Sales Success Relationship sales targets customer-focused sales skills that helps identify customer's needs and develop powerful solutions. We explore the selling cycle, how to match your style to your customer, and how to enhance basic communication skills (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on more...
Meeting Effectiveness Ineffective meetings are one of the most common time wasters in today's business. Our meeting effectiveness programs focus on what to do before, during and after a meeting to minimize time and maximize effectiveness. We also explore what roles need to be filled, and how to manage difficult people in meetings (See Details Below).
Every LTI classroom program is designed to achieve specific more...
Cross Gender Communication Our cross gender communication programs focus on how men and women communicate differently and how they manage conflict differently. The goal is improved understanding and an improved ability to communicate effectively (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting more...
Building A Strong Telecommuting Work Team ...oo often we make the fatal assumption that technology can overcome the interpersonal challenges of a team environment.
This program focuses on tools and techniques for developing effective virtual teams. This involves a critical balance between team, technology, and culture. Ultimately, this translates to maximizing your resources and using the right tools for the right job. Using industry more...
Design for Six Sigma - DFSS Green Belt DFSS (Design For Six Sigma) is the most empowering tool for companies that would like to develop a new product or service that is defect free. DFSS could also be used as a result of a Six Sigma project in that the project is ended because Six Sigma improvement process is not suitable to overcome fundamental design issues. DFSS combines many of the tools that are used in Lean and Six Sigma and more...
Design for Six Sigma - DFSS Black Belt DFSS (Design For Six Sigma) is the most empowering tool for companies that would like to develop a new product or service that is defect free. DFSS could also be used as a result of a Six Sigma project in that the project is ended because Six Sigma improvement process is not suitable to overcome fundamental design issues. DFSS combines many of the tools that are used in Lean and Six Sigma and more...
Problem Solving and Decision Making Our problem-solving decision-making programs focus on helping participants explore a fact-based problem-solving model that targets root causes, weeds out inappropriate solutions and gains buy-in. We also use a matrix analysis to examine how to make better, more consistent decisions (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your more...
Presentation Skills Our presentation skills program helps participants realize what they have to do before, during and after a presentation to be more effective. They examine specific techniques for dealing with stage fright, managing audio-visuals, and presenting with confidence and competence (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate more...
Writing Effectiveness Our writing effectiveness programs focus on how people can present information in a clear and concise manner. We cover everything form critical grammar and composition mistakes to how to better address the needs of the audience (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, more...
Managing Across Generations Managing across genders is increasingly becoming an issue for people in today s workforce. These sessions focus on how to better understand the different generations and how to communicate more effectively across age groups. We also explore different ways to motivate people differently (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your more...
Learning Technologies Consulting Services Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your more...
Change Management This highly interactive program focuses on how to increase resiliency, better manage transitions, and deal with imposed change. We frequently use one of several change style assessments to give participants insight into how they can better manage change and more effectively leverage their personal style (See Details Below).
Every LTI classroom program is designed to achieve specific results more...
Effective Performance and Employee Management Effective performance management requires an ability to successfully coach others, both in an annual review and on an ongoing basis. We explore how to prepare for and conduct discussions, and what to do to follow-up afterwards and how to help people operate at their maximum capacity (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your more...
Steps to Effective Delegation One of the most challenging aspects of leadership is effective delegation, but this is also one of our most powerful tools for managing our time and developing others. We explore how to determine what to delegate and whom to delegate to. We also use a step-by-step delegation model that helps guide the delegation process (See Details Below).
Every LTI classroom program is designed to achieve more...
Conflict Management Effective conflict management is critical for both individual and team development. It is also a major cause of ineffective communication. We explore dealing with the emotional aspects of conflict, how to have difficult conversations, and what to do when things get ugly (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate business more...
Developing a Successful Sales Team Managing the sales process is one thing, managing sales people is another. Sales management focuses on how to manage sales people who are often remotely located. It also explores how to maximize individual and team potential while keeping communication open (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By more...
Essential Communication and Listening Skills for an Effective Workplace Effective communication is an active process that requires both speaking and listening. Our ability to communicate is our most powerful tool for ensuring maximum team performance. We explore different communication styles, how to express yourself clearly, and how to listen to the real message behind the words. We also explore critical communication tools for both the individual and the team more...
Effective Coaching Skills Effective coaching is a continuous process, not something you do just once a year. Here we focus on specific skills needed to be an effective manager or coach. We also explore a specific step-by step coaching process to help you maximize your coaching effectiveness (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate business more...
Understanding and Managing Diversity Taking advantage of the diversity in your team and company is critical to success in today s world. Our diversity programs focus on appreciating differences and better understanding different cultures. We also explore how to benefit from diversity rather than allowing it to build walls (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your more...
Interviewing Skills Critical interviewing skills include how to effectively plan for an interview, how to build rapport, effective listening skills, and how to dig deeper using strategic questioning skills (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating more...
Giving and Receiving Feedback Feedback is the cornerstone to almost every communication process. From tracking performance, to managing goals, our ability to give and solicit feedback is critical. We explore how to give feedback in an effective manner and how to receive feedback yourself. We explore a specific feedback process minimizes the fear and emotions often associated with difficult situations (See Details Below).
more...
Essential Listening Skills Listening is one of the most important communication skills we possess. Unfortunately, the ability to do it well does not come naturally. In our listening skills programs we focus on assessing how well you listen, different listening tips and techniques, and what non-verbals can tell you (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your more...
Classroom Sessions, Workshops, and Assessments Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your more...
Management and Supervision Skills ..."The course included plenty of real situations and how to overcome them and an outside view point of how we do things was really eye-opening."
"Excellent it gave me an invaluable insight into how to deal with the problems I face each day I am more likely to be a more effective manager, and get a lot less stressed "
"Brilliant very valuable and would strongly recommend the course."
more...
customer services Course Description
Fundamentals of Customer Service provides an overview of the basics of customer service. It provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.
Performance-Based Objectives
Recognize the importance of more...
Delegation Skills This course will enable participants to achieve more at work and to empower colleagues by learning to delegate more effectively. It will help them to overcome any inhibitions about delegation, and demonstrate the benefits of delegating important and stretching tasks. It is particularly recommended for anyone required to manage, to motivate or to lead others at work, whether they are a part of the more...
Resilient Thinking for Leaders Managers in stressful environments have to do more than cope with stress. They must be clear headed thinkers in their leadership role. This sturdiness is needed to provide a solid foundationfor leadership and decision making at critical times.
Participants who complete this program will feel empowered with a new outlook about the way they take in and process information. They will be smarter more...
The Basic Goal: Goal Setting Location: Toronto Date: 2008-05-16
List Price: $450 Offered Price: $360.00
Seats Available: 2
Participants who complete this workshop will:
Understand the need for effective goal setting and achievement.
Evaluate existing paradigms to determine barriers to goal achievement.
Implement the principles necessary to make objective more...
Sales & Life Coaching -- Seminarsonline -- Delivers Valuable Information You Can Use Immediately! Seminarsonline
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Professional NLP Training & Certification Tonbridge 19-22 Sept & 3-5 Oct ... a unique opportunity to be able to then help that person overcome their problem or change their behavior through various techniques you will learn on the course.
Not only can you change your own personal circumstances around, learn really effective communication & negotiation skills, clear all your emotional baggage which is holding you back, but you can also use the various techniques and more...
Target Thinking: Inside & Outside the Box ...ems and conflicts at work, school & home
* Recognize and overcome barriers to creative thinking
* Turn old and new ideas into practical, real world solutions
* Think outside "the box" in any type of work environment
* Stimulate creative thinking in friends and co-workers
* Effectively communicate creative ideas
How is this seminar different?
Most creative thinking programs provide more...
Effective Communication Skills TRAINING WORKSHOP ON EFFECTIVE COMMUNICATION SKILLS
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Communicating effectively is perhaps the most basic critical skill to an organization s success. Good communication is not just about speaking well. It is also what you do not speak. Your Body Language speaks louder than your words. It is what you speak and how you speak that needs to be worked more...
Business Presentation Skills TRAINING WORKSHOP ONHIGH IMPACT BUSINESS PRESENTATION SKILLS"
With Live Video Recording and one-to-one Feedback after each Presentation"
Presentation is one of the most important tools you have in Business for getting things done. Whether you are persuading colleagues, selling a client, energizing a team or showing an idea to senior management, the power of your presentation makes the difference more...
The Balanced Scorecard: Achieving Performance Excellence Objectives:
By the end of the program, participants will be able to:
Link performance measures to strategic objectives.
Use Key Performance Indicators (KPIs) for the measurement and evaluation of performance and productivity at all levels: company, department and individuals.
Evaluate the feasibility of using the Balanced Scorecard in their organization.
Overcome obstacles and find solutions more...
Excel For Statistical Data Analysis Training Course Audience
Analysts, researchers, scientists, graduates and students and anyone who is intrested in learning how to facilitate statistical analysis in Microsoft Excel.
Course Objectives
This course will help improving your familiarity with Excel and statistics and as a result increase the effectiveness and efficiency of your work or research.
This course describes how to use the Analysis ToolPakmore...
Analytical skills ... of group decision making
Explain different strategies to overcome conflicts in decision making
Identify team diseases which affect group decision making
Explain the role of communication in decision making
Presenting Analytical Reports
Plan and prepare effective analytical reports
Plan and deliver effective oral presentations
Implementing Decisions
Develop an implementation plan
Measure the more...
ALEXANDER TECHNIQUE in Vienna - Individual Sessions and Workshops ...d German.
The Technique has helped millions of people to overcome back, neck and joint pain, breathing and vocal problems, problems related to poor posture, as well as anxiety and stress-related conditions.
The Alexander Technique is all about learning to release superfluous tensions in both your body and mind so that you can move through life with more grace and ease.
On a mental level the more...
Report Writing This 1 day Report Writing course will provide clarity to your reports, enabling them to be used effectively. The benefits of a successful report may be used in many ways including selling ideas, ensuring important messages are understood and helping to influence managers or team leaders.
Using fun exercises and discussions, by the end of the day, delegates will have:
a Learnt the importance of more...
Minute Taking This course is suitable for anyone responsible for taking minutes at meetings.
By the end of this 1 day course delegates will;
Look at various types of minutes and writing styles.
Be aware of the importance of a good relationship with the chair and minute taker.
Have considered the common difficulties of minute taking and how to overcome them.
Practise taking minutes using best more...
Knock Em Dead How to be an Effective Public Speaker ... a more lucrative or satisfying career. Learn to finally overcome this fear in a comfortable, supportive atmosphere.
In this interactive class, you will learn how to develop your non-verbal skills of posture ( Where do I put my hands? ), gestures, eye contact and facial expressions. We ll also discuss verbal skills, developing content, audience involvement and how to handle questions and more...
Anger Management ...tifying the source of anger, its effects and solutions to overcome anger.
What you will learn
The identify what anger is
Identify the negative consequences of anger
Why you get angry
Angry body language
Techniques to cope with anger
How to use anger in a positive way
Tips of handling criticism
How to relax and get back in control
How to resolve anger from the more...
LEAN SIX SIGMA SPONSOR TRAINING ...tions to ask, how to conduct tollgate reviews, and how to overcome typical roadblocks those teams might face, both inside and outside the organization.
This course is taught by highly knowledgeable instructors with years of experience leading Six Sigma projects in multiple and varied industries. The participant enjoys the benefits of an open classroom environment, including open discussions more...
Not Today Thank You! Essential Sales Skills ...ood, building a scorecard of areas of customer importance
Overcome and Use objections to develop the sales opportunity
Critical Closes and the Yes set winning techniques guaranteed to get that yes and close the sale
Agenda - Day One
Who will I sell to?
Identifying criteria for who you will and will not sell to, developing a list of sales qualifying criteria for prospects to avoid wasting more...
Presentation Skills ...overcome nerves and present with clarity in front of any size group.
We re-align your thinking to focus purely on the message. By taking away the clutter, you'll find you can be much more relaxed.
Once certain of your message, you can grow into your natural style. This is you at your best. It's similar to you with friends having a good time, but it's you focussed on getting things done. It more...
Communications ...stand and to be understood. This program discusses how to overcome communication barriers such as selective attention, selective interpretation and selective retention. Employees benefit by understanding the various components of communications through participation in an informative, interactive workshop.
Should you require a workshop with a specific focus, Live to Learn will be happy to more...
Wilderness Adventure Team Building USA orienteering adventure takes place in any large outdoor location. Teams work together to solve clues, overcome obstacles and solve challenges. Instant price quote online. more...
ALEXANDER TECHNIQUE - Summer Residential Workshop July 2007 in Scotland ...eater grace and ease.
It has helped millions of people to overcome back, shoulder and neck pain, breathing and vocal problems, anxiety and stress-related conditions and much more.
This week-long residential workshop, which is suitable for beginners and the more experienced, takes place at the meditation centre Shanti Griha, in one of Europe s last wildernesses on the north-west coast of more...
Presentation Skills Imagine having the skills to easily make high impact, clear presentations full of confidence and power, and engaging your audience fully to get your message across.
Presentations. You either love them or hate them.
Whichever way, you can do much more to dramatically improve your presentation techniques and turn them into power presentations.
Let us help you overcome your fears, limitations more...
How to Double your Business Appointments in Half the Time ...ff will address the historical obstacle sales people must overcome to be successful; setting Targeted business appointments efficiently and setting enough of them routinely. Participants will be exposed to many of the components and elements of Jeff s X2 Sales System , a blended 6-week training process that has achieved a 50%+ conversation-to-appointment ratio with C-level sales prospects for more...
Presentation Skills Training Business Training Works, Inc. offers onsite training workshops, seminars, and classes for groups. Our courses are designed for one-hour, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com.
AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location.
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Interpersonal Communication Skills This program is designed to assist in building successful interpersonal relationships and building skills in face-to-face communications, both professionally and personally. The course addresses three major skill area: analyzing and understanding yourself and others; listening productively; and asserting your thoughts and feelings in a constructive manner. Participants learn modes of more...
Emerging Leaders ...any s mission and vision. Planning for setbacks helps to overcome the problems that arise when things don t go according to plan.
Level II Leadership - Communicating with Others The next step to emerging as a leader is to develop your communication skills and learn how to adapt to the communication (or learning) styles of others. You will develop a style of communication that will lead more...
Creating Performance-Based SOWs ...s how to plan for upcoming performance-based contracting, overcome service contract performance problem, draft and complete PBC Statements of Work, facilitate the creation of key PBC SOW measurements, and effectively measure contractor performance under performance based service contracts. Topics include performance based service contracting (PBSC), conducting market research, evaluating user more...
Leadership Skills Learn how leadership is required to simply overcome the dynamic environment of modern business often populated by hostile competitors, demanding customers and reticent personnel. The ability to lead, and the traits and behaviors associated with leadership are the central focus of this training pack. more...
Leading Employees Through Change Give change agents the business skills to implement change more quickly and effectively. Understand the 4 Stages of Change and identify anticpated resistance points. Develop proactive management actions to increase acceptance and coach employees through a smoother change transition. Strengthen the importance of executive and management role models as change agents. more...
Powerful Presentation Skills Training Programs, Seminars, and Coaching on how to become a dynamic, engaging, confident speaker. See immediate dramatic improvements and start looking forward to your next presentation rather than dreading it.
Overcome your fear of speaking, gain the respect you deserve from your audience, take command of the room, get your message across in a succinct and powerful manner, and learn all the more...
Give your business permission to soar - Break through the damaging effects of stress
The effect that stress has on us depends on how we handle it. This class will discuss some of the triggers and physiology of stress and suggest tools to try to take those limiting blinders off your business. The class will focus on an organizing and central intelligence within each of us that can lift us beyond our problems and into a new perspective. more...
Improved Project Management and Planning A course for those who want to IMPROVE their job performance. Learn the skills that will deliver projects on time and within budget. Develop the skills necessary to overcome the most common project management problems. more...
The Basics of Team Building This is a course for Managers/Supervisors who need to set rules to govern member behavior, team meetings, team structure and to orient new members.
Gain a clear understanding of how to start and build a team and the key components in productive teams. Learn how to manage team conflict, overcome resistance, and establish effective training. more...
Ergonomic Solutions Ergonomic Solutions helps organizations create a more ergonomically sound working environment and overcome the high cost of RSI's and MSD's. more...
Consultative Selling ...sing
Types of objections
Common objections
Three steps to overcome the objection
Buying signals
Closing techniques
Module 5: Managing Difficult Situations
Four types of situations
Three steps to defuse the situation
Managing feelings
Problem solving skills
Follow Up and Reinforcement
Participants will complete an Action Plan during the course. The plan applies the learning to selling more...
The Mindset of Really Big Impact Selling ..."I choose how much I sell each month since Tony helped me overcome my fears!"
Daphne Khor,
Jardine C&C
Singapore
"A lot to learn as it is about changing our mindset too."
Bernie Chue Siong Yee
Aviva Insurance
Singapore
"The team are on 35% ahead by 1st quarter. And are more focused, relaxed and easier to deal with."
Alvin
Mitsubishi Sales Manager
Jardine C&C
Audience
Sales Teams, Self more...