Overview

Dealing with Challenging Behavior ...ices for community participation. This module provides an overview and demonstration of common strategies for dealing with challenging behaviors. Course objectives include knowledge of basic terminology and principles of least intrusive models of treatment. Sequenced, interactive instruction includes: Definition of least intrusive principles of treatment Positive programming and consumer  more...

Leading the Charge: Maximizing Gains and Minimizing Grief of Change and Transition ...Overview In an era when the only constant is change, organizations are continually being challenged to juggle volatile markets and more demanding stakeholders with shell-shocked employees bracing for the next onslaught. Never before have organizations in all sectors faced such a turbulent environment. A successful outcome depends on the ability of managers at all levels to lead, motivate, and  more...

Inspiring Excellence: Developing Peak Performers ...Overview Workplace excellence peak performance has never been more important than it is today for individuals at all levels within an organization. Expectations have never been higher, and a manager s role in employee development has become critically important. The manager acting as coach supports employees in both career development and performance enhancement. This workshop offers a road  more...

New Manager Institute : Core Skills Development Series ...Overview Making the transition into the role of new manager requires specific skills and capabilities to ensure success even for seasoned professionals. Our New Manager Institute Core Skills Development Series provides invaluable training for: New managers who need foundational skills Existing managers wishing to refresh their knowledge and skills Managers new to your company to ensure  more...

Working Remotely: How to Stay Connected and Effective ...Overview Remote workers face a completely different set of challenges than co-located ones. Opportunities for miscommunication abound, and anxiety arises about missing out on the natural networking and visibility that come with being in the office. How do you build relationships with peers and coworkers when you re not there to sign the group birthday cards? Successful remote leaders and  more...

Embracing the Future: Successfully Navigating Change and Transition ...Overview Change or die is an evolutionary imperative for organizations today. Employees can act as facilitators, barriers, or saboteurs, depending on how they view a change. Companies can t afford to ignore the power the change targets have on the overall success of the organizational transition process. A successful outcome depends on the ability of employees to accept and rally around the  more...

Creating a Collaborative Culture: Improve Results by Pulling Together ...Overview Conflict between corporate departments is a hidden cost that drains organizational productivity and directly impacts the bottom line. Different functional areas are in the awkward position of competing for resources while depending on each other for support. Customer Service is frustrated with Sales, Operations is at war with HR, Marketing can t get Legal to approve the advertising it  more...

Five Essentials for Building High Performance Teams ...Overview The sooner team members make the transition from I to we, the more productive the team will be. The team s chemistry and culture have as much influence on its success as any other aspect. Ultimately, its success depends on each member understanding and maximizing his or her own value on the team and capitalizing on contributions of those who are different. Teams are the most  more...

Groundbreaking Sales II: The Power of Understanding Core Needs ...Overview Zig Ziglar had it right you really can have everything you want if you are first willing to help others get what they want. Did you know that addressing the core needs and values of potential clients has a direct impact on sales success? It s one thing for a client to face a choice among a group of similar competitors and quite another if one of the options is presented with an  more...

Introduction to SOA - Concepts, Technologies, & Management This is a fundamental introductory course to service oriented architecture (SOA). It explains the main benefits of implementing SOA in organizations, and elaborates on SOA models that can help the enterprise adopt SOA strategies. The course outlines business and IT imperatives, and provides a broad SOA solution overview of current SOA technologies, products, methodologies, and processes. The  more...

Microsoft Windows 2000 Network and Operating System Essentials This course is to provide individuals who are new to Microsoft Windows 2000 with the knowledge necessary to understand and identify the tasks involved in supporting Windows 2000 networks. This is an introductory course designed to provide an overview of networking concepts and how they are implemented in Windows 2000.  more...

Microsoft Office XP Training This Office XP course will give new Office users a quick jump-start on the major applications in the suite. It will include a broad overview of the components of Office 2003, followed by a quick introduction to Word, Excel, Access, and  more...