Online Out eLearning - Training Resources

So You Wanna Be a Web Writer or Editor Find out what it takes to become a Web writer or editor, how to decide between freelancing and staff jobs, where to find work.  more...

A Foolproof Method for Conduting a Job Search ... search and seize the job you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. This is one of three possible modules that you can take as self-directed study. Each module is designed to be completed  more...

How to Interview Like a Professional ... interview to get the job you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is designed to be completed within one week or  more...

Getting the Job Offer You Want ... of getting the job offer you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is designed to be completed within 1  more...

Introduction to ISO 9001:2000 ISO 9000 is increasingly becoming the standard for doing business. Organizations worldwide are implementing ISO 9000 Quality Management Systems. What is ISO 9001:2000 and what does it require? Learn to understand the requirements and apply the standard within an organization. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and  more...

Write a Marketable Script in 10 Weeks ...pens next Enough locations to make things interesting without breaking the budget Has it been done before? Better? These criteria are not insurmountable. The trick is not to take your own writing too seriously, and to be willing to consider constructive criticism. And most importantly, realize that there are thousands of aspiring writers like you out there-don`t get discouraged. I will provide  more...

Word 2000 ...and enhance their text-based documents. The course starts out by teaching the students basic skills, and then works up to some of the most powerful aspects of Microsoft Word 2000. Also included is a business writing section designed to help improve professional writing skills. This course is designed to familiarize students with the key introductory, intermediate, and advanced features of  more...

Word 2002 ...vanced features of Microsoft Word 2002. The course starts out by introducing the users to some of the application's basic capabilities and works up to showing them how to enhance the look of their text-based documents. Finally, the course builds upon intermediate Word skills by teaching students skills in creating and managing large projects. This course is designed to to familiarize users  more...

Winning Over Difficult Customers Strategies for getting the attention and cooperation of the difficult customer. Concerns, objections and difficulties in customers come in a variety of styles. They might be uncertain, angry, clammed up or just plain rude. If you and your customer could read each other`s mind there would likely be none or at least few of these encounters. The reality is your customer has previous buying  more...

Windows Vista ... Vista Home Basic, Home Premium, and Ultimate, and points out the differences between them. It also introduces some of the new features of Windows Vista, including the Sidebar, Windows Aero, and Windows Media Center. It teaches the user skills such as working on the Desktop, using windows, opening files and applications, and working with the Start menu and Taskbar. Windows Vista This course  more...

Turn Your Life Experience Into College Credit ...pose of this course is to help guide and make you think about your life and what you have learned. It is quite possible that your knowledge may be appropriate to earn you college credit. Using the various exercises, activities and readings you will learn how to earn college credit from an accredited college or university. This online course serves as a basic guide on how to earn college credit  more...

Trade Secrets & Their Protection Protecting trade secrets is more important than ever today, as companies look for ways to get ahead and stay ahead of the competition. Prudent companies are recognizing the need not only to protect their own confidential business information as trade secrets, but also to guard against the misappropriation of others` trade secrets. Trade Secrets Protecting trade secrets is more important than ever  more...

The Internet - Applying the Basics to your Business ...on to the Internet In this module, the basics of starting out on the Internet are explained,especially for those participants who have never used a computer before. It is user friendly and in easy to understand language, so it is not confusing to the participants. The basic language of what the Internet is, what are search engines, where did the Internet originate, what are keywords, etc.  more...

Taking the Grr Out of Grammar ...hat relate to typical business writing. Taking the ?Grr? Out of Grammar Grammar and punctuation rules are tools to help you communicate more clearly. You will enjoy learning and working with practical rules that relate to typical business writing. Some topics include subject-verb agreement, verb tense, misplaced and dangling modifiers, parallel structure, sentence structure, and pronoun case.  more...

Syntax (Sentence Wording) Brush-up This course will help you to polish your sentence wording. This course is an instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course will help you to produce clean, clear and concise  more...

Success Strategies Training Program for Management & Leadership This course will teach you how to effectively and efficiently implement a system of Management & Leadership Success Strategies for your organization. In the 21st Century, and its global economy, the skill of successful managers and leaders is vitally important to an organization`s longevity and success. Whether you are in the service or production business, this course provides a proactive method  more...

Six Sigma Management and Leadership Training Program ...out the methodology and implementation of Six Sigma in your organization. Self-Directed. Many organizations use our courseware for their yellow belt, green belt, and black belt programs handling the project components internally on real life (versus contrived) situations. In the 21st Century, and its global economy, the skills of Process Efficiency is paramount to an organization`s longevity  more...

Speak Smart: - Oral Grammar Grammar glitches, ranging from glaring to subtle, cause a speaker to sound uneducated because listeners generalize an overall lack of knowledge when hearing such mistakes. Welcome to Speak Smart: - Oral Grammar Grammar glitches, ranging from glaring to subtle, cause a speaker to sound uneducated because listeners generalize an overall lack of knowledge when hearing such mistakes. This program  more...

Sales Management Strategies & Tactics ...nction, while making your attitude more flexible to make ?out of the box thinking? a natural process. Emphasis will be on people and structural issues. The text book prescribed for the course is: ?Sales Management?, Robert J. Calvin, 2002, McGraw Hill, ISBN # 0-07-136434-X. The course consists of five sessions, each lasting a week. Each session will involve reading 45 to 50 pages of the ?Sales  more...

Senior Professional In Supply Management (SPSM ) Certification Program ...d of not getting enough opportunities, respect, and money out of your purchasing career? Well, guess what? Nothing will change unless you take action towards becoming a world-class purchasing professional. You can earn your purchasing certification in less than 3 months if you devote more than 4 hours per week to this course of study. Accordingly, 2 hours per week will take approximately 6  more...

Recognizing and Responding to Signals of Violence ...mmon in children have resulted in public tragedies throughout the nation. Everyone is asking, `How could this happen here?` and `How could it have been prevented?` Unfortunately, these incidents will probably continue. However, there are usually advance warning signs of a child`s potential to carry out violent acts. Parents and other caring adults need to learn to recognize them and respond  more...

Recognizing Employee Performance ...r successfully recognizing employee performance, and find out how to identify the recognition methods that your organization offers. There are suggestions for powerful non-monetary rewards and ideas on how to use the job as a way to recognize and motivate. There are also techniques to help you deliver recognition effectively through coaching and feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE)  more...

Reaching Teenagers ...out to teens and provide asset building programs in your library. Reaching Teenagers This tutorial will give you specific ways you can reach out to teens and provide asset building programs in your library. You will be given tools that you can utilize to begin defining or redefining your teen program. At the end of each course section, you will complete projects that may be used to define  more...

QuickBooks Pro 2005 ...out of Intuit's QuickBooks Pro 2005 software. This interactive training provides an easy to follow self-paced format. You determine when you want to learn and the instructor is always there to provide you the expert instruction you want. Learn, practice and assess your skills as you become an expert user of the World's most popular accounting software. Welcome to the QuickBooks Pro 2005  more...

QuickBooks Pro 2006 ...out of Intuit`s QuickBooks Pro 2006 software. This interactive, self-directed training provides an easy to follow self-paced format. You determine when you want to learn and the virtual video instructor is always there to provide you the expert instruction you want. Learn, practice and assess your skills as you become an expert user of the World`s most popular accounting software. For beginner  more...

Project Management Concepts and Strategies This series provides a detailed examination of project management concepts and strategies. It discusses the seven components of a management system and the five phases of the project life cycle, and looks at factors that affect cost and quality. You may complete this course within a time span of your choosing. We recommend study commence and be completed within 90 days or less. The course may be  more...

Preventing Sexual Harassment for Employees ...may not know exactly what to do unless things are spelled out fairly clearly. This course addresses the issues related to sexual harassment: how the law applies to employees, things to avoid in the work environment, and specific employee responsibilities. There are tips to help employees examine their own attitudes and behaviors, and warnings about things they might be doing unintentionally  more...

Preventing Sexual Harassment for Leaders ...y in preventing sexual harassment, and this course spells out just exactly what their role is. They will be given critical information to tell them what the law expects and direction on how to meet these legal requirements. The course provides tools and tips for promoting a harassment-free environment, and suggestions on how to set a positive example for others. It also includes an example of  more...

PowerPoint 2000 ...by working with speaker notes and developing audience handouts. In this course, students will become familiar with the basic features of Microsoft PowerPoint 2000, including creating presentations and working with visual elements. In working with Slide Masters, students will be able to try out different design templates and change placeholders to customize their presentations. Additionally,  more...

PowerPoint 2000 Level 1 In this course, students will become familiar with the basic features of Microsoft PowerPoint 2000, including creating presentations and working with visual elements. In this course, students will become familiar with the basic features of Microsoft PowerPoint 2000, including creating presentations and working with visual elements. In working with Slide Masters, students will be able to try out  more...

Powerful Negotiation For Successful Buying ...out how to neutralize your negotiation strategies? Most savvy sellers go through negotiation training at least yearly. Unless you ve been just as diligent at improving your negotiation skills, your chances of getting the best deals from your suppliers are very slim. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start  more...

Office 2000 Introduction ...tudents to Microsoft Word, Excel, Access, PowerPoint, and Outlook 2000, as well as containing a section on time management. Students will learn basic features from each one of these courses and gain an introductory knowledge of the applications. They will also learn some techniques to manage time more effectively. Office 2000 Introduction This course introduces students to Microsoft Word,  more...

Payroll Accounting ...out the entire payroll process. This course is designed to introduce individuals, entrepreneurs and small businesses to the cost of labor and its related payroll taxes. In some companies, payroll costs represent more than one-third of the operating costs. The employer is liable for meeting reporting requirements and for the money withheld from employees? wages or salaries and for payroll  more...

Office Ergonomics ...e suffering too. In our course, Office Ergonomics, we lay out all the ingredients, repetitive motion injuries, vision problems, and musculoskeletal system injuries. You will select from a cupboard full of ways to prevent each problem, from computer workstation design to inexpensive ways to avoid vision problems, from simple ways to prevent muscle fatigue to the proper way to type. If you  more...

OSHA Record Keeping and Documentation ...ust setting a new record, this safety course blows others out of the water, by revealing how they can be used to help create a safer workplace. But it doesn?t stop there, reach new heights by learning how to keep monitoring records, safety training records, hazardous communication records, OSHA required written safety programs, and more. You may not be the fastest person on a motorcycle, the  more...

Outlook 2007 Level 2 ...Outlook course builds upon basic skills taught in the Level 1 course. Students will learn how to customize messages by setting default message formats and fonts, as well as by adding signatures, themes, and stationery. They will also learn how to create, activate, and turn off Out of Office messages; set message importance and sensitivity; delay delivery of messages; request delivery receipts;  more...

Learn Spanish On-line From Live Instructors! - "Beginning Spanish 1" ...roup. Interacting in a group helps to motivate and brings out the personal best in each student. That?s the reason why we assign a group to all of our students according to their level. New groups will start every month, as long as the minimum number of students required for a class has been met. If we must wait to reach the minimum number, you will have access to all the online resources and  more...

Learn HTML All By Yourself- Introductory ...n personal needs. With these lessons you can get the most out of designing web pages using HTML. Learn all the basic formatting techniques in this introductory course such as using tags, adding links, buttons, lists and images. This course also examines the pitfalls of HTML and what separates good pages from bad pages. You will also study the design elements that should be included and those  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Instructor-Led ...ng is the key to revenue growth. Take this course to find out how to do terrific, affordable marketing on your own. You will learn how to do the kind of marketing that will unlock your business`s potential. And you will start creating the kind of message that truly resonates with your customers.Students may complete this course within a reasonable period of time. Contact Hours give an  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Self-Directed ...ng is the key to revenue growth. Take this course to find out how to do terrific, affordable marketing on your own. You will learn how to do the kind of marketing that will unlock your business`s potential. And you will start creating the kind of message that truly resonates with your customers.Students may complete this course within a reasonable period of time. Contact Hours give an  more...

Introduction to the Administration of a Medical Office ...lso offers individualized assistance. The course is laid out in a ?4 week? time frame, assuming 5 hours per week; however, it may be completed in less or more time if necessary, dependant on the student?s needs. The course is ?self-directed? in that the course is set up to allow a student to complete the lessons, assignments and tests on his or her own time frame (within, and cognizant of the  more...

Intermediate XML: Creating a DTD ...dmap through those documents for software that will carry out further manipulation and formatting of those documents. This course explains the role of the DTD in an XML environment, walks you through each component of a DTD, and shows you how to create an entire DTD based on existing documents. You also learn how a group goes about creating DTDs during the transition into XML. Note: This  more...

HTML Lessons in Web Page Design - 10 Week Facilitator Led ... a very firm understanding of HTML and what HTML is all about. This is the course to take if you have little or no previous experience in HTML. Dewey from Florida writes, "This is just super, great, good, are there any other words out there to describe your lessons? When I started going through your lessons, I felt I had hit the jackpot. I find your material easy to understand and I know I am  more...

How to Join the Ranks of the Self-Employed in 6 Weeks ... home and work (especially for those who start a business out of their home), determine office location, how to look and feel professional, how to setup the books and/or look for an accountant, how to deal with legal matters, how to deal with zoning laws, how to hire employees, how to recognize scams, learn about time management, how to price your product, whether to buy an existing business,  more...

How to have an Effective Safety Committee ...an lotion, but do you have everything you need. You head out for a weekend of fun in the wild, but as you arrive back in your driveway late Sunday night, you really wish you had brought the food along. Our new safety course, How to Have an Effective Safety Committee, will not only show you how to plan for a safety committee, but will also show you how pack your conference room with the right  more...

HTML 4 ...out`s of HTML. Follow along with HTML expert Rob Tracy as he shows you how to create well formed HTML code, understand the basics of Java script, and introduces you to Cascading Style Sheets. Welcome to the HTML 4 Training Series Learn the in`s and out`s of HTML. Follow along with HTML expert Robb Tracy as he shows you how to create well formed HTML code, understand the basics of Java script,  more...

Getting More From Books: Intro to Literary Analysis ... -- but getting involved in the book can teach you more about yourself, your world, and the human experience! Whether you like dense novels or "just for fun" fiction, this course will help you get more out of the books you read. All it takes is a curious mind. You`ll learn to become an active reader and explore any book`s message, plot, characters, structure, language, themes and more. You`ll  more...

Front Desk Agent- Instructor Led ...lephone techniques, room reservations, check-in and check-out procedures, guest inquiries, complaints, accounting administrative tasks performed by hotel front desk agents. Participants will experience the physical stamina required as a front desk agent multi tasks and trouble shoots each client contact. FAQ How long will it take me to complete the course? Each course will take you between 15  more...

Excel 2007 Level 2 This course familiarizes students with intermediate-level spreadsheet features. Students will learn how to convert older workbooks to the new default XML-based file format; customize the Quick Access toolbar; use logical and financial functions; format worksheets using themes, styles, and page breaks; use 3-D references; ready workbooks for the Web; use templates to create workbooks; and insert  more...

Ethics and Compliance Basics ...orcing ethical principles and educating company members about compliance with the law is an ongoing and important responsibility. A company is only as ethical and compliant as its directors, managers and employees. Ethics and Compliance Basics Reinforcing ethical principles and educating company members about compliance with the law is an ongoing and important responsibility. A company is only  more...

Entrepreneur Assessment Profile ...out on your own in business and wondered if you have what it takes? The Entrepreneur Profile indicates your potential for satisfaction and success as an entrepreneur. The online assessment tells you if you are ready to make the leap, and points to the areas you need to work on to increase the likelihood of success. Students may complete this course within a reasonable period of time. Contact  more...

Dental Office Professional Certificate Program This comprehensive program allows you to work at your own pace under the guidance of an online dentist instructor. Dental Office Professionals are in high demand across the country. They hold clerical positions in dental offices and answer telephones, greet patients, update and file patient medical records, fill out insurance forms, handle correspondence and schedule appointments. This course is  more...

Conducting Effective Accident Investigations It doesn`t have to wait until someone like Indiana Jones descends ancient stone staircases by torchlight, you can quickly determine the causes behind workplace accidents. Conducting Effective Accident Investigations It doesn`t have to wait until someone like Indiana Jones descends ancient stone staircases by torchlight, you can quickly determine the causes behind workplace accidents. With our  more...

Comprehensive Medical Coding Training ...e online training process to learn coding. It will take about 4 months to complete. It requires medical terminology. A Medical Terminology Course should be taken first. All necessary materials needed to take this course are included (with the exception of a medical dictionary). This includes the AMA`s CPT (procedure codes), and EasyCoder (ICD codes). Please Print Out And Read This Information  more...

Comprehensive Medical Transcription Training ...ftware to operate it (to do the dictation). Please Print Out And Read This Information Carefully Our Medical Transcription course is widely known as the most effective training method to become a medical transcriptionist because: it provides precisely what is needed to learn in a "platform learning system" unique in the training field it provides up-to date reference books and other course  more...

Complete Guide to Medical Math for the Health Care Professional (Crane) ...of problems. Sample Problems - Sample problems are worked out step-by-step for you to use as guidelines when performing your own calculations. Tutor Sheets(tm) we bring you this exclusive learning tool. Every Tutor Sheet(tm) problem guides you through each step just as if you had your own personal tutor!Homework Problems - Hundreds of homework problems to practice and master each type of  more...

Coaching For Performance ...ful coaching programs. It helps them to prepare and carry out productive coaching sessions and adjust their coaching style to suit the person and the situation. This course can be completed as quickly as you care to. Student is given 90 day access. Coaching For Performance This course helps participants develop a structured approach to coaching. It helps them to recognize good coaching  more...

Build a Powerful Marketing Strategy--Instructor-Led ...out great marketing, your businesses can fail. With the right marketing strategy, you gain a big edge over your competition. In this course, learn to increase your sales through marketing. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials. Students may complete this course within a reasonable period of time. Contact  more...

Build a Powerful Marketing Strategy--Self-Directed ...out great marketing, your businesses can fail. With the right marketing strategy, you gain a big edge over your competition. In this course, learn to increase your sales through marketing. Professor Don Sexton of Columbia University Business School will show you how -- with real-world examples and video tutorials.Students may complete this course within a reasonable period of time. Contact  more...

Bartending at Home-Online ... her students work all over the United States. Don?t miss out on your chance to be the next bar star! At the end of the course, you will be offered the opportunity to purchase an Official University Certificate for $39, though this is entirely optional. If you choose not to purchase the Official University Certificate, you may select a Letter Certificate in the form of a Word document at no  more...

Adobe Photoshop 7 ... work today. These online courses will take the guesswork out of the revolutionary new Adobe Photoshop 7 and give you the answers you want today. Learn Adobe PhotoShop 7 the fun and easy way. These 6 training levels allow you to work at your own pace, as you follow along with the tutorials. A nationally recognized professional demonstrates every step to help speed the learning process. By  more...

Adobe Premiere 6.5 This self-paced CBT based training series will teach you intermediate through advanced techniques of Adobe Premiere 6.5 that you can apply to your work today. Welcome to Adobe Premiere 6.5 This self-paced CBT based training series will teach you intermediate through advanced techniques of Adobe Premiere 6.5 that you can apply to your work today. This program will take the guesswork out of the  more...

Advanced Certificate in Technical Writing ...ing The Advanced Certificate in Technical Writing is born out of the concept that when given choices, adult learners can best choose for themselves a course of study that is applicable to their needs in the workplace. This program offering allows students to choose from over 20 different topic areas and to propose a course of study that they may engage in under the guidance and direction of a  more...

Adobe GoLive 6 ... to your work today. This course will take the guesswork out of the revolutionary new GoLive 6 and give you the answers you want today. Learn Adobe GoLive 6 the fun and easy way. These three training levels allow you to work at your own pace, as you follow along with the tutorials. A nationally recognized professional demonstrates every step to help speed the learning process. By following  more...

Adobe Illustrator 10 ... to your work today. This course will take the guesswork out of the revolutionary new Adobe Illustrator 10 and give you the answers you want today. Learn Adobe Illustrator 10 the fun and easy way. These three training levels allow you to work at your own pace, as you follow along with the tutorials. A nationally recognized professional demonstrates every step to help speed the learning  more...

Adobe InDesign 2 This computer-based training series will teach you intermediate through advanced techniques of Adobe InDesign 2 that you can apply to your work today. Welcome to Adobe InDesign 2 This computer-based training series will teach you intermediate through advanced techniques of Adobe InDesign 2 that you can apply to your work today. These self-paced training will take the guesswork out of the  more...

Adobe Pagemaker 7 ... to your work today. This program will take the guesswork out of the revolutionary new Adobe PageMaker 7 and give you the answers you want today. Learn Adobe PageMaker 7 the fun and easy way. These online courses allow you to work at your own pace, as you follow along with the tutorials. A nationally recognized professional demonstrates every step to help speed the learning process. By  more...

Adobe Fireworks CS3 ...out to the web and ready for the masses with Adobe Fireworks CS3. This program picks up where Adobe's old ImageReady left off and comes packed with new features to set your designs up using html, java, and even CSS. With John Ulliman as your guide, you'll learn how to adjust, crop, and use filters on your digital pictures, scans and stock art. Plus, how to create composite images using layer  more...

Adobe After Effects 5.5 This self-paced computer based training series will teach you intermediate through advanced techniques of After Effects 5.5 that you can apply to your work today. Welcome to Adobe After Effects 5.5 This self-paced computer based training series will teach you intermediate through advanced techniques of After Effects 5.5 that you can apply to your work today. This course will take the guesswork  more...

Access 2000 ...gn skills that they already possess. Students will start out by learning what a database is and how an effective database should be designed and set up. They will also receive instruction in how to create and use the basic tools of the Access application: tables, forms, filters, sorts, queries, and reports. As students advance in the course, they will work with tables and data, HTML and  more...

Accelerate your Business Growth--Instructor-Led ...ce (your "offering") to the marketplace. When you think about developing a product or service strategy, you should think about it in five distinct stages Here is the situation you`ll be facing: a local gym owner has a great idea for a new product but doesn`t know what to do with it. Your job is to help him develop a "new product strategy " that will get his product to the right customers and  more...

Accelerate your Business Growth--Self-Directed ...ce (your "offering") to the marketplace. When you think about developing a product or service strategy, you should think about it in five distinct stages Here is the situation you`ll be facing: a local gym owner has a great idea for a new product but doesn`t know what to do with it. Your job is to help him develop a "new product strategy " that will get his product to the right customers and  more...

Adobe Photoshop CS3: Essentials ...respected names in the business. If you are just starting out with Photoshop or you need a refresher on keyboard shortcuts, the basics of selecting colors or elements in photos, special effects and layering, then the Photoshop CS3 Essential tutorials cover what you need to know to make your images dazzle. By the end of this course you will be proficient at: understanding the toolbars and  more...

Adobe CS3 Design: Workflow ...lake as your coach, you'll learn how to build InDesign layouts, edit raster images with Photoshop, manipulate vector objects with Illustrator, build Web layouts with Dreamweaver, and develop rich media content with Flash. Discover amazing new features, fascinating techniques, and find out how to work more efficiently between the Adobe products in Creative Suite 3. The student will have access  more...

Excel 97 This course introduces students to the introductory, intermediate, and advanced aspects of Excel 97. It starts out teaching basic spreadsheet features and moves up to the most powerful aspects of Excel, such as adjusting default settings, creating views and custom toolbars, protecting worksheets, and applying passwords.  more...

Java Programming with Java SE 6 0 Java Utilities ... the code required to test the equality of strings, carry out pattern matching in regular expressions, and modify strings and string buffers for a given scenario. The Arrays class and its methods - use the copyOf and copyOfRange methods of the Arrays class to copy arrays in a given scenario. Java system operations - specify the code required to modify system resources for a given  more...

Negotiating to Mutual Benefit The key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep both your company and your customer  more...

Getting Started with Illustrator CS3 ...t. Whether you are creating multimedia graphics or laying out print publishing, Illustrator will allow you to create professional quality results. This course introduces the Illustrator interface, shows how to customize the workspace and navigate panels, and demonstrates how to create and prepare projects using document profiles and other settings. This course will also enable you to begin  more...

Scaling Applications and Resolving Performance Issues recognize how to scale out applications to enterprise level and troubleshoot and identify performance issues that result  more...

The Boss Factor ...out how to work effectively with her. You must first build rapport and continue to develop it. Along the way, you'll learn how to solicit and give feedback and even learn how to use corrective feedback to your advantage. You'll also get tips on managing your manager, which is no easy task. But if you can achieve that and turn the annual appraisal process into a year-round activity, you'll  more...

Views on Organizational Change The way that you respond to your new job role, new responsibilities, or fresh procedures is unique to you. The way that you react to change is intensely personal. But, to a large extent, organizations change in predictable ways and for predictable reasons. Similarly, the ways in which people respond to change tend to follow predictable patterns. Being able to think of yourself as part of this  more...

Finding Your Life Balance ...onship between the two. Is it balanced? How and why is it out of balance? You will learn what the obstacles to achieving a balanced life are, and how to apply a basic strategy to overcome these obstacles. Finally, you will learn about the role of the individual in relation to the organization he works in, and how this impacts on his life. Are you working for an organizational culture which fits  more...

Strategies for Better Balance "It's not the hours you put in your work that counts, it's the work you put in the hours."--Sam Ewing. This course focuses on the actions you can take to achieve a more balanced life. It begins by helping you to explore ways in which you can create some space in order to bring more nourishing and energizing activities into your life. The course will show you how to build practical systems into  more...

Building a Winning Sales Team ...ght combination of skills, attitude, and enthusiasm to go out and win. The members of a winning sales team must also have the right skills, attitude, and enthusiasm to be successful. As a sales manager, how do you build an effective sales team? This course delivers answers by presenting information and tools that you can use to define your sales team and identify stages of sales team  more...

Building Brand Equity ...out occurs, you are sure to see plenty of headlines about the number of subsidiary companies each corporation owns. Here's why: brand equity. It's a fact that each subsidiary of a corporation has a value linked to its brand names, in addition to its base dollar-value. This value is measured by the consumer's attitudes and loyalties toward the brand. Brand equity adds dollar-value to a company's  more...

Managing the Creative Elements of Brands ...ors or a combination thereof, but the fact still remains: out of 25 brands of laundry detergent, you decided only one of them is good enough to wash your clothes. It's a tough market, so what can you do to stand out? This course is designed to help you analyze all the creative elements of a brand in order to help you build your company's brand equity. The first lesson in this course  more...

Promoting Your Brand to Consumers ...ly, someone flipped a switch and that brand name appeared out of thin air. What do you call that phenomenon? Integrated marketing communication: the act of generating awareness for your product or company through the use of multiple forms of media.However, there are over 220 forms of media. Which is right for you and your company's brand? How do you determine this? This course begins with the  more...

Competitive Factors in Strategic Marketing You've got a great idea for a new product or service for your organization, or a major enhancement for an existing one. Now you've got to present the case to the decision-makers to go forward. What kinds of topics should you include in your strategic marketing plan? In this course you'll learn exactly what to consider as you develop and present your plan, including market data and competitor  more...

Implementing Creative and Innovative Ideas ...ssfully in the organization.After all, what's an idea without execution? Execution is crucial if the idea is to start making or saving money.The process of implementing creative ideas is what makes great ideas become brilliant ideas. But this success is never immediate. On the contrary, even the greatest ideas demand careful management of the implementation process.Prototypes may be developed  more...

Process Management Skills ...y products at a reasonable price, and processes that spit out shoddy products regardless of price.Likewise, efficiency is critical to the effectiveness of a manager and to the manager's organization.To be efficient as a manager, you have to develop a suite of organizational skills including time management, performance management, and stress management.This course will help you develop your  more...

Problem Performance Prevention ...ts, and then using the first period of employment to test out the effectiveness of the worker. For established workers, if you want to avoid problem performance, it is essential for employees to see clearly what is expected of them. No employee can be criticized for problem performance when no one has explained to him or her the required standard of work. But telling workers what is expected of  more...

Responding to Business Crises Your company may have a crisis. If so, what will it do? Your company's crisis preparations are now put to the test--a real test. Knowing how to respond to a crisis is vital to your company's well-being. It could mean the difference between your company surviving or not. In this course, you'll learn how to respond to business crises. There are three fundamental phases to crisis response: detection,  more...

Managing the Change Process ...assurance, support, and understanding if they are to move out of their confusion and settle into a new way of working. "Managing Through the Change" gives you an insight into the types of issues that will face you and your employees, and provides you with guidance to ensure that you can support your employees and deal with the inevitable difficulties that will arise. The change process is never  more...

The Manufacturing Industry Overview Version 2 ...nufacturers shifting their production bases and spreading out operations well beyond their home grounds. This course provides an overview of the manufacturing industry. It first examines the state of affairs in the manufacturing industry, including its subsectors, key players, and trends. The course then reflects on the main issues and challenges facing the industry, and, finally, it examines  more...

Emotions Mindsets and Coaching ...s of the people you coach. If they are feeling negative about the coaching experience or overcome with anxiety about poor workplace performance, they are unlikely to be receptive--no matter how valuable your insight may be. Getting in tune with your coachee's emotions is something that will take time. But you need to remotivate and reinvigorate them if you want to get results from your coaching  more...

Delegation the Personal Approach ...out that the task wasn't completed properly or that it wouldn't be completed on time? Perhaps you need to reevaluate your delegation skills. This course will help you work more effectively with employees in a delegation situation. As you progress through the "Delegation: the Personal Approach" course, you will discover several important factors about delegation--how you can benefit from a  more...

Models for Managing Technical Professionals ...extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of ways to motivate, manage, and lead technical professionals and how to get and keep your technical teams working together efficiently and effectively. You'll have a chance to practice  more...

Developing Customer Satisfaction Surveys ...ent, they're right. Developing a GIGO (Garbage In/Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art.In this course, you'll learn to use the principles of survey design to develop a customer satisfaction survey that works. You'll explore factors that influence selection of the survey method. You'll also learn to design the  more...

Customer Satisfaction Analysis and Implementation ...out of a well-designed customer satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are applied.In this  more...

Excellence in Internal Customer Service ... customer service has never been so important. But what about taking a different approach? Has your organization tried looking inwardly to find the answers to offering great service? Organizations consist of an independent chain of individuals and functional units, each taking inputs from one another and turning them out into external customer service. If everyone within the organization works  more...

Bridge the Expectations Gap ...s for doing exactly that, and you'll be shown how to find out if dealing with your company is a delight or a disappointment. The first lesson describes the common causes of the gaps between what customers want, and what they receive from your company. Perhaps policies that impact on customer service are set without input from either the customers themselves, or the frontline employees who are  more...

Overcoming Difficult Service Situations Your customer's face is more contorted than anything you've ever seen...eyes bulging, fists clenched, and a scowl that makes Scrooge look like a nice guy. It's tempting to cut and run, but coping with even the most challenging situations is part of customer service. This course is designed to give you the means to hang in there when the going gets especially tough. Recognition of the warning  more...

The Art of Global Communication ...hat is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the content of what you are saying. Of course, when you're communicating on a global scale, you need to be  more...

Improving Your Cross-cultural Communications ...e you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation?Thankfully, there are things you can do to improve your cross-cultural communications and ensure that your clients or coworkers across the world become your greatest allies.In this course, you'll find out how to build rapport,  more...

How to Work with Aggressive People Have you ever had one of those absolutely great days at work? Everything is going the way it should, you're on schedule, and you're getting to meetings on time. Then someone verbally attacks you or metaphorically stabs you in the back. Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives openly antagonize people; passive-aggressives work behind the  more...

How to Work with Negative People and Procrastinators ...ey'll do something, but when the deadline is up, it turns out they somehow never managed to get around to doing it? Or what about people who whine all the time? You might come in to work in the best of moods, but after ten minutes of someone complaining nonstop while you're waiting to fill your coffee cup, your day is shot. If you're tired of putting up with negative people or people who leave  more...

Effective Telephone Techniques ...s course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology  more...

Making Telephone Calls Count ...w well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer talks. You listen. But how well do you listen on the telephone? Are you missing key opportunities to address the caller's needs? Does the caller feel like she has really been "heard" and understood? By fine-tuning your listening  more...

Essentials of External Consulting You may already have a reputation as something of an area specialist or problem solver. You may have a number of years of general management experience, or you may have recently acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role.What do external consultants really do? Although they may work in a variety of disciplines, clearly  more...

Essentials of Internal Consulting ...een attracted to this role and you would now like to find out more? What will it mean for you?What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you?This course addresses these questions. If it is a new role for you, it will support you and help you to grow. If you have already begun, the course will enable you to pinpoint the  more...

Essentials of Electronic Communication Everyone seems to be using e-mail lately--family members keeping in touch, university students submitting assignments, companies offering products for sale, and office workers carrying out their daily business tasks. Most e-mail users can improve their e-mail skills by learning more about the basic features and potentials of e-mail. Any business person will benefit from developing an understanding  more...

Crafting Deals ...inds." Could Francis Bacon possibly have been wondering about how to make the most out of his dealings with other people when he wrote those words? Do you ever wonder about your own ability to create opportunities for yourself? Think of something that you really wanted in the past. It could be anything--a promotion at your workplace, a new car, or maybe winning an argument. Recall the  more...

The Process of Negotiation ...et us never fear to negotiate. But let us never negotiate out of fear." What do you think John F. Kennedy was thinking about when he spoke these words? Have you ever felt fearful while negotiating? Negotiating is unavoidable. It is a natural part of life, like the emotion of fear. Understanding that fear is a form of stress can help explain why it can crop up during the negotiation process if  more...

The Dynamics of Interacting ...ht your results be connected to success? This course is about developing your ability to dynamically interact with others. You will examine types of negotiating styles and strategies and ways to best apply that knowledge in communicating what you want out of a deal. Choosing a style and strategy that feels right for you can enhance your confidence in pursuing your outcome. In addition, you will  more...

American Business Formations in the 21st Century As a manager for your organization, you likely conduct business with numerous companies from different industries and of varying sizes and complexity. And just as you interact with individuals differently based upon their personalities and positions, so too, you conduct business with other companies based upon their different formations. In American business, there are four primary formations:  more...

Lawsuits and Negotiations ...ourse discusses the legal process of litigation and other out-of-court negotiations that are used to settle business disputes. In addition, this course treats the decision to sue much like other business decisions and offers criteria that management can use to perform a cost-benefit analysis. It begins by presenting proactive management strategies for discouraging damaging lawsuits and avoiding  more...

Managing Your Anger ...hat will your co-workers or your supervisor think of your outburst? Is there something that you could do to control your anger? This course will help you manage your anger so that you will be less angry and will be able to channel your energy into more constructive activities. You will learn the three stages of managing your anger and techniques that will be useful for preventing your anger  more...

Understanding Writing Mechanics ... the biggest challenges in writing is to feel confident about appropriately applying the mechanics of writing. How do you know what should or shouldn't be capitalized? When is it appropriate to abbreviate words, names, places, and business terms? How do you know when to spell out a number or when to use a figure? How can you get past those troublesome words that are commonly misspelled? This  more...

The Mechanics of Communicating Effectively ...y of these communication essentials, and this course sets out to help you do just that. The effectiveness of your communication depends more on how you sound than the words you use. You may have something important to say and have the right words and phrases to get your point across but if your voice doesn't do it justice, your message won't be heard. This course explains how to develop a voice  more...

Crisp Composition ...ver get to the point? Do they want to waste time puzzling out what your convoluted sentences mean? Do they want to send back numerous requests for clarification? Do they want to pull out an unabridged dictionary just to understand your document?Of course not.Your readers hope that you will work hard to write clearly and concisely. If you do so, your readers can spend their time considering what  more...

Getting the Most from Business Documents How often have you or one of your colleagues stayed at work late to finish an important report or proposal to meet a deadline? Then two days later you receive a call from the intended recipient asking you where the report is. You faxed it over and it got lost in their fax room. Now you've missed the benefit of having met your deadline. This familiar scenario illustrates the importance of selecting  more...

Assertiveness from Inside to Outside ...ur professional style--to change yourself from the inside out? Do you believe there may be strategies you could use to develop a more assertive professional style? Do you want to learn about strategies that can help you interact assertively with others in the workplace? Now is a good time to enhance your professional assertiveness skills if you answered "yes" to any of these questions. This  more...

Managing Organization Conflict ...out some of the conflict that occurs in your organization. Sometimes, this will be between individuals, but often it will be between teams, and even departments. The different nature of these conflicts is likely to require different approaches, and there are also likely to be a range of particular demands on you in the way that you manage the conflicts. A way of differentiating and applying  more...

Participating Effectively in a Business Meeting ...ormation, plan joint activities, make decisions, or carry out actions already agreed upon. Almost every group activity or project requires a meeting, or meetings, of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting, participants' ideas are heard, decisions are made through group discussion and with reasonable speed, and  more...

Pursuing Successful Lifelong Learning ...r for the 21st century, then this course is for you. Find out how lifelong learning strategies can enable you to develop your work skills and to manage your professional development. Don't wait until your supervisor initiates what you need to learn. It's time to take ownership of your learning needs based on your expectations and your own terms. In this course, you will identify your learning  more...

Decision Making Implementation and Evaluation ...cision, no matter how considered and creative, won't walk out on its own two legs and implement itself. It's time to nurture your decided course of action and then evaluate its effectiveness. This course will help you do just that. And you'll do it in a way that will better ensure the success of your present decision and those decisions yet to come. After all, no decision is an island: You need  more...

Performance Reporting and Stakeholder Management ...romote success and resolve differences. They need to plan out a strategy to ensure that needed information is gathered and produced efficiently. Finally, the project manager is responsible for distributing information to all stakeholders--internal and external--concerning all project management knowledge areas. In this course, learners will be given an overview of performance reporting and  more...

Executing Monitoring Controlling and Closing a Project ...s time to get down to the actual nitty gritty of carrying out the project. The Executing and Monitoring and Controlling Process Groups might be likened to the act of juggling--keeping multiple activities going simultaneously, while responding to unforeseen changes in the project environment. While executing processes focus more on accomplishing project objectives, the monitoring and controlling  more...

Performing Quality Assurance and Control ...t managers can't wait until a project is complete to find out whether the results meet the customer's needs. At the scheduled conclusion of a project, both the customer and the performing organization have too much at stake to risk failure.The American Society for Quality defines quality as "the characteristics of a process, product, or service that bear on its ability to satisfy stated or  more...

Controlling Project Scope ...out of control if the appropriate actions aren't taken initially. Scope management plays a key role by helping to define and maintain the boundaries of the project throughout the project life cycle. This course will highlight the importance of project scope management to project performance. Through interactive learning strategies and real-life scenarios, the learner will explore these concepts  more...

Communications Planning and Information Distribution ...among project stakeholders. Project managers need to plan out a strategy to ensure that needed information is gathered and produced efficiently. Finally, project managers are responsible for distributing information to all stakeholders--internal and external--concerning all project management Knowledge Areas. In this course, learners will be given an overview of project Communications Planning  more...

The Path to Peace and Harmony A saying goes, " We will never be better as a team than we are with each other." The road to peace and harmony involves working with every team member toward mutual goals. Each team member must be involved to set the stage for success. Continuous improvement and teamwork are vital to creating a team that works and stays together. How can your team reach harmony? At the end of this course, you'll  more...

Eliciting Requirements ...out" ? of system requirements. This is done by communicating with users, customers, and any other stakeholders in the development of a system. It is a pivotal knowledge area of business analysis and, as such, the business analyst must be able to elicit requirements that are complete, clear, correct, and consistent. In this course, learners will examine the preparation tasks, recommended  more...

Deploying Windows Vista ...a is the leading operating system used on desktops throughout the world in enterprise and home environments. It provides enhanced security, performance, reliability, and reduced cost for deployment and management. This course discusses the deployment infrastructure for enterprise environments and the different deployment methods that can be used to deploy Windows Vista, either by upgrading or  more...

Processes and Customer Analysis in Six Sigma Projects ...r needs. By this logic, no Six Sigma effort can start without having a high-level picture of an organization's customers and other stakeholders, their needs, and the business processes meant to fulfill those needs. A thorough analysis of the existing business processes - and the products and services they churn out - is the first step in Six Sigma projects. You need to listen to the "voice of  more...

HR s Strategic Role in the Organization HRCI SPHR ...fessionals need to be able to anticipate, plan, and carry out change, using the tools at hand. Strategic management occurs as the result of a planning process that reviews internal and external factors affecting the ability of an organization to successfully achieve its goals. This course describes how to guide and lead the change process, how HR can impact regulations and legislations, and the  more...

Creating and Analyzing an Operating Budget ...out a well thought-out operating budget can be compared to playing Pin the Tail on the Donkey. Although a company might know the direction in which it wants or needs to go, without a budget it must simply feel around in the dark and hope it comes close to its target. Unfortunately, if a business uses this approach, it will eventually fall victim to cash flow problems that could result in its  more...

Managing for High Performance ... Often they must rely on their best personnel to get them out of a jam. But do they have the necessary skills and strategies for managing these key people? This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing the talent to the competition. In addition, managers need to  more...

Managing as Project Champion ...rt Einstein said, "The bitter and the sweet come from the outside, the hard from within, from one's own efforts." Are you a person who can drive a project on the outside, and hold yourself responsible from within? Can you be the force, the influence, and the point person who holds the keys to ultimate success? That's what it takes to be a project champion. This is not a course about the  more...

Taking on a Management Role ... you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player to manager is an exciting, but challenging, one. It takes most people out of an area in which they have been comfortable and successful for some  more...

Accounting Systems and Closing Activities ...out hundreds of transactions in a single day. You can imagine the accounting data at the end of the day, or the end of the month. Ultimately, these transactions can be categorized into a few different types. Organizing the transactions through special journals actually reduces the work and allows you to be more efficient in your accounting activities at the end of every period. Efficient  more...

Performance Support Performance support is the new training buzzword. In a world that demands instant information and fast response, training can no longer suffice as the only solution to performance gaps. Learn how to provide performance consulting using a variety of interventions to address performance challenges. Find out how to create a performance-consulting department to replace your training department and how  more...

Benchmarking for Best Practices Benchmarking is an old idea with a new slant toward performance improvement. Learning from other companies to improve the practices of your own is not just making site visits or talking to other companies about how they operate. It's a disciplined process requiring careful research and analysis. Find out who should benchmark, how to benchmark, and what to do with the benchmarked data once you've  more...

Business Execution in Action ...rth the paper they are written on if they are not carried out. The same holds true for the principles of business execution. The principles of business execution are worthless to an organization if they exist only in the heads of its corporate executives, but are never acted upon. This course will assist you in the process of "executing business execution" in your organization. All  more...

Leading Change from the Front Line ...u. It suggests how you can compare your fears of negative outcomes against the potential gains of making a change. It explains the ways you can find out if others want the change, too, so that you know ahead of time what kind of resistance your idea will face. It even offers suggestions for making office politics work for you when you make suggestions. Finally, it gives you ideas on how to  more...

Coaching Performance ...e can cause managers to fret and fuss and begin talking about disciplinary action. However, leaders take a different approach. A leader would take the time to coach Barry and find out what's really going on--perhaps determining that three weeks of training wasn't quite enough. Or perhaps discovering that Barry's mother died recently and he's struggling to concentrate. Or offering to find a  more...

The Potential of Self-directed Learning How often have you heard these buzz words of the '90s: self-directed learning; continuous learning; the learning organization; the knowledge worker? If you wonder what these terms really mean, why they are so important, and how you rate as a worker for the 21st century, this course is for you. Find out what you can do to take control of your own skill and career development. Learn to identify  more...

Statistical Process Control and Control Plans in Six Sigma In the final stages of the Six Sigma DMAIC methodology, once process improvement opportunities are identified and implemented, you need to make sure that the improved processes are controlled to sustain the process improvement gains. Statistical process control (SPC) provides tools which can be used to ensure that the processes are continuously monitored, that results are evaluated through the use  more...

Communicating with Power and Confidence ... benchmark, make presentations to senior management, pass out their own business cards, and earn degrees. Administrative support professionals who can communicate, teach, guide, mentor, and make important decisions have a greater chance of achieving upward mobility in their workplace. Administrative assistants can earn more money as a result of taking on these responsibilities. This course will  more...

Overview to Effective Business Communication ...out of a job." Furthermore, you could say that "No one ever communicated themselves out of a job." Understanding business communication is foundational to being an effective administrative support professional. Learn about the business communication process and techniques for effective communication such as listening effectively and sending messages. This course, Overview of Effective Business  more...

E-Learning Essentials Pt 3 - Deploying and Measuring Your Solution The third course in this curriculum focuses on issues of deployment and measurement of an e-learning solution. Regarding deployment, technological, interoperability and multi-site challenges are addressed, as well as using the Internet, choosing the right platform, managing learners and learning objects. The final area to be covered is that of measuring the e-learning solution, integrating  more...

NDS 8 0 Advanced Tools Diagnostics Part 2 ...plica by using the NDS Manager utility. • Update an out-of-sync replica by using the NDS Manager utility. • Change the replica type by using the NDS Manager utility. • Identify the most appropriate replica placement strategy. • Evaluate the replica placement strategy to be implemented. Unit 2: Processes 3 - 4 hours • Identify the tasks performed by the  more...

Oracle PL SQL Database Programming ...eps to invoke stored procedures in SQL* Plus using IN and OUT parameters. Perform the steps required to invoke a stored function using SQL* Plus. Perform the steps required to invoke a stored subprogram with multiple arguments in SQL* Plus. Identify the rules for calling user-defined functions in SQL expressions. Unit 2: Oracle Supplied Packages Duration: 1 - 2 Hour(s) Match the  more...

UNIX--Part 1 User Fundamentals ...erformed on these. It teaches how to manipulate input and output, as well as how to compress and uncompress files. It also introduces the UNIX shell environment, shell functionality, and text patterns. L earn To: Identify the differences between working with windows and with shells. Identify the features of X-windows. Identify the components of the Common Desktop Environment  more...

Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt ...bleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to identify the components of Network Address Translation (NAT) and the procedures for adding the NAT protocol; create and configure a Web site; create an FTP site; enable Internet Connection Sharing (ICS) and configure the  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp ...tify the gateway address that should be specified in the routing table for a network. Install TCP/IP on Windows 2000 Server. Configure TCP/IP on Windows 2000 Server to use a specified IP address. Identify TCP/IP connectivity problems and their causes within a local network. Match TCP/IP diagnostic utilities with the situations in which they are used. Install NetBEUI on Windows 2000 Server.  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp ...tify the gateway address that should be specified in the routing table for a network. Install TCP/IP on Windows 2000 Server. Configure TCP/IP on Windows 2000 Server to use a specified IP address. Identify TCP/IP connectivity problems and their causes within a local network. Match TCP/IP diagnostic utilities with the situations in which they are used. Install NetBEUI on Windows 2000 Server.  more...

Windows 2000 Installation Config Admin --Part 3 Resource Optimization ...the System Monitor counters used to provide information about resource utilization and interpret them; identify and log network traffic data; identify and optimize resource utilization on a Windows 2000 client and a Windows 2000 server; identify and manage programs on a Windows 2000 computer; and identify the tab used to perform a specified task in DirectX Diagnostic and troubleshoot resources  more...

Windows 2000 Installation Config Admin --Part 3 Resource Optimization ...the System Monitor counters used to provide information about resource utilization and interpret them; identify and log network traffic data; identify and optimize resource utilization on a Windows 2000 client and a Windows 2000 server; identify and manage programs on a Windows 2000 computer; and identify the tab used to perform a specified task in DirectX Diagnostic and troubleshoot resources  more...

Macromedia Dreamweaver MX 2004 Learning Design Uploading ...s course also discusses the tests that need to be carried out before the site is uploaded. Finally, this course provides the procedures to follow for uploading a site. Learn To: Identify the steps for using tables to design the page layout. Identify the steps for creating a layer. Identify the steps to create and apply a template. Identify the guidelines for testing a Web site.  more...

Oracle8 Performance Tuning Managing Memory and Disk I O ...ned. Learn how to tune the Redo Log Buffer. Learn about database configuration and I/O issues. C ontent Emphasis Skills-Based A udience Database administrators, system administrators, applications designers and developers, and technical support professionals. Prior to taking this course, participants should be familiar with administering an Oracle8 database, or have taken  more...

Oracle8 Database Administration - Manage Data ...ded in Oracle8. In this course, participants will learn about the concepts associated with tables. In addition, this course will teach users about maintaining data integrity, clusters and index-organized tables, and methods for loading and reorganizing data. L earn To: Identify the characteristics of various tables and datatypes. Create and manage tables. Retrieve table  more...

Lotus Notes R5 Messaging and Working Remotely ...y to a mail message. Forward a mail message. Set up the Out of Office mail agent. Print a mail message. Open a mail attachment by using the options in the Attachment dialog box. Save a mail attachment to the hard disk by detaching the attachment. Print a mail attachment from an application. Unit 2: Messaging: Advanced Features Duration: 2 - 3 Hour(s) Sort mail messages in the  more...

Lotus Notes R5 Messaging and Working Remotely ...y to a mail message. Forward a mail message. Set up the Out of Office mail agent. Print a mail message. Open a mail attachment by using the options in the Attachment dialog box. Save a mail attachment to the hard disk by detaching the attachment. Print a mail attachment from an application. Unit 2: Messaging: Advanced Features Duration: 2 - 3 Hour(s) Sort mail messages in the  more...

Working with SAP R 3 v4 x ...ith the system. Understand dialogue messages that point out errors or ask you to check entries for accuracy. Work in parallel with several applications. Access and use the R/3 Help System, Reference Library and Extended Help. Use a matchcode as a Help tool to allow you to search for information already saved in the R/3 System. Use special functions to execute the same procedures  more...

SAP R 3 v4 x Invoice Verification ...cial (FI) modules. In this course you will learn to carry out both standard and selected special transactions associated with invoice verification. L earn To: Getting Started. The Invoice Verification Module. Basic Terms. Standard Invoice Verification. Posting a Simple Invoice. Posting a Complex Invoice. Payment Terms. Managing Errors and Deviations.  more...

SAP R 3 v4 x MM Inventory Management ... in order to plan, enter, check goods movements and carry out physical inventories. You will learn the essential skills needed to ensure efficient and sensible use of the Inventory Management services within the MM Module. L earn To: Basic Principles. Inventory Management. Material Master Record. The Different Goods Movements. Goods Receipt. Reference to Purchase  more...

SAP R 3 CO Cost Object Controlling ...s designed to show how Cost Object Controlling is carried out in SAP R/3. It provides a general introduction to the theory of Cost Object Controlling and introduces the relevant menus and screens. The course shows where direct costs and overheads are entered and covers aspects of bills of materials and routings. The steps involved in processing an order as well as the associated phases of  more...

SAP R 3 v3 0 Information Systems within FI ...stomize accounts. Use line items effectively. Carry out account balances and account analysis. Use financial reporting services, including standard reports, ABAP/4 Report and ABAP/4 Query facilities. C ontent Emphasis Skills-Based A udience This course is intended for Project Team members, Key Users, Internal SAP Trainers and end users working in external accounting.  more...

Visual Basic 6 0 Designing Implementing Desktop Applications - Part 4 ...t types. Identify the differences between in-process and out-of-process components. Create a new ActiveX DLL or ActiveX EXE project. Set project properties for a COM component. Set the Instancing property for a class module. Write code to declare Friend properties and methods. Compile a project with class modules into a COM component. Set the version compatibility for a COM component.  more...

E-Learning Essentials Part 3 Deploying Measuring Your Solution ...ng measurement with the solution deployment, how to carry out effective measurement and present results. The course closes with some consideration of directions within e-learning and encouragement to the learner to remain open to developments and continually maintain their solution. Learn To To identify benefits of managing e-learning.  more...

SAP R 3 3 0 ...with the system. Understand dialog messages that point out errors or ask you to check entries for accuracy. Work in parallel with several applications. Access and use the R/3 Help System, Reference Library and Extended Help. Use a matchcode as a help tool to allow you to search for information already saved in the R/3 System. Use special functions to execute the same procedures  more...

SAP R 3 Working with v3 0 ...h the system. Understand dialogue messages that point out errors or ask you to check entries for accuracy. Work in parallel with several applications. Access and use the R/3 Help System, Reference Library and Extended Help. Use a matchcode as a Help tool to allow you to search for information already saved in the R/3 System. Use special functions to execute the same procedures  more...

SAP R 3 v4 0 MM Warehouse Management ...ods movements in the WM system. It describes how to carry out a physical inventory and discusses special WM topics such as storage unit management and warehousing control. L earn To: Warehouse management in SAP R/3. Warehouse management master data. Manual WM procedures. Creating transfer requirements. Transferring stock. C ontent Emphasis Skills-Based A  more...

SAP R 3 CO Activity Based Costing ...ill also be given the basic information required to carry out day-to-day chores within the SAP R/3 System. L earn To: Tasks and Objectives of Activity Based Costing. Activity Based Costing in the R/3 System. Master Data for Activity-Based Costing. Allocation Procedures. Process Template. Operational Activity Based Costing. Reporting. C ontent Emphasis  more...

SAP R 3 PDM Product Development ...Product Data, the basic information they require to carry out their day-to-day work with the PDM module. It is assumed here that you are using SAP R/3 4.x, the CAD system AutoCAD 14.01, and AutoCAD SAP R/3 3.1 on Windows NT 4.0. The scenario PDM - Product Data Management semi-finished and finished products without variants of the R/3 reference model is dealt with here. The user is provided with  more...

SAP R 3 MM Purchasing Organization and Master Data ..., CO, PP, PS, etc. In this course you will learn to carry out the most important and most frequent tasks involved in Purchasing. L earn To: Basic Principles and Organization. Purchasing in MM. Organizational Structures. Master Data. Purchase Requisition. Creating Purchase Requisitions. Processing Requisitions. Request for Quotation. Creating Requests.  more...

SAP R 3 MM Purchasing Purchase Order Processing and Information System ..., CO, PP, PS, etc. In this course you will learn to carry out the most important and most frequent tasks involved in Purchasing. L earn To: Purchase Order. Purpose of the Purchase Order. Manual Purchase Orders. Monitoring Purchase Orders. Outline Agreement. Creating a Contract. Scheduling Agreement. Optimized Ordering Procedures and Evaluations.  more...

Oracle SQL Tuning Diagnostics and Tuning Schema ...heir descriptions. Match the columns in the EXPLAIN PLAN output table with their descriptions. Identify the combination of operation and option used, given the interpretation of the EXPLAIN PLAN output. Display the execution plan worked out by the optimizer for a given query by using the EXPLAIN PLAN command. Set the SQL Trace initialization parameters in the parameter file. Switch on SQL  more...

Word 2000 Proficient User ...olumn. Modify columns. Balance the column length to lay out the text in a newspaper style. Unit 2: Enhancing a Presentation Visually Duration: 2 - 3 Hour(s) Match the buttons of the Drawing toolbar with their functions. Insert a drawing object into a Word document. Modify the line attributes of a drawing object. Modify the 3D attributes of a drawing object. Modify the color  more...

FrontPage XP Expert User Course Overview This course delivers instruction on the higher level skills required to work with Web sites in FrontPage 2002. Modification and structuring of Web sites are covered, as well as, design considerations and procedures fundamental to Web site customization that include the creation of dynamic pages, frames and tables. Finally, essential elements in client/server interaction, such as  more...

Moving from Technical Professional to Mgr Series Getting Started ...eginning with the requirements for IT success, the course outlines the roles of the IT manager as well as the skills required for effective management. It then teaches the principles of three types of management planning as well as the fundamentals of recruiting for new managers. Learn To: Identify key functional areas of an IT organization. Identify key personal skills for an IT  more...

SAP R 3 FI General Ledger Posting Periodical Processing ... to change and reverse a posting, to post an incoming and outgoing payment and how to select and assign open items. Furthermore, you will learn to display and change balances and items, select line items and to carry out tasks that occur at regular intervals. Learn To: o Postings. o Posting Data to G/L Accounts. o Posting Incoming and Outgoing Payments. o Accounts. o Displaying  more...

SAP R 3 PP Production Order The course SAP R/3 PP: Production Order Processing provides an understanding of the production order processing within SAP R/3 MRP (Material Requirement Planning). It takes the learner through a whole production process and focuses on specific subjects of the process within each lesson. The learner will understand the interface between MRP and the production activity control. The course covers an  more...

SAP R 3 v4 6 AR Accountant ...3 System to help the Accounts Receivable accountant carry out periodic processing. Learn To: o Getting started with SAP R/3 4.6. o Starting the system and logging on. o Access options. o Basis. o Master data and postings. o The FI component in the R/3 system. o Create. o Invoice. o Incoming payment. o Document and periodic processing. o Balance display. o Displaying  more...

SAP R 3 v4 6 AP Accountant ...ate master data for a vendor and how to post invoices and outgoing payments. Furthermore, it will show how to display and process vendor documents. You will also be shown the tools provided by the R/3 System to help the Accounts Payable accountant carry out periodic processing. Learn To: o Getting started with SAP R/3 4.6. o Starting the system and logging on. o Access options. o  more...

SAP R 3 v4 6 Financial Accountant ...eation of the master data, and will be shown how to carry out G/L account postings, and how to analyze accounts at the item and balance level. Learn To: o Getting started with SAP R/3 4.6. o Starting the system and logging on. o Access options. o Basis. o Organization and general ledger accounts. o Integration in the R/3 system. o General ledger accounts. o Reference accounts.  more...

Windows XP Professional User Curriculum ...ity and features. It builds from some basic assumptions about the learner's previous experience within the Windows environment (particularly with Windows XP) and it comprehensively guides the learner through the more advanced uses of this latest version of Windows with the emphasis on learning by doing. This curriculum consists of two Skill Builder courses: Course 74001 Microsoft Windows XP  more...

Windows XP Prof User Fundamentals ...osoft Windows XP. It builds from some basic assumptions about the learner's previous experience within a Windows environment and it comprehensively guides the learner through the basics of using this latest version of Windows with the emphasis on learning by doing. Learn To: o Match Windows XP new features with their functions. o Log on to Windows XP in Workgroup mode. o Log on to  more...

Windows XP Prof Advanced User ...ity and features. It builds from some basic assumptions about the learner's previous experience within the Windows environment (particularly with Windows XP) and it comprehensively guides the learner through the more advanced uses of this latest version of Windows with the emphasis on learning by doing. Learn To: o Upload files from a computer. o Download files to a computer. o  more...

Business Travel Safety Domestic Travel ... Executive in your department, is preparing for his first out-of-town sales call. Walter is a recent college graduate, and this will be his first trip as an Icon employee. As his manager, it is your responsibility to make sure that Walter is prepared for his trip and comfortable with the situation that he will be in. This is an informal discussion, and your role will be to answer Walter's  more...

CIW Enterprise Specialist Part 1 CORBA Intro IDL Clients ...ng the Naming Service, invoking Remote Methods, and using Out and Inout parameters. Learn To: o Identify characteristics of CORBA. o Identify features of the Object Management Group (OMG). o Identify features of the Object Management Architecture (OMA). o Identify features of Interface Definition Language (IDL) attributes. o Match Interface Definition Language (IDL) primitive types  more...

SAP R 3 4 6 FI General Ledger Posting Periodical Processing ... to change and reverse a posting, to post an incoming and outgoing payment and how to select and assign open items. Furthermore, you will learn to display and change balances and items, select line items and to carry out tasks that occur at regular intervals. Learn To: o To get started with SAP R/3 4.6 o To start the System and Log On o Access Options o Basis o Postings o Posting  more...

SAP R 3 4 6 CO Cost Center Acct Periodical Allocation Reports ...rocesses that take place when actual postings are carried out in Cost Center Accounting. It also explains how documents are entered, posted and reversed. Furthermore, it looks at reporting in Cost Center Accounting, and shows you to use and configure reports to suit your individual needs. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System and Logging On. o Access  more...

Communicating w Difficult People Communicating with Your Manager ... Select proper steps when reacting to a manager's angry outbursts. Apply guidelines to earn a difficult manager's trust. Recognize guidelines to communicate with a deceitful manager. Identify appropriate times to request help from another superior. Audience Employees who want to meet the challenge of  more...

Listening Skills The Fundamentals of Listening ...s course highlights general benefits and misconceptions about listening as a means of introducing the concept of listening. It also teaches the learner how to interpret messages and identifies three common types of listening. It provides a step-by-step process on how to become a critical listener and explains the benefits of providing feedback to speakers. It details how to provide feedback by  more...

360-Degree Feedback Max the Benefits of 360-Degree Feedback ... Help an average performer get out of his or her comfort zone. Help a high performer find a new opportunity for development. Identify the mentoring resources that should be offered as part of 360-degree feedback. Identify the skills you should teach in a leadership development  more...

Succession Planning Setting Up a Succession Planning Program ...ovides comprehensive guidelines on all aspects of rolling out your plan, how to communicate and provide training in it. The second part of the course focuses on identifying key roles within your organization, developing a talent bank, and guidelines on employing individual develop plans. It gives coverage also to planning for future requirements. Learn To  more...

Strategic Decision Making Advanced Decision Making ...how to use scenario planning to identify optimal decision outcomes, and how to identify and manage linked decisions. You will also learn how your organization can benefit from employing strategic decision-making techniques. In addition, you will learn how to use decision-making strategies to improve your negotiation skills. Learn To Identify the types of  more...

Conducting Meetings Managing a Meeting ...of activities to arrive at well-informed and well-thought-out decisions. Recognize when a meeting's participants cease thinking independently and take action to avoid 'groupthink'. Identify and manage the difficult personality types present in a meeting. Audience Managers and employees who want to improve their ability to manage a  more...

Windows Server 2003 Managing a Server Env Part 1 ... To identify reasons why users are locked out of accounts. To identify options for resetting accounts. To match types of groups with their features. To identify guidelines for naming groups. To create a group. To identify features and functions  more...

Coaching Communicating with Employees ...evelopment versions for a new product line have been sent out for testing with an unusual amount of errors, causing testing to take longer and delaying the development process. As the Operations Manager, you need to effectively question Nathan to determine why the mistakes are happening. Unit 3: Face-to-Face Communication (0.5 - 1 hour) Select the benefits that  more...

Managing Change Managing Yourself Through Change ...ich phase a person is experiencing. You will also learn about the exploration phase of transition, including what emotions are commonly felt during this phase. Then the teaching moves to the new beginnings phase of transition, including what needs people have and what information is crucial during this phase. Finally, you will learn how to manage the new beginnings phase and what guidelines you  more...

Advanced Project Mgmt Setting Up a Project Office ...l Learning Time 2 to 3 hours Objectives Unit 1: Outlining a Project Office (0.5 - 1 hour) Match the terms project, program and portfolio with their descriptions. Identify the terms project, program and portfolio. Identify the four factors that influence the size and functions of a project office.  more...

Managing IT Projects Project Control Closure ...In a Project Control and Closure,'' you will learn about project scope, performance, and completion. Performance reporting, archiving a project, managing quality and risk, and risk analysis are all covered in this course. Learn To Identify the difference between quantitative and qualitative risk analysis. Identify  more...

Administrative Assistant Skills Understanding Basic Skills ...ip. Then, you'll need to speak with Marcus on the phone about his arrangements. Finally, you'll need to field phone calls pertaining to the tradeshow, as Barbara is out of the office for the rest of the afternoon and will not be taking any phone calls. Unit 2: Managing Office Supplies and Equipment (0.5 - 1 hour) Match the pieces of office equipment with their  more...

Lotus Notes Domino R5 Development Part 1 Basic Concepts ...end a Notes R5 message with a return receipt. Enable the out of office agent in Notes R5. Create a calendar entry by using the Welcome page. Create a group calendar entry by using the Calendar pane. Unit 3: Working with Domino Databases Duration: 2 Hour(s) Match the components of a Domino database with their functions. Match the types of fields in a Domino R5 database with their  more...

Oracle e-Business 11i System Admin Fundamentals 5 ...fy the testing and viewing activities that can be carried out using the administrator Status Monitor. Identify the testing and viewing activities that can be carried out using the self-service Status Monitor. Identify features of Oracle Workflow Manager. Identify guidelines for administering work items. Identify guidelines for purging workflow data. Audience: Functional  more...

CIW Internetworking Professional Part 4 Network Management Course Overview This is the fourth course in a five part series that will provide instruction on the features of network management. This course will provide an overview of management functional areas and the network management model. It will also introduce the features and functions of SNMP. The student will learn how to install and configure SNMP and SNMP agents. This course will also  more...

SAP R 3 Service Management Scenarios SAP R/3 Service Management Scenarios introduces you to the SAP R/3 Service Management module and on hand of a case study, shows how to access and implement service processing, to confirm service processing, and how to settle and complete the service order. Learn To: a Access service processing. a Implement service processing. a Confirm service processing. a Settle  more...

SAP R 3 CO Cost Center Acct Periodical Allocation Reports ...rocesses that take place when actual postings are carried out in Cost Center Accounting. It also explains how documents are entered, posted and reversed. Furthermore, it looks at reporting in Cost Center Accounting, and shows you to use and configure reports to suit your individual needs. Learn To: o Actual postings. o Transaction-Based Transfer Postings. o Internal Cost Allocation. o  more...

SAP R 3 Structure Operation ...med at all the employees of your company who want to find out more about SAP software or who are planning to work with it. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits  more...

WebSphere MQ Essentials Introduction ... identify actions of the MQGET and MQPUT calls within and outside of syncpoint control. To identify functions of a resource manager. To identify features of the WebSphere MQ-Information Management System (IMS) bridge. To identify features of the Customer Information Control System (CICS) bridge.  more...

WebSphere MQ Essentials Introduction ... identify actions of the MQGET and MQPUT calls within and outside of syncpoint control. To identify functions of a resource manager. To identify features of the WebSphere MQ-Information Management System (IMS) bridge. To identify features of the Customer Information Control System (CICS) bridge.  more...

Project Leadership Overcoming Obstacles ...responses to change, and how to encourage change. It also outlines how to recognize and reduce stress, as well as how to improve work habits. In addition, the program details how to manage and resolve team conflict. Learn To Identify strategies to help employees deal with change. Identify ways to reduce change anxiety.  more...

Managing IT Projects Project Fundamentals Initiation ... Project Fundamentals and Initiation '' you will learn about the fundamentals of project management as it applies to information technology. This course also covers such areas as the life cycle of projects, typical project processes, project initiation, and scope management. Learn To Identify the features of projects. Identify  more...

Windows Server 2003 Managing a Server Env Part 1 ... To identify reasons why users are locked out of accounts. To identify options for resetting accounts. To match types of groups with their features. To identify guidelines for naming groups. To create a group. To identify features and functions  more...

Windows Server 2003 Managing a Server Env Part 2 This is the second course in a three-part series of the Microsoft Windows Server 2003 Management curriculum that prepares participants for the Microsoft Exam 70-290 - Managing and Maintaining a Microsoft Windows Server 2003 Environment. This course describes remote server administration and also how to manage a Web server. It also teaches how to manage physical and logical devices and data  more...

Windows Server 2003 Managing a Server Env Part 2 This is the second course in a three-part series of the Microsoft Windows Server 2003 Management curriculum that prepares participants for the Microsoft Exam 70-290 - Managing and Maintaining a Microsoft Windows Server 2003 Environment. This course describes remote server administration and also how to manage a Web server. It also teaches how to manage physical and logical devices and data  more...

Moving from Technical Professional to Mgr Managing the IT Dept ... goes on to look at strategies for purchasing and rolling out new hardware and software across the IT department. It then teaches the value of E- Commerce in general as well as how to maximize the benefits of the company Web site in particular. Learn To: Identify elements of LAN and WAN schematics. Identify methods of increasing help desk efficiency. Identify guidelines for  more...

Supply Chain Management Principles and Concepts ...ly chain optimization (SCO). Identify the steps carried out during the stages of the Supply Chain Operation Reference (SCOR) model. Match the process categories of the SCOR model with their descriptions. Audience: This series is designed for managers, supervisors, team leaders, and project managers who are involved with supply chain management within their organization or need to  more...