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Technical Communication, an Introduction for Current Technical Writers, Editors & Designers


Get an overview of the whole field of technical communication. Expand your perspective. For current tech writers, editors, and designers.
If you have been doing some form of technical writing, editing, or design for a while, but you wonder what the whole profession really involves, this course will expand your perspective, and help you polish your skills. You`ll learn how to articulate the
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Technology Integration - Best Practices
Discover some of the best practices used by educators to integrate technology into their classrooms. Learn about the tools used to facilitate instruction of core-curricular objectives.
Technology Integration - Best Practices is a?seven day online course.
It will help you discover some of the ?best practices? used by educators today to integrate technology into their classrooms.
This course
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Search Engine Competency Assessment-Level 1 (SECA Basic Certification)
SECA Basic Certification covers skills built on a framework of current Search Engine Optimization theory and best practices. By passing SECA Level 1 you will demonstrate a reliable and validated measure of overall Search Engine Optimization performance, knowledge and skill sets. A successful passing grade entitles you to apply and receive a SECA Certificate from an Accredited State University.
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Safe Computing For Educators
The Internet is a vast place, open to a wide variety of experiences. Although it can be very useful in educational settings, it can also be a dangerous place for students as well as educators. As an educator, you must keep yourself up-to-date with information to protect yourself and your students from getting into trouble. This course takes an interest in helping you learn some simple and
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Senior Professional In Supply Management (SPSM ) Certification Program
Are you tired of not getting enough opportunities, respect, and money out of your purchasing career? Well, guess what? Nothing will change unless you take action towards becoming a world-class purchasing professional. You can earn your purchasing certification in less than 3 months if you devote more than 4 hours per week to this course of study. Accordingly, 2 hours per week will take
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Laboratory Audit Essentials



Data generated by environmental laboratories are used to make strategic decisions for all types of projects (investigation, remediation, compliance, etc.). It is vitally important that the data are of the highest quality to avoid costly resampling and budget overruns. The goal of this course is to provide information so that an individual can conduct an environmental laboratory audit. A laboratory
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Lab Safety and Chemical Hygiene
In this course, you will learn about the requirements employers must meet to ensure a safe laboratory environment for their employees. It also walks you through creating an effective and comprehensive Chemical Hygiene Plan including basic components, general laboratory safety practices, facility and operation safety rules, chemical hazard identification, and other general safety topics that relate
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Instructional Design Series
This series will teach the learner the basics of the instructional design process. Learners will discover how to identify the need for instruction and analyze the content to be taught. Best practices for designing, planning, implementing, and evaluating instruction will help prepare the learner to create instructional programs. This self-directed course can be completed within 90 days or sooner
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How To Master Sales Skills



Course description -- The How to Master Sales Skills bundle will develop the most essential skills in sales personnel without extensive away-from-work classroom training. Based on fundamental best practices, these courses prepare new sales personnel to be effective. They create a common baseline set of processes for an entire sales organization, regardless of previous experience, to follow as
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Health Insurance Portability and Accountability Act Training
This course will provide Health Insurance Portability and Accountability Act training. We will be covering the five pieces of HIPAA legislation Transactions, Code Sets, Privacy, Security, and Unique Health Identifier. All users interacting with Health Information are required by federal law to have HIPAA training.
Designed for everyone that deals with the healthcare industry, this course is
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Expert Purchasing Management
Are you a purchasing manager who worries about balancing the many demands of your leadership role? You're not alone. Today's companies are expecting more than ever from their purchasing managers. And today's environment is confronting purchasing managers with more challenges than ever. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from
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Build Your Own BIZ(tm) - Customer Service That Sells
Develop an internal customer service culture that is dedicated to serving your customers. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.
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Adobe Fireworks CS3
Get your designs from the rest of the CS3 suite out to the web and ready for the masses with Adobe Fireworks CS3. This program picks up where Adobe's old ImageReady left off and comes packed with new features to set your designs up using html, java, and even CSS. With John Ulliman as your guide, you'll learn how to adjust, crop, and use filters on your digital pictures, scans and stock art. Plus,
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14 Purchasing Best Practices
Wouldn't it be great if you could implement the purchasing best practices that are used by the world's top corporations? Do you think it is impossible because your existing staff is so busy and you don't have the budget to hire an expensive consulting firm? Think again! The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start
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Dreamweaver MX 2004
Dreamweaver MX 2004 Dreamweaver is the professional's choice for developing web sites and web applications. With this Dreamwaever training, go from start to finish, create and maintaining basic websites, and learn to support best practices and the latest technologies. Your instructor for this course is David Humes David is an Adobe Certified Expert (ACE) in Photoshop, a Certified Practitioner of
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Adobe Photoshop CS4 Extended: Essentials
Adobe Photoshop CS4 Extended: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and
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Adobe Photoshop CS3: Essentials
Adobe Photoshop CS3: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best
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Adobe Photoshop CS3: Advanced
Adobe Photoshop CS3: Advanced Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best
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Adobe InDesign CS3: Essentials
Adobe InDesign CS3: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best
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Adobe Illustrator CS3: Essentials
Adobe Illustrator CS3: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best
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Adobe Illustrator CS3: Advanced
Adobe Illustrator CS3: Advanced Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best
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Adobe Flash CS4 Professional: Essentials
Adobe Flash CS4 Professional: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and
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Adobe Flash CS3: ActionScript 3 Animation and Games
Adobe Flash CS3: ActionScript 3 Animation and Games Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips,
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Adobe Flash CS3 Professional: Essentials
Adobe Flash CS3 Professional: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and
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Adobe Flash CS3 Professional: ActionScript 3 UI & Data
Adobe Flash CS3 Professional: ActionScript 3 UI & Data Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips,
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Adobe Flash CS3 Professional: ActionScript 3 Essentials
Adobe Flash CS3 Professional: ActionScript 3 Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips,
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Adobe Encore CS3: Essentials
Adobe Encore CS3: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best
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Adobe Dreamweaver CS4: Essentials
Adobe Dreamweaver CS4: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best
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Adobe Dreamweaver CS3: Essentials
Adobe Dreamweaver CS3: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best
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Adobe Dreamweaver CS3: Advanced
Adobe Dreamweaver CS3: Advanced Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best
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Adobe CS3 Web Design: Workflow
Adobe CS3 Web Design: Workflow Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best
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Adobe CS3 Production Premium: Workflow
Adobe CS3 Production Premium: Workflow Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and
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Adobe CS3 Print: Workflow
Adobe CS3 Print: Workflow Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices
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Adobe CS3 Design: Workflow
Adobe CS3 Design: Workflow Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best practices
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Adobe After Effects CS3: Essentials
Adobe After Effects CS3: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best
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Adobe After Effects CS3: Advanced
Adobe After Effects CS3: Advanced Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best
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How To Master Leadership



Course description -- The secrets of organizational effectiveness lie in the capabilities of a company's leadership. This bundle includes those fundamentals of effective leadership that will have the greatest impact on performance. Whether applying essential motivational principles or developing a strategic plan, your organization's leaders will find solid, best-practices guidance in this bundle.
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Search Engine Competency Assessment-Level 1 (SECA Basic Certification)


SECA Basic Certification covers skills built on a framework of current Search Engine Optimization theory and best practices. By passing SECA Level 1 you will demonstrate a reliable and validated measure of overall Search Engine Optimization performance, knowledge and skill sets. A successful passing grade entitles you to apply and receive a SECA Certificate from an Accredited State University.
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From 123-CBT Computer Based Training
Sales Manufacturing TM Sales Production
The Sales Manufacturing(TM) model places all the small efforts involved in sales together into a comprehensible system for sales success. The Sales Manufacturing(TM) model represents the framework for building sales processes rooted in the proven best practices of the sales profession. The Sales Manufacturing(TM) machine challenges you to view your business from a holistic perspective and to build
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Sales Manufacturing TM Sales Production
The Customer Support Specialist CSS
It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Today's Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring customers'
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Support Center Services
This course is intended to instruct the learner in the Help Desk Institute's (HDI) basic levels of service commitments and attitude. Best practices, personal accountability, enhancing the image of the organization, and the work environment are covered.
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Cross-selling in a Customer Service Call
If there's one advantage most companies have learned to appreciate in recent years, it's "flexibility". Technology, the economy, and global events have forced companies to cope with a host of new challenges by being flexible. Flexibility is a key factor in customer call centers.As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing efficient
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Business Travel Safety - Developing a Corporate Travel Program
In Business Travel Safety: Forming a Corporate Travel Safety Program, you will learn how to facilitate safe and efficient travel for employees. You will learn best practices for developing a corporate travel safety program, how to choose the best travel agency for your organization, and why it is important to prepare for emergencies before traveling..
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Performance Reporting and Stakeholder Management
Any project requires good communication to manage day-to-day activities and ensure success of the project--project managers need to understand what a communications model is, and how it helps promote success and resolve differences. They need to plan out a strategy to ensure that needed information is gathered and produced efficiently. Finally, the project manager is responsible for distributing
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An Introduction to Project Management
Imagine trying to control the unexpected and unpredictable through processes in such a way that you meet the cost, quality, and time expectations of all invested parties in order to accomplish a temporary endeavor. This is the mission of project management. Challenging? Yes. Impossible? No. All industries employ project managers to implement processes as a way to control business. In fact, the
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Project Life Cycles and Stakeholders
Every project has a beginning and an end, but what happens in between is less predictable. The project life cycle will most likely involve uncertainties, and it's how these uncertainties are handled that determines the outcomes of the project. The more familiar one is with project phases and stakeholders, the more easily one can keep the project on track and on budget.Organizations might "fast
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Project Planning
In the early planning phases, project managers and team members have the most potential influence on the outcomes of a project. Yet, lots of planning does not guarantee successful planning. Just as project success can be planned, project disasters can be predestined if team members are not careful about the assumptions they make. A project management team that can balance the need for
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Communications Planning and Information Distribution
Any project requires good communications to manage day-to-day activities and ensure success of the project. Project managers need to understand the processes of Project Communications Management, and how those processes help promote success and resolve differences among project stakeholders. Project managers need to plan out a strategy to ensure that needed information is gathered and produced
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Introducing Security Best Practices in VB NET Applications
To determine best practices for securing the .NET Framework, identify how to secure communications for distributed applications, recognize key defensive coding techniques, and specify how best to minimize the security threats associated with untrusted users
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Implementing Security Best Practices in VB NET Applications
To recognize how to practice data validation and secure unknown code in .NET applications
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Application Stability and Deployment in VB NET Applications
To recognize the importance of application vulnerability testing, perform assembly vulnerability testing tasks, and identify best practices for hardening ASP.NET applications.
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Windows Vista Users and Groups
The use of user and group accounts is fundamental in any network environment for both security and ease of administration. This course describes the types of user and group accounts available for Windows Vista clients, explains how to manage them, and covers best practices for their use.
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General Coding Best Practices
To outline the best practices for writing high quality methods, expressions, variables, arrays, loops, and if statements, and to describe recommended practices for writing readable code
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Maintaining Quality Code
To outline the primary techniques of refactoring, and to discuss the best practices for reviewing, testing, and debugging code
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Object-oriented Coding Best Practices
To outline the best practices for defining and using classes, and determining how best to use inheritance or its alternatives
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Introducing Security Best Practices in C NET Applications
To determine best practices for securing the .NET Framework, identify how to secure communications for distributed applications, recognize key defensive coding techniques, and specify how best to minimize the security threats associated with untrusted users
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Implementing Security Best Practices in C NET Applications
To recognize how to practice data validation and secure unknown code in C# .NET applications
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Application Stability and Deployment in C NET Applications
To recognize the importance of application vulnerability testing, perform assembly vulnerability testing tasks, and identify best practices for hardening ASP .NET applications
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Risk Response and Recovery
To outline risk management and identify best practices for handling risk and ensuring business continuity
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Installation and Configuration
To identify best practices for installing and configuring servers
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Disaster Recovery and Server Backups
To identify server backup and disaster recovery best practices
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Maintenance and Environment
To identify best practices in maintaining servers and their environments
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Benchmarking for Best Practices
Benchmarking is an old idea with a new slant toward performance improvement. Learning from other companies to improve the practices of your own is not just making site visits or talking to other companies about how they operate. It's a disciplined process requiring careful research and analysis. Find out who should benchmark, how to benchmark, and what to do with the benchmarked data once you've
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CIW Web Languages Perl Fundamentals Curriculum

The CIW Web Languages: Perl Fundamentals Curriculum includes the following courses: CIW Perl Fundamentals: Part 1(Basic Syntax) CIW Perl Fundamentals: Part 2(Manipulating Scripts) CIW Perl Fundamentals: Part 3(Best Practices) To review individual course descriptions, please return to the previous page and select the desired title(s).
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Designing Cisco Network Service Architectures Part 4

This course focuses on designing Enterprise wireless networks, IP telephony solutions, content networking solutions, and storage networking solutions. Case studies facilitate applied learning wherever appropriate.
Learn To:
Identify ways in which QoS answers network requirements.
Match QoS architectures with their functions.
Identify the classification of a Cisco QoS solution.
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Windows 2000 Installation Config Admin --Part 4 Enterprise Admin

Course Overview This is the fourth course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify, configure and manage the workstations of users; and identify, configure and manage a fax. L
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Windows 2000 Installation Config Admin --Part 4 Enterprise Admin

Course Overview This is the fourth course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify, configure and manage the workstations of users; and identify, configure and manage a fax. L
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Visual Basic 6 0 Designing Implementing Distributed Applications - Part 3

Course Overview This is the third course in a five part series that will provide programmers with the basic skills to build three-tier client/server solutions. L earn To: Identify features of SQL Server and select the data integrity to implement in a given situation. Use the ActiveX Data Object (ADO) types for establishing a connection, executing a command, navigating recordsets,
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Oracle Database 10g Adminsitration Workshop I Part 3

This course provides an understanding of the Database Security. This course will help the learner to understand the benefits of database auditing and monitoring. It also covers Database Listeners and Services. The concept of shared and dedicated servers is also covered. After going through this course, the learners would be able to tune the system for best performance by configuring automatic
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SQL Server 7 0 System Administration - Part 2

Course Overview
This is the second course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0.
L earn To:
Work with Microsoft SQL Server is and Work with Microsoft SQL Server 7.0, its architecture, security, and database structure.
Understand the basics of SQL Server databases and how to
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CompTIA Server 2005 Server Maintenance Security

This course covers general information about securing the server room environment and troubleshooting. This course is divided into three units: Physical Housekeeping, Security, and Problem Determination and Troubleshooting. The Physical Housekeeping unit covers basics of maintaining server rooms. The Security unit covers securing the environment and recognizing environmental issues. The last unit
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CIW Perl Fundamentals Part 3 Best Practices

Course Overview This is the final course of a three part series that presents students with an overview of best practices for Perl. Students will learn about packages and modules, object orientation, database connectivity, and debugging Perl scripts. Learn To Identify characteristics of a package. Identify characteristics of package symbol tables. Identify characteristics of BEGIN and
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Business Travel Safety Forming a Corporate Travel Safety Program

In "Business Travel Safety: Forming a Corporate Travel Safety Program," you will learn how to facilitate safe and efficient travel for employees. You will learn best practices for developing a corporate travel safety program, how to choose the best travel agency for your organization, and why it is important to prepare for emergencies before traveling. Learn To
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CompTIA Server 2005 Storage Arrays Install Planning

This course covers general knowledge about technologies such as Fiber Channel and RAID. The course also covers pre-installation activities for installing a server or network. This course is divided into three units: Fiber Channel Fundamentals, RAID, and Installation Planning. The Fiber Channel Fundamentals unit introduces learners to the Fiber Channel technology and covers Fiber Channel hardware
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CompTIA Server 2005 Hardware Operating System Install

This course covers general information about installing hardware devices and configuring servers. This course is divided into two units, Hardware Installation and Configuration of Servers. The Hardware Installation unit covers best practices of hardware installation and server management. The Configuration of Servers unit covers hardware configuration, installation, and network configuration.
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CompTIA Server 2005 Monitoring Server Performance

This course covers the basics and best practices for upgrading various types of hardware. This course is divided into three units: Basic Upgrades, Peripheral Upgrades and System Resources, and Performance Monitoring. The Basic Upgrades unit covers memory types, memory modules, and memory installation and upgrade. The Peripheral Upgrades and System Resources unit covers network cards, peripheral
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Succession Planning Successors Plan Evaluation Planning Tools

In Succession Planning: Successors and Plan Evaluations and Planning Tools you will learn about utilizing the internal labour bank of an organization, and you will learn guidelines for using promotion policy and internal development strategies. The course also focuses on evaluation of the Succession Plan, how vital this is both for the success of the plan and encouraging strategic support for the
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Conducting Meetings The Meeting Process

Conducting Meetings: The Meeting Process provides participants with a framework for planning, participating in, and concluding meetings successfully. They learn techniques for establishing the purpose and agenda of a meeting and facilitating participants' progress toward the meeting goals. Learn To Define and communicate the purpose, objective, setting, and agenda
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Conducting Meetings Effective Meeting Communication

Conducting Meetings: Effective Meeting Communication enables participants to build a positive climate during a meeting and follow best practices of verbal and nonverbal communication to conduct a successful meeting. Learn To Distinguish between different meeting climates and employ techniques for fostering a positive meeting climate.
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Total Quality Management Fundamentals

In Total Quality Management Fundamentals you will learn concepts and the history of Total Quality Management. Beginning with the benefits of a total quality solution, the course then explores the origins of total quality, comparing it with traditional management practices. It then goes on to teach the learner about the cost of quality, building a quality framework, managing organizational change
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Organizational Crisis Mgmt Anticipating Planning for Crises

This course defines and examines what is meant by Organizational Crisis Management, noting the special need for crisis management in today a a s world. The vital importance to an organization of having a crisis management plan in place is emphasized. The course then covers planning for crises, for example, how to assess your organization's level of preparation and how to forecast potential
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Team Participation Decision Making in Teams

In Team Participation: Decision Making in Teams, participants explore the process of reaching consensus, examine the challenges of doing so, and develop the ability to make positive contributions to team decisions. Learn To Apply best practices for making team decisions. Understand and avoid 'groupthink,' in which team members become
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Windows Server 2003 Planning Network Infrastructure Part 1

This is the first course in a four-course curriculum that prepares the learner for Exam 70-293, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. The course covers three areas - TCP/IP configuration, Routing planning and troubleshooting, and DHCP management and troubleshooting. The course contains scenario-based NLOs that allow the learner participate in parts of the
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Windows Server 2003 Planning Network Infrastructure Part 1

This is the first course in a four-course curriculum that prepares the learner for Exam 70-293, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. The course covers three areas - TCP/IP configuration, Routing planning and troubleshooting, and DHCP management and troubleshooting. The course contains scenario-based NLOs that allow the learner participate in parts of the
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Windows Server 2003 Planning Network Infrastructure Part 3

This is the third course in a four-course curriculum that prepares the learner for Exam 70-293, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. The course covers three areas - IPSec, Network access - connection methods, policy, authentication, strategy, and troubleshooting -, and troubleshooting remote access. The course contains scenario-based NLOs that allow the
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Windows Server 2003 Planning Network Infrastructure Part 3

This is the third course in a four-course curriculum that prepares the learner for Exam 70-293, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. The course covers three areas - IPSec, Network access - connection methods, policy, authentication, strategy, and troubleshooting -, and troubleshooting remote access. The course contains scenario-based NLOs that allow the
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Designing a MS Exchange Server 2003 Organization Connectivity

In this course, the learner will be introduced to concepts of designing for high availability and reliability for a Microsoft Exchange Server 2003 organization and design aspects for inter-organizational connectivity. The course will also cover planning considerations for migrating from Microsoft Exchange Server 5.5 and Microsoft Exchange 2000 Server to Exchange Server 2003.
Learn To:
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Supply Chain Management Building a Sustained Competitive Advantage

This course provides the learner with an understanding of utilizing collaboration and technology to maximize the effect of supply chain processing. Product design and product life cycle management as elements of the improvement effort, and performance measures and metrics. Models for improving all major processes within a supply chain, and extensive case examples to validate the principles and
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From HAZMAT Plans & Programs, Inc
Green Infrastructure Guidelines Certification Program

This online program outlines the range of "Green" possibilities available in Infrastructure. Special consideration has been given to urban variables, such as scale, age, and proximity. Consideration has also been given to the type of infrastructure work addressed in order to illustrate practices that promise the most benefits.
The Green Infrastructure Guidelines Certification Program is for
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Residential Green Remodeling - Design Construction and Certification

This 6-hour online Residential Green Remodeling program provides a comprehensive treatment of Green Remodeling. Emphasis is on how Green Remodeling differs from Green Building.
The unique aspects of Green Remodeling are treated in detail, with particular emphasis on building evaluation, deconstruction, handling of hazardous waste, materials recycling and reuse, energy conservation, indoor air
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From 6P International, LLC
Stormwater Management During Construction
COURSE DESCRIPTION:
This course has been developed for the Erosion Control Supervisor Responsible for the proper installation, maintenance and inspection of Best Management Practices (BMPs) for the control of erosion and sedimentation at construction sites.
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From Compliance LLC
Certified Information Systems Risk and Compliance Professional CISRCP - Prep Course 5 days


Objectives:
This course has been designed to provide IT and Information Security professionals with the knowledge and skills needed to understand and support regulatory compliance and enterprise wide risk management, and to promote best practices and international standards that align with business and regulatory requirements. The course provides with the skills needed to pass the Information
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From Radiofrequency Safety International Corporation
RF Site Safety Awareness

his a RF Site Safety Awarenessa a training course provides information of accountability and responsibility for a safe work site. This course will provide participants with a dynamic interactive educational experience and is delivered by instructors with over a century of combined knowledge. The class will envelop a comprehensive overview focusing on best practices for due diligence and
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From Serebra Learning Corporation
Customer Focused Management
Sam Walton, founder of Wal-Mart, is reputed to have said, "There is only one boss the customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else." Effective quality management processes focus on the customer. In today's global marketplace, customers have more choices than ever before. To achieve success, it is vital for enterprises to
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The Art of Global Communication
Considering that communication is something you do every day, how many people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the
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Sales Negotiations Fundamentals of Negotiation
In Sales Negotiations - Fundamentals of Negotiation, you will learn advanced ways to approach negotiation and how best to prepare effective negotiation strategies to increase profitability in your sales cycle. You will also learn what it takes to develop and build mutually beneficial negotiation relationships, as well as best practices in improving your negotiation communication among new and
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ITIL The Service Desk and Incident Management
Organizations that provide IT services to internal or external customers need to provide excellent services to increase the quality of, and the profits for, the organization. The IT infrastructure library (ITIL) can help organizations achieve these goals. At the same time, ITIL can help organizations to increase external and internal customer satisfaction. The delivery and support of IT services
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Cross-selling in a Customer Service Call
If there's one advantage most companies have learned to appreciate in recent years, it's "flexibility". Technology, the economy, and global events have forced companies to cope with a host of new challenges by being flexible. Flexibility is a key factor in customer call centers. As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing
more...
Customer Satisfaction Analysis and Implementation
What you get out of a well-designed customer satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are
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Interacting with the Customer
Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome
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Effective Communication Skills
Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt
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The Customer Support Specialist CSS
It costs a business much more to acquire a new customer than it does to retain an existing one. So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Today's Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring customers'
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The Support Center Service
This course is intended to instruct the learner in the Help Desk Institute's (HDI) basic levels of service commitments and attitude. Best practices, personal accountability, enhancing the image of the organization, and the work environment are covered. Individuals interested in the Help Desk Institute's (HDI) Customer Support Specialist (CSS) certification
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An Introduction to Project Management PMBOK-Third Edition aligned
Imagine trying to control the unexpected and unpredictable through processes in such a way that you meet the cost, quality, and time expectations of all invested parties in order to accomplish a temporary endeavor. This is the mission of project management. Challenging? Yes. Impossible? No. All industries employ project managers to implement processes as a way to control business. In fact, the
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Communications Planning and Information Distribution
Any project requires good communications to manage day-to-day activities and ensure success of the project. Project managers need to understand the processes of Project Communications Management, and how those processes help promote success and resolve differences among project stakeholders. Project managers need to plan out a strategy to ensure that needed information is gathered and produced
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Performance Reporting and Stakeholder Management
Any project requires good communication to manage day-to-day activities and ensure success of the project--project managers need to understand what a communications model is, and how it helps promote success and resolve differences. They need to plan out a strategy to ensure that needed information is gathered and produced efficiently. Finally, the project manager is responsible for distributing
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Enhancing Your Listening Skills
Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your
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Managing Cross-Functions
Today, managers need to address the complex problems and challenges of the current global business environment. Managers must now rely upon other divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of
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Getting Started--The Administrative Support Professional
The skills needed to fulfill the requirements of today's administrative support professionals are numerous. Day-to-day, they must be flexible as they work in an ever-changing business environment. They must use interpersonal skills that help them deal effectively with clients, visitors, and other office professionals. They must also manage their time effectively to function successfully. This
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Lean Concepts
Most business processes are 90 waste and 10 value-added work. The challenge for businesses today is to find new ways to dramatically reduce costs and improve investment returns while better serving their customers. To meet these challenges, organizations have turned to Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business
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The Who What Why of ISO 9000 2000
This course provides a brief history of the International Organization for Standardization (ISO). It outlines ISO's mission and structure by examining the three standards that comprise the ISO 9000 family of standards: ISO 9000:2000, ISO 9001:2000, and ISO 9004:2000. This course also presents the universal quality fundamentals that form the foundation of the concepts and practices required by
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E-mail and Internet Use
E-mail and Internet technologies are rapid communication and information tools that spell success for any person or business that knows how to take advantage of them. However, there are dangers in the use of this advanced technology. This course outlines the pitfalls involved in using e-mail and accessing the Internet through a company's network, and the policies that are often implemented to
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Foreign Corrupt Practices Act
U.S. firms seeking to do business in foreign markets must be familiar with the Foreign Corrupt Practices Act (FCPA). The act prohibits corrupt payments to foreign officials for the purpose of obtaining or keeping business. This course provides an overview of the FCPA. It illustrates how the act can impact your business and gives advice on the steps you can take to make sure that your business
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Union Awareness
According to the U.S. Department of Labor's Bureau of Labor Statistics, in 2004, 12.5 percent of wage and salary workers were union members--down from 12.9 percent in 2003. Why is membership declining? Perhaps the growing number of laws in place to protect workers prevents the necessity of unions, or perhaps the nature of the work itself has changed. Regardless of the decline, workers still have
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Antitrust--Talking with the Competition
Collaboration is an agreement to engage in some form of economic activity with another party. In modern markets, competitors may decide to collaborate for a number of reasons. These include funding innovation projects, sharing marketing or distribution costs, or implementing best practices in production or services. Collaborating with a competitor can help your company to cut costs and deliver a
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General Coding Best Practices
To outline the best practices for writing high quality methods, expressions, variables, arrays, loops, and if statements, and to describe recommended practices for writing readable code Professional application developers or programmers, with at least 2 years experience, who want to learn the latest recommended techniques for developing high quality software
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Maintaining Quality Code
To outline the primary techniques of refactoring, and to discuss the best practices for reviewing, testing, and debugging code Professional application developers or programmers, with at least 2 years experience, who want to learn the latest recommended techniques for developing high quality software
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Object-oriented Coding Best Practices
To outline the best practices for defining and using classes, and determining how best to use inheritance or its alternatives Professional application developers or programmers, with at least 2 years experience, who want to learn the latest recommended techniques for developing high quality software
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Programming Techniques and Strategies
To outline the high-level considerations for producing good code Professional application developers or programmers, with at least 2 years experience, who want to learn the latest recommended techniques for developing high quality software
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Introducing User-Centered Design
To identify the principles and benefits of user-centered design and to determine a practical approach to promoting user-centered design methodology in organizations This path is targeted primarily at software architects and project managers working on high level design. This path will also target programmers and developers looking to improve their skills in user centered software design.
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Developing an Application Using User-Centered Design
To conduct user research and to design effective user interface and interaction elements This path is targeted primarily at software architects and project managers working on high level design. This path will also target programmers and developers looking to improve their skills in user centered software design.
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Practical Examples of User-Centered Design
To design user-centered Windows applications and web sites This path is targeted primarily at software architects and project managers working on high level design. This path will also target programmers and developers looking to improve their skills in user centered software design.
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UNIX Systems Management
To outline UNIX performance monitoring and disaster recovery strategies and techniques in UNIX IT professionals working in a UNIX environment for the first time
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IIS 6 0 Fundamentals
To identify how to install or upgrade IIS 6.0 and use the administration tools to perform tasks Administrators who intend to employ Internet Information Services 6.0; IT professionals who wish to gain knowledge of IIS 6.0
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Exchange Server 2003 Planning for Active Directory and Designing a Messaging Infrastructure
To discuss how to plan and design Active Directoy integration, multiple forest deployment, general administration, and organization infrastructure in Exchange Server 2003 Systems administrators, systems engineers, systems analysts, IT consultants, and IT professionals with responsibility for planning and implementing Exchange Server 2003; learners preparing for MCSE certification exams
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Exchange Server 2003 Designing Data Management and Fault Tolerance
To discuss how to design data management, fault tolerance, backup, and recovery in Exchange Server 2003 Systems administrators, systems engineers, systems analysts, IT consultants, and IT professionals with responsibility for planning and implementing Exchange Server 2003; learners preparing for MCSE certification exams
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Firewalls and Access to Internal Resources with Microsoft ISA Server 2000
To describe securing the ISA server and explain publishing IT Professionals including web administrators, network administrators, and security administrators but not network architects
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Microsoft Small Business Server 2000 Administration
To introduce students to the network planning and security issues involved in deploying Microsoft Small Business Server 2000 Technical personnel at IT solution companies who wish to deploy Microsoft Small Business Server 2000 to small businesses and network administrators of small businesses
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SharePoint 2003 Fundamentals
To introduce the design and architecture of SharePoint Portal Server 2003 and SharePoint technologies Administrators who intend to deploy SharePoint Portal Server 2003 and SharePoint technologies; IT professionals who wish to gain knowledge of SharePoint products and technologies
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Planning and implementing an Active Directory infrastructure
To identify the role and features of Windows Server 2003 Active Directory and the factors and requirements for planning and implementing an Active Directory infrastructure Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Windows Server 2003 Active Directory; learners
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Planning Active Directory Services
To distinguish between global catalog servers and operations master roles and identify how they are enabled, administered, and placed in Active Directory infrastructure Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Windows Server 2003 Active Directory; learners
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Configuring and Troubleshooting Group Policy
To identify the tasks and strategies involved in configuring and troubleshooting group policy Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Windows Server 2003 Active Directory; learners preparing for MCSE certification exams
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Servers and their Components
To identify the functions, features, and components of servers Service managers, technicians, systems engineers/administrators, help desk staff, service and repair professionals, system analysts and integrators, PC support specialists, network engineers/administrators/analysts/architects/managers/specialists
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Information Security and Risk Management
To identify the security requirements associated with identifying and protecting organizational information assets, perform the analysis techniques used in risk management, and recognize the responsibilities associated with different roles in an organization Mid-level and senior-level managers who are working toward or have already attained positions as CISOs, CSOs or Senior Security Engineers
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Securing IP Telephony
To outline the principles of IP telephony security and explain how to secure the operating system and Cisco CallManager IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
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Internet Client Infrastructure and Applications
To identify the client components required to connect to an Internet or intranet Students wishing to acquire the fundamental skills required to embark on careers as e-Business IT professionals; students preparing for the CompTIA certification exam IK0-002: i-Net
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Cisco DESGN 2 0 IP Address and Routing Protocol Design
To recognize how IP addressing and routing protocols support the overall network, and create an enterprise IP addressing and routing protocol design Network engineers, network system analysts, and maintenance personnel responsible for designing small to medium-sized and enterprise networks; individuals seeking the Cisco Certified Design Associate (CCDA) certification and those individuals
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802 1x Port-based Authentication and Best Practice
To recognize how to configure 802.1x port-based authentication and recommend a best practice for threat mitigation The primary target includes network designers, network administrators, network engineers, and system engineers.
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Cisco BCMSN 3 0 Implementing Trunks and the Virtual Trunking Protocol VTP
To explain the procedure for configuring both 802.1Q and ISL trunking between two switches, how VLAN configuration of switches within a management domain can be automated with VTP, and identify common VLAN configuration errors and explain the solutions to those errors. Network administrators, network engineers, network managers, systems managers, or network designers.
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Cisco BCMSN 3 0 Implementing Spanning Tree
To implement spanning tree operation in a hierarchical network Network administrators, network engineers, network managers, systems managers, or network designers.
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Cisco BCMSN 3 0 Wireless LANs
To recognize the features of WLANs and compare wireless LANs with wired LANs, the different WLAN topologies, and explain WLAN technology, standards, and security. Network administrators, network engineers, network managers, systems managers, or network designers.
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Cisco BCMSN 3 0 Mitigating Service Loss and Data Theft
To recognize the potential attacks and how to implement security features in a switched network. Network administrators, network engineers, network managers, systems managers, or network designers.
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Oracle 11i E-Business Suite System Administration
To identify and in some cases perform key system-administration tasks in 11i E-Business Suite Technical consultants on Oracle 11i implementation projects; IT professionals requiring an overview of Oracle 11i E-Business Suite
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Oracle 11i E-Business Suite System Administration
To identify and in some cases perform key system-administration tasks in 11i E-Business Suite Technical consultants on Oracle 11i implementation projects; IT professionals requiring an overview of Oracle 11i E-Business Suite
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Managing Dependencies
To manage dependencies and recompile PL/SQL units Database administrators, application developers, and database operators
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Workplace Security Awareness
This one-hour course will provide an awareness-level orientation of basic workplace security fundamentals and appropriate actions for workers to take in the event of potential threat situations that may be encountered in the workplace, including encountering trespassers, receiving phone threats, dealing with workplace violence incidents, evacuating during an emergency, and protecting against
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Storm Water Pollution Prevention
This one-hour course describes the nature and occurrence of storm water pollution, its environmental effects, and ways to address this important water quality problem. Rainwater that enters a surface water body, by flowing either overland or through a storm sewer system, is called storm water or storm water runoff. Storm water runoff is one of the leading causes of pollution in rivers and lakes.
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Specifying and Assigning Resources
To define how resources are assigned, adjusted, and administered Business managers, project managers, planners, and team members who want to track and manage project tasks, costs, and resources; candidates for Microsoft User Specialist certification; anyone wishing to gain a basic understanding of Microsoft Office Project Professional 2003; end users seeking competence in Microsoft Office Project
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Tracking and Reporting Progress
To define how to track and report on the progress of your project Business managers, project managers, planners, and team members who want to track and manage project tasks, costs, and resources; candidates for Microsoft User Specialist certification; anyone wishing to gain a basic understanding of Microsoft Office Project Professional 2003; end users seeking competence in Microsoft Office Project
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Information security and the Internet
To demonstrate how to use the Internet and e-mail securely Business users requiring an introduction to information security best practices
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Malicious code and information security
To introduce how malicious code works and the ways to defeat it in a wired and wireless environment Business users requiring an introduction to information security best practices
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Operational information security
To demonstrate secure practices for networked and mobile users, and introduce software piracy and social engineering Business users requiring an introduction to information security best practices
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Introduction to information security
To give an overview of information security in the business world Business users requiring an introduction to information security best practices
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Grammar Skills: Writing Effective Sentences


In Grammar Skills: Writing Effective Sentences, participants acquire best practices for writing effective sentences. They learn to apply critical rules of agreement and optimize sentence structure. They learn to classify sentences according to their complexity, create parallel constructions, use the active voice, and avoid common writing pitfalls.
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Business Travel Safety Forming a Corporate Travel Safety Program
In "Business Travel Safety: Forming a Corporate Travel Safety Program," you will learn how to facilitate safe and efficient travel for employees. You will learn best practices for developing a corporate travel safety program, how to choose the best travel agency for your organization, and why it is important to prepare for emergencies before traveling. The target audience for this program is
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Software Engineering Concepts
The Software Engineering Concepts WBT provides an introduction to the basic concepts of software engineering. It examines the software development process, and the relative strengths and weaknesses of various software process models. It also describes various approaches to requirement gathering and problem analysis. The students will also learn to specify and validate requirements. Managers,
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Server+ Certification Part 1: Installation and Configuration


The is first course in a four part series on CompTIA's Server+ certification. This course presents students with guidelines for conducting pre-installation planning activities. They will also learn how to install hardware using ESD best practices, the basics of server configuration and the features of the different operating systems. It also covers the load placed on a server when you run
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CIW Perl Fundamentals Part 3: Best Practices
This is the final course of a three part series that presents students with an overview of best practices for Perl. Students will learn about packages and modules object orientation database connectivity and debugging Perl scripts.
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Conducting Meetings: Effective Meeting Communication
Conducting Meetings: Effective Meeting Communication enables participants to build a positive climate during a meeting and follow best practices of verbal and nonverbal communication to conduct a successful meeting.
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Server+ Certification Part 1: Installation and Configuration
The is first course in a four part series on CompTIA's Server+ certification. This course presents students with guidelines for conducting pre-installation planning activities. They will also learn how to install hardware using ESD best practices the basics of server configuration and the features of the different operating systems. It also covers the load placed on a server when you run
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From Seletel Informatique
Instructional Design
This series will teach the learner the basics of the instructional design process. Learners will discover how to identify the need for instruction and analyze the content to be taught. Best practices for designing, planning, implementing, and evaluating instruction will help prepare the learner to create instructional programs.
Audience:
This series is for new trainers and teachers, or anyone
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From Software Training Academy, Inc
The JSP Standard Tag Library

This two-day module introduces the JSTL, or JSP Standard Tag Library, actually a set of four custom tag libraries that establish a portable standard for common processing tasks in JSP. JSTL is a major part of the new scriptless authoring style encouraged (and enabled) by the JSP 2.0 specification. This module covers all four JSTL libraries in depth:
The core actions, which support JSP
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Securing Java Web Applications Rev 5 0

Description
This advanced course shows experienced developers of Java web applications how to secure those applications and to apply best practices with regard to secure enterprise coding. Authentication, authorization, and input validation are major themes, and students get good exposure to basic Java cryptography for specific development scenarios, as well as thorough discussions of HTTPS
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Java Server Pages JSP

This four-day course develops skills in JavaServer Pages, or JSP, which is the standard means of authoring dynamic content for Web applications under the Java Enterprise platform. It treats JSP 2.0, including older features such as scriptlets but focusing on newer features and techniques, including JSP expressions and the JSTL. At the end of the course, students will be well prepared to author
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Jakarta Struts

This advanced course shows JSP and servlet programmers how to build Model-2 Web applications using the Jakarta Struts project from Apache. Students learn the Struts architecture and see how it captures a great deal of pre-existing best practice in Web application development. They build applications from scratch using the Struts 1.1 code base, advancing through actions and action mappings, form
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Design Patterns in Java Software

This course seeks to develop, for the experienced Java programmer, a strong, shared vocabulary of design patterns and best practices. The course begins with a discussion of how to recognize and apply design patterns that is, how to incorporate pattern awareness into one s own analysis, design, and implementation practices. The main body of the course focuses on the Gang of Four design patterns,
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XML Schema

This course gives the student who knows the fundamentals of XML a detailed introduction to the XML Schema standard for defining document type information.
The first module introduces the new XML Schema recommendation. Students review the shortcomings of the DTD for expressing type information, and learn how to use XML Schema to create strict document models. Schema data types and structures are
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SQL Server 2005 Analysis Services SSAS

In this course, you will learn how to use Microsoft SQL Server 2005 Analysis Services (SSAS) to design and implement OnLine Analytical Processing (OLAP) cubes and data mining models to support Business Intelligence (BI) solutions. This course includes concepts, procedures and practices based on real-world experience giving both the novice and experienced SQL Server 2005 developer the tools to
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Advanced Java Programming Rev 5

This course provides advanced training in developing software using the Java 2 Platform, Standard Edition, or J2SE. It is intended for students with solid experience in structured and object-oriented Java programming, including use of the Collections API and exception handling. The course software also includes an optional overlay of workspace and project files to support use of the Eclipse IDE in
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From Rice Consulting Services, Inc
Gathering Defining and Testing User Requirements - e-Learning Version

Do you find yourself challenged by user requirements? Perhaps you understand the important of good user requirements for software development and testing, but other people in your organization need to be exposed to best practices for user requirements. If so, this is the course for you!
This is a basic course in understanding the process of gathering, defining, testing and managing user
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From Learningdom
SQL and PLSQL Training


SQL
Introduction to SQL, Select Queries, Data sorting and restricting, Functions, Data from Multiple Tables, Group By Clause, Create Table, Alter Table, Constraints, More Constraints, Indexes, Views, Set operators, SQL Aggregate Functions
PL/ SQL
PL/ SQL Basics, Using SQL*Plus for PL/ SQL, Using TOAD for PL/ SQL, All about variable declaration, PL/ SQL Looping, Conditional Logic, : DML
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From ProTrain Online
Green Supply Chain Professional GSCP

Our GSCP certification program is designed to give our graduates a comprehensive knowledge of the sustainability areas confronting supply chain and operations professionals. This program will provide the graduate with very unique credentials and experience. 5 Courses Included in this Program:
* Green Purchasing Fundamentals
* Sustainability 101: Corporate Social Responsibility Essentials *
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(ISC)2 CISSP and SSCP


Developed and maintained by the International Information Systems Security Certification Consortium (ISC)2, CISSP is a premium, vendor-neutral certification that recognizes mastery of an international standard for information security and understanding of a Common Body of Knowledge (CBK). The CISSP course provides you with the knowledge and skills to pass the CISSP certification, after which you
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CompTIA Security+


The CompTIA Security+ is a certification that was developed in response to both corporate and government requests for a certification that validates foundation-level IT security skills. Topics covered include access control (example: keeping marketing out of payroll), authentication (you are who you say you are), intrusion detection (keeping hackers out), malicious code (Virus, worms, etc.),
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From Automated Learning Corporation
Inventory Practices - On-Line Training
Web-training with certification test for operators, support personnel and production control personnel who work in inventory. Overall inventory process ?Need for inventory control Categories & characteristics of inventory Inventory supply chain Key inventory processes Inventory functions and responsibilities. LearnTech training incorporates interactive learning checks throughout the instructional
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ESD Control Program Management - On-Line Training
Web-training with certification test for managers, supervisors, and ESD coordinators. Importance of an ESD program Responsibilities of managers, supervisors and ESD coordinator to ensure appropriate ESD practices Elements in an ESD control program Grounding, environmental controls, ESD practices Verifying compliance to Program Plan The audit process Records of compliance. Steps to maintain ESD
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Lean: 5S Workplace Organization - On-Line Training
Web-training with certification test for personnel involved in Lean 5S. The origin, structure and benefits of 5S The sorting process "Red-tag" method for unnecessary material ?Processes to improve access to materials and equipment Role of cleaning in quality and throughput Use of procedures, practices, policies, job aids for 5S Roles of management and contributors in monitoring and improving the
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From BMC Software, Inc
BMC Remedy AR System 75 Foundation - Part 2




This course provides BMC Remedy ITSM 7. 5 administrators with the concepts and hands-on experience to incorporate best practices when administering the BMC Remedy ITSM 7. 5 applications, including BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management (including the Release Management module), and BMC Remedy Asset Management. Using a workshop
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From Knowledge Management Institute Switzerland
Certified Knowledge Manager Training (Switzerland)






The full five-day Certified Knowledge Manager (CKM) workshop will be held in Basel, Switzerland, 21 - 25 April 2008. The training will take place at Merian Hotel situated on the Rhein.
The Program Brcohure can be downloaded as a pdf from: http://www.douglasconnect.com/files/KMTrainingBrochure.pdf
The workshop week will be co-led by Douglas Weidner, President, International Knowledge Management
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From itSM Solutions LLC
ITIL V3 Online Self-Study Training Certification Program

itSM Self Study Online Training Solutions
itSM Solutions LLC is the industry's first Accredited Training Organization (ATO) to deliver the complete ITIL V3 Certification Series (13 products) online. itSM Solutions uses a unique self-study format that delivers the value of the classroom experience without the hassles (scheduling etc.) and expense (instructor, travel etc.) of the classroom venue.
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From iKompass Pte Ltd
PMP Preparation program -Online course
Our PMP online course comes with rich audio, multimedia, graphics and incorporates best practices of elearning today. The pages are designed with the key objective of keeping students engaged. Many elearning courses are just pages and pages of boring, poorly designed conversions of text books. We take pride in differentiating ourselves through our use of conversational style of content, audio,
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From LobbyingJobs. com
Best Practices for Effective Lobbying
The course covers the fundamentals of lobbying including:
* The qualities of a good legislative advocate
* The rules of effective advocacy
* The language, culture and mores of the legislature
* The dos and dona t s of testifying
* How to find the right author for your bill
* A review of all the important relevant resource materials
* Client relations
And much more.
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From Sessions Online School of Design
intro to web design


The field of Web design rewards a unique blend of technical skills, creativity, visual communication, information science, and entrepreneurship.
In this introductory class, you'll learn how the Web evolved, cover the technical fundamentals, and learn the design principles that characterize the leading sites. Through exposure to best (and worst) practices on the Web, you'll learn how to
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From Backup Training Corporation
NIMS & ICS Awareness

Establishes the basic elements of the National Incident Management System (NIMS) and provides mechanisms for the further development and refinement of supporting national standards, guidelines, protocols, systems, and technologies.
NIMS and ICS Awareness ( 4-hour course ) Instructed by Michael Fagel
This course establishes the basic elements of the National Incident Management System (NIMS) and
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From Teach Me IT
Wireless Networking for Small Businesses

The Wireless Networking for Small Businesses covers the concepts and benefits of wireless technology. It also covers the features of wireless networks,components of a typical wireless network, and types of wireless networks, including ad-hoc and infrastructure wireless networks. Further, the course covers the guidelines that should be followed to plan and set up a small business wireless network,
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