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ITIL reg V3 Overview ITIL® V3 Overview  more...

Program Management Overview Program Management Overview  more...

Excel 2002 Basic ... Opening Excel About Workbooks The Title Bar Menu Bar Overview Standard Toolbar Overview Formatting Toolbar Overview Displaying Other Toolbars Repositioning A Toolbar Docking A Toolbar Hiding A Toolbar Overview Of Task Panes Switching Between Task Panes Hiding The Task Pane Showing The Task Pane The Formula Bar The Insert Function Button The Name Box The Worksheet Area Column  more...

Powerpoint 2002 Basic ...iew Changing Views The Drawing Toolbar The Status Bar Overview Of Task Panes Switching Between Task Panes The Slide Layout Task Pane Applying A Layout About Placeholders Color Schemes Closing The Task Pane Opening The Task Pane Entering Text Selecting Text Changing The Font Changing Font Size The Increase Font Size Button The Font Dialog Box Applying A Text Effect Previewing  more...

Powerpoint 2002 Advanced ...ns Introduction Lesson Objectives Opening PowerPoint Overview Of Templates Design Templates Content Templates Creating A Presentation From A Content Template Modifying A Presentation Inserting A Slide From Outline Inserting Slides From Files Adding A Presentation To Favorites List Other Information Meeting Minders Meeting Minutes Creating Action Items Schedule A Meeting  more...

Word 2002 Basic ...on Objectives Opening Word 2002 The Title Bar Menu Bar Overview Standard Toolbar Overview Formatting Toolbar Overview Displaying Other Toolbars Repositioning A Toolbar Docking A Toolbar Hiding A Toolbar Overview Of Task Panes Switching Between Task Panes Showing & Hiding The Task Pane Horizontal Ruler Overview The Status Bar Exploring Views Print Layout View Normal View Web  more...

Word 2002 Intermediate ...AutoText Introduction Lesson Objectives Opening Word Overview Of Task Panes Opening An Existing Document Switching Between Task Panes The Clipboard Task Pane The Basic Search Task Pane Hiding The Task Pane The Ask A Question List Box Hiding White Spaces Showing White Spaces Multiple Selections Revealing Formatting Comparing Formatting AutoCorrect Demonstration The AutoCorrect  more...

Word 2002 Advanced ...emplates & Directories Introduction Lesson Objectives Overview Of Templates Creating A New Template Creating A Form Template Entering Field Labels The Insert Table Button The Draw Table Button Hiding Gridlines Inserting A Text Form Field Modifying A Text Form Field Adding Help To A Form Field Using Text Form Fields For Numbers & Calculations Creating A Check Box Form Field  more...

Developing Your Direct Reports ...fessional development objectives. This course provides an overview of the importance and benefits of developing your direct reports as a manager, and tactical strategies for doing so. Specifically, this involves an examination of the steps required to assess the development needs of your employees by differentiating individual requirements. Also covered is the importance and methods for  more...

Retaining Your Talent Pool Retaining Your Talent Pool Employee retention remains a critical issue that no corporation is immune to. For a company to remain successful and competitive, it must keep its biggest assets its people engaged and committed for the long term. It's a known fact that even the most lucrative compensation plan alone is not enough to keep your much-needed employees from moving on, so your  more...

Configuring Outlook 2007 for Exchange Server 2007 Configuring Outlook 2007 for Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) Using Exchange Server 2007 with Outlook 2007 as your e-mail client provides an easy and convenient way to collaborate with colleagues, as well as a high level of messaging security. Outlook 2007 is designed to take advantage of all the  more...

An Overview of Database Design An Overview of Database Design To describe the process of relational database design to model real-world concepts  more...

Chlorine Safety Chlorine Safety Chlorine is one of the 90 elements essential to daily life, along with oxygen, hydrogen, and carbon. Chlorine is used in many processes, including electronics, water purification, synthetics, and medicines. Around 12 million tons of chlorine are produced for such purposes in North America alone. The Occupational Safety and Health Administration (OSHA) recognizes chlorine as a  more...

Benzene Awareness Benzene Awareness Benzene is a volatile chemical formed from both natural processes and human activities. Natural sources of benzene include emissions from volcanoes and forest fires. Benzene is also a natural part of crude oil, gasoline, and cigarette smoke. Benzene is widely used in the United States, ranking in the top 20 chemicals for production volume. It is primarily used as a solvent,  more...

Behavior Based Safety for Supervisors ... This course is intended to provide supervisors with an overview of the concepts of behavior-based safety. This training will aid those supervisors who have not used these techniques in their day-to-day duties and responsibilities in the past. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to:  more...

Discover Word 2007 Level 1 ...BASICS Introducing Word 2007 Office 2007 Overview Word 2007 Overview The Ribbon The Title Bar & Quick Access Toolbar The Office Button Create, Open And Navigate Documents Creating A New Document Use A Template Open An Existing Document Navigating With The Mouse Navigating With The Keyboard View Documents  more...

Discover Powerpoint 2007 Level 1 ... Introducing PowerPoint 2007 Office 2007 Overview PowerPoint 2007 Overview Screen Layout Screen Layout The Title Bar And Quick Access Toolbar The Office Button The Ribbon (Overview) PowerPoint Ribbon Tabs Using The Keyboard Presentation Views Changing Views Normal View Slide Sorter View Slide Show  more...

Discover Outlook 2007 Level 3 ... 1. WORK WITH CONTACTS Contacts Overview The Contacts Folder Contact Views Navigate Contacts Create Contacts Create A Contact Create A Contact From A Mail Message The Contact Form The General Page The Details Page The Activities Page The Certificates Page The All Fields Page Manage Contacts  more...

Discover Outlook 2007 Level 2 ... 2. WORK WITH CALENDARS Calendar Overview The Outlook Calendar Calendar Items Calendar Views Work With Your Calendar The Calendar Window Appointments The Date Navigator Use The Date Navigator Use The Go Menu Print A Calendar Calendar Print Options Schedule Appointments Make An Appointment  more...

Discover Outlook 2007 Level 1 ...ICS Introducing Outlook 2007 Office 2007 Overview Outlook 2007 Overview Screen Layout Title Bar, Menus & Toolbars Outlook Panes Outlook Today The Outlook Ribbon The Microsoft Office Button Customize Outlook Outlook Options Customize The Quick Access Toolbar Outlook Navigation Navigating Folders  more...

Discover Access 2007 Level 1 ...ESS 2007 Access 2007 Basics Office 2007 Overview Access 2007 Overview Screen Layout Getting Started The Ribbon The Title Bar & Quick Access Toolbar The Office Button The Navigation Pane Create And Open A Database What Is A Database? Creating A New Database Open An Existing Database Customize Access  more...

Discover Excel 2007 Level 3 ...OLLABORATE WITH OTHERS Share Excel Data Overview Distribute Workbooks Proofing Your Workbook Add Comments To A Worksheet E-mailing Or Faxing A Workbook Share Workbooks Create A Shared Workbook Resolve Conflicts Track Changes Workbook Protection Protecting Your Workbook Allowing Users To Edit Ranges  more...

Discover Excel 2007 Level 1 ...ASICS Introducing Excel 2007 Office 2007 Overview Excel 2007 Overview Screen Layout The Ribbon The Title Bar & Quick Access Toolbar The Microsoft Office Button Create & Open A Workbook What Is A Workbook? Creating A New Workbook Use A Template Open An Existing Workbook View A Workbook What Is A View? Use  more...

Specifying and Assigning Resources in Project 2007 Specifying and Assigning Resources in Project 2007 Microsoft In Microsoft Office Project 2007, people, equipment, and materials are collectively referred to as "resources." A large part of a project manager's responsibilities is managing these resources, whether that be assigning resource work times, leveling resources that are overallocated, and overseeing the budgeting and costs of  more...

Oracle Database 10g Creating Databases Oracle Database 10g: Creating Databases Oracle To provide an overview of Oracle database and instance architecture and demonstrate how to use the Database Configuration Assistant  more...

Oracle Database 10g The SQL Loader and PL SQL Oracle Database 10g: The SQL*Loader and PL/SQL Oracle To provide an overview of how to use the SQL*Loader and PL/SQL in an Oracle 10g database  more...

Oracle Database 10g Oracle Net Services and Shared Servers Oracle Database 10g: Oracle Net Services and Shared Servers Oracle To provide an overview of Oracle Net Services and Shared Server  more...

Estimating and Budgeting Project Costs ...to cost to meet the project goal. This course provides an overview of estimating and budgeting project costs in the Project Cost Management knowledge area, and introduces best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) - Fourth Edition, published by the Project Management Institute (PMI ). Specifically, this course covers gathering cost information  more...

Controlling Costs ...success and failure of a project. This course provides an overview of the Control Costs process. It introduces the best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) - Fourth Edition, published by the Project Management Institute (PMI ). Specifically, the course examines the inputs, tools and techniques, and outputs of the Control Costs process. In  more...

Integrated Initiation and Planning ...eract smoothly. In this course, learners will be given an overview of the Project Integration Management knowledge area. They'll be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition published by the Project Management Institute (PMI ). Specifically, learners will be introduced to Project Integration Management and its  more...

Managing Projects within Organizations ... toward achieving its objectives. This course provides an overview of the project management discipline as outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) - Fourth Edition published by the Project Management Institute (PMI ). Specifically, it introduces the characteristics of a project, the responsibilities that accompany project management, and the differences  more...

Project Management Overview ...Overview PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Every project is different. Some are small and straight forward. Others are large and complex. Most are somewhere in the middle. Even though every project is unique, they all have certain attributes in common. Every project has a similar life cycle,  more...

Project Management Process Groups ...h to close-out. In this course, learners will be given an overview of the project management process groups as defined in A Guide to the Project Management Body of Knowledge (PMBOK ) Guide Fourth Edition published by the Project Management Institute (PMI ). Specifically, learners will be introduced to the following project management process groups: Initiating, Planning, Executing, Monitoring &  more...

Project Quality Planning ...ct's lifecycle. In this course, learners will be given an overview of the project quality management knowledge area. They'll be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition published by the Project Management Institute (PMI ). Specifically, learners will be introduced to the three processes in the quality management  more...

Quality Assurance and Quality Control ...and adhered to. In this course, learners will be given an overview of the quality assurance and quality control processes within the project quality management knowledge area. They'll be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition published by the Project Management Institute (PMI ). Specifically, learners will be  more...

Defining and Sequencing Project Activities ...e (PMI ). Specifically, learners will be provided with an overview of the Project Time Management knowledge area and the interrelation with the process groups. The course also explores project activities and activity attributes, and the method of developing network diagrams, including dependency determination and applying leads and lags. This course provides a foundational knowledge base  more...

Estimating Activity Resources and Durations ...e (PMI ). Specifically, learners will be provided with an overview of establishing resource requirements, sources of activity duration information, and methods of estimating activity durations. Some of the duration estimating techniques taught in this course include analogous estimating, parametric estimating, and using three-point estimates. This course provides a foundational knowledge base  more...

Controlling Managing and Closing a Project PRINCE2 2009-aligned ... a complete and controlled close. This course provides an overview of the PRINCE2 processes related to controlling, managing and closing a project. PRINCE2 is recognized as an international standard for process-based project management. It is the standard method for project management in the UK. This course is designed to assist learners in preparation for the PRINCE2 Foundation certification  more...

Working with Difficult People How to Work with Manipulative People Working with Difficult People: How to Work with Manipulative People Have you ever dealt with someone at work who tried to get you to agree to something you really didn't want to do? Some people just seem to want things their way, even if it is not the best for the team or organization. During your career, it is likely that you'll come across coworkers who use manipulation to get what they  more...

Antitrust - Overview ...Overview Antitrust laws prohibit business practices that undermine competitiveness or are considered to be unfair. The term 'antitrust' derives from US legislation that was originally formulated to combat business trusts now commonly known as cartels. There are three major federal antitrust laws: the Sherman Antitrust Act, the Clayton Act, and the Federal Trade Commission Act.  more...

Office XP for the Advanced User Office XP for the Advanced User Microsoft To provide an overview of the new features and feature enhancements in the following Microsoft Office XP applications - Access, Publisher, FrontPage, and SharePoint Team Services  more...

New and Enhanced Features for End-Users in Office XP New and Enhanced Features for End-Users in Office XP Microsoft To provide an overview of the new and enhanced features in the following Microsoft Office XP applications - Word, Excel, Outlook, and PowerPoint  more...

Foreign Corrupt Practices Act ...of obtaining or keeping business. This course provides an overview of the FCPA. It illustrates how the Act can impact your business and gives advice on the steps you can take to make sure that your business adheres to the provisions of the Act. This course was developed with subject matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan  more...

Intellectual Property Overview ...Overview Employees are often confronted with the responsibility of protecting a company's intellectual property rights, while still communicating the company's identity or ideas to internal and external customers. How do employees perform this function effectively? This course explains the basic types of intellectual property, the legal protections in place, and the potential consequences  more...

Rightful Employment Termination ...l and fair manner. This course is designed to give you an overview of how to "rightfully" terminate an employee because of a layoff (reduction in force), performance problems, or misconduct while avoiding or being able to successfully defend wrongful termination claims. This course was developed with subject matter support provided by the Labor and Employment Practice Group of the law firm of  more...

Using Adobe Reader 8 Using Adobe Reader 8 Adobe Adobe Reader 8 is free software that allows you to view and work with Portable Document Format (PDF) files. This course explores the core features and functionality of Adobe Reader 8, including an overview of the work area, using forms, searching and reviewing PDF files, customizing the interface, and using the application's accessibility features. The advanced  more...

Introduction to Business Analysis Essential Competencies ...o be successful in this function. This course provides an overview of what business analysis is, including fundamental concepts and knowledge areas as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). This course also covers the essential competencies required for effective business analysis,  more...

Introduction to Business Analysis Planning ...equired for project deliverables. This course provides an overview of planning a business analysis approach, using techniques like the decision analysis approach, process modeling and structured walkthroughs as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). This course also provides an  more...

Planning Business Analysis Communication Monitoring ... of successful business analysis. This course provides an overview of planning business analysis communication using techniques like the structured walkthrough as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). This course also provides an overview of the plan requirements management process,  more...

Business Analysis Requirements Elicitation ...lan to address stakeholder needs. This course provides an overview of requirements elicitation as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). Specifically, this course introduces the importance of activities like brainstorming to prepare for requirements elicitation. Techniques for  more...

Business Analysis Requirements Management Communication ...communications with stakeholders. This course provides an overview of managing solution scope and requirements using techniques like baselining and problem tracking as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). This course also covers maintaining and preparing requirements with a  more...

Business Analysis Enterprise Analysis ...stifiable before implementing it. This course provides an overview of enterprise analysis as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). Specifically, this course details defining business needs and gaps, assessing capability gaps, and determining a solution approach. This course also  more...

Business Analysis Verify and Validate Requirements ... and who can work on the project. This course provides an overview of requirements analysis activities as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). Specifically, this course covers the purpose and techniques for defining assumptions and constraints. This course also provides a  more...

Business Analysis Solution Assessment and Validation ...luating the solution performance. This course provides an overview of solution assessment and validation as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). Specifically, this course introduces the elements and techniques for assessing a proposed solution, allocating requirements, and  more...

Outlook XP Proficient Expert ...Introducing Outlook XP - What Is Outlook XP? - Outlook Overview - Integration With Other Applications - Outlook Or Outlook Express? Screen Layout - Title Bar, Menus & Toolbars - The Outlook Panes - The Folder List Help In Outlook XP - Ask A Question - Microsoft Outlook Help E-mail E-Mail Overview - Introduction To E-Mail - E-Mail Addresses Use Address Books - What  more...

Accident Investigation and Reporting ...stigation and Reporting This course will provide an overview of accident investigation and reporting procedures. The accident investigation and reporting process helps to provide a safe working environment by determining the causes of an accident, then reporting them so that accidents can be prevented in the future. The content in this course is designed to comply with the intent of the  more...

Used Oil Management ...tive. The goal of this training is to provide you with an overview of the used oil management programs and explain the different regulatory scenarios that apply to used oil. The training also provides basic information for used oil handlers whose activities are regulated by the Used Oil Management Standards. The content in this course is designed to comply with the intent of the applicable  more...

Universal Waste Rule Training ...Waste Rule Training This one hour training gives an overview of the Universal Waste Rule. This rule provides generators with a more flexible approach for managing certain widely-generated, low-risk hazardous waste streams. The flexibility is intended to encourage resource conservation, as well as the diversion of universal wastes from landfills. The content in this course is designed to  more...

Environmental Regulations Overview ...Overview This one-hour course provides an overview of the major environmental laws and regulations of our time and the specific standards that outline requirements to comply with them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define the purpose of the Toxic Substances Control Act (TSCA); specify  more...

Workplace Safety Orientation ...strial safety fundamentals. It was designed to provide an overview of some of the basic concepts and techniques used in modern industry to protect workers. It also describes the purpose of the following safety programs: Hazard Communication; Bloodborne Pathogen Safety; Lockout/Tagout; Confined Space Entry; Emergency Response; Respiratory Protection; Personal Protective Equipment; Hearing  more...

Regulatory Overview HAZWOPER ...Overview (HAZWOPER) This one-hour course provides information about the history, purpose, and mission of key regulatory agencies including OSHA, EPA, and DOT. The intent of the course is to provide the learner with an understanding of the sources of regulatory occupational safety and health work practices and standards. The content in this course is designed to comply with the intent of  more...

Laboratory Safety ...overview course is designed for employees who work in an industrial, clinical, or academic laboratory setting. It will serve to educate the laboratory employee to diverse safety and health concerns related to their job. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify general requirements of the  more...

Hot Work Permits ...ot work permit program. This 30-minute course provides an overview of an OSHA-compliant hot work permit program, including the permit process, roles and responsibilities, and controls used to minimize the risk of fire. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify key elements of a hot work permit  more...

Used Oil Management ...tive. The goal of this training is to provide you with an overview of the used oil management programs and explain the different regulatory scenarios that apply to used oil. The training also provides basic information for used oil handlers whose activities are regulated by the Used Oil Management Standards. The content in this course is designed to comply with the intent of the applicable  more...

The Role of Ethics in Project Management ...ethical issues. In this course, learners will be given an overview of the role of ethics in project management. Specifically, learners will be introduced to the Project Management Institute (PMI ) Code of Ethics and Professional Conduct. These are standards that are supported by values identified by practitioners around the world as essential to ensure the integrity of the project management  more...

ITIL reg V3 Overview Creating a Service Culture ...Overview: Creating a Service Culture Organizations around the globe rely on information technology now more than ever in order to survive and thrive in today\'s competitive environment. But how do you balance the growing need for information technology management with tried and true business practices? How do you align processes, people, and systems while maintaining and improving your  more...

ITIL reg Overview Certification and Benefits ...Overview: Certification and Benefits It's widely accepted that certification in a particular subject area builds credibility and trust in your work and performance. Obtaining ITIL V3 certification positions you as a highly-regarded asset to your colleagues, organization, and industry. But how do you know exactly what level of certification is right? And what specific areas, whether it be  more...

ITIL reg V3 Overview Introduction to the ITIL reg V3 Framework ...Overview: Introduction to the ITIL® V3 Framework A process or group of processes in place to manage the work of an organization, regardless of how meticulous and detailed it may be, is useless without being organized in some fashion. A planned structure is essential for ensuring success in managing IT functions in any organization. This course provides an introduction to the ITIL V3  more...

Employee Sexual Harassment Awareness ...Overview/Description Sexual harassment can have a disastrous impact on victims, offenders, and the company in which the offense occurs. Training employees in the essentials of prohibited conduct is an important part of reducing liability and maintaining a professional work environment. This course helps participants identify two types of sexual harassment, and recognize behaviors that may be  more...

Project Organization Planning Risk PRINCE2 2009-aligned Project Organization, Planning & Risk (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation An effective project management methodology requires a foundation of core themes that allow Project Managers, Project Boards and project team members to organize and control the project management process. These themes are the building blocks of good project management. The  more...

Overview of Project Mgmt PRINCE2 2009-aligned ...Overview of Project Mgmt. (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation Project-based operations have become a key factor in today's business world. The importance of choosing a well planned and proven method for managing projects is a challenge for organizations across the board. If you think about it, almost every work effort is a project, from  more...

Cisco CVOICE 8 0 Gatekeeper Cisco Unified Border Element Cisco CVOICE 8.0: Gatekeeper & Cisco Unified Border Element Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Gatekeepers play a major part in medium and large H.323 VoIP network solutions. Gatekeepers allow for dial-plan scalability and reduce the need to manage global dial plans locally. This course describes the functions  more...

Introducing Cloud Computing Introducing Cloud Computing This course explores the evolution and definition of cloud computing and cloud services. It provides a look at the key characteristics that make cloud services unique and very valuable to some business scenarios. The course serves as a basic technology overview of the concepts and strategies emerging from the cloud and aims to provide the background needed to  more...

Creating Interactive Pages in Dramweaver CS4 Creating Interactive Pages in Dramweaver CS4 Adobe Adding interactivity to web pages enhances the functionality and overall appeal of a site. Dreamweaver CS4 allows developers to increase web site interactivity by using forms and behaviors. The application also includes the Spry framework for Ajax, allowing Dreamweaver users with no advanced programming knowledge to quickly and easily  more...

Web 2 0 Fundamentals ...eing passive users of a web site. This course provides an overview of what Web 2.0 is and the role that the Web 2.0 technologies play. Specific topics covered include an introduction to Web 2.0, the impact of social networking, and Web 2.0 development technologies including HTML, XML, JavaScript, Ajax, mashups, SOAP, web services, and Representational State Transfer (REST) services. This course  more...

Web Development Fundamentals ...evelopment Fundamentals This course will provide an overview of the concepts and skills necessary to design and publish a web site. It will cover how to use HTML and CSS to develop web site content. It will also provide an overview of the role of languages such as DHTML, XHTML, XML, and JavaScript in web site implementation. It also introduces the user to advanced web techniques such as  more...

Fundamentals of Purchasing Vendor Management Fundamentals of Purchasing & Vendor Management Purchasing and vendor management are important organizational functions. An organization's purchases account for a large share of its total costs. The changing nature of today's business environment and the move toward decentralization have extended the purchasing function to departmental levels so that it also includes non-purchasing  more...

Performance Appraisal Essentials 360-Degree Appraisals Performance Appraisal Essentials: 360-Degree Appraisals By gathering information from many different people, a 360-degree appraisal gives a complete portrait of behavior on the job one that looks at people from multiple perspectives. This type of appraisal incorporates feedback from peers, managers, customers, and direct reports, as well as from the appraisee. And when feedback from all  more...

Operations Management Product Service Management Operations Management: Product & Service Management Product and service management is the process of designing, creating, and maintaining a product or service through all stages of its lifecycle. It involves a wide range of operations, marketing, and sales related activities. These activities encompass the entire range of product life cycle - from the conception of a new product or service  more...

Value Stream Mapping in Lean Business Value Stream Mapping in Lean Business Processes are a part of every business. It is important to graphically depict these processes so areas of waste can be identified and eliminated, creating a more efficient, profitable, and lean organization. This course will enable the learner to create and interpret both current and future-state value stream maps and to recognize how a value stream map  more...

Application Platform Services within MOSS 2007 ...2007 and InfoPath Forms Services. This course provides an overview of these services and describes how to utilize InfoPath, what Single Sign-on credentials are and how to use them with the BDC and web services, and finally how to perform document conversion within MOSS 2007. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist  more...

Creating Business Intelligence Solutions with MOSS 2007 ...e intelligent business solutions. This course provides an overview of the features that accomplish this and specifically how to use them to display data using Excel Services, create trusted workbook locations, process data from Windows SharePoint Services, and how to utilize reporting and key performance indicators in MOSS 2007. This course is one of a series in the SkillSoft learning path that  more...

Integrating Business Data Using MOSS 2007 ...ess data into their applications. This course provides an overview of those features and how to use them to create Line of Business LOB systems using the Business Data Catalog BDC, how to display and index data from external sources using the BDC, and how to use the BDC to interact with entities. This course is one of a series in the SkillSoft learning path that covers the objectives for the  more...

Managing Enterprise Content with MOSS 2007 ...ft SharePoint Portal Server 2003. This course provides an overview of Microsoft Office SharePoint Server 2007 and describes the principal features employed when managing enterprise content including document policies, managing records, and creating and deploying web content. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist  more...

SAP BusinessObjects Overview ...Overview SAP One of the most valuable assets an enterprise can possess is data - information acquired and stored in the process of carrying out everyday business activities. This includes data regarding customers and potential customers, employee-related information, data gathered concerning competitors, and information pertaining to products. In order to take full advantage of its  more...

SAP Business One Introduction for End Users SAP Business One: Introduction for End Users SAP SAP Business One is a comprehensive set of integrated business management applications. Business One provides an entire set of core modules, including financials, sales, operations, customer management, and logistics, which enable a small-sized to medium-sized enterprise to manage all aspects of the business. This course provides an overview  more...

Information Risk Mgmt Program Framework Risk Assessment ...information security manager. This course will provide an overview of information risk management, as well as examine the elements that come into play when creating an information risk management plan and the frameworks and methodologies that are used. This course also examines risk assessment, with special attention to methods of risk identification, risk analysis, and the calculations used  more...

HIPAA Privacy Essentials ...overview of HIPAA (the Health Insurance Portability and Accountability Act), outlining the main components and identifying who is covered by the Act. It examines the privacy provisions under HIPAA as they relate to protected health information (PHI). This course helps employees and business associates of covered entities recognize the key provisions of HIPAA, how their organizations are  more...

Overview of SAP Solutions ...Overview of SAP Solutions SAP SAP provides software systems to automate and integrate business operations across a wide range of activities from the front office to the back office, the field, and the factory floor. Large, integrated systems like SAP are commonly known as ERP (Enterprise Resource Planning) solutions. SAP has a range of ERP solutions which will help to integrate your  more...

OVERVIEW OF SAP FOR PROJECT TEAMS OVERVIEW OF SAP FOR PROJECT TEAMS SAP  more...

Configure IP Addressing Windows Services in Windows Server 2008 ...ndows 2008 DHCP by way of DHCPv6. This course provides an overview of networks, hosts, subnet masks, and how subnetting plays a role in efficient network management. It explores some of the more advanced points of network management including IPv4 and IPv6 addresses, static and dynamic DHCP, and the configuration of various DHCP options. This course is one in a series that covers the objectives  more...

Exchange Server 2010 Administrative Tools Exchange Server 2010 Administrative Tools Microsoft Microsoft Certified Technology Specialist Exchange Server 2010, Configuration (Exam 70-662) The Exchange Management Console (EMC) and the Exchange Management Shell (EMS) are still the primary management tools for Exchange Server 2010. The Exchange Control Panel (ECP) is a new browser-based tool that allows administrators and end users to  more...

VMware Workstation 7 Managing Virtual Machines ...e Workstation and hosted virtual machines. It provides an overview of the menu options and interface used to manage your virtual machines and explores common VM configurations settings including the ability to connect various hardware devices. Also covered are the use of teams in organizing your virtual machines, Workstation's unique record and playback functionality, the use of ACE packages,  more...

VMWARE OVERVIEW VMWARE OVERVIEW VMware  more...

VMware Workstation 7 Getting Started with Virtual Machines ...machines using VMware Workstation. It begins with a basic overview of virtualization and virtual machines, the relationship between the host and guest systems, and the general requirements for running VMware Workstation. The course then gives an overview of the range of guest OSes supported and outlines the installation options available, including the installation of the VMware Tools on guest  more...

VMware Datacenter Overview ...Overview VMware Virtual environments have gone past the single machine, and now can be created to represent entire corporate infrastructures, allowing for a much smaller hardware footprint, and thus saving companies a great deal of money. This course examines virtual infrastructures, and the evolution of the vSphere 4 environment and the products that are found in that environment.  more...

VMware Server Overview ...Overview VMware Virtualization allows multiple, resource-intensive applications to be run on one physical system. VMware ESX and VMware ESXi are bare-metal hypervisors, which can install directly on top of a physical server, sharing their resources with the host, and with each other. VMware Server is a hosted virtualization platform that can be installed like an application onto an  more...

VMware Desktop Overview ...Overview VMware Desktop operating systems are at the forefront of most offices today. VMware desktop virtualization technologies allow for multiple operating systems to be run on a single physical computer. Some examples of this would be Windows applications running on a Mac with VMware Fusion or several Windows and Linux applications running simultaneously on Windows or Linux computers  more...

Virtualization with VMware An Overview ...Overview VMware Virtualization has become increasingly desirable in today's IT infrastructures. Companies from small start-ups to enterprise environments are turning to virtualization, not only for testing, but also for full production environments now. This course examines the history of virtualization, the concepts behind virtualization, and how virtual machines and virtual  more...

Cisco Route 1 0 Implementing Path Control Cisco Route 1.0: Implementing Path Control Cisco Cisco Certified Design Professional (CCDP ) 642-902 Implementing Cisco IP Routing (ROUTE) v1.0 Policy-based routing allows administrators to route traffic along specific paths according to their needs and gives you greater flexibility in determining traffic patterns and best routes. Sometimes, simple destination-based routing is not  more...

Server Application Virtualiztion in MS Win Server 2008 ...n solutions provided by Windows Server 2008, including an overview of the Microsoft SoftGrid Application Virtualization Platform and how it is used to provide a virtual deployment of applications in your enterprise. The course covers the objectives for Microsoft exam 70-647 PRO: Windows Server 2008, Enterprise Administrator. Passing the prerequisite MCTS exams and this Professional Series exam  more...

Improvements to Role Services in Windows Server 2008 R2 Improvements to Role Services in Windows Server 2008 R2 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Active Directory Configuration (Exam 70-640) Windows Server 2008 introduced the compartmentalization of server functions into server roles and role services and presented Server Manager as a convenient, central location for installation and administration of those  more...

The Consumer Electronics Industry Overview Version 1 ...Overview: Version 1 The Consumer Electronics industry is made up of companies from around the world that manufacture electronic audio and video equipment for individual consumers and businesses. In this fast-moving industry, where some products are lucky to have a shelf life of more than a year, companies need to be able to adapt quickly. In addition, they face challenges related to  more...

The Aerospace Defense Industry Overview Version 1 ...Overview: Version 1 The aerospace and defense sector is an international multi-billion dollar industry. Key stakeholders include aircraft and aircraft component manufacturers, civil and military avionics service providers, governments, and privately funded research and development organizations. These organizations deliver aircraft and their components, as well as software and systems,  more...

The Capital Markets Industry Overview Version 1 ...Overview: Version 1 The capital markets industry is an exciting, fast-paced, and volatile industry. Comprised of investment banks, securities firms, and a variety of other stakeholders, the industry helps companies and governments raise long-term funds on the capital markets. The industry participants deliver various services to their clients, such as underwriting and acting as agents in  more...

The Chemicals Industry Overview Version 1 ...Overview: Version 1 The chemicals industry is comprised of thousands of companies throughout the world that use basic raw materials to produce chemicals that have commercial value to consumers and other industries. These chemicals are used to produce plastics, synthetic fibers, lightweight automobile parts, fertilizers, cosmetics, household materials, computers, and many more products.  more...

The Broadcasting Entertainment Industry Overview Version 1 ...Overview: Version 1 The Broadcasting & Entertainment Industry is tasked with engaging its consumers with new and traditional forms of entertainment. The industry players deliver films, television programs, music, radio programs, electronic media, books, news, and an ever expanding array of entertainment products. It provides its customers throughout the world with access to these  more...

The Banking Industry Overview Version 3 ...Overview: Version 3 The banking industry is a vital component to individual, business, national, and global financial well-being. This industry builds and maintains financial relationships with customers of all sizes to supply financial products and services that stimulates economic growth. The industry players produce an assortment of services from savings accounts to home and business  more...

The Utilities Industry Overview Version 1 ...Overview: Version 1 The utilities industry is essential to modern living and the modern economy. It provides safe sources of drinking water, proper sewage disposal, and reliable heat sources for homes and businesses. It also provides a reliable source of electrical energy to operate the machinery, equipment, and appliances that are vital to a region's prosperity and growth. This  more...

The Retail Industry Overview Version 3 ...Overview: Version 3 The retail industry provides consumers with goods and services for their everyday needs. Comprised of a variety of stakeholders, this industry offers customers the flexibility to buy products from around the world, which requires industry players to have a global supply chain that ensures their products can be cost-effectively sourced from various locations and  more...

The Education Industry Overview Version 1 ...Overview: Version 1 The education industry provides its students with the knowledge and skills to adapt to a continually changing working world. The industry consists of an expanding array of organizations that seek to provide lifelong learning to its customers. These organizations include traditional colleges and universities as well as companies focused on training and development for  more...

The Telecommunications Industry Overview Version 3 ...Overview: Version 3 The Telecommunications Industry is to the modern world what the central nervous system is to the human body. Made of a complex set of sectors and subsectors and a variety of stakeholders, this industry builds, maintains, and operates networks to supply an essential service to customers globally. The industry players produce communication equipment and deliver a set of  more...

The Insurance Industry Overview Version 3 ...Overview: Version 3 Comprised of a variety of stakeholders, the Insurance industry provides products and services that are designed to protect businesses and individuals from risks. The industry players deliver risk coverage, while attempting to manage their own risks in an environment that is subject to regulatory requirements, competitive forces, margin pressures, and changing customer  more...

The Federal Government Industry Overview Version 3 ...Overview: Version 3 The federal government industry is the world's largest service provider with primary responsibility to provide essential services to its citizens funded through its collection of taxes. A federal government is usually comprised of a host of governmental departments and various stakeholders, which can include, but are not limited to, individual states, provinces, and  more...

The Information Technology Industry Overview Version 3 ...Overview: Version 3 The information technology industry plays a unique role in helping companies conduct their businesses in the modern era. Industry participants must be highly competitive to provide the latest technological advances. It provides value to customers by embracing new trends, such as cloud computing, virtualization, and mobile application solutions to keep their customers  more...

Caring About Your Direct Reports ...Overview/Description To manage well, you need to develop many different skills, among which is the ability to show care and appreciation for your employees. It's important to remember that the people who work for you have hopes, goals, and aspirations as well as fears, anxieties, and doubts. To have good relationships with your direct reports, you need to recognize their humanity and care  more...

Building Lasting Customer-Brand Relationships Building Lasting Customer-Brand Relationships The focus of brand management today is on building lasting relationships between a brand and its customers. Effective brand relationship management involves knowing a brand's customers and being aware of their changing needs and behaviors. It also involves looking for new ways to deepen the attachment between a brand and its customers. This  more...

Introducing Agile Software Development Introducing Agile Software Development Agile software development is an iterative, incremental approach to developing and releasing software. Agile principles include commitment to timely and ongoing software deliveries, changing requirements, simplicity in approach, and sustainable development cycles. The Agile method also promotes self-organizing, self-empowered, self-monitoring teams and  more...

Information Security Governance Overview ...Overview ISACA Certified Information Security Manager Certified Information Security Manager® Information security governance is a major part of the job role of an information security manager. The goal of information security governance is to establish and maintain a framework to provide assurance that information security strategies are aligned with the business objectives and  more...

Government Contracting Essentials ...Overview/Description This course will provide a resource for employees of organizations who do business with the federal government and who therefore need to know how various federal laws that govern the contracting process affect their operations. Note that there may be special local or state rules that also apply, but those are not addressed in this course. This course was developed with  more...

Installing Configuring MS Sharepoint 2010 ...e to make key business decisions. This course provides an overview of SharePoint 2010 Server architecture and the basic requirements to set up a SharePoint 2010 Server within your organization. The course also demonstrates how to set up and use the configuration tools to deploy SharePoint 2010 Server for the first time. This course is one of a series in the SkillSoft learning path that covers  more...

Creating Interactive Web pages in Dreamweaver CS3 Creating Interactive Web pages in Dreamweaver CS3 Adobe Adding interactivity to web pages enhances the functionality and overall appeal of a site. Dreamweaver CS3 allows developers to increase web site interactivity by using forms and behaviors, and enables users to organize site components into layers. The application also includes the Spry framework for Ajax, allowing Dreamweaver users  more...

Working with Documents in Word 2003 Working with Documents in Word 2003 Microsoft To provide an overview of the document formatting, navigation, and recovery features in Word 2003  more...

Advanced Formatting in Word 2003 Advanced Formatting in Word 2003 Microsoft To provide a detailed overview of the advanced page formatting features in Word 2003  more...

Advanced Data Manipulation Features in Word 2003 Advanced Data Manipulation Features in Word 2003 Microsoft To provide a detailed overview of the tools available for advanced data manipulation in Word 2003  more...

Using Tables Charts and Graphics in Word 2003 Using Tables, Charts, and Graphics in Word 2003 Microsoft To provide a detailed overview of using tables, charts, and graphics  more...

Advanced Document Features in Word 2003 Advanced Document Features in Word 2003 Microsoft To provide a detailed overview of the advanced document features available for use in Word 2003  more...

Collaborative Features in Word 2003 Collaborative Features in Word 2003 Microsoft To provide a detailed overview of the collaborative features in Word 2003  more...

Basic Features of Excel 2003 Basic Features of Excel 2003 Microsoft To provide an overview of the basic features of Excel 2003  more...

Excel 2003 Formulas and Functions Excel 2003 Formulas and Functions Microsoft To provide an overview of the calculation features in Excel 2003  more...

Advanced Data Management in Excel 2003 Advanced Data Management in Excel 2003 Microsoft To provide an overview of the advanced data management and organizational features in Excel 2003  more...

Advanced Data Analysis in Excel 2003 Advanced Data Analysis in Excel 2003 Microsoft To provide an overview of the advanced data manipulation and analysis features in Excel 2003  more...

Printing and Working with Graphics and Objects in Publisher 2003 Printing and Working with Graphics and Objects in Publisher 2003 Microsoft To provide an overview of printing, inserting, and modifying graphics and objects in Publisher 2003  more...

Working with E-mail and Web Sites in Publisher 2003 Working with E-mail and Web Sites in Publisher 2003 Microsoft To provide an overview of how to create e-mail publications and web sites in Publisher 2003  more...

Working with Mail and Catalog Merges in Publisher 2003 Working with Mail and Catalog Merges in Publisher 2003 Microsoft To provide an overview of mail and catalog merges in Publisher 2003  more...

Advanced Design Techniques and Printing with Publisher 2003 Advanced Design Techniques and Printing with Publisher 2003 Microsoft To provide an overview of advanced design techniques and printing in Publisher 2003  more...

Creating Documents in Word 2002 Creating Documents in Word 2002 Microsoft To provide an overview of the features and tools used for creating documents in Word 2002  more...

Working with Documents in Word 2002 Working with Documents in Word 2002 Microsoft To provide an overview of the document formatting, navigation, and recovery features in Word 2002  more...

Advanced Formatting and Navigation in Word 2002 Advanced Formatting and Navigation in Word 2002 Microsoft To provide a detailed overview of the advanced formatting and navigation features in Word 2002  more...

Advanced Document Features in Word 2002 Advanced Document Features in Word 2002 Microsoft To provide an overview of the advanced document features and tools in Word 2002  more...

Collaborative Features in Word 2002 Collaborative Features in Word 2002 Microsoft To provide a detailed overview of the collaborative features in Word 2002  more...

Basic Features of Excel 2002 Basic Features of Excel 2002 Microsoft To provide an overview of the basic features of Excel 2002  more...

Optimizing Excel 2002 Optimizing Excel 2002 Microsoft To provide an overview of the calculation, chart-creation, and web-enabled features in Excel 2002  more...

Advanced Data Management in Excel 2002 Advanced Data Management in Excel 2002 Microsoft To provide an overview of the advanced data management and organization features in Excel 2002  more...

Advanced Data Manipulation and Analysis in Excel 2002 Advanced Data Manipulation and Analysis in Excel 2002 Microsoft To provide an overview of the advanced data manipulation and analysis features in Excel 2002  more...

Intermediate Access 2002 Intermediate Access 2002 Microsoft To provide an overview of the features and tools in Access 2002 for the intermediate end-user  more...

Advanced Database Design in Access 2002 Advanced Database Design in Access 2002 Microsoft To provide an overview of advanced database design in Access 2002  more...

Introducing Outlook 2002 Introducing Outlook 2002 Microsoft To provide an overview of the basic communication capabilities and organization features of Outlook 2002  more...

Cisco IINS 1 0 LAN SAN Voice Endpoint Security Cisco IINS 1.0: LAN, SAN, Voice & Endpoint Security Cisco Cisco Certified Network Associate Security (CCNA Security) 640-553 Implementing Cisco IOS Network Security 1.0 It is important to have a good understanding of the additional aspects of network security, such as LAN, storage area network (SAN), voice, and endpoints. An understanding of how to place emphasis on Layer 2 and host security  more...

Cisco IUWNE 1 0 Unified Wireless Network Basic Architecture ...on, benefits, and components. In addition, it provides an overview of the primary Cisco APs and WLAN Controllers used in deployment. This course also describes Cisco's wireless LAN controller, its hardware and configuration. The course also covers how lightweight access points (APs) associate and communicate with wireless LAN (WLAN) controllers to obtain software, configurations, and to access  more...

Cisco IUWNE 1 0 WLAN Security Basics ...more secure, than wired networks. This course provides an overview of WLAN security and shows the steps required to ensure privacy in wireless networks as well as some of the advanced features that Cisco networks have to increase wireless network security. This course also explains the configuration of basic WLAN security and describes centralized WLAN authentication. This course maps to the  more...

Developing Web Apps With VB 2008 and ASP NET 3 5 ...ntaining backwards compatibility. This course provides an overview of how to develop web applications with Visual Basic 2008 and ASP.NET 3.5. Topics covered include how to create web forms with server controls, using event handlers, utilizing state-management capabilities, and implementing globalization and accessibility in a web application. This course is one of a series in the SkillSoft  more...

ASP NET AJAX and Client-Side Scripting With VB 2008 and ASP NET 3 5 ...T AJAX and client-side scripting. This course provides an overview of what ASP.NET AJAX is and demonstrates how to utilize ASP.NET AJAX and client-side script in web applications using Visual Studio 2008. Specific topics covered include the support for AJAX in the latest version of ASP.NET, how web forms can take advantage of ASP.NET AJAX controls, what the client-side library is and how both  more...

XML Mobile Web Apps with VB 2008 and ASP NET 3 5 ...creating mobile web applications. This course provides an overview of the XML support provided by ASP.NET 3.5 and Visual Studio 2008. Specific topics covered include using LINQ to XML, how to read and write XML, and how to use XPath to process XML data. The course also explores the provided support for mobile web applications including their creation and device specific customization. This  more...

NET Framework 4 0 Web Apps with Visual Studio 2010 and VB 2010 ...ntaining backwards compatibility. This course provides an overview of how to develop web applications with Visual Basic 2010 and ASP.NET 4.0. Topics covered include how to create web forms with server controls, using event handlers, utilizing state-management capabilities, and implementing globalization and accessibility in a web application. This course is one of a series in the SkillSoft  more...

NET Framework 4 0 Client-Side Scripting AJAX with VB 2010 ...T AJAX and client-side scripting. This course provides an overview of what ASP.NET AJAX is and demonstrates how to utilize ASP.NET AJAX as well as client-side script in web applications using Visual Studio 2010. Specific topics covered include client-side scripting and the Document Object Model, the support for AJAX in the latest version of ASP.NET, ASP.NET AJAX controls, using jQuery to call  more...

SQL Server 2008 Database Monitoring and Performance ...ver 2008 includes the Activity Monitor, which provides an overview of the system's performance in real-time. And the Database Engine Tuning Advisor enables administrators to analyze a database's workload and then implement recommendations to provide better performance for the database. SQL Server 2008 provides a Resource Monitor, which allocates specific resources, and a data collector, which  more...

Implementing SQL Server 2008 Integration Services ...essary to create business solutions. This course gives an overview of the importance of business intelligence in today's competitive market and introduces the capabilities provided by SQL Server 2008 Integration Services, Reporting Services, and Analysis Services. It then focuses on the use of SQL Integration Services as a data integration solution and outlines the installation and  more...

Deploying SQL Server 2008 Integration Services Package ... be deployed to a production server. This course gives an overview of the package deployment options available, the preparations of packages for deployment using package configurations, and the creation of a deployment utility. It also covers the methods used to install packages once deployed to the server, including the use of the Package Installation Wizard. The course also discusses the  more...

Deploying Delivering SQL Server 2008 Reporting Services Reports ...a range of external applications. This course provides an overview of rendering report data to applications using the Report Server Web Service, Report Viewer controls, and URL access. Also discussed are options that can be configured for the delivery of reports, including the use of report subscriptions, schedules, cached reports, and the use of snapshots. This course is one of a series in the  more...

Managing SSIS Packages in SQL Server 2008 ... managed by administrator and users. This course gives an overview of the logging feature and how to use it to enable logging on packages, the event handling process in Integration Services, and the debugging options used. The course also describes best practices for securing packages during development, deployment, and operation using roles, package protection levels, and digital certificates.  more...

Operations Mangement Inventory Management Operations Mangement: Inventory Management Inventories include an organization's raw materials, work in process, supplies used in operations, and finished goods. A major part of organization's capital and costs are involved in maintaining and managing inventories. Consequently, organizations work to achieve an ideal size of inventory to reduce costs and improve the bottom line while ensuring  more...

SAP Supplier Relationship Management SAP Supplier Relationship Management SAP Supplier relationship management (SRM) involves collaboration with suppliers that are crucial to the success of an enterprise. The goal of SRM is to maximize the value of the collaborative relationships with suppliers. SAP SRM represents a strategic approach to procurement and supply that is tightly integrated with other components of the SAP Business  more...

The Oil and Gas Industry Overview Version 3 ...Overview: Version 3 The oil and gas industry is a key player in supplying the world's energy, transportation, petrochemical, and fertilizer needs. Comprised of both national and independent oil and gas companies, the oil and gas industry supplies the products needed to heat homes, provide transportation by running engines in motorized vehicles, increase food production through  more...

The Pharmaceutical Industry Overview Version 3 ...Overview: Version 3 The pharmaceutical industry provides an extensive range of medications to consumers throughout the world. Comprised of a variety of stakeholders, this industry is dependent on discovering and developing medicines, manufacturing these products commercially and marketing them to health officials or consumers. Industry players adopt unique strategies to overcome the many  more...

The Food Beverage Industry Overview Version 3 ...Overview: Version 3 The Food and Beverage Industry encompasses the production, processing, distribution, and sale of food and beverages to consumers. The industry is made up of a wide range of organizations from farmers who produce the raw material, to companies who process and package branded products, to retailers who supply food and beverages to their customers. The industry is very  more...

The Biotechnology Industry Overview Version 1 ...Overview: Version 1 Unlocking the potential of biotechnology entails turning scientific knowledge into products that can enhance, and even transform, the conditions of life. A relatively new but growing, global industry, biotechnology involves engineering biological molecules and microbes with desirable new properties. This re-engineering of natural organisms can lead to the development  more...

IT Project Management Essentials Introduction to IT Project Mgmt IT Project Management Essentials: Introduction to IT Project Mgmt. The successful delivery of information technology (IT) projects requires managers to adapt project management processes and tools to account for the specific characteristics of the IT environment. By applying these processes and tools in a way that suits the project type and complexity, managers can significantly improve  more...

Troubleshooting IE8 Encryption Issues in Windows 7 ...is course provides the desktop support technician with an overview of managing Internet Explorer 8, in particular, in relation to browser security features such as Enhanced Security Configuration, Security Zones, Trusted Sites, and Protected Mode. Also included are guidelines on how to handle ActiveX controls and browser add-ons. These types of add-ons can often cause errors or unexpected  more...

Protecting Windows 7 Against Malware Vulnerabilities ...ous software, how to identify possible infections, and an overview of the tools available to resolve any infection. It will also detail how Windows Firewall can be used to block unwanted content, but allow needed programs and services to be accessed. Also covered are the configuration options provided by the Advanced Security Snap-In, which provides advanced rules and monitoring settings for  more...

Designing a Sharepoint 2010 Physical Architecture Designing a Sharepoint 2010 Physical Architecture Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010 Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides an overview to planning SharePoint deployment, both logical  more...

Creating Interactive Web Pages in Dreamweaver CS5 Creating Interactive Web Pages in Dreamweaver CS5 Adobe Adding interactivity to web pages enhances the functionality and overall appeal of a site. Dreamweaver CS5 allows developers to increase web site interactivity by using forms and behaviors. The application also includes the Spry framework for Ajax, allowing Dreamweaver users with no advanced programming knowledge to quickly and easily  more...

Introduction to Information Security Introduction to Information Security To give an overview of information security in the business world.  more...

Getting Started with Windows 7 Getting Started with Windows 7 Microsoft The latest Microsoft operating system, Windows 7, is efficient, fast, and available in a variety of editions to suit different business and personal computer needs. This course introduces the main features of Windows 7 and provides an overview of the desktop, including the taskbar and the Start menu. It also demonstrates how to manage files and  more...

NET Framework 4 Web Apps with Visual Studio 2010 Visual C 2010 ...ntaining backwards compatibility. This course provides an overview of how to develop web applications with Visual C# 2010 and ASP.NET 4. Topics covered include how to create web forms with server controls, using event handlers, utilizing state-management capabilities, and implementing globalization and accessibility in a web application. This course is one of a series in the SkillSoft learning  more...

NET Framework 4 Client-Side Scripting AJAX with C 2010 ...T AJAX and client-side scripting. This course provides an overview of what ASP.NET AJAX is and demonstrates how to utilize ASP.NET AJAX as well as client-side script in web applications using Visual Studio 2010. Specific topics covered include client-side scripting and the Document Object Model, the support for AJAX in the latest version of ASP.NET, ASP.NET AJAX controls, using jQuery to call  more...

Union Awareness ...role in the modern workplace. This course will provide an overview of workers' rights under the various US labor laws, as well as employers' rights and obligations with respect to union activity. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the  more...

ITIL reg 2011 Edition Overview Creating a Service Culture ...Overview: Creating a Service Culture ITIL Organizations around the globe rely on information technology now more than ever in order to survive and thrive in today's competitive environment. But how do you balance the growing need for information technology management with tried and true business practices? How do you align processes, people, and systems while maintaining and improving  more...

ITIL reg 2011 Edition Overview Introduction to the ITIL reg Framework ...Overview: Introduction to the ITIL® Framework ITIL A process or group of processes in place to manage the work of an organization, regardless of how meticulous and detailed it may be, is useless without being organized in some fashion. A planned structure is essential for ensuring success in managing IT functions in any organization. This course provides an introduction to the ITIL  more...

ITIL reg 2011 Edition Overview Certification Benefits ...Overview: Certification & Benefits ITIL It's widely accepted that certification in a particular subject area builds credibility and trust in your work and performance. Obtaining ITIL certification positions you as a highly-regarded asset to your colleagues, organization, and industry. But how do you know exactly what level of certification is right? And what specific areas, whether it be  more...

ITIL reg 2011 EDITION OVERVIEW ITIL® 2011 EDITION OVERVIEW ITIL  more...

Introduction to HTML5 and CSS3 Introduction to HTML5 and CSS3 This course provides an overview of the changes to HTML5 and CSS3 from their previous versions. It introduces some of the key features of HTML5 and CSS3, and how to apply these features to create a simple HTML5 program styled with CSS3. This course also shows how supporting browsers will render the page and provides fallback solutions for non-supporting  more...

LD: Teaching Reading, Writing, and Math Presents an overview of issues that may arise when instructing reading, writing, and math to students with learning disabilities.  more...

Resume Writing This course demonstrates the process of writing a resume that will result in an interview. Designed for anyone who needs a resume, this course will guide students through the process. An overview of resumes including their use, what potential employers look for and styles will be discussed. Comparisons between the job market and individual goals will be made and applied to the process. A  more...

Hazardous Waste Management and Shipping for Environmental Professionals ...overview of hazardous waste management laws and regulations, a guide to complying with the myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment, storage and disposal facilities, and how to properly keep records for  more...

Beginning Webmastering Techniques( with site design/management focus ) ..., Adding audio, video and simple add-ons and also a broad overview of other Webmastering areas of speciality. Prerequisite: Some programming experience is helpful. Familiarity with networking concepts will also be helpful. Software/Hardware Requirement : A student will need to have access to a PC( 486 or higher ), internet connection through a modem with reasonable speed/DSL etc. Also students  more...

Technical Communication, an Introduction for Current Technical Writers, Editors & Designers ...overview of the whole field of technical communication. Expand your perspective. For current tech writers, editors, and designers. If you have been doing some form of technical writing, editing, or design for a while, but you wonder what the whole profession really involves, this course will expand your perspective, and help you polish your skills. You`ll learn how to articulate the benefits  more...

Electronic Commerce: Introductory Professional Level For the working professional and business entrepreneur--An overview course investigating the general structure of networks supporting the Internet and electronic commerce.  more...

Role of Theory in Learning and Instruction This course provides a comprehensive overview of the field of instructional design.  more...

Essential Legal and Ethical Principles of the Medical Office ...cs, bioethical issues and HIPAA. This program provides an overview of the laws and ethics to help the student give competent, compassionate care to patients that is also within acceptable legal and ethical boundaries. This course will also serve as a guide to help you resolve the many legal and ethical questions you may reasonably expect to face as a health care practitioner. FREQUENTLY ASKED  more...

Special Education: Autism and Mental Retardation Presents an overview of autism and mental retardation, including definitions and characteristics.  more...

Paralegalism Career Overview ... enhance a paralegal`s value in the workplace. Gaining an overview of the law can provide students with insight about this fast-growing area of the law.REQUIRED TEXT: West`s Paralegal Today: The Essentials. 2nd Edition. Roger LeRoy Millier & Mary Meinzinger Urisko. 2000. Delmar Publishing. ISBN: 0-7668-1016-X For this Basic Completion course, students will contact the instructor who will guide  more...

Introduction to Medical Transcription ...overview of typical medical transcription skills and training aptitude, so that a potential "wanna-be" MT may assess the capability and interest level. It also provides an overview of the industry itself, job opportunities, certification, and other related information. A great lead-in course to the Comprehensive Medical Transcription Training program. The course is designed to provide an  more...

Medical Office Specialist Training I (No Terminology) ...ent scheduling, reception, assisting, filing, billing, an overview of coding, collections, all that is necessary to work in or even move into management of a private health care practice. Shortly after enrollment you will begin receiving regular email notifications regarding your course of study. We will be asking how you are progressing in this class. It is your responsibility to respond to  more...

Overview of Legal Nurse Consulting This course is designed for registered nurses interested in Legal Nurse Consulting. In this introductory course you will examine the necessary skills and knowledge, review various jobs and services and find internet resources for learning and practicing Legal Nurse Consulting.  more...

Mastering RoboHelp Office 2002 ...Started introduces Help terminology; sample Help windows; overview of the RoboHelp and RoboHelp HTML desktops; how to choose the right Help format; and a comparison of Help features available from WinHelp, HTML Help, WebHelp, Oracle Help and Java Help. Working with Help Projects describes creating projects; compressing and compiling projects in RoboHelp; and generating projects in RoboHelp  more...

Taking Off In Travel - Instructor Led ...overview of the basics of the travel industry and career opportunities available. Enjoy a fun, realistic presentation of: air travel, car rentals, hotel accommodations, rail travel, tours, and cruises. Group travel, incentive travel, meetings and conventions, in-bound tourism, international travel and niche travel are also discussed. There will be opportunities for learning activities as well  more...

Authorware for Educators ...ware projects. Each lesson in the textbook begins with an overview of its contents and a series of short Authorware projects for you to complete. The textbook includes time limited Authorware software. An instructor is available by e-mail to answer questions about the projects. Taking this course is a very inexpensive way of learning how to develop multimedia programs using a popular authoring  more...

An Introduction to Food Handling Safety and Sanitation An overview of proper food handling while maintaining a high quality environment.  more...

An Introduction to Controlling Costs to Make Your Restaurant Profitable An overview course on how to manage costs associated with running food service facilities.  more...

Cisco CCNA Complete Set ...logies, router configuration basics, managing routers, an overview of TCP/IP and its protocols, the internetworking layer, IP addressing, an SNMP overview, IP routing concepts, static versus dynamic routing, distance vectoring, Link States, static routing configuration, IGRP configuration, Introduction to EIGRP, IPX routing, enabling IPX on Cisco Routers, Introduction to Apple Talk, Decnet  more...

Introduction To Internet Explorer 6 This course provides an overview of the Internet Explorer 6 Web browser.  more...

How To Master Supervision ...dresses four critical competence areas, beginning with an overview of successful supervision and attacking three major supervisory responsibilities leading meetings, managing projects, and delegating. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Supervisors in all functions face a daunting challenge as they bridge the gap  more...

Internet Basics Course description -- Although the Internet has been an integral part of many peoplea ™s lives for several years, there are many who are just now taking advantage of its many resources. This course is for those who have little or no previous exposure to the Internet. It includes the most common Internet terms, basic navigation information, an overview of the resources available online, and  more...

Pharmacy Technician Career Training Program ...ilable career options to Pharmacy Technicians and gain an overview of the field. You will also learn generalized pharmacy knowledge that is essential to any practice setting, such as how to read prescriptions, etc. Textbooks: The Pharmacy Technician 3rd Edition ISBN 0-89582-736-0 Medical Terminology with Human Anatomy 5th Edition ISBN 0-13-048706-6 Textbooks are purchased through Amazon.com  more...

Basics of Effective Selling ...nd end with the basic essentials. This course includes an overview of the selling process, and provides worksheets and checklists to take you from contact list through sales call and on to follow-up and referrals. There are tools for identifying the features and benefits of your product and service, doing a competitive analysis, and preparing your sales presentation. There are also practical  more...

Manufacturing Statistics Personal Training Library ...ining.) The DOE: Screening Experiments course provides an overview of the full family of experimental designs but focuses on Screening Experiments, arguably the most important in the family of Design of Experiments (DOE) for improving quality and productivity levels in manufacturing processes. You will learn how to set-up and conduct Screening Experiments using techniques developed by  more...

Six Sigma Black Belt Personal Training Library ...ining.) The DOE: Screening Experiments course provides an overview of the full family of experimental designs but focuses on Screening Experiments, arguably the most important in the family of Design of Experiments (DOE) for improving quality and productivity levels in manufacturing processes. You will learn how to set-up and conduct Screening Experiments using techniques developed by  more...

RCRA and DOT Refresher ...OT-RCRA hybrid "refresher" course. The course includes an overview of hazardous waste management laws and regulations, a guide to complying with the myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment, storage and  more...

RCRA Hazardous Waste Management for Generators ...that affect businesses. The course includes a history and overview of hazardous waste management laws and regulations, a guide to complying with the myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment, storage and  more...

Java 2 -- Handling Exceptions & Implementing Threads This unit describes exceptions, exception handling, threading, multithreading, the creation of threads, their classes and their use. This unit explains the basics of exception handling by introducing the concept and highlighting the advantages of exception handlers in a program. It draws a distinction between errors and exceptions. In this unit, you will learn about the keywords used in  more...

Java 2 -- java.lang Package ...overview of the java.lang package by explaining its classes, interfaces, and exceptions. This unit provides an overview of the java.lang package by explaining its classes, interfaces, and exceptions. It explains the importance of the java.lang package in Java programming. You will learn about the importance of the Object class, which is the super class for all Java classes. The unit also  more...

Java 2 -- Advanced Java ...ypes of reference objects. Finally, this unit provides an overview of the PhantomReference, WeakReference, Reference, and SoftReference classes. The second unit covers the architecture of the Java 2 security model. It explains the various mechanisms through which security is enforced in Java and lists the limitations that are imposed on applets. You will learn about the classes that are used  more...

Java 2 -- Enterprise Java ...program in the Java language. The first unit provides an overview of the JFC package and the Swing architecture. It explains the features of the Swing class and the Swing components. You will learn to differentiate between Swing and AWT components, and convert AWT-based programs to Swing programs. This unit lists the functionalities provided by the JComponent class, and explains the  more...

HyperStudio Basics ...overview of using HyperStudio. Learn how to create a stack, add cards, buttons and navigation. In addition, discover how to add sound, video, graphics and hyperlinks into your presentation. HyperStudio Basics is a seven day online course. This class will explore educational applications and implications of hypermedia, provide you with an overview of using HyperStudio and an opportunity to  more...

Using the Power of the iPod in Education: An Overview ...Overview is a seven-day online course. In this course, teachers will learn why and how the iPod can improve the education that they are offering to their students. They will learn the pedagogical advantages that can be offered as well as the theoretical underpinnings of these important benefits. Using the Power of the iPod in Education: An Overview Schools are evolving in educational goals and  more...

Professional Writing Skills at a Glance ...ssionals writing skills:Introduction to Communication: An overview of communication skills provides a starting point for the course. A checklist will reveal both your writing strengths and weaknesses so you can maximize your pluses and minimize your minuses. A unique activity of this program includes analyzing types of writing for various readers according to their personality types: boxes,  more...

Advanced Certificate in Technical Writing ...clusively towards the art and craft of technical writing. Overview of Instructional Website You will have at your disposal an instructional website that provides supplemental information relative to the subject area. You can choose from a variety of available assignments, activities, exercises. Use the criteria established with the CA to perform specific activities tied to our course of study  more...

Advanced Customer Relationship Management -Part 2 ...24 billion by 2003. This course will provide you with an overview of CRM, its components and relevance in a fast-paced business arena. Recommendations:Those students who successfully complete the course will be encouraged to take Part 2 which will be offered in sequence. The advanced-level course will help you master advanced concepts and implementation strategies. It will also lead to a  more...

Introduction to Customer Relationship Management-Part 1 ...24 billion by 2003. This course will provide you with an overview of CRM, its components and relevance in a fast-paced business arena. Recommendations:Those students who successfully complete the course will be encouraged to take Part 2 which will be offered in sequence. The advanced-level course will help you master advanced concepts and implementation strategies. It will also lead to a  more...

Complete Paralegal Training Program (Self-Paced) ...re general issues directly relevant to the profession, an overview of American Law, court systems and litigation. It covers information on how to do interviews (interrogations), legal writing, research, the use of citations and preparation of the documents required. Since the Internet has become a major resource to the profession, hundreds of sites are provided for references and research  more...

Customer Astonishment: The Commitment to World-Class Customer Care ...elop. Brand loyalty will be the result. This course is an overview of the key insights to be found in Darby Checketts ™ new book, Customer Astonishment: 10 Secrets to World-Class Customer Care. User is given 1 year access to this course. Customer Astonishment: The Commitment to World-Class Customer Care Customer loyalty is the crowning achievement in any business. Customer loyalty is  more...

Customer Service Certificate This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Welcome to Customer Service  more...

Doing Business in China ...siness meetings, and dining. Each lesson includes a video overview to quickly present the most important facts. The student will have access to this course for 1 year. This self-directed course can be completed as quickly as you care to. Doing Business in China In everyday business, it?s more and more common to meet, hold conference calls, and travel overseas. When you?re working with people  more...

Introduction To HR Management Training & Certification Program Learn the basics of HR Management and earn a "Fundmentals of HR Management" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our HR Management Training & Certification Program provides details on the benefits side of working in the HR world. This course includes primers on the basic  more...

Life Cycle Assessment for Designers Learn designers and builders how life cycle assessment can be used in the selection of products and materials. Life Cycle Assessment for Designers In this online course you will gain an understanding of how Life Cycle Assessment (LCA) supports the role of the Interior Designer and other green builders in achieving sustainable interiors, and the importance of LCA in materials selection. You will  more...

Microsoft Office 2007 Essentials ...e use of Word, Outlook, Excel, Powerpoint, and/or Access. Overview: This training includes a complete overview of the instructor, product, and what to expect from the training. Controls: Users can move throughout the training with their own controls. Play, Pause, Stop, or check their time while the product bar illuminates as they advance through a topic. Course Map: Choosing which topic the  more...

Nutritional Information Resources for Librarians ...overview on how saturated fat intake can lead to an increased risk of certain chronic diseases, the differences between certain types of fats, resources you can provide your patrons on reducing saturated fat intake, and program planning ideas Nutritional Information Resources for Librarians This course will give you a brief overview on how saturated fat intake can lead to an increased risk of  more...

Spanish Language: Asbestos Awareness (Comprensi n del asbesto) ...overview of Asbestos, its history, its health hazards, OSHA regulations concerning work with Asbestos and safe practices to follow when handling Asbestos. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish Language: Asbestos Awareness (Comprensi?n del  more...

Spanish Language: Bloodborne Pathogens (Pat genos Sangu neos) ...overview of OSHA standard on Bloodborne Pathogens. Course explains Bloodborne Pathogens, how you can get infected and how you can protect yourself at workplace. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish Language: Bloodborne Pathogens (Pat?genos  more...

Spanish Language: Electrical Safety (Seguridad con la Electricidad) ...overview of Electrical Safety to Non-qualified personnel. It discusses basics of electricity, safe work practices, lockout/tagout procedures and importance of PPE and housekeeping when working on electrical equipment. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the  more...

Spanish Language: Fall Protection (Protecci n contra las ca das) ...overview of OSHA requirements for Fall Protection. The course explains situations when Fall Protection should be used, correct Fall Protection equipment for a situation, and proper use and inspection of the equipment. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the  more...

Spanish Language: Forklift Safety (Seguridad con los Montacargas) ...overview of safe use of forklifts. It discusses types of forklifts, its capacities and ratings, how to operate forklifts safely, and special instructions on operating forklifts on Loading Docks and Trailers.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student.  more...

Spanish Language: Indoor Cranes (Gr as Para Interiores) ...overview of safe use of Indoor Cranes. Topics covered are pre-lift preparation and inspection, proper rigging and lifting of load.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Health and Safety - Spanish Language: Indoor Cranes (Gr?as Para Interiores) This  more...

Spanish Language: Ladders and Stairways (Escaleras y Escalinatas) ...overview of ladders (both portable and fixed) and stairways. Ladder types, safe use, inspection/maintenance and housekeeping are discussed. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish Language: Ladders and Stairways (Escaleras y Escalinatas) This  more...

Spanish Language: Office Safety (Seguridad en la Oficina) ...overview of some of the hazards one may encounter in a typical office. Hazards and Risks of Electricity, Office Machinery, Manual Handling and Ergonomics, Chemicals, Environmental factors such as Air and Noise, Housekeeping, Slips, Trips and Falls, Occupational Aggression and Violence, and Fire are discussed.The student will have access to this course for 1 year. This self-directed course can  more...

Spanish Language: Respiratory Protection (Protecci n Respiratorio) ...overview of respiratory protection in hazardous environment. Types of respirators, selection guidelines, proper use, maintenance and inspection procedures are discussed. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish Language: Respiratory Protection  more...

Spanish Language: Scaffolds (Andamios) ...overview of Scaffolds. Topics covered are general Scaffold requirements, components of Scaffold and proper Scaffold inspection prior to use. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish Language: Scaffolds (Andamios) This course provides an overview  more...

Spanish Language: Temporary Barricades (Acordonamiento temporales) ...overview of Temporary Barricades and how through proper use of such barricades, exposure to hazardous situations can be reduced. Topics covered are types of barricades and when to use them, responsibility for barricades and procedure for entry into barricaded areas.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner  more...

Windows Vista Essentials ...aining guide will showcase all that Windows has to offer. Overview: This training includes a complete overview of the instructor, product, and what to expect from the training.Controls: Users can move throughout the training with their own controls. Play, Pause, Stop, or check their time while the product bar illuminates as they advance through a topic.Course Map: Choosing which topic the user  more...

Build Your Own BIZ - Better Budgeting This course will help you gain an overall understanding of the budgeting process. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Create  more...

Doing Business in India ...siness meetings, and dining. Each lesson includes a video overview to quickly present the most important facts. The student will have access to this course for 1 year. This self-directed course can be completed as quickly as you care to. Doing Business in India In everyday business, it?s more and more common to meet, hold conference calls, and travel overseas. When you?re working with people  more...

Java 2 - Introduction This course provides students a general overview and understanding of the Java 2 Programming Language. This unit will discuss Java history and the main features of the Java language. You will learn how Java differs from C++, and what types of unique features are available in the Java language. You will also learn why the Java Virtual Machine is considered the core of the Java platform.  more...

Time Management ...approach to time management. This course will give you an overview of the top issues related to managing your time effectively at work. You will learn ways to streamline your daily work along with skills that can help you to get more work done in less time. As an extra added bonus, when you enroll you will be given up to one year access to this course. Use as a handy desktop reference anytime  more...

Customer Relations ...stomer relations relates to the bottom line, gives an overview of some common pitfalls in customer relations, and addresses concrete techniques to use with customers.As a extra added bonus, when you enroll you will be given up to one year access to this course. Use as a handy desktop reference anytime from anywhere. Customer Relations Organizations today are competing for consumers, so  more...

Life Cycle Assessment for Designers Learn designers and builders how life cycle assessment can be used in the selection of products and materials. Life Cycle Assessment for Designers In this online course you will gain an understanding of how Life Cycle Assessment (LCA) supports the role of the Interior Designer and other green builders in achieving sustainable interiors, and the importance of LCA in materials selection. You will  more...

FMLA: What Supervisors Need to Know ...an take time for their families. This course gives you an overview of what supervisors need to know about the Federal Family Medical Leave Act (FMLA) including how it affects organizations as well as how to implement it. You will gain valuable information on qualifying events and how requests should be handled. As an extra added bonus, when you enroll you will be given up to one year access to  more...

FLSA: What Supervisors Need to Know ...you to the office each day. This course gives you a basic overview of the Fair Labor Standards Act (FLSA), which sets standards for the basic minimum wage and overtime pay. The FLSA affects most private and public employment settings, and requires employers to pay covered employees who are not otherwise exempt at least the federal minimum wage and over time pay. You will also review the  more...

Effective Communication in the Workplace ...overview of verbal and nonverbal communication at work. You will learn about how communication works, how it can break down, and how you can improve the likelihood that you can be more effective in your interactions at work. A key aspect of this course is the use of interactive exercises that involve learning more about active listening and explaining yourself effectively at work. As an extra  more...

XML Language Basics To provide an overview of XML, discuss XML structures, and discuss DTDs and XML schemas  more...