Online Overcome eLearning - Training Resources

Cisco CCNA Configuring Frame Relay and ISDN ...Relay. Disadvantages of the star topology and how you can overcome these disadvantages is discussed. The two types of sub-interfaces, point-to-point and multipoint are examined. You will also learn the commands required for configuring Frame Relay, how you can configure static routes for enabling Frame Relay or configure a router to create dynamic Frame Relay maps by using LMI. This unit  more...

Mastering Cold Calls Course description -- There are some specific strategies that can help a sales person become more confident and competent in making cold calls, and this course has them. It describes both the technical and the psychological techniques and methods to help you overcome your apprehension and conduct a call that gets results. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape  more...

Finding Your Life Balance ...a balanced life are, and how to apply a basic strategy to overcome these obstacles. Finally, you will learn about the role of the individual in relation to the organization he works in, and how this impacts on his life. Are you working for an organizational culture which fits you? Are you in balance with your job? Do you have the right kinds of working relationships?Only through properly  more...

Managing the Change Process Picture the scene. You've just started a new job and it's everything you've ever wanted. You find your desk, meet your new colleagues, and try to carry on with your life. But things are different. Your PC isn't in the same place, the cafeteria doesn't have your favorite coffee, and your chair isn't quite right. This is how change feels. You're disoriented--things still work, but not in the same  more...

The Automotive Industry Overview Version 2 Trends in the automotive industry are considered a barometer of a mature economy. The industry has been going through some dramatic changes in the last few years, and major manufacturers, including the Big Three (General Motors, Ford, and DaimlerChrysler) and their suppliers, are reorganizing to be competitive in the global marketplace. In the unrelenting push for lower costs, operational  more...

The Pharmaceutical Industry Overview Version 2 Billions of people around the world depend on the pharmaceutical industry to help them live longer, healthier, and happier lives. However, the pharmaceutical industry is continually tasked with alleviating its own ailments, including slow growth and declining profitability owing to pricing, safety, marketing and regulatory issues. In order for companies to remain competitive in a highly regulated  more...

The Food and Beverage Industry Overview Version 2 "The discovery of a new dish does more for human happiness than the discovery of a new star," says Anthelme Brillat-Savarin in his famous work, The Physiology of Taste. However, when leading food and beverage manufacturers introduce more than 15,000 new products every year with an average success rate of only 25 , such happiness can be fleeting. Few industries have as much pressure placed upon  more...

The Health Care Industry Overview Version 2 There is growing evidence that the current health systems around the world will be unsustainable if they go unchanged over the coming years. The health care industry is under constant pressure to streamline operations and cut extraneous spending, while providing quality, safe, and cost-effective care to its patients. In addition, operating in a highly regulated environment, industry players need  more...

The Manufacturing Industry Overview Version 2 "Business has only two functions - marketing and innovation." Companies in the manufacturing industry seem to be taking this lesson from the legendary management guru, Peter F. Drucker, very seriously now. The manufacturing industry - the powerhouse driving many economies - has been reeling under the most challenging time in its history. Manufacturers are striving to be more innovative, compete  more...

The Insurance Industry Overview Version 2 The insurance industry has its share of risks and opportunities. While providing risk coverage to individuals and businesses, insurers are striving hard to manage their own risks in the wake of natural and human-made disasters, financial setbacks, and governance scandals. As margins are squeezed in the face of low underwriting profitability and the cushion of investment returns begins to shrink,  more...

Emotions Mindsets and Coaching ...hey are feeling negative about the coaching experience or overcome with anxiety about poor workplace performance, they are unlikely to be receptive--no matter how valuable your insight may be. Getting in tune with your coachee's emotions is something that will take time. But you need to remotivate and reinvigorate them if you want to get results from your coaching session. Your coachees'  more...

Delegation the Personal Approach Have you delegated tasks only to later find out that the task wasn't completed properly or that it wouldn't be completed on time? Perhaps you need to reevaluate your delegation skills. This course will help you work more effectively with employees in a delegation situation. As you progress through the "Delegation: the Personal Approach" course, you will discover several important factors about  more...

Proactive Approaches to Stop Negativity Quite often you may have found it difficult to communicate with a negative thinker. It is quite possible that the negative thinker remained closed to what you were saying. Instead of getting frustrated with the situation, using the right confrontational or coaching skills would help the negative thinker to see reason. This course offers you proven methods to help a negative thinker overcome  more...

Call Center Customer Service ...e for people in your situation. This course will help you overcome reservations about customer service in a call center setting. This course for potential or new call center agents is designed to introduce the learner to the necessary information and tools required to professionally handle customer service calls in a call center environment. Becoming a great customer service representative  more...

Interacting with the Customer Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome  more...

Discovering What Your Customers Want ...an, the result is frequently customer dissatisfaction. To overcome this risk, you must begin by developing a customer satisfaction system before you develop the survey. In this course, you'll explore the bottom-line payoffs for building customer satisfaction. You'll discover the elements of an effective customer satisfaction system. Most important, you'll learn how to discover what your  more...

Communicating for Contacts ...n interesting and interested conversationalist and how to overcome the inherent shyness that many people experience when faced with a room full of strangers. The course also gives practical strategies for "networking" effectively in common business environments such as trade shows, conferences, or business socials. Armed with these skills, your confidence will soar, and you will cruise through  more...

Listening Basics Do you sometimes feel like you are not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication  more...

Virtual Team Management - Developing Virtual Teams In Virtual Team Management: Developing Virtual Teams, you will learn about the nature of virtual teams, including the characteristics and types of virtual teams. You will also learn what needs virtual team members have, as well as the types of technology virtual teams use to communicate. In addition, you will learn how virtual teams can overcome trust and communication barriers, as well as how to  more...

Changing Corporate Culture ...ctices that until now have defined the workplace. You can overcome ingrained attitudes by learning how a diversity initiative differs from federal mandate, why some workers will object to the concept of diversity, and how to handle their opposition. This course describes the challenges of providing a climate of acceptance, explains policies and practices that further the goal of diversity, and  more...

Succession Planning Management So, you have a succession plan and you've identified some problems. What do you do now? By taking this course, you will learn how to establish a leadership and talent development program that will ensure your succession plan achieves its goals. You will also learn how to overcome some common challenges that management teams face when trying to find the right people for a position. Since succession  more...

Managing as Coach and Counselor ...ology to use them all. You'll also discover techniques to overcome employee resistance. Another key learning module is designed to get your workers past the confusion or mistrust that comes with having a new kind of boss. After all, if you are suddenly "coach," as opposed to supervisor, they'll need thoughtful dialogue as to why you've changed your approach, and what you hope to accomplish.  more...

Organizational Learning - Transferring Knowledge Within an Organization In ?Organizational Learning: Transferring Knowledge Within an Organization,? you will learn to use management tools and identify challenges encountered when using technology for knowledge transfer. You will also learn how to encourage knowledge transfer through employee empowerment and incentives, as well as how to address and overcome transfer reluctance.  more...

Executive Level Leadership - Change and the Executive Leader Executive Level Leadership: Change and the Executive Leader addresses the change process, ways to identify resistance to change, and how to overcome that resistance. In addition, this program covers trust-building methods, power-sharing techniques, and how to keep employees informed during the change process. This program also covers pitfalls to avoid during the change process.  more...

Sales Skills Overcoming Obstacles ...eared toward their client's key issues, as well as how to overcome a customer's objections. Learn To Complete a key-issues matrix when speaking to clients. Ask specific questions to help them understand clients' decision-making practices. Complete nine steps when creating a sales presentation.  more...

Professional Selling Over the Phone Prospecting ...th prospects. Identify ways to overcome negative experiences. Follow the process for maintaining a positive attitude. Audience The target audience for this series is Inside and Outside Sales Representatives, Sales Managers, Account Managers and Customer Services Representatives that use the phone in any part of the sales cycle.  more...

Consulting Skills Serving as an Internal Consultant ... implementing internal change. Overcome resistance to internal consultants. Audience The target audience for this series is Internal and external consultants, senior managers, directors, and executives who wish to learn more about completing the consulting process successfully. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits  more...

Diversity Diversity in the Workplace ...hips with others. They learn to differentiate between-and overcome-stereotyping, prejudice, and discrimination. They acquire the communication skills they need to build on the advantages that a diverse workplace offers. Learn To: Define the many facets of diversity and explore how they can benefit individuals and organizations. Using the iceberg model as a metaphor for understanding  more...

Self Development Motivating Yourself to Perform ...ployees learn how to apply strategies that enable them to overcome procrastination. They also learn how to apply self-discipline and practice self-leadership concepts in order to foster motivation and perform at a high level. Learn To Use strategies to overcome procrastination. Enhance self-discipline with affirmations.  more...

Self Development Improving Your Memory ...about how to become organized. The program details how to overcome everyday forgetfulness, how to use mnemonic devices, and how to manage information. In addition, the program examines how lifestyle can affect the performance of the student's memory. Learn To Recognize properties that affect how well you remember information. Identify  more...

Time Management Overcoming Challenges ...managing information and offers the student techniques to overcome time management challenges. The program also covers handling interruptions, keeping meetings productive, and organizing paperwork, identifying and overcoming personal time wasters. Learn To Identify guidelines for minimizing interruptions from visitors. Follow steps  more...

Career Development Developing a Career Strategy ...oose a way to identify skills. Overcome pitfalls of career exploration. Follow steps for setting career goals. Identify stages of career development. Follow steps for planning a career strategy. Audience Professionals who want to develop career goals and strategies to be successful.  more...

Business Travel Safety Safety Measures for Travelers ...elines for disabled travelers. Overcome travel barriers for disabled people. Audience The target audience for this program is anyone who travels for business purposes. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...

Organizational Skills Time Management ...tween important and urgent issues. Overcome the tendency to procrastinate. Simulation Overview: In this simulation, you are dealing with personal time management issues while addressing the needs of several employees. You must determine which issues are most important to address at any given time. Unit 3: Coordinating Time  more...

Cross Cultural Business Comm Understanding Cultural Differences ...mples of cultural values. Select ways to help someone overcome culture shock. Identify examples of how gender differences affect communication. Choose the correct definition of convergence. Identify the appropriate amount of personal space in cultures that value space. Categorize a given topic as being acceptable or unacceptable to discuss in an e-mail. Audience  more...

Interpersonal Communication Effective Communication ... to feedback. In this program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication. Choose an effective channel based on network structures. Respond effectively to receiver feedback. Reduce verbal  more...

Effective Presentations The Presentation Process ...delivering presentations to large groups and to help them overcome their nervousness about giving their presentations. Unit 3: Delivering the Presentation (0.5 - 1 hour) Use seven aspects of your voice to improve your delivery. Apply five elements of nonverbal communication to improve your delivery. Assess the audience  more...

Listening Skills Listening Challenges ...overcome listening problems and enable him or her to communicate more effectively. It identifies barriers to listening and provides useful guidelines for improving the learner's listening skills. This course concentrates on how to interpret, use, and improve body language as a form of communication. Finally, it identifies common listening styles so the learner can encourage others to listen.  more...

Customer Relationship Mgt eCRM ...res of eCRM. Identify ways to overcome the disadvantages of eCRM. Identify eCRM opportunities for automating a company a a s sales processes. Identify the types of eCRM users. Identify ways a company can customize its eCRM marketing efforts. Identify  more...

Leadership Development Delegation In Leadership Development: Delegation, you will develop the skills needed to fulfill the role of a delegator and then use the delegation process to achieve organizational success. This program will help you use delegation to achieve greater results that will benefit everyone in your organization. Learn To Identify a delegator's responsibilities.  more...

Leadership Development Motivation ...simulations, you will be provided with the opportunity to overcome motivation problems and encourage employees who are facing various obstacles Learn To Identify the factors that can lead to low motivation. Understand the difference between personal and social needs. Choose the best motivator for a given  more...

Women in Leadership Leadership Roles Styles ...to achieve her current level of success, Robin has had to overcome many barriers to leadership, and because of this, she is very active in trying to address similar barriers within Icon. Today she will be testing your understanding of barriers to leadership with a series of questions and scenarios for you to evaluate. Unit 3: Understanding Leadership Styles (1 - 2 hours)  more...

Strategic Decision Making Advanced Decision Making ...actions for overcoming groupthink. Overcome groupthink. Demonstrate an understanding of how to overcome decision-making barriers. Simulation Overview: In the simulation at the end of this unit, you will meet with Jessica Stone, an accomplished Project Manager in Icon's San Francisco Division. As a new  more...

Business Problem Solving Problem Solving Fundamentals ...onses to problems, identify types of problem solvers, and overcome barriers to problem solving. Learn To Avoid an inadequate response to a problem. Select the information that you should know about a problem. Ask appropriate questions when problem solving. Identify the elements  more...

Business Problem Solving Problem Solving Teams ... barriers to their solutions. Overcome barriers of problem-solving teams. Conduct a meeting. Motivate a team member. Follow guidelines for effective communication. Manage conflict within your problem-solving team. Audience The target audience for this  more...

Employee Performance Providing Feedback ... after they receive feedback. Overcome barriers to giving constructive feedback. Handle difficult feedback situations. Audience Managers and employees who want to improve their ability to give effective feedback. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU  more...

Essentials of Management Maintaining a Productive Workplace ...tivity. In addition, managers learn how to help employees overcome three main productivity problems encountered in the workplace. Learn To Ask six questions that will help you improve productivity. Follow five guidelines for offering employees feedback. Brainstorm ideas for improving productivity.  more...

Value Chain Management Managing the Transition to a Value Chain ... management. Identify ways to overcome motivation and measurement challenges when managing change. Differentiate between quality and productivity challenges when implementing change. Recognize the challenges posed by benchmarking when managing change. Audience Participants in this course may be Involved in  more...

Change Management Managing Change ...ractice your skills as you work with various employees to overcome the problems encountered when making changes in your organization. Learn To Identify the different levels of change. Develop the traits of a change leader. Prepare a plan for a change. Identify why employees  more...

Managing the Expert Understanding Experts ...ven situation. Help an expert overcome burnout. Identify the steps for setting an effective goal. Identify factors to evaluate when monitoring an expert's performance. Provide feedback during a performance evaluation. Audience The target audience for this series is managers,  more...

Managing the Expert Managing the Unique Needs of Experts ... Identify the steps for helping an expert overcome the use of unethical politics. Help an expert overcome the use of unethical politics. Help an expert manage overload. Identify the barriers of experts managing experts. Audience The target audience for this series is managers, directors, and  more...

Project Leadership Leading the Project Team ...g risk in project management. Overcome the challenges of leading project teams. Identify ways to motivate team members according to their personalities. Audience The target audience for this series is project managers who are responsible for managing and leading their project team. Deployment Options e-Learning Accreditation  more...

Team Leadership Conducting Productive Team Meetings Team Leadership: Conducting Productive Team Meetings gives the student an overview of conducting meetings in a team setting and explains the development of meeting agendas. The program covers in detail the steps for developing agendas and conducting team meetings, the different types of meetings, and the guidelines for preventing ineffective team meetings. Learn To  more...

Team Leadership Promoting Your Team s Effectiveness ...ormance. Follow guidelines to overcome a team's ineffectiveness. Take action to prevent the negative effects of diversity in your team. Follow steps to measure individual and team performance. Audience Managers and team leaders who are responsible for a team's effectiveness in an organization. Deployment  more...

Team Conflict Overcoming Conflict with Communication ... conflict. Audience Team members who need to learn to overcome conflict when communicating with other team members. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding Communication (0.5 - 1 hour) •  more...

Team Participation Teamwork Fundamentals ...the various stages of team building and understand how to overcome common problems that teams encounter. Learn To Differentiate between traditional and self-directed work teams. Address problems that occur within a team. Identify your responsibilities as a team member. Set  more...

Virtual Teams The Fundamentals ...n a virtual setting, and the obstacles virtual teams must overcome for success. Learn To List the main types of alternative office arrangements. Apply techniques to overcome the challenges of teleworking. Identify four ways virtual team members can communicate. Select  more...

Virtual Teams Communicating Effectively ...virtual team setting. Participants will also learn how to overcome barriers to virtual team communication, as well as what technological innovations facilitate communication among virtual team members. Learn To Use the communication design process to enhance communication in a virtual team. Use the TRUST acronym to make virtual team  more...

Virtual Teams Participating in Virtual Meetings ...ual team. Apply techniques to overcome a virtual meeting's ineffectiveness. List the four stages of a virtual team's social dynamics. Apply six steps to enhance a virtual team's decision-making process. Apply techniques to overcome challenges virtual team members encounter when making  more...

Virtual Team Mgmt Developing Virtual Teams ...nicate. In addition, you will learn how virtual teams can overcome trust and communication barriers, as well as how to replace informal training on a virtual team and how to select virtual team members. Learn To Match the five types of virtual teams with their correct descriptions. Identify the three needs of a virtual team member.  more...

Cross-Functional Teams Selecting Cross-Functional Team Members ... need to consider potential barriers that will need to be overcome by the cross-functional team leader. Unit 2: Identifying Cross-Functional Team Members (0.5 - 1 hour) Identify the qualifications of cross-functional team members. Identify the criteria used in selecting cross-functional team members. Identify the reasons  more...

Organizational Learning Transferring Knowledge within an Org ...empowerment and incentives, as well as how to address and overcome transfer reluctance. Learn To Identify technology used to transfer knowledge. Identify ways to overcome the challenges of transferring knowledge through technology. Follow guidelines for fostering employee involvement.  more...

CIW Database Specialist Part 1 Introduction to Database Design ... the problems that relational databases were developed to overcome. o Identify requirements and scope for the analysis phase. o Identify guidelines for processing information in the analysis phase. o Identify criteria for selecting a database management system (DBMS) during the design phase. Audience The intended audiences for this course include individuals who design, implement, and  more...

Business Etiquette Communicating in Today s Workplace ...nversationalist. Identify the actions you can take to overcome a conversational faux pas. Identify the responsibilities you should fulfill to prepare for a meeting. Avoid negative action during a meeting. Identify the actions you can take for building rapport with callers. Identify a well-written subject line. Sequence the features of a business letter in the order they  more...

Frontline Leadership Knowledge in the Workplace ...t. You must follow the process for helping your employees overcome obstacles that could prevent them from exchanging knowledge. Unit 3: Using Technology to Exchange Knowledge (1 hour) Identify the benefits of using technology to exchange knowledge. Identify ways to correctly use technology to exchange knowledge. Simulation  more...

Motivation Empowering to Increase Motivation ... will learn how empowerment affects the workplace, how to overcome barriers that hinder empowerment, and how an empowerment plan can be developed. You will also learn how to recognize empowerment, the benefits of empowerment, and how to prepare to empower employees. By learning how to decide who to empower, how to manage empowered employees, and what characteristics organizations should have to  more...

Executive Level Leadership Change The Executive Leader ...rocess, ways to identify resistance to change, and how to overcome that resistance. In addition, this program covers trust-building methods, power-sharing techniques, and how to keep employees informed during the change process. This program also covers pitfalls to avoid during the change process. Learn To Identify the three phases of the change process.  more...

Organizational Behavior The Organizational System ...l behavior. • Help a group overcome a barrier caused by organizational structure. • Identify elements of the job characteristics model that affect employee satisfaction. • Determine the most appropriate method of job redesign for an employee. • Implement one method of job  more...

Supply Chain Management Principles and Concepts ... transitioning from level 1 to level 2. Select steps to overcome obstacles when transitioning from level 1 to level 2. Identify elements of success at level 2 of supply chain management (SCM). Unit 3: Overcoming the Difficult Transition From Level 2 to Level 3 Identify benefits of transitioning to level 3. Identify obstacles encountered when transitioning from level 2 to level 3.  more...

Advanced Six Sigma Leading Six Sigma Deployment ...loying and participating in Six Sigma. Identify ways to overcome resistance to change. Unit 2: Planning for Six Sigma Deployment Identify activities that should be the focus of Six Sigma deployment planning when time to begin deployment is short. Identify actions to take prior to setting up Six Sigma training. Identify issues that are often overlooked during deployment planning.  more...