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Pacific Rim Training Seminars and Classes
From Serebra Learning Corporation
The Customer Service Agent in Action
 ...ted States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the important role that customer service agents play in today's business world. This course is designed to help more...
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