Online Outlines eLearning Training

Microsoft PowerPoint 2002 Level 2 This intermediate course is designed to familiarize students with the features of Microsoft PowerPoint 2002 by teaching students how to design moderately complicated presenations, import Word outlines, and work with multiple slide masters.  more...

Managing People : Delegation When it comes to delegation, nearly everyone is the managerial equivalent of a sinner. Delegation practised well puts you on an upward spiral to the boardroom. Delegation practised poorly or not at all is the downward road to the mailroom. This course outlines the 7 deadly 'sins' of delegation: hogging the trough, dumping the trash, passing the buck, temporary paralysis, inadequate briefing,  more...

Organisational Communication : Security Procedures Your first few days or even weeks in a company can be a confusing time. You have to learn a lot about the company itself: how it operates, your role and what's expected of you. This course will help you to understand the importance of confidentiality and security in your workplace. It examines what can be stolen from an organisation and what you can do to prevent it. It also outlines ways of  more...

Preparing for Outbound Sales Calls The most successful outbound sales calls begin long before the salesperson places the call. Successful inside selling is all about planning and being prepared. Being prepared means knowing what to expect from your customer and planning your responses. In this course, you will learn about the common perceptions customers have of salespeople. You will also learn the three premises of the inside  more...

Preparing for Inbound Sales Calls ...re of this approach, and the six buying roles. The course outlines the steps involved in maintaining a superior level of call readiness, including recognizing call types, creating call objectives and a taking-control statement, and preparing the account profiler. The course also covers the strategies for questioning and listening that you can use in account profiling and provides strategies for  more...

Inbound Call Center Technology ...mines different methods of obtaining this technology, and outlines how to protect your call center through Disaster Recovery Planning. Understanding inbound call center technology is one important step to providing better service to your customers. Having technical knowledge of the call center is a considerable advantage when few in the call center environment understand the technology they  more...

Performance Metrics for an Inbound Call Center ...e quantifiable? Yes it is Call center performance metrics outlines the path to improved operations. This course will explore the full range of call center performance metrics. It will look at where the metrics come from, what they reflect on, and how they can be analyzed to improve performance. This series is targeted specifically for call center managers, but would also be a valuable asset for  more...

Project Leadership Overcoming Obstacles Project Leadership: Overcoming Obstacles covers the benefits of initiating change, how to handle employee responses to change, and how to encourage change. It also outlines how to recognize and reduce stress, as well as how to improve work habits. In addition, the program details how to manage and resolve team conflict. The target audience for this series is project managers who are responsible  more...

Troubleshooting and Closing the Project ...y define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during the project life cycle. It also presents the information required to close the project, which is the last stage in project management. This path is targeted toward a diverse range of managers and staff members who wish to acquire  more...

Solving Problems Logically The Problem Solving Process This course outlines the fundamental steps for effective problem solving and identifies attitudinal characteristics that facilitate success. Professionals who want to resolve workplace challenges more effectively.  more...

A Process for Business Writing The POWER Writing Process This course contextualizes all that follows. It outlines the typical concerns of business document readers and introduces the five stage process for creating reader-based documents. Professionals who want to enhance their written business communications by effectively addressing audience needs.  more...

Strategies for Transitioning into Management ...n managing production, not production itself. This course outlines management tactics for becoming an effective manager. Specifically, you'll receive tips on hitting the ground running, including how to prepare for the transition into management, develop management tactics and measure your management success. In addition, you'll develop techniques for facing the realities of management, such as  more...

Strategic Approaches to Risk Management HRCI SPHR ...th, safety, and security guidelines and programs. It also outlines how security risk analysis can be used to avoid future emergencies. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination.The content in this course is based on the Risk Management functional  more...

Six Sigma--Measurement System Re-analysis ...ssist with maintaining gains, the Six Sigma Control phase outlines tools and techniques for the Black Belt to use. In this course, you will learn about Measurement System Re-analysis. During this phase, measurement system capability is re-assessed to ensure it remains adequate for the ever-improving process capability. You will focus on improving measurement system capability as the process  more...

Quality Management The Quality Management Process Quality Management: The Quality Management Process offers the student an overview of the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. The program also outlines how to achieve daily quality management, identify variation in processes, and control costs. Managers, supervisors, or team leaders who need to learn how to implement  more...

The Who What Why of ISO 9000 2000 ... International Organization for Standardization (ISO). It outlines ISO's mission and structure by examining the three standards that comprise the ISO 9000 family of standards: ISO 9000:2000, ISO 9001:2000, and ISO 9004:2000. This course also presents the universal quality fundamentals that form the foundation of the concepts and practices required by the ISO 9001 standard. This course is  more...

Building a Quality Management System This course introduces the Quality Management System (QMS) model which is a conceptual framework for the ISO 9001:2000 standard requirements. The QMS model emphasizes ISO 9001:2000's new focus on a process approach to quality, continual improvement, and customer satisfaction. In addition, this course describes the important role that documentation plays in building a quality management system and  more...

E-mail and Internet Use ...ngers in the use of this advanced technology. This course outlines the pitfalls involved in using e-mail and accessing the Internet through a company's network, and the policies that are often implemented to encourage and regulate these activities. Additionally, the course contains advice on how to deal with an "e-crisis" if it occurs. SkillSoft's Legal Compliance courses are developed and  more...

A Manager s Introduction to Business Law This course introduces managers to the fundamental concepts of business law. It begins by exposing some prevalent legal misconceptions shared by management and establishes the true role that law plays in society and business. The relationship between business ethics and law is explained and how managers serve as vital role models for demonstrating ethical business practices. This course also  more...

Doing Business with the Government ...r for small disadvantaged businesses or SDBs. This course outlines how businesses of all types and sizes can identify contract opportunities within the government, market goods and services to the awarding government agency, and effectively manage the delivery phase of an awarded contract. This SkillSoft course has been developed and maintained with subject matter support provided by the Labor,  more...

Americans with Disabilities Act ADA ...ortunity to be promoted once they are working. The course outlines how employers can ensure that they are ADA-compliant and informs them of the consequences of failing to comply with the legislation. As of the date reviewed, the content of this course is in compliance with federal law and court decisions. Due to the rapidly changing nature of the law, information in this course may become  more...

Antitrust--Talking with the Competition Collaboration is an agreement to engage in some form of economic activity with another party. In modern markets, competitors may decide to collaborate for a number of reasons. These include funding innovation projects, sharing marketing or distribution costs, or implementing best practices in production or services. Collaborating with a competitor can help your company to cut costs and deliver a  more...

OS 390 and the Internet ...tion to the Internet and to network computing. The course outlines how the Internet is structured, and presents the number of ways in which it can be used. The course also describes the OS/390 operating system and the specific IBM Internet servers that run on it, and outlines how these elements can provide a secure, open platform for the Internet applications. This course is intended for  more...

Gathering Requirements ...outlines a formal five-phase approach to network design. . It can be used by an outside consultant or an internal Information Services (IS) group. This network design process, as presented here, is very methodical. This level of detail helps ensure that the designer gathers all necessary information, considers all options, and keeps all key players well informed. Experienced network designers  more...

The Basics of Novell NetWare This WestNet e-Learning module outlines server and client environments, compares NetWare 5.1 services to previous versions of NetWare, looks at NDS and its management tools, and presents an overview of NetWare protocol stacks.  more...

Novell NetWare Client Server System This WestNet e-Learning module outlines server and client environments, compares NetWare 5.1 services to previous versions of NetWare, looks at NDS and its management tools, and presents an overview of NetWare protocol stacks.  more...

DOT Security for Shipment of Hazardous Materials According to the US Department of Transportation (DOT), over 800,000 shipments of hazardous materials are transported in the United States every day. The materials shipped include those of chemical, petroleum, radioactive, explosive, and poisonous natures. Of the 800,000 shipments, almost 769,000 are transported by truck on the nation's roads, with the rest divided among rail, pipeline, water, and  more...

QuickBooks 2003 - Getting Started QuickBooks 2003 is a bookkeeping program for home users and small businesses. This course introduces the QuickBooks 2003 program, its features, and its interface. The course covers the EasyStep Interview wizard, which is used to set up a company in QuickBooks 2003. Finally, the course outlines how to set up customers, accounts, and budgets.  more...

Creating and Designing a Project ...th a project's team members and stakeholders. This course outlines the basics of project management, and shows how to create and manage a new project using Microsoft Office Project 2007. Business managers, project managers, planners, and team members who want to track and manage project tasks, costs, and resources; candidates for Microsoft User Specialist certification; anyone wishing to gain a  more...

Microsoft Office 2000 - Excel for Power Users To bring proficient users of Excel 2000 to an advanced level of competence in using macros and sharing, displaying, formatting, and analyzing data End-users seeking proficiency in the use of Microsoft Excel 2000 at an advanced level; end-users seeking to obtain Microsoft Office Specialist (MOS) certification in Microsoft Excel 2000 at Expert level  more...

Building Scalable Cisco Internetworks Part 4 ...uring and troubleshooting BGP can be complex. This course outlines the various options involved in properly configuring BGP for scalable internetworking. The different means of controlling routing update information is also covered in this course. Methods of controlling information between these routing protocols include using filters changing the administrative distance and configuring  more...

Managing IP Traffic With Access Lists ...lines to keep in mind when creating access lists. It also outlines the commands used to create both standard and extended IP access lists. The lesson ends with a configuration of a specialized access list that works on Telnet traffic. Lesson 3 offers insight into network address translation (NAT) and port address translation (PAT) or overloading services. These technologies are very important  more...

Moving from Technical Professional to Manager: Getting Started This course introduces the learner to some management fundamentals. Beginning with the requirements for IT success the course outlines the roles of the IT manager as well as the skills required for effective management. It then teaches the principles of three types of management planning as well as the fundamentals of recruiting for new managers.  more...

SQL Server 7.0 Developing SQL Client/Server Part I ...hensive view of the client/server application. The course outlines the structure and elements of client/server architecture interfaces available strategies in accessing data from the client side through queries and tools available with SQL Server 7.0 to improve and enhance the query process. The student will learn to create a multi-tiered client/server structure and to use OLE DB ActiveX  more...

SQL Server 7.0 Developing SQL Client/Server Part II ...hensive view of the client/server application. The course outlines the structure and elements of client/server architecture interfaces available strategies in accessing data from the client side through queries and tools available with SQL Server 7.0 to improve and enhance the query process. The student will learn to create a multi-tiered client/server structure and to use OLE DB ActiveX  more...

SQL Server 7.0 Advanced Features Part I ...gement warm spares and redundant hardware. In addition it outlines linked and remote servers and techniques to manage transactions distributed over these servers. The course topics outline the syntax and function of advanced Transact-SQL OSQL and and ODS-based queries methods of managing SQL Server failover support distributed transaction fundamentals Office 2000 integration and Visual Studio  more...

SQL Server 7.0 Advanced Features Part II ...gement warm spares and redundant hardware. In addition It outlines linked and remote servers and techniques to manage transactions distributed over these servers. The course topics outline the syntax and function of advances Transact-SQL and ODS-based queries methods of managing SQL Server failover support distributed transaction fundamentals Office 2000 integration and Visual Studio  more...

SQL Server 7.0 Web Integration ... view of Web applications with SQL Server 7.0. The course outlines Microsoft's overall Web strategy including reasons for linking the databases to Web clients possible tasks that can be accomplished through Web applications tools used for integration and technologies involved. This course introduces the overall concept of web and database integration with Microsoft's SQL Server 7.0 and  more...

Oracle9i Performance Tuning: Managing Memory and Disk I/O This course introduces students to the importance of good initial database design, and the methods used to tune an Oracle9i production database. Students learn how to use the available Oracle tools to recognize, troubleshoot, and resolve common performance-related problems in administering an Oracle database.  more...

Essentials of Business Law: Cyberlaw Essentials of Business Law: Cyberlaw offers the student an overview of the essentials of cyberspace including how to conduct business in cyberspace and how to handle employment in cyberspace. The program also outlines cyberspace offenses forms of advertising on the Internet Internet recruiting the use of e-money and telecommuting.  more...

Recruiting and Retention: Staffing Your Organization Recruiting and Retention: Staffing Your Organization offers the student an overview the benefits of forecasting human resource needs and using a job analysis to create a thorough job description. The program emphasizes the importance of the job description as a tool for the employment process that can help determine how a company identifies candidates decides on a job source and advertises job  more...

Financial Statements: Analyzing Cash Flows Financial Statements: Analyzing Cash Flows offers the student an overview of accounting methods the statement of cash flows stock and financial ratios. The program details how accounting methods affect financial statements who looks at your financial statements and for what reasons and how financing instruments affect financial statements. It also covers the methods used for and activities  more...

Budgeting: Capital Budgeting Budgeting: Capital Budgeting gives the student an overview of capital budgeting basics methods for discounting cash flows and how discount rates are determined. This program includes a process for assembling a capital budget and one for justifying a capital budget. Additionally the program outlines how capital budgets are evaluated and approved.  more...

Frontline Leadership: Positively Influencing Workplace Culture Frontline Leadership: Positively Influencing Workplace Culture covers the factors that determine workplace culture and outlines a process for leading employees through culture changes. This program also covers two styles of frontline leadership and offers tips for fostering a positive work environment addressing negativity and inspiring employee innovation.  more...

Managing Generations in the Workplace: Recruitment and Retention In Managing Generations in the Workplace: Recruitment and Retention you will learn strategies for recruiting from the four workplace generations. It outlines different generational traits explains what strengths each generation will bring to the interview process offers interviewing strategies and teaches how best to approach orientation and retention for intergenerational recruits.  more...

Lotus Domino R5 Development Part 3: Creating User Interfaces This is the third course in a nine part series for webmasters application developers and graphic designers that will introduce Notes/Domino features web-specific tasks and basic system administration tasks to be up on the web quickly and to use Domino to create Web sites and Web applications. At the completion of this course students will learn how to create UIs by using folders and navigators in  more...