Online Organizations To eLearning Training

ITIL The Service Desk and Incident Management ...ions achieve these goals. At the same time, ITIL can help organizations to increase external and internal customer satisfaction. The delivery and support of IT services are divided into core processes within ITIL. This course provides an overview of IT service management (ITSM), and it covers one service support function--the service desk--and one service support process--incident management. more...

Project Management Essentials Simulation ...hicago-based firm that works with corporate and municipal organizations to develop, manage, and complete project plans. While KPDM is equipped to provide the full spectrum of PM oversight and management (from drafting a project charter to bringing a task through to completion and delivery), they also handle isolated aspects of projects to meet their clients' particular needs. The simulation is more...

Knowledge as Strategy Performance Improvement ...an just information, will become the resources that allow organizations to respond quickly and effectively to rapid change. Learning is at the core of these demands--whether it's learning a new skill, knowing how to manage existing and new knowledge, or creating organizational structures that support continuous learning. This course introduces learners to a new focus on performance improvement more...

Continual Quality Improvement The ISO 9000:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Measurement, Analysis, and Improvement is one vital component of the standard. This course examines the need to plan and implement measurement and monitoring activities to ensure that more...

CICS ESA Concepts ...saction processing (OLTP) software, which is used by many organizations to handle transaction processing needs.Some topics discussed in this course are online versus batch processing and the CICS/ESA processing environment; CICS/ESA architecture and resources; task, file, and program control; as well as command-level interfaces. The third unit covers CICS application programming which explains more...

Internet Connectivity Technologies This module introduces the technologies used to connect individuals and organizations to an Internet Service Provider (ISP) or to connect two or more LANs over an extended distance to form a WAN. We will introduce the most popular transmission services explain how each works and note their strengths and drawbacks.  more...

OS/390 CICS/ESA Concepts ...saction processing (OLTP) software, which is used by many organizations to handle transaction processing needs. Some topics discussed in this course are online versus batch processing and the CICS/ESA processing environment; CICS/ESA architecture and resources; task, file, and program control; as well as command-level interfaces. The third unit covers CICS application programming which explains more...

CICS/ESA Concepts ...nsaction processing (OLTP) software which is used by many organizations to handle transaction processing needs.Some topics discussed in this course are online versus batch processing and the CICS/ESA processing environment; CICS/ESA architecture and resources; task file and program control; as well as command-level interfaces. The third unit covers CICS application programming which explains more...