Online Overview eLearning - Training Resources

Technical Communication, an Introduction for Current Technical Writers, Editors & Designers ...overview of the whole field of technical communication. Expand your perspective. For current tech writers, editors, and designers. If you have been doing some form of technical writing, editing, or design for a while, but you wonder what the whole profession really involves, this course will expand your perspective, and help you polish your skills. You`ll learn how to articulate the benefits  more...

LD: Teaching Reading, Writing, and Math Presents an overview of issues that may arise when instructing reading, writing, and math to students with learning disabilities.  more...

Beginning Webmastering Techniques( with site design/management focus ) ..., Adding audio, video and simple add-ons and also a broad overview of other Webmastering areas of speciality. Prerequisite: Some programming experience is helpful. Familiarity with networking concepts will also be helpful. Software/Hardware Requirement : A student will need to have access to a PC( 486 or higher ), internet connection through a modem with reasonable speed/DSL etc. Also students  more...

Electronic Commerce: Introductory Professional Level For the working professional and business entrepreneur--An overview course investigating the general structure of networks supporting the Internet and electronic commerce.  more...

Role of Theory in Learning and Instruction This course provides a comprehensive overview of the field of instructional design.  more...

Special Education: Autism and Mental Retardation Presents an overview of autism and mental retardation, including definitions and characteristics.  more...

An Introduction to Food Handling Safety and Sanitation An overview of proper food handling while maintaining a high quality environment.  more...

An Introduction to Controlling Costs to Make Your Restaurant Profitable An overview course on how to manage costs associated with running food service facilities.  more...

Java 2 -- Handling Exceptions & Implementing Threads This unit describes exceptions, exception handling, threading, multithreading, the creation of threads, their classes and their use. This unit explains the basics of exception handling by introducing the concept and highlighting the advantages of exception handlers in a program. It draws a distinction between errors and exceptions. In this unit, you will learn about the keywords used in  more...

Java 2 -- java.lang Package ...overview of the java.lang package by explaining its classes, interfaces, and exceptions. This unit provides an overview of the java.lang package by explaining its classes, interfaces, and exceptions. It explains the importance of the java.lang package in Java programming. You will learn about the importance of the Object class, which is the super class for all Java classes. The unit also  more...

Java 2 -- Advanced Java ...ypes of reference objects. Finally, this unit provides an overview of the PhantomReference, WeakReference, Reference, and SoftReference classes. The second unit covers the architecture of the Java 2 security model. It explains the various mechanisms through which security is enforced in Java and lists the limitations that are imposed on applets. You will learn about the classes that are used  more...

Java 2 -- Enterprise Java ...program in the Java language. The first unit provides an overview of the JFC package and the Swing architecture. It explains the features of the Swing class and the Swing components. You will learn to differentiate between Swing and AWT components, and convert AWT-based programs to Swing programs. This unit lists the functionalities provided by the JComponent class, and explains the  more...

Java 2 - Introduction This course provides students a general overview and understanding of the Java 2 Programming Language. This unit will discuss Java history and the main features of the Java language. You will learn how Java differs from C++, and what types of unique features are available in the Java language. You will also learn why the Java Virtual Machine is considered the core of the Java platform.  more...

Windows Vista Essentials ...aining guide will showcase all that Windows has to offer. Overview: This training includes a complete overview of the instructor, product, and what to expect from the training.Controls: Users can move throughout the training with their own controls. Play, Pause, Stop, or check their time while the product bar illuminates as they advance through a topic.Course Map: Choosing which topic the user  more...

Using the Power of the iPod in Education: An Overview ...Overview is a seven-day online course. In this course, teachers will learn why and how the iPod can improve the education that they are offering to their students. They will learn the pedagogical advantages that can be offered as well as the theoretical underpinnings of these important benefits. Using the Power of the iPod in Education: An Overview Schools are evolving in educational goals and  more...

Taking Off In Travel - Instructor Led ...overview of the basics of the travel industry and career opportunities available. Enjoy a fun, realistic presentation of: air travel, car rentals, hotel accommodations, rail travel, tours, and cruises. Group travel, incentive travel, meetings and conventions, in-bound tourism, international travel and niche travel are also discussed. There will be opportunities for learning activities as well  more...

Six Sigma Black Belt Personal Training Library ...ining.) The DOE: Screening Experiments course provides an overview of the full family of experimental designs but focuses on Screening Experiments, arguably the most important in the family of Design of Experiments (DOE) for improving quality and productivity levels in manufacturing processes. You will learn how to set-up and conduct Screening Experiments using techniques developed by  more...

Spanish Language: Asbestos Awareness (Comprensi n del asbesto) ...overview of Asbestos, its history, its health hazards, OSHA regulations concerning work with Asbestos and safe practices to follow when handling Asbestos. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish Language: Asbestos Awareness (Comprensi?n del  more...

Spanish Language: Bloodborne Pathogens (Pat genos Sangu neos) ...overview of OSHA standard on Bloodborne Pathogens. Course explains Bloodborne Pathogens, how you can get infected and how you can protect yourself at workplace. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish Language: Bloodborne Pathogens (Pat?genos  more...

Spanish Language: Electrical Safety (Seguridad con la Electricidad) ...overview of Electrical Safety to Non-qualified personnel. It discusses basics of electricity, safe work practices, lockout/tagout procedures and importance of PPE and housekeeping when working on electrical equipment. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the  more...

Spanish Language: Fall Protection (Protecci n contra las ca das) ...overview of OSHA requirements for Fall Protection. The course explains situations when Fall Protection should be used, correct Fall Protection equipment for a situation, and proper use and inspection of the equipment. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the  more...

Spanish Language: Forklift Safety (Seguridad con los Montacargas) ...overview of safe use of forklifts. It discusses types of forklifts, its capacities and ratings, how to operate forklifts safely, and special instructions on operating forklifts on Loading Docks and Trailers.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student.  more...

Spanish Language: Indoor Cranes (Gr as Para Interiores) ...overview of safe use of Indoor Cranes. Topics covered are pre-lift preparation and inspection, proper rigging and lifting of load.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Health and Safety - Spanish Language: Indoor Cranes (Gr?as Para Interiores) This  more...

Spanish Language: Ladders and Stairways (Escaleras y Escalinatas) ...overview of ladders (both portable and fixed) and stairways. Ladder types, safe use, inspection/maintenance and housekeeping are discussed. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish Language: Ladders and Stairways (Escaleras y Escalinatas) This  more...

Spanish Language: Office Safety (Seguridad en la Oficina) ...overview of some of the hazards one may encounter in a typical office. Hazards and Risks of Electricity, Office Machinery, Manual Handling and Ergonomics, Chemicals, Environmental factors such as Air and Noise, Housekeeping, Slips, Trips and Falls, Occupational Aggression and Violence, and Fire are discussed.The student will have access to this course for 1 year. This self-directed course can  more...

Spanish Language: Respiratory Protection (Protecci n Respiratorio) ...overview of respiratory protection in hazardous environment. Types of respirators, selection guidelines, proper use, maintenance and inspection procedures are discussed. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish Language: Respiratory Protection  more...

Spanish Language: Scaffolds (Andamios) ...overview of Scaffolds. Topics covered are general Scaffold requirements, components of Scaffold and proper Scaffold inspection prior to use. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish Language: Scaffolds (Andamios) This course provides an overview  more...

Spanish Language: Temporary Barricades (Acordonamiento temporales) ...overview of Temporary Barricades and how through proper use of such barricades, exposure to hazardous situations can be reduced. Topics covered are types of barricades and when to use them, responsibility for barricades and procedure for entry into barricaded areas.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner  more...

Resume Writing This course demonstrates the process of writing a resume that will result in an interview. Designed for anyone who needs a resume, this course will guide students through the process. An overview of resumes including their use, what potential employers look for and styles will be discussed. Comparisons between the job market and individual goals will be made and applied to the process. A  more...

RCRA and DOT Refresher ...OT-RCRA hybrid "refresher" course. The course includes an overview of hazardous waste management laws and regulations, a guide to complying with the myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment, storage and  more...

RCRA Hazardous Waste Management for Generators ...that affect businesses. The course includes a history and overview of hazardous waste management laws and regulations, a guide to complying with the myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment, storage and  more...

Professional Writing Skills at a Glance ...ssionals writing skills:Introduction to Communication: An overview of communication skills provides a starting point for the course. A checklist will reveal both your writing strengths and weaknesses so you can maximize your pluses and minimize your minuses. A unique activity of this program includes analyzing types of writing for various readers according to their personality types: boxes,  more...

Pharmacy Technician Career Training Program ...ilable career options to Pharmacy Technicians and gain an overview of the field. You will also learn generalized pharmacy knowledge that is essential to any practice setting, such as how to read prescriptions, etc. Textbooks: The Pharmacy Technician 3rd Edition ISBN 0-89582-736-0 Medical Terminology with Human Anatomy 5th Edition ISBN 0-13-048706-6 Textbooks are purchased through Amazon.com  more...

Paralegalism Career Overview Start a new career. Students learn about law and the role of the paralegal and what it takes to become one. Paralegals can assist lawyers in the delivery of many basic services. A paralegal`s general knowledge about the American Legal System and specific knowledge about civil and criminal law can enhance a paralegal`s value in the workplace. Gaining an overview of the law can provide students  more...

Overview of Legal Nurse Consulting This course is designed for registered nurses interested in Legal Nurse Consulting. In this introductory course you will examine the necessary skills and knowledge, review various jobs and services and find internet resources for learning and practicing Legal Nurse Consulting.  more...

Nutritional Information Resources for Librarians ...overview on how saturated fat intake can lead to an increased risk of certain chronic diseases, the differences between certain types of fats, resources you can provide your patrons on reducing saturated fat intake, and program planning ideas Nutritional Information Resources for Librarians This course will give you a brief overview on how saturated fat intake can lead to an increased risk of  more...

Microsoft Office 2007 Essentials ...e use of Word, Outlook, Excel, Powerpoint, and/or Access. Overview: This training includes a complete overview of the instructor, product, and what to expect from the training. Controls: Users can move throughout the training with their own controls. Play, Pause, Stop, or check their time while the product bar illuminates as they advance through a topic. Course Map: Choosing which topic the  more...

Mastering RoboHelp Office 2002 ...Started introduces Help terminology; sample Help windows; overview of the RoboHelp and RoboHelp HTML desktops; how to choose the right Help format; and a comparison of Help features available from WinHelp, HTML Help, WebHelp, Oracle Help and Java Help. Working with Help Projects describes creating projects; compressing and compiling projects in RoboHelp; and generating projects in RoboHelp  more...

Manufacturing Statistics Personal Training Library ...ining.) The DOE: Screening Experiments course provides an overview of the full family of experimental designs but focuses on Screening Experiments, arguably the most important in the family of Design of Experiments (DOE) for improving quality and productivity levels in manufacturing processes. You will learn how to set-up and conduct Screening Experiments using techniques developed by  more...

Life Cycle Assessment for Designers Learn designers and builders how life cycle assessment can be used in the selection of products and materials. Life Cycle Assessment for Designers In this online course you will gain an understanding of how Life Cycle Assessment (LCA) supports the role of the Interior Designer and other green builders in achieving sustainable interiors, and the importance of LCA in materials selection. You will  more...

Introduction to Medical Transcription ...overview of typical medical transcription skills and training aptitude, so that a potential "wanna-be" MT may assess the capability and interest level. It also provides an overview of the industry itself, job opportunities, certification, and other related information. A great lead-in course to the Comprehensive Medical Transcription Training program. The course is designed to provide an  more...

Introduction to Customer Relationship Management-Part 1 ...24 billion by 2003. This course will provide you with an overview of CRM, its components and relevance in a fast-paced business arena. Recommendations:Those students who successfully complete the course will be encouraged to take Part 2 which will be offered in sequence. The advanced-level course will help you master advanced concepts and implementation strategies. It will also lead to a  more...

Introduction To HR Management Training & Certification Program Learn the basics of HR Management and earn a "Fundmentals of HR Management" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our HR Management Training & Certification Program provides details on the benefits side of working in the HR world. This course includes primers on the basic  more...

How To Master Supervision ...dresses four critical competence areas, beginning with an overview of successful supervision and attacking three major supervisory responsibilities leading meetings, managing projects, and delegating. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Supervisors in all functions face a daunting challenge as they bridge the gap  more...

HyperStudio Basics ...overview of using HyperStudio. Learn how to create a stack, add cards, buttons and navigation. In addition, discover how to add sound, video, graphics and hyperlinks into your presentation. HyperStudio Basics is a seven day online course. This class will explore educational applications and implications of hypermedia, provide you with an overview of using HyperStudio and an opportunity to  more...

Hazardous Waste Management and Shipping for Environmental Professionals ...overview of hazardous waste management laws and regulations, a guide to complying with the myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment, storage and disposal facilities, and how to properly keep records for  more...

Doing Business in China ...siness meetings, and dining. Each lesson includes a video overview to quickly present the most important facts. The student will have access to this course for 1 year. This self-directed course can be completed as quickly as you care to. Doing Business in China In everyday business, it?s more and more common to meet, hold conference calls, and travel overseas. When you?re working with people  more...

Doing Business in India ...siness meetings, and dining. Each lesson includes a video overview to quickly present the most important facts. The student will have access to this course for 1 year. This self-directed course can be completed as quickly as you care to. Doing Business in India In everyday business, it?s more and more common to meet, hold conference calls, and travel overseas. When you?re working with people  more...

Customer Service Certificate This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Welcome to Customer Service  more...

Customer Astonishment: The Commitment to World-Class Customer Care ...elop. Brand loyalty will be the result. This course is an overview of the key insights to be found in Darby Checketts new book, Customer Astonishment: 10 Secrets to World-Class Customer Care. User is given 1 year access to this course. Customer Astonishment: The Commitment to World-Class Customer Care Customer loyalty is the crowning achievement in any business. Customer loyalty is absolute  more...

Complete Paralegal Training Program (Self-Paced) ...re general issues directly relevant to the profession, an overview of American Law, court systems and litigation. It covers information on how to do interviews (interrogations), legal writing, research, the use of citations and preparation of the documents required. Since the Internet has become a major resource to the profession, hundreds of sites are provided for references and research  more...

Cisco CCNA Complete Set ...logies, router configuration basics, managing routers, an overview of TCP/IP and its protocols, the internetworking layer, IP addressing, an SNMP overview, IP routing concepts, static versus dynamic routing, distance vectoring, Link States, static routing configuration, IGRP configuration, Introduction to EIGRP, IPX routing, enabling IPX on Cisco Routers, Introduction to Apple Talk, Decnet  more...

Build Your Own BIZ(tm) - Better Budgeting This course will help you gain an overall understanding of the budgeting process. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Create  more...

Authorware for Educators ...ware projects. Each lesson in the textbook begins with an overview of its contents and a series of short Authorware projects for you to complete. The textbook includes time limited Authorware software. An instructor is available by e-mail to answer questions about the projects. Taking this course is a very inexpensive way of learning how to develop multimedia programs using a popular authoring  more...

Advanced Customer Relationship Management -Part 2 ...24 billion by 2003. This course will provide you with an overview of CRM, its components and relevance in a fast-paced business arena. Recommendations:Those students who successfully complete the course will be encouraged to take Part 2 which will be offered in sequence. The advanced-level course will help you master advanced concepts and implementation strategies. It will also lead to a  more...

Advanced Certificate in Technical Writing ...clusively towards the art and craft of technical writing. Overview of Instructional Website You will have at your disposal an instructional website that provides supplemental information relative to the subject area. You can choose from a variety of available assignments, activities, exercises. Use the criteria established with the CA to perform specific activities tied to our course of study  more...

Internet Basics Course description -- Although the Internet has been an integral part of many peoplea s lives for several years, there are many who are just now taking advantage of its many resources. This course is for those who have little or no previous exposure to the Internet. It includes the most common Internet terms, basic navigation information, an overview of the resources available online, and  more...

Basics of Effective Selling ...nd end with the basic essentials. This course includes an overview of the selling process, and provides worksheets and checklists to take you from contact list through sales call and on to follow-up and referrals. There are tools for identifying the features and benefits of your product and service, doing a competitive analysis, and preparing your sales presentation. There are also practical  more...

Introduction To Internet Explorer 6 This course provides an overview of the Internet Explorer 6 Web browser.  more...

SAP Business Information Warehouse (BI & BW) ...(aka Business Warehouse) system. Course Goal: - BI overview and navigation - Working with the BEx Analyzer and Web Analyzer - Using filters, drilldowns, conditions, etc. - Create new queries with the Query Designer Release: BI 7. 0, ECC 6. 0 (newest SAP release) Audience: End users Prerequisite: - Basic SAP skills (SAP101) - A general understanding of SAP terms  more...

Basic SAP System Administration ...ator functions with hands-on exercises - work with user overview, t-code admin, lock entries - learn to read system logs and dump analysis - learn to create, copy, delete clients Release: ECC 6. 0 (newest SAP release) Audience: - System Administrators Prerequisite: - Basic SAP skills (SAP101) - A general understanding of SAP terms Exam & Certificate: - approx. 25  more...

SAP Investment Management ...n Requests - Perform cost & revenue planning as well as overview planning - Approval & Status management functions - Create and maintain the Investment Management Program & Structure - Perform Planning & Budgeting functions - Basic Reporting Release: ECC 6. 0 (newest SAP release) Audience: - End users - Accountants, Investment Professionals Prerequisite: - Basic SAP  more...

Introduction to SAP ...et help in SAP - learn how to run and print reports - overview of the various modules in SAP - use the SAP Business Workplace - work with master data, post transactions and run reports Release: ECC 6. 0 (newest SAP release) Audience: All Prerequisite: None Exam & Certificate - approx. 45 questions - Certificate of Completion CPE credits: 8. 0 Includes: -  more...

Java Programming with Java SE 6 0 Basic GUI Development in Java ...Overview To demonstrate how to build GUI applications using the Swing API Prerequisites: Knowledge of programming principles and experience in procedural programming or scripting languages, such as Visual Basic, C, or JavaScript; understanding of object-oriented languages, such as C++ or C#, is an advantage. Target Audience Programmers with an understanding of procedural programming  more...

Java Programming with Java SE 6 0 Java Applets ...Overview To demonstrate how to build applets and place them on web pages Prerequisites: Knowledge of programming principles and experience in procedural programming or scripting languages, such as Visual Basic, C, or JavaScript; understanding of object-oriented languages, such as C++ or C#, is an advantage. Target Audience Programmers with an understanding of procedural programming  more...

J2EE Architecture To provide an overview of enterprise application design and development using the J2EE platform and its enabling technologies  more...

RMI and the Java Message Service To introduce distributed technologies and provide an overview of RMI and the Java Message Service (JMS)  more...

Elements of Marketing Strategy ...g vision, direction, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their influence on your marketing strategy. The impact of product life cycles on your markets is another focus. Methodology to achieve or increase profitability is another featured section of this course. Apply  more...

Industry Overview Information Technology Though estimates on global spending for information and communications technologies run in the trillions of dollars, this giant industry continues to struggle through fluctuating markets and must concentrate on continuous improvement to survive. Most agree that the demand for IT products and services will continue to increase, but at the same time, the customer is demanding more value per dollar  more...

Industry Overview Federal Government The Federal Government is the largest contractor and buyer of services and products in the U.S., spending over $200 billion annually. Regardless of what business you are in, chances are there is a government agency in need of your product or service. Winning a government contract can be challenging, and millions of dollars in potential contracts are lost to companies who do not understand  more...

The Automotive Industry Overview Version 2 Trends in the automotive industry are considered a barometer of a mature economy. The industry has been going through some dramatic changes in the last few years, and major manufacturers, including the Big Three (General Motors, Ford, and DaimlerChrysler) and their suppliers, are reorganizing to be competitive in the global marketplace. In the unrelenting push for lower costs, operational  more...

The Oil and Gas Industry Overview Version 2 Has there ever been a more flourishing time in the history of the oil and gas industry? The continued growth in demand and an industry struggling to meet this voracious demand have pushed oil prices to an all-time high. Big oil companies, even while investing heavily in exploration, technology, operational improvement, and research and development, are still left with huge surpluses in an industry  more...

The Pharmaceutical Industry Overview Version 2 ...upply chain is managed. This course provides a high-level overview of the pharmaceutical industry environment, including its key players, business model, structure, and relevant business and regulatory issues. The course explores the issues that the industry is currently facing in North America and globally, and examines strategic and innovative solutions the industry is using to overcome them.  more...

The Food and Beverage Industry Overview Version 2 ...d infrastructure needs. This course provides a high-level overview of the food and beverage industry environment, including its relevant business and regulatory issues, key players, trends, and infrastructure. The course explores the issues that the industry is facing in today's market, and examines solutions industry leaders are using to overcome them. The intention of this course is to help  more...

The Health Care Industry Overview Version 2 ...evant business and regulatory issues. It also provides an overview of the state of affairs and insights into the health care industry. The course reflects on issues and challenges that the industry is facing in North America and other parts of the world, and examines strategic solutions the industry is using to overcome them. The overall purpose of this course is not to make learners industry  more...

The Banking Industry Overview Version 2 Can you imagine a world without banks? In the past, banks focused on loans and deposits, debits, and credits. Now, due to dramatic changes in the world economy, banking is a far more complex business. On a daily basis, the industry must deal with margin pressures, consolidation, and technological and marketing challenges, not to mention unforeseen financial and political crises. However, with cash  more...

The Manufacturing Industry Overview Version 2 "Business has only two functions - marketing and innovation." Companies in the manufacturing industry seem to be taking this lesson from the legendary management guru, Peter F. Drucker, very seriously now. The manufacturing industry - the powerhouse driving many economies - has been reeling under the most challenging time in its history. Manufacturers are striving to be more innovative, compete  more...

The Retail Industry Overview Version 2 Retail is one of the largest industries and one of the most visible to consumers. The retail industry includes businesses such as automobile dealers, retail gas stations, and department stores. Over the years, it has gone through various sales-channel shifts, from catalog sales to online selling. Yet, throughout these changes, the brick-and-mortar stores have remained strong. In today's retail  more...

The Telecommunications Industry Overview Version 2 Connecting the globe, the telecommunications industry is an essential element of the modern business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of rapidly  more...

The Insurance Industry Overview Version 2 The insurance industry has its share of risks and opportunities. While providing risk coverage to individuals and businesses, insurers are striving hard to manage their own risks in the wake of natural and human-made disasters, financial setbacks, and governance scandals. As margins are squeezed in the face of low underwriting profitability and the cushion of investment returns begins to shrink,  more...

ITIL The Service Desk and Incident Management Organizations that provide IT services to internal or external customers need to provide excellent services to increase the quality of, and the profits for, the organization. The IT infrastructure library (ITIL) can help organizations achieve these goals. At the same time, ITIL can help organizations to increase external and internal customer satisfaction.The delivery and support of IT services  more...

The Call Center Industry When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts:  more...

The Technical Professional as Internal Consultant Traditionally, consultants have been seen as experts outside an organization who are hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the  more...

Employment and Labor Law Management sometimes finds itself in a sensitive position involving the treatment and rights of employees. But how does management legally handle a precarious situation with employees without the legal ramifications exploding in their face? This course is an overview for management about the essentials of employment and labor law. It includes introductions to current federal laws regarding  more...

Using Adobe Reader 8 Adobe Reader 8 is free software that allows you to view and work with Portable Document Format (PDF) files. This course explores the core features and functionality of Adobe Reader 8, including an overview of the work area, using forms, searching and reviewing PDF files, customizing the interface, and using the application's accessibility features. The advanced features of Adobe Reader 8 are also  more...

Government Contracting Overview of Government Contracts This course begins by defining the rules for doing business with the USG. It then defines the suppliers, how and where to search for opportunities with the USG. The course also provides a review of a sample RFP.  more...

Principles of Marketing - Fundamentals of Marketing Principles of Marketing: Fundamentals of Marketing offers the student an overview of the information required to identify key marketing terms, language, and concepts. The program details the elements of the marketing mix, the stages of the product life cycle, and the proper steps to implement the market segmentation process.  more...

Principles of Marketing - Product Strategy Principles of Marketing: Product Strategy offers the student an overview of the information required to classify consumer and business products, create and promote brand equity, and implement new product development strategies. The program details the functions and objectives of packaging and labeling strategies, the stages of the consumer adoption process, and the four product development  more...

Principles of Marketing - Distribution Strategy Principles of Marketing: Distribution Strategy offers the student an overview of the information required to identify types of distribution channels, select appropriate distribution partners, and develop an efficient distribution system. The program details the steps for selecting suitable distribution channel partners, the goals your distribution strategy should achieve, and the process to manage  more...

Principles of Marketing - Promotion Strategy Principles of Marketing: Promotion Strategy offers the student an overview of the information required to identify the elements of the promotional mix, determine appropriate promotional objectives, and select the advertising types and public relations tools to implement. The program details the procedures for creating an advertising campaign, the types of promotional strategies, and the steps of  more...

Principles of Marketing - Pricing Strategy Principles of Marketing: Pricing Strategy offers the student an overview of the information required to identify the role pricing plays in the marketing mix, to select appropriate objectives for pricing strategies, and to choose common methods to determine pricing. In addition, the program details the issues to consider when establishing a pricing strategy, the legal constraints that can affect  more...

Principles of Marketing - Writing a Marketing Plan Principles of Marketing: Writing a Marketing Plan offers the student an overview of the elements of a marketing plan, covers the processes used to develop marketing objectives and strategies, and covers how to create a marketing plan. The program also details how to write, present, execute, and evaluate a marketing plan.  more...

Windows 2000 - Network Design Routing Technologies To provide an overview of IP routing, multicasting, and Demand-Dial Routing in Windows 2000, and to analyze requirements and design an implementation/monitoring strategy for each service  more...

Windows 2000 - Network Design Remote Connectivity To provide an overview of security and connection sharing in Windows 2000, and to analyze requirements and design an implementation/monitoring strategy for each service  more...

Microsoft Windows 2000 - Active Directory Design Directory Services Infrastruct To provide an overview of the Active Directory design process and describe the main design considerations when planning network services and security  more...

Microsoft Windows 2000 - Active Directory Design Directory Services Security To provide an overview of Active Directory security features and describe the different security management strategies available  more...

Microsoft Windows 2000 - Active Directory Design Schema and Replication To provide an overview of the Active Directory schema and replication components and give general guidelines on configuring and managing them for optimum performance and reliability  more...

Windows 2000 - Internet and Extranet Security To enable students to design inbound and outbound Internet security solutions and secure partner access to network and to provide an overview of PKI and enable students to design PKI security solutions  more...

Performance Reporting and Stakeholder Management ...nowledge areas. In this course, learners will be given an overview of performance reporting and managing stakeholders. They'll be introduced to best practices outlined in "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the Project Management Institute (PMI??), Inc. Specifically, learners will be introduced to the performance reporting process  more...

An Introduction to Project Management ...ect management. In this course, learners will be given an overview of the project management discipline. They'll be introduced to best practices outlined in the 2004 revised Project Management Body of Knowledge (PMBOK??) Guide published by the Project Management Institute (PMI??). Specifically, learners will be introduced to the characteristics of a project, learn to distinguish between  more...

Introduction to Project Process Groups and Initiating a Project ...ct Management Institute (PMI??). Learners will receive an overview of how the Process Groups work together, how the Process Groups and Knowledge Areas relate, and be introduced to the processes that occur within each process group. Learners will delve more deeply into the activities of the first process group--Initiating--to discover how a project is started.All of the concepts and information  more...

Windows 2000 Core Technologies - Network Fundamentals To provide an overview of networking concepts and how they apply to Windows 2000  more...

Windows 2000 Core Technologies - TCP IP To provide an overview of TCP/IP concepts and how they apply to Windows 2000  more...

Windows 2000 Core Technologies - Internet Fundamentals To provide an overview of Internet technologies and how they are implemented in Windows 2000  more...

Windows 2000 - Administration To provide an overview of typical Windows 2000 administrative tasks and strategies and to demonstrate how to use a number of administrative tools  more...

Windows 2000 - Users To provide an overview of local and domain user accounts and to demonstrate how to create, configure, and manage user accounts and profiles  more...

Windows 2000 - Files and Folders To provide an overview of the different systems supported by Windows 2000 and to show how to manage, secure, and share FAT, FAT32, and NTFS files and folders  more...

Windows 2000 - Advanced File and Folder Management To provide an overview of the advanced file and folder services and features in Windows 2000  more...

Windows 2000 - Group Policy To provide an overview of Group Policy and to demonstrate how to configure, manage, and apply Group Policy to users and computers  more...

Windows 2000 - Installing and Configuring Active Directory To provide an overview of the Active Directory installation and configuration process  more...

Windows 2000 - Active Directory Replication and DNS To provide an overview of the implementation and configuration of DNS services and Active Directory replication  more...

Windows 2000 - Active Directory Security and Management To provide an overview of the configuration of the Active Directory security  more...

Windows 2000 - Active Directory Group Policy To provide an overview of Group Policy and to demonstrate how to configure, manage, and apply Group Policy to users and computers  more...

Windows 2000 - Implementing a Network Infrastructure IP Routing To provide an overview of IP routing in a Windows 2000 network  more...

Windows 2000 - Implementing a Network Infrastructure Addressing and Naming Serv To provide an overview of the Windows 2000 network infrastructure and services, including DHCP, DNS, and WINS  more...

Windows 2000 - Implementing a Network Infrastructure Security To provide an overview of security in a Windows 2000 network  more...

Windows 2000 - Network Design Networking To provide an overview of Windows 2000 networking services and to analyze and design a TCP/IP requirement and implementation strategy  more...

Windows 2000 - Network Design Addressing and Naming Services To provide an overview of DHCP, DNS, and WINS services in Windows 2000 and to analyze and design a requirement and implementation strategy using these services  more...

Windows 2000 - Network Design Remote Access Services To provide an overview of remote access in Windows 2000, and to analyze requirements and design an implementation/monitoring strategy for remote access  more...

Communications Planning and Information Distribution ...nowledge Areas. In this course, learners will be given an overview of project Communications Planning and Information Distribution. They'll be introduced to best practices outlined in the Project Management Body of Knowledge (PMBOK?? Guide) -Third Edition, published by the Project Management Institute (PMI??), Inc. Specifically, learners will be introduced to Project Communications Management,  more...

Security Overview for Oracle9i Administrators To provide an overview of the security features in an Oracle9i database  more...

Oracle Database 10g Creating Databases Release 2 To provide an overview of Oracle database and instance architecture and demonstrate how to use the Database Configuration Assistant  more...

Oracle Database 10g The SQL Loader and PL SQL Release 2 To provide an overview of how to use the SQL*Loader and PL/SQL in an Oracle 10g database  more...

Oracle Database 10g Oracle Net Services and Shared Servers Release 2 To provide an overview of Oracle Net Services and Shared Server  more...

Oracle Database 11g Change Management Overview and SQL Plan Management outline the uses of management tools in Oracle Database 11g, such as SQL Performance Analzer, SQL tuning sets, and SQL plan baselines, and outline how you can use them to effectively manage change and execute SQL plans.  more...

Preparing and Drawing Objects in Illustrator CS To provide an overview of preparing and drawing objects in Illustrator CS  more...

Using Type and Fills and Importing Artwork in Illustrator CS To provide an overview of how to use type and fills and how to import artwork in Illustrator CS  more...

Getting Started with Illustrator 9 0 To provide an overview of the basic features and tools in Illustrator 9.0  more...

Up and Running with Illustrator 9 0 To provide an overview of the advanced features of the pen tools, brush tools, and tools for transforming and manipulating objects in Illustrator 9.0  more...

Overview of Project Managing a PRINCE2-aligned Project Project-based operations have become the norm in today's business world. In essence, almost every work effort is a project, from constructing a new building to designing and delivering a new information management system. As projects become the primary method for getting things done and effecting organisational change, it is crucial to choose a good and proven method for managing projects. This  more...

XML Language Basics To provide an overview of XML, discuss XML structures, and discuss DTDs and XML schemas  more...

Using Text in Flash MX 2004 To demonstrate how to use text and to give an overview of components and form building in Flash MX 2004  more...

Navigation and Movie Publishing Flash MX 2004 To give an overview of how to set up navigation and test and publish movies in Flash MX 2004  more...

Getting Started with FreeHand 10 To provide an overview of the work area, basic features, and tools in FreeHand 10  more...

SAP Overview To recognize SAP as a leading ERP solution, identify the mySAP products available, and execute basic tasks in mySAP ERP  more...

Overview of SQL Server 2000 To provide a high-level overview of SQL Server  more...

An Overview of Database Design To describe the process of relational database design to model real-world concepts  more...

Team Leadership - Developing a High-Performance Team Team Leadership: Developing a High-Performance Team gives the student an overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team, steps for developing a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance  more...

Team Leadership - Conducting Productive Team Meetings Team Leadership: Conducting Productive Team Meetings gives the student an overview of conducting meetings in a team setting and explains the development of meeting agendas. The program covers in detail the steps for developing agendas and conducting team meetings, the different types of meetings, and the guidelines for preventing ineffective team meetings.  more...

Team Leadership - Promoting Your Team s Effectiveness Team Leadership: Promoting Your Team's Effectiveness offers the student an overview of how to set goals, prevent team ineffectiveness, and measure individual and team performance. The program covers in detail the steps for setting effective goals, the steps for measuring team and individual performance, and the advantages and negative effects of diversity.  more...

Overview of SQL Server 2000 To provide a high-level overview of SQL Server  more...

Technical Management To provide an overview of technical management  more...

Configuring Outlook 2007 for Exchange Server 2007 Using Exchange Server 2007 with Outlook 2007 as your e-mail client provides an easy and convenient way to collaborate with colleagues, as well as a high level of messaging security. Outlook 2007 is designed to take advantage of all the features that are available with Exchange Server 2007. This course provides an overview of the Outlook interface as well as a discussion of the key features. The  more...

Small Business Server 2000 To provide an overview of Microsoft Small Business Server (SBS) 2000 and its main features, such as its management consoles and monitoring tools, and to show how Microsoft Exchange 2000, ISA Server 2000, and Microsoft SQL Server 2000 integrate with SBS 2000  more...

Firewall Configuration in ISA Server 2004 To give an overview of firewall configuration in ISA Server 2004  more...

Caching Configuration in ISA Server 2004 To provide an overview of caching configuration in ISA Server 2004  more...

Monitoring and Reporting in ISA Server 2004 To provide an overview of the monitoring options available in ISA Server 2004  more...

WebSphere 5 0 Application Server Architecture To introduce the WebSphere Application Server architecture and give an overview of its components, topology, and general infrastructure  more...

WebSphere 5 0 Security Configuration Fundamentals To present an overview of how to configure security and authentication in WebSphere  more...

Securing Resources in the WebSphere 5 0 Environment I To give an overview of J2EE, EJB, and web application security in WebSphere  more...

WebSphere 5 0 Workload Management Scalability and Failover To give an overview of how to implement scalability, and web server workload management and failover in a WebSphere environment  more...

Maintenance and Performance Tuning in WebSphere 5 0 To give an overview of how to maintain and tune the WebSphere environment  more...

Troubleshooting in WebSphere 5 0 To give an overview of troubleshooting in WebSphere  more...

Six Sigma--Statistical Process Control If you were an engineer charged with the health of a dam, would you fix a leak by pressing a cork into the crack? Would you consider such a solution permanent? When a Six Sigma?? team imposes control measures on a process it has improved, it does so with the idea of making its improvements long-lasting. The Control phase of the DMAIC model (Define, Measure, Analyze, Inform, Control) doesn't rely  more...

What to Consider When Hiring ...od name of the company. This course will give you a brief overview of the major employment legislation that affects recruitment. Then the course will explore the options that any manager has when faced with hiring a new employee. Hiring is an expensive process, so the course explores a cost-benefit analysis of the various hiring methods, examining in detail internal hiring and contingent  more...

Principles of Financial Statements This course presents an overview of the principles of financial statements, introducing the learner to critical concepts and terminology necessary for understanding the rules impacting the presentation of numbers on financial statements, and the cash cycle of financial management.  more...

Components of Financial Statements This course presents an overview of the relationship between business management decisions and financial statements, introducing the learner to critical concepts and terminology that are necessary for conducting an applied interpretation of financial statements.  more...

Overview of Managerial Accounting Managerial accounting is an activity that provides financial and nonfinancial information to business managers and other internal decision makers of an organization. This course examines how managerial accounting information is gathered, and how it is used by business professionals to make effective decisions. Lessons such as fundamentals of managerial accounting, cost accounting concept, and  more...

Succession Planning Overview Do you have people in your organization that are indispensable for its success? Would losing them create a hole that would be hard to fill? Have you planned to fill these vacancies? This course introduces you to succession planning--the planning process of identifying, assessing, and developing leadership and talent for future vacancies. This course will familiarize you with the key concepts that  more...

Introduction to Online Branding ...This course will provide the learner with a comprehensive overview of the effects the Internet has on marketing a particular brand. Beginning with a brief review of the basics of branding, the learner will then move on to explore how, using traditional principles, today's e-marketers are refining older paradigms to create successful, online brands. To present the full scope of online branding,  more...

Networking Overview for Oracle9i Administrators To provide an overview of the networking solutions and the components of the network architecture in an Oracle9i database  more...

Backup and Recovery Overview and Configuration in Oracle9i To describe backup and recovery operations, the backup components, and how to configure these components in an Oracle9i database  more...

Quality Management - The Quality Management Process Quality Management: The Quality Management Process offers the student an overview of the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. The program also outlines how to achieve daily quality management, identify variation in processes, and control costs.  more...

Quality Management - Quality Management Tools ...anagement: Quality Management Tools offers the student an overview of tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams,  more...

Quality Management - Business Process Improvement Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance.  more...

Operations Management - Fundamentals of Operations Management Operations Management: Fundamentals of Operations Management offers the student an overview of the components of operations management. The program defines each of the components and introduces the student to the concepts of quality and project management. In addition, the program offers examples of how changing operations affects a company's operation processes.  more...

Operations Management - Operations Components Operations Management: Operations Components offers the student an overview of seven components of operations management. The program defines each of the components and introduces the student to the responsibilities of an operations manager. In addition, the program offers examples of how each component is applied to a company's operations. .  more...

ISO 9001 2000 - Overview of Standards "ISO 9001-2000: Overview of Standards": This course teaches the fundamentals of the ISO system of standards. It examines quality management in general and ISO in particular, focusing on the history of ISO and how their standards are developed. It then teaches the initial steps an organisation should take when seeking initial or upgraded certification from ISO.  more...

ISO 9001 2000 - Implementing Standards "ISO 9001: 2000: Implementating Standards": This course examines the principal ISO Clauses, highlighting new ISO requirements and the documentation and potential auditing pitfalls associated with each one. The Clauses are summarized and explained in real-world situations, enabling the learner to achieve the maximum benefit from experiencing a quality management system operate most efficiently.  more...

ISO 9001 2000 - The Auditing Process "ISO 9001-2000: The Auditing Process": This course teaches the fundamentals of the auditing process for ISO 9001-2000. It explains the basic audit procedures and requirements as well as the importance of starting and closing the audit in the correct fashion.  more...

Overview to Effective Business Communication Calvin Coolidge said, "No one ever listened themselves out of a job." Furthermore, you could say that "No one ever communicated themselves out of a job." Understanding business communication is foundational to being an effective administrative support professional. Learn about the business communication process and techniques for effective communication such as listening effectively and sending  more...

Executive Level Leadership - Becoming an Executive Leader ...rship: Becoming an Executive Leader offers the student an overview of executive leadership roles and how power and politics affect an organization. This program also explains the importance of developing an organizational vision and the need for executives to understand the types of business focus that impact their industry. In addition, it emphasizes the importance of developing a personal  more...

EnjoySAP Features Functions ...t to learn more about the new interface Enjoy SAP with an overview of it's handling, features and functions. Having been given the background to the development of the EnjoySAP interface and its new features, the trainee will learn how to access the 4.6 System and to use the different EnjoySAP menus. The learner will also be shown how to change the menu structures and how to use the new  more...

Linux Technology Overview Part 2 Features for Users ...Overview This second course in the series provides more detailed information about how to use Linux. It does not build on the first course. It is designed so that someone who already knows what Linux is and just wants to know the basics about how to use it could take only this course. This course teaches the technical features of Linux, using the shell system, using the X Window system and  more...

Linux Technology Overview Part 1 Technical Business Considerations ...Overview This first course in the series provides background knowledge about Linux and explains what factors businesses should consider when determining if they should use it. This course teaches what Linux is, its history, what it can be used for, and the risks and benefits of using it. This course is designed for anyone who wants to learn more about this emerging technology. Learn To  more...

Linux Technology Overview Curriculum ...Overview The Linux Technology Overview Curriculum provides background knowledge about Linux, and explains what factors businesses should consider when determining if they should use it. Students will learn what Linux is, its history, what it can be used for, and the risks and benefits of using it. Additionally, this curriculum provides more detailed information about how to use Linux, it  more...

HTML 4 Part 2 Advanced Topics ...Overview This is the second course in a two part series that teaches advanced topics in HTML 4.01. The course covers enhancing web pages, introduces interactivity in web pages, and DHTML and CSS. Learn To • Identify the guidelines for designing and developing a Web site. • Identify the types of image maps used to link images both at the client-side and server-side. •  more...

HTML 4 Part 2 Advanced Topics ...Overview This is the second course in a two part series that teaches advanced topics in HTML 4.01. The course covers enhancing web pages, introduces interactivity in web pages, and DHTML and CSS. Learn To • Identify the guidelines for designing and developing a Web site. • Identify the types of image maps used to link images both at the client-side and server-side. •  more...

HTML 4 Part 1 HTML Fundamentals ...Overview This is the first course in a two part series that presents learners with the basic concepts and skills in HTML 4.01. The course covers World Wide Web basics, formatting web pages and creating links, images and multimedia, tables and frames, and placing information online. Learn To • Identify the concepts of HTML. • Create different types of lists. • Describe  more...

HTML 4 Part 1 HTML Fundamentals ...Overview This is the first course in a two part series that presents learners with the basic concepts and skills in HTML 4.01. The course covers World Wide Web basics, formatting web pages and creating links, images and multimedia, tables and frames, and placing information online. Learn To • Identify the concepts of HTML. • Create different types of lists. • Describe  more...

CIW Security Professional Network Security Introduction ...ng Time: 6 hours Objectives: Unit 1: Security Overview (2 hours) Identify the elements of a security infrastructure. Identify steps to create a security policy. Match authentication methods with their descriptions. Identify features of access control methods. Identify the factors that determine the encryption strength. Identify features of auditing methods. Identify  more...

CIW Internetworking Professional Part 5 IPv6 ...Overview This is the last course in a five part series that provides instruction on the features and functions of IPv6. This course will begin with a comparison of IPv4 and IPv6. Students will learn to examine the IPv6 header and extension headers, as well as the IPv6 address architecture. This course covers IPv6 routing and security, reduced network management with IPv6, and transitioning to  more...

Directory Technologies Part 3 Active Directory Integrating Technologies ...Overview The is the third course in a three part series that introduces the features of Windows 2000 and its purpose, and the features and benefits of Active Directory. It also covers how to install Windows 2000 Advanced Server, and how to configue Active Directory. It identifies common Active Directory management tasks, as well as covers how to manage and troubleshoot Active Directory.  more...

Directory Technologies Part 2 NDS eDirectory ...Overview This is the second course in a three part series that teaches the purpose, features, and benefits of eDirectory. It covers how to install and configure eDirectory. It also covers common eDirectory management and troubleshooting tasks. It also discusses the relationship between NDS eDirectory and the Full Service Directory model. Learn To • Understand the concept of NDS  more...

NDS 8 0 Advanced Tools Diagnostics Part 3 ...Overview This is the final course in a three part series and instructs the learner how to resolve common NDS issues. Beginning with hard disk upgrades, the course covers time synchronization and schema issues, as well as how to recover from server and communication failure. Learn To • Covers the server operations performed for NDS maintenance. • How to remove a server, modify  more...

NDS 8 0 Advanced Tools Diagnostics Part 2 ...Overview This is the second course in a three part series that teaches server background processes, as well as how to perform partition and replica operations within the Novell NDS environment. This course will cover how to remove a server, how to amend the properties of a server, how to verify process completion and synchronize replicas. Learn To • Cover NDS design guidelines, the  more...

NDS 8 0 Advanced Tools Diagnostics Part 1 ...Overview This is the first course in a three part series that instructs the learner how to use NDS health check tools to proactively maintain a network by performing regular system checks. The course teaches why and how to maintain server logs, as well as a test environment and it introduces learners to the features of NDS and troubleshooting tactics. Learn To • Identify the  more...

Oracle9i Performance Tuning Architecture Strategy ... 64331 Objectives Unit 1: Tuning the Oracle9i Server: Overview 1 - 2 hours o Match the tuning goals with the appropriate job role. o Identify common tuning problems that directly affect database performance. o Identify appropriate tuning goals. o Sequence the steps associated with tuning an Oracle9i database. Unit 2: Alert Log, Trace Files, and Events 1 - 2 hours o Identify key  more...

Oracle9i Database Admin Set Up Oracle Net Services ...Overview This course covers the architecture and configuration of Oracle Net Services. It details client-server and web implementations, in addition to additional features such as Dynamic Service Registration and the use of the Oracle Names Server as an LDAP Proxy. This course also discusses the configuration of the Oracle Shared Server and Oracle Names Server. Learn To • Sequence  more...

Oracle9i Database Admin Recover Databases ...Overview This course introduces students to Oracle9i database recovery concepts. The recovery concepts course includes recovery with and without archiving, recovery of offline and online databases, recovery with missing data files, and incomplete recovery with and without archiving. Additional concepts covered by this course include time-based recovery, cancel-based recovery, recovery manager  more...

Oracle9i Database Admin Perform Database Backups ...Overview This course introduces students to backup methods for Oracle9i database administration. The backup concepts covered by this course include backup strategies and requirements, Oracle Architecture, archiving data, backup methods, and working with a standby database. Students perform backup procedures using operating system utilities, Oracle9i utilities such as RMAN, standard SQL*Plus  more...

Oracle9i Database Admin Manage Security ...Overview This course is the last in a five-part series covering the database administration strategies and procedures provided in Oracle9i. In this course you will learn the concepts and methods associated with implementing security and resource consumption in an Oracle9i database. Learn To • Define and maintain the five components of the security domain of a user in a given  more...

Oracle9i Database Admin Manage Data Storage ...Overview This course is the fourth in the series covering the database administration strategies and procedures provided in Oracle9. This course covers the concepts associated with tables, maintaining data integrity, clusters and index-organized tables, and methods for loading and reorganizing data. Learn To • Identify the row storage method used by the various tables and the  more...

Oracle9i Database Admin Manage Storage Structures ...Overview The Oracle 9i Database Administration: Manage Storage Structures course is the third in a five-part series covering the database administration strategies and procedures provided in Oracle9i. In this course, participants learn the concepts associated with storage structure components. In addition, this course teaches users the procedures for managing segment free space, undo space,  more...

Oracle9i Database Admin Create a Database ...Overview The Oracle9i Database Administration: Create a Database course is the second in a five-part series covering the database administration strategies and procedures provided in Oracle9i. Participants learn about the concepts associated with storage structure components, management of rollback segments, temporary segments, and indexes. In addition, this course discusses how to create and  more...

Oracle9i Database Admin Manage an Instance ...Overview The Oracle9i Database Administration: Manage An Instance course is the first in a five-part series covering the database administration strategies and procedures provided in Oracle9i. This course introduces the participants to the concepts and procedures associated with Oracle architectural components. The participants learn the various tasks of a database administrator that are  more...

BizTalk Server 2000 Part 5 Secruity Optimization ...Overview This is the last course in a five part series that deals with the securing of the BizTalk Server 2000 environment and the configuring of servers and groups of servers and optimization of server group performance. This course covers the use of tools and utilities to monitor the status of the BizTalk Server 2000 environment. Learn To • Identify Microsoft Windows 2000 and  more...

BizTalk Server 2000 Part 4 Components Solutions Troubleshooting ...Overview This is the fourth course in a five part series that presents the knowledge and skills necessary to create application integration components (AICs) for use with BizTalk Messaging Services. It also covers the deployment and management of an automated business process between trading partners using BizTalk Server 2000. In this respect, it presents a type of practical application of  more...

BizTalk Server 2000 Part 3 Monitoring Orchestration ...Overview This is the third course in a five part series that deals with the tracking of interchanges and business documents using BizTalk Document Tracking. It also covers the orchestration of the business process using BizTalk Orchestration Designer. The learner will review the core procedures necessary for using both these tools and has an opportunity to practice their use in the three  more...

BizTalk Server 2000 Part 2 Documents Mapping Managing Submitting ...Overview This is the second course in a five part series that deals with the mapping and managing of document flow. This course covers creating maps using BizTalk Mapper, creating objects in and managing BizTalk Messaging Manager, and the submission of documents to BizTalk Server. The course continues to build upon the scenario companies that form the scenario core of the curriculum,  more...

BizTalk Server 2000 Part 1 Intro to BizTalk Server 2000 ...Overview This is the first course in a five part series that introduces the learner to the context of BizTalk operations, identifying the main challenges of EAI and B2B communications. BizTalk is contextualized in terms of a solution to these various challenges. This course covers the BizTalk administration model and its tools and services. It also covers the installation requirements for  more...

BizTalk Server 2000 Curriculum ...Overview This curriculum introduces the learner to the context of BizTalk operations, identifying the main challenges of EAI and B2B communications. This curriculum covers creating maps using BizTalk Mapper, creating objects in and managing BizTalk Messaging Manager, and the submission of documents to BizTalk Server. Additionally, it covers the tracking of interchanges and business documents  more...

ISA Server 2000 Part 2 Enterprise Deployment Considerations ...Overview This is the second course in a two part series that presents students with both theoretical and practical instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The course covers server security, configuring packet filtering and IP routing, and configuring application filters and server publishing. The  more...

ISA Server 2000 Part 2 Enterprise Deployment Considerations ...Overview This is the second course in a two part series that presents students with both theoretical and practical instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The course covers server security, configuring packet filtering and IP routing, and configuring application filters and server publishing. The  more...

ISA Server 2000 Part 1 Setup Access Policies ...Overview This is the first course in a two part series that presents students with both theoretical and practical instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The course will focus on ISA Features, Installing ISA, and Installing and Configuring ISA server clients. Students will learn how to create  more...

ISA Server 2000 Part 1 Setup Access Policies ...Overview This is the first course in a two part series that presents students with both theoretical and practical instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The course will focus on ISA Features, Installing ISA, and Installing and Configuring ISA server clients. Students will learn how to create  more...

ISA Server 2000 Curriculum ...Overview This curriculum presents instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The curriculum will focus on ISA features, installing ISA, and installing and configuring ISA server clients. Additionally, this curriculum will cover how to create access policies, enabling secure Internet access,  more...

ISA Server 2000 Curriculum ...Overview This curriculum presents instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The curriculum will focus on ISA features, installing ISA, and installing and configuring ISA server clients. Additionally, this curriculum will cover how to create access policies, enabling secure Internet access,  more...

C Programming for the Microsoft NET Platform Part 5 ...Overview This is the final course in a five part series that covers operators, properties, and attributes. The learner will understand how to implement operators, delegates, and events, and how to use properties to enable field-like access and indexes to enable array-like access. The course also teaches how to create custom user-defined attributes. Learn To • Identify  more...

C Programming for the Microsoft NET Platform Part 5 ...Overview This is the final course in a five part series that covers operators, properties, and attributes. The learner will understand how to implement operators, delegates, and events, and how to use properties to enable field-like access and indexes to enable array-like access. The course also teaches how to create custom user-defined attributes. Learn To • Identify  more...

C Programming for the Microsoft NET Platform Part 4 ...Overview This is the fourth course in a five part series that covers inheritance and aggregation within the Microsoft C# programming language. Users will learn how to use inheritance in C# to derive classes and to define virtual methods. This course will also teach how to make code accessible at the component or assembly level. Learn To • Identify the syntax for extending a base  more...

C Programming for the Microsoft NET Platform Part 4 ...Overview This is the fourth course in a five part series that covers inheritance and aggregation within the Microsoft C# programming language. Users will learn how to use inheritance in C# to derive classes and to define virtual methods. This course will also teach how to make code accessible at the component or assembly level. Learn To • Identify the syntax for extending a base  more...

C Programming for the Microsoft NET Platform Part 3 ...Overview This is the third course in a five part series that introduces the essentials of object-oriented programming. You will learn the terminology and concepts required to create and use classes in C#. The course also teaches how to use reference-type variables and how to create and destroy objects in C#. Learn To • Identify characteristics of a class. • Identify  more...

C Programming for the Microsoft NET Platform Part 3 ...Overview This is the third course in a five part series that introduces the essentials of object-oriented programming. You will learn the terminology and concepts required to create and use classes in C#. The course also teaches how to use reference-type variables and how to create and destroy objects in C#. Learn To • Identify characteristics of a class. • Identify  more...

C Programming for the Microsoft NET Platform Part 2 ...Overview This is the second course in a five part series that teaches statements and exceptions, methods and parameters, and arrays within the Microsoft C# programming language. The course introduces common statements and exception handling, as well as, how to use methods and parameters and how to create, initialize, and use arrays. Learn To • Identify characteristics of statements.  more...

C Programming for the Microsoft NET Platform Part 3 ...Overview This is the third course in a five part series that introduces the essentials of object-oriented programming. You will learn the terminology and concepts required to create and use classes in C#. The course also teaches how to use reference-type variables and how to create and destroy objects in C#. Learn To • Identify characteristics of a class. • Identify  more...

C Programming for the Microsoft NET Platform Part 1 ...Overview This is the first course in a five part series that provides an introduction to the Microsoft .NET platform in which the learners use the C# programming language. This course teaches how to compile, run, and debug a C# application and how to use value-type variables in C#. Learn To • Identify characteristics of the .NET platform. • Identify characteristics of the  more...

C Programming for the Microsoft NET Platform Part 1 ...Overview This is the first course in a five part series that provides an introduction to the Microsoft .NET platform in which the learners use the C# programming language. This course teaches how to compile, run, and debug a C# application and how to use value-type variables in C#. Learn To • Identify characteristics of the .NET platform. • Identify characteristics of the  more...

ASP NET Part 3 Web Services Web Apps ...Overview This is the final course in a three part series that covers Web services and enhancing the functionality of Web applications by using ASP.NET. The learner will be introduced to the concept of Web services, learn to call and use a Web service and to create a Web service using Microsoft Visual Basic. Topics also covered are enhancing Web application functionality, technologies such as  more...

ASP NET Part 3 Web Services Web Apps ...Overview This is the final course in a three part series that covers Web services and enhancing the functionality of Web applications by using ASP.NET. The learner will be introduced to the concept of Web services, learn to call and use a Web service and to create a Web service using Microsoft Visual Basic. Topics also covered are enhancing Web application functionality, technologies such as  more...

ASP NET Part 2 ADO NET Partitioning Tracing ...Overview The is the second course in a three part series that provides the learner with instruction on using ADO.NET to access data, on separating code from content, and on using the ASP.NET trace feature. The course will cover using ADO.NET to access data from various data sources and allows the learner to practice displaying and customizing data display. The course then describes the  more...

ASP NET Part 2 ADO NET Partitioning Tracing ...Overview The is the second course in a three part series that provides the learner with instruction on using ADO.NET to access data, on separating code from content, and on using the ASP.NET trace feature. The course will cover using ADO.NET to access data from various data sources and allows the learner to practice displaying and customizing data display. The course then describes the  more...

ASP NET Part 1 Intro Web Controls ...Overview This is the first course in a three part series that presents the learner with a broad overview of ASP.NET and gives a comprehensive introduction to Web Controls. This course introduces the learner to the .NET framework and also the differences between ASP and ASP.NET, coverage of the ASP.NET platform and features, core elements of ASP.NET - Web Forms, ASP.NET script code, and page  more...

ASP NET Part 1 Intro Web Controls ...Overview This is the first course in a three part series that presents the learner with a broad overview of ASP.NET and gives a comprehensive introduction to Web Controls. This course introduces the learner to the .NET framework and also the differences between ASP and ASP.NET, coverage of the ASP.NET platform and features, core elements of ASP.NET - Web Forms, ASP.NET script code, and page  more...

Visio 2000 ...Overview This course introduces students to Microsoft Visio 2000. Beyond a basic introduction, however, students will gain experience in creating project management, networking, database and TQM illustrations for IT organizations. Learn To Identify the tasks that can be performed using Microsoft Visio 2000 Enterprise Edition. Identify the components used for performing specific tasks  more...

Enterprise Connectivity with J2EE V1 4 Curriculum ...wing courses: Enterprise Connectivity with J2EE V1.4: Overview Enterprise Connectivity with J2EE V1.4: Java Server Pages Enterprise Connectivity with J2EE V1.4: Services Enterprise Connectivity with J2EE V1.4: JAXP and JDBC Enterprise Connectivity with J2EE V1.4: RMI, JMS, and JCA Enterprise Connectivity with J2EE V1.4: EJB Session Beans Enterprise Connectivity with J2EE V1.4: EJB  more...

Enterprise Connectivity with J2EE V1 4 Curriculum ...wing courses: Enterprise Connectivity with J2EE V1.4: Overview Enterprise Connectivity with J2EE V1.4: Java Server Pages Enterprise Connectivity with J2EE V1.4: Services Enterprise Connectivity with J2EE V1.4: JAXP and JDBC Enterprise Connectivity with J2EE V1.4: RMI, JMS, and JCA Enterprise Connectivity with J2EE V1.4: EJB Session Beans Enterprise Connectivity with J2EE V1.4: EJB  more...

CIW Perl Fundamentals Part 2 Manipulating Scripts ...Overview This is the second course in a three part series that students will learn both theoretical and practical instruction on external data Perl scripts. This course will also cover regular expressions and pattern matching, subroutines, and file access and manipulation. Learn To Identify the syntax of pattern binding operators. Match metacharacters with their functions. Identify  more...

CIW Perl Fundamentals Part 1 Basic Syntax ...Overview This is the first course in a three part series that presents students with both theoretical and practical instruction on the foundations of the Perl language. Students will also become familiar with an Introduction to Perl, Flow Control, Arrays, and Associative Arrays. Learn To Identify characteristics of the Perl programming language. Identify characteristics of the Perl  more...

CIW E-Commerce Designer Part 5 Transaction Mgt ...Overview This is the final course in a five part series. Students will learn both theoretical and practical instruction on E-Commerce transaction management. Subjects covered in this course include online catalogs, payments, and security. Learn To Identify usability features of a Web site. Match the main Site Manager components with their functions. Identify the guidelines for  more...

CIW E-Commerce Designer Part 4 Site Implementation ...Overview The aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce site implementation. The instruction can be divided into two main parts: Site Creation Methods and Site Development. Learn To Identify the features of independent online storefront creation  more...

CIW E-Commerce Designer Part 3 Site Usability ...Overview The aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce site usability. The instruction can be divided into three main parts: Site Usability, Consumer Service Methods, and Site Management. Learn To Identify the reasons for considering usability in Web  more...

CIW E-Commerce Designer Part 2 Product Marketing ...Overview This course presents students with both theoretical and practical instruction on E-Commerce marketing. The instruction can be divided into two main parts: Web Marketing Goals and Online Product Marketing. In the Web Marketing Goals section, the student will be given an overview of marketing goals and strategies. This will include an examination of the various types of marketing  more...

CIW E-Commerce Designer Part 1 Foundations ...Overview The aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce Designer foundations. The instruction can be divided into three main parts: E-Commerce Foundations, B2B Frameworks and Law and the Internet. Learn To Identify the factors that drive e-commerce.  more...

IBM DB2 Univ Database V7 1 Transition Part 2 Business Intelligence ...Overview This is the second course in a two part series that students will be introduced to the concept of business intelligence. This course also covers administrative enhancements, and it discusses DB2 family enhancements. Learn To Identify the components of the data warehousing process. Identify the enhancements in Business Intelligence (BI) products available for DB2 version 7.1  more...

IBM DB2 Univ Database V7 1 Transition Part 2 Business Intelligence ...Overview This is the second course in a two part series that students will be introduced to the concept of business intelligence. This course also covers administrative enhancements, and it discusses DB2 family enhancements. Learn To Identify the components of the data warehousing process. Identify the enhancements in Business Intelligence (BI) products available for DB2 version 7.1  more...

IBM DB2 Univ Database V7 1 Transition Part 1 Core Competencies ...Overview This is the first course in a two part series that students will learn about OLAP functionality, SQL and AD Enhancements. Additionally, this course covers Federated Databases and Extenders and what has been added in these areas. Learn To Identify the enhancements that emerged with each version of DB2. Identify the six main product editions of the DB2 family. Identify the  more...

IBM DB2 Univ Database V7 1 Transition Part 1 Core Competencies ...Overview This is the first course in a two part series that students will learn about OLAP functionality, SQL and AD Enhancements. Additionally, this course covers Federated Databases and Extenders and what has been added in these areas. Learn To Identify the enhancements that emerged with each version of DB2. Identify the six main product editions of the DB2 family. Identify the  more...

SQL Server 2000 Querying with Transact SQL Part 2 Working with Queries ...Overview This course will teach students how to work with queries. The course will also introduce views, stored procedures, triggers, and user-defined functions. Learn To Identify advantages of using aliases for table names. Identify the guidelines for using joins. Identify the considerations for using inner joins. Identify considerations for using subqueries. Create a derived  more...

SQL Server 2000 Querying with Transact SQL Part 1 Manipulating Data ...Overview This course presents students with both theoretical and practical instruction in the subject of manipulating data with Transact-SQL. Learn To Identify the basic types of statements used in Transact-Structured Query Language (SQL). Identify the functions of Data Definition Language (DDL) statements. Identify the functions of Data Control Language (DCL) statements. Identify  more...

SQL Server 2000 Design Implement Databases Part 4 Managing Indexes ...Overview This is the fourth course in a five part series that will teach students how to work with SQL Server indexes. Students will learn how to plan for index creation, how to create and manage indexes, as well as learn how to optimize query performance and how to analyze queries. Learn To Identify the features of clustered indexes. Identify the features of nonclustered indexes.  more...

SQL Server 2000 Design Implement Databases Part 3 Managing Objects ...Overview This is the third course in a five part series that will teach students how to work with SQL Server data objects. Students will learn how to create and manage view, stored procedures, user-defined functions, and triggers. Learn To Identify the features of views. Identify the considerations for creating views. Create a view by using Transact-SQL. Match the different  more...

SQL Server 2000 Design Implement Databases Part 2 Managing Data ...Overview This is the second course in a five part series that will teach students how to work with SQL Server data. Learn To Identify the SQL Server 2000 system-supplied data types. Add a user defined data type. Match the parts of a data row with their features. Identify characteristics of entity modeling. Identify features of attributes. Identify requirements for logical  more...

SQL Server 2000 Design Implement Databases Part 1 Intro to SQL Server ...Overview This is the first course in a five part series that presents students with both theoretical and practical instruction in the areas of an overview to SQL Server, the Transact-SQL language, and SQL Server Databases. Learn To Identify the features and functions of SQL Server 2000. Match the components of the client-server communication process with their features. Identify the  more...

SQL Server 2000 Database Admin Part 5 Maint SQL Server 2000 ...Overview This is the last course in a five part series that deals with managing, monitoring, and troubleshooting SQL Server 2000. Learn To Identify guidelines for configuring SQL Server Agent. Identify guidelines for using SQLAgentMail and SQL Mail. Configure a Microsoft Outlook Exchange profile for your administrative account. Identify the goals of SQL Server 2000 monitoring.  more...

SQL Server 2000 Database Admin Part 4 Managing Data ...Overview This course deals with transferring data, managing replication services, and maintaining high availability. Learn To Identify guidelines for importing and exporting data. Match SQL Server 2000 tools used to import and export data with their functions. Identify the features and functions of the Data Transformation Services (DTS) process. Identify the features of distributed  more...

SQL Server 2000 Database Admin Part 3 Security Data Recovery ...Overview This is the third course in a five part series that deals with the backup and restore strategies for SQL Server 2000 and with managing security and permissions with SQL Server 2000. Learn To Identify how login accounts are processed. Identify the characteristics of the two authentication modes. Sequence the steps to implement an authentication mode. Identify the guidelines  more...

SQL Server 2000 Database Admin Part 2 Manag Databases ...Overview This is the second course in a five part series that will teach students how to plan for managing databases with SQL Server 2000. This course also includes both theoretical and practical instruction in the creation and management of objects. Learn To Identify the database option categories. Identify features of the tools used to view database properties. View database  more...

IBM DB2 Universal Database V6 1--App Development ...Overview This course will provide application developers with the specific skills and knowledge needed to be successful in an IBM DB2 Universal Database (UDB) V6.1 application development environment for UNIX, Windows or OS/2 platforms. This course will teach students about SQL application development, application development objects, embedded SQL programming, and dynamic SQL programming.  more...

IBM DB2 Universal Database V6 1--App Development ...Overview This course will provide application developers with the specific skills and knowledge needed to be successful in an IBM DB2 Universal Database (UDB) V6.1 application development environment for UNIX, Windows or OS/2 platforms. This course will teach students about SQL application development, application development objects, embedded SQL programming, and dynamic SQL programming.  more...