P Best Practices Web-based Seminars

Practice of Project Management Successful project management starts with a successful manager. This professional development course ensures just that. For project as well as senior professionals, this course is more than just PMP ® Exam Preparation. It assists in developing knowledge competencies to decipher the "PM Way" for global projects effectively. The course is aligned to the PMBOK ® Fourth Edition to assist  more...

Using Social Networking Sites and Search Engines to Screen Applicants The session will focus on strategies for getting what you need while minimizing potential complaints for discrimination or invasion of privacy. During this 90 minute webinar you will learn: a The legal limits of a social media policy a What are the risks in using these sites? a Isna ™t everything on the web fair game since privacy is waived once someone places something on the  more...

Settling Conflicts at Work - Webinar By Trainhr 31% of employees polled by a web site and DDI said they spent more than 20% of their time complaining about their bosses or listening to others complain about them. "Difficult People" by John Hoover. Expert communication skills and self-awareness could reduce this wasted time to almost 0.  more...

Identifying Eliminating and Preventing Sexual Harassment in the Workplace - Webinar By Trai This webinar takes a close look at the consequences of unlawful sexual harassment in the workplace and trains you in how to identify, eliminate and prevent it as part of your best practices strategies  more...

Payroll Best Practices How to Deal with the IRS and Other Government Agencies - Webinar By Trainhr This webinar delves into what to (and not to) do when you receive communications from the IRS and also what to do when doing business with other federal, state and local regulatory agencies and lawmaking bodies  more...

Performance Management The Magic of the Face-to-Face Conversation - Webinar By TrainHR It is often called the "most dreaded management task". It's the performance management conversation. How do you turn poor performance around without soft peddling the difficult stuff or being hypercritical and risking a defensive reaction?  more...

The Truth About Pay for Performance Techniques for Difficult Economic Times - Webinar By TrainHR This session will also discuss uncommon strategies that can have a greater impact on performance and morale than traditional pay for performance systems. Key strategies for non-profit organizations will also be discussed as there are compensation techniques that can be employed in any environment. A good compensation system is designed with clear goals, communicated clearly, and executed  more...

Reference and Background Checking to Assure the Right Hires - Webinar By TrainHR This webinar should give you the tools and guidelines to obtain reliable references and determine what types of background checks should be performed for different positions in different industries before hiring  more...

Team Conflict Management Strategies - Webinar By TrainHR This innovative information has been developed over a 20 year span based on best practices of high performing teams and organizations.  more...

Payroll Best Practices Proper Handling of Multistate Taxation - Webinar By TrainHR Complying with the tax code, tax withholding requirements and deposit schedules for the IRS and one state is complicated enough. But for the multistate employer multiply this by 5, 10, or 20 or even 50 and it can turn into a payroll department's worse nightmare. Not only more rules and regulations to comply with but you must multiple the penalties if you make as mistake as well  more...

OSHA Recordkeeping and Reporting - Webinar By TrainHR Complete overview of OSHA record keeping and reporting rules:  more...

Bank PO Exam CoachingTraining Classes ABOUT US With offices in Bangalore, India as well as corporate headquarters based out of the United States, the International Probationary Association ® (IPA ®) was founded by an advisory group of Probationary Officers, Bank Clerks and Bank PO Managers based in India. Our members range from India university students seeking Bank PO jobs in India, to Probationary Officers & Bank PO  more...

RACF - Securing zOS Unix This course is essential for anyone who intends to assume responsibility for maintaining z/ OS Unix controls or wants to verify their z/ OS Unix environment is properly secured and monitored. Participants will gain a solid understanding of z/ OS Unix and how it can be protected in a z/ OS RACF system. The course will explore the assignment of user uid and group gid Unix identities and offer best  more...

FIRST CALL RESOLUTION HOW TO DEFINE AND MEASURE First call resolution (one and done) is the #1 driver for customer satisfaction with best practices reported at 86%. However, this means that 14% of your customers are contacting you more than once (or twice) to resolve their issues! Repeat calls are costly not only to operations and the bottom line, but they negatively impact customer satisfaction. 34% of customers who didna ™t get their  more...

Contact Center Staff Engagement Wellness Webinar Work-life balance is an indicator of health. Yet it seems that almost everyone has too much to do and not enough time to do it. Many things are constantly competing for your time and energy. Contact Centers today who want to attract and keep their talented workers understand the connection between employee satisfaction and employee wellness. They believe that workplace wellness is a business  more...

Contact Centre Group 2010 Webinars Lean Six Sigma Demystified Practical Easy to Implement Ideas A Handy Guide for Managers Su Measuring performance is fundamental to any contact center operations whether it is a large or small. The measurement process is the primary data collection vehicle for management, yet few contact centers have a program or resources in place for identifying and improving performance measures. As a result, many managers operate with a haphazard collection of uncoordinated and often irrelevant  more...

Regulatory Complaint Handling Vigilance Recalls Improper complaint handling can result is serious regulatory problems as well as hitting the bottom line. Recalls, FDA Warning letters & even seizures could result. This presentation will review the regulatory requirements for complaint handling and adverse events reporting in the USA, EU & Canada. Suggestions for investigating and documenting complaints & pitfalls will be included.  more...

CobiT Essentials COBIT ® Overview (Classroom / Online Live Instructor Training) The Control Objectives for Information and related Technology (COBIT ®) is a set of best practices (framework) for information technology (IT) management created by the Information Systems Audit and Control Association (ISACA), and the IT Governance Institute (ITGI) in 1996. COBIT ® provides managers, auditors, and IT  more...

ITIL V3 Foundation ITIL V3 Foundation (Online / Classroom Training) Overview ITIL ® is recognized best practices for IT Service Management field and It has five life cycle phases and Capability Modules. The purpose of the ITIL ® Foundation certificate in IT Service Management is to obtain knowledge of the ITIL ® terminology, structure and basic concepts and to comprehend the core principles of ITIL  more...

Grant Writing Course for Beginners The Basic Course for Beginners reveals the essentials of what it takes for you to develop and submit a successful grant proposals to win grant money. Do you want to do a better job designing grant proposals that get the attention of funders and tells what you are seeking to do in compelling way? Are you looking for a quick overview of the entire grant writing process that will help you learn  more...

Online Training for Microsoft BI with 6 years Real Time Expert SSIS (Total 35Hours) Module 1: Introduction to SQL Server 2005 Integration Services This module introduces the role that Integration Services plays in extracting, transforming, and loading data. This module also describes the tools that you can use to build and manage Integration Services solutions. a Overview of Integration Services Solutions a Integration Services Tools Module 2:  more...

Project Management using Microsoft Project Training Course Online Classroom PROJECTINGIT [www. projectingit. com] Microsoft Project Training Course on Project Planning and Scheduling Classroom Online Offline Training Interactive Course in Microsoft Project Learn MS Project 2003 2007 & Project Server for Project Planning and Scheduling Learn from Microsoft Certified Specialist / Experts Become an Expert in Project Scheduling using Best Practices in Project  more...

Effective Writing for Sales Professionals Learn to Use Sales Writing for a Competitive Edge With the economy in strife, there are fewer sales opportunities in play. How do you make sure you are the one who wins the account? You need a competitive edge that will push you over the top and there is one at your fingertips. Sales people who master written sales communication get the account and the commission. Dr. Julie Miller, author of  more...

Lead People, Not Companies Create a People-Centric Culture to Improve Your Bottom-Line Companies aren't led, people are! You know it s critical now more than ever to lead your company. But what many business leaders don t recognize is that you can t lead a company you lead people. Your employees are the ones who can bring about financial change in your organization. In other words, you need to stop paying lip service to  more...

Sarbanes-Oxley Compliance As A Growth Strategy The economic crunch is presenting serious challenges for every size business publicly traded firms, small businesses, and even non-profit organizations. Companies that cannot find a way to grow during these challenging times run the risk of failure. Yet, the secret weapon to drive growth could be in your back pocket Sarbanes-Oxley best practices. Dr. Peg Jackson is your trusted advisor as she  more...

Turn Tradeshow Leads Into Sales Over 43% of trade show leads fail because sales follow-up is too late! Companies invest an exorbitant amount of money, time, and resources in trade shows. Business leaders hold sales and marketing departments accountable and responsible for generating a return on the investment made in trade shows. With marketing dollars being finite and marketing investment being heavily scrutinized, it is more  more...

Survive and Thrive In Economic Turbulence How to build business by ensuring your teams are right-sized, well-managed & clear-focused In a troubled economy, it s more critical than ever that every employee pulls his or her weight. To maximize profits, each person must be making the full contribution for which they were hired. As a leader, you must eliminate redundancy and lack of accountability or you ll lose money. Lean, focused teams  more...

Managing Difficult Employees In Key Positions Five Proven Strategies to Maximize Expertise and Minimize Angst Difficult people wreak havoc in your company. You know that. Difficult people who hold key positions are even more problematic. When leadership power, authority and decision-making fall into the hands of an employee with poor or non-existent people skills, you are likely to be losing up to 40% of your profits: money going out the  more...

Board of Directors Accountability Avoid Operational Catastrophes It's all over the news. Publicly traded, household named companies in the financial world out of business. As a business executive, you rely on your board of directors to reduce the risk to your company. Yet, many boards put their firm at risk of SEC action or even criminal investigation. How do you know if your board of directors is applying the appropriate level  more...

Successful Trade Show Strategies In A Down Economy Trade show exhibiting can cost tens of thousands of dollars per show which is why many companies are closely evaluating whether to cut trade shows from their budgets. While the knee-jerk reaction is to skip the show this year, it may not the best decision for your company. How do you select the right shows and maintain a strong booth presence when your dollars are limited? Barry Siskind, author  more...

The Renegade Approach to Consultative Selling When you look back at your monthly sales results, did you spend more time making friends or generating revenue? If you invest the same amount of time with every prospect it results in a full pipeline, but with few or no sales. The key to sales success is being able to separate those prospects ready to buy from those who are not. If you can t identify real prospects, you re wasting precious selling  more...

Leading In A Bad Economy What Authentic Leaders Must Know to Make a Necessary Difference As a leader, do you ever feel like an impostor? Or, wonder why you ever thought you could pull off your vision? In this turbulent economy, you would be in good company if you were doubting your leadership. NO! Now is the critical time to take stock, step up, and shine as a leader to insure that your company not only survives, but  more...

Hiring Strategies for Your Sales Organization Best Practices When Hiring Sales People 'I just found my rainmaker or did I?' Sales managers are often blinded by the star qualities and accomplishments of prospective sales candidates. The resume reads like the perfect sales rep met 150% of quota, grew the business 200%, and thrived with a competitor. If you re only looking at their track record, you may be missing key information that indicates  more...

Get the Funk Out of Your Sales Team! Refocus Your Sales Team on Achieving Revenue Goals 'The stock market is down.' 'Home values are in decline.' 'Personal debt is on the rise.' These are just a few of the excuses that your sales team offers as reasons why they aren't selling. They feel defeated and lost which means your team is on a one-way track to failure. For you to achieve the corporate revenue goal, your team needs a burst of  more...

Software Development for Business Executives What You Need to Know to Guarantee Project Success 'Why do our IT projects keep running over budget?' With your bottom-line being squeezed by the economy, you can t afford to have your software development projects run over budget, miss delivery dates, or fail altogether. The good news is that you can avoid these deadly pitfalls if you know what questions to ask and when. Gary Gack, 40-year  more...

Improve Your FrameMaker Skills on-going series Character Formats, October 22 (starting 9: 30am PDT) new Uses of character formats, defining universal character formats, naming and management, tips and tricks Table Of Contents Demystified, October 22 (starting 11am PDT) Explores the different mechanisms involved in setting up Table of Contents (and other generated files, such as List of Figures, List of Tables), demonstrating techniques,  more...

Fearless Cold Calling Overcome Your Fear of Cold Calling to Drive Sales Many sales professionals thrive selling face-to-face, but freeze at the thought of cold calling. There are many reasons why they avoid cold calling, but the number one reason is fear of rejection and failure. This fear causes an epidemic of sales paralysis that results in lost sales opportunities, missed quotas, and lower income. Leslie Buterin,  more...

Send Me Something in Writing! Dead-End or Opportunity? You made it to the gatekeeper talked to the executive and now they asked for 'something in writing.' It sounds like the classic brush off so you stuff the company brochure in the mail. It won t go anywhere or will it? Leslie Buterin, author of 'Secrets to Scheduling the Executive Level Sales Call,' and founder of 'Reach the Top Dog' methodology, revolutionized the  more...

Leverage Buyer Styles to Win More Sales The missing ingredient that keeps you from closing more Finally, you have the meeting with the decision maker that you have chased for months. No sale! You just could not make a connection with her. Was the prospect a jerk or was it your approach that caused the meeting to go badly? Sales people who approach every prospect the same way have a 75% chance of blowing the meeting! There is a critical  more...

The Secret to Closing More Sales Closing is certainly an important sales activity, as the time, effort, and resources invested in managing sales cycles are wasted if orders are not secured. However, the real secret to closing sales is doing a great job at the FRONT end of the sales cycle. In other words, it is the quality of the work that is done during the OPPORTUNITY QUALIFICATION stage of the sales process that determines  more...

Create Value in the Selling Process Drive Sales by Becoming Your Clients' Trusted Advisor When you meet with a prospect, what value do they get from the meeting? In the past, it was acceptable for a salesperson to be less than fully informed about the prospect s company, their industry and their challenges. All of that has changed! Business executives expect to get value when they meet with you. Sales people who cannot create  more...

Master the Proposal Phase of the Sales Process Secrets to improving your closing rate Pin the tail on the donkey is a kid s game, not a sales game! With the limited information that most sales people have when drafting a proposal, they may as well be blindfolded! The proposal is one of the most abused sales tools, but it is the critical tool that leads to a prospect becoming a revenue-generating client. Sales people who cannot identify the  more...

Secrets to Doubling Your Revenue in a Down Economy In a desperate attempt to hit quota in a down economy, sales reps are filling their pipeline with every lead imaginable and spending equal time with every Tom, Dick and Harry. You re investing long hours, spinning your wheels, and most importantly, not landing the high pay off clients. Andy Miller, an internationally renowned sales training guru, works with sales professionals that are breaking  more...