuasion examines the cultural, environmental, and emotional aspects of Assertivesness and Persuasion and provides tips and tools to do both in today`s global economy. The participants will gain  more...

Introduction to ISO 9001:2000 ...is increasingly becoming the standard for doing business. Organizations worldwide are implementing ISO 9000 Quality Management Systems. What is ISO 9001:2000 and what does it require? Learn to understand the requirements and apply the standard within an organization. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and  more...

Cisco CCNA Internetworking Technologies 1 This unit teaches networking technologies from host-based to global internetworking. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit explains the evolution of networks from the traditional host-based architecture to the global internetworking architecture of today. The unit  more...

Cisco CCNA Internetworking Technologies 2 ...d flow control for the Data Link Layer and identifies the organizations that define the communication and networking standards for the Physical Layer. Described also are the different coding types used in a LAN and the coding type used in Ethernet. The unit also describes the different types of media used for communication in LANs and WANs, the different topologies used in a LAN, as well as the  more...

Communicating with Power: Resolving Conflict ...s for integrating conflict resolution into the culture of organizations.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a beginner. For PC use. Communicating with Power: Resolving Conflict This course covers the basic types of and responses to  more...

Whistleblowing When How and Why The federal government spends half a trillion dollars annually on medical care - one-quarter of its budget, and fraudulent claims may total $50 billion this year. One major source of fraud is the submission of false claims for government funds, such as Medicare and Medicaid. Whistleblowing The federal government spends half a trillion dollars annually on medical care - one-quarter of its budget,  more...

Trade Secrets & Their Protection Protecting trade secrets is more important than ever today, as companies look for ways to get ahead and stay ahead of the competition. Prudent companies are recognizing the need not only to protect their own confidential business information as trade secrets, but also to guard against the misappropriation of others` trade secrets. Trade Secrets Protecting trade secrets is more important than ever  more...

Starting A Business?: How To Develop An Effective Business Plan ...s plan that either gets rejected or doesn`t leverage your organizations global comparative advantage. And, if you think you understand your business after completing this self-paced tutorial you`ll gain new and invaluable insights into it`s success factors and strategic `drivers.`. All companies should have a business plan. A well researched, analyzed and written Business Plan can be used by  more...

Six Sigma Green Belt Personal Training Library ...Library is a prerequisite to the Black Belt Library. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project components internally on real life (versus contrived) situations. The Six Sigma Green Belt Library gives one learner access to four core Green Belt courses: Six Sigma Start-Up, DMAIC Problem-Solving, SPC Workout, and  more...

Six Sigma Black Belt Personal Training Library ...ibrary as a prerequisite for the Black Belt Library. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project components internally on real life (versus contrived) situations. The Black Belt Library gives one learner access to our four core Black Belt courses: FMEA Investigator, Advanced SPC, Measurement System Analysis, DOE:  more...

Six Sigma Management and Leadership Training Program ...on of Six Sigma in your organization. Self-Directed. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project components internally on real life (versus contrived) situations. In the 21st Century, and its global economy, the skills of Process Efficiency is paramount to an organization`s longevity and success. This course provides an  more...

Record Management & Retention Policy Use A company's corporate records are one of its most important and valuable assets. Almost every employee is responsible for creating or maintaining corporate records of some kind, whether in the form of paper, computer data, microfilm, electronic mail or voice-mail. Letters, memoranda and contracts are obviously corporate records, as are things such as a desk calendar, an appointment book or an  more...

Principles of Home Inspection: 100 Hour Professional Development Certificate ...firm or its technical staff, are members of the following organizations: American Society of Home Inspectors? American Society of Mechanical Engineers American Society of Heating, Refrigeration and Air Conditioning Engineers Canadian Association of Home and Property Inspectors Canadian Employee Relocation Council Heating, Refrigeration and Air Conditioning Institute of Canada International  more...

Newsletter Writing for Non-Profit Organizations ... concept through mailing on a limited budget. Non-Profit Organizations have unique budgetary issues when it comes to collateral materials such as newsletters. Often an information source as inexpensive to produce and distribute as a newsletter is overlooked due to misunderstanding the amount of work and expense involved. In this course the Student will learn how to create a quality newsletter  more...

Medical Terminology Training ...by hospitals, clinics, doctor offices, health maintenance organizations (HMOs), mental healthcare facilities, insurance companies and government agencies; some work from home as independent consultants using medical billing and coding programs and other computer software. Our Medical Terminology Home Training Program is designed for those who require a solid medical terminology background for  more...

Legal Nurse Consulting Certificate Program This program prepares students to practice as Legal Nurse Consultants. It is a 16 week course of study. Upon completion, students are eligible to receive Certification from the American College of Legal Nurse Consulting. This course is 90 contact hours of study. INTRODUCTION: Welcome to the Legal Nurse Consulting Certificate Program. College You have made a wise decision to pursue study and  more...

Learning to Avoid Questionable Interview Questions Many aspects of employment are heavily regulated in the U.S., none more than the interviewing and hiring process. State and federal statutes and court decisions prohibit employers from discriminating against certain groups of people and from taking actions that impact those groups adversely and unfairly. Questionable Interview Questions Many aspects of employment are heavily regulated in the  more...

ISO 13485 Medical Devices General Employee Training ...485:2003 is a Quality Management System (QMS) specific to organizations providing medical devices, regardless of the type or size of the organization. This course provides a basic understanding of ISO 13485: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later.  more...

Information Technology Infrastructure Library (ITIL) ...amework. ITIL is becoming the standard of choice for many organizations in terms of operating IT practice as well as demanding ITIL certification for their employees. This course can be completed in as little as 2 hours but more time is suggested for in depth understanding. Information Technology Infrastructure Library (ITIL) Lite This eLearning course has been designed to offer a high level  more...

How To Master Performance Management ...s and other leaders in today's competitive and fast-paced organizations. Learn how to maximize the contributions of each employee by setting effective goals, monitoring accomplishments, recognizing achievements, and disciplining or redirecting those who are not meeting performance requirements. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for  more...

Grant Writing Fundamentals for Non-Profit Organizations A self-paced & directed class that gives you the tools to effectively prepare grant proposals to seek funding for non-profit organizations. This self-paced class will give you the tools you need to efficiently and effectively prepare grant proposals to seek funding for non-profit organizations. To keep the cost of this course low we do not provide instructor interaction.  more...

Front Desk Agent- Instructor Led ...l databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE. Benefits of Front Desk Agent: The Front Desk Agent Quantum Learning's Front Desk Agent Tourism Career Sampler is an informal and interactive program loaded with background knowledge, definitions, skills, practical exercises, suggested career path and resources to aid the participants in their choice  more...

Fair & Unfair Competition Rules The rules regarding what is fair and unfair competition affect virtually all of a company's business decisions hiring, marketing, sales, customer-relations, and research and development, among others and are important for employees to understand. Violations of these rules can be very damaging to a company generally and, in some cases, to individual employees. Unfair Competition The rules  more...

Ethics and Compliance Basics Reinforcing ethical principles and educating company members about compliance with the law is an ongoing and important responsibility. A company is only as ethical and compliant as its directors, managers and employees. Ethics and Compliance Basics Reinforcing ethical principles and educating company members about compliance with the law is an ongoing and important responsibility. A company is  more...

Effective Management Principles Within the Law Effective management is vital to a successful company. Too often, individuals who have excelled in a company due to a specific skills set are promoted to managerial positions before having adequate management training or any at all. Managing within the Law Effective management is vital to a successful company. Too often, individuals who have excelled in a company due to a specific skills set are  more...

Customer Astonishment: The Commitment to World-Class Customer Care ... coach, Darby has worked closely with hundreds of leading organizations in 25 countries on five continents. Millions of individuals have benefited from his eye-opening, highly energizing keynotes and educational presentations. Early in the 1990s, he developed the concepts of Customer Astonishment that have helped to transform many organizations. His clients range from federal government  more...

Copyright Law Basics & Workplace Activities Copyright law affects the workplace activities of many employees on a daily basis. Copyright protection extends to newspaper and magazine articles, instructional videos, web sites, computer Courses, and even elevator music. Most people recognize the presence of a copyright by the symbol , but even in the absence of the symbol the material may be protected by copyright law. Copyright Law Basics  more...

Computer Security Awareness Training (CSAT) Computer Security Awareness Training (CSAT) provides employees with the critical knowledge and tools to prevent the destructive impact that hackers, viruses, and improper PC maintenance can have on your organization`s productivity, as well as protecting your organization`s critical assets and valuable intellectual property. Computer Security Awareness Training (CSAT) provides employees with the  more...

Comprehensive Medical Coding Training ...by hospitals, clinics, doctor offices, health maintenance organizations (HMOs), mental healthcare facilities, insurance companies, law offices, and government agencies. Coders may work from home as independent consultants using medical billing and coding programs and other computer software. Medical coding is the process of using a system of numbers to represent various medical problems,  more...

Comprehensive Leadership Training ...nown fact that effective leaders make effective teams and organizations. Such leaders not only put their teams on a higher trajectory but also increase the pace of their own careers. This course intends to sharpen the leadership skills of managers and would be managers. The course takes a comprehensive look at leadership from most perspectives so as to give the trainees a deep understanding  more...

Business Ethics Conduct Policy Statements It is widely agreed that every company needs to have a policy statement on legal and ethical conduct. The Organizational Sentencing Guidelines require that a company "must have taken steps to communicate effectively its standards and procedures to all employees and other agents, e.g., by requiring participation in training Courses or by disseminating publications that explain in a practical manner  more...

5S TRAINING ...Additionally, Eric has worked as a consultant to numerous organizations in a variety of industries, including aerospace, automotive, electronics, food processing, and fabrication. Eric is an accomplished trainer and coach to managers, supervisors, and team leaders in operational settings. He gains instant credibility because he has actually ?been there, done that.? He brings a wealth of  more...

401(k) Training & Certification Program ... some of the hardest and most complex tasks undertaken by organizations. Our 401(k) Plan Training & Certification Program is loaded with information on plan design, administrative options, and compliance requirements - all written in non-legal terms and supported with numerous tips, examples, and interactive questions - that help you to understand the many and complex 401(k) rules. There is  more...

How To Master Personal And Family ...and sacrifice their lives in order to get ahead. Now most organizations understand that employees are whole people who show up for work each day, people who want to be effective not just on the job, but in their personal lives as well. This bundle helps employees deal with some of the thorny issues facing people at various stages of their lives, whether taking responsibility for elderly loved  more...

Communicating in Sales Teams ...unication plays in disbursing information? The success of organizations in today's business climate depends on the fast, efficient dissemination of information, and that can only come about through effective communication. This fact is true at the corporate level, at the sales level, and indeed at every level of the company. At a time when rapid change is now the norm, employees need  more...

Views on Organizational Change ... to change is intensely personal. But, to a large extent, organizations change in predictable ways and for predictable reasons. Similarly, the ways in which people respond to change tend to follow predictable patterns. Being able to think of yourself as part of this larger picture is a big help when you set out on a journey of change. "Views on Organizational Change" gives you an insight into  more...

The Role of Critical Thinking in Organizations In the organizational arena, applied critical thinking skills provide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay  more...

Strategies for Facilitating Critical Thinking ...lly, reflection is becoming more part of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined repetition of established formulas. Today, people at all levels of the organization are asked to think in new ways about themselves, their work, and their organizations. In this course, managers can  more...

Understanding Organizational Ethics An organization's culture evolves from the values of its members. However, organizational culture and ethics are more than the sum of their parts. Organizations develop a self-sustaining and durable system of ethics that exerts a powerful influence on the actions, decisions, and behaviors of all employees. This course gives employees the ability to recognize ethical patterns and practices in an  more...

The Foundations of Creativity and Innovation ..., or is there a particular reason for it?As more and more organizations encourage employees to propose creative and innovative ideas in the workplace, it's imperative that you understand the foundations of creativity and innovation, how creative thought happens, and what is needed to stimulate it further.This course begins with definitions and an exploration of the science of creativity,  more...

Generating Creative and Innovative Ideas ...your ability to be creative and innovative. More and more organizations are turning to in-house human resources as a rich source of ideas in the knowledge economy. Indeed, the well-known mantra: "People are our greatest asset" has never been so accurate.This course is designed to help you to boost your creative toolbox. You will look at team methods of fostering creativity and innovation in the  more...

Problem Performance Improvement It is, of course, not enough to be just aware of problem performance in an organization; a manager needs to know how to improve performance. Most managers will begin with relatively informal approaches to improving performance. This will often take the form of a discussion between the manager and the problem performer in which the manager will want to advise the worker of the problem and then  more...

Addressing Problem Performance ... approach. This is the progressive disciplinary approach. Organizations need to have a clear and defined policy outlining their approach. Discipline is a very difficult time for both managers, and the employees they are applying this procedure to. So the onus on managers is to get it right. This means careful and conscientious planning of the actual process. Managers also need to be aware of  more...

Mentoring On-line ...organizations look and do business have generated a new business tool: e-Mentoring. Here's an opportunity to examine the challenges and advantages of e-Mentoring and explore how to adapt communication skills to electronic media. Learn how to grow and manage e-Mentoring relationships by effectively selecting and matching e-Mentors and prot??g??s, developing trust, using technology effectively,  more...

Starting the Change Process ...ry has a beginning, a middle, and an end. The majority of organizations consider change as a new beginning--a bright new day. But is that really the case? Ask your employees how they feel about change, and they'll often say, "It's unnecessary--we're doing just fine as we are." For them, change is the end of an era; an abrupt cessation of a comfortable way of life. It's your job to ensure that  more...

About 360-Degree Performance Feedback ...ely ten years old), public, private and non-profit sector organizations presently use 360-degree feedback. In fact, as of the mid-1990s, nearly all Fortune 500 and Fortune 1000 companies were using it. As well, many Global 2000 companies have incorporated this process as an essential complement to existing performance appraisal schemes. Upon the completion of this course, you will be able to  more...

Assessing Performance Continuously ...roles and relationships this is a challenge, but for many organizations, the role of the employee is more flexible, and reporting arrangements are more remote. The modern manager has to plan to appraise employees he may rarely see. The second stage is changing the annual performance meeting into ongoing communication about performance between the manager and employee. The manager must review  more...

The Key Stages of Coaching Coaching has many uses in organizations, and the sequence of coaching activities is similar in all of them. This course will involve learners in the continuous process of discovery, goal setting, action planning, and follow-up that distinguishes coaching from other development methods.  more...

Trends in Coaching ...or coaching? Is coaching just another popular fad, or can organizations really benefit from it? Every coach should be aware of the strategic uses of coaching: the organizational benefits that are offered, how coaching can be used to help coachees deal with positive and negative change, and ways of coaching innovators and mavericks. What factors are important when coaching teams? It's true that  more...

The Contact Center and the Technical Support Agent ...organizations have realized that it is easier to generate revenue from an existing customer base than to find new customers. Retaining customers has become paramount, and technical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as businesses realize the  more...

Customer Service Procedures ...ts handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide accurate documentation, and how to handle difficult customers. This  more...

Interacting with the Customer ...nt handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome communication problems, and how to use active listening. This course  more...

Excellence in Internal Customer Service ...g inwardly to find the answers to offering great service? Organizations consist of an independent chain of individuals and functional units, each taking inputs from one another and turning them out into external customer service. If everyone within the organization works to provide their "internal" customers with better service, then the end customers will receive a much higher quality service  more...

ITIL The Service Desk and Incident Management ...Organizations that provide IT services to internal or external customers need to provide excellent services to increase the quality of, and the profits for, the organization. The IT infrastructure library (ITIL) can help organizations achieve these goals. At the same time, ITIL can help organizations to increase external and internal customer satisfaction.The delivery and support of IT services  more...

ITIL Configuration and Release Management ...Organizations make substantial investments in their information technology infrastructures. That investment pays off only if the organization uses its information resources to increase productivity. Information technology planners and managers must understand how the components of the IT infrastructure interact if they want to eliminate waste and improve service to the users of the system. The  more...

ITIL Service Level and Capacity Management ...organizations must achieve and maintain a balance between the quality of IT service given and received in a manner that is both customer focused and cost effective. Simultaneously, organizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way.The delivery and support of IT services are divided into core processes within the IT  more...

ITIL Problem and Change Management ...approach to IT service management (ITSM), and it can help organizations set up rigorous processes to identify, classify, and resolve problems and errors, as well as identify and implement appropriate solutions.The delivery and support of IT services are divided into core processes within ITIL. This course covers two service support processes: problem management and change management. This  more...

ITIL Financial and Security Management ...organizations face numerous challenges every day. Two of the biggest challenges are to become and stay profitable and to protect their systems from unauthorized access. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help IT organizations set up rigorous processes to aid in their efforts to become and remain solvent and to  more...

ITIL V3 - ITIL and the Service Lifecycle ...Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal customer satisfaction. To be successful, an organization needs to have the capabilities to manage these services and good practices to  more...

ITIL V3 - Service Strategy Fundamentals ...organizations face a variety of challenges to maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL), Service Strategy is a phase of the Service Lifecycle that helps IT organizations create value for their organizations through their service assets. This course examines how value is created through service assets, and how these service assets can perform  more...

ITIL V3 - Service Design Fundamentals IT organizations must design their services according to their business objectives, thereby aligning those services with their business needs. Within ITIL, Service Design is a phase of the Service Lifecycle that helps IT organizations create the design specifications to provide these IT services.  more...

ITIL V3 - Service Design Processes IT organizations require information to create the design specifications necessary to provide IT services to their customers. Service Design processes are important because they provide organizations with information that will affect their decisions on designing solutions for new or changed services. This course is intended to introduce learners to the Service Design processes.  more...

ITIL V3 - Service Transition Processes and Principles IT organizations need to transition their service designs into operations. Service Transition processes are important to provide companies with information to ensure that their service design solutions will achieve their expectations. This course will help learners understand Service Transition processes.  more...

ITIL V3 - Service Operation Principles and Functions ...organizations must manage their day-to-day service operations according to their business objectives, so that their services are aligned with their business needs. Within the IT Infrastructure Library (ITIL), Service Operation is a phase of the Service Lifecycle that helps IT organizations manage their daily operations to provide these IT services. This course is intended to help learners  more...

ITIL V3 - Service Operation Processes IT organizations need to ensure that their services are operating properly. Service Operation processes are important because they enable organizations to correctly perform, manage, and control their day-to-day operations. This course is intended to help learners understand the Service Operation processes within the ITIL Service Lifecycle.  more...

ITIL V3 - Continual Service Improvement Fundamentals ...organizations should incorporate service improvement continually throughout the lifecycle of every service they provide to their customers. Within ITIL, Continual Service Improvement (CSI) is a phase of the Service Lifecycle that provides IT organizations the tools and processes necessary to continually improve their services. This course is intended to help learners understand how CSI will  more...

Discovering What Your Customers Want ...rectly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics.When customer satisfaction programs begin with a survey, and not a plan, the result is frequently customer dissatisfaction. To overcome this risk, you must begin by  more...

Improving Your Cross-cultural Communications ... is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation?Thankfully, there are things you can do to improve your cross-cultural communications and ensure that your clients or coworkers across the world become your greatest allies.In this course, you'll find out how to build rapport, appeal to receivers'  more...

The Client-Consultant Relationship Getting to know your clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization,  more...

American Business Formations in the 21st Century As a manager for your organization, you likely conduct business with numerous companies from different industries and of varying sizes and complexity. And just as you interact with individuals differently based upon their personalities and positions, so too, you conduct business with other companies based upon their different formations. In American business, there are four primary formations:  more...

Working for Your Inner Boss Personal Accountability ...organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On one level, the boss decides how employees will perform their jobs. How well an  more...

Managing Business Risk - Developing a Risk Management Plan Managing Business Risk: Developing a Risk Management Plan teaches learners about the various risk management models as well as factors that influence the risk management function in organizations. Students will also learn about the risk management environment that organizations face and the methods used to assess those risks.  more...

Managing Business Risk - Risk Assessment and Control In "Managing Business Risk: Risk Assessment and Control" teaches learners about risk identification and environmental scanning. Students will also learn about evaluation and control of risk within organizations and the methods for classifying various organizational risks.  more...

Performance Reporting and Stakeholder Management Any project requires good communication to manage day-to-day activities and ensure success of the project--project managers need to understand what a communications model is, and how it helps promote success and resolve differences. They need to plan out a strategy to ensure that needed information is gathered and produced efficiently. Finally, the project manager is responsible for distributing  more...

An Introduction to Project Management ...rapidly expanding, as more companies become project-based organizations. However, not all organizations and industries manage projects well. Some continue to waste time, money, and resources even after establishing procedures and protocols. A 1995 Standish Group survey showed that only 16 percent of software development projects finished on time and under budget, 31 percent were canceled, and  more...

Project Life Cycles and Stakeholders ...re easily one can keep the project on track and on budget.Organizations might "fast track" projects by overlapping phases, or "single track" projects by having set criteria to be met and deliverables to be handed off before moving forward. The choice of how to handle the project life cycle will depend on the type of project, particular industry, and specific deliverables. To make these project  more...

Communications Planning and Information Distribution Any project requires good communications to manage day-to-day activities and ensure success of the project. Project managers need to understand the processes of Project Communications Management, and how those processes help promote success and resolve differences among project stakeholders. Project managers need to plan out a strategy to ensure that needed information is gathered and produced  more...

Manager s Performance Guide - Team Conflict Skills ...organizations are experiencing unprecedented changes in how they define themselves and accomplish their work. Nowhere are these changes more evident than in organizations' training and development departments. Managers are increasingly being asked to show how their training efforts add value to the organization, and that means being able to measure performance. Have behaviors changed? How can  more...

Introduction to Requirements Planning ...r projects in accordance with existing standards in their organizations. They must identify key roles and stakeholders, decide on a work division strategy, identify requirements activities and requirements risk, and manage project scope. This course will examine the requirements planning and management knowledge area of business analysis. It outlines the fundamental tasks of planning and  more...

Introducing User-Centered Design To identify the principles and benefits of user-centered design and to determine a practical approach to promoting user-centered design methodology in organizations  more...

Tools for Planning and Managing Six Sigma Project Opportunities ...s course will examine the tools used in Six Sigma to help organizations make decisions and plan and communicate findings. These tools include affinity diagrams, interrelationship digraphs, tree diagrams, prioritization matrices, matrix diagrams, process decision program charts, and activity network diagrams. The course describes these tools, identifies their benefits, and uses real-life  more...

Six Sigma and Lean in the Organization ...ue to the complementary nature of the Lean approach, many organizations incorporate it into their overall Six Sigma strategy. This course will examine how Six Sigma and Lean help organizations achieve their strategic goals and why so many successful organizations attribute their success to them. The course first introduces the key concepts and contributors associated with Six Sigma, and then  more...

Introduction to Six Sigma ...ognition as a powerful method for business improvement in organizations. So, what is Six Sigma and why do so many successful organizations attribute their success to it? This course largely deals with answering these questions. The course traces Six Sigma's roots in traditional quality concepts, but also shows that it is not just about quality; it is also a metric, a philosophy, a balanced  more...

The Six Sigma Change Agent ... components of a successful communications strategy. Many organizations, and often even Six Sigma team members, are resistant to change. That's why this course offers you an introduction to the forms resistance to change takes at both the organizational and team levels. You'll also explore ways of overcoming resistance to change and of building a change-friendly environment. Six Sigma is a  more...

Six Sigma and the Voice of the Customer ...elped negate the influence of this business maxim. Today, organizations are admonished to heed the voice of customers and give them what they really want. "Voice of the customer," or VOC, is a Six Sigma?? term that refers to customers' actual, as opposed to assumed, product and service needs and desires. This course, Six Sigma and the Voice of the Customer, is a guide to understanding VOC and  more...

Design of Experiments DOE ...organizations have a solid understanding of how and why their processes fail to meet customers' expectations. Organizations use the Design of Experiments (DOE), a key methodology of the Six Sigma Improve phase, to quantify with statistical precision the factors that are causing this gap. Well-designed experiments result in effective process redesign, and ultimately, improved organizations. This  more...

Design and Analysis ...organizations are aiming to evaluate which process inputs have the most significant impact on the process output. Only by effective experimental design and subsequent analysis can organizations pinpoint areas for improvement. This course will enable you to choose between process methods, determine the most effective process, and take into account all of the necessary factors by designing and  more...

Taguchi and Quality Improvement ...tive process design or redesign, and ultimately, improved organizations. The Taguchi Method is a technique for designing and performing experiments to investigate processes where the output depends on many variables. The Taguchi Method allows the Six Sigma teams to avoid the tedious and costly task of running a process using all possible combinations of variables. By systematically choosing  more...

Lean Concepts ...better serving their customers. To meet these challenges, organizations have turned to Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business processes. This course explores how businesses that implement Lean Thinking learn how to reduce waste, streamline production and improve operational flexibility. Practical steps and  more...

Lean Tools ... the organization. By applying Lean tools and techniques, organizations can become more competitive, agile, and responsive to customer demands. This course highlights the implementation of Lean tools in the production and manufacturing environment. These tools have derived largely from the development of the Toyota Production System (TPS). In addition, the course examines how these improvement  more...

Preparing as the Interviewee ...g interviewees for detailed examples of past performance. Organizations have found that employees tend to do at least as well on new jobs as they did on their old ones. So the information and examples you provide to potential employers will often seal your fate. It's critical that you prepare yourself for behavioral interviewing.In this course, you'll learn how to locate opportunities and build  more...

Interviewing Effectively ...rview is at the heart of the recruitment process for most organizations, and successful interviews don't just happen. They are the result of careful planning and preparation. Interviews are time consuming, and although you will not want to skimp on them, you have to use the available time as efficiently as possible. This course shows you how to screen and manage the interview time efficiently.  more...

Strategic Approaches to Workforce Planning and Employment HRCI SPHR ...organizations must ensure that they employ the right people in the right numbers at the right time. Workforce planning and employment involves the processes of planning, developing, implementing, administering, and ongoing evaluation of recruiting and hiring to ensure that the workforce will meet the organization's strategic goals and objectives. This course prepares learners interested in the  more...

Strategic Approaches to Human Resource Development HRCI SPHR ...organizations must translate their vision into the necessary level of competencies needed to achieve goals. This course examines how human resource development (HRD) aligns the skills, knowledge, and abilities of staff to future organization and individual needs. In addition, the course looks at how an understanding of adult learning and organizational development can assist in staff  more...

Strategic Approaches to Total Rewards HRCI SPHR ...organizations is often employee salaries and benefits. Developing an integrated compensation and benefits program that aligns with strategic goals is essential for HR today. This course examines how compensation and benefits programs are changing. The course looks at how the total rewards system is becoming more popular and assesses how organizations need to revisit their compensation and  more...

The Reasons Why Diversity Matters ...orkplace, companies run the risk of becoming monocultural organizations that see things from a very limited perspective. The effects of this are far-reaching, right down to the company's bottom line. Establishing diversity in the workplace is not limited to laws that pertain to the hiring of women and minorities. Nor is it limited to managing or even honoring differences between people, but  more...

Planning a Diversity Initiative ...Organizations often rave about the great job they do at managing diversity; however, diversity isn't something that needs to be managed. Rather, diversity is an initiative that must permeate the company culture to be truly successful. Perhaps you've asked yourself, "How can I create an environment in which all team members, with their diverse backgrounds, can contribute to their full  more...

Managing in a Global Business Environment ...trategies that sustain their business growth. As a result organizations are changing the way they conduct and operate their businesses, transforming themselves in order to cope with these demanding circumstances. For today's business managers the need to comprehend these strategic drivers for change is imperative. In order to survive, managers need to be able to respond appropriately, not just  more...

Managing for High Performance ... managing these key people? This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing the talent to the competition. In addition, managers need to be able to evaluate an individual's performance and provide clearly defined outcome-based performance standards that create a  more...

Managing Upward Relationships Managing upward relationships is the art of consciously improving collaboration with superiors so that subordinate managers can reap the best personal and organizational results. Managers share the responsibility for managing the relationship with the top management and Board of Directors of the company. Taking advantage of that responsibility will strengthen motivation, productivity, and overall  more...

Becoming a Manager Leading and Communicating ...Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very good at your last job, but now you will need to  more...

Accounting for Partnerships Partnerships are voluntary organizations between two or more people that combine different resources in a business venture. These resources can be money, expertise, personal connections, or experience. Accounting procedures are established to ensure that each partner gets his/her share of the business income or loss. This course explores the accounting methods that pertain to partnerships and the  more...

Accounting for Corporations Did you know that basic accounting transactions for corporations are different than other types of business organizations? Do you need to learn more about the basic accounting principles of corporations? This course is designed to teach you how to perform basic accounting procedures specifically for corporations. You will learn how to record the issuance of stock and record transactions in the  more...

Foundations for Business Execution Have you ever sat in a meeting where your boss described a "new initiative" that was going to transform your business unit, only to see the initiative fizzle and die a few weeks later? Do you have big plans and long-term goals that never come to pass because you get so bogged down with day-to-day activities? When management announces "new plans" to revolutionize productivity in your organization,  more...

Business Execution in Action ... "executing business execution" in your organization. All organizations share three common key processes: the people process, the strategy process, and the operations process. One lesson will explore ways to employ the principles of business execution to improve and streamline these processes. All too often, organizations think of the people process, the strategy process, and the operations  more...

Leadership and Change ...ou consider to be exemplary leaders--people who led their organizations to greatness. What are the events or actions that led you to believe these leaders were exemplary? Was it the development of a new product, the revival of a failing business, or perhaps the start-up of an entrepreneurial venture? People who become leaders are individuals who triumph during times of turbulence, conflict, and  more...

The Model Leader ...how to dance the old dance. We all grew up in traditional organizations with conventional leader and role models. Now the music has changed. We don't know the new steps and there are not footprints on the floor." Peter R. Schools' words accurately reflect the challenges of leading today. You have to be able to develop a diverse team that can achieve optimum performance. You have to know how to  more...

Training for Business Results ...veness of your company's training investments. While most organizations evaluate participants' reactions to training, they rarely measure the effect of that training on job performance behaviors and organizational objectives. Many companies understand that evaluation and assessments should be linked to organizational objectives, competency profiles, and intellectual capital development. But  more...

Knowledge as Capital ...and income streams. A quick look at many Internet focused organizations points to a basic fact: There is a new kind of asset being valued in our economy. That asset is knowledge, the intellectual capital of the organization. The high potential return of leveraging the knowledge capital of an organization has led to company valuations that far exceed what used to be accepted as standard. This  more...

Knowledge as Strategy Performance Improvement In the 21st century--the Knowledge Age--corporations will see workers as intellectual capital. Workers themselves, rather than just information, will become the resources that allow organizations to respond quickly and effectively to rapid change. Learning is at the core of these demands--whether it's learning a new skill, knowing how to manage existing and new knowledge, or creating  more...

The Power of the Learning Organization In the new Knowledge Age, the only successful organizations will be those that know how to gather, support, and manage knowledge. If you're a manager or trainer who wants to improve performance, you need support from the corporate culture. Take this course to discover what factors make up a learning organization, how to assess whether your organization has them, how to train leaders to support  more...

Implementing and Evaluating Self-directed Learning ...-directed learning is crucial for the success of learning organizations in the 21st century. In this course, you'll look at three major implementation schemes: distributed implementation, implementation through a learning center, and implementation through an intranet. Learn how to set up the systems, evaluate them, and position them for success. Learn how to use SDL as a supplement or  more...

Management of Cash Flows Can a profitable company with a positive net worth run short of cash? Without sound cash management, it certainly can. Every organization, large and small, must manage the generation and expenditure of cash to ensure that bills can be paid on time. This course covers the principles of sound cash flow management, including cash management strategies, the best use of credit collection, and ways to  more...

Financial Statements ...Organizations use financial statements to report their performance and their financial condition to investors and lenders. Managers--including non-financial managers--can use these statements to understand how the organization is doing: Are any changes needed? Can the organization improve? How quickly is the organization growing in comparison with its competitors? Are there any financial danger  more...

BizTalk Server 2000 Part 2 Documents Mapping Managing Submitting .... • Identify key factors to consider when creating organizations with BizTalk Messaging Manager. • Identify features of organization identifiers in BizTalk Messaging Manager. • Identify features of receive functions in Microsoft BizTalk Server 2000. • Identify features of Microsoft BizTalk Server 2000 document routing. • Match configurable advanced properties  more...

Visio 2000 ...gement, networking, database and TQM illustrations for IT organizations. Learn To Identify the tasks that can be performed using Microsoft Visio 2000 Enterprise Edition. Identify the components used for performing specific tasks in Microsoft Visio 2000 Enterprise Edition. Create a block diagram by using the Basic Diagram template. Create a block diagram by using the Block Diagram with  more...

Exchange 2000 Infrastructure Design--Part 3 ...t with Exchange 2000 Server. The course also examines how organizations can migrate to Exchange while coexisting with another mail system. It provides an overview of the things you need to consider when planning, implementing, and testing a coexistence and migration strategy for your organization. A range of coexistence and migration scenarios for different types of organizations with varying  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 2 ...support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Domain Upgrade Strategy: Developing Duration: 2 - 3 Hour(s) Identify the effects of upgrading a Windows NT domain to a Windows 2000  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ...support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410 - 72412 Microsoft Windows 2000: Administration  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ...support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410 - 72412 Microsoft Windows 2000: Administration  more...

E-Learning Essentials Part 1 E-Learning and Successful Strategy ...ge management and the role of e-learning in harnassing an organizations's intellectual and human assests. The course covers the importance of a clear and effective strategy in successfully implementing an e-learning solution, the need to link the strategy to organizational business goals, and pointers that direct translating the strategy into an action plan. Learn To  more...

E-Learning Essentials Part 2 Marketing Your Solution ...ograms - such as Executives, Directors, Managers in large organizations (Fortune 500, etc.). It will also be of interest to Line Managers who are charged with implementing an e-learning solution, and the general learner interested in e-Learning. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English  more...

E-Learning Essentials Part 3 Deploying Measuring Your Solution ...ograms - such as Executives, Directors, Managers in large organizations (Fortune 500, etc.). It will also be of interest to Line Managers who are charged with implementing an e-learning solution, and the general learner interested in e-Learning. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English  more...

Strategic Management Establishing Strategic Focus ...ined from a successful strategic plan, and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making, and the guidelines to make the strategic management process successful. Learn To Recognize the definition of strategic management. Apply appropriate  more...

Managing Business Risk Developing a Risk Management Plan ...as factors that influence the risk management function in organizations. Students will also learn about the risk management environment that organizations face and the methods used to assess those risks. Learn To Identify the differences between traditional and contemporary risk management. Identify the reasons why risk management is  more...

Managing Business Risk Risk Assessment Control ...ll also learn about evaluation and control of risk within organizations and the methods for classifying various organizational risks. Learn To Identify typical information sources used in an environmental scan. Identify the methods for measuring risk. Identify the components of risk evaluation.  more...

Managing Business Risk Financing Contingency Planning ...ers and acquisitions. However, statistics show that other organizations in Icon's current position have historically made poor investment decisions and consequently jeopardized the future of the company by not fully understanding the risks. Therefore, members of the executive board have requested that an overview of the financing risks be analyzed before any more trading an investing occurs.  more...

Oracle 11i10 Project Foundation Fundamentals Part 1 ...ovide information on setting up set of books and defining organizations for Oracle Projects. Learn To: Identify key features of Oracle Project Foundation (PJF). Identify features of Oracle Project Costing (PJC). Identify features of Oracle Project Billing (PJB). Identify features of an organization in Oracle Projects. Identify the steps to define an organization. Identify  more...

Advanced Six Sigma The Improve Control Phases of DMAIC ...g a Six Sigma Green Belt or Six Sigma team members within organizations that have implemented or plan to implement Six Sigma. It is recommended that individuals take the first two courses in the series or have equivalent knowledge. Deployment: Self-Study Accreditation NASBA credits: 2 CPE CEU credits: 0.20 CEUs HRCI credits: 3 Hour Language Options: US English Total  more...

Advanced Six Sigma The Measure Analysis Phases of DMAIC ...g a Six Sigma Green Belt or Six Sigma team members within organizations that have implemented or plan to implement Six Sigma. It is recommended that individuals take the first course in the series or have equivalent knowledge. Deployment: Self-Study Accreditation NASBA credits: 2 CPE CEU credits: 0.20 CEUs HRCI credits: 3 Hour Language Options: US English Total  more...

Advanced Six Sigma The Define Phase of DMAIC ...g a Six Sigma Green Belt or Six Sigma team members within organizations that have implemented or plan to implement Six Sigma. There are no prerequisites required for this course. Deployment: Self-Study Accreditation NASBA credits: 3 CPE CEU credits: 0.20 CEUs HRCI credits: 3 Hour Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1:  more...

Business Code of Conduct Confidentiality Company Assests ...on. Audience: All employees within large to mid-size organizations who are required to review and understand general Business Code of Conduct policies. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits HRCI credits: 1 Hour Language Options: US English Total Learning Time: 0.5 hours Objectives: Unit 1: Confidentiality (0.5 hours)  more...

Oracle 11i e-Business Suite Essentials for Implementers Part 1 ...the Multi-Org model. Identify considerations for naming organizations in a Multi-Org environment. Unit 4: Oracle 11i System Administration Identify features of the e-Business Suite security model. Create a new employee. Create a new user. Identify options for creating a resource. Submit a request. Identify options for adding notifications to your Personal Home Page (PHP).  more...

Business Code of Conduct Conflicts of Interest ...ts. Audience: All employees within large to mid-size organizations who are required to review and understand general Business Code of Conduct policies. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits HRCI credits: 1 Hour Language Options: US English Total Learning Time: 0.5 hours Objectives: Unit 1: Fundamentals of Conflicts of  more...

Diversity Managing Diversity in the Workplace ...ne the impact of diversity and culture on individuals and organizations. They learn how to analyze and use models and skills for leading people toward using diversity as a source of competitive advantage. Learn To: Define diversity and its different facets. Identify business benefits of leveraging diversity. Identify aspects of culture that affect the workplace by using the lens  more...

Diversity Diversity in the Workplace ...iversity and explore how they can benefit individuals and organizations. Using the iceberg model as a metaphor for understanding surface and hidden aspects of culture, work towards understanding your own culture and variances in other cultures. Facilitate communication on a deeper level by communicating across cultures and promoting inclusion. Audience: This course applies to all  more...

Oracle 11i Procure to Pay Part 1 ... location in Purchasing. Identify features of inventory organizations. Identify features of Unit of Measure (UOM). Identify features of items. Identify functions of various item attributes. Create an item. Identify features of item categories and category sets. Create an item category. Create an item category set. Identify features of a request for quotation (RFQ). Identify  more...

Oracle 11i10 Order to Cash Lifecycle Key Components This course provides an overview of the Order to Cash lifecycle, the Oracle Order Management process, and Enterprise Structure. The course also describes items, item attributes, and the implementation considerations for the Oracle 11i Order to Cash solution. Learn To: Match the processes involved in the Order to Cash lifecycle with their descriptions. Match the multiple fulfillment  more...

Advanced Project Leadership Organization Strategy Business Needs ...tegy. Learn To: Identify the different types of organizations. Identify major characteristics of each type of organization. Identify potential strengths and weaknesses in project. Identify the project team composition in different types of organizations. Identify the roles of project team members in different types of organizations. Identify key elements of company strategy.  more...

Organizational Crisis Management Series The Organizational Crisis Management Series includes the following courses: Organizational Crisis Management: Anticipating & Planning for Crises Organizational Crisis Management: Managing a Crisis Organizational Crisis Management: Resolving Crises in Organizations To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Moving from Technical Professional to Mgr Series Getting Started ...als who are considering managerial positions within their organizations. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options: US English Total Learning Time: 2 to 4 hours Objectives: Unit 1: IT Management Fundamentals (0.5 - 1 hour) Identify key functional areas of an IT organization. Identify  more...

WebSphere MQ Integration Message Broker ...d IT managers from both IBM customer and business partner organizations. Students will often not work directly with the product, but rather will be involved in evaluating and planning the product. A basic knowledge of WebSphere MQ is mandatory. Knowledge of database basics and IT infrastructure would be beneficial. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE  more...

Windows Server 2003 Planning Active Directory Part 3 ...ent as a systems engineer in medium, large, or enterprise organizations. The audience consists of people wishing to enhance their skills using Windows Server 2003 Active Directory or who are preparing for the MCSE 70-294 exam: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure. Learners should have completed the NETg curriculum: Microsoft  more...

Windows 2000 Network Mgt Part 2 Resources Web Services ... of the Internet Information Services (IIS) Web server in organizations. o Change the master properties of the Internet Information Services (IIS). o Identify methods of object properties modification. o Match authentication methods with their descriptions. o Identify features of Web-based permissions. o Identify characteristics of NTFS file system (NTFS) permissions. Audience The  more...

Organizational Skills Managing Information ... Understand how managing information benefits organizations. Recognize the sources of information overload. Know how managing information prevents information overload. Identify important goals when managing information. Simulation Overview: In this simulation, you will  more...

CCNT Basic Telecommunications v6 0 Part 1 ... telecommunications. Match telecommunications standards organizations with their functions. Identify features of analog voice signals. Match analog transmission impairments with their descriptions. Identify features and functions of analog multiplexing. Audience: Candidates for this curriculum are learners preparing for the Basic Telecommunications module of the CCNT exam and IT  more...

Windows Server 2003 Managing Network Infrastructure Part 1 ...03 system administrators or engineers in medium and large organizations. The entry criteria for this course include individuals who are entry-level IT professionals, new to hands-on Windows server and network administration, and individuals preparing for exam 70-291, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure, a core requirement for MCSA and  more...

Windows Server 2003 Managing Network Infrastructure Part 1 ...03 system administrators or engineers in medium and large organizations. The entry criteria for this course include individuals who are entry-level IT professionals, new to hands-on Windows server and network administration, and individuals preparing for exam 70-291, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure, a core requirement for MCSA and  more...

Windows Server 2003 Managing Network Infrastructure Part 2 ...03 system administrators or engineers in medium and large organizations. The entry criteria for this course include individuals who are entry-level IT professionals, new to hands-on Windows server and network administration, and individuals preparing for exam 70-291, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure, a core requirement for MCSA and  more...

Windows Server 2003 Managing Network Infrastructure Part 2 ...03 system administrators or engineers in medium and large organizations. The entry criteria for this course include individuals who are entry-level IT professionals, new to hands-on Windows server and network administration, and individuals preparing for exam 70-291, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure, a core requirement for MCSA and  more...

Organizational Communication The Fundamentals ...ive communication. Identify common characteristics of organizations. Identify functions of organizational communication. Plan the organization and communication lines of a new division. Apply McGregor's Theory Y when establishing a new division. Match barriers of effective organizational communication to their solutions. Audience Managers, employees, team leaders, or  more...

Listening Skills The Fundamentals of Listening This course highlights general benefits and misconceptions about listening as a means of introducing the concept of listening. It also teaches the learner how to interpret messages and identifies three common types of listening. It provides a step-by-step process on how to become a critical listener and explains the benefits of providing feedback to speakers. It details how to provide feedback by  more...

Customer Relationship Mgt Implementing CRM ...-owned subsidiary that provides CRM solutions to external organizations. Today, you will be meeting with Marcus Robinson, Elizabeth Williams, and Mildred Parcells, three members of the Board of Directors for The Glen, a non-profit organization that provides summer camping experiences for disadvantaged children and their families. With revenue down in three of the past four years, the Board  more...

Sexual Harassment What Employees Should Know ... overview of what sexual harassment is and how it affects organizations. The program details how to recognize harassing behaviors and what factors should be considered when determining whether behavior rises to the level of sexual harassment. In addition, the program teaches the learner actions to prevent or stop sexual harassment. Learn To Identify the law  more...

Sexual Harassment Preventing Sexual Harassment Claims ... Identify the damages for which organizations can be held legally liable. Identify the actions organizations can take to protect themselves from sexual harassment claims. Identify the elements of an effective sexual harassment policy. Identify how an organization can ensure that  more...

Workplace Aggression Recognizing Aggressive Behavior ...he nine profiles of aggressive employees and the kinds of organizations that foster aggressive behavior. Learn To Fulfill their responsibility regarding workplace aggression. Recognize aggressive behavior that could turn violent. Explain the relationship between aggression experienced at home and  more...

Human Resource Law Family Medical Leave Act ... job restoration rules, how the FMLA is enforced, and how organizations can comply with the law's provisions. Learn To Select criteria for employee eligibility. Choose legitimate FMLA qualifying events. Select actions prohibited by FMLA. Select three ways to use paid leave in  more...

360-Degree Feedback Experiencing 360-Degree Feedback ...ree Feedback: Experiencing 360-Degree Feedback covers how organizations use 360-degree feedback, the benefits of using 360-degree feedback, and the different methods for collecting 360-degree feedback. The program also covers the criteria for selecting raters, the types of rating biases, and guidelines for rating an employee's performance. Additionally, it covers the type of information  more...

Windows Server 2003 Managing Network Infrastructure Part 3 ...3 Systems Administrators or Engineers in medium and large organizations. The entry criterion for this course includes individuals who are: a) entry level IT professionals, new to hands-on Windows server and network administration, and/or b) Preparing for exam 70-291, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure, core requirement for MCSA and  more...

Windows Server 2003 Managing Network Infrastructure Part 3 ...3 Systems Administrators or Engineers in medium and large organizations. The entry criterion for this course includes individuals who are: a) entry level IT professionals, new to hands-on Windows server and network administration, and/or b) Preparing for exam 70-291, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure, core requirement for MCSA and  more...

Leadership Development Motivation ...Recognize how increased motivation benefits employees and organizations. Demonstrate actions and attitudes that enhance employee motivation. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a  more...

Conducting Meetings The Meeting Process ...the different types of meetings are, discuss the benefits organizations gain from meetings, and uncover the common misconceptions associated with meetings. Unit 2: Planning a Meeting (0.5 - 1 hour) Know how to create an objective for a meeting. Choose an appropriate time and location for a meeting. Prepare an effective  more...

Business Ethics Organizational Ethics ...5 - 1 hour) Identify reasons why organizations should be ethical. Recognize the categories of functional area ethics. Avoid common pitfalls of specific functional area ethics. Identify the principles for highly effective firms. Demonstrate the principles for highly effective  more...

Negotiating Preparing for a Negotiation ...ls who are responsible for negotiating on behalf of their organizations. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Establishing Your Terms for Agreement (0.5 - 1 hour) Classify  more...

Organizational Crisis Mgmt Resolving Crises in Organizations ... Identify communication media used by organizations in a crisis. Identify legal issues concerning crisis communication. Identify the stakeholders your organization should address in a crisis situation. Identify guidelines for communicating your message clearly. Identify guidelines  more...

HIPAA Privacy Business Associates ...raining impacts preferred partner companies and repricing organizations, as well as other business associates. Learn To Identify the value of administrative simplification. Identify HIPAA titles. Identify covered entities specified under the HIPAA Privacy rule. Identify  more...

HIPPA Security Awareness Part 1 Intro for End Users ... To identify types of security attacks that health care organizations face. To identify guidelines for dealing with malicious software. Audience Admissions staff, billing staff, nurses, social workers, health care management, case managers, vendors, druggists, laboratory staff, claims processors, customer services representatives, claims agents, those employed  more...

HIPPA Security Awareness Part 2 Security Safeguards for Practitioners ...h care and insurance industries as well as managers whose organizations are Business Associates. It teaches the same basic principles of HIPAA but the emphasis now shifts from healthcare end users to those who manage and practice in the health care and insurance industries. Learn To To identify key areas addressed by administrative safeguards.  more...

Advanced Project Mgmt Portfolio Management ...rojects. Identify information organizations need to track for portfolio management. Audience Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple projects, and for maximizing utilization of resources to achieve the project goals. Deployment Options e-Learning Accreditation NASBA  more...

Team Participation Teamwork Fundamentals ...ur) Understand how teams benefit organizations. Recognize the differences between traditional and self-directed work teams. Determine the optimal size of an effective team. Identify the main categories of teams. Simulation Overview: Each of the simulations  more...

Oracle 11i General Ledger Fundamentals Part 2 11i General Ledger Management Fundamentals prepares implementation consultants to institute statutory financial controls, reduce the period close cycle, access financial data, and deliver comprehensive financial reporting. Learn To: Create a Journal Entry (JE) using Applications Desktop Integrator (ADI) Wizard. Import a JE. Identify options for setting up JEs. Audience: This  more...

Lotus Domino R5 Migrating From R4 x ... of those features on their job, and how to migrate their organizations from Domino R4.x to R5. At the completion of this course, students will learn how to identify the server and client licenses in Domino R5, and new and enhanced features of Domino R5; identify the activities involved in upgrading to Lotus Domino R5 and perform the upgrade to the Domino R5 server and the Notes R5 client; and  more...

Lotus Domino R5 Configuring Optimizing the Environment ... of those features on their job, and how to migrate their organizations from Domino R4.x to R5. At the completion of this course, students will learn how to set up the administration process and configure LDAP and SMTP; configure the Notes R5 client and customize the Welcome screen of the Notes client for an organization by using Domino Administrator; and implement the advanced features of  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 2 ...support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Domain Upgrade Strategy: Developing Duration: 2 - 3 Hour(s) Identify the effects of upgrading a Windows NT domain to a Windows 2000  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 3 ...support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410 - 72412 Microsoft Windows 2000: Administration  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 3 ...support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410 - 72412 Microsoft Windows 2000: Administration  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 4 ...support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410 - 72412 Microsoft Windows 2000: Administration  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 4 ...support personnel would benefit from this course. In some organizations persons whose principal duties are technical may also be required to perform the tasks instructed in this course. Students should have completed the following four NETg Windows 2000 courses (or passed the Microsoft exams which they map to) prior to taking this course: 72410 - 72412 Microsoft Windows 2000: Administration  more...

CIW Site Designer Curriculum ... cookies, plug-ins, Java applets, databases and standards organizations. This curriculum consists of five Skill Builder courses: Course 87021 CIW Site Designer Part 1: Web Design Concepts and Site Development Course 87022 CIW Site Designer Part 2: Basic Web Technologies Course 87023 CIW Site Designer Part 3: Using FrontPage, Dreamweaver and HomeSite Course 87024 CIW Site Designer Part 4: Using  more...

CIW Site Designer Part 5 Advanced Web Tech Web Site Publishing ... cookies, plug-ins, Java applets, databases and standards organizations. This course also teaches the final step in Web site design - publishing the site. Learn To • Identify the various Markup languages such as HTML, XML, and XHTML. • Identify the HTML limitations, XML advantages and XML rules. • Identify certain concepts related to HTTP servers and cookies. •  more...

WebSphere MQ Integration Message Broker ...d IT managers from both IBM customer and business partner organizations. Students will often not work directly with the product, but rather will be involved in evaluating and planning the product. A basic knowledge of WebSphere MQ is mandatory. Knowledge of database basics and IT infrastructure would be beneficial. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE  more...

Project 2002 Curriculum This curriculum is designed to give learners a comprehensive understanding of Microsoft Project 2002. The curriculum covers fundamental topics such as how to create, schedule and manage projects and how to create tasks and calendars. The curriculum also covers more advanced topics including advanced table, review and report features, interface customization, macro automation and data exchange.  more...

CCNT Basic Data Communications v6 0 Part 1 ...l equipment (DTE)-to-DTE communication. Match standards organizations with their features. Identify features of the Open Systems Interconnection (OSI) model. Identify features of analog signals. Identify characteristics of analog data transmission. Identify features of digital signals. Identify the characteristics of digitizing analog data. Unit 2: Data Transmission (3.5 hours)  more...

CCNT Local Area Networks v6 0 Part 1 ... Identify uses of computer networks for individuals and organizations. Sequence the stages in the evolution of LANs. Identify features of the Open Systems Interconnection (OSI) model. Identify differences between Transmission Control Protocol/Internet Protocol (TCP/IP) and the Open System Interconnection (OSI) model. Identify differences between Systems Network Architecture (SNA) and  more...

CCNT Computer-Telephony Integration Essentials v6 0 ...egration (CTI) applications in distribution and wholesale organizations. Audience: Candidates work in the data and telecommunications industries and are preparing for the Computer-Telephony Integration Essentials module of the CCNT exam. Typical job roles include telecom and call center managers. Average computer literacy is desirable. Deployment: e-Learning Language Options:  more...

Managerial Leadership Motivating Employees ... student an overview of the various roles leaders have in organizations, as well as how leaders can help employees discover and learn their roles in organizations. This program includes guidelines for helping employees align their goals with those of the organization, for evaluating employees' performance, and for motivating employees. In addition, this program covers pitfalls of poor  more...

Motivation Empowering to Increase Motivation ...w to manage empowered employees, and what characteristics organizations should have to empower their employees, you will be better prepared to empower your employees. Learn To Identify the employee benefits of empowerment. Overcome organizational barriers to empowerment. Sequence the steps managers can  more...

Succession Planning Elements Approaches ...1 hour) Identify examples of how organizations can effectively approach succession planning. Identify characteristics of an effective succession planning program. Identify characteristics of the evolutionary phases of an effective succession planning program. Sequence the phases required to implement a  more...

Negotiating Advanced Negotiation Tactics ...ls who are responsible for negotiating on behalf of their organizations. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Control in Negotiations (0.5 - 1 hour) Identify steps of the  more...

Mentoring Implementing a Formal Mentoring Program ...w of mentoring basics, how mentoring programs can benefit organizations, and the roles and desirable competencies for mentors and mentees. The program covers organizational strategies that can be implemented through mentoring programs and how to develop, implement, and evaluate the success of a mentoring program. It also covers steps for selecting mentors and mentees, steps for matching mentors  more...

Managing Generations in the Workplace Understanding the Generations ... Identify how personal value systems affect organizations. Distinguish between facts and myths about the Builder generation. Audience This course is suitable for HR Managers, HR Directors, and Executive Management. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options  more...

Windows Server 2003 Planning Active Directory Part 1 ...ent as a systems engineer in medium, large, or enterprise organizations. The audience consists of people wishing to enhance their skills using Windows Server 2003 Active Directory or who are preparing for the MCSE 70-294 exam: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure. Learners should have completed the NETg curriculum: Microsoft  more...

Windows Server 2003 Planning Active Directory Part 1 ...ent as a systems engineer in medium, large, or enterprise organizations. The audience consists of people wishing to enhance their skills using Windows Server 2003 Active Directory or who are preparing for the MCSE 70-294 exam: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure. Learners should have completed the NETg curriculum: Microsoft  more...

Windows Server 2003 Planning Active Directory Part 2 ...ent as a systems engineer in medium, large, or enterprise organizations. The audience consists of people wishing to enhance their skills using Windows Server 2003 Active Directory or who are preparing for the MCSE 70-294 exam: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure. Learners should have completed the NETg curriculum: Microsoft  more...

Windows Server 2003 Planning Active Directory Part 2 ...ent as a systems engineer in medium, large, or enterprise organizations. The audience consists of people wishing to enhance their skills using Windows Server 2003 Active Directory or who are preparing for the MCSE 70-294 exam: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure. Learners should have completed the NETg curriculum: Microsoft  more...

Windows Server 2003 Planning Active Directory Part 3 ...ent as a systems engineer in medium, large, or enterprise organizations. The audience consists of people wishing to enhance their skills using Windows Server 2003 Active Directory or who are preparing for the MCSE 70-294 exam: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure. Learners should have completed the NETg curriculum: Microsoft  more...

Moving from Technical Professional to Mgr Series Managing Personnel ...als who are considering managerial positions within their organizations. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options: US English Total Learning Time: 2 to 4 hours Objectives: Unit 1: IT Team Leadership (0.5 - 1 hour) Identify three leadership behavior patterns adopted to achieve goals.  more...

Moving from Technical Professional to Mgr Managing the IT Dept ...als who are considering managerial positions within their organizations. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options: US English Total Learning Time: 2 to 3 hours Objectives: Unit 1: IT Infrastructure Fundamental (0.5 - 1 hour) Identify elements of LAN and WAN schematics. Identify  more...

Business Code of Conduct Bribery Kickbacks ... audience includes all employees within large to mid-size organizations who are required to review and understand general Business Code of Conduct policies. Target audience includes supervisors, managers, and executives throughout an organization. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits HRCI credits: 1 Hour Language Options: US English Total  more...

Business Code of Conduct Insider Trading ...isors, managers, and executives, within large to mid-size organizations who are required to review and understand general Business Code of Conduct policies. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits HRCI credits: 1 Hour Language Options: US English Total Learning Time: 0.5 hour Objectives: Unit 1: Fundamentals of Insider Trading (0.5  more...

Oracle Application Server 10g Administration Part 1 ...integrated, standards-based software platform that allows organizations of all sizes to be more responsive to changing business requirements. It provides all the middleware services you need to deploy and manage applications and Web services, deliver personalized applications through enterprise portals and mobile devices, provide real-time business intelligence, integrate applications, and  more...

Oracle Application Server 10g Administration Part 2 ...integrated, standards-based software platform that allows organizations of all sizes to be more responsive to changing business requirements. This course covers managing application server, Oracle iHat tool, Lightweight Directory Access Protocol (LDAP), Oracle Internet Directory (OID), Oracle HTTP server, and Oracle Web Cache. The course encourages decision-making skills through an interactive  more...

Oracle Application Server 10g Administration Part 3 ...integrated, standards-based software platform that allows organizations of all sizes to be more responsive to changing business requirements. This course covers managing, configuring OC4J applications, maintaining OC4J Application pages, OracleAS Portal, managing portal users and groups, exporting and importing portal objects, and Oracle portal advanced configurations. The course also covers  more...

Oracle Application Server 10g Administration Part 4 ...integrated, standards-based software platform that allows organizations of all sizes to be more responsive to changing business requirements. This course covers J2EE Applications, Oracle Internet Directory, Delegated Administration Service, Single Sign-On, and Secure Sockets Layer. Learn To: Sequence the steps to deploy Web application modules. Identify tasks to be performed for  more...

Supply Chain Management Building a Sustained Competitive Advantage ...ain performance metrics. Identify market realities that organizations face when making the transition to level 4. Identify requirements for a smooth transition to level 4. Identify challenges when implementing a transition to level 4. Audience: This series is designed for managers, supervisors, team leaders, and project managers who are involved with supply chain management within  more...

Advanced Six Sigma Leading Six Sigma Deployment ...as well as executives who want to revitalize Six Sigma in organizations that have already adopted it. The audience can include suppliers and/or customers who may become involved in joint Six Sigma projects but have not adopted/deployed Six Sigma themselves. It is recommended that individuals take the first three courses in the series or have equivalent knowledge. Deployment: Self-Study  more...