Online Other eLearning

Access 2002 Intermediate ...tabase Customizing The Interface Creating A New Folder Other Options Changing The Default Database Folder Specifying Keyboard Behavior Setting Default Field Types & Sizes Creating A New Database Opening A Table Using Find Search Options Using Replace Filtering By Form Removing A Filter Creating An Advanced Filter Applying More Than One Filter Sorting In Form View Applying The  more...

Excel 2002 Basic ...Toolbar Overview Formatting Toolbar Overview Displaying Other Toolbars Repositioning A Toolbar Docking A Toolbar Hiding A Toolbar Overview Of Task Panes Switching Between Task Panes Hiding The Task Pane Showing The Task Pane The Formula Bar The Insert Function Button The Name Box The Worksheet Area Column Headings Row Headings The Select All Button The Vertical Scroll Bar The  more...

Excel 2002 Advanced ...rk Creating A History Worksheet Viewing Changes Made By Other Users Viewing History By Range Resolving Conflicts Preparing Multiple Copies Of A Workbook To Merge Merging All Copies Of The Same Workbook Removing A Workbook From Shared Use Protecting & Sharing A Workbook Protecting & Sharing A Workbook Personal View & Print Settings Of Shared Workbooks Removing Protection From A Shared  more...

Outlook 2002 Volume 1 and Volume 2 ...ing A Folder The Windows Recycle Bin Adding A Folder To Other Shortcuts Sharing Folders Delegating Access Shared Private Folders Folders In Outlook Conclusion Lesson 3: Organizing Messages & Connection Settings Introduction Lesson Objectives The Organize Tool Using Folders To Organize Your Messages Color Coding Your Messages Using Views To Organize Your Messages Junk E-Mail  more...

Powerpoint 2002 Basic ...y Animations Icon The Box In Transition Setting Timing Other Options Setting Up A Show Show Types Showing A Range Of Slides Show & Advance Slides Options Performance The Pack & Go Wizard Selecting A Presentation To Pack Choosing A Destination The PowerPoint Viewer Viewing A Show The Pen Tool Turning Off The Pen Ending A Show Print Preview Zoom Options Navigating In Print  more...

Powerpoint 2002 Advanced ...ides From Files Adding A Presentation To Favorites List Other Information Meeting Minders Meeting Minutes Creating Action Items Schedule A Meeting Inviting Attendees Viewing A List Of Action Items Exporting Minutes & Action Items Transferring Files Saving A Presentation As An Outline Saving Slides As Images Importing A Slide Image Web Page Preview Saving A Presentation As A Web  more...

Windows XP Basic ...n The Desktop Opening An Application From The Desktop Another Way To Create A Desktop Shortcut Managing Files Using My Computer System Tasks Other Places Viewing Folder Options Viewing Files As Thumbnails Viewing Folders As Tiles Viewing Folders As Icons Viewing Folders In A List Viewing Folders In Details Opening A File Using Windows Explorer Editing An Open File Working In  more...

Word 2002 Basic ...Toolbar Overview Formatting Toolbar Overview Displaying Other Toolbars Repositioning A Toolbar Docking A Toolbar Hiding A Toolbar Overview Of Task Panes Switching Between Task Panes Showing & Hiding The Task Pane Horizontal Ruler Overview The Status Bar Exploring Views Print Layout View Normal View Web Layout View Outline View The Vertical Scroll Bar Browsing By Object The  more...

Word 2002 Intermediate ...A Cell Selecting A Row Inserting A Row Resizing A Row Other Alignment Options Resizing A Column Selecting Columns Distributing Rows & Columns Evenly Deleting Columns & Rows Viewing Table Properties Borders & Shading Table Alignment Deleting A Table The Insert Table Dialog Box AutoFit Behavior Options Applying An AutoFormat Resizing & Repositioning Tables Inserting A Nested  more...

Administrative Professionals Putting Your Best Foot Forward ...rder to be truly successful, though, you must also master other essential skills like the ability to gain the trust, respect, and admiration of your boss and colleagues. You must also remain true to yourself and maintain your dignity, all while expressing yourself to others, making decisions at work, or navigating through office politics. This course introduces some best practices for making a  more...

Managing and Rewarding Top Performers Managing and Rewarding Top Performers Does your company have a policy in place for hiring and retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and  more...

A New Manager and the Company s Future A New Manager and the Company's Future Perhaps one of the most exciting and challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a  more...

Management of the HR Process HRCI SPHR ...ucial for HR professionals to have a working knowledge of other functional areas of the business, so that they can provide the operational and administrative support necessary to attract and retain qualified employees. This course explains how to strategically diagnose the organization and how to plan in HR. It describes how to measure and evaluate HR's contributions to organizational  more...

Process Characteristics for Six Sigma ... process variables, determine their relationships to each other, prioritize their importance relative to customer or business requirements, and assess their efficiency. Using SIPOC and cause-and-effect matrices, Black Belts can determine which process inputs to target first those with the most significant impact on important outputs. Using process efficiency formulas, they can determine the  more...

Processes and Customer Analysis in Six Sigma Projects ...g a high-level picture of an organization's customers and other stakeholders, their needs, and the business processes meant to fulfill those needs. A thorough analysis of the existing business processes - and the products and services they churn out - is the first step in Six Sigma projects. You need to listen to the "voice of the customer" to find out what customers need, identify  more...

Six Sigma Projects and Project Teams Six Sigma Projects and Project Teams "Managers are people who do things right, while leaders are people who do the right thing," says Warren Bennis, Ph.D. in his book "On Becoming a Leader." Champions are leaders. Selecting the right Six Sigma projects and the right people, and leading them to achieve business goals, is vital to the leadership of Champions. This course deals with these  more...

Configuring and Troubleshooting Windows Vista Security ...lp protect computers from malicious attacks, spyware, and other unwanted software that can be installed on your system when it is connected to the Internet. Vista also ensures that computers are kept up to date by automatically installing the latest security patches and updates. This course discusses how to secure Internet Explorer, and configure Windows Firewall and Windows Defender to secure  more...

ANSI C Programming The Standard Library and Preprocessor ANSI C Programming: The Standard Library and Preprocessor To describe programming file and other I/O operations in ANSI C and how to implement facilities from the standard library  more...

Elements of a Cohesive Team Elements of a Cohesive Team Three elements are always present in any effective, cohesive team: open communication, cooperation, and trust. Like the strands of a cord, these elements hold the team together and give it strength. Without these elements, team members will not participate fully in team activities and they won't find true satisfaction in their work. When trust and open  more...

Oracle 11i Project Management and Projects Integration Oracle 11i: Project Management and Projects Integration Oracle To recognize the Oracle Enterprise Project Management Solution products, the integration of Oracle Project with other Oracle e-business applications, and how to define an Oracle Applications set of books  more...

Oracle 11i User-Defined Attributes Implementation Options and Utilization Oracle 11i: User-Defined Attributes, Implementation Options, and Utilization Oracle To use Oracle Project's user-defined attributes, group implementation options, and utilization reports to capture information, interface with other Oracle applications, and report actual and scheduled utilization and resources  more...

Emergency and Disaster Preparedness ...in the event of a natural disaster, fire, bomb threat, or other emergency. The procedures contained in this training should be followed unless otherwise directed by your employer, police or fire department officials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: discuss the purpose and scope of an emergency  more...

Defensive Driving Truck Safety ...of defensive driving, they think of "watching out for the other guy" or defending themselves from other drivers so they won't become involved in an accident. That's definitely important, but defensive driving involves more than just that. Defensive driving is as much about what you do and what kind of driver you are, as what someone else does. It's about being a safe driver, driving a safe  more...

Decontamination HAZWOPER ...ive clothing, respiratory equipment, tools, vehicles, and other equipment used on-site. It also prevents the movement of contaminants from the site to the community. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to: list the major factors that affect permeation of contaminants, identify the  more...

Bloodborne Pathogen Awarenss ...ks to persons who may have personal exposure to blood and other potentially infectious materials in the workplace. This course has been updated to reflect new legislation for needlesticks in OSHA regulations for Bloodborne Pathogens that went into effect on April 18, 2001. The content in this course is designed to comply with the intent of the applicable regulatory requirements. The training  more...

Benzene Awareness ...s a solvent, as a starting material for the production of other chemicals, and as a gasoline additive. Breathing benzene can cause drowsiness, dizziness, and unconsciousness; long-term benzene exposure causes effects on the bone marrow and can cause anemia and leukemia. The Occupational Safety and Health Administration (OSHA) recognizes benzene as a hazardous material and imposes strict  more...

Discover Word 2007 Level 3 Discover Word 2007: Level 3 Microsoft Discover Word 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Word 2007. Word 2007 builds on the word processing features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover word processing concepts, document  more...

Discover Powerpoint 2007 Level 1 ...ile Compatibility Checker About File Converters Other File Formats Help In PowerPoint 2007 Microsoft Office PowerPoint Help Working In The PowerPoint Help Window Context Specific Help Office Diagnostics QUIZ 2. CREATE PRESENTATIONS Create A New Presentation Creating A Presentation Creating A Blank  more...

Discover Access 2007 Level 3 ... QUIZ 2. INTEGRATE ACCESS WITH OTHER APPLICATIONS Import Data Into Access Importing Data Import Data Into A New Table Link To External Data Link To Another Access Database Table Working With Linked Tables Export Data From Access Exporting Data Export Data QUIZ 3. MANAGE AN  more...

Project Data Management and Performance ... Project managers often share Project 2007 data with other applications, such as Microsoft Excel and Microsoft Outlook. When importing and exporting information in this way, the information must first be sorted, filtered, and grouped to customize the information's appearance. Information also needs to be timely actual work performed, actual start and finish dates, and actual costs must all  more...

Oracle Database 10g Database Interfaces Oracle Database 10g: Database Interfaces Oracle To explain how to use SQL and SQL*Plus to access an Oracle 10g database and introduce other common database interfaces  more...

Using Basic Control Charts in Six Sigma ... the variation is natural to the process or if there is another reason for the discrepancy. Control charts can also be used in other stages of Six Sigma to examine how a process is performing over time and also to identify and analyze any special cause variations. Depending on the type of data, different types of control charts can be used. They are broadly organized into two categories: charts  more...

Workplace Conflict Strategies for Resolving Conflict ...ad to more confidence and knowledge about how to approach other conflicts you may face in the future. This course describes techniques you can use to deal effectively with a conflict situation. You'll learn that an important first step is to define the conflict by clarifying the issues surrounding it. You'll also find out about the importance of describing the conflict to the other party in a  more...

Workplace Conflict Recognizing and Responding to Conflict ...sive approach when you need to gain the commitment of the other person, you may make the situation worse. Unresolved conflict can intensify and hinder your productivity as you spend more time worrying about the conflict than achieving your goals. And remember, the costs of prolonged conflict can be high negative emotions, blocked communication, and stress. But choosing the appropriate response  more...

Improving Communication in Cross-cultural Relationships ...to recognize and deal with cross-cultural differences and other barriers in the way of communication across cultures. To this end, building positive relationships can go far in making cross-cultural communication more effective. This course takes you through some best practices and strategies to help you take your cross-cultural communication to a new level. It presents a structured approach  more...

Oracle Database 11g Subqueries Set Operators and Data Manipulation Oracle Database 11g: Subqueries, Set Operators, and Data Manipulation Oracle To identify the steps for manipulating queries to return the data you need, using subqueries and set operators, and also for manipulating the actual data using INSERT, UPDATE, DELETE and other data manipulation language (DML) statements.  more...

Stakeholders and the Communications Management Plan ... stakeholders, members of the project team, suppliers, or other managers within their organizations. That speaks volumes about the important role of communication to a project. When communications break down, projects fail. When communications are good, the project is more likely to achieve its objectives. Healthy project communication means that the right people are getting the right  more...

Controlling Costs ...e through earned value management (EVM), forecasting, and other techniques such as to-complete performance index (TCPI). It also demonstrates how to calculate planned value, earned value, actual cost, schedule and cost variance, and schedule-performance and cost-performance indices. This course provides a foundational knowledge base reflecting the most up-to-date project management information  more...

Managing Projects within Organizations ...ject's stakeholders, both internal and external, and many other aspects of the context in which the project is carried out. Understanding this context is critical to good planning and good decision making as the project progresses toward achieving its objectives. This course provides an overview of the project management discipline as outlined in A Guide to the Project Management Body of  more...

Project Management Overview ...roject is different. Some are small and straight forward. Others are large and complex. Most are somewhere in the middle. Even though every project is unique, they all have certain attributes in common. Every project has a similar life cycle, starting with an idea, progressing through development, and culminating in the delivery of a finished product or service. A product has a life cycle of  more...

Planning Project Procurement ...ltants, training, products, and equipment along with many other types of goods and services. Project procurement is the process of purchasing products and services necessary to fulfill the objectives of a project. Procurements must be carefully planned and administered to ensure they do not cause a project to go over budget or fall behind schedule. In this course, learners will gain an  more...

Cisco CVOICE 8 0 SIP MGCP Signalling Protocols ...the relationships that the components establish with each other, is important in implementing a scalable, resilient, and secure SIP environment. This course describes how to configure SIP. It explores the features and functions of the SIP environment, including its components, how these components interact, and how to accommodate scalability and survivability. The Media Gateway Control Protocol  more...

Tailoring PRINCE2 reg to a Project Env PRINCE2 2009-aligned Tailoring PRINCE2® to a Project Env. (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation By definition, not all projects are the same. One of the defining characteristics of a project is that it is unique. Each project has a different team, a different customer, and a different location. And typically each product is unique in some way as well. Projects  more...

Controlling Managing and Closing a Project PRINCE2 2009-aligned ...ent system, processes are the foundation upon which every other aspect of the system stands. Processes provide a controlling structure for establishing what to do and when to do it. The bulk of the project work is done during the stage-related processes, when Stage Plans are implemented and product creation and delivery is monitored, controlled and reported. Once the final product is signed off  more...

Core PMI Values and Ethical Standards ...rk successfully with multi-national teams. Sensitivity to other groups, their social customs, and their means of doing business is key to success. Often, project managers will need to weigh all competing interests fairly and objectively in order to make the ethical decision that will have the most far-reaching benefits. In this course, learners will explore the values underlying ethical  more...

Working with Difficult People How to Work with Self-serving People ...nd yourself having to listen to someone else gossip about other office mates? Self-serving people try to make themselves the center of attention at the expense of others and their habits can be quite destructive. If you work with self-serving people, you need to have the skills required to cope successfully with these individuals. This course will describe self-serving individuals and  more...

IATA 5 Limitations and Shipment Review IATA 5: Limitations and Shipment Review This course explains that the Department of Transportation (DOT) governs all modes of transportation in the U.S., including air transportation. The DOT has a set of regulations pertaining to the shipment of hazardous materials (dangerous goods) known as the Hazardous Materials Regulations (HMR). This training course may be used to meet the requirements  more...

Introducing NET 3 5 and Visual Studio 2008 Introducing .NET 3.5 and Visual Studio 2008 Microsoft The Microsoft .NET Framework 3.5 is an environment for developing, deploying and running applications and web services on Windows platforms. The .NET Framework supports the use of different languages and libraries for application development. Application types include both Windows-Forms applications and Web applications. Visual Studio  more...

Building NET 3 5 Applications with Visual Studio 2008 ...that includes a drag-and-drop interface designer and many other tools for building and deploying .NET applications. Various enhancements have been added to the .NET Framework 3.5, including support for developing applications using Windows Presentation Foundation, Windows Communication Foundation, Windows Workflow Foundation, ASP.NET AJAX, Silverlight, and Windows CardSpace. This course  more...

Adding Links Images and Flash Objects in Dreamweaver CS3 Adding Links, Images, and Flash Objects in Dreamweaver CS3 Adobe Using Adobe Dreamweaver CS3 in conjunction with other products, such as Adobe Flash CS3 and Adobe Photoshop CS3, you can create web sites that are highly interactive and media rich. This course explores site navigation, linking, and asset management. Working with images, creating image maps, image optimization, and adding Flash  more...

Workplace Violence ...ed deaths in 2005 were attributable to homicide, and 4 to other types of assault and violent acts (US Department of Labor, 2007). While this is certainly troubling, the incidence of workplace deaths attributable to violence is just a small percentage of the violence that occurs in US workplaces. The majority of violent incidents that managers and employees deal with on a daily basis consist of  more...

Getting Results without Authority Persuasive Communication Getting Results without Authority: Persuasive Communication Communicating persuasively is key when you want to get results in situations where you don't have direct authority. To communicate persuasively, it's important to think from the other person's perspective. How and what you ask, and the sincerity of your concern for addressing the other person's interests, will help smooth the way to  more...

Anti-Money Laundering ...ons that those working in banks, insurance companies, and other financial institutions can take to better identify and manage risks associated with money laundering. This course was developed with subject matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. Please note, however, that the course materials and content  more...

Decision Making Tools and Techniques Decision Making: Tools and Techniques Napoleon Bonaparte once said, 'Nothing is more difficult, and therefore more precious, than to be able to decide.' Good decision making means choosing the course of action that optimizes the return on your investment of resources. But before you can make a good decision, you need to first identify and evaluate your alternatives. Fortunately, a number of  more...

Web-form Creation with Visual Basic 2005 and ASP NET 2 0 Web-form Creation with Visual Basic 2005 and ASP.NET 2.0 Microsoft To create web forms with server controls, event handlers, state-management capabilities, navigation controls, validation features, globalization, and accessibility features, to configure web-application settings, to redirect users to other web pages, and to optimize pages  more...

Web-form Creation with C 2005 and ASP NET 2 0 Web-form Creation with C# 2005 and ASP.NET 2.0 Microsoft To create web forms with server controls, event handlers, state-management capabilities, navigation controls, validation features, globalization, and accessibility features, to configure web-application settings, to redirect users to other web pages, and to optimize pages  more...

Understanding the Risks of Using Internet Media Electronic Communications ...tes, personal digital assistants (PDAs), cell phones, and other tools has blurred the line between work and home to the point where our online activities at home may have an impact on our companies and employment. Most employers encourage employees to use the Internet and other electronic communication tools for business purposes, and some employers also permit a certain level of personal use  more...

Trade Secrets ...tes that have adopted it, and by common law principles in others. Owners may take legal action if their trade secrets are violated. The single most effective step owners can take to protect trade secrets is to get employees, contractors, and other relevant individuals to sign properly drafted, binding nondisclosure agreements (NDAs). These agreements provide strong protection in most, though  more...

Procurement Integrity ...ttempt to give or obtain information that is not known to other bidders, thereby resulting in an unfair advantage to themselves. The dollar volume of government purchasing is enormous. The rules that apply to the procurement process and maintenance of its integrity are extensive, far-reaching, and complex. Employees of federal contracting organizations who interact with government purchasing  more...

Effective Interfunctional Relationships ...orkplace, you not only have to interact with personnel in other departments, you often have to coordinate or even rely on them. Tasks are fluid and flow across functional boundaries. The products or services your company offers require a cooperative effort to produce. But by nature, most companies are structured territorially. Every department head and manager has his or her own troops on call  more...

FMLA Leave and More ...stablished by the Family and Medical Leave Act (FMLA) and other laws. This course describes the family- and health-related situations that trigger an employee s eligibility to take leave under the FMLA. It also explores the other types of leave which are protected by law and examines the criteria for leave entitlement. This course incorporates the FMLA regulations issued by the U.S. Department  more...

Effective Intergender Relationships ...ons and tone, their body language, and how they listen to others. They pick up on different cues in conversations, and often the meaning they interpret is not the message the speaker intends. It's almost as if the two genders speak different dialects. And, in fact, that's nearly the case. Communication confusion and breakdown between men and women at work can lead to inefficiency and expensive  more...

Promoting a Substance-free Workplace ...e involved in workplace accidents. They also tend to have other personal problems outside of work as a result of the substance abuse, which further impairs their ability to concentrate on their work. Successful substance-free workplace programs can result in decreased absenteeism, fewer accidents, less downtime, reduced turnover, and fewer incidents of theft, as well as improving morale and  more...

Code of Conduct Company Template ...our employees with your company's Code of Conduct and any other related policies that define your expectations for their conduct as an employee of your company. This course is designed to serve as a customizable template for that purpose. Topics can be removed or modified to suit your company's requirements. Within the course template, each topic features a link to an external document  more...

Business Grammar The Mechanics of Writing Business Grammar: The Mechanics of Writing As you sit down to write your business messages, do you ever find yourself wondering whether a word should be capitalized or abbreviated? Or whether you should spell out a number rather than use a figure? Knowing the correct way to abbreviate, capitalize, and express numbers in your business messages goes a long way in helping you to present  more...

Integrity in the Workplace ...ciated with financial, safety, health, environmental, and other workplace issues, and the regulatory agencies, laws, and regulations that govern them. The course also discusses how both employers and employees can improve integrity and promote an ethical workplace culture. For employees, it is important to understand how to blow the whistle objectively, and also to understand the general  more...

Interpersonal Communication Targeting Your Message ...e this understanding as a guide to our communication with others.' In other words, understanding who you're talking to is as important as understanding what you're trying to communicate. Additionally, it is important to understand the role the medium, context, and other variables have on the communication process so you can optimize factors that are under your control. To confirm that your  more...

Illegal Insider Trading Simulation ...ion presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a particular situation should consider seeking help from a company human resources  more...

Workplace Diversity Awareness Simulation ...ion presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a particular situation should consider seeking help from a company human resources  more...

Preparing a Business Case ...ight and, as such, your project will be competing against other projects for funding. Without a written business case, your chances of persuading decision makers within your organization to implement your new project idea, instead of a competing project, stand little chance. This course prepares learners interested in the development of effective business cases. You will learn what a business  more...

Internal Customer Service ...Whether you realize it or not, when you do things to help other people within your company do their jobs better, you are providing internal customer service. Internal customer service occurs every time you or a colleague requires information or a service from someone else within the company, and the quality of that service often has a huge impact on the overall quality of service delivered to  more...

Outlook XP Proficient Expert ... Is Outlook XP? - Outlook Overview - Integration With Other Applications - Outlook Or Outlook Express? Screen Layout - Title Bar, Menus & Toolbars - The Outlook Panes - The Folder List Help In Outlook XP - Ask A Question - Microsoft Outlook Help E-mail E-Mail Overview - Introduction To E-Mail - E-Mail Addresses Use Address Books - What Is An Address Book? -  more...

Excel XP Proficient Expert ...e The Save & Save As Commands - Save A File For Use In Another Program View A Workbook - Normal View - Page Break Preview - Create Custom Views - Change Zoom Setting - Split A Worksheet - Freeze Rows & Columns Print Workbooks - Print Worksheets & Workbooks - Modify Page Setup - Set Print Area Help In Excel XP - Ask A Question - Microsoft Excel Help Work With Cells  more...

Access XP Proficient Expert ...lly - Add A Calculated Control Integrate Access With Other Applications Import Data To Access - Importing Data - Into A New Table Export Data From Access - Exporting Data - Export Data Publish A Database To The World Wide Web - Access & The World Wide Web - Data Access Pages - Create A Data Access Page Access XP / 2002 (Expert) Build & Modify Databases Build  more...

Introduction to Event Management ...d scope, and how Event Management processes interact with other processes in the ITIL V3 Service Lifecycle. The course also covers the specific components of Event Management including triggers and interfaces, and the detailed steps of Event Management. Finally, the course explores the metrics, challenges and risks of Event Management, and the specific areas to consider when designing it. This  more...

Introduction to Incident Management ...hin acceptable range with as little impact as possible on other processes, the organization itself, users, and customers. This course introduces the goal and scope of Incident Management. Specifically, the course covers the purpose of Incident Management, as well as the value Incident Management provides to the overall organization. In addition, the course covers the elements to consider when  more...

Incident Management Interactions ... the interfaces of incidents and Incident Management with other processes. Finally, the course covers which specific metrics are important in Incident Management and the information they provide, along with the challenges, risks, and critical success factors of managing incidents effectively. This course will assist the learner in preparing for the ITIL V3 Operational Support and Analysis  more...

Introduction to Request Fulfillment ... right whether it be a connection error, system crash, or other incident that impedes your ability to do your work. But more often than not Service Desks also field requests for numerous situations that don't typically fall into the 'out of order' category, but require attention, time, and a quick turnaround for example, someone needs a new password, to change an existing password, or they need  more...

Environmental Management Systems EMS ...ental management system (EMS) that can be integrated with other management requirements and help organizations achieve environmental and economic needs. The standards require that "each organization shall establish, document, implement, maintain, and continually improve an environmental management system in accordance with the requirements of the international standard and determine how it will  more...

Trenching and Excavation Safety Trenching and Excavation Safety This one-hour course is designed to better inform the employee of the possible health and safety concerns unique to trenching and excavation. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: list factors to consider before trenching and excavation begins, identify the purpose  more...

Safe Work Practices Safe Work Practices This course provides information about day-to-day safe work practices and working safely with equipment and hazardous materials. The intent of the course is to enable the learner to identify those practices (the right way to do things) that must be followed that will either eliminate or minimize the potential for injury from workplace hazards. The content in this course  more...

Using Respiratory Protection ...This course does not include the types of respirators and other protective considerations required when working with ionizing radiation. Learner objectives are to recognize why respiratory protection is necessary; distinguish between employee and employer responsibilities for respiratory protection; identify the nature, extent, and effects of respiratory hazards to which you may be exposed;  more...

Regulatory Information Regulatory Information Essentially all workplaces have safety and health standards that have been imposed by federal and state authorities. The intent of these workplace standards and requirements is to protect the health and welfare of individual employees. This one-hour course will explain how safety requirements for workplaces are established and how they are enforced. The training will  more...

Facilitative Fundamentals Tools and Techniques Facilitative Fundamentals: Tools and Techniques You're heading into a room full of people coming at a problem from totally different perspectives. What techniques and tools will you use to create the synergy necessary to complete your mission? What do you need to get started? This second course in "The Successful Facilitator" series provides you with tips and techniques that will help you  more...

PPE Hand Protection ...mical, radiological, physical, electrical, mechanical, or other workplace hazards. This 30-minute course will help acquaint you with the various types of PPE specifically designed to protect your hands. It will assist you in selecting and maintaining the proper equipment based on the workplace hazard(s) present. The content in this course is designed to comply with the intent of the applicable  more...

Facilitating Meetings and Work Groups ... items. In this course, you will learn to avoid these and other pitfalls of work groups so you can approach your meetings without dread. You will start by identifying different types of groups: internal, external, on going, single-purpose and their characteristics. By knowing whom you are going to be facilitating and the inherent group characteristics, you will be able to prepare for the  more...

Facilitative Tools and Formats Offering Options ...ay to communicate with your client during this process. Another alternative you will explore is breakout groups. Breakout groups that are planned well and facilitated properly can be an effective, fast means of handling a large project or quickly gathering the information needed to make a decision. You will learn to use multitasking formats as well as how to structure groups that are easy to  more...

Transitioning from Technical Professional to Management ... are largely self-directed, whereas managers work through other people. These and other role differences require that technical professionals who are transitioning into management prepare effectively for the change in career. This course outlines steps a technical professional can take to make the transition into management smoother. It also describes the qualities that successful technical  more...

Pandemic Flu Awareness ...ortages and to protect the health of their workforce." In other words, it is essential for all institutions and businesses to develop their own pandemic plan. It isn't too early to start planning how you and your organization will respond to the very real threat of a flu pandemic. In fact, there could be a point when it is too late. This course is designed to increase awareness of the pandemic  more...

Cisco CVOICE 8 0 Call Routing Dial Plans Cisco CVOICE 8.0: Call Routing & Dial Plans Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) To integrate VoIP networks into existing voice networks, you must have the skills and knowledge to implement call routing and design an appropriate numbering plan. A scalable numbering plan establishes the baseline for a  more...

Windows Vista Network Connectivity ...re networked in some fashion either to the Internet or to other computers. Windows Vista includes new features and enhancements designed to make networking easier, safer, and more reliable for both home and business users. With the explosion of wireless networking products available for both home and business environments, Vista includes many new features and upgrades to Windows wireless  more...

Negotiation Essentials Planning for Negotiation ...ll likely reach an outcome that benefits both you and the other party without too much stress. If you've ever gone into a negotiation without preparing, it's likely that you were reactive and unfocused, and you may have ended up with a less than desirable outcome. Proper planning would have given you the direction needed to do effective problem solving at the negotiation table. Thinking  more...

Negotiation Essentials Persuading ... Successful negotiators have the ability to persuade others that their interests are important. But they don't achieve this by ignoring the interests of the other party. Instead, they frame and adapt their interests to reflect the other side's viewpoint. This course identifies the value of persuasion in negotiations and highlights strategies to help you be persuasive in negotiations. It  more...

Negotiation Essentials Communicating ...ear in how you deliver your message but also ensuring the other party feels understood. You need to actively and skillfully create a connection with the person you're negotiating with. Otherwise, you won't ever reach an agreement. This course describes ways you can communicate effectively in a negotiation. It discusses how to set the tone for a negotiation, make an effective and clear proposal,  more...

Negotiation Essentials Avoiding Pitfalls in Negotiation Negotiation Essentials: Avoiding Pitfalls in Negotiation Negotiations can be tough. But keeping your wits through pressure and problems can lead to breakthroughs and success. Negotiations commonly fail because poor approaches and tactical blunders create additional stumbling blocks to overcome. Negotiators need to be aware of the kinds of actions or attitudes that can hinder the achievement  more...

Communicating in Sales Teams Communicating in Sales Teams You already recognize that information is power, but do you understand the role that communication plays in disbursing information? The success of organizations in today's business climate depends on the fast, efficient dissemination of information, and that can only come about through effective communication. This fact is true at the corporate level, at the  more...

Sales Communications Essentials Sales Communications Essentials For your value proposition to be perceived as credible and persuasive, you need to master how to craft and communicate your message. "Sales Communications Essentials" will help you cultivate the skills to successfully send your sales message. Think about it: sales professionals act as counselors by helping customers bring clarity to their wants and needs; act  more...

Managing Workplace Harassment Complaints Simulation ...ion presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a particular situation should consider seeking help from a company human resources  more...

Dealing With Sexual Harassment Simulation ...ion presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a particular situation should consider seeking help from a company human resources  more...

Problem Management Process Interfaces Challenges ...rse also covers the interfaces of Problem Management with other processes across the Service Life Cycle and the specific information systems used in Problem Management. Finally the course details how metrics can be used to evaluate the efficiency of Problem Management processes and the critical success factors necessary for ensuring successful operations in Problem Management. This course will  more...

Selections and Layers in Photoshop CS3 Selections and Layers in Photoshop CS3 Adobe To harness the power of Adobe Photoshop CS3's digital manipulation tools, it is first necessary to understand the fundamental concepts of selecting portions of images, and isolating image components into layers. This course introduces the new Quick Selection tool and its refinement settings, and explains other selection tools including an  more...

Getting Started with Illustrator CS3 ...o create and prepare projects using document profiles and other settings. This course will also enable you to begin creating artwork using the Shape, Line Segment, Pencil, Pen, and Eraser tools to create and modify shapes. You will learn to use various Selection and Alignment tools to precisely modify and align components of your artwork, and you will use basic Transform tools to manipulate  more...

Importing and Tracing Images and Applying Effects in Illustrator CS3 ...llustrator CS3 allows users to import electronic art from other applications and combine them with vector artwork in creative ways. Once in Illustrator CS3, vector and bitmap images can be enhanced, altered, or completely changed using the special effects and filters that are built into the application. This course shows you how to place, link, and embed files from other applications into  more...

Exporting and Printing Artwork in Illustrator CS3 ...rator CS3 allows users to export electronic art to use in other applications and other members of the CS3 suite of products, such as Flash CS3. There are several printing options available in Illustrator CS3 that allow for different output applications and technologies and make Illustrator a versatile product. This course will familiarize you with file formats for saving, exporting, and work  more...

Developing and Deploying Strategic Plans ... objectives based on their mission and vision statements. Other success factors include understanding market forces, internal strengths and weaknesses, stakeholders, relevant technology, and legal and regulatory factors. With these considerations, an organization's action plan can be developed and deployed, and its effectiveness evaluated. This course explores the concepts of strategic  more...

The Imperatives of Innovation and Leadership in Strategy ...ompanies focus on incremental and continuous innovations, other companies have managed to create disruptive innovations, challenged existing incumbents, and created entirely new markets for their products or services. However, without leadership, many of these innovations go unrealized, as not all managers have the leadership qualities that ensure success. This course focuses on preparing  more...

Introduction to Lean for Service and Manufacturing Organizations ...inciples have since been applied successfully across many other industries. Service and transactional industries that use Lean include healthcare, insurance, financial services and banking, call centers, government, IT, retail, and transportation. Lean is a methodology that incorporates a powerful set of tools and techniques designed to maximize customer value, while reducing waste along the  more...

Project Organization Planning Risk PRINCE2 2009-aligned Project Organization, Planning & Risk (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation An effective project management methodology requires a foundation of core themes that allow Project Managers, Project Boards and project team members to organize and control the project management process. These themes are the building blocks of good project management. The  more...

Project Quality Change Progress PRINCE2 2009-aligned Project Quality, Change & Progress (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation This course introduces three of the themes of a PRINCE2: 2009-aligned project: Quality, Change and Progress. PRINCE2 is recognized as an international standard for process-based project management. It is the standard method for project management in the UK. This course is  more...

Starting Up Initiating Directing a Project PRINCE2 2009-aligned Starting Up, Initiating & Directing a Project (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation Every good system is based on a framework or architecture that governs its progression from start-up through pulling together all the sub-systems that work together to achieve a desired result. The PRINCE2 project management system is no exception. Its framework  more...

Overview of Project Mgmt PRINCE2 2009-aligned Overview of Project Mgmt. (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation Project-based operations have become a key factor in today's business world. The importance of choosing a well planned and proven method for managing projects is a challenge for organizations across the board. If you think about it, almost every work effort is a project, from  more...

The Acct Equation and Financial Statements ...ets, liabilities, and stockholders' equity relate to each other. Every economic activity, or transaction, in an organization affects two or more of these elements. It is therefore important to understand how these elements, and the underlying transactions, appear in financial statements that provide a summary of a business's performance over a period of time. This course aims at familiarizing  more...

Basic Acct Principles and Framework ...rest groups take the basic accounting data, mix them with other external and supplementary information, and produce meaningful information used for decision making and control purposes. This course aims at familiarizing all learners with basic accounting principles and concepts that set the ground for more advanced learning in this area. You'll be introduced to key accounting terms and concepts  more...

Receiving Feedback and Criticism ...es feedback is on target, and its usefulness is apparent. Other times it may not be as easy to receive. Being able to receive feedback and criticism appropriately without getting your emotions involved is an essential skill for success in the business world. People in an organization need to be able to receive corrective feedback effectively, whether from someone in authority, a direct report,  more...

Giving Constructive Criticism ...ored by the recipient, or worse yet, give offense. On the other hand, when given properly, constructive criticism given by a manager to an employee, or from a team leader to a team member, is a powerful tool for improving performance and increasing productivity. This course starts by exploring the key differences, the effects, and the importance of giving constructive criticism as opposed to  more...

Cisco CVOICE 8 0 Congestion Rate Limiting AutoQos ...as voice to be dequeued and sent first (before packets in other queues are dequeued), giving delay-sensitive data preferential treatment over other traffic. This course describes the queuing architecture: traffic-policing, traffic-shaping, CBWFQ, and LLQ. Cisco AutoQoS represents two technologies, Cisco AutoQoS VoIP and Cisco AutoQoS for the Enterprise. These technologies simplify network  more...

Cascading Style Sheets in Dreamweaver CS4 ...his course explores this new interface feature along with other CSS features including a set of prebuilt CSS layouts complete with educational inline comments, access to the Adobe CSS Advisor web site, and CSS management features that facilitate moving CSS rules from page to page and converting inline CSS to CSS rules. This course examines the process of creating, editing, and applying the  more...

Adding Links Images in Dreamweaver CS4 ...obe Using Adobe Dreamweaver CS4 in conjunction with other products, such as Adobe Photoshop CS4, you can create web sites that are media rich and visually appealing. This course explores processes of creating intuitive site navigation using linking, and performing asset management. The course also discusses working with rich media in the form of Flash video, a pervasive web technology.  more...

Tables Accessibility Standards in Dreamweaver CS4 Tables, Accessibility & Standards in Dreamweaver CS4 Adobe When designing a web site, it's important that your content is engaging, but it's also crucial that it is structured in an intuitive and accessible manner. Creating a site layout using tables is one method of ensuring a consistent and easy to navigate web site. This course explores how to structure content using tables, and examines  more...

Workflow Adobe Integration in Flash CS4 Workflow & Adobe Integration in Flash CS4 Adobe Once you understand the basics of Adobe Flash CS4 Professional, it's essential that you look at ways of optimizing your workflow. Flash CS4 provides a number of features that allow you to streamline your work, speeding up the amount of time it takes to carry out tasks. Flash CS4 is part of Adobe Creative Suite 4 - a set of programs which work  more...

Introduction to Adobe Flash CS4 Professional Introduction to Adobe Flash CS4 Professional Adobe Adobe Flash Professional CS4 is one of the most popular interactive multimedia development tools on the market, providing design professionals with the ability to create engaging experiences, ranging from instructional media and games to entire web sites. Flash Professional CS4 includes an updated interface that is consistent with the  more...

Drawing Working with Images in Flash CS4 Drawing & Working with Images in Flash CS4 Adobe Flash CS4 Professional provides a range of tools that can be used to create impressive graphics and illustrations for your movies. Drawing in the Flash environment produces vector graphics - artwork made from straight or curved lines with clean edges that allow you to scale drawings without lowering the quality of the overall illustration. You  more...

Adobe Fireworks CS4 Adobe Fireworks CS4 Adobe Adobe Fireworks CS4 is a robust graphics editor primarily used for prototyping web sites and creating and optimizing images for the Web. This course explores the Fireworks interface and the robust toolset offered within the application, including selection, bitmap, and vector tools. The course also explains concepts used in prototyping web sites, such as  more...

Using Feedback to Improve Team Performance ...s, goals, and needs, as well as share thoughts about each other's performance both positive and negative. The same principle applies when it comes to receiving feedback. It's far better to hear the truth directly than to assume your performance is the best it can be. In this course, you'll learn how to deliver feedback to other members of your team using a direct, honest, and assertive style  more...

MS Word for MAC 2011 Structuring and Organizing Documents MS Word for MAC 2011: Structuring and Organizing Documents Microsoft Microsoft Word for Mac 2011 provides many intuitive options for structuring your documents quickly and easily. This course demonstrates how to set margins and indents so your document uses proper page and paragraph spacing. If you're creating large documents with many pages, you might want to add page numbers to make your  more...

MS Word for MAC 2011 Getting Started MS Word for MAC 2011: Getting Started Microsoft Word for Mac 2011 is the newest version of Microsoft's word processing tool for the Mac platform. It offers a streamlined interface and features that allow you to create attractive and engaging documents. The ribbon, which is unique to Microsoft Office, organizes Word's many features into related tabs and makes it easier to quickly access those  more...

CISSP Domain Physical Environmental Security .... Unless a network is physically secure from threats, all other types of security can be negated. This course focuses on the need for, and implementation of physical security and how it is used as an all encompassing backbone for enterprise security. This course guides you through the Common Body of Knowledge (CBK) recommended by the International Information Systems Security Certification  more...

Marketing Essentials Planning and People ...s well as how strategy and tactics should complement each other in any marketing activity. This course will also offer insight into key planning activities such as research, budgeting, development and evaluation. Finally, the importance of employee engagement and internal branding are also discussed as the key elements of the last P, people. Understanding the key role that planning and people  more...

Marketing Essentials Place ...ting initiative and requires careful integration with all other aspects of the modern marketing mix. This course provides essential insight into distribution. It reviews the advantages of building a strong, efficient distribution network that is aligned with organizational and marketing goals, as well as product characteristics and target markets. It covers key distribution strategies,  more...

Marketing Essentials Promotion Marketing Essentials: Promotion How do you get customers interested in your products and services? What kinds of sales and advertising strategies will you use? How will public relations support your promotional strategies, if at all? Promotion, a key aspect of the marketing mix, focuses on raising awareness about your product and service offerings among key customer target groups. This  more...

Applying Lean in Service Manufacturing Organizations ...des toward work and change, their relationships with each other and management, and the way change is introduced and implemented. Any company that wants to make sustainable improvements can benefit from a Lean culture. Effective Lean enterprises successfully turn knowledge into action. Continuous improvement or kaizen is key to this ability. The timely and productive application of kaizen  more...

Hazardous Waste Generator RCRA ...Act (RCRA) regulations. Thus, accumulation, labeling, and other management requirements are described for both satellite accumulation areas and 90-day accumulation areas. Lastly, the importance of, and methods for, waste minimization and spill prevention and response are defined. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner  more...

SAP Product Lifecycle Management SAP Product Lifecycle Management SAP SAP Product Lifecycle Management (PLM) provides a comprehensive solution for managing all product-related information required in support of processes including planning, innovation, design, quality management, and engineering. As an integrated solution to SAP's enterprise resource planning (ERP) system, all information stored and maintained using the PLM  more...

CompTIA Network 2009 Network Protocols ... enable devices and applications to communicate with each other, regardless of their origin. These protocols are sets of formal rules that govern communication and allow developers to design applications or devices that can communicate with other designer's products without the need for direct collaboration between them. In this course, the OSI model is explained as is a wide range of  more...

CompTIA Network 2009 Network Devices ...nd switches, will be found on almost every network, while other devices, such as wireless access points and content switches, are more specialized and will only be present if the needs of the network mandate them. This course describes network devices from the user level, which includes network interface cards, firewalls, and modems, to network level devices, such as routers, switches, and  more...

CompTIA Network 2009 Network Components ...r, coaxial, or fiber optic, as well as the connectors and other hardware required to allow the media to function correctly. Also, the logical operations of network media, for example transmission speeds, duplexing, and frequency, is explained. This course also describes how to install network media and how to verify that the installation is correct. This course maps to the CompTIA Network 2009  more...

CompTIA Server 2009 Network Storage Troubleshooting ... to facilitate the movement of data between computers and other devices, such as printers or the Internet. In addition to that, the vast amounts of data generated in today's computing environments means that storage issues are something that every business and server administrator needs to deal with sooner or later. The hardware and software involved in networking and storage management can be  more...

Network Access Security in Windows Server 2008 ...ailable, and the NPS's ability to enforce restrictions on other network services including DHCP, VPN, IPsec, and 802.1X. This course also provides a look at the latest improvements to the Windows Firewall providing advanced security through the use of granular inbound and outbound rules, connection security rules, the use of firewall profiles, and the ability to monitor the configuration. This  more...

The Balance Sheet ...you to see what a company owns as well as what it owes to other parties. People who might be interested in the Balance Sheet include creditors, investors, company management, suppliers, customers, competitors, government agencies, and analysts. The Balance Sheet is closely connected to the other key financial statements the Income Statement and Cash Flow Statement. This course walks you through  more...

SAP Administration SAP Administration SAP SAP administration tasks are essential to ensuring optimum performance and security in an SAP system. This course introduces the most common tasks for System Administrators in SAP, including work process configuration, error investigation, and system monitoring, as well as user management, role assignment, and other tasks necessary to ensure the security of information  more...

Tool Support in Software Testing Tool Support in Software Testing ISTQB ISEB/ISTQB Foundation Certificate in Software Testing Foundation Certificate in Software Testing Software systems are increasingly ubiquitous in all aspects of our lives. Failures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing  more...

Configuration Mgmt Risks Incidents in Software Testing Configuration Mgmt., Risks & Incidents in Software Testing ISTQB ISEB/ISTQB Foundation Certificate in Software Testing Foundation Certificate in Software Testing Software systems are increasingly ubiquitous in all aspects of our lives. Failures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death.  more...

Software Test Management Software Test Management ISTQB ISEB/ISTQB Foundation Certificate in Software Testing Foundation Certificate in Software Testing Software systems are increasingly ubiquitous in all aspects of our lives. Failures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing is  more...

White Box Software Testing Techniques White Box Software Testing Techniques ISTQB ISEB/ISTQB Foundation Certificate in Software Testing Foundation Certificate in Software Testing Software systems are increasingly ubiquitous in all aspects of our lives. Failures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software  more...

Black Box Software Testing Techniques Black Box Software Testing Techniques ISTQB ISEB/ISTQB Foundation Certificate in Software Testing Foundation Certificate in Software Testing Software systems are increasingly ubiquitous in all aspects of our lives. Failures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software  more...

Physical Security Physical Security Physical security is the foundation for all networking security mechanisms. Unless a network is physically secure from threats, all other types of security can be negated. This course focuses on the need for, and implementation of physical security and how it is used as an all encompassing backbone for enterprise security. This course also assists students who are preparing  more...

Wireless Attacks Countermeasures Wireless Attacks & Countermeasures Wireless networking is becoming more and more prevalent in corporate networks. The methods used to set up and secure these networks are often tested by hackers to see if they can penetrate and gain information from them. This course examines wireless systems and 802.11x WLAN operational modes. This course discusses WEP and other wireless security protocols,  more...

Name Resolution in Windows Server 2008 ...hints, and cache-only servers. Also covered is the use of other types of name resolution techniques including WINS, LMHOSTS, and HOSTS files, and the configuration steps necessary to set up clients to use DNS or WINS name resolution. The course is one in a series that covers the objectives for Microsoft exam 70-642 TS: Windows Server 2008 Network Infrastructure, Configuring. Passing this exam  more...

Anger Management Essentials Understanding Anger ...ovides important information about our relationships with others and can help us face trouble and overcome obstacles. But if it's not managed properly, this powerful emotion can be very destructive. And the consequences of poorly managed anger in the workplace may be much greater than in other contexts. Yet, its potential benefits may also be greater. This course explores the different ways  more...

Cisco Switch 1 0 Accomodating Voice Video in Campus Networks Cisco Switch 1.0: Accomodating Voice & Video in Campus Networks Cisco Cisco Certified Design Professional (CCDP ) 642-813 Implementing Cisco IP Switched Networks (SWITCH) v1.0 When you are migrating to a VoIP network, all network requirements, including power and capacity planning, must be examined so that voice is seamlessly integrated into the existing network. IP telephony services  more...

VMware Server Overview ...ver, sharing their resources with the host, and with each other. VMware Server is a hosted virtualization platform that can be installed like an application onto an existing server, allowing the creation of multiple virtual machines. This course will examine the features of VMware Server, ESX, and ESXi, along with the current and legacy operating systems that can be installed and used with  more...

Cisco TSHOOT 1 0 Route Redistribution BGP Performance Issues ...th external parties such as Internet service providers or other providers of IP-based services. The exterior gateway protocol BGP is often used in combination with an interior gateway protocol such as Enhanced Interior Gateway Routing Protocol (EIGRP) or the Open Shortest Path First (OSPF) routing protocol. And performance problems on network devices can cause degraded application performance  more...

Cisco Route 1 0 EIGRP Implementation for the Enterprise ...iscusses the key capabilities that distinguish EIGRP from other routing protocols. The implementation plan is covered as the first step in configuring EIGRP, followed by basic EIGRP configuration. To assist in verification, this course introduces various Cisco IOS software show commands and defines the key fields in each.Advanced configuration options for EIGRP, including route summarization,  more...

Storage Technologies Update ...l disk drive storage systems, and it compares RAID 6 with other types or RAID. The course discusses cloud computing and compares it to on-site and outsourced delivery models, and looks at MOZY backup, EMC fortress, and Atmos. The course examines Fibre Channel and Fibre Channel over Ethernet technologies. Finally, this course looks at NAS Backup and different forms of SAN based replication. This  more...

Windows Server 2008 Backup Recovery ...earn how to back up files, folders, Active Directory, and other services using the Windows Server 2008 backup utility. Configuring Shadow Copies for shared folders is also discussed along with the recovery procedures for bringing data and services back online. This course is one in a series that covers the objectives for Microsoft exam 70-646 PRO: Windows Server 2008, Server Administration.  more...

Improvements to Role Services in Windows Server 2008 R2 ...erver role, which now closely integrates with a number of other roles services. It also presents the recent changes to the Terminal Services role, which is now referred to as Remote Desktop Services and introduces the new remote connectivity technologies including virtualized corporate desktops using Virtual Desktop Infrastructures (VDI), DirectAccess, VPN Reconnect (or Agile VPN), and  more...

The Consumer Electronics Industry Overview Version 1 The Consumer Electronics Industry Overview: Version 1 The Consumer Electronics industry is made up of companies from around the world that manufacture electronic audio and video equipment for individual consumers and businesses. In this fast-moving industry, where some products are lucky to have a shelf life of more than a year, companies need to be able to adapt quickly. In addition, they  more...

The Capital Markets Industry Overview Version 1 ...d of investment banks, securities firms, and a variety of other stakeholders, the industry helps companies and governments raise long-term funds on the capital markets. The industry participants deliver various services to their clients, such as underwriting and acting as agents in the issuance of securities (stocks and bonds); assisting and advising companies involved in mergers and  more...

The Chemicals Industry Overview Version 1 ...uce chemicals that have commercial value to consumers and other industries. These chemicals are used to produce plastics, synthetic fibers, lightweight automobile parts, fertilizers, cosmetics, household materials, computers, and many more products. High energy consumption, high prices of raw materials, diminishing returns, and sustainability are among the challenges that companies in this  more...

The Federal Government Industry Overview Version 3 ...on, oversees environmental issues, and performs a host of other services to its citizens. Different nations, and their respective federal governments, all adopt strategies to overcome the challenges they face that can stagnate services, overextend budgets, cause intradepartmental barriers, and impede hiring the best employees. Federal governments are continually driven to find solutions through  more...

Managing computers Devices Updates in System Center Essentials 2010 ...en creates and deploys updates from Microsoft Updates and other software vendors either automatically or manually using packages by automatically or manually approving them. Essentials also provides a way to inventory hardware and software on computers, view the status of updates, and which software packages have been deployed. It also provides a way to remove updates and software packages that  more...

Managing Experienced Managers ... to new highs. So it's important that you devote time and other resources to ensuring their ongoing commitment to the organization's long-term and short-term goals. Managers with highly developed skills manage their teams and subordinates more efficiently, reduce overall employee turnover, and increase the organization's performance. In this course, you'll learn about a range of techniques for  more...

Managing New Managers Managing New Managers People are the most important part of any organization. Developing tomorrow's organizational leaders requires a continuous commitment by managers and HR professionals to prepare new managers to grow into leadership roles. New managers must be properly oriented and trained when moving to their new positions. But training is an ongoing process, and mentoring is one key  more...

Preparing to Dismiss an Employee ...can be emotionally difficult. Also, dismissals can impact other employees and the company. If it's the right thing to do and you're well prepared, the dismissal can provide an opportunity for you to educate other employees, and improve employee morale and productivity. Being well prepared for dismissing an employee allows you to handle the dismissal with integrity and fairness. This course  more...

Delegation Essentials Overcoming Delegation Problems ...ssentials: Overcoming Delegation Problems Like most other skills required to manage employees effectively, delegation is something that improves with practice and experience. But few managers, regardless of their level of experience, can delegate tasks perfectly each time. The root of the problem may be the manager's lack of certain delegation skills. Or perhaps the employee lacks ability  more...

Competitive Marketing Strategies Conducting an Internal Analysis ...rnal competitive environment, you need to look inward. In other words, you need to assess your organizational capabilities - what unique skills and resources does your organization have and how can it effectively deploy these to deliver a sustainable competitive advantage? In addition, you need to consider your marketing activities - how relevant are your marketing objectives, given your  more...

Brand Management for Social Media Wireless Technologies ...ver-increasing consumer power, driven by social media and other web-based and wireless technologies, is having a significant impact on brand effectiveness and brand staying power. Consumers are now key drivers for corporate brand strategy. Brand managers need to understand how to harness the power of these technologies and how consumers interact with these technologies. And they must appreciate  more...

Static Techniques Test Design in Software Testing Static Techniques & Test Design in Software Testing ISTQB ISEB/ISTQB Foundation Certificate in Software Testing Foundation Certificate in Software Testing Software systems are increasingly ubiquitous in all aspects of our lives. Failures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death.  more...

Testing Throughout the Software Life Cycle Testing Throughout the Software Life Cycle ISTQB ISEB/ISTQB Foundation Certificate in Software Testing Foundation Certificate in Software Testing Software systems are increasingly ubiquitous in all aspects of our lives. Failures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective  more...

Fundamentals of Software Testing Fundamentals of Software Testing ISTQB ISEB/ISTQB Foundation Certificate in Software Testing Foundation Certificate in Software Testing Software systems are increasingly ubiquitous in all aspects of our lives. Failures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing  more...

Information Risk Mangement Analysis Mitigation Monitoring Information Risk Mangement: Analysis, Mitigation & Monitoring ISACA Certified Information Security Manager Certified Information Security Manager® Analysis, mitigation, and monitoring play an extremely important role in information risk management. This course examines how to properly classify and valuate information assets, perform a business impact analysis, and the principles of  more...

Customer Driven Process Improvement Basic Framework ... a competitive advantage. This course describes these and other benefits and outlines a six-step framework for customer-focused improvement activities, which include identifying customer needs, translating those needs into process requirements, and implementing and sustaining improvements. This course also describes ways an organization can prepare to be successful at carrying out these  more...

The Income Statement The Income Statement Financial statements show the financial performance of an organization. They are comprised of the Income Statement, the Cash Flow Statement, and the Balance Sheet, and are used both internally and externally by a variety of users. The Income Statement can also be referred to as profit and loss statement or statement of operations, and is one of the most important  more...

The Accounting Cycle and Accrual Accounting ...he organization's internal and external users. As in most other things, timing is of prime importance in accounting, specifically in recording transactions. Most organizations record revenue or expense transactions when they actually take place known as accrual accounting. Others do it when money actually changes hands known as cash accounting. This course teaches the essentials of the  more...

Fundamentals of Organizations - Groups Fundamentals of Organizations - Groups Groups are a key component in any organization, so knowing how they function best is vital when trying to understand organizational behavior. Working in groups has key advantages for organizations, such as fostering creativity, pooling skills, and improving decision-making and performance. But groups aren't always effective, so it's important to  more...

Developing Strategic Peer Relationships in Your Organization Developing Strategic Peer Relationships in Your Organization Cultivating relationships with your work peers can lead to success for you as an individual and for your organization as a whole. Developing a supportive peer network can provide you with access to a wide variety of expertise and institutional knowledge and it enables you to leverage other people's networks. Because every workplace  more...

A Essentials 2009 Operational Procedures and Preventative Maintenance ...cts function properly while not damaging the environment, other products, or individuals around them. Another aspect of operational procedures is the need for professionalism and good communication skills in the workplace. This course covers both safety and environmental procedures to be established and used along with the appropriate use of communication skills and professionalism in the  more...

A Essentials 2009 Security and Network Fundamentals IPv6 update A Essentials 2009: Security and Network Fundamentals (IPv6 update) CompTIA CompTIA A 2009 220-701 CompTIA A Essentials Security and networking are important in the computer world. This trend has only increased as the average person's interaction on the Internet continues to grow. This course examines security concepts and technologies, such as encryption, authentication, firewalls, and  more...

CompTIA Server 2009 Server Functions Network Essentials ...each of the potential roles and how they will impact each other and the users they serve. This course introduces the various server roles and discusses the possible benefits of using virtualization. The course also explains the technologies used to add servers to your network. This course maps to CompTIA's Server 2009 exam, SK0-003, and covers the following exam objectives: 2.4 Explain  more...

CompTIA Server 2009 System Software ...al services, such as e-mail, file sharing, DHCP, DNS, and other necessary components of a functional enterprise network. This course covers the different types of network operating systems, including Windows NOS and UNIX/Linux flavors. It also describes the basic and advanced configurations to make the NOS useable. One of the most important aspects of NOS software security is also covered in  more...

Configuring Network Connectivity in Windows 7 ...lion computers interoperating and communicating with each other is the foundation of the Internet and of networking environments in general. This course examines the protocols and settings used to accomplish this, along with the technologies and configurations that are used to protect and control computers that exist in these networked environments. This course will examine IP configurations,  more...

Installing Upgrading Migrating to Windows 7 Installing, Upgrading & Migrating to Windows 7 Microsoft Microsoft Certified Technology Specialist Windows 7, Configuration (Exam 70-680) Windows 7 is a new desktop operating system from Microsoft. The majority of computer users interact with desktop operating systems more than any other type of computer operating system today. This course will show you how to install Windows 7 in a single  more...

CompTIA Newtork 2009 Wide Area Networks ... and public links to connect unrelated networks with each other. WANs differ from local area networks (LANs) in several ways. For instance, while LANs are typically owned by a single company or enterprise, WANs are a collaboration of a number of unrelated organizations and entities. As well, WANs generally have lower speed links than LANs and utilize a different set of technologies. This course  more...

Introduction to the Features of Flash CS3 Introduction to the Features of Flash CS3 Adobe Adobe Flash Professional CS3 is one of the most popular web content development toolsets on the market, providing web professionals with the ability to create interactive experiences, ranging from web sites to instructional media and games. Flash Professional CS3 includes an updated interface that is consistent with the user-interface (UI)  more...

Drawing Working With Symbols in Flash CS3 Drawing & Working With Symbols in Flash CS3 Adobe Flash Professional CS3 provides a range of tools that can be used to create impressive graphics and illustrations for your movies. Drawing in the Flash environment produces vector graphics - artwork made from straight or curved lines with clean edges - that allow you to scale drawings without lowering the quality of the overall illustration.  more...

Cascading Style Sheets in Deramweaver CS3 ...ure that identifies CSS-related browser rendering issues. Other new features related to CSS include a set of prebuilt CSS layouts complete with educational inline comments, access to the new Adobe CSS Advisor web site, and CSS management features that facilitate moving CSS rules from page to page and converting inline CSS to CSS rules. This course examines the process of creating, editing, and  more...

Adobe Captivate 4 ...ions, personalized tutorials, simulated environments, and other interactive products. It provides enhanced screen-recording capabilities that allow you to demonstrate procedures while recording mouse movements and text entry, or create fully-functional simulated software environments with supporting feedback. This course focuses on the basics of Adobe Captivate 4, including recording  more...

Cisco CVOICE 8 0 Transporting Voice Over IP Networks ...way communications between H.323 terminals on the LAN and other ITU-T terminals on the network. H.323 gateways can also communicate with other H.323 gateways. Gateways enable H.323 terminals to communicate with terminals that are not H.323 terminals by converting protocols. Gateways are the point where a circuit-switched call is encoded and repackaged into IP packets. Because gateways function  more...

IFRS Key Standards for Financial Accounting Activities ...er 110 countries from every part of the world and several other countries are preparing to adopt them. This course aims to prepare learners for implementing some key standards related to financial and accounting activities. It takes learners through the standards relating to accounting policies, changes in accounting estimates and errors, and the treatment of events after the reporting period.  more...

Settings Customization and Office 2003 Integration with PowerPoint 2003 Settings, Customization, and Office 2003 Integration with PowerPoint 2003 Microsoft To describe how to customize PowerPoint 2003 toolbars, menus, and options, create and run macros, and integrate PowerPoint 2003 with other Microsoft Office 2003 applications  more...

Working with Data and Presentation in Access 2003 Working with Data and Presentation in Access 2003 Microsoft To use PivotTables, PivotCharts, and other applications to present and handle database data  more...

Visio 2003 and Other Programs Visio 2003 and Other Programs Microsoft To demonstrate how you can use Visio 2003 with other programs  more...

Advanced Data Manipulation Features in Word 2007 ...ate forms quickly and easily, so that they can be used by other users of Word 2007. Forms contain form fields that you can link to external data sources, and Word 2007 contains security features to protect forms from tampering by other users. Inserting fields has been simplified in Word 2007 by means of built-in commands and content controls. The mail merge feature is also improved and  more...

Exchanging Data with Excel 2007 ...umber of options for importing data and sharing data with other applications. Excel 2007 includes built-in functionality for importing text files and creating database queries to retrieve data from a variety of databases. Other applications, such as Access, Word, and Outlook, can also import Excel data. Using XML in conjunction with Excel enables you to further manage and customize workbooks.  more...

Distributing Presentations in PowerPoint 2007 Distributing Presentations in PowerPoint 2007 Microsoft Microsoft Office PowerPoint 2007 provides numerous ways to produce and distribute dynamic, custom presentations. In this course you will be introduced to the process of securing your presentations for distribution by setting up passwords. You will also examine the various ways to distribute your presentations to colleagues and other  more...

Completing Searches Printing Items and Working with RSS Feeds in Outlook 2007 ...ous features for interacting and sharing information with others. This course demonstrates the new Outlook 2007 search feature, Instant Search, which is used to locate and manipulate e-mail messages and other Outlook items. It also explores printing options using a variety of print styles. Lastly, RSS feeds will be discussed in depth, explaining how Outlook 2007 users can conveniently view  more...

Basic Access 2007 Forms Basic Access 2007 Forms Microsoft Microsoft Office Access 2007 offers several options for creating, customizing, and managing forms. This course describes multiple methods of form creation, including the Form, Split Form, Multiple Items, Blank Form, and Form Design tools and the Form Wizard. This course also explores controls the available types, how they are added to a form, how their  more...

Importing and Exporting Data and Data Presentation in Access 2007 ... or import data and objects from external sources such as other Access databases, Excel spreadsheets, text files, XML files, and SharePoint lists. You can also export data and objects from an Access 2007 database to external sources. This course explains and demonstrates the various methods of importing, exporting, and linking to external data sources. It also describes how to create and modify  more...

Collaborating and Using Visio 2007 With Other Programs Collaborating and Using Visio 2007 With Other Programs Microsoft Visio 2007 is a powerful collaboration tool that allows the user to to show content from other applications and also allows content in Visio to be linked to other types of files. This course will show how to link, embed, import and export content and drawings in order to allow for collaboration with other programs while using  more...

PowerPoint 2002 Customization and Office XP Integration PowerPoint 2002 Customization and Office XP Integration Microsoft To describe how to customize PowerPoint 2002 toolbars, menus, and options, create and run macros, and integrate PowerPoint 2002 with other Microsoft Office XP applications  more...

Using Text Components in Flash CS3 ...rofessional CS3 can be used to create titles, labels, and other text content that appears by default, as well as text that is used to create dynamic interactivity on a Flash form or web page. This course provides an introduction for creating text in Flash Professional CS3. It outlines the considerations for using fonts and demonstrates how to create the different types of text fields. The basic  more...

BIS Export Controls and Antiboycott Provisions ...eign countries that might use these items for military or other harmful uses. The EAR are far reaching and affect any business transactions that involve the export from the US, or re-export from another country, of items which are subject to the EAR. Another provision in the EAR includes compliance with antiboycott laws, which were enacted to prevent US firms from participating in foreign  more...

Cisco IINS 1 0 LAN SAN Voice Endpoint Security ...ure LAN devices to control access, resist attacks, shield other network devices and systems, and protect the integrity and confidentiality of network traffic. This course also provides an overview of the basic principles of SANs and SAN security. The implications of implementing security measures in IP networks that transport voice are also covered. This course is one of a series from the IINS  more...

Cisco IUWNE 1 0 Wireless Fundamentals ... was rapid due to the ease of use of wireless routers and other equipment. With improvements in security and performance, wireless networks have moved into many mainstream business LANs. With new and better standards and equipment in development all the time, growth is virtually unlimited. This course introduces wireless networks, examining where they are used and what kinds of wireless  more...

Developing Web Apps With VB 2008 and ASP NET 3 5 ...that includes a drag and drop interface designer and many other tools for building .NET applications. The latest version is Visual Studio 2008 and it supports a variety of languages including Visual Basic 2008, Visual C , Visual C#, and Visual J#. ASP.NET 3.5 is Microsoft s latest version of ASP for developing web applications using the .NET Framework. It builds on the previous version ASP.NET  more...

NET Framework 4 0 Web Apps with Visual Studio 2010 and VB 2010 ...that includes a drag and drop interface designer and many other tools for building .NET applications. The latest version is Visual Studio 2010 and it supports a variety of languages including Visual Basic 2010, Visual C , Visual C#, and Visual J#. ASP.NET 4.0 is Microsoft's latest version of ASP for developing web applications using the .NET Framework. It builds on the previous version ASP.NET  more...

Using SQL Server 2008 Messaging Full-Text Search Scripts Track Changes ...lows developers to create applications that can work with other SQL Server components to complete a specific task by communicating using messages to relay the task information within the instance or between instances of SQL Server 2008. SQL Server 2008 also offers a way for developers to track changes within the database using either change tracking or change data capture. SQL Server's  more...

Oracle Database 11g Manipulating Queries Data Oracle Database 11g: Manipulating Queries & Data Oracle Oracle Database 11g Administrator Certified Associate 1Z0-047 Oracle Database 11g SQL Expert To identify the steps for manipulating queries to return the data you need, using subqueries and set operators, and also for manipulating the actual data using INSERT, UPDATE, DELETE and other data manipulation language (DML) statements.  more...

Oracle Database 11g Indexes Access Paths and Join Operations Oracle Database 11g: Indexes, Access Paths and Join Operations Oracle Access paths are the ways in which data is retrieved from the database, and there are a number of different access paths which can be used for tables and indexes. This course explores the access paths used for tables, such as full table, rowid, and sample table scan. It also examines the access paths used for indexes, such  more...

Oracle Database 11g Configure Manage Use Services in RAC ...tionality, quality expectations, and priority relative to other services. It provides a single-system image for managing competing applications running within a single instance and across multiple instances and databases. Using standard interfaces, such as the Database Configuration Assistant, Enterprise Manager, and SRVCTL, services can be configured, administered, enabled, disabled, and  more...

Operations Management Operations Scheduling ... distribution and use of an organization's resources - in other words, its human resources, equipment, and facilities - to produce the goods and services needed to meet forecasted customer demand. Two important activities within the scheduling function are loading and sequencing. Loading means assigning production-related work to appropriate organizational resources. Sequencing establishes the  more...

SAP Supplier Relationship Management SAP Supplier Relationship Management SAP Supplier relationship management (SRM) involves collaboration with suppliers that are crucial to the success of an enterprise. The goal of SRM is to maximize the value of the collaborative relationships with suppliers. SAP SRM represents a strategic approach to procurement and supply that is tightly integrated with other components of the SAP Business  more...

The Biotechnology Industry Overview Version 1 ... consuming, and expensive. Companies in the industry face other obstacles as well; pricing pressures and a decline in funding, for example. To address such challenges, industry players can adopt new cost-cutting and efficiency measures or partner with other biotechnology or pharmaceutical firms. They also need to deal with increased regulation and strong moral opposition to their activities;  more...

IT Project Management Essentials Introduction to IT Project Mgmt IT Project Management Essentials: Introduction to IT Project Mgmt. The successful delivery of information technology (IT) projects requires managers to adapt project management processes and tools to account for the specific characteristics of the IT environment. By applying these processes and tools in a way that suits the project type and complexity, managers can significantly improve  more...

IT Project Management Essentials Initiating Planning IT Projects ...irements and create a project plan that delineates, among other things, what needs to be done, when it needs to be done, and how much it will likely cost. Although the plan may change as the project progresses, it's important to get down as much detail as you can at the very beginning. This course describes how to initiate an IT project effectively. It then focuses on three key areas of  more...

IT Project Management Essentials Executing IT Projects ...holders - management, the development team, sponsors, and others - to keep them informed on how the project is progressing. In addition to communicating regularly with stakeholders, a project manager should ensure that the team works well together and that the deliverables are meeting the quality standards, as well as other objectives, set in the project plan. This course describes strategies  more...

Adobe Acrobat 9 Fundamentals Adobe Acrobat 9: Fundamentals Adobe Adobe Acrobat is recognized as the industry leader in Portable Document Format (PDF) file creation and manipulation. This course explores the basics of Adobe Acrobat 9, including methods of viewing, editing, and navigating PDF files. It also explains methods of creating PDF files from Microsoft Office documents and other file formats. In addition, the  more...

Introduction to Sales Introduction to Sales Sales is arguably the most important function in any business, yet it's one of the most difficult areas to master and manage successfully. There are several common questions people ask about sales. What is the difference between sales and marketing? Why do consumers and organizations buy, and what drives their purchase decisions? What are the key competencies required  more...

Developing a Customer-Focused Sales Approach ...ervices, the duration and scope of their sales cycle, and other internal considerations that do not effectively meet the needs of their customers. But wouldn't placing the customer at the center of the equation generate better results? The short answer is yes. A customer-focused sales approach is structured around the customer's decision-making process and unique needs. But how do you know what  more...

Rebuilding Trust Rebuilding Trust Trust is an important component in any workplace. When colleagues know they can count on each other, morale and productivity levels tend to increase. But what if trust is betrayed? How will this impact your ability to perform your job effectively? This course will provide key insight into the cost of lost trust including its negative impacts on performance, morale, and  more...

Introduction to Adobe Flash Professional CS5 Introduction to Adobe Flash Professional CS5 Adobe Adobe Flash Professional CS5 is one of the most popular interactive multimedia development tools on the market, providing design professionals with the ability to create engaging experiences, ranging from instructional media and games to entire web sites. Flash Professional CS5 includes an updated interface that is consistent with the  more...

Drawing Working with Images in Flash CS5 Drawing & Working with Images in Flash CS5 Adobe Flash Professional CS5 provides a range of tools that can be used to create impressive graphics and illustrations for your movies. Drawing in the Flash environment produces vector graphics - artwork made from straight or curved lines with clean edges - that allow you to scale drawings without lowering the quality of the overall illustration.  more...

Succeeding in the American Workplace Succeeding in the American Workplace Efficiency, achievement, and action are important workplace values in the United States. And being successful in an American workplace can depend on how well you adopt practices that reflect these values. For example, do you actively look for ways to make things better in your organization? Do you know how to conduct meetings efficiently? Are you able to  more...

Adding Links Images in Dreamweaver CS5 ...obe Using Adobe Dreamweaver CS5 in conjunction with other products, such as Adobe Photoshop CS5, you can create web sites that are media rich and visually appealing. This course explores processes of creating intuitive site navigation using linking, and performing asset management. The course also discusses working with rich media in the form of Flash video, a pervasive web technology.  more...

Tables Accessibility Standards in Dreamweaver CS5 Tables, Accessibility & Standards in Dreamweaver CS5 Adobe When designing a web site, it's important that your content is engaging, but it's also crucial that it is structured in an intuitive and accessible manner. Creating a site layout using tables is one method of ensuring a consistent and easy to navigate web site. This course explores how to structure content using tables, and examines  more...

Cascading Style Sheets in Dreamweaver CS5 ...lements. This course explores this new feature along with other CSS features including a set of prebuilt CSS layouts complete with educational inline comments, access to the Adobe CSS Advisor web site, and CSS management features that facilitate moving CSS rules from page to page and converting inline CSS to CSS rules. This course examines the process of creating, editing, and applying the  more...

Scheduling Events Managing Applications Scheduling Events & Managing Applications IBM The Lotus Notes calendar is a key application in the Lotus Notes 8 client that allows users to effectively manage their time and streamline the way they work. Using the Calendar, you can share your free and busy time with colleagues, as well as create and book meetings. This course discusses the calendar interface and how to book appointments and  more...

NET Framework 4 Web Apps with Visual Studio 2010 Visual C 2010 ...that includes a drag and drop interface designer and many other tools for building .NET applications. The latest version is Visual Studio 2010 and it supports a variety of languages including Visual Basic 2010, Visual C , Visual C#, and Visual J#. ASP.NET 4 is Microsoft's latest version of ASP for developing web applications using the .NET Framework. It builds on the previous version ASP.NET  more...

Monitor Network Infrastructure in Windows Server 2008 ...ces Logs, and the ability to create custom views based on other event logs. This course is one in a series that covers the objectives for Microsoft exam 70-642 TS: Windows Server 2008 Network Infrastructure, Configuring. Passing this exam completes the requirements for the MCTS: Windows Server 2008 Network Infrastructure, Configuring certification, and counts as credit towards the following  more...

Negotiation Skills for Sales Professionals Value Exchange Negotiation Skills for Sales Professionals: Value Exchange Negotiating concessions and exchanging value are integral aspects of any sales negotiation process. But when is the best time to make concessions? And how do you make concessions effectively so that you maximize the value of your proposal to the other side and maintain a position of power? This course provides detailed instructions  more...

Insider Trading ...ll explore the laws that govern the trading of stocks and other securities by corporate insiders and describe the role the Securities and Exchange Commission plays in enforcement. It will also discuss the civil and criminal penalties for insider trading and the procedures for reporting illegal behavior. This course was developed with subject matter support provided by the Labor, Employment, and  more...

EU Privacy Data Security ...ctive serves as the primary guidance for all the laws. In other words, member states may have more stringent interpretations of the Directive, but they cannot be less stringent than the requirements outlined in the Directive. There are significant differences across the EU member states in their data protection laws and in the practice of their respective national regulators, as not all aspects  more...

Cummunicating During Difficult Times ...es. When a company is affected by a struggling economy or other pressures, hard decisions have to be made, and employees need to be on board with these decisions. Different levels of leadership bear specific responsibilities at such times. These responsibilities include communicating strategic vision, explaining the rationale for decisions made, and translating those decisions into day-to-day  more...

ITIL reg 2011 Edition Overview Creating a Service Culture ITIL® 2011 Edition Overview: Creating a Service Culture ITIL Organizations around the globe rely on information technology now more than ever in order to survive and thrive in today's competitive environment. But how do you balance the growing need for information technology management with tried and true business practices? How do you align processes, people, and systems while  more...

ITIL reg 2011 Edition Overview Introduction to the ITIL reg Framework ITIL® 2011 Edition Overview: Introduction to the ITIL® Framework ITIL A process or group of processes in place to manage the work of an organization, regardless of how meticulous and detailed it may be, is useless without being organized in some fashion. A planned structure is essential for ensuring success in managing IT functions in any organization. This course provides an  more...

ITIL reg 2011 Edition Overview Certification Benefits ITIL® 2011 Edition Overview: Certification & Benefits ITIL It's widely accepted that certification in a particular subject area builds credibility and trust in your work and performance. Obtaining ITIL certification positions you as a highly-regarded asset to your colleagues, organization, and industry. But how do you know exactly what level of certification is right? And what specific  more...

Grammar Mechanics Brush-up This is a 4 week refresher in the mechanics of English grammar. This course is an instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course will refresh your skills for college, on the job,  more...

Five Quick Steps to Telecommuting ...like the flexibility of telecommuting--working at home or other remote location--for several days each week. In five information-packed chapters, this self-paced ebook course helps you plan your telework experience, set up your home office, educate your boss, and negotiate a telecommuting agreement. Evaluation worksheets, a library of web-based resources, and tips from successful telecommuters  more...

Applying Emotional Intelligence in the Workplace Course description -- Having logical intelligence will give you a good start in succeeding in your job. But to be more effective you must also develop your emotional intelligence. Using the two together, you will get along much better with your colleagues and know how to get ahead at work. You will learn how to handle your emotions and gear them towards a positive outcome. This course will teach  more...

Safety Director Program (OSHA Emphasis) .... Through readings, web-searches, online discussions, and other directed activities, the students will improve their understanding of safety in their industry including OSHA requirements. The Safety Director course is an online, self-paced course that will assist new and experienced safety directors improve their skills. Through readings, web-searches, online discussions, and other directed  more...

Write a Marketable Script in 10 Weeks with Final Draft (Latest Release) Learn how to produce a "marketable" script bundled with award wining Final Draft Software The purpose of this course is not just to produce a single script-although that will happen. The real purpose is to show you the structure of scripts and how to produce "marketable" scripts in a minimal amount of time. The instructor of this course is a seasoned scriptwriter who has a successful history of  more...

Shipping Infectious Substances (IATA and DOT) ...azardous materials; -Completes a shipper`s declaration or other paperwork associated with the transport of hazardous materials; -Loads, unloads, or handles hazardous materials; -Is responsible for safety of transporting hazardous materials; -Operates a vehicle used to transport hazardous materials. Topics include: -General awareness and familiarization -Identification of hazardous materials  more...

Basic Internet Specialist Certificate ..., tech support, and many more.Instructional materials and other support: Download of a textbook will be required. The link to order the e-book is here: http://courses.creatingwords.com/ebook.htm. This is supplemental material that will go along with your course. After you purchase the e-book, you will be automatically sent to a web page where you will be able to download your copy. In case  more...

Beginning Webmastering Techniques( with site design/management focus ) ...io, video and simple add-ons and also a broad overview of other Webmastering areas of speciality. Prerequisite: Some programming experience is helpful. Familiarity with networking concepts will also be helpful. Software/Hardware Requirement : A student will need to have access to a PC( 486 or higher ), internet connection through a modem with reasonable speed/DSL etc. Also students will have to  more...

Technical Communication, an Introduction for Current Technical Writers, Editors & Designers Get an overview of the whole field of technical communication. Expand your perspective. For current tech writers, editors, and designers. If you have been doing some form of technical writing, editing, or design for a while, but you wonder what the whole profession really involves, this course will expand your perspective, and help you polish your skills. You`ll learn how to articulate the  more...

HTML Lessons in Web Page Design - 10 Week Facilitator Led ...a writes, "This is just super, great, good, are there any other words out there to describe your lessons? When I started going through your lessons, I felt I had hit the jackpot. I find your material easy to understand and I know I am learning a little at a time, but learning for sure. I like what you said about learning HTML the right way and I believe your teaching of these HTML lessons is  more...

A Fast Track Approach to Making Money as a Freelance Writer (Self-Directed) Designed to aid individuals interested in increasing their income as a freelance writer. Designed for individuals interested in becoming a freelance writer. This course provides methods that work and help budding writers to put their careers in high gear or assist individuals desiring a new career to get started. This course demonstrates proven methods other writers have used through strategies  more...

So You Want to be a Technical Writer! ... individual assignments, students will interact with each other and the instructor through discussion message boards and optional online chats. Students will also receive a weekly mailing containing the best World Wide Web sites where they can explore information about technical writing careers or related issues. Working with Kathryn Roosa, each student will focus on the areas most applicable  more...

Client/Server Development and Remote Data Access in Visual Basic ...r and a client application that can communicate with each other over the Internet and provide access to a central database. The course is broken up into three main sections: Database Access, Communications, and the Final Project. The first section teaches different methods of data access and manipulation by creating a standalone Visual Basic application that binds a MS Access database. The  more...

Theorists and Instruction Other theories of learning are explored to give a diverse perspective of educational theories and gain a better understanding of how people learn.  more...