Instructor Led Outcomes Training

Negotiating Success For Managers ...win-win approach to negotiating are just one of the great outcomes. Negotiating Success For Managers is based on the three pillars of Mutuality, Proactivity and R. E. S. P. E. C. T. Mutuality encourages negotiators on both sides to look for common ground and a relationship based win-win attitude. Proactivity ensures that negotiators lead the way to success through a strong and thorough  more...

Pediatric Advanced Life Support Initial Version American Heart Certification ...ritically ill infants and children, resulting in improved outcomes. Professional healthcare providers use PALS during the stabilization and transportation phases of a pediatric emergency, in or out of hospital. Skills taught by Dr. Rendon MD an Anesthesiologist include recognition and treatment of infants and children at risk for cardiopulmonary arrest; the systematic approach to pediatric  more...

AT&T Certificate for Call Center Team Leaders The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...

AT&T Certification for Supervisors The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...

AT&T Certification for Managers ...nage your Contact Center. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: How to integrate the contact centre vision into strategy "goal setting formula" Fundamental of project management in call centre environment Vendor management selection criteria Review the competency profiles for effective hiring  more...

Performance Management Performance management includes activities to ensure that goals are consistently being met in an effective and efficient manner. Performance management can focus on performance of the organization, a department, processes to build a product or service, employees. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand the aims  more...

Presentation A Presentation is a fast and potentially effective method of getting things done through other people. In managing any project, as public speaker, it is vitally important to be able to communicate your thoughts and ideas effectively, using a variety of tools and medium. You will need to develop and use this skill throughout your career, especially when you are working in the big competitive world.  more...

Project Management ...project management context Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Identify the project phases and life cycle. Specify realistic objectives to stakeholder needs. Realize project management processes. Identify clear project scope management. Apply effective project integration management. Estimate  more...

Effective Meeting Skills Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Conduct a productive, motivating meeting. Improve meeting quality and stay on agenda. Review key issues and ideas for effective implementation. Target Audience: Supervisors, project managers, and anyone else who conducts meetings at work  more...

Motivation Skills ...Outcomes: By the end of this program, participants will have been able to: Understanding of motivation definition. Realizing the relation between motivation and performance enhancement. Understand how people can be motivated in many different ways. Understand the concept of motivation from a theoretical perspective as well as a practical perspective. Understanding  more...

Interviewing Skills ...Outcomes: By the end of this program , participants will have been able to: Analyze Position & the Mandatory Success Factors Identify Beginning the Selection Process Recognize the relationship between the Resume and the Interview . Be Aware of the right questions, Pre-Employment Tests and checking references. Be Familiar with Pre-Employment Tests. Master  more...

Coaching For Success ...Outcomes: By the end of this programme, participants will have been able to: Understand Definition and Benefits of Counseling and Coaching. Recognize Why Managers Avoid Coaching or Counseling. Realize Characteristics of Effective Coaches and Counselors. Identify When to Counsel or Coach. Master How to Give and Receive Feedback. Recognize Why Managers Avoid  more...

Discipline Management In our culture, discipline can is a major problem facing corporate. In this course you will get your hand on the causes and solutions to beneficial discipline management. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand the purpose and reasons for implementing the companya ™s disciplinary procedure. Know the  more...

Business Writing Skills Program ...vices, or ideas to others. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: - Identify primary information and focus readers' attention on it, - Write convincingly and persuasively, - Create letters, memos, reports, and email that consistently achieve the intended impact, and - Use a writing style and tone appropriate to the  more...

Communication Skills Program ... benefit your organization. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: - Understand the communication definition and the importance of communication Skills. - Identify the communication process. - Realize communication barriers. - Explore new communication techniques and procedures. - Knowing communication tactics. -  more...

Culture Diversity Program ...nd how it affects behavior. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understanding the meaning of culture and its value. Know how Culture Affects Behavior. Learn the Impact Of Cultural Values Identify the Basics of Culture Through Work. Realize the Cultural Differences. Recognize the Cultural  more...

Outsourcing Management This program was designed to highlight the importance of outsourcing models, advantages of the outsourcing and how to benefit from it. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand what is outsourcing mean Understand the models of outsourcing Chose the right partner to be the outsourcing Target  more...

Problem solving and decision making ...rms of objectives and issues. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand Effective Problem Solving definition. Learn Effective problem solving process Recognize Effective Problem Solving Strategy Identify Creative Decision making definition Learn Effective Steps in Decision-Making Process  more...

Quality calibration and call monitoring ...am with the coaching process. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Score Calls. Understand objective measurement. Clarify Objective and Impartial Feedback. Understand the basics of recording and assessment of live data. Prepare real time data. Using web based access. Produce tailored reports  more...

Stress management More and more employees are experiencing daily stress, pressure, long hours or rapid change. The nature of employment has now changed, and the idea of a job for life has been replaced by an emphasis on performance. How do you manage your stress levels? The relaxation and stress management classes are about crisis control a methods of restoring your sense of well being when things go wrong.  more...

Team building ...t new and challenging goals. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Identify conditions for a team to work best. Understand team Effectiveness. Know stages involved in team building. Identify types of teams and their relative advantages and disadvantages. Recognize characteristics of well-functioning  more...

Time Management Time management is a set of skills, tools, and systems that work together to help you get more value out of your time with the aim of improving the quality of your life, we all know that everything takes longer than we believe it will. Plan as you may, you will almost always run out of time before you run out of work. This program is designed to improve your time management skills so you can work  more...

Workforce management As contact centers become more complex, the importance of having the right staff and supporting resources in the right places at the right time becomes ever more crucial to success. Workforce management is the process of utilizing accurate staffing figures every hour to maximize service and minimize cost. It is one of the most important planning and management functions of a call center manager or  more...

Reward and Compensation Compensation and Reward system plays vital role in a business organization. Since, among four Ms, i. e. Men, Material, Machine and Money, it can shift your company to the next level. In this course youa ™ll identify the process to apply the best reward system. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Be aware of the role  more...

Change Management ... ever changing environment. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Plan for the implementation of Change Management. Set priorities and assess the impact, cost, benefit and risk of proposed changes. Organize the Request for Change (RFC) authorization process. Prepare for and manage the Change Advisory  more...

Conflict Management ... into a productive force. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Identify exactly what conflict is, why it arises and how it can be utilized for maximum benefit. Recognize the various stages of conflict and preventing them from escalating. Deal with conflict with a greater awareness of the conflict management  more...

Crisis Management Effective crisis management is accomplished through prompt response, early and continuous communication and effective execution. In this course, youa ™ll respond to crisis in a deferent and efficient way. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand the elements and Steps to crisis management. Identify Crisis  more...

Cross and Up-Selling Techniques ... and overcoming resistance. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Learn how to match your customera ™s needs to the accompanying products and services that you offer. Learn effective questioning techniques to create sales opportunities. Learn when to cross sell and when to up sell. Learn how to  more...

Customer Focused Selling Skills ...ughout the sales process. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Determine the meaning and significance of customer-focused selling in your workplace. Develop relationship with customers based on trust and credibility. Identify the needs and preferences of your customera ™s desire to buy. Use  more...

Master Outbound Skills ...th prospective customers. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Recognize and understand the structure of an Outbound Call. Learn the difference Inbound vs. outbound. Learn How to turn customers on to your proposition (Magical Moment). Learn Creating Your Unique Selling Proposition (USP). Master the  more...

Negotiation Skills ... having exceptional capabilities in achieving the desired outcomes. How do they do that? Through one common skill: Superior negotiation. Negotiation represents the highest art of communication and requires the most challenging skills and competencies to always achieve win-win outcomes. This program examines tools and techniques managers and executives need to acquire to become more  more...

Complaints handling The way that your frontline staff work with your customers in handling complaints has a direct impact on your bottom line and the lifetime value of your relationship with that customer! Make sure that they have the best skills, strategies and techniques to ensure that every customer experience is a memorable one. This program aimed at those people with direct contact with your customers whether it  more...

Customer Loyalty and Retention Program ... program in your company. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand the definition of loyalty Recognize the Great Value Of Loyalty Defining customer satisfaction based on his expectation. Differentiate Loyalty and satisfaction a which is more long term and important Learn the magical ways  more...

Customer Relationship Management ... success of the business. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand CRM definitions and concepts Realize why CRM is essential to the future of your company Understanding of the latest strategies that can lead to a profitable CRM philosophy for your company. Know what customer relationship  more...

Customers types and behavior ... customer are all about. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: We will know the types of customers. We will know the color of customer as in mind set. We will know how to treat them right way with no problem or even if there is . We will know how to know which category are he or she , without talking  more...

Foundation of Customer Service Program ... quality service measures. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Identify who the Customer is? Understand Customer Service definition. Understand what our client's expectations from us. Understand the foundations of providing excellent customer service. Realize the difference between quality and bad  more...

Inbound Skills Program ...h role plays and videos. Key Learning Objective and Outcomes: By the end of this programme, participants will have been able to: Recognize Fundamental inbound customer service skills. Understand difference between Call flow and Call customization. Master Listening skills. Empowering listening level & techniques. Understand the basic speaking components.  more...

Complain Handling and Resolution Complain Handling and Resolution Target Audience: All staff in customer service environment. Program Duration: 2 days Program Overview: Todaya ™s workforce is experiencing job burnout and complaints in epidemic proportions. Workers at all levels may face complaints about a situation, a process, a person or people. The important thing for an organization to have a formal  more...

Negotiating For Results ... save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace. Negotiating is a fundamental fact of life at any level. Whether you are working on a project or fulfilling support duties, this two days workshop will provide you with a basic comfort level to negotiate with both internal and external clients. This interactive  more...

NLP Master Practitioner Training ...to quickly and efficiently guide clients to their desired outcomes. You will learn the foundation of language and how to design your own patterns. A very large amount of current NLP practice is based upon the work of Milton Erickson, a hypnotist and psychiatrist. NLP co-developer Richard Bandler also utilizes hypnosis in all his courses and seminars. If you want to be as effective as the NLP  more...

AT&T College of Call Center Excellence For Agents The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve  more...

Pediatric Advanced Life Support (PALS) - New Certification ...ritically ill infants and children, resulting in improved outcomes. Skills taught include recognition and treatment of infants and children at risk for cardiopulmonary arrest; the systematic approach to pediatric assessment; effective respiratory management; defibrillation and synchronized cardioversion; intraosseous access and fluid bolus administration; and effective resuscitation team  more...

Pediatric Advanced Life Support (PALS) - Refresher Certification ...ritically ill infants and children, resulting in improved outcomes. Skills taught include recognition and treatment of infants and children at risk for cardiopulmonary arrest; the systematic approach to pediatric assessment; effective respiratory management; defibrillation and synchronized cardioversion; intraosseous access and fluid bolus administration; and effective resuscitation team  more...

SmartStorming 101 Basic Training This 1-day training program is ideal for introducing your group to the fundamentals of SmartStorming ideation technology. It provides an overview of the breakthrough SmartStorming process and its principles. Participants learn how the 6-Step SmartStorming Structure will dramatically improve ideation session flow and outcomes. They also experience first-hand how the programa s basic tools and  more...

Interviewing Skills Interviewing techniques are often used on a daily basis. However, without sufficient knowledge or support, there are a number of common mistakes and pit-falls. The consequences of a poor interview can be costly, whether it is a bad recruitment decision, an ineffective performance review, or an inaccurate/incomplete investigation. Interview Skills training from H2 will equip participants with  more...

ISO 9001-2008 Quality Management Systems and Implementation The process of a systematic examination of your system performed at predefined time intervals to give you a feedback around both the internal business processes and external outcomes in order to continuously improve strategic performance and results.  more...

Balanced Scorecards ...nt to provide feedback on internal processes and external outcomes in order to improve strategic performance and operational results. The Balanced Scorecard has become established management best practice for many of the worlda ™s leading businesses. We can conveniently think of BSC as consisting of 10 steps. * Clarify the vision. * Develop business unit. * Eliminate non  more...

Successful Negotiating Skills Moving from conflict to a win-win situation If you struggle to get what you want from people whose help you need but over whom you have little direct authority, you may need to brush up your a win-wina ™ negotiation skills. Successful negotiation helps you to resolve situations where what you want conflicts with what someone else wants. In a win-win situation, you find a solution that is  more...

Introduction to NLP ...les you to consistently achieve your specific and desired outcomes. An innovative technology, NLP organises information and perceptions in ways that bring about results once thought inconceivable. In essence, NLP is about empowering people and modelling human excellence through specific techniques that give insight into the detailed mechanics of how we structure activities. It is proven in the  more...

Resolving Conflict How to produce positive outcomes from difficult situations This programme gives greater insight into human behaviour, identifying why some people are difficult and how to deal with different types of people problems. This programme is for you if you need to understand, manage or prevent the potential development of situations involving aggression and conflict, or deal with difficult people.  more...

Minute Taking ...weight in gold. Minute-takers can do more than record the outcomes of meetings concisely; they can also help the chairperson run the meeting more effectively. This programme is for you if you are, or plan to be, responsible for recording minutes of meetings and noting important action points as part of your role. You will be brought up to date with the latest thinking on meeting records  more...

The Assertive Toolkit Assertiveness a The win-win approach to relationships at work Assertiveness is a way of relating to the outside world, backed up by a set of skills for effective communication. To be truly assertive, you need to recognise your worth and your right to enjoy life. At the same time you value others, respecting their right to an opinion and to enjoy themselves. This programme is for you if  more...

CVAN Presents Who is Central Valley Association for Vascular Access? The Central Valley Association for Vascular Access (CVAN) is an association of healthcare professionals founded in 2010 to promote the emerging vascular access technologies and studies. Today, we encourage you to join us and create a membership that will help your career and care through advances research, professional and public education  more...

Presentation Skills ...th an audience and their presentation material Outcomes: Participants will: Have a clear understanding of themselves as performers/ presenters Have begun to develop a receptive and playful approach to presenting Feel confident in their ability to present calmly and with impact Have enhanced communication skills See presenting as an opportunity to be grasped, as opposed to  more...

Focus on Facilitation Certification ...en work in groups to combine the tools to produce various outcomes. Those who earn their certifications will be the first trainers qualified to teach the End-User workshop. It's a ground-floor opportunity. This certification enhances your ability to insert Lateral Thinking and Direct Attention Thinking within the Six Thinking Hats framework. You will be prepared to transfer this ability to  more...

Fabulous Facilitation Introduction: Facilitation skills are essential for anyone seeking to guide people through a process of learning or change. Successful facilitators use a variety of techniques to enable all members of the group to participate, encourage them learn from each other and use their collective wisdom to develop solutions to which they are committed. Course Aim: This event provides training for  more...

Working in a World of Difference ...don't see things as they are...we see things as we are Outcomes: Your investment in this programme of development will enable you to: Assess your experience and capabilities for multi-cultural working and develop key competencies to enable acceleration of business-critical relationship development Explore perceived cultural differences and recognise how actual differences impact on the  more...

Appraising for Peak Performance ... offering a development solution. Identifying satisfying outcomes from work The Benefits of Appraisal: Avoiding appraisal apathy a first examine the process Answer the question a Whata ™s in it for mea ? Promoting the opportunities that the appraisal presents Generating employee engagement pre-appraisal tools The Appraisal Documents: How does your appraisal document  more...

Investing in Recruitment & Selection ...niques to achieve successful and strategically beneficial outcomes from selection interviews. Learning Objectives: By the end of this course, you will have the ability to: Specify the requirements of the vacancy and maintain focus on the interviews primary objectives Identify the skills, knowledge and appropriate behaviours to support the future needs of the organisation Interview  more...

Investing in Recruitment Selection ...niques to achieve successful and strategically beneficial outcomes from selection interviews. Learning Objectives By the end of this course, you will have the ability to: Specify the requirements of the vacancy and maintain focus on the interviews primary objectives Identify the skills, knowledge and appropriate behaviours to support the future needs of the organisation Interview  more...

Consultancy Skills for Training and Development Professionals ...ganisational context then this is the solution for you. Outcomes You will be able to: Choose and apply a consultancy style that builds rapport Gain entry with clients and begin the consultancy process Explain how organisational culture influences training consultancy and recommend appropriate solutions to meet the needs of culture Convert opportunities and monitor your sales pipeline  more...

Coaching and Counseling ...and guiding them through issues are included. EXPECTED OUTCOMES At the end of the training, the participant will be able to: 1. Identify why employees don't perform well and practice selecting appropriate solutions to practice and "real" case studies. 2. Increase the effectiveness of counseling results by recognizing personal biases and experiences that influence counseling  more...

Earned Value Project Management EVM 12 PDUs ...ms of cost, schedule and scope, forecast ultimate project outcomes, and more objectively measure project performance. Earned Value Management is a very effective way to uncover performance problems at an early and correctible stage in any given project. In this course, you will learn the fundamentals of Earned Value Management so you can understand how to establish an effective project  more...

Ultraviolet UV Disinfection for Water and Wastewater Treatment Workshop 12 CEUs ...rvey of installed UV disinfection facilities Learning Outcomes After Completing This Course, Participants Should Be Able to: Have a much better understanding of UV light and its effect on microorganisms Understand the concept of UV dose and its importance in UV disinfection Design UV disinfection units for water and wastewater plants Instructor Dr. James R. Bolton has a BA and MA from  more...

Prevention of Medical Errors for RNs and LPNs ...nts, breast cancer or AIDS. While not all adverse patient outcomes are due to medical error, medical errors represent adverse outcomes that are preventable with our current state of medical knowledge. It is therefore imperative that all healthcare professionals recognize the factors contributing to the occurrence of medical errors, in order to develop more effective processes to prevent their  more...

mindXCEL Set Direction Take Action ...outcomes are the beginning of change, they are the ones that get you out of the dumps and they are the ones that will XCEL you to wherever you want to go. Goals/ directions/ outcomes are vital in life to achieve the things we want to achieve. Knowing what you want and need is the key to any success in any area! After all, the brain needs direction, so we want to make sure that it goes into  more...

NLP Skills for Classroom Management This course provides a thorough grounding in the use of NLP within a teaching and classroom management context and will provide skills in establishing rapport, the effective use of language for influencing pupils, dealing with difficult behaviour, defining and agreeing outcomes, use of metaphor and using a variety of techniques to ensure engagement and commitment.  more...

Leading a Winning Team Making the link are offering clients selected opportunities to develop Leadership and Management teams, with up to 1000 funding from the Leadership and Management Advisory Service. Now is the time to invest with confidence in team development solutions that take business performance to a higher level. MTL work with clients to deliver exceptional business results, using a combination of  more...

Elementary Structural Design Workshop ...al experience and the work in design offices. Expected Outcomes: This course will introduce you to the current codes and standards that govern structural design, including the structural provisions of the National Building Code of Canada NBCC 2005. You will also learn: * Basic understanding of codes and design methods. * Understanding of how to calculate the environmental and  more...

Advanced Wastewater Treatment Design ...sses applied in wastewater treatment plants. Learning Outcomes It is expected that the participants, at the completion of this workshop, should attain the working knowledge to accomplish the following: * Characterize waste and prescribe the type of treatment that will be required to meet government standards for proper management and disposal. * Master the principles of waste  more...

Theory and Practice of Nutrient Removal Description Operators, engineers, designers and managers involved with wastewater treatment plants aim for a thorough understanding of biological treatment processes in order to achieve the expected performance. The course stresses the understanding the fundamentals and bridges the theoretical considerations with the practical aspects of operation. Objective To provide comprehensive  more...

Project Management with NLP Project Management is the discipline of planning, organizing, and managing resources to bring about the successful completion of specific project goals. It is a defined set of activities that uses resources (money, people, materials, energy, space, communication, motivation, etc.) to achieve the project goals. Despite the sophisticated tools that have been developed over many years, still many  more...

FLM Course 4 Coaching for High Performance ...ive relationships, effectively communicate, influence the outcomes and achieve results. This module teaches the managers how to use coaching skills in the day-to-day management of their people to ensure maximum performance, motivation, and retention. It provides managers with the tools to help their people excel at their jobs and meet competitive challenges with confidence. Participants will  more...

FLM Course 5 How to Successfully Influence Others Motivating employees is extremely important to managers. They know that employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. However, motivating employees is a complex process as it involves understanding their needs, wants and expectations. This module is designed to help leaders build and maintain motivated staff. Managers  more...

Coaching for High Performance- 3 Days ... make communication more effective, influence the desired outcomes and achieve results. This module teaches the managers how to use coaching skills in the day-to-day management of their people to ensure maximum performance, motivation, and retention. It provides managers with the tools to help their people excel at their jobs and meet competitive challenges with confidence. Participants will  more...

Leadership Grid Program ...ership; team skills and values based change management. Outcomes Through the session, participants: Gain a deep understanding of actual impact on others. Often contrary to intended or desired behaviour, this presents a starting point for change. Discovering how to achieve desired behaviour enables change. Gain an understanding of behaviours and how to leverage  more...

Solidworks Essentials (5 Days) This course focuses on providing a solid foundation in SolidWorks along with a competency based project approach. Commands are introduced in a step-by-step manner. Each module addresses a progressive learning approach, lists desired outcomes and usage competencies, and identifies a project with reflective information on the previous project situation. The course complements the on-line tutorials  more...

Interpersonal Skills for Todays Professional The biggest influence on job satisfaction is our relationship with others. Having the skills to interact positively with our co-workers and boss enables the development of effective working relationships and leads to productive business outcomes. This workshop will help you to develop critical interpersonal skills that will pave the way to the achievement of personal, team and organizational  more...

Managing People From A Human Perspective ...ditionally, a wide range of elements affecting peformance outcomes are examined and discussed. LEARNING OBJECTIVES By participating in this workshop you will: * Strengthen your interactive skills through a greater understanding of personalities and corresponding patterns of action * Be able to resolve conflicts that can impede teamwork and job performance * Become more  more...

Presentation Skills - nexient Workshop Overview Whether selling or sharing, effective presentation skills can enhance the likelihood of a successful outcome. In many business roles today, outstanding presentation skills have become a core competency for achieving key goals and influencing the decisions and actions of others. At the same time, many surveys rank delivering presentations at or near the top of most feared  more...

Presentation Skills 2 day course - nexient Whether selling or sharing, effective presentation skills can enhance the likelihood of a successful outcome. In many business roles today, outstanding presentation skills have become a core competency for achieving key goals and influencing the decisions and actions of others. At the same time, many surveys rank delivering presentations at or near the top of most feared activities. Learning  more...

Communicating Effectively for Optimum Outcomes Upon completion, you will: Identify common communication problems that may be holding them back, develop skills in listening actively & empathetically, Identify what their non-verbal messages are telling others, Develop skills in asking questions & more  more...

Negotiating for Results Complete - CTC People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace.  more...

ITIL V3 Capability Course SOA - Service Offerings and Agreements ... deliver quality IT services that enable desired business outcomes. To do this, service providers often face a precarious balancing act of managing customer relationships and requirements, understanding and managing demand and patterns of business activities, aligning internal and external suppliers and maintaining fiscal responsibility and sound IT investments. The ITIL Version 3 (V3)  more...