Instructor Led Outcomes Training Classes

PRINCE2 Foundation ...ed, managed and tracked to completion in order to deliver outcomes of the required quality within budget and time constraints. The course describes the responsibilities of project managers, senior managers, customers and suppliers as well as project support. Finally, the course covers how projects are closed in a controlled way and how the business benefits are realised. Who Should Attend? more...

PRINCE2 Practitioner ...and the PRINCE2 approach to delivering successful project outcomes every time To gain an understanding of how to apply PRINCE2 on different projects To pass the PRINCE2 Foundation & PRINCE2 Practitioner Exams PRINCE2 Foundation & Practitioner Exam The course requires the delegate to pass a one hour Foundation examination and three hour Practitioner examination Exam Preparation Review past more...

Financial Modelling in Excel Your business is running smoothly, but... What if oil prices continue to rise? What if an avian flu pandemic breaks out? What if interest rates rise? As a banker or a financial professional, you want to be able to make reliable, quality and timely decisions. You need to make split second decisions that could result in substantial financial gain or loss. If you learned how to use simple more...

Anger Management Classes ...anagement * Increase your capacity to create positive outcomes in your relationships with others and yourself * Improve your ability to communicate with others in a way that clearly states your feelings, moods and needs * Learn effective stress management techniques to stay calm and reduce anger and aggression towards self and others * Develop the capacity to influence others by more...

Coaching for Leaders What does this workshop provide? A foundational Theory of coaching methodologies Coaching practices that lead to measurable results How to design a coaching system in your workgroup or organization How to use the COACh System to enhance coaching process The barriers and pitfalls to the successful use of coaching systems in organizations A model for improving performance and more...

Championing Sustainability: A creative forum for organizational change leaders ...ion of what it means to lead sustainability efforts. The outcomes of this one day forum are: * Help you understand key principles for sustainability and how to begin incorporating them into your organization * Introduce you to diverse frameworks to assist you in generating innovative ideas and strategies * Launch you on the design of a sustainable strategy for your own more...

Decision and Risk Analysis ...investments are often complex and have highly uncertain outcomes and consequences. Acquiring decision quality in such situations means making properly framed decision with clear alternatives, appropriate information, considered preferences, and impeccable logic. You know quality has been achieved when you have clarity of action. Sometimes clarity of action is obtained immediately, for more...

LEADERSHIP MANAGEMENT SKILLS WORKSHOP Happy employees make happy customers! This workshop helps managers understand that increased communication and trust are the keys to leading team members and long-term organizational success. The course is critical for participants whose firms demonstrate management dysfunction. Best practices and case studies are taken from firms on the Fortune 100 Best Companies to Work For List. This more...

Microsoft Excel Advanced Objectives: After completing this course, you will know how to: Use names to assign descriptive labels to cells; use financial functions to calculate values based on conditions. Use data tables to view the effects of multiple input values on a formula. Use the Subtotal command, the Subtotal function and database functions to summarise list data; and use data forms and validation to facilitate data more...

Self Hypnosis and NLP for Personal Development Two Day Workshop based on: Setting outcomes aligned to your values Letting go of negative emotions Installing empowering beliefs more...

Managing Performance Process Excellence Employee performance review After action review How to transform employees into solid performers Conducting meetings that move people to action Creative problem solving Creative problem solving & decision-making Building training values through performance improvement strategies Give and receive feedback Measuring and analyzing outcomes Measuring for results Stress Management more...

Managing Service Quality - the key to improving the customer experienc ...are programmes cannot compensate for ineffective service outcomes, and research shows that customers loyalty cannot be bought with discount schemes or compensation. This event introduces participants to some powerful and effective techniques to put structure and method alongside the natural enthusiasm to do a good job for the customer. It also introduces participants to the basics of more...

Level A&B Certification from British Psychological Society in occupational Testing ... course and a follow up assessment project. The learning outcomes are consolidated through a follow up day. Who is the course for? The combined course is designed for human resource professionals, line managers and psychologists who wish to use tests to aid selection, development and career counseling. The course objectives To provide an in-depth grounding in the theory and practice of more...

Measurable Management Program ...y vehicle for translating good intentions into measurable outcomes while initiating change that is both sustainable and profitable. This proven program leads to measurable improvement of business performance resulting in cost savings, increased productivity, improved efficiencies, reduced waste, etc. Measurable Management is aimed at team leaders, supervisors and first line managers. The more...

Career-Life Coaching Program ...io 4. Clear action strategies forward 5. Measurable outcomes PackageTwo: CAREER-LIFE ACTIVATE (over 3 months) 1. One on one coaching for a minimum of 24 hours 2. Telephone and email coaching in-between sessions 3. Comprehensive & individualized career-life portfolio 4. Clear action strategies forward 5. Measurable outcomes Package Three: STEP UP TO THE NEXT LEVEL (over more...

Secrets of Hypnosis Seminar Secrets of Hypnosis Seminar Designed for people who are Interested in the art and science of hypnosis. Giving an Introductory understanding of Hypnosis of basic theory and practical applications of self hypnosis. This course will Increase your knowledge and any misconceptions of the magic of hypnosis. Hands-on exercises leading to the practical application of the skills of Self Hypnosis and how more...

Focus on Facilitation Certification ...en work in groups to combine the tools to produce various outcomes. Those who earn their certifications will be the first trainers qualified to teach the End-User workshop. It's a ground-floor opportunity. This certification enhances your ability to insert Lateral Thinking and Direct Attention Thinking within the Six Thinking Hats framework. You will be prepared to transfer this ability to more...

Understanding Others: Essentials for Team Success ...re effectively, utilize certain styles to achieve desired outcomes and create your very own "dream team". You will understand your own behavior patterns and how best you can contribute the overall success of the team. You'll find out why you communicate, learn, make decisions and organize your lives differently. You'll apply your new insights to communicate more effectively, minimize more...

Developing an outcomes approach to planning and evaluating your voluntary and community project To enable participants to develop a clear understanding of the aims, objectives, outcomes and outcome indicators for their projects. more...

Corporate Cultures THE TRUST FACTOR; CREATING WIN/WIN RELATIONSHIPS During this program, you will learn the core elements of trust. You will have an opportunity to assess your own trustworthiness. You will learn to view others from a paradigm of trust and goodwill rather than mistrust and alienation. You will learn how to engage in vigorous dialogue and arrive at win/win outcomes. more...

How to Double your Business Appointments in Half the Time ...ul. And that sales skill training flaw leads to negative outcomes within (3) critical sales performance issues; Sub-par Quota attainment, Sales Employee Turnover and a hit and miss outcome of ramping a new sales employee to Quota in a Pre-determined amount of time. All of these sales performance outcomes can be measured in real dollars; the good, the bad and the ugly. This sales skill more...

Handling Conflict With Skill All organizations experience conflicts and even minor conflicts can have a negative impact upon morale, communication, teamwork and productivity. Most people have a spontaneous response to conflict situations that only adds fuel to the fire! Learn new responses that will help you resolve conflict situations with win-win outcomes. You will learn how to identify quickly which of the 3 conflict roles more...

PERFORMING INTERNAL OR CONTRACTOR AUDITS MANAGEMENT SYSTEMS ISO 19011 ...Outcomes Describe the various stages to all organisations needing to conduct internal or external audits of quality and/or environmental management systems or to manage an audit program. The analysis covers the entire audit process, from expressing the needs until the following audit result and corrective action. Provide a know-how approach for managing the audit process, including more...

INCREASING AWARENESS OF QUALITY ISSUES AND QUALITY-ASSESSMENT-TOOLS ...Outcomes: Increase awareness of the Quality-process implementation with help from contributors within the Company. Analyse and take into account individual actions and their impact on all processes. Acquire tools and methods for their implementation in order to assess the Company's activities. Put into practice teamwork in order to create a  more...

IMPLEMENTING QUALITY MANAGEMENT SYSTEM ISO 9001-2000 ...Outcomes Understand the global standard requirements and related regulation in order to implement a management quality system. Interpretation -within the company framework and its specificity within the industry sector- the requirements that must be undertaken to distinguish required practices from superfluous practices. Understand the gateway between field regulations and the ISO standard more...

IMPLEMENTING ENVIRONMENTAL MANAGEMENT SYSTEM ISO 14001-2004 ...Outcomes Build a consistent strategy in relation to the industry sector. Define a target policy and the organisational and operational objectives of environmental management. Analyse the processes involved, evaluate the potential risks, and define means, methods, and tools to reduce them, or even to eliminate their effect. Implement a structured documentation and tools for control and more...

IMPLEMENTING FOOD SAFETY MANAGEMENT SYSTEM (FSMS) ISO 22000-2005 ...Outcomes Understand the global standard requirements and related regulation in order to implement a Food Safety Management Systems witch takes into account the principles of the Codex Alimentarius. Interpretation -within the company framework and its specificity within the food industry, food supply chain or services sector - the requirements that must be undertaken to comply with a unique more...

HAZARD ANALYSIS CRITICAL CONTROL POINT (HACCP) FOR FOOD SAFETY SYSTEM ...Outcomes * Fulfil the current legislative requirements of the agri-food industry * Increase awareness of the industry and/or services staff regarding the detection of potential risks * Provide tools and methods of implementation, assessment, and prevention according to the HACCP approach * Ensure continuous monitoring of the entire implementation processes * Create standard documentation more...

ANALYSIS OF PROCESSES AND EDITING OF QUALITY SYSTEM DOCUMENTS (QSD) ...Outcomes Organise information in order to easily edit factual documents. Identify critical processes and their relation to determining who is in charge of what. Generate the traceability of the work flow and information circulation among several members. Eliminate the risk of redundancy and the absence of process looping. Draw a global vision of organisational and/or operational business more...

THE MANAGEMENT IN VIEW OF CHOOSING AN ISO QUALITY COMMITMENT ...Outcomes Provide principal decision makers with the elements involved in a quality project and its implications. Offer a tool for the evaluation of the policy applied by the company in order to transition to a levelling project or to defer it if need be. Eliminate all apprehension without hiding the obligations involved for a successful project. A clear perception and an honest investment more...

Introduction to Business Process Modeling Analysis and Design This course provides an introduction to the skills and techniques required to design new processes or to redesign and improve existing processes. This course focuses on identifying opportunities for process improvement and presents the process analysis, modeling and design techniques and tools required to improve performance. Participants will learn to scope processes and to model organizations, more...

Instructional Design ...o ensure that our training hits its mark. Performance Outcomes As a result of participating in Instructional Design, you should be able to design and develop a high impact training module. Specifically, you should be able to: Follow an industry standard instructional design and development process. Define instructional goals and outcomes. Create learning objectives that more...

Exploring Social Styles and Motivators ...les to give you a competitive advantage! Performance Outcomes As a result of participating in Exploring Social Styles & Motivators, you should be able to: Define four different social styles. Identify these styles in others. Apply techniques for increasing your effectiveness when communicating with all types of customers. Identify your own social style and be able to more...

Accelerated Hypnotherapist Certification ... For Dynamic Brochures And MUCH MORE.... Learning Outcomes By the end of the course you will have - Understood the principles of to Hypnosis and be able to apply them in therapy. Create the right 'frame' or state of mind to achieve outcomes and produce results Understand the basis for starting your practice. Become a certified Hypnotherapist Delivery 3 Full day Sessions more...

Six Sigma Champions Training Our design for Champions training overlaps with the design for Executive Orientation. Champions training includes everything in the two-day executive orientation, plus a third day to allow time to organize the Business Quality Council, apply our process for chartering high leveraged projects linked to key business outcomes and wrestle with resource constraints for Black Belts around time more...

Managing a Business Process Project This course in change management provides managers and business analysts with a systematic process design methodology. It merges the disciplines of BPM with Project Management enabling effective and rapid change across organizational boundaries. This simple, repeatable methodology includes universal PM and BPM-specific techniques, guidelines and tools. A hands-on workshop provides materials and more...

"Lead with Love" Keynote Address ...k leader as the key to organizational success. LEARNING OUTCOMES: This keynote is designed to propose what at first glance appears to be a somewhat radical idea, but ultimately the audience realizes that it is probably the only rational way to view their staff. The attendees should go back to the workplace with a clear understanding of the need to have a true interest, indeed love, for more...

"How To Get Fired By Doing A Great Job" Keynote ... factors that go into job security and success. LEARNING OUTCOMES: The attendees should go back to the workplace and their personal lives with a clear understanding of the issues that could be putting them and their career in jeopardy. They will leave with the questions that they need to ask themselves in order to determine if they are doing so well at their job that they are running directly more...

N2C2 - Nature, Nurture, Choice, Chance ...key factors Nature, Nurture, Choice and Chance. LEARNING OUTCOMES: The attendees should go back to the workplace and their personal lives with a clear understanding of the opportunity to direct and control their future. In addition, they will want to take these ideas back to change the way they feel, believe and behave each day of their lives. AUDIENCE: This keynote is designed for a broad more...

Analysis and Design of Business Processes This course provides practitioners and business analysts with an introduction to the skills and techniques required to design new processes or to redesign and improve existing processes. It is a required course for certification as a BUCEC BPM Professional. This course focuses on identifying opportunities for process improvement and presents the process analysis, modeling and design techniques more...

PRINCE2 Foundation ...h for effective project management and successful project outcomes. It offers regular reviews of progress against the plan and business case, flexible decision points, automatic control of deviations from the plan, and management stages for more accurate planning. This is the first of two certification courses on the PRINCE2 project management methodology. Its aim is to provide students more...

Sales Renaissance - 4-Day Comprehensive Sales Development Seminar ...ep into the inner workings that ultimately influence your outcomes. We first start with your internal references and current beliefs associated with sales and success, then explore outwards with a progressive fusion of proven sales techniques. Sales Renaissance is a refreshing stretch from traditional sales training and provides a lasting influence. You ll uncover the interconnected internal more...

Managing Meetings for Results 11 million meetings occur in the United States each day and many of them are ineffective. Yet, we continue to meet because of the promise of an effective meeting: shared knowledge, robust problem-solving, sound decision-making, clear action-planning, and commitment to results. This workshop will help you plan and manage business meetings that achieve target outcomes. more...

Exemplary Customer Service ...t fosters personal and organizational success. Expected Outcomes: Upon completion, participants should be able to: Capture Customer Cooperation Raise the Probability of Positive Customer Responses Understand your Personality Style and that of Others Respond Effectively to Specific Customer Behaviors Build Ongoing Trust with Repeat Customers Use e mail that motivates the customer  more...

Positive Assertive Management If you have trouble saying "no," or feel that people do not really listen to you, this workshop is for you! It will empower you to state your case, resolve conflict, and negotiate positive outcomes - and give you fail-proof techniques to insure you will be heard. more...

Gathering and Documenting User Requirements with Use Cases ...P and Microsoft s MSF. The Use Case approach improves outcomes by providing effective solutions to challenges such as: Inexperienced BAs are often unclear about what level of requirements to capture at each phase of a project BAs are often unsure how to divide a large project up into Use Cases Ineffective facilitation of requirements gathering sessions Confusion over the role more...

PRESENTATION AND PUBLIC SPEAKING SKILLS in Vienna in English HARRIET ANDERSON (Ph.D., Lecturer at the University of Vienna, Member of the Society of Teachers of the Alexander Technique) Tel.: 0043 1 585.69.04 Email: harrietanderson1@yahoo.com Web: www.harrietanderson.com I offer you individual and small group coaching sessions and also seminars in presentation and public speaking skills in English. I also offer individual and group sessions in the more...

Line Of Sight With Performance Scorecards ...see and treat performance problems and reinforce business outcomes for customers, employees, and other stakeholders. Following RCA's proven, six-phase Performance Scorecard model, your managers, supervisors, and leaders can develop and deploy critical performance measures. This highly-interactive program offers a practical approach to developing measures and feedback opportunities across the more...

Performance-Based Contracting This 2-day Performance-based Contracting focuses on the concept and use of Performance-Based Contracting (PBC). Participants will learn to plan for and develop PBC statements of work, and design measurement criteria for work performed under such contracts. Contractor selection, performance incentives, outputs and outcomes and best practices will also be covered. more...

Performance-Based Contracting This 2-day Performance-based Contracting focuses on the concept and use of Performance-Based Contracting (PBC). Participants will learn to plan for and develop PBC statements of work, and design measurement criteria for work performed under such contracts. Contractor selection, performance incentives, outputs and outcomes and best practices will also be covered. more...

Creating Performance-Based SOWs This 2-day Creating Performance-Based SOWs program teaches participants how to plan for upcoming performance-based contracting, overcome service contract performance problem, draft and complete PBC Statements of Work, facilitate the creation of key PBC SOW measurements, and effectively measure contractor performance under performance based service contracts. Topics include performance based more...

NLP In Business ... system through which creating and achieving dovetailed outcomes is not only possible but also inevitable. Applying the science and art of Neuro-Linguistic Programming (NLP) you can significantly improve your: q Communication, q Decision-making, q Presentation, q Sales results, q Team building, q Coaching NLP is based on the premise that behaviour, thinking and acting patterns can more...

Team Building HRDFusion offers Team Building programs designed to improve group performance and communication. Our programs focus on achieving clear outcomes as well as Myers-Briggs-based learning exercises. more...

Consultative Selling ...g situations. It will include target dates and measurable outcomes. Supervisor/managers follow-up with every participant to insure results are achieved. Project Deliverables 1. Trainers Guide in PowerPoint. Each module includes learning objectives, instructions for managing learning activities, discussion questions, key points, and estimated times for each activity. 2. Workbook materials in MS more...

Facilitating Teams If everyone is moving forward together, then success takes care of itself. Teamwork is a formal process where efforts synergize to bring about exemplary outcomes. more...

Effective Communication Skills for Engineers Communication skills are so vital in the workplace because you always need to get results and outcomes with the help of others. This course is aimed towards improving your skills in your communications with colleagues and customers. You will learn how to build up effortless rapport, how to ask for what you want, how to be assertive without being pushy and how to make small talk and hold a more...

Textiles Quality Assurance ... quality control from yarn to finished product. Learning Outcomes: h Understanding the Quality concepts for Assurance and Control h Understanding the quality parameter of various textile processes h Learning Quality Dimensions & History of Quality h In depth study of various latest quality tools, standards, skills, and requirements demanded by the textile industry. h Understanding of more...