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Outbound Training Seminars and Classes

From Serebra Learning Corporation

Microsoft Windows 2000 Network Infrastructure Administration Part 2: Remote Access

This is the second course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to identify the requirements for establishing a remote more...

Microsoft Exchange Server 5.5 Design and Implementation - Part 4

This is the fourth course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. more...

Preparing for Outbound Sales Calls

...outbound sales calls begin long before the salesperson places the call. Successful inside selling is all about planning and being prepared. Being prepared means knowing what to expect from your customer and planning your responses. In this course, you will learn about the common perceptions customers have of salespeople. You will also learn the three premises of the inside sales approach, the more...

Initiating Outbound Sales Calls

Fifteen seconds doesn't sound like very much time, does it? As an inside sales consultant, you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the strategies for dealing with voice mail and more...

Completing Outbound Sales Calls

You might have heard the saying, "it ain't over 'til it's over." This is especially true with inside sales calls. To be a successful inside sales consultant, you need to know how to keep your customer's attention all the way through the close of the sale. In this course, you will learn strategies for contacting the decision maker and for dealing with gatekeepers. You will learn the steps involved more...

Inside Sales Skills Simulation

You are an inside sales representative for Muscle-Bound Fitness, a franchise of fitness facilities with a unique corporate wellness offering. In this simulation, your boss has asked you to contact a potential new customer. This new lead, a network television station known as TV-22, is a perfect candidate for Muscle-Bound's corporate wellness program, and your job is to convince them of such by more...

Windows 2000 - Internet and Extranet Security

To enable students to design inbound and outbound Internet security solutions and secure partner access to network and to provide an overview of PKI and enable students to design PKI security solutions Students preparing for Microsoft exam 70-220; personnel in medium to very large computing environments that use the Windows 2000 network operating system more...

Configuring Dial Peers and Special Purpose Connections

To configure dial peers and special-purpose connection types. IT professionals responsible for preparing, configuring, and maintaining a voice and data network; candidates preparing for the Cisco Certified Voice Professional certification (CVOICE 642-432) more...

SAP R 3 4 6 Shipping Employee

The course SAP R/3 4.6 Shipping Clerk aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. The learner will be provided with an overview of the basic functions and processes used in shipping processing. Furthermore, the learner will be provided with a detailed overview of the steps involved in outbound deliveries, picking, packing and goods issues in the more...

Telephone Skills: Effectively Managing Inbound and Outbound Calls

This course teaches the skills to prepare for inbound calls and how to deal with them. Guidelines for screening calls putting a caller on hold transferring a call and taking messages are taught. The learner is also stepped through the preparation to make outbound calls including stress management. Leaving voice mail messages developing secondary contacts and delivering negative messages are also more...

Microsoft Windows 2000 Network Infrastructure Administration Part 2: Remote Access

Microsoft Windows XP Administration Part 4: Remote and Mobile Computing

This is the fourth course in a five part series in the Microsoft Windows XP Installation and Administration curriculum. It covers how to configure inbound and outbound connections and authentication protocols for Microsoft Windows XP Professional. It discusses how to configure and use Remote Desktop. Topics teaching how to configure and support Microsoft Windows XP Professional for mobile more...

Microsoft Windows XP Administration Part 4: Remote and Mobile Computing

Lotus Domino R5 System Administration Part 6: Advanced Internet Mail Routing

This is the sixth course in a ten part series for system administrators who are responsible for Domino server and Notes client. At the completion of this course students will learn how to identify the basic messaging concepts related to the Domino mail system set up SMTP routing and identify sample mail routing configurations; customize Domino mail system by setting up address resolution more...

From 123-CBT Computer Based Training

ISA Server 2000 Part 2 Enterprise Deployment Considerations

...ecurity administration. Suggest prerequisite knowledge of outbound access methods for typical client services and applications, such as Web access, e-mail, Telnet, FTP, virtual private networking (VPN), desktop management, and access control policies. This course prepares learners for Microsoft exam number 70-227. Content Emphasis Informational Deployment Options Internet / Intranet, more...

ISA Server 2000 Part 2 Enterprise Deployment Considerations

ISA Server 2000 Part 1 Setup Access Policies

...n. Suggest students should have prerequisite knowledge of outbound access methods for typical client services and applications, such as Web access, e-mail, Telnet, FTP, virtual private networking (VPN), desktop management, and access control policies. This course is mapped to MCSE certification and covers exam number 70-227. Content Emphasis Informational Deployment Options Internet / more...

ISA Server 2000 Part 1 Setup Access Policies

ISA Server 2000 Curriculum

...n. Suggest learners should have prerequisite knowledge of outbound access methods for typical client services and applications, such as Web access, e-mail, Telnet, FTP, virtual private networking (VPN), desktop management, and access control policies. This curriculum is mapped to MCSE certification and covers exam number 70-227. Content Emphasis Informational Deployment Options more...

ISA Server 2000 Curriculum

Windows 2000 Network Infrastructure Admin --Part 2 Remote Access

... Configure the remote access server, client, the types of outbound and inbound connections, and a Virtual Private Network (VPN). Integrate DHCP with remote access. Administer remote access connections, configure remote access security and policies, and troubleshoot remote access and VPN connections. C ontent Emphasis Skills-Based A udience This series is designed for IT more...

Windows 2000 Network Infrastructure Admin --Part 2 Remote Access

Lotus Domino R5 System Admin Part 6 Advanced Internet Mail Routing

...tting up address resolution, restricting inbound mail and outbound messages from a Domino mail system; and set up the POP3 and IMAP services and their users. L earn To: Identify the basic messaging concepts related to the Domino mail system, set up SMTP routing and identify sample mail routing configurations. Customize Domino mail system by setting up address resolution, restricting more...

Oracle 11i10 Order to Cash Shipping Execution

... Identify key concepts related to Departure Ship Notice Outbound (DSNO). Audience: The target audience is Functional Implementers and Implementation Consultants for Oracle eBusiness Suite applications. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4.5 hours Objectives: Unit 1: Shipping more...

Exchange Server 5 5 Design Implementation - Part 4

...Hour(s) Sequence the steps involved in the flow of an outbound message in the IMS process. Sequence the steps involved in the SMTP process. Sequence the steps involved in a successful ESMTP connection. Identify the security features that are supported by IMS to provide greater security than basic authentication. Identify the advantages of using multiple IMSs. Set up a site by modifying more...

SAP R 3 v4 6 Shipping Employee

...rovided with a detailed overview of the steps involved in outbound deliveries, picking, packing and goods issues in the R/3 System. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System and Logging On. o Access Options. o Basis. o Basics of Shipping Processing. o Basic Elements of Shipping. o Outbound Delivery Control. o Master Data in Shipping Processing. o more...

MS Win XP Install Admin Part 3 TCP IP NOS Environments

...ws XP Professional. o Identify features of establishing outbound remote access connections in Windows XP Professional. o Match remote access connection types supported by Windows XP Professional with their features. o Identify New Connection Wizard options that can be selected when creating a direct cable connection to another computer in Windows XP Professional. Audience The intended more...

MS Win XP Install Admin Part 3 TCP IP NOS Environments

MS Win XP Install Admin Part 4 Remote Mobile Computing

...ration curriculum. It covers how to configure inbound and outbound connections and authentication protocols for Microsoft Windows XP Professional. It discusses how to configure and use Remote Desktop. Topics teaching how to configure and support Microsoft Windows XP Professional for mobile computing, power management and configuring files for offline use are also covered. Learn To: o more...

MS Win XP Install Admin Part 4 Remote Mobile Computing

Windows 2000 Implementing Security Part 5

In this course, participants learn about policies and protocols used for remote access and Virtual Private Networks (VPN). How to secure communication channels including wireless networks is covered. Participants also learn about troubleshooting and responding to security incidents. Learn To: • To identify advantages of computer certificate more...

Windows 2000 Implementing Security Part 5

... • Identify options for configuring outbound connections. • Create a dial-up connection. • Create a VPN connection. • Create a direct connection to another computer through a cable. • Identify features of Multilink connections. • Configure more...

Interpersonal Communication Telephone Skills

... This course is for all employees who provide inbound and outbound telephone service. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour) more...

Telephone Skills Series

The Telephone Skills Series includes the following courses: Telephone Skills: Professionalism Through Basic Skills Telephone Skills: Handling Difficult Calls Telephone Skills: Effectively Managing Inbound and Outbound Calls To review individual course descriptions, please return to the previous page and select the desired title(s). more...

Telephone Skills Effectively Mng Inbound Outbound Calls

...e learner is also stepped through the preparation to make outbound calls including stress management. Leaving voice mail messages, developing secondary contacts, and delivering negative messages are also covered. Finally, the learner is guided through procedures to make persuasive calls, including calls for building relationships with prospective customers. Learn To Screen calls. more...

From Artisan Business Group

Are We Ready for Chinese Tourists - Opportunities for U.S. Travel Industry

...urism officials on the promising opportunities in China's outbound tourism. Overview: China's outbound travel is up 14% since 2006, in the first three month of 2007, the country saw 9.76 million outbound tourists. The approval rate of U.S. Visas to Chinese visitors between January and June 2007 was 90 percent. Travel to the U.S. is likely to be much easier for the Chinese citizens in the more...