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Access 2002 Intermediate ...n Field Properties Verifying Changes Modifying Field Layout The Field Size Property The Format Property The Decimal Places Property The Input Mask Property The Caption Property The Default Value Property The Indexed Property The Lookup Tab Creating A New Field Selecting A Data Type Indexing A Field Creating A Memo Field Creating A Caption Lesson 3: Relationships & Forms  more...

Access 2002 Basic ...e & Database Objects Introduction Lesson Objectives About Databases Access Database Files Opening Access The Title Bar The Menu Bar The Ask A Question List Box The Database Toolbar The Task Pane Navigating Between Task Panes The Clipboard Task Pane The Basic & Advanced Search Task Panes Closing The Task Pane The Status Bar Database Objects Opening A Sample Database About The  more...

Powerpoint 2002 Intermediate ...tives Opening PowerPoint The Recently Used File List About Slide Masters Viewing Designs In A Presentation Switching To Slide Master View Inserting A Title Master Inserting A Slide Master Background Options Applying A One Color Gradient Applying A Textured Fill About Patterns Applying A Picture Fill Formatting Master Slide Styles Formatting Placeholders Deleting Slide Masters  more...

Word 2002 Intermediate ...ect Entry For A Graphic Deleting An AutoCorrect Entry About AutoText Entries Smart Tags Creating An AutoText Entry Lesson 2: Tables & Charts Introduction Lesson Objectives Opening A Document Navigating To The End Of A Document Inserting A Table Entering Text Selecting A Cell Formatting A Cell Selecting A Row Inserting A Row Resizing A Row Other Alignment Options Resizing A  more...

Statistical Process Control and Control Plans in Six Sigma Statistical Process Control and Control Plans in Six Sigma ASQ Six Sigma Green Belt (SSGB) In the final stages of the Six Sigma DMAIC methodology, once process improvement opportunities are identified and implemented, you need to make sure that the improved processes are controlled to sustain the process improvement gains. Statistical process control (SPC) provides tools which can be used to  more...

Talent Management Developing and Engaging Talent ...ented employees to help them achieve their goals. But without a talent management strategy focused on keeping these employees engaged, they may be sending out resumes rather than working to achieve those goals. Employee engagement and commitment are key success factors for any organization. This course describes how to begin building employee commitment with an effective onboarding process that  more...

Delegating Delegating As a manager you are most likely juggling multiple responsibilities at once. In order to accomplish everything you have on your plate, you must identify those tasks which can be handled by others familiar with your work so you can focus on the more time-consuming and demanding responsibilities on your list. Trusting your direct reports and delegating some tasks to them is key to  more...

Business Execution in Action ...rth the paper they are written on if they are not carried out. The same holds true for the principles of business execution. The principles of business execution are worthless to an organization if they exist only in the heads of its corporate executives, but are never acted upon. This course will assist you in the process of "executing business execution" in your organization. All  more...

Taking on a Management Role ... you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player to manager is an exciting, but challenging, one. It takes most people out of an area in which they have been comfortable and successful for  more...

Creating and Analyzing an Operating Budget ...ating and Analyzing an Operating Budget Working without a well thought-out operating budget can be compared to playing Pin the Tail on the Donkey. Although a company might know the direction in which it wants or needs to go, without a budget it must simply feel around in the dark and hope it comes close to its target. Unfortunately, if a business uses this approach, it will eventually  more...

HR s Strategic Role in the Organization HRCI SPHR ...fessionals need to be able to anticipate, plan, and carry out change, using the tools at hand. Strategic management occurs as the result of a planning process that reviews internal and external factors affecting the ability of an organization to successfully achieve its goals. This course describes how to guide and lead the change process, how HR can impact regulations and legislations, and the  more...

Statistical Process Control SPC in Six Sigma ... do you find the 'proof' or solid facts that a process is out of control and requires intervention? By applying statistical process control (SPC) methods, a Six Sigma team can identify and control variation in a process. This course covers the basic concepts in statistical process control methodology, including the selection of variables and rational subgrouping. One of the most important tools  more...

Processes and Customer Analysis in Six Sigma Projects ...r needs. By this logic, no Six Sigma effort can start without having a high-level picture of an organization's customers and other stakeholders, their needs, and the business processes meant to fulfill those needs. A thorough analysis of the existing business processes - and the products and services they churn out - is the first step in Six Sigma projects. You need to listen to the "voice of  more...

Deploying Windows Vista ...a is the leading operating system used on desktops throughout the world in enterprise and home environments. It provides enhanced security, performance, reliability, and reduced cost for deployment and management. This course discusses the deployment infrastructure for enterprise environments and the different deployment methods that can be used to deploy Windows Vista, either by upgrading or  more...

Defensive Driving Truck Safety ...eople think of defensive driving, they think of "watching out for the other guy" or defending themselves from other drivers so they won't become involved in an accident. That's definitely important, but defensive driving involves more than just that. Defensive driving is as much about what you do and what kind of driver you are, as what someone else does. It's about being a safe driver, driving  more...

Discover Word 2007 Level 4 ...and working with graphics. Additionally, you will learn about multimedia elements, online collaboration, and working on the Web. Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing  more...

Discover Word 2007 Level 3 ...and working with graphics. Additionally, you will learn about multimedia elements, online collaboration, and working on the Web. Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing  more...

Discover Word 2007 Level 2 ...and working with graphics. Additionally, you will learn about multimedia elements, online collaboration, and working on the Web. Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing  more...

Discover Word 2007 Level 1 ...and working with graphics. Additionally, you will learn about multimedia elements, online collaboration, and working on the Web. Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing  more...

Discover Powerpoint 2007 Level 3 ...er completing all the topics in a chapter, users can find out how much they ve learned by taking the quiz. In Discover PowerPoint 2007: Level 3, specific topics covered are: 1. FINAL PREPARATIONS Animations And Transitions Slide Animations & Transitions Apply An Animation Create A Custom Animation Apply A Slide Transition  more...

Discover Powerpoint 2007 Level 2 ...er completing all the topics in a chapter, users can find out how much they ve learned by taking the quiz. In Discover PowerPoint 2007: Level 2, specific topics covered are: 1. INSERT AND MODIFY TEXT Add Text To Slides Using Text In A Presentation Add Text To Slides Add Text From Another Program Text Boxes Headers And Footers  more...

Discover Powerpoint 2007 Level 1 ...er completing all the topics in a chapter, users can find out how much they ve learned by taking the quiz. In Discover PowerPoint 2007: Level 1, specific topics covered are: 1. POWERPOINT 2007 BASICS Introducing PowerPoint 2007 Office 2007 Overview PowerPoint 2007 Overview Screen Layout Screen Layout The Title Bar And Quick  more...

Discover Outlook 2007 Level 3 ...Outlook 2007: Level 3 Microsoft Discover Outlook 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Outlook 2007. Outlook 2007 is a desktop information management program that combines e-mail, scheduling features, task management, and contact management. Outlook 2007 also contains collaboration tools, so information can be shared more effectively.  more...

Discover Outlook 2007 Level 2 ...Outlook 2007: Level 2 Microsoft Discover Outlook 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Outlook 2007. Outlook 2007 is a desktop information management program that combines e-mail, scheduling features, task management, and contact management. Outlook 2007 also contains collaboration tools, so information can be shared more effectively.  more...

Discover Outlook 2007 Level 1 ...Outlook 2007: Level 1 Microsoft Discover Outlook 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Outlook 2007. Outlook 2007 is a desktop information management program that combines e-mail, scheduling features, task management, and contact management. Outlook 2007 also contains collaboration tools, so information can be shared more effectively.  more...

Discover Access 2007 Level 3 ...er completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Access 2007: Level 3, specific topics covered are: 1. WORK WITH REPORTS Report Basics What Is A Report? Create Reports Using The Report Wizard Use The Report Wizard Create Reports In Design View  more...

Discover Access 2007 Level 2 ...er completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Access 2007: Level 2, specific topics covered are 1. WORK WITH FORMS Form Basics What Is A Form? What Is A Sub-Form? Form Views Create A Form Automatically Create & Use A Form Use The Form Wizard  more...

Discover Access 2007 Level 1 ...er completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Access 2007: Level 1, specific topics covered are: 1. INTRODUCING ACCESS 2007 Access 2007 Basics Office 2007 Overview Access 2007 Overview Screen Layout Getting Started The Ribbon The Title Bar & Quick  more...

Discover Excel 2007 Level 4 ...er completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Excel 2007: Level 4, topics covered are: 1. ANALYZE YOUR DATA Work With Tables Tables In Excel 2007 Create & Modify A Table Apply Table Styles Filter & Sort Table Data Filter Data Advanced Filtering  more...

Discover Excel 2007 Level 3 ...er completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Excel 2007: Level 3, topics covered are: 1. ADD CHARTS AND GRAPHS Work With Charts Adding Charts Create A Chart Modify A Chart Chart Templates Analyzing Chart Data Work With Graphics Graphics In  more...

Discover Excel 2007 Level 2 ...er completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Excel 2007: Level 2, topics covered are: 1. CALCULATE YOUR DATA Formulas What Is A Formula? Create A Formula Edit A Formula Cell References Types Of Cell References Using Relative References Using Absolute  more...

Discover Excel 2007 Level 1 ...er completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Excel 2007: Level 1, topics covered are: 1. EXCEL 2007 BASICS Introducing Excel 2007 Office 2007 Overview Excel 2007 Overview Screen Layout The Ribbon The Title Bar & Quick Access Toolbar The Microsoft Office  more...

Workplace Conflict Strategies for Resolving Conflict ...ved conflict will lead to more confidence and knowledge about how to approach other conflicts you may face in the future. This course describes techniques you can use to deal effectively with a conflict situation. You'll learn that an important first step is to define the conflict by clarifying the issues surrounding it. You'll also find out about the importance of describing the conflict to  more...

Interpersonal Communication Being Approachable ...don't know anybody who will be there. Perhaps you worry about being ignored or not connecting with anyone and dread that awkward feeling of standing alone, off to the side. Do you wonder why people seem to be drawn to certain individuals in the room? Those individuals probably faced the same feelings of uncertainty entering the room as you did, but the difference may be that they appear to be  more...

Business Grammar Sentence Construction ...s they could be. A misplaced modifier might get a chuckle out of the reader, but it doesn't help your reputation or that of your company. Nor does a run-on sentence, which can blur the meaning of your message and cause the reader to be confused and even annoyed. In this course, you'll review basic sentence construction, including how to develop sentences that are logical, clear, and powerful  more...

Independent Contractors Temporary Employees Independent Contractors & Temporary Employees Many companies are hiring contract or temporary employees to meet their changing staffing needs. Before hiring an independent contractor or temporary employee--also referred to as a contingency worker--companies should be aware of the costs involved along with the relevant legal and taxation issues. It is important that both parties have a clear  more...

Stakeholders and the Communications Management Plan ...anagers within their organizations. That speaks volumes about the important role of communication to a project. When communications break down, projects fail. When communications are good, the project is more likely to achieve its objectives. Healthy project communication means that the right people are getting the right information at the right time. They are able to make informed decisions.  more...

Managing Projects within Organizations ...er aspects of the context in which the project is carried out. Understanding this context is critical to good planning and good decision making as the project progresses toward achieving its objectives. This course provides an overview of the project management discipline as outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) - Fourth Edition published by the Project  more...

Project Management Process Groups ... progress of the project from initiation through to close-out. In this course, learners will be given an overview of the project management process groups as defined in A Guide to the Project Management Body of Knowledge (PMBOK ) Guide Fourth Edition published by the Project Management Institute (PMI ). Specifically, learners will be introduced to the following project management process  more...

Create Work Breakdown Structure ...objectives in sufficient detail. Projects can quickly get out of control if the appropriate actions aren't taken initially. A project's work breakdown structure (WBS) provides the foundation for defining work as it relates to the project objectives and establishes the structure for managing the work to completion. This course will highlight the importance of the WBS and how it relates to the  more...

Getting Results without Authority Building Relationships and Credibility ...out Authority: Building Relationships and Credibility How can you get results if you don't have authority? Cultivating relationships and establishing credibility are necessary, because they allow you to influence others. If you have effective influencing skills, you'll be able to get what you need or want from others whether it's your boss, a peer, or someone in a completely different  more...

Getting Results without Direct Authority Influencing Your Boss ...out Direct Authority: Influencing Your Boss The idea that you can influence your boss may seem at odds with a traditional view of the boss-employee relationship. But you know best how you want to be managed to reach your goals, and if you focus on building a partnership with your boss, you will find that you have more influence than you think. In this course, you'll learn how to build  more...

Pursuing Successful Lifelong Learning ...r for the 21st century, then this course is for you. Find out how lifelong learning strategies can enable you to develop your work skills and to manage your professional development. Don't wait until your supervisor initiates what you need to learn. It's time to take ownership of your learning needs based on your expectations and your own terms. In this course, you will identify your learning  more...

Business Grammar Parts of Speech ...f speech are the building blocks of sentences, so finding out about them can help you skillfully combine words into meaningful sentences. This course defines the functions of the eight parts of speech: nouns, pronouns, verbs, adverbs, adjectives, prepositions, interjections, and conjunctions. In particular, it focuses on how to use them effectively, and correctly. And it provides special focus  more...

Business Grammar The Mechanics of Writing ...e capitalized or abbreviated? Or whether you should spell out a number rather than use a figure? Knowing the correct way to abbreviate, capitalize, and express numbers in your business messages goes a long way in helping you to present yourself as a reputable professional. This course presents the basic rules for using capital letters, abbreviations, and numbers. It covers abbreviations of  more...

Business Grammar Punctuation Business Grammar: Punctuation Do you know when to use commas in a sentence? Do you know when it's better to use a semicolon rather than a colon? And what's the difference between parentheses and brackets, or between the hyphen and the dash? Knowing the answers to these questions will ensure that you're using punctuation correctly in your business messages. And by doing so, you'll convey a  more...

Business Writing Editing and Proofreading Business Writing: Editing and Proofreading When it comes to business writing, most individuals don't really appreciate the importance of editing and proofreading a document before sending it. But have you ever distributed a document or message only to find later that you forgot to include a key point or correct an embarrassing spelling error? Reviewing is a crucial stage in the writing  more...

Addressing and Redistributing E-mail ...Out of all the e-mails you've received in the past work week, how many have left you scratching your head, wondering why you received it in the first place? How many of those e-mails have you asking what exactly that e-mail has to do with you? With e-mail's prevalence as one of the main forms of communication in business today, it's essential that when sending an e-mail you get the distribution  more...

Introduction to Business Analysis Planning ...gned) In business analysis, there is no prescribed route to take. Each project, task, or process initiative is different, and every environment you work in is different. Therefore, it's essential you map out your business analysis approach based on the elements concerning your particular project, environment, and organization. It's equally important to clearly determine who your  more...

Business Analysis Introduction to Requirements Analysis ...nsure the success of a project or initiative. And mapping out what a process or system will look like with requirements in place provides a detailed view for the team to work towards. This course provides an introduction to requirements analysis as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA  more...

Discover Windows 7 Level 1 Discover Windows 7: Level 1 Microsoft Discover Windows 7 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Windows 7. With Windows 7, everyday tasks are simpler. Learn how to scan all your open windows with Live Taskbar Previews. Find a file, connect to a network or use Snap to arrange a couple of windows side by side. All in just a few clicks. You will also  more...

Discover Windows 7 Level 3 Discover Windows 7: Level 3 Microsoft Discover Windows 7 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Windows 7. With Windows 7, everyday tasks are simpler. Learn how to scan all your open windows with Live Taskbar Previews. Find a file, connect to a network or use Snap to arrange a couple of windows side by side. All in just a few clicks. You will also  more...

Discover Windows 7 Level 2 Discover Windows 7: Level 2 Microsoft Discover Windows 7 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Windows 7. With Windows 7, everyday tasks are simpler. Learn how to scan all your open windows with Live Taskbar Previews. Find a file, connect to a network or use Snap to arrange a couple of windows side by side. All in just a few clicks. You will also  more...

Working with Difficult People How to Work with Procrastinators ...g would get done, but when the deadline was up, it turned out this person somehow never managed to get around to it. There are a variety of reasons for procrastinators behaving the way they do, but whatever the reason, having procrastinators in the workplace is frustrating and can end up causing even more work for you. To limit the negative impact procrastinators can have in the workplace, you  more...

Introduction to Request Fulfillment ...r numerous situations that don't typically fall into the 'out of order' category, but require attention, time, and a quick turnaround for example, someone needs a new password, to change an existing password, or they need to add a new software program to their machine. It is important for organizations to be able to manage these demands in an efficient way by having processes mapped out for  more...

Bridge the Expectations Gap ...s for doing exactly that, and you'll be shown how to find out if dealing with your company is a delight or a disappointment. The first lesson describes the common causes of the gaps between what customers want, and what they receive from your company. Perhaps policies that impact on customer service are set without input from either the customers themselves, or the frontline employees who are  more...

Environmental Management Systems EMS Environmental Management Systems (EMS) Historically, companies have managed their own environmental challenges in response to external pressure from government agencies, environmental interest groups, and citizens focusing mainly on regulatory compliance. Today, companies recognize the importance of sound environmental management practices that result in economic gain. The International  more...

DOT Security for Shipment of Hazardous Materials ... and must be transported under the proper regulations set out by the DOT. This course examines the DOT's security requirements relative to the shipment and transportation of hazardous materials. In addition, it explains the hazard classes and provides examples of the placards used when transporting hazardous materials. The course also outlines the basic elements of a security plan, defines the  more...

Conducting Coaching Sessions Conducting Coaching Sessions An important part of any coaching session is asking the right questions. When you do this, your coachees will be more focused, attentive, and proactive in finding their own solutions. But you need to know what questions to ask, and in what order. It helps to follow a structured approach that guides you from a broad understanding of what your coachee is trying to  more...

Portable Fire Extinguishers ...es when and how to use portable fire extinguishers to put out small fires. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to: discuss the regulatory background for portable fire extinguishers, classify types of fires, identify types of portable fire extinguishers and fire extinguishing agents,  more...

Responding to Business Crises Responding to Business Crises Your company may have a crisis. If so, what will it do? Your company's crisis preparations are now put to the test--a real test. Knowing how to respond to a crisis is vital to your company's well-being. It could mean the difference between your company surviving or not. In this course, you'll learn how to respond to business crises. There are three fundamental  more...

Introduction to Industrial Hygiene ...l activists, and philosophers have observed and written about the various dangers associated with the work people do. In modern times, governments and industry professionals have stepped up and taken responsibility for creating legislation that protects workers from various types of hazards. The field of study that has emerged out of the need to create safe and healthy work environments is  more...

Cisco CVOICE 8 0 Call Routing Dial Plans ...outing & Dial Plans Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) To integrate VoIP networks into existing voice networks, you must have the skills and knowledge to implement call routing and design an appropriate numbering plan. A scalable numbering plan establishes the baseline for a comprehensive, scalable, and  more...

Getting on the Right Track ...ding is really what you want? It's important to take time out to reflect on your current situation to ensure that you're still on the right path and that the current path is the best one for you. This course identifies tips for successfully advancing your career, making lateral moves within an organization, and ways of successfully moving on to a different employer. This course also focuses on  more...

Negotiation Essentials What is Negotiation ...g negotiations skills can be survival skills, both in and out of the workplace. But being able to negotiate successfully requires that you understand some of the basic concepts of negotiation. Negotiation has been described in many ways getting what you want, reaching an agreement, influencing others, and bargaining. However you think of it, though, negotiation is a process in which two or more  more...

Monitoring and Controlling Project Scope ...y responsibility is to ensure that the project is carried out in a controlled manner, according to plan. However, a project can quickly spin out of control if changes to the product's scope are not detected and managed properly. Two processes in particular enable a project manager to do just that: they are the Verify Scope and Control Scope processes. They belong to the Project Scope Management  more...

Integrated Project Change Control and Close ...nage project change in an integrated fashion and to close out phases and projects so that all aspects are brought to a controlled close. The Project Integration Management knowledge area includes six processes, ranging from the creation of the project charter at the beginning of a project through to the close of a project or phase. This course covers the inputs, tools and techniques, and  more...

Building a Winning Sales Team ...ght combination of skills, attitude, and enthusiasm to go out and win. The members of a winning sales team must also have the right skills, attitude, and enthusiasm to be successful. As a sales manager, how do you build an effective sales team? This course delivers answers by presenting information and tools that you can use to define your sales team and identify stages of sales team  more...

Program Life Cycle and Benefits Management ...corporate strategies. To achieve the planned benefits and outcomes of your program, you need to manage its benefits across its life cycle. This life cycle will vary, depending on the type of program. However, if you understand the general phases in the program life cycle, you can adapt the life cycle model and program benefits to satisfy the strategic goals that your program aims to meet. This  more...

Dealing With Sexual Harassment Simulation ... that you feel are inappropriate. When your boss asks you out on a date and says that you should accept in order to get a promotion and raise, you will need to take action to deal with the situation. This simulation is based on the SkillSoft courses: "Employee Sexual Harassment Awareness" (lch_01_a01_lc_enus) and "Supervisor and Manager Sexual Harassment Awareness" (lch_01_a02_lc_enus). Note  more...

Negotiating to Mutual Benefit Negotiating to Mutual Benefit The key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep  more...

Introduction to Access Management ...cess to users who require it, and keeping those who don't out. This course covers the purpose, scope, and value of Access Management to the organization. This course also details the steps in the process for managing access, including requesting access, verification, providing rights, monitoring, logging and tracking, and removing and restricting rights where necessary. Finally, the course  more...

Getting Started with Illustrator CS3 ...t. Whether you are creating multimedia graphics or laying out print publishing, Illustrator will allow you to create professional quality results. This course introduces the Illustrator interface, shows how to customize the workspace and navigate panels, and demonstrates how to create and prepare projects using document profiles and other settings. This course will also enable you to begin  more...

Scaling Applications and Resolving Performance Issues Scaling Applications and Resolving Performance Issues Microsoft recognize how to scale out applications to enterprise level and troubleshoot and identify performance issues that result  more...

Multivariate Analysis and Attribute Data Analysis in Six Sigma ...in the earlier stages. This analysis may require churning out huge volumes of data of different types. Sometimes this data is of a multivariate nature, meaning that many dependent and independent variables need to be considered simultaneously. As such, Six Sigma teams often use advanced multivariate tools to manage this type of data. Data can also be of an attribute nature, for which Six Sigma  more...

Planning and Implementing a Business Strategy ...volves being aware of how often strategy fails to make it out of the starting block and succumbs to failure. In addition, managers need to know that the strategy is never static; it changes with the environment it finds itself in. Therefore the strategy implementation must be evaluated and conditions put in place that will facilitate its successful adoption. Finally, any strategy must be  more...

Introduction to Lean for Service and Manufacturing Organizations ...uction and improvement methodology. However, as it turned out, methods and principles of lean thinking spread to logistics, and from there on to the military and construction industries. Lean methods and principles have since been applied successfully across many other industries. Service and transactional industries that use Lean include healthcare, insurance, financial services and banking,  more...

Basics of Six Sigma Projects and Teams ...gs first. Effective management is discipline, carrying it out," says famous motivator and author, Stephen R. Covey. Six Sigma needs both effective leadership and management to deliver its promised results to an organization. It requires all Six Sigma leaders Master Black Belts, Black Belts, and Green Belts to effectively lead project teams to deliver their expected results. Understanding team  more...

Cisco CVOICE 8 0 Congestion Rate Limiting AutoQos ...nd determine a method of prioritizing the traffic onto an output link. Traffic policing controls the maximum rate of traffic that is sent or received on an interface. Traffic policing is used on interfaces at the network edge to limit traffic into or out of the network. Traffic shaping controls outgoing traffic on an interface to match the transmission rate to the speed of the remote end, and  more...

IT Project Management Essentials Testing Deliverables Closing IT Projects ... processes and activities. When a project manager carries out those activities and processes, he or she can demonstrate that the project goal has been met and provide the team with a sense of accomplishment. In addition, carrying out the final tasks of a project, particularly the task of archiving documentation, ensures that lessons learned are gathered and stored for the future. An orderly  more...

Workflow Adobe Integration in Flash CS4 ...ur work, speeding up the amount of time it takes to carry out tasks. Flash CS4 is part of Adobe Creative Suite 4 - a set of programs which work together to help you design for print, the Web, and mobile devices. This course explains the various ways you can optimize workflow in Flash CS4. It also demonstrates how to work with other Adobe programs, including Adobe Photoshop CS4, and Adobe Device  more...

Cash Flow Mgmt Essentials for Non-financial Professionals ...ividends, and the repayment of loans result in cash going out. This course provides some insights into managing cash flow in your area of operation. You are guided through the classification of cash flow into operating, investing, and financing activities. You are then introduced to the idea of the Total Business Float with help of a case-based example and how to recognize the implications of  more...

The Voice of Leadership Self-Assessment Motivation The Voice of Leadership: Self-Assessment & Motivation It's exciting when you can see your leadership development progress. Understanding how far you've come, and knowing what areas need improvement, increases your motivation to continue to grow as a leader. You can change your behaviors and increase your motivation by learning. This course covers techniques leaders can use to carry out a  more...

Performance Appraisal Essentials 360-Degree Appraisals Performance Appraisal Essentials: 360-Degree Appraisals By gathering information from many different people, a 360-degree appraisal gives a complete portrait of behavior on the job one that looks at people from multiple perspectives. This type of appraisal incorporates feedback from peers, managers, customers, and direct reports, as well as from the appraisee. And when feedback from all  more...

Performance Appraisal Essentials Planning for Appraisals Performance Appraisal Essentials: Planning for Appraisals The key to successful performance appraisals is a clear understanding between manager and employee of what is expected. Chances are if there is no such understanding, the manager will assess performance on the basis of what he or she expects of the employee, and this may be very different from what the employee understood to be the  more...

Performance Appraisal Essentials Conducting Traditional Appraisals ...ppraisals If you were to poll a group of managers about how comfortable they feel conducting appraisals, you would probably find few saying they feel completely comfortable. Conducting appraisals isn't easy but it's an important part of a manager's job. Regularly appraising your employees' job performance can reinforce outstanding performance, as well as help your direct reports improve  more...

Marketing Essentials Planning and People ...jectives; and exactly how the planning process is carried out. The importance of recognizing the difference between marketing strategies and marketing tactics is also discussed, as well as how strategy and tactics should complement each other in any marketing activity. This course will also offer insight into key planning activities such as research, budgeting, development and evaluation.  more...

Workplace Inspections ...lower workers' compensation insurance costs, decreased payout for return-to-work programs, fewer faulty products, and increased productivity. One of the key ways that employers can maintain safe and compliant working conditions is to conduct regular and thorough workplace inspections. This course provides and introduction to workplace inspections, both internal, self-regulated inspections and  more...

SAP BusinessObjects Overview ...nformation acquired and stored in the process of carrying out everyday business activities. This includes data regarding customers and potential customers, employee-related information, data gathered concerning competitors, and information pertaining to products. In order to take full advantage of its information assets, an enterprise must be able to store and utilize data wisely. The SAP  more...

CompTIA Server 2009 Disaster Recovery ...CompTIA Server 2009 SK0-003 CompTIA Server 2009 Without a well thought out plan in place, all the best equipment and well trained personnel in the world will be useless in the event of a disaster. Disasters can be manmade or natural, and both types can cause short delays or major business disruptions. This course covers backup strategies and archiving data, so that there are copies  more...

Anger Management Essentials Managing Controlling Anger Anger Management Essentials: Managing & Controlling Anger Anger is a subject that affects most everyone. Some individuals need help in controlling their anger, whereas others need help to positively express feelings of anger that are buried. It's important to find healthy ways of owning and expressing your anger. Otherwise, it may find some expression that is inappropriate, unhealthy, or  more...

The Cash Flow Statement ... to the organization must meet or exceed the cash flowing out to enable the organization to pay its debts and liabilities and meet its growth and day-to-day cash requirements. The Cash Flow Statement is a key financial statement that reports cash receipts, payments, and net change in cash resulting from operating, investing, and financing activities during a reporting period. This course  more...

SAP BusinessObjects Web Intelligence ...tive advantage. Data can reveal significant information about customer behavior and preferences, and provide insight into business processes that may ultimately influence what a company sells, how products are made, and how they are sold. Getting the most out of this data will determine the ultimate value it provides to the enterprise. SAP BusinessObjects Web Intelligence is one of the  more...

Configure IP Addressing Windows Services in Windows Server 2008 ...ed version of the Internet Protocol and is slowly running out of addresses to assign. Its successor, IPv6, allows greater flexibility in assigning IP addresses due to a deeper address space. Windows Server 2008 installs and enables IPv6 by default, including Windows 2008 DHCP by way of DHCPv6. This course provides an overview of networks, hosts, subnet masks, and how subnetting plays a role in  more...

Getting Started with SharePoint 2010 Getting Started with SharePoint 2010 Microsoft SharePoint 2010 makes it easier for people to collaborate. You can use SharePoint's intuitive design to share, check in/check out, and manage your files in structural components known as lists and document libraries. You can also use SharePoint's dynamic search feature to locate files. This course explores the SharePoint interface, how to  more...

Active Directory Objects in Windows Server 2008 ...y enhancements make Windows Server 2008 the most complete out of the box version to date. This course explores new account policy and fine-grain password policy features, along with improvements to common Active Directory administration, such as group membership, delegation, and importing data. Mapping to objectives set forth by Microsoft, this course is one in a series that prepares learners  more...

Storage Virtualization Technologies Storage Virtualization Technologies EMC Recognize different virtualization technologies, identify the benefits and drawbacks of storage virtualization, and distinguish between in-band and out-of-band storage virtualization.  more...

Preparing to Interview ...h, or asking close-ended questions that tell you little about the candidate. Proper preparation can help you avoid legal troubles as well. This course covers key issues to consider when preparing to interview. It describes the importance of determining an interview structure, writing out some questions beforehand, and scheduling the interview effectively. It also identifies common interviewing  more...

Behavioral Interview Techniques ...led real situations in the past. This enables you to find out not just what the candidates did but how they did it. Candidates can then be assessed based on actual behaviors that are related to the competencies for the job, rather than on possible or potential behaviors or performance. This course describes the characteristics of behavioral-based interviewing, how to develop behavioral-based  more...

Diversity and You Diversity and You Just as organizations must respond to demographic and social changes that introduce new languages, cultures, values, and attitudes to the workplace, so must you as an individual. To understand and appreciate diversity, you must develop an understanding of yourself and the ways in which you and others view the world. Your ability to use a variety of strategies to effectively  more...

The Importance of Diversity and the Changing Workplace ... to understand things from a different point of view? Without diversity in the workplace, organizations run the risk of becoming monocultural and only viewing things from a very limited perspective. The organization provides the structure for operation of the business and often defines the culture, but it's the individuals interacting within the organization who carry out the mission of the  more...

Delegation Essentials An Introduction to Delegation ...role. And while you can't use some magic trick to stretch out the hours in a day, you can delegate certain tasks. With appropriate and deliberate planning, this can free up precious time so you can focus on your essential to-do's while still accomplishing everything on your list. This course details what delegation is, and the benefits it offers managers, employees, and the organization. These  more...

Competitive Marketing Strategies Conducting an Internal Analysis ...g strategies, one of the most important steps is carrying out effective research and analysis. As well as assessing the external competitive environment, you need to look inward. In other words, you need to assess your organizational capabilities - what unique skills and resources does your organization have and how can it effectively deploy these to deliver a sustainable competitive advantage?  more...

Global Brand Management ...ewards associated with taking a brand global. This course outlines how to best approach global brand development by outlining how to carry out essential international market research and internal analysis, and the key stages associated with launching a global brand. It also provides the main guiding principles for global branding and outlines the level of organizational support required for any  more...

Preventing Problem Performance Preventing Problem Performance Few workplaces are entirely free of performance issues. However, you can prevent many problems from developing, and keep small issues from growing into serious ones, by effectively planning, monitoring, and communicating for good performance. Nurturing a culture of performance that includes a strong performance management system is a proactive approach that can  more...

Customer Driven Process Improvement Basic Framework ...ntage. This course describes these and other benefits and outlines a six-step framework for customer-focused improvement activities, which include identifying customer needs, translating those needs into process requirements, and implementing and sustaining improvements. This course also describes ways an organization can prepare to be successful at carrying out these activities by, for  more...

Customer Driven Process Improvement Analyzing Process Problems ...ng problem areas in current processes. It's vital to find out why something has gone wrong in a process, especially if it affects the organization's ability to meet customers' requirements. By identifying problems and unearthing their causes, you can pinpoint the changes necessary for resolving the problem and improving the process. This course describes how to identify process problems by  more...

Customer Driven Process Improvement Implementing Maintaining Improvements Customer Driven Process Improvement: Implementing & Maintaining Improvements The final stage in customer-driven process improvement is implementing the changes that will enable a process to deliver what customers need. After determining customer requirements, measuring and analyzing current processes, and determining process problems and potential solutions, it's now time to take action. The  more...

Field Sales Skills Simulation ...pills. Because it's a new product, you have your work cut out for you to educate your customers and to get them to commit to an order. In this simulation, you are working in the field, and your boss has entrusted you to make two sales calls for her. Your first call is to Rick's Pharmacy and your second call is to a supplier of vitamins and minerals called Supplement Alley. This simulation is  more...

IT Strategy Essentials Implementing an IT Strategy ...us stakeholders so that the work that's required to carry out the IT strategic initiatives can move forward smoothly. It's important, therefore, to communicate the plan to the stakeholders and get their feedback. When this is accomplished, you can execute the required strategies and measure the results. This course not only explains how to communicate your IT plans effectively to different  more...

Understanding Organizational Power Politics ...iticians, you might to think that politics should be kept out of business organizations. However, organizations are sites where power and influence are exercised, so politics can't always be avoided. The real challenge is to leverage organizational politics in a positive way. This course defines politics in relation to power and influence, distinguishes between negative and positive  more...

Organizational Structure Employee Behavior ...ithin your organizational structure. You'll first learn about the elements of an organizational structure that can affect employee behavior and how those elements play out in different types of organizational structures - functional, divisional, and matrix. You'll also learn about the measures you can take to help ensure employees adapt to the organizational culture. And finally, you'll learn  more...

Cisco CVOICE 8 0 Voice Port Implementation Codecs DSPs ...WAN, and are widely available worldwide. This course maps out analog and digital interfaces; examines analog voice ports, analog signaling, and configuration parameters for analog voice ports; and explains how to implement and verify digital trunks. The course also explains the compression schemes that you can use to transport voice using various coder-decoders (codecs), and the implications of  more...

The Fundamentals of Globalization Managing in a Global Environment The Fundamentals of Globalization: Managing in a Global Environment Global managers work in a complex, constantly changing environment. They have to consider different economic, political, legal, and cultural factors as they plan, make decisions, and lead others in different international contexts. What worked in the role of a domestic manager may not be effective in the international  more...

IFRS Transitioning to IFRS ...switching to the new standards. IFRS 1 was created to set out procedures for first-time adopters of IFRS. However, each company has its own characteristics and must develop its own roadmap to help guide it through the operational adjustments. Organizations should also consider the HR implications of switching to IFRS, as they could face pitfalls if they fail to plan wisely, consult with  more...

The Fundamentals of Globalization The Global Context The Fundamentals of Globalization: The Global Context Globalization has been defined in many ways, but a common theme is the freer movement of people, goods, services, and ideas around the world. In a globalized world, national borders become porous, as connections between people and organizations are transformed by ever-changing cultural and economic forces. This course focuses on the  more...

Workflow Program Integration in Flash CS3 ...ur work, speeding up the amount of time it takes to carry out tasks. Adobe Creative Suite 3.0 is a set of programs that ships with Flash CS3, which work together to help you in designing for print, the Web, and mobile devices. This course explains the various ways you can optimize workflow in Flash CS3. It demonstrates how to work with Adobe programs, including Adobe Bridge CS3 - a program that  more...

Oracle Database 11g RAC Database Oracle Clusterware Admin Oracle Database 11g: RAC Database & Oracle Clusterware Admin. Oracle Oracle Database 11g has many tools available for administering a RAC Database and Oracle Clusterware, including Oracle Enterprise Manager. This course explains how to use Enterprise Manager cluster database pages to administer a RAC database and how to carry out various administration tasks on Oracle Clusterware. It  more...

Oracle Database 11g R2 Installation Oracle Restart ... Oracle Database 11g Release 2 offers a unique scale-out technology with a single database instance, lower server and storage costs, and increased availability and scalability. It also provides customers with improved user service levels, reduced down-time, and more efficient use of IT resources as well as an increased level of performance and security. In addition it provides business  more...

Operations Management Management of Quality ...tion achieve its financial goals. Operations managers set out performance objectives to achieve these goals and measure the organization's quality-related performance against those objectives. A variety of best practice principles, tools, and techniques are used to manage and control quality to achieve performance objectives and meet organizational goals. This course helps learners gain a basic  more...

The Biotechnology Industry Overview Version 1 The Biotechnology Industry Overview: Version 1 Unlocking the potential of biotechnology entails turning scientific knowledge into products that can enhance, and even transform, the conditions of life. A relatively new but growing, global industry, biotechnology involves engineering biological molecules and microbes with desirable new properties. This re-engineering of natural organisms can  more...

IT Project Management Essentials Introduction to IT Project Mgmt IT Project Management Essentials: Introduction to IT Project Mgmt. The successful delivery of information technology (IT) projects requires managers to adapt project management processes and tools to account for the specific characteristics of the IT environment. By applying these processes and tools in a way that suits the project type and complexity, managers can significantly improve  more...

Basic Presentation Skills Planning a Presentation ...ow to make those nerves work for them. Positive concern about the impact of a presentation can spur presenters to raise their game, enabling them to get the desired results. For example, a presentation can be immeasurably improved if you devote sufficient time and attention to three key steps - analyzing your audience, organizing your ideas, and selecting an appropriate presentation method.  more...

Basic Presentation Skills Delivering a Presentation ...asm to the audience if you want them to be enthusiastic about your ideas. At the same time, you must appear composed and confident. This course describes how to make your delivery successful and memorable. It covers techniques for managing stage fright - the biggest problem most speakers have. It also explains how to set the right environment for your presentation by making the right choices  more...

Overcoming Challenges When Managing Experts ...g Challenges When Managing Experts Getting the most out of your experts can sometimes be difficult. They might display characteristics that on the surface seem unmanageable. You have to carefully plan how you interact with such challenging experts if you want them to help you in a productive way. This course explores ways you can promote harmonious working relationships with your experts  more...

Techniques for Communicating Effectively with Senior Executives Techniques for Communicating Effectively with Senior Executives Understanding how to communicate effectively with senior executives is a valuable skill for any professional. How else will you pitch your great idea to your CEO or report on key successes or failures? What if you've got only a few minutes to get your message across? This course provides direction on how to carry out  more...

Dealing with Common Meeting Problems Dealing with Common Meeting Problems Have you ever been in a meeting where conflict got in the way of achieving meeting goals? Where someone dominated the discussion and others didn't contribute at all? Where the discussion wandered and little was accomplished? The human factor can introduce problems in meetings, despite your best preparation and planning endeavors. But you can learn to  more...

EU Privacy Data Security ...egal basis for privacy and data security in the EU is set out in Directive 95/46/EC, known as the Data Protection Directive, which was issued in October of 1995. EU member states were required to enact laws to carry out the Directive. The main purpose of the Directive is two-fold. First it aims to protect individuals' personal data. Second, it seeks to ensure that the securities and protections  more...

Basic Business Math Using Whole Numbers Decimals ... for any businessperson. Math skills enable you to figure out resource requirements, estimate costs, work out average time spent on different activities, and calculate commission earnings. The ability to analyze and comprehend numbers is a vital skill for personal, as well as corporate, growth and success. This course builds on the basic math skills that you learned in your school years,  more...

Basic Business Math Percentages Ratios ...ortant for any business person. They enable you to figure out resource requirements, estimate costs, work out average time spent on different activities, or calculate commission earnings. Percentages and ratios are a means of highlighting many relationships in business, not least of which are financial. The ability to calculate work with percentages and ratios is an essential skill for anyone  more...

Cummunicating During Difficult Times ... the importance of understanding, accepting, and carrying out these decisions. Creating a comprehensive and empathetic communication plan that identifies the exact nature of the decisions and the actions needed to implement them will help leaders get the necessary support from employees. This course explains the responsibilities of various leadership roles when communicating during challenging  more...

So You Wanna Be a Web Writer or Editor ...out what it takes to become a Web writer or editor, how to decide between freelancing and staff jobs, where to find work. Find out what it takes to become a Web writer or editor, how to decide between freelancing and staff jobs, where to find work. Take a self test to see if you have the signs you will make a good Web writer or editor. Get the inside dope on these exciting high-tech careers  more...

Syntax (Sentence Wording) Brush-up This course will help you to polish your sentence wording. This course is an instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course will help you to produce clean, clear and concise  more...

A Foolproof Method for Conduting a Job Search ... search and seize the job you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. This is one of three possible modules that you can take as self-directed study. Each module is designed to be completed  more...

How to Interview Like a Professional ... interview to get the job you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is designed to be completed within one week or  more...

Getting the Job Offer You Want ... of getting the job offer you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is designed to be completed within 1  more...

Write a Marketable Script in 10 Weeks ...pens next Enough locations to make things interesting without breaking the budget Has it been done before? Better? These criteria are not insurmountable. The trick is not to take your own writing too seriously, and to be willing to consider constructive criticism. And most importantly, realize that there are thousands of aspiring writers like you out there-don`t get discouraged. I will provide  more...

Manifesting 103: How to Get What You Want w/o Goofing it Up First ! Achieving Life & Livelihood Potential w/Momentum Manifesting 103 the third and final installment of the Manifesting Series by Susan James, introduces to the student the Mechanics of Desire and from where it begins. Also addressed is the question, if we desire it, how can we manifest it ? The ego plays an important role in this evolving stage of manifesting. It is here that the defining line  more...

Learn HTML All By Yourself- Introductory ...n personal needs. With these lessons you can get the most out of designing web pages using HTML. Learn all the basic formatting techniques in this introductory course such as using tags, adding links, buttons, lists and images. This course also examines the pitfalls of HTML and what separates good pages from bad pages. You will also study the design elements that should be included and those  more...

Getting More From Books: Intro to Literary Analysis ... -- but getting involved in the book can teach you more about yourself, your world, and the human experience! Whether you like dense novels or "just for fun" fiction, this course will help you get more out of the books you read. All it takes is a curious mind. You`ll learn to become an active reader and explore any book`s message, plot, characters, structure, language, themes and more. You`ll  more...

HTML Lessons in Web Page Design - 10 Week Facilitator Led ... a very firm understanding of HTML and what HTML is all about. This is the course to take if you have little or no previous experience in HTML. Dewey from Florida writes, "This is just super, great, good, are there any other words out there to describe your lessons? When I started going through your lessons, I felt I had hit the jackpot. I find your material easy to understand and I know I am  more...

Introduction to the Administration of a Medical Office ...lso offers individualized assistance. The course is laid out in a ?4 week? time frame, assuming 5 hours per week; however, it may be completed in less or more time if necessary, dependant on the student?s needs. The course is ?self-directed? in that the course is set up to allow a student to complete the lessons, assignments and tests on his or her own time frame (within, and cognizant of the  more...

Expert Certificate Course in Medical Coding ...e online training process to learn coding. It will take about 4 months to complete. It requires medical terminology. A Medical Terminology Course should be taken first. All necessary materials needed to take this course are included (with the exception of a medical dictionary). This includes the AMA`s CPT (procedure codes), and EasyCoder (ICD codes). Please Print Out And Read This Information  more...

Comprehensive Medical Transcription Training ...ftware to operate it (to do the dictation). Please Print Out And Read This Information Carefully Our Medical Transcription course is widely known as the most effective training method to become a medical transcriptionist because: it provides precisely what is needed to learn in a "platform learning system" unique in the training field it provides up-to date reference books and other course  more...

Medical Office Specialist Training I (No Terminology) ...ls needed to take this course are included. Please Print Out And Carefully Read This Information! Demand for medical office assistants (Medical Office Specialists) will rise 19% by 2010 according to Department of Labor statistics. Medical office assistants enjoy exciting, varied assignments, steady work schedules, respect and prestige. Whether you work for a clinic or medical provider, as a  more...

Medical Office Specialist Training II (With Terminology) ...with the exception of a medical dictionary. Please Print Out And Carefully Read This Information! Demand for medical office assistants (Medical Office Specialists) will rise 19% by 2010 according to Department of Labor statistics. Medical office assistants enjoy exciting, varied assignments, steady work schedules, respect and prestige. Whether you work for a clinic or medical provider, as a  more...

Intermediate XML: Creating a DTD ...dmap through those documents for software that will carry out further manipulation and formatting of those documents. This course explains the role of the DTD in an XML environment, walks you through each component of a DTD, and shows you how to create an entire DTD based on existing documents. You also learn how a group goes about creating DTDs during the transition into XML. Note: This  more...

Access 2000 ...gn skills that they already possess. Students will start out by learning what a database is and how an effective database should be designed and set up. They will also receive instruction in how to create and use the basic tools of the Access application: tables, forms, filters, sorts, queries, and reports. As students advance in the course, they will work with tables and data, HTML and  more...

Excel 97 This course introduces students to the introductory, intermediate, and advanced aspects of Excel 97. It starts out teaching basic spreadsheet features and moves up to the most powerful aspects of Excel, such as adjusting default settings, creating views and custom toolbars, protecting worksheets, and applying passwords.  more...

Office 2000 Introduction ...tudents to Microsoft Word, Excel, Access, PowerPoint, and Outlook 2000, as well as containing a section on time management. Students will learn basic features from each one of these courses and gain an introductory knowledge of the applications. They will also learn some techniques to manage time more effectively. Office 2000 Introduction This course introduces students to Microsoft Word,  more...

PowerPoint 2000 ...by working with speaker notes and developing audience handouts. In this course, students will become familiar with the basic features of Microsoft PowerPoint 2000, including creating presentations and working with visual elements. In working with Slide Masters, students will be able to try out different design templates and change placeholders to customize their presentations. Additionally,  more...

PowerPoint 2000 Level 1 In this course, students will become familiar with the basic features of Microsoft PowerPoint 2000, including creating presentations and working with visual elements. In this course, students will become familiar with the basic features of Microsoft PowerPoint 2000, including creating presentations and working with visual elements. In working with Slide Masters, students will be able to try out  more...

Word 2000 ...and enhance their text-based documents. The course starts out by teaching the students basic skills, and then works up to some of the most powerful aspects of Microsoft Word 2000. Also included is a business writing section designed to help improve professional writing skills. This course is designed to familiarize students with the key introductory, intermediate, and advanced features of  more...

Word 2002 ...vanced features of Microsoft Word 2002. The course starts out by introducing the users to some of the application's basic capabilities and works up to showing them how to enhance the look of their text-based documents. Finally, the course builds upon intermediate Word skills by teaching students skills in creating and managing large projects. This course is designed to to familiarize users  more...

Preventing Sexual Harassment for Employees ...may not know exactly what to do unless things are spelled out fairly clearly. This course addresses the issues related to sexual harassment: how the law applies to employees, things to avoid in the work environment, and specific employee responsibilities. There are tips to help employees examine their own attitudes and behaviors, and warnings about things they might be doing unintentionally  more...

Preventing Sexual Harassment for Leaders ...y in preventing sexual harassment, and this course spells out just exactly what their role is. They will be given critical information to tell them what the law expects and direction on how to meet these legal requirements. The course provides tools and tips for promoting a harassment-free environment, and suggestions on how to set a positive example for others. It also includes an example of  more...

Recognizing and Responding to Signals of Violence ...mmon in children have resulted in public tragedies throughout the nation. Everyone is asking, `How could this happen here?` and `How could it have been prevented?` Unfortunately, these incidents will probably continue. However, there are usually advance warning signs of a child`s potential to carry out violent acts. Parents and other caring adults need to learn to recognize them and respond  more...

Recognizing Employee Performance ...r successfully recognizing employee performance, and find out how to identify the recognition methods that your organization offers. There are suggestions for powerful non-monetary rewards and ideas on how to use the job as a way to recognize and motivate. There are also techniques to help you deliver recognition effectively through coaching and feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE)  more...

Complete Guide to Medical Math for the Health Care Professional (Crane) ...of problems. Sample Problems - Sample problems are worked out step-by-step for you to use as guidelines when performing your own calculations. Tutor Sheets we bring you this exclusive learning tool. Every Tutor Sheet problem guides you through each step just as if you had your own personal tutor!Homework Problems - Hundreds of homework problems to practice and master each type of  more...

The Internet - Applying the Basics to your Business ...on to the Internet In this module, the basics of starting out on the Internet are explained,especially for those participants who have never used a computer before. It is user friendly and in easy to understand language, so it is not confusing to the participants. The basic language of what the Internet is, what are search engines, where did the Internet originate, what are keywords, etc.  more...

How to Join the Ranks of the Self-Employed in 6 Weeks ... home and work (especially for those who start a business out of their home), determine office location, how to look and feel professional, how to setup the books and/or look for an accountant, how to deal with legal matters, how to deal with zoning laws, how to hire employees, how to recognize scams, learn about time management, how to price your product, whether to buy an existing business,  more...

Winning Over Difficult Customers Strategies for getting the attention and cooperation of the difficult customer. Concerns, objections and difficulties in customers come in a variety of styles. They might be uncertain, angry, clammed up or just plain rude. If you and your customer could read each other`s mind there would likely be none or at least few of these encounters. The reality is your customer has previous buying  more...

Payroll Accounting ...out the entire payroll process. This course is designed to introduce individuals, entrepreneurs and small businesses to the cost of labor and its related payroll taxes. In some companies, payroll costs represent more than one-third of the operating costs. The employer is liable for meeting reporting requirements and for the money withheld from employees? wages or salaries and for payroll  more...

Introduction to ISO 9001:2000 ISO 9000 is increasingly becoming the standard for doing business. Organizations worldwide are implementing ISO 9000 Quality Management Systems. What is ISO 9001:2000 and what does it require? Learn to understand the requirements and apply the standard within an organization. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and  more...

Build a Powerful Marketing Strategy--Instructor-Led ...out great marketing, your businesses can fail. With the right marketing strategy, you gain a big edge over your competition. In this course, learn to increase your sales through marketing. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials. Students may complete this course within a reasonable period of time. Contact  more...

Build a Powerful Marketing Strategy--Self-Directed ...out great marketing, your businesses can fail. With the right marketing strategy, you gain a big edge over your competition. In this course, learn to increase your sales through marketing. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of time. Contact  more...

Entrepreneur Assessment Profile ...out on your own in business and wondered if you have what it takes? The Entrepreneur Profile indicates your potential for satisfaction and success as an entrepreneur. The online assessment tells you if you are ready to make the leap, and points to the areas you need to work on to increase the likelihood of success. Students may complete this course within a reasonable period of time. Contact  more...

Turn Your Life Experience Into College Credit ...pose of this course is to help guide and make you think about your life and what you have learned. It is quite possible that your knowledge may be appropriate to earn you college credit. Using the various exercises, activities and readings you will learn how to earn college credit from an accredited college or university. This online course serves as a basic guide on how to earn college credit  more...

Reaching Teenagers ...out to teens and provide asset building programs in your library. Reaching Teenagers This tutorial will give you specific ways you can reach out to teens and provide asset building programs in your library. You will be given tools that you can utilize to begin defining or redefining your teen program. At the end of each course section, you will complete projects that may be used to define  more...

Conducting Effective Accident Investigations It doesn`t have to wait until someone like Indiana Jones descends ancient stone staircases by torchlight, you can quickly determine the causes behind workplace accidents. Conducting Effective Accident Investigations It doesn`t have to wait until someone like Indiana Jones descends ancient stone staircases by torchlight, you can quickly determine the causes behind workplace accidents. With our  more...

How to have an Effective Safety Committee ...an lotion, but do you have everything you need. You head out for a weekend of fun in the wild, but as you arrive back in your driveway late Sunday night, you really wish you had brought the food along. Our new safety course, How to Have an Effective Safety Committee, will not only show you how to plan for a safety committee, but will also show you how pack your conference room with the right  more...

Office Ergonomics ...e suffering too. In our course, Office Ergonomics, we lay out all the ingredients, repetitive motion injuries, vision problems, and musculoskeletal system injuries. You will select from a cupboard full of ways to prevent each problem, from computer workstation design to inexpensive ways to avoid vision problems, from simple ways to prevent muscle fatigue to the proper way to type. If you  more...

OSHA Record Keeping and Documentation ...ust setting a new record, this safety course blows others out of the water, by revealing how they can be used to help create a safer workplace. But it doesn?t stop there, reach new heights by learning how to keep monitoring records, safety training records, hazardous communication records, OSHA required written safety programs, and more. You may not be the fastest person on a motorcycle, the  more...

Accelerate your Business Growth--Instructor-Led ...ce (your "offering") to the marketplace. When you think about developing a product or service strategy, you should think about it in five distinct stages Here is the situation you`ll be facing: a local gym owner has a great idea for a new product but doesn`t know what to do with it. Your job is to help him develop a "new product strategy " that will get his product to the right customers and  more...

Accelerate your Business Growth--Self-Directed ...ce (your "offering") to the marketplace. When you think about developing a product or service strategy, you should think about it in five distinct stages Here is the situation you`ll be facing: a local gym owner has a great idea for a new product but doesn`t know what to do with it. Your job is to help him develop a "new product strategy " that will get his product to the right customers and  more...

Adobe After Effects 5.5 This self-paced computer based training series will teach you intermediate through advanced techniques of After Effects 5.5 that you can apply to your work today. Welcome to Adobe After Effects 5.5 This self-paced computer based training series will teach you intermediate through advanced techniques of After Effects 5.5 that you can apply to your work today. This course will take the guesswork  more...

Adobe CS3 Design: Workflow ...lake as your coach, you'll learn how to build InDesign layouts, edit raster images with Photoshop, manipulate vector objects with Illustrator, build Web layouts with Dreamweaver, and develop rich media content with Flash. Discover amazing new features, fascinating techniques, and find out how to work more efficiently between the Adobe products in Creative Suite 3.This self-directed course can  more...

Adobe Fireworks CS3 ...out to the web and ready for the masses with Adobe Fireworks CS3. This program picks up where Adobe's old ImageReady left off and comes packed with new features to set your designs up using html, java, and even CSS. With John Ulliman as your guide, you'll learn how to adjust, crop, and use filters on your digital pictures, scans and stock art. Plus, how to create composite images using layer  more...

Adobe GoLive 6 ... to your work today. This course will take the guesswork out of the revolutionary new GoLive 6 and give you the answers you want today. Learn Adobe GoLive 6 the fun and easy way. These three training levels allow you to work at your own pace, as you follow along with the tutorials. A nationally recognized professional demonstrates every step to help speed the learning process. By following  more...

Adobe Illustrator 10 ... to your work today. This course will take the guesswork out of the revolutionary new Adobe Illustrator 10 and give you the answers you want today. Learn Adobe Illustrator 10 the fun and easy way. These three training levels allow you to work at your own pace, as you follow along with the tutorials. A nationally recognized professional demonstrates every step to help speed the learning  more...

Adobe InDesign 2 This computer-based training series will teach you intermediate through advanced techniques of Adobe InDesign 2 that you can apply to your work today. Welcome to Adobe InDesign 2 This computer-based training series will teach you intermediate through advanced techniques of Adobe InDesign 2 that you can apply to your work today. These self-paced training will take the guesswork out of the  more...

Adobe Pagemaker 7 ... to your work today. This program will take the guesswork out of the revolutionary new Adobe PageMaker 7 and give you the answers you want today. Learn Adobe PageMaker 7 the fun and easy way. These online courses allow you to work at your own pace, as you follow along with the tutorials. A nationally recognized professional demonstrates every step to help speed the learning process. By  more...

Adobe Photoshop 7 ... work today. These online courses will take the guesswork out of the revolutionary new Adobe Photoshop 7 and give you the answers you want today. Learn Adobe PhotoShop 7 the fun and easy way. These 6 training levels allow you to work at your own pace, as you follow along with the tutorials. A nationally recognized professional demonstrates every step to help speed the learning process. By  more...

Adobe Photoshop CS3: Essentials ...out with Photoshop or you need a refresher on keyboard shortcuts, the basics of selecting colors or elements in photos, special effects and layering, then the Photoshop CS3 Essential tutorials cover what you need to know to make your images dazzle. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full  more...

Adobe Premiere 6.5 This self-paced CBT based training series will teach you intermediate through advanced techniques of Adobe Premiere 6.5 that you can apply to your work today. Welcome to Adobe Premiere 6.5 This self-paced CBT based training series will teach you intermediate through advanced techniques of Adobe Premiere 6.5 that you can apply to your work today. This program will take the guesswork out of the  more...

Advanced Certificate in Technical Writing ...ing The Advanced Certificate in Technical Writing is born out of the concept that when given choices, adult learners can best choose for themselves a course of study that is applicable to their needs in the workplace. This program offering allows students to choose from over 20 different topic areas and to propose a course of study that they may engage in under the guidance and direction of a  more...

Bartending at Home-Online ... her students work all over the United States. Don?t miss out on your chance to be the next bar star! At the end of the course, you will be offered the opportunity to purchase an Official University Certificate for $39, though this is entirely optional. If you choose not to purchase the Official University Certificate, you may select a Letter Certificate in the form of a Word document at no  more...

Coaching For Performance ...ful coaching programs. It helps them to prepare and carry out productive coaching sessions and adjust their coaching style to suit the person and the situation. This course can be completed as quickly as you care to. Student is given 90 day access. Coaching For Performance This course helps participants develop a structured approach to coaching. It helps them to recognize good coaching  more...

Ethics and Compliance Basics ...orcing ethical principles and educating company members about compliance with the law is an ongoing and important responsibility. A company is only as ethical and compliant as its directors, managers and employees. Ethics and Compliance Basics Reinforcing ethical principles and educating company members about compliance with the law is an ongoing and important responsibility. A company is only  more...

Excel 2007 Level 2 This course familiarizes students with intermediate-level spreadsheet features. Students will learn how to convert older workbooks to the new default XML-based file format; customize the Quick Access toolbar; use logical and financial functions; format worksheets using themes, styles, and page breaks; use 3-D references; ready workbooks for the Web; use templates to create workbooks; and insert  more...

Front Desk Agent- Instructor Led ...lephone techniques, room reservations, check-in and check-out procedures, guest inquiries, complaints, accounting administrative tasks performed by hotel front desk agents. Participants will experience the physical stamina required as a front desk agent multi tasks and trouble shoots each client contact. FAQ How long will it take me to complete the course? Each course will take you between 15  more...

HTML 4 ...out`s of HTML. Follow along with HTML expert Rob Tracy as he shows you how to create well formed HTML code, understand the basics of Java script, and introduces you to Cascading Style Sheets. Welcome to the HTML 4 Training Series Learn the in`s and out`s of HTML. Follow along with HTML expert Robb Tracy as he shows you how to create well formed HTML code, understand the basics of Java script,  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Instructor-Led ...ng is the key to revenue growth. Take this course to find out how to do terrific, affordable marketing on your own. You will learn how to do the kind of marketing that will unlock your business`s potential. And you will start creating the kind of message that truly resonates with your customers.Students may complete this course within a reasonable period of time. Contact Hours give an  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Self-Directed ...ng is the key to revenue growth. Take this course to find out how to do terrific, affordable marketing on your own. You will learn how to do the kind of marketing that will unlock your business`s potential. And you will start creating the kind of message that truly resonates with your customers.Students may complete this course within a reasonable period of time. Contact Hours give an  more...

Outlook 2007 Level 2 ...Outlook course builds upon basic skills taught in the Level 1 course. Students will learn how to customize messages by setting default message formats and fonts, as well as by adding signatures, themes, and stationery. They will also learn how to create, activate, and turn off Out of Office messages; set message importance and sensitivity; delay delivery of messages; request delivery receipts;  more...

Powerful Negotiation For Successful Buying ...out how to neutralize your negotiation strategies? Most savvy sellers go through negotiation training at least yearly. Unless you ™ve been just as diligent at improving your negotiation skills, your chances of getting the best deals from your suppliers are very slim. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped  more...

Project Management Concepts and Strategies This series provides a detailed examination of project management concepts and strategies. It discusses the seven components of a management system and the five phases of the project life cycle, and looks at factors that affect cost and quality. You may complete this course within a time span of your choosing. We recommend study commence and be completed within 90 days or less. The course may be  more...

QuickBooks Pro 2005 ...out of Intuit's QuickBooks Pro 2005 software. This interactive training provides an easy to follow self-paced format. You determine when you want to learn and the instructor is always there to provide you the expert instruction you want. Learn, practice and assess your skills as you become an expert user of the World's most popular accounting software. Welcome to the QuickBooks Pro 2005  more...

QuickBooks Pro 2006 ...out of Intuit`s QuickBooks Pro 2006 software. This interactive, self-directed training provides an easy to follow self-paced format. You determine when you want to learn and the virtual video instructor is always there to provide you the expert instruction you want. Learn, practice and assess your skills as you become an expert user of the World`s most popular accounting software. For beginner  more...

Sales Management Strategies & Tactics ...nction, while making your attitude more flexible to make ?out of the box thinking? a natural process. Emphasis will be on people and structural issues. The text book prescribed for the course is: ?Sales Management?, Robert J. Calvin, 2002, McGraw Hill, ISBN # 0-07-136434-X. The course consists of five sessions, each lasting a week. Each session will involve reading 45 to 50 pages of the ?Sales  more...

Senior Professional In Supply Management (SPSM ®) Certification Program ...d of not getting enough opportunities, respect, and money out of your purchasing career? Well, guess what? Nothing will change unless you take action towards becoming a world-class purchasing professional. You can earn your purchasing certification in less than 3 months if you devote more than 4 hours per week to this course of study. Accordingly, 2 hours per week will take approximately 6  more...

Six Sigma Management and Leadership Training Program ...out the methodology and implementation of Six Sigma in your organization. Self-Directed. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project components internally on real life (versus contrived) situations. In the 21st Century, and its global economy, the skills of Process Efficiency is paramount to an organization`s longevity  more...

Speak Smart: - Oral Grammar Grammar glitches, ranging from glaring to subtle, cause a speaker to sound uneducated because listeners generalize an overall lack of knowledge when hearing such mistakes. Welcome to Speak Smart: - Oral Grammar Grammar glitches, ranging from glaring to subtle, cause a speaker to sound uneducated because listeners generalize an overall lack of knowledge when hearing such mistakes. This program  more...

Success Strategies Training Program for Management & Leadership This course will teach you how to effectively and efficiently implement a system of Management & Leadership Success Strategies for your organization. In the 21st Century, and its global economy, the skill of successful managers and leaders is vitally important to an organization`s longevity and success. Whether you are in the service or production business, this course provides a proactive method  more...

Taking the Grr Out of Grammar ...hat relate to typical business writing. Taking the ?Grr? Out of Grammar Grammar and punctuation rules are tools to help you communicate more clearly. You will enjoy learning and working with practical rules that relate to typical business writing. Some topics include subject-verb agreement, verb tense, misplaced and dangling modifiers, parallel structure, sentence structure, and pronoun case.  more...

Trade Secrets & Their Protection Protecting trade secrets is more important than ever today, as companies look for ways to get ahead and stay ahead of the competition. Prudent companies are recognizing the need not only to protect their own confidential business information as trade secrets, but also to guard against the misappropriation of others` trade secrets. Trade Secrets Protecting trade secrets is more important than ever  more...

Windows Vista ... Vista Home Basic, Home Premium, and Ultimate, and points out the differences between them. It also introduces some of the new features of Windows Vista, including the Sidebar, Windows Aero, and Windows Media Center. It teaches the user skills such as working on the Desktop, using windows, opening files and applications, and working with the Start menu and Taskbar. Windows Vista This course  more...

Portfolio to Interview: Landing a Job as a Technical Writer In this course we will look at the preparatory stages creating a portfolio and resume and the final stage of interviewing. With this preparation you will be in the best possible position to use any opportunity that comes your way to get a job as a technical writer. Portfolio to Interview is authored by a 25 year veteran of the technical writing field, with experience in hiring as well as seeking  more...

Coaching Performance ...e can cause managers to fret and fuss and begin talking about disciplinary action. However, leaders take a different approach. A leader would take the time to coach Barry and find out what's really going on--perhaps determining that three weeks of training wasn't quite enough. Or perhaps discovering that Barry's mother died recently and he's struggling to concentrate. Or offering to find a  more...

Managing for High Performance ... Often they must rely on their best personnel to get them out of a jam. But do they have the necessary skills and strategies for managing these key people? This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing the talent to the competition. In addition, managers need to  more...

Managing as Project Champion ...rt Einstein said, "The bitter and the sweet come from the outside, the hard from within, from one's own efforts." Are you a person who can drive a project on the outside, and hold yourself responsible from within? Can you be the force, the influence, and the point person who holds the keys to ultimate success? That's what it takes to be a project champion. This is not a course about the  more...

Accounting Systems and Closing Activities ...out hundreds of transactions in a single day. You can imagine the accounting data at the end of the day, or the end of the month. Ultimately, these transactions can be categorized into a few different types. Organizing the transactions through special journals actually reduces the work and allows you to be more efficient in your accounting activities at the end of every period. Efficient  more...

The Path to Peace and Harmony A saying goes, " We will never be better as a team than we are with each other." The road to peace and harmony involves working with every team member toward mutual goals. Each team member must be involved to set the stage for success. Continuous improvement and teamwork are vital to creating a team that works and stays together. How can your team reach harmony? At the end of this course, you'll  more...

The Manufacturing Industry Overview Version 2 ...nufacturers shifting their production bases and spreading out operations well beyond their home grounds. This course provides an overview of the manufacturing industry. It first examines the state of affairs in the manufacturing industry, including its subsectors, key players, and trends. The course then reflects on the main issues and challenges facing the industry, and, finally, it  more...

Delegation the Personal Approach ...out that the task wasn't completed properly or that it wouldn't be completed on time? Perhaps you need to reevaluate your delegation skills. This course will help you work more effectively with employees in a delegation situation. As you progress through the "Delegation: the Personal Approach" course, you will discover several important factors about delegation--how you can benefit from a  more...

Models for Managing Technical Professionals ...extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of ways to motivate, manage, and lead technical professionals and how to get and keep your technical teams working together efficiently and effectively. You'll have a chance to practice  more...

Process Management Skills ...y products at a reasonable price, and processes that spit out shoddy products regardless of price.Likewise, efficiency is critical to the effectiveness of a manager and to the manager's organization.To be efficient as a manager, you have to develop a suite of organizational skills including time management, performance management, and stress management.This course will help you develop your  more...

Problem Performance Prevention ...ts, and then using the first period of employment to test out the effectiveness of the worker. For established workers, if you want to avoid problem performance, it is essential for employees to see clearly what is expected of them. No employee can be criticized for problem performance when no one has explained to him or her the required standard of work. But telling workers what is  more...

Building Brand Equity ...out occurs, you are sure to see plenty of headlines about the number of subsidiary companies each corporation owns. Here's why: brand equity. It's a fact that each subsidiary of a corporation has a value linked to its brand names, in addition to its base dollar-value. This value is measured by the consumer's attitudes and loyalties toward the brand. Brand equity adds dollar-value to a company's  more...

Managing the Creative Elements of Brands ...ors or a combination thereof, but the fact still remains: out of 25 brands of laundry detergent, you decided only one of them is good enough to wash your clothes. It's a tough market, so what can you do to stand out? This course is designed to help you analyze all the creative elements of a brand in order to help you build your company's brand equity. The first lesson in this course  more...

Promoting Your Brand to Consumers ...ly, someone flipped a switch and that brand name appeared out of thin air. What do you call that phenomenon? Integrated marketing communication: the act of generating awareness for your product or company through the use of multiple forms of media.However, there are over 220 forms of media. Which is right for you and your company's brand? How do you determine this? This course begins with the  more...

Competitive Factors in Strategic Marketing You've got a great idea for a new product or service for your organization, or a major enhancement for an existing one. Now you've got to present the case to the decision-makers to go forward. What kinds of topics should you include in your strategic marketing plan? In this course you'll learn exactly what to consider as you develop and present your plan, including market data and competitor  more...

Views on Organizational Change The way that you respond to your new job role, new responsibilities, or fresh procedures is unique to you. The way that you react to change is intensely personal. But, to a large extent, organizations change in predictable ways and for predictable reasons. Similarly, the ways in which people respond to change tend to follow predictable patterns. Being able to think of yourself as part of  more...

Initiating a Succession Plan Simulation Ulema, Inc. is a market research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group (URG), a wholly owned subsidiary of Ulema, Inc., produces single and multi-client studies on fast-moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order  more...

Lean Techniques ...een looking for at the right price. But the lamp model is out of stock and the only one left is the floor sample. Naturally, you inquire about purchasing the sample, but the sales person tells you that the store has a policy of prohibiting this. Why? Wouldn't it make sense to give the customer what he wants exactly when he wants it? Yes, but the furniture store is not a lean business. In fact,  more...

Understanding Processes An automotive department has an excellent reputation, yet it receives numerous complaints about delays in repairs. When the sequence of activities in the auto repair process is mapped out, the problem is discovered. Surprisingly, it is due to an unnecessary paper shuffle between the auto shop and front office. This course shows you how to understand different types of processes, break a process  more...

Excel 2000 - Proficient User ...ining. The program is also designed to help users learn about software at their own pace, providing the control to let them repeat topics or jump to anywhere in the course. Here's a brief overview of the Discover Excel 2000 interface. The Main Menu displays all the categories within Discover Excel 2000. Within the various topics under each category, users are provided with detailed explanations  more...

PowerPoint 2000 - Proficient User ...r completing all the topics in a category, users can find out how much they've learned by taking the Category Self Test. They can also test their overall knowledge of PowerPoint 2000 by choosing Self Test from the Main Menu. DiscoverWare's unique Multimedia Glossary provides a quick reference of PowerPoint 2000 terms. In many cases, users can jump directly to the exact portion of the course for  more...

Access 2000 User Series ... Minutes) 4.1 Moving form Page to Page 4.2 Zooming In and Out 4.3 Viewing Multiple Pages 4.4 Printing 4.5 AutoReports & the Report Wizard 4.6 Page Setup 5.0 Printing Database Objects (5 Minutes) 5.1 Printing Table Datasheets 5.2 Printing Queries 5.3 Printing Forms 5.4 Printing Reports 6.0 Getting Help (8 Minutes) 6.1 The Office Assistant & Index Searching 6.2 Context-Sensitive Help & Printing  more...

Access 2000 Beginning ... Minutes) 4.1 Moving form Page to Page 4.2 Zooming In and Out 4.3 Viewing Multiple Pages 4.4 Printing 4.5 AutoReports & the Report Wizard 4.6 Page Setup 5.0 Printing Database Objects (5 Minutes) 5.1 Printing Table Datasheets 5.2 Printing Queries 5.3 Printing Forms 5.4 Printing Reports 6.0 Getting Help (8 Minutes) 6.1 The Office Assistant & Index Searching 6.2 Context-Sensitive Help & Printing  more...

PageMaker 7 ...ining Company's tutorial will have you using this page layout application with ease in no time. Brian White starts the tutorial with the basics, which includes the toolbox and pointer tool, various views, and moving and resizing objects. He then explains the use of guides and rulers, various drawing tools, and fills and outlines, including setting a tint and how to create and edit colors. You  more...

American Business Formations in the 21st Century As a manager for your organization, you likely conduct business with numerous companies from different industries and of varying sizes and complexity. And just as you interact with individuals differently based upon their personalities and positions, so too, you conduct business with other companies based upon their different formations. In American business, there are four primary formations:  more...

Lawsuits and Negotiations ...ourse discusses the legal process of litigation and other out-of-court negotiations that are used to settle business disputes. In addition, this course treats the decision to sue much like other business decisions and offers criteria that management can use to perform a cost-benefit analysis. It begins by presenting proactive management strategies for discouraging damaging lawsuits and avoiding  more...

Managing Your Anger ...hat will your co-workers or your supervisor think of your outburst? Is there something that you could do to control your anger? This course will help you manage your anger so that you will be less angry and will be able to channel your energy into more constructive activities. You will learn the three stages of managing your anger and techniques that will be useful for preventing your anger  more...

The Mechanics of Communicating Effectively ...y of these communication essentials, and this course sets out to help you do just that. The effectiveness of your communication depends more on how you sound than the words you use. You may have something important to say and have the right words and phrases to get your point across but if your voice doesn't do it justice, your message won't be heard. This course explains how to develop a  more...

Managing Organization Conflict ...out some of the conflict that occurs in your organization. Sometimes, this will be between individuals, but often it will be between teams, and even departments. The different nature of these conflicts is likely to require different approaches, and there are also likely to be a range of particular demands on you in the way that you manage the conflicts. A way of differentiating and  more...

Participating Effectively in a Business Meeting ...ormation, plan joint activities, make decisions, or carry out actions already agreed upon. Almost every group activity or project requires a meeting, or meetings, of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting, participants' ideas are heard, decisions are made through group discussion and with reasonable speed, and  more...

Crafting Deals ...inds." Could Francis Bacon possibly have been wondering about how to make the most out of his dealings with other people when he wrote those words? Do you ever wonder about your own ability to create opportunities for yourself? Think of something that you really wanted in the past. It could be anything--a promotion at your workplace, a new car, or maybe winning an argument. Recall the  more...

The Process of Negotiation ...et us never fear to negotiate. But let us never negotiate out of fear." What do you think John F. Kennedy was thinking about when he spoke these words? Have you ever felt fearful while negotiating? Negotiating is unavoidable. It is a natural part of life, like the emotion of fear. Understanding that fear is a form of stress can help explain why it can crop up during the negotiation process if  more...

The Dynamics of Interacting ...your results be connected to success? This course is about developing your ability to dynamically interact with others. You will examine types of negotiating styles and strategies and ways to best apply that knowledge in communicating what you want out of a deal. Choosing a style and strategy that feels right for you can enhance your confidence in pursuing your outcome. In addition, you will  more...

The Art of Global Communication ...hat is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the content of what you are saying. Of course, when you're communicating on a global scale, you need to be  more...

Improving Your Cross-cultural Communications ...e you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation?Thankfully, there are things you can do to improve your cross-cultural communications and ensure that your clients or coworkers across the world become your greatest allies.In this course, you'll find out how to build rapport,  more...

How to Work with Aggressive People Have you ever had one of those absolutely great days at work? Everything is going the way it should, you're on schedule, and you're getting to meetings on time. Then someone verbally attacks you or metaphorically stabs you in the back. Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives openly antagonize people; passive-aggressives work behind the  more...

How to Work with Negative People and Procrastinators ...ey'll do something, but when the deadline is up, it turns out they somehow never managed to get around to doing it? Or what about people who whine all the time? You might come in to work in the best of moods, but after ten minutes of someone complaining nonstop while you're waiting to fill your coffee cup, your day is shot. If you're tired of putting up with negative people or people who leave  more...

Essentials of External Consulting You may already have a reputation as something of an area specialist or problem solver. You may have a number of years of general management experience, or you may have recently acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role.What do external consultants really do? Although they may work in a variety of disciplines, clearly  more...

Essentials of Internal Consulting ...een attracted to this role and you would now like to find out more? What will it mean for you?What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you?This course addresses these questions. If it is a new role for you, it will support you and help you to grow. If you have already begun, the course will enable you to pinpoint the  more...

Excellence in Internal Customer Service ... customer service has never been so important. But what about taking a different approach? Has your organization tried looking inwardly to find the answers to offering great service? Organizations consist of an independent chain of individuals and functional units, each taking inputs from one another and turning them out into external customer service. If everyone within the organization works  more...

Developing Customer Satisfaction Surveys ...ent, they're right. Developing a GIGO (Garbage In/Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art.In this course, you'll learn to use the principles of survey design to develop a customer satisfaction survey that works. You'll explore factors that influence selection of the survey method. You'll also learn to design the  more...

Customer Satisfaction Analysis and Implementation ...out of a well-designed customer satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are applied.In this  more...

Access 2000 - Proficient ...aining.The program is also designed to help users learn about software at their own pace,providing the control to let them repeat topics or jump to anywhere in the course. Here's a brief overview of the Discover Access 2000 interface. The Main Menu displays all the categories within Discover Access 2000.Within the various topics under each category,users are provided with detailed explanations  more...